JP4801506B2 - Automatic contract machine reception terminal and reception system - Google Patents

Description

  The present invention is provided in an unattended automatic contract reception system for operating an unmanned contract machine installed in an unmanned store such as a financial institution, and particularly guides a contract process of a customer who makes a contract with the unmanned contract machine from a remote place. The present invention relates to a reception terminal used by an operator for guidance.

  In recent years, there has been a tendency to introduce a workflow in which multiple transactions are made for one transaction between the automatic contract machine operated by a customer installed in each store and the automatic contract machine reception terminal that receives a contract at the reception center. is there. However, the introduction of the workflow needs to be accompanied by large-scale development such as the introduction of a workflow server. However, there are only a few large-scale users who can introduce a workflow, and users of medium-sized or smaller users have a background of changing operations by an artificial method without introducing a workflow system.

  There is a need for the introduction of an inexpensive system that allows even mid-sized and smaller users to efficiently change jobs.

  As a related method, as shown in Japanese Patent Laid-Open No. 10-254949 (Unmanned Automatic Contracting Machine System), customer personal information is acquired as image data, and when the application form image data is acquired, the operator's work is performed. It is a method to start up, and the customer can proceed with the work by himself and the start time of the operator's work is after the customer's personal information acquisition, so that the transaction time of the operator and the customer is made efficient. It is.

  Further, there is one disclosed in Japanese Patent Laid-Open No. 2001-125967 (Unmanned Contract Machine System). In this method, an operation server that controls the automatic contract machine reception terminal is introduced to perform reception work in accordance with operator operation skills. This method uses a skill-specific table that is registered in advance according to the level of difficulty of reception work.By allowing high-skilled operators to receive high-skilled work and low-skilled operators to receive low-skilled work, It is intended to improve the efficiency of operator work. This is a system in which the work received at the reception terminal at the operator's own seat is distributed according to the degree of difficulty. Basically, the operator does not move from his / her seat, but performs work according to his / her skills.

  Japanese Patent Laid-Open No. 2003-209624 (Receiving Business Transfer Method in Automatic Contract Machine Accepting System) is a workflow system that uses a scheduling server to transfer the received work to another automatic contract machine accepting terminal. .

  According to the skill-specific table registered in advance, the operator takes over the work to the next operator when his / her work is completed at the reception terminal at his / her seat. This system is a method of sharing a customer's transaction with a plurality of operators. Basically, the operator does not move from his / her seat, but performs work according to his / her skills.

JP-A-10-254949 JP 2001-125967 A JP 2003-209624 A

  In the conventional automatic contract machine reception terminal, as the business progress status display, there is a transaction flow display at the corner of the screen, and the current progress status can be recognized on the screen. However, the progress status display displayed on the screen cannot be recognized remotely, and cannot be visually recognized by other persons in charge remotely.

  For middle-sized or smaller users, the equipment arrangement of the automatic contract machine reception terminals at each center is “U-shaped” with the administrator at the center, and the number of automatic contract machine reception terminals in one group starts from 10. There are only 20 units. Therefore, the operation screens of all automatic contract machine reception terminals are arranged so that they can be visually recognized within the group.

  In actual operation, there is no mechanism for efficiently changing jobs because each person in charge is changing at the timing of changing jobs (changing operations).

  There is a publicly known example of a work sharing method for operations by operator skill such as a large-scale workflow, but the system does not have a mechanism in which an operator moves a reception terminal to perform operations.

  Further, there is no means for notifying the operator of the automatic contract machine reception terminal that the operator needs to perform next operation by the automatic contract machine reception terminal itself.

In order to achieve an object to above, the present invention is connected by contract machines and lines for receiving a plurality of customer contracts that are remotely located, guiding the operator to the customer in order to perform a contract of the customer in the reception terminal of the automatic contract machine for an input unit for receiving input of an operator or settlement's display means for displaying the agreement of the customer to the reception terminal, and a control unit for controlling the receiving terminal with the provided, The control unit, when the work related to acceptance of contract work by an operator is completed, and when it is input via the input means that the transition to the approval work that can be performed only by the approver is performed, the approval work is displayed on the display means. That is, it has been configured to notify the transition to .

  Since it is configured as described above, in the contract reception work of the automatic contract machine reception terminal that receives the contract at the reception center, the transaction progress status is displayed on the entire screen of the reception terminal at the automatic contract machine reception terminal of the reception center. The status of each reception task can be recognized from a remote location by display, character color identification, and voice ringing. By recognizing the reception terminal remotely and visually, it is possible to smoothly and accurately recognize the timing of the operation change.

  According to the present invention, the automatic contract machine reception terminal itself can recognize the automatic contract machine reception terminal that needs to be processed next, so that the automatic change of the work in the reception center can be performed smoothly and accurately. It is to provide a contract machine accepting apparatus.

  Hereinafter, an embodiment of the present invention will be described with reference to FIGS. This embodiment is provided in an unmanned automatic contract reception booth for operating an unmanned contract machine installed in an unmanned store such as a financial institution, in particular, contract processing of a customer who makes a contract with the unmanned contract machine from a remote place The present invention relates to a reception terminal used by an operator who guides and guides.

  First, FIG. 1 is a system configuration diagram of an unattended automatic contract reception system according to the present embodiment, and FIG. 2 is an internal configuration diagram of each device of the unattended automatic contract reception system. A schematic structure will be described with reference to the configuration diagram (FIG. 1) and the internal configuration diagram (FIG. 2).

  The unmanned contract machine 1 is installed in the contract corner of the automatic contract booth installed on the street corner. An automatic contract device that allows customers to contract in an unattended environment where there is no operator, and sometimes even issues a card. It is. This contract procedure is performed by the customer by guidance guidance on the screen of the contract machine, but in practice, the operator guides the operation through the unmanned contract machine reception terminal 2 installed at the remote operator center. , To start a contract. When a contract is made, personal information is inquired by the remote automatic contract server 3 by performing a personal inquiry process, and whether or not the contract applicant has a qualified person to make a contract. It is a mechanism to verify.

  Next, the internal configuration of each apparatus will be described with reference to FIG. First, as described above, the unmanned contract machine 1 operated by the customer is provided in the contract corner of the automatic contract booth installed on the street corner, so that the customer can operate in an unattended environment where there is no operator. It is an automatic contract device that performs contracts and, in some cases, issues cards.

  The internal configuration includes a communication unit 13, a card processing unit 14, a customer guidance display unit 15, an input operation unit 16, a form processing unit 17, a voice input / output unit 19, and a control unit 12 that controls those peripheral devices. ing.

  The communication unit 13 is connected to the unmanned contract machine reception terminal 2 and the automatic contract server 3 installed in a remote place. The card processing unit 14 reads and writes a card inserted by a customer, issues a new card, etc., and transmits information read from the card inserted by the customer to the control unit 12. Information received from the control unit is written or stored in the card. The customer guidance display unit 15 guides and guides the procedure by screen display when the customer performs the contract procedure. Further, if the customer needs to input information during the contract procedure, the customer can input information via the input operation unit 17 composed of, for example, a key top. Further, a form owned by the contractor necessary for the contract (for example, a license, a passport, an insurance card, etc.) is read or a contract is issued. It is read and transmitted to the automatic contract server 3 and the unmanned contract machine reception terminal 2 via the storage unit 19 or the communication unit. Furthermore, when a direct conversation with the operator is required during the customer contract procedure, it is possible to have a conversation via the voice input / output unit 18. It is also possible to facilitate the customer's contract procedure by outputting voices and sound effects from the voice input / output unit 18 as required by the unmanned contract machine 1. In addition, the storage unit 19 stores various programs and initial data necessary for the operation of the unmanned contract machine 1. Further, it is possible to store the contents of the contract with the customer and various information necessary for the contract as necessary.

  Next, the unmanned contract machine reception terminal 2 confirms the contents of the contract of the customer who makes a contract with the unmanned contract machine 1 with the unmanned contract reception terminal 2, and guides and guides the procedure.

  The internal configuration includes a communication unit 7, a display unit 8, an input operation unit 9, a voice input / output unit 10, a storage unit 11, and a control unit 6 that controls these peripheral devices.

  The communication unit 7 is connected to the unmanned contract machine 1 and the automatic contract server 3 installed in a remote place. Further, the display unit 8 displays the contents of the customer's contract and videos of cameras installed in the unmanned corner to facilitate the customer's contract procedure. Further, the input operation unit is an operation unit for inputting information using a keyboard, a computer mouse, or a pen-type input unit. Based on the input information, the input operation unit is provided to a customer who processes with the unmanned contract machine 1. It is intended to facilitate the procedure.

  Basically, the contract terminal is composed of a general-purpose personal computer main body and a display, and a dedicated program for contracting is started.

  Next, the automatic contract server 3 is connected to the unmanned contract machine 1 and the unmanned contract machine accepting terminal 2 by the communication unit 5, and based on the biometric information DB4 which is a database storing the biometric information of the customer, The identity verification is performed, and the information is output to the unmanned contract machine 1 and the unmanned contract machine reception terminal 2 that are connected. Alternatively, if the customer's biometric information can be registered at the unmanned contract machine accepting terminal 1, the biometric information can be stored in the biometric information DB4.

Next, the internal structure of the operator center where the automatic contract machine acceptance terminal 2 is installed will be described with reference to FIG. FIG. 3 shows the internal structure of the operator center. A plurality of automatic contract machine reception terminals 2 used by the operator are installed. Generally, the automatic contract machine reception terminals 2 are arranged around the The work desk of the authorizer is located at the center or at a position where the automatic contract machine accepting terminal 2 can be looked over. Here, the authorizer indicates a person who has the qualification to determine whether or not to make a contract with a customer who is in the process of contracting. In the operator center, there are an operator who guides the customer's entire contract procedure and an approver who has the authority to approve the contract with the customer, and the work in charge in dividing the contract procedure is divided, The person who has the authority to perform each work takes the work corresponding to each qualified person, and the contract procedure with the customer is established. For example, a person to approval by determining the presence or absence of a contract on the basis of the past contract history and credit information of the individual is referred to as a decision-making person, it is responsible for the different work from the general of the operator. As shown in FIG. 3, a medium-sized operator center generally has a staff structure in which the automatic reception terminal 2 has 12 in the periphery with the center facing the front, four operators, and about two finalists. . In the flow of work, when work that requires the authority of the authorizer is reached during work performed by several operators, the authorizer performs the work, and after completion, the general operator continues to the subsequent work. It is configured to entrust. A specific delivery method for this work sharing will be described with reference to FIGS.

First, in the example of the work 1 in FIG. 4, the operator 3 guides the customer to use the automatic contract machine by the automatic contract machine reception terminal NO. After each of the operations 1, 5, and 8, the operation shifts to an operation that requires approval authority, and the approver 2 continues to perform the operation. According to the related art, at this time, the operator 3 transfers the work by verbally informing the authorizer 2 that the work requiring the authorization authority is reached and the work is performed. Approval party as in the present embodiment a plurality of terminals, also occur when performing settlement operations plurality at the same time.

In the example of operation 2 in FIG. When the approval work is performed at another terminal, for example, when another work is performed at another terminal, another settler 1 is assigned, for example, an automatic contract machine acceptance terminal No. 10. 4 is completed, the automatic contract machine acceptance terminal No. The authorizer always has a flow of performing the approval work in response to the operator's contact, for example, continuously performing 6.

The operator 3 also has an automatic contract machine reception terminal No. 12 is completed, and the next automatic contract machine reception terminal NO. For example, the general work at 9 is performed, so that the operator also finds the automatic contract machine reception terminals that require a general work other than the approval work one after another, and the work is said to be digested. . If the number of contractors is relatively small or the number of workers is large, it is possible to carry out each work through verbal communication between both parties, but there are many contractors and an environment where multiple contract work occurs simultaneously. Alternatively, when there are few workers, only the verbal communication is used, and after the completion of one work, which terminal is the automatic contracting machine reception terminal 2 that is required to be performed next to the worker, which terminal is unworked It is difficult to complete the work smoothly.

  In the present invention, in such a situation, the automatic contract machine reception terminal 2 is configured to display the progress of the current work in progress, or to notify at the time of transition between the work of the authorizer and the general operator. In addition, the present invention provides a technique for the purpose of smoothly completing each work by an operator performing each work based on the notification information.

  Next, a detailed processing flow of each automatic contract machine reception terminal 2 will be described with reference to FIGS. FIG. 6 is a processing flow diagram illustrating the processing contents in the automatic contract machine 1 and each automatic contract machine reception terminal 2 in association with each other. FIG. 7 is an example of an operation screen of the automatic contract machine acceptance terminal 2. The operation screen includes a transaction progress status display field 700 for confirming the progress status of the contract work with the user, a customer attribute input field 701 for inputting customer attributes, and instructions and operations by the operator and the approver to the automatic contractor. An automatic contract machine instruction column 702 and an operation column 703 to be performed are provided, and the user can facilitate the contract work on the screen of the automatic contract machine reception terminal 2. Further, each processing content necessary for the contract displayed in the transaction progress status display column 700 is basically to operate in order from the top to the bottom of the screen. It is possible to preferentially process some processes.

  Next, each processing operation will be described with reference to FIG. In the automatic contract machine 2, when the customer starts a transaction (S600), the door for the customer and the room (space) in which the automatic contract machine 2 is installed to exit outside is automatically locked. To prevent intruders from outside. On the other hand, one of the automatic contract machine reception terminals 2 connected to the contract machine detects that the customer has entered into the contract work and notifies the user that the automatic lock machine 1 has performed the door lock. When the processing to be explained is instructed to the contract machine 1 (S620), the automatic contract machine 1 explains the door lock state to the user by voice or screen on the customer guidance display unit 15 (S601). .

  Next, in order to request the user's consent for the use of credit information from the automatic machine contract machine acceptance terminal 2, a guidance instruction for explaining the credit information use agreement is executed to the automatic contract machine 1 (S621). In response to this instruction, the automatic machine contract machine 1 executes the guidance for prompting the user to consent to the use of personal information and requests the consent (S602). The personal information use consent explanation here means that the automatic contract machine will guide you to ask for your consent to use the personal information in this agreement based on the Act on the Protection of Personal Information. . By obtaining this consent, it becomes possible to use personal information necessary for the contract. When this agreement is obtained, the automatic contract machine acceptance terminal 2 issues an instruction to guide the card insertion to the automatic contract machine 1 (S622). In response to the above instruction, the automatic contracting machine 1 will guide the user to insert the card if there is a card previously contracted (S603).

  Next, when the automatic contract machine reception terminal 2 instructs the automatic contract machine 1 to display / confirm the identification card (S623), the automatic contract machine 1 selects and presents the identification card to be used. Guidance is given to the user, and the description of the presented identification card is read (S605). The operator who operates the contract machine receiving terminal 2 confirms the read information (S623), and proceeds to the next process if there is no problem. When there is a problem, there is a case where guidance for re-presenting or resolving the problem is given to the user via the automatic contract machine 1 again (no flow).

  If the above confirmation work is normally performed, the automatic contract machine acceptance terminal 2 issues an attribute input / confirmation instruction to the automatic contract machine 1 (S624), and the automatic contract machine 1 inputs information on the personal attributes of the user. The guidance to instruct | instruct is performed, and a user is made to perform input (S606). The operator confirms the attribute information via the automatic contract machine accepting terminal 2 (S624). If there is no problem, the operator proceeds to the next operation. If there is also a problem here, there is a case where the flow for guiding the user to solve the problem is not performed). The work contents related to the reception of contract work up to this point (hereinafter referred to as advance reception work) are the responsibility of general operators. After this work is completed, the operator once completes the work, and the subsequent work is transferred to the authorizer. Let

In the present invention, at this point, the operator who has been working depresses the “own terminal status notification button 801” provided in or near the operation screen of the work execution machine in the automatic contract machine reception terminal 2 shown in FIG. As a result, the current execution status is notified to the work execution terminal in full screen, and the terminal moves to another automatic contract machine reception terminal (S640). When the "own terminal condition notifying button 801" is pressed to display the progress notification screen 900, and settlement operations awaiting notification screen 902 shown in FIG. 9 on the screen of the automatic contract machine reception terminal on one side screen, settlement operations wait It is reported so that the approver can recognize even from a distance.

Next, in order to move to another automatic contract machine reception terminal, the operator presses the “Other terminal status confirmation button 800”, and another automatic contract in a process waiting state in which the operator can work within his / her responsibility range. The machine reception terminal is confirmed (S641). The notification screen 1000 displayed on the automatic contract machine accepting terminal shown in FIG. 10 shows that the terminal number of the automatic contract machine accepting terminal waiting for processing of the subsequent contract work is red after the approval work is completed by the authorizer. Largely displayed in the background color. For example, when the contract work is a work within the working range, the operator moves to the displayed automatic contract terminal according to this display and performs the contract work. This display disappears when the “own terminal status notification button 801” is pressed or after a certain period of time has elapsed. Further, when the operator and the approver leave, basically the “own terminal status notification button 801” is displayed. "Is displayed.

As the notification means here, the content of waiting for the final decision work is displayed on the entire screen with a red background, but it may be a different display color other than red, or a composite display color. The display color may be changed not only on a single screen but also on a partial display, a color-coded display, a flashing display, or a lapse of time. In addition, the display content is not limited by the expression as long as it is understood that it is waiting for the work of the authorizer. Further, a configuration may be adopted in which priority is given to the automatic contract machine reception terminal that is on standby and the operation is urged according to the priority. The priority may be the content of the user's differentiation or the amount of elapsed time. Further, here, the screen display has been described, but for example, an alarm display may be provided or sound guidance may be used. Further, there is no problem even if the status of progress is not displayed but a message indicating that the awaiting decision is directly displayed. There is no problem as long as it attracts the attention of the decision-maker and can notify the decision-maker's work waiting.

Next, when the above confirmation is normally performed, the automatic contract machine reception terminal 2 issues a contract guidance display instruction relating to the present contract to the automatic contract machine 1 (S625), and the automatic contract machine 1 determines the contract contents related to the present contract. Is displayed and guided to the user by voice or display (S607). Next, based on the user's personal information, the user's personal information is obtained from the automatic contract machine 1 or the automatic contract machine reception terminal 2 to the automatic contract server 3 or from the automatic contract server 3, and the user is contracted. Conduct an audit to determine if you are qualified. When the examination is completed, the automatic contract machine reception terminal 2 instructs the automatic contract machine 1 to give the examination result notification instruction (S626), and the automatic contract machine 1 notifies the user of the examination result (see FIG. S608). If there is no problem with the result of the examination to make a contract, the next work will be started. Again, if the examination result has a problem in making a contract, the user will be notified of this, and generally, a process for interrupting the contract will be executed. Above, it belongs to the work approval work related to the contract content guide and examination results announcement, made to the settlement's be done with the authority of approval. Here, upon completion of this work, the approver transfers the work to a general operator or a worker having contract work authority.

  In this case, as in the previous case, in order to shift to the task according to the area of responsibility, the approver should press the “own terminal status notification button 801” and “other terminal status notification button 800” to move next to him / her. The terminal number of the automatic contract machine reception terminal is confirmed, and a notification screen for notifying that the work within the responsibility range of the authorizer of the automatic contract terminal is completed is displayed (S642) and (S643).

  Next, the operator who has taken over the contract service and the authorized person who performs the contract service instruct the automatic contracting machine 1 to input the personal identification number (S627). Receiving this instruction, the automatic contracting machine 1 displays a guidance screen for allowing the user to input a personal identification number on the customer guidance display unit 15 and waits for input of the personal identification number (S609). If it is confirmed that the personal identification number has been input at the automatic contract machine acceptance terminal 2, then a contract issuance instruction and a contract entry guidance instruction (S629) are instructed to the automatic contract machine 1 (S628). Upon receiving this instruction, the automatic contracting machine 1 issues a contract in the form processing unit 17 (S610), and displays a guidance screen for guiding the user to fill in the contract on the customer guidance display unit 15, and Wait for entry of contract (S611). When the entry of the user's contract is completed, the automatic contract machine 1 reads the contract (S612) and sends the read contents to the automatic contract machine reception terminal 2. The automatic contract machine acceptance terminal 2 confirms the contents of the sent contract by the operator or the automatic contract machine acceptance terminal 2 itself (S630), and if there is no problem, issues an instruction to issue a contract (deduction) to the automatic contract machine 1. (S631). Upon receiving this instruction, the automatic contracting machine 1 issues a contract (deduction) in the form processing unit 17 and displays on the customer guidance display unit 15 guidance that the user himself / herself keeps it (S613).

  Next, the automatic contract machine acceptance terminal 2 instructs the automatic contract machine 1 to enter the password again (S632). Upon receiving this instruction, the automatic contracting machine 1 displays a guidance screen for explaining to the user that the password is to be input again on the customer guidance display unit 15, and waits for the user to re-enter the password (S614). When the re-input of the user's personal identification number is completed, the automatic contract machine acceptance terminal 2 instructs the automatic contract machine 1 to issue a card (S633). Receiving this instruction, the automatic contract machine 1 issues a new card from the card processing unit 14 (S615), and passes it to the user to complete the contract processing.

  The present invention is effective in the case where the operator center is relatively medium as in the present embodiment, particularly when there are several operators and finalists, and the execution of business within each responsibility range is accurately identified. The automatic contract machine reception terminal itself can recognize the automatic contract machine reception terminal that needs to be processed next, so that the automatic contract machine reception device can smoothly and accurately perform the work change in the reception center. Is to provide.

  In the present embodiment, the contract work guidance to the customer has been described as being displayed on the screen by the customer guidance display unit 15. However, the voice guidance or the operator and the decision maker incorporated in the automatic contract machine directly guides using the microphone. It can be in any form. Also, in the work flow, there is no problem even if the order of progress of each work item is changed and another item is interposed.

  Moreover, although the example which performs with the button provided on the screen as the notification execution means has been described, there may be a separate controller or a separate terminal for operation. Furthermore, although the configuration in which the notification execution button is individually provided for each automatic contract machine reception terminal has been described, there is no problem even in a configuration in which monitoring and notification execution can be performed centrally with one operating device. If the gist and purpose of the present invention are the same, they belong to the technical scope of the present invention.

It is a system block diagram of the reception terminal and host of this invention. It is an internal block diagram of the reception terminal and host of this invention. It is an equipment arrangement block diagram in an automatic contract machine reception center of the present invention. It is an example (work 1) transition diagram of the work of the automatic contract machine reception center of the present invention. It is an example (work 2) transition diagram of the work of the automatic contract machine reception center of the present invention. It is an automatic contract machine reception terminal processing flowchart of this invention. It is a screen block diagram of the automatic contract machine reception terminal operation screen of this invention. It is an automatic contract machine reception terminal operation screen and notification execution button block diagram of this invention. It is an automatic contract machine reception terminal operation screen (progress status notification) of the present invention. It is an automatic contract machine reception terminal operation screen of this invention (operation required information alerting | reporting in another terminal).

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Unmanned contract machine, 2 ... Unmanned contract machine reception terminal, 3 ... Automatic contract server, 4 ... Biometric information DB, 5 ... Communication part (automatic contract server), 6 ... Control part (Unmanned contract machine reception terminal), 7 ... Communication unit (unmanned contract machine accepting terminal), 8 ... display unit (unmanned contract machine accepting terminal), 9 ... input operation part (unmanned contract machine accepting terminal), 10 ... voice input / output unit (unmanned contract machine accepting terminal), 11 ... storage unit (unmanned contract machine reception terminal), 12 ... control unit (unmanned contract machine), 13 ... communication unit (unmanned contract machine), 14 ... card processing unit (unmanned contract machine), 15 ... customer guidance display unit (unmanned) Contract machine), 16 Input operation unit (unmanned contract machine), 17 Form processing unit (unmanned contract machine), 18 Voice input / output unit (unmanned contract machine), 19 Storage unit (unmanned contract machine).

Claims (6)

In a reception terminal of an automatic contract machine connected by a line to a contract machine that accepts contracts of a plurality of customers installed in remote locations, and an operator guides and guides the customer to execute the contract of the customer,
An input means for accepting input from the operator or the authorizer;
Display means for displaying the contract contents of the customer on the reception terminal;
A control unit for controlling the reception terminal;
Wherein the control unit completes work on acceptance of the contract work by the operator, if that only approval person moves to decision operations are possible work is input through the input means, the settlement operations on said display means A reception terminal for an automatic contract machine, characterized by notifying of the transition to 2. The reception terminal for an automatic contract machine according to claim 1, wherein the display means guides and displays information indicating a shift to the approval work on the reception terminal. Wherein the display is a progress status of the contract customers and reception terminal of the automatic contract machine according to claim 2, wherein notifying by giving a change to the display screen color when operational to the approval party has moved. The reception terminal includes a voice output means for outputting a voice, reception of an automatic contract machine according to claim 1, wherein notifying by voice the change when the business authority has shifted to the progress state and the decision's contract customers Terminal. A plurality of automatic contract machine accepting terminals according to claims 1 to 4 connected by a line,
In the reception system provided with monitoring means for monitoring the customer contract status in the plurality of reception terminals,
An automatic contract machine acceptance system, wherein priority information is notified when there are a plurality of acceptance terminals indicating a transition to the approval service. 6. The automatic contract machine accepting system according to claim 5, wherein the priority order information is a priority order determined based on at least one of a transaction content, a customer state, and an elapsed time since the transition to the approval operation.

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