JP6071119B2 - Terminal device, defect report system and program - Google Patents

Description

  The present invention relates to a terminal device, a failure report system, and a program.

  Patent Document 1 discloses that input image data is obtained from an input image for which an output request has been received, or input image data for which an output request has been obtained, and the input image data is subjected to image processing to produce an output image or output image data. Is a remote diagnosis method for remotely diagnosing an image output device that outputs the output image data, the output image data or the image data of the output image, and the output image data or the output image from the input image data. Image processing configuration information acquired before obtaining the output image data or the output image from the input image data, and the image At least one of output device management information and error occurrence information when an error occurs in the image output device The transfer image data and the transfer information are transferred to a remote diagnosis device connected using a communication line, and the transferred image data and the transfer information are used in the remote diagnosis device. A remote diagnosis method for an image output device is described, wherein remote diagnosis of the image output device is performed.

JP 2001-203831 A

  An object of this invention is to provide the terminal device which can display a display item in the suitable position according to the screen to display, a malfunction report system, and a program.

The present invention according to claim 1 is a display means for displaying at least an input screen for displaying a plurality of items to be input, a browsing screen for browsing the plurality of input items, and the plurality of items. The display means includes a schematic diagram for accepting an input of a location where a problem occurs on the input screen, and a photograph showing the location where the problem occurs is the position displayed near the priority position than the pictures attached column, in the browsing screen, the photo accompanying column is a terminal device for displaying a position closer to the priority position than the schematic diagram.

The present invention according to claim 2 includes a terminal device and a parent device that communicates with the terminal device, wherein the terminal device displays an input screen for displaying a plurality of items to be input and the input plurality Display means for displaying at least a browsing screen for browsing items, and input means for inputting the plurality of items, wherein the display means has a problem in the input screen. the schematic diagram for accepting input of which points to display at a position closer to the priority position than the pictures accompanying column photograph showing a portion where failure has occurred is attached, in the browsing screen, the photo accompanying column The defect reporting system that displays the position closer to the priority position than the schematic diagram.

The present invention according to claim 3 is a display unit for displaying at least a terminal screen, an input screen for displaying a plurality of items to be input, and a browsing screen for browsing the plurality of input items. The input means for inputting the plurality of items is functioned as a schematic diagram for accepting an input of a place where a defect has occurred in the input screen, and the display means shows a place where the defect occurs. than the pictures accompanying column photograph showing is attached, is displayed at a position closer to the priority position, in the browsing screen, the photo accompanying column, than the schematic diagram, a program to be displayed at a position closer to the priority position is there.

  According to the present invention, on the input screen, the schematic diagram can be arranged closer to the priority position than the photo column, and on the browsing screen, the photo column is arranged closer to the priority position than the schematic diagram. It is possible to improve the visibility during browsing while ensuring the ease of input during the input.

It is a figure which shows the malfunction report system which concerns on embodiment of this invention. It is a figure which shows the image forming apparatus which is an example of the maintenance target object with which a malfunction is reported by the malfunction reporting system shown by FIG. It is a figure which shows the terminal device which the malfunction report system shown by FIG. 1 has. It is a figure which shows the state which the terminal device shown by FIG. 3 displayed the initial screen. FIG. 4 is a first diagram illustrating a state in which the terminal device illustrated in FIG. 3 is displaying an input screen. FIG. 6 is a second diagram showing a state in which the terminal device shown in FIG. 3 is displaying an input screen, and shows a portion below the position shown in FIG. 5 of the input screen. It is a figure which shows the terminal device which is. FIG. 6 is a third diagram showing a state in which the terminal device shown in FIG. 3 is displaying an input screen, showing a portion below the position shown in FIG. 6 of the input screen. It is a figure which shows the terminal device which is. FIG. 6 is a fourth diagram showing a state where the terminal device shown in FIG. 3 displays an input screen, and shows a portion below the position shown in FIG. 7 of the input screen. It is a figure which shows the terminal device which is. It is a figure which expands and shows the schematic diagram displayed on the display apparatus of the terminal device shown in FIG. FIG. 4 is a first diagram illustrating a state in which the terminal device illustrated in FIG. 3 is displaying a browsing screen. 3 is a second diagram showing a state in which the terminal device shown in FIG. 3 is displaying a browsing screen, and shows a portion below the position shown in FIG. 10 of the browsing screen. It is a figure which shows a terminal device. FIG. 6 is a third diagram showing a state in which the terminal device shown in FIG. 3 is displaying a browsing screen, and shows a portion below the position shown in FIG. 11 of the browsing screen. It is a figure which shows a terminal device. FIG. 9 is a fourth diagram illustrating a state in which the terminal device illustrated in FIG. 3 displays a browsing screen, and illustrates a portion below the position illustrated in FIG. 12 of the browsing screen. It is a figure which shows a terminal device. It is a flowchart explaining operation | movement of the terminal device shown by FIG.

Next, embodiments for carrying out the present invention will be described with reference to the drawings.
FIG. 1 shows a defect reporting system 10 according to an embodiment of the present invention. As shown in FIG. 1, the defect reporting system 10 includes a terminal device 100 such as a personal computer, a smartphone, or a tablet terminal device, a server device 502, and a database 504 used as a storage unit. Yes. Here, the server apparatus 502 and the database 504 constitute a parent apparatus 500 that communicates with the terminal apparatus 100.

  The terminal device 100 can communicate with the server device 502 via the communication network, and the present invention can be applied to any device as long as it can report defect information to the server device 502. In the present embodiment, the terminal device 100 has a photographing device 118 (see FIG. 3) capable of photographing a failure occurrence location used as the photographing device 118 (see FIG. 3) and an input device 110 (see FIG. 3). A case where the smartphone is provided with a touch panel that can be used for touch input will be described.

  The terminal device 100 is carried by a service person (maintenance personnel) who performs maintenance management, repair, etc. of the image forming apparatus 200 such as a printer used by an end user, and inputs defect information and transmits it to the server device 502. The defect information stored in the database 504 is used for browsing through the server device 502.

  The terminal device 100 and the server device 502 are connected via, for example, a wireless LAN terminal 30 such as a Wi-Fi router or the Internet communication network 40 to transmit and receive defect information and the like.

  When the terminal device 100 is a mobile phone device, a smartphone, or the like, the terminal device 100 and the server device 502 can be connected via a mobile phone line network to transmit / receive defect information. is there.

  In the failure reporting system 10 of the present embodiment, when a failure such as failure or abnormal operation occurs in the image forming apparatus 200 that is a maintenance target installed at the end user's location, a service person carries the terminal device 100 with him / her. Go to the location of the image forming apparatus 200, input product information such as product model name, serial number, content of failure, photo of the location of the failure to the terminal device 100, and server via the wireless LAN terminal 30 and the Internet communication network 40 To the device 502.

  Then, the server device 502 stores and stores the received defect information in the database 504, searches the database 504 in response to a browsing request from the terminal device 100, and transfers the corresponding defect information to the terminal device 100. Perform the action.

  FIG. 2 shows an image forming apparatus 200. As illustrated in FIG. 2, the image forming apparatus 200 includes an image forming apparatus main body 202, and a power supply unit 204 and a control unit 206 are disposed in the image forming apparatus main body 202. Further, a display device 208 is mounted on, for example, a front side plate of the image forming apparatus main body 202. The display device 208 displays information related to the image forming apparatus 200 such as a location where a defect occurs in the image forming apparatus 200, for example.

  Further, in the image forming apparatus main body 202, a toner image forming unit 220 for forming a toner image, a first paper feeding device 290 for supplying paper to the toner image forming unit 220, and a paper for the toner image forming unit 220 are also provided. And a second paper feeding device 292 for supplying the paper.

  The toner image forming unit 220 exposes the photosensitive drums 222Y, 222M, 222C, and 222K, and these photosensitive drums, and exposes the photosensitive drums 224Y, 224M, 224C, and 224K. A developing device 226Y for developing the latent image formed on the photosensitive drum 222Y with yellow toner, a developing device 226M for developing the latent image formed on the photosensitive drum 222M with magenta toner, and the photosensitive drum 222C. A developing device 226Y that develops the latent image formed on the photosensitive drum 222K with cyan toner, and a developing device 226K that develops the latent image formed on the photosensitive drum 222K with black toner.

  The toner image forming unit 220 also includes a transfer belt 230 onto which the toner images are transferred from the photosensitive drums 222Y, 222M, 222C, and 222K, a cleaning device 232 that cleans the transfer belt 230, and a transfer belt 230 to a sheet. And a secondary transfer device 234 for further transferring the toner image.

  Also, in the image forming apparatus main body 202, a registration roll 240 used for controlling the timing at which the sheet is conveyed from the transfer belt 230 to the position where the toner image is transferred, and the transfer to the sheet. A fixing device 242 that fixes the toner image on the paper and a discharge roll 244 that discharges the paper on which the toner image is fixed to the outside of the image forming apparatus main body 202 are disposed.

  Further, the image forming apparatus 200 includes a document reading device 250 including a document reading unit 252 that reads a document and a document feeding device 254 that sends the document to the document reading unit 252.

  Each part of the image forming apparatus 200 described above may fail, such as a failure or a time when replacement is required. When a problem occurs in each part of the image forming apparatus 200, the location where the problem has occurred and the content of the problem that has occurred may be displayed on the display device 208 using a predetermined code, for example.

  FIG. 3 shows the terminal device 100. As illustrated in FIG. 3, the terminal device 100 performs wireless communication with the CPU 102, the memory 104 that can temporarily store data, the storage device 106 such as a flash memory, and the wireless LAN terminal 30 to perform data communication. A wireless LAN interface (IF) 108 for transmitting and receiving, an input device 110 such as a touch sensor, a display device 112, a GPS (Global Positioning System) receiving unit 114, and a photographing device 118 such as a camera. These components are connected to each other via a control bus 120.

  The GPS receiving unit 114 detects the current position of the terminal device 100. For example, the GPS receiving unit 114 receives and processes radio waves from three or more GPS satellites orbiting the earth, thereby processing the current position of the terminal device 100. The position is detected as position information including, for example, latitude and longitude information.

  The CPU 102 executes a predetermined process based on a program stored in the memory 104 or the storage device 106 and controls the operation of the terminal device 100. This program can also be obtained by downloading it via the Internet communication network 40 or the mobile phone network and provided to the CPU 102.

  As the display device 112, for example, a touch panel can be used as described above. In addition, the display device 112 includes an input screen 152 (see, for example, FIG. 5) for displaying a plurality of items to be input, and a browsing screen 154 (for example, FIG. 10) for browsing the plurality of input items. As a display means for displaying at least. The display device 112 also displays an initial screen 140 (see FIG. 4), for example, in addition to displaying the input screen 152 and the browsing screen 154.

  FIG. 4 shows the terminal device 100 in a state where the initial screen 140 is displayed. The initial screen 140 is a screen that is displayed on the display device 112 when a program that can report a defect in the image forming apparatus 200 and can view information recorded in the database 504 is activated. In this embodiment, the touch panel is used as the input device 110 and the display device 112. In the terminal device 100 shown in FIG. 4, the photographing device 118 is mounted on the surface opposite to the surface on which the touch panel of the terminal device 100 is mounted.

  On the initial screen 140, a new report input button 142 and a report browsing button 144 are displayed. The new report input button 142 is a button for transitioning to a new report input mode for transmitting new defect information to the server apparatus 502. When the operator touches the new report input button 142, the touch panel screen is initialized. Transition from the screen 140 to the input screen 152 (see FIG. 5). The report browsing button 144 is a button for transitioning to a report browsing mode for browsing defect information already stored in the database 504. When the operator touches the report browsing button 144, the screen of the touch panel is initialized. The screen 140 is changed to a browsing screen 154 (see FIG. 10).

  5 to 8 show the terminal device 100 on which an input screen 152 that is a screen displayed in the new report input mode is displayed. The input screen 152 is a screen with a size that cannot be displayed entirely on the display device 112, and the operator can visually observe the entire screen by scrolling the display portion by tracing the display device 112 with a finger. Is. FIG. 5 shows the initial state of transition to the input screen 152.

  This first state is the state scrolled to the top, and the item with the highest priority for the user is displayed first. In other words, in this example, the upper part is the priority position, and the priority is lowered as the lower part is scrolled. The priority position indicates the position of the first state displayed when the transition is made, and scrolls up and down. When the uppermost part is displayed first, the uppermost part becomes the priority position.

  Further, FIG. 6 shows the terminal device 100 in a state in which a portion below the position shown in FIG. 5 of the input screen 152 is displayed, and FIG. 7 shows the input screen 152. FIG. 8 shows the terminal device 100 in a state in which the lower part of the position shown in FIG. 6 is displayed. FIG. 8 shows the input screen 152 from the position shown in FIG. The terminal device 100 in a state where the lower part is displayed is shown.

  As shown in FIG. 5, a serial number column 162 is displayed at the top of the input screen 152. The serial number column 162 is a column for the operator to input a serial number that is maintenance object specifying information for specifying the image forming apparatus 200 that is a maintenance object, and displays the serial number that has already been input. It is a column. FIG. 5 shows a serial number column 162 in which “44520187”, which is the serial number of the image forming apparatus 200, is already input.

  A product number column 164 is displayed below the serial number column 162 of the input screen 152. The product number column 164 is a column for the operator to input a model number for specifying the product (model) of the image forming apparatus 200 that is a maintenance object, and is a column for displaying the already input model number. is there. FIG. 5 shows a product number column 164 in which “DC4633”, which is the model number of the image forming apparatus 200, has already been input.

  On the lower side of the product number column 164 of the input screen 152, a defect status column 166 is displayed. The defect status column 166 is a column for an operator to input a description of a defect that has occurred in the image forming apparatus 200, and is a column in which a defect that has already been input can be viewed. FIG. 5 shows a state in which the description “paper jam” has already been entered in the defect state column 166.

  As shown in FIG. 6, a schematic diagram 300 schematically showing the image forming apparatus 200 that is a maintenance target is shown in a portion below the defect state column 166 of the input screen 152. The schematic diagram 300 is a diagram schematically showing the image forming apparatus 200, and can schematically show a location where a defect occurs in the image forming device 200, that is, a location where maintenance of the image forming device 200 is necessary. It is. The schematic diagram 300 is displayed on the input screen 152 schematically indicating the model in which the product number is input in accordance with the product number input in the product number column 164. Details of the schematic diagram 300 will be described later.

  As shown in FIG. 7, a photo attachment field 168 is shown at a position below the schematic diagram 300 of the input screen 152. The photo attachment column 168 is a column for attaching a photo of a location where a defect has occurred in the image forming apparatus 200 taken by the image taking device 118 or the like, for example, and is a column where the already attached photo can be browsed. Here, the photograph attached to the photograph attachment field 168 corresponds to maintenance content information that is information relating to maintenance necessary for the image forming apparatus 200. In the defect reporting system 10, it is not essential to attach a photo to the photo attachment field 168, and the process can be performed without attaching a photo to the photo attachment field 168.

  As shown in FIG. 8, a cancel button 172 and a send button 174 are shown at a position below the photo attachment field 168 on the input screen 152. The cancel button 172 is a button for canceling input to at least one of the serial number column 162, the product number column 164, the defect status column 166, the schematic diagram 300, and the photo attachment column 168. The transmission button 174 is a button for transmitting the information input in the serial number column 162, the product number column 164, the defect state column 166, the schematic diagram 300, and the photo attachment column 168 to the server device 502.

  As described above, the display device 112 is information relating to maintenance necessary for the image forming apparatus 200 and the serial number used as the maintenance target specifying information for specifying the image forming apparatus 200 that is the maintenance target. At least a photograph of the image forming apparatus 200 corresponding to the maintenance content information is displayed. On the input screen 152, the serial number used as the maintenance target specifying information is a product number, a defect state, a schematic diagram 300, It is displayed above the other information with the photo of the part where the defect occurs. Here, the upper part is used as an example of a priority position.

  FIG. 9 shows an enlarged schematic diagram 300. As described above, the schematic diagram 300 is displayed on the input screen 152 and further displayed on the browsing screen 154. As illustrated in FIG. 9, the schematic diagram 300 includes a plurality of operation units, and the plurality of operation units correspond to the respective units of the image forming apparatus 200.

  That is, the operation unit 304 is the power supply unit 204, the operation unit 306 is the control unit 206, the operation unit 322Y is the photosensitive drum 222Y, the operation unit 322M is the photosensitive drum 222M, and the operation unit 322C is the photosensitive drum 222C. The operation unit 322K corresponds to the photosensitive drum 222K. Further, the operating unit 326Y corresponds to the developing device 226Y, the operating unit 326M corresponds to the developing device 226M, the operating unit 326C corresponds to the developing device 226C, and the operating unit 326K corresponds to the developing device 226K.

  The operation unit 324Y corresponds to the exposure device 224Y, the operation unit 324M corresponds to the exposure device 224M, the operation unit 324C corresponds to the exposure device 224C, and the operation unit 324K corresponds to the exposure device 224K. In addition, the operation unit 390 is the first sheet feeding device 290, the operation unit 392 is the sheet feeding device 292, the operation unit 340 is the registration roll 240, the operation unit 324 is the secondary transfer device 234, and the operation unit 342 is the fixing unit. The operation unit 344 corresponds to the apparatus 242 and the discharge roll 244, respectively. The operation unit 352 corresponds to the document reading unit 252, and the operation unit 354 corresponds to the document feeding device 254.

  In the schematic diagram 300, the operator can report a failure location by the operator touching an operation unit corresponding to each part of the image forming apparatus 200. For example, the operator has recognized that a failure has occurred in the transfer belt 230, for example, by checking an error displayed on the display device 208 or by visually checking the state of the image forming apparatus 200. In this case, by touching the operation unit 330, the operator can report that the location where the failure has occurred in the image forming apparatus 200 is the transfer belt 230.

  10 to 13 show the terminal device 100 on which a browsing screen 154 that is a screen displayed in the report browsing mode is displayed. The browsing screen 154 is a screen with a size that cannot be displayed entirely on the display device 112, and the operator can visually observe the entire screen by scrolling the display portion by tracing the display device 112 with a finger. Is. In FIG. 10, the initial state of transition to the browsing screen 154 is shown.

  Further, FIG. 11 shows the terminal device 100 in a state in which a portion below the position shown in FIG. 10 of the browsing screen 154 is displayed, and FIG. 12 shows the browsing screen 154. FIG. 13 shows the terminal device 100 in a state in which the lower part of the position shown in FIG. 11 is displayed. FIG. 13 shows the browsing screen 154 in the position shown in FIG. The terminal device 100 in a state where the lower part is displayed is shown.

  In the input screen 152 described above, the serial number column 162 is displayed at the top of the plurality of items, and further from the top to the bottom, the product number column 164, the defect state column 166, the schematic diagram 300, and the photo attachment column 168. Each item was displayed in the order. On the other hand, in this browsing screen 154, as shown in FIG. 10 to FIG. 13, the photo attachment field 168 is displayed at the top of the plurality of items, and further schematically from the top to the bottom. In FIG. 300, each item is displayed in the order of a defect state column 166, a product number column 164, and a serial number column 162. As shown in FIG. 13, an end button 176 that is a button for ending the report browsing mode is displayed below the serial number column 162.

    As described above, in the defect reporting system 10, the display device 112 includes a serial number column 162 and a product number column 164 which are a plurality of items to be input on the input screen 152 and the browsing screen 154. The defect state column 166, the schematic diagram 300, and the photo attachment column 168 are displayed at different positions in the display device 112. Further, the display device 112 displays a photograph of the image forming apparatus 200 corresponding to the maintenance content information on the browsing screen 154 above the serial number, product number, defect status, and other information with the schematic diagram 300. ing. Note that the uppermost portion here is used as an example of a priority position.

  When a photograph of a part requiring maintenance of the image forming apparatus 200 is taken by the photographing apparatus 118 when the input is made, the photograph of the image forming apparatus 200 corresponding to the maintenance content information is displayed on the browsing screen 154 as described above. It is displayed above the other information. On the other hand, if a photograph of the image forming apparatus 200 is not taken when an input is made, the schematic diagram 300 is placed above the other items on the browsing screen 154 as the maintenance content information. The

FIG. 14 is a flowchart showing the operation of the defect reporting system 10.
As shown in FIG. 14, in step S <b> 10 that is the first step, the CPU 102 starts the program and causes the display device 112 to display the initial screen 140.

  When the new report input mode is selected in step S20, the CPU 102 transitions the screen of the display device 112 to the input screen 152 in step S30.

  When the browsing mode is selected in step S40, the CPU 102 transitions the screen of the display device 112 to the browsing screen 154 in step S50.

  If it is determined in step S60 that a predetermined time has elapsed without selecting either the new report input mode or the report browsing mode, the CPU 102 ends the process.

  In step S <b> 70, after confirming that the transmission button 174 has been operated and the input item has been transmitted to the server device 502, the CPU 102 ends the process.

  In step S80, after confirming that the end button 176 has been operated, the CPU 102 ends the process.

  In the present embodiment, the initial display state is an example in which the uppermost part is displayed. However, the priority position is not limited to the upper part. For example, the leftmost part is displayed first in the left and right scrolls. The left side is the priority position.

  As described above, the present invention can be applied to a terminal device, a failure reporting system, and a program for reporting a failure of an image forming apparatus such as a copying machine, a facsimile machine, and a printer.

DESCRIPTION OF SYMBOLS 10 ... Bug reporting system 100 ... Terminal device 110 ... Input device 112 ... Display device 118 ... Imaging device 152 ... Input screen 154 ... Browsing screen 162 ... Serial Number column 168 ... Photo attachment column 300 ... Schematic diagram 502 ... Server device 504 ... Database

Claims (3)

Display means for displaying at least an input screen for displaying a plurality of items to be input and a browsing screen for browsing the plurality of input items;
Input means for inputting the plurality of items;
Have
The display means includes
In the input screen, a schematic diagram for accepting an input of a location where a problem has occurred is displayed at a position closer to the priority position than a photo attachment column to which a photo indicating the location where the problem has occurred is attached,
On the browsing screen, a terminal device that displays the photo attachment field at a position closer to the priority position than the schematic diagram. A terminal device and a parent device communicating with the terminal device;
The terminal device
Display means for displaying at least an input screen for displaying a plurality of items to be input and a browsing screen for browsing the plurality of input items;
Input means for inputting the plurality of items;
Have
The display means includes
In the input screen, a schematic diagram for accepting an input of a location where a problem has occurred is displayed at a position closer to the priority position than a photo attachment column to which a photo indicating the location where the problem has occurred is attached,
In the browsing screen, the trouble report system for displaying the photo attachment column at a position closer to the priority position than the schematic diagram. Terminal device
Display means for displaying at least an input screen for displaying a plurality of items to be input and a browsing screen for browsing the plurality of input items;
Input means for inputting the plurality of items;
Function as
In the display means,
In the input screen, a schematic diagram for accepting an input of a location where a problem has occurred is displayed at a position closer to the priority position than a photo attachment column to which a photo indicating the location where the problem occurs is attached,
In the browsing screen, the program for displaying the photo attachment column at a position closer to the priority position than the schematic diagram.

Images