JP2006190177A - Method for managing time limit of answering using e-mail system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To complete processing of a subject by a time limit of answering by managing the time limits of a plurality of subjects reliably. <P>SOLUTION: This method comprises: a request step (S1) of transmitting an e-mail describing a subject in which the time limit of answering and a processing person are designated from an information terminal (12a) of a requesting person(12) to a management server (16); a transfer step (S2) of recording the content and the time limit of answering of the e-mail received by the management server, imparting an identifier (N) to the e-mail, and transferring the e-mail to the information terminal (14a) of the designated processing person (14); and a reminding step (S3) of transmitting the e-mail to the effect that the time limit of answering is close to a communication terminal of the processing person when the management server does not receive an e-mail of a final answer with the identifier by a prescribed time before the time limit of answering. In this case, an e-mail for reminding is transmitted also to the requesting person. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a method for managing a response deadline of a matter requested by a requester to a processor, and more specifically, warns a processor that a response deadline of a matter is approaching by using an e-mail system, and The present invention relates to a response deadline management method using an e-mail system for alerting a requester and managing the final reply deadline of a case.

  In the past, requests for various jobs in most industries were made by handing a written request form from a client to a processor or by mail / facsimile transmission. Even in the electric power company that is the applicant of the present application, requests for various inspections and surveys of power generation / transmission facilities, requests for various construction work, etc. have been made in writing.

However, in recent years, networked personal computers have become widespread, and from the viewpoints of paperless requests, prompt requests for projects, reduction of communication costs, etc., job requests by e-mail using an e-mail system have become common. ing.
Here, it is normal for the e-mail sent by the client to the processor to request a final response up to the specified deadline. In such a case, mail data with a response deadline is sent from the client to the processor. Sent.

  Normally, such response time limit management is performed by the requester and the processor recording the response time limit in a schedule table or the like. If the client is not receiving the final response even though the response deadline recorded in the schedule table is approaching, the client generally tries to make the processor comply with the response deadline by making a reminder contact by e-mail or telephone. Met.

However, there is a problem that the management of the response deadline using such a schedule table is troublesome and the management becomes complicated when a plurality of cases with different response deadlines occur. For this reason, there was a case where the reply deadline was caused by omission of the schedule table or missed reply deadline.
In particular, the power company that is the applicant of the present application has a large number of power generation and transmission facilities, and it is necessary to request various inspections and surveys, various constructions, etc., to internal and external related places. It was very difficult to manage the deadline for answering the case, and it took a lot of time to check whether there was a final reply.

Under such circumstances, as in the case of “e-mail system and response time limit management method” described in Patent Document 1, when the corresponding response information is not transmitted from the receiver (processor), the transmission source (requester) and Displaying information indicating the existence of communication information with a response time limit to the receiver and sending warning information about the response time limit to the receiver at a predetermined date and time before the response time limit of the response information A system and method have been devised for the purpose of realizing reliable response deadline management without performing management work related to deadlines.
Japanese Patent Laid-Open No. 9-139752

  However, in the invention described in Patent Document 1, when there are a plurality of cases, there is no specific method for how to manage these cases so that the response deadline is observed. In addition, when a plurality of e-mails are exchanged between the requester and the processor for the same case, there is no description as to which e-mail is used to determine the final response. Therefore, depending on the invention described in Patent Document 1, it is not possible to manage response deadlines for a large number of cases, and multiple emails are exchanged between the requester and the processor even in the same case. In such a case, there was a problem that the response deadline could not be managed.

  The present invention has been proposed in order to solve the above-mentioned problem, and even when there are a plurality of cases with a reply deadline, this can be managed reliably, and a plurality of e-mails can be sent for the same case. It is an object of the present invention to provide a reply deadline management method using an electronic mail system that can manage the final reply even when exchanged and can make the reply deadline complied with.

  In order to achieve the above object, the invention described in claim 1 is directed to an information terminal (12a) of a client (12) who requests a case (W) with a reply deadline and a processor who processes the case. Reply deadline management method using an e-mail system configured to connect the information terminal (14a) of (14) to a management server (16) that manages e-mails via a communication network (18) A request stage (S1) in which an e-mail describing a case in which a reply deadline and a processor are specified is transmitted from the information terminal of the requester to the management server, and the contents of the e-mail received by the management server and The reply time limit is recorded, an identifier (N) is assigned to the e-mail, and the e-mail is transferred to the information terminal of the designated processor (S2). A reminder stage (S5) for sending an e-mail indicating that the response deadline is imminent to the processor's communication terminal if the e-mail of the final answer with the identifier is not received by the time of It is characterized by that.

  According to the second aspect of the present invention, the management server (16) does not receive from the processor (14) the final reply e-mail with the identifier (N) by a predetermined time before the reply deadline. In addition, the method further includes an arousing step (S6) of sending an e-mail to the effect that the reply deadline is approaching to the communication terminal (12a) of the requester (12).

  According to a third aspect of the present invention, the processor (14) sends, to the management server (16), an e-mail accompanied by the identifier (N) to which an identification symbol signifying that the e-mail is the final reply e-mail. And the management server manages whether or not a final reply e-mail from the processor is received based on the identification symbol.

  According to a fourth aspect of the present invention, the client (12) adds an identification sign indicating that the final response e-mail has been received after receiving the final response e-mail from the processor (14). Sent to the management server (16), and the management server manages the presence / absence of reception of the final reply email from the processor until the reply due date based on the identification symbol. .

  In the invention according to claim 5, the management server (16) classifies the e-mail between the requester (12) and the processor (14) for each case (W) based on the identifier (N). The contents are recorded, and the requester and the processor access the management server (16) by using their information terminals (12a, 14a), so that the subject matter, the final reply deadline and the final reply to which they are related It is possible to refer to the data table (T) including the presence or absence of e-mails and the contents of e-mails for each case.

  The invention described in claim 6 is characterized in that transmission / reception of electronic mail by the requester (12) and the processor (14) is performed using a web mail system.

  The invention according to claim 7 is that the client (12) and the processor (14) are the same person, and the case (W) is managed by sending and receiving e-mail addressed to him. It is characterized by.

  In the invention according to claim 8, the manager (22) who organizes the case (W) accesses the management server (16) using his / her information terminal (22a), so that the title of the case is finalized. It is possible to refer to a data table (T) including an answer deadline and the presence / absence of a final answer.

  According to the first aspect of the present invention, the management server sets the response deadline by using the communication network represented by the Internet and exchanging electronic mail between the requester and the processor via the management server. If there is no e-mail of the final response from the processor by a predetermined time before the response deadline, the final response can be prompted by sending an e-mail from the management server to the processor . As a result, it is expected that the processor will endeavor to reply by the reply deadline, and it is possible to prevent the reply deadline from being overdue due to an error. Each item is automatically assigned an identifier by the management server, and each item is managed based on this identifier. Therefore, even when there are a plurality of items, it can be easily managed.

  According to the invention described in claim 2, when the management server does not receive the final response e-mail from the processor by a predetermined time before the reply deadline, the reply deadline is approaching the requester. By sending an e-mail, the client's attention is alerted, and it is possible to contribute to prevention of missed reply deadlines.

  According to the third aspect of the present invention, when the processor sends the final reply e-mail, the same matter can be obtained by adding to the e-mail a predetermined identification sign that means the last e-mail. Even when a plurality of electronic mails are exchanged between the requester and the processor, the management server can manage whether or not there is a final answer.

  According to the fourth aspect of the present invention, the client who has received the final reply e-mail from the processor receives the e-mail to which the identification symbol indicating that the final reply e-mail has been received is sent to the management server. By sending, even if multiple emails are exchanged between the requester and the processor for the same matter, the management server confirms the receipt of the client's final response and manages the presence or absence of the final response can do.

  According to the fifth aspect of the present invention, transmission / reception of electronic mail between the requester and the processor is performed via the management server, and the management server classifies and records the electronic mail based on the identifier to which the electronic mail is added. By filing, the requester and the processor can easily confirm the contents of the data table and the e-mail of the related matter later.

  According to the sixth aspect of the invention, by sending and receiving e-mails using web mail, the setting of the answer deadline is set, and the e-mail at the reminder stage and the awakening stage is sent several days before the reply deadline. The setting of whether or not it is the final answer or the like can be easily performed by, for example, specifying the date using the pull-down menu or specifying the final answer.

  According to the seventh aspect of the present invention, the requester (the processing person) is the same person as the processing person, and the requester (processing person) sends and receives e-mails addressed to him / her via the management server. Person) will be able to manage deadlines and electronic filing of their related projects. As a result, it is possible to effectively prevent a time limit due to error.

  According to the invention described in claim 8, the administrator who organizes the cases accesses the management server, so that the title of each case, the final response deadline, the presence / absence of the final response, the date of the final response, the request A data table such as the number of e-mails exchanged between the user and the processor can be referred to. As a result, the administrator can easily check and check the progress of each case. In addition, it is preferable that the administrator can confirm the contents of the exchanged e-mail by designating a case described in the data table.

The response deadline management method using the e-mail system of the present invention is when the electric power company requests various inspections and surveys on various power generation / transmission facilities owned by the power company to various internal and external related places. In addition, the purpose is to manage the deadlines for answering multiple cases.
Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is an overall configuration diagram of an e-mail system used in the answer deadline management method of this embodiment. The e-mail system 10 includes an information terminal 12a of a requester 12 that requests a case W for which a reply deadline is set, an information terminal 14a of a processor 14 that processes a case, and the requester 12 and the processor 14. The management server 16 of the management center 23 that manages the exchange of e-mails between them, the information terminal 22a of the manager 22 that organizes the case W, and the Internet (communication network 18), and each information The terminals 12a, 14a, and 22a are connected to each other by the communication network 18 via the management server 16 so that they can communicate with each other.
Data exchange using the Internet protocol (TCP / IP) is performed between the information terminals of the requester 12, the processor 14, and the manager 22 and the management server 16. Note that all transmissions of e-mails by the requester 12 and the processor 14 are performed by web mail.

  Each information terminal 12a, 14a, 22a of the requester 12, the processor 14, and the manager 22 outputs to an input unit for inputting various information, an input processing unit for processing input data, and an output device. Output control unit for performing control processing for the above, a transmission / reception unit for transmitting input data to the management server 16 of the management center 23, etc., in addition to various document processing functions, at least a homepage browsing function using a web browser and electronic It has a mail transmission / reception function.

FIG. 2 is a block diagram showing the configuration of the management server 16 of the management center 23 in this embodiment.
The management center 23 is an application service provider that executes various application programs for managing electronic mail exchanged between the requester 12 and the processor 14. The management server 16 includes a web server 25 and a database server 27 that are connected to the Internet via an Internet always-on connection line. In each server, data analysis, data transfer, various arithmetic processes, and data storage are performed. Processing is performed.

The web server 25 performs display transmission of a requested URL (Uniform Resource Locator), reception / transfer of web mail data, and exchange of signals with the database server 27.
The database server 27 records the mail addresses, IDs and passwords of the requester 12, the processor 14, and the administrator 22, and records various mail data including a reply deadline in response to a signal from the web server 25. In addition to the creation of the data table T, the identifier N is assigned to the mail of the first case request from the requester 12. In addition, the database server 27 manages the date and time using a built-in internal clock, and periodically monitors the response deadline of each case W (for example, once a day).

  A reply time limit management method using the electronic mail system 10 configured as described above will be described based on the flowchart shown in FIG.

[Request stage (S1)]
This stage is a stage where an electronic mail (web mail) describing the contents of the request item W is transmitted from the information terminal 12a of the requester 12 to the management server 16.
As shown in FIG. 3, the requester 12 who requests the case W inputs the URL of a homepage (case input page) prepared for inputting the case request and accesses the management server 16. The management server 16 that has received access from the requester 12 transmits page data for requesting input of an ID and a password to the information terminal 12a of the requester. In response to a request for input of an ID and a password, the requester 12 inputs an ID and password registered in advance, and the management server 16 authenticates this to log in to the case W input page.
In the case input page, a column for inputting the mail address of the processor 14 who requests processing of the case W (may be the representative email address of the department in charge of processing), a column for inputting the subject of the case W, the case W In addition to the field for inputting the text of the request contents, there are provided a field for specifying a reply deadline, and a field for designating how many days before the reply deadline a reminder or a reminder e-mail is to be transmitted. It should be noted that the designation of the reply deadline and the number of days before the reply deadline to send the reminder or reminder e-mail (hereinafter referred to as “confirmation date”) are made by selection from the pull-down menu. That is, the response deadline is specified by selecting the year, month, and day from the pull-down menu, for example, January 23, 2005. The confirmation date is specified by selecting from the pull-down menu, for example, one day ago. Specify 3 days ago, 1 week ago, 1 month ago. It is also preferable to provide a plurality of columns for designating confirmation dates and specify different days in each column so that a later-described reminder or reminder e-mail can be transmitted a plurality of times.
The requester 12 who has made the necessary input in all the columns sends a case processing request e-mail (web mail) to the management server 16 by clicking a send button provided on the case input page. .

[Transfer Stage (S2)]
This stage is a stage in which the management server 16 processes, records, and manages the email of the case processing request received, and forwards the email to the information terminal of the designated processor 14.
As shown in FIG. 3, the management server 16 that has received the case request e-mail from the requester 12 determines the requester 12 from the input ID, and also determines the identifier N that is the management number of the case W. It is given after the title of the received e-mail. For example, when the subject described by the client 12 is “Re: No. 112 transmission tower inspection request”, the subject after the identifier N is given: “Re: No. 112 transmission tower inspection request-20041215 / 001 ". Subsequent e-mail exchange is performed without changing the subject after the identifier N is given. The first half of the identifier N is the date when the case processing request e-mail is transmitted, and the second half is the order in which new request cases received by the management server 16 are received.
Further, in addition to the subject from the description of the e-mail, the management server 16 extracts the data regarding the response deadline, the data regarding the confirmation date, and the text of the request contents of the case W, and records them in the database server. Data recording / management in the database server 27 is performed based on the identifier N. The title, the email address of the requester 12, the email address of the processor 14, the request date, the reply deadline, the confirmation date, and the text of the request content are Each identifier N is classified and its data table T is created.
The management server 16 that has recorded various data includes, in the mail address of the processor 14 designated by the requester 12, the subject after the assignment of the identifier, the text indicating that the case processing request has been made, and the contents of the requested case W. Send an e-mail with the URL of the homepage.

[Request reception stage (S3)]
This stage is a stage where a request for the case W is made to the processor 14 designated by the client 12.
As shown in FIG. 3, the processor 14 that has received the e-mail transferred from the management server 16 clicks the described URL, thereby providing a homepage (case confirmation page) prepared for confirming the contents of the case W. ). The management server 16 that has received access from the processor 14 transmits page data for requesting input of an ID and a password to the information terminal 14 a of the processor 14. In response to a request for input of ID and password, the processor 14 inputs a pre-registered ID and password, and the management server 16 authenticates this to log in to the case confirmation page. Confirm the request contents and final response deadline.
Note that the reception of the email of the processor 14 at this stage is not limited to the reception by the web mail using the browser as in the request stage described above, and can be performed by a normal mailer (e-mail software). . By using an ordinary mailer to receive e-mails, it is expected to activate the mailer at least once a day to check the received e-mails, and it is possible to promptly process matters. Become.
Further, the management server 16 that has confirmed the login of the case confirmation page by the processor 14 records the login history and confirms the contents of the requested case W by the processor 14 to the registered mailer 12 email address. Send an email to the effect that has been done.

[Answer stage (S4)]
In this stage, the processor 14 sends an inquiry e-mail to the requester 12 (when there is an inquiry), and the processor 14 sends a final answer e-mail to the requester 12. is there.
As shown in FIG. 4, when the processor 14 confirming the request content from the requester 12 wants to make an inquiry to the requester 12 about the request content, the processor 14 uses the same procedure as in the request reception stage to confirm the case. Log in to the page and click on the “Reply” tab provided on the same page as the page containing the details of the request for the case W, for replying to enter inquiries and answers to the client 12 Display the page. The processor 14 inputs an inquiry item in a predetermined input field, and finally clicks a transmission button on the same page to transmit an e-mail.
The management server 16 is a homepage that includes the subject to which the identifier N is assigned, the text that the processor 14 has inquired about the requested matter W, and the content of the inquiry, addressed to the registered mail address of the requester 12. An e-mail containing the URL is sent.
The requester 12 who has received the e-mail from the management server 16 accesses the item confirmation page by clicking on the URL described, logs in to the item confirmation page by entering the ID and password, and inquires Check the contents of. Then, click the “Reply” tab on the same page to display the reply page, enter the answer to the inquiry in the input field, and finally click the send button on the same page to answer the inquiry An e-mail describing the above is sent to the management server.
As described above, the requester 12 and the processor 14 receive the e-mail, refer to the contents of the described URL, and reply to the sender via the management server 16. It is possible to record and manage electronic mail exchanges between the processors 14.
Also, as shown in FIG. 5, when the processor 14 completes the processing of the case W based on the request from the requester 12, the processor 14 logs in to the case confirmation page by the same procedure as described above, By clicking the “Reply” tab, a reply page is displayed, a final answer is input in a predetermined input field, and an e-mail of the final answer is transmitted by clicking a send button at the end. At that time, a check mark is put in a check box provided to indicate that it is an e-mail of the final answer on the same page (this becomes an identification symbol meaning that it is the final answer).
The management server 16 sends the subject to which the identifier N is assigned to the registered mail address of the requester 12, the text that the final response from the processor 14 has been received from the processor 14 and the content of the final response. Send an e-mail with the URL of the homepage that contains it.
The client 12 who has received the e-mail from the management server 16 accesses and logs in to the case confirmation page and confirms the content of the final answer. Then, the fact that the final answer has been received is transmitted to the management server 16 by clicking the “final answer confirmation complete” button provided on the same page (this is an identification symbol that means that the final answer has been received).
The management server 16 receives the notification that the final answer from the client 12 has been received, and manages this based on the identification number.
The transmission contents of the e-mails from the requester 12 and the processor 14 are additionally recorded in time series by the management server 16 in the data table T created in the transfer step S2.

[Dunning Stage (S5) and Arousing Stage (S6)]
This stage is a stage for notifying the requester 12 and the processor 14 when the management server 16 does not receive the final reply e-mail by the designated confirmation date.
As shown in FIG. 6, when the management server 16 has not received the final response from the processor 14 by the confirmation date in the response step S4, the management server 16 sends the communication terminals 12a and 14a of the requester 12 and the processor 14 to each other. Send an e-mail stating that the response deadline is approaching. As a result, the processor 14 is expected to endeavor to make a final reply before the reply deadline, and the client 12 can prevent the reply deadline from being missed due to an error.
In addition, when the management server 16 has not received a notification that the final response from the requester 12 has been received in the response step S4, the confirmation of the final response by the requester 12 is completed on the communication terminal 14a of the processor 14. Send an email stating that you have not done so.
These e-mails are sent to the registered mail addresses of the requester 12 and the processor 14, and the requester 12 and the processor 14 receive it by a normal mailer.

[Other stages]
Although not shown, the requester 12 and the processor 14 access the management server 16 using the ID and password, and click the item management tab on the top page to open the item management page. The management server 16 displays, on the management page, a list (data table T) including the titles of cases related to the accessor (requester 12 or processor 14), the final response deadline, and the presence / absence of the final response from the ID. The accessor can refer to the data table T to refer to the final reply deadline, the presence / absence of the final reply, the contents of the exchanged e-mail, and the like.
Further, the manager 22 who organizes the cases can refer to the data table T for all the cases by using the master ID and password set for the manager, and the deadline of the final answer and the final answer. The presence or absence can be monitored. Further, the administrator 22 can sort the data table T on the screen to sort the cases for each case. For example, a case in which a final reply has not yet been made and a reply deadline is approaching. It is also possible to display from the top (of course, it is preferable that such a sort function can be used when the client or processor refers to the data table).

  Here, the requester 12 and the processor 14 described above are the same person, and the person performs the request stage S1, the request reception stage S3, and the reply stage S4, and the management server 16 sets the final reply deadline. If the person is to record and manage email exchanges and email exchanges, the person may be aware of the schedule of his / her work and electronic filing (including attached files) of his / her work. become able to.

  The reply deadline management method using the electronic mail system of the present invention uses an electronic mail system typified by the Internet or an intranet, and manages the final reply deadline of the case by the management server and records exchanged email data. If it is a thing, it is not restricted to the thing using the above web mail systems, It is realizable also by transmission of the email using a normal mailer. In this case, matter management records and records emails exchanged based on the identification number initially assigned to the subject of the matter request email, and also specifies the response deadline and confirmation date The fact that it is the final answer, etc. can be described by recording the required data from the text data by recording it in accordance with a predetermined format.

  As described above, according to the reply deadline management method using the electronic mail system of the present invention, when there are a plurality of cases with reply deadlines, it is possible to reliably manage the presence or absence of the final reply until the reply deadline. In addition, even when a plurality of e-mails are exchanged for the same item, the data can be recorded and managed. Such a response time limit management method is not limited to managing the response time limit of a plurality of cases in the electric power company described in the embodiment, and can be used in any industry, and within a range not departing from the gist of the present invention. Of course, various changes can be made.

1 is an overall configuration drawing of an overall configuration diagram of an electronic mail system used in the present invention. It is a block diagram which shows the structure of a management server. It is the flowchart which showed transfer of the data between the requester of the request stage (S1) in this example, a transfer stage (S2), and a request reception stage (S3), a processor, and a management server. It is the flowchart which showed transfer of the data between a requester, a processor, and a management server of the reply stage (S4) in a present Example. It is the flowchart which showed transfer of the data between a requester, a processor, and a management server of the reply stage (S4) in a present Example. It is the flowchart which showed transfer of the data between a requester, a processor, and a management server of a dunning stage (S5) and a calling stage (S6) in a present Example.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 E-mail system 12 Requester 12a Information terminal 14 Processor 14a Information terminal 16 Management server 18 Communication network 22 Administrator 22a Information terminal 23 Management center 25 Web server 27 Database server W Case N Identifier T Data table S1 Request stage S2 Transfer stage S3 Request reception stage S4 Reply stage S5 Dunning stage S6 Arousal stage

Claims (8)

Managing the e-mail of the information terminal (12a) of the requester (12) who makes a request for the case (W) with a reply deadline and the information terminal (14a) of the processor (14) who processes the case A response time limit management method using an electronic mail system configured to be communicably connected to a management server (16) via a communication network (18),
A request stage (S1) in which an e-mail in which a matter specifying an answer deadline and a processor is transmitted from the requester's information terminal to the management server;
A transfer step (S2) for recording the content and reply deadline of the email received by the management server, adding an identifier (N) to the email, and forwarding the email to an information terminal of a designated processor; ,
If the management server does not receive the final response e-mail with the identifier by a predetermined time before the response deadline, it prompts the processor communication terminal to send an e-mail indicating that the response deadline is approaching Stage (S5);
An answer deadline management method using an e-mail system characterized by including:   Communication of the requester (12) when the management server (16) does not receive the final response e-mail with the identifier (N) from the processor (14) by a predetermined time before the response deadline. The reply deadline management method using the electronic mail system according to claim 1, further comprising an urging step (S6) of sending an electronic mail indicating that the reply deadline is approaching to the terminal (12a). The processor (14) sends an e-mail with the identifier (N) to which an identification sign indicating that it is an e-mail of the final response to the management server (16),
The response deadline using the e-mail system according to claim 1 or 2, wherein the management server manages whether or not a final response e-mail has been received from a processor based on the identification symbol. Management method. The requester (12) receives the e-mail of the final response from the processor (14), and then sends an e-mail to which an identification symbol indicating that the e-mail of the final response has been received is added to the management server (16). To
3. The e-mail system according to claim 1, wherein the management server manages whether or not an e-mail of a final response from a processor until the response deadline is received based on the identification symbol. The answer deadline management method. The management server (16) classifies the e-mail between the requester (12) and the processor (14) for each case (W) based on the identifier (N) and records the contents,
The requester and the processor access the management server (16) by using their own information terminals (12a, 14a), and thereby data including the subject matter, final reply deadline, and the presence / absence of the final reply to which the requester and the processor are associated. The reply time limit management method using the electronic mail system according to claim 1, wherein the contents of the electronic mail for each table (T) and each item can be referred to.   5. The reply deadline management method using an e-mail system according to claim 1, wherein transmission / reception of e-mail by the requester (12) and the processor (14) is performed using a web mail system. .   The requester (12) and the processor (14) are the same person, and manage the case (W) by sending and receiving e-mails addressed to them. An answer deadline management method using the electronic mail system according to any one of the above.   The manager (22) who organizes the case (W) accesses the management server (16) using his / her information terminal (22a), thereby including the title of the case, the final reply deadline, and the presence / absence of the final reply. The reply time limit management method using the electronic mail system according to any one of claims 1 to 7, wherein the data table (T) can be referred to.

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