JP6249897B2 - Guide device, guide system, and guide method - Google Patents

Description

  The present invention relates to a guidance device, a guidance system, and a guidance method.

  Conventionally, in a hospital, a guidance device guides a patient to an examination room. However, if the surrounding environmental sound is loud at the time of guidance, the voice notified by the guidance device may not reach the patient, and the patient may not be properly guided.

  For example, a technique is disclosed in which ambient ambient sound is measured and guidance is performed by changing the volume according to the volume of the ambient sound (Patent Document 1).

JP2012-049797A

  However, the reason why the guidance device cannot properly guide the patient is not limited to the influence of the environmental sound. The reason why the guidance device cannot properly guide the patient may be that the guidance mode notified from the guidance device is not suitable for guiding the patient.

  The present invention has been made in view of this point, and an object thereof is to provide a guidance device, a guidance system, and a guidance method capable of appropriately guiding a guidance target.

In order to achieve the above object, the guidance device of the present invention includes a specifying unit, an acquisition unit, and a determination unit, and guides a guidance target in the first guidance mode or the second guidance mode. The identifying unit identifies a guidance target to be guided next based on the guidance order among the waiters waiting for guidance according to the predetermined guidance order. The acquisition unit acquires pre-registered physical information of the guidance target based on the identified identification information of the guidance target. Based on the physical information, the determination unit determines whether the guidance target is the first guidance target or whether the guidance target is the first guidance target based on whether the guidance target includes a predetermined physical situation . 2nd guidance toward the 2nd guidance object which specifies whether it is 2 guidance objects, and the re-notification interval which re-notifies the guidance voice used for the 1st guidance mode or guidance is longer than the re-notification interval in the 1st guidance mode It is determined which of the modes is used for guidance.

  According to the guidance device, the guidance system, and the guidance method, it is possible to appropriately guide the guidance target.

It is a figure which shows the outline | summary of the guidance apparatus in 1st embodiment. It is a figure which shows the outline | summary of the guidance system in 2nd embodiment. It is a figure which shows the hardware structural example of the management server in 2nd embodiment. It is a figure which shows the hardware structural example of the display control apparatus in 2nd embodiment. It is a functional block diagram of the management server in 2nd embodiment. It is a figure which shows an example of the patient waiting information in 2nd embodiment. It is a figure which shows an example of the electronic medical record in 2nd embodiment. It is a figure which shows an example of the guidance screen in 2nd embodiment. It is a figure which shows an example of the standby screen in 2nd embodiment. It is a flowchart of the guidance transmission process in 2nd embodiment. It is a flowchart of the guidance mode determination process in 2nd embodiment. It is a flowchart of the guidance process in 2nd embodiment. It is a figure which shows the structural example of the display control apparatus in 3rd embodiment. It is a flowchart of the guidance mode determination process in 3rd embodiment. It is a flowchart of the guidance process in 3rd embodiment. It is a figure which shows the structural example of the display control apparatus in 4th embodiment. It is a flowchart of the guidance process in 4th embodiment.

Hereinafter, embodiments will be described with reference to the drawings.
[First embodiment]
FIG. 1 is a diagram showing an outline of a guide device in the first embodiment. The guidance device 10 is a device that guides a guidance target in the first guidance mode 13a or the second guidance mode 13b. The guidance device 10 guides the guidance target by, for example, guidance voice or guidance display. The 1st guidance mode 13a is a guidance mode used for guidance of the 1st guidance object. The 2nd guidance mode 13b is a guidance mode used for guidance of the 2nd guidance object, for example, is used for guidance of the guidance object which is difficult to guide with the 1st guidance mode 13a. The guidance mode includes a voice mode (volume and speed) of the guidance voice and a display mode (color, highlighting (flicker, blinking), character size, etc.) of the guidance display.

  The guidance device 10 includes a specifying unit 11, an acquisition unit 12, and a determination unit 13. The identifying unit 11 identifies the next guidance object 14 to be guided among waiting persons waiting for guidance according to a predetermined guidance order. The identification unit 11 identifies the guidance object 14 based on the standby file 16 that manages the guidance order and the identification information of the standby person in association with each other. For example, the waiting person file 16 indicates that the waiting person a, the waiting person b, the waiting person c, and the waiting person d are guided in this order. Based on the standby file 16, the specifying unit 11 acquires identification information of the standby person a to be guided next, and specifies that the standby person a is the guidance target 14.

  The acquisition unit 12 acquires the body information 15a of the guidance target 14 from the database 15 or the like based on the identification information of the guidance target 14 specified by the specification unit 11. The physical information 15a is registered in advance in the database 15 or the like. The physical information 15a is information that can identify the physical condition of the guidance target 14, and includes information such as age, hearing ability, visual acuity, and presence / absence of a disorder, for example.

  The determination unit 13 determines whether the guidance object 14 is the first guidance object or the second guidance object based on the physical information 15a, and determines whether the guidance is performed in the first guidance mode 13a directed to the first guidance object. It is determined whether to guide in the second guidance mode 13b directed to the two guidance targets. For example, the determination unit 13 determines whether the guidance target 14 is in a predetermined physical situation based on the physical information 15a, so that the guidance target is the first guidance target or the second guidance target. Is identified.

  As described above, the guidance device 10 has a guidance mode suitable for the guidance target 14 (for example, the guidance target 14 is the first among the different guidance modes (first guidance modes 13a and 13b) depending on the physical information 15a of the guidance target 14). If it is one guidance object, it is determined to guide in the first guidance mode 13a) and guidance is provided. Thereby, the guidance apparatus 10 can guide the guidance object 14 appropriately.

[Second Embodiment]
A more specific example will be described in the second embodiment. FIG. 2 is a diagram showing an outline of the guidance system in the second embodiment. The guidance system 20 is a system used in a hospital, and is a system that guides a patient to a plurality of examination rooms 40a to 40n and a reception 50 in the hospital.

  The guidance system 20 includes a management server 60, display control devices 400a to 400n, examination rooms PCs (Personal Computers) 500a to 500n, and a reception PC 52, which are connected via a network 80. The display control devices 400a to 400n and the examination rooms PC 500a to 500n are provided in the examination rooms 40a to 40n, and the display control device 51 and the reception PC 52 are provided to the reception 50. Hereinafter, the display control device 400a and the examination room PC 500a provided in the examination room 40a as a representative will be described.

  The management server 60 is a server that manages a patient's electronic medical record and a patient guidance order. When the management server 60 receives a patient guidance request, the management server 60 determines a guidance mode used to guide the patient based on the physical information of the patient. Further, the management server 60 generates a guidance display and guidance voice based on the determined guidance mode, and transmits the guidance display and guidance voice to the guidance destination. The guidance request includes, for example, identification information that can identify the guidance destination (examination rooms 40a to 40n, reception 50), the name of the doctor in charge, the department to which the doctor belongs, and the like.

  The display control device 400a is a device that controls a guidance display board 410a provided around the examination room 40a. The display control device 51 is a device that controls a guidance display board 51 a provided around the reception 50. The display control devices 400a and 51 guide the patient by informing the guidance display board 410a and 51a of guidance voice and guidance in the guidance mode determined by the management server 60. The management server 60 and the display control device 400a are an embodiment of the guidance device 10.

  The examination room PC 500a is a PC used for examination and the like. The examination room PC 500a is a PC used by a doctor who conducts an examination in the examination room 40a. The examination room PC 500a notifies the management server 60 of a patient guidance request to the examination room 40a.

  The reception PC 52 is a PC used for reception of medical examination requests and accounting. The reception PC 52 is a PC used by employees of the reception 50 and the like. The reception PC 52 notifies the management server 60 of the examination request received from the patient. The reception PC 52 notifies the management server 60 of a patient guidance request to the reception 50. Hereinafter, a case where the patient is guided to the examination room 40a will be mainly described.

  Next, the hardware configuration of the management server 60 will be described. FIG. 3 is a diagram illustrating a hardware configuration example of the management server in the second embodiment. The entire management server 60 is controlled by the processor 101. A RAM (Random Access Memory) 102 and a plurality of peripheral devices are connected to the processor 101 via a bus 107. The processor 101 may be a multiprocessor. The processor 101 is, for example, a central processing unit (CPU), a micro processing unit (MPU), a digital signal processor (DSP), an application specific integrated circuit (ASIC), or a programmable logic device (PLD). The processor 101 may be a combination of two or more elements among CPU, MPU, DSP, ASIC, and PLD.

  The RAM 102 is used as a main storage device of the management server 60. The RAM 102 temporarily stores at least part of an OS (Operating System) program and application programs to be executed by the processor 101. The RAM 102 stores various data necessary for processing by the processor 101.

  Peripheral devices connected to the bus 107 include an HDD (Hard Disk Drive) 103, a graphic processing device 104, an input interface 105, and a network interface 106.

  The HDD 103 magnetically writes and reads data to and from the built-in disk. The HDD 103 is used as an auxiliary storage device of the management server 60. The HDD 103 stores an OS program, application programs, and various data. Note that a semiconductor storage device such as a flash memory can also be used as the auxiliary storage device.

  A monitor 104 a is connected to the graphic processing device 104. The graphic processing device 104 displays a screen on the screen of the monitor 104a in accordance with an instruction from the processor 101. Examples of the monitor 104a include a display device using a CRT (Cathode Ray Tube) and a liquid crystal display device.

  A keyboard 105 a and a mouse 105 b are connected to the input interface 105. The input interface 105 transmits signals sent from the keyboard 105a and the mouse 105b to the processor 101. Note that the mouse 105b is an example of a pointing device, and other pointing devices can also be used. Examples of other pointing devices include a touch panel, a tablet, a touch pad, and a trackball.

  The network interface 106 is connected to the network 80. The network interface 106 transmits and receives data to and from other computers or communication devices via the network 80.

With the hardware configuration described above, the processing functions of the second embodiment can be realized.
The management server 60 implements the processing functions of the second embodiment by executing a program recorded on a computer-readable recording medium, for example. The program describing the processing contents to be executed by the management server 60 can be recorded on various recording media. For example, a program to be executed by the management server 60 can be stored in the HDD 103. The processor 101 loads at least a part of the program in the HDD 103 into the RAM 102 and executes the program. The program to be executed by the management server 60 can be recorded on a portable recording medium such as an optical disk, a memory device, or a memory card. The program stored in the portable recording medium becomes executable after being installed in the HDD 103 under the control of the processor 101, for example. The processor 101 can also read and execute a program directly from a portable recording medium.

  Next, the hardware configuration of the display control device 400a will be described. FIG. 4 is a diagram illustrating a hardware configuration example of the display control device according to the second embodiment. The entire display control device 400a is controlled by the processor 401. The processor 401 is connected to the RAM 402 and a plurality of peripheral devices via a bus 407. The processor 401 may be a multiprocessor. The processor 401 is, for example, a CPU, MPU, DSP, ASIC, or PLD. The processor 401 may be a combination of two or more elements among CPU, MPU, DSP, ASIC, and PLD.

  The RAM 402 is used as a main storage device of the display control device 400a. The RAM 402 temporarily stores at least part of OS programs and application programs to be executed by the processor 401. The RAM 402 stores various data necessary for processing by the processor 401.

Peripheral devices connected to the bus 407 include an HDD 403, a graphic processing device 404, an output interface 405, and a network interface 406.
The HDD 403 magnetically writes and reads data to and from the built-in disk. The HDD 403 is used as an auxiliary storage device of the display control device 400a. The HDD 403 stores an OS program, application programs, and various data. Note that a semiconductor storage device such as a flash memory can also be used as the auxiliary storage device.

  A guidance display board 410 a is connected to the graphic processing device 404. The graphic processing device 404 displays a screen on the screen of the guidance display board 410a in accordance with an instruction from the processor 401. Examples of the guidance display board 410a include a display device using a CRT and a liquid crystal display device.

  A speaker 411 a is connected to the output interface 405. The output interface 405 causes the speaker 411a to notify the sound in accordance with a command from the processor 401. Note that the speaker 411a may be integrated with the guidance display board 410a.

  The network interface 406 is connected to the network 80. The network interface 406 transmits and receives data to and from other computers or communication devices via the network 80.

  With the hardware configuration described above, the processing functions of the second embodiment can be realized. The display control device 400n can also be realized by the same hardware as the display control device 400a shown in FIG.

  The display control device 400a realizes the processing functions of the second embodiment by executing a program recorded on a computer-readable recording medium, for example. A program describing the processing contents to be executed by the display control device 400a can be recorded in various recording media. For example, a program to be executed by the display control device 400a can be stored in the HDD 403. The processor 401 loads at least a part of the program in the HDD 403 into the RAM 402 and executes the program. A program to be executed by the display control device 400a can also be recorded on a portable recording medium such as an optical disc, a memory device, or a memory card. The program stored in the portable recording medium becomes executable after being installed in the HDD 403 under the control of the processor 401, for example. The processor 401 can also read and execute a program directly from a portable recording medium.

Next, functions of the management server 60 will be described. FIG. 5 is a functional block diagram of the management server in the second embodiment.
The management server 60 includes a guidance request receiving unit 61, a patient standby information storage unit 62, a patient standby information acquisition unit 63, a guidance target specifying unit 64, a guidance target information acquisition unit 65, an electronic medical record storage unit 66, A guidance mode storage unit 67, a guidance mode determination unit 68, a guidance generation unit 69, and a communication unit 70 are included.

The communication unit 70 controls various communications. The guidance request reception unit 61 receives a patient guidance request from the examination room PC 500 a and the reception PC 52 via the communication unit 70.
The patient waiting information storage unit 62 stores patient waiting information of a patient waiting to be guided (hereinafter referred to as a waiting patient). The patient standby information storage unit 62 stores patient standby information for each guidance destination. The patient waiting information includes guidance order information related to the guidance order of waiting patients and patient identification information that can identify waiting patients. The patient waiting information will be described later in detail with reference to FIG.

  The patient standby information acquisition unit 63 acquires the patient standby information of the corresponding guidance destination from the patient standby information storage unit 62 based on the guidance request received by the guidance request reception unit 61. For example, when receiving a guidance request from the examination room PC 500a, the patient standby information acquisition unit 63 identifies the examination room 40a in which the examination room PC 500a is provided based on the guidance request, and the patient in the identified examination room 40a Get standby information.

  The guidance target specifying unit 64 acquires the patient identification information of the patient to be guided next based on the guidance order information of the patient standby information acquired by the patient standby information acquisition unit 63, and specifies the guidance target. The guidance target specifying unit 64 is an embodiment of the specifying unit 11.

  The guidance target information acquisition unit 65 acquires the electronic medical record to be guided from the electronic medical record storage unit 66 that stores the patient's electronic medical record based on the patient identification information of the patient specified as the guidance target by the guidance target specifying unit 64. The electronic medical record stored in the electronic medical record storage unit 66 will be described in detail later with reference to FIG. The guidance target information acquisition unit 65 is an embodiment of the acquisition unit 12.

  The guidance mode storage unit 67 stores a plurality of types of guidance modes (for example, a guidance mode for elderly people, a guidance mode for visual impairment, etc.) including a general patient guidance mode (standard guidance mode). The standard guidance mode is one embodiment of the first guidance mode 13a, and the guidance mode for the elderly and the guidance mode for the visually impaired are one embodiment of the second guidance mode 13b.

  The guidance mode includes, for example, a voice mode (volume and speed) of guidance voice, a display mode of guidance display (for example, character size, highlighted display), and the like. The guidance mode storage unit 67 may store a specific value (for example, volume (60 dB) or the like) as the guidance mode, or a difference from the standard guidance mode (volume (+5 dB) or the like). May be stored.

  The guidance mode determination unit 68 performs a guidance mode determination process. In the guidance mode determination process, the guidance mode determination unit 68 selects any guidance mode from among a plurality of types of guidance modes stored in the guidance mode storage unit 67 based on the electronic medical record of the guidance target acquired by the guidance target information acquisition unit 65. It is determined whether to guide the guidance target. The guidance mode determination process will be described later in detail with reference to FIG. The guidance mode determination unit 68 is an embodiment of the determination unit 13.

  The guidance generation unit 69 includes the patient standby information of the guidance destination acquired by the patient standby information acquisition unit 63, the guidance target to be guided next specified by the guidance target specifying unit 64, and the guidance target determined by the guidance mode determination unit 68. Guidance (guidance voice and guidance display) is generated based on the guidance mode used for guidance. The guidance display will be described later in detail with reference to FIGS.

Next, patient waiting information will be described with reference to FIG. FIG. 6 is a diagram illustrating an example of patient waiting information in the second embodiment.
The patient standby information storage unit 62 includes patient standby information 62a1 to 62an for each guidance destination. For example, the patient waiting information 62a1 is patient waiting information in any of the examination rooms 40a to 40n or the reception 50. The patient waiting information 62a1 may be any department or patient waiting information of the reception 50.

  The patient waiting information 62a1 includes guidance order information, a serial number, and patient identification information. Information arranged in the horizontal direction of each item is associated with each other to indicate information of one waiting patient.

The guidance order information is information that can identify the order of guidance to the guidance destination.
The reference number is information capable of identifying the order in which the medical examination request is received, and the patient is guided by this number at the time of guidance. In addition, the guidance system 20 may be guided by a name or the like instead of the reference number.

The patient identification information is information that can uniquely identify a patient, and is used when the patient's electronic medical record is acquired from the electronic medical record storage unit 66.
For example, the patient waiting information of the examination room 40a is added with information on a new waiting patient when the management server 60 receives a notification of an examination request from the reception PC 52 in the examination room 40a of the patient. The patient waiting information of the examination room 40a is deleted when the management server 60 receives a notice of completion of the examination from the examination room PC 500a, and the information on the waiting patient whose guidance order information is “1” is deleted. The guide order information is incremented by one. Specifically, the guide order information corresponding to the reference number “E4” and the patient identification information “# 0002” is “1”. As a result, the guidance order information for the next guidance target to be guided is “1”.

  The patient waiting information in the reception 50 is added with new waiting patient information when the management server 60 receives a notification of the completion of the examination from the examination room PC 500a. Then, when the management server 60 accepts the notice of the end of the accounting from the reception PC 52, the information on the waiting patient whose guidance order information is “1” is deleted, and each guidance order information is incremented by one accordingly. Hereinafter, the patient waiting information 62a1 will be described as patient waiting information of the examination room 40a.

Next, the electronic medical chart will be described with reference to FIG. FIG. 7 is a diagram illustrating an example of an electronic medical record according to the second embodiment.
The electronic medical record storage unit 66 includes electronic medical records 66a1 to 66an for each patient. For example, the electronic medical record is added to the electronic medical record storage unit 66 at the time of the first examination or an inquiry, and is updated when the patient receives a medical examination or examination. In addition, if an electronic medical record created in another hospital or the like has already been received, it may be added to the electronic medical record storage unit 66. Hereinafter, the electronic medical chart 66a1 will be used as a representative example.

The electronic medical record 66a1 has various information indicating the physical condition of the patient. The electronic medical record 66a1 includes basic patient data, chronic disease data, and examination data.
Patient basic data is information used for patient identification, and includes, for example, name, date of birth (age), patient identification information, gender, and the like. The basic patient data is set at the first visit or at the time of an inquiry.

  The chronic disease data is information related to the chronic disease of the patient, and includes, for example, allergies, presence / absence of visual impairment, presence / absence of gait impairment, presence / absence of hearing impairment, and the like. Chronic illness data is set at the time of the first examination, at the time of an inquiry, and at the time of examination and examination.

  The test data is information regarding the test result, and includes, for example, a blood test result, an X-ray, a hearing test result, a visual test result, and the like. The inspection data is set when a medical examination or inspection is performed.

The information set in the electronic medical chart is an example and is not limited thereto. Information indicating the physical condition of the patient other than the above may be set.
Next, the guidance display generated by the guidance generation unit 69 will be described with reference to FIGS. FIG. 8 is a diagram illustrating an example of a guidance screen in the second embodiment. FIG. 9 is a diagram illustrating an example of a standby screen in the second embodiment.

  The guidance screen 110 is a guidance display for guiding the guidance target to the examination room 40a, and is displayed on the guidance display board 410a. Specifically, the guidance screen 110 guides the patient having the reference number “E3” to enter the examination room 40a whose room number is “1”. The guidance screen 110 is displayed on the guidance display board 410a of the display control device 400a provided in the examination room 40a whose room number is “1”.

  The standby screen 120 is displayed when the guidance screen 110 finishes guiding the patient. The standby screen 120 is a guidance display for guiding the waiting patient to the waiting patient in the examination room 40a, and is displayed on the guidance display board 410a.

  Specifically, in the standby screen 120, the patient with the reference number “E3” is being examined, and the patient with the reference number “E4”, the reference number “E5”, and the reference number “E6” is waiting. This indicates that the patient with the number “E4”, the reference number “E5”, and the reference number “E6” is guided to the examination room 40a in this order.

  In addition, although the guidance display (guidance screen, standby screen) displayed on the guidance display board 410a was demonstrated, the guidance screen and standby screen can be displayed also on the guidance display board 51a similarly to the guidance display board 410a.

  Next, processing (guidance transmission processing) in which the management server 60 transmits guidance (guidance voice, guidance display) to the display control device 400a will be described with reference to FIG. FIG. 10 is a flowchart of the guidance transmission process in the second embodiment.

  The guidance transmission process is a process executed by the management server 60. The management server 60 executes guidance transmission processing when the guidance request receiving unit 61 receives a patient guidance request notified from the examination room PC 500a.

[Step S11] The patient standby information acquisition unit 63 acquires the patient standby information of the guidance destination from the patient standby information storage unit 62 based on the guidance request received by the guidance request reception unit 61.
[Step S12] The guidance target specifying unit 64 acquires patient identification information of a standby patient to be guided next based on the acquired patient standby information, and specifies a guidance target.

[Step S13] The guidance target information acquisition unit 65 acquires the guidance target electronic medical record from the electronic medical record storage unit 66 based on the identified patient identification information of the guidance target.
[Step S14] The guidance mode determination unit 68 performs a guidance mode determination process. In the guidance mode determination process, the guidance mode determination unit 68 determines which guidance mode is used to guide the guidance target among a plurality of types of guidance modes based on the electronic medical record.

  [Step S15] The guidance generation unit 69 generates a guidance voice and a guidance display based on the guidance mode determined to be used to guide the guidance target (guidance voice, guidance display) by the guidance mode determination process.

[Step S16] The communication unit 70 transmits a guidance voice and a guidance display to the display control device 400a that is the guidance destination.
Although the management server 60 has been described as generating guidance voices and guidance displays, the present invention is not limited to this. For example, the management server 60 transmits the guidance mode determined to be used for guiding the guidance target by the guidance mode determination process to the display control devices 400a and 51, and the display control device 400a generates guidance voice and guidance display. Also good.

  Next, the guidance mode determination process executed by the guidance mode determination unit 68 will be described with reference to FIG. FIG. 11 is a flowchart of the guidance mode determination process in the second embodiment. The guidance mode determination process is performed in step S14 of the guidance transmission process.

  [Step S21] The guidance mode determination unit 68 determines whether the guidance target is an elderly person based on the electronic medical record. The guidance mode determination unit 68 proceeds to step S22 when it is determined that the guidance target is an elderly person, and proceeds to step S23 when it is determined that the guidance target is not an elderly person.

For example, the guidance mode determination unit 68 determines that the guidance target is an elderly person when the date of birth (age) is before the threshold.
[Step S22] The guidance mode determination unit 68 determines to guide the guidance target in the guidance mode for the elderly, and ends the guidance mode determination process. The guidance mode for the elderly is a mode in which the volume of the guidance voice is made larger than that of the standard guidance mode and the speed of the guidance voice is lowered, so that the elderly can easily recognize (easy to hear) the voice mode of the guidance voice. .

  In addition, the guidance mode for elderly people is larger than the standard guidance mode in the size of display characters displayed on the guidance display, and the display characters displayed on the guidance display are emphasized by flicker (flashing), etc. This is a mode in which the display mode of the guidance display is easily recognized (easy to see) even by an elderly person.

  [Step S23] The guidance mode determination unit 68 determines whether the guidance target has a hearing impairment based on the electronic medical record. The guidance mode determination unit 68 proceeds to step S24 when it is determined that the guidance target has a hearing impairment, and proceeds to step S25 when it is determined that the guidance target does not have a hearing impairment.

  For example, the guidance mode determination unit 68 determines that the guidance target has a hearing impairment when the hearing ability set in the electronic medical record is equal to or less than a threshold value. In addition, the guidance mode determination unit 68 determines that the guidance target has a hearing impairment when the electronic medical record indicates that there is a hearing impairment.

  [Step S24] The guidance mode determination unit 68 determines to guide the guidance target in the guidance mode for the hearing impaired person, and ends the guidance mode determination process. The guidance mode for the hearing impaired is a mode in which the volume of the guidance voice is increased and the speed of the guidance voice is reduced compared to the standard guidance mode, so that the voice mode of the guidance voice can be easily recognized (easy to hear) even by the hearing impaired It is.

  In addition, the guidance mode for hearing impaired persons is larger than the standard guidance mode in the size of display characters displayed on the guidance display, and the guidance display displayed on the guidance display is emphasized by flicker (flashing) or the like. This is a mode in which the display mode of the guidance display is easily recognized (easy to see) even by a hearing impaired person. As described above, the guidance system 20 can appropriately guide the guidance target to the guidance destination only by the visual information by guiding the guidance target in the guidance mode in which the display mode of the guidance display is easily recognized. That is, the guidance system 20 can appropriately guide the guidance target regardless of the degree of hearing impairment of the guidance target.

  [Step S25] The guidance mode determination unit 68 determines whether the guidance target has a visual impairment based on the electronic medical record. The guidance mode determination unit 68 proceeds to step S26 if it is determined that the guidance target has a visual impairment, and proceeds to step S27 if it is determined that the guidance target does not have a visual impairment.

  For example, the guidance mode determination unit 68 determines that the guidance target has a visual impairment when the visual acuity set in the electronic medical record is equal to or less than a threshold value. In addition, the guidance mode determination unit 68 determines that the guidance target has visual impairment when the electronic medical record is set to have visual impairment.

  [Step S26] The guidance mode determination unit 68 determines to guide the guidance target in the guidance mode for the visually impaired, and ends the guidance mode determination process. In the guidance mode for visually impaired persons, the size of the displayed characters displayed on the guidance display is made larger than the standard guidance mode, and the displayed characters displayed on the guidance display are emphasized by flickering (flashing) or the like. This is a mode in which the display mode of display is easily recognized (easy to see) even by visually impaired persons.

  In addition, the guidance mode for visually impaired persons is easier to recognize (easy to hear) the voice mode of the guidance voice by increasing the volume of the guidance voice and lowering the speed of the guidance voice than the standard guidance mode. This is the embodiment. As described above, the guidance system 20 guides the guidance target in a guidance mode that makes it easy to recognize the voice mode of the guidance voice, so that the guidance target can be appropriately guided to the guidance destination only by the auditory information. That is, the guidance system 20 can appropriately guide the guidance target regardless of the degree of visual impairment of the guidance target.

[Step S27] The guidance mode determination unit 68 determines to guide the guidance target in the standard guidance mode, and ends the guidance mode determination process.
As described above, the guidance mode determination unit 68 determines the physical situation to be guided (steps S21, 23, 25), and determines that the physical status is difficult to guide in the standard guidance mode (steps S22, 24, In 26), it is determined that the guidance target is guided in a guidance mode corresponding to the physical condition instead of the standard guidance mode. Thereby, the guidance system 20 can guide using the guidance mode according to the physical condition of a guidance object, when guiding the guidance object difficult to guide in a standard guidance mode.

  In addition, the guidance mode determination process which the guidance mode determination part 68 mentioned above performs is an example, and is not restricted to this. For example, the guidance mode determination unit 68 may determine whether or not the patient is a pregnant woman based on an electronic medical record, may determine that guidance is performed in a guidance mode for pregnant women, and whether or not the patient is a child. It may be determined based on an electronic medical record and determined to be guided in a guidance mode for children. That is, the guidance mode determination unit 68 may determine whether or not the guidance target is in a predetermined physical situation according to the electronic medical record, and determine that the guidance target is guided in a guidance mode that is easy to recognize even in the predetermined physical situation. .

  Next, guidance processing executed by the display control device 400a will be described with reference to FIG. FIG. 12 is a flowchart of the guidance process in the second embodiment. The display control device 400a executes guidance processing when guidance voice and guidance display are received from the management server 60.

  [Step S31] The display control device 400a switches the display on the guidance display board 410a to a guidance screen for guiding the patient. For example, the display control device 400a switches the display on the guidance display board 410a to the guidance screen 110.

[Step S32] The display control device 400a notifies the guidance voice from the guidance display board 410a.
[Step S33] The display control device 400a determines whether an instruction has been received from the examination room PC 500a. The instructions here include a guidance end instruction that is notified when entry is confirmed, and a re-guidance instruction that is notified when the guidance voice is again notified to the same patient. When the examination room PC 500a receives a predetermined key input from a doctor or the like, the examination room PC 500a notifies the display control device 400a of a guidance end instruction or a re-guidance instruction.

If it is determined that the instruction has been received, the display control device 400a proceeds to step S34. If it is determined that the instruction has not been received, the display control device 400a waits until the instruction is received.
[Step S34] The display control device 400a determines whether or not the received instruction is a guidance end instruction. When it is determined that the received instruction is a guidance end instruction, the display control device 400a proceeds to step S35, and when it is determined that the received instruction is not a guidance end instruction (when the received instruction is a re-guidance instruction). Then, proceed to step S32. When the guidance voice is notified again, the previously announced guidance voice may be changed to an easy-to-recognize (easy to hear) guidance voice (for example, the volume is + several decibels).

  [Step S35] The display control device 400a switches the display on the guidance display board 410a to the standby screen 120 indicating the standby status. For example, the display control device 400a switches the display of the guidance display board 410a to the standby screen 120.

  The above is the guidance system 20 in the second embodiment. As described above, when the guidance system 20 receives the guidance request, the guidance system 20 identifies the guidance target, acquires the electronic chart of the guidance target, and based on the electronic chart, the guidance target is a standard guidance mode and is difficult to guide. It is determined whether or not there is. And when the guidance system 20 determines that the guidance target is a physical situation that is difficult to guide in the standard mode, the guidance system 20 determines that the guidance target is guided in the guidance mode according to the physical status instead of the standard guidance mode, Based on the determination result, a guidance voice and guidance display used for guidance of a guidance target are generated.

According to this, the guidance system 20 can guide using the guidance mode according to the physical condition of the guidance target when guiding the guidance target that is difficult to guide in the standard guidance mode.
In the second embodiment, a case is described in which a guidance request is made from the examination room PC 500a and the patient is guided to the examination room 40a by the display control device 400a. However, a guidance request is made from the reception PC 52 and the patient is displayed by the display control device 51. Can be realized by the same processing.

  The guidance system 20 may be configured such that the management server 60 is connected to an external management server via the network 80, and electronic medical records may be exchanged with the external management server. In this way, the guidance system 20 enables the exchange of electronic medical records between the management server 60 and an external management server, so that the guidance system 20 is a standard for guiding patients who have a first visit (patients without the electronic medical records in the management server 60). In the guidance mode, it can be determined whether or not it is difficult to guide. When the management server 60 determines that it is difficult to guide the patient at the first visit in the standard guidance mode, the management server 60 can guide the patient using the guidance mode according to the physical condition of the patient.

  In addition, although the guidance aspect used for guiding a guidance object was determined based on the physical condition of a guidance object after receiving a guidance request, it is not restricted to this. For example, the guidance system 20 may store a guidance mode used for guiding each patient in advance in an electronic medical record or the like. By storing the guidance mode used for guiding each patient in an electronic medical record or the like, the guidance system 20 reduces the processing load related to the determination of the guidance mode used to guide the guidance target, The time required for generating the guidance display can be reduced.

[Third embodiment]
Next, a third embodiment will be described. In addition, about the point similar to 2nd embodiment, description is abbreviate | omitted suitably. In the second embodiment, the guidance voice is re-notified based on an instruction from the examination room PC 500a. In the third embodiment, the guidance voice is re-notified at a predetermined re-notification interval. And in 3rd embodiment, the guidance mode determination part 68 determines the space | interval which performs the re-notification according to a physical condition as a guidance mode used for guiding a guidance object.

Here, the display control apparatus of the third embodiment will be described. FIG. 13 is a diagram illustrating a configuration example of a display control device according to the third embodiment.
The display control device 600a is installed in the examination room 40a. The display control device 600a includes a guidance display board 410a and an entrance / exit detection sensor 420a. The entrance / exit detection sensor 420a detects entrance / exit into the examination room 40a. The entrance / exit detection sensor 420a is, for example, a camera or an infrared sensor.

Next, the determination of the guidance mode will be described with reference to FIG. FIG. 14 is a flowchart of the guidance mode determination process in the third embodiment.
[Step S41] The guidance mode determination unit 68 determines whether the guidance target is an elderly person based on the electronic medical record. The guidance mode determination unit 68 proceeds to step S42 when it is determined that the guidance target is an elderly person, and proceeds to step S43 when it is determined that the guidance target is not an elderly person.

  [Step S42] The guidance mode determination unit 68 determines to guide the guidance target in the guidance mode for the elderly, and ends the guidance mode determination process. The guidance mode determination unit 68 makes the re-notification interval longer than the re-notification interval of the standard guidance mode as a guidance mode for elderly people.

  As described above, the guidance system 20 guides the elderly person in the guidance mode in which the re-notification interval is extended, so that the elderly person is moving toward the examination room 40a after receiving guidance from the guidance display board 410a. In addition, the possibility of re-notification can be reduced. Thereby, the guidance system 20 can reduce inappropriate re-notification and can guide a guidance object appropriately.

  [Step S43] The guidance mode determination unit 68 determines whether or not the guidance target has a walking disorder based on the electronic medical record. The guidance mode determination unit 68 proceeds to step S44 when it is determined that the guidance target has a walking disorder, and proceeds to step S45 when it is determined that the guidance target does not have a walking disorder. For example, the guidance mode determination unit 68 determines that the guidance target has a walking disorder when the electronic medical record is set to have a walking disorder.

  [Step S44] The guidance mode determination unit 68 determines to guide the guidance target in the guidance mode for the walking handicapped person, and ends the guidance mode determination process. The guidance mode determination unit 68 makes the re-notification interval longer than the re-notification interval of the standard guidance mode as a guidance mode for the walking handicapped person.

  Thus, the guidance system 20 receives guidance from the guidance display board 410a and moves toward the examination room 40a by guiding a guidance target having a walking disorder in a guidance mode with a longer re-notification interval. In the meantime, the possibility of re-notification can be reduced. Thereby, the guidance system 20 can reduce inappropriate re-notification and can guide a guidance object appropriately.

[Step S45] The guidance mode determination unit 68 determines to guide the guidance target in the standard guidance mode, and ends the guidance mode determination process.
As described above, when the guidance state determination unit 68 determines the physical situation (steps S41 and 43) to be guided and determines that the physical situation is difficult to guide in the standard guidance mode (steps S42 and 44). It determines with guiding in the guidance mode according to a physical condition instead of the standard guidance mode. Thereby, the guidance system 20 can determine the guidance mode according to the physical condition of the guidance target as the guidance mode used to guide the guidance target.

  Next, the guidance process will be described with reference to FIG. FIG. 15 is a flowchart of guidance processing in the third embodiment. Here, the description will focus on differences from the second embodiment (steps S51 to S52).

  [Step S51] The display control device 600a determines whether or not a guidance target entry has been detected via the entry / exit detection sensor 420a. The display control device 600a proceeds to step S35 when it is determined that the entry of the guidance object has been detected, and proceeds to step S52 when it is determined that the entry of the guidance object has not been detected.

  [Step S52] The display control device 600a determines whether or not the re-notification interval has elapsed after notifying the guidance voice. The display control device 600a proceeds to step S32 when it is determined that the re-notification interval has elapsed, and proceeds to step S51 when it is determined that the re-notification interval has not elapsed.

  The above is the guidance system 20 in the third embodiment. As described above, when the guidance system 20 receives the guidance request, the guidance system 20 acquires the electronic medical record to be guided, determines the guidance mode (re-notification interval) used for guidance according to the physical condition of the guidance target, and determines the re-notification thus determined. The guidance voice is re-notified to the guidance target at intervals. According to this, the guidance system 20 can guide the guidance target in a guidance mode according to the physical condition of the guidance target.

  Note that the third embodiment can be applied to other embodiments. If the display control device of the reception 50 has the same configuration as that of the display control device 600a, the reception 50 can realize the same processing.

[Fourth embodiment]
Next, a fourth embodiment will be described. The fourth embodiment is an embodiment to which the second embodiment or the third embodiment is applied. In the fourth embodiment, in addition to the processing of the second embodiment or the third embodiment, the display control device 700a further determines the guidance mode. The display control device 700a measures the environmental sound and determines a guidance mode used to guide the guidance object based on the measured environmental sound.

Here, the display control apparatus of the fourth embodiment will be described. FIG. 16 is a diagram illustrating a configuration example of a display control device according to the fourth embodiment.
The display control device 700a is installed in the examination room 40a. The display control device 700a includes a guidance display board 410a and an environmental sound detection sensor 430a. The environmental sound detection sensor 430a is provided around the guidance display board 410a and measures the environmental sound around the examination room 40a.

  Next, the guidance process will be described with reference to FIG. FIG. 17 is a flowchart of the guidance process in the fourth embodiment. The display control device 600a executes guidance processing when guidance voice and guidance display are received from the management server 60. Here, the description will focus on differences from the second embodiment (steps S61 to S65).

[Step S61] The display control device 700a measures the environmental sound around the examination room 40a via the environmental sound detection sensor 430a.
[Step S62] The display control device 700a determines whether or not the measured environmental sound is greater than or equal to a preset threshold value. The display control apparatus 700a proceeds to step S63 when it is determined that the environmental sound is equal to or higher than the threshold value, and proceeds to step S65 when it is determined that the environmental sound is not equal to or higher than the threshold value.

[Step S63] The display control device 700a determines that the guidance mode is to be guided in a noise mode guidance mode.
The guidance mode for the noise situation is higher than the guidance mode received from the management server 60, and the guidance mode received from the management server 60 is reduced under the noise situation by increasing the volume of the guidance voice and lowering the speed of the guidance voice. It is an aspect that is easy to recognize (easy to hear).

  Further, the guidance mode for the noise situation is larger than the guidance mode received from the management server 60, and the size of the display character displayed on the guidance display is increased, and the reference number displayed on the guidance display is flickered (flashing). This is a mode in which the guidance mode received from the management server 60 is easily recognized (easy to see) even under a noise situation. Thus, the guidance system 20 can guide the guidance target appropriately to the guidance destination only with the visual information by guiding in the guidance mode in which the display mode of the guidance display is easily recognized. That is, the guidance system 20 can appropriately guide the guidance target regardless of the degree of the environmental sound.

  [Step S64] The display control device 700a changes the voice mode of the guidance voice transmitted from the management server 60 and the display mode of the guidance display based on the guidance mode for the noise situation, and proceeds to step S31.

  [Step S65] The display control device 700a determines that the guidance mode received from the management server 60 is to be used, and proceeds to step S31. If the display control device 700a determines that the guidance mode received from the management server 60 is to be used (when proceeding to step S31), the display control device 700a changes the voice mode of the guidance voice transmitted from the management server 60 and the display mode of the guidance display. Use without.

  The above is the guidance system 20 in the fourth embodiment. Thus, the guidance system 20 measures the environmental sound, determines the guidance mode used for guidance according to the environmental sound, and generates the guidance voice and guidance display used for guidance of the guidance target based on the determination result. According to this, the guidance system 20 can guide the guidance target in a guidance mode according to the environmental sound.

If the display control device 51 of the reception 50 has the same configuration as that of the display control device 700a, the reception 50 can realize the same processing.
The above processing functions can be realized by a computer. In that case, a program describing the processing contents of the functions that the management server 60 should have is provided. By executing the program on a computer, the above processing functions are realized on the computer. The program describing the processing contents can be recorded on a computer-readable recording medium (including a portable recording medium). Examples of the computer-readable recording medium include a magnetic recording device, an optical disk, a magneto-optical recording medium, and a semiconductor memory. Examples of the magnetic recording device include a hard disk device (HDD), a flexible disk (FD), and a magnetic tape. Examples of the optical disc include a DVD, a DVD-RAM, a CD-ROM, and a CD-R / RW. Magneto-optical recording media include MO (Magneto Optical disk).

  When distributing the program, for example, portable recording media such as a DVD and a CD-ROM in which the program is recorded are sold. It is also possible to store the program in a storage device of a server computer and transfer the program from the server computer to another computer via a network.

  The computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. Then, the computer reads the program from its own storage device and executes processing according to the program. The computer can also read a program directly from a portable recording medium and execute processing according to the program. Further, each time the program is transferred from the server computer, the computer can sequentially execute processing according to the received program.

Note that various modifications can be made to the above-described embodiment without departing from the gist of the embodiment.
Further, the above-described embodiments can be modified and changed by those skilled in the art, and are not limited to the exact configurations and application examples described.

DESCRIPTION OF SYMBOLS 10 Guide apparatus 11 Specification part 12 Acquisition part 13 Judgment part 13a 1st guidance aspect 13b 2nd guidance aspect 14 Guidance object 15 Database 15a Physical information

Claims (7)

Among waiting persons waiting for guidance according to a predetermined guidance order, a specifying unit that identifies a guidance object to be guided next based on the guidance order;
Based on the identified identification information of the guidance object, an acquisition unit that obtains pre-registered physical information of the guidance object;
Based on the physical information, whether the guidance target is a first guidance target based on whether the guidance target includes a predetermined physical situation or not is difficult to guide in the first guidance mode toward the first guidance target . identifying whether a second guide object, re-notification interval for re-notification voice guidance to be used before Symbol first guide aspect or guidance for the long second guide target than re-notification interval in the first guide aspect A determination unit for determining which of the second guidance modes to guide;
A guidance device that guides the guidance object in the first guidance mode or the second guidance mode based on a determination result. The guidance mode includes a voice mode of guidance voice used for guidance,
The second voice mode of the second guidance mode is a mode in which the voice is made louder than the first voice mode of the first guidance mode, or a mode in which the speed of the voice is lowered than the first voice mode.
The guide device according to claim 1 . The guidance mode includes a display mode of guidance display used for guidance,
The second display mode of the second guidance mode is a mode in which display characters are made larger than the first display mode of the first guidance mode or the display content of the first display mode is highlighted.
The guide device according to claim 1 . The determination unit is configured when the guide target based on the physical information is determined to be older, to identify the guidance target and the second guidance target, guiding device of claim 1, wherein a. The determination unit, wherein when it is determined that there is a walking disorder to the guide target based on the body information, identifying the guidance target and the second guidance target, guiding device of claim 1, wherein the . A guidance execution device for guiding a guidance target to be guided next among waiting persons waiting for guidance according to a predetermined guidance order;
A guidance device that determines a guidance mode when the guidance execution device guides the guidance target,
The guide device includes:
Among the waiting persons, a specifying unit that specifies the guidance target based on the guidance order;
Based on the identified identification information of the guidance object, an acquisition unit that obtains pre-registered physical information of the guidance object;
Based on the physical information, whether the guidance target is a first guidance target based on whether the guidance target includes a predetermined physical situation or not is difficult to guide in the first guidance mode toward the first guidance target . identifying whether a second guide object, re-notification interval for re-notification voice guidance to be used before Symbol first guide aspect or guidance for the long second guide target than re-notification interval in the first guide aspect A determination unit for determining which of the second guidance modes to guide,
The guidance execution device includes:
The guidance object is guided in the first guidance mode or the second guidance mode based on the determination result.
A guidance system characterized by that. A guidance method in a guidance device,
The guidance device
Among waiters waiting for guidance according to a predetermined guidance order, a guidance object to be guided next is specified based on the guidance order,
Based on the identified identification information of the guidance object, obtain previously registered physical information of the guidance object,
Based on the physical information, whether the guidance target is a first guidance target based on whether the guidance target includes a predetermined physical situation or not is difficult to guide in the first guidance mode toward the first guidance target . identifying whether a second guide object, re-notification interval for re-notification voice guidance to be used before Symbol first guide aspect or guidance for the long second guide target than re-notification interval in the first guide aspect Determine which of the second guidance modes will guide you,
The guidance object is guided in the first guidance mode or the second guidance mode based on the determination result.
A guidance method characterized by executing processing.

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