JP5852996B2 - Electronic receipt system, information processing apparatus and program - Google Patents

Description

Embodiments of the present invention, an electronic receipt system, and information processing apparatus and a program.

  2. Description of the Related Art Conventionally, there is known a mechanism called an electronic receipt that electronically transfers a receipt or receipt delivered from a store to a consumer who is a shopper at the time of merchandise settlement.

  By making the receipt into electronic data in this way, the household account book can be automatically booked electronically, which is beneficial to consumers. In addition, by introducing electronic receipts, consumption of receipt paper can be reduced, which is also beneficial for the introduction store.

  In addition, it is also known to conduct product sales promotion and advertisement by electronically attaching coupons related to purchased products to electronic receipts.

  However, the conventional electronic receipt mechanism has been introduced only in units of companies that are sellers of goods or services. Therefore, users of electronic receipts can enjoy the benefits of electronic receipts separately for each company that has introduced electronic receipts. In addition, when using a store of a company that has not yet introduced electronic receipts, paper receipts must be received as in the past, and the promotion of introduction of electronic receipts is desired.

The electronic receipt system of the embodiment includes a storage unit that stores another member code in association with one member code of the electronic receipt service, and a member code selection unit that receives a selection of a target member code from the other member code. , Product selection means for accepting selection of a product to be transferred from product transaction data indicating a transaction of the product included in the electronic receipt information associated with the one member code, and a product transaction of the selected product to be transferred Output means for outputting electronic receipt information including data in association with the selected other member code, and information indicating that electronic receipt information including product transaction data of the product to be transferred has been received. If it is received from the delegation destination associated with the membership code, the electronic receipt associated with the one membership code To the delegation subject of product information, and means for adding the information indicating the delegated.

FIG. 1 is a configuration diagram illustrating the entire configuration of an electronic receipt system according to the embodiment. FIG. 2 is a transition diagram showing an example of screen transition in consumer membership registration. FIG. 3 is a block diagram showing a main configuration of the mobile terminal. FIG. 4 is a block diagram showing a main configuration of the POS terminal. FIG. 5 is a block diagram showing a main configuration of the electronic receipt management server. FIG. 6 is a schematic diagram showing the data structure of the group management area. FIG. 7 is a schematic diagram exemplarily showing a data configuration of electronic receipt information. FIG. 8 is a functional block diagram relating to electronic receipt processing in the POS terminal. FIG. 9 is a flowchart showing the flow of electronic receipt processing. FIG. 10 is a functional block diagram relating to electronic receipt management processing and product information transmission processing in the electronic receipt management server. FIG. 11 is a flowchart showing the flow of the electronic receipt management process and the merchandise information transmission process. FIG. 12 is a functional block diagram according to the electronic receipt receiving process and the electronic receipt browsing process in the portable terminal. FIG. 13 is a flowchart showing the flow of the electronic receipt receiving process and the electronic receipt browsing process. FIG. 14 is a front view illustrating a display example on the mobile terminal. FIG. 15 is a front view illustrating a display example on the mobile terminal. FIG. 16 is a front view illustrating a display example on the mobile terminal. FIG. 17 is a front view illustrating a display example on the mobile terminal. FIG. 18 is a front view illustrating a display example on the mobile terminal. FIG. 19 is a front view illustrating a display example on the mobile terminal. FIG. 20 is a flowchart showing the flow of the electronic receipt receiving process and the electronic receipt browsing process. FIG. 21 is a front view illustrating a display transition example in the mobile terminal. FIG. 22 is a flowchart showing a flow of statistical information generation processing in the mobile terminal. FIG. 23 is a front view illustrating a display example on the mobile terminal. FIG. 24 is a front view showing another display example on the mobile terminal. FIG. 25 is a flowchart showing a flow of receipt information delegation. FIG. 26 is a screen transition diagram showing the flow of receipt information delegation. FIG. 27 is a front view illustrating a display example on the portable terminal of the transfer destination.

  One embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a configuration diagram illustrating the entire configuration of an electronic receipt system according to the embodiment. As shown in FIG. 1, it is connected to a company that is a merchandise or service seller through a network 5, and is a convenience store, supermarket, food store, drug store, apparel store, home appliance store, department store, household goods store. A store 1 such as a restaurant or a chain store (hereinafter referred to as a store) has a POS (Point of Sales) terminal 2 (one in FIG. 1) that is a product sales data processing device for executing product sales data processing. Only a plurality of units may be shown), and a router 3 is installed. The POS terminal 2 and the router 3 are connected by an in-store LAN 4 (Local Area Network). The router 3 is a device for connecting the in-store LAN 4 and the network 5 that is the Internet or VPN (Virtual Private Network). Although not particularly shown, the store 1 may be provided with a store server that controls the POS terminal 2.

  A mobile terminal 8 is connected to the network 5 via a base station 7 that performs wireless communication in accordance with a standard such as Wi-Fi (Wireless Fidelity). The mobile terminal 8 is an information processing apparatus such as a smartphone, a mobile phone, a PDA (Personal Digital Assistant), or a tablet computer that implements a Web browser. Instead of the portable terminal 8, an information processing apparatus such as a personal computer such as a notebook PC may be applied.

  Further, the network 5 includes an electronic receipt management server 9 that is provided in an electronic receipt center and functions as a customer receipt management server that collectively stores and manages electronic receipt information of various companies that operate stores. It is connected. A consumer who is registered as a member in advance to receive the electronic receipt service can obtain electronic receipt information from the electronic receipt management server 9 using the mobile terminal 8 through the network 5. The electronic receipt management server 9 is managed, for example, by a third party other than the company that operates the store. In addition, a function that collectively manages electronic receipt information for each company indicating a company that operates a store with a plurality of company codes, for example, in the form of SaaS (Software as a Service) which is a type of cloud computing (application) May be provided.

  For example, consumer membership registration for receiving an electronic receipt service is performed as follows. FIG. 2 is a transition diagram showing an example of screen transition in consumer membership registration. The consumer transmits an empty mail from the portable terminal 8 to the member management server (not shown) through the network 5. The member management server transmits a URL (Uniform Resource Locator) indicating a page for member registration to the received mail address. The consumer accesses the URL indicating the page for member registration from the portable terminal 8 to display the input screen H (see FIG. 2A), and inputs items necessary for member registration. The input confirmation screen I is displayed on the portable terminal 8 after the input of necessary items by the consumer (see FIG. 2B). After the input confirmation by the consumer, member registration for the member master is executed. Thereafter, the member management server delivers a member registration completion email including the member code and password to the mobile terminal 8. This completes member registration. FIG. 2C shows a registration completion screen J displayed on the mobile terminal 8 after the registration is completed. The registration completion screen J is provided with a “top screen display” button B10. When the consumer operates the “top screen display” button B10, the mobile terminal 8 displays the top screen K shown in FIG.

  In the electronic receipt system having such a configuration, electronic receipt information indicating the contents of payment generated by performing the product sales data processing at the POS terminal 2 of the store 1 is transmitted to the electronic receipt management server 9 via the network 5. The electronic receipt information is transmitted from the electronic receipt management server 9 to the mobile terminal 8 of the member. The member can display the electronic receipt information on the display unit of the mobile terminal 8 and confirm the content. The electronic receipt management server 9 publishes electronic receipt information on the Web. By specifying a URL (Uniform Resource Locator), the mobile terminal 8 implemented with the Web browser can download the electronic receipt information published on the Web to the mobile terminal 8 and browse it with the Web browser. Note that application software for browsing electronic receipt information may be installed in the portable terminal 8 for browsing.

  The portable terminal 8 stores the membership code and password acquired by the consumer as described above in the storage unit 13 (see FIG. 3) and the like. As a method for outputting the member code stored in this manner, there are display by bar code, display by two-dimensional code, transmission by information communication by NFC (Near Field Communication) which is near field wireless communication, and the like.

  It is also possible to set a group in which a member code acquired for a predetermined consumer to receive an electronic receipt service is associated with a member code of a family or friend who has been registered as a separate member.

Here, an example of setting a group will be described.
(1) First, a consumer who is a representative of a group accesses a specific URL from his / her own mobile terminal 8 or logs in from an application installed in the mobile terminal 8. The representative inputs the membership code of the electronic receipt of the group member, confirms the number, presses the registration button, and transmits the registered content to the electronic receipt management server 9.
(2) The electronic receipt management server 9 receives the registration content in the portable terminal 8 in (1), and inquires of the members of the group registered in (1) whether or not to join the group.
(3) The member of the group registered in (1) confirms the display screen for the approval transmitted from the electronic receipt management server 9, and presses the consent button to join the group.

  As described above, the membership code of each consumer's electronic receipt can be associated with each group.

  The group data associated in this way is stored in the storage unit 13 (see FIG. 3) of the mobile terminal 8.

  Further, the association between the member code acquired for the consumer to receive the electronic receipt service and the existing corporate membership card such as a point service operated by a company such as a chain store is linked to the POS terminal 2 of each retail store or each individual. It may be realized by the portable terminal 8.

  Here, an operation example of associating the membership code acquired by the consumer as described above with the existing corporate membership card will be described.

1. Example of operation in the POS terminal 2 in the store (1) First, a checker operating the POS terminal 2 confirms whether or not to carry out an electronic receipt service at the time of product registration (settlement) and the presence or absence of a point card. When implementing an electronic receipt service, the consumer presents the mobile terminal 8 and a point card.
(2) The checker inputs the membership code stored in the portable terminal 8 and the corporate membership code of the point card to the POS terminal 2 respectively. Here, the input of the member code stored in the portable terminal 8 to the POS terminal 2 depends on the I / O provided in the POS terminal 2, but the above-described bar code, two-dimensional code, NFC, etc. Applies.
(3) The POS terminal 2 transmits the transaction and the membership code read in (3) and the corporate membership code of the point card to the electronic receipt management server 9.
(4) The electronic receipt management server 9 receives the information transmitted in (3), and electronic receipt information and membership code indicating the contents of the payment generated by the merchandise sales data processing at the POS terminal 2 of the store 1 If it is the first time that the corporate membership code of the point card is transmitted at the same time, it is registered in the electronic receipt management server 9.

  Thereafter, the consumer can receive the service in the electronic receipt system and the service of giving points by presenting only the mobile terminal 8 or the point card.

2. Operation example in the portable terminal 8 (1) First, the consumer accesses a specific URL from the owned portable terminal 8 or logs in to the point card registration menu from an application installed in the portable terminal 8. The consumer inputs and selects a company that issues a point card to be registered. Next, the consumer inputs the corporate member code of the point card to be registered, confirms the number, presses the registration button, and transmits the registered content to the electronic receipt management server 9. The corporate member code can be input by manual input, camera photographing, magnetic reading, or the like.
(2) The electronic receipt management server 9 receives the registration contents in the portable terminal 8 in (1), collates with customer information of each company, and returns a confirmation display screen to the consumer's portable terminal 8.
(3) The consumer confirms the confirmation display screen returned from the electronic receipt management server 9 and presses the consent button to complete the association between the membership code of the electronic receipt and the existing corporate membership card.

  By managing the services in the electronic receipt system and the point granting service with the unique electronic receipt membership code as described above, points can be obtained by presenting the point card at the store that owns the conventional point card. In a store that does not have a card, it is possible to receive services in the electronic receipt system by presenting the mobile terminal 8. As a result, the membership code of the electronic receipt can serve as the role of the HUB that associates each company membership card of each company.

  Hereinafter, the structure of each part which comprises this point and constructs the electronic receipt system of this embodiment will be described.

  First, the configuration of the main part of the mobile terminal 8 that is an information processing apparatus will be described with reference to the block diagram of FIG. As shown in FIG. 3, the portable terminal 8 is capable of reading and writing with a command from the CPU (Central Processing Unit) 11 constituting the control unit body, the memory 12 for temporarily storing data, and the CPU 11. A storage unit 13 for storing programs and data, a network interface 14 connected to various public networks including the network 5, a display unit 17 capable of displaying various information, an input unit 18 for operating the portable terminal 8, It is composed of a clock unit 19 that measures time. The input unit 18 is a touch panel stacked on the display unit 17 or a key provided on the housing.

  The storage unit 13 receives from the electronic receipt management server 9 electronic receipt information generated after settlement by merchandise sales data processing, in addition to a Web browser for browsing various information (contents) disclosed on the Web. The electronic receipt corresponding program P11 and the electronic receipt browsing program P12 for browsing the received electronic receipt information are installed in advance.

  In addition, the storage unit 13 is preinstalled with a statistical information generation program P13 for generating statistical information obtained by statistically analyzing electronic receipt information received from each company, which will be described later, based on the company code and the business type / business condition code. Yes.

  Furthermore, a receipt information delegation program P14 for dividing the electronic receipt information and delegating it to another person is installed in the storage unit 13 in advance.

  In addition, as described above, the storage unit 13 includes a code for identifying a group by a member code of a family member or a friend who is registered as a member in an electronic receipt system that forms a group together with the member code of the member who owns the portable terminal 8. Are stored together with the group code.

  The electronic receipt correspondence program P11, the electronic receipt browsing program P12, the statistical information generation program P13, and the receipt information delegation program P14 executed on the portable terminal 8 are files in an installable format or an executable format, and are CD-ROM, The program is recorded on a computer-readable recording medium such as a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), and the like.

  In addition, the electronic receipt correspondence program P11, the electronic receipt browsing program P12, the statistical information generation program P13, and the receipt information delegation program P14 executed by the portable terminal 8 are stored on a computer connected to a network such as the Internet, and the network You may comprise so that it may provide by downloading. Further, the electronic receipt handling program P11, the electronic receipt browsing program P12, the statistical information generation program P13, and the receipt information delegation program P14 executed on the portable terminal 8 may be provided or distributed via a network such as the Internet. .

  Next, the configuration of the main part of the POS terminal 2, which is a merchandise sales data processing apparatus, will be described with reference to the block diagram of FIG. As shown in FIG. 4, the POS terminal 2 can be read and written by a CPU (Central Processing Unit) 21 constituting a control unit body, a memory 22 for temporarily storing data, and a command from the CPU 21. A storage unit 23 for storing programs and data, a network interface 24 connected to the in-store LAN 4, a printer interface 25 to which a printer is connected, an operator display unit 28 for displaying various information to the operator, A clock unit 29 for measuring time, a customer display unit 30 for displaying various information to the customer, an input unit 31 for operating the POS terminal 2, and the like.

  In the storage unit 23, in addition to the registration code of the POS terminal 2, a company code (an identification code of a company that operates the store), a business type / business condition code, a store code indicating the store 1 where the POS terminal 2 is installed, The identification code management area 23a is secured as an area for storing in advance. Here, the business type / business condition code is a code (classification code) for distinguishing the business type / business condition of a store such as a convenience store, a supermarket, a department store, a pharmacy, a restaurant, and a restaurant. Note that such business types and business types can be arbitrarily changed according to user preferences.

  In addition to the software for executing various POS operations including merchandise sales data processing, the storage unit 23 processed electronically instead of receipts or receipts printed and issued during merchandise sales data processing. An electronic receipt processing program P15 for processing electronic receipt information is installed in advance.

  The electronic receipt processing program P15 executed by the POS terminal 2 is a file in an installable or executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk). The program is provided by being recorded on a computer-readable recording medium.

  Alternatively, the electronic receipt processing program P15 executed by the POS terminal 2 may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. Also, the electronic receipt processing program P15 executed by the POS terminal 2 may be provided or distributed via a network such as the Internet.

  Next, the main configuration of the electronic receipt management server 9 functioning as a customer receipt management server will be described with reference to the block diagram of FIG. The electronic receipt management server 9 includes a CPU (Central Processing Unit) 51 that constitutes the control unit main body, a memory 52 for temporarily storing data, and can be read and written by commands from the CPU 51, such as programs and data Are stored in the storage unit 53, the network interface 54 connected to the network 5, and the like.

  In the storage unit 53, a group management area 53c is secured. Here, FIG. 6 is a schematic diagram showing the data structure of the group management area 53c. As shown in FIG. 6, as described above, the group management area 53c includes the membership codes of family members and friends who are registered as members in the electronic receipt system that forms a group together with the membership codes of predetermined members, and a plurality of these membership codes. This is an area for storing a group code that is a code for identifying a group associated with a member code.

  In the storage unit 53, an electronic receipt management area 53a is secured as an area for collectively storing electronic receipt information of various companies operating the store. More specifically, the electronic receipt management area 53a manages electronic receipt information of various companies that operate stores for each member.

  Here, the data structure of the electronic receipt information stored in the electronic receipt management area 53a will be described. FIG. 7 is a schematic diagram exemplarily showing a data configuration of electronic receipt information. As shown in FIG. 7, the electronic receipt information is associated with a member code uniquely determined for each consumer, and a company code (an identification code of a company that operates the store), a business type / business condition code (CVS, supermarket, etc.) (Including member organizations and member groups), corporate membership codes on corporate membership cards, etc.

  In addition, as shown in FIG. 7, the electronic receipt information is associated with the member code, and stores code (store identification code), cash register code (POS terminal 2 identification code), transaction number (receipt number), merchandise sales. Data, receipt issued flag, additional information (coupon, warranty card, etc.) are included.

  As shown in FIG. 7, the product sales data includes a transaction date and time (sales date and time), a product code, a product name, the number of sales, and a product unit price (sales price) for each product, Includes amount, payment media, change amount, etc.

  The electronic receipt information shown in FIG. 7 includes additional information (coupon, warranty card, etc.), but is not limited to this, and electronic receipt information and additional information (coupon, warranty card, etc.) are managed separately. It may be what you do.

  As shown in FIG. 7, the electronic receipt information includes a mail address and a group code in association with the member code. The e-mail address is used for electronic receipt update notification and electronic receipt information to be described later. As described above, the group code is a code for identifying a group associated with a member code of a family member or a friend who is registered as a member in the electronic receipt system together with a predetermined member code.

  The storage unit 53 is preinstalled with an electronic receipt management program P3 for managing electronic receipt information received from each company in the electronic receipt management area 53a.

  In addition, the storage unit 53 is provided with an information management area 53b for storing various kinds of modification data (additional information) associated with desired products, members, companies, and stores. Here, the modification data (additional information) refers to access information such as a URL linked to a homepage associated with a company campaign, a URL linked to a homepage associated with a company CM, and a URL linked to a company coupon. Information such as a store name logo corresponding to each code of the company code and the store code, modification data (additional information) of electronic receipts such as warranty data. The decoration data (additional information) such as the store name logo is created in a data format such as BMP, which has a larger file capacity than the electronic receipt information.

  That is, the information management area 53b of the storage unit 53 is a modification information storage unit that stores the modification information added to the electronic receipt information in the storage unit for each of a plurality of company codes.

  In addition, an information transmission program P4 for transmitting electronic receipt information to the portable terminal 8 is installed in the storage unit 53 in advance.

  The electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 are files in an installable format or an executable format, and are CD-ROM, flexible disk (FD), CD-R, DVD. (Digital Versatile Disk) provided by being recorded on a computer-readable recording medium.

  The electronic receipt management server P3 and the information transmission program P4 executed by the electronic receipt management server 9 are stored on a computer connected to a network such as the Internet, and are provided by being downloaded via the network. May be. Further, the electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 may be provided or distributed via a network such as the Internet.

  Next, the operation of each unit that constructs the system of the present embodiment will be described.

  First, electronic receipt processing executed by the CPU 21 of the POS terminal 2 operating in accordance with the electronic receipt processing program P15 will be described with reference to the functional block diagram shown in FIG. 8 and the flowchart shown in FIG.

  As shown in FIG. 8, the electronic receipt processing program P15 executed by the POS terminal 2 has a module configuration including an electronic receipt generation unit 26 that functions as an electronic receipt generation unit and a transmission unit 27 that functions as a transmission unit. . As actual hardware, the CPU 21 reads out and executes the electronic receipt processing program P15 from the storage unit 23, whereby the above-described units are loaded onto the memory 22, and the electronic receipt generation unit 26 and the transmission unit 27 are generated on the memory 22. It has become so.

  The electronic receipt generating unit 26 includes a company code indicating a company that operates the store, and converts electronic receipt information processed electronically instead of a receipt or receipt printed and issued at the time of merchandise sales data processing. Created in association with the member code.

  More specifically, the electronic receipt generation unit 26 stores product sales data including a member code for identifying a consumer and transaction data of a product associated with the member code in the storage unit in association with the member code. A product sales data storage unit 26a that is a storage unit; and a data generation unit 26b that is a data generation unit that associates a company code for identifying a product seller with the product sales data and generates electronic receipt information. ing.

  The transmission unit 27 transmits the electronic receipt information generated by the electronic receipt generation unit 26 to the electronic receipt management server 9 that manages in units of companies according to the company code.

  As shown in FIG. 9, when the CPU 21 (electronic receipt generation unit 26) of the POS terminal 2 receives an input of a closing operation key or the like for starting the closing process of the commodity transaction, the member code is input and the electronic receipt issuance is confirmed. Then, it is determined whether or not an electronic receipt issuance instruction corresponding to the settlement process corresponding to the closing operation has been issued (step S1).

In order for the member to issue an electronic receipt issuance instruction, for example, the following method is conceivable.
1. The store clerk operates an “electronic receipt issuance” button provided on the input unit 31 (for example, a keyboard) of the POS terminal 2.
2. A consumer who is a member displays a bar code including a trigger code on the display unit 17 of the mobile terminal 8, and a store clerk reads it with the input unit 31 (for example, a bar code scanner) of the POS terminal 2.
3. A consumer who is a member operates an “electronic receipt issuance” button displayed on the customer display unit 30 so as to be pressed.
4). A consumer who is a member displays a barcode including a trigger code on the display unit 17 of the portable terminal 8, and the consumer who is a member himself / herself inputs the input unit 31 (for example, a barcode scanner (for product registration) A scanner other than the scanner to be used is preferable)). 5. A consumer who is a member presents a corporate membership card for receiving point service, and the corporate membership code of the corporate membership card is input by an input unit 31 (for example, a barcode scanner, a magnetic card reader, or NFC) of the POS terminal 2 If the member code of the electronic receipt is related to the read corporate member code, it is determined that an electronic receipt issuance instruction has been issued.

  When the CPU 21 (electronic receipt generation unit 26) of the POS terminal 2 determines that an electronic receipt issuance instruction has been issued (Yes in step S1), the product transaction data is transmitted to the corporate headquarters server and the product transaction data is stored. The data is extracted from the identification code management area 23a provided in the unit 23, converted into the electronic receipt format, and detailed data (electronic receipt information) of the electronic receipt is generated (step S2). The electronic receipt details data includes the product information registered at the time of product sales data processing and the product sales data (transaction date / time, product code, product name, number of products sold, product unit price, total transaction price, Deposit amount, change amount, payment media, etc.), transaction number (receipt number), registration code of the POS terminal 2, and the like. These data are generated in a data format such as text, XML, JSON, etc. with a relatively small file capacity.

  Next, the CPU 21 (transmission unit 27) of the POS terminal 2 connects to the in-store LAN 4 and the network 5 via the network interface 24, and generates the company code (store the store) along with the detailed data (electronic receipt information) of the generated electronic receipt. The management company identification code), the type of business / business condition code, the store code, and the electronic receipt member code (consumer) are transmitted to the electronic receipt management server 9 (step S3), and the process is terminated. If it is determined that there has been no electronic receipt issuance instruction, a paper receipt is printed and issued, product transaction data is transmitted to the headquarters server, and the process is terminated.

When the CPU 21 of the POS terminal 2 enters an offline state when transmitting product transaction data (transaction data) to the headquarter server, the following measures are taken to avoid a failure.
1. Automatic execution of retry transmission 2.1. In the case where it is impossible to deal with, merchandise transaction data (transaction data) is stored until online recovery, and transmitted to the headquarters server after online recovery. In this case, the CPU 21 of the POS terminal 2 displays a message such as “Commodity transaction data (transaction data) will be transmitted later” on the operator display unit 28.

  Next, the flow of the merchandise information transmission process executed by the electronic receipt management process executed by the CPU 51 of the electronic receipt management server 9 operating according to the electronic receipt management program P3 and the information transmission program P4. This will be described with reference to the functional block diagram shown in FIG. 10 and the flowchart shown in FIG.

  As shown in FIG. 10, an electronic receipt management program P3 and an information transmission program P4 executed by the electronic receipt management server 9 are a reception unit 55 that functions as a reception unit, and an electronic receipt batch management unit that functions as an electronic receipt batch management unit. 56, a module configuration including an electronic receipt transmission unit 57 that functions as an electronic receipt transmission means. As the actual hardware, the CPU 51 reads out and executes the electronic receipt management program P3 and the information transmission program P4 from the storage unit 53, whereby the above-described units are loaded onto the memory 52. The receiving unit 55, the electronic receipt collective management unit 56, An electronic receipt transmission unit 57 is generated on the memory 52.

  The receiving unit 55 includes a company code indicating a company that operates the store, and receives electronic receipt information for each company processed electronically instead of a receipt or receipt printed and issued at the time of merchandise sales data processing.

  The electronic receipt collective management unit 56 stores the electronic receipt information for each company received by the receiving unit 55 in the electronic receipt management area 53a of the storage unit 53 and collectively manages it. The electronic receipt collective management unit 56 includes an adding unit 56a that functions as an adding unit that reads the modification information based on the company code included in the electronic receipt information from the information management area 53b of the storage unit 53 and adds the information to the electronic receipt information. ing.

  The electronic receipt transmission unit 57 sends electronic receipt information that is associated with the member code and includes at least one company code to the electronic receipt management area with respect to the portable terminal 8 associated with the predetermined consumer's membership code. Acquired from 53a and transmitted.

  As shown in FIG. 11, the CPU 51 (reception unit 55) of the electronic receipt management server 9 receives the company code, the business type / business condition code, the store code, the electronic receipt member code, and the electronic receipt transmitted from the POS terminal 2 of each company. It is determined whether the detailed data (electronic receipt information) is received via the network interface 54 (step S21).

  When the company code, the business type / business condition code, the store code, the electronic receipt member code, and the electronic receipt detailed data (electronic receipt information) are received (Yes in step S21), the CPU 51 of the electronic receipt management server 9 (electronic receipt collective management) The unit 56) stores electronic receipt information and the like in association with the member code in the electronic receipt management area 53a of the storage unit 53 (step S22).

  In addition, the CPU 51 (electronic receipt collective management unit 56) of the electronic receipt management server 9 can store electronic receipts such as store name logos, campaign data (coupons), commercial data, and guarantee data corresponding to each code from the company code and store code. The modification data (additional information) is read from the information management area 53b of the storage unit 53 and added to the detailed data (electronic receipt information) of the electronic receipt (step S23). The detailed data (electronic receipt information) to which the modification data (additional information) is added is stored in a format that can be viewed by the consumer, and the creation of the electronic receipt is completed.

  As described above, the electronic receipt is generated by the store POS terminal 2 and transmitted to the electronic receipt management server 9 of the electronic receipt center, and the electronic receipt management server 9 stores the store name logo, campaign data, commercial data, and the like. It is completed by adding the modification data (additional information). The detailed data (electronic receipt information) of the electronic receipt created by the POS terminal 2 of the store is data with a small file capacity, and even if it is transmitted from the POS terminal 2 to the external electronic receipt management server 9, the load applied to the network or system Is small data. On the other hand, the modification data (additional information) of the electronic receipt added by the electronic receipt management server 9 of the electronic receipt center is composed of image data and the like, and has a larger file capacity than the detailed data. The load is large. For this reason, if it is added after being received by the electronic receipt management server 9, the load applied to the system is reduced and the occurrence of a failure can be prevented.

  The electronic receipt detailed data (electronic receipt information) may be created in the store-side system such as the store server instead of the store POS terminal 2 and transmitted to the external electronic receipt management server 9.

  Further, the CPU 51 (electronic receipt transmission unit 57) of the electronic receipt management server 9 stores the electronic receipt information in a state where it can be browsed in the electronic receipt management area 53a. A message is transmitted to the mail address stored in association, and the consumer's portable terminal 8 is notified that the electronic receipt has been updated (step S24), and the process returns to step S21.

  Note that the CPU 51 (electronic receipt transmission unit 57) of the electronic receipt management server 9 does not notify that the electronic receipt has been updated in step S24, but stores it in association with the consumer's membership code. In contrast, electronic receipt information may be transmitted.

  Further, when there is an electronic receipt information inquiry from the portable terminal 8 (No in step S21, Yes in step S25), the CPU 51 (electronic receipt transmission unit 57) of the electronic receipt management server 9 is managed in the electronic receipt management area 53a. The electronic receipt information is extracted according to the contents of the electronic receipt information inquiry (step S26), and then transmitted to the mobile terminal 8 that has made the inquiry (step S27), and the process returns to step S21.

  In addition, when the CPU 51 (electronic receipt transmission unit 57) of the electronic receipt management server 9 completes the transmission of the electronic receipt information, the CPU 51 (electronic receipt transmission unit 57) stores a flag indicating completion of transmission in the electronic receipt information in the electronic receipt management area 58a. The transmission result of the electronic receipt information can be managed.

  Next, the flow of the electronic receipt receiving process executed by the CPU 11 of the portable terminal 8 operating according to the electronic receipt corresponding program P11 and the electronic receipt browsing process executed by operating according to the electronic receipt browsing program P12 is shown in FIG. The function block diagram shown in FIG. 12 and the flowchart shown in FIG. 13 will be described.

  As shown in FIG. 12, the electronic receipt correspondence program P11 and the electronic receipt browsing program P12 executed by the portable terminal 8 are a member association unit 81 that functions as a member association unit, and an electronic receipt reception that functions as an electronic receipt reception unit. Unit 82 and an electronic receipt display unit 83 that functions as an electronic receipt display means. As actual hardware, the CPU 11 reads the electronic receipt corresponding program P11 and the electronic receipt browsing program P12 from the storage unit 13 and executes them, whereby the above-described units are loaded onto the memory 12, and the member association unit 81, the electronic receipt receiving unit 82, an electronic receipt display unit 83 is generated on the memory 12.

  The member association unit 81 associates a member code of a predetermined consumer.

  The electronic receipt receiving unit 82 receives electronic receipt information that is associated with the member code and includes at least one company code from the electronic receipt management server 9 that collectively manages the electronic receipt information.

  The electronic receipt display unit 83 displays the electronic receipt information received by the electronic receipt receiving unit 82 on the display unit 17 by arranging them in units of company codes. That is, the electronic receipt display unit 83 also functions as an output unit that outputs electronic receipt information.

  As shown in FIG. 13, first, the CPU 11 (member association unit 81) of the mobile terminal 8 accesses the electronic receipt management server 9 and executes an authentication process by inputting a member code and a password (step S31). Thereby, the portable terminal 8 and the predetermined consumer member code are associated with each other.

  After the authentication, the CPU 11 (electronic receipt receiving unit 82) of the portable terminal 8 receives the electronic receipt information managed in the electronic receipt management area 53a corresponding to the input member code (step S32). Note that the electronic receipt information may be received by electronic mail.

  Next, the CPU 11 (electronic receipt display unit 83) of the portable terminal 8 displays a list of purchase dates included in the electronic receipt information on the display unit 17 (step S33). Thus, by displaying a list of purchase dates on the display unit 17, the mobile terminal 8 prompts the user who is a consumer to select information.

  FIG. 14 is a front view showing a display example X on the display unit 17 of the mobile terminal 8. As shown in FIG. 14, the display example X is a list in a calendar format in which the user who has access to the electronic receipt management server 9 changes the color for the day of shopping at a store of various companies. is there. Moreover, CPU11 (electronic receipt display part 83) of the portable terminal 8 displays so that a desired day can be selected with the cursor which follows the input of the input part 18 from the day displayed as a list by changing a color.

  As shown in FIG. 14, the display example X is provided with a search window A for designating a language or keyword as a search key. The CPU 11 of the portable terminal 8 may narrow down to electronic receipt information including the language and keywords specified in the search window A.

  Further, as shown in FIG. 14, the display example X has a “receipt inquiry” button B1 for confirming after selecting a desired date with the cursor. The CPU 11 of the portable terminal 8 may determine that the user has selected a desired date by simply tapping it, or is selected when the user operates the “receipt inquiry” button B1 after tapping the desired date. You may make it judge that it was.

  Furthermore, as shown in FIG. 14, the display example X has a “campaign” button B2 for transitioning to an application type campaign page.

  FIG. 15 is a modification of the display example X. In the display example X shown in FIG. 15, the mark M or the like of the store of the company is attached to the day when the user who has the portable terminal 8 that has accessed the electronic receipt management server 9 shop at the store of various companies. Thus, it is possible to intuitively grasp the store where the shopping was performed. That is, according to the display example X shown in FIG. 15, it is possible to easily know information on which company's store is frequently used for shopping. In order to display the store mark M, a table is prepared in which the mark is associated with the company code included in the electronic receipt information in advance.

  When the CPU 11 (electronic receipt display unit 83) of the portable terminal 8 determines that the user has selected a desired date by tapping (Yes in step S34), the electronic receipt information corresponding to the selected date is displayed on the display unit 17. (Step S35).

  FIG. 16 is a front view showing a display example Y on the mobile terminal. As shown in FIG. 16, the display example Y is a list of stores of various companies that the user who owns the mobile terminal 8 that has accessed the electronic receipt management server 9 has shopped on a daily basis. More specifically, the display example Y is displayed in time series in the order in which the electronic receipt information is received, and the company mark, transaction time, company name, and store name are displayed. Moreover, CPU11 (electronic receipt display part 83) of the portable terminal 8 is displayed so that it can select a desired daily store with a cursor following the input of the input unit 18 from the daily store information displayed in a list. I do.

  FIG. 17 is a modification of the display example Y. In the display example Y of FIG. 17, a “time bar” in which time is displayed at regular time intervals is arranged. In the example shown in FIG. 17, the time interval is one hour. Since electronic receipt information is displayed at regular time intervals in this way, grasp the situation of blank time when electronic receipt information is not displayed, and imagine the time when there is no electronic receipt information, that is, shopping at the store It has become easier.

  FIG. 18 is also a modification of the display example Y. In the display example Y of FIG. 18, by touching the company mark in the display example Y, only the usage history at a store of a specific company is sorted and displayed in a list in time series. By displaying only the stores of companies with high usage frequency in this way, it becomes easy to grasp the usage status.

  When the CPU 11 (electronic receipt display unit 83) of the portable terminal 8 determines that the user has selected a desired daily store (Yes in step S36), the electronic receipt information corresponding to the selected daily store is displayed. It displays on the display part 17 (step S37).

  FIG. 19 is a front view showing a display example Z on the display unit 17 of the mobile terminal 8. As shown in FIG. 19, the display example Z displays electronic receipt information of a desired store on a desired day when a user who has the portable terminal 8 accessing the electronic receipt management server 9 shopped. The display example Z is a layout similar to a paper receipt obtained by analyzing the electronic receipt information, and the product a or various additional information associated with the product with a cursor that follows the input of the input unit 18 therein. The icon b (in FIG. 19, a button-shaped icon “Apply”) can be focused.

Note that the screen display image is not necessarily a receipt image. However, the electronic receipt information replaces the paper receipt information and is electronic merchandise purchase certification information that proves that the merchandise has been purchased. In the display example Z, when there is a return, the following information is displayed because it is used when presenting it as merchandise purchase certification information to the store.
・ Store name ・ Purchase date ・ Product details ・ Total sales ・ Amount deposited ・ Amount changed ・ Registration number ・ Transaction number

  Here, an outline of the return processing will be described. As described above, the consumer can refer to past electronic receipt information using his / her member code as a key.

  As in the case of the return process using paper receipt, the return process in the present embodiment is performed by confirming the electronic receipt information displayed on the display unit 17 of the portable terminal 8 or confirming the preprinted receipt information. And return it.

1. The consumer displays the target electronic receipt information together with the merchandise to be returned on the display unit 17 of the portable terminal 8 and presents it to the store.
2. The clerk performs a journal search based on the sales date, cash register number, and transaction number from the presented electronic receipt information, and confirms the transaction content.
3. The store clerk operates the POS terminal 2 to perform return processing.
4). The CPU 21 of the POS terminal 2 updates the electronic receipt information managed in the electronic receipt management area 53a of the electronic receipt management server 9 because it is necessary to invalidate the original electronic receipt information after executing the return processing.
5. The CPU 21 of the POS terminal 2 issues electronic receipt information at the time of return.
6). In addition, the electronic receipt management server 9 functioning as a customer receipt management server updates the electronic receipt information managed in the electronic receipt management area 53a, and invalidates the original electronic receipt information. Thereafter, the electronic receipt management server 9 updates the electronic receipt management area 53a with the electronic receipt information at the time of return and stores it.

  When the user selects an appropriate product or an icon associated with the product (Yes in step S38), the CPU 11 (electronic receipt display unit 83) of the portable terminal 8 connects to the network 5 via the network interface 14. Then, various information based on the access information associated with the selected product or icon is acquired from the network 5 and displayed on the display unit 17 (step S39).

  For example, when a homepage associated with a product is set as a product information link as access information for the product a, when a desired product is selected, the homepage associated with the product is displayed on the display unit 17. The

  In addition, when a homepage associated with the application campaign is set as access information for the button-shaped icon b of “application”, when the “application” button is selected, it is associated with the “application” button. The submitted application campaign page is displayed on the display unit 17.

  In addition, when a homepage associated with a CM is set as access information for the banner c that is a type of icon, when the banner c is selected, the CM associated with the banner c is displayed on the display unit 17. Is displayed.

  CPU11 of the portable terminal 8 will complete | finish a process, if the completion | finish of an electronic receipt browsing process is declared from the input part 18 (Yes of step S40).

  If the end of the electronic receipt browsing process is not declared from the input unit 18 (No in step S40), the CPU 11 of the portable terminal 8 returns to step S38 and waits for selection of a product or an icon associated with the product. .

  In addition, as described in step S23 of FIG. 12 described above, instead of accessing the electronic receipt management server 9 from the portable terminal 8, the portable terminal 8 received the electronic receipt information and the additional information from the electronic receipt management server 9. The case will also be described with reference to the flowchart of FIG.

  The CPU 11 (electronic receipt receiving unit 82) of the portable terminal 8 receives the electronic receipt information and the additional information from the electronic receipt management server 9 (step S61).

  Thereafter, when the electronic receipt browsing program P12 is activated (Yes in step S62), the CPU 11 (electronic receipt display unit 83) of the mobile terminal 8 displays the received electronic receipt information and additional information in association with the company code. (Step S63).

  FIG. 21 is a front view illustrating a display transition example on the display unit 17 of the mobile terminal 8. In the display example O shown in FIG. 21, electronic receipt information is arranged and displayed in units of company codes in the order received from the electronic receipt management server 9. In the display example O shown in FIG. 21, one electronic receipt information can be selected by a flick operation (left and right slide of the finger) and touch on the input unit 18 (touch panel stacked on the display unit 17). . Further, as shown in the display example O shown in FIG. 21, a message “I have a coupon” is displayed as additional information on the electronic receipt to which the coupon information is added.

  When one electronic receipt information is selected, the selected electronic receipt information is displayed on the display unit 17 of the mobile terminal 8 as shown in the display example P shown in FIG. Display example P analyzes the electronic receipt information and has a layout similar to that of a paper receipt, and can scroll with respect to input unit 18 (touch panel stacked on display unit 17). Further, it is possible to perform an operation via the input unit 18 (touch panel stacked on the display unit 17) on an icon b (a button-shaped icon “coupon information” in FIG. 21) representing various additional information associated with the product. is there.

  Next, the flow of statistical information generation processing executed by the CPU 11 of the mobile terminal 8 operating according to the statistical information generation program P13 will be described with reference to the flowchart shown in FIG.

  The CPU 11 of the portable terminal 8 accesses the electronic receipt management server 9 and executes an authentication process by inputting a member code and a password (step S51).

  After the authentication, the CPU 11 of the portable terminal 8 determines that there has been input of information necessary for generating statistical information such as a period for generating statistical information and a type of statistical information (Yes in step S52). The electronic receipt information managed in the electronic receipt management area 53a corresponding to the member code and the information necessary for generating the statistical information is received (step S53).

  Next, the CPU 11 of the portable terminal 8 generates statistical information that is statistically based on information (for example, a company code and a business type / business condition code) necessary for generating statistical information from the acquired electronic receipt information (Step S54). The statistical information is displayed on the display unit 17 (step S55).

  FIG. 23 is a front view illustrating a display example C1 on the display unit 17 of the mobile terminal 8. As shown in FIG. 23, the display example C1 is a pie chart that displays the results of statistics for each type of business and business type of the total sales in the product sales data included in the electronic receipt information for a predetermined period. According to the display example C1, it is possible to easily know the consumption amount for each type of business and business type, and information on which business type and business type are frequently used for shopping.

  The pie chart shown in FIG. 23 is a statistic for each type of industry / business condition code included in the electronic receipt information. However, a classification code for arbitrarily classifying companies by allowing members to arbitrarily set the business type / business condition code. It may be used as

  FIG. 24 is a front view showing another display example C2 on the display unit 17 of the mobile terminal 8. As shown in FIG. 24, display example C2 is a bar graph showing the results of statistics for each category of the total sales in the product sales data included in the monthly electronic receipt information. According to the display example C2, it is possible to easily know the consumption amount and ratio by category.

  Next, the flow of receipt information delegation executed when the CPU 11 of the portable terminal 8 operates according to the receipt information delegation program P14 will be described with reference to the flowchart shown in FIG. 25 and the screen transition diagram shown in FIG.

  Conventionally, when a consumer purchases a product on behalf of a family or friend at a food supermarket, asks the cashier to print and issue multiple receipts at the time of checkout and give it to the other party Alternatively, the contents of the receipt issued by only one sheet are presented to the proxy partner, so that the price is received from the proxy partner.

  In this regard, in this embodiment, it is possible to divide and delegate electronic receipt information, which is purchase data about a substitute purchase item, to a family member or friend who is registered as a member in the electronic receipt system, An accurate shopping certificate can be issued.

  FIG. 26 is a screen transition diagram showing the flow of receipt information delegation. The display example Z shown in FIG. 26A is the electronic receipt information of the desired store on the desired day when the user who owns the mobile terminal 8 accessing the electronic receipt management server 9 shopped, as described in FIG. Is displayed. In addition, in the display example Z shown in FIG. 26A, a “receipt division” button d for declaring that electronic receipt information is divided and transferred is displayed.

  As shown in the flowchart of the receipt information transfer flow of FIG. 26, when the “divide receipt” button d is operated (Yes in step S71), the CPU 11 of the portable terminal 8 has the family registered as a member in the electronic receipt system. Display example D (see FIG. 26B) for selecting a party to whom electronic receipt information is delegated from the group stored in the storage unit 13 composed of, for example, friends is displayed (step S72).

  As shown in FIG. 26 (b), when any one of the family members and friends registered as members in the electronic receipt system is selected (Yes in step S73), the CPU 11 of the portable terminal 8 is selected. Returns to display example Z of the electronic receipt information (FIG. 26 (c)) (step S74), and selects the purchased product to be transferred. In addition, in the display example Z shown in FIG. 26C, a “deliver to friend” button e for declaring that the divided distribution of the electronic receipt information has been confirmed is displayed.

  As shown in FIG. 26 (c), when the purchased product to be transferred is selected from the electronic receipt information (Yes in step S75), and the “distribute to friend” button e is operated (Yes in step S76), the mobile phone The CPU 11 of the terminal 8 distributes the divided electronic receipt information to the transfer partner selected in the display example D (Step S77).

  FIG. 27 is a front view showing a display example on the display unit 17 of the portable terminal 8 as the transfer destination. In display example F shown in FIG. 27, the delegated electronic receipt information is displayed. In addition, the display example F shown in FIG. 27 displays a “receipt receipt” button f for declaring receipt of electronic receipt information.

  When the “receipt receipt” button f shown in FIG. 27 is operated, information indicating that electronic receipt information has been received is transmitted to the transferee partner.

  Then, as shown in FIG. 26 (d), when receiving information indicating that electronic receipt information has been received from the transfer-destination portable terminal 8 (Yes in step S 78), the CPU 11 of the portable terminal 8 causes the display example Z to Information (for example, “Send receipt to Mr. X”) g is added to the purchased purchased product (step S79). Thereby, the history about the purchased purchased product can be left in the electronic receipt information.

  By applying such a system, it is possible to make a prepaid account using electronic receipts at restaurants and amusement parks. In addition, at the time of the pre-account, it is possible to divide by an equal amount, divide by a specific weight, or divide by a fractional amount.

  It is also possible to share electronic receipt information among members of the electronic receipt. By associating a plurality of membership codes, for example, sales data of products purchased by each individual can be shared among family members, groups, business departments, and the like.

  As described above, according to the electronic receipt system of the present embodiment, unlike the conventional electronic receipt mechanism in a company unit, the electronic receipt mechanism can be introduced beyond the framework of the company. Promotion of introduction can be achieved.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

2 Product Sales Data Processing Device 8 Information Processing Device 9 Electronic Receipt Management Server 26 Electronic Receipt Generation Unit 26a Product Sales Data Storage Unit 26b Data Generation Unit 27 Transmission Unit 41 Electronic Receipt Management Unit 53b Modification Information Storage Unit 55 Reception Unit 56 Electronic Receipt Collectively Management means 56a Adding means 57 Electronic receipt transmitting means 81 Member association means 82 Electronic receipt receiving means 83 Electronic receipt display means, output means

JP 2003-123144 A JP 2007-316750 A

Claims (4)

Storage means for storing other member codes in association with one member code of the electronic receipt service;
Member code selection means for accepting selection of a target member code from the other member codes;
Product selection means for accepting selection of a product to be transferred from product transaction data indicating a transaction of a product included in the electronic receipt information associated with the one member code;
Output means for outputting electronic receipt information including product transaction data of the selected product to be transferred in association with the selected other member code;
An electronic receipt associated with the one member code when receiving information indicating that electronic receipt information including commodity transaction data of the commodity to be delegated has been received from the delegation destination associated with the other member code; A means for adding information indicating that the information has been transferred to the product to be transferred;
An electronic receipt system comprising: The storage means stores the one member code and the other member code in association with a group code that is a code for identifying a plurality of groups.
The electronic receipt system according to claim 1. Member code selection means for displaying other member codes associated with one member code of the electronic receipt service on the display unit and receiving selection of a target member code from the other member codes;
Product selection means for displaying product transaction data indicating a transaction of a product included in the electronic receipt information associated with the one member code on the display unit and receiving selection of a product to be transferred from the product transaction data;
Output means for outputting electronic receipt information including product transaction data of the selected product to be transferred in association with the selected other member code;
An electronic receipt associated with the one member code when receiving information indicating that electronic receipt information including commodity transaction data of the commodity to be delegated has been received from the delegation destination associated with the other member code; A means for adding information indicating that the information has been transferred to the product to be transferred;
An information processing apparatus comprising: Computer
Member code selection means for displaying other member codes associated with one member code of the electronic receipt service on the display unit and receiving selection of a target member code from the other member codes;
Product selection means for displaying product transaction data indicating a transaction of a product included in the electronic receipt information associated with the one member code on the display unit and receiving selection of a product to be transferred from the product transaction data;
Output means for outputting electronic receipt information including product transaction data of the selected product to be transferred in association with the selected other member code;
An electronic receipt associated with the one member code when receiving information indicating that electronic receipt information including commodity transaction data of the commodity to be delegated has been received from the delegation destination associated with the other member code; A means for adding information indicating that the information has been transferred to the product to be transferred;
Program to function as.

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