JP5107384B2 - Portable information processing apparatus and control program - Google Patents

Description

  The present invention relates to a portable information processing apparatus used when a customer who visits a retail store makes a purchase, and a control program for causing a portable computer to function as the information processing apparatus.

  For example, in a supermarket, a customer usually moves to a store and selects a product to purchase. Then, when the final product to be purchased is confirmed, the price of the product is paid together at an accounting place (register). Here, the information of the products for which purchase is confirmed is registered in a POS (Point Of Sales) terminal at the time of accounting, and is aggregated as sales data. However, it is not possible to collect information on products that were once purchased but returned to the sales floor before the purchase was confirmed. Information on products canceled before the purchase is confirmed is useful for the store from the viewpoint of assortment, and for the product manufacturer from the viewpoint of product development. In particular, the information that one of the products belonging to the same category (classification) is purchased and the other is canceled is very useful.

  Conventionally, a product code reading means has been provided, and it is determined whether or not questionnaire information has been set for the product from which the product code has been read. There is known a portable information processing apparatus that collects the information (for example, see Patent Document 1).

  With a conventional information processing apparatus having such a questionnaire function, it is possible to conduct a questionnaire for a product that was canceled before the purchase was confirmed. However, it is not certain whether the customer who answered the questionnaire has purchased another product that belongs to the same category as the product for which the purchase was canceled. For this reason, it has been difficult to collect reasons for purchase or purchase cancellation from customers who have purchased one of the products belonging to the same category and canceled the other.

  The present invention has been made based on such circumstances, and the purpose of the present invention is to easily collect reasons for purchase or purchase suspension from a customer who purchased one of the products belonging to the same category and stopped the other. It is an object of the present invention to provide a control program for causing a portable information processing apparatus and a portable computer to function as the information processing apparatus.

  One aspect of the portable information processing apparatus according to the present invention includes a product information input unit that receives input of product information, and a purchase storage unit that stores the product information and the classification of the product in association with each other by the product information input unit. Purchase control means for storing the input product information and the classification of the product specified by the product information in association with each other, and a cancellation declaration means for declaring the purchase stop of the product whose product information is stored in the purchase storage unit; In the cancellation storage unit that stores the product information and the product classification in association with each other, the product information of the product for which purchase cancellation has been declared by the cancellation declaration unit is associated with the product classification specified by the product information. Questionnaire item for asking the reason for purchase or purchase stop when another product information associated with the same classification is stored in both the purchase storage unit and the stop storage unit And surveys executing means for accepting a selection input of the answer item is displayed on the display unit, in which a questionnaire collecting means for collecting information of the reply item selected input from the questionnaire.

  One aspect of the control program according to the present invention is the product that has received the input in the purchase storage unit that stores the product information and the classification of the product in association with each other in a portable computer. A function for storing information and a classification of a product specified by the product information in association with each other, a function for accepting purchase cancellation of a product whose product information is stored in the purchase storage unit, and a product information and a product classification. A function of storing the product information of the product for which the purchase cancellation has been accepted and the classification of the product specified by the product information in association with each other, and storing the purchase storage unit and the cancellation storage unit. When different product information with the same classification associated with both is stored, a questionnaire item that asks the reason for purchase or cancellation of purchase is displayed on the display unit, and selection input of answer items is accepted Features and is intended for realizing a function to collect information reply item selected input from the questionnaire.

  According to the portable information processing apparatus and the control program for which such measures are taken, it is possible to easily collect the reason for purchase or purchase suspension from a customer who purchases one of the products belonging to the same category and cancels the other. For example, from the viewpoint of assortment of goods, and from the viewpoint of product development, for example, from the viewpoint of product development.

The whole block diagram of the shopping assistance system which is one Embodiment of a portable information processing apparatus. The figure which shows the data format of 1 record memorize | stored in the goods database of the system. The figure which shows the data format of 1 record memorize | stored in the member database of the system. The figure which shows the data format of 1 record memorize | stored in the questionnaire setting database of the same system. The figure which shows the format of the data recorded on the questionnaire collection | recovery file which a store server hold | maintains in the same system. The block diagram which shows the principal part structure of the radio | wireless communication terminal in the same system. The area block diagram of the purchase merchandise information storage part formed in RAM of the radio | wireless communication terminal, and a purchase cancellation merchandise information storage part. The area block diagram of the questionnaire response information storage part formed in RAM of the radio | wireless communication terminal. The flowchart which shows the principal part of the information processing procedure which CPU performs according to the control program of the same radio | wireless communication terminal. The flowchart which shows the specific procedure of the purchase cancellation process in FIG. The flowchart which shows the specific procedure of the questionnaire process in FIG.9 and FIG.10. The figure which shows the example of 1 display of the shopping assistance screen displayed on the display of the radio | wireless communication terminal. The figure which shows the example of a display of the purchase merchandise information screen displayed on the display of the same wireless communication terminal. The figure which shows the example of a display of the questionnaire screen displayed on the display of the radio | wireless communication terminal.

Hereinafter, an embodiment of a portable information processing apparatus and its control program will be described with reference to the drawings.
In this embodiment, a portable information processing device is applied to the wireless communication terminal 9 of the shopping support system built in a retail store such as a supermarket.

  FIG. 1 is an overall configuration diagram of a shopping support system. The system includes a store server 1 as a central part thereof. A POS (Point Of Sales) terminal 3, an access point 4, and a terminal rack controller 5 are connected to the store server 1 via a network 2 such as a LAN (Local Area Network).

  The store server 1 manages a product database 11, a member database 12, and a questionnaire setting database 13. The store server 1 holds a questionnaire collection file 14.

  The product database 11 stores a product data record of each product sold in the store. As shown in FIG. 2, the product data record includes a product code, a product name, a unit price, a classification code, a manufacturer code, a questionnaire code, and the like.

  The product code is set in advance to be different for each item in order to identify each product for each item. A product can be specified by this product code. The product name and unit price are the name of the product specified by the product code and the normal selling price per point. The classification code is set in advance so as to be different for each classification in order to identify a category for classifying each product, for example, gum, chocolate, drinking water, beer, tofu, natto, ramen, buckwheat noodle, and the like. The manufacturer code is set in advance differently for each manufacturer in order to identify the manufacturer that is the manufacturer of the product. The questionnaire code is a code for identifying questionnaire setting data described later.

  The member database 12 stores a member data record of each customer registered as a member. As shown in FIG. 3, the member data record includes a member code, basic member information, accumulated points, transaction history data, and the like.

  The member code is a unique code set for a customer who is a member. The customer is specified by this membership code. Each membership card owned by each customer records at least a membership code set for that customer. The basic member information includes the customer's name, age, gender, address, telephone number, family structure, and the like specified by the member code. The accumulated points are the accumulated values of points acquired by the customer by purchasing the product. The transaction history data is data such as the purchase history of the customer, that is, the transaction date and time, the transaction number, the product code of the purchased product, the sales points, the details of the sales amount, and the total amount. The transaction history data is generated based on the transaction data collected from the POS terminal 3 and is stored for each customer on the member database 12.

  The questionnaire setting database 13 stores questionnaire setting data created every time the contents of the questionnaire are different. The contents of the questionnaire are for inquiring the customer of the reason for canceling the purchase of a certain product before confirming the purchase and purchasing another product belonging to the same category as the product. As the contents of the questionnaire, a series of selection numbers is assigned to each of two or more questionnaire items representing reasons for cancellation. As shown in FIG. 4, the questionnaire setting data includes a questionnaire code and the contents of the questionnaire specified by the code, that is, a series of selection numbers and questionnaire items to which the selection numbers are assigned.

  As described above, the questionnaire code is included in the product data record. The store side sets a questionnaire code of questionnaire setting data including appropriate questionnaire contents for the record of the product that needs to inquire the customer of the reason for the cancellation. At this time, the same questionnaire code is not prevented from being set for different products. A questionnaire code “0” is set for a data record of a product that does not require a questionnaire.

  The questionnaire collection file 14 stores questionnaire response information indicating a response result to the questionnaire. As shown in FIG. 5, this information includes items such as a classification code, a purchase canceled product code, a purchase canceled manufacturer code, an alternative purchased product code, an alternative purchased manufacturer code, a questionnaire code, a response number n, and an answer date and time.

  The purchase cancellation product code is a product code of a product whose purchase is canceled before the purchase is confirmed. The purchase cancellation manufacturer code is a manufacturer code of a product whose purchase is canceled. The substitute purchase product code is a product code of a product that belongs to the same category as the product for which the purchase is canceled and is considered to be purchased instead of the product for which the purchase is canceled. The alternative purchase maker code is a maker code of a product that is considered to be purchased instead of the product for which the purchase is canceled.

  The terminal rack controller 5 connects the member code input unit 6 and the terminal rack 7. The member code input unit 6 is used to input a member code assigned to each customer who is a member. For example, a card reader for reading a membership code from a membership card is applicable.

  The terminal rack 7 forms a plurality of terminal stands 8. One wireless communication terminal 9 is detachably placed on each table 8. In addition, a display unit 10 such as an LED is provided for each table 8 on a one-to-one basis.

  The wireless communication terminal 9 is an aspect of a portable information processing apparatus, and its configuration is shown by the block diagram in FIG. That is, the wireless communication terminal 9 includes a CPU 21, a ROM 22, a RAM 23, a wireless unit 24, a scanner 25, a touch panel 26, an interface 27, and a battery 28 in a portable main body.

  The scanner 25 is used for reading a barcode attached to a product. The bar code includes a product code for specifying a product, and the scanner 25 is a device for inputting a product code as product information. Note that this type of input device is not limited to the scanner 25. What is necessary is just to be able to acquire a product code which can specify a product. For example, an RFID reader for reading a product code from an RFID tag attached to the product, a keyboard capable of inputting a product code, and the like may be used.

  The touch panel 26 functions as a display unit for information necessary for shopping support for customers who use the wireless communication terminal 9 and an input unit for various touch keys. Note that a display without a touch panel may be used as the display unit by providing the keyboard.

  The wireless unit 24 performs wireless data communication with the access point 4. The interface 27 transmits and receives data through an electrical connection with an external device, and charges the battery 28 with an electrical signal from the external device.

  The wireless communication terminal 9 having such a configuration stores, in the RAM 23, the purchased product information storage unit 31 and the purchase discontinued product information storage unit 32 having the area structure shown in FIG. 7, and the questionnaire response information storage unit 33 having the area structure shown in FIG. Forming.

  The purchased product information storage unit (purchase storage unit) 31 stores information on products purchased by customers, so-called purchased product information, in the order of a series of numbers. The purchased product information includes items of a purchased product code, a product name, a unit price, a classification code, a manufacturer code, a purchase score, and an amount.

  The purchase cancellation product information storage unit (cancellation storage unit) 32 stores information on products for which customers have stopped purchasing, so-called purchase cancellation product information, in the order of a series of numbers. The purchase canceled product information includes items of a canceled product code, a product name, a unit price, a classification code, a manufacturer code, a cancellation score, and an amount.

  The questionnaire response information storage unit 33 is information indicating a response result of a questionnaire executed when a customer who has stopped purchasing a certain product before purchasing the purchase purchases another product belonging to the same category as the product, so-called questionnaire response Information is stored in the order of a series of numbers. The questionnaire response information includes items of a classification code, a purchase canceled product code, a purchase canceled manufacturer code, an alternative purchased product code, an alternative purchased manufacturer code, a questionnaire code, and a response number n.

  Now, in a retail store where this system is constructed, for example, a terminal rack 7 is installed at the entrance of the store. A wireless communication terminal 9 is placed on each terminal stand 8 of the terminal rack 7. When the wireless communication terminal 9 is placed on the terminal stand 8, it is electrically connected to the terminal rack controller 5 via the interface 27 and the battery 28 is charged.

  In the vicinity of the terminal rack 7, a member code input unit 6 is provided. The customer who visits the store inputs his / her member code via the member code input unit 6. When the member code is input, the terminal rack controller 5 sends the member code to the store server 1 to make a member inquiry. Upon receiving the inquiry, the store server 1 searches the member database 12 and checks whether a member data record including the member code is registered. If registered, the store server 1 returns an approval response to the terminal rack controller 5.

  Upon receiving an approval response from the store server 1, the terminal rack controller 5 selects one wireless communication terminal 9 placed on any one of the terminal stands 8. Then, the member code input via the member code input unit 6 is written in a predetermined area of the RAM 23. Further, for example, the display unit 10 corresponding to the terminal table 8 on which the wireless communication terminal 9 is placed blinks.

  The customer who has confirmed the blinking of the display unit 10 takes out the wireless communication terminal 9 from the terminal stand 8 corresponding to the display unit 10. As for the radio communication terminal 9 taken out from the terminal stand 8, the driving power source is switched to the battery 28. In addition, the control program in the ROM 22 is activated. With this program, the CPU 21 executes processing of a procedure shown by the flowchart of FIG.

  First, the CPU 21 initializes the purchased product information storage unit 31, the purchase cancellation product information storage unit 32, and the questionnaire response information storage unit 33 (ST1). Next, the shopping support screen 40 is displayed on the touch panel 26 (ST2).

  One display example of the shopping support screen 40 is shown in FIG. As shown in the figure, when the customer who owns the wireless communication terminal 9 puts a product to be purchased at the sales floor into a shopping cart or a similar item, the shopping support screen 40 is attached to the product. When canceling the purchase of the product 41 once in the shopping cart or the like before the transaction, the customer touches the cancel key 43 on the touch panel 26 to cancel the purchase. A message 42 is displayed for instructing to return to the product shelf after the barcode of the product to be canceled is read by the scanner 25.

  The CPU 21 displaying the shopping support screen 40 waits for the barcode to be scanned by the scanner 25 (ST3: product information input means) or until the cancel key 43 is touched (ST4).

  When the barcode is scanned without touching the stop key 43 (NO in ST4, YES in ST3), the CPU 21 acquires the product code from the barcode data. Then, an inquiry message for product data is created using this product code as a search key, and wirelessly transmitted to the store server 1 via the wireless unit 24 (ST5).

  This message is transmitted to the store server 1 via any one of the access points 4. The store server 1 searches the product database 11 with the product code in the received message, and reads a product data record (product code, product name, unit price, classification code, manufacturer code, etc.) in which the same product code is set. Then, the response message including the product data record is wirelessly transmitted to the wireless communication terminal 9 as the inquiry source.

  The response message transmitted from the store server 1 is transmitted to the inquiry source wireless communication terminal 9 via any one of the access points 4. CPU21 which received the said response message via the radio | wireless part 24 produces | generates purchase merchandise information based on the merchandise data record in this message. That is, the product code of the product data record is set as a purchased product code, and the product name, unit price, classification code, and manufacturer code of the product data record are added to this code. Further, the purchase point data is “1”, and the amount data is a value obtained by multiplying the unit price by the purchase point data (ST6).

  The CPU 21 stores the purchased product information in the purchased product information storage unit 31. At this time, when purchased product information having the same purchased product code is already stored in the purchased product information storage unit 31, “1” is added to the purchase point data of the information. In addition, the amount data is recalculated. If it is not stored, a new serial number obtained by adding “1” to the final serial number at the current time in the purchased product information storage unit 31 is added, and the generated purchased product information is used as the purchased product information storage unit 31. (ST7: purchase control means).

  Next, the CPU 21 searches the purchase cancellation product information storage unit 32 in order from the largest number to the smallest number (ST8). Then, it is determined whether or not the purchase cancellation product information whose classification code matches the purchase product information generated this time is stored in the purchase cancellation product information storage unit 32 (ST9). If not stored (NO in ST9), the CPU 21 proceeds to a display process for a purchased product information screen (ST14).

  If stored (YES in ST9), the CPU 21 determines whether or not the product code of the purchase canceled product information matches the product code of the purchased product information generated this time (ST10). If they match (NO in ST10), the product of the purchase cancellation product information is the same as the product of the purchase product information. In this case, the CPU 21 continues to search the purchase cancellation product information storage unit 32 (ST8).

  If they do not match (YES in ST10), the CPU 21 regards the product code of the purchase suspension product information as a purchase suspension product code, further regards the product code of the purchase product information as an alternative purchase product code, and stores the questionnaire response information storage unit 33. Search is performed (ST11). Then, it is determined whether or not questionnaire response information in which the combination of the purchase cancellation product code and the alternative purchase product code matches is stored (ST12).

  If not stored (NO in ST12), the CPU 21 executes a questionnaire process described later (ST13). When this questionnaire process is completed, the process proceeds to the display process of the purchased product information screen (ST14).

  If stored (YES in ST12), a questionnaire has already been conducted for the same combination of purchased product and purchase canceled product. In this case, the CPU 21 proceeds to the display process of the purchased product information screen without executing the questionnaire process (ST14).

  One display example of the purchased product information screen 50 is shown in FIG. As shown in the figure, the purchased product information screen 50 displays the product name, unit price, etc. of the purchased product information generated this time. Further, the sum of the amount data of all records stored in the purchased product information storage unit 31 is displayed as the total amount. Further, a continuation key 51 for declaring continuation of shopping and a shopping end key 52 for declaring the end of shopping are displayed.

  CPU 21 waits for either continuation key 51 or shopping end key 52 to be touched (ST15). If it is detected that the continuation key 51 is touched (NO in ST15), the CPU 21 waits until the barcode is scanned again (ST3) or the stop key 43 is touched (ST4).

  When it is detected that the shopping end key 52 is touched (YES in ST15), the CPU 21 sends the purchased product information in the purchased product information storage unit 31 together with the member code stored in the RAM 23 via the wireless unit 24. Wireless transmission to the store server 1 At the same time, the questionnaire response information in the questionnaire response information storage unit 33 is also wirelessly transmitted to the store server 1 (ST16).

  On the other hand, when the cancel key 43 on the shopping support screen 40 is touched (NO in ST3, YES in ST4: cancel declaration means), the CPU 21 stores the purchased product information in the purchased product information storage unit 31 as ST17. It is determined whether or not (ST17). If it is not stored (NO in ST17), it is an erroneous operation of touching the cancel key 43 even though there is no product to be canceled. In this case, the CPU 21 invalidates the input from the touch panel 26.

  If stored (YES in ST17), the CPU 21 waits for the barcode to be scanned by the scanner 25 (ST18). When the barcode is scanned (YES in ST18), the CPU 21 acquires the product code from the barcode data. Then, the purchased product information storage unit 31 is searched with this product code (ST19). As a result, when the purchased product information in which the acquired product code is set is not stored (NO in ST20), the CPU 20 invalidates the scanning input.

  If stored (YES in ST20), the CPU 21 executes a purchase cancellation process specifically shown in FIG. 10 (ST21). First, “1” is subtracted from the purchase score of the purchased product information in which the acquired product code is set. Further, the amount of this information is recalculated (ST31).

  Next, the CPU 21 generates purchase cancellation product information. That is, the acquired product code is set as a canceled product code, and the product name, unit price, classification code, and manufacturer code of the purchased product information in which the acquired product code is set are added to the canceled product code. Also, the cancellation score data is set to “1”, and the amount data is a value obtained by multiplying the unit price by the cancellation score data.

  The CPU 21 stores the purchase cancellation product information in the purchase cancellation product information storage unit 32. At this time, if purchase canceled product information having the same canceled product code is already stored in the purchase canceled product information storage unit 32, “1” is added to the cancellation score data of the information. In addition, the amount data is recalculated. If it is not stored, a new serial number obtained by adding “1” to the current final serial number in the purchase cancellation product information storage unit 32 is added, and the generated purchase cancellation product information is used as the purchase cancellation product information. It adds to the memory | storage part 32 (ST33: Stop control means).

  Next, the CPU 21 searches the purchased product information storage unit 31 in order from the larger number to the smallest number (ST34). Then, it is determined whether or not purchased product information whose classification code matches the purchase canceled product information generated this time is stored in the purchased product information storage unit 31 (ST35). If not stored (NO in ST35), the CPU 21 proceeds to the display process of the canceled merchandise information screen (ST22).

  If stored (YES in ST35), the CPU 21 determines that the product code (purchased product code) of the purchased product information with the same classification code is the product code (cancelled product code) of the purchase canceled product information generated this time. It is determined whether or not they match (ST36). If they match (NO in ST36), the product of the purchased product information is the same as the product of the purchase canceled product information. In this case, the CPU 21 continues to search the purchased product information storage unit 31 (ST34).

  If they do not match (YES in ST36), the CPU 21 determines whether the purchase score of the purchased product information is “0” or “1” or more (ST37). When the purchase score is “0” (NO in ST37), the CPU 21 continues to search the purchased product information storage unit 31 (ST34).

  When the purchase score is “1” or more (YES in ST37), the CPU 21 regards the product code of the purchase canceled product information as the purchase canceled product code, regards the product code of the purchased product information as the alternative purchased product code, and answers the questionnaire. The information storage unit 33 is searched (ST38). Then, it is determined whether or not questionnaire response information in which the combination of the purchase cancellation product code and the alternative purchase product code matches is stored (ST39).

  If not stored (NO in ST39), the CPU 21 executes a questionnaire process described later (ST40). Then, when this questionnaire process is completed, the process proceeds to a display process of the canceled product information screen (ST22).

  If it is stored (YES in ST9), a questionnaire has already been conducted for the same combination of the purchase canceled product and the purchased product. In this case, the CPU 21 proceeds to the display process of the canceled product information screen without executing the questionnaire process (ST22).

  In the cancel product information screen, the product information on the purchase product information screen 50 is simply replaced with the product name, unit price, etc. of the purchase cancel product information generated this time. The continuation key 51 and the shopping end key 52 are displayed on the purchase product information screen. 50 is displayed.

  CPU 21 waits for either continuation key 51 or shopping end key 52 to be touched (ST15). If it is detected that the continuation key 51 is touched (NO in ST15), the CPU 21 waits until the barcode is scanned again (ST3) or the stop key 43 is touched (ST4).

  When it is detected that the shopping end key 52 is touched (NO in ST15), the CPU 21 sends the purchased product information in the purchased product information storage unit 31 together with the member code stored in the RAM 23 via the wireless unit 24. Wireless transmission to the store server 1 At the same time, the questionnaire response information in the questionnaire response information storage unit 33 is also wirelessly transmitted to the store server 1 (ST16).

  Purchased product information and questionnaire response information wirelessly transmitted from the wireless communication terminal 9 are transmitted to the store server 1 via any access point 4. The store server 1 stores and holds the received purchased product information together with the member code received together with the information. The questionnaire response information is stored in the questionnaire collection file 14 with the date and time of reception as the response date and time.

  Customers who have finished shopping at the sales floor go to an accounting office (cash register) where the POS terminal 3 is installed. Then, the POS terminal 3 is caused to read its own membership card. Then, the POS terminal 3 accesses the store server 1 and takes in the purchased product information with the membership code of the membership card. And based on this purchase merchandise information, sales registration processing of merchandise sales data is executed.

  FIG. 11 is a flowchart showing a specific processing procedure of the questionnaire processing executed in step ST13 or ST40. When the questionnaire process is started, the CPU 21 creates a questionnaire code inquiry message using the purchase cancellation product code, which is the product code of the purchase cancellation product information, as a search key, and wirelessly transmits it to the store server 1 via the wireless unit 24. (ST51).

  This message is transmitted to the store server 1 via any one of the access points 4. The store server 1 searches the product database 11 with the purchase cancellation product code in the received message, and reads the questionnaire code from the product data record in which the same product code is set. Then, the response message including the questionnaire code is wirelessly transmitted to the inquiry source wireless communication terminal 9.

  The response message transmitted from the store server 1 is transmitted to the inquiry source wireless communication terminal 9 via any one of the access points 4. CPU21 which received the said response message via the radio | wireless part 24 judges whether the questionnaire code in a received message is "0" (ST52). When the questionnaire code is “0” (YES in ST52), no questionnaire is set for the product specified by the purchase canceled product code. In this case, the CPU 21 generates questionnaire response information whose questionnaire code is “0”. That is, the classification code common to the purchase canceled product information and the purchased product information, the product code and manufacturer code of the purchase canceled product information, the product code and manufacturer code of the purchased product information, the questionnaire code, and the answer number are all “ 0 "questionnaire response information is generated (ST53).

  When the questionnaire code in the received message is not “0” (NO in ST52), the CPU 21 creates an inquiry message for the questionnaire setting data using the questionnaire code as a search key, and wirelessly transmits to the store server 1 via the wireless unit 24. Transmit (ST51).

  This message is transmitted to the store server 1 via any one of the access points 4. The store server 1 searches the questionnaire setting database 13 with the questionnaire code in the received message, and reads the questionnaire setting data record in which the same questionnaire code is set. Then, a response message including this questionnaire setting data record is wirelessly transmitted to the wireless communication terminal 9 as the inquiry source.

  The response message transmitted from the store server 1 is transmitted to the inquiry source wireless communication terminal 9 via any one of the access points 4. CPU21 which received the said response message via the radio | wireless part 24 edits the questionnaire screen 60 based on each selection number and questionnaire item data of the questionnaire setting data record contained in this message, and displays it on the touch panel 26. (ST54: Questionnaire execution means).

  One display example of the questionnaire screen 60 is shown in FIG. As shown in the figure, the questionnaire screen 60 has a message 61 for explaining the contents of the questionnaire, and a plurality N (six in FIG. 14) to which the selection number of the questionnaire setting data record and the questionnaire items are individually assigned. Answer buttons 62-1, 62-2,..., 62-6 are displayed.

  The CPU 21 waits for any answer button 62-i (1 ≦ i ≦ N) to be touched (ST55). If the answer button 62-i is touched (YES in ST55), the CPU 21 recognizes that the selection number i assigned to the touched answer button 62-i is the questionnaire answer number n. . The classification code common to the purchase canceled product information and the purchased product information, the product code and manufacturer code of the purchase canceled product information, the product code and manufacturer code of the purchased product information, and the questionnaire code responded from the store server 1 And questionnaire response information including the recognized answer number n is generated (ST56).

  When the questionnaire response information is generated in step ST56 or ST53, the CPU 21 attaches a new serial number obtained by adding “1” to the current final serial number in the questionnaire response information storage unit 33 and generates the questionnaire. Response information is added to the questionnaire response information storage unit 33 (ST57: questionnaire collection means). This is the end of this questionnaire process.

  As described above, in the wireless communication terminal 9 of the present embodiment, every time a customer scans a barcode of a product to be purchased with the scanner 25, the product code, product name, unit price, classification code, manufacturer of the product. Purchased product information including a code and the like is stored in the purchased product information storage unit 31. Also, once the barcode was scanned in order to purchase, but the purchase was canceled before the purchase was confirmed, that is, when the barcode of the product to be canceled after the operation of the stop key 43 was scanned, Purchase canceled product information including the product code, product name, unit price, classification code, manufacturer code, etc. of the product is stored in the purchase canceled product information storage unit 32.

  Here, in the wireless communication terminal 9, when information on different products classified by the same classification code is stored in both the purchased product information storage unit 31 and the purchase canceled product information storage unit 32, A questionnaire screen 60 specified by the questionnaire code set for the touch panel 26 is displayed.

  Most of the reasons why a customer cancels a product that he / she wants to purchase before confirming the purchase is when a good or cheap product of the same classification is found later. For example, this is a case where a bar code is scanned and put into a shopping basket in order to purchase the product AAAA, but later, the product BBBB of the same classification is better. In such a case, the customer first scans the barcode of the product BBBB and puts it in the shopping cart. Next, after touching the stop key 43, the barcode of the product AAAA taken out from the shopping basket is scanned, and then the product AAAA is returned to the product shelf or the like. Alternatively, first, after touching the stop key 43, the barcode of the product AAAA taken out from the shopping basket is scanned, and then the product AAAA is returned to the product shelf or the like. Next, the bar code of the product BBBB is scanned and put into the shopping cart.

  In the former case, the questionnaire process is started by the procedure of steps ST8 to ST13 in FIG. 9, and the questionnaire screen 60 shown in FIG. In the latter case, the questionnaire process is started by the processes of ST34 to ST40 in FIG. 10, and the same questionnaire screen 60 is displayed on the touch panel 26.

  Here, since the product AAAA is cheaper than the product BBBB, the replaced customer touches the answer button 62-1 on which the questionnaire item “1. Price difference” is displayed. Then, the classification code common to the product AAAA and the product BBBB, the product code of the product BBBB (purchase canceled product code) and the manufacturer code (purchase canceled manufacturer code), the product code of the product AAAA (substitute purchase product code) and the manufacturer Questionnaire answer information including a code (alternative purchase manufacturer code), a corresponding questionnaire code, and an answer number n = 1 is stored in the questionnaire answer information storage unit 33.

  The questionnaire response information stored in the questionnaire response information storage unit 33 is transmitted from the wireless communication terminal 9 to the store server 1 and stored and stored in the questionnaire collection file 14. Accordingly, it is possible to easily collect the reason for purchase or purchase stop from a customer who purchased one of the products belonging to the same category and canceled the other. As a result, by analyzing the questionnaire response information accumulated in the questionnaire collection file 14, it is possible to obtain very useful information from the viewpoint of assortment for the store and from the viewpoint of product development for the product manufacturer. it can.

  The present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage.

  For example, in the above-described embodiment, the content of the questionnaire is that the purchase of a certain product is canceled before the purchase is confirmed, and when another product belonging to the same category as the product is purchased, the customer is inquired about the reason for the cancellation. However, the contents of the questionnaire are not limited to this, and the reason for purchase may be inquired.

  Also, from the viewpoint of the product manufacturer, information that another person's product has been purchased in place of the company's product is very useful. Therefore, even if the product of the purchased product information and the product of the purchase discontinued product information are the same classification and different products, the program is configured so that the manufacturer code is identified and the association is performed only when the manufacturer code is different. Also good.

  Specifically, a processing step for determining whether or not the manufacturer codes match after step ST10 in FIG. 9 is added. If they do not match, the processing after step ST11 is executed. Similarly, a processing step for determining whether or not the manufacturer codes match after step ST37 in FIG. 10 is added, and if they do not match, the processing after step ST38 is executed.

  In the above example, when the manufacturer codes match, the program is configured to execute the processing after step ST11 or step 38, so that the purchased product and the canceled product belong to the same class of the same manufacturer. It is also possible to perform association only in the case of a product.

  Moreover, in the said embodiment, in the search process of step ST8 and ST34, the purchase cancellation merchandise information storage part 32 or the purchase merchandise information storage part 31 was searched in order from the one with the largest number to the one with the smallest number. The search is not limited, and the search may be made in order from the smallest number to the largest number.

  In the above embodiment, the questionnaire response information in the questionnaire response information storage unit 33 is wirelessly transmitted to the store server 1 in response to the touch of the shopping end key 52. However, the present invention is not limited to this. For example, the questionnaire response information may be transmitted to the store server 1 via the POS terminal 3 when being attached to a cradle provided in the POS terminal 3.

  Furthermore, in the present embodiment, the case where the control program is recorded in advance in the ROM 22 of the wireless communication terminal 9 has been described. However, the present invention is not limited to this, and a similar program may be downloaded from the network to the wireless communication terminal 9. A program in which a similar program is stored in a recording medium may be installed in the wireless communication terminal 9. The recording medium may take any form as long as the recording medium can store a program such as a CD-ROM and can be read by the wireless communication terminal 9. In addition, the function obtained by installing or downloading in advance may be realized in cooperation with an OS (operating system) or the like inside the terminal.

  In addition, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, the constituent elements over different embodiments may be combined.

  DESCRIPTION OF SYMBOLS 1 ... Store server, 3 ... POS terminal, 4 ... Access point, 5 ... Terminal rack controller, 6 ... Member number input part, 7 ... Terminal rack, 9 ... Wireless communication terminal, 11 ... Merchandise database, 12 ... Member database, 13 ... Questionnaire setting database, 14 ... Questionnaire collection file, 21 ... CPU, 24 ... Wireless unit, 25 ... Scanner, 26 ... Touch panel, 31 ... Purchased product information storage unit, 32 ... Purchase canceled product information storage unit, 33 ... Questionnaire response information Memory part.

JP 2007-065749 A

Claims (6)

Product information input means for receiving input of product information;
Purchasing control means for associating and storing the product information input by the product information input means and the classification of the product specified by the product information in the purchase storage unit that stores the product information and the product classification in association with each other When,
Cancellation declaration means for declaring the purchase stop of a product whose product information is stored in the purchase storage unit;
In the cancellation storage unit that stores the product information and the product classification in association with each other, the product information of the product for which the cancellation is declared by the cancellation declaration unit is associated with the product classification specified by the product information. A stop control means for storing;
When different product information associated with the same classification is stored in both the purchase storage unit and the cancellation storage unit, a questionnaire item asking the reason for purchase or purchase cancellation is displayed on the display unit, Questionnaire execution means for accepting selection input;
Questionnaire collection means for collecting information on answer items selected and input from the questionnaire items;
A portable information processing apparatus comprising:   The questionnaire execution unit searches the purchase storage unit every time a cancellation of purchase of a product is declared by the cancellation declaration unit, and a product of a product different from the product in the same classification as the product for which the purchase cancellation is made The portable information processing apparatus according to claim 1, wherein when information is stored, the questionnaire item is displayed on a display unit and a selection input of an answer item is received.   The questionnaire execution unit searches the stop storage unit every time product information input is received by the product information input unit, and is different from the product in the same classification as the product specified by the product information received. The portable information processing apparatus according to claim 1, wherein when the product information is stored, the questionnaire item is displayed on a display unit and a selection input of an answer item is received.   The questionnaire execution means is associated with the product information stored in the stop storage unit when another product information in which the same classification is associated with both the purchase storage unit and the stop storage unit is stored. The portable information processing apparatus according to any one of claims 1 to 3, wherein the questionnaire item that has been set is displayed on a display unit and a selection input of an answer item is received.   The portable information processing apparatus according to claim 1, wherein the questionnaire collection unit collects information on answer items selected and input together with at least product information stored in the stop storage unit. In a portable computer,
The ability to accept product information input,
A function for storing the product information that has received the input and the product classification specified by the product information in a purchase storage unit that stores the product information and the product classification in association with each other;
A function of accepting a purchase stop of a product whose product information is stored in the purchase storage unit;
A function for storing the product information of the product for which the purchase cancellation has been accepted and the product category specified by the product information in association with each other and storing the product information and the product classification in association with each other;
When different product information associated with the same classification is stored in both the purchase storage unit and the cancellation storage unit, a questionnaire item asking the reason for purchase or purchase cancellation is displayed on the display unit, A function to accept selection input,
A function of collecting information on answer items selected and input from the questionnaire items;
Control program to realize.

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