JP2016110660A - Terminal equipment, failure report system, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide terminal equipment, a failure report system, and a program capable of reporting or browsing failure information related to object electronic equipment from the installation time of the object electronic equipment.SOLUTION: Terminal equipment 10 includes: display means for installation time report input for displaying a screen for installation time report input having a failure information input part 83 for inputting whether or not a failure is generated when object electronic equipment 7 is installed; reception means for installation time report for receiving information of whether or not the failure is generated; display means for failure time report input for displaying a screen for failure time report input having a failure state input part for inputting information related to the failure state of the object electronic equipment when the failure of the object electronic equipment is generated; reception means for failure time report for receiving information related to the input failure state of the object electronic equipment; and selection means for selecting the screen for installation time report input and the screen for failure time report input.SELECTED DRAWING: Figure 7

Description

  The present invention relates to a terminal device, a failure report system, and a program.

  Patent Document 1 obtains input image data from an input image for which an output request has been received, or obtains input image data for which an output request has been received, and performs image processing on the input image data to obtain an output image or output image data. A remote diagnosis method for remotely diagnosing an output image output device, wherein the output image data or the output image is obtained from the input image data and the output image data or image data of the output image and the input image data. Image processing configuration information acquired before obtaining the output image data or the output image from the input image data, and the image output At least one of device management information and error occurrence information when an error occurs in the image output device; As the transmission information, the transfer image data and the transfer information are transferred to a remote diagnostic device connected using a communication line, and the transferred diagnostic image data and the transfer information are used in the remote diagnostic device. Disclosed is a method for remotely diagnosing an image output device, wherein a remote diagnosis of the image output device is performed.

JP 2001-203831 A

  An object of the present invention is to provide a terminal device, a defect reporting system, and a program that can report or browse defect information related to a target electronic device from the time of installation of the target electronic device.

  The present invention according to claim 1 is an installation time report input display means for displaying an installation time report input screen having a failure information input section for inputting whether or not a failure has occurred during installation of the target electronic device, An installation time report receiving means for receiving information on whether or not a failure has occurred based on an installation time report input screen displayed by the installation time report input display means, and the target at the time of occurrence of a failure of the target electronic device Defect report input display means for displaying a defect report input screen having a defect condition input unit for inputting information related to the defect condition of the electronic device, and a defect report input displayed on the defect report input display means. Failure time report receiving means for receiving information related to the failure state of the target electronic device input based on the display screen, and the installation time report input display means A terminal device having a time report input screen installed to be more displayed, and a selection means for selecting a defect when Report input screen displayed by the malfunction when Report input display means.

  The present invention according to claim 2 relates to a display means for viewing during installation that displays whether or not a failure has occurred during installation of the target electronic device, and a failure state of the target electronic device when a failure occurs in the target electronic device. A failure time browsing display means for displaying information, an installation time browsing screen displayed by the installation time browsing display means, and a failure time browsing screen displayed by the failure time browsing display means are selected. And a selection unit.

  The present invention according to claim 3 includes a terminal device and a parent device that communicates with the terminal device, and includes a failure information input unit that inputs whether or not a failure has occurred during installation of the target electronic device. At the time of installation for receiving information on whether or not a failure has occurred based on the display means for inputting the report at the time of displaying the screen for inputting the report and the screen for inputting the report at the time of installation displayed by the display means for inputting the report at the time of installation Report receiving means, and a trouble report input display means for displaying a trouble report input screen having a trouble state input unit for inputting information relating to the trouble state of the target electronic device when a trouble occurs in the target electronic device. Incapable of receiving information on the failure state of the target electronic device input based on the failure report input screen displayed on the failure report input display unit Selection for selecting a time report receiving means, an installation time report input screen displayed by the installation time report input display means, and a trouble time report input screen displayed by the trouble time report input display means A fault reporting system.

  The present invention according to claim 4 includes a terminal device and a parent device that communicates with the terminal device, and the terminal device displays whether or not a failure has occurred during installation of the target electronic device. Display means for displaying when the trouble occurs in the target electronic device, display means for displaying trouble when the trouble is detected in the target electronic device, and a screen for browsing during installation displayed by the display means for browsing during installation And a selecting means for selecting a trouble viewing screen displayed by the trouble browsing display means.

  The present invention according to claim 5 includes a step of displaying an installation time report input screen having a failure information input section for inputting whether or not a failure has occurred during installation of the target electronic device, and the displayed installation time report input A step of receiving information as to whether or not a failure has occurred based on the screen for use, and a failure time report input having a failure state input unit for inputting information on the failure state of the target electronic device when the failure of the target electronic device occurs A step of displaying a display screen, a step of receiving information on the failure state of the target electronic device input based on the displayed failure report input screen, a setup report input screen and a failure report input screen A program for causing the computer to execute the program.

  The present invention according to claim 6 is a step of displaying whether or not a failure has occurred at the time of installation of the target electronic device, and a step of displaying information relating to the failure state of the target electronic device when the failure of the target electronic device has occurred. And a step of selecting an installation time browsing screen on which information on installation is displayed and a failure time browsing screen on which information on failure is displayed.

  The external environment information is external information surrounding the target electronic device, and the internal environment information is information existing in the target electronic device itself and in the target electronic device.

  According to the first aspect of the present invention, it is possible to provide a terminal device capable of reporting defect information related to a target electronic device from the time of installation of the target electronic device.

  According to the second aspect of the present invention, it is possible to provide a terminal device that can select and browse the installation time information and the failure time information of the target electronic device.

  According to the third aspect of the present invention, it is possible to provide a system capable of reporting defect information related to a target electronic device from the time of installation of the target electronic device.

  According to the fourth aspect of the present invention, it is possible to provide a system that can select and browse the installation time information and the failure time information of the target electronic device.

  According to the fifth aspect of the present invention, it is possible to provide a program capable of reporting defect information related to a target electronic device from the time of installation of the target electronic device.

  According to the sixth aspect of the present invention, it is possible to provide a program capable of selecting and browsing the installation time information and the failure time information of the target electronic device.

It is a system configuration figure showing a malfunction report system concerning an embodiment of the present invention. 1 is a schematic diagram illustrating an image forming apparatus used in an embodiment of the present invention. It is a block diagram which shows the terminal device which concerns on embodiment of this invention. It is a flowchart which shows the operation example of the terminal device 10 which concerns on embodiment of this invention. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed the mode selection screen. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed the report type selection screen. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed a part of screen for report input at the time of installation. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed the other part of the screen for report input at the time of installation. It is a chart which shows the item inputted or acquired at the time of installation. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed a part of screen for report input at the time of installation. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed the other part of the screen for report input at the time of installation. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed the other part of the screen for report input at the time of installation. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed a part of screen for report reading at the time of installation. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed a part of screen for trouble report browsing. It is the top view which showed the terminal device which concerns on embodiment of this invention, and displayed a part of screen for report input at the time of installation. It is a screen figure which compares and shows the position at the time of installation of an object electronic device, and the position at the time of malfunction.

  Next, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a system configuration diagram showing a defect reporting system according to an embodiment of the present invention.

  As shown in FIG. 1, the defect reporting system according to an embodiment of the present invention includes a terminal device 10 such as a personal computer, a smartphone, and a tablet terminal device, a server device 50, and a database (information storage device) 51. Has been. Here, the server device 50 and the database 51 constitute a parent device that receives a report of defect information from the terminal device 10.

  Note that the present invention is applicable to any terminal device 10 as long as it is a device capable of reporting defect information to the server device 50 via a communication network. However, in the present embodiment, the terminal device 10 will be described using a case where the terminal device 10 is a smartphone including a camera capable of capturing an image of a defect occurrence location and a touch panel capable of touch input.

  The terminal device 10 acquires information regarding the external environment and the internal environment of the image forming apparatus 200 that is the target electronic device. The terminal device 10 is carried by a service person (maintenance personnel) who performs maintenance management, repair, etc. of the image forming apparatus 200 used by the end user, inputs defect information and transmits it to the server device 50, or the database 51. Is used for browsing the defect information stored in the server device 50 via the server device 50.

  The terminal device 10 and the server device 50 are connected via a wireless LAN terminal 30 such as a Wi-Fi router or the Internet communication network 40 to transmit / receive defect information and the like.

  When the terminal device 10 is a mobile phone device, a smartphone, or the like, it is also possible to connect the terminal device 10 and the server device 50 via a mobile phone line network to transmit / receive defect information. is there.

  In the defect reporting system according to the present embodiment, when the image forming apparatus 200 is installed at an end user's place, or when a defect such as a failure or abnormal operation occurs in the image forming apparatus 200, a service person carries the terminal device 10. Then, go to the location of the image forming apparatus 200, and input defect information such as product model name, serial number, defect content, defect location image and the like to the terminal device 10, via the wireless LAN terminal 30 and the Internet communication network 40. To the server device 50.

  And the server apparatus 50 memorize | stores the received setting time information and malfunction information in the database 51, preserve | saves it, searches the database 51 according to the browsing request from the terminal device 10, and searches corresponding malfunction information in a terminal apparatus. The operation to transfer to 10 is performed.

  FIG. 2 shows a specific example of the image forming apparatus 200. The image forming apparatus 200 includes an image forming apparatus main body 202, and a power supply unit 204 and a control unit 206 are disposed in the image forming apparatus main body 202. Further, a display device 208 is mounted on, for example, a front side plate of the image forming apparatus main body 202. The display device 208 displays information related to the image forming apparatus 200 such as a location where a defect occurs in the image forming apparatus 200, for example.

  Further, in the image forming apparatus main body 202, a toner image forming unit 220 for forming a toner image, a first paper feeding device 290 for supplying paper to the toner image forming unit 220, and a paper for the toner image forming unit 220 are also provided. And a second paper feeding device 292 for supplying the paper.

  The toner image forming unit 220 exposes the photosensitive drums 222Y, 222M, 222C, and 222K, and these photosensitive drums, and exposes the photosensitive drums 224Y, 224M, 224C, and 224K. A developing device 226Y for developing the latent image formed on the photosensitive drum 222Y with yellow toner, a developing device 226M for developing the latent image formed on the photosensitive drum 222M with magenta toner, and the photosensitive drum 222C. A developing device 226Y that develops the latent image formed on the photosensitive drum 222K with cyan toner, and a developing device 226K that develops the latent image formed on the photosensitive drum 222K with black toner.

  The toner image forming unit 220 also includes a transfer belt 230 onto which the toner images are transferred from the photosensitive drums 222Y, 222M, 222C, and 222K, a cleaning device 232 that cleans the transfer belt 230, and a transfer belt 230 to a sheet. And a secondary transfer device 234 for further transferring the toner image.

  Also, in the image forming apparatus main body 202, a registration roll 240 used for controlling the timing at which the sheet is conveyed from the transfer belt 230 to the position where the toner image is transferred, and the transfer to the sheet. A fixing device 242 for fixing the toner image on the paper, and a discharge roll 244 for discharging the paper on which the toner image is fixed to the outside of the image forming apparatus main body 202.

  Further, the image forming apparatus 200 includes a document reading device 250 including a document reading unit 252 that reads a document and a document feeding device 254 that sends the document to the document reading unit 252.

  Each part of the image forming apparatus 200 described above may have a problem such as failure or arrival of a time that requires replacement. When a failure occurs in each part of the image forming apparatus 200, the location where the failure has occurred and the content of the failure that has occurred may be displayed on the display device 208 using a predetermined code.

  Next, FIG. 3 shows a hardware configuration of the terminal device 10 in the defect reporting system of the present embodiment.

  As shown in FIG. 3, the terminal device 10 performs wireless communication with the CPU 11, the memory 12 that can temporarily store data, the storage device 13 such as a flash memory, and the wireless LAN terminal 30 to transmit data. And a wireless LAN interface (IF) 14 that performs reception, an input device 15 such as a touch sensor, a display device 16, a GPS (Global Positioning System) receiver 17, and an imaging device 18 such as a camera. These components are connected to each other via a control bus 19.

  The GPS receiving unit 17 detects the current position of the terminal device 10. For example, the GPS receiving unit 17 receives and processes radio waves from three or more GPS satellites orbiting the earth, thereby processing the current position of the terminal device 10. The position is detected as position information including, for example, latitude and longitude information.

The CPU 11 controls the operation of the terminal device 10 by executing predetermined processing based on a control program stored in the memory 12 or the storage device 13. The control program can be obtained by downloading via the Internet communication network 40 or the mobile phone network and provided to the CPU 11.
Further, the terminal device 10 includes a receiving device 19. The receiving device 19 communicates with the control unit 206 of the image forming apparatus 200 and receives information stored in the image forming apparatus 200 using, for example, Bluetooth (registered trademark) or infrared rays. In addition, the terminal device 10 includes a horizontal sensor 20. If the terminal device 10 is placed on the horizontal portion of the image forming apparatus 200, it can be detected whether the image forming apparatus 200 is installed horizontally.

  For example, as illustrated in FIG. 4, the terminal device 10 includes a touch panel unit 21 that functions as the input device 15 and the display device 16 described above. Further, the terminal device 10 is provided with an imaging device 18 for taking an image on the side opposite to the touch panel unit 21.

Next, an operation example of the terminal device 10 will be described based on the flowchart shown in FIG.
First, when an application relating to a report is launched, input of an ID and a password is requested in step S10. When these ID and password are input, the process proceeds to step S12. In step S12, it is determined whether the mode is a new report creation mode or a report browsing mode. In this step S12, as shown in FIG. 5, a new report button 61 and a report browsing button 62 are displayed on the touch panel unit 21, and when the new report button 61 is selected, it is determined as a new report creation mode, and the report When the browse button 62 is selected, it is determined as the report browsing mode.

  If it is determined in step S12 that the new report creation mode is set, the process proceeds to next step S14. In step S14, it is determined whether the report type is a setting report or a malfunction report. In this step S14, as shown in FIG. 6, a setting report button 71 and a failure report button 72 are displayed on the touch panel unit 21, and when the setting report button 71 is selected, it is determined as a setting report. When the trouble report button 72 is selected, the trouble report is determined.

If it is determined in step S14 that it is a setting report, the process proceeds to the next step S16. If it progresses to this step S16, it will be determined whether the input was completed about the required item. In step S <b> 16, as shown in FIG. 7, a setting report input screen is displayed on the touch panel unit 21. On the setting report input screen, a product number input unit 81, a serial number input unit 82, and a defect presence / absence input unit 83 are provided. The product number input unit 81 receives the above-described manufacturing number of the image forming apparatus 200. The serial number of the image forming apparatus 200 is input to the serial number input unit 82. The defect presence / absence input unit 83 is provided with selection units 84 and 85 for selecting “present” and “none”.
The product number and serial number are input by the operator from a keyboard or the like. However, if the product number and serial number are stored in the control unit 206 of the image forming apparatus 200, they can be automatically input via the receiving device 19 described above.

  When the product number, serial number, and presence / absence of defects, which are necessary items, are input in steps S14 and S16, the process proceeds to the next step S18. When the process proceeds to step S18, it is determined whether or not a defect is input as being present or not in the defect presence / absence input unit 83.

  If it is determined in step S18 that there is no problem, the process proceeds to the next step S20. If it progresses to this step S20, the information which the terminal device 10 has will be acquired. Information included in the terminal device 10 includes time information, position information received by the GPS receiving unit 17 described above, and information on whether or not the image forming apparatus 200 detected by the horizontal sensor 20 is installed horizontally. Further, altitude, temperature, humidity and the like may be included.

  In the next step S22, information held by the image forming apparatus 200 is acquired. Information included in the image forming apparatus 200 includes information on the external environment such as temperature and humidity, and information on the internal environment such as a manufacturing number, a manufacturing date, a manufacturer, and a replacement date of the photosensitive drum, toner box, transfer belt, and the like. included. Further, software version information included in the control unit 206 may be included.

  In the next step S24, the input information input in step S16, the terminal device information acquired in step S20, and the image forming apparatus information acquired in step S22 are transmitted together. In this case, as shown in FIG. 8, a cancel button 91 and a transmission button 92 are displayed on the touch panel unit 21 by scrolling the input screen for installation reports, and when the cancel button 91 is selected, Returning to the mode selection screen shown in FIG. 5, when the transmission button 92 is selected, the above information is sent to the server device 50 via the wireless LAN interface (IF) 14 and stored in the database 51.

  That is, as shown in FIG. 9, the transmitted information includes the product number, serial number, and presence / absence of defects as input information, and the terminal information includes time, position, and whether it is horizontal, The image forming apparatus information includes information on a photosensitive drum, a toner box, a transfer belt, and the like.

  If it is determined in step S14 that the report type is a report at the time of failure (when the failure report button 72 in FIG. 6 is selected), the process proceeds to the processing at the time of failure in step S26. Further, when it is determined in step S18 that there is a defect (when defect 84 in FIG. 7 is selected), the process also proceeds to the failure process in step S26.

In the trouble process, first, as shown in FIG. 10, a trouble report input screen is displayed on the touch panel unit 21 of the terminal device 10. On the trouble report input screen, a product number input part 81, a serial number input part 82, and a trouble state input part 101 are provided. In the defect state input unit 101, a location where a defect has occurred is input. 7 differs from the installation report input screen shown in FIG. 7 in that the product number input unit 81 and the serial number input unit 82 are common, and a defect presence / absence input unit 83 exists on the installation report screen.
When a product number is input to the product number input unit 81, the serial number associated therewith is called from the server device 50, and the serial number is automatically input to the serial number input unit 82. .

  Further, when scrolling downward from the state shown in FIG. 10, an attached image 102 can be input as shown in FIG. That is, it is possible to take a defective part with the above-described imaging device 18 and tackle it as an attached image. In addition, the attached image 102 can display a specific part of the defect or add the content of the defect as an annotation.

Then, when scrolling downward from the state shown in FIG. 11, as shown in FIG. 12, a cancel button 91 and a transmission button 92 are displayed on the touch panel unit 21, and when the cancel button 91 is selected, FIG. When the transmission button 92 is selected, the failure information is sent to the server device 50 via the wireless LAN interface (IF) 14 and stored in the database 51.
In the case of transmitting the defect information, various information including the position information shown in FIG. 9 (except for the defect presence / absence information) is transmitted at the same time as the installation information.

  If it is determined in step S12 that the report is browsed (when the report browse button 62 in FIG. 5 is selected), the process proceeds to a browse process in step S28.

  In the browsing process, first, the report type shown in FIG. 6 is selected. When the installation report button 71 is selected, an installation report browsing screen shown in FIG. 13 is displayed. Also, various information shown in FIG. 9 is displayed. On the other hand, when the trouble report button 72 is selected, the trouble report browsing screen shown in FIGS. 14 and 15 is displayed. This trouble report browsing screen is different from the trouble report input screen described above in the order of the images to be displayed, and the attached image 102 is displayed first, followed by the trouble state display section 103, the product. The number display unit 104 and the serial number display unit 105 are continued. In addition, on the trouble report browsing screen, various types of information including the position information shown in FIG.

  In the above embodiment, the installation report browsing screen and the malfunction report browsing screen are selected and browsed, but various types of information may be compared and displayed. For example, as shown in FIG. 16, the position information at the time of installation and the position information at the time of malfunction may be displayed on a map acquired on the server side and compared. As a result, it is presumed that the image forming apparatus is moved from the time of installation, which is a cause of the occurrence of a problem. Further, the table shown in FIG. 9 may be arranged at the time of installation and at the time of malfunction. In this case, if the information is different between the installation time and the malfunction time, the different information can be distinguished by color coding or shading.

10: Terminal device 11: CPU
12: Memory 13: Storage device 14: Wireless LANIF
15: input device 16: display device 17: GPS receiving unit 18: imaging device 19: receiving device 20: horizontal sensor 50: server device 200: image forming device 206: control units 222Y, 222M, 222C, 222K: photosensitive drum 230 : Transfer belt

Claims (6)

An installation report input display means for displaying an installation report input screen having a defect information input section for inputting whether or not a defect has occurred during installation of the target electronic device;
An installation time report receiving means for receiving information as to whether or not a failure has occurred based on the installation time report input screen displayed by the installation time report input display means;
A failure time report input display means for displaying a failure time report input screen having a failure state input unit for inputting information relating to a failure state of the target electronic device when a failure occurs in the target electronic device;
A trouble report receiving means for receiving information on the trouble state of the target electronic device input based on the trouble report input screen displayed on the trouble report input display means;
A selection means for selecting an installation time report input screen displayed by the installation time report input display means and a trouble time report input screen displayed by the trouble time report input display means;
A terminal device. A display means for browsing at the time of displaying whether or not there is a problem when the target electronic device is installed;
A display unit for browsing at the time of failure to display information on the failure state of the target electronic device at the time of failure of the target electronic device;
A terminal device, comprising: a selection means for selecting an installation time browsing screen displayed by the installation time browsing display means and a failure time browsing screen displayed by the failure time browsing display means. A terminal device and a parent device communicating with the terminal device;
An installation report input display means for displaying an installation report input screen having a defect information input section for inputting whether or not a defect has occurred during installation of the target electronic device;
An installation time report receiving means for receiving information as to whether or not a failure has occurred based on the installation time report input screen displayed by the installation time report input display means;
A failure time report input display means for displaying a failure time report input screen having a failure state input unit for inputting information relating to a failure state of the target electronic device when a failure occurs in the target electronic device;
A trouble report receiving means for receiving information on the trouble state of the target electronic device input based on the trouble report input screen displayed on the trouble report input display means;
A selection means for selecting an installation time report input screen displayed by the installation time report input display means and a trouble time report input screen displayed by the trouble time report input display means;
A bug reporting system. A terminal device and a parent device communicating with the terminal device;
The terminal device is a display means for browsing at the time of displaying whether or not there is a problem when installing the target electronic device,
A display unit for browsing at the time of failure to display information on the failure state of the target electronic device at the time of failure of the target electronic device;
A selection means for selecting an installation-time browsing screen displayed by the installation-time browsing display means and a malfunction-time browsing screen displayed by the malfunction-time browsing display means;
A bug reporting system. Displaying an installation report input screen having a defect information input unit for inputting whether or not a defect has occurred during installation of the target electronic device;
Receiving information on whether or not a failure has occurred based on the displayed installation report input screen;
Displaying a failure time report input screen having a failure state input unit for inputting information related to the failure state of the target electronic device when a failure occurs in the target electronic device;
Receiving information related to a failure state of the target electronic device input based on the displayed failure report input screen;
A program to be executed by a computer having a step of selecting an installation report input screen and a malfunction report input screen. A step of displaying whether or not a failure has occurred during installation of the target electronic device;
Displaying information related to a failure state of the target electronic device when a failure occurs in the target electronic device;
A step of selecting an installation browsing screen displaying information at the time of installation and an error browsing screen displaying information at the time of the failure;
A program that causes a computer to execute.

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