JP4805665B2 - Auxiliary storage device data erasure management method, auxiliary storage device, and remote maintenance device - Google Patents

Description

  The present invention relates to an auxiliary storage device data erasure management method, an auxiliary storage device, and a remote maintenance device.

  In recent years, large-capacity auxiliary storage devices such as RAID (Redundant Array of Independent) devices that increase the capacity, reliability, and processing speed by arranging multiple hard disks, and library devices using magnetic tape have been widely used. However, if the recording medium (disk, tape cartridge, etc.) of those auxiliary storage devices fails, the user data held on the recording medium is completely erased and the user is assured that it has been erased. Is desired.

  FIG. 5 is an explanatory diagram of a conventional example. Reference numeral 80 denotes a RAID device incorporated as a large-capacity auxiliary storage device in a computer system (not shown) operated by the user, and 81 denotes a plurality of storage devices provided in the RAID device 80, which are hard disks in this example. Of the hard disks 81, 81a is a spare hard disk provided as an alternative device when one of the operating hard disks fails, and 81x is a failed hard disk. A remote maintenance device 82 (or a factory that manufactures and repairs the RAID device manufacturer) is responsible for maintenance (failure repair or overhaul) of the RAID device 80.

  The RAID device 80 is used for storing a large amount of data in information processing operations of a computer system, and a plurality of hard disks 81 are combined and treated as a single hard disk as a whole. In the conventional RAID device 80, when a failure occurs in any of the plurality of internal hard disks 81, a function for detecting the failed hard disk and switching the failed hard disk to a spare hard disk can cause a failure. Has the ability to reduce the impact.

  In the example of FIG. 5, when the hard disk 81x fails, the spare hard disk 81a is switched as an alternative to the hard disk 81x by autonomous control of the RAID device 80. At this time, when a user operating the RAID device 80 notifies the remote maintenance device 82 that a failure has occurred by telephone or e-mail, the maintenance staff goes to the installation location of the RAID device 80 and sets the failed hard disk 81x. The replacement hard disk 81b is replaced, and the failed hard disk 81x is brought back to the remote maintenance device 82. At this time, when the user (administrator) of the RAID device 80 requests erasure of the data recorded on the failed hard disk 81x and a proof that guarantees the erasure, the maintenance person uses the remote maintenance device 82 for the hard disk 81x. The recorded data is erased 82a by overwriting the specific pattern on the entire surface. Following the hard disk erasure process, a certificate for certifying data erasure is printed out on paper, and the certificate issuance 82b is performed by certifying (signing, etc.) by the person in charge of the remote maintenance device 82. Is sent to the user of the RAID device 80 by a method such as mailing.

  On the other hand, there is a technology for erasing confidential information in a nonvolatile storage means such as an NV-RAM (Non-Volatile RAM) or a hard disk built in an image processing apparatus such as a printer or a FAX (Patent Document 1). reference).

In Patent Document 1, a storage area of a nonvolatile storage means is allocated and managed for each module, and an input operation is performed to guarantee security (data deletion) by a user input operation for a specific module in the storage area. Then, the specific module performs a process of writing the magic number area arranged at the head of each storage area assigned to all modules including the self module with data such as zero. After that, when the reboot process (initialization) is started for each module triggered by the power-on of the nonvolatile memory means, etc., the magic number area of the nonvolatile memory means is checked, and if there is an abnormality (writing) in that area , Initialization processing is executed, and data in the data storage area of each module is erased.
Japanese Patent Laid-Open No. 2005-236782

  According to the conventional technique shown in FIG. 5, there are the following problems (1) to (4).

  (1) Data erasure application, erasure work and certificate issuance are manual work, and processing takes time.

  (2) If a device is replaced during a failed part replacement or overhaul (inspection after every period of use), data may be erased from hundreds to thousands of hard disks as in a RAID device. For this reason, there is a limit to processing capacity in manual work.

  (3) With the enforcement of the Personal Information Protection Law, if a failed disk is lost or data is leaked, legal responsibility is also given to the maintenance company (factory) for disks that have not been applied for data deletion. May be pursued.

  (4) Since certificates for erasure are issued on plain paper, there is a possibility of copying, falsification, etc.

  Furthermore, in the technique of the above-mentioned patent document 1, each storage area of the nonvolatile storage means such as NV-RAM or hard disk is modularized, and the security guarantee is input to a specific module therein, so that the top area of each module is stored. Write the specific data in the (magic number area), check the specific data in the head area of each module at the time of initialization, and erase the data storage area if there is specific data. It is not possible to automate the failure of a hard disk that constitutes a storage device, the erasure of an overhauled hard disk, or the issuance of a certificate.

  The present invention provides accurate and efficient data erasure and issuance of a data erasure completion certificate to a user when a storage device such as a hard disk constituting a large-capacity auxiliary storage device such as a RAID device or a library device fails (failure) or overhauls. An object of the present invention is to provide an auxiliary storage device data erasure management method, an auxiliary storage device, and a remote maintenance device that can be realized in the above-described manner and eliminate the risk of data leakage.

  FIG. 1 is a diagram showing a principle configuration of the present invention. In the figure, reference numeral 1 denotes a plurality of storage devices (hard disks or the like) 11 built in, an auxiliary storage device configured as a RAID device or a library device of an information processing device (or computer system) not shown in the figure, which is integrally operated, 10 Is controlled by a computer system (not shown) and controls the entire auxiliary storage device 1, 10 a is a failure notification means to the remote maintenance device 2, and 10 b is the failure device from the system of the auxiliary storage device 1. Switching means for disconnecting and incorporating the spare device into the system, 10c is an erasure completion notification means to the remote maintenance device 2, 10d is an interface with an information processing device (or computer system) (not shown) using this auxiliary storage device 1, and 11 A storage device using a hard disk or the like constituting the auxiliary storage device 1 as a recording medium. A plurality (# 1 to #n) are provided in the device 1, and among them, # 1 to # (n-1) are connected to each other and operate in cooperation, and #n is a spare storage device (usually a normal storage device) It is separated from the other storage device 11).

  11a in each storage device 11 is a failure notification recording unit, 11b is a self-diagnosis unit, 11c is an initialization / data erasing unit, and 12 is a non-volatile RAM (NV) for recording a control program and failure information 120 of the storage device 11 # 1. -RAM), 2 is a remote maintenance device having facilities for performing inspection, repair, and overhaul of the auxiliary storage device 1 and the storage device 11 in the auxiliary storage device 1, and 2a is a failure / erase notification registration means. , 2b is an erasure completion certificate issuance / registration means, 3 is an erasure management server, and 3a is an erasure history management database. 4 is a network connecting the auxiliary storage device 1 and the remote maintenance device 2, and 5 is provided on the user side operating the auxiliary storage device 1, and transmits and receives data to and from the remote maintenance device 2 via the network 4. The remote maintenance device 2 and the user terminal device 5 are also connected by the network 4.

  When a failure occurs in one storage device 11 (referred to as # 1) in the auxiliary storage device 1, the failure notification recording means 11a of the storage device 11 # 1 detects the occurrence of the failure, records it in the nonvolatile RAM 12, and controls it. Notification to the unit 10. When failure occurrence information is recorded in the non-volatile RAM 12, the self-diagnosis means 11b is driven to execute a diagnosis operation. When a diagnosis result including a failure factor is obtained by self-diagnosis, the failure information (failure device, failure factor, etc.) 120 including the diagnosis result is recorded in the nonvolatile RAM 12 and the failure information is output to the control unit 10. When receiving the failure information, the control unit 10 notifies the remote maintenance device 2 of the failure information of the storage device 11 # 1 in the auxiliary storage device 1 via the network 4 by the failure notification means 10a.

  Upon receiving the failure information from the storage device 11 # 1, the control unit 10 disconnects the failed storage device 11 # 1 from the system of the auxiliary storage device 1 by the switching means 10b, and stores the spare storage device 11 # n as auxiliary storage. Incorporate into the system of the device 1 (if there is no spare device, only disconnect the failed device).

  In the disconnected storage device 11 # 1, referring to the failure information 120 of the nonvolatile RAM 12 and detecting that the failure information is recorded, the initialization / data erasing means 11c is driven to store the storage device 11 # 1. The recording medium is initialized and the recorded contents (data) are erased (for example, by overwriting data of a specific pattern). When the erasure is completed, the control unit 10 is notified so that the erasure completion notifying means 10c of the control unit 10 is driven and an erasure completion notification including failure history information is sent to the remote maintenance device 2.

  In the remote maintenance device 2, when the failure / erasure notification registration means 2 a receives the failure notification and the erase completion notification from the auxiliary storage device 1, the failure / erase failure of the storage device 11 is stored in the erasure history management database 3 a of the erasure management server 3. The history information is registered and an erasure completion notification is transmitted to the user terminal device 5. When a request for issuing an erasure completion certificate is transmitted from the terminal device 5 of the user who has received this to the remote maintenance device 2, the erasure completion certificate issuance / registration means 2 b is driven and the erasure history of the erasure management server 3. Issued and requested a deletion completion certificate using information registered in the management database 3a (including various information such as which storage device failure factor, person in charge, deleted, date and time of which auxiliary storage device) It is transmitted (downloaded) to the user terminal device 5 or printed by the remote maintenance device 2 and transmitted by mail or the like. At this time, the certificate issuance record is registered in the erasure history management database 3a of the erasure management server 3. Note that the storage device 11 # 1 in which the data has been erased due to failure is sent out by the maintenance person and replaced with the normal storage device 11 instead.

  In the above configuration, the diagnostic operation by the self-diagnosis unit 11b is performed. However, without providing the self-diagnosis unit 11b (without performing the self-diagnosis), information on the occurrence of a failure (including a failure device, a failure occurrence time, etc.) ) To the remote maintenance device 2, and the data can be changed to be notified by the initialization / data erasing means 11 c and the erasure completion notice.

  In FIG. 1, the remote maintenance device 2 receives the request for the erasure completion certificate and issues the erasure completion certificate. The erasure management server 3 communicates with the user terminal device 5 via the network. Can be changed to be issued by the erasure management server 3.

  Further, although the erasure completion certificate is issued in response to a request from the user terminal device 5, the erasure completion notification may be automatically issued when the remote maintenance device 2 receives the erasure completion notification even if there is no request. it can.

  Note that while data is being erased in the failed storage device 11 # 1, the progress (progress status) of the erasing operation is recorded in the nonvolatile RAM 12, so that even when the power is cut off during the erasing operation, When the power is turned on again, erasing can be continued.

  In the principle configuration of FIG. 1, the storage device 11 itself detects a failure, but the auxiliary storage device 1 is configured to detect that a failure has occurred in any of the internal storage devices 11 that are constituent elements thereof. You can also In that case, the failure information is written in the nonvolatile RAM 12 of the failed auxiliary storage device 1 from the control unit 10 of the auxiliary storage device 1, and the data erasure is to detect the failure information of the nonvolatile RAM 12 of the failed storage device 11. To do it voluntarily.

  The present invention has the following effects.

  (1) Since the failure diagnosis of storage devices (recording media) such as hard disk devices that make up the auxiliary storage device is performed autonomously, when the maintenance staff brings the failed device back to the factory from the user's office, the factory Can reduce the number of diagnostic steps.

  (2) Since the storage device (recording medium) performs self-diagnosis and data erasure independently, it occupies the resources (CPU, memory, bus, etc.) for controlling the auxiliary storage device. Therefore, the performance of the auxiliary storage device is not deteriorated and the function is not limited due to the failure.

  (3) Since the progress of data erasure is managed by the remote maintenance device, it is possible to prevent wasteful erasure.

  FIG. 2 shows a configuration example of the auxiliary storage device (1 in FIG. 1), and particularly shows a hardware configuration of a plurality of storage devices (corresponding to 11 in FIG. 1) constituting the auxiliary storage device. This configuration example is a case where each storage medium of a plurality of storage devices constituting the auxiliary storage device is a hard disk. In the figure, 110 is a motor controller for driving the hard disk and driving the head, 111 is a CPU, 112 is a control program for the storage device of the hard disk, and a self-diagnosis program that is executed when a failure (or failure) occurs. In addition, an NV-RAM (corresponding to the non-volatile RAM 12 in FIG. 1) and 113 in which a flag indicating a failure state is set when a failure occurs is provided in order to function as an auxiliary storage device composed of a plurality of storage devices. An interface unit (corresponding to the interface 10d in FIG. 1) that interconnects a mechanism (auxiliary storage device) with control signals, data signals, etc., 114 is a RAM that stores read data from the hard disk or write data to the hard disk, 115 Is the write signal to the hard disk head and the read from the head Processing channel control unit for performing the issue, 116 is a recording mechanism including a recording medium of a hard disk and drive mechanism or the like. Storage devices 11 # 2- # n have the same configuration as # 1. A communication interface 13 is connected to a remote maintenance device (2 in FIG. 1) via a network. In FIG. 2, the user terminal device 5 shown in FIG. 1 is not shown.

  FIG. 3 shows a configuration example of the remote maintenance device. In this configuration example, the erasure management server is connected to the remote maintenance device (or remote maintenance system). However, the erasure management server may be provided in another location and connected to the remote maintenance device via a network.

  In FIG. 3, reference numeral 2 denotes maintenance and management of the auxiliary storage device. Therefore, when the storage device (hard disk, etc.) constituting the auxiliary storage device fails, it is necessary to perform overhaul (inspection or parts replacement) for a certain period of time. A remote maintenance device provided for a maintenance person to bring in the storage device from the location where the auxiliary storage device is installed (the user's office) and perform tests, inspections, repairs, etc., 20 is a CPU or RAM , A processing device including a ROM, 21 an input unit such as a keyboard, 22 an output unit such as a display or a printer, 23 a storage device such as a hard disk, and 24 an auxiliary storage device (1 in FIG. 1) A communication interface 25 for performing transfer control is an interface for transmitting / receiving data to / from the erasure management server 3.

  Reference numeral 3 denotes an erasure management server for managing data erasure in the storage device (11 in FIG. 1) constituting the auxiliary storage device (1 in FIG. 1), and 30 denotes a process including a CPU and RAM for performing data processing of the erasure management server 3. Reference numeral 31 denotes an erasure history management DB (database, corresponding to 3a in FIG. 1), which stores data erasure history information of the storage device (11 in FIG. 1) constituting the auxiliary storage device. Items include “date and time”, “device information” (storage device number, etc.), “failure factor”, “maintenance person”, “unerased” or “erased” for the storage device that has failed or overhauled. Information such as “deletion not completed” and “deletion completed / deleted” indicating whether or not an erase completion certificate has been issued is set. Reference numeral 32 denotes an interface with the remote maintenance device 2 connected by a direct connection cable or a communication line.

  4 is a processing flow of each part of the embodiment. Is a processing flow of the storage device in which a failure occurs in the auxiliary storage device. In the configuration shown in FIG. 2, the CPU 111 in the storage device (storage medium is a hard disk) 11 executes according to the program of the NV-RAM 112. B. Is a processing flow of the auxiliary storage device, and is executed by the control unit 10 in the auxiliary storage device 1 shown in FIG. C. Is a processing flow of the remote maintenance device, and is executed in the processing device 20 in the remote maintenance device 2 shown in FIG.

  When a disk failure occurs in one storage device (referred to as 11 # 1 in FIG. 2) in the auxiliary storage device 1, when the CPU 111 detects a failure occurrence notification (S1 in FIG. 4), the failure occurrence is detected in the auxiliary storage device. 1 is notified, and thereafter (with the storage device 11 # 1 in which the failure has occurred is disconnected), the diagnostic operation is autonomously performed (S2), and the failure factor that is the diagnosis result is obtained. And a failure flag indicating failure occurrence is set in the NV-RAM (112 in FIG. 2) (S3). Note that the storage device failure is notified from the control unit (10 in FIG. 2) of the auxiliary storage device to the remote maintenance device via the communication interface (13 in FIG. 2) (S10 in FIG. 4). Thereafter, a diagnosis result (failure factor or the like) obtained by the diagnosis executed on the failed storage device is also sent to the auxiliary storage device, and these pieces of information are also sent to the remote maintenance device. When the remote maintenance device receives the failure information from the auxiliary storage device (S20), the maintenance staff is notified (by e-mail or the like) (S21). The person in charge of the maintenance takes measures such as going to the site where the auxiliary storage device is installed (bring an exchange device) according to the notified failure information.

  Upon receiving this notification, the maintenance staff can go to the site where the auxiliary storage device is installed and take measures such as replacing the failed device with a normal device.

  When the failure notification is notified, the control unit of the auxiliary storage device performs switching so as to disconnect the failed storage device from the system and to incorporate a spare device (S11 in FIG. 4). However, this processing is performed when a normal spare device is prepared, and when it is not prepared, processing for simply disconnecting the failed device is performed.

  In the failed storage device, after the diagnosis is performed after the failure, the disk is rebooted (initialized) (S4 in FIG. 4). At this time, if it is detected that the failure flag is set in the NV-RAM (112 in FIG. 2), data is erased (data of a specific pattern is overwritten) (S5 in FIG. 4). When the data erasure is completed, an erasure completion notification is output (S6 in FIG. 4), and when this is received by the control unit of the auxiliary storage device, an erasure completion notification is transmitted to the remote maintenance device via the communication interface (FIG. 4). S12).

  When the remote maintenance device receives the erasure completion notification from the auxiliary storage device, it registers erasure completion in the erasure history management database 31 of the erasure management server 3 (S22 in FIG. 4) and notifies the user side terminal device of the erasure completion mail. (S23). Subsequently, it is determined whether or not a request for issuing an erase completion certificate has been received from the user side (S24 in FIG. 4). This determination is performed by a method in which a request for issuing an erasure completion certificate from a user is registered in advance as user information and the registration status is identified. When there is a request for issuing an erasure completion certificate, the erasure history information related to the storage device registered in the erasure history management database (31 in FIG. 3) from the erasure management server (3 in FIG. 3) in the remote maintenance device is used. Then, an erasure completion certificate is issued (S25 in FIG. 4). When the deletion completion certificate is issued, “done” is registered for the item “erasure completion certificate is not issued / done” in the deletion history management database (31 in FIG. 3) (FIG. 3). 4 S26).

  In the processing flow of FIG. 4, a disk failure (storage device failure) is detected in the storage device, but the storage device failure can be detected by the control unit of the auxiliary storage device that controls each storage device (each storage device). (E.g. by checking device movement and data). In that case, the control unit of the auxiliary storage device executes a diagnosis for the failed storage device, stores the diagnosis result in the NV-RAM of the storage device, and executes a process for notifying the remote maintenance device. This is the same as each processing flow in FIG.

(Supplementary Note 1) In a data erasure management method for an auxiliary storage device in a system in which a user auxiliary storage device operating in combination with a plurality of storage devices is connected to a remote maintenance device via a network, the memory constituting the auxiliary storage device When the device detects the occurrence of a failure, it records the failure information in an internal nonvolatile RAM and notifies the control unit of the auxiliary storage device, and the control unit of the auxiliary storage device notifies the failure information to the remote maintenance device. At the same time, the failed storage device is disconnected from the other storage device, and the failed storage device initializes the storage device. At that time, if the failure information is registered in the internal nonvolatile RAM, the data is erased. When the data erasure is completed, the remote maintenance device is notified of the completion of erasure through the control unit of the auxiliary storage device,
The remote maintenance device registers the failure information and the data erasure completion information from the auxiliary storage device in the database of the subordinate erasure management server, and the data erasure completion certificate of the failed storage device according to the registered contents of the database. A data erasure management method for an auxiliary storage device, characterized in that:

  (Supplementary Note 2) In Supplementary Note 1, when the storage device that has detected the occurrence of a failure is disconnected from another storage device by the control unit of the auxiliary storage device, a self-diagnosis is performed and the diagnosis result is stored in the non-volatile storage device. The information is recorded in the RAM and notified to the control unit of the auxiliary storage device, the auxiliary storage device notifies the notified diagnosis result to the remote maintenance device, and the remote maintenance device notifies the diagnosis result of the erasure management server. A data erasure management method for an auxiliary storage device characterized by registering in a database.

  (Supplementary note 3) In Supplementary note 1, a terminal device connected to the remote maintenance device via a network at the installation position of the auxiliary storage device is provided, and the remote maintenance device requests a data erasure completion certificate from the terminal device. And receiving the data erasure completion certificate and transmitting the certificate to the terminal device.

  (Supplementary Note 4) Auxiliary storage device that performs data erasure management in a system in which a user auxiliary storage device that operates in combination with a plurality of storage devices is connected to a remote maintenance device via a network, and constitutes the auxiliary storage device Each storage device records a failure in the internal non-volatile RAM when a failure is detected, and a failure notification recording means for notifying the occurrence of the failure, and performs a self-diagnosis in a state disconnected from the other storage device, and provides a diagnosis result as the auxiliary A self-diagnosis means for notifying the control unit of the storage device and recording in the nonvolatile memory, and an initialization / data erasure means for initializing and erasing data of the failed storage device, the auxiliary storage device comprising: When a failure notification is received from an internal storage device, a failure notification means for notifying the remote maintenance device and disconnecting the failed storage device from other storage devices And Toggles unit, an auxiliary storage device, characterized in that it comprises a means for notifying the completion of the erasing and receive erase completion to the remote maintenance system from the disconnected storage device.

  (Supplementary note 5) A remote maintenance device that performs data erasure management in a system in which an auxiliary storage device of a user operating in combination with a plurality of storage devices is connected to the remote maintenance device via a network, Provided with an erasure management server including a database for storing erasure history, notification of failure information including failure occurrence of internal storage device from the auxiliary storage device and self-diagnosis of the storage device, and failure Upon receipt of the notification of completion of data erasure in the storage device, means for registering the notified failure information and data erasure completion information in the database and receiving a request for issuing the erasure completion certificate from the auxiliary storage device side Start and issue an erasure completion certificate based on the registration information in the database. Remote maintenance system, characterized in that it comprises a and.

  (Supplementary Note 6) When the remote maintenance device is connected to a user terminal device provided at the installation location of the auxiliary storage device via a network and receives a request for erasure completion certificate issuance from the user terminal device, A remote maintenance device characterized by transmitting an erasure completion certificate issued by a completion certificate issuance / registration means via a network.

It is a figure which shows the principle structure of this invention. It is a figure which shows the structural example of an auxiliary storage device. It is a figure which shows the structural example of a remote maintenance apparatus. It is a figure which shows the processing flow of each part of an Example. It is explanatory drawing of a prior art example.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Auxiliary storage device 10 Control part 10a Failure notification means 10b Switching means 10c Deletion completion notification means 10d Interface 11 # 1- # n Storage device 11a Failure notification recording means 11b Self-diagnosis means 11c Initialization / data erasure means 12 Non-volatile RAM
2 Remote maintenance device 2a Failure / deletion notification registration means 2b Deletion completion certificate issuance / registration means 3 Deletion management server 3a Deletion history management database 4 Network 5 User terminal device

Claims (4)

In erasing data management method of the auxiliary storage device that runs a combination of a plurality of storage devices auxiliary storage device in a system connected to a remote maintenance device via a network,
The auxiliary with the respective storage devices constituting the auxiliary storage device provided to be exchanged with other storage devices removed before Symbol auxiliary storage device, upon detecting a failure the failure information to the internal nonvolatile RAM for recording Notify the storage device control unit,
The control unit of the auxiliary storage device notifies the failure information to the remote maintenance device and disconnects the failed storage device from other storage devices;
The failed storage device initializes the failed storage device performs data deleted when the fault information to said internal nonvolatile RAM that time is registered, the auxiliary memory and data erasure is completed Notifying the remote maintenance device of the completion of deletion via the control unit of the device,
The remote maintenance system, the failure information and the information of the erase completion of data registered in the database of the erase management server under the erase completion of data of the failed storage device in accordance with registered contents of said database from said auxiliary storage device Issue a certificate,
A data erasure management method for an auxiliary storage device. In claim 1,
When the storage device that has detected the failure is disconnected from the other storage device by the control unit of the auxiliary storage device, a self-diagnosis is performed and the diagnosis result is recorded in the nonvolatile RAM, and the auxiliary storage device is recorded. Notify the storage device control unit,
The auxiliary storage device notifies the remote maintenance device of the notified diagnosis result;
The remote maintenance device registers the diagnosis result in the database of the erasure management server;
A data erasure management method for an auxiliary storage device. An auxiliary storage device which performs data erasure management in the system connected to the remote maintenance system via a plurality of auxiliary storage device network that operates in combination a storage device,
The removed from the auxiliary storage device provided to be exchanged with other storage devices the auxiliary storage device the storage device constituting the informs the failure occurs with the detection of the failure is recorded in the internal nonvolatile RAM A failure notification recording means, a self-diagnosis means for performing self-diagnosis in a state disconnected from another storage device and notifying the control result of the auxiliary storage device and recording it in the nonvolatile RAM; and a failed storage device Initialization and data erasing means for initializing and erasing data,
The auxiliary storage device includes a fault communication Shitte stage for notifying the remote maintenance device and receive failure notification from the internal storage device, and switching means for disconnecting the failed storage device from another storage device, which the separated An auxiliary storage device comprising: means for notifying the remote maintenance device of the completion of erasure upon receiving the completion of erasure from the storage device. A remote maintenance system for data erasure management in the system connected to the remote maintenance system via the auxiliary storage device network operating a combination of a plurality of storage devices,
The remote maintenance device includes an erasure management server including a database for storing a data erasure history,
Upon receiving from the auxiliary storage device a notification of failure information including a failure occurrence of the internal storage device and a diagnosis result obtained by self-diagnosis of the storage device and a notification of completion of data erasure of the failed storage device, the notified failure Means for registering information and data erasure completion information in the database;
Erasing completion certificate issuance / registration means that is activated by receiving a request for issuing an erasing completion certificate from the auxiliary storage device and issues an erasing completion certificate based on registration information in the database. Remote maintenance device.

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