JP4854247B2 - Automatic transaction apparatus and system - Google Patents

Description

  The present invention relates to a maintenance mechanism capable of safely performing maintenance work on an automatic transaction apparatus such as an ATM.

  In the transaction business of financial institutions, the importance of transactions performed by customers by operating an automatic transaction apparatus such as ATM (AUTO TELLER MACHINE) is increasing. For this reason, financial institutions have dedicated ATM corners that allow customers to easily deal with bankers and maintenance staff without unnecessary contact.

  In the above-described ATM corner, as shown in FIG. 13, the maintenance area and the customer area are separated by blocking the periphery of ATM 1 with a wall so that maintenance work can be performed without facing the customer. As shown in FIG. 14 (a), the ATM 1 incorporates a unit 3 in which a group of devices such as a temporary storage unit 21, a replenishment collection cassette unit 22 and a denomination cassette 23 are integrated, and the unit 3 is attached to the door 2 of the ATM 1. By opening it and pulling it out, various components can be taken out in a lump.

  FIG. 14B shows a state in which the unit 3 is pulled out. In the figure, reference numeral 26 denotes a rail provided on a side surface inside the casing of the ATM 1 so that the unit 3 can slide in the ATM 1 along the rail.

In maintenance work, the maintenance person opens the door 2 on the rear surface of the ATM 1, pulls a handle (not shown) of the unit 3, pulls the unit 3 main body out of the ATM 1, and then performs maintenance of various devices connected to the unit 3. . When the maintenance is completed, the unit 3 is pushed back into the ATM 1 and the door 2 is closed. When a plurality of ATMs are arranged horizontally, the maintenance staff sequentially pulls out a plurality of ATM units 3 and completes the maintenance work for each ATM.
JP 2003-296696

  The unit 3 incorporates a banknote deposit / withdrawal device having a function of depositing / withdrawing banknotes. The banknote depositing / dispensing apparatus is provided with a customer service port 24 through which a customer directly deposits / withdraws banknotes on the front surface of the ATM 1. In the state in which the unit 3 is inserted into the ATM 1 as shown in FIG. 14A, the customer service port 24 is positioned immediately below the opening 25 provided at the customer transaction position in the ATM casing, and the customer opens at the time of transaction. A hand is put directly into the customer service port 24 via the part 25, the banknote which it possesses is deposited, and the withdrawn banknote is taken out. When the unit 3 is pulled out as shown in FIG. 14 (b), the customer service port 24 is separated from the opening 25 together with the banknote depositing / dispensing device, and the opening 25 is completely perforated.

  Normally, the maintenance staff pulls out the unit 3 after confirming the presence of the customer in front of the ATM 1, but in rare cases, the unit 3 may be pulled out without noticing that the customer exists. In such a case, the customer service port 24 suddenly retreats, so that the customer's hand may remain in the hole of the opening 25, and the maintenance staff notices the presence of the customer, and the unit 3 If it is pushed back into the ATM 1, the customer's hand may be sandwiched between the housing and the unit 3 and the customer may be injured.

  Also, in the form of operating a plurality of ATMs side by side, it is difficult for the customer to know exactly which ATM the customer actually uses even if he / she is aware of the presence of the customer. When the unit 3 is pulled out assuming that it is not operated, there is actually a customer, and the customer may be injured as described above.

  In order to solve such problems, a display unit is provided on the rear surface of the ATM, and a camera for photographing the appearance of the customer on the front surface of the ATM and a camera for photographing the operation of the customer inserting a hand into the customer service opening are provided. The video taken by these cameras is displayed on the screen of the display unit.

  In addition, in a usage mode in which a plurality of ATMs having the above-described configuration are installed side by side, an image of another adjacent ATM camera can be selected and displayed on the display unit from the ATM display unit being maintained. .

  In addition, a lock mechanism is provided between the ATM housing and the unit so that the unit cannot be pulled out. When it is determined by the camera image that the customer is in a transaction, the lock is activated and the unit cannot be pulled out. When it is detected by the sensor that there are no customers, the lock can be released and the unit can be pulled out.

  With the configuration as described above, since the maintenance staff can easily confirm the presence of the customer when starting maintenance of the ATM, the maintenance work can be performed while maintaining the safety of the customer. Further, when maintaining a plurality of ATMs, it is possible to confirm the presence of an adjacent ATM customer in advance, so that the maintenance work can be facilitated. In addition, by providing a lock mechanism, it is possible to maintain safety without penalizing the customer even if the unit is accidentally inserted or removed. As a result, maintenance work can be performed smoothly, leading to an improvement in customer convenience.

  Embodiments 1 to 3, which are the best modes for carrying out the present invention, will be sequentially described below.

  In the first embodiment of the present invention, a display unit that is operated by maintenance personnel is provided on the rear surface of the ATM, and a camera that captures the appearance of the customer standing in front of the ATM and a camera that photographs the operation of the customer inserting a hand into the customer service port And are provided. Further, when a corner camera is installed so that the whole view of the ATM corner can be photographed, and the rear door of the ATM is opened, images of these cameras are displayed on the screen of the display unit.

(Constitution)
Next, the configuration of the first embodiment will be described. FIG. 1 is a perspective view of the ATM 1 of this embodiment as seen from the front. FIG. 2 is an external view of the ATM 1 as viewed from the rear. Inside the door 1 of the ATM 1, a display unit 4 including a touch panel operated by maintenance personnel is provided. The ATM 1 main body is provided with a customer detection camera 5 for moving a customer standing in front of the apparatus, and a customer service camera 6 for photographing an operation of inserting a bill and a hand into the customer service port 24 and the opening 25. To start the maintenance work, the maintenance person opens the door 2 and pulls out the unit 3 in the direction of the arrow.

  FIG. 3 is a diagram showing a system configuration of ATM1. The customer detection camera 5 and the customer service camera 6 are connected to the LAN by a network cable directly wired to the ATM 1. Reference numeral 7 denotes a control unit connected to a LAN that controls the customer detection camera 5, the customer service camera 6, and other devices in the ATM 1. Similarly, a corner camera 8 is connected on the LAN for photographing the entire view in the customer area. Each of the cameras described above is a WEB camera that can be connected to a network independently, and an IP address is individually set. The server 9 is a computer that can control the control unit 7, the customer detection camera 5, the customer service camera 6, and the corner camera 8 of the ATM 1 via the LAN, and performs various information processing connected so as to be able to transmit and receive data. A storage unit (not shown) of the server 9 stores an IP address table in which IP addresses of all connected devices are registered and managed. FIG. 4 shows a screen displayed on the display unit 4 when the maintenance person opens the door 2, and images taken by the camera group are sequentially displayed on the screen.

(Operation)
Next, the operation of the first embodiment of the present invention will be described. First, when a maintenance person opens the door 2 of the ATM 1, a sensor (not shown) detects that the door 2 has been opened, and the display unit 4 is activated. The control unit 7 reads data from a storage unit (not shown) and displays the background portion 13 of the screen shown in FIG. At the same time as the background portion 13 is displayed, a signal indicating that maintenance work has been started is transmitted to the control portion 7 to the server 9. The server 9 searches for and reads out an IP address corresponding to the corner camera 8 recorded in advance in an IP address table stored in a storage unit (not shown), and transmits an activation signal based on the IP address to thereby detect the corner camera. 8 is started.

  Images in the area photographed by the corner camera 8 are sequentially transferred to the server 9 and stored. The server 9 recognizes the image and detects the presence of the customer. When it is determined that the customer has stood in front of ATM1 by tracing the movement route of the customer, a signal is transmitted to ATM1. The control unit 7 of the ATM 1 responds to the signal from the server 9 and returns an image request signal to the server. Upon receipt of this, the server 9 searches for and reads out the IP addresses corresponding to the customer detection camera 5 and the service entrance camera 6 recorded in the IP address table, and transmits an activation signal based on the IP address. The detection camera 5 and the service entrance camera 6 are activated.

  The video captured by the customer detection camera 5C with the service entrance camera is transferred to the server 9 and stored in the server 9, and the corner camera 8 is displayed in the display areas 14 to 16 in FIG. The images of the customer service camera 6 and the customer detection camera 5 are displayed. When the images of the customer detection camera 5 and the customer service camera 6 are recognized in the server 9 and it is determined that the customer has inserted a hand into the customer service port, the server 9 inserts a hand into the ATM 1 and the customer inserts a hand into the customer service port. In response to this, the control unit 7 displays a message such as “Caution: Customer is trading. Do not pull out the unit” on the screen, and is built into ATM1. A buzzer is pronounced to call attention to maintenance personnel.

  In this embodiment, when the maintenance person opens the door, the display unit 4 is activated and the camera image is automatically displayed. However, the present invention is not limited to this. Various orders can be set. For example, the insertion / extraction of the unit 3 may be detected by a sensor, and the display unit 4 may be activated based on the detection signal. In addition, the display of the camera image is not limited to before and after the unit is attached or detached, or when the button is pressed, and may be continuously displayed.

  At the same time, it is possible to grasp the current customer of the ATM that the maintenance staff is going to work according to the first embodiment described above, the operation at hand inserted into the customer service, and the existence of another customer who enters the store at the same time. Therefore, it is possible to easily determine whether the unit 3 should be taken in or out.

  In the second embodiment of the present invention, in the usage mode in which a plurality of ATMs described in the first embodiment are arranged side by side, another ATM camera can be selected from one ATM display section and displayed on the display section. Is.

(Constitution)
Next, the configuration of the second embodiment will be described. FIG. 5 is a diagram showing a state in which three ATMs 1 are installed adjacent to each other. In the figure, ATMs 1A to 1C have the same configuration as the ATM 1 of the first embodiment. In this embodiment, an example in which three ATMs are installed is shown, but the present invention is not limited to this, and any number may be installed.

  FIG. 7 is a diagram showing a system configuration of ATMs 1A to 1C. Customer detection cameras 5A to 5C and customer service cameras 6A to 6C are provided in the ATMs 1A to 1C, respectively. Further, a corner camera 8 is provided for photographing the customer area. The server 9 is connected to the respective control units 7A to 7C of ATMs 1A to 1C, customer detection cameras 5A to 5C, service port cameras 6A to 6C, and a corner camera 8 via a LAN. A storage unit (not shown) of the server 9 stores an IP address table in which IP addresses of all connected devices are registered and managed.

  FIG. 6 is a selection screen displayed on the display unit 4. On the screen, selection buttons such as “ATM1A customer detection” and “ATM2A service entrance” are arranged so that the customer detection cameras 5A to 5C and the service entrance cameras 6A to 6C can be individually selected. FIG. 8 is a screen that displays an image of the camera selected on the selection screen.

(Operation)
Next, the operation of the second embodiment of the present invention will be described. First, a maintenance person opens any one of the doors 2A to 2C of the plurality of ATMs 1A to 1C. In the following description, it is assumed that the maintenance staff selects ATM 1A and opens the door 2A, but even when ATMs 1B to 1C are selected, the same operation as described below is performed. When a maintenance person opens the door 2A of the ATM 1A, a sensor (not shown) detects that the door 2A has been opened, and the display unit 4A is activated. The control unit 7A reads data from a storage unit (not shown) and displays a screen as shown in FIG. 6 on the display unit 4A.

  When the maintenance person presses the “ATM1C customer detection” button on the screen, for example, the control unit 7A adds the ID number of the own terminal to the ID number for the selected camera, and transmits it to the server. The server 9 receives the ID information, searches for and reads the IP address corresponding to the ATM 1C customer detection camera 5C, and activates the customer detection camera 5C by transmitting an activation signal. The video taken by the customer detection camera 5C is transferred to the server 9 and stored in a storage unit (not shown) in the server 9, and then transferred to the control unit 7A of the ATM 1A and connected to the control unit 7A. Not recorded in the storage unit.

  Similarly, when the “ATM1A customer detection” button and the “ATM1B customer detection” button are pressed sequentially, the customer detection cameras 5A and 5B are activated to photograph the front surfaces of ATM1A and ATM1B, respectively. The captured image is stored in each storage unit of the server 9 and the control unit 7A. Similar to the display in FIG. 4, after the background portion 13 is displayed, the images of the three cameras are read out from the storage portion connected to the control portion 7 </ b> A, and these images are displayed in the display areas 14 to 16. . FIG. 8 shows the display so that all ATM customers can be confirmed on one screen.

  By displaying as shown in FIG. 8, for example, an attendant can easily understand that ATM1A and ATM1B have customers but ATM1C does not have customers, so the maintenance work of ATM1A and ATM1B is postponed. It is possible to easily determine that maintenance work is started from the ATM 1C. In the above-described operation, another ATM image is displayed on the ATM display unit 4 to be maintained. However, the present invention is not limited to this, and another operation is performed on the ATM display unit 4 to be maintained. If the camera image cannot be displayed, displaying the camera image on the adjacent ATM screen can improve the maintenance work efficiency by using a plurality of screens.

  According to the above-described second embodiment, the maintenance staff can grasp in advance the situation of the customer of the adjacent ATM scheduled to perform maintenance from the screen of the ATM currently performing maintenance work. It becomes possible to maintain efficiently.

  In the third embodiment of the present invention, in addition to displaying the customer image on the display unit 4 of the first embodiment, when it is determined that the customer exists by the displayed image, the unit is placed in the ATM casing. It is provided with a lock mechanism that is fixed to the door and cannot be pulled out.

(Constitution)
Next, the configuration of the third embodiment will be described. FIG. 10 shows an overview of the lock mechanism of this embodiment. A first lock mechanism 10 is attached to the bottom of the top portion of the unit 3, and a second lock mechanism 12 is attached to the center portion. A lock post 11 made of a metal shaft is attached to an opposing portion of the casing of the ATM 1 of the first lock mechanism.

  FIG. 11A shows the structure of the first lock mechanism 10. 31 is an electromagnetic magnet for unlocking the electromagnetic lock lever, and has a structure that can be turned ON / OFF under the control of the control unit 7. The electromagnetic magnet 31 has a shape in which the lock lever 33 is slid vertically through a magnet link 32 as shown in FIG. Below the lock lever 33, a lock bracket 34 mounted on the casing surface 35 of the ATM 1 is mounted. The lock bracket 34 is formed with a hole 37 so that the tip of the lock lever 33 can enter. The tip of the lock lever 33 has a triangular shape. Reference numeral 36 denotes a housing surface of the unit 3. When the unit 3 is pushed into the ATM 1, it overlaps with the housing 35 of the ATM 1, and the hole 37 is positioned immediately below the lock lever 33 and then the electromagnetic magnet is turned on. 37, the tip of the lock lever 33 enters, and the unit 3 is locked.

  FIG. 12A is a diagram showing the structure of the second lock mechanism 12. 41 is a magnet for unlocking the lock lever, and 42 is a magnet link, which can be controlled ON / OFF by the control unit 7. The magnet 41 is connected to the lock lever 43 via a magnet link 42. Further, the lock lever 43 can be rotated around a fulcrum 44. A key portion 46 is provided at the tip of the lock lever 45 and faces the lock post 11 provided on the ATM casing side.

(Operation)
Next, the operation of the third embodiment of the present invention will be described. The process of displaying the image of each camera on the display unit from the start of maintenance work is exactly the same as in the first embodiment. Therefore, hereinafter, operations after the camera image is displayed will be described.

When the image of FIG. 4 is displayed, the server 9 constantly monitors the images of the customer detection camera 5 and the customer service camera 6. As a result of image recognition, when it is determined that there is no customer in the image of either camera, an OFF signal for turning off the lock is transmitted to the first lock mechanism 10 and the second lock mechanism 12 via the control unit 7. To do. When the first lock mechanism 10 receives the OFF signal from the control unit 7, the lock lever 33 is moved upward via the magnet link 32 by driving the magnet 31 in FIG. 11A, and FIG. As described above, the tip of the lock lever 33 is detached from the hole 37 of the housing 34 so that the unit 3 and the housing of the ATM 1 can be separated.

  The second lock mechanism 12 that has received the signal from the control unit 7 drives the electromagnetic magnet 41 and pulls the lock lever 43 via the magnet link 42 in the state of FIG. Is pivoted about the fulcrum 44, the state shown in FIG. 12B is reached and the lock is turned OFF.

  By these operations, the locks of the first and second lock mechanisms are turned off. When the unit 3 is pulled out from the ATM 1, as shown in FIG. 12C, when a maintenance person pushes down the end 50 of the lock lever 48 of the second lock mechanism 12, the key-shaped part at the tip of the lock lever 45 is In conjunction with this, it moves downward and disengages from the lock post, and while maintaining this state, a maintenance worker pulls the unit 3 out of the ATM 1 by pulling a handle (not shown) of the unit 3 forward, and starts maintenance work.

  During the maintenance work, the server 9 constantly monitors the images of the customer detection camera 8 and the service entrance camera 6, and if it is determined that there is no customer as a result of the image recognition, the first lock mechanism 10 and the second lock Leave the mechanism 12 released. On the other hand, when it is determined that the customer's figure or the operation of inserting the hand in the image is detected and the customer exists, the first lock mechanism 10 and the first lock mechanism 10 are connected via the control unit 7 at the same time as the determination. 2 sends an ON signal to the lock mechanism 12. Upon receiving this signal, the first locking mechanism 10 receives the ON signal from the control unit 7, and the lock lever 33 moves downward by driving the magnet 31 from the state shown in FIG. Thereby, even if the unit 3 is pushed back, the head portion of the unit 3 is stopped by the lock mechanism and cannot be pushed all the way back.

  Further, the second lock mechanism 12 returns the state of FIG. 12A by rotating the lock lever 43 from the state of FIG. As a result, there is no gap between the first lock lever 43 and the lock post 11, and even if the lock lever 45 is inserted in the direction of the lock post 11 by pushing in the unit 3, the lock lever 45 becomes an obstacle and the unit 3 No more can be pushed in.

  As a result, the gap between the customer service port 24 and the opening 25 can be maintained with a width that is greater than the thickness of the customer's hand. As a result, the customer can pinch the hand even if the maintenance staff mistakenly puts the unit 3 in and out. It becomes possible to ensure safety. In addition, the first lock mechanism 10 and the second lock mechanism 12 are turned ON, and a display such as “The customer is operating the device. The unit is locked” is displayed on the display unit 4 as shown in FIG. It is also possible to notify maintenance personnel that 3 is locked.

As described above, according to the third embodiment, the maintenance staff mistakenly sees the display on the screen, and the customer does not get caught even if the unit 3 is put in and out in the state where the customer exists.
Customer safety can be ensured.

  While the first to third embodiments of the present invention have been described above, the embodiments can be implemented in any combination. That is, the second and third embodiments may be combined to input a lock ON / OFF from another selection ATM on the selection screen to operate a plurality of ATM lock mechanisms. .

  Further, the display order and arrangement of the camera images in the present invention are not limited to the above and may be set freely.

It is the perspective view which looked at ATM of Example 1 of this invention from the front. It is the external view seen from the back surface of ATM of Example 1 of this invention. It is a system configuration figure of Example 1 of the present invention. It is a screen display of Example 1 of this invention. It is a figure which shows the operation state of several ATM of Example 2 of this invention. It is the selection screen of the camera image | video of Example 2 of this invention. It is a system configuration | structure figure of Example 2 of this invention. It is the screen display which displayed the image of the other ATM of Example 2 of this invention. It is a screen display at the time of operation | movement of the locking mechanism of Example 3 of this invention. It is a general-view figure of the locking mechanism of Example 3 of the present invention. It is a figure which shows the structure and operation | movement of the 1st locking mechanism of Example 3 of this invention. It is a figure which shows the structure and operation | movement of the 2nd locking mechanism of Example 3 of this invention. It is a perspective view at the time of seeing the operation state of the conventional ATM from the back. It is a block diagram which shows the drawer structure of the conventional ATM unit.

Explanation of symbols

1 ATM
2 Door 3 Unit 4 Display unit 5 Customer detection camera 6 Service entrance camera 7 Control unit 7
8 corner camera 9 server 10 first lock mechanism 12 second lock mechanism

Claims (3)

It is an automatic transaction apparatus that has a customer service entrance on the front side for a customer, pulls out a unit provided in the apparatus from the rear surface , and can be pushed back .
Display means provided on the rear surface of the device;
A first photographing means for photographing a customer;
A second photographing means for photographing a movement of the customer inserting a hand into the customer service opening ;
A locking means for making it impossible to push back the unit inside the apparatus,
If it is determined that the customer is reflected in the image photographed by the first or second photographing means on the display means, the unit may be the locking means even if the unit is pulled back to the apparatus. An automatic transaction apparatus that is locked by the function and cannot be pushed back into the apparatus. The automatic transaction system comprising a plurality of the automatic transaction apparatuses according to claim 1 , wherein when the display means of one apparatus is activated among the plurality of apparatuses, the first and second of the other apparatuses are activated. An automatic transaction apparatus system, wherein an image of a photographing means is displayed on the display means.   A selection screen having a selection button for selecting the first and second photographing means of the plurality of devices is displayed on the display means, and the photographing means is selected by the selection button, and photographing is performed. The automatic transaction system according to claim 2.

Images