JP5518947B2 - Error information display device and error information display method - Google Patents

Description

  The present invention relates to an error information display device and an error information display method.

  In an image forming apparatus such as a copying machine, various errors such as a paper jam, printing failure, and startup failure occur. When such an error occurs, in these image forming apparatuses, the content of the error that has occurred (error information) is generally displayed on a display panel or the like.

  If such an error is displayed, the user or the like needs to resolve this error. However, depending on the content of the error, the user who tries to solve this may not know how to solve it.

  For this reason, conventionally, when an error occurs, a method for dealing with the error can be displayed (Patent Document 1 and Patent Document 2).

  In Patent Document 1, an error list is selected from an error setting menu screen in a system setting menu. That is, an error is individually selected and a user-specific message can be added, and a user-defined message can be added. This user-defined message has the character of a redefinition message for the error that has occurred.

  In Patent Document 2, each operator can check an error message most suitable for him (personalized). That is, it is changed by an editing means capable of editing (personalizing) an error message into an easily understandable message for each individual, a selecting means capable of selecting an error message from a list, an editing means, or a selecting means. Storage means for storing the error message and initialization means for returning the edited error message to the initial state.

JP 2006-221276 A JP 2006-222633 A

  In Patent Document 1, a user or the like selects from an error message list, and the selected message is displayed when an error occurs. Therefore, only a predetermined message is displayed, and this message is not a direct solution to the displayed error. For example, “Please call Mr. Suzuki of the system management section”. As described above, the repair / recovery is not directly performed by the user, but is a preliminary response message for quick recovery processing.

  Further, in Patent Document 2, an optimal message for each operator is displayed so that the contents of the error cannot be understood.

  As described above, in each of the patent documents, when an error occurs, the error solving method is not input after the error is solved. That is, when this error occurs again, Patent Document 1 only displays a preliminary response message for quick recovery processing, and Patent Document 2 has a message that can understand the content of the error. It is only displayed.

  For this reason, the recovery work method of the error that occurred is not directly displayed, and if it is a simple recovery work, even a user who is not familiar with this device can perform the recovery work, For complex restoration work, it was necessary to have a specialized worker familiar with the device.

  Therefore, in view of such circumstances, the present invention provides an error information display device and an error information display method in which an error information message and a coping method for the error information message are displayed and a user can perform a recovery operation. It is something to try.

An error information display device according to the present invention includes an error detection unit that detects a device error, an error information message that indicates a content of the device error when the device error is detected by the error detection unit, and an error of the error information message. An error information display device comprising: display means for displaying a processing message for solving the problem; and input means for inputting a processing message corresponding to the error information message displayed on the display section of the display means. A definition file having a plurality of types of source codes into which an information message and a processing message corresponding to the information message are input, and a processing message corresponding to the error information message displayed on the display means when a device error occurs Processing method that resolves this error information message error when it is not input to the input means The processing message is input to the input means, and the processing message is input to the input means. When the processing message needs to be changed, the changed processing message is input to the input means and the processing message is input. The input to the means is performed by selecting from the definition file when the error information message of the apparatus is displayed on the display means.

The error information display method of the present invention is an error information display method for displaying an error information message indicating the content of a device error when a device error occurs and a processing message for solving the error of the error information message. When a device error has occurred and a processing message corresponding to the displayed error information message has not been input, a processing message of the processing method that solved the error information message is input, and the processing message is input. However, when the processing message needs to be changed, the changed processing message is input, and this processing message is input when the error information message of the device is displayed on the display means. the source code message and a processing messages corresponding thereto are input It is intended to be performed by selecting from a definition file having several.

  According to the present invention, it is possible to input a processing message corresponding to the error information message displayed on the display unit of the display means, and when an error of the error information message occurs after the input of the processing message. A processing message is displayed on the display unit of the display means together with the error information message.

  The processing message of the input means is a processing method that solves the error of the error information message, and is preferably input when the error information message is displayed on the display unit of the display means.

  When a device error has occurred and a processing message corresponding to the error information message displayed on the display means has not been input, a processing message of a processing method that resolves the error information message is input. May be. That is, processing messages can be increased sequentially. Even if a processing message is input, there is a case where it is desired to modify (change) the processing message. In such a case, the input of the processing message may be changed.

  In the present invention, it is possible to accurately input a coping method corresponding to the error that has occurred, and since the error information message and the processing message of the error that has occurred are displayed on the same display unit, the user can quickly and reliably Recovery work can be performed.

  In particular, if the processing message is input when the error information message is displayed on the display section of the display means, the error information message and the processing message will be displayed in a more accurate relationship, and recovery Work can be performed stably.

  If the number of processing messages can be increased sequentially, the user can perform various error recovery operations.

It is a simplified configuration block diagram of an error information display device of an embodiment of the present invention. 1 shows a display unit of the display means of the error information display device shown in FIG. 1, wherein (a) is a simplified diagram showing a state in which an apparatus error has occurred, and (b) is an input of a treatment message corresponding to the error information message. (C) is a simplified diagram in a state where an error has occurred and an error information message and a treatment message are displayed. It is a simplified diagram showing a source code and a definition file. It is a flowchart of the error information display method of the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described with reference to FIGS.

  FIG. 1 shows a simplified block diagram of an error information display apparatus according to the present invention. This error information display apparatus is used in an image forming apparatus such as a copying machine, a printer, or a printing machine, and the apparatus has some error (failure, etc.). When this occurs, the user is notified of the error. The error information display device includes an error detection means 1, a display means 2 for displaying an error detected by the error detection means 1, an input means 3 for inputting an error elimination method to the apparatus, And control means 4 for controlling the above means.

  The error detection unit 1 may be any device that can detect an error of the device being used, and can be configured by various sensors according to the type of error. That is, a sensor for detecting the presence of an object (detection of presence / absence of an object, detection of the amount of passing of an object, identification of an object), a sensor for detecting a displacement (movement amount, position, rotation, movement speed) The sensor can be configured to detect pressure, torque, force, gravity). Various sensors such as an optical sensor, a magnetic sensor, a capacitance sensor, a vibration sensor, and a pressure sensor can be used as the sensor.

  As the display means 2, a display device such as a liquid crystal panel, a touch panel, or the like can be used. The touch panel is a combination of a display device such as a liquid crystal panel and a position input device such as a touch pad.

  As the input means 3, a keyboard arranged at a position close to the display unit (liquid crystal panel) 5 (see FIG. 2) of the display means 2, and further, when the display means 2 is configured by a touch panel, this touch panel The input means 3 can be configured.

  The control means 4 can be constituted by, for example, a microcomputer in which a ROM (Read Only Memory), a RAM (Random Access Memory), and the like are connected to each other via a bus with a central processing unit (CPU) as a center. The control unit 4 is connected with a storage device as a storage unit. The storage device can be composed of an HDD (Hard Disc Drive), a DVD (Digital Versatile Disk) drive, a CD-R (Compact Disc-Recordable) drive, an EEPROM (Electronically Erasable and Programmable Read Only Memory), or the like. The ROM stores programs executed by the CPU and data.

  Next, an error information display operation using this apparatus will be described with reference to FIG. First, it is determined whether or not an error has occurred in a device such as a copier to which this error information display device is attached (step S1). If an error has occurred, the error detection means 1 detects the error. Then, error data detected by the error detection means 1 is input to the control means 4, and the control means 4 instructs the display means 2 to display the error contents (error information message). As a result, as shown in FIG. 2A, this error information message is displayed on the display unit 5 of the display means 2 (step S2). In this case, since the error does not start as an error, “Starting error” is displayed on the display unit 5. If no error has occurred in step S1, the process proceeds to step S5.

  If an error information message is displayed in step S2, the process proceeds to step S3 to resolve the “error that does not start”. In this case, only the outlet is disconnected. If this outlet is plugged into the power supply, if it starts up, the outlet is plugged in, and this error is solved. If the error is thus solved, the process proceeds to step S4, and this processing method is input by the input means 3 as shown in FIG. In this case, since the error is a startup error, since the outlet is plugged in as a method for solving the error, the processing message is “confirm that the outlet has not been disconnected”.

  Thereafter, after the processing message is input in step S4, the process proceeds to step S5 to determine whether or not to continue the operation of the apparatus. If the operation is not continued in step S5, this operation ends. If it is determined in step S5 that the operation will be continued, the operation is continued, the process proceeds to step S6, and it is determined whether or not an error has occurred. If an error occurs in step S6, the process proceeds to step S7. If no error has occurred in step S6, the process returns to step S5.

  In step S7, it is determined whether this error is an error in which a processing message has been input. If the error is a process message input error, the process proceeds to step S8. If the error is not a process message input error, the process returns to step S2. By the way, even if a processing message is input, this message may be changed. Therefore, in step S8, it is determined whether the processing message needs to be changed. If it is not necessary to change the processing message, the process proceeds to step S9. If it is necessary to change the process message in step S8, the process proceeds to step S10, the process message is changed, and the process proceeds to step S9.

  In step S9, as shown in FIG. 2C, the error information message and the processing message are displayed simultaneously. As described above, after the error information message and the processing message are displayed, it is determined whether or not the process proceeds to step S11 to end the operation. If not completed, the process returns to step S6, and if completed, the process ends.

  By the way, as a process message input method, as shown in FIG. 3, a message direct input method of an embedded code of a source code is used. As a result, a list of source codes of the definition file is extracted from the source code, and an error information message and a processing message of this source code are displayed. That is, if the source code 0123 is a startup error as an error and the countermeasure is plugging in an outlet, the definition file code 0123 displays “startup error” as message 1 (error information message), and a memo. “Check that the outlet has not been disconnected” is displayed as 1 (processing message). Further, in the code 0124 of the definition file, a message 2 that is an error information message different from the message 1 is displayed, and a memo 2 that is a processing message different from the memo 1 is displayed.

  According to the present invention, it is possible to input a processing message corresponding to the error information message displayed on the display unit 5 of the display means 2, and when an error of this error information message occurs after the input of this processing message. The processing message is displayed on the display unit 5 of the display means 2 together with the error information message. For this reason, it is possible to accurately input a coping method corresponding to the error that has occurred, and since the error information message and the processing message of the error that has occurred are displayed on the same display section 5, the user can quickly and reliably Recovery work can be performed.

  In particular, if a processing message is input when an error information message is displayed on the display unit 5 of the display means 2, the error information message and the processing message are displayed in a more accurate relationship. Recovery work can be performed stably.

  Further, when a device error has occurred and a processing message corresponding to the error information message displayed on the display means 2 has not been input, a processing message of a processing method that has solved the error of this error information message is input. It will be. As a result, the number of processing messages can be increased sequentially, so that the user can perform various error recovery operations.

  As described above, the embodiments of the present invention have been described. However, the present invention is not limited to the above-described embodiments, and various modifications are possible. For example, as an apparatus using the error information display apparatus, a copy machine or the like can be used. Not limited to image forming devices, semiconductor manufacturing equipment such as die bonders, substrate processing related equipment, electronic component related equipment, display / liquid crystal related equipment, IC card / IC tag related equipment, battery related equipment, single crystal related equipment, automotive electrical equipment It can be used for devices in various fields such as related devices and medical device assembly related devices. For this reason, there are various types of error information messages depending on the type of apparatus used, and there are various types of processing messages corresponding to this.

DESCRIPTION OF SYMBOLS 1 Error detection means 2 Display means 3 Input means 4 Control means 5 Display part

Claims (2)

An error detection unit for detecting a device error, and when an error is detected by the error detection unit, an error information message indicating the content of the device error and a processing message for solving the error of the error information message are displayed. An error information display device comprising display means and input means for inputting a processing message corresponding to the error information message displayed on the display section of the display means,
A definition file having a plurality of types of source codes in which an error information message and a processing message corresponding to the error information message are input;
When a device error occurs and a processing message corresponding to the error information message displayed on the display means is not input to the input means, the processing message of the processing method that solved the error of this error information message is input. The processing message is input to the input means. When the processing message needs to be changed, the changed processing message is input to the input means, and the processing message is input to the input means. An error information display device selected from the definition file when an error information message of the device is displayed on the display means. An error information display method for displaying an error information message indicating a content of the device error when a device error occurs, and a processing message for solving the error of the error information message,
When a device error has occurred and no processing message corresponding to the displayed error information message has been input, the processing message of the processing method that solved the error in this error information message is input, and the processing message is input However, when the processing message needs to be changed, the changed processing message is input, and this processing message is input when the error information message of the device is displayed on the display means. And an error information display method characterized in that it is performed by selecting from a definition file having a plurality of types of source code into which a processing message corresponding thereto is input.

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