JP5076982B2 - Schedule generation apparatus, schedule generation method, and schedule generation program - Google Patents

Description

  The present invention relates to a schedule creation device that creates a schedule from input item information, and more particularly, to a schedule creation device that creates a schedule by making a consignment and a consignment state manifest.

Currently, it is common to request work using electronic mail or the like. At this time, there is a case where a job is given a deadline and requested, and a technique is known in which deadline information is extracted from item information such as e-mail and registered in the schedule management system. Furthermore, there is known a technique for acquiring a time limit from a transmission date and time such as an electronic mail even when the time limit information is described in a relative manner. (Patent Document 1)
In addition, since the schedule management system can manage not only the deadline but also the start date and time and end date and time, a request including the start date and time and end date of the job is made using e-mail etc., and there is no duplicate work In such a case, a technique of automatically registering in a schedule is also known (Patent Document 2).

Furthermore, by adding information indicating that the work was finally completed to an e-mail or the like and replying to the client, it is determined whether or not the requested work is truly completed. In some cases, a technique for issuing a warning is also known. (Patent Document 3)
By using these techniques, it is possible to manage the work relationship between the client and the trustee, and it is possible to eliminate omissions.
JP 2005-346416 A JP 2003-58514 A JP 2006-190177 A

  In the actual business of the company, the contractor who first entrusted the requested project acts as a contact, transfers the requested item to the leader of the group that is actually doing the work, and allocates the work between the groups to perform the work. There are many. In addition, work may be divided and transferred from the contact person to multiple groups. In that case, the return (response) from the contact person to the requester is finalized based on the return information from each group. Answer. In such a case, the person in charge of the window waits for an answer from the group until the answers are collected and the answer is put together, so there is no actual work schedule.

  However, the techniques of Patent Documents 1 to 3 have a problem that when the work is divided and commissioned as described above, it is impossible to confirm the current work to be progressed. Moreover, the manager has a problem that each person in charge cannot actually grasp how much work is actually performed and working. In other words, in the techniques of Patent Documents 1 to 3, it is necessary to perform schedule management again using the schedule management system in order to grasp the actual state of work in detail, which takes time for the administrator.

  Therefore, the present invention has been made to solve the above-mentioned problems, and when outsourcing a requested item, it is possible to dynamically grasp the actual work status while clarifying the relationship between the outsourcing and the outsourcing. An object is to provide a schedule generation device, a schedule generation method, and a schedule generation program.

(1. Schedule generation)
The schedule generation device is a schedule generation device that generates a schedule for processing the requested matter based on the matter information related to the inputted requested matter, and is a processing target for each recipient in the inputted matter information. Item information extracting means for extracting item information, information receiving means for receiving consignment information and / or trust information generated based on the case information extracted by the case information extracting means, and consignment information received by the information receiving means And / or information storage means for storing the trust information, and when the case information transferred from one trustee to another trustee is detected, the request date and completion schedule of the detected case information is determined by the one trustee. change the waiting period, out of the consignment and fiduciary relationship of the request transactions on the basis of the consignment information and / or a commissioned information said information storing means for storing In which an output means for.

  In this way, in this schedule generation device, even when the requested item is entrusted to the person in charge of the work or when the work is divided into a plurality of persons in charge of work, Since the relationship can be clarified and understood, there is an effect that it becomes easier to perform schedule management.

(2. Display the schedule over time)
In this schedule generation device, the output means displays the relationship between the case information entrustment and entrustment at a predetermined date and time, and the status of the case information over time entrustment and entrustment.
In this way, in this schedule generation device, since it is possible to grasp the relationship between the entrustment of the requested case and the entrustment at a predetermined date and time, it is also possible to grasp the status of the entrustment and the entrustment over time, The standby state can be clarified, and the schedule management can be easily performed.

(3. Differences in display format)
In the schedule generation apparatus, the output unit displays the status of the case information entrustment and the entrustment status in different display forms.

In this way, in the schedule generation device, since the consignment and the consignment states, that is, the operation state and the standby state are displayed in different display forms, the operation state and the standby state can be confirmed at a glance. There is an effect that the labor of management can be saved.
It should be noted that the different display forms may be any display form that can be distinguished, for example, the type, color, shading, blinking, and highlight display of the diagram.

(4. Use of e-mail)
The schedule generation device is information in which the case information, the commission information, and / or the commission information is exchanged by e-mail.
In this way, in this schedule generation device, since the schedule is generated based on the e-mail information, the necessary information is extracted from the e-mail information to save the administrator's trouble and improve the work efficiency of the schedule management. There is an effect that it can be raised.

(5. Determination of contractor)
The schedule generation device includes a consignee determination unit that determines a consignee of the request item based on the contents of the item information of the request item and / or the consignment state of the consignee.
In this way, in this schedule generation device, since the consignee is determined based on the contents of the matter information of the requested matter and / or the consignment status of the consignee, the consignee suitable for the work or the consignment in the standby state The work can be allocated by determining the destination, so that the work efficiency can be increased and the schedule management can be automatically performed.

  Although the present invention has been shown as an apparatus so far, as will be apparent to those skilled in the art, the present invention can also be understood as a method and a program. These outlines of the invention do not enumerate the features essential to the present invention, and a sub-combination of these features can also be an invention.

  Embodiments of the present invention will be described below. The present invention can be implemented in many different forms. Therefore, the present invention should not be construed based only on the description of the present embodiment. Also, the same reference numerals are given to the same elements throughout the present embodiment.

  In the following embodiments, the apparatus will be mainly described. However, as is apparent to those skilled in the art, the present invention can also be implemented as a method and a program for operating a computer. In addition, the present invention can be implemented in hardware, software, or hardware and software embodiments. The program can be recorded on any computer-readable medium such as a hard disk, CD-ROM, DVD-ROM, optical storage device, or magnetic storage device. Furthermore, the program can be recorded on another computer via a network.

(First embodiment of the present invention)
(1. Configuration and function)
(1-1 Hardware configuration)
FIG. 1 is a hardware configuration diagram of the schedule generation device according to the present embodiment. The schedule generation device 100 includes a CPU (Central Processing Unit) 101, a RAM (Random Access Memory) 102, a ROM (Read Only Memory) 103, a flash memory (Flash memory) 104, an HD (Hard disk) 105 as an external storage device, A LAN (Local Area Network) card 106, a mouse 107, a keyboard 108, a video card 109, a display 109a that is a display device electrically connected to the video card 109, a sound card 110, and an electrical connection to the sound card 110. It comprises a speaker 110a, which is a sound output device, and a drive 111 for reading and writing a storage medium such as a flexible disk, CD-ROM, DVD-ROM or the like.
Note that the above hardware configuration is merely an example, and it is natural that the components can be changed.

(1-2 Module configuration)
FIG. 2 is a module configuration diagram of the schedule generation device according to the present embodiment. The schedule generation apparatus 100 is connected to the mail server 201 via the network 200 so as to be communicable with the contact person terminal 202, the person in charge terminal 203, and the person in charge terminals 204 to 206. In addition, the schedule generation device 100 includes an extraction processing unit 210, a consignment trust information reception processing unit 220, a schedule output processing unit 230, a case information storage unit 240, and a consignment trust information storage unit 250.

  The mail server 201 is a server that manages mail exchange. The contact person terminal 202 is a terminal that mainly receives a case from the client first, and serves as a contact point for external exchange. Upon receiving the case information, the contact person terminal 202 transfers the case information via the mail server 201 to the person in charge of the group 203a who performs the work. The person-in-charge terminal 203 is a terminal used by the person in charge of the group 203 a who performs the work, and receives the case information transferred from the window person-in-charge terminal 202 via the mail server 201.

The person in charge 203a who has received the case information allocates work to the persons in charge 204a to 206a based on the case information. The allocated information is transmitted to each person-in-charge terminal 204-206 via the mail server 201, and each person-in-charge 204a-206a receiving it performs their own work. When the work is completed, a work completion notification is transmitted to the responsible person's terminal 203, and the responsible person 203a confirms the completion of the entire work and transmits a complete work completion notice to the contact person's terminal 202. 202a transmits a final answer from the window staff terminal 202 to the requester.
Note that FIG. 2 is merely an example, and the configuration of the network and the terminal to be connected can be freely changed.

Hereinafter, the schedule generation device 100 will be described.
The extraction processing unit 210 performs processing for extracting item information to be processed from the item information storage unit 240. The case information to be processed can be arbitrarily selected by the person in charge or the person in charge of the window. For example, the case information is a case that has been requested within a preset period or an unprocessed case.

  The consignment trust information reception processing unit 220 performs a process of accepting consignment information and trust information related to the case information extracted by the extraction processing unit 210. Consignment information indicates, for example, consignment source, consignment destination, consignment date / time, work deadline, title of project information, number of consignees, etc., and consignment information includes, for example, consignment source, consignee, consignment date / time, work deadline, project Indicates information such as the title of the information. These pieces of information can be obtained from the header part or content body of the mail information held in the mail server 201. Further, such information may be stored in advance in the case information storage unit 240 and obtained from the case information storage unit 240.

  In general, since the entrustment is often performed simultaneously with the entrustment, only one of the entrustment information and the entrustment information may be accepted. If there is a time difference between entrustment and entrustment, for example, if the entruster has entrusted by e-mail, but the entrustment source has been entrusted the next day, separate information It may be accepted.

  The schedule output unit 130 performs a process of outputting a schedule from the commission information and the commission information stored in the commission commission information storage unit 250. At this time, in order to clarify the status of entrustment and entrustment, the entrusted state and entrustment state are identified and displayed on the screen in different forms or printed. Also, the actual working state and the standby state are displayed on the screen in different forms over time based on the work deadline, or printing is performed.

The case information storage unit 240 is a database that stores information related to the requested case among the mail information stored in the mail server 201. The information related to the request item is, for example, information such as a mail ID (identifier assigned to each mail), a sender, a receiver, a date, a time limit, and the like.
The entrusted entrustment information storage unit 250 is a database that stores entrustment information and entrustment information received by the entrustment entrustment information reception processing unit 220.

(2. Operation)
Below, operation | movement of the schedule production | generation apparatus which concerns on this embodiment is demonstrated.
(2-1 Item information storage)
FIG. 3 is a flowchart showing a process for acquiring item information from the mail server. First, from the mail information stored in the mail server 201, the mail ID, the sender (consigner) (sender ID, consignor ID), the receiver (trustee) (receiver ID, trustee ID), and send (receive) ) Information such as date and time is acquired (step S301), and the work deadline is acquired (step S302).
The reception date and time may be referred to the access record to the mail server 201 or may be the same as the transmission date and time.

  Here, the acquisition of the work deadline will be described. There are several methods for obtaining the work deadline. For example, a keyword such as “Due Date”, “Due Date”, “Delivery Date”, “Until”, “Until” is searched from the title or body of the e-mail, and “YYYY / MM” is searched from about 20 characters before and after the character string. / DD "," MM / DD "," MM month DD day "and the like are searched for notations that match the format, and the deadline is acquired. Further, an area for inputting a time limit may be provided in the header portion of the e-mail, and the time limit may be added thereto.

  Returning to FIG. 3, when the time limit is acquired in step S302, the mail ID of the consignment source or the consignment source is acquired (step S303). It is determined whether or not there is a time limit (step S304). If there is no time limit, the process is terminated as it is. If there is a time limit, the acquired information is stored in the case information storage unit 240 (step S305), and the process is terminated.

(2-2 Detailed explanation of storing matter information)
The process for storing the item information will be described in more detail. FIG. 4 is a diagram illustrating an example of a configuration of a schedule chart to be created and a case information storage unit. FIG. 4A is an example of a schedule chart to be created from now on, and FIG. 4B shows a data configuration of the case information storage unit 240 for storing the case information acquired from the mail information. Here, a schedule chart and item information assuming an e-mail transmitted / received between a window for receiving a request from a customer, a product development manager, and three developers will be described.

  In Fig. 4 (a), there is one requested project from each of Company A and Company B, and the contact information is transferred to the responsible person by e-mail and the work is entrusted to the responsible person. The work is entrusted by re-forwarding to the person by e-mail. In addition, the person in charge 1 consigns the work by re-transferring it again to the person in charge 3 by e-mail after considering a part. Further, the person in charge 2 has completed the work at noon on the same day as the work whose deadline is the evening of November 3rd.

  FIG. 4B shows data obtained by extracting item information from the exchange of e-mail in FIG. The mail ID is an identifier assigned to each mail. For the sender and receiver, identifiers such as sender ID and receiver ID may be used. The transfer source ID is a mail ID of a transfer source of sent / received mail. For example, the mail ID 002 is a mail transmitted from the window to the person in charge, and the window serving as the caller is a mail transferred from the company A with the mail ID 001 to the window. Therefore, 001 is stored in the transfer source ID. The reply source ID is the mail ID of the reply source of the mail transmitted for the work completion report. For example, the mail ID 009 is an email sent from the person in charge 2 to the person in charge as a report of work completion, and the person in charge 2 who is the sender returns a mail from the person in charge of the mail ID 008 to the person in charge 2. It is a thing. Accordingly, 008 is stored in the reply source ID, and “completed” is stored in the work completion.

  In electronic mail, a message ID is usually added to each mail. When replying, since the message ID of the electronic mail that is the reply source is added to the header (In-Reply-To), the mutual relationship is acquired from this information. However, when transferring, since there is no identification indicating the mail of the transfer source, the mutual relationship is acquired using one of the following methods.

1. Information for associating, such as adding the message ID of the original mail, is added to the header or body of the electronic mail to which the transfer mail information is added to the transfer mail. In general, when a transfer operation is performed, it is possible to modify or change the body text. Therefore, it is desirable to provide a function in the e-mail application so that information is added to the header.

2. This method is similar to the method of adding transfer mail information to the transfer source mail, but adds information to the transfer source electronic mail instead of the transfer mail.

3. When transferring a partially matching e-mail of a body text, a title and a body text are often created in a state in which the body text of the transfer source is referenced (included) as it is. A partial match search is performed from the e-mail title and body to identify the transferred e-mail. Note that the transfer source and the transfer mail can determine which is the transfer source by comparing the transmission and reception date and time.

4). When all the persons involved in the central management work are present in the company on the server and use the same mail server, a mail application such as Web mail can be shared. In this case, every time an e-mail is transmitted / received, e-mail transmission / reception, reply, and transfer can be recorded on the server.

  By the above method, information of the sender, the transmission date / time, the receiver, the reception date / time, the deadline, and the transfer source / reply source is acquired for each e-mail and stored in the case information storage unit 240. If the mail information includes information reporting that the work is completed, the work completion is set.

(2-3 Schedule generation)
FIG. 5 is a flowchart showing a process for generating a schedule. First, the target period is acquired based on a period specified in advance (step S501), and the case information is acquired from the case information storage unit 240 (step S502). It is determined whether or not the acquired item information is within the specified period (step S503), and if the item is within the period, it is registered in the task table (step S504). It is determined whether or not processing has been completed for all item information (step S505). If processing has not been completed for all items, the process returns to step S502 to acquire the next item information. If processing has been completed for all cases, the process proceeds to the next processing.

  In the case where the determination in step S503 is performed, it may be determined that the case is within the target period as long as part of the work is included in the target period. For example, if the matter information is received before the start date of the target period and the deadline is included in the target period, the matter information is received before the start date of the target period and the deadline is after the end date of the target period, the matter information Even if the receipt is within the target period and the deadline is after the end date of the target period, it may be determined that the item is within the target period.

  Here, the task table registration will be described in detail. FIG. 6 is a diagram illustrating an example of the configuration of the task table. Specify the target period for which you want to check the schedule, and extract the matter information included in that period. Here, it is assumed that November 1 to November 6 are designated. In FIG. 6, the mail IDs 001 to 010 in FIG. 4B correspond to the cases within the target period, and the mail IDs 011 to 013 are outside the target period.

  Returning to FIG. 5, when processing is completed for all cases in step S505, task information is read from the registered task table (step S506). It is determined whether or not a transfer source ID is set in the read task information (step S507), and if set, it is registered in the waiting task table (step S508). Next, it is determined whether or not a reply source ID is set (step S509). If it is set, a standby task is acquired (step S510), and an end date and time is set (step S511). It is determined whether or not confirmation has been completed for all tasks (step S512). If confirmation has not been completed for all tasks, the process returns to step S506 to read the next task. When confirmation is completed for all tasks, the process proceeds to the next process.

  Here, the registration of the standby task table will be described in detail. FIG. 7 is a diagram illustrating an example of the configuration of the standby task table. The row having the transfer source ID information is searched from the task table of FIG. 6, and the transfer source information, the reception date and time, and the deadline of the searched row are stored in the waiting task table. For example, since the transfer source ID 001 is set in the row of the mail ID 002, the standby task ID 001 (that is, the same ID as the transfer source ID) is stored in the standby task table, and the receiver is requested as the request destination and the reception date and time. Store date / time and deadline as completion schedule.

  In addition, the task table is searched for a line having a reply source ID and work completion, the task table is searched again from information such as the reply source ID of the retrieved line, and information such as a transfer source ID of the retrieved task is retrieved. Based on the above, the standby task table is searched. Set the reception date and time of the retrieved email at the end date and time of the extracted standby task table. For example, “complete” is set in the task ID 009 of the task table, and the reply source ID 008 can be acquired. The task ID 008 is searched from the task table, and the transfer source ID 006 is obtained. When the standby task table is searched using the ID 006 and the recipient “in charge 2” and the reception date and time “11/02 13:00” as keys, the task on the 6th row corresponds to the task ID 009 on the end date of this row. “11/03 10:30”, which is the reception date and time of the message, is stored.

  Returning to FIG. 5, if all tasks are confirmed in step S512, task information is drawn (step S513), a waiting period is drawn (step S514), and task relationships are drawn (step S514). S515), a schedule chart is displayed and the process is terminated.

Here, the drawing of the schedule chart will be described in detail. FIG. 8 is a diagram illustrating processing for drawing a schedule chart. A case for each recipient is acquired from the task table, and a schedule chart (Gantt chart) is drawn with the reception date and time and the deadline as the task start date and time and the scheduled end date and time (FIG. 8A). Next, the waiting task table is searched using the transfer source ID and the recipient of the task table as keys, and when a matching row is detected, the request date / time and the completion schedule (or end date) are displayed for the task (sender task). ) (See FIG. 8B). Specifically, editing is performed with changes such as changing the solid line part to a broken line. On the schedule chart created in FIG. 8B, the task start point (or end point) of the task having the transfer source ID and the transfer mail origin point of the transfer source task are connected by a line, and task delegation and branching The relationship is drawn (FIG. 8C).
Note that the task table and the standby task table in the flowchart of FIG. 5 correspond to the consignment entrustment information storage unit 250 in FIG.

  As described above, according to the schedule generation device according to the present embodiment, even when the requested item is entrusted to a worker, or when the work is divided into a plurality of workers. Because it is possible to clarify and grasp the relationship between trust and trust, it becomes easier to manage the schedule. When you share work between yourself and other workers, you can generate your own schedule by transferring it to yourself at the same time in addition to forwarding to other workers. Can also manage schedules.

  In addition, it is possible to grasp the relationship between commissioned and commissioned requests at a given date and time, as well as the status of commissioned and commissioned over time, so the working and standby status can be clarified. , Schedule management becomes easier.

  Furthermore, since the commissioned and commissioned states, that is, the operating state and the standby state are displayed in different display forms, it is possible to save the trouble of schedule management that can confirm the operating state and the standby state at a glance.

  Furthermore, by generating the schedule based on the e-mail information, it is possible to save the administrator's trouble by extracting necessary information from the e-mail information, and to improve the work efficiency of the schedule management.

(Other embodiments)
In the first embodiment, the consignee determines the consignor and transfers the mail to the consignee, acquires the information of the transferred mail, and generates the schedule. The schedule generation apparatus according to the present invention is configured to include a consignee determination processing unit that determines a consignee (mail transfer destination) according to the contents of the case and the consignment status of the consignee.
The entrustee determination processing unit may be provided in the schedule generation device 100, or may be provided in each person in charge or person in charge.

  The terminal that has received the requested matter analyzes the content of the requested matter. Analysis methods include morphological analysis and keyword analysis. For example, for a case that includes the keywords “computer”, “display”, and “pixel”, the person in charge A is determined as the transfer destination, and the keywords “computer”, “keyboard”, and “input” are included. The person in charge B is determined as the forwarding destination for the current case.

  In addition, the transfer destination is determined according to the contract status of each person in charge. For example, if the person in charge A has multiple (for example, three or more) cases and is unlikely to meet the deadline, the person in charge B is determined as the forwarding destination To do.

  After determining the transfer destination, the consignor confirms the transfer destination and performs transfer processing. The transferred case information is stored in the case information storage unit 240, and the process for creating the subsequent schedule is the same as that in the first embodiment.

  As described above, according to the schedule generation device according to the present embodiment, since the consignee is determined based on the contents of the item information of the requested matter and / or the consignment status of the consignee, the consignee suitable for the work and the standby state Therefore, it is possible to allocate the work by discriminating the consignees, and it is possible to improve the work efficiency and to perform the schedule management automatically.

  In the above embodiments, entrustment and entrustment by e-mail have been described. However, the present invention is not limited to e-mail. For example, entrustment contents that correspond to the mail server 201 even in entrustment on a paper basis. It can be applied as long as it has a device for managing the contents of the contract.

  Although the present invention has been described with the above embodiments, the technical scope of the present invention is not limited to the scope described in the embodiments, and various modifications or improvements can be added to these embodiments. . And embodiment which added such a change or improvement is also contained in the technical scope of the present invention. This is apparent from the claims and the means for solving the problems.

It is a hardware block diagram of the schedule production | generation apparatus which concerns on 1st Embodiment. It is a module block diagram of the schedule production | generation apparatus which concerns on 1st Embodiment. It is a flowchart which shows the process in the case of acquiring matter information from a mail server. It is a figure which shows an example of a structure of the schedule chart to produce and a case information storage part. It is a flowchart which shows the process which produces | generates a schedule. It is a figure which shows an example of a structure of a task table. It is a figure which shows an example of a structure of a standby task table. It is a figure which shows the process which draws a schedule chart.

Explanation of symbols

100 schedule generation device 101 CPU
102 RAM
103 ROM
104 Flash memory 105 HD
106 LAN card 107 Mouse 108 Keyboard 109 Video card 109a Display 110 Sound card 110a Speaker 111 Drive 200 Network 201 Mail server 202 Contact person terminal 202a Contact person 203 Person responsible terminal 203a Person responsible 204-206 Person terminal 204a 206a Person in charge 210 Extraction processing unit 220 Consignment trust information reception processing unit 230 Schedule output unit 240 Case information storage unit 250 Consignment trust information storage unit

Claims (7)

In the schedule generation device that generates a schedule for processing the requested matter based on the entered matter information about the requested matter,
Of the input matter information, matter information extraction means for extracting the matter information to be processed for each recipient ,
Information accepting means for accepting consignment information and / or consignment information generated based on the case information extracted by the case information extraction means;
Information storage means for storing the commission information received by the information reception means and / or the commission information;
If one trustee detects the case information transferred to another trustee, the request storage date and completion schedule of the detected case information is changed to the waiting time of the one trustee, and the information storage means stores A schedule generation apparatus comprising: output means for outputting a relationship between entrustment and entrustment of the requested item based on entrustment information and / or entrustment information to be performed.
In the schedule production | generation apparatus of Claim 1,
The schedule generating apparatus, wherein the output means displays a relationship between the case information entrustment and entrustment at a predetermined date and time and a status of entrusting and entrusting the case information over time. In the schedule production | generation apparatus of Claim 2,
The output means displays the status of commissioning and commissioning of the case information in different display forms. In the schedule production | generation apparatus in any one of Claim 1 thru | or 4,
The schedule generation apparatus, wherein the item information, the commission information, and / or the commission information is information exchanged by electronic mail. In the schedule production | generation apparatus in any one of Claim 1 thru | or 4,
A schedule generation apparatus comprising: a delegation destination determination unit that determines a delegation destination of the requested case based on the contents of the case information of the request case and / or the consignment status of the consignment destination. In the schedule generation method in which the computer generates a schedule for processing the requested matter based on the entered matter information regarding the requested matter,
Of the input matter information, a matter information extraction step for extracting the matter information to be processed for each recipient ,
An information receiving step for accepting consignment information and / or consignment information generated based on the case information extracted in the case information extraction step;
An information storage step of storing the commission information received in the information acceptance step and / or the commission information;
If one trustee detects matter information transferred to another trustee, the request date and time and completion schedule of the detected matter information are changed to the waiting time of the one trustee and stored in the information storing step A schedule generation method, comprising: an output step of outputting a relationship between the commissioning of the requested item and the commissioning based on the commissioned commissioning information and / or the commissioning information.
In the schedule generation program for causing the computer to function to generate a schedule for processing the requested matter based on the matter information regarding the inputted requested matter,
Of the input matter information, matter information extraction means for extracting the matter information to be processed for each recipient ,
Information accepting means for accepting consignment information and / or consignment information generated based on the case information extracted by the case information extraction means;
Information storage means for storing the commission information received by the information reception means and / or the commission information;
If one trustee detects the case information transferred to another trustee, the request storage date and completion schedule of the detected case information is changed to the waiting time of the one trustee, and the information storage means stores A schedule generation program for causing a computer to function as an output means for outputting a relationship between entrustment and entrustment of the requested item based on entrustment information and / or entrustment information.

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