JP4915700B2 - Information leakage prevention maintenance system, method, terminal - Google Patents

Description

  The present invention relates to an information leakage prevention maintenance system, an information leakage prevention maintenance method, a maintenance portable communication terminal, and a maintenance portable communication terminal program for preventing information leakage during maintenance of an information communication device.

Conventionally, maintenance work for network devices has been focused on repairs, and transported from customers to repair locations without taking security measures for the collected devices.
As a result, there is a risk that data may be read if the device is stolen or the parts being repaired are stolen due to vandalism.
Also, for network device repair diagnosis, it is difficult to create and test the setting environment used by the customer, so it is common to perform a unique setting and load test the port. Is not enough.

Many patent documents related to information leakage prevention of information communication devices and patent documents related to maintenance of information communication devices have been published as shown below (patent documents 1 to 16).
Among these, what is disclosed in Patent Document 1 is a device in which a client (second device) records information assets (customer information and sales information) on a recording medium, and is involved in the trust of the company in the event of theft. . Therefore, when a specific condition is met, such as when a certain date and time is reached, the information asset is automatically sent to the server (first device) via the LAN or the Internet, and the recorded information asset is deleted to prevent information leakage. It is to try.

  Also, the one disclosed in Patent Document 2 efficiently rents a digital camera. Therefore, when requested by a customer, there are various types other than digital image data such as shooting condition setting information stored in the digital camera. The setting data and personal information are downloaded and transferred to another digital camera or the like.

JP 2001-350670 A JP 2004-21360 A JP 2007-235853 A Special table 2007-519353 gazette JP 2005-94203 A JP 2004-10334 A JP 2004-13594 A JP 2004-272338 A JP 2003-58352 A JP 2003-318476 A JP 2002-137874 A Japanese translation of PCT publication No. 2002-167248 JP 2002-197170 A JP 2000-392154 A Japanese Patent Laid-Open No. 08-32609 Japanese Patent Laid-Open No. 03-34036

As described above, many prior arts related to security of information communication devices or maintenance of information communication devices have been reported. However, there is no example of information leakage prevention that takes into account the risk of theft during transportation of equipment during maintenance of information communication equipment.
The present invention relates to an information leakage prevention maintenance system capable of preventing information leakage at the time of maintenance of information communication equipment and addressing problems such as theft of equipment being transported or theft of parts being repaired, and information leakage The realization of a preventive maintenance method is an issue.

  In order to solve the above problems, an information leakage prevention maintenance system according to the present invention includes a setting information sucking unit that sucks setting information of the information communication device stored in the information communication device to be maintained, and the sucked setting information. A portable communication terminal comprising: first setting information input means for inputting information to a maintenance information communication apparatus replaceable with the maintenance target information communication apparatus; and communication means for transmitting the setting information via a network; Storage means for storing setting information received from the mobile communication terminal via a network, and setting information stored in the storage means via the network are obtained, and the setting information is deleted from the setting information. It is characterized by comprising second setting information input means for input to the information communication device to be maintained.

  In the mobile communication terminal, the setting information siphoning unit sifts the setting information of the information communication device stored in the information communication device to be maintained, and the first setting information input unit uses the sifted setting information as the maintenance target information. The maintenance information communication device replaceable with the communication device is inserted, and the communication means transmits the setting information via the network. The storage means stores setting information received from the mobile communication terminal via the network. The second setting information input unit obtains the setting information stored in the storage unit via the network, and inputs the setting information to the maintenance target information communication device from which the setting information has been deleted.

  The information leakage prevention maintenance method according to the present invention includes a failure information reception step for receiving failure information of a maintenance target information communication device, and a maintenance information communication device used for replacement maintenance of the information communication device from the received failure information. A maintenance part determination step to be determined, a setting information siphoning step for sucking setting information from the information communication device to be maintained, and setting information for inputting the sucked setting information to the maintenance information communication device transferred to the customer Replacement process in which the information communication device to be maintained and the maintenance target is replaced with the maintenance information communication device into which the setting information has been input or the setting information of the maintenance information communication device has been changed. And a setting condition erasing step for erasing the setting information of the information communication device to be maintained.

  In the failure information reception process, the failure information of the information communication device to be maintained is received. In the maintenance part determination step, the maintenance information communication device used for replacement maintenance of the information communication device is determined from the received failure information, and the setting information is downloaded. In the process, the setting information that has been picked up is input to the maintenance information communication device transferred to the customer. In the replacement and recovery process, the information communication device to be maintained is replaced with the maintenance information communication device into which the setting information has been input. Alternatively, the setting information of the maintenance information communication device is replaced with a changed one and restored, and the setting information of the maintenance target information communication device is deleted in the setting condition erasing step.

  In addition, the mobile communication terminal according to the present invention includes a setting information sucking unit that sucks setting information of the information communication device stored in the information communication device to be maintained, and the information communication device to be maintained And a first setting information input unit that inputs to a replaceable maintenance information communication device, and a communication unit that transmits the setting information via a network.

  The setting information siphoning unit sifts the setting information of the information communication device stored in the information communication device to be maintained, and the first setting information input unit replaces the simplified setting information with the information communication device to be maintained. The communication means transmits the setting information via a network.

  In addition, the program according to the present invention includes a setting information sucking unit that sucks the setting information of the information communication device stored in the information communication device to be maintained, and the information communication of the maintenance target. It is characterized by functioning as setting information input means for inputting to a maintenance information communication device that can replace the device, and communication means for transmitting the setting information via a network.

  The computer executes a program to suck up setting information of the information communication device stored in the information communication device to be maintained, and the information communication device to be maintained. And setting information input means to be input to a maintenance information communication device that can be replaced, and communication means for transmitting the setting information via a network.

  According to the present invention, since the device storing the setting information is not transported, even if a problem such as theft of the device occurs during transportation, there is no risk of the setting information being leaked, and security can be maintained. It is possible to realize an information leakage prevention maintenance system, an information leakage prevention maintenance method, a maintenance portable communication terminal used in the system, and a program used in the maintenance portable communication terminal.

Next, the best mode for carrying out the invention will be described in detail with reference to the drawings.
FIG. 1 is an overall configuration diagram of an information leakage prevention maintenance system according to an embodiment of the present invention.
In FIG. 1, a network 10 is a private network in which security is sufficiently considered.
The network 10 is connected to a call center terminal 20, a parts center server 30, a responsible base server 40, a maintenance tool (maintenance portable communication terminal) 50, a repair parts repair server (repair department server) 60, and a repair diagnostic device 70. Further, a customer database (hereinafter referred to as customer DB) is connected to the call center terminal 20.

The customer DB includes, for example, “customer name”, “customer address”, “customer telephone number”, “customer system name”, “maintenance start date”, “customer corporation code”, “site in charge”, “past maintenance” "Achievements" etc. are described. The customer system name is a system name of a network system such as a LAN (Local Area Network).
The call center terminal 20, the parts center server 30, the responsible base server 40, the repair parts repair server 60, and the repair diagnostic machine 70 are configured by a computer.

  The maintenance tool 50 also displays setting information via a display means (not shown) for displaying a work instruction mail (mail having at least a customer name, a maintenance part name, and failure information, as will be described later), and the like. And a communication means for performing information communication such as reception of a work instruction mail, and can be configured by, for example, a portable computer having a communication function.

FIG. 2 is a functional block diagram showing functions of these terminals and servers.
The call center terminal 20 showing the functional block in FIG. 2A is a personal computer owned by an inquiry window (referred to as a call center) and is installed in the call center and has a function of accessing the network 10.
The input data processing unit 21 of the call center terminal 20 has a function of reading “customer information” from the customer DB using “company name” input on the browser as a keyword.

  The message creation processing unit 22 automatically converts the data input screen of FIG. 3 having (1) customer name, (2) maintenance part name, and (3) failure information included in the “customer information” into a mail format. It has a function. The maintenance component name represents a network device of the same type (in other words, replaceable) as the network device that is a component (component) of the network system to be maintained. The message transmission processing unit 23 transmits the mail created by the message creation processing unit 22 to the parts center server 30.

The parts center server 30 whose functional blocks are shown in FIG. 2B is a server owned by a parts warehouse (referred to as a parts center) near a local base and has a function of accessing the network 10.
The data reception processing unit 31 of the parts center server 30 receives items sent by the call center personal computer 20. Based on the received content, the maintenance parts and equipment necessary for the repair are determined. Then, the parts sending processing unit 32 transmits the determination result to the responsible base server 40 by the work contact mail shown in FIG. 4 includes a customer name (ABC Co., Ltd.), a maintenance part name (maintenance part Y), fault information indicating the fault content (disconnection between the base 10 and the base 20), and the like.

The assigned base server 40 whose functional block is shown in FIG. 2C is a server owned by the local base that is in charge of the district of the customer who has received the failure call, and has a function of accessing the network 10.
The reception processing unit 41 of the assigned base server 40 receives the mail from the parts center server 30 and displays it on the display. The work instruction processing unit 42 creates a work instruction mail shown in FIG. 5 based on the sent mail and transmits it to the maintenance tool 50. The work instruction mail in FIG. 5 includes customer name, contract identification code (ID), and telephone number as customer information, and other information includes reception date, designated visit date and time, maintenance part name, failure Information and work completion reporting methods are included.
The maintenance tool 50 whose functional block is shown in FIG. 2D is a dedicated tool composed of a portable terminal, a connection cable, and an adapter that are always provided by maintenance personnel in charge of the faulty district, and is connected to the network 10. It has a function.

  The maintenance tool 50 is a terminal using a wireless communication unit 51 connected to a network via a base station for communication, a display unit 52 for displaying characters, symbols and images, a numeric keypad, a scroll key, a determination key, and a function key. An operation unit 53 for operating itself, an audio signal processing unit 54 for modulating / demodulating an audio signal passing through the operation of the transmission unit and the reception unit, a camera unit 57 for imaging and storing the captured video, and a telephone directory A normal mobile communication terminal comprising a storage unit 56 for storing information, transmission / reception mail information, incoming / outgoing call information, video, content, application program and various operational settings, and a control unit 55 for controlling these functions. In addition to the basic function, it has a LAN connection part 5A by wireless LAN or cable connection, and the maintenance target machine using this LAN connection part 5A Setting information siphoning function that sifts setting information from, setting information input function that inputs the extracted setting information to maintenance part Y, and parts and work instructions to be taken for maintenance to customers via wireless communication unit 51 Is received from the base server 40 through a work instruction mail, and a work report processing unit 59 for transmitting a maintenance work report including setting information of a failed network device to the repair parts repair server 60. Yes.

  Although details of the operation will be described later, the maintenance tool 50 has a siphoning function for sucking the setting information stored from the maintenance target network device, and a setting for inputting the sucked setting information to the maintenance network device transported to the customer. An information input function, a setting information erasing function for erasing setting information of a maintenance target network device when the maintenance target network device is replaced with a maintenance network device, and a network 10 in consideration of security. A maintenance function report including setting information when the maintenance target network device is replaced with a maintenance network device and operates normally.

  The wireless communication unit 51 and the LAN connection unit 5A constitute a communication unit that transmits setting information through the network 10 and performs information communication such as reception of a work instruction mail. The display unit 52 constitutes display means for displaying a work instruction mail or the like. In addition, the control unit 55 can replace the setting information siphoning means for sucking the setting information of the information communication device stored in the information communication device to be maintained, and the information communication device to be maintained for the setting information sucked up. 1st setting information input means to be input to a maintenance information communication device (maintenance part Y).

The repair part repair server 60 whose functional block is shown in FIG. 2E is disposed in the repair department (referred to as repair) and has a function of accessing the network 10 by a server owned by the repair department.
The maintenance parts processing unit 61 of the repair parts repair server 60 includes (1) name, (2) employee number, (3) date of sending, (4) base phone number, ( 5) Record the name of the network device to be maintained and (6) the failure type in the diagnosis DB in the name format as shown in FIG. 7 via the parts repair WEB.

Further, the setting transmission unit 62 transmits the received (7) “customer setting information” of the maintenance target network device (including setting information of the maintenance target network device) to the repair diagnostic device 70.
The diagnosis DB constitutes storage means for storing setting information. The repair part repair server 60 manages the diagnostic DB.

The repair diagnostic machine 70 whose functional block is shown in FIG. 2F has a function of accessing the network 10 by a server owned by a repair department (referred to as repair).
The setting receiving unit 71 of the repair diagnostic machine 70 receives the “customer setting information” from the repair part repair server 60 and drops it into the collected “network device to be maintained”. The type reading unit 72 accesses the diagnosis DB and recognizes the failure type.

The repair inspection unit 73 reads the setting information, automatically sets a setting for causing a pseudo failure, and additionally tests the “maintenance target network device”. The repair inspection unit 73 constitutes repair inspection means.
The repair diagnostic machine 70 obtains the setting information stored in the diagnosis DB via the network 10 and includes second setting information input means for inputting the setting information to the maintenance target information communication device from which the setting information has been deleted. It is composed.
FIG. 6 is an explanatory diagram showing the history of the maintenance operation for failure handling in this embodiment. FIG. 7 shows an example of the diagnosis DB list. 8 and 9 show a flowchart of the maintenance operation in the present embodiment.
Hereinafter, the maintenance operation of the present embodiment will be described in detail with reference to FIGS.

When a problem occurs in an information communication device possessed by the customer, the customer informs the call center terminal 20 of the information communication device maintenance company via the IT system such as the Internet about the “company name”, “failure status”, etc. (step) A101).
When there is a contact from the customer, the failure information is received (step B101: failure information reception process), and the input data processing unit 21 of the call center terminal 20 extracts “customer information” from the customer DB using “company name” as a keyword. View and view fault information.

  The person in charge of the call center identifies the network device in which the failure has occurred by hearing the current failure status from the customer while browsing the customer DB (step A102), and the network device (network device to be maintained) “Maintenance part Y”, which is a device (substitute device) having the same model number for repair and replacement, is determined (step B102: maintenance component determination step).

  Then, the customer's “company name”, “maintenance part Y”, and “failure information” are additionally registered on the customer DB. The data input screen at this time is as shown in FIG. 3, for example. The message creation processing unit 22 of the call center terminal 20 automatically inputs the information including the input customer name, maintenance part name, and failure information (here, “company name”, “maintenance part Y”, “failure information”) into a mail format. After conversion, the message transmission processing unit 23 sends the converted data to the parts center server 30 as a failure notification mail (step B103).

  When the data reception processing unit 31 of the parts center server 30 receives the failure notification mail from the call center personal computer 20 (step C101), the person in charge at the parts center refers to the maintenance part name described in the failure information notification mail. Then, “maintenance part Y” is prepared (step C102). Then, the parts sending processing unit 32 sends the work communication mail as shown in FIG. 4 so that the maintenance server Y has the “maintenance part Y” and the “maintenance tool 50” to deal with the customer's trouble. It is sent to the server 40 (step C103).

  Upon receiving the work contact mail from the parts center server 30 (step D101), the reception processing unit 41 of the responsible base server 40 confirms “customer name”, maintenance part name “maintenance part Y”, and “failure information”. To do. The manager of the base in charge identifies workers with skills related to the maintenance parts Y, determines the date and work instructions to go to the customer site for failure recovery work, and shows the maintenance tool 50 of the corresponding worker as shown in FIG. Such a work instruction mail is sent (step D102).

  When the reception processing unit 51 of the maintenance tool 50 receives the work instruction mail via the communication means, the received work instruction mail is displayed on the display unit 52 as shown in FIG. Accordingly, at least the customer name, the maintenance information communication device name, and the failure information are displayed on the display unit 52. As shown at 201 in FIG. 6, the worker carries the maintenance part Y and the maintenance tool 50 at the visit date and time described in the work instruction mail, and from the base in charge (203 in FIG. 6) to the customer (in FIG. 6). 204) to deal with the failure (step D103: maintenance part conveyance process).

  After arriving at the customer, the maintenance tool 50 is connected to the network device to be maintained by LAN, the setting information of the network device is sucked up by the maintenance tool 50 (step D104: setting information sucking process), and the picked up setting information is brought. The maintenance part Y is poured (step D105: setting information input process). As a result, the maintenance component Y has the same setting as the network device to be maintained in which a failure has occurred, and exhibits the same function as the network device. Here, the LAN connection by the LAN connection unit 5A of the maintenance tool 50 may be a wireless LAN or a wired connection via a connector or a cable.

Subsequently, the network device to be maintained and the maintenance component Y are exchanged (step D106). If the failure is not recovered even after the replacement, the setting of “maintenance component Y” is changed and the failure is restored (step D107: replacement restoration) Process).
Finally, the setting data of the maintenance target network device is deleted (step D108: setting condition deletion step), and the “maintenance target network device” and the maintenance tool 50 are collected.
The customer confirms the recovery status and informs the operator of that fact (step A103).

  When the restoration is completed, the work report processing unit 52 of the maintenance tool 50 accesses the part repair WEB (World Wide Web) described in the work instruction mail (step D109), and the worker is (1) his / her name. , (2) Employee number, (3) Date of delivery, (4) Base phone number, (5) Name / protocol / remarks of the network device to be maintained and (5) status (6) Failure type (for example If the protocol is IP (Internet Protocol) and VLAN (Virtual Local Area Network) is used, the type is “A”, and if the protocol is IP and Voice is set, the type is “B”. Above (7) Customer setting information is added and a recovery work completion report is created and sent (step D110: setting condition sending process), and the “maintenance network device” is assigned to the base in charge as shown at 202 in FIG. (203 in FIG. 6) To the repair department (repair) (step D111).

  The maintenance part processing unit 61 in the repair part repair server 60 provided in the repair records the restoration work completion information registered via the part repair WEB in the diagnosis DB (step E101). The diagnosis DB is formed, for example, as shown in FIG. 7, and a portion excluding the setting information of the recovery work completion report is recorded and displayed in the list.

When the person in charge of repair receives the network device to be maintained, it connects to the diagnostic machine 70 via LAN (step E102). Then, it is inspected whether the failure seen by the customer is reproduced, and when the phenomenon is reproduced, the failure type is determined, the quality determination diagnosis is completed, and a failure repair request is issued to the sales maker (step E103: failure type determination process) .
However, if the failure seen by the customer is not reproduced, the setting transmission unit 62 accesses the diagnostic DB, extracts the registered network device setting information, and automatically transmits it to the repair diagnostic machine 70 via the network 10 (step E104).

  When receiving the “customer setting information”, the setting receiving unit 71 in the repair diagnostic machine 70 drops the setting information into the maintenance target network device (step E105). Thereafter, the type reading unit 72 accesses the diagnosis DB and recognizes the failure type. Based on the failure type, the repair inspection unit 73 sets a test (for example, a Ping test for a VLAN and a spanning tree test for a bridge setting) that can cause the failure seen by the customer in the diagnostic machine 70 and performs a re-inspection. (Step E106).

  If the phenomenon is reproduced in the inspection, the network device is repaired. If the phenomenon is not reproduced, the network device is sent to the sales maker and a failure repair request is made (step E107). Then, after the repaired product of the network device is returned from the sales manufacturer, the person in charge of repair confirms the operation of the network device (step E108).

  As described above, according to the information leakage prevention maintenance system according to the present embodiment, the setting information siphoning unit that sifts the setting information of the information communication device stored in the information communication device to be maintained, and the siphoning Mobile communication terminal comprising: first setting information input means for inputting the setting information to the maintenance information communication apparatus replaceable with the maintenance target information communication apparatus; and communication means for transmitting the setting information via a network And storage means for storing the setting information received from the mobile communication terminal via the network; and the setting information stored in the storage means via the network is obtained and the setting information is deleted. And second setting information input means for input to the maintenance target information communication device.

Here, the storage means is managed by a repair parts repair server arranged in a repair department.
In addition, a repair diagnostic machine having the second setting information input unit is provided, and the repair diagnostic machine further performs a test by reading the setting information and performing a setting for generating a pseudo failure on the information communication device to be maintained. It has repair inspection means to perform.
The mobile communication terminal includes a receiving unit that receives a customer name, the maintenance information communication device name, and failure information; and a display unit that displays the customer name, the maintenance information communication device name, and failure information. It is comprised so that it may become.

  Further, according to the information leakage prevention maintenance method according to the present embodiment, a failure information reception step for receiving failure information of the information communication device to be maintained, and maintenance for use in replacement maintenance of the information communication device from the received failure information A maintenance component determination step for determining an information communication device, a setting information siphoning step for sucking setting information from the maintenance target information communication device, and the sucked setting information to the maintenance information communication device conveyed to the customer The setting information input process to be input and the maintenance target information communication device is replaced with the maintenance information communication device to which the setting information has been input, or the setting condition of the maintenance information communication device is changed. It is characterized by comprising an exchange / recovery step for restoring, and a setting condition erasing step for erasing the setting information of the information communication device to be maintained.

Here, a setting condition transmission step of transmitting the extracted setting information to the diagnostic device as part of the work report, and connecting the maintenance target information communication device to the diagnostic device and inputting the setting information to reproduce the failure situation And a failure type determination step of determining a failure type.
Further, according to the present embodiment, the setting information sucking means for sucking the setting information of the information communication device stored in the information communication device to be maintained, and the sucked setting information to the maintenance target information communication device. A program is provided that functions as a first setting information input unit that inputs to a maintenance information communication device that can replace the information communication device, and a communication unit that transmits the setting information via a network.

  In addition, according to the present embodiment, the portable communication terminal for maintenance includes a network in consideration of security in terms of security, and a setting information sucking function for sucking setting information stored from the information communication device to be maintained A setting information input function for inputting the sucked setting information to a maintenance information communication device that has been conveyed to a customer, and when the maintenance target information communication device is replaced with the maintenance information communication device and operates normally. A setting information erasing function for erasing the setting information of the information communication device to be maintained; and a communication function for communicating via the network.

  A repair department server provided in the parts repair department includes a diagnostic database that stores repair information from a maintenance work report sent from the mobile communication terminal via the network. The maintenance portable communication terminal replaces the maintenance target information communication device with the maintenance information communication device, and transmits a maintenance work report including the setting information to the repair department server when it operates normally. Yes.

  In addition, a call center terminal provided in a call center that receives failure information from a customer and selects the maintenance information communication device, and a parts center that procures the maintenance information communication device according to an instruction from the call center terminal A parts center server and a person in charge of each region who is assigned maintenance personnel who are provided with the maintenance information communication equipment from the parts center and instructed to perform maintenance work via the parts center server. A base server; and a diagnostic device that reproduces a fault condition and diagnoses a fault type based on the maintenance work report transferred from the repair department server. These terminals, servers, and devices include the portable terminal, Communicated with the repair department server via the network. .

  In addition, the maintenance mobile communication terminal according to the present embodiment includes a wireless communication function that is connected to a network via a base station and performs communication, a display function that displays characters, symbols, and images, a numeric keypad, a scroll key, and a determination key. An operation function for operating the terminal itself using keys and function keys, an audio signal processing function for modulating / demodulating an operation of a transmitting means and an receiving means, and an audio signal passing through them, and a camera for capturing and storing captured images A normal mobile phone comprising a function, a storage function for storing telephone directory information, sent / received mail information, incoming / outgoing call information, video, content, application programs and various operational settings, and a control function for controlling these functions. In addition to the basic functions of a communication terminal, it has a LAN connection function by wireless LAN or cable connection. A setting information sucking function for sucking setting information from a guarded device, a setting information throwing function for feeding the sucked setting information into the maintenance part, and a work instruction receiving function for receiving a maintenance work instruction via the wireless communication function; And a work report function for transmitting a maintenance work report.

  Therefore, since the device that stores the setting information is not transported, even if a problem such as theft of the device occurs during transportation, there is no risk that the setting information will be leaked, and information leakage prevention that can maintain security A maintenance system, an information leakage prevention maintenance method, a maintenance portable communication terminal used in the system, and a program used in the maintenance portable communication terminal can be realized.

  Also, when a device storing important information is transported, it can be applied by sucking information from the main body in advance and then transporting the information separately transported at the transport destination. In addition, since the failure diagnosis at the customer site is reproduced accurately and the failure diagnosis is performed accurately, the repair accuracy of the network equipment at the maintenance company is improved, and the cost can be reduced by reducing the number of repair requests to the dealer. There are advantages.

The present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the spirit of the present invention.
For example, in the above description, the setting information is read out from the “maintenance target network device” by the maintenance tool 50 through a LAN connection. It is also possible to absorb the data by network communication by incorporating a function of encrypting and transmitting to the maintenance tool 50 via the network and deleting it together with the transmission.
As a result, there is an advantage that it is not necessary to provide the maintenance tool 50 with extra functions, devices such as connectors and cables.

Further, according to the above embodiment, when the maintenance target device is a network device which is a kind of information communication device, various setting information and data such as communication speed, communication mode, password, etc. are included. However, the present invention is also applicable to information communication devices that are used without being connected to a network. Further, the present invention can be applied to an electronic device having some setting information in the same manner as described above.
In addition, as long as the maintenance target information communication device has the setting information and the like, it can be applied in the same manner as in the above embodiment. Therefore, the maintenance target information communication device includes some components (parts) of the information communication device. ) Is also included. In this case, the maintenance information communication device is a component of a part of the maintenance information communication device corresponding to the maintenance target information communication device.

  The present invention can be applied to a case where a device storing valuable information is transported, and can be used in a transportation industry that carries information communication devices. It can also be used by network users who are sensitive to crisis management.

It is a block diagram which shows the basic composition of the information leakage prevention maintenance system of this invention. It is a functional block diagram of each part which comprises the system of embodiment shown in FIG. It is explanatory drawing which shows an example of the input screen to the call center terminal on the system shown in FIG. It is explanatory drawing which shows an example of the work communication mail sent to the charge base server from the parts center server on the system shown in FIG. It is explanatory drawing which shows an example of the work instruction | indication mail sent to the maintenance tool from the charge base server on the system shown in FIG. It is explanatory drawing which shows the implementation background of the maintenance operation | movement corresponding to the failure of this invention. It is a chart which shows the display list of diagnostic DB. It is a flowchart which shows operation | movement of the system shown in FIG. It is a flowchart which shows operation | movement of the system shown in FIG.

Explanation of symbols

10 Network 20 Call Center Terminal 30 Parts Center Server 40 Responsible Base Server 50 Maintenance Tool (Mobile Communication Terminal for Maintenance)
60 Repair parts repair server (repair department server)
70 repair diagnostic machine

Claims (6)

A setting information siphoning unit that sifts setting information of the information communication device stored in the information communication device to be maintained, and a maintenance information communication device that can replace the sucked setting information with the information communication device to be maintained A mobile communication terminal comprising: first setting information input means for input; and communication means for transmitting a maintenance work report including the setting information via a network;
Storage means for storing setting information received from the mobile communication terminal via the network;
At the time of diagnosis of the maintenance target information communication device, the setting information of the maintenance target information device stored in the storage means is obtained via the network, and the setting information is obtained by the portable communication terminal at the end of the maintenance work. An information leakage prevention maintenance system, comprising: second setting information input means for inputting the deleted information communication device to be maintained.   The storage means is managed by a repair parts repair server arranged in a repair department, and the repair parts repair server includes a worker's name, employee number, sending date, base phone number, 2. The information leakage prevention maintenance system according to claim 1, wherein an information communication device to be maintained and a failure type are stored in the storage means.   The second setting information input means further comprises repair inspection means for reading the setting information and performing a test by setting the information communication device to be maintained to cause a pseudo failure. Item 3. The information leakage prevention maintenance system according to item 1 or 2.   The said portable communication terminal is provided with the display means which displays the customer name received by the said communication means, the said information communication apparatus name for maintenance, and failure information, The said any one of Claim 1 thru | or 3 characterized by the above-mentioned. Information leakage prevention security system. A failure information reception step for receiving failure information of the information communication device to be maintained;
A maintenance component determination step for determining a maintenance information communication device to be used for replacement maintenance of the information communication device from the received failure information;
A setting information siphoning step that sifts setting information from the maintenance target information communication device;
A setting information input step of inputting the sucked setting information into the maintenance information communication device conveyed to the customer;
Replacing and restoring the maintenance target information communication device by replacing the maintenance information communication device with the setting information, or replacing the maintenance information communication device with a changed setting condition;
A setting condition erasing step for erasing the setting information of the information communication device to be maintained ;
A setting condition transmission step for transmitting the sucked setting information to the diagnostic device as part of the work report;
A failure type determination step of connecting a maintenance target information communication device from which the setting information has been deleted to the diagnostic device, inputting the downloaded setting information, reproducing a failure state, and determining a failure type; Information leakage prevention maintenance method characterized by. 6. The method according to claim 5, further comprising the step of storing the name, employee number, delivery date, base phone number, maintenance target information communication device, and failure type of the worker in the storage means. Information leakage prevention maintenance method.

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