JP5394838B2 - Lunch box reservation service system - Google Patents

Description

  The present invention relates to a lunch reservation service system, and more particularly, a lunch box in which a user transmits a lunch reservation email and a customer information center that receives a reservation email from the user via a communication line. It relates to a reservation service system.

  A lunch delivery service is provided by a person skilled in the art who receives a lunch lunch reservation from a registered user and delivers the lunch ordered at lunch. A user makes a reservation by sending a reservation mail for a lunch box from his / her terminal, for example, a mobile phone or a personal computer, to a customer information center of a person skilled in the art.

  Registered users can make a reservation for a predetermined period, for example, one week or one month, from their personal computers. The lunch box reservation can be canceled by the previous day, for example.

  And at the customer information center of the person skilled in the art, the reservation deadline time for the day's lunch is set, the lunch reservation emails received up to that time are tabulated, the day's lunch is prepared based on the reservation, and each user is prepared. Deliver.

  On the other hand, Patent Document 1 discloses a lunch order management system, a server, and a method. Here, we will close the reception of pre-orders related to the lunch for the day at the first predetermined time on the working day, total the contents of the lunch reservation for the day, and the order contents of the lunch for those skilled in the art Order information that represents the member, collects attendance information at the second predetermined time on the work day, and accepts re-reservation orders for lunches reserved by members absent on the day. Have been described.

JP 2008-225990 A

  Users of the lunch box reservation system may forget to send a reservation email by the reservation deadline on the day, and in this case, the user will not be able to deliver the lunch box on the day and must eat by other means. I must.

  On the other hand, as a general rule, the recipient of a lunch box reservation will not accept a reservation email after the reservation deadline has passed. However, if a reservation email is received after the reservation deadline, the reservation email will be ignored. There may be no. However, there is a problem that if the reservation mail after the reservation deadline is accepted exceptionally, the preparation schedule for the lunch box will be confused.

  An object of the present application is to provide a bento reservation service system that solves such a problem and prevents a user from forgetting to send out a reservation mail for the lunch of the day.

In order to achieve the above object, a lunch box reservation service system according to the present invention includes a terminal device through which a user sends a reservation mail for a lunch box and a customer information center that receives a reservation mail from the user via a communication line. The customer information center is connected to the user's terminal, transmits / receives to / from the user's terminal, a registered user list, and a user information storage unit that stores each user's lunch reservation history information, A lunch box reservation management unit that accepts and manages a person's lunch box reservation, a reservation time setting unit that sets the reservation deadline time and reservation confirmation time of the day, and a reservation email received immediately before the reservation confirmation time An unreserved person extraction unit that extracts a list by extracting no users, and the transmission / reception unit has a plurality of message patterns attached to a reservation confirmation mail, and the lunch reservation management unit extracts an unreserved person Part To the end-user who is listed in the list of forms, the reservation confirmation time the reservation time setting unit has been set, but to send the reservation confirmation e-mail to the transmitting and receiving unit, the lunch box of the user information stored in the storage unit user reservation from the history information, and wherein the Rukoto to attach a message selected from the pattern for each user in the transceiver unit.

With the above configuration, in the lunch box reservation service system, a user who has not transmitted a reservation mail immediately before the reservation confirmation time receives a reservation confirmation mail from the customer information center at the reservation confirmation time. As a result, the user who has forgotten to send the reservation email for the lunch on the day can prevent forgetting the reservation for the lunch by replying to the reservation confirmation email. In the lunch box reservation service system, the transmission / reception unit has a plurality of message patterns attached to the reservation confirmation email, and the lunch box reservation management unit stores the user's lunch reservation history information stored in the user information storage unit. Therefore, it is preferable to select a plurality of message patterns for each user and attach them to the transmission / reception unit. Thereby, a message can be distributed according to the user's reservation mode.

  In the lunch box reservation service system, it is preferable that the box reservation management unit excludes a user who has reserved in advance for a predetermined period from the list created by the unreserved person extraction unit. As a result, it is possible to prevent confusion caused by sending a reservation confirmation mail to users who have already made a reservation in units of weeks or months.

  In the lunch box reservation service system, when the reservation time setting unit designates the reservation confirmation time from the user, the time is stored in the user information storage unit, and the lunch reservation management unit notifies the user. It is preferable that the reservation confirmation mail is transmitted to the transmission / reception unit at the time specified in the above. Thereby, the user can receive the reservation confirmation mail at a convenient time, and can prevent the trouble that the user does not notice the reservation confirmation mail.

  In the lunch box reservation service system, the lunch box reservation management unit makes a reservation for a predetermined period in advance from the reservation history information of the user's lunch stored in the user information storage unit, It is preferable to confirm the change of the schedule by transmitting a reservation confirmation mail to the transmission / reception unit for the user who has been canceled up to now. Thus, for example, a user who makes a batch reservation on a weekly or monthly basis can change the reservation of the canceled lunch box by a reservation confirmation email when the business trip or going-out schedule is changed. .

  The lunch box reservation service system preferably includes a comment editing unit that reads and edits a comment from the user written in a reply mail to the reservation confirmation mail. Thereby, the user can enter an opinion and a request in a reply mail to the reservation confirmation mail.

  In the lunch box reservation service system, it is preferable that the lunch box reservation management unit causes the user who received the reservation mail to send the menu information of the day's lunch as a menu information mail to the transmission / reception unit. Thereby, the user can know beforehand the menu of the lunch of the day with a terminal.

  In addition, the bento reservation service system allows the user who has received the reservation mail to receive the reservation mail from the bento reservation history information stored in the user information storage unit. It is preferable to send information on the calorie intake or nutritional balance to the transmission / reception unit as health information mail. Thereby, the user can acquire the information regarding the calorie ingested from the lunch and the nutritional balance, and can make use for his / her health management.

  Further, in the lunch box reservation service system, it is preferable that the comment editing unit reads and edits a comment from a user written in a reply mail for the menu information mail or the health information mail. Thereby, a user's opinion and request with respect to menu information and health information can be collected in real time.

  As described above, according to the lunch reservation service system according to the present invention, it is possible to provide a lunch reservation service system that prevents a user from forgetting to send a reservation email for the lunch of the day.

It is a block diagram which shows schematic structure of one Embodiment of the lunch box reservation service system which concerns on this invention. It is a block diagram which shows the Example of transmission / reception with a user and a customer information center. It is explanatory drawing which shows the list | wrist of the registered user memorize | stored in the user information storage part, and the reservation log | history of each user's lunch. It is explanatory drawing which shows the reservation deadline time of the lunch of the day which a reservation time setting part sets, and a reservation confirmation time. It is explanatory drawing which shows the subsequent exchange between the user and the transmission / reception part which the reservation confirmation mail was transmitted.

  Hereinafter, embodiments of a lunch box reservation service system according to the present invention will be described in detail with reference to the drawings.

  FIG. 1 shows a schematic configuration of one embodiment of a lunch box reservation service system. This lunch box reservation service system 1 is a mobile phone 3a-3c and personal computer 3d, which are terminals for users 2a-2d to send lunch reservation mails, and customers who receive lunch box reservation mails from users 2a-2d. The information center 4 is connected via the communication line 30. The customer information center 4 includes a transmission / reception unit 5, a user information storage unit 6, a lunch reservation management unit 7, a reservation time setting unit 8, an unreserved person extraction unit 9, and a comment editing unit 10. Here, for the description of the lunch box reservation service system 1, the users 2a to 2d are assumed to be users 2a to 2c using the mobile phones 3a to 3c and users 2d using the personal computer 3d. However, these users 2a to 2d are not limited to this number.

  In FIG. 2, the Example of transmission / reception with the users 2a-2d and the customer information center 4 is shown. The transmission / reception unit 5 transmits / receives to / from the mobile phones 3a to 3c of the users 2a to 2c and the personal computer 3d of the user 2b. As shown in FIG. 2, the user 2 a has already transmitted the lunch box reservation mail 20 to the customer information center 4. The users 2 b and 2 c have not yet sent the lunch box reservation mail 20 to the customer information center 4. The user 2d has already sent a weekly reservation mail 22 from the personal computer 3d to the customer information center 4 to make a reservation for one week.

  FIG. 3 shows a list of registered users 2a to 2d stored in the user information storage unit 6 and reservation history information of the lunches of the users 2a to 2d. The user information storage unit 6 stores a list of registered users 2 a to 2 d and a lunch reservation history of the users 2 a to 2 d. In FIG. 3A, reservation history information from June 1 (Monday) to June 5 (Friday) is extracted from the data stored in the user information storage unit 6 and shown. The day is June 4th (Thursday). In the table of FIG. 3, (R) indicates that there is a reservation on the day, (N) if there is no reservation on the day, (W) for weekly reservations, (C) for cancellation of reservations, and (B) for reservations not made on that day. And On the day (June 4), the user 2a is (R) because the reservation is made on the day, the users 2b and 2c are “B” because they are not reserved yet, and the user 2d is This is because a weekly reservation mail 22 has already been reserved for one week (W).

  In FIG. 3B, from the data stored in the user information storage unit 6, the number of reservation mail days for the lunches of the users 2 a to 2 d in April 2009, the reservation reply mail for the first reservation confirmation mail 21 It shows the number of days, the number of reservation reply emails for the second reservation confirmation email 21, the number of weekly or monthly batch reservation days, and the number of reservation cancellation days.

  FIG. 4 shows the reservation deadline time and the reservation confirmation time for the lunch set for the day set by the reservation time setting unit 8. FIG. 4 shows the first reservation confirmation time (t1), the second reservation confirmation time (t2), and the reservation deadline time (t3) on the time axis (T). The reservation time setting unit 8 sets the reservation deadline time (t3) and the reservation confirmation time (t1, t2) for the lunch box on that day. In the present embodiment, the reservation deadline time (t3) is AM9: 30, the reservation confirmation time is set twice before the reservation deadline time (t3), and the first reservation confirmation time (t1) is AM8: 00. Yes, the second reservation confirmation time (t2) is AM 9:00. However, these set times and the number of reservation confirmation times are not limited to these.

  The lunch box reservation management unit 7 accepts and manages the lunch box reservation of the user 2. Further, the unreserved person extraction unit 9 creates a list by extracting the users 2b and 2c who have not received the lunch box reservation mail 20 just before the reservation confirmation time (t1, t2). The lunch box reservation management unit 7 transmits / receives the users 2b and 2c listed in the list created by the unreserved person extraction unit 9 at the reservation confirmation time (t1, t2) set by the reservation time setting unit 8. The reservation confirmation mail 21 is transmitted to the part 5. That is, the unreserved person extraction unit 9 creates a list by extracting the users 2b and 2c who have not received the lunch box reservation mail 20 immediately before the first reservation confirmation time (t1). A list is created by extracting the users 2b and 2c who have not received the lunch reservation email 20 immediately before the time reservation confirmation time (t2). Then, the lunch box reservation management unit 7 includes the users 2b and 2c listed in the respective lists created by the unreserved person extraction unit 9 at the first reservation confirmation time (t1) and the second reservation confirmation time (t2). On the other hand, at each reservation confirmation time (t1, t2), the transmission / reception unit 5 is caused to transmit the reservation confirmation mail 21.

  The bento reservation management unit 7 excludes from the list created by the non-reserved person extraction unit 9 for a user 2d who has made a reservation for a predetermined period in advance, for example, a user who makes a reservation in a weekly or monthly unit. That is, since the user 2d has already made a reservation for the week from the personal computer 3d in a lump, the user 2d does not have to receive the lunch reservation mail 20 of the day.

  As shown in FIG. 4, when the reservation confirmation time (t1, t2) is designated by the user 2c, the reservation time setting unit 8 stores the designated time (t4) in the user information storage unit 6. And the lunch box reservation management part 7 makes the transmission / reception part 5 transmit the reservation confirmation mail 21 with respect to the user 2c at the designated time (t4). This is convenient for the user 2c when, for example, the first reservation confirmation time (t1) is a time zone that is in the commuter train and it is not possible for the user 2c to respond. Can be changed by specifying the time. The designation of this time may be one or both of the first reservation confirmation time (t1) and the second reservation confirmation time (t2).

  The transmission / reception unit 5 has a pattern of a plurality of messages 12 attached to the reservation confirmation mail 21, and the lunch box reservation management unit 7 uses the reservation history information of the lunch box of the user 2 stored in the user information storage unit 6. Each user 2 is selected from a plurality of message 12 patterns and attached to the transmission / reception unit 5. That is, the pattern of the message 12 is selected from the lunch reservation history of the users 2a to 2d shown in FIGS. 3 (a) and 3 (b). The user 2a has a large number of lunch reservation emails 20 and very few reservation confirmation emails 21. In this case, for example, a message 12 such as “Thank you for your regular lunch reservation email” is attached. In addition, the user 2b notices the large number of second reservation confirmation mails 21 although the number of lunch reservation mails 20 is large. In this case, for example, a message 12 “Please make a reservation as soon as possible.” Is attached. In addition, the user 2c has a small number of lunch reservation mails 20 and a large number of first and second reservation confirmation mails 21. In this case, for example, a message 12 “Please cooperate with the lunch reservation email” is attached. For users 2c and 2d who frequently cancel, a message 12 such as “please cancel the reservation as soon as possible” is attached.

  The lunch box reservation management unit 7 reserves the lunch box in advance in units of weeks or months in advance from the reservation history information of the lunch box of the user 2 stored in the user information storage unit 6, For the user 2 who canceled the date and time, for example, until 17:00 in the evening of the previous day or by 8:00 in the morning of the day, the reservation confirmation mail 21 is transmitted to the transmission / reception unit 5 to confirm the change of the schedule. For example, the reservation for the user 2d in FIG. 3 on June 5 (Friday) is canceled on a weekly basis for convenience. However, the schedule of the user 2d is changed on the day of June 5, and a lunch box reservation is required, but the lunch box reservation mail 20 may be forgotten. Therefore, if there is no lunch reservation email 20 on that day, a reservation confirmation email 21 is sent to confirm the change of the schedule.

  FIG. 5 shows subsequent exchanges between the users 2b and 2c to which the reservation confirmation mail 21 is transmitted and the transmission / reception unit 5. The lunch box reservation service system 1 includes a comment editing unit 10 that reads and edits the comment 13 from the user 2 written in the reply reservation mail 25 for the reservation confirmation mail 21. The reply reservation mail 25 for the reservation confirmation mail 21 is provided with a field in which the users 2 b and 2 c write the comment 13. Thus, the users 2b and 2c can write opinions and requests as comments 13.

  The bento reservation management unit 7 causes the users 2b and 2c that have received the reply reservation mail 25 to transmit the menu information of the lunch for the day to the transmission / reception unit 5 as the menu information mail 23. Thereby, the users 2b and 2c can know beforehand the menu of the lunch box on the day using the mobile phones 3b and 3c.

  For the users 2b and 2c who have received the reply reservation mail 25, the bento reservation management unit 7 uses the reservation history information of the users 2b and 2c stored in the user information storage unit 6 for a certain period of time. Information on calories or nutritional balance taken from the lunch box is transmitted to the transmission / reception unit 5 as the health information mail 24. Thereby, user 2b, 2c can acquire the information regarding the calorie ingested from the lunch and the nutritional balance, and can use it for own health management.

  The comment editing unit 10 writes a comment 14 from the users 2b and 2c written in the reply mail 26 to the menu information mail 23 and a comment 15 from the users 2b and 2c written in the reply mail 27 to the health information mail 24. Is read and edited, and the edited document is output. Thereby, a user's opinion and request with respect to menu information and health information can be collected in real time.

  1 Lunch box reservation service system, 2a, 2b, 2c, 2d User, 3a, 3b, 3c Mobile phone (terminal), 3d Personal computer (terminal), 4 Customer information center, 5 Transmission / reception unit, 6 User information Storage unit, 7 Lunch reservation management unit, 8 Reservation time setting unit, 9 Unreserved person extraction unit, 10 Comment editing unit, 12 messages, 13, 14, 15 comments, 20 Lunch reservation email, 21 Reservation confirmation email, 22 week reservation Mail, 23 Menu information mail, 24 Health information mail, 25 Reply reservation mail, 26 (Menu information mail) reply mail, 27 (Health information mail) reply mail, 30 Communication line.

Claims (8)

A terminal through which a user sends a reservation email for a lunch box and a customer information center that receives a reservation email from the user are connected via a communication line,
Customer Information Center
A transmission / reception unit that transmits / receives to / from the user terminal;
A user information storage unit for storing a list of registered users and reservation history information of each user's lunch box;
Lunch box reservation management department that accepts and manages user box lunch reservations,
Reservation time setting part that sets the reservation deadline time for the lunch on that day and the reservation confirmation time,
A non-reserved person extraction unit that extracts a user who has not received a reservation e-mail immediately before the reservation confirmation time and creates a list;
The transmission / reception unit has a plurality of message patterns attached to the reservation confirmation email,
Lunch reservation management unit, to the end-user who is listed in the list of unreserved's extraction unit has been created, the reservation confirmation time the reservation time setting unit has been set, but to send the reservation confirmation e-mail to the transmitting and receiving unit, the user information lunch reservation service system from the reservation history information bento stored user in the storage unit, which characterized Rukoto to attach a message selected from the pattern for each user in transmission and reception unit to.   The lunch box reservation service system according to claim 1, wherein the lunch box reservation management unit excludes a user who has reserved in advance for a predetermined period from the list created by the unreserved person extraction unit. Lunch box reservation service system.   3. The lunch reservation service system according to claim 1 or 2, wherein the reservation time setting unit stores the time in the user information storage unit when the reservation confirmation time is designated by the user, and manages the lunch reservation management. The unit causes the transmission / reception unit to transmit a reservation confirmation mail at a time designated for the user. The lunch box reservation service system according to any one of claims 1 to 3, wherein the lunch box reservation management unit has a predetermined period of time based on the reservation history information of the user's lunch box stored in the user information storage unit. lunch reservation service system to make a reservation, for the user who has canceled the day of the lunch reservation at a given date and time, and said that you confirm the change of appointment to send a confirmation e-mail to the transmitting and receiving unit. The lunch box reservation service system according to any one of claims 1 to 4, further comprising a comment editing unit that reads and edits a comment from a user written in a reply mail to the reservation confirmation mail. Lunch box reservation service system. The lunch box reservation service system according to any one of claims 1 to 5, wherein the lunch box reservation management unit transmits / receives the menu information of the day's lunch as a menu information mail to a user who has received the reservation mail. lunch reservation service system characterized by Rukoto to send to.   The lunch box reservation service system according to any one of claims 1 to 6, wherein the lunch box reservation management unit receives the reservation mail from the user stored in the user information storage unit. A lunch reservation service system characterized by causing a transmission / reception unit to transmit, as a health information mail, information relating to calories or nutrition balance taken from a lunch for a certain period from the reservation history information of the lunch. A lunch reservation service system according to claim 6 or 7, comment editing unit, and features that you edit read the comments from users who have written in the reply mail to the menu information mail or health information mail Lunch box reservation service system.

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