JP6362055B1 - Management server, message communication method, and message communication program - Google Patents

Abstract

Management server capable of transmitting message to sender even when short message is received from sender whose telephone number is not fixed or short message cannot be sent back to sender, message communication method and A message communication program is provided.
A transmission / reception unit 101 of a management server 100 receives from an information terminal device 200 in association with an operator ID for identifying an operator, a user telephone number, and a message to be transmitted to the user. The generation unit 102 generates a URL for instructing generation of a web page including a message input area for each chat ID indicating a combination of a business ID and a user telephone number. The short message generation unit 104 includes an information terminal device. A short message including the message received from 200 and the generated URL is generated, and the transmission / reception unit 101 transmits the short message with the user telephone number as the destination.
[Selection] Figure 1

Description

  The present invention relates to a management server, a message communication method, and a message communication program.

  In recent years, various information is often provided from companies and stores using a short message service (hereinafter referred to as SMS) to mobile communication terminals such as smartphones. However, when information is provided by SMS, a short message is transmitted from a company or the like to many destinations. Therefore, a short message is often transmitted to the user by using some telephone numbers at random, and the short message is transmitted from the destination. Even if a message is sent back to the sender of the message, the message may be sent to other users using the telephone number of the sender, and there is a problem that messages cannot be exchanged one-on-one.

  Also, depending on the contract and specifications with a telecommunications carrier (hereinafter referred to as a carrier) that owns a mobile communication network, a normal telephone number may not be assigned as the source of a short message. There was also a problem that the message could not be sent to the sender.

  As one of the techniques using SMS, a technique is disclosed in which a short message transmitted / received between users is changed and displayed on one screen window by starting a text chat program on an information terminal device. (See Patent Document 1).

Special Table 2009-526430

  However, the above-mentioned publication only describes a technique relating to a short message using a telephone number that can be transmitted and received between users, and a business operator such as a company whose telephone number as a transmission source is not fixed. Because it is not expected to send and receive messages between many users, users send messages to senders for short messages sent to users from senders whose phone numbers are not fixed The problem of being able to do so could not be solved. In addition, when the business operator does not use a normal telephone number, a short message cannot be transmitted from the user to the business operator.

  The present invention has been made in view of the above, and transmits a message to a transmission source even when a short message is received from a transmission source whose telephone number is not fixed or when a short message cannot be returned to the transmission source. An object of the present invention is to provide a management server, a message communication method, and a message communication program.

  In order to solve the above-described problem, in the present invention, a business operator ID for identifying a business operator, a user telephone number that is a telephone number of a mobile terminal device operated by the user, a message to be transmitted to the user, Is received from the information terminal device in association with each other, and for each chat ID indicating a combination of the business operator ID and the user telephone number, a URL for instructing generation of a web page including a message input area is generated from the information terminal device. A short message including a received message and a URL is generated, and the generated short message is transmitted with a user telephone number as a destination.

  According to the present invention configured as described above, since a user can receive a URL instructing generation of a web page including a message input area by a short message, a short is sent from a transmission source whose telephone number is not fixed. Even when a message is received or a short message cannot be returned to the transmission source, the message can be transmitted to the transmission source.

It is a block diagram of the message communication system 10 concerning a present Example. 4 is an explanatory diagram illustrating an example of a data configuration of a management information storage unit 110. FIG. 4 is an explanatory diagram illustrating an example of a data configuration of a message storage unit 120. FIG. It is explanatory drawing which shows an example of a data structure of the bot message storage part. It is a flowchart which shows the short message transmission processing procedure which the management server 100 performs. 5 is a flowchart illustrating a web page display processing procedure executed by the mobile terminal device 300. FIG. 10 is an explanatory diagram illustrating an example of a screen displayed on the display unit of the mobile terminal device 300. It is a flowchart which shows the web page production | generation process procedure which the management server 100 performs. It is a flowchart which shows the web page display processing procedure which the information terminal device 200 performs. It is explanatory drawing which shows the example of a screen of the web page displayed on the display part of the information terminal device. It is a flowchart which shows the message management processing procedure which the management server 100 and the information terminal device 200 perform. It is explanatory drawing which shows the example of a screen of the management web page displayed on the display part of the information terminal device 200. FIG. 6 is an explanatory diagram illustrating an example of an opt-out screen displayed on the display unit of the mobile terminal device 300. FIG.

  Embodiments of the present invention will be described below with reference to the accompanying drawings. In addition, the following description is an example of embodiment and this invention is not limited to these Examples.

  FIG. 1 is a configuration diagram of a message communication system 10 according to the present embodiment. As shown in FIG. 1, the message communication system 10 includes a management server 100 and information terminal devices (business operators) 200-1 to 200-n operated by a so-called business operator such as a company, a store, or an individual that is a short message transmission source. And the mobile terminal devices (users) 300-1 to 300-m operated by the user who is the destination of the short message are connected to each other via the network N so that they can communicate with each other. A part or all of the network N is wired or wireless, and is a communication network such as the Internet, an intranet, a LAN (Local Area Network), and a mobile communication network.

  The management server 100 includes information terminal devices (business operators) 200-1 to 200-n (hereinafter referred to as information terminal device 200) and mobile terminal devices (users) 300-1 to 300-m (hereinafter referred to as mobile terminal device 300). It is a so-called web server that receives an HTTP (HyperText Transfer Protocol) request and transmits a response according to the request. The management server 100 generates a short message including the message received from the information terminal device 200 and a URL for instructing generation of a web page, and sets the telephone number of the mobile terminal device 300 (hereinafter referred to as the user telephone number). It transmits to the portable terminal device 300 as a destination. The management server 100 generates and transmits a web page in response to a request or message input from the information terminal device 200 or the mobile terminal device 300.

  The information terminal device 200 is a personal computer, a smartphone, a mobile phone, a tablet terminal device, or the like operated by a business operator. The information terminal device 200 receives an input of a message or a telephone number to be transmitted to the user and transmits it to the management server 100. The information terminal device 200 displays a web page indicating message exchange with each user and a management web page indicating message transmission / reception status and browsing status for each user, and accepts input of messages to the user.

  The mobile terminal device 300 is a smartphone, mobile phone, or other device operated by a user, and any information processing device can be used as long as it can send and receive short messages and can display a web page with a web browser. May be. The mobile terminal device 300 receives the short message from the management server 100, displays a web page indicating the message exchange with the business operator, and accepts the input of the message.

  Next, the configuration of the management server 100 will be described. The management server 100 includes a management information storage unit 110, a message storage unit 120, a bot message storage unit 130, a transmission / reception unit 101, a URL (Uniform Resource Locator) generation unit 102, a web page generation unit 103, a short message generation unit 104, and a mail generation Part 105 is provided.

  FIG. 2 is an explanatory diagram illustrating an example of a data configuration of the management information storage unit 110. The management information storage unit 110 stores information for managing messages exchanged between the user and the business operator. The management information storage unit 110 is a combination of an operator ID that is information for identifying an operator, a user telephone number that is a destination of a short message and that identifies the user, and the user and the operator Chat ID indicating user, URL to be presented to the user or business operator (user / business operator), latest message received date / time (user / business operator), latest browsing date / time (user / business operator), and others Are stored in association with each other.

  Here, the latest message reception date and time (user / operator) is the date and time when the management server 100 received the message that received the input from the web page displayed on the information terminal device 200 or the mobile terminal device 300. The latest transmission date and time is stored by updating each time it is received. The latest message reception date and time of the user is set so that the short message transmitted to the mobile terminal device 300 is transmitted to the management server 100 when the short message is displayed on the display unit of the mobile terminal device 300. Even when the date and time at which the display is received is stored, the user's short message display date and time may be stored in the management information storage unit 110 separately from the user's latest message reception date and time. In addition, the date and time when the short message is transmitted to the mobile terminal device 300 is stored in the first latest message reception date and time and the latest browsing date and time of the operator. The latest browsing date and time (user / business) is the date and time when a web page is transmitted to the information terminal device 200 or the mobile terminal device 300 in response to a request transmitted from the information terminal device 200 or the mobile terminal device 300. The latest browsing date and time is stored by updating each time the is transmitted.

  FIG. 3 is an explanatory diagram illustrating an example of a data configuration of the message storage unit 120. The message storage unit 120 stores a message received from the information terminal device 200 or the mobile terminal device 300 and information related to the message. The message storage unit 120 includes a message ID that is information for identifying a message, a chat ID, a message that is transmitted as a short message or a message that is input from a web page, a message sender, and the management server 100. The date and time when the message was received, the message reception date and time, the notification indicating whether the message was entered (whether or not), and whether the message destination viewed the web page A template ID that is information for identifying a BOT when a response (read or unread) indicating that a response from a business operator is executed by a bot program (hereinafter referred to as BOT) and other information are associated with each other. Remember.

  The data stored in the management information storage unit 110 and the data stored in the message storage unit 120 are deleted when a predetermined period (for example, 30 days) has elapsed. For example, when messages that have passed a predetermined period from the message reception date and time are deleted sequentially from the message storage unit 120 and all messages between the user and the operator are deleted, all messages are deleted from the message storage unit 120 The data associated with the chat ID that has been made may be deleted from the management information storage unit 110. Further, when the latest message reception date and time stored in the management information storage unit 110 has passed a predetermined period, all the data stored in the management information storage unit 110 and the message storage unit 120 associated with the chat ID are deleted. May be. In addition, when deleting the data memorize | stored in the management information memory | storage part 110 and the message memory | storage part 120, it deletes, after archiving object data to another memory | storage part.

  FIG. 4 is an explanatory diagram illustrating an example of a data configuration of the bot message storage unit 130. The bot message storage unit 130 stores a message to be presented to the user and information related to the message when a response from the business operator to the user is executed by the BOT. The bot message storage unit 130 stores a template ID, a transmission order, an operator ID, options, a bot message corresponding to the options, and other information in association with each other.

  The transmission / reception unit 101 receives a business ID, a user telephone number, and a message for each user transmitted from the information terminal device 200. The transmission / reception unit 101 transmits a short message to the mobile terminal device 300. The transmission / reception unit 101 transmits a web page in response to a request from the information terminal device 200 or the mobile terminal device 300. The transmission / reception unit 101 receives a message received from a web page displayed on the display unit of the information terminal device 200 or the mobile terminal device 300. The transmission / reception unit 101 transmits a mail to the information terminal device 200.

  The URL generation unit 102 generates a URL associated with a chat ID and a user or business operator. The URL generation unit 102 stores the generated URL in the management information storage unit 110 in association with the chat ID and the user or business operator.

  The web page generation unit 103 generates a web page that displays a message exchanged between the user and the business operator and a message input area. More specifically, the web page generation unit 103 generates a web page using a web page generation program associated with the URL. When receiving a request including a URL from the information terminal device 200 or the portable terminal device 300, the web page generation program is executed by redirecting to a web page generation program associated with the URL. The web page generation program acquires a message corresponding to the chat ID determined from the URL or the chat ID as a parameter of the web page generation program itself from the message storage unit 120, and the acquired message is classified by user or business operator. Line up and generate a web page with a message input area. Further, the web page generation unit 103 generates a management web page.

  The short message generation unit 104 generates a short message from the user telephone number and message received from the information terminal device 200. More specifically, the short message generation unit 104 includes a message transmitted from the business operator to the user and a user URL generated by the URL generation unit 102, and a short message addressed to the user telephone number. Generate. The short message generation unit 104 includes a message input and a user URL when a message input is received from a web page displayed on the information terminal device 200, that is, when a message is input from a business operator. Generate a short message.

  When the message generation unit 105 receives an input of a message from a web page displayed on the mobile terminal device 300, that is, when a message is input from a user, the mail generation unit 105 includes a message input and a business URL. Generate an email addressed to the email address of the operator.

  A short message transmission process executed by the management server 100 of the message communication system 10 configured as described above will be described. FIG. 5 is a flowchart showing a short message transmission processing procedure executed by the management server 100.

  The transmission / reception unit 101 receives the business operator ID, the user telephone number, and the message from the information terminal device 200 (step S501). Note that the transmission / reception unit 101 may receive an operator ID, a user telephone number, and a message as an ASP (Application Service Provider) service.

  The URL generation unit 102 determines a chat ID indicating a combination of a business operator ID and a user telephone number (step S502). The chat ID is information that uniquely identifies a combination of a business ID and a user telephone number. The URL generation unit 102 generates a chat ID and a URL for each user and business operator (step S503). Here, when a request including the URL is transmitted from the information terminal device 200 or the mobile terminal device 300 to the management server 100, the chat ID and the URL for each user and business operator are generated according to each URL. You are redirected to the program. The web page generation program generates a web page that displays a message exchanged between a business operator and a user and a message input area. The URL generation unit 102 stores the URLs of the user and the business operator in the management information storage unit 110 in association with the chat ID (step S504). The URL generation unit 102 associates a newly-numbered message ID, a chat ID, a message transmitted from the information terminal device 200, an operator that is a caller, and a message reception date and time with a message storage unit. 120 (step S505). The short message generation unit 104 generates a short message including the message received from the information terminal device 200 and the user URL (step S506). The transmission / reception unit 101 transmits the short message with the user telephone number as the destination (step S507).

  As described above, the short message can be used to send a URL that can instruct the generation of a web page including a message to the user and a message input area to the user. Even if the short message cannot be sent from the transmission destination to the transmission source, the message can be transmitted between the business operator and the user via the message input area of the web page to the business operator. it can. As a result, a short message addressed to the user's phone number can be sent immediately to the user with a high arrival rate, and a message can be sent from the user who is the destination to the carrier that is the sender Can do.

  Next, web page display processing executed by the mobile terminal device 300 of the message communication system 10 will be described. FIG. 6 is a flowchart illustrating a web page display processing procedure executed by the mobile terminal device 300.

  The mobile terminal device 300 receives the short message transmitted from the management server 100 (step S601). The mobile terminal device 300 displays the short message on the display unit (step S602). FIG. 7 is an explanatory diagram illustrating a screen example displayed on the display unit of the mobile terminal device 300. FIG. 7A shows an example of an SMS screen. As shown in FIG. 7A, a message 71 for each user transmitted from the business operator and a message 72 including a URL are displayed. In this screen example, two messages are sent from the management server 100 in consideration of the restriction on the number of characters in the short message. However, since the number of characters is different depending on the carrier and model, if the number of characters is within the number of characters limit, 1 One message may be used, and three or more messages may be used.

  The mobile terminal device 300 receives the URL instruction included in the short message (step S603). Thereby, the request including the URL is transmitted to the management server 100, and the management server 100 generates a web page, and transmits the generated web page to the mobile terminal device 300. The mobile terminal device 300 receives a web page corresponding to the request from the management server 100 (step S604). The mobile terminal device 300 displays the web page on the display unit (step S605). FIG. 7B is a screen example of a web page. In the example of FIG. 7B, a chat-format web page is displayed that indicates whether the operator is a user or not in the direction of a speech balloon that contains a message. In addition to putting a message in a speech balloon in this way, any form may be used as long as the exchange of messages between a user and a business can be understood.

  In the screen example of the web page, a company logo mark 73, a telephone icon 74 transmitted to the telephone number of the company, a message 75 sent from the company, and a message input area 76, which are also transmitted by a short message, are displayed. In addition, the web page that is first transmitted to the mobile terminal device 300 may be a web page that does not include a message transmitted as a short message. In that case, in the example of FIG. 7B, the company logo 73, the telephone icon 74, and the message input area 76 are displayed.

  The portable terminal device 300 determines whether an input of a message has been received from the web page (step S606). More specifically, it is determined whether or not a message has been input from the message input area 76 in FIG. If it is determined that the message input has been accepted (step S606: Yes), the input message is transmitted to the management server 100 (step S607). The mobile terminal device 300 receives a web page including the input message from the management server 100 (step S608). The mobile terminal device 300 displays the web page on the display unit (step S609). FIG. 7C is a screen example of a web page including a message 77 input by the user. If it is determined that no message input has been received (step S606: No), for example, if it is determined that no message input has been received within a predetermined time, the process ends. Further, the processing may be ended when an end instruction is received.

  In this way, by specifying the URL included in the short message, the message exchanged between the operator and the user can be displayed on the web page, and the user designates the phone number of the operator. A message can be input and transmitted from the web page to the business operator. Unlike messages sent by SMS, there is no limit on the number of characters in an input message, so various information can be exchanged without worrying about the number of characters and the amount of data. Further, since SMS is not used for message transmission from the user, there is no cost for SMS.

  In addition to sending and receiving messages, the phone icon 74 for transmitting the phone number of the operator displayed on the web page of FIG. 7 (b) is instructed to directly and immediately contact the operator by telephone. Can be taken. By displaying the company logo mark 73 on the web page, it is possible to distinguish it from a short message or web page transmitted from a fraudulent trader, so that the reliability of the message from the company can be improved.

  Next, web page generation processing executed by the management server 100 of the message communication system 10 will be described. FIG. 8 is a flowchart showing a web page generation processing procedure executed by the management server 100.

  The transmission / reception unit 101 receives a request including a URL transmitted from the information terminal device 200 or the mobile terminal device 300 (step S801). Note that the date and time when the request is received is stored in the latest viewing date and time of the user or business operator of the management information storage unit 110. Further, if there is a message associated with the chat ID in the message information storage unit 120, “read” is stored in the viewing column of the message. The web page generation unit 103 converts the URL into a web page generation program (step S802). More specifically, the URL is redirected to the web page generation program. For example, “http://kyuchat.jp/ABCDE” is redirected to “http://192.168.55.10/getchat.php?id=ABCDE&origin=USER”, and “id = ABCDE” is the actual chat ID. Converted. The web page generation unit 103 generates a web page by the web page generation program (step S803). More specifically, the message associated with the chat ID and the distinction between the user and the operator are acquired from the message storage unit 120, and the display target indicated by “origin” is the user or the operator. In response, a web page is generated. The transmission / reception unit 101 transmits a web page to the information terminal device 200 or the mobile terminal device 300 that has transmitted the request (step S804).

  The transmission / reception unit 101 determines whether a message is received from the web page displayed on the information terminal device 200 or the mobile terminal device 300 (step S805). If it is determined that the message has been received (step S805: Yes), the transmission / reception unit 101 stores the message received from the web page in the message information storage unit 120 (step S806). More specifically, the transmission / reception unit 101 associates a newly-numbered message ID, a chat ID, a message, the user or business operator who is the message sender, and the message reception date and time. And stored in the message information storage unit 120. Further, the message reception date and time is stored in the latest message reception date and time of the user or business operator of the management information storage unit 110. The user or business operator may be determined by the URL transmitted from the information terminal device 200 or the mobile terminal device 300, or may be determined by including the user or business operator when transmitting a message. . The web page generation unit 103 generates a web page using a web page generation program (step S807). The transmission / reception unit 101 transmits a web page to the information terminal device 200 or the mobile terminal device 300 that has transmitted the message (step S808). If it is determined that no message has been received (step S805: No), the process ends.

  The mail generation unit 105 determines whether the caller is a user (step S809). If it is determined that the caller is a user (step S809: Yes), the mail generation unit 105 generates a mail including the fact that the user's message has been received and the business URL (step S810). . The transmission / reception unit 101 transmits an email to the email address of the business operator (step S811). The mail address is acquired from a storage unit (not shown) that stores the business ID and the mail address in association with each other. Also, “Done” is stored in the notification column of the corresponding message in the message information storage unit 120. Thereafter, the process proceeds to step S801. Note that step S810 and step S811 may be options that are executed when the operator wishes.

  If it is determined that the caller is not a user, that is, a business operator (step S809: No), the short message generation unit 104 includes a short message including the fact that the business message has been received and the user URL. Is generated (step S812). The transmission / reception unit 101 transmits a short message with the user telephone number as the destination (step S813). Also, “Done” is stored in the notification column of the corresponding message in the message information storage unit 120. Thereafter, the process proceeds to step S801.

  As described above, when the management server 100 receives a request including a URL from either the information terminal device 200 or the mobile terminal device 300, the management server 100 generates and transmits a web page to exchange information between the business operator and the user. The web page including the message and the message input area can be displayed on the display unit of the information terminal device 200 or the mobile terminal device 300. Since a web page is generated every time a request including a URL is received from the information terminal device 200 or the mobile terminal device 300, it is not necessary to prepare an area for storing the web page, and the capacity of the storage area can be suppressed.

  In addition, the messages received from the information terminal device 200 or the portable terminal device 300 are centrally managed by the message storage unit 120 of the management server 100, and stored in the message storage unit 120 each time a request or message including a URL is input. In order to generate and transmit a web page including all the messages of the business operator and the user, the business operator and the user exchange messages with each other without installing a special program in the information terminal device 200 or the mobile terminal device 300. You can confirm and send messages to each other.

  In the above-described embodiment, “http://kyuchat.jp/ABCDE” has been described as the user URL. However, the provider URL can be changed by changing the domain name and path from the user URL. Judging. For example, when the management server 100 receives “http://admin.kyuchat.jp/Z5DF8”, the business is first converted to “http://192.168.55.10/getchat.php?id=Z5DF8&origin=COMPANY”. It is possible to determine the URL for the user, and by further converting “id = Z5DF8” into an actual chat ID, a web page can be generated based on the information.

  For example, when the web page generated by the web page generation unit 103 has a format in which a message is put in a speech balloon, the direction of the speech balloon is reversed between the user web page and the business web page. In addition, if the display for the user and the operator is not different, such as displaying the message of the user and the operator in chronological order, do not divide the web page between the user and the operator, It is good also as one web page for every combination of a user and a provider.

  Next, web page display processing executed by the information terminal device 200 of the message communication system 10 will be described. FIG. 9 is a flowchart showing a web page display processing procedure executed by the information terminal device 200.

  The information terminal device 200 receives the mail from the management server 100 (step S901). The information terminal device 200 displays the mail on the display unit (step S902). The information terminal device 200 accepts the instruction for the URL included in the mail (step S903). As a result, a request including the URL is transmitted to the management server 100. The information terminal device 200 receives a web page corresponding to the URL from the management server 100 (step S904). The information terminal device 200 displays the web page on the display unit (step S905). FIG. 10 is an explanatory diagram illustrating a screen example of a web page displayed on the display unit of the information terminal device 200. FIG. 10 (a) is a web page displaying the message exchange with the user telephone number “090-1112-****”, and FIG. 10 (b) is the user telephone number that transmitted the short message. It is a web page that can be selected. Here, one of the web pages is displayed. For example, when the information terminal device 200 is a smartphone, the message from the business operator can be returned to the user in a timely manner by displaying FIG. 10A on the screen of the smartphone. When FIG. 10B is displayed, each time a new user telephone number is designated, a request including a URL corresponding to the user telephone number is transmitted to the management server 100, and the process shown in FIG. 8 is executed. Is done.

  The information terminal device 200 determines whether an input of a message has been received from the web page (step S906). When determining that the input of the message has been accepted (step S906: Yes), the information terminal device 200 transmits the message to the management server 100 (step S907). Thereby, the management server 100 receives the message, and generates and transmits a web page including the message. The information terminal device 200 receives the web page from the management server 100 (step S908). The information terminal device 200 displays the web page on the display unit (step S909). If it is determined that no message input has been received (step S906: No), for example, if it is determined that no message input has been received within a predetermined time, the process is terminated. Further, the processing may be ended when an end instruction is received.

  In this way, the message accepted by the information terminal device 200 operated by the operator is also stored in the message storage unit 120 of the management server 100, and the information terminal device 200 does not execute any processing or hold data. The exchange of messages between the user and the business operator including the input message can be displayed on the web page. In addition, once a short message has been sent to the user, the message can be entered from the web page, so text, materials, still images, videos, etc. can be sent and received freely without any restrictions on the number of characters. .

  Next, message management processing executed by the management server 100 and the information terminal device 200 of the message communication system 10 will be described. FIG. 11 is a flowchart illustrating a message management processing procedure executed by the management server 100 and the information terminal device 200.

  The information terminal device 200 accepts a management web page display instruction (step S1101). The information terminal device 200 transmits a management web page display instruction to the management server 100 (step S1102).

  The transmission / reception unit 101 of the management server 100 receives a management web page display instruction from the information terminal device 200 (step S1103). The web page generation unit 103 generates a management web page (step S1104). More specifically, the web page generation unit 103 stores the user telephone number stored in the management information storage unit 110, the latest message reception date and time of the user, the latest message reception date and time of the operator, and the latest browsing of the operator. A management web page for managing a message transmitted from the user from the date and time and the URL is generated.

  FIG. 12 is an explanatory diagram illustrating a screen example of a management web page displayed on the display unit of the information terminal device 200. The display screen 21 displays a message management list for each business operator. The message management list includes an icon 22 indicating whether the operator has read or not read the message transmitted by the user, the user telephone number 23, the latest message reception date / time 24 transmitted by the user, and DETAIL Button 25 is displayed. The icon 22 indicating whether the operator has read or not read the message sent by the user is that the latest message reception date and time of the user corresponding to the user telephone number is newer or almost simultaneously with the latest browsing date and time of the operator If so, it is determined as “unread”, and if the user's latest message reception date / time is older than the operator's latest browsing date / time, it is determined as “read”. Further, the business URL associated with the user telephone number is embedded in the DETAIL button displayed in the detail column of the message management list. The message management list may be sorted and displayed in the order of newest or oldest message reception date of the user according to the setting. Further, depending on the setting, only the information related to the user telephone number that received the message from the user may be displayed, or only the information related to the user telephone number that does not store the latest browsing date of the user may be displayed. Further, the latest browsing date / time of the user, the latest message reception date / time of the operator, and the latest browsing date / time may be further added to the message management list. The transmission / reception unit 101 transmits the management web page to the information terminal device 200 (step S1105).

  The information terminal device 200 receives the management web page from the management server 100 (step S1106). The information terminal device 200 displays the management web page on the display unit (step S1107). The information terminal device 200 accepts a user's DETAIL button instruction for displaying the details of the message (step S1108). The information terminal device 200 transmits a request including the URL embedded in the DETAIL button to the management server 100 (step S1109).

  The transmission / reception unit 101 of the management server 100 receives a request including a URL from the information terminal device 200 (step S1110). The web page unit 103 creates a web page using the web page creation program redirected from the URL (step S1111). The transmission / reception unit 101 transmits the web page to the information terminal device 200 (step S1112).

  The information terminal device 200 receives the web page from the management server 100 (step S1113). The information terminal device 200 displays the web page on the display unit (step S1114). A screen example of the web page is shown in FIG. 10 (a) or FIG. 10 (b). In step S1114 and subsequent steps, the processes in and after step S906 in FIG. 9 are executed. Thereby, the input of a message can be accepted.

  In this way, by displaying the management web page on the information terminal device 200 operated by the business operator, it is possible to collectively manage the response status of the user who transmitted the short message and the response status of the business operator. . Further, the details of the message transmitted / received to / from each user can be confirmed, and a response corresponding to the user including the message transmission can be efficiently performed.

  As another example, instead of transmitting a message received from the information terminal device 200 operated by the operator to the mobile terminal device 300, the message is sent by a BOT that performs a predetermined operation in the management server 100. A process of selecting and transmitting a web page including the selected message to the mobile terminal device 300 will be described.

  Specifically, in the process of step S501 in FIG. 5, the transmission / reception unit 101 receives a user telephone number as a destination and a template ID that is information for identifying a bot from the information terminal device 200. Further, before step S505, the transmission / reception unit 101 acquires the bot message associated with the template ID from the bot message storage unit 130. The process after step S505 is executed instead of the message as a bot message.

  Furthermore, in the process of FIG. 8, when it is determined in step S809 that the caller is a user (step S809: Yes), the process of transmitting mail to the information terminal device 200 is not executed, and the user inputs A bot message corresponding to the message is acquired from the bot message storage unit 130 and stored in the message information storage unit 120. Further, the web page generation unit 103 generates a web page and transmits it to the mobile terminal device 300. Further, the process proceeds to step S805. If it is determined in step S809 that the caller is not a user (step S809: No), the process proceeds to step S805.

  In this way, by transmitting the message selected by BOT to the user, the operator automatically increases the message arrival rate to the user by SMS and then automatically responds to the user via the web page. Therefore, the response to the user can be made more efficient.

  As another embodiment, when the message of the information terminal device 200 operated by the business operator is a message related to the settlement of goods or services, the URL of the web page for settlement processing is added to the message transmitted from the business operator and displayed on the web page. May be. Further, the URL of the settlement processing web page may be added to the bot message. Note that the payment processing web page may be generated by requesting a payment server (not shown).

  In this way, the message from the operator to the user is first transmitted by SMS to increase the message arrival rate to the user by SMS, and then the user and the operator on the web page Since the payment processing web page can be displayed, the reliability of the payment processing of the user can be improved. On the other hand, since the settlement process can be completed only by exchanging messages on the Internet, the settlement process can be made more efficient.

  In the above-described embodiment, the process of transmitting a short message using SMS has been described. However, not only SMS but also an MMS (Multimedia Messaging Service) or RCS (Rich Communication Service) whose destination is a telephone number as in SMS. ) Other services may be used.

  Specific application examples of the above-described examples include providing information on employment, job change, dispatch, part-time work, etc., providing information on housing, rental properties, used cars, etc., purchasing and providing information on financial products and goods such as stocks, It can be used in various situations such as auctions of goods.

  Next, the opt-out process will be described. FIG. 13 is an explanatory diagram illustrating an example of an opt-out screen displayed on the display unit of the mobile terminal device 300. FIG. 13A shows an example of a screen that displays an opt-out method. For example, enter “Stop distribution” to stop message delivery. "31 is displayed. FIG. 13B is an example of a screen when the opt-out is completed according to the opt-out instruction from the user. The delivery of the short message from the business operator is stopped for the user telephone number. If you are doing this, you can cancel the opt-out at the bottom of the screen, for example, “To resume message delivery, enter“ Resume delivery ”. "32 is displayed. FIG. 13C shows a screen example when the opt-out cancellation is completed by the opt-out cancellation instruction from the user, and a method of opt-out again at the bottom of the screen, for example," If you want to stop message delivery, enter "Stop delivery". “33” is displayed.

  On the other hand, the management server 100 includes an opt-out telephone number storage unit (not shown) that stores the opt-out user telephone number, and receives an “Distribution Stop” input from a web page displayed on the mobile terminal device 300. The user telephone number is stored in the opt-out telephone number storage unit. When an input of “resuming distribution” is accepted from the web page, the user telephone number corresponding to the web page is deleted from the opt-out telephone number storage unit. When a short message is transmitted, the opt-out telephone number storage unit is searched, and when the user telephone number is stored in the opt-out telephone number storage unit, the short message is not transmitted.

  When executing the opt-out, if the web page generation unit 103 determines that the user telephone number is not stored in the opt-out telephone number storage unit, the web page generation unit 103 generates a web page to which an opt-out method is added and uses it. If it is determined that the person's telephone number is stored in the opt-out telephone number storage unit, a web page including a method for canceling the opt-out is generated.

  If the user telephone number is stored in the opt-out telephone number storage unit, the user telephone number for which opt-out is set in the message management list shown in FIG. (X) may be displayed on (26). Further, the DETAIL button 27 is displayed, and if the instruction is given, the message exchange so far is displayed, but the message input area is not displayed so that the message from the operator cannot be transmitted.

  Note that the short message described above is an HLR (Home Location) used for carrier determination of a user telephone number using a communication protocol such as SMPP (Short Message Peer-to-Peer), SMTP (Simple Mail Transfer Protocol), or HTTP. The message is transmitted from the short message server of the carrier corresponding to the destination to the portable terminal device 300 of the destination via an intermediate server provided with a register).

  In addition, the mobile terminal device 300, which is the destination of the short message, does not have a physical mobile communication network in-house but borrows from another operator to provide communication services (MVNO (Mobile Virtual Network Operator)). The above-described processing can be executed even when the person)) is used.

  The hardware configuration of the management server 100, the information terminal device 200, and the mobile terminal device 300 according to the above-described embodiments includes a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and an HDD (Hard Disk). It is a normal computer equipped with an external storage device such as a drive), a communication control device, etc., and the above-described configuration and functions are realized by the CPU reading and operating a program stored in a ROM, RAM, HDD or the like.

  Programs operating on the management server 100, the information terminal device 200, and the portable terminal device 300 can be provided or installed by storing them on a computer connected to the network N such as the Internet and downloading them via the network N. The file may be recorded in a computer-readable recording medium such as a CD-ROM, a DVD, a USB memory, an SD card, etc. as a file of a simple format or an executable format. Further, the program for realizing the functions and processes described above may be provided in a usage form such as API (Application Programming Interface), SaaS (Software as a Service), or cloud computing.

  Note that the present invention is not limited to the above-described embodiments as they are, and does not necessarily have to be physically configured as illustrated. In addition, the present invention is configured to functionally or physically divide, integrate, replace, modify, or delete all or a part of the constituent elements described in the embodiments in arbitrary units according to various loads or usage conditions. Can be configured.

DESCRIPTION OF SYMBOLS N ... Network, 10 ... Message communication system, 100 ... Management server, 101 ... Transmission / reception part, 102 ... URL generation part, 103 ... Web page generation part, 104 ... Short message generation part, 105 ... Mail generation part, 110 ... Management information Storage unit 120 ... Message storage unit 130 ... Bot message storage unit 200 ... Information terminal device 300 ... Mobile terminal device

Claims (14)

In the management server connected via the network with the information terminal device operated by the operator,
A company ID for identifying the company, a user telephone number that is a telephone number of a mobile terminal device operated by the user, and a message to be transmitted to the user are associated with each other and received from the information terminal device Receiving means;
URL generation means for generating a URL for instructing generation of a web page including a message input area for each chat ID indicating a combination of the provider ID and the user telephone number;
Short message generating means for generating a short message including the message received from the information terminal device and the URL generated by the URL generating means;
Transmitting means for transmitting the short message generated by the short message generating means with the user telephone number as a destination;
A management server comprising:
Message storing means for storing the chat ID, a message that has received an input from the operator or the user, and the operator or the user who is the sender of the message in association with each other; Further comprising
The receiving means receives a request including the URL from the information terminal device or the portable terminal device,
A web page generating means for generating a web page from the message associated with the chat ID and the provider or the user by using a web page generating program redirected from the URL; Prepared,
The management server according to claim 1, wherein the transmission unit transmits the web page generated by the web page generation unit to the information terminal device or the mobile terminal device that transmitted the request.
The receiving means receives the message from the information terminal device or the mobile terminal device,
The web page generation means stores the message received by the reception means in association with the chat ID and the business operator or the user in the message storage means,
The web page is generated from the message associated with the chat ID stored in the message storage means, and another of the operator or the user,
The management server according to claim 2, wherein the transmission unit transmits the web page generated by the web page generation unit to the information terminal device or the mobile terminal device that has transmitted the message.
A mail generating means for generating a mail including that the input of the message is accepted and the URL when it is determined that the sender of the message is the user;
The management server according to claim 3, wherein the transmission unit transmits the mail generated by the mail generation unit to a mail address of the business operator.
The short message generation means generates a short message including that the input of the message is accepted and the URL when it is determined that the sender of the message is the business operator,
The management server according to claim 3, wherein the transmission unit transmits the short message generated by the short message generation unit with the user telephone number as a destination.
The web page generation means stores the message selected by BOT in the message storage means when the sender of the message is determined to be the user, and generates a web page including the message,
The management server according to claim 3, wherein the transmission unit transmits the web page generated by the web page generation unit to the mobile terminal device.
The management server according to claim 3, wherein the message received from the information terminal device includes a URL of a settlement web page.
The management server according to any one of claims 2 to 7, wherein the web page generation unit generates the web page by adding an icon to be transmitted to the telephone number of the business operator.
The said web page production | generation means produces | generates the said web page which displays the direction of a balloon in a different format by the said provider or the said user, The said any one of Claims 2-8 characterized by the above-mentioned. The management server described.
Opt-out telephone number storage means for storing the user telephone number instructed to opt-out by the user;
If it is determined that the user telephone number is not stored in the opt-out telephone number storage means, the web page generation means generates a web page to which an opt-out method is added, and the user telephone number is The web page to which the method for canceling the opt-out is added when it is determined that the opt-out telephone number storage unit stores the web page, according to any one of claims 2 to 9 , Management server.
Management information storage means for storing the chat ID, the URL, the user telephone number, and the latest message reception date and time in association with each other;
When the web page generation unit receives a management screen display instruction from the information terminal device, the web page generation unit reads from the management information storage unit and the message storage unit whether the user is a sender or not. Separately, generate a web page of a management screen that lists the user telephone number, the latest message reception date and time, and a button associated with the URL,
Further, when it is determined that the user telephone number is stored in the opt-out telephone number storage means, the web page displaying the opt-out in association with the user telephone number is generated,
The management server according to claim 10 , wherein the transmission unit transmits the web page generated by the web page generation unit to the information terminal device.
The transmission unit, SMS (Short Message Service), MMS (Multimedia Messaging Service), one of the claims 1 to 11, wherein the sending a short message, characterized by using any of RCS (Rich Communication Service) The management server as described in any one.
A method executed by a computer connected to an information terminal device operated by an operator via a network,
A company ID for identifying the company, a user telephone number that is a telephone number of a mobile terminal device operated by the user, and a message to be transmitted to the user are associated with each other and received from the information terminal device Receiving step;
A URL generation step for generating a URL for instructing generation of a web page including a message input area for each chat ID indicating a combination of the provider ID and the user telephone number;
A short message generating step for generating a short message including the message received from the information terminal device and the URL generated by the URL generating step;
Transmitting the short message generated by the short message generating step with the user telephone number as a destination;
A message communication method comprising:
To a computer connected to the information terminal device operated by the operator via the network,
A company ID for identifying the company, a user telephone number that is a telephone number of a mobile terminal device operated by the user, and a message to be transmitted to the user are associated with each other and received from the information terminal device Receiving step;
A URL generation step for generating a URL for instructing generation of a web page including a message input area for each chat ID indicating a combination of the provider ID and the user telephone number;
A short message generating step for generating a short message including the message received from the information terminal device and the URL generated by the URL generating step;
Transmitting the short message generated by the short message generating step with the user telephone number as a destination;
A message communication program characterized in that

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