JP5057864B2 - Automatic business distribution system and automatic business distribution method - Google Patents

Description

  The present invention relates to an automatic business distribution system and an automatic business distribution method.

Conventionally, vehicle information such as vehicle position, empty / full distinction, etc. has been received from each vehicle by an AVM system (Automatic Vehicle Monitoring System) using GPS (Global Positioning System). On the other hand, a mechanism for issuing a dispatch command wirelessly is known (for example, Patent Document 1). According to this method, the time required for the mediation of information by the dispatch operator can be greatly reduced, and reliable and prompt dispatch can be performed.
A method for receiving a GPS signal from a GPS satellite by a mobile phone, specifying location information of the mobile phone, and calculating a travel time to the destination based on the destination and the location information of the mobile phone is disclosed in Patent Literature 2 is disclosed.
JP-A-11-213290 JP 2007-127428 A

  The above system is suitable when dispatching to an empty vehicle immediately. For example, from a plurality of persons in charge who move from a plurality of places to a new work site during the movement. It is not necessarily suitable for selecting an appropriate person in consideration of an increase in travel time and the like in a form of stopping by. Therefore, when multiple persons in charge work while moving from one place to another, contact the person in charge and ask whether they should assign the newly requested work from the customer. I did not understand. Moreover, as a result, the person in charge must respond to the communication.

  Therefore, the present invention provides an automatic business distribution system capable of automatically selecting which person to be assigned a work newly requested by a customer from among persons in charge of moving a place and performing work. It aims at providing an automatic business allocation method.

The inventor utilizes the position information of the person in charge, the position information of the place where the person in charge is scheduled to perform the work, and the position information of the place where the new work should be performed, and a system for achieving the above-mentioned object The method has been found and the present invention has been completed.
Specifically, the present invention provides the following. In addition, in order to make an understanding easy, although the code | symbol corresponding to embodiment of this invention is attached | subjected and demonstrated, it is not limited to this.

(1) An automatic job distribution system for selecting a person to whom the new work is to be assigned in order to assign a new work to any one of a plurality of persons in charge who move the work place. Because
Position information acquisition means (12) for acquiring position information of current locations of the plurality of persons in charge;
The position information of the plurality of persons in charge acquired by the position information acquisition means, the position information of the work place of the work scheduled by the plurality of persons in charge, and the position information of the work place of the new work A selection means (13) for selecting a person in charge to which the new work is to be assigned,
An automatic business distribution system characterized by comprising:

  According to this invention, the system selects the person in charge to which the work should be assigned in consideration of the position information of the person in charge's current location, the position information of the place where the work is scheduled, and the place where the new work is to be performed. Therefore, a suitable person in charge can be selected without human intervention.

  (2) The automatic job distribution system according to (1), further comprising a transmission unit (14) for transmitting the new work assignment request to the person in charge selected by the selection unit (13).

  According to the present invention, since the system automatically transmits a new work assignment request to the person in charge selected by the system, it is possible to contact the person in charge without manual intervention.

  (3) The selection means (13) increases the travel time when the new work is assigned to the person in charge from the travel time required for the person in charge to go to the work place planned for the work. The person-in-charge to which the new work should be assigned is selected based on (1) or (2).

  According to the present invention, since the person in charge can be selected based on the travel time that increases when a new work is assigned, it is possible to select the person in charge with a small increase in travel time.

  (4) The travel time required for the person in charge to go to the work place planned for the work is the shortest of the total travel time required for the person in charge to go to the work place planned for the work. The automatic business distribution system according to (3), characterized in that the system is a thing.

  According to the present invention, since the traveling time that is increased when a new work is assigned is determined in comparison with the total traveling time when the person in charge travels around the work place of the work scheduled by the person in charge, It is possible to predict the most efficient movement method of the person and select the appropriate person in charge.

  (5) The travel time required for the person in charge to go to the work place planned for the work is the travel time between the work places for the work in the work place planned for the person in charge. The automatic work distribution system according to (3), characterized in that it is the total travel time required to travel so as to be the shortest.

  According to the present invention, a new work is assigned to the work place planned by the person in charge as compared with the total move time when moving so as to minimize the move time between work work places. Therefore, it is possible to select a suitable person in charge by predicting a movement method that the person in charge can normally take.

  (6) The travel time that increases when the new work is assigned to the person in charge is the total time required for the person in charge to go to the work place planned for the work and the work place for the new work. (3) or (4), characterized in that it is the difference between the shortest travel time and the total travel time required to go to the work site scheduled by the person in charge Automatic business distribution system.

  According to the present invention, the shortest one of the total travel times required for going to the work place planned for the person in charge and the work place for the new work is the work for the work scheduled for the person in charge. Since the determination is made based on the travel time that increases compared to the total travel time required to go to the ground, it is possible to select a person in charge who has a short total travel time after the assignment.

  (7) The travel time that increases when the new work is assigned to the person in charge is calculated from the total travel time required for the person in charge to go to the work place planned for the work. (3) to (3), which is the minimum travel time that increases when going to the new work site before going to the work site or after going to one of the work sites of the work. 5) The automatic job distribution system according to any one of the above.

  According to the present invention, it is possible to select a person in charge who has the shortest travel time when assigning a new work compared to before assigning a new work. Person can be selected.

  (8) The selection means (13) is based on a travel time from either the current location of the person in charge or the work place of the work scheduled by the person in charge to the work place of the new work. The automatic job distribution system according to (1) or (2), wherein a person in charge to which a new work is to be assigned is selected.

  According to the present invention, since the work area of the new work can assign the person in charge of the short travel time from the current place of the person in charge or the place where the work is scheduled, the person in charge with a little waste of the travel time in particular. Can be selected.

(9) In order to assign a new work to any one of a plurality of persons in charge by moving the work place, the person in charge to which the new work is to be assigned is selected using a computer. An automatic job distribution method that
Obtaining location information of the current location of the person in charge;
Based on the acquired position information of the person in charge and the position information of the work place of the work scheduled by the person in charge, to go to the work place of the work scheduled by the person in charge Determining the travel time required;
Obtaining a travel time that increases when the new work is assigned to the person in charge based on the location information of the work place of the new work;
Selecting a person in charge to assign the new work based on the increasing travel time;
An automatic job distribution method characterized by comprising:

  According to the present invention, when a new work is assigned by the computer in consideration of the position information of the current location of the person in charge, the position information of the place where the work is scheduled, and the place where the new work is performed. Since a person in charge to which work is to be assigned is selected in response to an increase in travel time, a suitable person in charge can be selected without human intervention.

  According to the present invention, when assigning a new work to a person who performs work by moving the work place, the position information of the current position of the person in charge, the position information of the place where the work is scheduled, Since the computer can select the person in charge who has the shortest travel time based on the position information of the new work place, the person in charge can be selected quickly and optimally.

  The present invention relates to an automatic work distribution system capable of automatically selecting which person to be assigned a work newly requested by a customer among persons in charge of moving a place and performing work, and In order to provide an automatic work distribution method, in order to assign a new work to any one of a plurality of persons who move the work place and perform the work, the person who should be assigned the new work An automatic job distribution system for selecting persons, position information acquisition means (12) for acquiring position information of current positions of the persons in charge, and positions of the persons in charge acquired by the position information acquisition means (12) The person in charge of assigning the new work based on the information, the position information of the work place of the work scheduled by the plurality of persons in charge, and the position information of the work place of the new work Selection means for selecting (13) was achieved by providing a.

Hereinafter, the best mode for carrying out the present invention will be described with reference to the drawings. This is merely an example, and the technical scope of the present invention is not limited to this.
(First embodiment)
In the first embodiment, for each person in charge, for the work scheduled by each person in charge, the total movement time (hereinafter referred to as “the shortest total movement time” such that the total time required for movement between each work place is minimized. ”) And the“ shortest total travel time ”difference when a new task is assigned to each person in charge, and assigns it to the person in charge with the smallest difference.

  FIG. 1 is an overall view of an automatic business distribution system 10 and its peripheral systems. The automatic job distribution system 10 includes a storage device 51 in which a new job whose request has been received from the customer 20 by the application receiving system 15 is recorded, a control device 40 that accesses the storage device 51, and the like. The control device 40 comprises position information acquisition means 12, selection means 13, and transmission means 14 under the control unit 11, and the scheduled work information 17 of each person in charge recorded in the storage device 51 and work of new work Based on the position information of each work place included in the information 18 and the position information of the current positions of the persons in charge 1 to 3 acquired from the external position information acquisition server 16 connected via the network 19 The person in charge is selected and the person in charge is notified of the selection result.

  The control unit 11 is located at the core of the automatic job distribution system 10 and controls the operation of the position information acquisition unit 12, the selection unit 13, and the transmission unit 14, and also inputs and outputs data with the storage device 51, and a position information acquisition server. 16 and communication control for the network 19 connected to the GPS-compatible mobile phones 21 to 23 held by the persons in charge 1 to 3. The location information acquisition server 16 is usually installed by a telecommunications carrier that provides a location data acquisition service, and the location data of the persons in charge 1 to 3 possessing GPS-compatible mobile phones 21 to 23, etc. And are provided to the automatic business distribution system 10. In addition, although only three persons in charge are described, it may be more than three or less than three.

[Hardware configuration of automatic job distribution system 10]
FIG. 2 is a diagram illustrating a hardware configuration of the automatic job distribution system 10 according to the present embodiment.
The automatic work distribution system 10 includes a CPU (Central Processing Unit) 41 (a plurality of CPUs such as a CPU 42 may be added in a multiprocessor configuration), a bus line 30, a communication I / F (I / F). Interface) 43, main memory 44, BIOS (Basic Input Output System) 45, display device 46, I / O controller 47, and input devices 48 such as a keyboard and a mouse.

The communication I / F 43 is a network adapter that enables the automatic job distribution system 10 to be connected to the location information acquisition server 16 and GPS-compatible mobile phones 21 to 23 via the network 19. The communication I / F 43 may include a modem, a cable modem, and an Ethernet (registered trademark) adapter.
The BIOS 45 stores a boot program executed by the CPU 41 when the automatic business distribution system 10 is started, a program depending on the hardware of the automatic business distribution system 10, and the like.

The display device 46 displays a screen such as a calculation processing result by the automatic job distribution system 10, and includes a display device such as a cathode ray tube display device (CRT) or a liquid crystal display device (LCD).
A storage device 51 such as a hard disk 49 and a semiconductor memory 50 can be connected to the I / O controller 47.
The input device 48 accepts input by an administrator of the automatic job distribution system 10.
The hard disk 49 stores various programs for functioning as the automatic business distribution system 10 and programs for executing the functions of the present invention.

In the above example, the hardware configuration of the automatic business distribution system 10 has been mainly described. However, the functions described above are realized by installing a program in a computer and operating the computer as the automatic business distribution system 10. You can also Therefore, the functions realized by the automatic job distribution system 10 described as an embodiment in the present invention are executed by executing the above-described method by the computer or by introducing the above-described program into the computer. This is also possible.
The computer referred to in the present invention refers to an information processing device provided with a storage device, a control device, etc., and the automatic job distribution system 10 is constituted by an information processing device provided with a storage device 51, a control device 40, etc. This information processing apparatus is included in the concept of the computer of the present invention.

[table]
FIG. 3 is a diagram showing a business table according to the present embodiment. The business table is a table for registering the business content when a business request is received from the customer 20. The business number 100, the business content 101, the work location (longitude / latitude) 102, the person in charge number 103, and the approval / disapproval 104 Consists of The business number 100 is a serial number assigned in the order of registration in the business table. The work place (longitude / latitude) 102 is the longitude and latitude of the place where the work should be performed. The person-in-charge number 103 is not determined when a business request is received, but is determined after contacting the person in charge. The determination method will be described in the processing flow. The completion / deletion 104 is set by the system when the person in charge receives a business end report.

  FIG. 4 is a diagram showing a person-by-person position table according to the present embodiment. The person-in-charge position table acquires and records the current position information for each person in charge. It consists of a person-in-charge number 120, a GPS-compatible mobile phone address 121, and a current location (longitude / latitude) 122. The GPS-compatible mobile phone address 121 is for acquiring the location information of the person in charge who has the GPS-compatible mobile phone with respect to the location information acquisition server 16.

  FIG. 5 is a diagram showing a travel time table according to the present embodiment. The travel time table is a table in which travel times between two locations are registered in advance. It consists of a start point (longitude / latitude) 130, an end point (longitude / latitude) 131, and a travel time 132. The time required for movement between work sites can be obtained by referring to this movement time table. Therefore, it is desirable to register as much information as possible. If there is no matching data, for example, it is only necessary to refer to the place where the sum of the differences between the start point and the end point is the smallest. In addition, when the travel time between two points can be examined by other methods (for example, Patent Document 2), this travel time table may not be used.

  FIG. 6 is a work table used for finding a way to go when all of a plurality of places are visited. When there are two places, (a) is used, when there are three places, (b), and when there are four places, (c) is used. The place 140, the place 150, and the place 160 are places to visit, respectively, and the columns 141 to 142, the columns 151 to 156, and the columns 161 to 184 are parameters for rearranging the order of visiting. This parameter represents a permutation of n numbers from 1 to n when n places are visited, n! There are (n factorial) streets.

[Processing flow]
The processing flow of the automatic business distribution system will be described with reference to FIG. Unless otherwise specified, the following processing is performed by the control device 40 of the computer that processes the automatic business distribution system.

  When a business request is received from a customer, the business content is registered in the business table (FIG. 3) (S1000). The items to be registered are the business number 100, the business content 101, and the work place (longitude / latitude) 102, and the person-in-charge number 103 and the completion / non-response 104 remain blank. Here, for convenience of explanation, it is assumed that the work place of the work newly requested by the customer is N. The same applies to the following embodiments.

  Next, based on the GPS-compatible mobile phone address 121 of the person-in-charge position table (FIG. 4), the position information acquisition server 16 is inquired of the position information of each person in charge at the same time (S1010). Then, the inquiry result is registered in the person-in-charge position table (FIG. 4) (S1020). Hereinafter, for convenience of explanation, it is assumed that the current location of the first person in charge is P2, the current location of the second person in charge is P2, and the current location of the third person in charge is P3. The same applies to the following embodiments.

  Next, when the work areas registered in the work table (FIG. 3) for which the completion 104 is not “done” are shown for each person in charge, D, F, For the number person in charge, B, G and I, and for the number three person in charge, E and H. Therefore, for example, in the case of the first person in charge, the vehicle starts from the current location P1 and goes around two points D and F.

  There are two ways of turning in this case: P1 → D → F and P1 → F → D. And since the longitude and latitude of each point are known, the total travel time in each way can be obtained with reference to the travel time table (FIG. 5). The shortest of the total movement times in the respective directions obtained in this way is obtained (S1030). This is the shortest way that the person in charge should take. This is called “the shortest total travel time before allocation”. For example, if the total travel time when P1 → D → F is turned is less than the total travel time when P1 → F → D, the former (total travel time when P1 → D → F is turned) Becomes “the shortest total travel time before allocation”.

  Next, when a new work site N is assigned to the first person in charge, the first person in charge needs to go to N in addition to D and F, so the way around is P1 → D → F. → N, P1 → D → N → F, P1 → F → D → N, P1 → F → N → D, P1 → N → D → F, P1 → N → F → D. Accordingly, the total travel time is also obtained for each of these, and the shortest one of them is obtained (S1040). This is called “the shortest total travel time after allocation”.

  Naturally, as the number of places to go around increases, the “shortest total travel time after allocation” becomes larger than the “minimum total travel time before allocation”, so the difference is the “increase time after allocation” of the first person in charge. (S1050).

  In the same manner, “additional increase time after allocation” is calculated for other persons in charge, and a job acceptance request is transmitted to the person in charge with the smallest “additional time after allocation” (S1060). The transmission address to the person in charge can use the GPS compatible mobile phone address 121 in the person-in-charge position table (FIG. 4). In addition, since there are several places where one person in charge goes around in one day, it is possible to calculate all directions using the table as described below.

  An example of obtaining the way around will be described with reference to FIG. For example, if there are three places to be visited starting from the current location, the place to be visited is set in the column of the place 150 in the table of FIG. 6B, and the columns 151 to 156 are used as classification keys. When rearranging, 6 ways of rotation are required. For example, when the places visited are A, B, and C, if A, B, and C are set in the place 150 and the column 153 is rearranged as the classification key, the order is C, A, and B. When the column 154 is rearranged using the classification key, the order of B, A, and C is obtained. In FIG. 6, the table is shown when the number of places is 2 to 4, but the procedure is the same even when the number is 5 or more. In addition, since the arrangement | sequence of the number which falls in each row | line | column is only what gave the substitution of a number, it can produce easily about 5 or more.

Then, if there is a reply of acceptance acceptance from the person in charge (S1400: Yes), the number of the person in charge is registered in the person in charge number 103 of the business table (FIG. 3) (S1410).
If there is a reply of rejection of acceptance from the person in charge who has received the business acceptance request (S1400: No), the business acceptance request is transmitted to the person in charge who has the smallest “additional time after allocation” except for the person in charge. (S1060). Thereafter, the same method is repeated. If there is a reply from all persons in charge of acceptance rejection, the person in charge may be assigned as a compulsory acceptance instruction according to separately established internal rules.

  In this way, the person in charge who has the smallest increase in travel time is selected on the assumption that the person in charge travels in the shortest travel time both before and after the assignment of a new job. . Therefore, for example, even if a new work place takes a long time to move from any work place, the person in charge selects it in consideration of the case where the work place passes near the middle of the move. Therefore, it is possible to select a person in charge without waste in terms of travel time.

(Second Embodiment)
In the first embodiment, the increase in travel time was examined by obtaining the shortest travel time in cases where the user travels all work sites both before and after assigning a new work site. However, according to this method, since the amount of calculation increases as the number of work sites increases, there is a problem in that the amount of calculation increases especially for obtaining the shortest travel time after assigning a new work site.

Therefore, in the second embodiment, in the first embodiment, when “the shortest total travel time before allocation” is obtained, a new work place is set to the first of the route based on the route (route). The method of obtaining the travel time that increases when added during or after and selecting the person in charge who has the shortest increase time will be described. Since the figure is common to the first embodiment, the description thereof is omitted.
In the following description and drawings of the respective embodiments, the same reference numerals or the same reference numerals are given to the portions that perform the same functions as those of the first embodiment described above, and duplicate descriptions are omitted as appropriate. To do.

[Processing flow]
The processing flow of the automatic business distribution system will be described with reference to FIG. Unless otherwise specified, the following processing is performed by the control device 40 of the computer that processes the automatic business distribution system. However, Step 1000 to Step 1030 are the same as those in the first embodiment.

  Next, in the roundabout (route) that becomes the “shortest total travel time before allocation”, the total travel time when it is decided to go to N next to each point including the current location is obtained for each point. Note that N is a work place where a new request is received from a customer. For example, if the route (route) that becomes the “shortest total travel time before allocation” is P1 → W1 → W2 →..., P1 → N → W1 → W2 →. Going to N after the first work place is P1 → W1 → N → W2 →... Going to N after the second work place is P1 → W1 → W2 → N →. Then, the smallest total travel time is obtained from these (S1120).

  Then, the difference between the total travel time obtained in step 1030 and step 1120 (increase time after allocation) is obtained for each person in charge (S1140), and a task acceptance request is issued to the person in charge with the smallest “time increase after assignment”. Transmit (S1150). The transmission address to the person in charge can use the GPS compatible mobile phone address 121 in the person-in-charge position table (FIG. 4).

Then, if there is a reply of acceptance acceptance from the person in charge (S1400: Yes), the number of the person in charge is registered in the person in charge number 103 of the business table (FIG. 3) (S1410).
If there is a reply of rejection of acceptance from the person in charge who has received the business acceptance request (S1400: No), the business acceptance request is transmitted to the person in charge who has the smallest “additional time after allocation” except for the person in charge. (S1150). Thereafter, the same method is repeated. If there is a reply from all persons in charge of acceptance rejection, the person in charge may be assigned as a compulsory acceptance instruction according to separately established internal rules.
By doing in this way, compared with the first embodiment, the number of calculations can be greatly reduced while maintaining a certain degree of accuracy, so this method is particularly effective when the number of work sites is large. .

(Third embodiment)
In the third embodiment, compared with the first embodiment and the second embodiment, in order to reduce the calculation method further, start from the current location, first go to the work place with the shortest travel time, and then A method of sequentially repeating the method of going from the work place to the work place having the shortest travel time among the remaining work places will be described. Since the figure is the same as that of the first embodiment except for FIG. 6, the description thereof is omitted. In this embodiment, FIG. 6 is not used.

[Processing flow]
The processing flow of the automatic business distribution system will be described with reference to FIG. Unless otherwise specified, the following processing is performed by the control device 40 of the computer that processes the automatic business distribution system. However, Step 1000 to Step 1020 are the same as those in the first embodiment.

Next, the current location (longitude / latitude) 122 of FIG. 4 is selected from the business work locations (longitude / latitude) 102 of each person in charge who are not “completed” in the completion table 104 (FIG. 3). Look for the shortest travel time between two points. However, the case where the work location (longitude / latitude) 102 matches the current location (longitude / latitude) 122 is excluded. This is because it has already arrived at the place. Then, the work place is set as W1, and the remaining work place (longitude / latitude) 102 is searched for the shortest required travel time between two points with W1. The work site is set as W2 and the following is repeated. In this way, starting from the current location P1 (in the case of the first person in charge), the route to be routed from P1 → W1 → W2 →... Is determined (S1100).
Then, the total travel time of the route is obtained (S1110). The total travel time may be the sum of travel times between the two points, and the travel time between the two points can be obtained from the longitude and latitude using the travel time table (FIG. 5).

  Next, the total travel time for each point including the current location is calculated for each point when it is decided to go to N next to each point. Note that N is a work place where a new request is received from a customer. For example, when going to N next to the current location, P1 → N → W1 → W2 → ..., going to N after the first work location, P1 → W1 → N → W2 → ... next to the second work location. Going to N is P1 → W1 → W2 → N →. Then, the smallest total travel time is obtained from these (S1130).

  Then, a difference between the total travel time obtained in step 1110 and step 1130 (increase time after allocation) is obtained for each person in charge (S1140), and a task acceptance request is issued to the person in charge having the smallest “increase time after allocation”. Transmit (S1150). The transmission address to the person in charge can use the GPS compatible mobile phone address 121 in the person-in-charge position table (FIG. 4).

Then, if there is a reply of acceptance acceptance from the person in charge (S1400: Yes), the number of the person in charge is registered in the person in charge number 103 of the business table (FIG. 3) (S1410).
If there is a reply of rejection of acceptance from the person in charge who has received the business acceptance request (S1400: No), the business acceptance request is transmitted to the person in charge who has the smallest “additional time after allocation” except for the person in charge. (S1150). Thereafter, the same method is repeated.

If there is a reply from all persons in charge of acceptance rejection, the person in charge may be assigned as a compulsory acceptance instruction according to separately established internal rules.
By doing in this way, compared with 2nd Embodiment, since the frequency | count of calculation can further be reduced, maintaining a certain degree of accuracy, it is a method especially effective when there are many work sites.

(Fourth embodiment)
In the fourth embodiment, the current location of each person in charge or the work area planned for each person in charge is assigned to the person in charge closest to the work area for which the request is received. Since the figure is the same as that of the first embodiment except for FIG. 6, the description thereof is omitted. In this embodiment, FIG. 6 is not used.

[Processing flow]
The processing flow of the automatic business distribution system will be described with reference to FIG. Unless otherwise specified, the following processing is performed by the control device 40 of the computer that processes the automatic business distribution system. However, Step 1000 to Step 1020 are the same as those in the first embodiment.

  Next, the movement between the current location or the work location of each person in charge who does not have “completed” 104 in the work table (FIG. 3) and the new work location N that has been requested to move between two points. The shortest required travel time in the required time is obtained with reference to the travel time table (FIG. 5) based on the respective position information (longitude / latitude) (S1200). This is referred to as “the shortest travel time for each person in charge”. This is performed for each person in charge, and a business acceptance request is transmitted to the person in charge with the shortest “minimum travel time by person in charge” (S1210). The transmission address to the person in charge can use the GPS compatible mobile phone address 121 in the person-in-charge position table (FIG. 4).

Then, if there is a reply of acceptance acceptance from the person in charge (S1400: Yes), the number of the person in charge is registered in the person in charge number 103 of the business table (FIG. 3) (S1410).
If there is a reply to the rejection of acceptance from the person in charge who has received the business acceptance request (S1400: No), the person in charge of the shortest “minimum travel time by person in charge” is excluded from the person in charge. Is transmitted (S1210). Thereafter, the same method is repeated. If there is a reply from all persons in charge of acceptance rejection, the person in charge may be assigned as a compulsory acceptance instruction according to separately established internal rules.

  By doing so, it is possible to assign the work to the person in charge who is closest to the work place where the current place of the person in charge or the work place scheduled by the person in charge is requested by the customer. The person in charge can be moved without waste in time.

  As a result of assigning a new task, the total work amount of the person in charge who has received the assignment may exceed the workable time (for example, 5:00 in the evening). In that case, the person in charge should be able to request the automatic business allocation system to cancel the business assignment for the business that is expected to be unable to be processed as a result of the new business assignment. . Then, it is possible to perform the assignment process to each person in charge again by regarding the work whose assignment has been canceled as the work that has been newly requested.

As mentioned above, although four embodiment was shown about assignment of work, these methods can be used combining it suitably according to the work which received a request.
In addition, since simple work can be completed in a short time, and removal of equipment and repair of troubles take a long time to complete the construction, the travel time can be calculated by entering the average construction time according to the work contents. Instead, it is possible to perform allocation processing to the optimal person in charge from the time required to complete the scheduled work.
In the above description of the embodiment, the number of persons in charge has been described as three, but the number is not limited to three. More or less may be used.

1 is an overall view of an automatic business distribution system 10 according to an example of an embodiment of the present invention and peripheral systems. It is a figure which shows the hardware constitutions of the automatic business distribution system 10 which concerns on an example of embodiment of this invention. It is a figure which shows the work table which concerns on an example of embodiment of this invention. It is a figure which shows the position table according to the person in charge which concerns on an example of embodiment of this invention. It is a figure which shows the movement time table which concerns on an example of embodiment of this invention. It is a work table used in order to obtain | require how to turn around when visiting all the several places based on 1st Embodiment of this invention. It is a flowchart of a process of the automatic business distribution system which concerns on 1st Embodiment of this invention. It is a flowchart of a process of the automatic business distribution system which concerns on 2nd Embodiment of this invention. It is a flowchart of a process of the automatic business distribution system which concerns on 3rd Embodiment of this invention. It is a flowchart of a process of the automatic business distribution system which concerns on 4th Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Automatic work distribution system 11 Control part 12 Position information acquisition means 13 Selection means 14 Transmission means 15 Application reception system 16 Position information acquisition server 17 Scheduled work information of each person in charge 18 Work information of new work 19 Network 20 Customer 21-23 GPS compatible mobile phone, etc. 30 Bus line 40 Control device 41, 42 CPU (Central Processing Unit)
43 Communication I / F (I / F: Interface)
44 Main memory 45 BIOS (Basic Input Output System)
46 Display Device 47 I / O Controller 48 Input Device 49 Hard Disk 50 Semiconductor Memory 51 Storage Device

Claims (5)

An automatic work distribution system for selecting a person to be assigned a new work in order to assign a new work to any one of a plurality of persons in charge of moving a work place. ,
Position information acquisition means for acquiring position information of the current location of the plurality of persons in charge;
The position information of the plurality of persons in charge acquired by the position information acquisition means, the position information of the work place of the work scheduled by the plurality of persons in charge, and the position information of the work place of the new work A selection means for selecting a person in charge to which the new work is to be assigned,
With
The selection means includes
For each of the plurality of persons in charge, the shortest total movement time before allocation, which is the shortest movement time among the movement times required to go from the current position of the person in charge to the work site planned by the person in charge Pre-allocation calculation means for calculating
For each of the plurality of persons in charge, the shortest total after allocation, which is the travel time required to go from the current position of the person in charge to the work place planned for the person in charge and the new work place. Post-allocation calculation means for calculating travel time;
For each of the plurality of persons in charge, an increase time calculation means for calculating an increase time after allocation, which is a time obtained by subtracting the shortest total movement time before allocation from the shortest total movement time after allocation,
An assigning means for selecting a person in charge who has the calculated increased increase time after assignment as a person in charge to assign the new work;
An automatic business distribution system characterized by comprising:   2. The automatic job distribution system according to claim 1, further comprising a transmission unit that transmits the new work assignment request to a person in charge selected by the selection unit. The post-assignment calculation means, as the shortest total travel time after the assignment, is the travel required to go from the current location of the person in charge to the work place of the work scheduled by the person in charge and the work place of the new work Calculate the shortest travel time of the time,
The automatic job distribution system according to claim 1 or 2, characterized in that The pre-assignment calculation means calculates the shortest total travel time before the assignment, and assigns the current location of the person in charge corresponding to the calculated time and the work place of the work scheduled by the person in charge. Calculate the previous travel route,
The post-allocation calculation means is a movement path after the assignment of the path with the shortest movement time among the paths obtained by adding the work area of the new work to any position of the movement path before the allocation calculated by the pre-allocation calculation means And calculating the movement time corresponding to the movement route after the assignment as the shortest total movement time after the assignment,
The automatic job distribution system according to claim 1 or 2 , characterized in that An automatic operation that uses a computer to select a person to whom the new work is to be assigned in order to assign a new work to any one of the persons in charge who move around the work place. An allocation method,
The computer executes,
Obtaining location information of the current location of the person in charge;
Based on the acquired position information of the person in charge and the position information of the work place of the work scheduled by the person in charge, to go to the work place of the work scheduled by the person in charge Determining the travel time required;
Obtaining a travel time that increases when the new work is assigned to the person in charge based on the location information of the work place of the new work;
Selecting a person in charge to assign the new work based on the increasing travel time;
Including
The step of selecting includes
For each of the plurality of persons in charge, the shortest total movement time before allocation, which is the shortest movement time among the movement times required to go from the current position of the person in charge to the work site planned by the person in charge Calculating steps,
For each of the plurality of persons in charge, the shortest total after allocation, which is the travel time required to go from the current position of the person in charge to the work place planned for the person in charge and the new work place. Calculating travel time;
For each of the plurality of persons in charge, calculating a post-allocation increase time that is a time obtained by subtracting the shortest total travel time before the allocation from the shortest total travel time after the allocation;
Selecting the person in charge who minimizes the calculated increase time after assignment as the person in charge to assign the new work;
An automatic job distribution method characterized by including :

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