JP6030973B2 - Productivity improvement system - Google Patents

Description

  The present invention relates to a productivity improvement system for the purpose of ensuring the readability and stable quality of a flow when using an RBA tool in the automation of IT system operation procedures, and particularly at the time of initial development of an evidence acquisition step. It relates to automatic application when the automatic application or evidence acquisition step is changed.

  In order to automate the operation of the IT system, it is necessary to systemize the operation procedure.

  Conventionally, general-purpose programming languages (Java (registered trademark), C #, etc.) and general-purpose script languages (batch file, shell, vbsscript, javascript (registered trademark), perl, powershell, etc.) have been used for systemization. In recent years, a tool called an RBA tool (abbreviation of Run Book Automation tool) that can define and execute an operation procedure as a flow on a GUI basis has come to be used.

  Further, there has been a technique for matching the history of program upgrades with the actual operating environment as described in Japanese Patent Application Laid-Open No. 2007-280415 (Patent Document 1).

JP 2007-280415 A

  In the operation of an IT system, there is a procedure for obtaining evidence before and after each procedure. In a general RBA tool, the procedure to acquire each evidence needs to be implemented by creating a flow, there is no standardized method, poor readability, and the complexity of flow correction when applying a better evidence acquisition step There is a problem in that.

  When the evidence acquisition step is viewed as a version-controlled program used from a plurality of flows, the technology of Patent Document 1 can collect information on the program used by each flow. Therefore, it is not possible to propose / alert or automatically apply the update of the program being used based on the record of the program version, release date, number of uses, etc.

  Thus, the conventional productivity improvement system has the following problems.

  (1) For each step of the operation procedure, if a step for obtaining evidence is created in each case of start, abnormality, and success, the readability is very poor.

  (2) Replacement is difficult when better evidence acquisition steps are provided.

  (3) It is difficult to understand when a better evidence acquisition step is provided.

  Therefore, an object of the present invention is to provide a productivity improvement system capable of automatically applying and updating evidence acquisition steps and setting properties.

  The above and other objects and novel features of the present invention will be apparent from the description of this specification and the accompanying drawings.

  Of the inventions disclosed in the present application, the outline of typical ones will be briefly described as follows.

  In other words, the outline of the typical ones is the flow of the operation procedure, the display unit that displays the evidence acquisition step setting property screen for setting the evidence acquisition step applied to the flow step, and the evidence acquisition step corresponding to the flow step. Evidence acquisition step definition information database in which candidate information is stored, setting information set based on the evidence acquisition step setting property screen when a new flow is initially installed, and information stored in the evidence acquisition step definition information database And an evidence acquisition step automatic application unit that applies the evidence acquisition step to the steps of the new flow.

  The effects obtained by typical ones of the inventions disclosed in the present application will be briefly described as follows.

  In other words, it is possible to ensure the readability of the flow, reduce the initial application of the evidence acquisition step to the flow, and reduce the number of correction man-hours at the time of update, and can be quickly applied to each operational work while ensuring stable quality. It becomes.

It is a block diagram which shows the structure of the productivity improvement system which concerns on one embodiment of this invention. It is a figure which shows an example of the evidence acquisition step definition information database used with the productivity improvement system which concerns on one embodiment of this invention. It is a figure which shows an example of the screen displayed on the display part of the productivity improvement system which concerns on one embodiment of this invention. It is explanatory drawing for demonstrating operation | movement of the evidence acquisition step automatic application part of the productivity improvement system which concerns on one embodiment of this invention. It is explanatory drawing for demonstrating operation | movement of the evidence acquisition step utilization performance update part of the productivity improvement system which concerns on one embodiment of this invention. It is explanatory drawing for demonstrating operation | movement of the recommended step alert part of the productivity improvement system which concerns on one embodiment of this invention. It is a figure which shows the evidence acquisition step definition information database after the utilization performance update of the productivity improvement system which concerns on one embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that components having the same function are denoted by the same reference symbols throughout the drawings for describing the embodiment, and the repetitive description thereof will be omitted.

<Configuration of productivity improvement system>
The configuration of the productivity improvement system according to an embodiment of the present invention will be described with reference to FIGS. FIG. 1 is a configuration diagram showing a configuration of a productivity improvement system according to an embodiment of the present invention, and FIG. 2 is a diagram of an evidence acquisition step definition information database used in the productivity improvement system according to an embodiment of the present invention. It is a figure which shows an example.

  In FIG. 1, the productivity improvement system 100 includes an evidence acquisition step automatic application unit 101, an evidence acquisition step usage record update unit 102, a recommended step alert unit 103, a display unit 104, an operation unit 105, and an evidence acquisition step definition information database 106. It is composed of

  The operation manager 110 of the productivity improvement system 100 operates the operation unit 105 of the productivity improvement system 100 and performs various operations according to information displayed on the display unit 104.

  The operation manager 110 connects an operation manager terminal to the productivity improvement system 100 via a network, and performs various operations using a display unit and an operation unit on the operation manager terminal. Good.

  The evidence acquisition step automatic application unit 101 performs a process of automatically applying the evidence acquisition step when initially installing a new flow.

  When a new evidence acquisition step is developed and started to be used by the flow, the evidence acquisition step use result update unit 102 performs a process of updating the use result of the evidence acquisition step definition information database 106.

  The new evidence acquisition step is registered in advance in the evidence acquisition step definition information database 106, and the registered date is stored as the creation date.

  When the usage record of the new evidence acquisition step increases, the recommended step alert unit 103 performs a process of notifying the operation manager 110 of the flow using the old evidence acquisition step that there is a new evidence acquisition step.

  Receiving the notification, the operation manager 110 can update it manually or by selecting automatic update.

  The notification or update of the evidence acquisition step is determined based on whether the creation date is new and the usage record is higher.

  As shown in FIG. 2, the evidence acquisition step definition information database 106 includes a flow step name, timing of applying the evidence acquisition step, evidence acquisition step candidate information corresponding to the flow step, and a candidate acquisition step candidate step. The creation date of the evidence acquisition step and information on the usage record updated when the evidence acquisition step is used are stored.

  For the step name of the flow, a candidate step for the evidence acquisition step is designated for each timing at the start, at the time of abnormality, and at the time of success.

  Further, the creation date of each candidate step and the information on the usage record are used for the notification of the evidence acquisition step or the determination of the update.

<Operation of productivity improvement system>
Next, the operation of the productivity improvement system according to the embodiment of the present invention will be described with reference to FIGS.

  FIG. 3 is a diagram illustrating an example of a screen displayed on the display unit of the productivity improvement system according to the embodiment of the present invention. FIG. 4 is a step of obtaining evidence of the productivity improvement system according to the embodiment of the present invention. It is explanatory drawing for demonstrating operation | movement of an automatic application part.

  FIG. 5 is an explanatory diagram for explaining the operation of the evidence acquisition step usage record updating unit of the productivity improvement system according to the embodiment of the present invention, and FIG. 6 is the productivity according to the embodiment of the present invention. FIG. 7 is an explanatory view for explaining the operation of the recommended step alert unit of the improvement system, and FIG. 7 is a diagram showing the evidence acquisition step definition information database after updating the usage record of the productivity improvement system according to the embodiment of the present invention. .

  First, when the operation manager 110 uses the productivity improvement system 100, the productivity improvement system 100 displays a screen as shown in FIG. 3 on the display unit.

  The screen shown in FIG. 3 displays an operation procedure flow screen 1 and an evidence acquisition step setting property screen 2 for setting evidence acquisition regarding the steps of the flow.

  This flow screen 1 and evidence acquisition step setting property screen 2 can improve readability and standardize the setting method.

  In the example shown in FIG. 3, for the flow step name XXX step, in the evidence acquisition step setting property screen 2, a check box for whether to acquire evidence at the start, abnormal time, and success, and acquisition of evidence A specific step name for performing can be set on the screen.

  In addition, at the time of update, automatic update can also be performed by a check box for automatically updating to the latest. In the case of manual update, the operation manager 110 provides the evidence acquisition step on the evidence acquisition step setting property screen 2. Is set and the manual update button is pressed, the manual update is performed.

  When a new flow is initially mounted, the evidence acquisition step is automatically applied by the evidence acquisition step automatic application unit 101 as shown in FIG.

  First, when a new flow is initially mounted, the evidence acquisition step definition information database 106 is searched based on the step name of the new flow, and the evidence acquisition step at the start, abnormality, and success is automatically applied.

  When the evidence acquisition step is automatically applied, the usage record of the evidence acquisition step definition information database 106 is updated, and in the example shown in FIG.

  When a new evidence acquisition step is developed and used by the flow, as shown in FIG. 5, when a new evidence acquisition step is developed and used as the evidence acquisition step of the flow step, the evidence acquisition step The usage record registered in the evidence acquisition step definition information database 106 is automatically updated by the usage record update unit 102.

  In the example shown in FIG. 5, a plurality of evidence acquisition step setting property screens 2 are set, and XXX10 at the start, XXX11 at the time of abnormality, and XXX12 at the time of success are registered as new evidence acquisition steps as candidate steps. Thus, the usage record is updated, for example, 10 → 20 for XXX10, 5 → 10 for XXX11, and 10 → 20 for XXX12.

  If the usage record of the new evidence acquisition step increases, the recommended step alert unit 103 alerts the operation manager 110 of the flow using the old evidence acquisition step as shown in FIG. Is output.

  The operation manager 110 of the flow that has received the alert operates the evidence acquisition step setting property screen 2, confirms the latest evidence acquisition step, and manually updates the latest evidence acquisition step.

  Alternatively, if the Automatically update to latest check box is checked, it is possible to automatically update to a new step.

  The notification or update of the evidence acquisition step is determined by whether the creation date is new and the usage record is higher. In the example shown in FIG. 6, the candidate step with the creation date 2012/4/1 is new and is used. Since there are many results such as 10 and 20, it is a target of notification or update.

  Note that the use record is determined by comparison with a preset setting value. For example, when the use record is 10 or more, a setting such as a notification or update target is made.

  In addition, after the evidence acquisition step is updated, the usage record of the evidence acquisition step definition information database 106 is automatically updated.

  In the example shown in FIG. 6, in the plurality of evidence acquisition step setting property screens 2, the XXX 10 with updated evidence acquisition steps is updated 20 → 21, XXX11 is 10 → 11, and XXX12 is updated 20 → 21.

  In the evidence acquisition step definition information database 106 after the evidence acquisition step is updated, for example, as shown in FIG. 7, a plurality of candidate steps are registered for each timing at the start, at the time of abnormality, and at the time of success. It is data in which the creation date and usage record are set.

  The example shown in FIG. 7 also shows data of YYY steps of other flows in addition to the step name XXX step. In addition, the evidence acquisition step definition information database 106 stores information on evidence acquisition steps corresponding to a plurality of flow steps, and the usage results and the like are updated.

  In this way, the operation manager 110 operates the evidence acquisition step setting property screen 2 to automatically apply the evidence acquisition step based on the evidence acquisition step definition information database 106 and use the evidence acquisition step definition information database 106 after application. By updating the results, it is possible to ensure the readability of the flow, it is possible to reduce the initial application of the evidence acquisition step to the flow and the number of correction man-hours at the time of update. Rapid application is possible.

  As mentioned above, the invention made by the present inventor has been specifically described based on the embodiment. However, the present invention is not limited to the embodiment, and various modifications can be made without departing from the scope of the invention. Needless to say.

  DESCRIPTION OF SYMBOLS 1 ... Flow screen, 2 ... Evidence acquisition step setting property screen, 100 ... Productivity improvement system, 101 ... Evidence acquisition step automatic application part, 102 ... Evidence acquisition step utilization result update part, 103 ... Recommended step alert part, 104 ... Display , 105 ... operation unit, 106 ... evidence acquisition step definition information database, 110 ... operation manager.

Claims (5)

A display unit for displaying a flow of operation procedures and an evidence acquisition step setting property screen for setting an evidence acquisition step to be applied to the steps of the flow;
An evidence acquisition step definition information database in which candidate information of the evidence acquisition step corresponding to the step of the flow is stored;
When initially installing the new flow, based on the setting information set on the evidence acquisition step setting property screen and the information stored in the evidence acquisition step definition information database, An evidence obtaining step automatic application unit for applying the evidence obtaining step;
A productivity improvement system with The productivity improvement system according to claim 1,
The evidence acquisition step definition information database stores usage information corresponding to the evidence acquisition step candidates,
The evidence acquisition step automatic application unit updates the usage record information of the evidence acquisition step definition information database when the evidence acquisition step is applied to a new step of the flow.
Productivity improvement system. In the productivity improvement system according to claim 2,
When a new evidence acquisition step is applied to the step of the flow based on information stored in the evidence acquisition step definition information database and starts to be used, the usage record of the new evidence acquisition step is updated. Equipped with evidence acquisition step usage record update section,
Productivity improvement system. In the productivity improvement system according to claim 3,
The evidence acquisition step definition information database stores creation date information corresponding to the evidence acquisition step candidates,
When an old evidence acquisition step is used for the flow step, a new evidence acquisition step is performed based on information stored in the evidence acquisition step definition information database for the operation manager of the flow. It has a recommended step alert part that outputs a notification that there is
Productivity improvement system. The productivity improvement system according to claim 4,
The recommended step alert unit is based on the creation date and the usage record information stored in the evidence acquisition step definition information database, and the usage date is new and the usage record is equal to or higher than a preset value. To output a notification,
Productivity improvement system.

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