JP5518948B2 - Error information display device and error information display method - Google Patents

Description

  The present invention relates to an error information display device and an error information display method.

  In an image forming apparatus such as a copying machine, various errors such as a paper jam, printing failure, and startup failure occur. When such an error occurs, in these image forming apparatuses, the content of the error that has occurred (error information) is generally displayed on a display panel or the like.

  If such an error is displayed, the user or the like needs to resolve this error. However, depending on the content of the error, the user who tries to solve this may not know how to solve it.

  For this reason, conventionally, when an error occurs, a method for dealing with the error can be displayed (Patent Document 1 and Patent Document 2).

  In Patent Document 1, an error list is selected from an error setting menu screen in a system setting menu. That is, an error is individually selected and a user-specific message can be added, and a user-defined message can be added. This user-defined message has the character of a redefinition message for the error that has occurred.

  In Patent Document 2, each operator can check an error message most suitable for him (personalized). That is, it is changed by an editing means capable of editing (personalizing) an error message into an easily understandable message for each individual, a selecting means capable of selecting an error message from a list, an editing means, or a selecting means. Storage means for storing the error message and initialization means for returning the edited error message to the initial state.

JP 2006-221276 A JP 2006-222633 A

  In Patent Document 1, a user or the like selects from an error message list, and the selected message is displayed when an error occurs. Therefore, only a predetermined message is displayed, and this message is not a direct solution to the displayed error. For example, “Please call Mr. Suzuki of the system management section”. As described above, the repair / recovery is not directly performed by the user, but is a preliminary response message for quick recovery processing.

  Further, in Patent Document 2, an optimal message for each operator is displayed so that the contents of the error cannot be understood.

  As described above, in each of the patent documents, when an error occurs, the error solving method is not input after the error is solved. That is, when this error occurs again, Patent Document 1 only displays a preliminary response message for quick recovery processing, and Patent Document 2 has a message that can understand the content of the error. It is only displayed.

  For this reason, the recovery work method of the error that occurred is not directly displayed, and if it is a simple recovery work, even a user who is not familiar with this device can perform the recovery work, For complex restoration work, it was necessary to have a specialized worker familiar with the device.

  Therefore, in view of such circumstances, the present invention provides an error information display device and an error information display method in which an error information message and a coping method for the error information message are displayed and a user can perform a recovery operation. It is something to try.

The error information display device of the present invention includes a recording unit that stores an error information message of an apparatus error that has occurred as an error history, and an input unit that inputs a processing message corresponding to the error information message stored in the recording unit. An error information display device comprising: an error information message indicating the content of the device error; and a display means for displaying a processing message for solving the error of the error information message, wherein the recording means includes an error information message, A definition file having a plurality of types of source codes to which a corresponding processing message is input is provided. When a device error occurs, a processing message corresponding to an error information message displayed on the display unit is input to the input unit. How to resolve this error information message error when not The processing message is input to the input means, and the processing message is input to the input means. When the processing message needs to be changed, the changed processing message is input to the input means and the processing message is input. The input to the means is performed by selecting from the definition file of the recording means after completion of the error recovery work.

The error information display method of the present invention is an error information display method for displaying an error information message indicating the content of a device error when a device error occurs and a processing message for solving the error of the error information message. When a device error has occurred and a processing message corresponding to the displayed error information message has not been input, a processing message of the processing method that solved the error information message is input, and the processing message is input. However, when the processing message needs to be changed, the changed processing message is input, and the input of this processing message is the error information message and the corresponding processing message after the error recovery work is completed. row select from the definition file having plural kinds of source code that has been It is intended to be.

  According to the present invention, it is possible to input a processing message corresponding to the error information message displayed on the display unit of the display means, and when an error of the error information message occurs after the input of the processing message. A processing message is displayed on the display unit of the display means together with the error information message.

  The processing message is input when the error information message of the device error stored in the recording unit is displayed on the display unit. For this reason, it is not necessary to input a processing message at the time of error recovery, and it is possible to input a processing message after the operation is completed and the image forming apparatus to which the apparatus is attached finishes the day.

  When a device error has occurred and a processing message corresponding to the error information message displayed on the display means has not been input, the processing message of the processing method that solved the error information message is stored in the recording means. It may be input when the error information message of the device error being displayed is displayed on the display means. That is, processing messages can be increased sequentially. Even if a processing message is input, there is a case where it is desired to modify (change) the processing message. In such a case, the input of the processing message may be changed.

  In the present invention, it is possible to accurately input a coping method corresponding to the error that has occurred, and since the error information message and the processing message of the error that has occurred are displayed on the same display unit, the user can quickly and reliably Recovery work can be performed.

  In particular, it is not necessary to input a processing message at the time of error recovery, and it is possible to input a processing message after the operation of the image forming apparatus to which this apparatus is attached has been completed that day, thereby improving workability. Can be planned.

  If the number of processing messages can be increased sequentially, the user can perform various error recovery operations.

It is a simplified configuration block diagram of an error information display device of an embodiment of the present invention. 1 shows a display unit of the display means of the error information display device shown in FIG. 1, wherein (a) is a simplified diagram showing a state in which a device error has occurred, and (b) shows an error information message, a treatment message, It is a simplified diagram of the state where is displayed. FIG. 2 is a simplified diagram showing a state where a display unit and a history window of the display unit of the error information display device shown in FIG. 1 are shown, and a treatment message corresponding to an error information message is being input. A source code and a definition file are shown, and it is a simplified diagram of the message indirect method. It is a flowchart of the error information display method of the embodiment of the present invention. It is a flowchart of the error information display method of the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described with reference to FIGS.

  FIG. 1 shows a simplified block diagram of an error information display apparatus according to the present invention. This error information display apparatus is used in an image forming apparatus such as a copying machine, a printer, or a printing machine, and the apparatus has some error (failure, etc.). When this occurs, the user is notified of the error. The error information display device includes an error detection means 1, a display means 2 for displaying an error detected by the error detection means 1, an input means 3 for inputting an error elimination method to the apparatus, an error Storage means 4 for storing the history and control means 5 for controlling these means.

  The error detection unit 1 may be any device that can detect an error of the device being used, and can be configured by various sensors according to the type of error. That is, a sensor for detecting the presence of an object (detection of presence / absence of an object, detection of the amount of passing of an object, identification of an object), a sensor for detecting a displacement (movement amount, position, rotation, movement speed) The sensor can be configured to detect pressure, torque, force, gravity). Various sensors such as an optical sensor, a magnetic sensor, a capacitance sensor, a vibration sensor, and a pressure sensor can be used as the sensor.

  As the display means 2, a display device such as a liquid crystal panel, a touch panel, or the like can be used. The touch panel is a combination of a display device such as a liquid crystal panel and a position input device such as a touch pad.

  As the input means 3, a keyboard arranged at a position close to the display unit (liquid crystal panel) 6 (see FIG. 2) of the display means 2, and further, when the display means 2 is configured by a touch panel, this touch panel The input means 3 can be configured.

  The control means 5 can be composed of, for example, a microcomputer in which a ROM (Read Only Memory), a RAM (Random Access Memory), and the like are connected to each other via a bus with a central processing unit (CPU) as a center. Further, the storage device as the storage means 4 is composed of an HDD (Hard Disc Drive), a DVD (Digital Versatile Disk) drive, a CD-R (Compact Disc-Recordable) drive, an EEPROM (Electronically Erasable and Programmable Read Only Memory), or the like. it can. The ROM stores programs executed by the CPU and data.

  The error history stored in the storage means 4 is displayed in the history window 7 of the display unit (liquid crystal panel) 6 of the display means 2 as shown in FIG. Note that an error information message and a processing message, which will be described later, are displayed in an error display window 8 of the display unit 6 of the display means 2.

  Next, an error information display operation using this apparatus will be described with reference to FIGS. First, it is determined whether or not an error has occurred in a device such as a copier to which this error information display device is attached (step S1). If an error has occurred, the error detection means 1 detects the error. Then, the error data detected by the error detection means 1 is input to the control means 5, and the control means 5 instructs the display means 2 to display the error contents (error information message). As a result, as shown in FIG. 2A, this error information message is displayed on the display section 6 of the display means 2 (step S2). In this case, since the error does not start as an error, “Starting error” is displayed on the display unit 6. If no error has occurred in step S1, the process proceeds to step S8 (see FIG. 6).

  If an error information message is displayed in step S2, the process proceeds to step S3 to resolve an error that does not start (recovery work is performed). In this case, only the outlet is disconnected. If this outlet is plugged into the power supply, if it starts up, the outlet is plugged in, and this error is solved. In this way, when the recovery work is completed, the process proceeds to step S4, and this error history is left.

  Thereafter, the process proceeds to step S5, where it is determined whether or not to input an error solution method, that is, a processing message. When inputting, the process proceeds to step S6, an error information message is displayed from the error history, and a processing message is input as shown in step S7. When not inputting, it transfers to step S8 (refer FIG. 6).

  If a processing message is input, it is determined whether or not to continue driving (step S8). If the operation is continued, the process proceeds to step S9, and if the operation is not continued, the process is terminated. In step S9, it is determined whether an error has occurred. If an error has occurred in step S9, the process proceeds to step S10. If no error has occurred, the process returns to step S8. In step S10, it is determined whether there is an error in which a processing message has been input. If the error is a process message input in step S10, the process proceeds to step S11. If the error is not a process message input, the process returns to step S2. By the way, even if a processing message is input, this message may be changed. For this reason, in step S11, it is determined whether it is necessary to change the processing message. If it is not necessary to change the processing message, the process proceeds to step S12. If it is necessary to change the process message in step S1, the process proceeds to step S13, the process message is changed, and the process proceeds to step S12.

  In step S12, an error information message and a processing message are displayed. In this case, since the error is a startup error, the error information message is “Starting error.” As the method for solving the error, the outlet is plugged in, so the processing message is “The outlet has not been disconnected. Please check. ”

  Thereafter, the process proceeds to step S14 to determine whether or not to end the operation. If not completed, the process returns to step S9, and if completed, the process ends.

  By the way, as an input method of the processing message, in this case, as shown in FIG. 4, the message indirect input method of the embedded code of the source code is used. As a result, a list of source codes of the definition file is extracted from the source code, and an error information message and a processing message of this source code are displayed. That is, when the error of the source code 0123 is a start-up error and the coping method is plugging in an outlet, the definition file has a code 0123 as 0001. In this code, a message (error information message) is “ “Startup error” is displayed, and “Make sure that the outlet is not disconnected.” Is displayed as a memo (processing message).

  According to the present invention, it is possible to input a processing message corresponding to the error information message displayed on the display unit 6 of the display means 2, and when an error of this error information message occurs after the input of this processing message. The processing message is displayed on the display unit 6 of the display means 2 together with the error information message. For this reason, it is possible to input the corrective measure corresponding to the error that has occurred, and the error information message and the processing message of the error that has occurred are displayed on the same display section, so that the user can quickly and reliably restore the device. Work can be done.

The processing message is input when the error information message of the device error stored in the recording unit 4 is displayed on the display unit 2. For this reason, it is not necessary to input a processing message at the time of error recovery, and it is possible to input a processing message after the operation of the image forming apparatus to which the apparatus is attached is completed on the day, thereby improving workability. Can be achieved.

  Further, when a device error has occurred and a processing message corresponding to the error information message displayed on the display means 2 has not been input, a processing message of a processing method that has solved the error of this error information message is input. It will be. As a result, the number of processing messages can be increased sequentially, so that the user can perform various error recovery operations.

  As described above, the embodiments of the present invention have been described. However, the present invention is not limited to the above-described embodiments, and various modifications are possible. For example, as an apparatus using the error information display apparatus, a copy machine or the like can be used. Not limited to image forming devices, semiconductor manufacturing equipment such as die bonders, substrate processing related equipment, electronic component related equipment, display / liquid crystal related equipment, IC card / IC tag related equipment, battery related equipment, single crystal related equipment, automotive electrical equipment It can be used for devices in various fields such as related devices and medical device assembly related devices. For this reason, there are various types of error information messages depending on the type of apparatus used, and there are various types of processing messages corresponding to this.

DESCRIPTION OF SYMBOLS 1 Error detection means 2 Display means 3 Input means 4 Storage means 5 Control means 6 Display part

Claims (2)

Recording means for storing an error information message of the generated device error as an error history, input means for inputting a processing message corresponding to the error information message stored in the recording means, and error information indicating the content of the device error An error information display device comprising a message and a display means for displaying a processing message for solving the error of the error information message,
The recording means includes a definition file having a plurality of types of source code into which an error information message and a processing message corresponding to the error information message are input.
When a device error occurs and a processing message corresponding to the error information message displayed on the display means is not input to the input means, the processing message of the processing method that solved the error of this error information message is input. The processing message is input to the input means. When the processing message needs to be changed, the changed processing message is input to the input means, and the processing message is input to the input means. The error information display device is selected from the definition file of the recording means after the error recovery operation is completed. An error information display method for displaying an error information message indicating a content of the device error when a device error occurs, and a processing message for solving the error of the error information message,
When a device error has occurred and no processing message corresponding to the displayed error information message has been input, the processing message of the processing method that solved the error in this error information message is input, and the processing message is input However, when the processing message needs to be changed, the changed processing message is input, and the error message and the corresponding processing message are input after the error recovery operation is completed. An error information display method comprising: selecting from a definition file having a plurality of types of source code.

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