JP4911076B2 - Karaoke equipment - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a Karaoke machine for sending an invitation message which has high appeal in consideration of interpersonal relationships to a customer of a Karaoke store. <P>SOLUTION: A non-login customer not logging in a Karaoke machine and belonging to the same group as a login customer who logging in the Karaoke machine is extracted from a group database (S220). A favorite service staff who is liked by the extracted non-login customer and is logging in the machine is specified from a customer database (S240). A message to be sent from the name of the specified favorite service staff to the non-login customer's name and showing that the login customer is in the store is created (S270). Then, the created message is sent to a communication terminal of the non-login customer via e-mail (S300). <P>COPYRIGHT: (C)2009,JPO&amp;INPIT

Description

  The present invention relates to a karaoke apparatus having a function of transmitting electronic mail.

  In a karaoke store equivalent to a bar market such as a bar or snack that provides karaoke services to customers, so-called repeaters that use the same store over and over are used by customers depending on the type of customer service. Is considered to account for a relatively high percentage of Therefore, in karaoke stores in the tavern market, increasing the number of repeaters (customers who are returning customers and regular customers) is an important issue for increasing store sales and increasing the number of karaoke users. . For this reason, a message prompting the customer to return to the store or an event to invite the customer to the karaoke store is sent from the karaoke store side of the tavern market to the communication terminal owned by the customer by e-mail, etc. Has been done.

On the other hand, as an example of a karaoke apparatus provided with an e-mail function, in Patent Document 1, an e-mail whose recipient is indefinite among karaoke apparatus users is delivered to a person who has a topic in common with the sender. A communication karaoke system that provides a service is disclosed.
JP 2002-304181 A

  By using a karaoke device equipped with an e-mail function, customers who use the karaoke service at a karaoke store in the tavern market are registered in the customer database of the karaoke device, and this registered customer is invited to revisit the store. Messages can be sent automatically. Then, the staff of the karaoke store can reduce the labor of sending a soliciting e-mail (solicitation message) or making a call to the customer.

  However, even if you send a solicitation message to a customer indefinitely, if the message is not appealing to the customer who is the recipient, the solicitation message has a low effect of attracting customers and increases repeaters. Is not connected. For example, if the sender is in the name of a store and sends a uniform message addressed to an unspecified number of customers at one-sided timing, the appeal to each customer who received the solicitation message is low, The effect of encouraging customers to visit the store is considered to be low. In particular, in a karaoke store in the tavern market, if the customer places importance on interpersonal communication such as conversations and duets between the customer and the customer service staff, the person whose sender is the name of the store and is intended for an unspecified number of customers You may not be interested in soliciting messages that are not relevant.

  Therefore, in order to increase the appeal of the solicitation message to the customer and increase the ability to attract customers by the solicitation message, the content must be specialized for individual customers and people who are interested in the customer want to go to the karaoke store. It is important to send a message at a time when you want to go to the karaoke store.

  The present invention has been made to solve the above-described problems, and an object of the present invention is to provide a karaoke apparatus capable of sending a highly appealing solicitation message with an emphasis on interpersonal relations to customers of a karaoke store.

The karaoke apparatus according to claim 1 made to achieve the above object has the following characteristics. That is, a karaoke device that performs karaoke music selected by a user who has logged in to the device, a customer database, a customer service staff database, a group database, a login management table, an authentication information input unit, and an authentication unit A non-login customer specifying means, a favorite staff specifying means, an extracting means, a message creating means, and a sending means.

  The customer database includes a customer name, authentication information used for authentication of the customer's login to the karaoke device, an information transmission address to a communication terminal owned by the customer, and a customer service staff who is a favorite of the customer. The data shown is stored in association with each individual customer. The customer service staff database stores data indicating the name of the customer service staff and authentication information used for authentication of login of the customer service staff to the karaoke apparatus in association with each customer service staff.

  The information transmission address to the communication terminal is used to specify a transmission destination for the karaoke apparatus to transmit information such as an invitation message to the communication terminal (for example, a mobile phone or PDF having an e-mail function). The identification information corresponds to an electronic mail (e-mail) address, an IP address, a telephone number, a call sign, and the like.

  The group database stores information that defines grouping of customers registered in the customer database. The login management table is a list of customers and customer service staff who are currently logged in to the karaoke apparatus. The authentication information input means is for inputting authentication information used for authentication of login to the karaoke apparatus of the customer and the service staff. When the authentication information input by the authentication information input unit matches the authentication information registered in the customer database or the customer service staff database, the authentication unit authenticates the login of the customer or the service staff, and this authenticated customer or customer service Register staff in the login management table.

  The non-logged-in customer specifying unit specifies a non-logged-in customer who is another customer who belongs to the same group as the logged-in customer who is currently logged in and is not logged in based on the login management table and the group database. The favorite staff specifying means specifies a favorite customer service staff of the non-logged-in customer specified by the non-login customer specifying means and currently logged in based on the customer database and the login management table.

The extraction means extracts all the logged-in customers who are other customers belonging to all the groups to which the non-logged-in customer belongs and are currently logged in.
The message creation means enumerates the names of all logged-in customers extracted by the extraction means , the sender of which is the name of the favorite customer service staff specified by the favorite staff specifying means and the name of the non-logged-in customer. Then, a written message including the content indicating that the corresponding person is visiting the store is created for these names. The transmission means transmits the message created by the message creation means to the information transmission address of the communication terminal owned by the non-logged-in customer.

  In addition, what is necessary is just to register the information regarding each customer accumulate | stored in a customer database, for example, when the customer visits a store for the first time and uses the said karaoke apparatus. At that time, it is conceivable to register a customer service staff who has been serving customers or a customer service staff designated by the customer as a favorite customer service staff of the customer. Moreover, what is necessary is just to register previously the information on the customer service staff who works in the karaoke store where the said karaoke apparatus is installed in the customer service staff database. In addition, the information defining the grouping of customers stored in the group database is, for example, when there is some interpersonal relationship among multiple customers, such as when customers visit a store at the same time. May be registered as the same group.

  According to the karaoke device configured in this manner, a customer who has already been registered in the customer database revisits the store and logs in to the karaoke device, so that it is another customer who belongs to the same group as the logged-in customer and is not currently logged in. That is, an invitation message is transmitted to a communication terminal owned by a non-logged-in customer who has not visited the store.

  The content of the invitation message is the name of the favorite customer service staff of the non-logged-in customer, the destination is the name of the non-logged-in customer, and a member belonging to the same group as the non-logged-in customer is visiting the store It is the content that tells you that. For example, “(Non-login customer name), good evening. (Favorite customer service staff name). Your friend (login customer name) is currently visiting the store. Please come to the store now. It is possible to make the content “ Such a solicitation message can be created by incorporating the names of the specified non-logged-in customer, favorite customer service staff, and logged-in customer at predetermined locations in a fixed phrase that omits a person name prepared in advance.

  Solicitation messages with the above content are the joy of receiving messages from your favorite customer service staff to customers who are recipients, and meeting your favorite customer service staff and your friends if you go to the store now This will induce a sense of expectation that it will be possible. Therefore, the customer who receives this solicitation message can be a strong motivation to go to the karaoke store.

  In order to increase the appeal of the solicitation message to the customer and increase the ability to attract customers through the solicitation message, a message that is specific to an individual customer and that would make a customer interested in that customer want to go to the karaoke store As mentioned above, it is important to transmit at the timing when you want to go to the karaoke store. From such a point of view, as described above, when a friend of a customer who is the recipient of the invitation message logs in, it is not possible to send an invitation message from the favorite customer service staff stating that the friend is visiting the store. High appeal to customers who are recipients. In addition, it is considered to be particularly effective in a karaoke store in a bar market where importance is placed on interpersonal communication such as conversations and duets between customers and customer service staff.

By the way, if it is assumed that the customer who received the solicitation message visits the store to meet the favorite customer service staff listed as the sender of the solicitation message or a friend who is already in the store, respond to the solicitation message. It is desirable to consider so that customers who come to the store can spend as long as possible with their favorite customer service staff and friends. To that end, it is important to send an invitation message as soon as possible. Therefore, it is preferable to configure as described in claim 2. That is, the non-login customer specifying means, favorite staff specifying means, extracting means, message creating means, and sending means are the timing immediately after the customer newly logs in and the login customer is newly registered in the login management table. Then, each process for the login customer is sequentially executed.

  By doing in this way, the invitation message can be promptly transmitted to the target non-logged-in customer immediately after the customer logs in to the karaoke apparatus. If the solicitation message is transmitted early, it is preferable because the customer who is the recipient can promptly visit the karaoke store.

  By the way, it has already been mentioned that there are methods for registering the favorite staff of each customer in the customer database, including the method of registering the customer service staff who has served the customer and the customer service staff designated by the customer. . It is conceivable that registration by such a method is mainly performed manually. On the other hand, through the karaoke service, it is detected that a predetermined personal relationship has been formed from the customer to the customer service staff, and the customer corresponding to the detected personal relationship and the customer service staff are automatically registered in the favorite relationship. It is convenient if you can.

  Therefore, it is preferable to configure as described in claim 3. In other words, it is possible to specify a customer or customer service staff who sings when performing karaoke music, and when the customer and the customer service staff perform a duet, the customer service staff who performed the duet is selected as a favorite of the customer who performed the duet. Register as a customer service staff in the customer database. In addition, in order to identify the customer who performs duets and the customer service staff, for example, when reserving the performance of duet music to the karaoke device, the users (customers and customer service staff) who sing each part are logged in. A method of selecting from among them and inputting it to the karaoke apparatus can be mentioned.

  The fact that the customer and the customer service staff performed a duet at karaoke can be judged that a close personal relationship has been formed from the customer to the customer service staff. In addition, for customers, the person who performed the duet is memorable, and if a solicitation message is sent from the person who remains in the impression, the customer can return to the karaoke store again. It can be a strong motivation. Therefore, by registering the customer service staff who has done a duet with the customer as a favorite customer service staff of the customer, the trouble of manually registering the favorite customer service staff can be saved, and the appeal of the solicitation message to the customer can be further improved.

  Next, the karaoke apparatus according to claim 4 has the following characteristics. That is, in the customer database, a plurality of favorite customer service staff can be registered for one customer, and a predetermined priority is defined among a plurality of customer service staff who are favorites of one customer. Then, the favorite staff specifying means specifies one of the favorite customer service staffs of the non-logged-in customers and the highest priority among the favorite customer service staffs currently logged in.

  If there is more than one favorite customer service staff for a customer, the customer's interest can be obtained by sending a solicitation message in the name of the customer service staff who has a higher priority among the customer service staff. Can be pulled more strongly. Therefore, a solicitation message created with the name of the customer service staff with the highest priority among the favorite customer service staff currently logged in is most effective in terms of appeal to the customer.

  The priority of the customer service staff can be appropriately determined from various viewpoints, and more preferably the priority determined from the viewpoint of the customer. In other words, it is considered effective to determine the priority in terms of whether the customer service staff is a strong impression for the customer.

Therefore, as a method of setting priorities for a plurality of favorite customer service staff, the configuration described in claim 5 can be cited. That is, for each customer service staff registered as a favorite of one customer in the customer database, a priority based on a duet history between the customer and each favorite customer service staff is defined. The favorite staff registering means, when the customer and the customer service staff perform a duet, if the customer service staff is not registered in the customer data database as the customer service customer's favorite service staff, As a customer service staff in the customer data database, and a predetermined initial value that has a higher priority than the customer service staff of the customer who has performed a duet and has never performed a duet with the customer. Set as the priority of the customer service staff. On the other hand, when the customer and the customer service staff perform a duet, if the customer service staff is already registered in the customer data database as the customer's favorite customer service staff, it is registered as the customer's favorite customer service staff in the customer data database. A predetermined value is added to the current value of the priority of the customer service staff. Thus, by adding priority to the customer service staff who has done a duet with the customer, the priority can be set higher than that of the customer service staff who has not duet with the customer. Furthermore, the customer service staff has a higher priority as the number of duets is increased.

  If a customer and the customer service staff do a duet at karaoke, it is considered that the partner who performed the duet together with the customer will have a stronger impression than the partner who did not. Therefore, by setting the priority of the customer service staff who performed duet together relatively, it becomes possible to send an invitation message with the name of the customer service staff who is more impressive to the customer, and the customer's interest is further increased. It is thought that it can be pulled strongly.

  By the way, as a method of defining grouping of customers in the group database, when some interpersonal relationship is recognized among multiple customers, such as when customers visit the store at the same time, their customers are grouped together. As already mentioned, there is a way to register as. It is conceivable that registration by such a method is mainly performed manually. On the other hand, it is convenient if it is possible to detect that there is a predetermined interpersonal relationship between customers through the use of the karaoke service, and to automatically register customers corresponding to the detected interpersonal relationship in the same group. is there.

Therefore, it is preferable to configure as described in claim 6. In other words, the authentication unit registers the login start time of the authenticated customer in the login management table in association with the customer. Then, the time difference between the login start times of each login customer registered in the login management table is calculated, and the grouping is determined so that the customers whose time difference is within a predetermined reference value are in the same group. Register the group in the group database.

  By configuring in this way, for example, it is possible to operate such that customers whose login start times are simultaneous or relatively close are registered as the same group. In other words, the fact that the login times of customers who visited the karaoke store are at the same time or relatively close to each other is highly likely that these customers are friends who visited the store at the same time, and it can be estimated that there is a close personal relationship between customers. . Thus, by defining the grouping based on the correlation of the login start times between customers, it is convenient to save the trouble of manually registering the grouping between customers.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings. In addition, this invention is not limited to the following embodiment at all, and can be implement | achieved in various aspects.
[Description of configuration of karaoke apparatus 1]
FIG. 1 is a block diagram showing a schematic configuration of the karaoke apparatus 1 of the present embodiment.

  As shown in FIG. 1, a karaoke apparatus 1 is connected to a karaoke commander 2 that performs karaoke performance and a remote control terminal 3 for remotely operating the karaoke commander 2 via a wireless access point 4 and a LAN 100. Is formed by.

  The karaoke commander 2 visits a karaoke store where the karaoke device 1 is installed and uses a karaoke service, karaoke music specified by a user such as a customer service staff of the karaoke store, movies, variety programs, dramas, It is a device for playing various contents such as CMs.

  The karaoke commander 2 includes a CPU 21, a RAM 22, a ROM 23, a hard disk drive 24 (hereinafter referred to as HDD 24), an operation unit 25, a reproduction unit 26, a network communication unit 27, and the like as hardware configurations.

  The CPU 21 is a device that executes control and various operations for each part of the karaoke commander 2 in accordance with programs and data stored in the ROM 23 and the RAM 22. Various processing such as login management processing and message transmission processing described later is executed by the CPU 21. Is done. The RAM 22 is a storage device used as a main memory that is directly accessed from the CPU 21. In the RAM 22, various programs are read from the HDD 24, and results of various arithmetic processes by the CPU 21 and data read from the HDD 24 are also stored in the RAM 22. When executing various processes to be described later, a program for causing the CPU 21 to execute each process is read from the HDD 24 into the RAM 22. And according to the program memorize | stored in RAM22, CPU21 will perform each process.

  The ROM 23 is a storage device that retains stored contents even when the power switch of the karaoke commander 2 is turned off, and stores BIOS, read-only data that is not normally updated, and the like. The HDD 24 is a storage device for storing content data such as music data for karaoke performance and video data, programs, and various databases such as various databases described later. The operation unit 25 is an input device for inputting various instructions from the user, and includes a plurality of key switches and the like.

  The reproduction unit 26 includes a plurality of microphones, a MIDI sound source that performs performance reproduction based on performance data (MIDI data), an audio signal that is generated by the MIDI sound source, and an audio signal that is input from the microphone to a speaker. A video playback unit that controls video playback based on data, a monitor for displaying video, and the like are provided.

  The network communication unit 27 is a communication interface for connecting the karaoke commander 2 to the LAN 100 to communicate with the outside. The karaoke commander 2 performs information communication with the remote control terminal 3 via the wireless access point 4 connected to the LAN 100 via the network communication unit 27. The LAN 100 is connected to the Internet 200 via a signal converter such as a modem or a broadband router (not shown). The karaoke commander 2 performs information communication via the Internet 200 by the network communication unit 27. For example, an e-mail in which content data is acquired from the content distribution host server 5 connected to the Internet 200 or an invitation message for a specific customer is written to the e-mail address of a band communication terminal owned by the customer is sent to the Internet. 200 can be transmitted to the e-mail server 6 connected to 200.

  The remote control terminal 3 is for remotely operating the karaoke commander 2 and accepts various operations such as an operation for making a reservation for the reproduction of the content that the user desires to reproduce, and receives the operation signal from the wireless LAN standard. And transmitting to the karaoke commander 2 to be operated by wireless communication according to the above. Further, when a customer or customer service staff who has an account for logging in to the karaoke commander 2 logs in to the karaoke commander 2, the customer or customer service staff accepts input of authentication information such as an ID or password, and the entered authentication information is wirelessly transmitted. It also has a function of transmitting to the karaoke commander 2 via LAN communication.

  Specifically, the remote control terminal 3 includes a CPU 31, a RAM 32, a ROM 33, an operation unit 34, a display unit 35, a wireless LAN communication unit 36, and the like. The CPU 31 is a device that executes control and various calculations for each part of the remote control terminal 3 in accordance with programs and data stored in the RAM 32 and the ROM 33. The RAM 32 is a storage device used as a main memory or the like that is directly accessed from the CPU 31. In the RAM 32, various programs are read from the ROM 33, and results of various calculations by the CPU 31 and data read from the ROM 33 are also stored in the RAM 32.

  The ROM 33 is a storage device that retains stored contents even when the power switch of the remote control terminal 3 is turned off, and stores BIOS, read-only data, programs that are not normally updated, and the like. The operation unit 34 is an input device for inputting various instructions from the user, and includes a touch panel installed along the display area of the display unit 35, a plurality of key switches, and the like. The display unit 35 is a display device for displaying an image, and includes, for example, a liquid crystal display. The wireless LAN communication unit 36 is a communication interface for transmitting and receiving an infrared signal conforming to a predetermined wireless LAN standard to and from the wireless access point 4 connected to the LAN 100.

  A wireless access point 4 is connected to the LAN 100. The wireless access point 4 is a radio wave repeater for connecting terminals by wireless communication according to a predetermined wireless LAN standard. The remote control terminal 3 and the karaoke commander 2 can perform data communication with each other via the wireless access point 4.

[Description of various databases stored in Karaoke Commander 2]
In the karaoke apparatus 1 of the present embodiment, in order to realize a unique service associated with each user such as a customer who uses the karaoke apparatus 1 and a customer service staff who uses the karaoke apparatus 1 together with the customer, A configuration is employed in which the user logs into the karaoke commander 2 at the start of use. Authentication information necessary for a user login procedure, personal information necessary for providing a service associated with each user, and the like are stored in the HDD 24 of the karaoke commander 2 as a database. Accordingly, various databases stored in the HDD 24 of the karaoke commander 2 will be described with reference to FIG.

  FIG. 2A is an explanatory diagram schematically illustrating an example of a customer database in which personal information related to customers of a karaoke store is accumulated. In this customer database, for each individual customer, a “registration number” that is the serial number of the customer in the customer database, “ID” that is unique identification information for each customer, and ID are used for customer authentication. “Password”, “Name” which is the name of the customer on the karaoke device 1 (nickname, etc.), “Mail address” which is the destination of the e-mail to the mobile communication terminal such as mobile phone or PDF owned by the customer, Information such as “favorite customer service staff” indicating the customer service staff that the customer is in touch with is stored. Note that the customer service staff registered in the favorite service staff item is limited to the service staff registered in the service staff database described later.

  Among these items, the item “favorite customer service staff” includes information indicating the name (or ID) of the favorite customer service staff and the priority indicating the degree of intimacy with the customer service staff. Points corresponding to the number of times that a duet using the karaoke commander 2 is performed with a customer registered as a favorite is given to this priority. For example, for a customer service staff who has never done a duet with a customer registered as a favorite, the priority is set to “0” points, and each time a duet is made with a customer, the priority points Is added.

  The personal information of each customer stored in the customer database may be registered with the karaoke commander 2 when the customer first visits the karaoke store, for example. At this time, various types of information to be registered in the customer database may be manually input, and information such as names and email addresses may be transmitted from a mobile communication terminal owned by the customer via wireless LAN communication, infrared communication, or the like. May be configured to input directly to the karaoke commander 2.

  Registration of a customer's favorite customer service staff can be performed by manual input by the customer service staff of the karaoke store or by manual input based on the declaration of the customer himself / herself. Furthermore, when the customer and the customer service staff perform a duet using the karaoke commander 2, the customer service staff can be automatically registered as a favorite of the customer. Details of the favorite registration process will be described later.

  FIG. 2B is an explanatory diagram schematically illustrating an example of a customer service staff database in which personal information regarding customer service staff working at a karaoke store is accumulated. The customer service staff database includes, for each customer service staff, a “registration number” that is a serial number of the customer service staff in the customer service staff database, and “ID” and ID that are identification information unique to each customer service staff. Information such as a “password” used for authentication of the customer service staff and a “name” which is a name (nickname or the like) of the customer service staff on the karaoke apparatus 1 is accumulated.

  The personal information of each customer service staff stored in the customer service staff database may be registered in advance when the karaoke apparatus 1 is introduced to a karaoke store or when a new customer service staff is subscribed.

  FIG. 2C is an explanatory diagram schematically showing an example of a group database that defines grouping of customers registered in the customer database. In this group database, a “registration number” which is a serial number of the group registered in the group database, a “group member” in which the name (or ID) of a customer belonging to each group is described, and the group is registered Information such as “group registration time” indicating the time is accumulated. The group registered in this group database is a set of customers having some personal relationship such as customers being friends, and the same customer may belong to a plurality of groups having different members.

  In addition, when registering a group in the group database, for example, when a customer has some kind of interpersonal relationship, such as when a customer visits a group at the same time, the customer must be registered as the same group. That's fine. At that time, the group can be registered by manual input by the customer service staff of the karaoke store or by manual input based on the declaration of the customer. Furthermore, based on the difference in login time between customers, it is recognized that there is a close personal relationship between customers with the same login time or close to the login time, and the customers are automatically registered as the same group. You can also Details of the group database registration process will be described later.

[Explanation of login management processing]
Next, login management processing executed by the CPU 21 of the karaoke commander 2 will be described based on the flowchart of FIG. 3 and the explanatory diagram of FIG.

  FIG. 3 is a flowchart showing a procedure of login management processing executed by the CPU 21 of the karaoke commander 2. This process is a process that is always executed after the karaoke commander 2 is activated.

  When starting the process, the CPU 21 of the karaoke commander 2 first determines whether or not a login request notification transmitted from the remote control terminal 3 has been received (S100). The procedure for transmitting the login request by the remote control terminal 3 is as follows. First, the remote control terminal 3 displays a predetermined login screen on the display unit 35. Then, the user (customer or customer service staff) inputs the authentication ID and password assigned to himself / herself by operating the operation unit 34 of the remote control terminal 3 in accordance with the login screen. When the input of the ID and password by the user is completed, the remote control terminal 3 transmits a predetermined login request notification to the karaoke commander 2 from the wireless LAN communication unit 36 via the wireless access point 4 and the LAN 100. Specifically, a signal including the ID and password input by the user and the serial number and IP address of the remote control terminal 3 that is the login request source is transmitted to the karaoke commander 2 as a login request notification.

  Return to description of login management action. If it is determined in S100 that the login request notification has been received (S100: YES), the ID and password included in the received login request notification are stored in the customer database (see FIG. 2A) and the customer service staff database (see FIG. 2). b) Refer to the customer ID or password of the customer or customer service staff registered in (2), and authenticate the login (S110). Then, as a result of the login authentication, it is determined whether or not the ID and password included in the login request notification match the ID and password registered in the customer database or the customer service staff database (S120). Here, when the ID and the password included in the login request notification are not matched (S120: NO), the process returns to S100.

  On the other hand, when the ID and password included in the login request notification are matched (S120: YES), a login management table (see FIG. 4, details will be described later) for managing customers and customer service staff who are currently logged in. The user ID and name related to the login request notification are registered (S130). Then, a login completion notification indicating that the login of the user related to the login request is completed is transmitted to the remote control terminal 3 that is the login request source (S140), and the process returns to S100.

  When receiving the login completion notification from the karaoke commander 2, the remote control terminal 3 displays a GUI (Graphic User Interface) dedicated to the logged-in user on the display unit 35 and accepts an operation from the user. In the present embodiment, the remote control terminal 3 is configured to be able to accept logins from a plurality of users in parallel, and each of the remote control terminals 3 is dedicated to a plurality of users who have performed login procedures from the remote control terminal 3. A GUI can be prepared to selectively accept operations from each user.

  Here, the specific contents of the login table will be described with reference to FIG. FIG. 4 is an explanatory diagram schematically showing an example of a login management table managed by the karaoke commander 2. This login management table is a list of users currently logged in to the karaoke commander 2 and is stored in the RAM 22 of the karaoke commander 2 or the like.

  As shown in FIG. 4, an ID, a name, and a login start time are registered in the login table for each user who is a customer or a customer service staff. In the example shown in FIG. 4, it is shown that the customer service staffs α, β, γ and the customers A, F, D are currently logged in.

  Returning to the flowchart of FIG. If it is determined in S100 that a login request notification has not been received (S100: NO), it is then determined whether a logout request notification related to the currently logged-in user has been received from the remote control terminal 3 (S150). This logout request notification is transmitted to the karaoke commander 2 in association with the ID of the user by performing a predetermined logout operation on the GUI dedicated to the logged-in user in the remote control terminal 3. If it is determined in S150 that a logout request notification has not been received (S150: NO), the process returns to S100.

  On the other hand, when the logout request notification is received, the user data related to the logout request notification is deleted from the login management table (see FIG. 4) (S160). The process returns to S100.

[Explanation of message sending process]
Next, message transmission processing executed by the CPU 21 of the karaoke commander 2 will be described based on the flowcharts of FIGS.

  FIG. 5 is a flowchart showing the procedure of the main process of the message transmission process executed by the CPU 21 of the karaoke commander 2. This process is a process that is always executed after the karaoke commander 2 is activated.

  When starting the process, the CPU 21 of the karaoke commander 2 first determines whether or not there is a newly logged-in customer (S200). This determination is made, for example, based on whether or not customer data is newly registered in the login management table (see FIG. 4). While it is determined that there is no newly logged-in customer (S200: NO), this process is repeated.

  When it is determined that there is a newly logged-in customer (S200: YES), that is, when the customer's data is newly registered in the login management table by starting the login, the login management table An ID and a name of a customer (hereinafter referred to as a login customer) are acquired (S210). Next, based on the group database (see FIG. 2C) and the login management table, customers who belong to the same group as this login customer and are not logged in (that is, customers who are not registered in the login management table. (Referred to as a non-login customer) (S220).

  The first login customer among the non-login customers extracted in S220 is set as a processing target (S230). Then, based on the customer database and the login management table, the customer service staff who is the favorite customer service staff of the non-login customer to be processed and is currently logged in is identified (S240). When there is a customer service staff who meets the conditions of S240 (S250: YES), one person with the highest priority among the corresponding customer service staffs is identified (S60). Hereinafter, the specified customer service staff with the highest priority is referred to as the highest priority customer service staff.

Next, a message creation process for creating an e-mail message to be sent to the non-login customer to be processed is executed (S270).
Here, the detailed contents of the message creation processing in S270 will be described with reference to FIG. FIG. 6A is a flowchart showing the procedure of the message creation process executed in S270 in the message transmission process, and FIG. 6B is an explanatory diagram schematically showing a template used for creating the message. (C) is explanatory drawing which shows typically an example of the produced message.

When the process is started, the CPU 21 first extracts customers who are members of all groups to which the non- login customer to be processed belongs and who are currently logged in based on the group database and the login management table (S271). The customers extracted here include the login customers specified in S210 of the message transmission process (see FIG. 5). In addition to the login customers, customers who belong to the same group as the non-login customers to be processed are also included. It will also include other customers who are currently logged in.

  Next, a template for creating an e-mail message is read from the HDD 24, and the name of the non-logged-in customer to be processed is inserted into a predetermined location of this template (S272). As shown in FIG. 6B, the template of the message is preliminarily described with a fixed sentence that prompts the customer to visit the karaoke store, and is stored in the HDD 24 or the like as a text file, for example. ing. In the template text, there are places where a specific person name should be inserted, such as [address], [sender], and [login customer]. By inserting a specific person name into this predetermined place, An e-mail message to be sent to a non-logged-in customer is created.

  In S272 described above, the name of the non-logged-in customer to be processed is inserted into the [address] location in the fixed phrase. For example, if the name of the non-logged-in customer to be processed is B, the fixed phrase described as “To [address]” in the template is changed to “To B”.

  Next, the name of the highest-priority customer service staff identified in S260 of the message transmission process is inserted into the [Sender] location in the fixed form of the message template (S273). For example, if the name of the highest-priority customer service staff is γ, the fixed phrase described as “Karaoke Tavern XX [From]” in the template will be changed to “Karaoke Tavern XX γ”.

  Next, the name of the customer extracted in S271 is inserted into the [logged-in customer] location in the template message template (S274). If there are a plurality of customers extracted in S271, the names of all the extracted customers are listed. For example, if the name of the customer extracted in S271 is A, D, or F, the fixed phrase that is described in the template as “Your friend, [Login customer] is visiting the store” is “Now, Your friends A, D, and F are in the store. "

  An example of the message created by the processing of S272 to S274 is shown in FIG. Compared with the template shown in FIG. 6A, the created message does not change the contents such as the name of the karaoke store, the contact information, and the purpose of the message, [address], [sender], [logged in customer] By changing only the part related to the personal name, the content is specific to the individual.

  After creating the message, the e-mail address corresponding to the contact to the non-logged-in customer to be processed is acquired from the customer database, and this is set as the destination of the created message (S275), and this process is terminated.

  Returning to the flowchart of FIG. After creating a message in S270, or if it is determined in S250 that there is no corresponding customer service staff (S250: NO), whether there is an unprocessed non-login customer among the non-login customers extracted in S220. Is determined (S280). If it is determined that there is an unprocessed non-logged-in customer (S280: YES), the next non-logged-in customer is set as a processing target among the unprocessed non-logged-in customers (S290), and the process returns to S240. Thereafter, the processing of S240 to S290 is sequentially repeated to create individual messages corresponding to each non-logged-in customer.

  If it is determined in S280 that there is no unprocessed non-login customer (S280: NO), that is, if the creation of messages corresponding to all non-login customers extracted in S220 is completed, all the messages created Is sent to the email server 6 as an email (S300). The e-mail transmitted to the e-mail server 6 is transmitted to the mobile communication terminal of the transmission destination via several e-mail servers according to the mail address indicating the transmission destination.

[Explanation of favorite registration process]
Next, a favorite registration process executed by the CPU 21 of the karaoke commander 2 will be described with reference to FIG.

  FIG. 7A is a flowchart showing a procedure of favorite registration processing executed by the CPU 21 of the karaoke commander 2, and FIG. 7B is a screen table when a logged-in customer reserves a duet song with the remote control terminal 3. It is explanatory drawing which shows an example typically. This favorite registration process is a process in which a logged-in customer performs a duet with a customer service staff, so that the customer service staff is registered as the customer service staff of the customer, or points are added to the priority of the customer service staff. It is.

  When the process is started, the CPU 21 first detects a duet music performance reservation by the customer who is logged in and the customer service staff from the remote control terminal 3 (S400). Here, the ID of the singer (reserver + duet partner) notified from the remote control terminal 3 with the performance reservation is the customer database (see FIG. 2 (a)) and the customer service staff database (see FIG. 2 (b)). It is possible to determine whether or not the performance reservation for the duet music is made by the customer and the customer service staff.

  In addition, the reservation of the duet music performance in the remote control terminal 3 is performed in the following procedure. When a log-in user who makes a music performance reservation is specified, the remote control terminal 3 displays a reservation screen dedicated to the user on the display unit 35. For example, FIG. 7B is a display example of a reservation screen corresponding to Mr. D who is a logged-in customer. As shown in FIG. 7B, the display unit 35 clearly indicates that it is a reservation screen for Mr. D. Furthermore, this reservation screen displays that the song selected by Mr. Ds is a duet song, and that the customer service staff δ is designated as the duet partner. .

  As a procedure for selecting a duet partner, for example, after selecting a duet song, Mr. D first presses a “partner selection” button 34a configured with a GUI at the bottom of the display unit 35. When the “partner selection” button 34 a is pressed, the remote control terminal 3 displays a list of names of users (customers and customer service staff) who are currently logged in on the display unit 35. D designates a duet partner by looking at the list of login users displayed on the display unit 35. In this case, the designated partner may be another customer or a customer service staff. When the duet partner is designated by Mr. D from the remote control terminal 3, the designated partner is displayed on the reservation screen of Mr. D. That is, this is the state shown in FIG.

  On the reservation screen shown in FIG. 7B, when the “Send” button 34b is pressed, the song number of the selected duet song, the ID of the customer D who is the reservation person, and the customer service staff who is the partner The ID of Mr. δ is notified to the karaoke commander 2.

  Note that the duet song reservation procedure described above is based on the case where the customer is a reservation person and the partner is a customer service staff, but the same procedure applies when the customer service staff is a reservation person and the customer is a partner. You can reserve duets at.

  Returning to the flowchart of FIG. When a reservation for playing a duet song by the customer and the customer service staff is detected in S400, the ID and name of the customer and the customer service staff who perform a duet on the reserved song are acquired (S410). Subsequently, the customer service staff data corresponding to the acquired ID is acquired from the customer database (S420). Then, it is determined whether or not the customer service staff corresponding to the ID acquired in S410 has been registered as a customer service staff favorite of the customer (S430).

  When this customer service staff is not registered as a favorite customer service staff (S430: NO), this customer service staff is registered in the customer database as a customer service staff favorite of the customer (S440). At this time, the priority of the customer service staff is set to “1”.

  On the other hand, when the customer service staff has already been registered as a favorite customer service staff (S430: YES), “1” is added to the priority of the customer service staff registered as the customer favorite in the customer database (S450). ).

[Description of group database registration processing]
Next, the group database registration process executed by the CPU 21 of the karaoke commander 2 will be described with reference to FIG.

  FIG. 8 is a flowchart showing the procedure of the group database registration process executed by the CPU 21 of the karaoke commander 2. The group database registration process is based on the difference in login start times between customers who are currently logged in and registered in the login management table (see FIG. 4). This is a process for automatically registering the customers as the same group with a personal relationship.

  When starting the process, the CPU 21 first calculates the time difference between the login start times of customers registered in the login management table (S500). Subsequently, customers whose login start times are calculated at the same time or whose time difference between the login start times is within a predetermined reference value (for example, several minutes) are specified, and the customers are grouped (S510). ).

  Then, it is determined whether other groups including all members of the created group are already registered in the group database (S520). If no other group including all members of this group is registered in the group database (S520: NO), this group is registered in the group database (S530), and this process is terminated. On the other hand, if another group including all members of this group has already been registered in the group database (S520: YES), this group is not registered in the group database (S540), and this process is terminated.

[effect]
According to the karaoke apparatus 1 of the said embodiment, there exist the following effects.
(1) A customer who has already been registered in the customer database visits a karaoke store and logs in to the karaoke commander 2 using the remote control terminal 3, and is currently logged in as another customer belonging to the same group as the logged-in customer. An invitation message is sent by e-mail to a mobile communication terminal owned by a non-logged-in customer who has not visited the store. The contents of the solicitation message are the name of the favorite customer service staff of the non-logged-in customer, the destination is the name of the non-logged-in customer, and a member who belongs to the same group as the non-logged-in customer is currently in the store The content tells you that there is. This kind of solicitation message is the joy of receiving messages from your favorite customer service staff to the recipient customer, and if you go to the store now, you can meet your favorite customer service staff and your friends. It induces a sense of expectation that it is possible. Therefore, the customer who receives this solicitation message can be a strong motivation to go to the karaoke store. In this way, when a friend of a customer who is the recipient of an invitation message logs in, sending an invitation message to the effect that the friend is visiting the store from a favorite customer service staff is to the customer who is the recipient. Highly appealing. In addition, it is particularly effective in a karaoke store in a bar market where importance is placed on interpersonal communication such as conversations and duets between customers and customer service staff.

  (2) A solicitation message can be promptly transmitted to the target non-logged-in customer immediately after the customer logs in to the karaoke commander 2 and the logged-in customer is registered in the log-in management table. If the solicitation message is transmitted early, it is preferable because the customer who is the recipient can promptly visit the karaoke store.

  (3) The fact that the customer and the customer service staff have performed a duet at karaoke can be determined that a close personal relationship has been formed from the customer to the customer service staff. In addition, for customers, the person who performed the duet is memorable, and if a solicitation message is sent from the person who remains in the impression, the customer can return to the karaoke store again. It can be a strong motivation. Therefore, by registering the customer service staff who has done a duet with the customer as a favorite customer service staff of the customer, the trouble of manually registering the favorite customer service staff can be saved, and the appeal of the solicitation message to the customer can be further improved.

  (4) If there is more than one favorite customer service staff for one customer, send a solicitation message created with the name of the customer service staff with the highest priority among the favorite customer service staff currently logged in. This can attract more attention from the customer.

  (5) By adding priority to the customer service staff who has duet with the customer, the priority can be set higher than that of the customer service staff who has not duet with the customer. Furthermore, the service staff is configured to have a higher priority as the number of duets is increased. In other words, if a customer and the customer service staff perform a duet at karaoke, the customer who has done the duet will be more impressive than the customer, and the more the number of duets with that partner, the more the impression Is thought to deepen. Therefore, by increasing the priority of the customer service staff according to the number of duets with the customer, it becomes possible to send an invitation message with the name of the customer service staff who is more impressive to the customer. Increase customer interest.

  (6) Customers who have the same login start time or are relatively close to each other can be automatically registered in the group database as the same group. In other words, the fact that the login times of customers who visited the karaoke store are at the same time or relatively close to each other is highly likely that these customers are friends who visited the store at the same time, and it can be estimated that there is a close personal relationship between customers. . Thus, by defining the grouping based on the correlation of the login start times between customers, it is convenient to save the trouble of manually registering the grouping between customers.

[Modification]
As mentioned above, although embodiment of this invention was described, this invention is not limited to said embodiment at all, It is possible to implement in various aspects. Below, the modification with respect to the said embodiment is demonstrated.

  (1) In the message transmission process of the above embodiment (see FIG. 5), in S250, there is no customer service staff who is a favorite customer service staff of a non-logged-in customer and who is currently logged in (S250: NO), the message creation process of S270 is skipped. This is because there is no customer service staff to be a sender in the message created in S270. On the other hand, when there is no customer service staff who should be the sender of the message, it can be considered that the message is created with the karaoke store name or the representative name of the karaoke store as the sender. If you do this, it may be less appealing to the customer compared to sending a message with the customer's favorite customer service staff as the sender, but if you go to the store now you can meet with your friends In terms of inducing a sense of expectation, a certain level of appeal can be demonstrated.

  (2) The history information such as the date and time of the duet with the favorite customer and the title of the song is further registered in association with the favorite customer service staff registered in the customer database (see FIG. 2A). You may do it. By doing this, using the accumulated duet history information, for example, in the message sent to the customer, “Due, we did a duet together on XX month and day”, “ Let ’s sing (song name) ”to include comments to attract customers’ interest. In other words, these comments can be created by preparing portions other than the specific date and time and song titles of these comments as standard texts and inserting the date and time and song titles acquired from the duet information of the customer service staff.

It is a block diagram which shows karaoke apparatus 1 schematic structure. (A) is explanatory drawing which shows an example of a customer database typically, (b) is explanatory drawing which shows an example of a customer service staff database typically, (C) is a schematic example of a group database. FIG. It is a flowchart which shows the procedure of a login management process. It is explanatory drawing which shows an example of a login management table typically. It is a flowchart which shows the procedure of a message transmission process. (A) is a flowchart which shows the procedure of the message preparation process performed by S270 in a message transmission process, (b) is explanatory drawing which shows typically the model used for preparation of a message, (c) These are explanatory drawings schematically showing an example of the created message. (A) is a flowchart which shows the procedure of a favorite registration process, (b) is explanatory drawing which shows typically the example of a screen display at the time of reserving a duet music with the remote control terminal 3. FIG. It is a flowchart which shows the procedure of a group database registration process.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Karaoke apparatus, 2 ... Karaoke commander, 3 ... Remote control terminal, 4 ... Wireless access point, 5 ... Host server, 6 ... E-mail server, 21 ... CPU, 22 ... RAM, 23 ... ROM, 24 ... Hard disk drive, 25 ... operation unit, 26 ... reproduction unit, 27 ... network communication unit 27, 31 ... CPU, 32 ... RAM, 33 ... ROM, 34 ... operation unit, 35 ... display unit, 36 ... wireless LAN communication unit, 100 ... LAN, 200 …the Internet

Claims (6)

A karaoke device that performs karaoke music selected by a user who has logged in to the device,
Data indicating customer name, authentication information used for authentication of the customer's login to the karaoke device, information transmission address to the communication terminal owned by the customer, and customer service staff who is the customer's favorite , A customer database that accumulates in association with each individual customer,
A customer service staff database that stores data indicating the name of the customer service staff and authentication information used for authentication of login of the customer service staff to the karaoke device in association with each customer service staff;
A group database for accumulating information defining groupings among customers registered in the customer database;
A login management table that is a list of customers and customer service staff currently logged in to the karaoke device;
Authentication information input means for inputting authentication information used for authentication of login to the karaoke device of the customer and the service staff;
If the authentication information input by the authentication information input means matches the authentication information registered in the customer database or customer service staff database, the login of the customer or customer service staff is authenticated, and the authenticated customer or customer service staff is Authentication means for registering in the login management table;
Based on the login management table and the group database, a non-login customer specifying means for specifying a non-login customer who is another customer who belongs to the same group as the login customer who is currently logged in, and is not currently logged in;
A favorite staff specifying means for specifying a favorite customer service staff of a non-logged-in customer specified by the non-login customer specifying means based on the customer database and the login management table and currently logged in;
An extracting means for extracting all logged-in customers who are other customers belonging to all groups to which the non-logged-in customer belongs and are currently logged in;
The name of the favorite customer service staff specified by the favorite staff specifying means is the sender, the name of the non-logged-in customer is the destination, and the names of all the login customers extracted by the extracting means are listed, A message creating means for creating a message with a text that includes the content that states that the person is visiting the store in these names,
A karaoke apparatus comprising: a transmission unit configured to transmit a message generated by the message generation unit to an information transmission address of a communication terminal owned by the non-logged-in customer. The karaoke apparatus according to claim 1,
Each means of the non-login customer specifying means, the favorite staff specifying means, the extracting means, the message creating means, and the sending means is immediately after the customer newly logs in and the login customer is newly registered in the login management table. A karaoke apparatus that sequentially executes each process for the login customer at a timing. In the karaoke apparatus of Claim 1 or Claim 2,
It is configured to be able to identify the customer or customer service staff who sings when playing karaoke music,
When the customer and the customer service staff have performed a duet, the customer service staff who has performed the duet is further provided with a favorite staff registration means for registering the customer service staff as the favorite customer service staff of the customer who has performed the duet. Karaoke device. The karaoke apparatus according to any one of claims 1 to 3,
In the customer database, a plurality of favorite customer service staffs can be registered for one customer, and a predetermined priority among a plurality of customer service staff members who are favorite customers of one customer is defined,
The favorite staff specifying means specifies one of the favorite customer service staff of the non-logged-in customer and the highest priority among the favorite customer service staff currently logged in;
Karaoke device characterized by. The karaoke apparatus according to claim 3,
In the customer database, a plurality of favorite customer service staffs can be registered for one customer , and each customer customer registered as a favorite of the one customer has the one customer and the favorite customer service. Priorities based on duet history with each customer service staff are defined,
The favorite staff registering means, when the customer and the customer service staff perform a duet, if the customer service staff is not registered in the customer data database as the customer service favorite customer of the customer, A predetermined initial value which is registered in the customer data database as a customer service staff and has a higher priority than a customer service staff member who has performed a duet and has never performed a duet with the customer Is set as the priority of the customer service staff, and when the customer and the customer service staff perform a duet, the customer service staff is already registered in the customer data database as the customer service customer favorite customer service data. The customer in the database Adding a predetermined value to the current value of the priority of the service crew that is registered as a customer staff favorite,
The favorite staff specifying means specifies one of the favorite customer service staff of the non-logged-in customer and the highest priority among the favorite customer service staff currently logged in;
Karaoke device characterized by. The karaoke apparatus according to any one of claims 1 to 5,
The authentication means associates the login start time of the authenticated customer with the customer and registers it in the login management table, calculates a time difference between login start times of each login customer registered in the login management table, A karaoke apparatus further comprising group registration means for determining grouping so that customers whose time difference is within a predetermined reference value are in the same group and registering the grouping in the group database.

Images