JP6244133B2 - Order system, server device and program - Google Patents

Description

  The present invention relates to an order system, a server device, and a program, and more particularly, to a system, a server device, and a program that can collect customer trends across a plurality of stores.

  As an apparatus used for clearing in a restaurant or the like, for example, an apparatus disclosed in Patent Document 1 is known. This apparatus is generally called a POS (Point Of Sale) terminal, and aggregates sales results in sales of products and the like by a method known as point-of-sales information management.

  On the other hand, a system disclosed in Patent Document 2 is known as a system including a POS terminal or constructed in combination with a POS terminal. This system is called OES (Order Entry System). It receives a dedicated terminal called a handy terminal that pre-sets and registers products, and receives orders for products from the dedicated terminals, and displays the type, quantity, and priority of the ordered products. Generally, it is configured by a computer or the like.

Japanese Patent Application Laid-Open No. 10-172069 JP 2002-245553 A

  Conventional POS terminals and OES are mostly built for the purpose of managing orders and sales in one store, and even in systems that share data between stores, data sharing within the same group such as chain stores It was intended.

  Here, the order history in merchandise sales, that is, the trend of the customer, is very important data in conducting marketing for measuring the customer's preference and the like. And, in measuring the preference etc., it is desirable to capture not only the order history at one store but also the history at multiple stores, and for example, the trend of customers in stores other than restaurants in marketing at restaurants There are cases where it becomes important data.

  However, conventional POS terminals and OES have a problem in that they cannot measure customer preferences across these stores.

  This invention pays attention to said problem, and makes it the subject to provide the system, server apparatus, and program which can collect the customer's trend in a some store across.

The configuration of the order system according to the present invention made for the purpose of solving the above-mentioned problems is
An order system for providing a service for receiving orders for products to a plurality of stores having a POS terminal and / or OES, wherein the order system is provided in each of a customer mobile terminal and the two or more stores. The POS terminal or the OES that can communicate with the store server, the wireless network communication access point device, the wireless communication with the access point device, the store portable terminal, the customer portable terminal and the store server can communicate A remote server, wherein the remote server transmits store information about the store to the customer mobile terminal, and product information about the product provided by the store to the customer mobile terminal and providing means, and the order receiving means for recording the order information received from the customer mobile terminal or the store server, the recording and Order providing means for transmitting order information to the store server, and the customer mobile terminal acquires a list of the store information from the remote server, and uses one store to be used from the acquired list of store information. A store selecting means to select; an ordering means for transmitting an order for the product to the remote server as order information ; and the access point connected when the customer portable terminal is connected to the wireless network communication by the access point device. Store specifying means for specifying the store from the device , the store mobile terminal, the order receiving means for transmitting the order for the product to the store server as order information, the order information is acquired from the remote server, and an order confirmation means for displaying the acquired order information, the store server, the order information from the remote server An order acquisition means Tokusuru, an order conversion means for converting the order information received from the order information and the shop mobile terminal obtained to the predetermined format that can be sent to the POS terminal or OES included in the shop, the order information the conversion Is transmitted to the POS terminal or OES, and order information synchronization means for transmitting the order information received from the store portable terminal to the remote server .

  In the order system according to the present invention, the customer portable terminal may be a smartphone or a tablet computer.

  In the order system according to the present invention, the store portable terminal may be a smartphone or a tablet computer.

  In the order system according to the present invention, it is desirable that the store server further includes order lock means for rejecting orders for at least some products in the store.

  The configuration of the server device according to the present invention made for the purpose of solving the above-mentioned problem is a server device used as a remote server in the ordering system, and transmits store information relating to the store to the customer portable terminal. Store information providing means, product information providing means for transmitting product information relating to products provided by the store to the customer mobile terminal, order receiving means for recording order information received from the customer mobile terminal or the store mobile terminal, And order providing means for transmitting the recorded order information to the store server.

  The configuration of the server device according to the present invention made for the purpose of solving the above-mentioned problem is a server device used as a store server in the order system, and the order acquisition means for acquiring the order information from the remote server An order conversion unit that converts the acquired order information into a predetermined format that can be transmitted to the POS terminal or OES of the store; and an order transmission unit that transmits the converted order information to the POS terminal or OES; Order information synchronization means for transmitting the order information received from the store portable terminal to the remote server.

  According to the order system according to the present invention, since customer usage histories at a plurality of stores are recorded on a remote server, it is possible to collect customer trends at a plurality of stores across the store.

The schematic diagram which showed the structure in embodiment of this invention. The use case figure which showed the function provided in the embodiment. The sequence diagram which showed the flow of the process which selects a shop in the embodiment. The block diagram of the screen displayed on a customer portable terminal, when selecting a store in the embodiment. The sequence diagram which showed the flow of the process which specifies a shop in the embodiment. The sequence diagram which showed the flow of the process which orders goods from a customer portable terminal in the embodiment. The block diagram of the screen displayed on a customer portable terminal when ordering goods in the embodiment. The block diagram of the screen displayed on a shop portable terminal, when confirming a table condition in the embodiment. The sequence diagram which showed the flow of the process which receives an order in the same embodiment. In the same embodiment, the block diagram of the screen displayed on a store portable terminal when receiving an order of goods.

Hereinafter, exemplary embodiments of the present invention will be described with reference to the drawings.
As shown in FIG. 1, the order system 1 according to the present embodiment is an information system that performs order processing in a plurality of stores, and is provided in each of a remote server 2 on a wide area network 9 such as the Internet and a plurality of stores M. The store server 3, the store mobile terminal 4, the network peripheral device 6, and the customer mobile terminal 7 possessed by the customer, the store server 3 of each store is connected to the OES 5 provided in the store.

The store server 3, store mobile terminal 4, network peripheral device 6, store terminal 8, and OES 5 in the above are provided in the store, and in this embodiment, the store server 3 provided in each of the plurality of stores is a wide area such as the Internet. It communicates with the remote server 2 via the network.
Each of the plurality of stores M has an in-store LAN 10 built therein. This is a local network built in the store, and the store server 3, the store mobile terminal 4, and the store terminal 8 are nodes of the store LAN 10. Further, in order to construct the in-store LAN 10, the store M includes network devices 6 such as a router 61, a hub 62, and a wireless access point 63. When the OES 5 can be connected to the in-store LAN 10 via a network, the OES 5 may be connected as a node of the in-store LAN 10.

  The remote server 2 is disposed at a predetermined position of the wide area network 9 described above, for example, a data center, and is connected to the store server 3, the store mobile terminal 4, the store terminal 8 and the customer mobile terminal 7 provided in each store M. It is a server device or a server device group that provides a predetermined function.

  As a hardware configuration of the remote server 2, a general computer, that is, a computer having a CPU, a memory, a secondary recording device, a communication device, and the like connected by a bus can be used. In order to provide services to a plurality of customers, a configuration that can operate for 24 hours and 365 days is desirable, and includes a redundant power supply and recording device, an uninterruptible power supply (UPS), a backup device, and the like. It is preferable that Moreover, since the order system 1 of this embodiment communicates each apparatus via a network, it is necessary to provide the communication apparatus which can communicate via the above-mentioned wide area network 9. FIG.

  The remote server 2 holds store information related to each store M in the order system 1, product information related to products provided by each store M to customers, customer information related to customers who use the order system 1, and order information related to product orders. That is, the above information is provided, recorded, modified, deleted, etc. in response to requests from the store server 3, the store mobile terminal 4, the customer mobile terminal 7, and the store terminal 8. For this purpose, the remote server 2 includes a store database 21 for storing the above information, a product database 22, a customer database 23, and an order database 24. These databases 21 to 24 are constructed using a relational data base management system (hereinafter referred to as RDBMS) provided in the remote server 2.

  Further, the remote server 2 searches the store information from the store database 21 in response to an inquiry from the store server 3, the store mobile terminal 4, the customer mobile terminal 7, and the store terminal 8. Product information providing means 26 for retrieving product information from the product database 22 and returning results, order information providing means 27 for retrieving order information from the order database 24 and returning results, store server 3, store portable terminal 4, Order receiving means 28 for recording the order information received from the customer portable terminal 7 and the store terminal 8 in the order database 24 is provided.

  The remote server 2 may be configured by a single computer, but may be configured by a plurality of computers separately for each function. For example, the remote server 2 may be composed of two types of server devices, a database server device and an application server device, the database server device including the databases 21 to 24, and the application server device including the means 25 to 28. Good. In addition, a server device that periodically executes a batch program group may be separately prepared, or a configuration may be adopted in which one server is assigned to a plurality of server devices to perform load distribution.

  The store server 3 is a server device or a server device group connected to the in-store LAN 10 of each store M. Each store M in the present embodiment includes an OES 5, and information on products and orders in the store M is recorded in the OES device and the POS terminal in a format depending on each OES 5, while the products used in the order system 1. The information and order information are in a format that does not depend on a specific OES5. Therefore, the main role of the store server 3 is to convert the data format and the like between the order system 1 and the OES 5 and transmit the order information in the order system 1 to the OES 5.

  The store server 3 includes a conversion database 31 for performing the above-described conversion process, and this is constructed using the RDBMS included in the store server 3. Further, the store server 3 obtains order information from the remote server 3 and order conversion means for converting the order information acquired by the order acquisition means 32 into a format that can be transmitted to the OES 5 with reference to the conversion database 31. Means 33 and order transmitting means 34 for transmitting the order information converted by the order converting means 33 to the OES 5.

The store portable terminal 4 is a terminal used by each employee M1 of the store M as a handy terminal when providing services to customers. The store portable terminal 4 is specifically a portable terminal such as a smartphone or a tablet computer, that is, a device group including a CPU, a memory, an input / output device, and a display device are incorporated in a housing and operated by a touch panel or a button. It is a portable computer that performs wireless communication, and is a terminal capable of wireless communication.
In the present embodiment, the store portable terminal 4 is a terminal that becomes a node of the in-store LAN 10, and therefore needs to be a terminal that can be connected to the wireless access point 63.

  Further, in order to provide a function to be described later, the store portable terminal 4 sends an order to the store server 3 as an order information about the product provided by the store M, and makes an inquiry to the remote server 2 or the store server 3. And order confirmation means 42 for obtaining and displaying order information regarding an arbitrary customer who uses the store M.

  The customer portable terminal 7 is a terminal for placing an order using a portable terminal possessed by the customer, and is specifically a portable terminal such as a smartphone or tablet computer possessed by each customer. The hardware configuration of the mobile terminal may be the same as that of the store mobile terminal 4, but in order to read a GPS reception function for acquiring the geographical position of the customer and an optical code provided on the table of the store M It is desirable to have a photographing apparatus.

  In addition, the customer mobile terminal 7 acquires information about a store group that uses the order system 1 from the remote server 2 and provides one store M to be used from the acquired store group in order to provide the customer with the functions described later. A store selection means 71 to select, a store specification means 72 for specifying a store M in use from the current position of the customer portable terminal 7, and an order means 73 for transmitting an order for a product in the store M to the remote server 2 as order information; In addition, a settlement means 74 is provided for performing settlement processing on the ordered product with a predetermined settlement system via the order system 1.

  The store terminal 8 is a terminal used by store employees in the same manner as the store mobile terminal 4. The store mobile terminal 4 is provided in the store for use by each store employee, but the store terminal 8 is used by the employee in common. The store terminal 8 may use a general computer.

  Further, the store terminal 8 remotely receives the order confirmation means 81 for acquiring and displaying the order information in the store M from the remote server 2 or the store server 3 and the setting for canceling orders for all or some of the products in the store M. An order lock means 82 for the server 2 and / or the store server 3 is provided.

  The OES 5 is a system for accepting orders from customers who have visited the store, and includes a POS terminal 51 and an OES device 52 as specific configurations. In addition to the POS terminal 51 and the OES device 52, the OES generally includes a handy terminal used by a store clerk or the like, but in this embodiment, the store portable terminal 4 may be used as a handy terminal. It is unnecessary because it is possible.

  The OES 5 only needs to be able to receive order information from the store server 3 by communicating with the store server 3 described above, and a conventional OES device, a POS terminal, or the like may be appropriately selected for other configurations. Moreover, it is good also as OES only with the POS terminal 51, without providing the OES apparatus 52. FIG.

The above is the main configuration of the order system 1 of the present embodiment.
In the order system 1 of the present embodiment, management is performed by the remote server 2 on the wide area network 9, and information regarding customers and orders at each store M is collectively managed. With this configuration, it is possible to cross-sectionally understand the actual usage of customers at a plurality of stores, and therefore it is possible to collect data for measuring customer preferences and trends with higher accuracy. Further, since a necessary server device is shared as a remote server 2 among a plurality of stores M, the introduction cost per store can be suppressed.

  Further, by using the mobile terminal possessed by the customer as the customer mobile terminal 7, it is possible to carry out advertising and sales promotion activities at various timings when the customer mobile terminal 7 communicates with the ordering system 1, and process the customer's order. The above-mentioned functions such as advertisement and sales promotion can be extended to the functions of OES5. At this time, the store server 3 is connected to the in-store LAN 10, and the store server 3 can absorb the difference in data format and the like between the order system 1 and the OES 5. It is not necessary to renovate the system, and the introduction cost can be further reduced.

  In this embodiment, the store portable terminal 4 is used as a handy terminal in a conventional OES. Most of the handy terminals in the conventional OES are dedicated products, and as a result, the introduction cost has increased. Since the store mobile terminal 4 in the present embodiment uses a mobile terminal such as a smartphone or a tablet computer, the cost of introducing OES when a store is newly opened can be suppressed.

Next, functions provided by the ordering system 1 of the present embodiment will be described.
In this embodiment, the ordering system 1 is constructed as a so-called client-server model information system. The store portable terminal 4, the customer portable terminal 7, and the store terminal 8 are mainly responsible for providing an interface for using the ordering system 1 to clients and store staff as clients, and the terminals 4, 7, 8 The remote server 2 and the store server 3 have a role as a server that performs predetermined processing in response to a request from the remote server 2. The store mobile terminal 4, customer mobile terminal 7, and store terminal 8 execute processing while communicating with the remote server 2 and the store server 3 at a predetermined timing.

  In the present embodiment, the store mobile terminal 4, the customer mobile terminal 7, and the store terminal 8 do not cache data as much as possible, and acquire necessary data from the remote server 2 or the store server 3 as much as possible. Although processing is performed, in order to reduce the frequency of communication and the amount of communication data, data acquired in the secondary recording devices of the terminals 4, 7, and 8 may be stored as a cache as appropriate. In this case, in the processing flow to be described later, the data for which the cache exists is acquired from the secondary recording apparatus without making an inquiry to the servers 2 and 3.

  In addition, each process of the store mobile terminal 4, the customer mobile terminal 7, and the store terminal 8 in the present embodiment executes a dedicated program group recorded in the secondary recording device of the terminal 4, 7, 8. However, it is not essential to use a dedicated client program group for the processing. For example, the order system 1 may be configured as a so-called WEB application using a general-purpose application program such as a WEB browser.

  FIG. 2 is a use case diagram showing functions provided by the ordering system 1 in the present embodiment. As shown in FIG. 2, the customer C uses the order system 1 to select a store to be used (U101), order a product (U102), and settle the ordered product (U103). Can do.

  The customer C selects a store that can be used by the order system 1 via the customer portable terminal 7 (U101). The store information in the present embodiment is categorized by the food court to which the store belongs. Therefore, when the customer C selects a store, the user first selects the food court that is the category to be used, and then belongs to the selected food court. Select a store. When the customer portable terminal 7 has a GPS function, the current position of the customer C is acquired using this, and the food court is displayed in order from the current position. When selecting the category or selecting a store in the category, it is also possible to search for a store using an arbitrary keyword.

  Further, when the customer portable terminal 7 is connected to the wireless access point 63 described above, the store where the wireless access point 63 is installed is specified from the information for specifying the wireless access point 63, and the customer C operates according to the operation of the customer C. The above-mentioned store can be automatically selected (U104).

When the selection of the store is completed, the customer C can browse the product information of the selected store and order a desired product (U102).
In this embodiment, in order to associate the customer C who entered the store with the customer information for selecting the store, a predetermined optical code is arranged on a table serving as a table, that is, a unit for providing a product, When the customer C reads the optical code with the photographing device of the customer portable terminal 7, the customer portable terminal 7 transmits the read optical code to the remote server 2 in a predetermined format, and the remote server 2 receives this, The customer C and the table are linked (U105). The associated information is used to specify the customer C in the table from the table when displaying the table status described later. For example, a bar code or a QR code (registered trademark) may be used as the optical code. Further, near field communication such as NFC (Near Field Communication) may be used instead of the optical code.

  The customer C can confirm the order history in the store (U106). From the order history, the status of each ordered product can be confirmed, and the product can be ordered again.

  When the customer C orders the product, the order system 1 transmits order information regarding the order to the OES 5 (U302). When sending an order to the OES, the data is converted into a format in which the order information in the order system 1 can be sent to the OESA 04 (U303). Further, when the customer C finishes using the store, the price of the ordered product can be settled (U103).

  When the customer C operates the customer portable terminal 7 to receive the above function, communication occurs between the customer portable terminal 7 and the remote server 2 in the ordering system 1. The remote server 2 receives a request from the customer portable terminal 7 and records predetermined information in a necessary database (U301). For example, when a store is selected, information indicating the store entry history is recorded in the customer database 23, and when ordering a product, order information is recorded in the order database 24. If one customer C uses a plurality of stores, the above database can be used as a cross-sectional usage history of the plurality of stores of one customer C, and can be used as data for measuring the preferences of the customer C. can do. In particular, the customer's store entry history can be used as data indicating a flow line in the food court for arrangement of stores in the food court.

  In the present embodiment, the customer C and the table can be linked by reading the optical code arranged on the table. As a result, the employee E of the store can refer to the past usage history of the customer C guided to the table, items to be shared among the employees E, etc., so the preference of the customer C is judged from the usage history etc. Thus, it is possible to provide a service with higher added value, such as recommending a specific product.

  Here, in order to associate the customer C with the table, it is necessary to operate the customer portable terminal 7 in order to read the optical code arranged on the table with the photographing apparatus. Therefore, when the association with the table is completed, it is possible to cause the customer C to browse the content with high probability by displaying the contents such as the store advertisement and the sales promotion on the customer portable terminal 7.

  On the other hand, the store employee E can use the functions of receiving an order with the order system 1 (U201), confirming the order received at the store (U202), and locking the order (U203).

  The employee E who has received an order from the customer C who entered the store operates the store mobile terminal 4 to select the product ordered by the customer C from the product menu (U204), and receives an order for the selected product (U204). U201). When selecting a product, information necessary for receiving an order, such as the inventory of the product, can be obtained (U205).

  Further, the store employee E can confirm the order of the product by using the store mobile terminal 4 or the store terminal 8 (U202). Thereby, if the shop terminal 8 is installed in a kitchen etc., the shop terminal 8 can be used as a kitchen monitor. Further, when using the function in the store mobile terminal 4, it is possible to provide a service such as re-ordering of the ordered product corresponding to an inquiry from the customer C for a product not provided after the order. it can.

  Furthermore, the store employee E can operate the store terminal 8 to lock the order (U203). This is for setting the order system 1 not to accept an order for the entire store or a specific product, and the order is locked when the store's business hours end, or it is out of stock, out of material, etc. For products that can no longer be provided, orders can be canceled until the products can be provided. In addition, for a product for which the number of provisions is fixed, such as a limited product, when the number of orders in a predetermined period exceeds a predetermined value, the order can be automatically locked so that subsequent orders cannot be accepted.

  When receiving an order for a product, the order system 1 converts the order information related to the order into data that can be transmitted to the OES 5 (U303), and transmits the data to the OES5 (U302). At this time, the order information is also recorded in the remote server 2 (U301).

The above is the main function provided by the order system 1 of the present embodiment.
In the present embodiment, the customer C is configured to be able to order and settle a product using the customer portable terminal 7 possessed by the customer C. In the conventional OES, in order for a customer to place an order, it is necessary to call an employee of the store and have the employee receive an order. However, for example, in a situation where stores are congested, it may be difficult to stop employees themselves, which has been a cause of hindering smooth ordering. In the present embodiment, with the above-described configuration, the customer C can operate the customer portable terminal 7 to order the product, so that the product can be ordered smoothly even when the store is crowded. For the store, the customer C orders with the customer portable terminal 7, so that it is not necessary to have many employees E resident in order to cope with the congestion, so that the labor cost can be reduced.

Next, the main processing flow for each of the above-described functions will be described.
FIG. 3 is a diagram showing a flow of processing when the customer C operates the customer portable terminal 7 to select a store. As shown in FIG. 3, when the customer C selects the store selection menu on the menu screen displayed on the customer portable terminal 7 (step S101), the customer portable terminal 7 acquires the current position using the GPS function (step S102). The remote server 2 is inquired for a list of food courts located within a predetermined distance based on the acquired position information (step S103). When the remote server 2 receives the inquiry, the remote server 2 searches the store database 21 for food court information that matches the conditions (step S104), and returns the search result to the customer portable terminal 7 as an inquiry result (step S105). When the customer portable terminal 7 receives the inquiry result, the customer portable terminal 7 rearranges and displays a list of food court information included in the result from the geographical position of the customer portable terminal 7 (step S106).

  FIG. 4A shows the configuration of a screen that displays a list of food court information in step S106 described above. As shown in FIG. 4A, the display screen D displays a food court display D101 including a food court name D102 and a distance D103 from the current position of the customer portable terminal 7 in a list form.

  When the customer C selects one food court to be used from the displayed food court, that is, the food court display D101 (step S107), the customer portable terminal 7 displays a list of store information belonging to the selected food court as a remote server. 2 is inquired (step S108). When the remote server 2 receives the inquiry, the remote server 2 searches the store database 21 for store information that matches the conditions (step S109), and returns the search result to the customer portable terminal 7 as an inquiry result (step S110). When the customer portable terminal 7 receives the inquiry result, the customer portable terminal 7 displays a list of store information included in the result in a predetermined order (step S111).

  FIG. 4B shows a configuration when the list of store information is displayed in step S111. As shown in FIG. 4B, the display screen D displays a store display D104 including a store name D105, a store location D106, and an icon D107 indicating the congestion of the store in a list. Yes.

  Next, when the customer C selects one store that the customer C wants to use from the stores displayed as a list, that is, the store display D104 (step S112), the customer portable terminal 7 inquires the remote server 2 for detailed information on the selected store (step S112). S113). When the remote server 2 receives the inquiry, it acquires detailed information of the store from the store database 21 (step S114), and returns the inquiry result to the customer portable terminal 7 (step S115). When the customer portable terminal 7 receives the inquiry result, the customer portable terminal 7 displays the result (step S116).

  FIG. 4C shows a configuration when the list of stores is displayed in step S116 described above. As shown in FIG. 4C, store content D108 including images of store names, in-stores, recommended products, and the like is displayed at the top of the display screen D, and products provided by the store are viewed and ordered at the bottom. And a common menu D110 including menus D110a to D110d for performing various settings and screen transitions.

  In the present embodiment, store information is categorized and stored in the store database 21 by a food court. Therefore, when selecting a store, steps S103 to S106 for selecting a food court indicating a store category are performed. . However, it is not indispensable to categorize the store information. The list of stores may be acquired directly from the geographical position of the customer mobile terminal 7 or the categorization hierarchy may be increased. Stores and stores that are not categorized may be mixed. When the number of categorization layers is increased, the subsequent processing can be executed by repeating the above steps S103 to S106 for the number of layers.

  In the present embodiment, when the customer portable terminal 7 is connected to the wireless access point 63, a function of specifying a store including the wireless access point 63 is provided. FIG. 5 is a diagram showing a flow of processing for specifying a store by the above function. When the customer portable terminal 7 enters the connectable range of the wireless access point 63, a connection request is transmitted from the customer portable terminal 7 to the wireless access point 63 (step S117), and the wireless access point 63 performs an authentication process (step S118). If the authentication is successful, the connection is completed (step S119).

  Using the completion of the connection as a trigger, the customer portable terminal 7 acquires predetermined information for specifying the connected wireless access point 63 (step S120), and transmits the information to the remote server 2 to inquire store information (step S120). S121). The remote server 2 searches the store database 21 for store information in which information for specifying the wireless access point 63 is set (step S122), and confirms that the customer C has entered or stopped in the store obtained as a search result. The information shown is recorded in the customer database 23 (step S123), and information specifying the store information is returned to the customer portable terminal 7 as an inquiry result (step S124). When the customer portable terminal 7 receives the inquiry result, it executes steps S113 to S116 in FIG. 3 to acquire and display the store detailed information from the remote server 2. In this embodiment, in order to be able to specify the store from the position information using the above steps S113 to S116 as they are, the inquiry processing to the remote server 2 is performed in steps S121 to S124. This may be integrated with step S113 for the purpose of reducing the frequency.

  FIG. 6 is a diagram showing a flow of processing in which customer C operates customer mobile terminal 7 to place an order for a product. When the customer C selects a product menu on the screen displayed on the customer portable terminal 7 shown in step S116 and FIG. 4C shown in FIG. 3 (step S201), the customer portable terminal 7 selects the category of the product. An inquiry is made to the remote server 2 (step S202). When the remote server 2 receives the inquiry, the remote server 2 searches the merchandise database 22 for a merchandise category in the store (step S203). The search result is returned as an inquiry result from the remote server 2 to the customer portable terminal 7 (step S204), and the customer portable terminal 7 displays this in a predetermined order (step S205).

  In the present embodiment, since the product information is divided into predetermined categories and stored in the product database 22, it is necessary to perform the above steps S202 to S205 before acquiring the product list, but the product is not categorized. In this case, this step is not necessary. When two or more categories are provided, steps S202 to S205 can be repeated several times to execute the steps after S207.

  FIG. 7A shows a configuration for displaying a list of product categories in step S205 described above. As shown in FIG. 7A, a label D201 indicating a store name is displayed at the top of the display screen D, a search display D202 including a search field D203 and a search execution button D204 at the bottom, and a store logo D205. In addition, a store display D208 including a store name D206 and an icon D207 indicating the congestion status is displayed, and a category display D209 including a category name D210 is displayed in a list form below the store display D208.

  When the customer C selects one category containing the products he / she wants to order from the displayed category, that is, the category D209 (step S206), the customer portable terminal 7 sends a list of stores belonging to the selected category to the remote server 2. An inquiry is made (step S207). When the remote server 2 receives the inquiry, the remote server 2 searches the product database 22 for product information that meets the conditions (step S208), and returns the search result to the customer mobile terminal 7 as an inquiry result (step S209). When the customer portable terminal 7 receives the inquiry result, the customer portable terminal 7 displays a list of product information included in the result in a predetermined order (step S210).

  FIG. 7B shows a configuration for displaying a list of product information in step S210 described above. As shown in FIG. 7B, a label D201 indicating a store name is displayed on the top of the display screen D, a category display D213 including a category name D212 selected below the display D, a product name D215, and a detailed display. A product display D214 including a button D216, an icon D217 for increasing the order quantity, and an order quantity D218 is displayed in a list form. When the icon D217 is selected on each product display D214 on the screen, the number of the order quantity D218 displayed next to the icon D217 increases. By repeating the operation and the category selection described above, the customer C can select the product to be ordered and the quantity of the order.

  When the customer C selects the cart menu D211 with any product selected, the display of the customer portable terminal 7 changes to the screen shown in FIG. FIG. 7C is a block diagram of a screen for displaying a list of products selected by the customer and ordering the products. As shown in FIG. 7C, the store name is displayed at the top of the display screen D. A product display D220 including a selected product name D221, a detail display button D216, an order quantity D218, an order quantity increase button D217, and an order quantity reduction button D222 is displayed in a list form. Has been. In the lower part, an order button D223 and an order cancel button D224 are displayed.

  After confirming and correcting the product and quantity selected by the customer on the screen of FIG. 7C, when the button D223 is selected (S211), the customer mobile terminal 7 transmits the order information regarding the order to the remote server 2 ( Step S212). When the remote server 2 receives the order, the remote server 2 performs a predetermined data inspection (step S213) and records the information in the order database 24 (step S214). The order information recorded in the order database 25 can be used as the usage history of the customer C.

  Here, the store server 3 inquires the remote server 2 about the right or wrong of the order at the store for every predetermined period (step S215). When the remote server 2 receives the inquiry, the remote server 2 searches the order database 24 for the order information of the store (step S216), and returns the search result to the store server 3 as the inquiry result (step S217). The store server 3 that has received the inquiry result converts the order information as the inquiry result into a format that can be transmitted to the OES 5 while referring to the conversion database (step S218), and transmits the data in the converted format to the OES 5. (Step S219). When the OES 5 receives the data in the converted format, it processes this as an order for the OES 5 (step S220).

When the customer C confirms the order history and status, it is processed in the same flow as above. That is, according to the operation of the customer C, the customer mobile terminal 7 inquires the remote server 2 about the order information, the remote server 2 returns the result of searching the order database to the customer mobile terminal 7, and the customer mobile terminal 7 displays the result. To do.
The above is the flow of processing in the main functions provided to the customer C.

Next, the flow of processing will be described for main functions provided to store staff.
FIG. 8 is a configuration diagram of a screen displayed on the store mobile terminal 4, and FIG. 8A is a configuration diagram of a screen showing the table status of the store displayed on the store mobile terminal 4. As shown in FIG. 8A, on the store portable terminal 4, personal information D301 of the store staff E is displayed above the screen D, and a plurality of icons D303 for displaying the table number and the staying time are displayed below it. The table status display D302 is displayed. Also, below the table status display D302, a button group D304 for performing a predetermined operation such as whether or not the product is in stock and a numeric keypad D305 for inputting a table number are displayed. When the icon D303 of any table is selected from the table status display D302 or a table number is input by the ten key D305, the store form terminal 4 displays a screen having the configuration shown in FIG.

  FIG. 8B is a configuration diagram of a screen that displays customers and usage statuses in one table. As shown in FIG. 8B, personal information D306 of the customer and a table number are displayed on the screen D. The icon D307, the preference D308 of the customer acquired from the past use history, the information D309 about the customer input by the store staff E, the button D310 for browsing the ordered product, and the button D311 for newly ordering are displayed. .

  FIG. 9 is a diagram showing a flow of processing for selecting the button D311 and newly receiving an order. As shown in FIG. 9, when the store staff E selects the button D311 (step S301), the store portable terminal 4 inquires the remote server 3 about the category information of the product from the product information of the store M (step S302). Upon receiving the inquiry, the remote server 2 searches the product database 22 for category information related to the product category of the store M (step S303), and returns the search result as an inquiry result (step S304). The store portable terminal 4 that has received the inquiry result displays a list of category information. (Step S305).

  When the store staff E selects the category to which the ordered product belongs from the displayed category information (step S306), the store portable terminal 4 inquires the remote server 2 about the product belonging to the category (step S307). When the remote server 2 receives the inquiry, the remote server 2 searches the product database 22 for product information belonging to the category (step S308), and returns the search result as an inquiry result (step S309). The store portable terminal 4 that has received the inquiry result displays a list of product information that is the inquiry result (step S310).

  FIGS. 10A and 10B are configuration diagrams of screens displayed in the processes of S305 and S310, respectively. As shown in FIGS. 10 (a) and 10 (b), the screen D is divided into upper and lower parts, and a category list D312 is displayed on the upper side and a product list D313 is displayed on the lower side. A button D314 for receiving an order is displayed at the bottom.

  10 (a) and 10 (b), when the button D314 is selected after the selection of the category and the product is repeated as many times as necessary, the screen transitions to the configuration shown in FIG. 10 (c). FIG. 10C is a diagram showing a screen configuration displayed on the store portable terminal 4 when confirming the order. As shown in FIG. 10C, the screen D has a product name D316, a quantity D317, An order product display D315 including a quantity increase button D318 and a quantity decrease button D319 is displayed in a list form, and a button D320 for confirming an order is displayed near the lower end of the screen.

  When the store staff E selects the button D320 (step S311), the store portable terminal 4 transmits information related to the order to the store server 3 (step S312). When the store server 3 receives the order information, it performs a predetermined data inspection (step S313). If the data inspection is successful, the store server 3 transmits the order above to the remote server 2 (step S314), and the remote server 2 records this in the order database 24 (step S315). Further, the store server 3 converts the order information into a format that can be transmitted to the OES 5 while referring to the conversion database (step S316), and transmits the data in the converted format to the OES 5 (step S317). When receiving the data in the converted format, the OES 5 processes this as an order for the OES 5 (step S318).

  As described above, the store employee E can use the store mobile terminal 4 as a handy terminal in the conventional OES to perform an order receiving operation using the store mobile terminal 4. Conventional handheld terminals in OES are mostly dedicated products, which caused the introduction cost to rise. However, in this embodiment, a general-purpose smartphone, tablet computer, etc. can be used as the store portable terminal 4, so the introduction cost Can be kept low.

  In this embodiment, when a store is specified by the wireless access point 63, information indicating that the customer C has entered or stopped at the specified store is recorded in the customer database 23 of the remote server 2. When the order is placed, the order information is recorded in the order database 24 of the store server 2. By using these records as usage histories that span a plurality of stores of customer C, customer preferences and the like can be measured with high accuracy. In the present embodiment, the customer C can be associated with the table by reading the optical code provided on the table of the store with the customer portable terminal 7, but this information is stored in the customer database 23 when performing the association process. By recording, the record can be used as the store entry history of the customer C.

The above is the description of the present embodiment, but the configuration of the present invention is not limited to the above embodiment.
For example, in the product database 22 provided in the remote server 2, the store server 3 of the store M caches the product information of one store M, and the customer mobile terminal 7, the store mobile terminal 4, and the store terminal 8 are not the remote server 2. You may make it suppress communication costs, such as a communication frequency and a data transfer amount, by acquiring merchandise information with respect to the shop server 3. FIG.
Further, the store mobile terminal 4 may also cache the product information of the store M to reduce the communication cost.
Other specific configurations are not limited to the above-described embodiment, and various modifications can be made without departing from the spirit of the present invention.

1 order system 2 remote server 3 store server 4 store mobile terminal 5 OES
6 Network equipment 63 Wireless access point 7 Customer mobile terminal 8 Store terminal 9 Wide area network 10 In-store LAN

Claims (10)

An order system for providing a service for receiving an order for a product to a plurality of stores having a POS terminal and / or an OES,
The order system includes:
Customer mobile devices,
Each said POS terminal or OES Ru comprises a communicable store server of the two or more stores, and the access point device for wireless network communication, and the access point apparatus capable of wirelessly communicating store mobile terminal,
A remote server communicable with the customer mobile terminal and store server;
With
The remote server is
Store information providing means for transmitting store information about the store to the customer mobile terminal;
Product information providing means for transmitting product information related to products provided by the store to the customer mobile terminal;
Order accepting means for recording order information received from the customer mobile terminal or store server ;
Order providing means for transmitting the recorded order information to the store server;
With
The customer mobile terminal is
Store selection means for acquiring a list of store information from the remote server and selecting one store to be used from the acquired list of store information;
Order means for transmitting an order for the product as order information to the remote server;
When the customer portable terminal is connected to the wireless network communication by the access point device, store specifying means for specifying the store from the connected access point device;
With
The store mobile terminal is
Order receiving means for transmitting an order for the product to the store server as order information;
Order confirmation means for acquiring the order information from the remote server and displaying the acquired order information;
With
The store server
Order obtaining means for obtaining the order information from the remote server;
Order conversion means for converting the acquired order information and the order information received from the store mobile terminal into a predetermined format that can be transmitted to the POS terminal or OES of the store;
Order transmitting means for transmitting the converted order information to a POS terminal or OES;
Order information synchronization means for transmitting the order information received from the store mobile terminal to the remote server;
An order system characterized by comprising:   The order system according to claim 1, wherein the customer portable terminal is a smartphone or a tablet computer. The order system according to claim 1 or 2, wherein the store portable terminal is a smartphone or a tablet computer. The order system according to any one of claims 1 to 3 , wherein the store server further includes an order lock means for rejecting an order for at least some of the products in the store. A server device used as a remote server in the ordering system according to any one of claims 1 to 4 ,
Store information providing means for transmitting store information about the store to the customer mobile terminal;
Product information providing means for transmitting product information related to products provided by the store to the customer mobile terminal;
Order receiving means for recording order information received from the customer mobile terminal or the store server ;
Order providing means for transmitting the recorded order information to the store server;
A server device comprising: A server device used as a shop server in the ordering system according to any one of claims 1 to 4, the order acquisition means for acquiring the order information from the remote server, the order information the acquired said store having Order converting means for converting to a predetermined format that can be transmitted to the POS terminal or OES, order transmitting means for transmitting the converted order information to the POS terminal or OES, and the order information received from the store portable terminal to the remote A server device comprising: order information synchronization means for transmitting to a server. The program for functioning a computer as a server apparatus of Claim 5 . The program for functioning a computer as a server apparatus of Claim 6 . The program for functioning a computer as a customer portable terminal in any one of Claims 1-4 . The program for functioning a computer as a store portable terminal in any one of Claims 1-4 .