JP5521009B2 - Net super server, listening terminal and program - Google Patents

Description

  Embodiments described herein relate generally to a net super server, a private listening terminal, and a program.

  With the spread of networks in recent years, a sales method (EC: Electronic Commerce) for selling products via the Internet is actively performed. Also, in a store such as a supermarket, a so-called “net supermarket” sales method is performed in which products sold in the store are sold via the Internet. In the online supermarket, when an order for purchasing a product is received from a customer through the Internet, the store is operated so that the corresponding product is collected from the store and delivered to the home of each customer. In particular, it is convenient for purchasing heavy products such as rice and drinking water, and is a useful purchase method for people such as elderly people and other vulnerable shopping.

  In order for this customer to make a purchase at an online supermarket, the customer usually accesses the Internet supermarket site via the Internet from a customer terminal such as a PC or mobile phone at home, orders the product by himself, Is a system that delivers ordered items to the home the same day or at a later date. However, since it requires a certain amount of knowledge to reach a net super site using a personal computer (hereinafter referred to as “PC”), it is impossible for a customer who is not familiar with the PC to access the net super site. There is. In the first place, customers who do not own PCs cannot use the internet supermarket.

  For this reason, for people who are difficult or impossible to order from customer terminals in recent years, for example, regular visits are made to the store desired by the store staff (store clerk, part-time job, etc.), and the products requested by the customer at the home are available. An order acceptance service called “Pick-up” has started.

  For this purpose, for example, product information used for the Internet supermarket is downloaded from the Internet super server to the tablet terminal (such a thing is hereinafter referred to as a “user terminal”), and is used as a customer terminal at each house. The product information is displayed, and the person in charge operates the listening terminal while receiving the customer's request and receives an order. By downloading the product information to the listening terminal in advance, the product information can be displayed on the listening terminal in a much shorter time than accessing the net super server each time at the customer site and acquiring the product information and product images. Can do. When the order of all the requested products is completed, the person in charge transmits the ordered product information from the listening terminal to the net super server by wireless communication, and the order is terminated.

  The product information downloaded from the net super server to the listening terminal includes a large amount of product image information. Therefore, before starting business at a store, a customer terminal is connected to a net super server via a LAN line to acquire product information.

  However, even if a LAN line is used, it takes a considerable time to acquire all the product information stored in the net super server. On the other hand, it is desirable for the terminal to store information on products that meet the needs of the visiting customers and to smoothly extract the products desired by the customers.

The listening terminal of the embodiment is connected to a net super server that stores product information of products sold at a net supermarket, which is a sales method of in-store merchandise via the network, and is displayed on the display unit. In the listening terminal that transmits the order information of the product from the customer who is a visit based on the product information to the net super server via the network, a transmission unit that transmits information to the net super server, and information Receiving from the net super server via the dedicated line, a terminal memory for storing information, information display means for displaying the information stored in the terminal memory on the display unit, and sales for each category An input unit for inputting an extraction condition for extracting a high-order product, and each category input from the input unit Extraction condition transmitting means for transmitting an extraction condition for extracting a product with high sales from the transmission unit to the net super server, and extraction for extracting a product with high sales for each category by the net super server received by the reception unit Product information storage means for storing product information of products extracted based on conditions in the terminal memory .

The listening terminal of the embodiment is connected to a net super server that stores product information of products sold at a net supermarket, which is a sales method of in-store merchandise via the network, and is displayed on the display unit. In the listening terminal that transmits the order information of the product from the customer who is a visit based on the product information to the net super server via the network, a transmission unit that transmits information to the net super server, and information Receiving from the net super server via the dedicated line, a terminal memory for storing information, an information display means for displaying information stored in the terminal memory on the display unit, and a specific group An input unit for inputting an extraction condition for extracting a product for a person to which the user belongs, and the specific input from the input unit An extraction condition transmitting means for transmitting an extraction condition for extracting a product for a person belonging to a loop from the transmitting unit to the net super server, and for a person belonging to the specific group in the net super server received by the receiving unit Product information storage means for storing product information of a product extracted based on an extraction condition for extracting a product in the terminal memory .

The program according to the embodiment is connected to a network super server that stores product information of products sold on a net supermarket that is a sales method of in-store products via a network, and is connected to the network and a dedicated line, and displayed on a display unit. Used as a listening terminal for transmitting product order information from a customer who is a visitor based on product information to the net super server via the network, a transmitting unit for transmitting information to the net super server, and information A computer comprising: a receiving unit that receives from the net super server via the dedicated line; a terminal memory that stores information; and an input unit that inputs an extraction condition for extracting a top sales item for each category. Information display means for displaying information stored in the terminal memory on the display unit; and from the input unit The extraction condition transmitting means for transmitting from the transmission unit to the net super server the extraction condition for extracting the top sales item for each category received, and the net super server received by the receiving unit for the sales for each category. And product information storage means for storing the product information of the product extracted based on the extraction condition for extracting the upper product in the terminal memory .
In addition, the program of the embodiment is connected to a net super server that stores product information of products sold at a net supermarket, which is a sales method of in-store merchandise via a network, and is displayed on a display unit. A transmission unit for transmitting order information to the net super server, which is used as a listening terminal for transmitting order information of merchandise from a customer who is a visit based on the merchandise information to the net super server via the network; A receiving unit for receiving information from the net super server via the dedicated line; a terminal memory for storing information; and an input unit for inputting an extraction condition for extracting a product for a person belonging to a specific group. An information display means for displaying information stored in the terminal memory on the display unit; An extraction condition transmitting means for transmitting an extraction condition for extracting a product for a person belonging to the specific group input from the input unit to the net super server from the transmitting unit; and the net super server received by the receiving unit. And product information storage means for storing product information of products extracted based on extraction conditions for extracting products for people belonging to the specific group in the terminal memory.

FIG. 1 is a diagram showing the entire system of the present embodiment. FIG. 2 is a block diagram of the store server. FIG. 3 is a memory map of the store server. FIG. 4 is a block diagram of the POS terminal. FIG. 5 is a flowchart showing the processing of the store server. FIG. 6 is a flowchart showing processing of the POS terminal. FIG. 7 is a block diagram of the net super server. FIG. 8 is a memory map of the net super server. FIG. 9 is a schematic diagram illustrating a part of the memory map of the net super server in detail. FIG. 10 is a functional block diagram of the net super server. FIG. 11 is a flowchart showing processing of the net super server. FIG. 12 is a diagram showing an initial screen of the customer terminal. FIG. 13 is a block diagram of the net super management server. FIG. 14 is a memory map of the net super management server. FIG. 15 is a flowchart showing the processing of the net super management server. FIG. 16 is a block diagram of a private listening terminal. FIG. 17 is a memory map of the listening terminal. FIG. 18 is a functional block diagram of the listening terminal. FIG. 19 is a block diagram of a portable printer. FIG. 20 is a flowchart showing the processing of the private listening terminal. FIG. 21 is a diagram showing a download screen of a private listening terminal. FIG. 22 is a diagram showing an initial screen of a private listening terminal. FIG. 23 is a diagram illustrating an order screen of a private listening terminal. FIG. 24 is a flowchart showing processing of the portable printer.

  Hereinafter, an information processing device, a portable information input system, and a program according to embodiments will be described in detail with reference to the accompanying drawings. The present invention is not limited to the embodiments described below.

  FIG. 1 is a diagram showing an entire system 1 according to the present embodiment. In FIG. 1, the store system 2 and the headquarter system 3 are connected by a dedicated line 4. Further, the store system 2 is connected to the net super system 5 through a dedicated line 8 made of an optical fiber or the like. The net super system 5 is connected to a customer terminal 6 (for example, a personal computer 6a or a mobile phone 6b) via a network line 7.

  Further, the net super system 5 is connected to a later-described listening terminal 9 via a network line 7.

  The headquarter system 3 provided in the headquarters includes a headquarter server 20. The headquarter server 20 is a customer master (not shown) for managing customer information (for example, customer name, age, address, gender, birthday, purchase history, cumulative points, customer rank, etc.) for each customer, It has a product master (not shown) that stores product information (product code, product name, price, attribute, etc.) for each store for each product. The headquarter server 20 transmits the customer information of the customer master and the product information of the product master to the store server 11 of each store via the dedicated line 4. More specifically, the headquarter server 20 transmits customer information in response to a request from the store server 11. Further, each time the product information is updated, the headquarter server 20 transmits the updated product information to all stores or the corresponding stores, so that the product master (see FIG. 3) of the store server 11 of each store. Keep product information up to date.

Next, the store system 2 provided in each store will be described. The store system 2 is mainly provided with a store server 11, a plurality of POS (Point Of Sales) terminals 12, and a net super management server 14. A LAN (Local Area Network) line 15 is mutually connected. Connected through.
In addition, the store system 2 includes a set box 19 for setting the service listening terminal 9. The service listening terminal 9 is connected to the dedicated line 8 by setting the service listening terminal 9 in the set box 19. .

  FIG. 2 is a block diagram showing electrical connection of hardware of the store server 11. As shown in FIG. 2, the store server 11 includes a CPU (Central Processing Unit) 31 that is a control subject, a ROM (Read Only Memory) 32 that stores various programs, a RAM (Random Access Memory) 33 that develops various data, A memory unit 34 such as an HDD for storing various programs is provided. The CPU 31, ROM 32, RAM 33, and memory unit 34 are connected to each other via a data bus 35. The CPU 31, the ROM 32, and the RAM 33 constitute the control unit 310. That is, the control unit 310 executes control processing described later by the CPU 31 operating according to a program stored in the ROM 32 or the memory unit 34.

  The store server 11 includes a display 37 and a keyboard 39. The display 37 is connected to the data bus 35 via the display controller 36. The keyboard 39 is connected to the data bus 35 via the keyboard controller 38. Further, a LAN I / F (Interface) 40 for connecting the LAN line 15 is connected to the data bus 35. In addition, a dedicated line I / F 41 that transmits and receives data to and from the headquarter server 20 is connected to the data bus 35 via the dedicated line 4.

  In the store system 2, as will be described in detail later, the store server 11 packs the products collected from the store according to the ordered product list received by the plurality of POS terminals 12 and the net super server 18 for each customer. The indoor antenna 13 for receiving a signal from the portable terminal 16 used for the network and the net super management server 14 are connected to each other via a LAN line 15. The net super management server 14 is connected to a printer 17 for printing delivery slips and the like.

  As shown in FIG. 3, the store server 11 includes a product master 52 and a sales information storage unit 53 that stores sales data at the store, and is transmitted from the headquarter server 20 and stored in the product master of the store server 11. The product information of the product master stored in the unit 52 is periodically transmitted to the net super server 18 via the dedicated line 8. Therefore, the latest product master information is always stored in the RAM 103 of the net super server 18.

  FIG. 4 is a block diagram showing electrical connection of hardware of the POS terminal 12. As shown in FIG. 4, the POS terminal 12 provided in each store and connected to the store server 11 via a LAN stores a CPU 61 serving as a control entity, a ROM 62 that stores various programs, a RAM 63 that develops various data, and various programs. A memory unit 64 such as an HDD is provided. The CPU 61, ROM 62, RAM 63, and memory unit 64 are connected to each other via a data bus 77. The CPU 61, the ROM 62, and the RAM 63 constitute the control unit 320. That is, the control unit 320 executes a control process described later when the CPU 61 operates according to a program stored in the ROM 62 or the memory unit 64.

  The POS terminal 12 also includes a keyboard 66, a store clerk display 68, a customer display 69, a printer 71, a barcode reader 73, and a drawer opening device 75 for opening a drawer for storing money. The keyboard 66 is connected to the data bus 77 via the keyboard controller 65. The store clerk display 68 and the customer display 69 are connected to a data bus 77 via a display controller 67. The receipt printer 71 is connected to the data bus 77 via the printer controller 70. The barcode reader 73 is connected to the data bus 77 via the barcode reader controller 72. The drawer opening device 75 is connected to the data bus 77 via the drawer I / F 74. Further, a LAN I / F 76 for connecting the LAN line 15 is connected to the data bus 77.

  Next, an outline of processing in the store server 11 and the POS terminal 12 will be described.

  First, main processing by the control unit 310 of the store server 11 will be described with reference to the flowchart of FIG. As shown in FIG. 5, the control unit 310 determines whether or not product master data has been received from the headquarter server 20 (step SP1), and whether or not sales data has been received from any of the plurality of POS terminals 12. Is determined (step SP4), and it is determined whether or not a predetermined time has come (step SP6).

  When it is determined that the product master data has been received from the headquarter server 20 (Yes in step SP1), the control unit 310 updates the product master data stored in the product master storage unit 52 of the store server 11 (step SP1). SP2). Then, the control unit 310 transmits the updated product master to the later-described net super server 18 via the LAN line 15 and the network line 7 (step SP3). Note that the control unit 310 also updates the updated product master via the LAN line 15 and the network line 7 when the product master is independently updated at the store, for example, due to a change in the sale price of a special sale. You may make it transmit to.

  Moreover, when the sales data is received from any of the plurality of POS terminals 12 (No in step SP1, Yes in step SP4), the control unit 310 is stored in the sales information storage unit 53 of the store server 11. Sales data is updated (step SP5).

  Further, when the control unit 310 determines that the predetermined time has come (No in step SP4, Yes in step SP6), the sales data stored in the sales information storage unit 53 is stored in the sales information storage unit 53 with respect to the headquarter server 20. Transmit (step SP7). If the predetermined time has not been reached (No in step SP6), control unit 310 waits until either data is received or the predetermined time is reached.

  Next, main processing by the control unit 320 of the POS terminal 12 will be described with reference to the flowchart of FIG. As shown in FIG. 6, the control unit 320 determines whether or not barcode data is input from the barcode reader 73 (step SP8), and determines whether or not the closing key is operated (step SP11). .

  When it is determined that the barcode data is input from the barcode reader 73 (Yes in step SP8), the control unit 320 receives the product information of the corresponding product from the product master stored in the store server 11 (step SP9). ), Product registration processing is executed (step SP10). The product registration process is to store product information of a product for which a barcode is input in a temporary buffer or the like.

  In addition, when it is determined that the closing key has been operated (No in step SP8, Yes in step SP11), the control unit 320 executes a closing process such as calculating the total amount (step SP12), and reads from the temporary buffer. A receipt printed with product information, total amount, etc. is issued (step SP13). Thereafter, the control unit 320 transmits the stored product registration process data as sales data to the store server 11 (step SP14). If there is no input of barcode data and no operation of the tightening key (No in step SP11), the process waits until there is any.

  The control unit 310 of the store server 11 that has received the product registration process data executes the process of step SP5 described in FIG. 5 and updates the data in the sales information storage unit 53.

  Next, a description will be given of a portion responsible for a so-called net supermarket sales method for selling products sold in a store via the network line 7. In the net supermarket, when an order for a product purchase is received from a customer through the network line 7, the corresponding store collects (picks) the corresponding product from the store, and packs the collected product into a box (packing). Operated to be delivered to home.

  As a part responsible for a sales method called “net supermarket”, a net super management server 14 of the store system 2 and a net super server 18 of the net super system 5 are provided.

  First, the net super server 18 of the net super system 5 will be described. The net super server 18 is a server device for providing a net super service that sells all or part of products sold in the store where the POS terminal 12 is installed via the network line 7. As shown in FIG. 1, the net super server 18 is connected to the net super management server 14 of the store system 2 via the dedicated line 8.

  FIG. 7 is a block diagram showing the electrical connection of the hardware of the net super server 18. In the data bus 110, a CPU 101 as a control body, a ROM 102 for storing various programs, a RAM 103 for developing various data, and various programs are stored. A memory unit 104 such as an HDD for storage is provided. The CPU 101, the ROM 102, the RAM 103, and the memory unit 104 are connected to each other via the data bus 110. The CPU 101, the ROM 102, and the RAM 103 constitute a control unit 340. That is, the control unit 340 executes a control process described later when the CPU 101 operates according to a program stored in the ROM 102 or the memory unit 104.

  The net super server 18 includes a display 106 and a keyboard 108. The display device 106 is connected to the data bus 110 via the display controller 105. The keyboard 108 is connected to the data bus 110 via the keyboard controller 107. The data bus 110 is connected to a transmission / reception I / F 109 and a dedicated line I / F 117. A network line 7 is connected to the transmission / reception I / F 109, and information is transmitted / received to / from the listening terminal 9 and the like via the network line 7. A dedicated line 8 made of an optical fiber is connected to the dedicated line I / F 117, and is connected to the later-described net super management server 14 and the store server 11 via the dedicated line 8.

  FIG. 8 is a schematic diagram showing a memory map of the RAM 103 of the net super server 18. As shown in FIG. 8, the RAM 103 stores a product master storage unit 111 for each store that stores product masters for all stores, and stores that store screen data displayed on the customer terminal 6 for all stores. Each screen data storage unit 112 and a store sales data storage unit 113 that stores sales data for all stores in the net supermarket for each store are provided. The RAM 103 also stores a net super customer data storage unit 114 that stores customer data such as names, addresses, login IDs and passwords of all customers registered in the net super server 18 for each customer, and all sales at the net supermarket. And a net supermarket sales data storage unit 115 for storing data.

  Next, the product master stored in the product master storage unit 111 for each store will be described in detail with reference to FIG. In this description, the merchandise master of the merchandise master storage unit 111 of the store 1 is described as an example, but the merchandise masters of the store 2 to the store m are similarly configured.

  In FIG. 9, the product master storage unit 111 includes a category unit 371 that classifies products into the same categories, a product code unit 372 that stores product codes of products, a product name unit 373 that stores product names of products, A price section 374 for storing the price is provided.

  In addition, the product master storage unit 111 is provided with a flag unit that indicates that a product satisfying a certain extraction condition is distinguished from other products for each extraction condition for products of the same category. In the present embodiment, as an example, the top sales product flag section 375 indicating that the number of sales is the top and second ranking products among the products in the same category, and an elderly product indicating a product suitable as a product for the elderly A person merchandise flag portion 376 is provided. Further, products satisfying the extraction conditions 3 and 4 which are other extraction conditions are shown.

  For example, for the products whose extraction conditions are the top first and second highest sales numbers, as shown by the flag in the top sales product flag section 375, the product A and the product B are the top sales and the top two in the category 1 product. In the category 2 product, the product F and the product H are the top 1 and 2 in the top sales, and in the category 3 product, the product L and the product N are the top 1 and 2 in the top sales. In addition, in products for elderly people, products A and B are applicable to products for category 1, items F and H are applicable to products of category 2, and no products are applicable to products of category 3.

  FIG. 10 shows a functional block diagram of the net super server 18. 10, the control unit 340 causes the information extraction unit 341 and the extraction information transmission unit 342 to function by following various programs stored in the ROM 102 and the memory unit 104.

  The information extraction unit 341 has a function of extracting product information that meets the conditions input from the input unit from the product information stored in the server memory. The extracted information transmitting unit 342 has a function of transmitting the product information extracted by the information extracting unit from the transmitting unit to the listening terminal 9.

  Next, the processing of the net super server 18 will be described with reference to FIG. The control unit 340 executes the following control. The control unit 340 determines whether the network super server 18 has been accessed (step SP15). If it is determined that there has been access (Yes in step SP15), the control unit 340 determines whether the access is from the customer terminal 6. (Step SP16), it is determined whether the access is from the private listening terminal 9 (Step SP25), and it is determined whether there is a request for product extraction from the private listening terminal 9 (Step SP37). The control unit 340 waits until there is no access to the net super server 18 (No in step SP15).

  If the access is from the customer terminal 6 (Yes in step SP16), the control unit 340 transmits an initial screen of the net supermarket to the customer terminal 6 (step SP17). The initial screen transmitted by the control unit 340 is displayed on the display of the customer terminal 6 as shown in FIG. In the initial screen of the customer terminal 6 in FIG. 12, the display of the customer terminal 6 includes a logo field 201 for displaying the logo of the company that operates the net supermarket, an advertisement field 202 for displaying an advertisement screen common to all stores, and a login ID. And a column 203 for inputting a password, a store selection column 204 for selecting a store, and the like are displayed.

  Next, the control unit 340 determines whether or not a store for purchasing the product is designated by the customer (step SP18), and if designated (Yes in step SP18), the control unit 340 The store screen is read from the store screen data storage unit 112, the store product information, product price, product image, etc. are read from the product master stored in the store product master storage unit 111 and transmitted to the customer. (Step SP19). The control unit 340 displays an initial screen until a store is designated (No in step SP18). Next, the control unit 340 determines whether the customer is authenticated (step SP20). In the authentication, the control unit 340 matches the login ID and password registered by the customer in advance in which the login ID and password input from the customer terminal 6 by the customer are stored in the net super customer data storage unit 114 of the RAM 103. Check if it is. If authenticated (Yes in step SP20), the customer can place an order from the customer terminal 6. Therefore, the control unit 340 determines whether there is an order from the customer next (step SP21). When authentication is not performed (No in step SP20), information that is not authenticated is transmitted to the customer terminal 6 as described later (step SP27).

  The control unit 340 waits for an order from the customer (No in step SP21), and when determining that there is an order from the customer (Yes in step SP21), the product master storage unit 111 for each store of the net super server 18 The product information and the product price of the corresponding product are read out from the store and stored for each customer in the store sales data storage unit 113 of the corresponding store (step SP22). Next, the control unit 340 determines whether or not the order at the internet supermarket has ended (step SP23). If the order has not ended (No in step SP23), the control unit 340 returns to step SP21 to accept a further order. If the order is completed (Yes in step SP23), the control unit 340 stores information on all the products ordered by the customer stored in the store sales data storage unit 113 together with the login ID of the customer. 7 to the network super management server 14 (step SP24). Then, the control unit 340 updates net supermarket sales information stored in the net supermarket sales data storage unit 115. The net super management server 14 stores the sales data of the customer of the net super server 18 received via the network line 7 in the order data area 92 for each customer.

  In addition, when the access is the listening terminal 9 (No in step SP16, Yes in step SP25), the control unit 340 stores the net super customer data stored in the RAM 103 in the login ID and password input from the listening terminal 9. It is confirmed whether or not the login ID and password registered in advance by the customer stored in the unit 114 match, and if they match, authentication is performed (SP26). If authenticated (Yes in step SP26), the control unit 340 transmits the customer information such as the customer being authenticated and the customer's name to the listening terminal 9 (step SP28).

  In addition, when there is a request for product extraction from the listening terminal 9 (No in step SP25, Yes in step SP37), the control unit 340 causes the information extraction unit 341 to function and extracts product information of a product that meets the request. (Step SP38). For example, when there is a request for extracting “higher sales product” (see FIG. 21), the control unit 340 refers to the higher sales product flag unit 375 of the product master storage unit 111 of the store shown in FIG. "Is extracted as product information of compatible products. By this extraction, the product information of the top sales product and the second product for each category is extracted. Further, when there is a request for extracting “a product for the elderly” (see FIG. 21) which is an example of a product for people belonging to a specific group, the control unit 340 displays the product master storage unit of the store illustrated in FIG. The product information of the product for which the flag “1” is set is extracted as the product information of the compatible product with reference to the 111 elderly product flag section 376. By this extraction, product information of products suitable for the elderly is extracted.

  Then, the control unit 340 causes the extracted information transmission unit 342 to function, and sends the product information of the extracted product to the private listening terminal 9 specified by the terminal number of the private listening terminal 9 received in Yes in step SP37. 8 (step SP39).

  Next, the net super management server 14 of the store system 2 will be described. The net super management server 14 receives the ordered merchandise list including the ordered merchandise received by the net super server 18 from the net super server 18 and confirms when the merchandise ordered by the net supermarket is boxed (packed). And a signal for outputting a delivery slip. It also manages various data necessary to provide net super services. As shown in FIG. 1, the net super management server 14 is provided in each store and is connected to the store server 11 via a LAN line 15.

  FIG. 13 is a block diagram showing electrical connection of hardware of the net super management server 14. As shown in FIG. 13, the net super management server 14 includes a CPU 81 serving as a control entity, a ROM 82 that stores various programs, a RAM 83 that develops various data, and a memory unit 84 such as an HDD that stores various programs. The CPU 81, ROM 82, RAM 83, and memory unit 84 are connected to each other via the data bus 91. The CPU 81, ROM 82, and RAM 83 constitute a control unit 330. That is, the control unit 330 performs control processing described later by the CPU 81 operating according to a program stored in the ROM 82 or the memory unit 84. The net super management server 14 also includes a display 86 and a keyboard 88. The display 86 is connected to the data bus 91 via the display controller 85. The keyboard 88 is connected to the data bus 91 via the keyboard controller 87. The data bus 91 is connected to a LAN I / F 89 that connects the net super management server 14 to the LAN line 15 and the dedicated line 8.

  An indoor antenna 13 is connected to the net super management server 14 via the LAN 15, and when the barcode of the product to be packed (packed) by the mobile terminal 16 is read, the read product information is wirelessly transmitted via the indoor antenna 13. To the network super management server 14.

  FIG. 14 is a schematic diagram showing a memory map of the RAM 83 of the Internet super management server 14. Order data (product code, product name, product price, etc.) ordered from the customer terminal 6 at the Internet supermarket is stored for each customer. An order data area 92 for each customer, an area 93 for storing a plurality of routes for patrol visits, and an area 94 for storing the results of the requests for each route for each route and for each customer.

  Next, the processing of the net super management server 14 will be described with reference to FIG. The control unit 330 executes the following control. It is determined whether the order data for each customer transmitted in step SP24 of FIG. 11 has been received (step SP41), and it is determined whether the packing start key of the portable terminal 16 has been operated (step SP44).

  If it is determined that the order data has been received from the net super server 18 in units of customers (Yes in step SP41), the control unit 330 stores the order data in the order data area 92 for each customer in the RAM 83 (for each customer). Step SP42). Then, based on the order data for each customer stored in the order data area for each customer 92 under the instruction of the operator, the control unit 330 collects (picks) the ordered products in the store of the store. Information for printing the picking slip is output to the printer 17 (step SP43). In this picking slip, all product information ordered by the customer is printed for each product.

  While looking at this picking slip, the store clerk goes around the store and collects the ordered products. The collected goods are boxed (packed) by a store clerk. At this time, a key operation for starting packing is performed from the portable terminal 16. When the received data is a signal indicating that the product packing start key has been operated (Yes in step SP44), the control unit 330 reads the barcode of the product to be packed by the mobile terminal 16. Then, it is determined whether or not a product code is input via the indoor antenna 13 (step SP45). If there is an input (Yes in step SP45), the control unit 330 stores the input product code (step SP45). SP46). When the control unit 330 determines that the product codes of all the products stored in the customer order data area 92 of the customer have been input (Yes in step SP47), the data of the ordered product is obtained from the printer 17. Product information of all the inputted products is printed one by one with a barcode and output as a delivery slip (step SP48). With this delivery slip and the ordered product, the person in charge goes to deliver the product to the house where the order was placed. If no packing start signal is input (No in step SP44) or no product code is input (No in step SP45), the control unit 330 waits for processing. Further, it waits for the input of product codes until the product codes of all products are input (No in step SP47).

  When the delivery slip is output from the printer 17 in step SP48, the delivery person delivers all the ordered products to the house where the order is placed on the delivery truck, for example, assuming that all the ordered products are packed. . When the delivery is completed and returned to the store, the person in charge of delivery prints on the delivery slip printed out in step SP48 in the same procedure as the sales data input of the product sold in the store. The bar code thus read is read by a bar code reader 73 of a predetermined POS terminal 12 dedicated to the supermarket, and the data of the delivered product is input as sales data. In this way, sales at the internet supermarket can be calculated as sales at the store.

  FIG. 16 is a block diagram showing the electrical connection of the hardware of the service listening terminal 9 brought by the person in charge at each store when making a patrol visit. In FIG. 16, the listening terminal 9 includes a CPU 121 that is a control subject, a ROM 122 that stores various programs, a RAM 123 that develops various data, and a memory unit 124 such as a flash memory that stores various programs. The CPU 121, ROM 122, RAM 123, and memory unit 124 are connected to each other via a data bus 132. The CPU 121, ROM 122, and RAM 123 constitute the control unit 301. In other words, the control unit 301 executes processing described later when the CPU 121 operates according to a program stored in the ROM 122 or the memory unit 124. Further, the listening terminal 9 includes a display 126 and a touch panel 128. The display 126 is connected to the data bus 132 via the display controller 125. The touch panel 128 is connected to the data bus 132 via the touch panel controller 127. The touch panel 128 is formed of a transparent member and stacked on the display 126. When the touch panel 128 at a position such as a key displayed on the display 126 is touched, a signal corresponding to the key is output from the touch panel 128 to the touch panel controller 127. Is output. In addition, a wireless communication I / F 129, a wireless I / F 130, and a LAN I / F 131 are connected to the data bus 132. The wireless communication I / F 129 is wirelessly connected to the network line 7 by wireless communication such as Wireless Fidelity or 3rd Generation for wireless LAN connection, for example, and the information of the listening terminal 9 is transmitted to the network super server 18 via the network line 7. And the information of the net super server 18 is received by the private listening terminal 9 from the network line 7. The wireless I / F 130 can perform wireless communication using, for example, short-range wireless communication technology, and print information is transmitted wirelessly to the portable printer 200. The LAN I / F 131 sets the service listening terminal 9 in the set box 19 to be electrically connected, so that the service listening terminal 9 is connected to the dedicated line 8 via the LAN line 15.

  FIG. 17 is a schematic diagram showing a memory map of the RAM 123 of the listening terminal 9. In FIG. 17, the RAM 123 includes a product information storage unit 133 and a customer information storage unit 134 in which a result of request for hearing is stored. The merchandise information storage unit 133 stores merchandise information such as a merchandise name, a merchandise price, and a merchandise image to be displayed on the display 126 of the service terminal 9.

  The product information displayed on the request terminal 9 is the house where the person in charge of the request visits the patrol site. The product information screen displayed on the request terminal 9 is shown to the customer. The person in charge operates the service terminal 9 on behalf of the customer and inputs the product information.

  FIG. 18 shows a functional block diagram of the private listening terminal 9. In FIG. 18, the control unit 301 causes the extraction condition transmission unit 303, the product information storage unit 304, and the information display unit 305 to function according to various programs stored in the ROM 122 and the memory unit 124.

  The extraction condition transmission unit 303 has a function of transmitting the extraction condition input from the input unit to the net super server 18 from the transmission unit. The merchandise information storage unit 304 has a function of storing the merchandise information of the merchandise extracted based on the extraction condition by the net super server 18 received by the receiving unit in the terminal memory. The information display unit 305 has a function of displaying information stored in the terminal memory on the display unit.

  FIG. 19 is a block diagram showing electrical connections of hardware of the portable printer 200 that is wirelessly connected to the listening terminal 9. As shown in FIG. 19, the portable printer 200 includes a CPU 141 serving as a control main body, a ROM 142 that stores various programs, a RAM 143 that develops various data, and a memory unit 144 such as a flash memory that stores various programs. The CPU 141, ROM 142, RAM 143, and memory unit 144 are connected to each other via a data bus 132. The CPU 141, ROM 142, and RAM 143 constitute a control unit 360. That is, the control unit 360 executes a control process to be described later when the CPU 141 operates according to a program stored in the ROM 142 or the memory unit 144. The portable printer 200 includes a printing unit 146, a display 148, and a conveyance unit 150. The print unit 146 is connected to the data bus 152 via the print controller 145. The display 148 is connected to the data bus 152 via the display controller 147. The transport unit 150 is connected to the data bus 152 via the transport controller 149.

  In addition, a wireless LAN I / F 151 is connected to the data bus 152. The wireless LAN I / F 151 receives print information wirelessly transmitted from the wireless I / F 130 of the service listening terminal 9. The received print information is printed by the printing unit 146 on, for example, a built-in roll paper.

  Next, the processing of the listening terminal 9 used when the person in charge visits each house with the listening terminal 9 will be described with reference to FIG. The control unit 301 executes the following control. The control unit 301 displays, for example, a screen shown in FIG. FIG. 22 shows an example of the initial screen of the customer listening terminal 9, in which a store name logo, an advertisement of a store that conducts the customer hearing, and the like are displayed. Further, an area 161 for inputting a login ID and password for specifying a customer and receiving authentication, an order start key 163 for inputting order start, and the like are displayed.

  The control unit 301 determines whether a login ID and a password for specifying a customer have been input (step SP51), and determines whether the terminal number of the listening terminal 9 and a set password have been input (step SP51). SP91).

  When the control unit 301 determines that the login ID and password have been input (Yes in step SP51), the control unit 301 sends the login ID and password from the communication unit 135 to the net super server 18 at the timing when the order start key 163 is operated. (Step SP52). The control unit 340 of the net super server 18 collates the received login ID and password with the customer login ID and password stored in the net super customer data storage unit 114 of the RAM 103, and determines whether they match. If they match, the controller 340 transmits to the listening terminal 9 that the login ID has been authenticated (step SP28 in FIG. 11).

  When the login ID is authenticated (Yes in step SP53), the control unit 301 causes the information display unit 305 to function, reads the product information from the product information storage unit 133, and displays the order screen on the display unit 148 (step SP54). The customer name of the authenticated customer is received from the net super server 18 and stored in the RAM 103 (step SP55).

  Next, the control unit 301 determines whether or not there is an order from a customer of the visited house (step SP56). This determination is made based on whether the controller 301 has designated a product from the listening terminal 9 by the person in charge.

  FIG. 23 shows an example of an order screen of the personal listening terminal 9. An order display unit 171 that displays a plurality of products, an order end key 172 that ends the order, and the like are displayed. The order display unit 171 displays the product information of the products whose sales numbers are first and second for each category. In FIG. 23, product information of product A and product B with a large number of sales in category 1, product information of product F and product H with a large number of sales in category 2, products of product L and product M with a large number of sales in category 3. Information is displayed. The order display area 171 on the other page displays the product information of the top-ranked and second-ranked items in other categories.

  The customer selects a desired product from the products displayed on the order display unit 171. The person in charge who came to ask for your request touches and specifies the touch panel 128 on the display 126 on which the product selected by the customer is displayed. The control unit 301 determines that there is an order if a product is designated. When a product is specified and an order is placed (Yes in step SP56), the control unit 301 stores the specified product information in the customer information storage unit 134 (step SP57). The control unit 301 repeats this process and stores all product information desired by the customer in the customer information storage unit 134.

  Then, when the order end key 172 is operated (Yes in step SP58), the control unit 301 displays an input screen for a scheduled delivery date (step SP59). The scheduled delivery date is included in the information downloaded from the Internet super server 18 to the service terminal 9. When the scheduled delivery date is specified (Yes in step SP60), the control unit 301 displays a list of all ordered products (step SP61). If an order key (not shown) is operated (Yes in step SP62), the control unit 301 routes detailed product information such as the product code, product name, and product price of the ordered product stored in the customer information storage unit 134. The information, the login ID of the customer, the name of the person in charge, etc. are transmitted from the communication unit 135 to the network super server 18 via the network line 7 by wireless communication (step SP63). Then, the control unit 301 transmits the product information, customer name, scheduled delivery date, and the like transmitted at step SP63 from the LAN I / F 131 to the portable printer 200 as print information (step SP64). As will be described later, the portable printer 200 receives product information by the wireless reception unit 153, prints it from the printing unit 146, and issues a slip.

  On the other hand, when the private listening terminal 9 is set in the set box 19, the control unit 301 determines whether the terminal number of the private listening terminal 9 and the set password have been input (in step SP91). Yes), as shown in FIG. 21, a screen for requesting the net super server 18 to extract the product information stored in the service terminal 9 is displayed (step SP92). In FIG. 21, the display 126 displays a top sales product key 381 for requesting product information of the top sales and the top 2 products for each category, and displays information on products for senior citizens. A product key 382 is displayed. By touching the touch panel 128 at a position where these keys are displayed, the keys are operated, and extraction conditions corresponding to the keys are output. In addition, keys for extraction condition C and extraction condition D are also displayed.

  The control unit 301 determines whether any of these keys has been operated (step SP93), and when determining that it has been operated (Yes in step SP93), the control unit 301 functions the extraction condition transmission unit 303. Then, the extraction condition output from the operated key is transmitted from the LAN I / F 131 serving as the transmission unit to the network super server 18 via the dedicated line 8 together with the terminal number of the listening terminal 9 (step SP94). . Then, the control unit 301 determines whether the product information extracted from the network super server 18 is received by the LAN I / F 131 that is the receiving unit (step SP95). If it is determined that the product information is received (Yes in step SP95), the control unit 301 The unit 301 causes the product information storage unit 304 to function and stores the received product information in the product information storage unit 133.

  Next, processing of the portable printer 200 will be described with reference to FIG. The control unit 360 executes the following control. The control unit 360 determines whether there is reception data in the wireless reception unit 153 (step SP81). If the reception data is present (Yes in step SP81), the control unit 360 determines that the reception data is the LANI of the listening terminal 9. / F131 determines whether or not the product information, customer name, and scheduled delivery date are printed information in step SP64 (step SP82), and if it is print information (Yes in step SP82), the control unit 360 The customer slip printed with the print information and the store copy slip are printed and issued (step SP83).

  If it is not printing information such as product information, customer name, and scheduled delivery date (No in step SP82), the control unit 360 determines whether the printing information is that there is no order next (step SP84). If so (Yes in step SP84), the control unit 360 prints and issues a customer slip printed with no order information and a store copy slip (step SP85). If it is not orderless printing information (No in step SP84), the control unit 360 executes other processing (step SP86).

  In the present embodiment having such a configuration, the product information of the product extracted by the net super server based on the extraction condition is transmitted to the listening terminal, and the listening terminal displays the extracted product information. Therefore, it is possible to display products that meet the needs of customers.

  In the present embodiment, the product information of the product extracted by the net super server based on the extraction condition is transmitted to the private listening terminal, and the private listening terminal stores the extracted product information. Can shorten the time required to store product information.

  In the present embodiment, the product information of the product extracted based on the extraction condition transmitted from the customer terminal is displayed on the customer terminal because the product information of the product extracted by the net super server is displayed on the customer terminal. Products that meet your needs.

  In the present embodiment, since the extraction condition is the product with the highest sales for each category, the listening terminal can display specialized products for selling.

  In this embodiment, since the extraction condition is a product for elderly people, the listening terminal can display specialized products for the elderly people.

  This embodiment is presented as an example, and is not intended to limit the scope of the invention. The novel embodiment can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  For example, in the present embodiment, the extraction condition input key is displayed on the service listening terminal 9, but may be displayed on a display device such as the store server 11, the POS terminal 12, or the net super management server 14.

  In the present embodiment, the service terminal 9 and the net super server 18 are connected by the optical fiber dedicated line 8, but a high-speed communication line other than the optical fiber may be used.

  In the present embodiment, the service terminal 9 is set in the set box 19 to receive the product information of the product extracted from the net super server 18, but the store server 11, the POS terminal 12, the net super The product information may be received from the network super server 18 by connecting to the management server 14 or the like.

  The program executed in the listening terminal of the present embodiment is a file in an installable or executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), or the like. And recorded on a computer-readable recording medium.

  Further, the program executed in the listening terminal according to the present embodiment may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the program executed by the listening terminal according to the present embodiment may be provided or distributed via a network such as the Internet.

  In addition, the program executed in the listening terminal of the present embodiment may be configured to be provided by being incorporated in advance in the ROM 122 or the like.

301 Control Unit 303 Extraction Condition Transmission Unit 304 Product Information Storage Unit 340 Control Unit 341 Information Extraction Unit 342 Extraction Information Transmission Unit

JP 2002-24351 A

Claims (6)

Based on the product information displayed on the display unit connected to the network super server for storing product information of products sold on the net supermarket, which is a sales method for in-store products via the network, and the network and the dedicated line. In the request terminal that transmits the order information of the product from the customer to the net super server via the network,
A transmission unit for transmitting information to the net super server;
A receiving unit for receiving information from the net super server via the dedicated line;
A terminal memory for storing information;
Information display means for displaying information stored in the terminal memory on the display unit;
An input part for inputting an extraction condition for extracting a top sales product for each category ;
Extraction condition transmitting means for transmitting, from the transmission unit to the net super server, an extraction condition for extracting the top sales product for each category input from the input unit;
Product information storage means for storing product information of products extracted on the basis of an extraction condition for extracting products with higher sales for each category in the net super server received by the receiving unit;
A listening terminal equipped with The listening terminal according to claim 1 , wherein the extraction condition is also a product for a person belonging to a specific group. Based on the product information displayed on the display unit connected to the network super server for storing product information of products sold on the net supermarket, which is a sales method for in-store products via the network, and the network and the dedicated line. In the request terminal that sends the order information of the product from the customer that is to the net super server via the network,
A transmission unit for transmitting information to the net super server;
A receiving unit for receiving information from the net super server via the dedicated line;
A terminal memory for storing information;
Information display means for displaying information stored in the terminal memory on the display unit;
An input unit for inputting extraction conditions for extracting products for people belonging to a specific group;
An extraction condition transmitting means for transmitting an extraction condition for extracting a product for a person belonging to the specific group input from the input unit from the transmission unit to the net super server;
Product information storage means for storing product information of products extracted on the basis of an extraction condition for extracting products for people belonging to the specific group in the net super server received by the receiving unit;
A listening terminal equipped with Based on the product information displayed on the display unit connected to the network super server for storing product information of products sold on the net supermarket, which is a sales method for in-store products via the network, and the network and the dedicated line. Used as a listening terminal for transmitting product order information from a customer to the net super server via the network, a transmitting unit for transmitting information to the net super server, and information from the net super server to the net super server In a computer comprising a receiving unit for receiving via a dedicated line, a terminal memory for storing information, and an input unit for inputting an extraction condition for extracting products with higher sales for each category ,
Information display means for displaying information stored in the terminal memory on the display unit;
Extraction condition transmitting means for transmitting, from the transmission unit to the net super server, an extraction condition for extracting the top sales product for each category input from the input unit;
Product information storage means for storing product information of products extracted on the basis of an extraction condition for extracting products with higher sales for each category in the net super server received by the receiving unit;
A program that executes The listening terminal according to claim 4, wherein the extraction condition is also a product for a person belonging to a specific group. Based on the product information displayed on the display unit connected to the network super server for storing product information of products sold on the net supermarket, which is a sales method for in-store products via the network, and the network and the dedicated line. Used as a listening terminal for transmitting product order information from a customer to the net super server via the network, a transmitting unit for transmitting information to the net super server, and information from the net super server to the net super server In a computer comprising a receiving unit for receiving via a dedicated line, a terminal memory for storing information, and an input unit for inputting extraction conditions for extracting products for people belonging to a specific group,
Information display means for displaying information stored in the terminal memory on the display unit;
An extraction condition transmitting means for transmitting an extraction condition for extracting a product for a person belonging to the specific group input from the input unit from the transmission unit to the net super server;
Product information storage means for storing product information of products extracted on the basis of an extraction condition for extracting products for people belonging to the specific group in the net super server received by the receiving unit;
A program that executes

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