JP5408692B2 - Order entry system - Google Patents

Description

  The present invention relates to an order entry system for receiving an order, and more particularly to an order entry system, an information processing apparatus, and a waiting time reduction method for managing time after a customer is seated.

  In stores, for example, restaurants and pubs, order entry systems are often used for processing such as ordering and accounting. In the order entry system, generally, when a store clerk receives a customer order, when the ordered product name (menu name) is input to the handy terminal, the product name is transmitted to the computer. The computer creates data in which the product name received from the handy terminal is associated with the price, the date and time when the order is received, and stores the data in the storage unit.

  The data collected as described above is generally used as sales performance data, but in recent years it has also been used as data for analyzing customer trends, and the analysis results are used to improve services. Has been. Various devices for improving services using collected data have been proposed, and are disclosed in, for example, Japanese Patent Application Laid-Open No. 8-16658.

  The apparatus described in Patent Literature 1 is based on a waiting time start time that is a time when a customer enters the store and a waiting time end time that is a time when the customer is guided to the seat. ) And using the waiting time to improve the service, an input means configured with a keyboard and the like, a processing unit configured with a CPU (Central Processing Unit) and a memory, An output unit including a display and a printer, and a customer information storage unit.

  In the apparatus described in Patent Document 1, when a customer enters the store for a reason such as full seating, the customer cannot immediately guide the customer into the store. An operation for inputting the waiting time start time to the apparatus is performed. In the apparatus, the processing unit stores the time when the operation is accepted in the customer information storage unit as the waiting time start time.

  When the customer can be guided into the store, the store clerk uses the input means to input the waiting time end time to the apparatus. In the apparatus, the processing unit stores the time when the operation is received in the customer information storage unit as the waiting time end time. The processing unit calculates the waiting time by subtracting the waiting time start time from the waiting time end time, and converts the calculated waiting time into a point number associated with a discount amount in advance.

  After calculating the number of points, the processing unit causes the printer to output paper on which the number of points has been printed. The paper output from the printer is handed to the customer from the store clerk, and when the customer passes the paper to the store clerk at the time of accounting, an amount corresponding to the number of points printed on the paper is discounted.

According to the apparatus described in Patent Document 1, the waiting time of the customer from when entering the store until being guided to the seat is calculated, and the discount amount is determined according to the calculated waiting time. As a result, it is possible to provide a service for discounting charges according to the waiting time.
JP-A-8-16658

  The device described in Patent Document 1 provides a service corresponding to the waiting time that occurs until the customer is guided to the seat, but the waiting time that occurs after the customer is seated is not considered. When a customer who enters a restaurant cannot be immediately guided to a seat, it is normally expected that the store is crowded, and it will take time for each subsequent process. Taking a restaurant as an example, the time to accept an order or the time to actually provide a food and drink is equivalent to this, but for these customers, the shorter the time, the better the service. It is considered good.

The present invention aims at providing an order entry system which can shorten the time to implement the processes of the seated.

In order to achieve the above object, an order entry system according to the present invention comprises:
A terminal and an information processing apparatus capable of communicating with the terminal ;
The terminal
Input means;
Alarm means;
A control unit that transmits a specific signal corresponding to the content of the operation to the information processing device when an operation is accepted through the input unit, and operates the alarm unit when an alarm signal is received from the information processing device. ,
The information processing apparatus includes:
A storage unit;
When the specific signal is received from the control unit, the reception time is stored in the storage unit, and when a predetermined time has elapsed from the reception time stored in the storage unit, the alarm signal is transmitted to the control unit. possess a management unit, the,
The alarm means includes a vibration unit that performs a vibration operation,
When the alarm signal is input, the control unit causes the vibration unit to perform the vibration operation,
The terminal transmits a plurality of types of the specific signals to the information processing apparatus according to the content of the operation,
The management unit stores a plurality of the predetermined times according to the type of the specific signal, and when the predetermined time corresponding to the received specific type of signal has elapsed from the reception time, Sent to the control unit,
The terminal further includes a display unit that performs a display operation,
When the management unit receives the specific signal from any one of a plurality of different predetermined numbers from the control unit, the management unit associates the reception time with the type of the received specific signal and the received number. When the predetermined time has elapsed from the reception time, the number stored in the storage unit in association with the reception time is transmitted to the control unit together with the alarm signal.
The control unit is an order entry system for displaying the number received together with the warning signal from the management unit on the display unit,
The terminal transmits a signal including a desk number and a slip number,
The management unit receives a signal including the desk number and the slip number, stores the received time together with the desk number and the slip number in customer data as a seating time, and stores a product name in the customer data If the predetermined time elapses without being seated, the alarm signal is transmitted to the control unit together with the desk number and the slip number,
The control unit, when receiving the alarm signal, causes the vibration unit to perform the vibration operation, and displays the desk number and the slip number received together with the alarm signal from the management unit on the display unit. To do .

  According to the present invention, the alarm operation is executed when a predetermined time has elapsed from the reception time. When the reception time is the customer's seating time in the store, the alarm action will prompt the store clerk not to forget the task of listening to the customer's order. The waiting time can be shortened. In addition, when the reception time is the time when the customer's order is received at the store, executing the alarm action will prompt the store clerk not to forget the work of providing the ordered product. It will be possible to shorten the waiting time of customers from ordering to delivery of goods.

  The order entry system of this embodiment will be described with reference to the drawings.

  FIG. 1 is a block diagram showing an embodiment of an order entry system according to the present invention.

  As shown in FIG. 1, the order entry system according to the present embodiment includes a ticket issuing machine 1, a seat display device 2, a printer 3, a hub 4, a handy terminal 5, a wireless LAN access point 6, and a POS terminal 7. And an information processing device 8.

  In the order entry system of the present embodiment, the ticket issuing machine 1, the seat display device 2, the printer 3, and the wireless LAN access point 6 are connected to the information processing device 8 via the hub 4, respectively. In addition, in this embodiment, in order to simplify description, it is set as the structure which makes one handy terminal, However, The structure which makes a handy terminal plural may be sufficient.

  The ticket issuing machine 1 is a device that is installed near the entrance of a store and manages the order of waiting for vacant seats when a customer cannot be immediately guided to a seat. The ticket issuing machine 1 receives a customer's operation (for example, pressing a button) and outputs a reservation ticket in which a reservation number indicating the order of waiting for a vacant seat is written. Then, the ticket issuing machine 1 transmits the number recorded on the reservation ticket to the information processing device 8 via the hub 4.

  Further, the ticket issuing machine 1 displays the latest number among the numbers for which guidance to the seat has been completed based on the control of the information processing device 8. As a result, the progress of waiting for a vacant seat can be presented to the customer.

  The seat display device 2 is a device that is installed near the entrance of a store and displays vacant seat information based on the control of the information processing device 8. When the seat display device 2 displays a store seat and a table layout, the seat display device 2 displays vacant seats in a color different from other seats based on the control of the information processing device 8. Note that a table number is assigned in advance to each table in the store, and the seat display device 2 displays the table and the table number in association with each other.

  The printer 3 is installed in the kitchen, and outputs a paper on which the ordered product name is printed and a bill for accounting to be given to the customer based on the control of the information processing device 8. A slip number for identifying the slip is printed on the accounting slip.

  The hub 4 is a device for the information processing device 8 to perform data communication with each of the ticket issuing machine 1, the seat display device 2, the printer 3, the wireless LAN access point 6, and the POS terminal 7.

  The handy terminal 5 is an apparatus used when a store clerk accepts customer orders, and includes a display unit 51, an operation unit 52, a control unit 53, and an alarm means 54. FIG. 2 is a diagram illustrating an example of the display unit 51 and the operation unit 52.

The display unit 51 performs a display operation based on the control of the control unit 53. In the example shown in FIG. 2, the slip number and the desk number are displayed on the display unit 51. The operation unit 52 includes a plurality of keys. As shown in FIG. 2, a plurality of keys are used to enter a store entry key for notifying the information processing device 8 that a customer has entered the store, a menu key for entering a product name, a slip number and a table number. Numeric keys etc. are included. The control unit 53 controls the operations of the display unit 51 and the alarm unit 53 based on the signal input from the operation unit 52 and the signal received from the information processing device 8.
The alarm means 54 performs an alarm operation based on the control of the control unit 53.

  The wireless LAN access point 6 is a device for causing the handy terminal 5 to perform data communication with the information processing device 8. The wireless LAN access point 6 relays data received wirelessly from the handy terminal 5 to the information processing apparatus 8 via the hub 4. In addition, the wireless LAN access point 6 relays data received from the information processing apparatus 8 via the hub 4 to the handy terminal 5.

  The POS terminal 7 is a device that is installed near the entrance of a store and processes accounting. When the processing is completed, the POS terminal 7 transmits a message to that effect along with the slip number to the information processing device 8.

  The information processing device 8 is a device that controls each of the ticket issuing machine 1, the seat display device 2, the printer 3, the handy terminal 5, and the POS terminal 7, and includes a storage unit 81 and a management unit 82.

  The storage unit 81 stores menu data, customer data, and the like. Menu data is data in which product names (menu names) are associated with prices. The customer data is a table in which the name of the product ordered by the customer, the customer's entry time, the customer's seating time, etc. are associated with the reservation number, desk number, and slip number, respectively, and an example is shown in FIG. . In the customer data 200 shown in FIG. 3, when “null” is described in the product name column, it means that an order has not been accepted. Therefore, in the customer data 200, the customer identified by the reservation number 2, the slip number 0002, and the table number 5 has not yet placed an order.

  Based on various data stored in the storage unit 81, the management unit 82 displays the ticketing machine 1, the display operation of the seat display device 2, the printing operation of the printer 3, the alarm operation of the handy terminal 5, and the POS terminal. 7 accounting operations are controlled.

  Next, the operation in which the order entry system of this embodiment manages the time from entering the store to ordering will be described.

  FIG. 4 is a flowchart showing an operation procedure of the information processing apparatus 8 when the order entry system of the present embodiment manages the time from entering the store to placing an order.

  If the customer cannot be immediately guided to the seat when the customer enters the store due to reasons such as full seating, the customer operates the ticket issuing machine 1 to receive a reservation ticket. At this time, the reservation number written on the reservation ticket is transmitted from the ticket issuing machine 1 to the information processing terminal 7 via the hub 4.

  In the information processing terminal 7, the management unit 82 receives the reservation number transmitted from the ticket issuing machine 1 (step S1), and stores the received reservation number and the received time in the storage unit 81 in association with each other. The data is described (step S2). At this time, the management unit 82 describes the time when the reservation number is received in the customer data as the entrance time.

  When the situation is such that the customer can be guided to the seat, the store clerk operates the operation unit 51 of the handy terminal 5 when guiding the customer to the seat, and the reservation number, table number, Then, sequentially enter the slip number and press the entry key. Then, signals indicating the inputted reservation number, desk number, and slip number are transmitted from the handy terminal 5 to the information processing apparatus 8 via the wireless LAN access point 6 and the hub 4.

  In the information processing apparatus 8, the management unit 82 receives the reservation number, the desk number, and the slip number indicated in the signal transmitted from the handy terminal 5 (step S3), and from the reservation number described in the customer data. A search is made that matches the reservation number received this time, and the table number, slip number, and signal reception time are described in the customer data in association with the corresponding reservation number (step S4). At this time, the management unit 82 describes the time when the signal is received from the handy terminal 5 in the customer data as the seating time.

  After performing the operation of step S4, the management unit 82 determines whether or not an order has been accepted (step S5). Specifically, the management unit 82 confirms whether or not the product name is described in the customer data.

  When the product name is described in the customer data, the management unit 82 determines that the order is accepted, and ends the time management operation for the desk number and the slip number in which the product name is described in the customer data.

  If the product name is not described in the customer data, the management unit 82 determines that an order has not been received, and determines whether or not a predetermined time has elapsed since the seating time (step S6). Specifically, the management unit 82 determines whether or not the time obtained by subtracting the seating time described in the customer data from the current time exceeds a predetermined time stored in itself.

  When a predetermined time has elapsed from the seating time, the management unit 82 transmits an alarm signal to the handy terminal 5 via the hub 4 and the wireless LAN access point 6 (step S7). The alarm signal indicates the desk number and slip number of a customer who has not received an order at the time when a predetermined time has elapsed from the seating time.

  In the handy terminal 5, the control unit 53 causes the alarm means 54 to execute an alarm operation based on the alarm signal. Specifically, when an alarm signal is input, the control unit 53 causes the display unit 51 to display a desk number and a slip number indicated by the alarm signal, and causes the alarm unit 54 to output an alarm sound. Alternatively, the alarm unit 54 includes a vibration unit configured by a vibrator or the like, and when the alarm signal is input, the control unit 53 causes the display unit 51 to display the desk number and the slip number indicated in the alarm signal. Then, the vibration part provided in the alarm means 54 is operated.

  In the present embodiment, the information processing device 7 generates a warning signal when a predetermined time has elapsed from the seating time described in the customer data stored in the storage unit 81 and the product name is not described in the customer data. Is transmitted to the handy terminal 5. In the handy terminal 5, the display unit 51 displays a table number of a customer who has not received an order, and the alarm means 54 performs an alarm operation. The store clerk notices that a customer who has not received an order is in the store, and can immediately go to the table where the customer is located to hear the order. As a result, it is possible to reduce the waiting time of the customer from the seating to the order.

  In the present invention, the charge may be discounted according to the time obtained by subtracting the entrance time from the seating time. Specifically, when the accounting process is performed at the POS terminal 7, the information processing device 8 calculates a time obtained by subtracting the entry time from the seating time, and a discount amount determined in advance for the time is calculated. 7 to send. This makes it possible to provide a service according to the waiting time until the user is seated.

  In addition, when the present invention is applied to a store that accepts orders without using a handy terminal, the information processing apparatus includes an alarm means, and a predetermined time has elapsed from the store entry time stored in the storage unit. Sometimes the management unit activates the alarm means. In this case, when the alarm means is activated, the manager of the information processing apparatus notifies the store clerk of the customer who has not received the order and allows the order to be heard, thereby reducing the waiting time. .

  When the information processing apparatus is configured to include an alarm unit, a display unit that performs a display operation may be provided in the information processing apparatus, and a table number or a slip number for which the management unit has not accepted an order may be displayed on the display unit. By performing such an alarm operation, when there are a plurality of tables in the store, it is possible to promptly notify the store clerk about the order to be heard, so that the waiting time of the customer can be shortened.

  In the present invention, when a predetermined time has elapsed from the order time, which is the time when the customer's order is received, the information processing apparatus sends an alarm signal to the handy terminal when provision of the ordered food and drink is not performed. May be transmitted.

  Specifically, the storage unit associates the name of the product ordered by the customer, the order time when the order was received, and a flag indicating whether or not the product has been provided to the customer with the desk number and the slip number. The data is stored in the data, and when the predetermined time elapses from the order time, the management unit displays a warning signal along with the product name, desk number, and slip number for which the product is not provided. Send to terminal. The predetermined time is preferably determined in consideration of the time required for cooking.

  In the case described above, the store clerk can be made aware of the products and customers that should be given priority, so the waiting time of the customers from the order to the provision of the products can be shortened.

It is a block diagram which shows one Embodiment of the order entry system by this invention. It is a figure which shows an example of the display part and operation part which were provided in the handy terminal which comprises the order entry system of this embodiment. It is a figure which shows an example of the customer data stored in the information processing apparatus which comprises the order entry system of this embodiment. It is a flowchart which shows the operation | movement procedure of the information processing apparatus when the order entry system of this embodiment manages the time from entrance to order.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Ticket issuing machine 2 Seat display apparatus 3 Printer 4 Hub 5 Handy terminal 6 Wireless LAN access point 7 POS terminal 8 Information processing apparatus 51 Display part 52 Operation part 53 Control part 54 Alarm means 81 Storage part 82 Management part

Claims (1)

A terminal and an information processing apparatus capable of communicating with the terminal ;
The terminal
Input means;
Alarm means;
A control unit that transmits a specific signal corresponding to the content of the operation to the information processing device when an operation is accepted through the input unit, and operates the alarm unit when an alarm signal is received from the information processing device. ,
The information processing apparatus includes:
A storage unit;
When the specific signal is received from the control unit, the reception time is stored in the storage unit, and when a predetermined time has elapsed from the reception time stored in the storage unit, the alarm signal is transmitted to the control unit. possess a management unit, the,
The alarm means includes a vibration unit that performs a vibration operation,
When the alarm signal is input, the control unit causes the vibration unit to perform the vibration operation,
The terminal transmits a plurality of types of the specific signals to the information processing apparatus according to the content of the operation,
The management unit stores a plurality of the predetermined times according to the type of the specific signal, and when the predetermined time corresponding to the received specific type of signal has elapsed from the reception time, Sent to the control unit,
The terminal further includes a display unit that performs a display operation,
When the management unit receives the specific signal from any one of a plurality of different predetermined numbers from the control unit, the management unit associates the reception time with the type of the received specific signal and the received number. When the predetermined time has elapsed from the reception time, the number stored in the storage unit in association with the reception time is transmitted to the control unit together with the alarm signal.
The control unit is an order entry system for displaying the number received together with the warning signal from the management unit on the display unit,
The terminal transmits a signal including a desk number and a slip number,
The management unit receives a signal including the desk number and the slip number, stores the received time together with the desk number and the slip number in customer data as a seating time, and stores a product name in the customer data If the predetermined time elapses without being seated, the alarm signal is transmitted to the control unit together with the desk number and the slip number,
The control unit causes the vibration unit to perform the vibration operation when receiving the warning signal, and causes the display unit to display the desk number and the slip number received together with the warning signal from the management unit. .

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