JP6057230B1 - Transportation business support system and transportation business support method - Google Patents

Abstract

[PROBLEMS] To improve the efficiency of delivery service and reduce costs while appropriately handling the information on the delivery destination home status as sensitive information. In a transportation business support system 100, a storage device 101 holding a home information database 126 storing home information of each delivery destination of a package, and the home information held in the home information database 126 of the storage device 101 are delivered. An arithmetic unit 104 that aggregates each destination region, calculates a ratio of delivery destinations scheduled to be home in each region, and outputs transportation support information that is information on the calculated home ratio by region to the predetermined device 200; Including configuration. [Selection] Figure 2

Description

  The present invention relates to a transportation business support system and a transportation business support method. Specifically, the present invention enables the efficiency improvement and cost reduction of home delivery business while appropriately handling the information on the delivery destination home status as sensitive information. Regarding technology.

  As the number of mail-order sales forms such as online shopping increases year by year, the handling scale of various transportation operations including home delivery is also increasing. On the other hand, the percentage of households that are absent during the day tends to increase due to single and dual working of each household, and so-called frequent re-delivery work has become a problem in home delivery companies.

  The following techniques have been proposed as conventional techniques for notifying such a delivery company of the status of the delivery destination. In other words, the usage status of electrical equipment connected to indoor wiring and power line communication is monitored, in-home / absence is inferred with a high probability, and it is useful for improving the efficiency of providing services for homes such as home delivery services. Below, digital signal information from various household electric appliances connected to the power line is read and collected via the Internet service, and this is analyzed to infer whether you are at home or away from home, and used for efficient services at home delivery companies The technique (refer patent document 1) etc. to do are proposed.

  Also, an acquisition unit that acquires the consumption of resources from a specific device used in a building from a measuring device, with the objective of providing service information suitable for the user of the device using only information related to resource consumption And whether or not a specific action associated with the use of the device has been performed during the management period based on the change in the consumption acquired by the acquisition unit during a predetermined management period. A monitoring unit that outputs as behavior information, and a provision unit that presents service information related to the specific behavior to a presentation device when the behavior information indicates that the specific behavior has not been performed during the management period; A lifestyle service proposal system (see Patent Document 2) including the above has also been proposed.

JP 2001-318969 A Japanese Patent Laying-Open No. 2015-109046

  However, in the prior art, the home status is simply notified, and attention is paid to the fact that the home status information is secure and sensitive information for each household, and is not considered. In addition, the technology that proposes a suitable delivery route while taking into account the handling of such sensitive information, or avoiding re-delivery and optimizing the delivery route by appropriately averaging the bias in the home situation by time zone Of course, no technology has been proposed.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a technology capable of improving the efficiency of delivery service and reducing costs while appropriately handling information on the delivery destination home status as sensitive information.

The transportation business support system of the present invention that solves the above-mentioned problems is the home information of each delivery destination of the package, the home information for each time zone of each delivery destination of the package, and the length of each road in each area of the delivery destination. A storage device that holds at least road information including information on required transit times for each time zone, and the home information is aggregated by region and time zone of the delivery destination, and each time zone in each region The home ratio, which is the ratio of delivery destinations scheduled to be at home, is calculated based on the road information, and the length of each road connecting each delivery destination for each region is calculated. by dividing the required transit time of each time zone shown respect the road, average calculated average delivery rate coefficient in each time zone in each region, the home ratio at each time zone in each region mentioned above calculated, and the calculated Multiply delivery speed factor It is, calculated delivery efficiency index in each time zone in each region, characterized in that it comprises a, an arithmetic unit for outputting a transport support information is information of the delivery efficiency index to a predetermined device.

In addition, the transportation service support method of the present invention includes the at-home information of each delivery destination of the package, the at-home information by time zone of each delivery destination of the package, and the length and time zone of each road in each area of the delivery destination. the information processing system comprising a storage device for retaining at least including road information, the respective information for another required transit time, by summing the home information by location and time zone of the delivery address, each of the regions Calculate the home ratio , which is the ratio of delivery destinations scheduled to be at home in the time zone , and calculate the length of each road connecting the delivery destinations for each region based on the road information. information by dividing the necessary transit time of each time zone shown respect the road, and calculates the average delivery rate coefficient in each time zone in each region, the home ratio at each time zone in each region mentioned above calculation, the calculation Average delivery speed factor By multiplying, calculated delivery efficiency index in each time zone in each region, and outputs the transport support information is information of the delivery efficiency index to a predetermined apparatus, characterized in that.

  According to the present invention, it is possible to improve the efficiency of delivery service and reduce costs while appropriately handling the information on the delivery destination home status as sensitive information.

It is a network block diagram including the transportation service support system of this embodiment. It is a figure which shows the hardware structural example of the transportation service support system in this embodiment. It is a figure which shows the hardware structural example of the carrier apparatus in this embodiment. It is a figure which shows the structural example of the usage-amount database in this embodiment. It is a figure which shows the structural example of the home information database in this embodiment. It is a figure which shows the structural example of the delivery destination information database in this embodiment. It is a figure which shows the structural example of the transport assistance information database in this embodiment. It is a figure which shows the structural example of the road information database in this embodiment. It is a figure which shows the example 1 of a flow of the transport business support method in this embodiment. It is a figure which shows the example 2 of a flow of the transport business assistance method in this embodiment. It is explanatory drawing which shows the conceptual example of the home ratio in this embodiment. It is explanatory drawing which shows the example of an output in this embodiment. It is a figure which shows the example 3 of a flow of the transport business assistance method in this embodiment. It is a figure which shows the example 4 of a flow of the transport business support method in this embodiment.

--- Network configuration ---

  Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a network configuration diagram including a transportation service support system 100 of the present embodiment. A transportation business support system 100 shown in FIG. 1 is a computer system that can improve the efficiency of delivery service and reduce costs while appropriately handling information on delivery destination home conditions as sensitive information. Specifically, the transportation business support system 100 is operated by a transportation company that performs transportation work according to an order from a package delivery requester such as a retailer or an individual, or a service provider that provides information to the transportation company. Can be assumed. The transportation service support system 100 according to the present embodiment is communicably connected to a transporter device 200 operated by a transporter, a distribution board 25 and a water meter 35 provided in a delivery destination facility 20 via a network 10. .

  Here, a power consumer is assumed as the delivery destination of the above-mentioned package. At the customer facility 20 as a delivery destination, the distribution board 25 receives power from the system power supply 21 provided by the electric power company, and the electric facilities 26 at each location are operated by the power distributed from the distribution board 25. General power receiving and power distribution configuration is provided. The amount of power consumed by the electrical equipment 26 in the facility 20, that is, the power consumption, is measured by a watt-hour meter 27 provided in the distribution board 25. The distribution board 25 has a communication function and is communicably connected to the above-described transportation service support system 100 via the network 10. The power consumption data measured by the watt-hour meter 27 is obtained every predetermined time. Is sending to. Such a distribution board 25 constitutes a part of a so-called HEMS (household energy management system).

  In addition, the above-mentioned facility 20 is naturally equipped with a water supply facility, which receives water from the water supply system 30 of the water company, distributes this water supply to the piping 31 in the facility, and drains the used water. A typical water supply / drainage structure is provided. The amount of water used in the facility 20, that is, the amount of water consumed is measured by a water meter 35 installed in the facility 20. The water meter 35 has a communication function and is connected to the above-described transportation service support system 100 via the network 10 so as to transmit the water consumption data measured by the water meter 35 every predetermined time. doing.

  The transporter apparatus 200 described above is a computer device, and has a function of receiving transport support information provided by the transport service support system 100 and outputting it to an output device such as a display. In addition, the transporter apparatus 200 preferably has a function of transmitting, to the transport business support system 100, information related to a delivery destination that is scheduled to deliver a package on each day. Here, the information transmitted by the transporter apparatus 200 to the transportation service support system 100 includes address information and contact information of a package delivery destination. As the contact information, it is possible to assume a network address of the distribution board 25 or the like provided in the delivery destination facility 20, or a mail address such as a smartphone or a portable terminal held by the user of the facility 20.

Such a transporter device 200 can assume at least one of a device provided in each transport vehicle managed by the transporter and a server device that manages the device of each vehicle. When the transporter apparatus 200 is an apparatus included in each transport vehicle, as an information distribution method from the transport operation support system 100 to the apparatus included in the transport vehicle, for example, a conventionally used communication device at a vehicle base is used. A technique such as wireless broadcast distribution for the communication device of each vehicle may be employed. In other words, in this case, the transportation service support system 100 is installed at the vehicle base of the transporter, and is responsible for processing wireless distribution of transport support information for each transport vehicle. In any case, the delivery support information delivery method is not limited.
--- Hardware configuration ---

  Next, each hardware configuration of the transportation service support system 100 and the transporter apparatus 200 will be described. First, the hardware configuration of the transportation service support system 100 is as follows. FIG. 2 is a diagram illustrating a hardware configuration example of the transportation service support system 100 according to the present embodiment. The transportation service support system 100 includes a storage device 101 configured with an appropriate nonvolatile storage element such as a hard disk drive, a memory 103 configured with a volatile storage element such as a RAM, and a program 102 held in the storage device 101 in the memory 103. An arithmetic device 104 such as a CPU that performs various determinations, computations, and control processes, and a communication device 105 that is connected to the network 10 and performs communication processing with other devices are performed.

  In the storage device 101, a program 102 for implementing functions necessary for the transportation support system 100 of the present embodiment, a usage database 125, a home information database 126, a delivery destination information database 127, and transportation support information. A database 128 and a road information database 129 are stored at least. Details of the structure of any database will be described later.

The hardware configuration of the transporter apparatus 200 is as follows. FIG. 3 is a diagram illustrating a hardware configuration example of the transporter apparatus 200 in the present embodiment. The transporter apparatus 200 reads out, into the memory 203, a storage device 201 composed of an appropriate nonvolatile storage element such as a hard disk drive, a memory 203 composed of a volatile storage element such as a RAM, and a program 202 held in the storage device 201. Etc. to perform overall control of the device itself and perform various determinations, computations and control processes, a computing device 204 such as a CPU, and a person in charge of transportation work (eg, transportation work manager or transportation vehicle driver) An input device 205 that accepts key inputs and voice inputs, a display device 206 such as a display that displays processing data, and a communication device 207 that is connected to the network 10 and is responsible for communication processing with the transportation work support system 100 described above. Prepare.
--- Functional example ---

  Then, the function with which the transportation service support system 100 of this embodiment is provided is demonstrated. The functions described below can be said to be functions that are implemented by executing a program provided in the transportation service support system 100.

  In this case, the transportation service support system 100 totals the home information held in the home information database 126 of the storage device 101 for each area of the delivery destination, calculates the percentage of delivery destinations scheduled to be home in each area, It has a function of outputting transportation support information, which is information on the calculated home ratio by region, to a predetermined device such as the above-described transporter device 200. The function calculates the percentage of delivery destinations that are scheduled to be at home in each time zone of each area by calculating the above-mentioned at-home information by region and time zone of each delivery destination, It is preferable to output the information on the ratio of staying home in the belt as transportation support information.

  Further, the transportation service support system 100 may further hold, for example, information on the designated delivery time of the package as the at-home information in the at-home information database 126. In this case, in the function of calculating the home ratio described above, the home information and the specified delivery time information of the home information database 126 are totaled by region and time zone of the delivery destination, and the delivery destination scheduled to be home in each region. The percentage of

  In addition, the transportation service support system 100 further includes a road information database 129 in the storage device 101 that stores road information including at least information on the length of each road in each region and the required transit time for each time zone. This is preferable. In this case, the transportation service support system 100 calculates the length of each road connecting each delivery destination for each region based on the road information in the road information database 129, and the road information is related to the road. Divide the required transit time for each time zone shown to calculate the average delivery speed coefficient in each time zone of each area, and multiply the calculated average delivery speed coefficient by the at-home ratio to each time zone of each area Is further provided with a function of calculating a delivery efficiency index and outputting information of the delivery efficiency index as transport support information.

  In addition, the transportation operation support system 100 applies the above-described transportation support information to a predetermined algorithm for the optimization problem, specifies a delivery execution order that minimizes the redelivery probability between regions, and specifies the specified delivery execution order information. Is further provided to a predetermined device such as the transporter device 200.

  Further, it is preferable that the transportation business support system 100 further holds a delivery destination information database 127 that stores contact information of each delivery destination of the package. In this case, the transportation service support system 100 identifies a region and a time zone in which the at-home ratio exceeds a predetermined upper limit standard based on the above-described transportation support information, and the power distribution indicated by the contact information of each delivery destination in the region. Based on the process of transmitting information that recommends staying at another time zone different from the time zone to a predetermined device such as the panel 25 via the communication device 105 and the above-described transportation support information, Information that recommends staying at the time zone to a predetermined device such as the distribution board 25 indicated by the contact information of each delivery destination in the region is specified by specifying the region and time zone that are below the lower limit standard. And a function of executing at least one of the process of transmitting through 105.

In addition, the transportation service support system 100 provides information on one or more usage amounts of electricity, water, and gas at each delivery destination of the luggage, such as a distribution board 25 and a water meter 35 provided in the facility 20 of the delivery destination. Obtained from a predetermined device or a predetermined device of a usage management company (e.g., an electric power company, a water service company) via the communication device 105 and stored in the usage database 125 of the storage device 101, A function of estimating the home probability of each delivery destination by applying the acquired usage amount information to a predetermined home probability estimation algorithm and storing the home probability as home information in the home information database 126 of the storage device 101 Is further provided.
--- Data structure example ---

  Next, an example of the data structure in the databases used by the transportation service support system 100 of this embodiment will be described. FIG. 4 is a diagram showing a configuration example of the usage amount database 125 held by the transportation service support system 100 of the present embodiment. The usage amount database 125 is a database that stores information on one or more usage amounts of electricity, water, and gas at the facility 20 of each delivery destination. Specifically, it is a collection of records in which values such as a used item, a used amount, and a target period are associated with each other using a facility ID uniquely indicating each facility 20 located in a predetermined area as a key.

  Note that the value of the facility ID in the usage amount database 125 is hashed in information for each granularity of administrative divisions, such as city, town, chome, street address, building name, and room number, which constitutes the address information of the facility 20, for example. By applying an appropriate one-way function such as a function, it is possible to assume a value obtained by sequentially connecting output values (number of digits is determined in advance) obtained with respect to information of each granularity (the same applies hereinafter). In this case, the facility ID value has a data structure in which the first 3rd digit is a city, the 4th to 7th digit is a town, and the 8th to 10th digit is a chome.

  FIG. 5 is a diagram showing a configuration example of the home information database 126 held by the transportation service support system 100 of the present embodiment. The at-home information database 126 is a database that stores the at-home probability for each time zone at each delivery destination of the package. Specifically, using a facility ID that uniquely indicates the facility 20 of the delivery destination as a key, a set of records in which each value such as the at-home probability of a member of the facility in each time zone and a designated delivery time are associated with each other; It has become.

  FIG. 6 is a diagram showing a configuration example of the delivery destination information database 127 held by the transportation service support system 100 of the present embodiment. The delivery destination information database 127 is a database that stores addresses of predetermined devices such as distribution boards 25 provided in the delivery destination facility 20 or portable terminals owned by members of the facility 20. Specifically, it is a collection of records in which each value such as a contact target device and a network address is associated with a facility ID that uniquely indicates the facility 20 of the delivery destination as a key.

  FIG. 7 is a diagram showing a configuration example of the transport support information database 128 held by the transport service support system 100 of the present embodiment. The transportation support information database 128 is a database that stores transportation support information, such as information on at-home probability and delivery efficiency index in each time zone of each region. Specifically, it is an aggregate of records in which values such as a time zone, a home probability of the region in the time zone, and a delivery efficiency index are associated with a region ID uniquely indicating the region.

  The area ID value in the transport support information database 128 can be assumed to be a digit value corresponding to the granularity of a predetermined administrative district among the above-described facility ID values (the same applies hereinafter). For example, among the values of the facility IDs, a configuration in which the values from the head to the 14th digit corresponding to the granularity from the city of the administrative district to the chome are used as the area ID is applicable.

FIG. 8 is a diagram showing a configuration example of the road information database 129 held by the transportation service support system 100 of this embodiment. This road information database 129 is a database that stores information on the length of each road in each region and the required transit time for each time zone. Specifically, a set of records in which values such as road IDs, road lengths, and necessary transit times for each time zone included in the area are associated with the area ID uniquely indicating the area as a key. It has become.
--- Flow example 1 ---

  Hereinafter, an operation example of the transportation service support system 100 in the present embodiment will be described with reference to the drawings. FIG. 9 is a diagram showing a flow example 1 of the transportation work support method in the present embodiment. Various operations described below are realized by each program that is read out and executed by the transportation support system 100. And this program is comprised from the code | cord | chord for performing the various operation | movement demonstrated below.

  Here, first, the flow in the case where the transportation business support system 100 estimates the probability that a person is located at each facility 20 that is a delivery destination of a package, that is, the home probability will be described. Of course, in the case of a configuration in which the transportation work support system 100 acquires the result of home probability estimation executed by another device and stores it in the home information database 126 of the storage device 101, the flow is not necessary.

  First, the transportation operation support system 100 in the flow receives information on a transportation operation scheduled to be executed in a predetermined future such as tomorrow from, for example, a server device of a transportation company (eg, a server apparatus that manages transportation requests received by a transportation company). Obtained via the network 10 (s100). Alternatively, the information may be obtained by performing a reading operation of a recording medium storing the information provided by the transporter. The information acquired in this way includes at least address information of the facility 20 to which each package is delivered.

  Next, for example, the transportation support system 100 generates a facility ID by applying the address information of each delivery destination obtained in step s100 described above to an appropriate one-way function such as a hash function, and a record including the facility ID Is generated and registered in the home information database 126 (s101). A specific example of the facility ID generation method shown here is as described above.

  By setting it as the structure which produces | generates facility ID with a one-way function, the situation which estimates address information from facility ID can be avoided. In addition, the transportation service support system 100 deletes the information received in step s100 as the facility ID is generated. At this point, the transportation service support system 100 is in a state of holding only the facility ID.

  The transporter apparatus 200 described above has the same function as the hash function described above and has previously executed the facility ID generation process, and transmits the information related to the scheduled transport operation including the facility ID. When it comes, facility ID generation in the said step s101 is unnecessary.

  Subsequently, the transportation service support system 100 executes a search in the usage amount database 125 using the facility ID registered in step s101 described above as a key, and extracts information on the usage amount stored for the facility (s102). . As described above, the information on the usage amount that can be extracted is information on one or more usage amounts of electricity, water, and gas, and indicates the usage amount in each time zone on a certain day. .

  Next, the transportation business support system 100 selects information related to the time corresponding to the scheduled execution time of the transportation business (eg, month, day, summer weekday, etc.) from the usage information extracted above. Then, the information on the selected usage amount is applied to a predetermined home probability estimation algorithm to estimate the home probability of each facility at each delivery destination 20 at each scheduled time for carrying out the transportation work (s103). ).

  The above-mentioned home probability estimation method itself may adopt existing technology as appropriate. Preferably, the home probability estimation result based on electricity usage is merged with the home probability estimation result based on water usage. Is a final home probability.

  Subsequently, the transportation service support system 100 uses the home probability at the scheduled execution time of the transportation service of each facility 20 estimated as the delivery destination estimated in the above step s103 as the home information, and the corresponding facility ID in the home information database 126. (S104), and the flow ends.

Although explanation is omitted in the flow up to this point, the transportation support system 100 uses the information on one or more usages of electricity, water, and gas in the facility 20 to which each package is delivered. For a certain period of time via a communication device 105 from a predetermined device such as a distribution board 25 or a water meter 35 provided in the delivery destination facility 20 or a predetermined device of a usage management company (eg, an electric power company or a water service company). It is assumed that it is acquired every time and is stored in the usage amount database 125 of the storage device 101.
--- Flow example 2 ---

  Next, generation and output of transportation support information will be described. FIG. 10 is a diagram showing a flow example 2 of the transportation service support method according to the present embodiment.

  In this case, the transportation service support system 100 reads a record held in the home information database 126 of the storage device 101 (this is related to a transportation service scheduled to be executed in a predetermined future such as tomorrow), and the facility ID included in the record Is extracted (s200).

  Next, the transportation service support system 100 reads, as the area ID, the value from the top to the predetermined digit among the facility IDs of each record extracted in step s200 (s201). As already described, the facility ID in this embodiment is hashed in information for each granularity of administrative divisions, such as city, town, chome, street address, building name, and room number, which constitutes the address information of the facility 20. An appropriate one-way function such as a function is applied, and an output value (number of digits is determined in advance) obtained with respect to each granularity information is assumed in order. Accordingly, among the values of the facility IDs, the value from the head to the predetermined digit indicates not the entire address information but an area such as “XX city XX town 1-chome”, for example.

  Subsequently, the transportation service support system 100 groups the records read in step s200 using the value of the area ID read in step s201 as a key (s202). By this grouping, it is possible to generate a record group for each region.

  Next, the transportation operation support system 100 extracts information on the probability of being at home for each time zone included in each record and information on the specified delivery time of the package if included, from the record group for each region obtained by the above grouping. The home probabilities are totaled for each region and each time zone, thereby calculating the ratio of delivery destinations scheduled to be home in each time zone in each region (s203).

  For example, as shown in FIG. 11, it is assumed that a predetermined number of facilities 20 exist as delivery destinations in the areas “A” to “F”. The total number of delivery destination facilities in each region is “6” in the “A” region, “10” in the “B” region, “6” in the “C” region, “2” in the “D” region, “E”. It is assumed that the “region” is “12” and the “F” region is “2”. In the time zone from “9:00” to “10:00”, the number of facilities 20 that are likely to be at home is “3” in the “A” region, “5”, “C” in the “B” region. Assume that the region is “2”, the “D” region is “2”, the “E” region is “2”, and the “F” region is “2”. The facility 20 having a high possibility of being at home in the time zone from “9:00” to “10:00” includes the facility 20 in which the designated delivery time of the baggage was “9:00” to “10:00”. The number of is also included.

  In such a case, the transportation business support system 100 calculates the number of facilities having a high possibility of being at home / the total number of facilities at the delivery destination as the ratio of staying home from “9:00” to “10:00” in each region. . For example, the home ratio in the time zone from “9:00” to “10:00” is set to “3/6 = 0.5” for the “A” region, and “5/10 = 0. 5 ”,“ C ”area“ 2/6 = 0.3 ”,“ D ”area“ 2/2 = 1.0 ”,“ E ”area“ 2/4 = 0.5 ” For the “F” area, “2/2 = 1.0” is calculated.

  Further, the transportation service support system 100 stores the information on the at-home ratio in each time zone of each region calculated in the above step s203 as transportation support information in the transportation support information database 128 of the storage device 101 (s204).

  In addition, when receiving a request from the transporter apparatus 200 or detecting the arrival of a predetermined time with a clock function or the like, the transportation service support system 100 reads each time of each region from the transportation support information database 128. The home ratio information in the band is read and transmitted to the transporter apparatus 200 via the network 10 (s205).

The transportation operation support system 100 applies the above-described transportation support information to a predetermined algorithm for the optimization problem, specifies a delivery execution order that minimizes the redelivery probability between regions, and specifies the specified delivery execution order information. (See FIG. 12) may be transmitted to the carrier apparatus 200. Existing algorithms can be used for algorithms related to such routing problems.
--- Flow example 3 ---

  Next, a process for further utilizing the above-described home ratio information will be described. FIG. 13 is a diagram showing a flow example 3 of the transportation work support method in the present embodiment.

  In this case, the transportation service support system 100 obtains the length information of the roads connecting the facilities 20 with respect to the facilities 20 of the respective delivery destinations obtained by the flow example 2 described above by the road information database. 129 road information is searched, and the length information of each road obtained by the search (e.g., e facility and f facility which are delivery destinations in D region are connected by g road and h road, g road Is 1 km, h road is 1.2 km, etc.), the road length connecting the facilities in the area is calculated (s300). In the case of the above-described example, the road length between the e facility and the f facility, which are delivery destinations in the D area, can be calculated as “1 + 1.2 = 2.2 km”.

  Next, the transportation service support system 100 extracts the necessary passing time for each time zone of each road constituting the road length calculated in the above step s300 from the road information database 129 (s301). For example, among the roads constituting the road length of “2.2 km” connecting the e facility and the f facility in the D area described above, for example, a time zone from “9:00” to “10:00” The necessary passage time is extracted as “0.2 hours”, and for the h road, for example, the necessary passage time in the time zone from “9:00” to “10:00” is extracted as “0.1 hour”.

  Subsequently, the transportation service support system 100 calculates the average delivery speed coefficient in each time zone of each region by dividing the road length obtained in step s300 by the required transit time obtained in step s301 (s302).

  In the above case, regarding the road length of “2.2 km” connecting the b facility and the c facility in the A area, “1 km” of the g road can be set, for example, from “9:00” to “10:00”. Divide by the required transit time “0.2 hours” to “5” km / hour, and similarly “1.2 km” on the h road, for example, in the time zone “9:00” to “10:00” Divide by the required transit time “0.1 hour” to calculate “12” km / hour and an average delivery speed coefficient for each road. Then, “5 + 12 = 17” obtained by adding these together is set as an average delivery speed coefficient in the time zone from “9:00” to “10:00” in the D region.

  Next, the transportation support system 100 multiplies the average delivery rate coefficient calculated in the above step s302 by the value of the ratio of staying home in the time zone of the area, thereby obtaining the delivery efficiency index in the time zone of the area. Calculate (s303).

  For example, the home ratio value “1.0” in the time zone “9:00” to “10:00” calculated for the “D” area in step s203 in the flow example 2 described above, and “ The value “17” of the average delivery speed coefficient in the time zone “9:00” to “10:00” calculated for the “D” area is multiplied, and “9:00” to “10:00” of the “D” area is multiplied. The delivery efficiency index in the time zone “1” can be calculated as “1 × 17 = 17”. The larger this value is, the lower the possibility of redelivery and the quicker completion of transportation work. This also leads to a reduction in the environmental burden such as carbon dioxide produced by vehicles for transportation business.

  Subsequently, the transportation service support system 100 uses the delivery efficiency index information calculated in step s303 in each time zone as the transportation support information, and transmits it to the transporter apparatus 200 via the network 10 (s304). End the flow. At this time, the transportation support system 100 stores information on the delivery efficiency index in the transportation support information database 128.

The transportation operation support system 100 applies the above-described transportation support information to a predetermined algorithm for the optimization problem, specifies a delivery execution order that minimizes the redelivery probability between regions, and specifies the specified delivery execution order information. (See FIG. 12) may be transmitted to the carrier apparatus 200. Existing algorithms can be used for algorithms related to such routing problems.
--- Flow example 4 ---

  Next, a process that contributes to eliminating the uneven distribution of the home ratio between time zones will be described. FIG. 14 is a diagram showing a flow example 4 of the transportation work support method in the present embodiment. In ordinary households, the morning time period until 10:00 am when the housewife who goes to work and the housewife who sends out the house is at home, and the housewife who prepares dinner and the housewife who goes home are at 4 to 6 pm It has been pointed out that the evening time zone has a higher tendency to stay at home than other time zones. On the other hand, if the transportation business is performed in response to such a situation, the vehicle is driven during the morning and evening rush hours, and the business efficiency tends to be low.

  Therefore, the transportation service support system 100 according to the present embodiment is based on the transportation support information related to each time zone in each region, which is held in the above-described transportation support information database 128, and at least one of the home ratio and the number of facilities having a high home probability is selected. An area and a time zone that exceed a predetermined upper limit standard are specified (s400). As the upper limit standard, for example, a value corresponding to the limit value of the transportation service capability of the transporter can be assumed. If there is a time zone with a very high percentage of homes in an area where there are a certain number of delivery destinations with a high probability of being home, even if the transportation service is executed in that time zone, the carrier will be prepared. There may be a situation where the business cannot be performed within a predetermined time in the transportation business capability (eg, the number of vehicles and drivers).

  For example, it is assumed that the home ratio in a certain time zone in a certain area is “0.9” and the number of facilities that are delivery destinations with high home probability in the time zone in that area is “30”. On the other hand, it is assumed that the upper limit criterion of the at-home ratio held in advance by the transport operation support system 100 for the transporter executing the transport operation is “0.8” and the upper limit criterion of the number of facilities is “20”. In this case, the transportation business support system 100 cannot perform the business within a predetermined time with the transportation business capability provided by the carrier for the time zone in the area, that is, the home ratio and the total number of delivery destination facilities are the upper limit standards. It will be identified as an area and time zone that exceeded.

  As a result of the above step s400, when it is possible to identify an area and time zone in which the at-home ratio exceeds a predetermined upper limit standard (s401: y), the transportation operation support system 100 displays contact information of each delivery destination in the area. Then, it is extracted from the delivery destination information database 127 (s402). The contact information extracted here is an address of a predetermined device such as a distribution board 25 provided in the facility 20 or a portable terminal possessed by a member of the facility 20.

  Subsequently, the transportation service support system 100 sends information recommending that the user is staying at another time zone different from the time zone specified in step s400 to the contact information obtained in step s402 described above. (S403). The information transmitted here is a message stored in advance in the storage device 101 by the transportation service support system 100.

  On the other hand, as a result of the above-described step s400, when it is not possible to identify a region and time zone in which at least one of the home ratio and the number of facilities with high home probability exceeds a predetermined upper limit standard (s401: n), or After executing the processing of step s402, the transportation service support system 100 determines whether at least one of the home ratio and the number of facilities with a high home probability is based on the transportation support information related to each time zone in each region held in the transportation support information database 128. The region and time zone that are below the predetermined lower limit standard are specified (s404). For example, the lower limit criterion can be assumed to be a value at which the work efficiency is remarkably low in view of the transportation work capability of the carrier. If there is a time zone where the percentage of staying at home is very low in an area where there are only a certain number of delivery destinations with a high probability of being home, even if the transportation service is executed in that area during that time zone, There may be a situation in which the business efficiency is lowered as a whole because the transportation business capability (for example, the number of vehicles and drivers, etc.) provided is not fully utilized.

  For example, it is assumed that the home ratio in a certain time zone in a certain area is “0.2” and the number of facilities that are delivery destinations with a high home probability in the corresponding time zone in that area is “4”. On the other hand, it is assumed that the lower limit criterion of the at-home ratio held in advance by the transport operation support system 100 for the transporter executing the transport operation is “0.3” and the upper limit criterion of the number of facilities is “4”. In this case, the transportation business support system 100 cannot fully utilize the transportation business capability provided by the transportation company for the time zone in the area, that is, at least one of the home ratio and the number of facilities with a high home probability is the lower limit. The region and time zone that are below the standard will be identified.

  As a result of the above-described step s404, when it is possible to identify an area and time zone in which at least one of the home ratio and the number of facilities having a high home probability exceeds a predetermined lower limit standard (s405: y), the transportation operation support system 100 Contact information of each delivery destination in the area is extracted from the delivery destination information database 127 (s406).

  Subsequently, the transportation service support system 100 transmits, via the communication device 105, information that recommends staying at the time period specified in step s404 to the contact information obtained in step s406 (s407). ). The information transmitted here is a message stored in advance in the storage device 101 by the transportation service support system 100.

  On the other hand, as a result of the above-described step s404, if it is not possible to identify a region and time zone in which at least one of the home ratio and the number of facilities with high home probability exceeds a predetermined lower limit standard (s405: n), the transportation business support system 100 ends the flow.

  As a result of executing the above-described series of flows, the members of the facility 20 can change the home time, thereby eliminating the uneven distribution of the home ratio between time zones, and thus improving the work efficiency of the transporter. Can lead to

  It should be noted that the transportation business support system 100 may select the delivery destination facility 20 that is the transmission partner of the information recommended to change the at-home time zone more significantly. For example, it is assumed that the transportation service support system 100 also holds information on the temporal change in the home probability of each facility 20 in the home information database 126. Here, the transportation business support system 100 identifies the facility 20 in which the home probability in the relevant time zone has fluctuated in excess of a predetermined reference in the past predetermined period as a facility having “there is room to accept a change in the home time”. , And identify with the information sender. If such processing is performed, it becomes possible to more efficiently achieve the elimination of the uneven distribution of the home ratio between the time zones.

  Although the best mode for carrying out the present invention has been specifically described above, the present invention is not limited to this, and various modifications can be made without departing from the scope of the invention.

  According to this embodiment, it is possible to improve the efficiency of delivery service and reduce costs while appropriately handling the information on the delivery destination home status as sensitive information.

DESCRIPTION OF SYMBOLS 10 Network 20 Facility 21 System power supply 25 Distribution board 26 Electric equipment 27 Electricity meter 30 Water supply system 31 In-facility piping 35 Water meter 100 Transportation work support system 101 Storage device 102 Program 103 Memory 104 Arithmetic device 105 Communication device 125 Usage database 126 At-home information database 127 Delivery destination information database 128 Transport support information database 129 Road information database 200 Transporter device 201 Storage device 202 Program 203 Memory 204 Computing device 205 Input device 206 Display device 207 Communication device

Claims (10)

At least information on at-home information of each delivery destination of the package, at-home information by time zone of each delivery destination of the package, and information on the length of each road in each area of the delivery destination and necessary transit time by time zone A storage device for storing road information ;
The home information is aggregated by region and time zone of the delivery destination to calculate a home proportion that is the proportion of delivery destinations scheduled to be at home in each time zone of each region, and each delivery destination by region is calculated. By calculating the length of each road to be connected based on the road information, and dividing the required length of time for each time zone indicated by the road information for the road with respect to the road length, the average in each time zone of each region By calculating the delivery rate coefficient and multiplying the calculated home delivery rate in each time zone in each time zone by the calculated average delivery speed coefficient, the delivery efficiency index in each time zone in each area is calculated, and the delivery An arithmetic device that outputs transportation support information, which is information on the efficiency index , to a predetermined device;
Transportation business support system characterized by including. The storage device
It further retains information on the specified delivery time for a given package,
The arithmetic unit is:
When calculating the at-home ratio, the information on the at-home information and designated delivery time is totaled by region and time zone of the delivery destination, and the proportion of delivery destinations scheduled to be home in each region is calculated.
The transportation business support system according to claim 1 , wherein: The arithmetic unit is:
Applying the transportation support information to a predetermined algorithm for the optimization problem, specifying a delivery execution order that minimizes the redelivery probability between regions, and further executing processing for outputting the specified delivery execution order information to a predetermined device To do,
The transportation business support system according to claim 1 or 2 , wherein The storage device
Further holding contact information of each delivery destination,
The arithmetic unit is:
Based on the transportation support information, an area and a time zone in which the ratio of staying at home exceeds a predetermined upper limit standard are specified, and other times different from the time zone are addressed to a predetermined device indicated by the contact information of each delivery destination in the area A process of transmitting information that recommends staying in the belt via a predetermined communication device;
Based on the transportation support information, the region and the time zone where the home ratio is below a predetermined lower limit standard are specified, and the home device is sent to the predetermined device indicated by the contact information of each delivery destination in the region at the time zone. A process for transmitting information recommending the communication via a predetermined communication device;
Further executing at least one of the following processes:
The transportation business support system according to any one of claims 1 to 3 . The arithmetic unit is:
Obtaining information on one or more usages of electricity, water, and gas at each delivery destination from a measuring device provided in the delivery destination facility or a device of the usage management company via a communication device, Applying the acquired usage amount information to a predetermined home probability estimation algorithm, estimating the home probability of each delivery destination, and storing the home probability as home information in a storage device,
The transportation business support system according to any one of claims 1 to 4 , wherein At least information on at-home information of each delivery destination of the package, at-home information by time zone of each delivery destination of the package, and information on the length of each road in each area of the delivery destination and necessary transit time by time zone An information processing system including a storage device that holds road information
The home information is aggregated by region and time zone of the delivery destination to calculate a home proportion that is the proportion of delivery destinations scheduled to be at home in each time zone of each region, and each delivery destination by region is calculated. By calculating the length of each road to be connected based on the road information, and dividing the required length of time for each time zone indicated by the road information for the road with respect to the road length, the average in each time zone of each region By calculating the delivery rate coefficient and multiplying the calculated home delivery rate in each time zone in each time zone by the calculated average delivery speed coefficient, the delivery efficiency index in each time zone in each area is calculated, and the delivery Output transportation support information, which is information on the efficiency index , to a predetermined device.
A transportation business support method characterized by that. The information processing system is
The storage device further holds information on a designated delivery time for a predetermined package,
When calculating the home ratio, the home information and specified delivery time information are aggregated by region and time zone of the delivery destination, and the proportion of delivery destinations scheduled to be home in each region is calculated.
The transportation business support method according to claim 6 . The information processing system is
Applying the transportation support information to a predetermined algorithm for the optimization problem, specifying a delivery execution order that minimizes the redelivery probability between regions, and further executing processing for outputting the specified delivery execution order information to a predetermined device To
8. The transportation business support method according to claim 6 or 7 , wherein: The information processing system is
The storage device further holds contact information of each delivery destination,
Based on the transportation support information, an area and a time zone in which the ratio of staying at home exceeds a predetermined upper limit standard are specified, and other times different from the time zone are addressed to a predetermined device indicated by the contact information of each delivery destination in the area A process of transmitting information that recommends staying in the belt via a predetermined communication device;
Based on the transportation support information, the region and the time zone where the home ratio is below a predetermined lower limit standard are specified, and the home device is sent to the predetermined device indicated by the contact information of each delivery destination in the region at the time zone. A process for transmitting information recommending the communication via a predetermined communication device;
Further executing at least one of the following processes:
The transportation business support method according to any one of claims 6 to 8 . The information processing system is
Obtaining information on one or more usages of electricity, water, and gas at each delivery destination from a measuring device provided in the delivery destination facility or a device of the usage management company via a communication device, Applying the acquired usage amount information to a predetermined home probability estimation algorithm, estimating the home probability of each delivery destination, and storing the home probability as home information in a storage device,
The transportation business support method according to any one of claims 6 to 9 , wherein