JP2002027093A - Device and method for processing communication, telephone service method and information storage medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To connect a desired call originating source while surely cutting prank telephone calls or the like. SOLUTION: A speech line is opened by a speech opening means 22 by receiving a call originated from an arbitrary call originating source without transmitting it to a telephone set 13 by an incoming detecting means 21, the input request of a password is outputted in voice from a request output means 23 by this speech line, the input of the password is detected by an input detecting means 24 and when the input of this password is detected, the telephone set 13 is called and connected to a speech line 12 by an incoming permitting means 25. Therefore, since only the call originating source, which answers the password, is connected to the telephone set 13, prank telephone calls or the like can be surely cut, and by previously reporting the password to the desired call originating source, the call originating source is connected to the telephone set 13.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a communication processing apparatus and method for intervening in a call from an arbitrary source telephone to a destination telephone, and a program for a computer of the communication processing apparatus is stored as software. The present invention relates to an information storage medium, and a telephone service method that intervenes in a call from a telephone line to a telephone of a specific user.

[0002]

2. Description of the Related Art At present, so-called telephones are widely used. When two people use telephones, they can talk in real time even if they are remote. A general telephone is connected to a telephone line by wire, and can be switched between a call state and a standby state. For example, in a home-installed telephone, the handset is detachable from the main body of the device. When the handset is mounted on the main body, the handset enters a standby state. Become.

[0003] In such a telephone, when a call is received from an arbitrary source via a telephone line in a standby state, a ringing sound is output as a voice. By setting the state to be switched, the communication line with the caller is opened to make a call.

At present, various functions are added to telephones, and various telephone services are executed for use of telephones. For example, there is a push-phone type telephone that can input a telephone number with a push button instead of a rotary dial, and since this telephone can directly input a numerical value that is a telephone number with a push button consisting of a numeric keypad, when using a push-phone telephone service Phone number entry can be completed in a short time. In addition, since each operation signal of the push button is specified, predetermined data can be transmitted to the destination by using the operation signal.

Some telephones have an answering machine function. When the telephone is in an answering machine state and receives a call up to a predetermined number of times, the telephone line is opened and a voice input from the caller is transmitted for a predetermined time. Record. Also, mobile phones and PHS
There is also a wireless telephone called "Personal Handy-Phone System", and this telephone can communicate wirelessly. Some telephones are provided with a so-called number display function. When the telephone service of the number display is used with this telephone, the telephone number of the source from which the call was received is acquired and displayed on the display.

[0006] However, with the spread of telephones, adverse effects such as misplaced telephone calls and mischievous telephone calls have occurred frequently. As described above, a general telephone outputs a ringing sound when receiving a call, so that when it is late at night, the user at the called party who goes to bed will get up for mischief.

In order to prevent such a situation, there is a telephone equipped with an answering function and a ringing tone on / off function, and such a telephone outputs a ringing tone even when a call is received. Without opening a telephone line, you can record the voice of the caller. In this case, the called user does not wake up at midnight due to mischief, etc.
Nevertheless, the content of the communication from the sender can be checked later.

Further, in the above-mentioned telephone of the number display system, the telephone number of the caller can be confirmed on the telephone at the receiving end, which can contribute to prevention of mischievous telephone calls.
However, depending on the operation of the calling telephone, there is a telephone that can call another telephone without notifying the telephone number, but can reject a call for which the telephone number is not notified.

In such a telephone, if a telephone number is not notified even when an outgoing call is received, the telephone line is opened without outputting a ringing tone, and "Please notify the telephone number and then dial again." Is output to the caller, so that the user of the telephone at the destination does not need to recognize that the mischievous telephone has been received.

In the telephone service of number display, there is also a telephone service for rejecting an incoming call from a source of a specific telephone number, and a destination telephone using the service is called from a source of the specific telephone number. Since no call is transmitted, if the telephone number of the caller who repeats the mischief is known, the mischief can be prevented.

[0011]

However, there is no telephone or telephone service that reliably rejects mischievous or mistaken calls, but reliably responds to urgent or necessary calls. For example, as described above, in the case of a telephone that records the caller's voice without outputting a ringing tone even when a call is received, the output of the ringing tone by a mischievous telephone or the like can be prevented. Can not respond. In addition, since the voice of the caller is also recorded on the mischievous phone, the destination user eventually hears the contents of the mischievous phone call.

[0012] In the above-described number display type telephone or telephone service, the telephone number of the caller can be confirmed, and if the telephone number is not notified even if the call is received, a ring tone is sounded. Can not output,
A call from a source of a specific telephone number can be rejected.

Although mischievous calls can be prevented well, it cannot be dealt with when mischievous calls are made from public telephones. The number display type telephone has a function of uniformly rejecting an incoming call from a public telephone, but it cannot receive an emergency communication or the like by a public telephone.

SUMMARY OF THE INVENTION The present invention has been made in view of the above-described problems, and a communication processing apparatus and method capable of reliably responding to necessary calls while reliably rejecting mischievous or mistaken calls. And a telephone service method, an information storage medium in which a program for causing a computer to execute the processing operation of the communication processing method of the present invention is stored as software,
It is intended to provide at least one of the following.

[0015]

SUMMARY OF THE INVENTION A communication processing apparatus according to the present invention intervenes in a call from an arbitrary source to a destination telephone via a telephone line and detects an incoming call from the arbitrary source. Received by means without transmitting to the telephone. A call line is opened by the call opening means with the caller who received the call, and a request for password input is output from the request output means by voice on the established call line. The input output means detects the input of the password from the call line to which the input request has been output as voice by the request output means. When the input of the password is detected, the incoming call permission means calls the telephone and connects to the call line. For this reason, even if the telephone is called from an arbitrary source, only the source that has answered the password is connected to the telephone.

Note that the communication processing device as described above is formed integrally with the telephone, and the telephone that is called from the reception permitting means can output a ringing sound. In this case, when the telephone integrated with the call processing device is called from an arbitrary source, the telephone outputs a ringing sound only when the source answers the password.

Further, the request output means can output the guidance of the second communication method as well. In this case, even if the sender who is not mischievous or mistaken cannot answer the password, the sender is informed of the second communication method by voice output of the request output means.

It is also possible to provide a call recording means for recording the voice input from the opened communication line until a password is input. In this case, since the voice before the password is input from the caller and the user of the destination telephone responds is recorded, for example, the voice of a mischievous telephone without the password is recorded.

Further, the incoming call recording means can erase the recorded voice when the password is input, and can store the recorded voice when the password is not input. In this case, since the legitimate caller enters the password and talks with the user of the called telephone, the unnecessary recorded voice before the call is erased.

[0020] Further, there is provided a number acquiring means for acquiring the telephone number of the caller from which the call is received by the incoming call detecting means. It is also possible to record data together with the recorded voice. In this case, the caller's telephone number acquired by the number acquiring means is also recorded in the incoming call recording means together with the recorded voice, so that, for example, a mischievous telephone without a password is recorded together with the telephone number.

The present invention also comprises date and time detecting means for constantly detecting the current date and time. When a call is received by the incoming call detecting means, the date and time detected by the date and time detecting means is also recorded by the incoming call recording means together with the recorded voice. It is also possible to record. In this case, since the incoming call recording means also records the current date and time constantly detected by the date and time detection means together with the recorded voice, for example, a mischievous telephone without a password input records the voice and the date and time.

Also, the request output means can request the input of a password by an operation signal of the push phone, and the input detection means can detect the input of the password by the operation signal of the push phone. In this case, since the caller inputs the password by operating the push button of the telephone, the password can be surely input by a simple operation.

Further, the request output means requests the input of a password by utterance, and the input detection means can recognize the input of the password by recognizing the voice input from the telephone line. In this case, since the caller inputs the password by speaking, the password is input by a simple operation. Furthermore, when recording the voice input from the telephone line until the password is input as described above,
The utterance of the password will be recorded.

Further, there is provided direct connection switching means for switching the operation of the call opening means, the request output means, the input detection means, and the incoming call permission means so as to be freely switchable and for directly connecting the telephone line and the telephone. Is also possible. In this case, when the direct connection switching means stops the operations of the call opening means, the request output means, the input detection means, and the reception permitting means and directly connects the telephone line to the telephone, the call of the caller via the telephone line is transmitted to the telephone. Received directly at.

Further, a number storage means for registering data of a telephone number for unconditionally opening a telephone line, a number obtaining means for obtaining a telephone number of a caller from which a call is received by an incoming call detecting means, When the caller's telephone number obtained by the obtaining means matches the telephone number registered in the number storage means, the operations of the call opening means, the request output means, the input detection means, and the incoming permission means are stopped, and the telephone line Operation control means for directly connecting the telephone and the telephone.

In this case, in a state where the telephone number for opening the telephone line unconditionally is registered in the number storage means, the number acquisition means acquires the telephone number of the caller from which the call was received by the incoming call detection means. . If the acquired caller's telephone number is registered as data, the operation control means stops the operations of the call opening means, the request output means, the input detection means, and the incoming call permission means, and directly connects the telephone line to the telephone. Therefore, a call from a caller whose telephone number is registered is transmitted to the telephone.

It is also possible to provide a line transfer means for transferring the call line to a predetermined destination when the input detection means does not detect the input of the password. In this case, if the caller does not enter a password, the call line is transferred to a predetermined destination. For example, a call line with a suspicious caller who does not enter a password is connected to a contracted security company.

The first telephone service method of the present invention is a telephone service method that intervenes in a call from an arbitrary source to a telephone of a specific user via a telephone line. Receive calls without sending them to the phone,
The caller and the caller who received the call are opened a call line, a voice input request for a password is output to the opened call line, and the input request is detected as a voice input from the voice output call line, When the input of this password is detected, the telephone is called and the telephone line is connected. Therefore, even if the user's telephone is called from an arbitrary source, only the source that answers the password is connected to the telephone.

A second telephone service method according to the present invention is a telephone service method provided by a telephone service company contracted with a user of the communication processing apparatus according to the present invention. As a second communication method, a communication method to a telephone service company is provided. Is notified to the sender,
The telephone service company responds to the caller to determine suitability, and the telephone service company notifies the caller determined to be valid of the password.

Therefore, even if the user's telephone is called from an arbitrary source, the source that does not answer the password is not connected to the telephone, and the communication method to the telephone service company is transmitted as the second communication method. You will be notified. Therefore, when the caller contacts the telephone service company, the caller determines whether or not the caller is appropriate and the caller who is determined to be legitimate notifies the caller of the password.
The caller determined to be legitimate calls the user's telephone again and enters the password.

A third telephone service method according to the present invention is a telephone service method provided by a telephone service company communicating with the communication processing apparatus according to the present invention, wherein the telephone service company transmits a call on the telephone line transferred by the line transfer means. The telephone service company notifies the password to the caller determined to be valid.

Therefore, even if the user's telephone is called from an arbitrary source, the source that does not answer the password is not connected to the telephone, and the opened communication line is transferred to the telephone service company. Then, the telephone service company determines the suitability of the caller, and the telephone service company notifies the password to the caller determined to be valid, so that the caller determined to be valid calls the user's telephone again. And enter the password.

The telephone line referred to in the present invention means a telephone line connected to a caller telephone and a receiver telephone so that a telephone line can be opened, irrespective of wired or wireless. The various means referred to in the present invention may be formed so as to realize their functions. For example, dedicated hardware for generating a predetermined function, a computer to which a predetermined function is provided by a program, and a program A predetermined function realized inside the computer, a combination thereof, and the like are permitted.

The information storage medium referred to in the present invention may be any hardware in which a program for causing a computer to execute various processes is stored in advance as software. Fixed ROM (Read Only Memory) or HDD (Hard
Disc Drive), CD (Compact Disc) -ROM or FD (Flo
ppy Disc).

The computer according to the present invention may be any device that can read a program made of software and execute a corresponding processing operation.
(Central Processing Unit)
M, RAM (Random Access Memory), I / F (Interfac
Devices such as e) to which various devices are connected as necessary are allowed.

Note that causing the computer to execute various operations corresponding to software in the present invention allows the computer to control operations of various devices. For example, when a computer stores various data, the RA is connected to the computer in advance.
M, various kinds of data can be stored in an internal memory provided as a part of the computer, and the information storage medium of the present invention can be stored in an FD.
In such a case, it is permitted that the computer stores various data therein.

[0037]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. The communication processing apparatus according to the present embodiment includes a PC (Personal Computer) 11 and is interposed between a telephone line 12 and a telephone 13 as shown in FIG. The telephone 13 is a commercially available general product, and can open a telephone line with another telephone (not shown) via the telephone line 12.

The PC 11 according to the present embodiment includes a CPU 101 as hardware serving as a main body of a computer. The CPU 101 includes a ROM 103, a RAM 104, an HDD 105, and an FD via a bus line 102.
FDD (FD Drive) 10 in which 106 is exchangeably loaded
7. Hardware such as a CD drive 109, a keyboard 110, a mouse 111, a display 112, a communication I / F 113, and the like in which a CD-ROM 108 is exchangeably mounted are connected.

The communication I / F 113 is provided with, for example, a pair of modular cable connection ports (not shown), and the telephone line 12 and the telephone set 13 are individually connected to the pair of connection ports. I have.

In the PC 11 of this embodiment, the ROM 10
3, RAM104, HDD105, FD10 which can be exchanged freely
6. Hardware such as a replaceable CD-ROM 108 corresponds to an information storage medium.
A control program and various data for the PU 101 are stored as software.

For example, a control program for causing the CPU 101 to execute various processing operations includes the FD 106 and the CD-RO.
It is stored in advance in M108. Such software is installed in the HDD 105 in advance,
When the PC 11 is started, the data is copied to the RAM 104 and the CPU 1
01 is read.

As described above, when the CPU 101 reads an appropriate program and executes various processing operations,
As shown in FIG. 1, the PC 11 according to the present embodiment includes an incoming call detecting unit 21, a call opening unit 22, a request output unit 23, an input detecting unit 24, an incoming call permitting unit 25, and a number obtaining unit 2.
6. Various means such as date and time detecting means 27, incoming call recording means 28, number storage means 29, operation control means 30, direct connection switching means 31, backup means (not shown), etc. are logically provided as various functions. .

The incoming call detecting means 21 is connected to the communication I / F 11 by the CPU 101 in accordance with a control program such as the RAM 104.
3 corresponds to a function of recognizing the received data, and makes a call from any source via the telephone line 12 to the telephone 1.
Receive up to 3 without transmitting.

The call opening means 22 corresponds to a function of controlling the operation of the communication I / F 113 by the CPU 101 in accordance with the above-mentioned control program. Open. The request output means 23 determines that the CPU 101
It corresponds to a function for controlling the operation of the DD 105 and the communication I / F 113, and outputs a voice input request for a password by a push-phone operation signal and guidance for the second communication method to the call line established by the call opening means 22.

For example, in the PC 11 of the present embodiment, the text data of the standard guidance message is stored in the HDD 1
When the telephone line is opened in response to a call received from the telephone line 12, the above guidance message is converted from text data to voice data and output as voice.

The guidance message may be, for example, "Please input a password by operating the push button after pressing the sharp key after the beep tone. If you do not know the password, please contact XX by e-mail." As a result, the input request for the password by the operation signal of the touch phone and the guidance of the second communication method are output by voice.

Since a mail address of XX cannot be prepared in a fixed form, the data is input as text data with the keyboard 110 and registered in the HDD 105 as desired by the user. The voice message is output by being incorporated in the above-mentioned standard guidance message.

The above-mentioned standard guidance message is divided into a first part "Pee-please enter a password." And a second part "Password-Please contact us by e-mail." The presence or absence of the audio output of the second part is also switched and set according to the user's request.

The input detecting means 24 corresponds to a function of recognizing data received by the communication I / F 113 by the CPU 101 in accordance with the control program, and the like. The input of the password by the operation signal of is detected.

The incoming call permitting means 25 corresponds to the function of controlling the operation of the communication I / F 113 by the CPU 101 in accordance with the control program. When the input detecting means 24 detects the input of the password, the telephone set 13 is called to make a call. Connect to the line. In this case, since the telephone 13 is called from the PC 11 in the same manner as the case where the telephone line 12 is called,
3 opens the telephone line with the PC 11 in response to the call, and the telephone line between the telephone 13 and the telephone line 12 becomes P
It will be opened via C11.

The number acquiring means 26 corresponds to the function of the CPU 101 for recognizing the data received by the communication I / F 113 in accordance with the control program, and the telephone number of the source from which the incoming call is received by the incoming call detecting means 21 To get. More specifically, the number acquiring means 26 corresponds to a so-called number display function, and acquires the telephone number of the caller from which the call was received by the telephone service of number display by the telephone company.

The date and time detecting means 27 is, for example, the CPU 10
1 corresponds to a built-in TOD (Time Of Day Clock), and constantly detects the current date and time. Incoming call recording means 28
The communication I / O is performed by the CPU 101 in accordance with the control program.
The function corresponds to a function of controlling the operation of the F113 or the HDD 105, and records voice input from the opened communication line until a password is input.

However, the date and time detecting means 27 also records the telephone number of the caller obtained by the number obtaining means 26 and the current date and time detected by the date and time detecting means 27 together with the above-mentioned input voice. The data recording and the recorded voice are erased when the password is input, and are saved when the password is not input. Such recorded sound is, for example, MPEG (Moving Picture Coding Experts Group).
p) method to compress each file into a data file,
The data and the current date and time and the phone number are added to the HDD.
Data is stored in a predetermined database 105.

The number storage means 29 corresponds to a storage area or the like constructed in the HDD 105 so that the CPU 101 can recognize it in accordance with the control program, and a telephone number for unconditionally opening a telephone line is registered in the data. This telephone number has also been input as text data on the keyboard 110 in advance as desired by the user.
Is stored.

The operation control means 30 corresponds to the function of the CPU 101 integrally controlling each part in accordance with the control program. The source telephone number obtained by the number obtaining means 26 is registered in the number storage means 29 as data. If the telephone numbers match, the operation of the various means 22 to 25 is stopped and the telephone line 12 and the telephone 13 are directly connected.

The direct connection switching means 31 corresponds to the function of controlling the operation of the communication I / F 113 by the CPU 101 in accordance with the control program. 13 is directly connected in a switchable manner. More specifically, the PC 11 of the present embodiment
When the direct connection mode is set as the operation mode by the input operation of the keyboard 110, the communication I / F 113
Is directly connected to the telephone line 12 connected to the telephone set 13 and is not interposed in the communication.

Note that the backup means here is the CP
U101 is composed of a non-volatile memory or the like that controls the operation according to the control program, and backs up the data file of the incoming call recording means 28, the telephone number of the number storage means 29, the control program of the CPU 101, and the like.

The various means as described above are realized by using hardware such as a keyboard 110 and a display 112 as necessary. The main means corresponds to software stored in an information storage medium such as a RAM 104. This is realized by the function of the CPU 101, which is the hardware of the computer.

Such software can be used, for example, to send a call from an arbitrary source via the telephone line 12 to the telephone 13.
Receiving a call at the communication I / F 113 or the like without transmitting the call, opening a call line with the caller who received the call, requesting a password input to the established call line by a push-phone operation signal, Outputting the guidance of the second communication method by voice, detecting the input of the password by the operation signal of the push phone from the telephone line on which the input request and the like are output as voice, and calling the telephone 13 when detecting the input of the password. Connecting to the telephone line, obtaining the telephone number from which the call was received, and recording the voice input from the opened telephone line together with the current date and time and the telephone number until the password is entered. Delete the recorded data when a password is entered, and store the telephone number to open the telephone line unconditionally. If the telephone number registered in the data matches the telephone number of the caller, the input of the password is stopped, the telephone 13 is called to open the telephone line, and the operation mode is switched. Correspondingly, a control program for causing the CPU 101 and the like to execute processing operations such as directly connecting the telephone line 12 and the telephone 13 is stored in an information storage medium such as the RAM 104.

A communication processing method by the PC 11 according to the present embodiment in the above configuration will be described below. First, the user registers the telephone number for unconditionally opening the telephone line and the desired password in the PC 11 by manually operating the keyboard 110 or the like, and notifies the desired person of the password by telephone, letter, e-mail, or the like. I do.

Further, since a plurality of standard guidance messages such as "Please input a password by operating the push button after pressing the sharp key after the beep tone" are registered in the PC 11 in advance. The user sets the data of the desired guidance message in the PC 11 by manually operating the keyboard 110 or the like.

At this time, if the user also selects a guidance message such as “If you do not know the password, contact XX by e-mail.”
The mail address inserted in "x" is also registered in the PC 11 by manual operation of the keyboard 110 or the like.

Next, the user disconnects the telephone 13 from the telephone line 12, connects the telephone 13 to the telephone line 12 via the PC 11, and provides a telephone service of the number display for notifying the telephone number of the caller to the telephone company. Apply to As a result, the PC 11 is ready to intervene in making a call from the telephone line 12 to the telephone 13. When not requesting this intervention, the user sets the operation mode of the PC 11 to the direct connection mode by manually operating the keyboard 110 or the like. .

Then, as shown in FIG. 4, the PC 11 directly connects the telephone line 12 and the telephone 13 (step S10).
1, S15), and in this state, the telephone line 12
Will be sent directly to the telephone 13 from
The user can use the telephone 13 to communicate with an arbitrary caller by opening a communication line.

On the other hand, when requesting the intervention by the PC 11, the user operates the keyboard 110 by manual operation or the like.
The operation mode 11 is set to the intervention mode. Then, the PC 11 always monitors the call from the telephone line 12 to the telephone 13 (step S2), and upon receiving this call, acquires the telephone number of the caller without transmitting to the telephone 13 (step S3). ).

When the caller's telephone number is obtained, H
The PC 11 directly compares the telephone line 12 with the telephone 13 (step S15), even if the telephone number is compared with the telephone number of the call permission registered in the DD 105 or the like (step S4).

On the other hand, if the telephone number of the caller cannot be obtained (step S3), or if the obtained telephone number of the caller is not registered (step S4), the PC 1
1 opens a calling line with the caller via the telephone line 12 irrespective of the telephone 13 (step S5), and starts recording the data (step S6).

In this data recording, the voice input from the opened communication line is recorded, the date and time when the communication line was opened is recorded, the telephone number of the caller is recorded, and the telephone number of the caller is obtained. If not,
A call type such as "not notified" or "public telephone" is recorded as data.

Next, the PC 11 outputs a guidance message of a password input request by a push-phone operation signal and a guidance of the second communication method to the telephone line by voice (step S7). It is in a state to detect the entered password
(Step S8).

When the password is input by the predetermined time, the PC 11 ends the data recording (step S9),
If the entered password matches the password registered in the data, the recorded data is deleted (step S11),
The PC 11 calls the telephone 13 (step S12).

As a result, the telephone 13 is in the same state as when a call is originating from the telephone line 12, so that, for example, the telephone 13 outputs a ringing sound as in the prior art. Therefore,
The user removes the handset from the device body and the telephone 1
When the telephone 3 opens the telephone line, the telephone 13
The PC 11 connects the communication line that is open to an external source to the communication line that opens to the PC 11. In this case, since the telephone 13 is in a state of opening a communication line with an external caller as in the related art, for example, the user can talk with the caller using the telephone 13 without being aware of the intervention of the PC 11.

On the other hand, after the PC 11 outputs a password input request by voice to the telephone line (step S7), if the password is not input after a predetermined time has elapsed (step S8), the input password is registered in the data. If the password does not match, the PC 11 ends the data recording (step S13).

Then, an error message such as "Cannot connect the telephone cannot be connected" is output to the telephone line, and then an error process for disconnecting the telephone line is executed (step S14). Returns to the state. In this case, the call from the telephone line 12 to the telephone 13 is interrupted by the PC 11, and the call is not transmitted to the telephone 13 at all.

That is, when the PC 11 of the present embodiment is used, if the call from the telephone line 12 to the telephone 13 is a mistaken telephone or a mischievous telephone, the PC 11 does not transmit the call to the telephone 13 but transmits the telephone to the telephone 13. Will be shut off. Therefore, it is possible to prevent the telephone set 13 from outputting a ringing sound in response to a call such as a wrong telephone or a mischievous telephone, and to prevent the user from responding to the wrong telephone or the mischievous telephone.

However, since the telephone line 12 and telephone 13 can be directly connected by switching the mode of the PC 11,
If desired by the user, the telephone 13 can be used in a state corresponding to all outgoing calls as in the prior art. For example, if the operation mode of the PC 11 is the direct connection mode during the day and the intervention mode at night, the telephone 13 can be operated in the same manner as in the past during the day, and the wrong telephone or the mischievous telephone is cut off by the PC 11 at night. be able to.

Also, the PC 11 of the present embodiment sets the telephone line 12 to the telephone 1 when a call is made from a telephone number registered as desired by the user even under the setting of the intervention mode.
Since it is directly connected to the telephone number 3, it is possible to reliably block a wrong telephone or a mischievous telephone, and to make a call from a source desired by the user directly to the telephone 13.

Further, the PC 11 of the present embodiment requests the input of a password when a call is made from a telephone number whose data is not registered under the setting of the intervention mode, and only when a valid password is input, Call
I can surely cut off mistaken or mischievous calls,
Still, the telephone line with the caller desired by the user can be connected to the telephone 13.

For example, when a user frequently talks with a specific caller, the telephone number of the caller's telephone (not shown) is registered in the PC 11 and the caller can register his / her own telephone number. The telephone 13 can be called from the telephone without being aware of the intervention of the PC 11.

However, when such a caller goes out and calls the telephone 13 from a public telephone or the like, the call is transmitted to the PC 11 without being transmitted to the telephone 13, but the call is transmitted to the PC 11. If the user enters the password, telephone 13 is called, so that the caller whose password has been notified can talk to the user.

Further, since the PC 11 of the present embodiment requests the input of the password as the operation signal of the push phone, the caller can easily input the password consisting of a series of numerical values by operating the push button of his own telephone. Thus, the PC 11 can reliably detect the input password.

Further, when the PC 11 of the present embodiment requests the input of the password by opening the communication line under the setting of the intervention mode, the PC 11 outputs the voice input from the opened communication line until the password is input. Record and record this along with the current date and time and the phone number of the caller. For this reason, for example, the voice of a mischievous phone call can be recorded, and its phone number, date and time, etc. can be checked, so that it can be used to submit frequent mischief phone calls to the police as evidence. .

However, when a valid password is input, the recording data is erased, so that a large amount of unnecessary recording data is not recorded, and overflow of the HDD 105 can be prevented. In particular, since audio data has a large capacity even when compressed, it is preferable to prevent useless data recording.

Further, when the PC 11 of this embodiment requests the input of a password in response to an external call, the PC 11 also provides an e-mail address as a second communication method. Even if a non-originating source cannot reply with the password, this source can contact the user by e-mail, which is the second communication method.

In particular, since the electronic mail can be received by the PC 11, the user can confirm the data record of the call for which the password has not been input by using one PC 11, and the data can be received from the sender. The received e-mail can also be confirmed, and it is easy to manage the correspondence between them.

The present invention is not limited to the above-described embodiment, but allows various modifications without departing from the gist of the present invention. For example, in the above embodiment, the general PC 11 functions as a communication processing device by installing a dedicated application program. However, such a communication processing device can be formed as a dedicated product. Further, in the above embodiment, a PC which is a communication processing device is used.
Although the example in which the telephone 11 is separate from the telephone 13 has been illustrated, the communication processing device as described above can be integrated into the telephone.

Further, in the above embodiment, the telephone 13 is installed at the user's home and is connected to the wired telephone line 12. However, for example, the telephone is carried by the user and the wireless telephone line is connected. It is also possible to connect to In that case, a mobile PC or the like serving as a communication processing device can be connected to the portable telephone, but it is preferable that the communication processing device be built into the portable telephone as described above. .

In the above embodiment, the PC 11 requests the input of the password by the operation signal of the push phone. However, it is also possible to request the input by vocalization and recognize the input voice of the password. Even if the calling telephone is not a touch phone, the password can be easily input.

In addition, as described above, when recording the voice input from the telephone line until the password is input,
Since the utterance of the password can be recorded, it is also possible to record the utterance of the caller of the mischief telephone which is to be connected to the telephone 13.

As described above, the case where the input of the password is requested by the operation signal of the touch phone and the case where the request is made by utterance have both advantages and disadvantages. Therefore, in an actual product, it is preferable to select one in consideration of various conditions. And, for example,
Both functions can be mounted on the PC 11 so as to be switchable, and can be selected by the user.

Further, in the above-described embodiment, the guidance message for requesting the input of the password is described as an example in which the data is registered in the PC 11 in a fixed form in advance. However, it is also possible for the user to set all the guidance messages. In this case, it is also possible for the PC 11 to register the text data input by the keyboard 110 and output the voice, and the PC 11 registers the voice input by the telephone 13 or a microphone (not shown) and outputs the voice. It is also possible.

Further, in the above embodiment, the mode switching between the direct connection mode and the intervention mode of the PC 11 is performed by a user's manual operation. Can be automatically executed.

In the above-described embodiment, the guide of the e-mail address of the e-mail is exemplified as the second communication method. However, a telephone service company such as an external security company is designated as the communication destination of the second communication method. It is also possible.
In this case, the user of the telephone 13 contracts with the security company, and the security company can correspond to the caller who calls the telephone 13 of the user.

[0093] Therefore, the security company can directly deal with the caller of the mischief call, notify the password to the caller determined to be appropriate by the security company, or use the security company in response to the message from the caller. It is also possible to notify the person later. Further, it is possible that the security company receives the contents of the communication from the caller and notifies the user in real time, and the security company receives the notification of the password from the user in real time and takes action.

In the above embodiment, the PC 11 disconnects the communication line when the password is not input from the transmission source. However, for example, it is also possible to transfer the communication line where the password is not input to a predetermined destination. It is also possible to set the security company as described above as the transfer destination.

In this case, for example, after a predetermined time elapses from the state where the password is not input, the call line is transferred, or a guidance message of a transfer operation such as pressing of a predetermined push button is output to the caller by voice and then operated. It is possible to transfer the call line by detection.

Further, when a suspicious call in which a telephone number is not notified and a password is not input is repeated up to a predetermined number of times in a predetermined time, a suspicious call in which a telephone number is not notified and a password is not input until the predetermined time elapses. When an outgoing call is detected, the call line can be automatically transferred to a security company or the like.

When the user of the telephone 13 contracts with a security company such as a telephone service company to receive a telephone service for dealing with a suspicious call as described above, for example, the PC 1
It is also possible for 1 to transfer record data of a suspicious call to a security company at a cycle such as every month.

In this case, since the security company can analyze the tendency of the suspicious call, for example, the security company, which is a third party, records the suspicious call record data to the police together with the objective analysis result. It is also possible to submit a notification, and a security company can propose a countermeasure for a suspicious call and provide it to the user.

For example, if a relationship is found between the user's life pattern and the suspicious call arrival pattern, the security company may change the life pattern because the caller may be monitoring the user's life. It is possible to devise a method, a method for finding a caller, and the like, and provide the method to the user.

Further, when a security company such as a telephone service company executes the telephone service for the user of the telephone 13 in this manner, for example, the security company may prepare the PC 11 described above and rent or sell the PC 11 to the user. It is possible, PC11
It is also possible for security companies to prepare application software to be installed on the Internet and provide them to users for a fee or free of charge.

In the above embodiment, the user of the telephone set 13 also has the PC 11 as a communication processing device. However, for example, such a communication processing device may be owned by a telephone service company. is there. In this case, the user of the telephone 13 contracts the use of the communication processing device with the telephone service company, and the telephone service company pays for various services that intervene in the call to the telephone 13 of the user by the communication processing device. And so on.

In the service provided by the communication processing device of the telephone service company, for example, a call from an arbitrary source is received without being transmitted to the telephone set 13, and the caller who received the call is connected to the call line. Is opened, a password input request is output by voice, and when a valid password is input, the telephone 13 is called and connected to the telephone line, so that the user of the telephone 13 can recognize the caller without being aware of the service. You can talk to

In the above embodiment, the input voice of the telephone line opened by the PC 11 is compressed and recorded in the HDD 105. However, for example, the input voice may be recorded on a recording tape by a tape deck without compression. This recording can also be performed by a recording function of an answering machine (not shown).

Furthermore, in the above-described embodiment, it has been exemplified that various means are logically realized as various functions of the PC 11 by operating the CPU 101 in accordance with a control program stored as software in the RAM 104 or the like. However, it is also possible to form each of these various means as unique hardware, and it is also possible to store a part of the various means as software in the RAM 104 or the like and form a part as hardware.

Further, in the above embodiment, it is assumed that software pre-installed in the HDD 105 from the CD-ROM 108 or the like is copied to the RAM 104 when the PC 11 is started, and the software stored in the RAM 104 is read by the CPU 101. CPU 1 with such software stored in HDD 105.
01, or can be fixedly stored in the ROM 103 in advance.

Further, software is stored in the FD 106 or CD-ROM 108 which is an information storage medium which can be handled alone, and the FD 106 and the HDD 105
Although it is possible to install software in the AM 104, it is also possible for the CPU 101 to directly read the software from the FD 106 or the like and execute the processing operation without performing such installation.

That is, when various means of the PC 11 of the present invention are realized by software, the software
It is sufficient that the PU 101 is in a state where it can read and execute the corresponding operation. Further, the method of supplying the software described in the information storage medium to the CPU 101 is not limited to directly loading the information storage medium into the PC 11.

For example, storing the above-mentioned software in an information storage medium of a host computer, connecting the host computer to a terminal computer via a communication network, and supplying the software from the host computer to the terminal computer by data communication. Is also possible.

In the case described above, it is possible for the terminal computer to execute a stand-alone processing operation in a state where the software is downloaded to its own information storage medium, but it is possible to perform real-time processing with the host computer without downloading the software. It is also possible to execute a processing operation by data communication. In this case, the whole system in which the host computer and the terminal computer are connected by the communication network corresponds to the PC 11 of the present invention.

It is also possible to form a control program for realizing the above-described various means by combining a plurality of software. In this case, the information storage medium as a single product includes the PC 11 of the present invention. It is sufficient to store only the minimum necessary software for realizing the above.

For example, in a case where application software is provided to the PC 11 on which an existing operating system is mounted by using an information storage medium such as a CD-ROM 108, the software for realizing various means of the PC 11 of the present invention is the application software. This is realized by a combination of the software and the operating system, so that the software of the part depending on the operating system can be omitted from the application software of the information storage medium.

[0112]

According to the communication processing apparatus of the present invention, a call from an arbitrary source is received without being transmitted to the telephone by the incoming call detecting means, and the caller receiving the call is communicated by the call opening means. The line is opened, and a password input request is output from the request output means by voice over the established call line,
The input output means detects the input of the password from the telephone line to which the input request is output by voice, and when the input of the password is detected, the reception permitting means calls the telephone and connects to the telephone line. However, even if the user's telephone is called from any source, only the source that answered the password will be connected to the telephone, so that mistaken or mischievous calls can be reliably blocked, The call line with the desired source can be connected to the telephone.

Further, when a telephone formed integrally with the call processing apparatus is called from an arbitrary source, the telephone outputs a ringing sound only when the source answers the password. A wrong telephone or the like can be interrupted by the telephone set, and a call from a source desired by the user can be notified by a ring tone.

Further, since the request output means also outputs the guidance of the second communication method by voice, it is possible to contact the user even if the sender who is not mischievous or correct cannot answer the password.

Further, the incoming call recording means records the voice input from the opened communication line until the password is input, so that, for example, the voice of a mischievous telephone without a password input can be recorded. You can even give the phone sound as evidence to the police.

Also, the incoming call recording means erases the recorded voice when the password is input and saves the recorded voice when the password is not input, so that the recorded voice of a valid caller who can input the password is erased. In addition, it is possible to save only necessary recording sound without recording unnecessary recording sound.

Further, the number acquiring means acquires the telephone number of the caller from which the call was received by the incoming call detecting means, and the received caller's telephone number is also recorded by the incoming call recording means together with the recorded voice. Since the voice of a mischievous phone call without a password can be recorded together with the telephone number, more effective evidence can be submitted to the police.

Further, the present date and time is always detected by the date and time detecting means, and when the incoming call is received by the incoming call detecting means, the date and time detected by the date and time detecting means is also recorded by the incoming call recording means as well as the recorded voice. Since the voice of a mischievous telephone or the like in which a password is not input can be recorded together with the date and time, more effective evidence can be submitted to the police.

The request output means requests the input of the password by the operation signal of the push phone, and the input detection means detects the input of the password by the operation signal of the push phone, so that the caller can operate the push button of the telephone. Can be input simply and reliably, and the communication processing device can easily and reliably detect the input password.

Further, the request output means requests the input of a password by utterance, and the input detection means recognizes the input of the password by recognizing the voice input from the telephone line, so that the caller can use the telephone instead of the touch phone. You can easily enter a password by speaking, for example,
The utterance of this password can be recorded and used as evidence to submit to the police.

Further, the direct connection switching means switches the operation of the call opening means, the request output means, the input detection means, and the incoming call permission means in a freely switchable manner and directly connects the telephone line and the telephone so that the telephone line can be switched. Can be set to switch the state in which the caller's call received via the telephone is received directly by the telephone, so that the telephone can function in the same manner as before by simple operation if desired by the user. The blocking function can be operated only at night.

Further, in a state where the telephone number for opening the telephone line unconditionally is registered in the number storage means, the number acquisition means acquires the caller's telephone number from which the call was received by the incoming detection means, If the acquired caller's telephone number is registered as data, the operation control means stops the operations of the call opening means, the request output means, the input detection means, and the incoming call permission means, and directly connects the telephone line to the telephone. As a result, a call from a caller whose telephone number is registered is transmitted directly to the telephone, so that a mistaken call or a mischievous call can be reliably blocked, and yet the caller desired by the user can receive the call. Can be connected to a telephone.

If the input detection means does not detect the input of the password, the line transfer means transfers the call line to a predetermined destination, so that, for example, a contract is made for a call line with a suspicious caller who does not input the password. It is possible to connect to an existing security company.

In the first telephone service method of the present invention, a call from an arbitrary source is received without being transmitted to the telephone, the caller who has received the call is opened, and a call line is opened. A voice input request for a password is output to the called telephone line, and the input request is detected as a voice input from the voice output voice line. When the input of the password is detected, the telephone is called to connect to the telephone line. As a result, even if the user's telephone is called from any source, only the source that answered the password can be connected to the telephone, so that mistaken or mischievous calls can be reliably blocked, and The call line with the caller desired by the user can be connected to the telephone.

In the second telephone service method of the present invention, even if the user's telephone is called from an arbitrary source, the source that does not reply to the password is not connected to the telephone, and is used as the second communication method. The caller is notified of the method of communication with the telephone service company, and when the caller contacts the telephone service company, the telephone service company determines whether the caller is appropriate,
The telephone service company notifies the password to the caller determined to be legitimate, so that even if the user's telephone is called from any source, only the caller who answered the password will be connected to the telephone. Unauthorized or mischievous calls can be reliably blocked, and the telephone line with the caller desired by the user can be connected to the telephone, and the caller must determine whether the caller is appropriate. The password can be notified to the caller determined to be legitimate, so that the legitimate caller can call the user's telephone again and input the password.

According to the third telephone service method of the present invention, even if the user's telephone is called from an arbitrary source, the source that does not answer the password is not connected to the telephone, and the opened communication line is The call is forwarded to a telephone service company, which determines the suitability of the caller, and notifies the caller who is determined to be legitimate by notifying the password of the caller so that the user's telephone can be sent from any caller. Even if a call is made, only the caller who answered the password can be connected to the telephone, so that mistaken or mischievous calls can be reliably blocked, and the telephone line with the caller desired by the user is connected to the telephone. Can be connected, and
The telephone service company can determine the suitability of the caller and notify the password to the caller determined to be legitimate, so that the legitimate caller calls the user's telephone again and changes the password. Can be entered.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating a communication processing apparatus according to an embodiment of the present invention;
It is a schematic diagram which shows the logical structure of C.

FIG. 2 is a block diagram showing a connection relationship between a telephone line, a PC, and a telephone.

FIG. 3 is a block diagram illustrating a physical structure of a PC.

FIG. 4 is a flowchart illustrating a communication processing method by a PC.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 11 PC which is a communication processing apparatus 12 Telephone line 13 Telephone 21 Incoming detection means 22 Call opening means 23 Request output means 24 Input detection means 25 Incoming permission means 26 Number acquisition means 27 Date and time detection means 28 Incoming recording means 29 Number storage means 30 Operation Control means 31 Direct connection switching means 101 CPU which is the main body of the computer 103 ROM which is the information storage medium 104 RAM which is the information storage medium HDD 106 which is the information storage medium FD 108 which is the information storage medium CD-ROM which is the information storage medium

Claims (17)

[Claims] A communication processing apparatus for intervening in a call from an arbitrary source to a destination telephone via a telephone line, without transmitting a call from the arbitrary source to the telephone. Incoming call detecting means for receiving, a call opening means for opening a communication line with the caller whose call has been received by the incoming call detecting means, and a voice input request for a password to the call line established by the call opening means Request output means for inputting the password, and input detection means for detecting the input of the password from the telephone line to which the input request is output as voice by the request output means. A communication processing device comprising: a call receiving means for calling and connecting to the communication line. 2. The communication processing apparatus according to claim 1, wherein the telephone set is formed integrally with the telephone set, and the telephone set that is called from the incoming call permission unit outputs a ringing sound. 3. The communication processing apparatus according to claim 1, wherein said request output means also outputs voice guidance of the second communication method. 4. The communication processing apparatus according to claim 1, further comprising an incoming call recording unit that records a voice input from the opened communication line until the password is input. . 5. The communication processing apparatus according to claim 4, wherein said incoming call recording means erases the recorded voice when said password is input, and saves the recorded voice when said password is not input. 6. A telephone number of a caller from which a call has been received by the call detector is provided. The telephone number of the caller obtained by the number acquirer is also recorded in the incoming call record. 6. The communication processing apparatus according to claim 4, wherein the means records data together with the recorded voice. 7. A system according to claim 1, further comprising: a date and time detecting means for constantly detecting a current date and time, wherein when the incoming call is received by the incoming call detecting means, the date and time detected by the date and time detecting means is set to The data is recorded together with the recorded voice.
The communication processing device according to claim 1. 8. The method according to claim 1, wherein the request output unit requests the input of the password by an operation signal of a push phone, and the input detection unit detects the input of the password by an operation signal of the push phone. The communication processing device according to the item. 9. The method according to claim 1, wherein the request output means requests the input of the password by utterance, and the input detection means detects the input of the password by recognizing a voice input from the telephone line. The communication processing device according to claim 1. 10. A direct connection switching means for switching off the operation of the call opening means, the request output means, the input detection means, and the incoming call permission means so as to switchably connect the telephone line and the telephone. The communication processing device according to any one of claims 1 to 9, wherein 11. A number storage unit in which a telephone number for unconditionally opening the telephone line is registered, and a number obtaining unit for obtaining a telephone number of a caller from which a call is received by the incoming call detection unit. When the telephone number of the caller obtained by the number obtaining means matches the telephone number registered in the number storage means, the operations of the call opening means, the request output means, the input detection means, and the incoming call permission means are performed. The communication processing device according to any one of claims 1 to 10, further comprising an operation control unit configured to stop the operation and directly connect the telephone line and the telephone. 12. The apparatus according to claim 1, further comprising a line transfer unit that transfers the communication line to a predetermined destination when the input detection unit does not detect the input of the password. Communication processing device. 13. A communication processing method of a communication processing apparatus for intervening in a call from an arbitrary source to a destination telephone via a telephone line, wherein a call from the arbitrary source is transmitted to the telephone. The caller receives the call without transmitting it, opens a telephone line with the caller who received the call, outputs a voice input request for a password to the opened telephone line, and outputs the input request by voice. A communication processing method comprising: detecting an input of the password from a telephone line; and, when detecting the input of the password, calling the telephone and connecting to the telephone line. 14. A telephone service method for intervening in a call from an arbitrary source to a telephone of a specific user via a telephone line, wherein a call from the arbitrary source is transmitted to the telephone. The caller receives the call without receiving the call, opens the communication line with the caller who received the call, outputs a voice input request for a password to the opened call line, and outputs the input request by voice. A telephone service method for detecting the input of the password from the device and, when detecting the input of the password, calling the telephone and connecting to the telephone line. 15. A telephone service method provided by a telephone service company contracted with a user of the communication processing device according to claim 3, wherein the communication method to the telephone service company is the transmission source as the second communication method. A telephone service method in which the telephone service company responds to the caller to determine suitability, and the telephone service company notifies the password to the caller determined to be appropriate. 16. A telephone service method by a telephone service company communicating with the communication processing device according to claim 12, wherein the telephone service company responds to the caller on the call line transferred by the line transfer means. A telephone service method in which the telephone service company notifies the password to the source determined to be appropriate. 17. An information storage medium storing at least software for a computer connected to a telephone line and a telephone, receiving a call from any of the sources without transmitting the call to the telephone. Opening a call line with the caller who received the call; outputting a voice input request for a password to the opened call line; and outputting the voice call of the input request as a voice. An information storage medium storing a program for causing the computer to detect the input of the password from the computer and, when detecting the input of the password, call the telephone and connect to the telephone line.