JP6136822B2 - Unified communication support method, unified communication support device, unified communication system, information terminal, and program - Google Patents

Description

  The present invention relates to a technology for supporting unified communication by cooperation between a telephone terminal and an information terminal.

  In recent years, unified communication that integrates various communication services such as telephone, FAX, electronic mail, chat (instant messaging), and the like by linking a telephone terminal and an information terminal has been put into practical use.

  For example, in the multimedia data transfer system described in Patent Document 1, a main device (PBX) that accommodates an extension telephone is provided with an interface with a network to which a personal computer is connected, and an extension telephone is provided for each extension telephone. A database is provided for managing the telephone number, the IP address of the personal computer linked to the extension telephone, and the activation and use status of the multimedia application installed in the personal computer. When a call is started between the extension telephones, the main unit checks the activation and use status of each multimedia application installed in the personal computer linked to each extension telephone, and both are active and unused. Then, transfer of multimedia data between these multimedia applications is started. Thereby, unified communication by cooperation of an extension telephone and a personal computer is realized.

JP 2005-12380 A

  However, the multimedia data transfer system described in Patent Document 1 does not assume a case where a plurality of users share an extension telephone or a personal computer. That is, in the multimedia data transfer system described in Patent Document 1, the extension telephone and the personal computer are statically associated one to one. For this reason, for example, when a plurality of users share a plurality of extension telephones and each of these users owns a personal computer, the extension telephone being used by any user and the personal Cannot be linked to a computer.

  The present invention has been made in view of the above circumstances, and its purpose is to combine a telephone terminal and an information terminal used by each user when a plurality of users share a plurality of telephone terminals or a plurality of information terminals. It is to provide a technique for supporting the telephone terminal and the information terminal used by the user so that they can be linked even when the user ID is not determined in advance.

  In order to solve the above-described problem, in the present invention, by registering the telephone number of the telephone terminal used by each user and the address information of the information terminal in the presence server as the presence information of each user, each user can It is now possible to identify information terminals that are linked to the other party's telephone terminal using the information terminal in use.

  That is, the basic information management server performs login processing based on the login request, and registers the address information of the information terminal of the login request transmission source as the address information of the information terminal used by the user in the basic information of the logged-in user. At the same time, basic information of the logged-in user is transmitted to this information terminal. If the telephone number of the telephone terminal used by the logged-in user is acquired, the telephone number is registered in the basic information of the user, and the basic information of the user is registered in the information terminal used by the user. Send update information. Further, the log-off process is performed based on the log-off request, and the address information of the information terminal is deleted from the basic information of the logged-off user. If the telephone number of the telephone terminal is registered, the telephone number is also deleted. The basic information of the logged-off user is transmitted to the information terminal of the log-off request transmission source.

  Further, when the information terminal receives a login operation from the user, the information terminal transmits a login request to the basic information management server, receives the basic information from the basic information management server, and sends the presence information of the user including the basic information to the presence server. Register with. Further, when the update information of the basic information is received from the basic information management server, the presence information of the user including the basic information updated by the update information is registered in the presence server. When a logoff operation is received from the user, a logoff request is transmitted to the basic information management server, the basic information is received from the basic information management server, and the presence information of the user including the basic information is registered in the presence server.

For example, the unified communication support method of the present invention is a unified communication support method for supporting unified communication by cooperation between a telephone terminal and an information terminal,
A basic information management server that manages basic information of each of a plurality of users
Upon receiving a login request from the information terminal, a login process is performed, the address information of the information terminal is registered in the basic information of the logged-in user, and the basic information of the user is transmitted to the information terminal
When the telephone number of the telephone terminal used by the logged-in user is acquired, the telephone number of the telephone terminal is registered in the basic information of the user, and the information terminal specified by the address information registered in the basic information Update information of the basic information to
When a logoff request is received from the information terminal, logoff processing is performed, address information of the information terminal is deleted from the basic information of the logged off user, and the telephone number of the telephone terminal is registered in the basic information of the user. If so, delete the phone number, send the user basic information to the information terminal,
When a call request with designation of the caller user and the callee user is received from the information terminal, the telephone number included in the basic information of the caller user is set as the caller number, and the callee user basic information is included in the callee user basic information. The telephone terminal that transmits an outgoing / incoming call control instruction with the included telephone number as a called party number to the main apparatus, and is identified to the main apparatus by the source number included in the outgoing / incoming call control instruction Is transferred to the outgoing call state, and a call signal is sent to the telephone terminal specified by the destination number included in the outgoing / incoming call control instruction, and is included in the basic information of the outgoing call user A presence information acquisition instruction including user identification information is transmitted to the information terminal specified by the address information included in the basic information of the destination user;
The information terminal
Upon receiving a login operation from a user, the login request is transmitted to the basic information management server, the basic information of the user is received from the basic information management server, and the presence information of the user including the basic information is Register to the presence information management server that manages the presence information of each of multiple users,
Upon receiving the basic information update information from the basic information management server, the presence information of the logged-in user including the basic information updated by the update information is registered in the presence information management server. ,
Upon receiving a presence information acquisition instruction from the basic information management server, a presence information acquisition request of a user other than the user of the own information terminal specified in the presence information acquisition instruction is transmitted to the presence information management server, Receiving presence information of the other user from the presence information management server;
Upon receiving a logoff operation from a user, the logoff request is transmitted to the basic information management server, the basic information of the user is received from the basic information management server, and the presence information of the user including the basic information is transmitted to the presence information Register with the information management server.

Further, the unified communication support device of the present invention is a unified communication support device that supports unified communication by cooperation between a telephone terminal and an information terminal,
A presence information management server function unit for managing presence information of each of a plurality of users;
A basic information management server function unit for managing basic information of each of the plurality of users;
A main device function unit that accommodates a plurality of the telephone terminals and has a function of a telephone main device that controls outgoing and incoming calls of each of the telephone terminals ;
The presence information management server function unit includes:
Presence information storage means for storing presence information of each of the plurality of users;
Presence information update means for updating the presence information of the user stored in the presence information storage means based on the presence information of the user received from the information terminal;
Presence information transmitting means for transmitting the presence information of the user stored in the presence information storage means to the information terminal in accordance with the user presence information acquisition request received from the information terminal;
The basic information management server function unit includes:
Basic information storage means for storing basic information of each of the plurality of users;
Login off processing means for executing login processing and logoff processing for each of the plurality of users;
Telephone number acquisition means for acquiring the telephone number of the telephone terminal used by the logged-in user;
When a call request with designation of a caller user and a callee user is received from the information terminal, a telephone number included in the basic information of the caller user stored in the basic information storage means is sent Sending / receiving calls to and from the main unit function unit, which is an original number and sending / receiving control instructions with the telephone number included in the basic information of the destination user stored in the basic information storage means as the destination number Control instruction means;
User identification information included in the basic information of the caller user stored in the basic information storage means when receiving a call request with designation of the caller user and the callee user from the information terminal Presence information acquisition instruction means for transmitting the presence information acquisition instruction to the information terminal specified by the address information included in the basic information of the destination user stored in the basic information storage means. And
The login off processing means includes:
When a login request is received from the information terminal, the login process is performed, and the address information of the information terminal is registered in the basic information of the user who has logged in by the login process stored in the basic information storage unit At the same time, the basic information of the user is transmitted to the information terminal,
When the logoff request is received from the information terminal, the information terminal performs the logoff process based on the logoff request and is stored in the basic information storage means, and the basic information of the user who has logged off by the logoff process If the telephone number of the telephone terminal is registered in the basic information of the user, the telephone number is deleted and the basic information of the user is transmitted to the information terminal.
The basic information management server function unit includes:
When the telephone number acquisition unit acquires the telephone number of the telephone terminal used by the logged-in user, the basic information of the user stored in the basic information storage unit includes the telephone number of the telephone terminal. And sending update information of the basic information to the information terminal specified by the address information registered in the basic information ,
The main device function unit
When the outgoing / incoming control instruction is received from the basic information management server function unit, the telephone terminal specified by the source number included in the outgoing / incoming control instruction is shifted to the outgoing call state, and A call signal is transmitted to the telephone terminal specified by the destination number included in the incoming call control instruction .

The information terminal of the present invention is an information terminal used for unified communication in cooperation with a telephone terminal,
Basic information management server communication means for communicating with a basic information management server for managing basic information of each of a plurality of users;
Presence information management server communication means for communicating with a presence information management server for managing presence information of each of the plurality of users;
When a login operation is received from a user, a login request is transmitted to the basic information management server via the basic information management server communication unit, and when a logoff operation is received from the user, the basic information management server communication unit Login off request means for transmitting a logoff request to the basic information management server via
When receiving basic user information or basic information update information from the basic information management server via the basic information management server communication means, the presence information management server via the presence information management server communication means Presence information transmitting means for transmitting presence information of the user including basic information or basic information updated by the update information;
Presence information display means for displaying presence information received from the presence information management server via the presence information management server communication means;
In accordance with the presence information acquisition operation received from the user or the presence information acquisition instruction received from the basic information management server, the presence information acquisition operation or presence information acquisition instruction is sent to the presence information management server via the presence information management server communication means. Presence information requesting means for transmitting a presence information acquisition request of a user other than the user of the self-information terminal specified in.

  According to the present invention, the telephone number of the telephone terminal being used by the user and the address information of the information terminal are registered in the presence server as the user's presence information, so that the user can use the information terminal being used by the telephone partner. Information terminals that cooperate with other telephone terminals can be identified. For this reason, when a telephone terminal or information terminal is shared by a plurality of users, even if the telephone terminal and information terminal used by each user are not determined in advance, the telephone terminal used by the user and the information terminal are linked. It will be possible to support as much as possible.

FIG. 1 is a schematic configuration diagram of a unified communication system according to an embodiment of the present invention. FIG. 2 is a sequence diagram for explaining login processing in the unified communication system according to the embodiment of the present invention. FIG. 3 is a sequence diagram for explaining logoff processing in the unified communication system according to the embodiment of the present invention. FIG. 4 is a sequence diagram for explaining a first example of outgoing / incoming processing in the unified communication system according to the embodiment of the present invention. FIG. 5 is a sequence diagram for explaining a second example of outgoing / incoming processing in the unified communication system according to the embodiment of the present invention. FIG. 6 is a sequence diagram for explaining desktop sharing processing and server sharing processing in the unified communication system according to the embodiment of the present invention. FIG. 7 is a schematic functional configuration diagram of the unified communication support apparatus 1. FIG. 8 is a diagram schematically illustrating an example of registered contents in the basic information storage unit 303. FIG. 9 is a diagram schematically showing an example of registered contents in the presence information storage unit 402. FIG. 10 is a flowchart for explaining the operation of the basic information management server function unit 3. FIG. 11 is a flowchart for explaining the pairing process (S331) of FIG. FIG. 12 is a flowchart for explaining the outgoing / incoming call support processing (S341) of FIG. FIG. 13 is a flowchart for explaining the incoming call support process (S351) of FIG. FIG. 14 is a flowchart for explaining the operation of the main apparatus function unit 2. FIG. 15 is a flowchart for explaining the operation of the presence information management server function unit 4. FIG. 16 is a schematic functional configuration diagram of the information terminal 6. FIG. 17 is a flowchart for explaining the operation of the information terminal 6. 18A is a flowchart for explaining the login request process (S501) of FIG. 17, and FIG. 18B is a flowchart for explaining the logoff request process (S611) of FIG. is there. FIG. 19 is a flowchart for explaining the pairing request processing (S511) of FIG.

  An embodiment of the present invention will be described below.

  FIG. 1 is a schematic configuration diagram of a unified communication system according to the present embodiment.

  As shown in the figure, the unified communication system according to the present embodiment includes a unified communication support apparatus 1, a plurality of telephone terminals 5-1 to 5-n (hereinafter also simply referred to as telephone terminals 5), a plurality of Information terminals 6-1 to 6-m (hereinafter also simply referred to as information terminals 6).

  The unified communication support device 1 supports unified communication by cooperation between the telephone terminal 5 and the information terminal 6. As shown in the figure, a unified communication support apparatus 1 accommodates a telephone terminal 5 and controls main apparatus function unit 2 that controls outgoing / incoming calls of the telephone terminal 5 and basic information of each of a plurality of users who use the unified communication system. A basic information management server function unit 3 that manages the presence information, and a presence information management server function unit 4 that manages the presence information of each of a plurality of users using the unified communication system. The main device function unit 2 is connected to the public network 8. The basic information management server function unit 3 and the presence information management server function unit 4 are connected to the information terminal 6 via the LAN 7.

  FIG. 2 is a sequence diagram for explaining login processing in the unified communication system according to the present embodiment. Here, the case where the user A uses the telephone terminal 5-1 and the information terminal 6-1 is shown. Note that transmission / reception of messages between the information terminal 6-1 and the presence information management server function unit 4 is performed in accordance with the SIP sequence, and some SIP messages such as the 200OK message are omitted for the sake of simplicity.

  First, when the information terminal 6-1 receives a login operation from the user A (S100), the information terminal 6-1 sends a login request including the account name and password (login information) of the user A input by the login operation to the basic information management server function. It transmits to the part 3 (S101).

  In response to this, the basic information management server function unit 3 performs login processing for the user A using the login information (account name and password) included in the received login request (S102). Then, the IP address of the information terminal 6-1 that is the login request transmission source is added to the basic information including the user ID and user name of the user A managed by the user A, and the basic information of the user A is updated. (S103). Then, the basic information management server function unit 3 transmits the updated basic information of the user A to the information terminal 6-1 (S104).

  When receiving the basic information of the user A from the basic information management server function unit 3, the information terminal 6-1 generates the presence information of the user A from the basic information and the presence state “present” of the user A (S105). Next, the information terminal 6-1 transmits a PUBLISH message including the presence information of the user A to the presence information management server function unit 4 (S106). In response to this, the presence information management server function unit 4 updates the presence information of the user A managed by the presence information to the presence information of the user A received from the information terminal 6-1 (S107). As a result, in the presence information of the user A managed by the presence information management server function unit 4, the presence status of the user A is updated to “present” and the information terminal 6-1 being used by the user A is updated. An IP address is added.

  Next, when the information terminal 6-1 receives a pairing operation from the user A (S108), the pairing request including the user ID included in the basic information of the user A received from the basic information management server function unit 3 Is transmitted to the basic information management server function unit 3 (S109). In response to this, the basic information management server function unit 3 specifies the basic information of the user A based on the user ID included in the pairing request and starts a timer (S110). It waits until a cooperation candidate notification for notifying the telephone number of the telephone terminal 5 of the cooperation candidate is sent from the main device function unit 2 until a time-out occurs due to the measurement time elapses.

  Next, when the telephone terminal 5-1 receives a button operation (cooperation request button operation) for requesting the telephone terminal 5-1 to cooperate with the information terminal 6-1 from the user A (S111), the cooperation request button A PB signal corresponding to the operation is transmitted to the main apparatus function unit 2 (S112). The main device function unit 2 confirms that the PB signal received from the telephone terminal 5-1 is due to the cooperation request button operation, and the basic information management server function unit 3 is accompanied by the telephone number of the telephone terminal 5-1. A cooperation candidate notification is transmitted (S113).

  If the basic information management server function unit 3 receives the cooperation candidate notification before the activated timer times out, the basic information management server function unit 3 restarts the timer (S114), and the telephone number of the telephone terminal 5-1 and the basic information of the user A The main device function unit 2 is notified of a user display instruction including the user name and the like included in (S115). The main device function unit 2 informs the telephone number of the telephone terminal 5-1 determined as the cooperation target of the information terminal 6-1 until a time-out occurs when the measured time of the timer elapses a predetermined time. Wait for the notification of cooperation target.

  When the main device function unit 2 receives the user display instruction from the basic information management server function unit 3, the main device function unit 2 includes the telephone terminal 5-1 specified by the telephone number included in the user display instruction in the user display instruction. Display data including the user name is transmitted (S116), and the user A's user name is displayed on the display panel of the telephone terminal 5-1 (S117).

  Next, when the telephone terminal 5-1 receives a button operation (cooperation confirmation button operation) for confirming the telephone terminal 5-1 as a cooperation target of the information terminal 6-1 from the user A (S118), this cooperation confirmation button operation. Is transmitted to the main device function unit 2 (S119). The main device function unit 2 confirms that the PB signal received from the telephone terminal 5-1 is due to the cooperation confirmation button operation, and the basic information management server function unit 3 is accompanied by the telephone number of the telephone terminal 5-1. A cooperation target notification is transmitted (S120).

  If the basic information management server function unit 3 receives the cooperation target notification before the restarted timer times out, the telephone terminal specified in the cooperation target notification in the basic information of the user A managed by itself The telephone number of 5-1 is added and the basic information of the user A is updated (S121). Then, the basic information management server function unit 3 notifies the information terminal 6-1 specified by the IP address included in the basic information of the user A to the pairing confirmation notification with designation of the telephone number of the telephone terminal 5-1. Is transmitted (S122). Receiving this, the information terminal 6-1 performs a pairing confirmation display indicating that the telephone terminal 5-1 has been confirmed as the cooperation target of the information terminal 6-1 (S123).

  Next, the basic information management server function unit 3 generates update information of the user A including the telephone number of the telephone terminal 5-1, and transmits this update information to the information terminal 6-1 (S124).

  When the information terminal 6-1 receives the update information of the user A from the basic information management server function unit 3, the information terminal 6-1 adds the telephone number of the telephone terminal 5-1 included in the update information to the basic information of the user A. The basic information of the user A is updated, and the presence information of the user A is updated from the updated basic information and the presence status “attended” of the user A (S125). Then, the information terminal 6-1 transmits a PUBLISH message including the presence information of the user A to the presence information management server function unit 4 (S126). In response, the presence information management server function unit 4 updates the presence information of user A managed by the presence information management server 4 with the presence information of user A received from the information terminal 6-1 (S127). As a result, the telephone number of the telephone terminal 5-1 used by the user A is added to the presence information of the user A managed by the presence information management server function unit 4.

  As described above, the presence information management server function unit 4 discloses the IP address of the information terminal 6-1 used by the user A and the telephone number of the telephone terminal 5-1 as the presence information of the user A.

  FIG. 3 is a sequence diagram for explaining logoff processing in the unified communication system according to the present embodiment. Here, a case where the user A logs in using the information terminal 6-1 and uses the telephone terminal 5-1 as the telephone terminal 5 that cooperates with the information terminal 6-1 is shown. As in FIG. 2, transmission / reception of messages between the information terminal 6-1 and the presence information management server function unit 4 is performed according to the SIP sequence. For simplification of explanation, some SIP messages such as a 200 OK message are transmitted. Omitted.

  First, when the information terminal 6-1 receives a logoff operation from the user A (S140), the information terminal 6-1 sends a logoff request including the account name (logoff information) of the user A input by the logoff operation to the basic information management server function unit 3 (S141).

  In response, the basic information management server function unit 3 performs a logoff process for the user A specified by the account name included in the received logoff request (S142). Then, the IP address of the information terminal 6-1 used by the user A and the telephone number of the telephone terminal 5-1 are deleted from the basic information of the user A managed by the user A, and the basic information of the user A is obtained. Update (S143). Then, the basic information management server function unit 3 transmits the updated basic information of the user A to the information terminal 6-1 (S144).

  When receiving the basic information of the user A from the basic information management server function unit 3, the information terminal 6-1 generates the presence information of the user A from the basic information and the presence state “absent” of the user A (S145). Then, the information terminal 6-1 transmits a PUBLISH message including the presence information of the user A to the presence information management server function unit 4 (S146). In response to this, the presence information management server function unit 4 updates the presence information of the user A managed by the presence information management server 4 to the presence information of the user A received from the information terminal 6-1 (S147). If the information terminal 6-1 is shut down or the unified communication software running on the information terminal 6-1 is terminated without the user A performing a logoff operation, the basic information management server function unit 3 keeps alive. Logoff processing is automatically executed by the process.

  As described above, in the presence information of the user A managed by the presence information management server function unit 4, the presence state is updated to “absent”, and the IP address of the information terminal 6-1 in use and the telephone terminal 5- 1 phone number is deleted.

  FIG. 4 is a sequence diagram for explaining a first example of outgoing / incoming processing in the unified communication system according to the present embodiment. Here, by executing the login process shown in FIG. 2, the user A logs in using the information terminal 6-1 and uses the telephone terminal 5-1 as the telephone terminal 5 that cooperates with the information terminal 6-1. The case where the user B logs in using the information terminal 6-2 and uses the telephone terminal 5-2 as the telephone terminal 5 linked with the information terminal 6-2 is shown. And the case where the user A performs transmission operation using the information terminal 6-1 is shown. 2 and 3, messages are transmitted and received between the information terminal 6 and the presence information management server function unit 4 according to the SIP sequence. For simplification of explanation, some SIP messages such as a 200 OK message are used. Is omitted.

  First, when receiving a search operation from the user A (S150), the information terminal 6-1 transmits a basic information search request including a search condition such as a keyword input by the search operation to the basic information management server function unit 3. (S151). In response to this, the basic information management server function unit 3 searches the basic information of each user managed by itself for basic information that matches the search condition included in the basic information search request (S152). Then, for each piece of basic information that matches the search conditions, digest information including a user ID, a user name, image data, and the like is generated, and a search result including the digest information is transmitted to the information terminal 6-1 (S153). In response, the information terminal 6-1 displays a list of digest information included in the search results received from the basic information management server function unit 3 (S154).

  Next, when the digest information of the user B is selected by the user A from the list of the digest information being displayed, the information terminal 6-1 (S155), the user B included in the selected digest information. A SUBSCRIBE message including the user ID is sent to the presence information management server function unit 4 (S156).

  When the presence information management server function unit 4 receives the SUBSCRIBE message from the information terminal 6-1, the presence information management server function unit 4 specifies presence information of the user B managed by the presence information management server function unit 4 based on the user ID included in the SUBSCRIBE message. Then, a NOTIFY message including the presence information of the user B is transmitted to the information terminal 6-1 (S157). Receiving this, the information terminal 6-1 displays the presence information of the user B included in the received NOTIFY message (S158). Note that the presence information of the user B includes the telephone number of the telephone terminal 5-2 used by the user B and the IP address of the information terminal 6-2.

  Next, when the information terminal 6-1 accepts a call operation involving the designation of the presence information of the user B being displayed from the user A (S159), the user ID of the user A is designated as the user ID of the caller user. A transmission request is generated with the user ID of the user B included in the presence information as the user ID of the destination user, and this transmission request is transmitted to the basic information management server function unit 3 (S160).

  When the basic information management server function unit 3 receives a call request from the information terminal 6-1, the basic information of the user A managed by itself based on the user ID of the caller user included in the call request. And basic information of user B managed by him / her is searched based on the user ID of the destination user (S161). Then, the telephone number of the telephone terminal 5-1 included in the basic information of the user A who is the transmission source user is set as the transmission source number, and the telephone terminal 5-5 included in the basic information of the user B who is the destination user. An outgoing / incoming control instruction with the telephone number of 2 as the incoming call destination number is generated, and this outgoing / incoming control instruction is transmitted to the main unit function unit 2 (S162).

  The main device function unit 2 performs outgoing / incoming control in accordance with the outgoing / incoming control instruction received from the basic information management server functional unit 3 (S163), and the telephone terminal specified by the source number specified in the outgoing / incoming control instruction RBT (Ring Back Tone) is sent to 5-1 (S164) to place the telephone terminal 5-1 in a calling state, and the telephone terminal 5 specified by the destination number specified in the outgoing / incoming call control instruction -2 is sent out (S165). Thereby, the telephone terminal 5-2 starts ringing.

  Next, the basic information management server function unit 3 generates digest information including a user ID, a user name, image data, and the like included in the basic information of the user A who is the transmission source user, and a presence including the digest information. The information acquisition instruction is transmitted to the information terminal 6-2 specified by the IP address included in the basic information of the user B who is the destination user (S166).

  In response to this, the information terminal 6-2 displays the digest information of the user A included in the presence information acquisition instruction received from the basic information management server function unit 3 (S167), and is included in the digest information. A SUBSCRIBE message including the user ID of the user A who has been sent is transmitted to the presence information management server function unit 4 (S168).

  On the other hand, the information terminal 6-1 changes the presence state included in the presence information of the user A from “present” to “busy” in response to accepting the call operation from the user A, so that the user A The presence information is updated (S169). Then, the information terminal 6-1 transmits a PUBLISH message including the updated presence information of the user A to the presence information management server function unit 4 (S170). In response to this, the presence information management server function unit 4 updates the presence information of the user A managed by itself to the presence information of the user A included in the PUBLISH message (S171).

  In addition, the information terminal 6-2 changes the presence status included in the presence information of the user B from “present” to “busy” in response to receiving the presence information acquisition instruction from the basic information management server function unit 3. And the presence information of the user B is updated (S172). Then, the information terminal 6-2 transmits a PUBLISH message including the presence information of the user B to the presence information management server function unit 4 (S173). In response to this, the presence information management server function unit 4 updates the presence information of the user B managed by itself to the presence information of the user B included in the PUBLISH message (S174).

  Next, since the presence information management server function unit 4 receives the SUBSCRIBE message including the user ID of the user B from the information terminal 6-1, the NOTIFY message including the presence information of the user B is sent to the information terminal 6-1. Transmit (S175). In response to this, the information terminal 6-1 displays the presence information of the user B included in the NOTIFY message (S176).

  Similarly, since the presence information management server function unit 4 receives the SUBSCRIBE message including the user ID of the user A from the information terminal 6-2, the NOTIFY message including the presence information of the user A is transmitted to the information terminal 6-2. Transmit (S177). In response to this, the information terminal 6-2 displays the presence information of the user A included in the NOTIFY message (S178). Note that the presence information of the user A includes the telephone number of the telephone terminal 5-1 used by the user A and the IP address of the information terminal 6-1.

  When the telephone terminal 5-2 receives a response operation for the incoming ringing from the user B (S179), the telephone terminal 5-2 transmits a response signal to the main apparatus function unit 2 (S180). In response to this, the main apparatus function unit 2 transmits a response signal to the telephone terminal 5-1 (S181), and establishes a communication path between the telephone terminal 5-1 and the telephone terminal 5-2. Then, the call between the telephone terminal 5-1 and the telephone terminal 5-2 is relayed using the established communication path (S182).

  As described above, the user A and the user B who are on the phone refer to each other's presence information displayed on the information terminal 6 being used by the user A, and thereby the information terminal 6 which cooperates with the phone terminal 5 of the other party. You can know the IP address.

  FIG. 5 is a sequence diagram for explaining a second example of outgoing / incoming processing in the unified communication system according to the present embodiment. Here, by executing the login process shown in FIG. 2, the user A logs in using the information terminal 6-1 and uses the telephone terminal 5-1 as the telephone terminal 5 that cooperates with the information terminal 6-1. The case where the user B logs in using the information terminal 6-2 and uses the telephone terminal 5-2 as the telephone terminal 5 linked with the information terminal 6-2 is shown. And the case where the user A performs transmission operation using the telephone terminal 5-1 is shown. 2 and 3, messages are transmitted and received between the information terminal 6 and the presence information management server function unit 4 according to the SIP sequence. For simplification of explanation, some SIP messages such as a 200 OK message are used. Is omitted.

  First, when receiving a call operation from the user A (S190), the telephone terminal 5-1 transmits a call signal including the telephone number of the telephone terminal 5-2 input by the call operation to the main apparatus function unit 2 ( S191).

  The main device function unit 2 performs outgoing / incoming control according to the outgoing signal received from the telephone terminal 5-1 (S192), sends an RBT to the telephone terminal 5-1 (S193), and is transmitting the telephone terminal 5-1. At the same time, a call signal is sent to the telephone terminal 5-2 specified by the telephone number included in the outgoing signal (S194). Thereby, the telephone terminal 5-2 starts ringing. Then, the main device function unit 2 sends the basic information management server function unit 3 to the basic information management server function unit 3 including the telephone number of the telephone terminal 5-1 that is the caller number and the telephone number of the telephone terminal 5-2 that is the callee number. A notification is transmitted (S195).

  In response to this, the basic information management server function unit 3 is a source user managed by itself based on the source number included in the outgoing / incoming call information notification received from the main device function unit 2. The basic information of the user A is searched, and the basic information of the user B who is the destination user managed by the user A is searched based on the destination number (S196).

  Next, the basic information management server function unit 3 generates digest information including a user ID, a user name, image data, and the like included in the basic information of the user A who is the transmission source user, and a presence including the digest information. The information acquisition instruction is transmitted to the information terminal 6-2 specified by the IP address included in the basic information of the user B who is the destination user (S197). As a result, the digest information of the user A included in the presence information acquisition instruction is displayed on the information terminal 6-2 (S198).

  Further, the basic information management server function unit 3 generates digest information including the user ID, user name, image data, etc. included in the basic information of the user B who is the destination user, and presence information including the digest information The acquisition instruction is transmitted to the information terminal 6-1 specified by the IP address included in the basic information of the user A who is the transmission source user (S199). Accordingly, the digest information of the user B included in the presence information acquisition instruction is displayed on the information terminal 6-2 (S200).

  Next, in response to receiving the presence information acquisition instruction from the basic information management server function unit 3, the information terminal 6-2 changes the presence status included in the presence information of the user B from “present” to “calling” And the presence information of the user B is updated (S201). Then, the information terminal 6-2 transmits a PUBLISH message including the updated presence information of the user B to the presence information management server function unit 4 (S202). In response to this, the presence information management server function unit 4 updates the presence information of the user B managed by itself to the presence information of the user B included in the PUBLISH message (S203).

  Similarly, in response to receiving the presence information acquisition instruction from the basic information management server function unit 3, the information terminal 6-1 changes the presence status included in the presence information of the user A from “present” to “calling” The presence information of the user A is updated (S204). Then, the information terminal 6-1 transmits a PUBLISH message including the updated presence information of the user A to the presence information management server function unit 4 (S205). In response to this, the presence information management server function unit 4 updates the presence information of the user A managed by the presence information management server 4 to the presence information of the user A included in the PUBLISH message (S206).

  The information terminal 6-2 includes the user ID of the user A included in the digest information included in the presence information acquisition instruction when the presence information acquisition instruction is received from the basic information management server function unit 3. The SUBSCRIBE message is transmitted to the presence information management server function unit 4 (S207).

  Similarly, when the information terminal 6-1 receives the presence information acquisition instruction from the basic information management server function unit 3, the information terminal 6-1 determines the user ID of the user B included in the digest information included in the presence information acquisition instruction. The included SUBSCRIBE message is transmitted to the presence information management server function unit 4 (S208).

  When the presence information management server function unit 4 receives the SUBSCRIBE message from the information terminal 6-2, the presence information management server function unit 4 specifies the presence information of the user A managed by the presence information management server function unit 4 based on the user ID included in the SUBSCRIBE message. Then, a NOTIFY message including the presence information of the user A is transmitted to the information terminal 6-2 (S209). In response to this, the information terminal 6-2 displays the presence information of the user A included in the received NOTIFY message (S210).

  Further, when the presence information management server function unit 4 receives the SUBSCRIBE message from the information terminal 6-1, the presence information management server function unit 4 specifies the presence information of the user B managed by the presence information management server function unit 4 based on the user ID included in the SUBSCRIBE message. To do. Then, a NOTIFY message including the presence information of the user B is transmitted to the information terminal 6-1 (S211). Receiving this, the information terminal 6-1 displays the presence information of the user B included in the received NOTIFY message (S212).

  When the telephone terminal 5-2 receives a response operation for the incoming ringing from the user B (S213), the telephone terminal 5-2 transmits a response signal to the main apparatus function unit 2 (S214). In response to this, the main apparatus function unit 2 transmits a response signal to the telephone terminal 5-1 (S215), and establishes a communication path between the telephone terminal 5-1 and the telephone terminal 5-2. Then, the call between the telephone terminal 5-1 and the telephone terminal 5-2 is relayed using the established communication path (S216).

  As described above, the user A and the user B who are making a phone call, even when either one of the users directly makes a call from the telephone terminal 5, each other's presence of the other party displayed on the information terminal 6 in use By referring to the information, it is possible to know the IP address of the information terminal 6 that cooperates with the other telephone terminal 5.

  FIG. 6 is a sequence diagram for explaining desktop sharing processing and server sharing processing in the unified communication system according to the present embodiment. Here, user A logs in using information terminal 6-1, uses telephone terminal 5-1 as telephone terminal 5 that cooperates with information terminal 6-1, and user B logs in using information terminal 6-2. In this example, the telephone terminal 5-2 is used as the telephone terminal 5 that cooperates with the information terminal 6-2.

  The main device function unit 2 establishes a communication path between the telephone terminal 5-1 and the telephone terminal 5-2, and relays a call between the telephone terminal 5-1 and the telephone terminal 5-2 using this communication path. In step S230, the information terminal 6-1 displays the presence information of the other party (user B) who is talking on the phone using the telephone terminal 5-1 linked to the information terminal 6-1 (S231). In the information terminal 6-2, the presence information of the other party (user A) who is talking with the user B using the telephone terminal 5-2 in cooperation with the information terminal 6-2 is displayed (S232).

  In such a state, when the information terminal 6-2 receives a desktop sharing operation from the user B (S233), the information terminal 6-2 sends a desktop sharing request including its desktop screen information to the IP address included in the presence information of the user A. Is transmitted to the information terminal 6-1 specified by (S234). In response to this, the information terminal 6-1 displays the desktop screen of the information terminal 6-2 according to the desktop screen information included in the desktop sharing request received from the information terminal 6-2 (S235). Thereby, the desktop screen is shared between the user A and the user B who are on the phone.

  In addition, when the information terminal 6-1 receives a server access operation from the user A (S236), the information terminal 6-1 accesses a server specified by the IP address input by the server access operation (S237), and the web page from this server. Is acquired and displayed (S238). In this state, when the information terminal 6-1 accepts a server sharing operation from the user A (S239), the information sharing 6-1 includes a server sharing request including an IP address for acquiring the Web page being displayed in the presence information of the user B. The information is transmitted to the information terminal 6-2 specified by the specified IP address (S240). In response to this, the information terminal 6-2 accesses the server specified by the IP address included in the server sharing request received from the information terminal 6-1 (S241), and acquires a Web page from this server. Are displayed (S242). As a result, the Web page provided by the server is shared between the user A and the user B. In this way, the user A can immediately start sharing the material without knowing the IP address of the information terminal 6-2 used by the user B.

  Next, details of the unified communication support apparatus 1 and the information terminal 6 that constitute the unified communication system according to the present embodiment will be described. In addition, since the existing extension telephone etc. can be utilized for the telephone terminal 5, the detailed description is abbreviate | omitted.

  First, details of the unified communication support apparatus 1 will be described.

  As described above, the unified communication support device 1 accommodates the telephone terminal 5 and controls the main device function unit 2 that controls outgoing and incoming calls of the telephone terminal 5 and basic information of each of a plurality of users who use the unified communication system. A basic information management server function unit 3 that manages the presence information, and a presence information management server function unit 4 that manages the presence information of each of a plurality of users using the unified communication system.

  FIG. 7 is a schematic functional configuration diagram of the unified communication support apparatus 1.

  As shown in the figure, the main device function unit 2 includes a telephone terminal interface unit 201, a public network interface unit 202, a basic information management server function unit interface unit 203, a call control unit 204, and a relay control unit 205. Have.

  The telephone terminal interface unit 201 is an interface for connecting to the telephone terminal 5, and the public network interface unit 202 is an interface for connecting to the public network 8. The basic information management server function unit interface unit 203 is an interface for connecting to the basic information management server function unit 3.

  The call control unit 204 performs call control (outgoing / receiving control) to establish a communication path between the telephone terminals 5 or between the telephone terminal 5 and the public network 8. Further, the call control unit 204 transmits the above-described outgoing / incoming information notification, cooperation candidate notification, and cooperation target notification to the basic information management server function unit 3 via the basic information management server function unit interface unit 203. In addition, the above-described user display instruction is received from the basic information management server function unit 3 via the basic information management server function unit interface unit 203, and the telephone terminal 5 specified by the telephone number included in the user display instruction is sent to the telephone terminal 5 specified. The display data including the user name included in the user display instruction is transmitted.

  The relay control unit 205 relays a call between the telephone terminals 5 or between the telephone terminal 5 and the public network 8 using the communication path established by the call control unit 204.

  As shown in the figure, the basic information management server function unit 3 includes a LAN interface unit 301, a main device function unit interface unit 302, a basic information storage unit 303, an authentication unit 304, a number acquisition unit 305, and outgoing / incoming control. It has an instruction unit 306, a presence information acquisition instruction unit 307, and a search unit 308.

  The LAN interface unit 301 is an interface for connecting to the LAN 7, and the main device function unit interface unit 302 is an interface for connecting to the main device function unit 2.

  The basic information storage unit 303 stores basic information of each of a plurality of users who use the unified communication system together with account information.

  FIG. 8 is a diagram schematically illustrating an example of registered contents in the basic information storage unit 303. As illustrated, the basic information storage unit 303 stores a record 3030 for each user who uses the unified communication system.

  The record 3030 includes a field 3031 for registering account information necessary for login and logoff, a field 3032 for registering a user login state (login or logoff), and a field 3033 for registering basic user information.

  The field 3031 for registering account information includes a subfield 3034 for registering the user's account name and a subfield 3035 for registering a password.

  A field 3033 for registering basic information includes a subfield 3036 for registering a user ID, a subfield 3037 for registering a user name, a subfield 3038 for registering image data (icon image) representing a user, and an e-mail address. It has a subfield 3039 for registration, a subfield 3040 for registering the telephone number of the telephone terminal 5, and a subfield 3041 for registering the IP address of the information terminal 6.

  Here, in the subfield 3041 for registering the IP address of the information terminal 6, when the login state registered in the field 3032 is “login”, the IP address of the information terminal 6 on which the user has performed the login operation is registered. Is done. Also, in the subfield 3040 for registering the telephone number of the telephone terminal 5, when the IP address of the information terminal 6 is registered in the subfield 3041 and the telephone terminal 5 to be linked with the information terminal 6 is determined. The telephone number of the telephone terminal 5 is registered.

  In this embodiment, the basic information includes the user ID, the user name, the image data, the e-mail address, the telephone number of the telephone terminal 5, and the IP address of the information terminal 6, but the user ID, the telephone terminal Information other than the telephone number 5 and the IP address of the information terminal 6 can be omitted as appropriate. Further, other information may be added to the basic information.

  The authentication unit 304 processes login and logout of a user who uses the unified communication system.

  The number acquisition unit 305 acquires the telephone number of the telephone terminal 5 that cooperates with the information terminal 6 used by the logged-in user.

  The outgoing / incoming control instruction unit 306 instructs the main device function unit 2 to perform outgoing / incoming control according to the outgoing request received from the information terminal 6 via the LAN interface unit 301.

  The presence information acquisition instruction unit 307 instructs the information terminal 6 via the LAN interface unit 301 to acquire the presence information of the user of the other telephone terminal 5 that is the telephone partner of the telephone terminal 5 linked with the information terminal 6. Send presence information acquisition instruction.

  The search unit 308 searches the basic information storage unit 303 for the record 3030 in accordance with the basic information search request received from the information terminal 6 via the LAN interface unit 301. Then, the search result is transmitted to the information terminal 6 of the basic information search request transmission source.

  As shown in the figure, the presence information management server function unit 4 includes a LAN interface unit 401, a presence information storage unit 402, and a presence information management unit 403.

  The LAN interface unit 401 is an interface for connecting to the LAN 7. In this embodiment, the LAN interface units 301 and 401 are provided in both the basic information management server function unit 3 and the presence information management server function unit 4, but the basic information management server function unit 3 and the presence information management server are provided. A LAN interface unit shared with the function unit 4 may be provided.

  Presence information storage unit 402 stores presence information of each of a plurality of users who use the unified communication system.

  FIG. 9 is a diagram schematically showing an example of registered contents in the presence information storage unit 402. As shown in the figure, the presence information storage unit 402 stores a record 4020 for each user who uses the unified communication system.

  The record 4020 includes a field 4021 for registering a user ID, a field 4022 for registering the presence status of the user, a field 4023 for registering a user name, a field 4024 for registering an e-mail address, and the IP address of the information terminal 6. A field 4025 for registering and a field 4026 for registering the telephone number of the telephone terminal 5 are provided.

  Here, in the field 4025 for registering the IP address of the information terminal 6, the IP address of the information terminal 6 being used by the user is registered. Further, in the field 4026 for registering the telephone number of the telephone terminal 5, when the IP address of the information terminal 6 is registered in the field 4025 and the telephone terminal 5 linked to the information terminal 6 is confirmed, this field The telephone number of the telephone terminal 5 is registered.

  The presence information management unit 403 manages the presence information of each user stored in the presence information storage unit 402 in accordance with SIP.

  Note that the functional configuration of the unified communication support apparatus 1 shown in FIG. 7 may be realized by an integrated logic IC such as ASIC (Application Specific Integrated Circuit) or FPGA (Field Programmable Gate Array), or It may be realized by software by a computer such as a DSP (Digital Signal Processor). Alternatively, in a computer system such as a PC (Personal Computer) equipped with an auxiliary storage device such as a CPU, memory, HDD, DVD-ROM, and a communication interface such as a modem or NIC (Network Interface Card), the CPU executes a predetermined program. It may be realized by loading from an auxiliary storage device onto a memory and executing it. Here, the main apparatus function unit 2, the basic information management server function unit 3, and the presence information management server function unit 4 may be realized on the same computer system or may be realized on separate computer systems. Good. Further, at least one of these functional units 2 to 4 may be mounted on the telephone terminal 5.

  FIG. 10 is a flowchart for explaining the operation of the basic information management server function unit 3.

  When the authentication unit 304 receives a login request from the information terminal 6 via the LAN interface unit 301 (YES in S300), the authentication unit 304 performs the following login process using the login information included in the login request (S301, S302). , S303, S305).

  Authentication processing of a user who requests login (referred to as a login request user) by searching the basic information storage unit 303 for a record 3030 in which the account name and password included in the login information are registered in the subfields 3034 and 3035, respectively. (S301). When authentication is established, that is, when the record 3030 in which the account name and password included in the login request are registered in the subfields 3034 and 3035 can be retrieved from the basic information storage unit 303 (in S302) YES), login of the login request user is permitted, and the login state of the field 3032 of the login request user record 3030 is updated to “login”. On the other hand, when authentication fails, that is, when the record 3030 in which the account name and password included in the login request are registered in the subfields 3034 and 3035, respectively, cannot be retrieved from the basic information storage unit 303 (S302). No), login of the login request user is rejected, and predetermined error processing such as transmitting an error message to the information terminal 6 that is the login request transmission source via the LAN interface unit 301 is performed (S305).

  The authentication unit 304 executes the above login process and registers the IP address of the information terminal 6 that is the login request transmission source in the subfield 3041 of the record 3030 of the login request user who is permitted to log in. Is updated (S303). The authentication unit 304 then transmits the updated basic information registered in the field 3033 of the login request user record 3030 to the information terminal 6 that is the login request transmission source via the LAN interface unit 301 (S304).

  When the authentication unit 304 receives a logoff request from the information terminal 6 via the LAN interface unit 301 (YES in S310), the authentication unit 304 performs the following logoff process using the logoff information included in the logoff request (S311). , S312, S314).

  A record 3030 of a user requesting logoff (referred to as a logoff requesting user) in which the account name included in the logoff information is registered in the subfield 3034 is searched from the basic information storage unit 303, and the record 3030 of the logoff requesting user is recorded. It is checked whether or not the login state of the field 3032 is “login” and the IP address of the information terminal 6 that is the logoff request transmission source is registered in the subfield 3041 (S311). If the login state is “login” and the IP address of the information terminal 6 of the logoff request transmission source is registered (YES in S311), the login state of the field 3032 of the record 3030 of this logoff request user is set to “logoff”. Update to On the other hand, if the login state is “log off” or the IP address of the information terminal 6 of the log off request transmission source is not registered (NO in S311), the information of the log off request transmission source via the LAN interface unit 301. Predetermined error processing such as sending an error message to the terminal 6 is performed (S314).

  The authenticating unit 304 clears the registration contents of the subfields 3040 and 3041 of the record 3030 of the logoff requesting user who logged off by executing the above logoff processing, and updates the basic information of the logoff requesting user (S312). Then, the authentication unit 304 transmits the updated basic information registered in the field 3033 of the logoff request user record 3030 to the information terminal 6 that is the logoff request transmission source via the LAN interface unit 301 (S313).

  In addition, the search unit 308 receives a basic information search request including the user ID of a user who requests basic information search (referred to as a basic information search request user) and a search condition from the information terminal 6 via the LAN interface unit 301. Then (YES in S320), the record 3030 in which the user ID included in the basic information search request is registered in the subfield 3036 is searched from the basic information storage unit 303, and the login state of the field 3032 of the record 3030 is It is checked whether or not it is “login” and the IP address of the information terminal 6 of the basic information search request transmission source is registered in the subfield 3041 (S321). If the login state is “login” and the IP address of the information terminal 6 that is the transmission source of the basic information search request is registered (YES in S321), the search condition included in the basic information search request is met. The basic information storage unit 303 is searched for a record 3030 (record 3030 in which a word including the keyword specified by the search condition is registered in the field specified by the search condition) (S322). Then, for each record 3030 that matches the search condition, digest information including the user ID, user name, and image data registered in the subfields 3036 to 3038 is generated. Then, the search result including the digest information is transmitted to the basic information search request transmission source information terminal 6 via the LAN interface unit 301 (S323). On the other hand, if the login state is “log off” or the IP address of the information terminal 6 that is the transmission source of the basic information search request is not registered (NO in S321), the basic information search request is sent via the LAN interface unit 301. Predetermined error processing such as sending an error message to the transmission source information terminal 6 is performed (S324).

  The number acquisition unit 305 also performs pairing including a user ID of a user (referred to as a pairing request user) who requests pairing between the information terminal 6 and the telephone terminal 5 from the information terminal 6 via the LAN interface unit 301. When the request is received (YES in S330), a pairing process described later is performed (S331).

  In addition, when the outgoing / incoming control instruction unit 306 receives an outgoing request from the information terminal 6 via the LAN interface unit 301 (YES in S340), the outgoing / incoming call support processing described later is performed (S341).

  Further, when the presence information acquisition instruction unit 307 receives the incoming / outgoing information notification from the main device function unit 2 via the main device function unit interface unit 302 (YES in S350), the presence information acquisition instruction unit 307 performs an incoming call support process described later (S351). .

  FIG. 11 is a flowchart for explaining the pairing process (S331) of FIG.

  First, the number acquisition unit 305 records (a pairing request user record) 3030 in which the user ID included in the pairing request received from the information terminal 6 via the LAN interface unit 301 is registered in the subfield 3036. From the basic information storage unit 303, the login status of the field 3033 of the record 3030 of the pairing request user is “login”, and the IP address of the information terminal 6 that is the source of the pairing request is stored in the subfield 3041. It is checked whether it is registered (S3310).

  Here, if the login state is “log off” or the IP address of the information terminal 6 that is the transmission source of the pairing request is not registered (NO in S3310), the number acquisition unit 305 sets the LAN interface unit 301 to Then, predetermined error processing such as transmitting an error message to the information terminal 6 that is the source of the pairing request is performed (S3330). Thereafter, this flow is terminated, and the process returns to S300 in FIG.

  On the other hand, if the login state is “login” and the IP address of the information terminal 6 that is the source of the pairing request is registered (YES in S3310), the number acquisition unit 305 starts a timer (S3311). Then, it waits for a cooperation candidate notification sent from the main apparatus function unit 2 via the main apparatus function unit interface unit 302 (S3313).

  Here, if the cooperation timer notification is not received from the main device function unit 2 (NO in S3313) and the time-out of the activated timer has elapsed due to the elapse of a predetermined time (YES in S3312), the number acquisition unit 305 performs predetermined error processing such as transmitting an error message to the information terminal 6 that is the source of the pairing request via the LAN interface unit 301 (S3331). Thereafter, this flow is terminated, and the process returns to S300 in FIG.

  On the other hand, if the cooperation candidate notification is received from the main device function unit 2 (NO in S3313) before the time-out of the activated timer elapses after a predetermined time has elapsed (NO in S3312), the number acquisition unit 305 Restarts the timer (S3314), generates display data including the user name and image data registered in the subfields 3037 and 3038 of the record 3030 of the pairing request user, and notifies the display data and the cooperation candidate. A user display instruction including a telephone number (referred to as a linkage number) included in the main device function unit 2 is transmitted to the main device function unit 2 via the main device function unit interface unit 302 (S3315). Thereafter, the number acquisition unit 305 waits for a cooperation target notification from the main device function unit 2 via the main device function unit interface unit 302 (S3317).

  Here, without receiving the cooperation target notification from the main device function unit 2 (NO in S3317), if the time measured by the restarted timer has timed out after a predetermined time (YES in S3316), the number is acquired. The unit 305 performs predetermined error processing such as transmitting an error message to the information terminal 6 that is the transmission source of the pairing request via the LAN interface unit 301 (S3332). Thereafter, this flow is terminated, and the process returns to S300 in FIG.

  On the other hand, the telephone number of the telephone terminal 5 determined as the cooperation target of the information terminal 6 of the pairing request transmission source is set before the time-out of the restarted timer exceeds a predetermined time (NO in S3316). If the link target notification including the link target notification is received from the main apparatus function unit 2 (YES in S3317), the number acquisition unit 305 links the telephone number included in the link target notification with the information terminal 6 that is the pairing request transmission source. The telephone number of the telephone terminal 5 is registered in the subfield 3040 of the pairing request user record 3030 stored in the basic information storage unit 303, and the basic information of the pairing request user is updated (S3318). Thereby, the user ID of the pairing request user, the IP address of the information terminal 6 of the pairing request transmission source, and the telephone number of the telephone terminal 5 linked to the information terminal 6 are associated with each other.

  Then, the number acquisition unit 305 transmits a pairing confirmation notification including the telephone number of the telephone terminal 5 confirmed as the cooperation target to the information terminal 6 that is the pairing request transmission source via the LAN interface unit 301 (S3319). . Further, the number acquisition unit 305 generates update information including the user ID and telephone number registered in the subfields 3036 and 3040 of the record 3030 of the pairing request user, and this update information is transmitted via the LAN interface unit 301. To the information terminal 6 of the pairing request transmission source (S3320). Thereafter, this flow is terminated, and the process returns to S300 in FIG.

  FIG. 12 is a flowchart for explaining the outgoing / incoming call support processing (S341) of FIG.

  First, the outgoing / incoming control instruction unit 306 registers the user ID of the transmission source user (user of the transmission request transmission source) included in the transmission request received from the information terminal 6 via the LAN interface unit 301 in the subfield 3036. The basic information storage unit 303 is searched for the record 3030 being recorded and the record 3030 in which the user ID of the destination user included in the call request is registered in the subfield 3036 (S3410).

  Next, in the outgoing / incoming call control instruction unit 306, the login state of the field 3032 of the record 3030 of the caller user is “login”, and the IP address of the information terminal 6 of the call request transmission source is registered in the subfield 3041. It is checked whether or not (S3411).

  Here, if the login state is “log off”, or if the IP address of the information terminal 6 of the transmission request transmission source is not registered (NO in S3411), the outgoing / incoming control instruction unit 306 includes the LAN interface unit 301. Then, predetermined error processing such as transmitting an error message to the information terminal 6 that is the transmission request transmission source is performed (S3420). Thereafter, this flow is terminated, and the process returns to S300 in FIG.

  On the other hand, if the login state is “login” and the IP address of the information terminal 6 of the transmission request transmission source is registered (YES in S3411), the transmission / reception control instructing unit 306 displays the transmission source user and the reception destination. It is checked whether or not a telephone number is registered in the subfield 3040 of both records 3030 of the user (S3412).

  Here, when the telephone number is not registered in the subfield 3040 of the record 3030 of the calling user or the called user (NO in S3412), the outgoing / incoming call control instruction unit 306 transmits the outgoing call request via the LAN interface unit 301. Predetermined error processing such as transmitting an error message to the original information terminal 6 is performed (S3421). Thereafter, this flow is terminated, and the process returns to S300 in FIG.

  On the other hand, if the telephone number is registered in the subfield 3040 of both the caller user and the callee user records 3030 (YES in S3412), the caller incoming / outgoing control instruction unit 306 displays the subfield of the caller user record 3030. An outgoing / incoming control instruction including the telephone number registered in 3040 as the caller number and the telephone number registered in the subfield 3040 of the record 3030 of the called user as the callee number is generated. Then, this outgoing / incoming control instruction is transmitted to the main device function unit 2 via the main device function unit interface unit 302 (S3413). Thereafter, the outgoing / incoming call control instruction unit 306 passes the records 3030 of both the transmission source user and the destination user to the presence information acquisition instruction unit 307 and instructs the presence information acquisition instruction to be transmitted to the destination user.

  In response to this, the presence information acquisition instruction unit 307 generates digest information including the user ID, the user name, and the image data registered in the subfields 3036 to 3038 of the record 3030 of the transmission source user. The presence information acquisition instruction of the transmission source user including is generated (S3414). Then, the presence information acquisition instructing unit 307 sends the source user to the information terminal 6 of the destination user specified by the IP address registered in the subfield 3041 of the destination user record 3030 via the LAN interface unit 301. The presence information acquisition instruction is transmitted (S3415). Thereafter, this flow is terminated, and the process returns to S300 in FIG.

  FIG. 13 is a flowchart for explaining the incoming call support process (S351) of FIG.

  First, the presence information acquisition instructing unit 307 transmits the transmission source number included in the incoming / outgoing information notification received from the main unit function unit 2 via the main unit function unit interface unit 302 in the subfield 3040. The basic information storage unit 303 is searched for the record 3030 of the original user and the record 3030 of the callee user in which the callee number included in the caller / caller information notification is registered in the subfield 3040 (S3510).

  Here, when the record 3030 of the call origination user or the record 3030 of the callee user cannot be searched (NO in S3511), this flow is terminated and the process returns to S300 in FIG. On the other hand, when both the sender user and recipient user records 3030 can be searched (YES in S3511), the presence information acquisition instruction unit 307 is registered in the subfields 3036 to 3038 of the sender user record 3030. Digest information including the ID, user name, and image data is generated, and a presence information acquisition instruction for the source user including the digest information is generated. Also, digest information including the user ID, user name, and image data registered in the subfields 3036 to 3038 of the destination user record 3030 is generated, and an instruction to acquire presence information of the destination user including the digest information is issued. Generate (S3512).

  Then, the presence information acquisition instructing unit 307 sends the source information to the information terminal 6 of the destination user identified by the IP address registered in the subfield 3041 of the destination user record 3030 via the LAN interface unit 301. The user presence information acquisition instruction is transmitted (S3513), and the presence information of the destination user is sent to the information terminal 6 of the source user specified by the IP address registered in the subfield 3041 of the record 3030 of the source user. An acquisition instruction is transmitted (S3514). Thereafter, this flow is terminated, and the process returns to S300 in FIG.

  FIG. 14 is a flowchart for explaining the operation of the main apparatus function unit 2.

  First, when the call control unit 204 receives a call signal from one of the telephone terminals 5 via the telephone terminal interface unit 201 (YES in S360), the call control unit 204 receives the call based on the call destination number included in the call signal. It is confirmed whether the destination is an outside line or an extension line (S361). If the destination is an external line (“external line” in S361), the call control unit 204 sends an outgoing signal to the public network 8 via the public network interface unit 202 to perform external line transmission control (S362). A communication path is established between the telephone terminal 5 and the public network 8 and the relay control unit 205 relays this communication path. When the call control unit 204 receives a disconnection signal from the telephone terminal 5 or the public network 8 that is connected to the communication path, the call control unit 204 performs a disconnection process to disconnect the communication path.

  On the other hand, if the destination is an extension (“extension” in S361), the call control unit 204 sends an RBT to the caller telephone terminal 5 via the telephone terminal interface unit 201 to send the telephone terminal 5 In addition, a call signal is transmitted to the destination telephone terminal 5 specified by the destination number included in the outgoing signal via the telephone terminal interface unit 201 to perform outgoing / incoming control (S363). A communication path is established between the telephone terminal 5 and the destination telephone terminal 5 and the relay control unit 205 relays this communication path. When the call control unit 204 receives a disconnection signal from the caller or destination telephone terminal 5 connected to the call path, the call control unit 204 performs a disconnection process to disconnect the call path. In addition, the call control unit 204 transmits a call origination / reception information notification including a caller number and a callee number to the basic information management server function unit 3 via the basic information management server function unit interface unit 203 (S364).

  In addition, when the call control unit 204 receives an outgoing / incoming control instruction from the basic information management server function unit 3 via the basic information management server function unit interface unit 203 (YES in S370), the call control unit 204 passes through the telephone terminal interface unit 201. An RBT is sent to the caller telephone terminal 5 specified by the caller source number included in the call origination / termination control instruction, and the caller telephone terminal 5 is shifted to the outgoing call state and included in the call origination / reception control instruction. A call signal is sent to the destination telephone terminal 5 specified by the called destination number to perform outgoing / incoming control (S371), and a call is made between the source telephone terminal 5 and the destination telephone terminal 5. A route is established, and the relay control unit 205 is made to relay this communication route. When the call control unit 204 receives a disconnection signal from the caller or destination telephone terminal 5 connected to the call path, the call control unit 204 performs a disconnection process to disconnect the call path.

  When the call control unit 204 receives an incoming signal from the public network 8 via the public network interface unit 202 (YES in S380), the call control unit 204 calls a predetermined or all telephone terminals 5 via the telephone terminal interface unit 201. An external line incoming call control is performed by sending a signal (S381), a communication path is established between the telephone terminal 5 and the public network 8 that responds to the call signal, and the relay control unit 205 relays this communication path. . When the call control unit 204 receives a disconnection signal from the telephone terminal 5 or the public network 8 connected to the communication path, the call control unit 204 performs a disconnection process to disconnect the communication path.

  When the call control unit 204 receives a PB signal (cooperation request PB signal) indicating a cooperation request button operation from any of the telephone terminals 5 via the telephone terminal interface unit 201 (YES in S390), the basic information management is performed. A cooperation candidate notification including the telephone number of the cooperation request PB signal transmission source is transmitted to the basic information management server function unit 3 via the server function unit interface unit 203 (S391). Then, the call control unit 204 receives a user display instruction from the basic information management server function unit 3 via the basic information management server function unit interface unit 203, and receives the link request PB signal transmission source via the telephone terminal interface unit 201. The display data included in the user display instruction is transmitted to the telephone terminal 5 (S392). Thus, the display data is displayed on the telephone terminal 5 that is the source of the cooperation request PB signal.

  Thereafter, the call control unit 204 sends a PB signal (cooperation confirmation PB signal) indicating the operation of the cooperation confirmation button from the telephone terminal 5 that is the source of the cooperation request PB signal via the telephone terminal interface unit 201 within a predetermined time after the display data is transmitted. ) Is received (YES in S393), a cooperation target notification including the telephone number of the cooperation confirmed PB signal transmission source is transmitted to the basic information management server function unit 3 via the basic information management server function unit interface unit 203. (S394).

  FIG. 15 is a flowchart for explaining the operation of the presence information management server function unit 4.

  When the presence information management unit 403 receives a PUBLISH message including presence information from any of the information terminals 6 via the LAN interface unit 401 (YES in S400), the presence information management unit 403 receives the PUBLISH message designated user's information from the presence information storage unit 402. The record 4020, that is, the record 4020 in which the user ID included in this PUBLISH message is registered in the field 4021 is searched. Then, the retrieved record 4020 is updated based on the presence information included in this PUBLISH message. For example, the registered contents of the fields 4022 and 4025 of the searched record 4020 are updated to the presence status and the IP address of the information terminal 6 included in the PUBLISH message, and the telephone number of the telephone terminal 5 is included in the PUBLISH message. If so, the registered content in the field 4026 is updated to this telephone number, and if not included, the registered content in the field 4026 is cleared (S401).

  Next, the presence information management unit 403 includes a SUBSCRIBE message valid for the designated user of the PUBLISH message, that is, the same user ID as the user ID included in the PUBLISH message, and a predetermined time (expiration date) ) Is checked whether there is a SUBSCRIBE message that has not passed (S402). If such a SUBSCRIBE message exists (YES in S402), it is registered in the record 4020 of the designated user of the PUBLISH message. A NOTIFY message including presence information is generated, and this NOTIFY message is transmitted to the information terminal 6 of the SUBSCRIBE message transmission source via the LAN interface unit 401 (S403).

  When the presence information management unit 403 receives a SUBSCRIBE message including a user ID from any of the information terminals 6 via the LAN interface unit 401 (YES in S410), the presence information management unit 403 designates the SUBSCRIBE message from the presence information storage unit 402. The user's record 4020, that is, the record 4020 in which the user ID included in the SUBSCRIBE message is registered in the field 4021 is searched. Then, a NOTIFY message including the presence information registered in the searched record 4020 is generated, and this NOTIFY message is transmitted to the information terminal 6 that is the SUBSCRIBE message transmission source via the LAN interface unit 401 (S411). Further, this SUBSCRIBE message is stored together with the target user ID until a predetermined time elapses, and a NOTIFY message for this SUBSCRIBE message is distributed each time the presence is updated.

  Next, details of the information terminal 6 will be described.

  FIG. 16 is a schematic functional configuration diagram of the information terminal 6.

  As illustrated, the information terminal 6 includes a LAN interface unit 601, a man-machine interface unit 602, a basic information management server communication unit 603, a presence information management server communication unit 604, an authentication request unit 605, and a pairing request. A unit 606, a search request unit 607, a transmission request unit 608, a presence information management unit 609, a presence information request unit 610, a desktop sharing unit 611, and a server sharing unit 612.

  The LAN interface unit 401 is an interface for connecting to the LAN 7. The man-machine interface unit 602 is an interface for displaying information to the user and receiving instructions from the user, and is configured by a liquid crystal panel with a touch sensor, for example.

  The basic information management server communication unit 603 communicates with the basic information management server function unit 3 via the LAN interface unit 601. The presence information management server communication unit 604 notifies the presence information management server function unit 4 via the LAN interface unit 601.

  The authentication request unit 605 transmits a login request to the basic information management server function unit 3 via the basic information management server communication unit 603 in accordance with the login operation received from the user via the man-machine interface unit 602, and the self-information terminal 6 to log in to the unified communication system. Further, according to the logoff operation received from the user via the man-machine interface unit 602, a logoff request is transmitted to the basic information management server function unit 3 via the basic information management server communication unit 603, and the own information terminal 6 is used. Requests the user to log off from the unified communications system.

  The pairing request unit 606 transmits a pairing request to the basic information management server function unit 3 via the basic information management server communication unit 603 according to the pairing operation received from the user via the man-machine interface unit 602, The desired telephone terminal 5 is linked to the own information terminal 6 as the telephone terminal 5 used by the user of the own information terminal 6.

  The search request unit 607 transmits a basic information search request to the basic information management server function unit 3 via the basic information management server communication unit 603 according to the search operation received from the user via the man-machine interface unit 602. Then, the search result including the digest information of the basic information of the user that matches the search condition is received and displayed on the man-machine interface unit 602.

  The transmission request unit 608 transmits a transmission request to the basic information management server function unit 3 through the basic information management server communication unit 603 in accordance with the transmission operation received from the user through the man-machine interface unit 602.

  The presence information management unit 609 manages the presence information of the user of the own information terminal 6 (the user who logs in to the unified communication system using the own information terminal 6), and every time the presence information is updated, the presence information management unit 609 manages the presence information. The latest presence information of the user of the own information terminal 6 is registered in the presence information management server function unit 4 via the information management server communication unit 604.

  Presence information request unit 610 follows presence information acquisition operation received from the user via man-machine interface unit 602 or presence information acquisition instruction received from basic information management server function unit 3 through basic information management server communication unit 603 Accordingly, the presence information of the telephone partner designated by the presence acquisition information operation or presence information acquisition instruction is acquired from the presence information management server function unit 4 and displayed on the man-machine interface unit 602.

  The desktop sharing unit 611 follows the desktop sharing operation received from the user via the man-machine interface unit 602, and the information screen 6 of the telephone partner that is displaying the presence information on the man-machine interface unit 602 and the desktop screen of the own information terminal 6 Share

  The server sharing unit 612 shares access to the server with the information terminal 6 of the telephone partner that is displaying the presence information on the man machine interface unit 602 according to the server sharing operation received from the user via the man machine interface unit 602.

  The functional configuration of the information terminal 6 shown in FIG. 16 may be realized in hardware by an integrated logic IC such as ASIC or FPGA as in the unified communication support apparatus 1, or may be softened by a computer such as a DSP. It may be realized in terms of wear. Alternatively, in a general-purpose computer such as a PC having a communication interface such as a modem or NIC, the CPU loads a predetermined program from the auxiliary storage device onto the memory in an auxiliary storage device such as a CPU, memory, HDD, DVD-ROM, etc. It may be realized by executing.

  FIG. 17 is a flowchart for explaining the operation of the information terminal 6.

  First, when the authentication request unit 605 accepts a login operation from the user via the man-machine interface unit 602 (YES in S500), the authentication request unit 605 performs a login request process described later to make the user of the self-information terminal 6 a unified communication system. Log in (S501). When the user of the self-information terminal 6 logs in to the unified communication system, the pairing request unit 606 waits to accept a pairing operation from the user via the man-machine interface unit 602 (S510). If a pairing operation is accepted (YES in S510), a pairing request process described later is performed to determine the telephone terminal 5 to be linked to the own information terminal 6 (S511).

  Thereafter, if the search request unit 607 receives a search operation from the user via the man-machine interface unit 602 (YES in S520), the search request unit 607 is managed by the search condition input by the search operation and the presence information management unit 609. The basic information search request including the user ID included in the presence information of the user of the own information terminal 6 is generated, and the basic information search request is transmitted to the basic information management server function unit 3 (S521). Then, the search result is received from the basic information management server function unit 3, and the digest information (user ID, user name and image data) generated from the basic information matching the search condition included in the search result is stored in the man machine The information is displayed on the interface unit 602 (S522).

  Further, when the presence information requesting unit 610 receives a presence information acquisition operation from the user, for example, selecting arbitrary digest information from the digest information currently displayed on the man-machine interface unit 602 and designating a presence information acquisition target ( (YES in S530), a SUBSCRIBE message including the user ID of the presence information acquisition target is transmitted to the presence information management server function unit 4 (S531).

  Further, when the presence information request unit 610 receives the presence information acquisition instruction from the basic information management server function unit 3 (YES in S540), the SUBSCRIBE including the user ID of the presence information acquisition target included in the presence information acquisition instruction The message is transmitted to the presence information management server function unit 4 (S541).

  Further, when the presence information request unit 610 receives a NOTIFY message from the presence information management server function unit 4 (YES in S550), the presence information acquisition target presence information included in the NOTIFY message is sent to the man-machine interface unit 602. It is displayed (S551).

  If the call request unit 608 accepts a call operation for selecting a destination user by selecting presence information displayed on the man-machine interface unit 602, for example, from the user (YES in S560), the call source user ( A transmission request including the user ID of the user of the self-information terminal 6 and the user ID of the designated destination user is generated, and the transmission request is transmitted to the basic information management server function unit 3 (S561). Next, the presence information management unit 609 updates the presence status included in the presence information of the user of the own information terminal 6 managed by the presence information management unit to “in call” (S562). Then, the presence information management unit 609 transmits a PUBLISH message including the updated presence information of the user of the own information terminal 6 to the presence information management server function unit 4 (S563).

  For example, if the desktop sharing unit 611 receives a desktop sharing operation for selecting a desktop sharing partner by selecting presence information displayed on the man-machine interface unit 602, for example, from the user (YES in S570), Of the desktop screen being displayed on the machine interface unit 602 or the application screen displayed on the desktop screen, the application screen selected by the user is captured, and the desktop screen information which is the screen data is acquired (S571). ). Then, a desktop sharing request including the acquired desktop screen information is transmitted to the information terminal 6 specified by the IP address included in the presence information of the designated desktop sharing partner (S572).

  Further, when the desktop sharing unit 611 receives a desktop sharing request from another information terminal 6 (YES in S580), the desktop screen information included in the desktop sharing request is displayed on the man-machine interface unit 602 (S581). ).

  The server sharing unit 612 receives a server sharing operation for selecting a server sharing partner by selecting presence information displayed on the man-machine interface unit 602, for example, while accessing a Web server, a file server, or the like. If so (YES in S590), the IP address or URI of the server being accessed is acquired (S591). Then, a server sharing request including the acquired IP address or URI is transmitted to the information terminal 6 specified by the IP address or URI included in the presence information of the designated server sharing partner (S592).

  In addition, when the server sharing unit 612 receives a server sharing request from another information terminal 6 (YES in S600), the server sharing unit 612 accesses the server specified by the IP address or URI included in the server sharing request, and the Web page And the like are acquired and displayed on the man-machine interface unit 602 (S601).

  When the authentication request unit 605 receives a log-off operation from the user via the man-machine interface unit 602 (YES in S610), the authentication request unit 605 performs a log-off request process described later to send the user of the own information terminal 6 from the unified communication system. Log off (S611). Then, the process returns to S500 and waits for a new login operation.

  FIG. 18A is a flowchart for explaining the login request process (S501) of FIG.

  First, the authentication request unit 605 generates a login request including, as login information, the account name and password of the user of the own information terminal 6 input by the login operation, and transmits this login request to the basic information management server function unit 3. (S5010). Then, it waits for a response from the basic information management server function unit 3 (S5011).

  Here, when the basic information of the user of the own information terminal 6 is received as a response from the basic information management server function unit 3 (YES in S5011), the authentication request unit 605 sends a message indicating that login is permitted to the man-machine interface unit. This basic information is passed to the presence information management unit 609. In response to this, the presence information management unit 609 generates presence information from the basic information received from the authentication request unit 605 and the presence status “attended” and holds this as presence information of the user of the self-information terminal 6. (S5012). Note that the presence information need not include all of the basic information. For example, the presence information may not include image data of basic information.

  Then, the presence information management unit 609 transmits a PUBLISH message including the presence information of the user of the own information terminal 6 to the presence information management server function unit 4 (S5013). Thereafter, this flow is ended, and the process returns to S510 in FIG.

  On the other hand, when an error message is received as a response from the basic information management server function unit 3 (NO in S5011), the authentication request unit 605 displays a message indicating that login is not permitted on the man-machine interface unit 602. Predetermined error processing is performed (S5014), this flow is terminated, and the process returns to S500 in FIG. 17 to wait for a new login operation.

  FIG. 18B is a flowchart for explaining the logoff request process (S611) of FIG.

  First, the authentication request unit 605 generates a logoff request including the account name of the user of the information terminal 6 input by the logoff operation as logoff information, and transmits the logoff request to the basic information management server function unit 3 (S6110). ). Then, it waits for a response from the basic information management server function unit 3 (S6111).

  Here, when the basic information of the user of the own information terminal 6 is received as a response from the basic information management server function unit 3 (YES in S6111), the authentication request unit 605 sends a message indicating that the user has been logged off to the man-machine interface unit 602. And the basic information is passed to the presence information management unit 609. In response, the presence information management unit 609 generates presence information including the basic information received from the authentication request unit 605 and the presence status “absent” (S6112). Note that the presence information need not include all of the basic information. For example, the presence information may not include image data of basic information. Then, the presence information management unit 609 transmits a PUBLISH message including the presence information of the user of the own information terminal 6 to the presence information management server function unit 4 (S6113), and the user information of the own information terminal 6 that is held. Discard presence information. Thereafter, this flow is ended, and the process returns to S500 in FIG.

  On the other hand, when an error message is received as a response from the basic information management server function unit 3 (NO in S6111), the authentication request unit 605 sends a message indicating that the user is not logged in to the unified communication system to the man-machine interface unit 602. A predetermined error process such as display on the screen is performed (S6114), and then this flow is terminated and the process returns to S520 in FIG.

  FIG. 19 is a flowchart for explaining the pairing request processing (S511) of FIG.

  First, the pairing request unit 606 transmits a pairing request including the user ID of the user of the own information terminal 6 to the basic information management server function unit 3 (S5110). Then, it waits for a response from the basic information management server function unit 3 (S5111). In the meantime, the user of the self-information terminal 6 confirms the telephone terminal 5 linked to the self-information terminal 6 by performing a cooperation request button operation and a cooperation confirmation button operation using the desired telephone terminal 5 (FIG. 2). S111 to S121).

  Here, when a pairing confirmation notification is received as a response from the basic information management server function unit 3 (YES in S5111), the pairing request unit 606 displays the telephone number of the telephone terminal 5 included in the pairing confirmation notification. Is displayed on the man-machine interface unit 602 (S5112) to notify the user of the telephone terminal 5 linked to the self-information terminal 6.

  Thereafter, the pairing request unit 606 receives update information of the user of the own information terminal 6 from the basic information management server function unit 3 and passes this update information to the presence information management unit 609. In response to this, the presence information management unit 609 updates the presence information by adding the telephone number of the telephone terminal 5 included in the update information to the presence information of the user of the own information terminal 6 that is held. (S5113). Then, the presence information management unit 609 transmits a PUBLISH message including the updated presence information of the user of the information terminal 6 to the presence information management server function unit 4 (S5114). Thereafter, this flow is ended, and the process returns to S520 in FIG.

  On the other hand, when an error message is received as a response from the basic information management server function unit 3 (NO in S5111), the pairing request unit 606 displays a message indicating that the pairing has failed on the man-machine interface unit 602. Predetermined error processing is performed (S5115), and then the process returns to S510 in FIG. 17 to wait for a new pairing operation.

  The embodiment of the present invention has been described above.

  In this embodiment, the telephone number of the telephone terminal 5 being used by the user and the IP address of the information terminal 6 are registered in the presence information management server function unit 4 as the user's presence information.

  That is, the basic information management server function unit 3 performs login processing based on the login request received from the information terminal 6, registers the IP address of the information terminal 6 that is the login request transmission source in the basic information of the logged-in user, Basic information of the logged-in user is transmitted to the information terminal 6 that is the login request transmission source. If the telephone number of the telephone terminal 5 used by the logged-in user is acquired, the telephone number is registered in the basic information of the user, and the basic information of the user is stored in the information terminal 6 used by the user. Send information update information. Further, if the log-off process is performed based on the log-off request received from the information terminal 6, the IP address of the information terminal 6 is deleted from the basic information of the logged-off user, and the telephone number of the telephone terminal 5 is registered, The telephone number is also deleted, and the basic information of the logged-off user is transmitted to the information terminal 6 that is the log-off information transmission source.

  Further, when the information terminal 6 receives a login operation from the user, the information terminal 6 transmits a login request including the account name and password input by the login operation as login information to the basic information management server function unit 3, and the basic information management server Basic information is received from the function unit 3, and user presence information generated from the basic information is registered in the presence information management server function unit 4. Also, when the basic information update information is received from the basic information management server function unit 3, the presence information of the user generated from the basic information updated by the update information is registered in the presence information management server function unit 4. . Further, when a logoff operation is received from the user, a logoff request including the account name as logoff information is transmitted to the basic information management server function unit 3, and the basic information is received from the basic information management server function unit 3. The generated user presence information is registered in the presence information management server function unit 4.

  For this reason, according to the present embodiment, it is possible to specify the information terminal 6 that cooperates with the user's telephone terminal 5 by using the information terminal 6 that is being used by the other party, and therefore, a plurality of users When the telephone terminal 5 or a plurality of information terminals 6 are shared, even if the combination of the telephone terminal 5 and the information terminal 6 used by each user is not determined in advance, the telephone terminal 5 and the information terminal 6 used by the user are determined. It becomes possible to support so that it can cooperate.

  Further, in the present embodiment, the basic information management server function unit 3 is stored in the basic information storage unit 303 when receiving a call request including designation of a caller user and a callee user from the information terminal 6. Making and receiving calls using the telephone number included in the basic information of the caller user as the caller number and the telephone number included in the basic information of the callee user stored in the basic information storage unit 303 as the callee number A control instruction is transmitted to the main device function unit 2, and a presence information acquisition instruction including the user ID included in the basic information of the calling user is specified by the IP address included in the basic information of the destination user To the information terminal 6 to be transmitted.

  Further, when the main apparatus function unit 2 receives the outgoing / incoming control instruction from the basic information management server functional unit 3, the main apparatus function unit 2 is transmitting the telephone terminal 5 specified by the source number included in the outgoing / incoming control instruction. At the same time, a call signal is sent to the telephone terminal 5 specified by the destination number included in the outgoing / incoming call control instruction, and outgoing / incoming calls between these telephone terminals 5 are controlled.

  Therefore, in the present embodiment, the user can establish a communication path between the telephone terminal 5 linked to the information terminal 6 and the telephone terminal 5 of the telephone partner by operating the information terminal 6. Since the presence information of the user can be displayed on the information terminal 6 that cooperates with the telephone terminal 5 of the telephone partner, the usability of the telephone can be improved.

  In the present embodiment, when the basic information management server function unit 3 receives a basic information search request including a search condition from the information terminal 6, the basic information management server function unit 3 obtains basic information from the basic information storage unit 303 based on the search condition. For each searched basic information, digest information including a user ID, a user name, and image data included in the basic information is generated. And the search result containing these digest information is transmitted to the information terminal 6 of a basic information search request transmission source. Therefore, in the present embodiment, the user can easily check the outline of the candidate to be a telephone partner using the information terminal 6.

  Further, in the present embodiment, when the main apparatus function unit 2 receives a call signal including a call destination number from the telephone terminal 5, it sends a call signal to the telephone terminal 5 specified by the call destination number. In addition to controlling outgoing / incoming calls between the caller telephone terminal 5 and the callee telephone terminal 5, a transmission / reception information notification including the caller number and the callee number is sent to the basic information management server function unit 3. To do.

  Further, when the basic information management server function unit 3 receives the outgoing / incoming information notification from the main device functional unit 2, the basic information management server functional unit 3 includes the basic information including the source number and the destination number included in the outgoing / incoming information notification. The user ID included in the basic information including the destination number is retrieved from the information terminal 6 specified by the IP address included in the basic information including the caller number by searching the basic information storage unit 303. The information terminal 6 specified by the IP address included in the basic information including the destination number includes the user ID included in the basic information including the source number. Send presence information acquisition instruction.

  Therefore, according to the present embodiment, by making a call between the telephone terminals 5, it is possible to display the presence information of the other party on the information terminal 6 that cooperates with each telephone terminal 5. For this reason, usability of the telephone is improved.

  In the present embodiment, the basic information management server function unit 3 uses the telephone number received from the main unit function unit 2 within a predetermined period after receiving the pairing request from the information terminal 6 as the pairing request. The telephone number of the telephone terminal 5 used by the user specified by the included user ID is acquired and added to the basic information of this user. The main device function unit 2 transmits the telephone number of the telephone terminal 5 on which a predetermined button operation has been performed to the basic information management server function unit 3. Therefore, in this embodiment, the user can determine the telephone terminal 5 to be linked to the information terminal 6 used for login by a simple operation.

  Further, in the present embodiment, when the information terminal 6 accepts a call operation with designation of presence information being displayed from the user, the information terminal 6 uses the user of the self-information terminal 6 as a caller user and uses the specified presence information. A transmission request with the identified user as the destination user is transmitted to the basic information management server function unit 3. For this reason, the user can make a call by the telephone terminal 5 linked to the information terminal 6 by performing a simple operation on the information terminal 6.

  In the present embodiment, when the information terminal 6 accepts a desktop sharing operation with designation of the presence information being displayed, the information terminal 6 itself communicates with another information terminal 6 specified by the IP address included in the presence information. When a desktop sharing request including desktop screen information of the information terminal 6 is transmitted and a desktop sharing request is received from another information terminal 6, the desktop screen information included in the desktop sharing request is displayed. Therefore, according to the present embodiment, the user can share the desktop screen of his / her own information terminal 6 or the information terminal 6 of the other party with the other party, so that the usability of the telephone can be further improved.

  In the present embodiment, the information terminal 6 is specified by the IP address included in the presence information when receiving a server sharing operation with designation of the presence information being displayed while accessing an arbitrary server. When the server sharing request including the IP address of the server being accessed is transmitted to the other information terminal 6 and the server sharing request is received from the other information terminal 6, the IP included in the server sharing request Access the server specified by the address. Therefore, in the present embodiment, the user can share the screen of the server being accessed by the information terminal 6 or the information terminal 6 of the telephone partner with the telephone partner, thereby further improving the usability of the telephone. Can do.

  In addition, this invention is not limited to said embodiment, Many deformation | transformation are possible within the range of the summary.

  For example, in the above embodiment, the basic information management server function unit 3 has the log-in status registered in the field 3032 for each record 3030 stored in the basic information storage unit 303, or If the login state registered in the field 3032 is “login”, but the telephone terminal 5 associated with the information terminal 6 specified by the IP address registered in the subfield 3041 has not been determined, The telephone number (for example, a mobile phone number) of the absent contact address determined in advance may be registered in the subfield 3040.

  In the above embodiment, the basic information management server function unit 3 is configured by performing a pairing operation on the information terminal 6 and then performing a cooperation request button operation on the telephone terminal 5 within a predetermined period. However, after receiving the pairing request from the information terminal 6, the telephone number is received from the main device function unit 2 within a predetermined period, and this telephone number is specified by the user ID included in the pairing request. In addition to the basic information, the information terminal 6 is linked to the telephone terminal 5. However, the present invention is not limited to this.

  For example, when the user performs a pairing operation with designation of the telephone number of the telephone terminal 5 on the information terminal 6, the user ID and designation of the user are designated from the information terminal 6 to the basic information management server function unit 3. The pairing request including the received telephone number is transmitted, and the basic information management server function unit 3 uses the telephone number included in the pairing request received from the information terminal 6 as the user ID included in the pairing request. The information terminal 6 may be linked to the telephone terminal 5 in addition to the basic user information specified by

  Alternatively, the telephone terminal 5 periodically transmits a beacon signal including the telephone number of the telephone terminal 5 from a speaker included in the telephone terminal 5 as an audio signal using a frequency outside the audible range. In addition, a microphone is provided in the information terminal 6, a beacon signal transmitted from each telephone terminal 5 is received by this microphone, and a telephone number included in the beacon signal having the highest volume is linked to the own information terminal 6. Determine the phone number. Then, when the user performs a pairing operation on the information terminal 6, a pairing request including the user ID of the user and the determined telephone number is transmitted from the information terminal 6, and the basic information management server function unit 3 The telephone number included in the pairing request received from the information terminal 6 is added to the basic information of the user specified by the user ID included in the pairing request, and the information terminal 6 is changed to the telephone terminal 5. You may make it cooperate.

  1: Unified communication support device 2: Main device function unit 3: Basic information management server function unit 4: Presence information management server function unit 5, 5-1 to 5-n: Telephone terminals 6, 6- 1 to 6-m: Information terminal, 7: LAN, 8: Public network, 201: Telephone terminal interface unit, 202: Public network interface unit, 203: Basic information management server function unit interface unit, 204: Call control unit, 205 : Relay control unit, 301: LAN interface unit, 302: Main device function unit interface unit, 303: Basic information storage unit, 304: Authentication unit, 305: Number acquisition unit, 306: Incoming / outgoing control instruction unit, 307: Presence information Acquisition instruction unit 308: Search unit 401: LAN interface unit 402: Presence information Storage unit 403: Presence information management unit 601: LAN interface unit 602: Man-machine interface unit 603: Basic information management server communication unit 604: Presence information management server communication unit 605: Authentication request unit 606: Pair Ring request unit, 607: Search request unit, 608: Call request unit, 609: Presence information management unit, 610: Presence information request unit, 611: Desktop sharing unit, 612: Server sharing unit

Claims (8)

A unified communication support method for supporting unified communication by cooperation between a telephone terminal and an information terminal,
A basic information management server that manages basic information of each of a plurality of users
Upon receiving a login request from the information terminal, a login process is performed, the address information of the information terminal is registered in the basic information of the logged-in user, and the basic information of the user is transmitted to the information terminal
When the telephone number of the telephone terminal used by the logged-in user is acquired, the telephone number of the telephone terminal is registered in the basic information of the user, and the information terminal specified by the address information registered in the basic information Update information of the basic information to
When a logoff request is received from the information terminal, logoff processing is performed, address information of the information terminal is deleted from the basic information of the logged off user, and the telephone number of the telephone terminal is registered in the basic information of the user. If so, delete the phone number, send the user basic information to the information terminal,
When a call request with designation of the caller user and the callee user is received from the information terminal, the telephone number included in the basic information of the caller user is set as the caller number, and the callee user basic information is included in the callee user basic information. The telephone terminal that transmits an outgoing / incoming call control instruction with the included telephone number as a called party number to the main apparatus, and is identified to the main apparatus by the source number included in the outgoing / incoming call control instruction Is transferred to the outgoing call state, and a call signal is sent to the telephone terminal specified by the destination number included in the outgoing / incoming call control instruction, and is included in the basic information of the outgoing call user A presence information acquisition instruction including user identification information is transmitted to the information terminal specified by the address information included in the basic information of the destination user;
The information terminal
Upon receiving a login operation from a user, the login request is transmitted to the basic information management server, the basic information of the user is received from the basic information management server, and the presence information of the user including the basic information is Register to the presence information management server that manages the presence information of each of multiple users,
Upon receiving the basic information update information from the basic information management server, the presence information of the logged-in user including the basic information updated by the update information is registered in the presence information management server. ,
Upon receiving a presence information acquisition instruction from the basic information management server, a presence information acquisition request of a user other than the user of the own information terminal specified in the presence information acquisition instruction is transmitted to the presence information management server, Receiving presence information of the other user from the presence information management server;
Upon receiving a logoff operation from a user, the logoff request is transmitted to the basic information management server, the basic information of the user is received from the basic information management server, and the presence information of the user including the basic information is transmitted to the presence information A unified communication support method characterized by being registered in an information management server. A unified communication support device for supporting unified communication by cooperation between a telephone terminal and an information terminal,
A presence information management server function unit for managing presence information of each of a plurality of users;
A basic information management server function unit for managing basic information of each of the plurality of users;
A main device function unit that accommodates a plurality of the telephone terminals and has a function of a telephone main device that controls outgoing and incoming calls of each of the telephone terminals ;
The presence information management server function unit includes:
Presence information storage means for storing presence information of each of the plurality of users;
Presence information update means for updating the presence information of the user stored in the presence information storage means based on the presence information of the user received from the information terminal;
Presence information transmitting means for transmitting the presence information of the user stored in the presence information storage means to the information terminal in accordance with the user presence information acquisition request received from the information terminal;
The basic information management server function unit includes:
Basic information storage means for storing basic information of each of the plurality of users;
Login off processing means for executing login processing and logoff processing for each of the plurality of users;
Telephone number acquisition means for acquiring the telephone number of the telephone terminal used by the logged-in user;
When a call request with designation of a caller user and a callee user is received from the information terminal, a telephone number included in the basic information of the caller user stored in the basic information storage means is sent Sending / receiving calls to and from the main unit function unit, which is an original number and sending / receiving control instructions with the telephone number included in the basic information of the destination user stored in the basic information storage means as the destination number Control instruction means;
User identification information included in the basic information of the caller user stored in the basic information storage means when receiving a call request with designation of the caller user and the callee user from the information terminal Presence information acquisition instruction means for transmitting the presence information acquisition instruction to the information terminal specified by the address information included in the basic information of the destination user stored in the basic information storage means. And
The login off processing means includes:
When a login request is received from the information terminal, the login process is performed, and the address information of the information terminal is registered in the basic information of the user who has logged in by the login process stored in the basic information storage unit At the same time, the basic information of the user is transmitted to the information terminal,
When the logoff request is received from the information terminal, the information terminal performs the logoff process based on the logoff request and is stored in the basic information storage means, and the basic information of the user who has logged off by the logoff process If the telephone number of the telephone terminal is registered in the basic information of the user, the telephone number is deleted and the basic information of the user is transmitted to the information terminal.
The basic information management server function unit includes:
When the telephone number acquisition unit acquires the telephone number of the telephone terminal used by the logged-in user, the basic information of the user stored in the basic information storage unit includes the telephone number of the telephone terminal. And sending update information of the basic information to the information terminal specified by the address information registered in the basic information ,
The main device function unit
When the outgoing / incoming control instruction is received from the basic information management server function unit, the telephone terminal specified by the source number included in the outgoing / incoming control instruction is shifted to the outgoing call state, and A unified communication support apparatus for transmitting a call signal to the telephone terminal specified by a destination number included in an incoming call control instruction . The unified communication support device according to claim 2 ,
The basic information management server function unit includes:
When a basic information search request accompanied by specification of search conditions is received from the information terminal, basic information is searched from the basic information storage unit based on the search conditions, and the user identification included in the searched basic information A unified communication support apparatus, further comprising: search means for transmitting search result information including information and a user name to the information terminal. The unified communication support device according to claim 2,
The main device function unit
When a call signal with designation of a destination number is received from the telephone terminal, a call signal is sent to the telephone terminal specified by the destination number, and the basic information management server function unit Sending / receiving information notification with specification of the source number and the destination number that is the phone number of the terminal,
The basic information management server function unit includes:
When receiving the incoming / outgoing information notification from the main unit function unit, the basic information storage unit retrieves the basic information including the source number and the destination number included in the outgoing / incoming information notification from the basic information storage means. Then, a presence information acquisition instruction including user identification information included in the basic information including the destination number is issued to the information terminal specified by the address information included in the basic information including the source number. Presence information acquisition instruction including user identification information included in the basic information including the source number to the information terminal that is transmitted and specified by the address information included in the basic information including the destination number A unified communication support apparatus further comprising presence information acquisition instructing means for transmitting. The unified communication support device according to any one of claims 2 to 4 ,
The main device function unit
The telephone number of the telephone terminal on which a predetermined button operation has been performed is transmitted to the basic information management server function unit,
The telephone number acquisition means
Login in which the telephone number received from the main unit function unit within a predetermined period after the basic information management server function unit receives a pairing request with user identification information from the information terminal is specified by the user identification information A unified communication support apparatus, which is obtained as a telephone number of the telephone terminal used by a user inside. The unified communication support device according to any one of claims 2 to 4 ,
The telephone number acquisition means
When the basic information management server function unit receives a pairing request with user identification information and a telephone number from the information terminal, the telephone number is used by the logged-in user specified by the user identification information. A unified communication support device that is obtained as a telephone number of a telephone terminal. A unified communication system comprising a plurality of telephone terminals, a plurality of information terminals, and the unified communication support device according to any one of claims 2 to 6 ,
The information terminal
Basic information management server communication means for communicating with the basic information management server function unit of the unified communication support device;
Presence information management server communication means for communicating with the presence information management server function unit of the unified communication support device;
When a login operation is received from a user, a login request is transmitted to the basic information management server function unit via the basic information management server communication unit, and when a logoff operation is received from the user, the basic information management server Login off request means for transmitting a logoff request to the basic information management server function unit via communication means;
The presence information management server function via the presence information management server communication means when user basic information or basic information update information is received from the basic information management server function section via the basic information management server communication means. Presence information transmitting means for transmitting presence information of the user including the basic information or the basic information updated by the update information to the unit;
Presence information display means for displaying presence information received from the presence information management server function unit via the presence information management server communication means;
According to the presence information acquisition operation received from the user or the presence information acquisition instruction received from the basic information management server function unit, the presence information acquisition server or the presence information acquisition operation or And a presence information acquisition request means for transmitting a presence information acquisition request of a user other than the user of the own information terminal designated by the presence information acquisition instruction. Computer
Presence information management server function unit for managing presence information of a plurality of users each basic information management server function unit for managing information of the plurality of users, respectively, and accommodates a plurality of telephone terminals, the telephone terminal of each of the calling It functions as a main unit function unit having the function of a telephone main unit for controlling incoming calls ,
The presence information management server function unit includes:
Presence information storage means for storing presence information of each of the plurality of users;
Presence information update means for updating the presence information of the user stored in the presence information storage means based on the presence information of the user received from the information terminal;
Presence information transmitting means for transmitting the presence information of the user stored in the presence information storage means to the information terminal in accordance with the user presence information acquisition request received from the information terminal;
The basic information management server function unit includes:
Basic information storage means for storing basic information of each of the plurality of users;
Login off processing means for executing login processing and logoff processing for each of the plurality of users;
Telephone number acquisition means for acquiring the telephone number of the telephone terminal used by the logged-in user;
When a call request with designation of a caller user and a callee user is received from the information terminal, a telephone number included in the basic information of the caller user stored in the basic information storage means is sent Sending / receiving calls to and from the main unit function unit, which is an original number and sending / receiving control instructions with the telephone number included in the basic information of the destination user stored in the basic information storage means as the destination number Control instruction means;
User identification information included in the basic information of the caller user stored in the basic information storage means when receiving a call request with designation of the caller user and the callee user from the information terminal Presence information acquisition instruction means for transmitting the presence information acquisition instruction to the information terminal specified by the address information included in the basic information of the destination user stored in the basic information storage means. And
The login off processing means includes:
When the login request is received from the information terminal, the login process is performed, and the address information of the information terminal is registered in the basic information of the user who has logged in by the login process stored in the basic information storage unit. , Send the basic information of the user to the information terminal,
When the logoff information is received from the information terminal, the logoff process is performed, and the address information of the information terminal is deleted from the basic information of the user logged off by the logoff process stored in the basic information storage unit. If the telephone number of the telephone terminal is registered in the basic information of the user, the telephone number is deleted, and the basic information of the user is transmitted to the information terminal.
The basic information management server function unit includes:
When the telephone number acquisition unit acquires the telephone number of the telephone terminal used by the logged-in user, the telephone number of the telephone terminal is stored in the basic information stored in the basic information storage unit. And sending update information of the basic information to the information terminal specified by the address information registered in the basic information ,
The main device function unit
When the outgoing / incoming control instruction is received from the basic information management server function unit, the telephone terminal specified by the source number included in the outgoing / incoming control instruction is shifted to the outgoing call state, and A program for sending a call signal to the telephone terminal specified by a destination number included in an incoming call control instruction .

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