JP4839803B2 - Questionnaire implementation method using visitor management system - Google Patents

Description

  The present invention relates to a visitor management technique for managing visitor information, and more particularly to a technique for conducting a questionnaire for visitors. Visitor management includes using so-called tags including IC tags. In addition, conducting a questionnaire includes creating a questionnaire screen.

  In a conventional visitor management system, information related to visitors has been managed. For example, there is Patent Document 1 as a visitor management system that accurately complies with visitor information and does not want to know the visitor. In Patent Document 1, visitor information related to visitors is written in an ID tag used as a ticket. When entering each “booth”, an ID tag is inserted into the terminal device. The terminal device reads the visitor information from the inserted ID card and notifies the center. Here, when the visitor information is written, the booth code that wants to refuse to read the visitor information (to keep the visitor secret) is also written. When the terminal device reads, the corresponding “booth” code from the terminal device is compared with the code written in the ID tag, and if they match, the reading of the visitor information described in the ID tag is suppressed. . Thus, in Patent Document 1, visitor information is managed (confidentiality).

  In Patent Document 1, it is described that the content described in a questionnaire sheet is read as visitor information. However, the questionnaire here does not mean the collection of opinions and impressions related to the visit, but merely the collection of information that identifies the visitors (in Patent Document 1, the company name, industry, name, and age are included in the questionnaire form) , Department, charge, symbol location, telephone number, facsimile number, title, code are written at the time of arrival (or earlier). That is, in Patent Document 1, the questionnaire targeted by the present invention is not carried out.

  Therefore, in order to collect questionnaires for visitors, it was necessary to do as follows. Using a paper medium, we conduct a questionnaire on the same items for all people. When changing the contents of the questionnaire, exchange a business card with multiple visitors in advance, guess the business type of your company within a range that can be understood, select the prepared questionnaire based on the estimated information, and fill in the questionnaire It is necessary to do, it is not realistic and inconvenient.

JP-A-10-283406

  The problem to be solved is that in the conventional technology, it is necessary to prepare and stock a plurality of questionnaire forms according to the characteristics including the business type of the customer (visitor), which is not practical.

  An object of the present invention is to solve this problem and provide a technique for visitor sub-management that can set questionnaire items more easily.

  In order to solve the above problems, in the present invention, based on information read from a tag used as an admission ticket, visitor information related to a visitor is specified, and a questionnaire item to be presented to the visitor is determined using this information. Is.

  The present invention includes the following aspects. The visitor management system includes an electronically recorded card such as an IC tag, a reader device that reads the IC tag, an information display terminal connected to the reader device, and a server that processes the read information. Then, when setting the questionnaire item, the information in the IC tag owned by the visitor is read by the reader device, the information in the ID management table in the server is referred to based on the read information, and the attribute table Create and display questionnaire items based on visitor information based on the frame table, history table, and question table. The display device may be a visitor's mobile phone or personal computer. In this case, this screen may be sent using e-mail or displayed on a homepage. In this case, the URL of the home page may be transmitted by e-mail.

  According to the present invention, it is possible to acquire information according to the attributes and history of visitors, to realize a One to One service, to provide necessary information for visitors, and to improve the attendance rate of visitors. Significant information provision can be realized.

Hereinafter, embodiments of the present description will be described in detail with reference to the drawings.
FIG. 1 is a block diagram showing a configuration example in the present embodiment.
In FIG. 1, 100 is a management server for processing information, 200 is an information display terminal for displaying various types of information, 300 is a reader device for reading an IC tag, and 400 is a block diagram showing an IC tag. Each device is connected via a network such as the Internet. The information display device may be a mobile phone or a personal computer used by visitors.

FIG. 2 is a block diagram illustrating a configuration of the management server 100 according to the present embodiment.
In FIG. 2, 110 is a processing device for processing various information, 120 is a memory for temporarily storing information, 121 to 126 are memory areas for temporarily storing various information, 130 is a disk for storing various information, and 131 is an IC tag number. Is an ID management DB in which attribute information is stored, 132 is an attribute DB in which attribute information is stored, 133 is a frame DB in which frame information related to each attribute is stored, 134 is a history DB in which history information is stored for each zone, 135 Indicates a question DB holding question information related to zone information. Then, the management server 100 expands a program (not shown) stored in the disk 130 on the memory 120, and the processing device 110 executes predetermined information processing according to this program. In addition, the zone includes the attractions of the venue where the visitors are restricted from entering by the admission ticket (ticket) and the venue itself. Each memory may be integrated (each memory indicates a storage area).

  FIG. 3 is a block diagram showing the configuration of the information display terminal 200 of the present embodiment. In FIG. 3, reference numeral 210 denotes a processing device that processes various types of information, 220 denotes a memory that temporarily stores information, and 230 denotes a display unit that displays information. The information display terminal 200 develops a program stored in a storage device (not shown) on the memory 220, and the processing device 210 executes information processing according to the program.

  FIG. 4 is a block diagram illustrating a configuration of the reader device 300 according to the present embodiment. In FIG. 4, reference numeral 310 denotes a memory for temporarily storing information. The reader device 300 can be connected to the information display terminal 200 or the information network 500, can read information from the IC tag 400, and can transmit the information to the information display terminal 200 or the information network 500.

  FIG. 5 is a block diagram showing a configuration of the IC tag 400 of the present embodiment. In FIG. 5, reference numeral 410 denotes a memory for holding information. This memory stores an IC tag number for identifying the IC tag. This memory may be rewritable or impossible. If rewritable, more preferably, the writer device (reader device 300 may have a writing function) writes information for identifying a visitor and / or visitor information related to the visitor. Good. The IC tag 400 may be anything that can store information, and includes a magnetic card, an IC card, and other storage media. Alternatively, a paper or the like attached with an IC tag may be used as a ticket.

  FIG. 6 is a flowchart showing an example of processing operation of the management server 100 in the present embodiment. The processing operation will be described below using the flowchart and the contents of the database shown in FIGS.

  First, the database shown in FIGS. These are registered as follows: First, the ID management DB 131 shown in FIG. 7 stores an IC tag number that identifies the IC tag 400 and NO that can identify the attributes of the visitors in association with each other. This is registered as follows: The IC tag number stored in each IC tag 400 used as a ticket to be distributed to visitors is stored in association with an appropriately numbered NO. This numbering may be given randomly. Moreover, you may use as the NO the information which identifies each customer with the data of the customer (visitor) hold | maintained beforehand. In this case, the attribute DB 132 shown in FIG. 8 exists in advance. Here, when distributing the ticket, the IC tag number of the ticket (IC tag) to be distributed and the NO corresponding to the distribution destination are stored in association with each other.

  Next, the attribute DB 132 in FIG. 8 will be described. This stores information indicating the attributes of the visitors, that is, the characteristics of the visitors. This may be created for each visitor. Moreover, you may create for every characteristic (it is one data by several visitors). In this case, the 1D management DB 131 also has data in which the NO and IC tag numbers correspond to 1 to N. In addition, when creating for every visitor, you may divert what is hold | maintained beforehand as customer DB as mentioned above. Also, at the time of visit guidance, customer information may be provided and created based on it. In this case, the information is provided from the visitor on the day, and the IC tag number of the IC tag to be distributed is associated with the provided visitor information (numbered NO) and stored. Although not disclosed in FIG. 8, in addition to attributes and titles, name, age, department, business in charge, symbol location, telephone number, facsimile number, e-mail address, etc. may be stored.

  Next, the frame DB 133 in FIG. 9 will be described. The frame DB 133 stores the attribute and the frame of the questionnaire screen, that is, the information for identifying the frame of the screen in association with each other. This may be created by the system administrator in association with it. Further, the characteristics (name, title, age, etc.) of the visitors other than the attributes may be stored in association with information for identifying the frame.

  Next, the history DB 134 of FIG. 10 will be described. The history DB 134 stores, for each NO, information indicating which zone the NO visitor has entered. Note that NO and / or IC tag numbers may be used. This is generated by reading the IC tag number from the IC tag by the reader device 300 installed in each zone when the visitor enters each thorn. That is, the reader device 300 transmits the read IC tag information to the corresponding information display terminal 200. Then, the information display terminal 200 transmits the received IC tag information and zone information (such as AZ) for specifying the zone to the management server 100. Here, the information display terminal 200 holds the zone information corresponding to the information display terminal 200 and transmits it to the management server 100 in association with the IC tag information. The management server 100 searches the ID management DB 131 for the NO corresponding to the received IC tag information, and stores this in association with the zone information. In the case of handling as NO = IC tag information, the above-described search process can be omitted. The zone information may be held by the reader device 300, and the information display terminal 200 may receive the zone information. Further, when the reader device 300 holds zone information, the reader device 300 may transmit such information to the management server 100.

  Next, the question DB 135 in FIG. 11 will be described. Question DB135135. The zone information and question information for identifying the content of the question are stored in association with each other. Here, the question information may be the content of the question itself. In the case of an identifier, a database for storing the identifier and the contents of the question in association with each other is provided.

  The question DB and the frame DB may be integrated as shown in FIG. In this case, as shown in the figure, each data is a question screen, which is a combination of a frame and question contents. Furthermore, each question information may use the same screen under different conditions. For example, question screens 1 and 7.

  Further, when the frame DB 133 and the question DB 135 are managed separately, information indicating which question content is displayed in which in the frame is held. Further, a single frame may be shared.

  Next, an operation process when presenting a questionnaire screen to the visitors at the venue will be described with reference to FIG. First, it is assumed that the visitors are attribute = financial business, title = president (that is, NO = 0001). In addition, it is assumed that the zone AZ is visited now. Further, it is assumed that the IC tag having the IC tag number = 100001 is stored as a ticket. In addition, the reader device 300 is connected to the information display terminal 200 and exists in the vicinity thereof.

  Next, when a visitor leaves the zone AZ, first, the information display terminal 200 is operated to start a questionnaire response. The information display terminal 200 instructs the display device to hold the IC tag over the reader device 300. In response to this, the visitor holds the IC tag 400 over the reader device 300. The reader device 300 reads the IC tag number “100001” from the IC tag 400. Then, the reader device 300 transmits this IC tag number to the information display terminal 200. The information display terminal 200 transmits a questionnaire screen request including the received IC tag number to the management server 100. Hereinafter, the processing operation of the management server 100 will be described with reference to FIG.

  First, in step 6a, the transmitted questionnaire screen request is received. In response, in step 6b, the IC tag number included in the questionnaire screen request is searched from the ID management DB. In step 6c, it is determined whether the IC tag number is included in the ID management DB. In the present embodiment, since the IC tag number “100001” exists, the process proceeds to step 6e as “present”. If it is determined that there is “none”, information indicating that is presented to the information display terminal 200 (step 6d).

  Next, in step 6 e, NO corresponding to the IC tag number included in the questionnaire request screen is searched from the ID management DB 131 and stored in the memory A 121 of the memory 120 in the management server 100. In the present embodiment, the search is made for NO “0001” corresponding to the IC tag number “100001”. This NO “0001” is stored in the memory A121.

  In step 6f, attributes (attribute information and post information) are retrieved from the attribute DB 134 based on the NO stored in the memory A121, and the attribute information is stored in the memory B1 122. Also, post information is stored in the memory B2 123. In the present embodiment, the attribute “finance” and the title “president” corresponding to NO “0001” are searched from the attribute DB 132 and stored in the memory.

  In step 6g, the attribute information stored in the memory B1 122 and the post information stored in the memory B2 123 are used to search the frame information in the frame DB 133, and the search result is stored in the memory C124. In this embodiment, the attribute information is “financial business” and the post information is “president”. Here, using a post information table (not shown), the attribute is specified as “financial officer”. Then, the frame “A1” corresponding to the identified “financial officer” is retrieved from the frame DB 133 and stored in the memory.

  In step 6h, the history DB 134 is searched for the NO corresponding to the NO stored in the memory A 121, and the zone information stored in association with the searched NO is searched and stored in the memory D 125. In the present embodiment, since three “0001” stored in the memory 121 are stored in the history DB 134, these three “0001” are first searched and specified. And zone information "AZ" "BZ" "AZ" matched with these is specified. Here, there are two “AZ” because the visitor has entered the zone “AZ” twice. Further, as described in the section “NO” “0002”, a plurality of pieces of zone information may be stored in one section. In addition, when answering a questionnaire, the corresponding zone information may be deleted or an answer flag may be set. The zone information “AZ”, “BZ”, and “AZ” are stored in the memory. When a flag that has been answered is set, zone information that has not passed the flag may be extracted and stored in the memory. Note that the flag may be built first, and the flag of the completed answer may be set to 0 (or deleted).

  In step 6i, a duplication check is performed on the information in the memory D 125, and the duplicate information is deleted and rearranged in ascending order (predetermined order). In this embodiment, since “AZ”, “BZ”, and “AZ” are stored in the memory, it is determined that “AZ” is duplicated. For this reason, duplicate information is deleted, that is, one “AZ” is deleted. Then, sorting (rearrangement) is performed in the order of “AZ” and “BZ”. This is performed in accordance with a predetermined rule. For example, there is a name order. Furthermore, the zone information may be given an admission time and may be sorted in the order of admission (including both early and late). These pieces of information are stored in the memory.

  When overlapping zone information is detected, information may be left without being deleted, or overlapping zone information may be stored in association with the overlapping zone information (2 in this example). In this case, a questionnaire can be taken for each of the first and second admissions.

  In step 6j, corresponding question information is extracted from the question DB 135 based on the zone information in the memory D 125, and stored in the memory E 126. In the present embodiment, “Question 1” corresponding to the zone information “AZ” and “Question 2” corresponding to “BZ” are extracted and stored in the memory.

  Finally, in step 6k, a question screen is generated by combining the question information held in the memory E 126 with the frame information held in the memory C 124, and displayed on the display unit 230 of the information display terminal 200. Here, the frames “A1”, “Question 1” and “Question 2” are displayed in combination. The question screen may be generated using the DB shown in FIG.

  Then, the information display terminal 200 accepts an answer to a question (questionnaire) from a visitor. The device for displaying the question may be a mobile phone or a personal computer used (or owned) by the visitor. In this case, the visitor returns home only by holding the IC tag when leaving. Then, the management server sends a question screen or sends the URL of the question screen to the e-mail address stored in the attribute DB 132.

  Moreover, you may process as follows, without using the reader apparatus 300. FIG. “NO” is printed on the ticket, and the information display terminal 200 receives the input, and the above-described processing is executed based on this.

It is a block diagram showing a schematic structure of a visitor management system of this embodiment. It is a block diagram which shows schematic structure of the management server 100 of this embodiment. It is a block diagram which shows schematic structure of the information display terminal 200 of this embodiment. It is a block diagram which shows schematic structure of the reader apparatus 300 of this embodiment. It is a block diagram which shows schematic structure of the IC tag 400 of this embodiment. It is a flowchart which shows the operation | movement process of this embodiment. The data block diagram of the data of ID management DB131 in the disk 130 of the management server 100 in FIG. 2 is shown. The data block diagram of the data of ID management DB132 in the disk 130 of the management server 100 in FIG. 2 is shown. The data block diagram of the data of attribute DB133 in the disk 130 of the management server 100 in FIG. 2 is shown. The data block diagram of the data of frame DB134 in the disk 130 of the management server 100 in FIG. 2 is shown. The data block diagram of the data of question DB135 in the disk 130 of the management server 100 in FIG. 2 is shown. The data block diagram of the database at the time of integrating the database of FIG. 9 and FIG. 11 is shown.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 ... Management server 110 ... Processing apparatus 120 ... Memory 121 ... Memory A, 122 ... Memory B1, 123 ... Memory B2, 124 ... Memory C, 125 ... Memory D, 126 ... Memory E, 130 ... Disk, 131 ... ID management DB, 132 ... attribute DB, 133 ... frame DB, 134 ... history DB, 135 ... question DB, 200 ... information display terminal, 210 ... processing device, 220 ... memory, 230 ... display unit, 2, 300 ... reader device 310 ... Memory, 400 ... IC tag, 410 ... Memory

Claims (5)

In a questionnaire implementation method using a visitor management system that presents a questionnaire screen to the visitors using a visitor information management system that manages information related to visitors who visit the venue from multiple zones ,
The visitor management system includes a reader device that reads an IC tag number for identifying the IC tag from an IC tag carried by a visitor, an information processing device connected to the reader device, and the information processing device and a network via a network. And a management server device storing the visitor information,
The reader device is
The IC tag information is read from the IC tag each time the visitor comes into one of the plurality of zones, and the IC tag information and the zone information indicating the zone where the visitor has visited are sent to the information processing apparatus. Send
The information processing apparatus is
History information including the transmitted IC tag information and zone information indicating a zone where the visitor has visited, the management server,
The management server is
The IC tag information and the zone information included in the transmitted history information are stored in association with each other,
The information processing apparatus is
A questionnaire screen request including the IC tag information is transmitted to the management server;
The management server is
Identify the zone information corresponding to the IC tag information included in the questionnaire screen request, execute the duplicate check for the identified zone information, delete the duplicate information determined to be duplicated as a result of the duplicate check, Generate a questionnaire screen in which the zone information from which the duplicate information has been deleted is sorted ,
A questionnaire implementation method using a visitor management system, wherein the questionnaire screen is presented to the visitors. In the questionnaire implementation method using the visitor management system according to claim 1,
The management server
Store attribute information indicating the characteristics of visitors in association with IC tag information,
Conducting a questionnaire using a visitor management system, wherein attribute information corresponding to the IC tag information included in the questionnaire screen request is searched, and the questionnaire screen is generated based on the searched attribute information Method. In the questionnaire implementation method using the visitor management system according to claim 2,
The management server
For each attribute information, frame information for identifying a frame of the questionnaire screen is stored,
For each zone information, the question information indicating the question content of the questionnaire screen is stored,
Identifying zone information identifying the zone the visitor has visited;
Search frame information corresponding to the searched attribute information,
Search question information corresponding to the identified zone information,
A questionnaire implementation method using a visitor management system, wherein the questionnaire screen is generated by combining the searched frame information and the question information. In the questionnaire implementation method using the visitor management system according to any one of claims 1 to 3 ,
The method for conducting a questionnaire using a visitor management system , wherein the sorting of the zone information is either in order of the name of the zone information or in the order of entry into the zone indicated by the zone information . In the questionnaire implementation method using the visitor management system according to claim 3 ,
The management server
The IC tag information and identification information for identifying the visitor attributes are stored in association with each other,
By associating and storing the identification information and the zone information,
A questionnaire implementation method using a visitor management system, wherein the IC tag information and the zone information are stored in association with each other.

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