JP6336657B1 - Reservation notification device, notification device, notification method, computer program - Google Patents

Abstract

The present invention provides a reservation notification device that allows a patient to confirm a reservation with certainty. A reservation notification device can send an e-mail, send a short mail, and perform a voice call. The reservation notification device 10 acquires from the medical institution terminal 20 a reservation confirmation notification request including a notification destination to the patient, a notification method, and a notification sentence or notification sound for notifying the patient of the next visit date and time. The reservation notification device 10 confirms the notification method, and notifies the patient of a notification sentence or a notification sound by any one of e-mail, short mail, and voice call. If a response to the notification cannot be confirmed before a predetermined time elapses from the notification, the appointment notification device 10 notifies the patient again. [Selection] Figure 1

Description

  The present invention relates to a reservation notification device for performing notification for confirmation of reservation for a next visit of a patient in a medical institution such as a hospital or a clinic.

  Medical institutions often accept medical appointments in order to reduce patient waiting time and to provide planned medical care. In most medical institutions, reservation management is performed by a reservation table application software such as a paper reservation table or a personal computer. Patients may forget it even if they have booked it. If a patient forgets an appointment, planned medical care may not be possible. As a medical institution, when a patient forgets a reservation, the originally reserved time becomes a free time. Therefore, it is effective to send a reservation confirmation notice to the patient on the day before the reservation so that the patient does not forget the reservation.

  There are various types of patients, such as those who use e-mail, those who do not use e-mail but who use SMS, and those who use only telephones. Therefore, it is desirable for medical institutions to send appointment confirmation notifications to patients using various communication methods. Patent Document 1 discloses a system that transmits a notification of reservation confirmation of a dental clinic using a short mail service (SMS). Patent Document 2 discloses a system that provides information to a user by any of e-mail, SMS, and telephone.

JP 2014-139709 A Japanese Patent Laid-Open No. 2006-194905

  The medical institution only transmits a reservation confirmation notice to the patient, and does not determine whether or not the patient has actually confirmed the reservation confirmation notice. For example, if the patient is not in an environment that can receive the notification, the patient cannot confirm the reservation confirmation notification. Also, emails and short emails may not be sent due to some trouble.

  This invention makes it a main subject to provide the reservation notification apparatus which makes a patient confirm a reservation reliably in view of said problem.

The reservation notification device according to the present invention includes, from an information processing device provided in a medical institution, a notification destination to a terminal owned by a patient, a notification method, and a notification sentence or notification voice for notifying the patient of the next visit date and time. An acquisition means for acquiring a notification request, a storage means for storing information corresponding to the notification request acquired by the acquisition means, a first transmission means for transmitting the notification sentence by e-mail, and a short of the notification sentence. When the second transmission means for transmitting by mail, the third transmission means for transmitting the notification voice by voice call, and the notification method are set to e-mail, the first transmission means is set as the notification destination If the e-mail including the notification text is transmitted to the e-mail address and the notification method is set to short mail, the second transmission means sets the notification destination. If the notification method is set to telephone, the third transmission means transmits the notification voice to the telephone number set as the notification destination. The control means for notifying the patient of the next visit date and time, and the control means from the first transmission means, the second transmission means, and the third transmission means to the patient. Timing means for measuring an elapsed time since the notification was performed, and the control means provides a response to the notification until the patient has measured the passage of a predetermined time by the timing means. When the terminal cannot be confirmed directly from the terminal owned or indirectly through the information processing apparatus , the patient is notified again.

  According to the present invention, when there is no confirmation response from the patient, the notification of the next hospital visit date / time is transmitted again, so that the patient can be surely confirmed for the appointment.

The block diagram of a reservation management system. The hardware block diagram of a reservation notification apparatus. The functional block diagram of a reservation notification apparatus. FIG. 6 is an explanatory illustration of reservation confirmation notification information. Explanatory drawing of the production | generation process of a notification sentence and a notification audio | voice. The hardware block diagram of a medical institution terminal. The functional block diagram of a medical institution terminal. FIG. 6 is an explanatory illustration of patient information. The illustration figure of the input screen of a patient's personal information and reservation information. The illustration figure of a reservation screen. The illustration figure of a reservation list screen. The flowchart showing a reservation confirmation notification process. The flowchart showing the transmission process of a reservation confirmation notification. The flowchart showing a confirmation response process. The flowchart showing a process when there exists reservation cancellation.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

(Configuration of reservation management system)
FIG. 1 is a configuration diagram of a reservation management system including a reservation notification device according to the present embodiment. The reservation management system 1 includes a reservation notification device 10 that transmits a reservation confirmation notification to a patient, a medical institution terminal 20, patient terminals 30 to 50 owned by a patient who receives a medical checkup, and a short mail server (SMS server) 60 Prepare.

  The medical institution terminal 20 is a computer terminal provided in a medical institution such as a hospital or a dental clinic, and manages information related to patients who receive medical care at the medical institution. For example, the medical institution terminal 20 manages the next visit date / time (reservation date / time) of the patient, and is used for registration, change, deletion, etc. of the reservation date / time for each patient. For example, the medical institution terminal 20 notifies the corresponding patient that a reservation has been made on the day before the reservation date. Therefore, the medical institution terminal 20 transmits a reservation confirmation notification request for requesting the reservation notification apparatus 10 to transmit a reservation confirmation notification.

  The reservation notification device 10 is an information processing device such as a server that receives a reservation confirmation notification request from the medical institution terminal 20 and transmits a reservation confirmation notification for confirming the reservation to the patient. In FIG. 1, the reservation notification device 10 is configured to receive a reservation confirmation notification request from one medical institution terminal 20 and transmit a reservation confirmation notification. However, reservations are made in response to requests from a plurality of medical institution terminals 20. A confirmation notification may be sent. The reservation notification device 10 can transmit a reservation confirmation notification to the patient terminals 30 to 50 owned by the patient by electronic mail, short mail using SMS, and voice call. The medical institution terminal 20 determines in advance whether to send the reservation confirmation notification by e-mail, short mail, or voice call. The electronic mail and the short mail are set so as to transmit an opening confirmation message to the medical institution terminal 20.

  Note that SMS has a limit on the number of short mail transmissions per day (for example, 200). Therefore, when the number of short mail transmissions reaches the limit number, the reservation notification apparatus 10 transmits a notification proxy request to the SMS server 60, which is another apparatus capable of short mail transmission. In response to the notification proxy request, the SMS server 60 transmits a reservation confirmation notification to the patient by a short mail. Although one SMS server 60 is provided in FIG. 1, a notification proxy request may be transmitted to a plurality of SMS servers 60. In this case, when the number of short mail transmissions by one SMS server 60 reaches the limit number, the reservation notification device 10 transmits a notification proxy request to another SMS server.

  The patient terminals 30 to 50 receive the reservation confirmation notification from the reservation notification device 10 or the SMS server 60 and guide the patient to the next hospital visit date and time. When receiving the reservation confirmation notification, the patient terminals 30 to 50 transmit a confirmation response to either the medical institution terminal 20 or the reservation notification device 10 according to the notification method.

  The patient terminal 30 is an information processing terminal capable of sending and receiving electronic mail. The patient terminal 30 is realized by, for example, a smartphone, a future phone, a tablet terminal, a personal computer, or the like. The patient terminal 30 receives an e-mail that is a reservation confirmation notification, and transmits the opening confirmation message including the e-mail address of the patient terminal 30 to the medical institution terminal 20 by browsing the e-mail. A read confirmation message is a confirmation response.

  The patient terminal 40 is an information processing terminal that can send and receive a short mail. The patient terminal 40 is realized by a smartphone, a future phone, or the like, for example. The patient terminal 40 receives the short mail that is the reservation confirmation notification, and transmits the opening confirmation message including the telephone number of the patient terminal 40 to the medical institution terminal 20 by browsing the short mail. A read confirmation message is a confirmation response.

  The patient terminal 50 is a terminal capable of making a voice call. The patient terminal 50 is realized by a telephone such as a fixed telephone, a smartphone, and a future phone. The patient terminal 50 acquires a voice that is a reservation confirmation notification. The patient terminal 50 acquires a reservation confirmation notification by voice over the telephone, for example, and sends a confirmation response to the reservation notification device 10 by an incoming call.

(Configuration of reservation notification device)
FIG. 2 is a hardware configuration diagram of the reservation notification apparatus 10. The reservation notification device 10 includes a central processing unit (CPU) 11, a read only memory (ROM) 12, a random access memory (RAM) 13, a storage 14, a communication interface (I / F) 15, and an input / output interface (I / F). ) 16. A communication device 17 is connected to the input / output I / F 16.

  The CPU 11 controls the overall operation of the reservation notification apparatus 10 by executing a computer program stored in the ROM 12 using the RAM 13 as a work area. The storage 14 is a mass storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive). The storage 14 provides a storage area for storing various types of information for transmitting a reservation confirmation notice. The communication I / F 15 performs communication control between the medical institution terminal 20, the patient terminal 30, and the SMS server 60 via a predetermined network. The input / output I / F 16 performs input / output control with the call device 17. In the present embodiment, the call device 17 is a telephone that can make a call and transmit a short mail such as a smartphone or a future phone. In FIG. 2, the input / output I / F 16 is connected to one call device 17, but may be connected to a plurality of call devices 17.

  The reservation notification device 10 implements a functional block for transmitting a reservation confirmation notification to a patient by the CPU 11 executing a computer program. FIG. 3 is a functional block diagram of the reservation notification device 10. The reservation notification device 10 includes a control unit 101, an acquisition unit 102, a notification information storage unit 103, a notification generation unit 104, a timing unit 105, an e-mail transmission unit 106, an SMS transmission unit 107, a voice transmission unit 108, a counter 109, and a communication It functions as the unit 110. The notification information storage unit 103 is realized by the storage 14.

  The control unit 101 controls the operation of each component and each function of the reservation notification device 10 and transmits a reservation confirmation notification to the patient. The acquisition unit 102 acquires a reservation confirmation notification request for transmitting a reservation confirmation notification from the medical institution terminal 20 through the communication I / F 15. The reservation confirmation notification request is necessary for transmitting a reservation confirmation notification such as the name of the medical institution, the name of the patient to be notified, the notification destination information of the patient terminals 30 to 60, the notification method, the notification timing, and the reservation date and time. Contains information. The reservation notification device 10 according to the present embodiment includes the notification generation unit 104 that generates the notification sentence and notification sound for notifying the patient of the next visit date and time, which is the content of the reservation confirmation notification. When acquiring sound from the medical institution terminal 20, it is not necessary to provide the notification generation unit 104. Instead, the reservation confirmation notification request acquired from the medical institution terminal 20 by the acquisition unit 102 includes a notification sentence and a notification voice.

  The notification information storage unit 103 stores reservation confirmation notification information for transmitting a reservation confirmation notification to the patient in response to the reservation confirmation notification request acquired from the medical institution terminal 20 by the acquisition unit 102. FIG. 4 is an explanatory illustration of reservation confirmation notification information. The reservation confirmation notification information is a record including notification destination information included in the reservation confirmation notification request, a notification method, notification timing, a reservation date and time, and a notification content that is a notification sentence or a notification voice. The reservation confirmation notification information includes a response flag indicating whether or not there is a confirmation response from the patient terminals 30 to 50 with respect to the reservation confirmation notification. For example, the response flag is set to “0” when a reservation confirmation notification is transmitted, and is set to “1” when a confirmation response is received.

  The notification destination information is an e-mail address or a telephone number of the patient terminals 30 to 50 that are the transmission destination of the reservation confirmation notification. The notification method is a method for transmitting a reservation confirmation notification. In this embodiment, any one of electronic mail, short mail (SMS), and telephone is set. The notification timing represents the timing at which the reservation confirmation notification is transmitted to the patient terminals 30-50. In the example of FIG. 4, the notification timing is set to 15:00 the day before the reservation date. The appointment date is the date and time when the patient is scheduled to go to the hospital next time.

  The notification generation unit 204 generates a notification sentence and a notification voice based on the patient's name, medical institution name, and reservation date / time included in the reservation confirmation notification request. FIG. 5 is an explanatory diagram of a notification sentence and notification sound generation process by the notification generation unit 104. The notification generation unit 104 includes two types of notification sentence formats and a notification voice format as shown in FIG. In the two types of notification sentence formats, the longer text is used for generating an e-mail, and the shorter text is used for generating a short mail. This is to cope with the restriction on the number of characters in short mail. The notification generation unit 104 generates a notification sentence and a notification sound based on these formats, the medical institution name, the patient's name, and the reservation date / time included in the reservation confirmation notification request. The notification generation unit 104 applies the name of the patient to [name], the name of the medical institution to [clinic_name], and the reservation date and time to [reserve_date] in the notification sentence format and the notification audio format, thereby providing the notification sentence and notification. Generate audio. The notification generation unit 104 stores the generated notification text and notification voice in the notification information storage unit 103.

The timer 105 measures the current time, and is used for measuring the notification timing of the reservation confirmation notification and the elapsed time after the notification. The control unit 101 confirms the current time by the time measuring unit 105, and if the current time is the notification timing, transmits a reservation confirmation notification to the patient terminals 30 to 50 according to the notification method.
The e-mail transmission unit 106 transmits a reservation confirmation notification including a notification sentence to the patient terminal 30 by e-mail. The control unit 101 reads an e-mail address that is a notification destination from a record in which the notification method is set to an e-mail, sets the e-mail address as a destination, and reads the notification sentence and sets it as a text to generate an e-mail. This e-mail is set so that an opening confirmation message is returned to the medical institution terminal 20. The e-mail transmission unit 106 transmits an e-mail to the patient terminal 30 via the network by the communication I / F 15.
The SMS transmission unit 107 transmits a reservation confirmation notification including a notification sentence to the patient terminal 40 by a short mail. The control unit 101 reads a telephone number as a notification destination from a record in which the notification method is set to SMS and sets it as a destination, and reads a notification sentence and sets it as a text to generate a short mail. This short mail is set so that an opening confirmation message is returned to the medical institution terminal 20. The SMS transmission unit 107 transmits a short mail to the patient terminal 40 via the call device 17.

  The voice transmission unit 108 transmits the notification voice to the patient terminal 30 via a telephone line. The control unit 101 reads out the telephone number and notification voice that are the notification destination from the record in which the notification method is set to the telephone, and sends it to the voice transmission unit 108. The voice transmission unit 108 causes the call device 17 to call the telephone number. As a result, a call is made from the communication device 17 to the patient terminal 50. When there is an incoming call from the patient terminal 50, the communication device 17 notifies the voice transmission unit 108 that there is an incoming call. When there is an incoming call from the patient terminal 50, the voice transmission unit 108 reproduces the notification voice and transmits it to the call device 17. Thereby, the communication device 17 transmits the reproduced notification voice to the patient terminal 50. When there is an incoming call, the voice transmission unit 108 notifies the control unit 101 that there is an incoming call. When the reservation confirmation notification is transmitted by telephone, the incoming call becomes a confirmation response from the patient terminal 50.

  The counter 109 counts the number of short mail transmissions by the SMS transmission unit 107. The count value is cleared for a predetermined period, for example, every day at midnight. The control unit 101 monitors whether or not the count value by the counter 109 has reached a predetermined number of times (for example, 200 times).

  The communication unit 110 communicates with the SMS server 60 through the communication I / F 15. When the count value by the counter 109 reaches a predetermined number of times (for example, 200 times), the control unit 101 determines that the number of short mail transmissions of the call device 17 has reached the upper limit of the number of short mail transmissions of the day. In this case, the control unit 101 requests the SMS server 60 via the communication unit 110 to send a reservation confirmation notification by a short mail. The notification proxy request includes a short mail generated for transmission by the SMS transmission unit 107. When the SMS server 60 acquires the notification proxy request, the SMS server 60 transmits the short mail. Note that the SMS server 60 notifies the reservation notification device 10 that the short mail cannot be transmitted when the number of transmissions of the short mail reaches the upper limit. In this case, the control unit 101 transmits a notification proxy request to another SMS server.

(Configuration of medical institution terminal)
FIG. 6 is a hardware configuration diagram of the medical institution terminal 20. The medical institution terminal 20 includes a CPU 21, a ROM 22, a RAM 23, a storage 24, a communication interface (I / F) 25, and an input / output interface (I / F) 26. The CPU 21 controls the overall operation of the medical institution terminal 20 by executing a computer program stored in the ROM 22 by using the RAM 23 as a work area. The storage 24 is a mass storage device such as an HDD or an SSD. The storage 24 provides a storage area for storing various types of information related to patients who receive medical care. The communication I / F 25 performs communication control between the reservation notification device 10 and the patient terminals 30 and 40 via a predetermined network. The input / output I / F 26 performs input / output control with the input device and the output device. The input device is a keyboard, a mouse, a touch panel, a microphone, or the like. The output device is a display, a speaker, a printer, or the like.

  The medical institution terminal 20 implements functional blocks related to patient management by the CPU 21 executing a computer program. FIG. 7 is a functional block diagram of the medical institution terminal 20. The medical institution terminal 20 functions as a control unit 201, a patient management unit 202, a patient information storage unit 203, a notification generation unit 204, a communication unit 205, an input unit 206, an output unit 207, and a response reception unit 208. The patient information storage unit 203 is formed in the storage 14.

  The control unit 201 controls the operation of each component and each function of the medical institution terminal 20 to perform management of patient personal information, reservation management, transmission of a reservation confirmation notification request to the reservation notification device 10, and the like. The patient management unit 202 manages patient information including patient personal information, reservation information, and the like using the patient information storage unit 203. FIG. 8 is an explanatory illustration of patient information. The patient information includes, as personal information of the patient, the name of the patient, a medical examination ticket number as patient identification information, an address, a date of birth, age, and sex. The patient information includes a telephone number, an e-mail address, and a notification method of the patient terminals 30 to 50 owned by the patient as information for transmitting a reservation confirmation notification to the patient. The patient information includes reservation date and time, which is patient reservation information, and information related to medical care. The information related to medical care is, for example, hospital histories and medical record identification information.

  The notification generation unit 204 has the same function as the notification generation unit 104 of the reservation notification device 10 and generates a notification sentence and a notification voice. Any one of the notification generation unit 204 of the medical institution terminal 20 and the notification generation unit 104 of the reservation notification device 10 may be provided. That is, the notification sentence and the notification sound may be generated by either the reservation notification device 10 or the medical institution terminal 20.

  The communication unit 205 performs communication with the reservation notification device 10 through the communication I / F 25. The reservation confirmation notification request is transmitted to the reservation notification device 10 by the communication unit 205. The input unit 206 receives an input from the input device and sends it to the control unit 201. For example, the input unit 206 receives patient personal information and reservation information from the input device and sends them to the control unit 201. The control unit 201 generates, updates, and deletes patient information by the patient management unit 202 according to these pieces of information. The output unit 207 outputs images and sounds from the output device under the control of the control unit 201. For example, the output unit 207 displays a patient personal information or reservation information input screen on the output device. The response receiving unit 208 receives an opening confirmation message from the patient terminals 30 and 40 through the communication I / F 25. The response receiving unit 208 sends the received opening confirmation message to the control unit 201.

  FIG. 9 is an illustration of an input screen for patient personal information and reservation information. The staff of the medical institution uses the input device to input personal information and reservation information on the input screen displayed on the display as an output device. The examination ticket number is a number appropriately set by the medical institution. A telephone number, a mobile phone number, and an e-mail address are appropriately input according to the patient's request. The notification method is set according to the patient's request. When the patient wishes to make a reservation confirmation notification by e-mail, the e-mail address is indispensable, but the telephone number and the mobile phone number are not indispensable. If the patient wishes to make a reservation confirmation notification by SMS, the input of the mobile phone number is essential, but the input of the e-mail address and the telephone number is not essential. When the patient wishes to make a reservation confirmation notification by telephone, at least one of the mobile phone number and the telephone number must be entered, but the e-mail address is not mandatory. The reservation date and time may be input at the same time when the patient's personal information is input.

  The patient management unit 202 generates patient information based on information input from the input screen in FIG. 9 and stores the patient information in the patient information storage unit 203. The telephone number, e-mail address, notification method, and address of the patient information can be changed on the input screen of FIG. The patient information to be changed is selected by the input device from the patient list screen of patient information displayed on the output device.

  The input of reservation information is also performed from the reservation screen illustrated in FIG. The staff of the medical institution uses the input device to input the reservation date and time on the reservation screen displayed on the display that is the output device. At this time, by inputting at least one of the examination ticket number, the name, and the telephone number, the patient management unit 202 identifies the patient information of the patient to be reserved.

(Reservation confirmation notification request)
When transmitting the reservation confirmation notification, the staff of the medical institution selects a patient to which the reservation confirmation notification is transmitted by the input device. For example, the staff instructs to search for a patient whose reservation date is the next day using the input device. The patient management unit 202 searches for patient information in response to the input of this instruction, and displays the patient information of the corresponding patient on the output device as a reservation list screen. FIG. 11 is a view showing an example of a reservation list screen. The staff selects patient information from the reservation list screen. The notification generation unit 204 generates a notification sentence or a notification voice that is a notification content in accordance with the selected patient information. The control unit 201 includes a generated notification text or notification voice, a medical institution name, the patient's name, an e-mail address or telephone number to which the patient is notified, a notification method, a notification timing, a reservation A reservation confirmation notification request including the date and time is generated. The control unit 201 transmits the generated reservation confirmation notification request to the reservation notification device 10 through the communication unit 205.

  The medical institution terminal 20 may generate a notification sentence or a notification voice without using the notification generation unit 204. In this case, when the patient information is selected from the reservation list screen, the control unit 201 selects one of the notification sentence format and the notification voice format shown in FIG. 5 according to the notification method set in the patient information. Display on the output device. The staff edits the format with the input device and creates a notification sentence or a notification voice. The created notification text or notification sound is included in the reservation confirmation notification request and transmitted to the reservation notification device 10. When a microphone is used as the input device, the notification sound may be generated by recording the staff's sound.

The medical institution terminal 20 may be configured to transmit a reservation confirmation notification request without using the reservation list screen. In this case, the control unit 201 monitors the reservation date and time of patient information by the patient management unit 202, and extracts patient information whose reservation date is the next day. The control unit 201 causes the notification generation unit 204 to generate a notification sentence or a notification voice according to the extracted patient information. The control unit 201 generates a reservation confirmation notification request including the notification text or notification sound generated by the notification generation unit 204, and transmits the generated reservation confirmation notification request to the reservation notification device 10.
When generating a notification text or notification sound on the reservation notification device 10 side, the reservation confirmation notification request does not include the notification text or notification sound, but instead the reservation date and time and the name of the medical institution are included in the reservation confirmation notification request. included.

(Reservation confirmation notification process)
In this way, the medical institution terminal 20 transmits a reservation confirmation notification request to the reservation notification device 10. The reservation notification device 10 acquires a reservation confirmation notification request from the medical institution terminal 20, thereby performing a reservation confirmation notification process for transmitting a reservation confirmation notification to the patient. FIG. 12 is a flowchart showing the reservation confirmation notification process.

  The reservation notification device 10 acquires a reservation confirmation notification request transmitted from the medical institution terminal 20 by the acquisition unit 102 (S101). The control unit 101 of the reservation notification apparatus 10 generates reservation confirmation notification information illustrated in FIG. 4 in response to the reservation confirmation notification request acquired by the acquisition unit 102 and stores it in the notification information storage unit 103 (S102). If the reservation confirmation notification request does not include a notification sentence or a notification voice, the control unit 101 causes the notification generation unit 104 to generate a notification sentence or a notification voice corresponding to the reservation confirmation notification request to generate reservation confirmation notification information. To do.

  The control unit 101 confirms the presence / absence of reservation confirmation notification information in which the current time measured by the time measuring unit 105 is the notification timing (S103). When there is reservation confirmation notification information whose current time is the notification timing (S103: Y), the control unit 101 acquires the reservation confirmation notification information from the notification information storage unit 103. The control unit 101 confirms the notification method of the acquired reservation confirmation notification information, and resets the number of reservation confirmation notifications to “0” (S104). The control unit 101 transmits the first reservation confirmation notification by transmitting a notification sentence or a notification voice to the patient terminals 30 to 50 by the confirmed notification method (S105). Details of the reservation confirmation notification transmission process will be described later.

After transmitting the reservation confirmation notification, the control unit 101 waits for a predetermined time to receive a confirmation response to the reservation confirmation notification (S106: N, S107: N). When the confirmation response is received within the predetermined time (S106: Y), the control unit 101 sets the response flag of the reservation confirmation notification information to “1” (S108), and ends the reservation confirmation notification process. The predetermined time is set to about 2 to 3 hours because there is a possibility that the patient cannot be confirmed immediately.
When the confirmation response is not received within the predetermined time (S106: N, S107: Y), the control unit 101 confirms the number of reservation confirmation notifications (S109). When the number of notifications has not reached the predetermined number (n) (S109: N), the control unit 101 adds 1 to the number of reservation confirmation notifications (S110), and repeats the processing from S105 onwards. Thereby, the reservation confirmation notification is transmitted again to the patient terminals 30 to 50 having no confirmation response.

  When the number of notifications reaches the predetermined number (n) (S109: Y), the control unit 101 reports a patient who has not received a confirmation response to the medical institution terminal 20, and ends the reservation confirmation notification process (S111). In this way, the control unit 101 terminates the transmission of the reservation confirmation notification when the number of notifications reaches a predetermined number (n) in order to prevent the persistent reservation confirmation notification from being transmitted to the patient terminal without a confirmation response. . Since there is no confirmation response even when the number of notifications reaches the predetermined number, the response flag of the reservation confirmation notification information remains “0”. The control unit 101 extracts the reservation confirmation notification information whose response flag remains “0” from the notification information storage unit 103, and transmits a non-response message including the notification destination of the extracted reservation confirmation notification information to confirm The patient who did not respond is reported to the medical institution terminal 20.

  The medical institution terminal 20 receives the non-response message, and the patient management unit 202 extracts the patient information corresponding to the notification destination included in the non-response message from the patient information storage unit 203. The control unit 201 causes the output unit 207 to display the patient information extracted by the patient management unit 202 on the output device. Thereby, the staff of a medical institution can confirm a patient who has not received a confirmation response.

  Note that the control unit 101 may acquire the reservation confirmation notification information on the day of the reservation date and time among the reservation confirmation notification information whose response flag is “0” and transmit the reservation confirmation notification. In other words, the reservation notification device 10 may notify the patient of the reservation date by transmitting a reservation confirmation notification again to the patient who has not received a confirmation response on the reservation date. The control unit 101 performs reservation confirmation notification on the reservation day, for example, at a predetermined time (for example, 7:30) on the morning of the day, or a predetermined time (for example, two hours before) the reservation time.

  As described above, the reservation notification device 10 reliably transmits the reservation confirmation notification to the patient by transmitting the reservation confirmation notification to the patient terminal having no confirmation response a predetermined number of times. In addition, for a patient who has not received a confirmation response, by sending a reservation confirmation notification on the day of the reservation, the patient can be prompted to confirm the reservation. In the above processing, a reservation confirmation notice is transmitted at a predetermined time interval, but a reservation is made at a predetermined time, for example, if there is no confirmation response until 6 pm, the reservation confirmation notice is retransmitted. A confirmation notification may be transmitted.

FIG. 13 is a flowchart showing the reservation confirmation notification transmission processing in S105.
The control unit 101 determines whether the notification method confirmed in the process of S104 is an e-mail (S201). When the notification method is set to e-mail (S201: Y), the control unit 101 causes the e-mail transmission unit 106 to transmit an e-mail including a notification sentence to the patient terminal 30 (S202).

  When the notification method is not set to electronic mail (S201: N), the control unit 101 determines whether or not the notification method is short mail (SMS) (S203). When the notification method is set to short mail (S203: Y), the control unit 101 confirms the number of short mail transmissions (SMS transmission number) of the day by the call device 17 based on the count value of the counter 109 (S204). . When the number of SMS transmissions has not reached the predetermined number (m) (S204: N), the control unit 101 determines that there is no restriction on short mail transmission by the call device 17. In this case, the control unit 101 causes the SMS transmission unit 107 to transmit a short mail including a notification text to the patient terminal 40 using the call device 17 (S205). After the transmission of the short mail, the control unit 101 increments the count value in the counter 109 and adds 1 to the number of SMS transmissions (S206).

  When the number of SMS transmissions reaches the predetermined number (m) (S204: Y), the control unit 101 determines that the number of short mail transmissions by the call device 17 is limited. In this case, the control unit 101 transmits a notification proxy request including the short mail generated for transmission by the SMS transmission unit 107 to the SMS server 60 via the communication unit 110 (S207). The SMS server 60 transmits a short mail included in the notification proxy request to the patient terminal instead of the reservation notification device 10.

  When the notification method is not set to short mail (S203: N), the control unit 101 determines that the notification method is a telephone. In this case, the control unit 101 causes the voice transmission unit 108 to transmit the notification voice to the patient terminal 50 using the call device 17 (S208).

  As described above, the reservation confirmation notification is transmitted to the patient terminals 30 to 50 by any one of e-mail, short mail, and telephone. The control unit 101 that has transmitted the reservation confirmation notification sets a response flag included in the reservation confirmation notification information to “0” (S209), and ends the reservation confirmation notification transmission processing. By such a reservation confirmation notification transmission process, the patient can receive the reservation confirmation notification by the notification method desired by the patient. Therefore, for example, it is possible to transmit a reservation confirmation notification according to various people such as a person who uses e-mail, a person who does not use e-mail, uses SMS, and uses only telephone.

(Confirmation response processing)
The confirmation response process by the patient terminals 30 to 50 will be described. FIG. 14 is a flowchart showing the confirmation response process. The confirmation response process varies depending on the notification method.

  A case where the notification method is electronic mail will be described. When the reservation notification device 10 transmits a reservation confirmation notification by e-mail (S301), the patient terminal 30 receives the e-mail (S302). When the patient browses the email received at the patient terminal 30, an opening confirmation message is transmitted to the medical institution terminal 20 (S303). The read confirmation message includes the patient's name and email address.

  The medical institution terminal 20 receives an opening confirmation message from the patient terminal 30 as a confirmation response (S304). The control unit 201 of the medical institution terminal 20 transmits a confirmation response reception report by the communication unit 205 to the reservation notification device 10 in response to reception of the opening confirmation message (S305). The response confirmation report includes the patient's name and email address.

  The reservation notification device 10 receives the confirmation response reception report from the medical institution terminal 20, and determines that the confirmation response has been performed by the patient terminal 30 (S306). The control unit 101 of the reservation notification device 10 specifies the reservation confirmation notification information based on the patient's name and email address included in the confirmation response report, and sets the response flag of the specified reservation confirmation notification information to “1”.

  A case where the notification method is short mail will be described. When the reservation notification device 10 transmits a reservation confirmation notification by a short mail (S311), the patient terminal 40 receives the short mail (S312). By reading the short mail received by the patient at the patient terminal 40, the opening confirmation message is transmitted to the medical institution terminal 20 (S313). The read confirmation message includes the patient's name and phone number.

  The medical institution terminal 20 receives the opening confirmation message from the patient terminal 40 as a confirmation response (S314). The control unit 201 of the medical institution terminal 20 transmits a confirmation response reception report to the reservation notification device 10 in response to the receipt of the opening confirmation message (S315). The response confirmation report includes the patient's name and phone number.

  The reservation notification device 10 receives the confirmation response reception report from the medical institution terminal 20 and determines that the confirmation response has been performed by the patient terminal 40 (S316). The control unit 101 of the reservation notification apparatus 10 specifies reservation confirmation notification information based on the patient's name and telephone number included in the confirmation response report, and sets the response flag of the specified reservation confirmation notification information to “1”.

A case where the notification method is a telephone will be described. The reservation notification device 10 transmits a reservation confirmation notification to the patient terminal 50 using the call device 17 (S321). Specifically, the reservation notification device 10 makes a call to the patient terminal 50 by the call device 17. When there is an incoming call with respect to the outgoing call (S322), the reservation notifying device 10 determines that the confirmation response has been received from the patient terminal 50 (S323). The incoming call of the patient terminal 50 is performed when the patient answers the phone or the answering machine function is activated.
The control unit 101 of the reservation notification device 10 specifies the reservation confirmation notification information based on the telephone number that has received the call, and sets the response flag of the specified reservation confirmation notification information to “1”.

  As described above, the reservation notification device 10 can receive a confirmation response to the reservation confirmation notification directly from the patient terminal 50 or indirectly via the medical institution terminal 20.

(Processing at the time of reservation cancellation)
A patient may cancel (cancel) a reservation when it becomes impossible to go to the hospital on the reservation date and time. As a medical institution, since it is possible to perform treatment for another patient at the canceled date and time, it is useful to assign the canceled date and time to other patients. FIG. 15 is a flowchart showing processing when a reservation is canceled.

  The cancellation of the reservation is applied by the patient operating the patient terminal, for example, by calling a medical institution or sending an e-mail. The medical institution terminal 20 receives the reservation cancellation applied in this way (S401). For example, when a staff member of a medical institution accepts a reservation cancellation by telephone or electronic mail, the details of the reservation cancellation are input to the medical institution terminal 20 by an input device. The reservation cancellation includes information for specifying patient information such as the patient's name and examination ticket number. The control unit 201 of the medical institution terminal 20 confirms the reservation cancellation by deleting the reservation date and time of the patient information corresponding to the reservation cancellation by the patient management unit 202 (S402). When the patient wishes to make a reservation on another day together with the reservation cancellation, the medical institution terminal 20 may set a new reservation date and time in the patient information. The control unit 201 of the medical institution terminal 20 transmits to the reservation notification device 10 a cancellation notification including cancellation date information indicating the canceled date and time and the name of the patient whose reservation has been canceled (S403).

  The reservation notification apparatus 10 acquires a cancellation notification by the acquisition unit 102 (S404). The control unit 101 of the reservation notification device 10 sends the cancellation date / time information included in the acquired cancellation notification to other patients excluding the canceled patient whose reservation confirmation notification information is stored in the notification information storage unit 103 at that time. It transmits to (S405). For example, the control unit 101 searches the notification information storage unit 103 for patients whose reservation date and time are set on the same day as the canceled date and whose notification method is set to e-mail or SMS. At this time, the control unit 101 deletes the reservation confirmation notification information of the patient whose reservation has been canceled. The control unit 101 confirms the notification destination based on the reservation confirmation notification information of the found patient, and transmits cancel date / time information to the patient terminal.

  The patient terminals 30 and 40 receive the cancel date / time information from the reservation notification device 10 (S406). The patient who owns the patient terminals 30 and 40 can confirm the canceled date and time based on the displayed cancellation date and time information. The patient who wishes to change the reservation date to the cancel date operates the patient terminals 30 and 40 and transmits a change request notice to the medical institution terminal 20 by e-mail or short mail (S407). The change request notification includes a message that the user wishes to change the reservation date / time to the cancel date / time, and a name and a medical examination ticket number for identifying the patient.

  The medical institution terminal 20 receives the change request notification via the communication unit 205 (S408). For example, the control unit 201 of the medical institution terminal 20 permits the change of the reservation date and time to the patient specified by the name and the examination ticket number included in the change request notification received earliest. The control unit 201 specifies the patient information of the patient from the patient information storage unit 203 by the patient management unit 202 according to the name and the examination ticket number included in the notification of change request received earliest. The control unit 201 transmits a permission notification indicating that the change of the reservation date / time is permitted to the reservation notification device 10 via the communication unit 205 (S409). The permission notification includes a notification destination included in the specified patient information.

  The reservation notification device 10 acquires a permission notification from the reservation notification device 10 by the acquisition unit 102 (S410). The control unit 101 of the reservation notification device 10 transmits the permission notification to the patient terminals 30 and 40 by e-mail or short mail according to the notification destination included in the permission notification (S411). The control unit 101 transmits the permission notification to the patient terminals 30 and 40 by e-mail if the notification destination included in the permission notification is an e-mail address or by short mail if the notification destination is a telephone number. The permission notification transmitted from the reservation notification device 10 is set so that an opening confirmation message is returned to the medical institution terminal 20.

  In this manner, the reservation date / time change request notification is transmitted, and the permission notification is transmitted to the patient terminal of the patient whose change is permitted. The patient terminal receives a permission notification from the reservation notification device 10 (S412). By viewing the permission notification, the patient can know that the change of the reservation date and time is permitted. When the permission notice is browsed, the patient terminal transmits an opening confirmation message to the medical institution terminal 20 (S413). The read confirmation message includes a name, an e-mail address, and a telephone number for identifying the patient.

  The medical institution terminal 20 receives the opening confirmation message from the patient terminal 30 (S414). Upon receiving the opening confirmation message, the control unit 201 of the medical institution terminal 20 changes the reservation date / time of the patient information specified in the process of S408 to the date / time canceled in the process of S402. In this way, patient information is updated (S415). The control unit 201 of the medical institution terminal 20 transmits a change notification indicating that the reservation date / time has been changed to the reservation notification device 10 (S416). The change notification includes a name, an e-mail address, a telephone number, and a changed reservation date and time for identifying the patient.

  The reservation notification device 10 receives a change notification from the medical institution terminal 20 (S417). The control unit 101 of the reservation notification device 10 specifies reservation confirmation notification information based on the patient's name and email address included in the change notification, and changes the reservation date and time of the specified reservation confirmation notification information. Thus, the reservation date / time is canceled, and the process of assigning the canceled reservation date / time to another patient is completed.

  As described above, the reservation management system 1 of the present embodiment repeatedly transmits the reservation confirmation notification to the patient terminals 30 to 50 until the confirmation notification is returned by the reservation notification device 10. Therefore, confirmation of the reservation by the patient can be ensured, and the possibility that the patient forgets the reservation date and time can be suppressed. In addition, when a cancellation of a reservation occurs, the canceled date and time can be assigned to another patient, so that the medical institution can prevent the occurrence of an extra free time within the medical treatment time.

  In addition, in the reservation management system 1 of this embodiment, although the structure which provided the reservation notification apparatus 10 and the medical institution terminal 20 separately was demonstrated, it is good also as a structure which integrated these. In this case, by providing the integrated device in the medical institution, it is possible to reduce the risk of leakage of personal information such as the patient's name, e-mail address, and telephone number to the outside of the medical institution.

(Application 1)
The reservation management system 1 of the present embodiment can be applied not only to a medical reservation but also to other reservationable services. For example, the reservation management system 1 can perform reservation management of various reservationable services such as accommodation facilities such as hotels and inns, transportation facilities such as railways and airlines, and amusement parks.

  The reservation notification device 10 receives a reservation confirmation notification request from the information processing device provided in these service providers. In response to the reservation notification request, the reservation notification device 10 sends a reservation confirmation notification to the terminal device owned by the person who has reserved the provision of the service by any of e-mail, short mail, and voice call desired by the reservation person. Send. The notification text or the notification voice included in the reservation confirmation notification has contents corresponding to the provided service. For example, the date of stay, boarding date, train information (train number, seats, operating status, etc.), boarding date, information about boarding flights (flight number, seats, operating status, etc.), visit date, etc. Or it is included in the notification voice.

The person who made the reservation receives and confirms the reservation confirmation notification transmitted from the reservation notification device 10 by the terminal device owned by himself / herself. When the person who made the reservation confirms the reservation confirmation notification, a confirmation response is transmitted from the terminal device to the information processing apparatus or the reservation notification apparatus 10. The information processing device transmits a confirmation response reception report indicating that a confirmation response has been received to the reservation notification device 10. The reservation notification device 10 transmits a reservation confirmation notification again to the terminal device of the person who made a reservation without a confirmation response until the predetermined time has elapsed.
As described above, the reservation notification device 10 according to the present embodiment can be used for a service that allows reservations other than medical reservations.

(Application example 2)
The reservation management system 1 of the present embodiment can be applied to the following system in addition to notifying the patient of the reservation date and time. For example, in a school, a company, an organization, etc., information may be provided to a recipient of information such as a student, a company employee, and a member. In this case, an information notification request having the same data configuration as the reservation confirmation notification request is transmitted from an information processing device provided in a school, company, organization, or the like to a notification device having the same configuration as the reservation notification device 10. This information is information that is widely known to the recipient, such as confirmation of matters to be communicated, schedule confirmation, schedule change, and the like.

In response to the notification request, the notification device transmits the information to the recipient by an email, short mail, or voice call desired by the recipient at a predetermined notification timing. The recipient receives and confirms the information transmitted from the notification device by the terminal device owned by the recipient. When the recipient confirms the information, a confirmation response is transmitted from the terminal device to the information processing device or the notification device. The information processing device transmits a confirmation response reception report indicating that a confirmation response has been received to the notification device. The notification device transmits information again to the terminal device of the recipient who has not received a confirmation response until the predetermined time has elapsed.
With the system having such a configuration, the recipient is surely provided with information.

(Application 3)
The reservation management system 1 of the present embodiment can be applied to the following system in addition to notifying the patient of the reservation date and time. For example, in a delivery company, if a delivery destination is absent when delivering a package, redelivery is performed. This leads to a decrease in delivery efficiency. The delivery company can use the system of this embodiment to notify that the package is delivered to the delivery destination before delivery, and can decide whether or not to deliver the package according to the response from the delivery destination to this notification. . As a result, the delivery company can reduce the number of packages to be re-delivered and enable efficient delivery. Since the shipping slip pasted on the package usually contains the telephone number of the delivery destination, the telephone number can be used to notify the delivery destination by short mail or telephone. In addition, by allowing the e-mail address to be described in the shipping slip, it becomes possible to notify the delivery destination by e-mail.

  Specifically, the delivery company transmits an information notification request having the same data configuration as that of the reservation confirmation notification request to the notification device having the same configuration as that of the reservation notification device 10 by the information processing apparatus owned by the delivery company. This information is information for notifying delivery of the package to the delivery destination, such as the date and time of delivering the package. The information processing apparatus owned by the delivery company is a portable terminal such as a computer provided in a delivery center or a smartphone possessed by a delivery person who actually delivers a package.

In response to the notification request, the notification device transmits the information to the delivery destination by an email, short mail, or voice call at a predetermined notification timing. The predetermined notification timing is, for example, the morning of the delivery date or immediately after receiving the notification request.
The delivery destination receives and confirms the information transmitted from the notification device by the terminal device owned by itself. When the delivery destination confirms the information, a confirmation response is transmitted from the terminal device to the information processing device or the notification device. The information processing device transmits a confirmation response reception report indicating that a confirmation response has been received to the notification device. The notification device transmits information again to the delivery destination terminal device that has not received a confirmation response until the predetermined time has elapsed.

  The delivery destination may specify the delivery date and time in the confirmation response. The delivery destination notifies the delivery date and time of delivery to the information processing apparatus of the delivery company by the terminal device owned by itself. The delivery company can deliver according to the convenience of the delivery destination by this notification.

  With the system configured as described above, the delivery destination can know the delivery of the package in advance, and can receive the package at his own convenience. The delivery company can deliver efficiently.

(Examples using other communication methods)
In the above description, the configuration has been described in which information is transmitted by any one of electronic mail, short mail, and telephone. The reservation management system 1 may have a configuration using a communication application that transmits a notification sentence and a voice call application that transmits a notification voice. The communication application includes, for example, an electronic mail application, a short mail application, an SNS (Social Networking Service) application, and the like. The SNS application can also be used as a voice call application.

  When the SNS application is used, the notification device acquires a notification request including the notification destination in the SNS application of the information recipient from the information processing device owned by the information provider. The notification device transmits a notification sentence or a notification sound to the notification destination using the SNS application. The recipient receives the notification text or the notification voice by starting the SNS application on the terminal device that he / she owns. In the case of a notification sentence, the recipient confirms the notification sentence by the SNS application, and a response is returned to the information processing apparatus owned by the notification apparatus or the information provider. In the case of notification voice, the recipient confirms the notification voice by the SNS application, and a response is returned to the notification device.

  As described above, the system of the present embodiment can also be realized using a communication application and a voice call application.

  DESCRIPTION OF SYMBOLS 1 ... Reservation management system, 10 ... Reservation notification apparatus, 20 ... Medical institution terminal, 30, 40, 50 ... Patient terminal, 60 ... SMS server

Claims (14)

Acquisition means for acquiring a notification request including a notification destination or notification method to a terminal owned by a patient and a notification sentence or notification voice for notifying the patient of the next hospital visit date and time from an information processing apparatus provided in a medical institution When,
Storage means for storing information corresponding to the notification request acquired by the acquisition means;
First transmission means for transmitting the notification sentence by e-mail;
A second transmission means for transmitting the notification sentence by short mail;
Third transmission means for transmitting the notification voice by voice call;
When the notification method is set to e-mail, the first transmission unit is caused to transmit an e-mail including the notification text to the e-mail address set as the notification destination, and the notification method is set to short mail. If the notification method is set to the telephone, the second transmission unit causes the second transmission unit to transmit a short mail including the notification text to the telephone number set as the notification destination. Control means for notifying the patient of the next visit date and time by transmitting the notification voice to the telephone number set in the notification destination,
A timing unit that counts an elapsed time since the notification to the patient from any one of the first transmission unit, the second transmission unit, and the third transmission unit by the control unit;
The control means cannot confirm the response to the notification directly from the terminal owned by the patient or indirectly through the information processing apparatus until the elapse of a predetermined time is counted by the timing means. In this case, the notification is made to the patient again.
Reservation notification device. An acquisition means for acquiring a notification request including a notification destination to a terminal owned by a patient, a notification method, and the next visit date and time of the patient from an information processing apparatus provided in a medical institution;
Storage means for storing information corresponding to the notification request acquired by the acquisition means;
A notification generating means for generating a notification sentence or a notification voice for informing the patient of the next visit date and time;
First transmission means for transmitting the notification sentence by e-mail;
A second transmission means for transmitting the notification sentence by short mail;
Third transmission means for transmitting the notification voice by voice call;
When the notification method is set to e-mail, the first transmission unit is caused to transmit an e-mail including the notification text to the e-mail address set as the notification destination, and the notification method is set to short mail. If the notification method is set to the telephone, the second transmission unit causes the second transmission unit to transmit a short mail including the notification text to the telephone number set as the notification destination. Control means for notifying the patient of the next visit date and time by transmitting the notification voice to the telephone number set in the notification destination,
A timing unit that counts an elapsed time since the notification to the patient from any one of the first transmission unit, the second transmission unit, and the third transmission unit by the control unit;
The control means cannot confirm the response to the notification directly from the terminal owned by the patient or indirectly through the information processing apparatus until the elapse of a predetermined time is counted by the timing means. In this case, the notification is made to the patient again.
Reservation notification device. The acquisition unit acquires the notification request including a predetermined timing for performing the notification from the information processing apparatus,
When the current time is the predetermined timing, the control means performs the first notification to the patient,
The reservation notification apparatus according to claim 1 or 2. A counter for counting the number of transmissions of the notification text by the second transmission means;
A communication means for performing communication with other devices capable of transmission by short mail,
When the number of transmissions of the notification text by the second transmission means reaches a predetermined number, the control means transmits the telephone number and the notification text to the other device by the communication means. Instructing the device to send the notification text by short mail,
The reservation notification device according to claim 1. The control means counts the number of notifications to the patient, and the information processing is performed when the response cannot be confirmed even when the number of notifications of the notification sentence or the notification voice to the patient reaches a predetermined number. A message including a notification destination of the patient whose response could not be confirmed is transmitted to the device,
The reservation notification device according to any one of claims 1 to 4. The control means performs the notification to the patient on the day of the next visit date and time of the patient when a response to the notification from the patient cannot be confirmed.
The reservation notification device according to claim 5. The control means, when the acquisition means has acquired from the information processing device a cancellation notification indicating that the next visit has been canceled from the patient, the next visit date and time of the patient who performed the cancellation, The patient is notified by any of the first transmission means, the second transmission means, and the third transmission means,
The reservation notification device according to any one of claims 1 to 6. An acquisition means for acquiring notification information including a notification destination or notification method and a notification sentence or notification voice for notifying the patient of the next visit date and time from an information processing device provided in a medical institution ;
Storage means for storing information corresponding to the notification request acquired by the acquisition means ;
First transmission means for transmitting the notification sentence by e-mail;
A second transmission means for transmitting the notification sentence by short mail;
Third transmission means for transmitting the notification voice by voice call;
If the notification method has been set to the e-mail, the first transmission means, to the destination of the to the notification destination set email address look including the notice sentence and receipts is the information processing apparatus to send the set e-mail, the notification method may have been set to a short e-mail, in the second transmission means, the notification statement of unrealized and read receipts to set the phone number to the notification destination When the transmission destination is a short mail set to the information processing apparatus and the notification method is set to a telephone, the notification voice is sent to the third transmission means to the telephone number set to the notification destination. A control means for notifying the patient of the next visit date and time by transmitting,
A timing unit that counts an elapsed time since the notification to the patient from any one of the first transmission unit, the second transmission unit, and the third transmission unit by the control unit;
When the control means transmits the notification text by one of the first transmission means and the second transmission means, the opening confirmation message for the notification until the elapse of a predetermined time is counted by the time measuring means. if that can not be sure that the information processing apparatus has received, again, have a row the notification to the patient, sending the notification sound by the third transmission means, the lapse of the predetermined time is timed by said timer means If you can not check a response to the notification until that, again, characterized by row Ukoto said notification to said patient,
Reservation notification device. An acquisition means for acquiring a notification request including a notification destination to a patient, a notification method, and the next visit date and time of the patient from an information processing device provided in a medical institution;
Storage means for storing information corresponding to the notification request acquired by the acquisition means;
A notification generating means for generating a notification sentence or a notification voice for informing the patient of the next visit date and time;
First transmission means for transmitting the notification sentence by e-mail;
A second transmission means for transmitting the notification sentence by short mail;
Third transmission means for transmitting the notification voice by voice call;
When the notification method is set to e-mail, the first transmission means includes the notification text to the e-mail address set as the notification destination, and the transmission destination of the read confirmation message is set to the information processing apparatus If the notification method is set to short mail, the second transmission means includes the notification text in the telephone number set as the notification destination and the transmission confirmation message destination Sends a short mail set in the information processing apparatus, and if the notification method is set to a telephone, causes the third transmission means to transmit the notification voice to the telephone number set as the notification destination Control means for notifying the patient of the next hospital visit date and time,
A timing unit that counts an elapsed time since the notification to the patient from any one of the first transmission unit, the second transmission unit, and the third transmission unit by the control unit;
When the control means transmits the notification text by one of the first transmission means and the second transmission means, the opening confirmation message for the notification until the elapse of a predetermined time is counted by the time measuring means. When the information processing apparatus cannot confirm that the information has been received, the notification is sent to the patient again, and the notification voice is transmitted by the third transmission means. When the response to the notification cannot be confirmed before, the notification is performed again to the patient.
Reservation notification device. In order to notify a notification destination to a terminal owned by a person who has reserved the provision of the service, a notification method, and contents according to the service from the information processing apparatus provided in the provider of the service that can be reserved An acquisition means for acquiring a notification request including a notification sentence or a notification voice;
Storage means for storing information corresponding to the notification request acquired by the acquisition means;
First transmission means for transmitting the notification sentence by e-mail;
A second transmission means for transmitting the notification sentence by short mail;
Third transmission means for transmitting the notification voice by voice call;
When the notification method is set to e-mail, the first transmission unit is caused to transmit an e-mail including the notification text to the e-mail address set as the notification destination, and the notification method is set to short mail. If the notification method is set to the telephone, the second transmission unit causes the second transmission unit to transmit a short mail including the notification text to the telephone number set as the notification destination. Control means for notifying the reserved person of the contents according to the service by transmitting the notification voice to the telephone number set in the notification destination,
Time measuring means for measuring an elapsed time since the notification to the reserved person from any one of the first transmission means, the second transmission means, and the third transmission means by the control means; Prepared,
The control means cannot confirm the response to the notification directly from the terminal owned by the patient or indirectly through the information processing apparatus until the elapse of a predetermined time is counted by the timing means. In this case, the notification is made again to the person who made the reservation.
Reservation notification device. A notification request including a notification destination or notification method to a terminal owned by a recipient of information and a notification sentence or notification voice for notifying the recipient of the predetermined information is acquired from a predetermined information processing apparatus. Acquisition means;
Storage means for storing information corresponding to the notification request acquired by the acquisition means;
First transmission means for transmitting the notification sentence by e-mail;
A second transmission means for transmitting the notification sentence by short mail;
Third transmission means for transmitting the notification voice by voice call;
When the notification method is set to e-mail, the first transmission unit is caused to transmit an e-mail including the notification text to the e-mail address set as the notification destination, and the notification method is set to short mail. If the notification method is set to the telephone, the second transmission unit causes the second transmission unit to transmit a short mail including the notification text to the telephone number set as the notification destination. Control means for notifying the recipient by sending the notification voice to the telephone number set as the notification destination,
Timing means for counting an elapsed time since the notification to the recipient from any one of the first transmission means, the second transmission means, and the third transmission means by the control means; Prepared,
The control means cannot confirm the response to the notification directly from the terminal owned by the patient or indirectly through the information processing apparatus until the elapse of a predetermined time is counted by the timing means. In this case, the notification is made to the recipient again.
Notification device. A notification request including a notification destination or notification method to a terminal owned by a recipient of information and a notification sentence or notification voice for notifying the recipient of the predetermined information is acquired from a predetermined information processing apparatus. Acquisition means;
Storage means for storing information corresponding to the notification request acquired by the acquisition means;
First transmission means for transmitting the notification sentence by a communication application;
A second transmission means for transmitting the notification voice by a voice call application;
When the notification method is set in a communication application, the first transmission unit is caused to transmit a message including the notification text to the notification destination, and when the notification method is set in a voice call application, Control means for notifying the recipient by causing the transmission means to transmit the notification sound to the notification destination;
A timing unit that counts an elapsed time since the notification to the recipient from any one of the first transmission unit and the second transmission unit by the control unit;
The control means cannot confirm the response to the notification directly from the terminal owned by the patient or indirectly through the information processing apparatus until the elapse of a predetermined time is counted by the timing means. In this case, the notification is made to the recipient again.
Notification device. A method executed by an apparatus capable of communicating with a predetermined information processing apparatus and capable of transmitting an e-mail, transmitting a short mail, and performing a voice call,
A notification request including a notification destination or notification method for a terminal owned by the information recipient and a notification sentence or notification voice for notifying the recipient of predetermined information is acquired from the information processing apparatus. And storing information corresponding to the acquired notification request in a predetermined storage means,
Check the notification method,
When the notification method is set to e-mail, the information is notified to the recipient by sending an e-mail including the notification text to the e-mail address set as the notification destination,
When the notification method is set to short mail, the information is notified to the recipient by sending a short mail including the notification text to the telephone number set as the notification destination,
When the notification method is set to telephone, the information is notified to the recipient by transmitting the notification voice by voice call to the telephone number set as the notification destination;
The patient owns a response to the notification until a predetermined time elapses after the notification to the recipient is made by any of the e-mail, the short mail, and the voice call. If it is not possible to confirm directly from the terminal or indirectly through the information processing device, the notification is performed again to the recipient.
Notification method. A computer capable of communicating with a predetermined information processing apparatus;
Acquisition from the information processing apparatus for obtaining a notification request including a notification destination or notification method for a terminal owned by a provider of information, a notification sentence or a notification voice for notifying the provider of predetermined information means,
Storage means for storing information corresponding to the notification request acquired by the acquisition means;
First transmission means for transmitting the notification sentence by e-mail;
A second transmission means for transmitting the notification sentence by a short mail;
A third transmission means for transmitting the notification voice by voice call;
When the notification method is set to e-mail, the first transmission unit is caused to transmit an e-mail including the notification text to the e-mail address set as the notification destination, and the notification method is set to short mail. If the notification method is set to the telephone, the second transmission unit causes the second transmission unit to transmit a short mail including the notification text to the telephone number set as the notification destination. Control means for notifying the recipient by transmitting the notification voice to the telephone number set as the notification destination,
Function as time measuring means for measuring the elapsed time since the notification to the recipient is performed from any of the first transmission means, the second transmission means, and the third transmission means by the control means. Let
The control means cannot confirm the response to the notification directly from the terminal owned by the patient or indirectly through the information processing apparatus until the elapse of a predetermined time is counted by the timing means. In this case, the notification is made to the recipient again.
Computer program.

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