JP4967501B2 - Telephone system with authentication function for incoming call response - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a telephone system with an authentication function during incoming call response capable of serving an operator for every response operation of an extension terminal with an authentication function, and furthermore, activating an incoming call response service by a master device corresponding to a caller ID informed by a calling party. <P>SOLUTION: The telephone system comprises a master device, a plurality of extension terminals with an authentication information input function, and a plurality of extension terminals, etc. The extension terminal with the authentication information input function comprises an authentication information input means. The master device comprises a personal authentication means for specifying a relevant person from an authentication information, and a personal incoming call response service storage means for accumulating a personal incoming call response service corresponding to combination of the authentication information and a caller ID. When an extension terminal is operated; an authentication information of a person who operates the terminal is acquired, and the acquired authentication information is transmitted to the master device. The master device retrieves an incoming call response service to be activated from combination of the authentication information and the caller ID, and executes the incoming call response operation automatically according to the retrieved incoming call response service. <P>COPYRIGHT: (C)2008,JPO&amp;INPIT

Description

  The present invention relates to a telephone system comprising a plurality of extension terminals including a main apparatus that accommodates external lines and extensions and an extension terminal with an authentication information input function.

  There is a technology related to a telephone connection system having a callee authentication means for determining whether or not a callee using a callee terminal is a callee permitted to use the callee terminal (for example, a patent) Reference 1). In this telephone connection system, the telephone connection device uses the receiver's phone terminal using the receiver's feature information transmitted from the receiver's phone terminal and the receiver's feature information read from the receiver feature information storage means. It is determined whether or not the callee is a callee who is permitted to use the telephone terminal, and when a positive determination is made, the caller telephone terminal and the callee telephone terminal are connected.

  However, in the above technology, it is determined whether or not the callee using the callee terminal is a callee who is permitted to use the phoneterminal, and the caller terminal and the callee terminal are connected. However, a detailed incoming call answering service using the authentication result is not provided.

JP 2005-197775 A

  It is an object of the present invention to recognize an operator who has made a response operation using an extension terminal with an authentication function, and to authenticate an incoming call response that automatically activates a preset incoming call response service based on a caller number notified from the caller It is to provide a telephone system with functions.

In order to solve the above problems, a first aspect of the present invention is a telephone system comprising a main device for controlling connection between an external line and an extension, and an extension terminal connected to the main device, wherein the extension terminal is a personal identification number. or an authentication information input means for inputting authentication information including the raw body information of the person operating the terminal itself, such as a fingerprint or voiceprint authentication information transmitting means for transmitting the authentication information and the authentication information input means inputs to the main device comprising a said main device includes a personal authentication section for identifying an individual operating the extension terminal from the authentication information received from said extension terminal, the personal authentication unit is identified personally and caller ID information It has a personalized incoming response service storage means for storing incoming response service types registered corresponding to the combination. When an incoming call is received from an outside line, the extension terminal recognizes the individual operating the terminal. Acquires the information transmitted to the main unit, the main unit to be started with reference to the personalized call response service storage means of a combination of individual and the caller ID information identified the individual authentication means incoming A response service is selected.

In addition, according to a second aspect of the present invention, in the first aspect of the present invention, one of the types of personal correspondence incoming response services stored in the personal correspondence incoming response service storage means is an incoming response that does not permit incoming responses by the extension terminal a service, when an incoming response service that does not allow the incoming response to an incoming call from an outside line is selected, the main device prohibits the incoming response to the incoming call by the extension terminal, predetermined The received response message is transmitted to the incoming call originator or is not sent, and the call with the incoming call originator is disconnected.

  According to the present invention, for an incoming call from a business partner or the like, an appropriate incoming call response corresponding to the combination of the calling side and the called side is obtained by calling a predetermined extension terminal and authenticating the operator of the called side that responds. A telephone system capable of realizing the service can be provided. This has the advantage that an appropriate and efficient telephone response is possible.

  An embodiment of the present invention will be described with reference to the drawings in the case where a telephone system with an incoming call response authentication function is installed in a place where many incoming calls occur, for example, in an office where a sales department of a company is located.

  FIG. 1 is a diagram showing a configuration of a telephone system with an incoming call response authentication function according to an embodiment of the present invention. The case where the main apparatus 10, the extension terminal 20-1 with the authentication information input function and the extension terminal 30-1 are installed in the office of the company sales department, and the outside line terminal 40 exists at the company's business partner or customer. To do.

  The main device 10 includes an external line interface unit 11 connected to the public network 41, a main control unit 12 connected to the external line interface unit 11 and having a speech path control unit 101 and a work memory 102, and the main control unit 12 and authentication information. As an example of an extension terminal with an input function, it has an extension terminal interface unit 13 with an authentication information input function that is connected to the illustrated 20-1 and a database 103 that is connected to the main control unit 12 and stores an individual response incoming call response service. An extension interface unit 15 connected to the main storage unit 14, the main control unit 12, and 30-1 shown as a representative of the extension terminal is provided.

  FIG. 2 is a diagram showing a configuration of the extension terminal 20-1 with an authentication information input function.

  The extension terminal 20-1 with an authentication information input function includes a transmission interface unit 201-1 connected to the main apparatus 10, an authentication information input unit 202-1 for transmitting authentication information to the transmission interface unit 201-1, and an authentication information input unit. To the sensor (authentication information input means) 203-1 that inputs authentication information to the 202-1, the key press detection unit 204-1 that transmits the key press information to the transmission interface unit 201-1, and the key press detection unit 204-1 Dial 205-1 for inputting key press, voice processing unit 206-1 connected to main control unit 200-1, handset 207-1 connected to voice processing unit 206-1, and voice processing unit 206- 1 and a speaker 209-1 connected to the audio processing unit 206-1.

  The database administrator prepares a registration target person list in order to preset the name of the target person who registers the authentication information and the password entered by the registration target person who registers the authentication information when registering the authentication information.

  Registration target person who is set in association with the name 50 of the registration target person who registers the authentication information in the internal database 103 of the main apparatus 10 in FIG. 1 and the personal identification number 51 entered by the registrant when registering the authentication information. An example of the list is shown in FIG.

  FIG. 4 shows an example of the data structure of the database 103 inside the main apparatus 10 of FIG. This database registers (accumulates) different incoming call response services corresponding to the caller ID that can respond to incoming calls and the caller ID that cannot respond to incoming calls for each person (individual). This is an example in which a person (individual) is an employee.

  In this example, the record number 60, the authentication information 61 for identifying the system user, the person to be authenticated, for one caller number 63 that can respond to incoming calls or 64 caller numbers that cannot receive incoming calls for each employee The information 62, the caller number 63 that can respond to incoming calls, the caller number 64 that cannot respond to incoming calls, and the incoming call response service type 65 are associated and managed as one record.

  The record number 60 is uniquely assigned to each record unit. For example, fingerprint information of the person to be authenticated is registered in the authentication information 61 for identifying the system user. The name of the employee is registered in the person-to-be-authenticated person information 62. In the caller number 63 that can respond to an incoming call, a caller number that can be answered by the authenticated person is registered. In the caller number 64 incapable of answering an incoming call, a caller number incapable of answering an incoming call by an authenticated person is registered. The incoming call response service type 65 is registered with an incoming call response service that is activated by a combination of the authentication information 61 and the caller number 63 capable of answering an incoming call, or a combination of the authentication information 61 and a caller number 64 of which the incoming call cannot be answered. The

  Next, with reference to the sequence diagram shown in FIG. 5, the flow from when the employee inputs the initial authentication information to when the name, which is the initial authentication information and the person to be authenticated, is registered will be described. Here, it is assumed that the authentication information is a fingerprint. An ID number or the like that can identify an individual can also be used as the name that is the person-to-be-authenticated information.

  It is assumed that the extension terminal 20-1 with the authentication information input function in FIG. 2 is installed in a company office for employees.

  When the employee inputs the personal identification number and name necessary for registration of authentication information from the dial 205-1 of the extension terminal 20-1 with the authentication information input function in FIG. 2 (S101), the key press detection unit 204-1 performs the dial input. Is detected (S102).

  When the employee places a finger on the sensor 203-1 (S103), the sensor 203-1 detects authentication information (fingerprint information) (S104). The extension terminal 20-1 with the authentication information input function transmits the personal identification number and name to the main apparatus via the key press detection unit 204-1 and the transmission interface unit 201-1 (S105) (S106).

  The extension terminal 20-1 with the authentication information input function transmits the authentication information (fingerprint information) to the main apparatus via the authentication information input unit 202-1 and the transmission interface unit 201-1 (S107).

  The main apparatus 10 searches the registration target person list in the database 103 to determine whether the input password and the name correspond to each other in the main control unit 12 of FIG. 1 (S108). As a result of the search, if it is unregistered and corresponds to the registration target person (S109), the main apparatus 10 registers the authentication information and name in the database 103 (S110), and deletes the registrant from the registration target person list. (S111). Then, a registration completion indicating that the registration of the authentication information and name is completed is transmitted to the extension terminal 20-1 with the authentication information input function (S112). In S108, if the person does not correspond to the person to be registered, registration failure is transmitted to the extension terminal 20-1 with an authentication information input function (not shown).

  Next, referring to the sequence diagrams shown in FIG. 6 and FIG. 7, a caller number that an employee who has registered authentication information can respond to incoming calls, an incoming call response service type when receiving an incoming call from the caller number, and an incoming call response The flow of processing when registering the impossible caller number and the incoming call response service type at the time of incoming call from the caller number in the database 103 of the main apparatus 10 will be described.

  When an employee who has already registered authentication information places his finger on the sensor 203-1 in FIG. 2 (S201), the sensor 203-1 detects authentication information (fingerprint information) (S202).

  The extension terminal 20-1 with the authentication information input function transmits the authentication information (fingerprint information) to the main apparatus 10 via the authentication information input unit 202-1 and the transmission interface unit 201-1 (S203).

  The main apparatus 10 searches the database 103 for the same authentication information (fingerprint information) as the input authentication information (fingerprint information) in the main control unit 12 of FIG. 1 (S204), and there is the same authentication information. (S205) The main apparatus 10 transmits authentication acceptance (registered) to the extension terminal 20-1 with an authentication information input function (S206). In S204, when there is no same authentication information, the main apparatus 10 transmits an authentication failure to the extension terminal 20-1 with an authentication information input function (not shown).

  After accepting the authentication (S206), the employee inputs the caller number, the information indicating that the incoming call response is possible, and the incoming call response service type as a service request from the dial 205-1 of the extension terminal 20-1 with the authentication information input function shown in FIG. . If there are a plurality of pieces of information to be input, dial input is continued (S207). The key press detection unit 204-1 detects dial input (S208).

  The extension terminal 20-1 with the authentication information input function passes a plurality of service requests (caller ID, information indicating that incoming response is possible, incoming response service type) via the key press detection unit 204-1 and the transmission interface unit 201-1. Then, it is transmitted to the main apparatus 10 (S209).

  The main device 10 temporarily stores a plurality of caller IDs capable of receiving incoming calls and the incoming call response service types corresponding to the caller numbers in the work memory 102 (S210), and authenticates service reception indicating that a service request has been received. It transmits to the extension terminal 20-1 with an information input function (S211).

  Subsequently, the employee can input the caller ID, information indicating that the incoming call cannot be received, and the incoming call response service type as a service request from the dial 205-1. If there are a plurality of service requests, dial input is continued (S212). The key press detection unit 204-1 detects dial input (S213).

  The extension terminal 20-1 with the authentication information input function sends a plurality of service requests (caller ID, information indicating that the incoming call cannot be answered, incoming call response service type) to the key press detection unit 204-1 and the transmission interface unit 201-1. Then, the data is transmitted to the main device 10 (S214).

  The main apparatus 10 temporarily stores a plurality of caller IDs that cannot be answered and the call response service types corresponding to the caller numbers in the work memory 102 (S215), and receives a service reception indicating that a service request has been received. It transmits to the extension terminal 20-1 with an authentication information input function (S216).

  Registration of a caller ID that cannot be answered is made possible by displaying an incoming call history or the like and selecting and registering it.

  When the employee inputs an end of input indicating that the input of a caller number that can receive an incoming call or an outgoing call that cannot be answered from the dial 205-1 is input (S217), the key press detecting unit 204-1 An input is detected (S218).

  The extension terminal 20-1 with the authentication information input function transmits to the main apparatus 10 an input end indicating that the input of the caller ID that can respond to the incoming call or the caller ID that cannot respond to the incoming call has ended (S219). Either or both of the input of a caller ID that can respond to incoming calls and the input of a caller ID that cannot respond to incoming calls can be omitted.

  The main device 10 registers in the database 103 the caller number and incoming call response service type that can respond to incoming calls and / or the caller number and incoming call response service type that cannot receive incoming calls (S220). Registration completion indicating that registration of the sender number and the incoming call response service type and / or the incoming caller ID and incoming call response service type that cannot be received is completed is transmitted to the extension terminal 20-1 with the authentication information input function (S221). ).

  Next, with reference to the sequence diagram shown in FIG. 8, the flow of processing when an employee of company B responds to an incoming call after company A (a business partner) makes a call to company B that has introduced this system will be described. .

  The company A (business partner) dials from the external terminal 40 of FIG. 1 (S301). The caller number of the external terminal 40 is transmitted to the main device 10 of the company B via the public network 41 (S302).

  In the main control unit 12 of FIG. 1, the main device 10 registers the same caller number as the received caller number in the caller number 63 that can respond to incoming calls or the caller number 64 that cannot respond to incoming calls in FIG. In step S303, the database 103 is searched to see if it has been.

  When it is found that the same caller number is registered in the caller number 63 that can respond to incoming calls (S304), the main apparatus 10 rings the extension terminal 20-1 with an authentication information input function (S305). ).

  When an employee of company B puts a finger on the sensor 203-1 of the extension terminal 20-1 with an authentication information input function that is ringing (S306), the sensor 203-1 detects the authentication information (fingerprint information). Then, the authentication information (fingerprint information) is transmitted to the main apparatus via the authentication information input unit 202-1 and the transmission interface unit 201-1 (S308).

  The main device 10 searches the main control unit 12 in FIG. 1 for the presence or absence of a record including the same authentication information as the input authentication information (fingerprint information). The database 103 is checked to see if the caller number is registered in the caller number 63 that can respond to incoming calls (S309). When the same caller number is registered in the caller number 63 that can respond to incoming calls (S310), the main control unit 12 links the external line terminal 40 ahead of the public network 41 via the external line interface 11. In response to the incoming call response service type 65, an incoming response message of character information is transmitted to the external terminal 40 via the public network 41 (S311), and the main device 10 receives the incoming call to the extension terminal 20-1 with the authentication information input function. A response permission is notified (S312).

  The incoming call response message sends, for example, character information such as “I am always indebted. I am Tanaka, a sales representative. I am in charge of product A.” Depending on the setting, it is also possible not to send out character information. The incoming response message is not limited to character information but may be voice information.

  When an employee of company B off-hooks the handset 207-1 of the extension terminal 20-1 with the authentication information input function (S313), the extension terminal 20-1 with the authentication information input function transmits off-hook information to the main apparatus 10 (S314). ).

  Thereafter, the call path control unit 101 connects the extension terminal 20-1 with the authentication information input function and the outside line terminal 40 so as to be able to talk (S315). As a result, the caller of the company A can grasp who is answering the call, and the caller of the company B is informed of the person in charge and the like in advance. This function is particularly effective for incoming calls such as representative calls and group calls that do not know who will answer the call.

  In S309, if there is no caller ID registration, it is also possible to register a default dedicated answering service. Referring to the sequence diagram shown in FIG. 9, the flow of processing when an employee of company B responds to an incoming call after a new customer calls company B, which is an example of starting the default incoming call response service, is shown. explain.

  The new customer dials in from the outside line terminal 40 of FIG. 1 (S401). The caller number of the external terminal 40 is transmitted to the main device 10 of the company B via the public network 41 (S402).

  In the main control unit 12 of FIG. 1, the main device 10 has the same caller number as the received caller number registered in the caller number 63 that can respond to incoming calls or the caller number 64 that cannot respond to incoming calls in FIG. The database 103 is searched (S403).

  When it is not searched that the same caller number is registered in the caller number 63 that can respond to incoming calls or the caller number 64 that cannot receive incoming calls (S404), the main device 10 is an extension with an authentication information input function. The terminal 20-1 is ringed (S405).

  When an employee of company B puts a finger on the sensor 203-1 of the extension terminal 20-1 with the authentication information input function that is ringing (S406), the sensor 203-1 detects the authentication information (fingerprint information). Then, the authentication information (fingerprint information) is transmitted to the main apparatus via the authentication information input unit 202-1 and the transmission interface unit 201-1 (S408).

  In the main control unit 12 of FIG. 1, the main device 10 sends a call that can be answered by a caller number that is the same as the received caller number in a record that includes the same authentication information as the input authentication information (fingerprint information). The database 103 is searched for whether it is registered in the caller number 63 or the caller number 64 that cannot answer the incoming call (S409).

  When the same caller number is not registered in the caller number 63 that can answer incoming calls or the caller number 64 that cannot answer incoming calls (S410), the main device 10 goes to the extension terminal 20-1 with an authentication information input function. An incoming call response permission is notified (S411).

  When an employee of company B off-hooks the handset 207-1 of the extension terminal 20-1 with an authentication information input function (S412), the extension terminal 20-1 with an authentication information input function transmits off-hook information to the main apparatus 10 (S413). ).

  The main device 10 transmits an incoming response service type 65 (for example, an incoming response message of character information) to the external line terminal 40 via the public network 41 (S414), and then the speech path control unit 101 uses the extension with the authentication information input function. The terminal 20-1 is allowed to make a call with the external line terminal 40 (S415). The incoming call response message transmits, for example, character information such as “ABC Inc. New product D is on sale. Please try it out.”

  Depending on the setting, it is also possible not to send out character information. The incoming response message is not limited to character information but may be voice information. Further, the authentication information is not limited to a fingerprint. Biometric information unique to individuals such as voiceprints, bills, and retinas can also be used as authentication information.

  Next, as another embodiment, the flow of processing when the main apparatus responds to an incoming call after a nuisance caller makes a call to company B will be described with reference to the sequence diagram shown in FIG. Here, company B is an example of a small company such as a self-employed company, and it is assumed that both work and private incoming calls occur.

  The nuisance caller dials in from the outside line terminal 40 of FIG. 1 (S501). The caller number of the external terminal 40 is transmitted to the main apparatus 10 of the company B via the public network 41 (S502).

  In the main control unit 12 of FIG. 1, the main device 10 has the same caller number as the received caller number registered in the caller number 63 that can respond to incoming calls or the caller number 64 that cannot respond to incoming calls in FIG. The database 103 is searched (S503).

  When it is found that the same caller number is registered in the caller number 64 that cannot receive an incoming call (S504), the main device 10 rings the extension terminal 20-1 with an authentication information input function (step S504). S505).

  When an employee of company B puts his finger on the sensor 203-1 of the extension terminal 20-1 with an authentication information input function that is ringing (S506), the sensor 203-1 sends authentication information (fingerprint information). It is detected (S507), and the authentication information (fingerprint information) is transmitted to the main apparatus via the authentication information input unit 202-1 and the transmission interface unit 201-1 (S508).

  In the main control unit 12 of FIG. 1, the main device 10 can respond to an incoming call with the same caller number as the received caller number in a record including the same authentication information as the input authentication information (fingerprint information). The database 103 is searched to determine whether it is registered in the caller number 63 or registered in the caller number 64 that cannot respond to incoming calls (S509).

  When it is found that the same caller number is registered in the caller number 64 that cannot receive the incoming call (S510), the incoming call answering service 99 registered in the incoming call answering service type 65 (for example, character information An incoming call response message is transmitted to the external terminal 40 via the public network 41 (S511). As an example, text information or voice information such as “The phone is very busy. Please try again later” is transmitted. Depending on the setting, it is also possible not to send out character information.

  The main apparatus 10 notifies the extension terminal 20-1 with the authentication information input function that the incoming call response is not permitted in order to notify that the incoming call cannot be answered (S512).

  Here, the extension terminal 20-1 with the authentication information input function can be provided with a function of visually displaying that the caller ID is registered so that no incoming call response is required. For example, the LED 210-1 of the extension terminal 20-1 with the authentication information input function may be turned on. It is also possible to display on the LCD 211-1 of the extension terminal 20-1 with the authentication information input function that the caller is a registered caller who does not need an incoming call response. Also, it is painful to keep listening to the ringtone until it is disconnected when it is determined that the incoming call is from a caller who does not need a response by visual display of the extension terminal 20-1 with the authentication information input function, and the incoming call is ignored. There are some cases. In such a case, it is also possible to step down the ringtone for incoming calls from callers who do not need a response.

  When an employee of company B off-hooks the handset 207-1 of the extension terminal 20-1 with an authentication information input function (S513), the extension terminal 20-1 with an authentication information input function transmits off-hook information to the main apparatus 10 (S514). ).

  The main apparatus 10 sends a busy tone to the extension terminal 20-1 with the authentication information input function (S515).

  When an employee of company B on-hooks the handset 207-1 of the extension terminal 20-1 with the authentication information input function (S516), the extension terminal 20-1 with the authentication information input function transmits on-hook information to the main apparatus 10 (S517). ).

It is a figure which shows the structure of the telephone system with an authentication function at the time of an incoming call response based on the Example of this invention. It is a figure which shows the structure of the extension terminal with an authentication information input function of FIG. It is a figure which shows an example of a registration subject person list. It is a figure which shows an example of the data structure of the database inside the main apparatus of FIG. It is a registration detailed sequence diagram of the first authenticated information and name. It is a registration detailed sequence diagram of an incoming call response service type corresponding to a caller number. FIG. 7 is a continuation of the detailed sequence diagram of FIG. 6. FIG. 10 is a detailed sequence diagram in a case where an employee of company B responds to an incoming call after company A (customer) makes a call to company B. It is a detailed sequence diagram in the case where an employee of company B can answer an incoming call after a new customer calls company B. It is a detailed sequence diagram in the case where an employee of company B cannot make an incoming call response after a nuisance caller makes a call to company B.

Explanation of symbols

  10: Main device, 11: External line interface unit, 12: Main control unit, 13: Extension terminal interface unit with authentication information input function, 14: Main storage unit, 15: Extension interface unit, 20-1: With authentication information input function Extension terminal 1, 30-1: Extension terminal 1, 40: External terminal, 41: Public network, 101: Call path control unit, 102: Work memory, 103: Database, 200-1: Main control unit, 201-1: Transmission interface unit, 202-1: Authentication information input unit, 203-1: Sensor, 204-1: Key press detection unit, 205-1: Dial, 206-1: Audio processing unit, 207-1: Handset, 208- 1: microphone, 209-1: speaker, 210-1: LED, 211-1: LCD.

Claims (2)

A telephone system comprising a main device for controlling connection between an external line and an extension, and an extension terminal connected to the main device,
The extension terminal includes an authentication information input means for inputting authentication information including personal BIOLOGICAL information for operating the terminal itself, such as personal identification number or a fingerprint or voiceprint, the main device the authentication information and the authentication information input means inputs Comprising authentication information transmitting means for transmitting to
It said main apparatus corresponds to a combination of the individual authentication means and, individuals and caller ID information to the personal authentication unit is identified for identifying an individual operating the extension terminal from the authentication information received from said extension terminal Personalized incoming call response service storage means for storing the type of incoming response service registered
When there is an incoming call from an external line, the extension terminal acquires the authentication information of the individual operating the terminal and transmits it to the main device, and the main device transmits the individual identified by the personal authentication means and the transmission A telephone system with an incoming call response authentication function, wherein an incoming call response service to be activated is selected from a combination with personal identification number information with reference to the personal corresponding incoming call response service storage means. The telephone system according to claim 1, wherein
One of the types of personal correspondence incoming response services stored in the personal correspondence incoming response service storage means is an incoming response service that does not permit incoming responses by the extension terminal, and the incoming response is received for incoming calls from outside lines. If an unacceptable incoming call answering service is selected,
Said main apparatus prohibits the incoming response to the incoming call by the extension terminal, and disconnects the call originates the call response message a predetermined not send or transmit to the originator of the incoming A telephone system with an authentication function when an incoming call is answered.

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