JP5944144B2 - Call system for amusement stores - Google Patents

Description

  The technology disclosed in the present specification relates to a game store call system for calling an attendant in a game store, and a portable terminal used in the call system.

  Conventionally, at a game store that provides pachinko games and pachislot games, when a trouble occurs in a game-related device including a gaming machine and its peripheral devices, the user calls a staff member of the game store to respond to the trouble. May ask. For example, Patent Document 1 discloses a call system for calling an attendant in such a case. In the call system of Patent Document 1, the user operates a call button provided on each gaming machine to turn on a display lamp provided on the top of each gaming machine or a corner lamp provided on a corner of an island. Let the clerk's attention. The clerk who confirmed the lighting of the lamp goes to the gaming machine where the user operates the call button.

JP-A-8-243243

  In the technique of Patent Document 1, it is not known what the user's request content is until an attendant actually visits the user. Therefore, the attendant cannot prepare for the call request in advance. In game stores, there is a need for a call system for a game store that can appropriately call a staff member of the game store.

  The present specification discloses a game store call-up system that can appropriately call a game store attendant.

  The present specification discloses a call system for a game store including a plurality of portable terminals, a plurality of game-related devices, and a management device. Each of the plurality of portable terminals performs a call operation when receiving a call signal. Each of the plurality of game-related devices transmits a device ID indicating the game-related device and operation state information indicating an operation state of the game-related device to the management device, and also sends a notification signal including at least the device ID. Send. When the management device receives a notification signal from a specific game-related device among a plurality of game-related devices, the management device indicates a specific device ID indicating a specific game-related device included in the notification signal, and a specific game-related device A specific mobile terminal is specified on the basis of the operating state indicated by the specific operating state information transmitted from, and a call signal is transmitted to the specific mobile terminal.

  The “specific mobile terminal” in the above paging system for game stores includes one or more mobile terminals. The “game-related equipment” includes a call device (call lamp, etc.) provided corresponding to the gaming machine, an information collecting device (sand, stand, etc.) provided corresponding to the game machine or for each island. Units, island units, etc.), ball lending machines, card units that issue prepaid cards, counters, information management devices (hall computers, member servers, etc.), single-function push button devices dedicated to calling, etc. . Further, it may be a combination of various devices such as a combination of a gaming machine and a calling device. “Call content information” is information indicating various call content such as trouble, jackpot, service, and the like. The “management device” includes at least one of a call management device, a gaming machine information management device (so-called hall computer), and a member management device (so-called member server) provided in the game store. In the above game store call system, each staff member possesses a portable terminal, so that when a specific portable terminal performs a calling operation, the staff member possessing the specific portable terminal can quickly confirm the calling operation. . In addition, when receiving a notification signal from a specific game-related device, the management device transmits a specific device ID indicating a specific game-related device included in the notification signal and a specific game-related device according to the device management table. The call signal is transmitted to the specific mobile terminal indicated by the specific terminal ID associated with the specific call content information related to the operation state indicated by the specific operation state information. Therefore, the person to be called can be determined in advance for each call content from the game-related device. That is, a staff member corresponding to the content of the call from the game related device can be dispatched. Therefore, according to the user's request, it is possible to appropriately call the staff at the amusement store.

  Another of the game store call systems disclosed in this specification is a game store call system including a plurality of portable terminals, a plurality of game-related devices, and a management device. Each of the plurality of portable terminals performs a call operation when receiving a call signal. Each of the plurality of game-related devices transmits a device ID indicating the game-related device and operation state information indicating an operation state of the game-related device to the management device. When the operating state indicated by the specific operating state information received from the specific gaming related device among the plurality of gaming related devices satisfies a predetermined calling condition, the management device indicates the specific device indicating the specific gaming related device A specific mobile terminal is specified based on the ID and the operating state indicated by the specific operating state information, and a call signal is transmitted to the specific mobile terminal.

  The terms “specific mobile terminal”, “game-related device”, “call content information”, and “management device” in the above-mentioned game store call system are the same as those described above. Further, the “predetermined calling condition” includes, for example, a case where the gaming machine is in a special prize state, a clogged state, or a ball-out state. According to this configuration, the management device can transmit a call signal to a specific mobile terminal even when the notification signal is not received. That is, for example, even if the user is not aware of the trouble, a staff member can be dispatched to solve the trouble appropriately. Therefore, according to the user's request, it is possible to appropriately call the staff at the amusement store.

  The management device manages a device ID in which a terminal ID indicating a mobile terminal is associated with a device ID indicating each of a plurality of game-related devices and call content information related to an operation state of the game-related device indicated by the device ID. A table may be provided. In accordance with the device management table, the management device is a specific mobile terminal indicated by a specific terminal ID associated with a specific device ID and specific call content information related to the operation state indicated by the specific operation state information. May be specified. According to this configuration, the management device can identify a specific portable terminal that transmits a call signal according to the device management table. Therefore, it is possible to predetermine a staff member to be called for each game-related device in the game store and the content of the call, and to be able to handle the call.

  When the specified specific mobile terminal includes two or more mobile terminals, the management apparatus may simultaneously transmit a call signal to the two or more mobile terminals. According to this configuration, two or more mobile terminals included in the specified specific mobile terminal can be caused to perform a call operation simultaneously. Multiple attendants can be called at the same time. Accordingly, it is possible to respond more quickly to the user's request.

  The management device transmits a call signal to the first mobile terminal when the specified mobile terminal includes the first mobile terminal and a second mobile terminal different from the first mobile terminal, A call signal may be transmitted to the second portable terminal after a predetermined time has elapsed. According to this configuration, it is possible to cause the first mobile terminal and the second mobile terminal included in the specified specific mobile terminal to perform the calling operation in order. Multiple attendants can be called in sequence. Therefore, it is possible to efficiently call a plurality of staff members in the game store.

  The notification signal may include operating state information in addition to the device ID.

  The operating state information may include game information indicating a gaming state in the gaming machine. The management device may store game information in association with the device ID. In this case, “game information” indicates, for example, the number of outs, the number of safes, a special prize state, and the like.

  The present specification also discloses a portable terminal that can be possessed by an attendant of a game store, and is used in the above-described call system for a game store.

The figure which shows the outline | summary of a calling system. The figure which shows a portable terminal. The figure which shows the apparatus management table of 1st Example. The figure which shows a terminal management table. The flowchart which shows a call management apparatus process. The time chart which shows an example of a process of each terminal of the calling system of 1st Example. The figure which shows the apparatus management table of 2nd Example. The time chart which shows an example of a process of each terminal of the calling system of 2nd Example. The time chart which shows another example of the process of each terminal of the calling system of 2nd Example.

The main features of the examples are listed below.
(1) The portable terminal is a wristwatch type that can be worn by a staff member of a game shop. The portable terminal includes a display unit and an operation unit.
(2) The notification signal transmitted by the game related device includes operation state information indicating the operation state of the game related device. The operating state information relates to the content of the call (for example, jackpot, trouble, service, etc.).
(3) In a specific case, the management device transmits a calling signal to the second type portable terminal while the first type portable terminal is performing the calling operation. Thereafter, the management device transmits a release signal to the first type portable terminal.

(First embodiment)
(System overview: Fig. 1)
A call system 2 shown in FIG. 1 is a system for managing a call situation of an attendant in a game store such as a pachinko store. As shown in FIG. 1, the calling system 2 of this embodiment includes a gaming machine 10 provided in a large number in a gaming store, a card unit 20 provided for each island, a plurality of counters 30, 1 A single premium POS 40, a single call management device 70, and a large number of portable terminals 50 are provided. Each gaming machine 10 is provided with a calling lamp 14 and a sand 18. The call lamp 14 is communicably connected to the call management device 70. Each portable terminal 50 is provided so as to be capable of wireless communication with the call management device 70. The call lamp 14, the card unit 20, the counter 30, and the prize POS 40 are also provided so as to be able to communicate with the call management device 70, respectively. In addition to the above devices, FIG. 1 includes a gaming machine information management device 200, an island unit (“SU” in FIG. 1) 202, a stand unit (“DU” in FIG. 1) 204, and a member management device 210. These devices are referred to in the sixth and seventh embodiments which will be described later.

(Configuration of gaming machine 10: FIG. 1)
In this embodiment, the gaming machine 10 is a pachinko machine that uses a pachinko ball as a game medium. In another example, the gaming machine 10 may be a slot machine that uses medals as gaming media. Each gaming machine 10 includes a control unit and a memory (not shown). The control unit executes various processes according to programs stored in the memory. The memory stores various programs.

  Above each gaming machine 10, the above-described calling lamp 14 is provided. In the present embodiment, the call lamp 14 is connected to the gaming machine 10 so as to be communicable. The call lamp 14 acquires game information (for example, out number, safe number, special prize signal, etc.) from the gaming machine 10. In the present embodiment, a device ID (for example, “P001” in FIG. 4) is assigned to each calling lamp 14 in the amusement store. The device ID assigned to each call lamp 14 may be associated with, for example, a machine number in the game store of the corresponding gaming machine 10.

  The call lamp 14 has a call button 12. The call button 12 is a button operated by a user playing a game on the gaming machine 10 in order to call a staff member of the game store. The call button 12 includes a normal call button 12a and a service call button 12b. The call lamp 14 includes a control unit and a memory (not shown). The control unit executes various processes according to programs stored in the memory. The memory stores various programs.

  The normal call button 12a is used when there is some trouble in the gaming machine 10 (hereinafter referred to as "trouble") such as clogging or running out of the ball, or when a special prize state (so-called jackpot) occurs in the gaming machine 10. This button is operated by the user when the number of acquired balls is increased and a ball storage box (so-called dollar box) is required (hereinafter referred to as “hit”). The service call button 12b is a button operated by the user when requesting an in-store service (hereinafter referred to as “service”) not related to the gaming machine 10 such as a drink or a hand towel. In another example, the call lamp 14 may be provided with only one call button instead of the normal call button 12a and the service call button 12b.

  When the user operates the call button 12 of the call lamp 14, the call lamp 14 transmits a notification signal to the call management device 70. The notification signal includes a device ID indicating the call lamp 14, button information indicating whether the button operated by the user is the normal call button 12a or the service call button 12b, and the point in time when the call button 12 is operated. Game information indicating whether or not the state of the gaming machine 10 is a special prize state. Hereinafter, the button information and the game information may be collectively referred to as “operating state information” of the gaming machine 10.

  In addition, when the call lamp 14 recognizes that a failure or trouble has occurred in the gaming machine 10 to which the call lamp 14 is connected, the call lamp 14 does not automatically wait for the user to operate the call button 12. In addition, the notification signal can be transmitted to the call management device 70. In this case, the operating state information included in the notification signal includes information indicating that the calling lamp 14 is automatically transmitting the notification signal, instead of the button information described above.

  The call lamp 14 is turned on when a notification signal is transmitted to the call management device 70. The call lamp 14 that has been turned on is turned off when a staff member performs a predetermined lighting release operation.

  Further, a sand 18 is provided between the gaming machines 10. The sand 18 is a terminal device for providing various services to the user such as rental of game media (for example, pachinko balls) and membership card processing. The sand 18 includes a touch panel 18a, a card processing unit 18b, and a banknote processing unit 18c. The touch panel 18a includes a display for displaying various information, and an operation unit that allows a user to input various instructions to the sand 18 by touching the display. The card processing unit 18b executes various processes related to the membership card such as issuance, ejection, reading, and collection of the membership card. The banknote processing unit 18c receives banknotes inserted by the user and executes various processes. The sand 18 further includes a ball lending unit and a control unit (not shown). The ball lending unit lends a pachinko ball to the user according to the user's operation. The control unit executes various processes according to a program (not shown). In another embodiment, the call button 12 may be displayed on the touch panel 18a and operated by the user. In this case, when the user touches the call button 12, the display on the touch panel 18a is switched to a display indicating the call state.

(Configuration of card unit 20: FIG. 1)
The card unit 20 is a device for selling prepaid cards used for renting game media (pachinko balls). In this embodiment, a device ID (for example, “CU1” in FIG. 4) is also given to the card unit 20 in the amusement store. The card unit 20 includes a control unit and a memory (not shown). The control unit executes various processes according to programs stored in the memory. The memory stores various programs. The card unit 20 also has a call button (not shown).

  When the user operates the call button of the card unit 20, the card unit 20 transmits a notification signal to the call management device 70. The notification signal transmitted by the card unit 20 includes a device ID indicating the card unit 20 (for example, “CU1” in FIG. 4). In the present embodiment, the operating state information included in the notification signal transmitted by the card unit 20 includes information indicating that an error has occurred, instead of the above button information and game information. In addition, when the card unit 20 recognizes that an error such as a failure or trouble has occurred in its own device, the card unit 20 automatically sends a notification signal without waiting for the user to operate the call button. 70 can be transmitted. The content of the notification signal in this case is the same as when the user operates the call button of the card unit 20.

(Configuration of the counter 30: FIG. 1)
The counter 30 is a device for counting game media (pachinko balls). In the present embodiment, a device ID (for example, “CO1” in FIG. 4) is also assigned to each counter in the game store. The counter 30 includes a control unit and a memory (not shown). The control unit executes various processes according to programs stored in the memory. The memory stores various programs. The counter 30 also has a call button (not shown).

  When the user operates the call button of the counter 30, the counter 30 transmits a notification signal to the call management device 70. The notification signal transmitted by the counter 30 includes a device ID indicating the counter 30 (for example, “CO1” in FIG. 4). In the present embodiment, the operating state information included in the notification signal transmitted by the counter 30 includes information indicating that an error has occurred, instead of the button information and the game information. In addition, when the counter 30 recognizes that an error such as a failure or trouble has occurred in its own device, the counter 30 automatically sends a notification signal without waiting for the user to operate the call button. 70 can be transmitted. The content of the notification signal in this case is the same as when the user operates the call button of the counter 30.

(Configuration of the gift POS 40: FIG. 1)
The prize POS 40 is a terminal device for managing prizes exchangeable with game media. The prize POS 40 is a terminal device that is installed at a prize counter in the amusement store and is mainly operated by a staff member in the amusement shop. In the present embodiment, a device ID (for example, “POS1” in FIG. 4) is also assigned to each prize POS 40 in the amusement store. The prize POS 40 also includes a control unit and a memory (not shown). The control unit executes various processes according to programs stored in the memory. The memory stores various programs. The prize POS 40 also has a call button (not shown). The prize POS 40 can also transmit a notification signal to the call management device 70, as in the case of the card unit 20 and the like.

(Configuration of portable terminal 50: FIGS. 1 and 2)
Each of the plurality of portable terminals 50 shown in FIG. 1 is a terminal device possessed by a staff member in the game store. In the present embodiment, one portable terminal 50 is owned per person in charge. Each mobile terminal 50 is assigned a terminal ID (eg, “A” in FIG. 3). As shown in FIG. 2, the portable terminal 50 is a wristwatch-type terminal including a dial part 52 and belts 60 and 62. Each staff member engages in business with the mobile terminal 50 worn on the arm. The dial unit 52 is provided with a display unit 54 for displaying various information. An OK button 56 and an NG button 58 are provided on the side surface of the dial portion 52. In another example, the mobile terminal 50 is not a wristwatch type as shown in FIG. , Can be any shape.

  The portable terminal 50 further includes a control unit, a memory, a wireless communication interface, and a call operation unit (not shown). The control unit executes various processes according to programs stored in the memory. The memory stores various programs. The wireless communication interface is an interface for the mobile terminal 50 to perform wireless communication with the call management device 70. The call operation unit includes a vibration unit and a speaker for causing the wireless terminal 50 to perform a call operation. Here, the “calling operation” is an operation including one or both of vibrating the mobile terminal 50 by operating (vibrating) the vibrating unit and generating a notification sound from the speaker. By this call operation, it is possible to reliably notify the staff that the call is being made. The calling operation is desirably vibration, or at least one of vibration and display and notification sound, or a combination of display and notification sound. In this case, it is possible to prevent a situation where the attendant is unaware of the call due to the effect sound of the gaming machine 10. As a form of notification by display, a form in which a call message is displayed on the dial section 52, a form in which a call lamp or the like in which a call button is operated with an icon or the like, a form in which flashing flashes, or the like, a higher brightness than usual. Including a mode of emitting light. However, the present invention includes the case where the call operation is only the notification sound. In that case, for example, the call management device 70 includes a speech synthesis device and a speech recognition device. Moreover, the portable terminal 50 is an income type, for example. The call management device 70 transmits a call signal including the synthesized voice to the income type terminal. The staff wearing the income type terminal responds with a voice message such as “I understand”. The voice recognition device of the call management device 70 recognizes that the clerk wearing the portable terminal 50 is in a response state. In addition, when the clerk responds by voice to a message such as “I cannot respond”, it may be recognized that the response is impossible. That is, the “calling operation” of the present invention includes a voice instruction. Further, the “predetermined correspondence state” of the present invention includes a case where recognition is performed by voice recognition.

  The mobile terminal 50 in the standby state is not performing a call operation. In that case, a normal screen including the current time is displayed on the display unit 54.

  When the mobile terminal 50 in the standby state receives a call signal from the call management device 70 wirelessly, the mobile terminal 50 performs the above-described call operation. The state of the portable terminal 50 performing the calling operation is referred to as “calling state”. The mobile terminal 50 in the calling state causes the display unit 54 to display a calling screen 55 as shown in FIG. 2 instead of the normal screen. The call screen 55 includes, for example, a device ID (for example, “P001”) of a device (for example, a call lamp 14, a card unit 20, a counter 30, a gift POS 40, etc.) on which a call is being made, and a call content (for example, “big hit”). ) Is displayed.

  A staff member who carries (wears) the portable terminal 50 can press one of the OK button 56 and the NG button 58 of the portable terminal 50 during the calling operation. In this embodiment, the staff member presses the OK button 56 of the portable terminal 50 during the call operation when displaying the intention to respond to the call. When the attendant presses the OK button 56, the portable terminal 50 transmits an OK signal to the call management device 70 wirelessly. Thereafter, when the mobile terminal 50 receives a release signal from the call management device 70, the mobile terminal 50 stops the call operation. The state of the portable terminal 50 after the OK button 56 is pressed is referred to as a “working state”. Thereafter, when the staff member who has completed the necessary work for the call presses the OK button 56 again, the portable terminal 50 transmits a completion signal to the call management device 70. In that case, the portable terminal 50 returns from the working state to the standby state.

  On the other hand, the clerk presses the NG button 58 of the portable terminal 50 during the call operation when displaying the intention that the call is not accepted (cannot be accepted). When the clerk presses the NG button 58, the portable terminal 50 wirelessly transmits an NG signal to the call management device 70. Thereafter, when the mobile terminal 50 receives a release signal from the call management device 70, the mobile terminal 50 stops the call operation. The portable terminal 50 returns to the standby state for waiting for the next call signal.

(Configuration of the call management device 70: FIG. 1)
The call management device 70 is a management server installed by the game store. As shown in FIG. 1, the call management device 70 includes a control unit 72, a memory 74, and a wireless communication interface 76. The control unit 72 executes various processes according to the program stored in the memory 74. The memory 74 stores various programs. Further, the memory 74 stores a terminal management table 80 (see FIG. 3) and a device management table 82 (see FIG. 4). The configurations of the terminal management table 80 and the device management table 82 will be described later. The wireless communication interface 76 is an interface for the call management device 70 to perform wireless communication with each portable terminal 50 described above.

(Configuration of terminal management table 80: FIG. 3)
As illustrated in FIG. 3, the terminal management table 80 includes a plurality of pieces of terminal information 100 to 120. Each terminal information 100 to 120 is information associated with a terminal ID, a group, a previous time, an accumulated time, a state, and a calling time.

  The terminal ID indicates the terminal ID of each mobile terminal 50. In the example of FIG. 3, each portable terminal 50 indicated by the terminal IDs “A” to “H” is possessed by a staff member engaged in business such as customer service in the amusement shop, and the terminal IDs “X” and “Y”. It is assumed that each portable terminal 50 indicated by is held by a manager (manager) and the portable terminal indicated by terminal ID “Z” is owned by a store manager.

  The group indicates a work group to which the portable terminal 50 indicated by the corresponding terminal ID should belong. In the example of FIG. 3, four mobile terminals 50 indicated by terminal IDs “A” to “D” belong to the group “G1”. Similarly, four mobile terminals 50 indicated by terminal IDs “G” to “H” belong to the group “G2”. Further, the three portable terminals 50 indicated by the terminal IDs “X” to “Z” belong to the group “G6”. In another embodiment, two or more work groups to which the portable terminal 50 indicated by the corresponding terminal ID should belong can be associated. Therefore, for example, the four mobile terminals 50 indicated by the terminal IDs “A” to “D” may belong to the group “G1, G2”. In this case, “G1” may be positioned as the main group, and “G2” may be positioned as the subgroup.

  The previous time indicates the time (hour: minute: second) at which the staff holding the portable terminal 50 indicated by the corresponding terminal ID completed the previous work. Here, the time when the previous work is completed is the time when the OK button 56 of the mobile terminal 50 during the calling operation is pressed to place the mobile terminal 50 in the “working state” and then the OK button 56 is pressed again. means.

  The accumulated time indicates the time (minutes: seconds) obtained by accumulating the work time of the staff holding the portable terminal 50 indicated by the corresponding terminal ID.

  The state indicates the current state of the mobile terminal 50 indicated by the corresponding terminal ID. In the status column, “working” is displayed when the mobile terminal 50 is in the working state, “calling” is displayed when the mobile terminal 50 is in the calling state, and “standby” is displayed when the mobile terminal 50 is in the waiting state. Although not shown in FIG. 3, “non-operating” is displayed when the portable terminal 50 is not operating (for example, when the power is not turned on). In the present embodiment, the “non-operating” portable terminal 50 is excluded from the target for transmitting the call signal in the call management device process (FIG. 7) described below.

  The call time indicates the time (hour: minute: second) when the call management device 70 transmits a call signal to the mobile terminal 50.

  Therefore, for example, the terminal information 104 in FIG. 3 includes the terminal ID “C”, the group “G1”, the previous time “11:20:55”, the accumulated time “8:45”, the state “calling”, and the call time “ 11:50:04 ". That is, the terminal information 104 indicates that the mobile terminal 50 indicated by the terminal ID “C” belongs to the group “G1”. Further, the terminal information 104 includes the fact that the previous work completion time of the staff member holding the portable terminal 50 is 11:20:55, the accumulated work time is 8 minutes 45 seconds, and the portable terminal 50 Indicates that the current call state is set and the current call start time is 11:50:04.

(Configuration of device management table 82: FIG. 4)
As illustrated in FIG. 4, the device management table 82 includes a plurality of device information 130 to 146. Each piece of device information 130 to 146 is information in which a device ID, a call content, a group, and a call order are associated with each other.

  As described above, the device ID is an ID assigned to the calling lamp 14, the card unit 20, the counter 30, the prize POS 40, and the like.

  The call content indicates the content of the call made by the device indicated by the device ID. “Trouble” indicates a call caused by occurrence of trouble such as clogging, running out of a ball, or failure. “Service” indicates a call caused by the user requesting an in-store service such as coffee. “Big jackpot” indicates a call resulting from the occurrence of a special prize state in the gaming machine 10.

  The group indicates a group of portable terminals 50 to be called when the content indicated by the corresponding call content is called for the device indicated by the corresponding device ID. The groups displayed in the group column are the same as the groups in FIG. 3 (“G1”, “G2”, etc.). The calling order indicates the order of calling each portable terminal 50 belonging to the corresponding group. The order is represented by a terminal ID (such as “A”). In this embodiment, when the calling order is “A → B → C → D”, for example, when the portable terminal 50 having the terminal ID “D” which is the last in the order is called, the next is the head again. It is assumed that the mobile terminal 50 with the terminal ID “A” is called back to FIG.

  Therefore, for example, the device information 130 includes a device ID “P001 to P100”, a call content “trouble”, a group “G1”, and a call order “A → B → C → D”. In other words, the device information 130 is a mobile terminal belonging to the group “G1” when the content of the call is related to “trouble” (for example, clogging) for 100 call lamps 14 indicated by device IDs “P001” to “P100”. 50 (terminal ID “A, B, C, D”) is called in the order of “A → B → C → D”. For example, the device information 132 includes a device ID “P001 to P100”, a call content “service”, a group “G1”, and a call order “D → C → B → A”. In other words, the device information 130 includes the mobile terminals 50 belonging to the group “G1” (terminal ID “A”) when the call content is related to “service” for 100 call lamps 14 indicated by device IDs “P001” to “P100”. , B, C, D ”) in the order of“ D → C → B → A ”. That is, in this embodiment, the calling order of the mobile terminals 50 (terminal IDs “A, B, C, D”) belonging to the group “G1” varies depending on the content of the call. The most suitable staff can be called first according to the content of the call.

(Call management device processing: FIG. 5)
Next, each process executed by the control unit 72 of the call management device 70 will be described with reference to FIG. The control unit 72 monitors whether a notification signal is received from any device (calling lamp 14, card unit 20, counter 30 and prize POS 40) in the game store (S10). As described above, for example, the call lamp 14 (for example, the call lamp 14 indicated by the device ID “P001”) transmits a notification signal to the call management device 70 when the user operates the call button 12. The contents of the notification signal are as described above. When receiving the notification signal, the control unit 72 determines YES in S10, and proceeds to S12.

  In S12, the control unit 72 specifies one terminal ID according to the device ID and the operation state information included in the notification signal and the device management table 82 (FIG. 4). More specifically, in S12, first, the control unit 72 specifies the call content corresponding to the operation state information included in the notification signal. For example, when the operation state information included in the notification signal includes button information “normal call button operation” and game information “not in a special prize state”, the control unit 72 specifies that the content of the call is “trouble” To do. For example, when the operation state information included in the notification signal includes the button information “service call button operation”, the control unit 72 specifies that the call content is “service”. Further, for example, when the operation state information included in the notification signal includes button information “normal call button operation” and game information “special prize state”, the control unit 72 specifies that the call content is “big hit” To do.

  Next, the control unit 72, from the device management table 82 (FIG. 4), device information (for example, “P001”) included in the notification signal and device information (for example, “trouble”) identified. Device information 130) is specified.

  Next, the control unit 72 identifies one terminal ID (for example, “A”) according to the calling order (for example, “A → B → C → D”) included in the identified device information (for example, device information 130). To do. After identifying one terminal ID, the control unit 72 proceeds to S14.

  In S14, the control unit 72 determines whether or not the state of the portable terminal 50 indicated by the terminal ID specified in S12 is in operation according to the terminal management table 80 (FIG. 3). Specifically, the control unit 72 specifies terminal information (for example, device information 130 in FIG. 4) including the terminal ID (for example, “A”) specified in S12 from the terminal management table 80 (FIG. 3). It is determined whether or not the state included in the identified terminal information is “working”. When the state of the portable terminal 50 indicated by the terminal ID specified in S12 is “standby” (that is, not “working”), the control unit 72 determines NO in S14 and proceeds to S16. On the other hand, when the state of the portable terminal 50 indicated by the terminal ID specified in S12 is “working”, the control unit 72 determines YES in S14 and returns to S12. In that case, in S12, the control unit 72 performs one call according to the calling order (for example, “A → B → C → D”) included in the device information (for example, device information 130 in FIG. 4) specified in the previous S12. Terminal ID (for example, “B”) is specified.

  In S16, the control unit 72 transmits a calling signal to the portable terminal 50 indicated by the terminal ID specified in S12. When the portable terminal 50 receives the calling signal, the portable terminal 50 starts the calling operation. Further, when transmitting the call signal, the control unit 72 starts counting the call time for the mobile terminal that has transmitted the call signal. The time when the transmission of the call signal is started is displayed in the call time column of the terminal management table 80 (FIG. 3). In addition, the control unit 72 switches the display of the status column included in the terminal information of the mobile terminal in the terminal management table 80 (FIG. 3) from “standby” to “calling”. In the following description, the mobile terminal 50 to which the control unit 72 has transmitted a call signal in S16 for the first time may be referred to as a “first terminal”.

  Next, in S18, the control unit 72 monitors reception of an NG signal from the first terminal. At the same time, the control unit 72 monitors whether an OK signal is received from the first terminal in S19. Further, in S20, the control unit 72 also monitors that the first time-out period has elapsed since the calling signal was transmitted to the first terminal. The “first timeout period” is a waiting time from when the call signal is transmitted to the first terminal in S16 until the call signal is transmitted to another mobile terminal (a second terminal described later). is there. At the same time, the control unit 72 also monitors that the second time-out period has elapsed since the calling signal was transmitted to the first terminal in S22. The “second timeout period” is a waiting time from when the call signal is transmitted to the first terminal in S16 until the release signal is transmitted to the first terminal (that is, the call is stopped). The second timeout time is set to be longer than the first timeout time. In the present embodiment, once it is determined that the first terminal is YES in S20 (the first timeout time has elapsed), then for the first terminal, S20 is skipped and the monitoring of S22 is performed. (Whether or not the second timeout period has elapsed) is performed.

  As described above, a staff member who holds the mobile terminal 50 in the calling state can press either the OK button 56 or the NG button 58 of the mobile terminal 50. When the OK button 56 is pressed, the portable terminal 50 transmits an OK signal to the call management device 70. When the control unit 72 receives an OK signal from the mobile terminal 50 in the calling state, the control unit 72 determines YES in S19 and proceeds to S30. On the other hand, when the NG button 58 is pressed, the portable terminal 50 transmits an NG signal to the call management device 70. When the control unit 72 receives an NG signal from the mobile terminal 50 in the ringing state, the control unit 72 determines YES in S18 and proceeds to S26.

  On the other hand, if the first time-out period elapses without receiving either the OK signal or the NG signal after the call signal is transmitted to the first terminal, the control unit 72 determines YES in S20. In this case, the control unit 72 proceeds to S12 for the second time, and the calling order (for example, “A → B → C → D”) included in the device information (for example, device information 130 in FIG. 4) specified in the previous S12. Accordingly, one terminal ID (for example, “B”) different from the terminal ID specified in the first S12 is specified. If it is determined NO in the subsequent S14, the control unit 72 transmits a calling signal to the portable terminal 50 indicated by the terminal ID specified in the second S12 in the second S16. In the second S16, the control unit 72 starts counting the calling time for the mobile terminal 50 indicated by the terminal ID specified in the second S12. In the following description, the mobile terminal 50 to which the control unit 72 has transmitted a call signal in the second S16 may be referred to as a “second terminal”.

  When the second S16 is finished, the first terminal and the second terminal are simultaneously in a call state. A state in which the first terminal and the second terminal are simultaneously in a call state may be referred to as “overlap”. In the overlap state, in S18 to S22, the following processing is executed in parallel for each portable terminal 50 in the calling state. That is, the control unit 72 monitors whether a response signal (NG signal or OK signal) is received from either the first terminal or the second terminal in S18 and S19. In S20, the control unit 72 monitors whether the first timeout time has elapsed for the second terminal. As described above, for the first terminal, since it is determined once in S20 that YES (first timeout time has elapsed), S20 is skipped and monitoring in S22 (second timeout time is reached). Only whether it has passed). In S22, the control unit 72 monitors whether the second timeout time for the first terminal elapses and monitors whether the second timeout time for the second terminal elapses. In the present embodiment, the “first timeout period for the first terminal” and the “first timeout period for the second terminal” are set to the same length. Similarly, in this embodiment, the “second timeout period for the first terminal” and the “second timeout period for the second terminal” are also set to the same length.

  If the second timeout time for the first terminal has elapsed without receiving a response signal (OK signal or NG signal) from any terminal, the control unit 72 determines YES in S22. In that case, the control unit 72 proceeds to S24. In S24, the control unit transmits a release signal to the first terminal. When receiving the release signal, the first terminal stops the calling operation. The first terminal returns to a standby state ready for the next call. In the terminal management table 80 (FIG. 3), the control unit 72 returns the display of the status column included in the terminal information corresponding to the first terminal from “calling” to “standby”. When S24 ends, only the second terminal enters the calling state. That is, the overlap is eliminated. When S24 ends, in S18 to S22, the control unit 72 executes the following processing. That is, the control unit 72 monitors reception of a response signal from the second terminal in S18. In S20, the control unit 72 monitors whether the first timeout time has elapsed for the second terminal. Further, in S22, the control unit 72 monitors whether the second timeout time for the second terminal has elapsed. In the present embodiment, for the second terminal, once it is determined YES in S20 (the first timeout period has elapsed), S20 is skipped thereafter, and monitoring of S22 (second Only whether the timeout time has passed).

  As described above, the control unit 72 repeatedly executes each process of S12 to S24 until YES is determined in S18 or S19. When the last terminal ID (for example, terminal ID “D”) in the calling order (for example, “A → B → C → D”) has been specified in the previous S12, the control unit 72 determines in the next S12. The head terminal ID (for example, terminal ID “A”) in the calling order (for example, “A → B → C → D”) is specified.

  As described above, when the control unit 72 receives the NG signal (YES in S18), the process proceeds to S26. In S26, the control unit 72 transmits a release signal to the portable terminal 50 that is the transmission source of the NG signal. When the mobile terminal 50 in the calling state receives the release signal, it stops the calling operation. In addition, the control unit 72 switches the display of the status column included in the terminal information of the mobile terminal 50 in the terminal management table 80 (FIG. 3) from “calling” to “standby”. Also, the call time column is cleared. In addition, the control unit 72 resets the calling time counted for the mobile terminal 50.

  Next, in S <b> 28, the control unit 72 determines whether there is a portable terminal 50 that is currently in a call state. For example, when the NG signal is received from the first terminal and the release signal is transmitted to the first terminal, and the second terminal is in the calling state, the control unit 72 determines YES in S28. (The same applies when there are two or more terminals in a call state). In that case, the control unit 72 returns to S18 and continues to execute the processes of S18 to S22 for the second terminal in the call state. On the other hand, for example, when the NG signal is received from the first terminal and the release signal is transmitted to the first terminal, and there is no second terminal in the calling state, the control unit 72 determines in S28. Judge NO. In that case, the control unit 72 proceeds to S12 and specifies another device ID according to the above-described method.

  As described above, when the control unit 72 receives the OK signal (YES in S19), the process proceeds to S30. In S30, the control unit 72 transmits a release signal to all the mobile terminals 50 in the calling state. When the mobile terminal 50 in the calling state receives the release signal, it stops the calling operation. In addition, the control unit 72 switches the display of the state column included in the terminal information of the portable terminal that is the source of the OK signal in the terminal management table 80 (FIG. 3) from “calling” to “working”. The display of the status column included in the terminal information of the mobile terminal 50 in the other call state is returned from “calling” to “waiting”. In addition, the control unit 72 resets the calling time counted for each portable terminal 50. That is, only the portable terminal 50 that is the transmission source of the OK signal among the portable terminals 50 in the calling state shifts to the working state, and the other portable terminals 50 return to the standby state.

  Next, in S <b> 32, the control unit 72 monitors whether a completion signal is received from the mobile terminal 50 in the working state. The control unit 72 may transmit an instruction to display a message for promptly completing the work to the portable terminal 50 in a working state at every predetermined time. In that case, if the terminal device 50 displaying the message does not perform an operation indicating the intention of understanding (the OK button 56 operation), the control unit 72 determines that a serious trouble has occurred and provides support. The process of S12 for specifying another terminal ID may be performed. The staff member who holds the portable terminal 50 in the working state can finish the necessary work and press the OK button 56 again. When the OK button 56 is pressed again, the portable terminal 50 transmits a completion signal to the call management device 70. When receiving the completion signal, the control unit 72 determines YES in S32. At this time, the control unit 72 returns the display of the state column included in the terminal information of the mobile terminal 50 in the working state from “working” to “standby”. In addition, the control unit 72 updates the display of the previous time and accumulated time fields included in the terminal information of the mobile terminal 50. When these processes are finished, the call management apparatus process of FIG. 5 is finished.

(Processing executed by each device of this embodiment: FIG. 6)
With reference to FIG. 6, the process performed by each apparatus of the call system 2 of a present Example is demonstrated. In the example of FIG. 6, the call lamp 14 indicated by the device ID “P001” and the mobile terminals 50 indicated by the terminal IDs “A” to “D” (in the following description, “terminal A”, “terminal B”, A process executed by “terminal C” and “terminal D”) is assumed.

  In the example of FIG. 6, it is assumed that the user operates the call button 12 of the call lamp 14 due to a trouble occurring in the gaming machine 10. When the user operates the call button 12 (normal call button 12a), a notification signal is transmitted to the call management device 70. The call management device 70 identifies one terminal ID “A” according to the device ID “P001”, the operation state information, and the device management table 82 (FIG. 4) included in the notification signal. Specifically, the control unit 72 of the call management device 70 first specifies the call content “trouble” from the operation state information included in the notification signal. Next, the control unit 72 specifies the device ID “P001” included in the notification signal and the device information 130 corresponding to the specified call content “trouble” from the device management table 82 (FIG. 4). Next, the control unit 72 of the call management device 70 specifies the terminal ID “A” that is the head of the order according to the call order “A → B → C → D” included in the device information 130 (S12 in FIG. 5). . Subsequently, the call management device 70 transmits a call signal to the terminal A (S14 in FIG. 5). Thereby, the terminal A starts a calling operation.

  In the example of FIG. 6, the clerk possessing the terminal A presses the NG button 58 of the terminal A. When the NG button 58 of the terminal A is pressed, the terminal A transmits an NG signal to the call management device 70. Thereafter, when a release signal is received from the call management device 70 (S26 in FIG. 5), the terminal A stops the call operation.

  Next, the control unit 72 of the call management device 70 specifies the terminal ID “B” that is the second in the order according to the call order “A → B → C → D” included in the device information 130 (S12 in FIG. 5). ). The call management device 70 transmits a call signal to the terminal B (S14 in FIG. 5). Thereby, the terminal B starts a calling operation.

  In the example of FIG. 6, the staff holding the terminal B does not respond to the call operation. When the first timeout period elapses after the call operation of terminal B is started (YES in S20 of FIG. 5), the control unit 72 of the call management device 70 calls the call sequence “A → B → According to “C → D”, the terminal ID “C” which is the third in the order is specified (S12 in FIG. 5). The call management device 70 transmits a call signal to the terminal C (S14 in FIG. 5). Thereby, the terminal C also starts the calling operation. As a result, the terminal B and the terminal C are in an overlapping state in which the calling operation is performed simultaneously.

  Thereafter, when the second timeout period elapses after the call operation of terminal B is started (YES in S22 of FIG. 5), control unit 72 of call management device 70 transmits a release signal to terminal B (FIG. 5). S24). When the terminal B receives the release signal, the terminal B stops the calling operation. Terminal B returns to the standby state. As a result, only the terminal C continues the call operation.

  In the example of FIG. 6, thereafter, before the first time-out time for the terminal C elapses, the staff member who owns the terminal C presses the OK button 56. When the OK button 56 of the terminal C is pressed, the terminal C transmits an OK signal to the call management device 70. Thereafter, when a release signal is received from the call management device 70 (S30 in FIG. 5), the terminal C stops the call operation. In the example of FIG. 6, the terminal D does not perform a call operation.

  The call system 2 of the present embodiment has been described above. In the calling system 2 of the present embodiment, each staff member possesses the portable terminal 50, and when the portable terminal 50 performs a calling operation, the staff member who possesses the portable terminal 50 can quickly confirm the calling operation. . Further, in the calling system 2 of the present embodiment, when a staff member having the first terminal (for example, the terminal B in FIG. 6) cannot cope with the calling, the second system (for example, the terminal C in FIG. 6) is possessed. You can call an attendant. Therefore, a staff member can be dispatched quickly to the user who operates the call button 12. Accordingly, it is possible to quickly respond to the user's request. Further, in the calling system 2 of the present embodiment, each mobile terminal 50 is caused to perform a calling operation in order (for example, “A → B → C → D”). That is, it is possible to call the staff holding the portable terminal 50 one by one. Therefore, inconveniences such as two or more staff members handling the same call at the same time are less likely to occur. It is possible to efficiently call an attendant at an amusement store.

  In the present embodiment, the call management device 70 associates the terminal ID indicating the portable terminal 50 with the device ID indicating each device in the amusement store and the call content information related to the operating state of the device indicated by the device ID. A device management table 82 (see FIG. 4) to be stored is provided. Therefore, the call management device 70, in accordance with the device management table 82, calls contents (for example, “P001”) included in the notification signal and call contents related to the operation state indicated by the operation state information (button information and game information). "Trouble") and a call signal is transmitted to the portable terminal 50 indicated by the terminal ID (for example, "A") associated with it. Therefore, the person to be called can be determined in advance for each call content from the device. That is, a corresponding staff can be dispatched for each call content from the device. Therefore, it can respond to a user's request promptly and appropriately. Therefore, it is possible to call the store clerk of the game store efficiently.

  In this embodiment, the call management device 70 further includes a terminal management table 80 (see FIG. 3) for managing the state of each portable terminal 50, and a call signal is sent to the portable terminal 50 indicating the working state. Is not transmitted (in the case of YES in S14 of FIG. 5). Therefore, it is possible to suppress calling an attendant who is working. As a result, since the waiting staff can be called preferentially, it is possible to respond more quickly to the user's request. Therefore, it is possible to call the store clerk of the game store efficiently.

  In the present embodiment, the call management device 70, while the staff holding the first terminal (for example, the terminal B in FIG. 6) cannot respond to the call, while the first terminal is performing the call operation, The call signal is transmitted to a second terminal (for example, terminal C in FIG. 6). That is, the first terminal and the second terminal are called in an overlapping manner. Therefore, in the case where the staff member who possesses the first terminal does not respond to the call, the staff member who possesses the second terminal can be called in addition to the staff member who possesses the first terminal. A plurality of staff members in the amusement store can be called efficiently. As a result, it is possible to prompt the staff to respond in particular to a highly urgent user request.

(Correspondence)
The combination of the calling lamp 14 and the gaming machine 10, the card unit 20, the counter 30, the prize POS 40, and the like are examples of “game-related equipment”. The first terminal (for example, terminal B in FIG. 6) and the second terminal (for example, terminal C in FIG. 6) are examples of the “specific mobile terminal”. The first timeout time is an example of “predetermined time”. Further, the button information and the game information are examples of “operating state information”. Further, information (such as “trouble”) displayed in the call content column of the terminal management table 80 (FIG. 3) is an example of “call content information”.

(Second embodiment)
The second embodiment will be described focusing on differences from the first embodiment. In the first embodiment, for example, as shown in FIG. 6, the call management device 70 transmits a call signal to the terminal B, then transmits a call signal to the terminal C, and sequentially calls each mobile terminal 50. The operation is performed. On the other hand, the second embodiment differs from the first embodiment in that the call management device 70 causes the plurality of portable terminals 50 to perform a call operation simultaneously.

  In the second embodiment, the memory 74 of the call management device 70 stores a device management table 182 shown in FIG. 7 instead of the device management table 82 shown in FIG. In the second embodiment, the memory 74 of the call management device 70 stores a table similar to the terminal management table 80 (FIG. 3) of the first embodiment.

(Configuration of device management table 182: FIG. 7)
As illustrated in FIG. 7, the device management table 182 of the second embodiment includes a plurality of device information 200 to 216. Each piece of device information 200 to 216 is information in which a device ID, a call content, and a group call order are associated with each other.

  The device ID and the call contents are the same as those of the device management table 82 (see FIG. 4) of the first embodiment. The group calling order is the group of portable terminals 50 to be called and the calling order (for example, “G1 → G2” when the contents indicated by the corresponding calling contents are called for the equipment indicated by the corresponding equipment ID. )). In the present embodiment, when the group calling order is “G1 → G2”, for example, when the portable terminal 50 belonging to “G2” which is the last in the order is called, the mobile phone 50 returns to the beginning and “ It is assumed that the mobile terminal 50 belonging to “G1” is called.

  Therefore, for example, the device information 200 includes a device ID “P001 to P100”, a call content “trouble”, and a group call order “G1 → G2”. In other words, the device information 200 includes the mobile terminals belonging to the group “G1” when the content of the call is related to “trouble” (for example, clogging) for 100 call lamps 14 indicated by the device IDs “P001” to “P100”. 50 is called first, and then the portable terminal 50 belonging to the group “G2” is called.

(Processing executed by each device of the present embodiment (Pattern 1): FIG. 8)
With reference to FIG. 8, an example of a process executed by each device of the calling system 2 of the second embodiment will be described. In the example of FIG. 8, the call lamp 14 indicated by the device ID “P001” and the mobile terminals 50 indicated by the terminal IDs “A” to “D” (referred to as “terminal A”, “terminal B”, etc. in the following description). ) Is assumed to be executed. Note that the terminals A to D all belong to the group “G1” (see FIG. 3).

  In the example of FIG. 8, the user operates the call button 12 of the call lamp 14 due to a trouble occurring in the gaming machine 10. When the user operates the call button 12 (normal call button 12a), a notification signal is transmitted to the call management device 70. The call management device 70 identifies one group “G1” according to the device ID (“P001”), the operation state information, and the device management table 182 (FIG. 7) included in the notification signal. Specifically, the control unit 72 of the call management device 70 first specifies the call content “trouble” from the operation state information included in the notification signal. Next, the control unit 72 specifies the device information 200 corresponding to the device ID “P001” included in the notification signal and the specified call content “trouble” from the device management table 182 (FIG. 7). Next, the control unit 72 of the call management device 70 specifies the group “G1” which is the head of the order according to the group call order “G1 → G2” included in the specified device information 200. Subsequently, the call management device 70 transmits a call signal to the terminals A to D belonging to the specified group “G1”. Thereby, the terminal A to the terminal D simultaneously start the calling operation.

  In the example of FIG. 8, the clerk possessing the terminal B presses the OK button 56 of the terminal B before the first timeout time for the terminals A to D elapses. In the terminal A, the terminal C, and the terminal D, neither the OK button 56 nor the NG button 58 is operated. When the OK button 56 of the terminal B is pressed, the terminal B transmits an OK signal to the call management device 70. Thereafter, when a release signal is received from the call management device 70, the terminals A to D simultaneously stop the call operation.

(Processing executed by each device of the present embodiment (pattern 2): FIG. 9)
With reference to FIG. 9, another example of processing executed by each device of the calling system 2 of the second embodiment will be described. In the example of FIG. 9, it is assumed that the call lamp 14 indicated by the device ID “P001” and the portable terminal 50 indicated by the terminal IDs “A” to “H” are executed. In the example of FIG. 9, terminal A to terminal D all belong to group “G1”, and terminal E to terminal H all belong to group “G2” (see FIG. 3).

  In the example of FIG. 9 as well, as in the example of FIG. 8, the user operates the call button 12 of the call lamp 14 due to a trouble occurring in the gaming machine 10. Thereafter, similarly to the example of FIG. 8, the terminals A to D belonging to the group “G1” simultaneously start the calling operation.

  In the example of FIG. 9, the clerk possessing the terminal A presses the NG button 58 of the terminal A. When the NG button 58 of the terminal A is pressed, the terminal A transmits an NG signal to the call management device 70. Thereafter, when a release signal is received from the call management device 70, the terminal A stops the call operation. Thereafter, the staff member holding the terminal B also presses the NG button 58 of the terminal B. Similarly to the case of terminal A, terminal B then stops the calling operation.

  In the example of FIG. 9, the clerk possessing terminal C and terminal D does not respond to the call operation. When the first timeout period elapses after the call operation of the terminal C and the terminal D is started, the control unit 72 of the call management apparatus 70 follows the group call order “G1 → G2” included in the device information 200 of FIG. The group “G2” that is second in the order is specified. The call management device 70 transmits a call signal to the terminals E to H belonging to the group “G2”. Thereby, in addition to the terminals C and D, the terminals E to H also start the calling operation. As a result, the terminal (terminal C, terminal D) belonging to the group “G1” and the terminals (terminal E to terminal H) belonging to the group “G2” are in an overlapping state in which the calling operation is performed simultaneously.

  Thereafter, when the second time-out period elapses after the calling operation of the terminals C and D is started, the control unit 72 of the call management device 70 transmits a release signal to the terminals C and D. When receiving the release signal, the terminal C and the terminal D stop the calling operation. As a result, the terminals C and D return to the standby state. Thereby, only the terminals (terminal E to terminal H) belonging to the group “G2” continue the call operation.

  In the example of FIG. 9, before the first time-out period for the terminals E to H elapses, the staff member who owns the terminal E presses the OK button 56 of the terminal E. When the OK button 56 of the terminal E is pressed, the terminal E transmits an OK signal to the call management device 70. Thereafter, when a release signal is received from the call management device 70, the terminals E to H stop the call operation.

  The second embodiment has been described above. As described above, in the second embodiment, as illustrated in FIG. 8, the call management device 70 transmits a call signal simultaneously to the terminals A to D belonging to the group “G1”. As a result, it is possible to cause the terminals A to D to perform the calling operation simultaneously. That is, a plurality of attendants can be called at the same time. Since a plurality of staff members can be called at the same time and directed to the gaming machine 10, it is possible to respond quickly to the user's request.

(Third embodiment)
A third embodiment will be described. The third embodiment differs from the first and second embodiments in that the first time-out time is made different according to the device ID included in the notification signal. For example, a game store has an island (price area) where the price per unit of game media (for example, pachinko balls) is a fixed price and an island (discount area) where the price per unit of game media is cheap. May have been. In the third embodiment, for example, the first time-out time when the call button 12 is operated with the call lamp 14 of the game machine 10 in the regular price area is shown, and the call button 12 is set with the call lamp 14 of the game machine 10 in the discount area. It is shorter than the first timeout time when operated. As a result, when the call button 12 is operated with the call lamp 14 of the gaming machine 10 in the regular price area, the call button 12 is operated as compared with the case where the call button 12 is operated with the call lamp 14 of the gaming machine 10 in the discount area. The second terminal is called sooner after the other terminal is called. Therefore, it becomes possible to respond quickly to a user's request to play with the gaming machine 10 in the regular price area (emphasis on customer service). On the other hand, when the call button 12 is operated with the call lamp 14 of the gaming machine 10 in the discount area, the first terminal is compared to when the call button 12 is operated with the game machine 10 call lamp 14 in the regular price area. The second terminal is called later after. Therefore, when a call is made in the discount area, the speed corresponding to the user's request can be suppressed as compared with the case where the call is made in the fixed price area (emphasis on economy). That is, in the third embodiment, the time from when the first terminal performs a call operation to when the second terminal performs a call operation can be adjusted according to the equipment in the amusement store. Different clerk call responses can be provided for each device (or each device area).

  In the third embodiment, the second time-out period can be made different according to the device ID included in the notification signal. In that case, in the third embodiment, for example, the second time-out time when the call button 12 is operated with the call lamp 14 of the game machine 10 in the regular price area is called with the call lamp 14 of the game machine 10 in the discount area. It can be longer than the second timeout time when the button 12 is operated. As a result, when the call button 12 is operated with the call lamp 14 of the gaming machine 10 in the regular price area, the call button 12 is operated as compared with the case where the call button 12 is operated with the call lamp 14 of the gaming machine 10 in the discount area. The time required for the call of the terminal and the call of the second terminal to overlap is longer. Therefore, also in this case, it becomes possible to respond quickly to the request of the user who plays with the gaming machine 10 in the regular price area (emphasis on customer service). On the other hand, when the call is made in the discount area, the time for the call of the first terminal and the call of the second terminal to overlap is shorter than when the call is made in the fixed price area. That is, the time for calling a plurality of staff simultaneously is short. Time spent moving the staff in the amusement store in vain can be shortened (emphasis on economy).

(Fourth embodiment)
A fourth embodiment will be described. The fourth embodiment is different from the first embodiment in that the first time-out time is made different depending on the number of standby portable terminals 50 to which no calling signal is sent. For example, referring to the example of FIG. 6, at the time when a call signal is transmitted to the terminal B, the two portable terminals 50 of the terminal C and the terminal D remain in the standby state. On the other hand, at the time when the call signal is transmitted to the terminal C, only the terminal D (only one) remains in the standby state. In such a case, in the fourth embodiment, the call management device 70 sets the first timeout period for the terminal C longer than the first timeout period for the terminal B. Thereby, after transmitting a calling signal to the terminal C, it is possible to lengthen the time until the calling signal is transmitted to the terminal D. A staff member who possesses the terminal D can be secured in a standby state (free state). Therefore, also in the fourth embodiment, it is possible to call the staff in the game store efficiently.

(5th Example)
A fifth embodiment will be described. For example, in the first embodiment described above, as shown in FIG. 6, the call management device 70 transmits a call signal to the terminal C when the first timeout period elapses after transmitting the call signal to the terminal B. . As a result, the calling operation of terminal B and the calling operation of terminal C overlap. Instead, in the fifth embodiment, when the first time-out period elapses after the call management device 70 transmits the call signal to the terminal B, the call management device 70 first transmits a release signal to the terminal B to The call operation is stopped. Next, the call management device 70 transmits a call signal to the terminal C. That is, in the fifth embodiment, the call operation of terminal B and the call operation of terminal C do not overlap. In the fifth embodiment, the call management device 70 does not monitor the passing of the second timeout time for each portable terminal 50. Therefore, in the fifth embodiment, two or more staff members are not called at the same time. Therefore, it is difficult for two or more staff members to deal with the same call at the same time. A plurality of staff members in the amusement store can be called efficiently.

(Sixth embodiment)
A sixth embodiment will be described. As shown in FIG. 1, in the sixth embodiment, in addition to the devices used in the first embodiment, a gaming machine information management device (so-called hall computer) 200, an island unit (“ SU ") 202 and a base unit (" DU "in FIG. 1) 204 are provided. The gaming machine information management device 200 is a management server for managing gaming state information (for example, the number of outs, the number of safes, the special prize state, etc.) of each gaming machine 10 in the gaming store. Only one gaming machine information management device 200 is provided in the gaming store. One island unit 202 is provided for each of a plurality of islands provided in the game store. The island unit 202 is a device that acquires game state information of each gaming machine 10 provided on the corresponding island. One stand unit 204 is provided for four gaming machines 10. The base unit 204 is a device that acquires game state information of the corresponding four gaming machines 10. The stand unit 204 is communicably connected to the corresponding four gaming machines 10. Further, the platform unit 204 is communicably connected to the island unit 202 on the island where the platform unit 204 is provided. Each island unit 202 is communicably connected to the gaming machine information management device 200. Further, as shown in FIG. 1, the gaming machine information management device 200 is provided so as to be communicable with the call management device 70.

  In the sixth embodiment, each gaming machine 10 automatically obtains the gaming machine ID assigned to the own machine and the gaming state information (for example, the number of outs, the number of safes, the special prize state, etc.) of the own machine. To the unit 204 to which the machine is connected. When each unit 204 acquires the gaming state information from the four gaming machines 10, it transmits the acquired gaming state information to the island unit 202 to which the own unit is connected. Each island unit 202 transmits the acquired gaming state information to the gaming machine information management device 200. When the gaming machine information management device 200 acquires gaming state information from each island unit 202, the gaming machine information management apparatus 200 stores the gaming machine ID and the gaming state information in association with each other. Thereby, in the sixth embodiment, the gaming state information of each gaming machine 10 in the gaming store is collected in the gaming machine information management apparatus 200. Furthermore, the gaming machine information management device 200 stores the device ID of the calling lamp 14 connected to the gaming machine 10 indicated by each gaming machine ID in association with each gaming machine ID.

  In the sixth embodiment, when a user who is playing the game operates the call button 12 of the call lamp 14, each device operates as follows. When the user operates the call button 12 of the call lamp 14, a notification signal is transmitted to the call management device 70. In the sixth embodiment, the notification signal includes only the device ID and does not include the operation state information. When receiving the notification signal, the call management device 70 transmits a request signal including the device ID included in the notification signal to the gaming machine information management device 200.

  When the gaming machine information management device 200 receives the request signal, the gaming machine information management device 200 identifies the gaming machine ID (gaming machine 10) corresponding to the device ID (calling lamp 14) included in the request signal, and the identified gaming machine ID. The game state information associated with is identified. The gaming machine information management device 200 transmits a response signal including the device ID (calling lamp 14) and the specified gaming state information to the calling management device 70.

  When the control unit 72 of the call management device 70 receives the response signal, the control unit 72 identifies the content of the call from the operating state of the gaming machine 10 indicated by the gaming state information (out number, safe number, special prize signal, etc.) included in the response signal. To do. Hereinafter, the method for specifying the call contents will be described in detail.

(1. Pattern that specifies the call content “big hit”)
For example, when the game state information (out number, safe number, special prize signal, etc.) included in the response signal indicates one of the following (a) to (d), the user who plays with the gaming machine 10 can play the ball box. Most likely you need it. In that case, the control unit 72 determines that a jackpot has occurred in the gaming machine 10 that is the transmission source of the notification signal. In that case, the control unit 72 specifies the call content “big hit”.
(A) When indicating that the gaming machine 10 is in the special prize state. The control unit 72 may specify the call content “big hit (prepared in a box)”.
(B) A case where the game state information included in the response signal indicates that the acquired ball (that is, the number of safes−the number of outs) is increasing. The control unit 72 may specify the call content “big hit (prepared in a box)”.
(C) A case where the acquired ball variation from the previous call is in the vicinity of one box (can be estimated). In this case, the call management device 70 may have a function of estimating the number of balls accommodated in the ball box currently used by the user. The control unit 72 may specify the call content “big hit (prepared in a box)”.
(D) When indicating that the probability change is in progress immediately after the end of the special prize state (high probability state). This is because there is a pachinko ball that is paid out late, or depending on the user, the clerk may be called after the jackpot is settled. The control unit 72 may specify the call content “big hit (prepared in a box)”.

(2. Pattern that identifies "trouble content")
For example, when the game state information included in the response signal indicates any of the following (e) to (h), there is a high possibility that the user who plays the game machine 10 is suffering from some trouble. In that case, the control unit 72 determines that a trouble has occurred in the gaming machine 10 that is the transmission source of the notification signal. In this case, the control unit 72 specifies the call content “trouble”.
(E) When the number of outs increases but the number of safes does not increase. In this case, there is a high possibility of clogging. In this case, the control unit 72 may specify the calling content “trouble (clogged up)”. In addition, the control part 72 may specify that it is a clogging trouble with higher urgency when the gaming machine 10 is in the special prize state.
(F) For example, when the lending unit price of a pachinko ball is 500 yen (5 sales signals are received), only less than 5 sales signals are received. In this case, there is a high possibility of a piece being blown. In this case, the control unit 72 may specify the call content “trouble (out of ball)”.
(G) A case where the number of safes is abnormally increased although it is not in the special prize state. In this case, there is a high possibility that the gaming machine 10 is cheating. In this case, the control unit 72 may specify the call content “trouble (unauthorized act)”. In this case, cheating can be detected quickly.
(H) When the number of outs, the number of safes, etc. have not increased, indicating that it is before the game starts. In this case, there is a possibility that the user wants to ask the staff about something, such as not knowing how to play with the gaming machine 10. In this case, the control unit 72 may specify “trouble (others)”.

  Next, the control unit 72 specifies one terminal ID according to the specified operating state (for example, “trouble”) and the device management table 82. Next, the control unit 72 transmits a calling signal to the identified terminal ID. The mobile terminal 50 that has received the call signal starts the call operation.

  In the sixth embodiment, the same effects as those in the first embodiment can be exhibited. In the sixth embodiment, the gaming machine information management device 200 and the call management device 70 are examples of “management devices”. Further, the gaming machine 10 and the calling lamp 14 are examples of “game-related equipment”. Further, the game state information (out number, safe number, etc.) transmitted from the gaming machine 10 to the gaming machine information management apparatus 200 via the base unit 202 and the island unit 204 is an example of “operation state information”.

(Seventh embodiment)
A seventh embodiment will be described. As shown in FIG. 1, in the seventh embodiment, a member management device 210 is provided in the amusement store in addition to each device used in the first embodiment. The member management device 210 is a management server for managing various types of information (user ID, number of balls, number of possessions, balance, etc.) related to a user who has registered as a member at an amusement store in advance. As shown in FIG. 1, the member management apparatus 210 is communicably connected to the sand 18 provided between the gaming machines 10. The member management device 210 can communicate with the call management device 70.

  A registered user has a membership card. In the seventh embodiment, when a registered user inserts a membership card into the card processing unit 18b of the sand 18, each device operates as follows. The registered user can insert his / her membership card into the card processing unit 18b of the sand 18. The card processing unit 18b of the sand 18 reads the user ID from the inserted membership card. The control unit of the sand 18 receives a membership card insertion signal including the read user ID and the device ID indicating the own machine (the ID of the sand 18 or the ID of the gaming machine 10 to which the sand 18 is connected). It transmits to the member management apparatus 210.

  When the member management device 210 receives the member card insertion signal, the member management device 210 transfers a user visit signal including the user ID and the sand ID included in the member card insertion signal to the call management device 70. When receiving the user visit signal, the control unit 72 of the call management device 70 specifies one terminal ID according to the user ID and the device ID included in the user visit signal. For example, the control unit 72 can specify a terminal ID of a staff member close to the user indicated by the user ID included in the store visit signal. Next, the control unit 72 transmits a calling signal to the identified terminal ID. The mobile terminal 50 that has received the call signal starts the call operation.

  In the seventh embodiment, for example, as described above, a member who inserts a member card and calls a clerk who is relatively close to the user who is about to start a game, and dispatches the clerk to the user to greet the member. Service can be realized.

(Eighth embodiment)
An eighth embodiment will be described. The eighth embodiment is basically the same as the first embodiment described above. However, when the control unit 72 of the call management device 70 receives the notification signal, the terminal ID of the transmission destination that transmits the call signal is set. The specifying method is different from that in the first embodiment.

  Also in the eighth embodiment, the call management device 70 stores a device management table as shown in FIG. However, in the eighth embodiment, the device management table does not include the “call order” column in FIG. That is, each combination information 130 is information in which a device ID (for example, “P001 to P100”), a call content (for example, “trouble”), and a group (for example, “G1”) are associated with each other.

  In the eighth embodiment, when receiving the notification signal, the control unit 72 of the call management device 70 first specifies the content of the call (for example, “trouble”) from the operation state information included in the notification signal. Next, the control unit 72 determines, from the device management table (see FIG. 4), device information (for example, “P001”) included in the notification signal and device information (for example, “trouble”) identified. The reference numeral 130) in FIG. 4 is specified. Next, the control unit 72 of the call management device 70 specifies a group (for example, “G1”) included in the device information.

  Next, the control unit 72 specifies one terminal ID among a plurality of terminal IDs included in the specified group (for example, “G1”) according to the terminal management table 80 of FIG. Specifically, the control unit 72 first specifies a plurality of terminal information (for example, reference numerals 100 to 106) corresponding to the specified group (for example, “G1”) from the terminal management table 80 of FIG. Next, the control unit 72 identifies terminal information (for example, code 100) having the previous time (for example, “11:10:01”) among the plurality of identified terminal information (for example, codes 100 to 106). To do. In another embodiment, the control unit 72 includes terminal information (for example, reference numeral 104) having the shortest integration time (for example, “8:45”) among a plurality of specified terminal information (for example, reference numerals 100 to 106). May be specified.

  Next, the control unit 72 specifies a terminal ID (for example, “A”) included in the specified terminal information (for example, reference numeral 100). The control unit 72 transmits a call signal to the identified terminal ID. The mobile terminal 50 that has received the call signal starts the call operation.

  According to this configuration, each clerk in the amusement store can be appropriately called according to the length of waiting time, the length of accumulated work time, and the like. Therefore, by calling an attendant with a long waiting time, for example, an attendant who has not been working for a relatively long time can be preferentially called since the completion of the previous work. By calling an attendant who has a short accumulated work time, for example, an attendant who has not done much work can be preferentially called. It is possible to level the work burden of each clerk in the amusement store.

  Specific examples of the present invention have been described in detail above, but these are merely examples and do not limit the scope of the claims. The technology described in the claims includes various modifications and changes of the specific examples illustrated above. For example, the following modifications may be adopted.

(Modification 1) When the call management device 70 receives an OK signal from the portable terminal 50, the call management device 70 may transmit a predetermined response signal to the call lamp 14 on which the call button 12 is operated. In that case, a message such as “A staff member is heading” may be displayed on the calling lamp 14 that has received a predetermined response signal. As a result, it is possible to relieve anxiety and the like that the user has before the clerk arrives at the user who operated the call button 12.

(Modification 2) In each of the above embodiments, when the call management device 70 receives the OK signal, the release signal is transmitted to the portable terminal 50. However, the timing at which the call management device 70 transmits the release signal is limited to this. I can't. Therefore, for example, the call management device 70, when an attendant goes to the call lamp 14 and performs a predetermined lighting release operation to turn off the call lamp 14 (for example, the call signal output from the call lamp 14 is “ The release signal may be transmitted when the level changes from “H” level to “L” level. In addition, a call button may be provided on a game-related device (for example, sand 18) such as a ball lending machine. This case is also included in the “predetermined correspondence state”. A game-related device outputs a pulse signal every time the call button is operated, and the state in which the pulse signal is output once is referred to as “calling state”, and the state in which the pulse signal is output twice is referred to as “call canceling state”. There may be. In this case, the “predetermined correspondence state” may be a case where the second pulse signal is output from the game-related device. In addition, for example, when an attendant corresponding to the call completes the necessary work and operates the OK button 56 of the portable terminal 50 again to generate the completion signal, the management apparatus 70 receives the completion signal. , “Predetermined correspondence state” may be set. The portable terminal 50 may include a work completion button (not shown) in addition to the OK button 56.

(Modification 3) In the first embodiment, as shown in FIG. 6, the call management device 70 transmits a call signal to the terminals A to D included in the group “G1” one by one in order. Let the action take place. For example, the call management device 70 performs a call operation by simultaneously transmitting a call signal to two terminals A and B among the terminals A to D included in the group “G1”. Then, the call signal may be transmitted to the terminal C and the terminal D at the same time to perform the call operation.

(Modification 4) The call button 12 may be provided on the display 18 a of the sand 18. As described above, the sand 18 includes the card processing unit 18b for a member registered as a member to insert a membership card. In this case, when the call button 12 of the sand 18 is operated by the user, the member management device (reference numeral 210 in FIG. 1) to which the sand 18 is connected is notified to the user related to the user who has inserted the membership card. Information may be sent to the call management device 70. The call management device 70 may specify one terminal ID according to the received user information and the content of the notification signal, and may transmit the call signal to the portable terminal 50 indicated by the specified terminal ID. User information includes, for example, whether or not a member has been registered, the period after becoming a member, the game skill level of the user estimated from the game content, whether or not the game has been played on the same gaming machine since the opening, Various information for characterizing the user, such as whether or not the jackpot has been experienced, is included.

(Modification 5) In said 1st Example, the call lamp 14, the card unit 20, the counter 30, the prize POS40, etc. were mentioned and demonstrated as an example of the apparatus in a game store. The equipment in the game store is not limited to this, and may include other arbitrary equipment such as the above-described sand 18, a gaming machine information management device such as a hall computer, and a member management device (member server). The equipment in the game store in this modified example is also included in the example of “game related equipment”. Note that the connection status of each device illustrated in FIG. 1 is an example, and the present invention is not limited to the diagram and the description thereof. Each device may be connected in any way as long as the function of each device can be achieved. The connection between the devices may be any connection specification such as serial communication such as USB, Ethernet (registered trademark), and wireless communication. For example, the gaming machine information management device 200 performs the determination of “a specific case in which a predetermined detection state cannot be detected” or the selection of a mobile terminal that transmits a call signal, and the call management device 70 simply The paging signal may be transmitted only to the portable terminal determined by the gaming machine information management device 200 at the timing determined by the gaming machine information management device 200. The call management device 70 may be a simple call signal transmitter.

(Modification 6) In the first embodiment, when the call button 12 is operated, the call lamp 14 transmits a notification signal including the device ID and the operation state information (button information and game information), and the call is performed. The management device 70 specifies the content of the call (for example, “trouble” or the like) based on the operating state information included in the received notification signal. Instead, when the call button 12 is operated, the call lamp 14 may specify the content of the call from the operating state of the gaming machine 10 to which the call lamp 14 is connected. In this case, when the call button 12 is operated, the call lamp 14 may transmit a notification signal including a device ID and call content information indicating the call content to the call management device 70. This modification can be similarly applied when the call button 12 of the sand 18 is operated when the call button 12 is provided on the sand 18.

(Modification 7) In each of the embodiments described above, the call management device 70 receives a notification signal from each device such as the call lamp 14. Instead, the call management device 70 transmits a signal requesting transmission of information to each device such as the call lamp 14 every predetermined period (so-called polling), and error information (for example, “trouble” or the like) from each device. May be obtained. This aspect is also included in an aspect in which the game-related device transmits a notification signal to the call management device 70.

(Modification 8) In each of the above embodiments, the call button 12 is provided in a game-related device such as the call lamp 14. However, the call button 12 may be provided separately from the game-related device. For example, a call button 12 that can generate a notification signal wirelessly can be inserted between the sand 18 and the gaming machine 10. Further, the call button 12 may be a type of call button that is attached to the sand 18 or the like. When the call button 12 is separate from the game-related equipment such as the call lamp 14, the combination of the call button 12 and various game-related equipment may be the “game-related equipment” of the present invention.

(Modification 9) In addition to the OK button 56 and the NG button 58, the mobile terminal 50 may include a help button. In this case, a staff member (part-time staff, etc.) possessing the portable terminal 50 may be able to call the portable terminal 50 possessed by the store manager, manager, or the like when the help button is pressed. At this time, information such as the contents of the call, the degree of urgency, and the device requested to be called may be transmitted (or transferable) to the portable terminal 50.

(Modification 10) In the sixth embodiment, in addition to the call management device 70, a gaming machine information management device 200 different from the call management device 70 is provided in the gaming store. In the seventh embodiment, in addition to the call management device 70, a member management device 210 different from the call management device 70 is provided in the game store. However, the present invention is not limited to this, and a single management device further including the function of the gaming machine information management device 200 and the function of the member management device 210 in addition to the function of the call management device 70 may be provided in the gaming store. Good.

(Modification 11) In the first embodiment and the like, the call management device 70 stores the device ID, the call content, and the terminal ID in association with each other in the device management table 82 of FIG. However, the present invention is not limited to this, and if the call content and the terminal ID to which the call signal should be transmitted can be specified based on the device ID and the operation status information, the device ID, operation status information, call content, and terminal ID information May be divided into a plurality of tables and stored in the call management device 70.

(Modification 12) In the above sixth embodiment, as a result of the user in the game operating the call button 12 of the call lamp 14, a call signal is transmitted to the portable terminal 50 indicated by the specified terminal ID. However, the present invention is not limited to this, and in the sixth embodiment, the control unit 72 of the call management device 70 identifies one terminal ID even when the user is not operating the call button 12. Then, the call signal may be transmitted to the portable terminal 50 indicated by the specified terminal ID. Specifically, each device performs the following processing. First, the gaming machine information management device 200 indicates that gaming state information in each gaming machine acquired from each gaming machine every predetermined time indicates a predetermined calling condition (for example, the gaming machine 10 is in a special prize state, a clogged state, a ball A predetermined notification signal is automatically transmitted to the call management device 70 in the case of indicating that the terminal is in a disconnected state. In this case, the notification signal includes a gaming machine ID indicating a gaming machine that satisfies a predetermined calling condition, and gaming state information of the gaming machine. When receiving the notification signal, the call management device 70 identifies the content of the call (for example, “hit”) from the operating state of the gaming machine 10 indicated by the gaming state information included in the notification signal by the same method as described above. Next, the terminal ID is specified by the same method as described above, and a call signal is transmitted to the mobile terminal 50 indicated by the specified terminal ID. In this case, for example, even if a user who is playing with the gaming machine 10 is not aware of a trouble such as a clogged ball, an attendant can be dispatched. Trouble can be solved quickly. In this modification, the call lamp 14 does not transmit a notification signal to the call management device 70. In this modification, the call management device 70 and the gaming machine information management device 200 are examples of “management device” (see the broken line portion in FIG. 1). The gaming machine 10 is an example of “game-related equipment”. In this modification, the calling lamp 14 and the gaming machine information management device 200 may be connected so as to communicate with each other. In that case, the calling lamp 14 may transmit the gaming state information to the gaming machine information management device 200. In the gaming machine information management device 200, the gaming state information in each gaming machine acquired from each calling lamp 14 every predetermined time indicates that a predetermined calling condition (for example, the gaming machine 10 is in a special prize state, a clogged state, The above-mentioned predetermined notification signal may be automatically transmitted to the call management device 70 in the case where the state is indicated. Further, in the above-described modification, the example has been described in which the gaming machine information management device 200 determines when the gaming state information in each gaming machine acquired from each gaming machine every predetermined time satisfies a predetermined calling condition. When the game state information from the call lamp 14 is received, the call management device 70 can also make a determination.

(Modification 13) In the first embodiment described above, the portable terminal indicated by the identified terminal ID as a result of the call button being operated in each device such as the call lamp 14, the card unit 20, the counter 30, the premium POS 40, etc. A call signal is transmitted to 50. In the first embodiment, the control unit 72 of the call management device 70 identifies one terminal ID even when the user who is playing the game does not operate the call button 12. Then, the call signal may be transmitted to the portable terminal 50 indicated by the specified terminal ID. Specifically, in this modification, the calling lamp 14, the card unit 20, the counter 30 and the prize POS 40 are each in a state of their own (for example, the safe number in the gaming machine 10, Information indicating the operation signal of the card unit 20 is transmitted to the call management device 70. The control unit 72 of the call management device 70 determines whether or not an error has occurred in each device such as the call lamp 14, the card unit 20, the counter 30, and the prize POS 40, based on the received information. When determining that an error has occurred, the control unit 72 of the call management device 70 identifies one terminal ID and transmits a call signal to the portable terminal 50 indicated by the identified terminal ID.

(Modification 14) In the first embodiment described above, when the mobile terminal 50 receives a call signal from the call management device, the mobile terminal 50 performs a vibration and display call operation. However, the present invention is not limited to this, and the portable terminal possessed by a staff member in the amusement store may mediate a call operation to another terminal. In this case, the portable terminal possessed by the attendant of the game store has a function of receiving a call signal from the management device and a function of transmitting the call signal to other terminals. For example, a staff member in an amusement shop has a smartphone-type mobile terminal. When the portable terminal receives the call signal from the call management device, the portable terminal transmits the call signal to a terminal (for example, a clock type) owned by a staff member outside the store. That is, the “calling operation” includes an operation of transmitting a calling signal to another terminal. The Internet, a mobile phone network, or the like may be used as a route for transmitting the call signal. According to this, it is possible to appropriately call a staff member outside the store. Note that the call management device may directly use the Internet, a mobile phone network, or the like to send a call signal to a staff member outside the store.

(Variation 15) Various management devices such as the call management device 70 and the gaming machine information management device 200 may store the response status and results of the staff in response to the call. In this case, the management device stores the portable terminal 50 and the identification information of the staff member who owns the portable terminal 50 in association with each other. Further, the response status of the staff may be managed by a higher-order server. The server may be installed in the game store, or may be installed outside the game store in a state where information can be transmitted and received via the Internet or the like. In this way, if the gaming machine information management device 200 or the higher-level server or the like knows the number of times to respond to the call, the corresponding time, the corresponding time, etc. in units such as an attendant, a group, a game shop, etc., It is possible to output attendance summary forms for each game store and the like. In addition, the attendance and skill level of the staff can be digitized and used for the staff evaluation. In addition, staff shift tables, attendance tables, etc. can be created.

  The technical elements described in this specification or the drawings exhibit technical usefulness alone or in various combinations, and are not limited to the combinations described in the claims at the time of filing. In addition, the technology illustrated in the present specification or the drawings achieves a plurality of objects at the same time, and has technical utility by achieving one of the objects.

2: Call system 10: Gaming machine 20: Card unit 30: Counter 50: Mobile terminal 70: Call management device 72: Control unit 74: Memory 76: Wireless communication interface 80: Terminal management table 82: Device management table

Claims (7)

A game system calling system comprising a plurality of portable terminals, a plurality of game-related devices, and a management device,
Each of the plurality of mobile terminals performs a call operation when receiving a call signal,
Each of the plurality of game-related devices transmits a notification signal including a device ID indicating the game-related device and operation state information indicating an operation state of the game-related device to the management device,
The management device, when receiving a notification signal from a specific game-related device among the plurality of game-related devices, a specific device ID indicating the specific game-related device included in the notification signal, Based on the operating state indicated by the specific operating state information included in the notification signal, the specific mobile terminal is specified, and a call signal is transmitted to the specific mobile terminal.
Call system for amusement stores. A game system calling system comprising a plurality of portable terminals, a plurality of game-related devices, and a management device,
Each of the plurality of mobile terminals performs a call operation when receiving a call signal,
Each of the plurality of game-related devices transmits a device ID indicating the game-related device and operation state information indicating an operation state of the game-related device to the management device,
The management device indicates the specific game-related device when an operation state indicated by specific operation state information received from a specific game-related device among the plurality of game-related devices satisfies a predetermined calling condition. Based on a specific device ID and an operating state indicated by the specific operating state information, a specific mobile terminal is specified, and a call signal is transmitted to the specific mobile terminal.
Call system for amusement stores. The management device associates a terminal ID indicating the mobile terminal with a device ID indicating each of the plurality of game-related devices and call content information related to an operation state of the game-related device indicated by the device ID. Equipment management table,
In accordance with the device management table, the management device has the specific terminal ID associated with the specific device ID and the specific call content information related to the operation state indicated by the specific operation state information. Identifying the particular mobile device indicated by
The game store call system according to claim 1 or 2 . When the specified specific mobile terminal includes two or more mobile terminals, the management device transmits a call signal to the two or more mobile terminals at the same time.
The game system call system according to any one of claims 1 to 3 . The management device sends a call signal to the first mobile terminal when the specified mobile terminal includes a first mobile terminal and a second mobile terminal different from the first mobile terminal. Transmit a call signal to the second portable terminal after a predetermined time has elapsed,
The game system call system according to any one of claims 1 to 3 . The operating state information includes game information indicating a gaming state in the gaming machine,
The management device stores the game information in association with the device ID.
The game store call system according to any one of claims 1 to 5 . A gaming system calling system comprising a plurality of portable terminals, a plurality of calling devices, and a management device,
Each of the plurality of mobile terminals performs a call operation when receiving a call signal,
Each of the plurality of calling devices is communicably connected to the gaming machine, and when a predetermined notification condition is satisfied, a notification signal including a device ID indicating the calling device is transmitted to the management device,
The management device
Periodically receiving a gaming machine ID indicating the gaming machine and operating state information indicating an operating state of the gaming machine from each of the plurality of gaming machines;
For each of the plurality of gaming machine IDs and the plurality of gaming machine IDs, the device ID indicating the calling device connected to the gaming machine indicated by the gaming machine ID is stored in association with each other. And
When a notification signal is received from a specific calling device among the plurality of calling devices, a specific gaming machine ID associated with a specific device ID indicating the specific calling device included in the notification signal And identifying a specific mobile terminal based on the operating state indicated by the specific operating state information transmitted from the specific gaming machine indicated by the specific gaming machine ID, and sending a call signal to the specific mobile terminal. Send,
Call system for amusement stores.

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