JP2016062127A - Currency processing system and currency processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow an operator having no detailed knowledge related to a currency processing device to efficiently perform maintenance work according to a type and situation of the device.SOLUTION: A currency processing machine 70, when a tablet terminal 30 is brought close thereto, automatically authenticates the tablet 30, and the authenticated tablet terminal 30 displays a support screen according to a type and situation of the currency processing machine 70 automatically acquired from the currency processing machine 70. Further, the tablet terminal 30 shares an image captured by a camera 36 of its own apparatus, with a help desk terminal 20 of a support center, and displays a content of an operation procedure received from the help desk terminal 20, on the screen, so that a part of the operation to the currency processing machine 70 can be performed by an operation onto the operation procedure displayed on the tablet terminal 30.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a money handling system and a money handling method that support the operation of a money handling apparatus that performs processing related to money.

  Conventionally, there are an automatic transaction apparatus that is operated by a customer at a financial institution or the like, and an unattended contract apparatus that is operated by a customer to make various contracts. For example, in Patent Document 1, when performing maintenance work with such an apparatus, a unit to be maintained is selected on the operation display unit, and the selected unit cannot perform maintenance work while looking at the operation display unit. In such a case, the maintenance work screen of the unit is transmitted to the portable terminal owned by the maintenance staff, and the maintenance work workability is improved by making it possible to refer to the maintenance work screen on the portable terminal. The technique which can shorten working time is disclosed.

JP2009-43041A

  However, in the above-mentioned prior art, the screen for maintenance work is sent only to the maintenance staff's mobile terminal, and even if an abnormality occurs in a specific unit of the device, the staff of the financial institution other than the maintenance staff, for example, The maintenance screen cannot be viewed. For this reason, it is difficult for financial institution staff to deal with abnormalities that occur in specific units of the equipment, and it is not possible to respond until the maintenance staff is called, and it takes time to restore the equipment. there were.

  In this way, in financial institutions that operate multiple types of money handling devices that require a wide variety of maintenance operations, the staff of financial institutions who do not have detailed knowledge about the devices to be maintained other than maintenance personnel, It is an important issue to be able to perform maintenance work according to the state of the apparatus.

  The present invention is for solving the above-described problems of the prior art, and an operator who does not have detailed knowledge about the money handling apparatus efficiently performs maintenance work according to the model and state of the apparatus. An object is to provide a money handling system and a money handling method that can be performed.

  In order to solve the above-described problems and achieve the object, the present invention is a money processing system including a money processing apparatus that performs processing related to money, and a terminal device that can communicate with an IC tag included in the money processing apparatus. The money handling apparatus uses the identification information required when the terminal device performs communication acquired from the IC tag, and authenticates the legitimacy of the terminal device by the authentication unit. A status information notification unit that notifies the terminal device of status information indicating the status of the money handling device after the terminal device is authenticated as valid, and the terminal device receives the money handling device from the money handling device According to the state information, the information processing apparatus includes a process execution unit that displays information related to the money handling apparatus, accepts an operation for the display, and performs a process according to the accepted operation.

  Further, the present invention is the above invention, wherein the IC tag includes a storage unit that stores identification information necessary for performing the communication between the money handling apparatus and the terminal device, and An identification information notification unit that notifies the identification information stored in the storage unit in response to the request for the identification information, and the terminal device requests the identification information from the IC tag. And a connection request unit that makes a connection request to the money handling apparatus using the identification information after receiving the identification information from the IC tag.

  Moreover, the present invention is the above invention, wherein the storage unit stores model information indicating a model of the money handling apparatus together with the identification information, and the identification information notification unit stores the model information stored in the storage unit. The process execution unit displays information related to the money handling apparatus according to the model information received from the IC tag, accepts an operation for the display, and processes according to the accepted operation. It is characterized by performing.

  Further, the present invention is the above invention, wherein the money handling apparatus further includes a request process execution unit that receives a process request via the communication and executes a process according to the received process request. When the execution unit receives an operation indicating an instruction to execute a process performed by the money handling apparatus, the execution unit transmits a process request corresponding to the accepted operation to the money handling apparatus via the communication. It is characterized by.

  Further, the present invention is the above invention, wherein the terminal device further includes an authority acquisition unit that acquires an authority of an operator who operates the terminal device, and the processing execution unit is an operator acquired by the authority acquisition unit. It is possible to accept an operation according to the authority of the user.

  Further, according to the present invention, in the above invention, the terminal device acquires an image acquisition unit that acquires an image, an acquired image display unit that displays an image acquired by the image acquisition unit, and an image acquired by the image acquisition unit. An image transmission unit that transmits to another device, and further includes a second terminal device that includes an acceptance image display unit that accepts the image transmitted by the image transmission unit and displays the accepted image. It is characterized by.

  Further, the present invention provides the part detection unit for detecting the identification information of the part of the money handling apparatus and the position of the part on the image based on the image of the money handling apparatus acquired by the image acquisition unit in the above invention. The acquired image display unit displays the part identification information detected by the part detection unit and the position of the detected part on the image together with the image acquired by the image acquisition unit. And

  The present invention is also a money processing method according to a money processing system including a money processing apparatus that performs processing related to money and a terminal device that can communicate with an IC tag included in the money processing apparatus. And authenticating the terminal device using the identification information required when the terminal device performs communication acquired from the IC tag, and the terminal device is valid by the authentication step. And a status information notification step for notifying the terminal device of status information indicating the status of the money handling device after being authenticated, according to the status information received from the money handling device in the terminal device, It includes a process execution step for displaying information related to the money handling apparatus, receiving an operation for the display, and performing a process according to the received operation.

  According to the present invention, the money handling device authenticates the legitimacy of the terminal device using the identification information required when the terminal device performs communication acquired from the IC tag of the money handling device, and the terminal device. Is authenticated, the terminal device notifies the terminal device of status information indicating the state of the money handling device, and the terminal device responds to the status information received from the money handling device with information on the money handling device. Since it is configured to perform display, reception of operations for the display, and processing according to the received operations, an operator who does not have detailed knowledge about the money handling apparatus can perform maintenance according to the model and state of the apparatus. Work can be performed efficiently.

FIG. 1 is a diagram for explaining an overview of processing related to operation support of the banknote processing apparatus by the banknote processing system according to the first embodiment. FIG. 2 is a system configuration diagram illustrating a system configuration of the banknote handling system according to the first embodiment. FIG. 3 is a block diagram illustrating an internal configuration according to the first embodiment of the tablet terminal illustrated in FIG. 2. FIG. 4 is a diagram illustrating a data configuration according to the first embodiment of the tablet terminal illustrated in FIG. 3. FIG. 5 is a block diagram illustrating an internal configuration according to the first embodiment of the cash processing machine illustrated in FIG. 2. FIG. 6 is a block diagram illustrating an internal configuration according to the first embodiment of the support center server illustrated in FIG. FIG. 7 is a block diagram illustrating an internal configuration according to the first embodiment of the help desk terminal illustrated in FIG. FIG. 8 is a diagram showing a screen configuration of the tablet terminal and help desk terminal shown in FIG. FIG. 9 is a flowchart showing a processing procedure when performing operation support related to cancellation of an error generated in the cash processing machine in the tablet terminal shown in FIG. FIG. 10 is a flowchart showing a detailed processing procedure of the error cancellation-related processing shown in FIG. FIG. 11 is a flowchart showing a detailed processing procedure of the real-time monitor control process shown in FIG. FIG. 12 is a diagram for explaining an overview of temporarily granting authority and using the authority in the money handling system according to the second embodiment. FIG. 13 is a block diagram illustrating an internal configuration according to the second embodiment of the office tablet terminal. FIG. 14 is a diagram illustrating a data configuration according to the second embodiment of the office tablet terminal illustrated in FIG. 13. FIG. 15 is a block diagram illustrating an internal configuration according to the second embodiment of the tablet terminal. FIG. 16 is a diagram illustrating a data configuration according to the second embodiment of the tablet terminal illustrated in FIG. 15. FIG. 17 is a block diagram illustrating an internal configuration according to the second embodiment of the support center server. FIG. 18 is a flowchart showing a processing procedure for granting authority in the executive tablet terminal shown in FIG. FIG. 19 is a flowchart illustrating a processing procedure at the start of the operation support process for the maintenance operation of the cash handling machine according to the second embodiment in the tablet terminal.

  Hereinafter, preferred embodiments of a money handling system and a money handling method according to the present invention will be described in detail with reference to the accompanying drawings.

  First, the outline | summary of the process which concerns on operation | use assistance of the banknote processing apparatus by the banknote processing system which concerns on Example 1 is demonstrated using FIG. FIG. 1 is a diagram for explaining an outline of processing when an operation to be performed by the cash processing machine 70 in which an error has occurred by the tablet terminal 30 is performed.

  In (a), by bringing the tablet terminal 30 close to the cash processing machine 70 in which an error has occurred, the NFC (Near Field Communication) tag 71 of the cash processing machine 70 in the tablet terminal 30 causes the cash processing machine 70 to Read identification information and model information.

  In (b), the tablet terminal 30 uses the identification information of the cash processing machine 70 read from the NFC tag 71 of the cash processing machine 70 in (a), and closes the Bluetooth (registered trademark) or the like with the cash processing machine 70. By performing pairing, which is a connection setting for performing distance communication, communication with the cash processor 70 by Bluetooth is established.

  In (c), the tablet terminal 30 transmits an authentication request including the identification information of the terminal itself to the cash processing machine 70 via the Bluetooth communication established in (b). When accepting the authentication request from the tablet terminal 30, the cash processing machine 70 performs the authentication process based on the identification information of the tablet terminal 30 included in the authentication request. The cash processing machine 70 can restrict access from terminals other than the registered tablet terminal 30 by performing the authentication process.

  If the authentication of the tablet terminal 30 is performed in (c), the cash processing machine 70 transmits state information including an error occurrence state of the own device to the tablet terminal 30 in (d). In (e), the tablet terminal 30 is arranged at the support center with a screen request including the model information of the cash processor 70 acquired in (a) and the status information of the cash processor 70 received in (d). To the support center server 10.

  In (f), the support center server 10 determines the cash based on the model information and status information of the cash processing machine 70 received in (e) and the model-specific support screen information included in the model-specific support screen DB 14a. Information on the screen corresponding to the model and state of the processor 70 is transmitted to the tablet terminal 30. At (g), the tablet terminal 30 displays the support menu of the cash processor 70 based on the screen information received from the support center server 10 at (f). In the example of the screen displayed in (g), since an error has occurred in the cash processor 70, an “error cancel” button for supporting an error cancel operation is displayed.

  If the “error release” button is pressed on the screen displayed in (g), the tablet terminal 30 displays the screen as shown in (h). On the real-time monitor shown in (h), an image captured by the camera 36 included in the tablet terminal 30 is displayed. Further, as shown in (i), the tablet terminal 30 establishes communication with the help desk terminal 20 of the support center, and transmits an image captured by the camera 36 to the help desk terminal 20. The help desk terminal 20 displays the same image as the tablet terminal 30 by displaying the image received in (i). Further, as shown in (j), a voice call is made possible via communication. As a result, the person in charge of operating the tablet terminal 30 in the store and the operator operating the help desk terminal 20 of the support center can have a conversation while looking at the same image captured by the person in charge of the store on the tablet terminal 30. Therefore, communication between the person in charge of the store and the operator of the support center becomes easy, and it becomes easy to specify the cause of the error that has occurred.

  Further, when the help desk terminal 20 instructs the position on the displayed image, it is notified to the tablet terminal 30 via communication as shown in (k), As shown in (h), the received position information is displayed on the image with arrows. When the cause of the error is found, the help desk terminal 20 can notify the operation procedure for canceling the error based on the operation procedure DB 25b. , (H), the accepted operation procedure can be displayed on the screen. As described above, the location of the operation target portion of the cash processing machine 70 and the specific instruction of the operation procedure can be given from the help desk terminal 20 via the tablet terminal 30, and therefore the store without knowledge about the cash processing machine 70. Easy-to-understand instructions can be given to the person in charge

  If the person in charge at the store receives the operation procedure as shown on the right side of (h), it becomes possible to cancel the error by operating the cash processor 70 according to the displayed operation procedure. . When the person in charge of the store operates the cash processor 70 according to the operation procedure displayed as shown on the right side of (h), and finally the “reset” button displayed on the lower right side of (h) is operated. The tablet terminal 30 can also send a reset request to the cash processor 70 via Bluetooth communication as shown in (n). The cash processing machine 70 that has received the reset request performs a reset operation to return the operation state to the initial state.

  As described above, the cash processing machine 70 automatically authenticates the tablet terminal 30 by bringing the tablet terminal 30 close thereto, and the tablet terminal 30 that has received the authentication automatically obtains the cash processing from the cash processing machine 70. A support screen corresponding to the model and state of the machine 70 is displayed. In addition, the tablet terminal 30 shares the image captured by the camera 36 of its own device with the help desk terminal 20 of the support center, displays the contents of the operation procedure received from the help desk terminal 20 on the screen, and the cash processing machine 70. Since some operations can be performed by operating the operation procedure displayed on the tablet terminal 30, an operator who does not have detailed knowledge of the money handling apparatus can perform maintenance work according to the model and state of the apparatus. Can be implemented efficiently.

  Next, the system configuration of the banknote handling system according to the first embodiment will be described. FIG. 2 is a system configuration diagram illustrating a system configuration of the banknote handling system according to the first embodiment.

  The store-side device included in the system includes a cashier 70 connected to a cashier 40, a money changer 50, a lobby deposit / withdrawal machine 60, and an online terminal at a window, which are devices for which maintenance operations are supported. It includes a tablet terminal 30 that displays an operation procedure for maintenance work of these devices and provides information related to maintenance work support to an operator in cooperation with the support center server 10 and the help desk terminal 20 of the support center. The tablet terminal 30 is not a dedicated device but a general-purpose tablet that is generally used.

  The device on the support center side included in this system includes a support center server 10 and a plurality of help desk terminals 20. The support center server 10 and the plurality of help desk terminals 20 communicate with the tablet terminal 30 on the store side via a communication network such as the Internet or an intranet.

  The cashier 40, the money changer 50, the lobby depositing / dispensing machine 60, and the cash handling machine 70, which are the operation support target devices for the maintenance work, are respectively NFC tags 41, 51, 61, 71 and Bluetooth communication units 43, 53, 63 and 73 are provided. The NFC tags 41, 51, 61, and 71 included in each device store identification information of each device and information indicating the device model.

  The tablet terminal 30 includes an NFC tag reader / writer 33 (not shown), and reads information stored in the NFC tags 41, 51, 61, 71 by bringing the tablet terminal 30 close to an apparatus to be subjected to maintenance work. In addition, the tablet terminal 30 includes a Bluetooth communication unit 34 (not shown), and uses the device identification information read from the NFC tags 41, 51, 61, 71 to perform Bluetooth communication with the device to be subjected to maintenance work. Communication is established by pairing.

  In addition, the tablet terminal 30 transmits an authentication request including identification information of the tablet terminal 30 itself to the maintenance target apparatus using the established Bluetooth communication. The apparatus subject to the maintenance work that has received the authentication request authenticates the tablet terminal 30 based on the identification information of the tablet terminal 30 included in the authentication request, and confirms whether or not the tablet terminal 30 is authorized to access. Do. In addition, after performing authentication, the target device of the maintenance work notifies the tablet terminal 30 of information indicating the state of the own device based on a request from the tablet terminal 30.

  The tablet terminal 30 includes a support screen request including information indicating the model of the device read from the NFC tags 41, 51, 61, and 71 of the device to be maintained, and information indicating the status of the device acquired through Bluetooth communication. Is transmitted to the support center server 10. If the support center server 10 receives the support screen request, the support center server 10 displays information related to the support screen according to the information indicating the model of the device and the information indicating the state of the device included in the received support screen request. A reply is sent to the tablet terminal 30 of the transmission source.

  The tablet terminal 30 displays the support screen according to the information related to the support screen received from the support center server 10. The support screen is a screen corresponding to the model and state of the maintenance target device with the tablet terminal 30 in proximity. There are a plurality of maintenance target devices in the store, but a support screen specialized for the device that is actually performing the maintenance work is displayed. In addition, for example, when the target of the maintenance work is in an error occurrence state, information related to the error such as an error code, and items related to operation support corresponding to the error are displayed in the menu. Is done.

  In addition, by operating the support screen displayed on the tablet terminal 30, an image captured by the camera 36 (not shown) included in the tablet terminal 30 is displayed on the tablet terminal 30, and the captured image is transmitted to the help desk terminal 20 to help. The same image can be displayed on the screen of the desk terminal 20. As described above, since the same image can be viewed on the tablet terminal 30 and the help desk terminal 20, it becomes easy to convey information that is difficult to convey only by voice such as a telephone.

  Furthermore, when the person in charge of the store does not know the part to be operated, the help desk terminal 20 receives the designation of the position on the image displayed on the help desk terminal 20 and receives the position on the received image. It is possible to notify the tablet terminal 30 of information relating to the above. When the tablet terminal 30 receives the information related to the position on the image, the tablet terminal 30 visually displays the indicated position by an arrow on the displayed image.

  Further, the help desk terminal 20 can transmit an operation procedure related to maintenance work to the tablet terminal 30. If the tablet terminal 30 receives an operation procedure related to maintenance work from the help desk terminal 20, the tablet terminal 30 displays the received operation procedure on the screen. As a result, the person in charge of the store can perform maintenance work while referring to the operation procedure displayed on the tablet terminal 30.

  Further, the tablet terminal 30 can transmit a processing request to the maintenance target apparatus like a “reset” button shown in the screen example of FIG. Such a function of making a processing request directly from the tablet terminal 30 to the maintenance target device is realized by providing a processing unit corresponding to the received processing request in the device that receives the processing request.

  The equipment on the store side to be supported for the maintenance work shown in FIG. 2 is a cash machine 70 connected to a cashier 40, a money changer 50, a lobby depositing / dispensing machine 60, and an online terminal at a window. It is not limited to the apparatus of. Other than the devices listed here, any device that includes an NFC tag and a Bluetooth communication unit and can notify the authentication function and status information of the tablet terminal 30 by Bluetooth communication may be used. Further, for example, a device including only an NFC tag that stores information related to a model may be used as a component device of the system. In this case, information relating to the state of the apparatus cannot be automatically acquired, but it is possible to display a service screen based on at least model information and support by cooperation with the help desk terminal 20.

  Further, in the configuration of the support center side, in the system configuration shown in FIG. 2, the configuration of the support center is the support center server 10 and the plurality of help desk terminals 20, but the present invention is not limited to this. For example, the configuration of the support center may be one device that serves as both the support center server 10 and the help desk terminal 20.

  Next, an internal configuration according to the first embodiment of the tablet terminal 30 illustrated in FIG. 2 will be described. FIG. 3 is a block diagram illustrating the internal configuration of the tablet terminal 30 according to the first embodiment. As shown in FIG. 3, the tablet terminal 30 includes a display operation unit 31, an NFC tag 32, an NFC tag reader / writer 33, a Bluetooth communication unit 34, an external communication unit 35, a camera 36, a voice input / output unit 37, a storage unit 38, and a control. A portion 39 is provided.

  The display operation unit 31 is an input / output unit that receives a display and operation of a touch-type liquid crystal panel or the like. The NFC tag 32 includes a storage unit that stores information and a communication unit that performs communication for reading or updating information stored in the storage unit. The NFC tag reader / writer 33 is an input / output unit that reads the information of the NFC tag and writes the information of the NFC tag, and reads the information of the NFC tag included in the maintenance target apparatus.

  The Bluetooth communication unit 34 is an interface unit for performing communication with the cashier 40, the money changer 50, the lobby deposit / withdrawal machine 60, and the cash processing machine 70 via Bluetooth. In this embodiment, communication with the target device for maintenance work is controlled. The external communication unit 35 is an interface unit for performing communication with the support center server 10 and the help desk terminal 20.

  The camera 36 is an input unit that acquires image data. In this embodiment, it is used for capturing an image shared with the help desk terminal 20. The voice input / output unit 37 includes a voice input unit such as a microphone and a voice output unit such as a speaker and headphones. In this embodiment, it is used for input / output of voice calls with the help desk terminal 20.

  The storage unit 38 is a storage device composed of a DDR-SDRAM or the like. The storage unit 38 includes terminal identification information 38a, login data 38b, target device data 38c, assignment help desk terminal data 38d, and operation procedure guide data 38e.

  The terminal identification information 38a is identification information of the own device. The login data 38b is information related to the operator of the tablet terminal 30. The target device data 38c includes data read from the NFC tags 41, 51, 61, 71 of the target device for the maintenance work and information indicating the state of the target device for the maintenance work.

  The assignment help desk terminal data 38d is data related to the connection with the help desk terminal 20 to be connected. Specifically, it is address information of communication of the help desk terminal 20 to be connected. The operation procedure guide data 38e is data related to the operation procedure stored when the operation procedure related to the maintenance work received from the help desk terminal 20 is received.

  The control unit 39 is a control unit that controls the entire tablet terminal 30, and includes a login management unit 39a, a terminal authentication request unit 39b, a Bluetooth pairing processing unit 39c, a support screen control unit 39d, a help desk terminal connection processing unit 39e, It has a real-time monitor control unit 39f, a designated position display unit 39g, an operation procedure guide processing unit 39h, a device control unit 39i, a unit identification unit 39j, and a help information search unit 39k. Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and the corresponding processes are executed by loading these programs into a CPU (Central Processing Unit) and executing them. I will let you.

  The login management unit 39a performs login processing of the operator of the tablet terminal 30, acquires the operator identification information received by the login processing and information on the authority of the operator, and stores it as login data 38b.

  When the tablet terminal 30 is brought close to the maintenance target device, the terminal authentication request unit 39b uses the NFC tags 41, 51, 61, 71 of the maintenance target device to obtain the identification information and the model of the maintenance target device. Such information is read and stored in the target device data 38c.

  The Bluetooth pairing processing unit 39c performs Bluetooth pairing processing based on the identification information of the maintenance target device stored in the target device data 38c, and performs Bluetooth between the tablet terminal 30 and the maintenance target device. Establish communication. The terminal authentication request unit 39b transmits an authentication request including the terminal identification information 38a to the maintenance target device via the Bluetooth communication with the maintenance target device thus established.

  If the maintenance target device is authenticated, the support screen control unit 39d requests information indicating the state of the device from the maintenance target device, and receives the information indicating the device state. The stored information is stored in the target device data 38c. Further, the support screen control unit 39d transmits to the support center server 10 a support screen request including information related to the model of the target device of the maintenance work stored in the target device data 38c and information related to the state. Further, when the support screen control unit 39 d receives information related to the support screen from the support center server 10, the support screen control unit 39 d displays the support screen based on the information received by the display operation unit 31. In addition, when the support screen control unit 39d receives an operation related to the screen update on the support screen, the support screen control unit 39d acquires information on the updated screen from the support center server 10 as necessary, and converts the information to the acquired content. Accordingly, the display content displayed on the display operation unit 31 is controlled to be updated.

  When the help desk terminal connection processing unit 39e accepts the “error cancel” button operation shown in FIG. 1G, the help desk terminal connection processing unit 39e requests the support center server 10 to assign the help desk terminal 20, The address information of the connectable help desk terminal 20 is acquired and stored in the assigned help desk terminal data 38d. Further, the help desk terminal connection processing unit 39e establishes communication with the help desk terminal 20 by using the address information of the connectable help desk terminal 20 stored in the assigned help desk terminal data 38d.

  The real-time monitor control unit 39f transmits a real-time monitor activation request to the help desk terminal 20 via the established communication with the help desk terminal 20, and starts to capture an image with the camera 36. The display content of 31 is changed to the display of the real-time monitor including the image captured by the camera 36 as shown in FIG. In addition, the real-time monitor control unit 39 f not only displays the image captured by the camera 36 on the display operation unit 31 but also transmits it to the help desk terminal 20. In addition, the real-time monitor control unit 39f transmits the voice acquired by the voice input / output unit 37 to the help desk terminal 20, receives voice data from the help desk terminal 20, and receives the voice data received by the voice input / output unit 37. Is output.

  When the designated position display unit 39g receives an instruction of the position on the image displayed on the display operation unit 31 from the help desk terminal 20 during display of the real-time monitor, the designated position display unit 39g displays the position designated by an arrow or the like in the camera 36. Is displayed overlaid on the image captured in.

  When the operation procedure guide processing unit 39h receives information related to the operation procedure from the help desk terminal 20, the operation procedure guide processing unit 39h stores the received information as the operation procedure guide data 38e, and stores the contents indicated in the operation procedure guide data 38e. Is displayed on the display operation unit 31. In addition, the operation procedure guide processing unit 39h can represent the progress status of the operation procedure displayed on the display operation unit 31, accepts the designation of the completed operation, and performs the completed operation and the operation that has not yet been performed. Is displayed in an identifiable manner.

  The device control unit 39i transmits a processing request to the target device for the maintenance work according to the content operated on the tablet terminal 30. The processing that can make a request to the target device of the maintenance work is different for each device.

  The unit identification unit 39j identifies the position on the image of the unit of the device to be operated based on the image captured by the camera 36, and identifies and identifies the unit on the image displayed on the display operation unit 31. Display the position. In the operation procedure in which the operation target unit is specified in the operation procedure received from the help desk terminal 20, when the corresponding operation is performed, the unit is displayed on the image displayed on the display operation unit 31. It is possible to display the identification name and the specified position.

  When receiving a search operation for information related to maintenance work, the help information search unit 39k makes a search request related to the search operation received by the support center server 10 and displays the search result according to a response from the support center server 10 Displayed on the operation unit 31.

  Next, a data configuration according to the first embodiment of the tablet terminal 30 illustrated in FIG. 3 will be described with reference to FIG.

  The login data 38b includes an operator identification ID for identifying an operator who operates the tablet terminal 30 and authority information of the operator. The example of the login data 38b illustrated in FIG. 4 indicates that the operator identification ID is “1002005”.

  The target device data 38c includes the identification information of the target device of the maintenance work, the model number and option information of the device read from the NFC tags 41, 51, 61, 71 of the target device of the maintenance work, and the Bluetooth from the target device of the maintenance work. Status information of the apparatus acquired by communication. The example of the target device data 38c illustrated in FIG. 4 indicates that the identification information is “12345678” and the model number is “XL-98301”.

  The assigned help desk terminal data 38 d has the IP address of the connectable help desk terminal 20 acquired from the support center server 10. The example of the assigned help desk terminal data 38d in FIG. 4 indicates that the IP address of the help desk terminal 20 is “221.242.76.xxx”.

  The operation procedure guide data 38e is data in which the operation order, the operation name, the operation content, the identification information of the unit related to the operation, the control classification, and the like are stored items of the record. When there is unit identification information, when performing the operation, the unit identification unit 39j specifies the position of the unit in the apparatus corresponding to the unit identification information from the image captured by the camera 36 and displays it on the display operation unit 31. The position of the unit is displayed on the displayed image. The control classification is coded data, “001” indicates only the guide display in color 1, “002” indicates only the guide display in color 2, and “101” indicates the cash processor 70. This means issuing a reset request.

  In the example of the operation procedure guide data 38e in FIG. 4, the operation with the operation order “1” has the operation name “handle 1”, the operation content “open handle 1”, and the unit identification information. “01” indicates that the control classification is “001” and only the guide is displayed in color 1. In addition, the operation with the operation order “2” has the operation name “Bill Removal”, the operation content “Please remove any banknotes”, the control classification “002”, and only the guide display. Is performed in color 2. The operation with the operation order “3” has the operation name “handle 2”, the operation content “open handle 2”, the unit identification information “02”, and the control classification “001”. ”Indicating that only the guide is displayed in color 1.

  Next, the internal structure which concerns on Example 1 of the cash processing machine 70 shown in FIG. 2 is demonstrated. FIG. 5 is a block diagram illustrating an internal configuration according to the first embodiment of the cash processor 70. FIG. 5 illustrates an internal configuration common to apparatuses to be supported for maintenance work based on an example of the cash processor 70. The other parts of the maintenance target such as the teller machine 40, the money changer 50, and the lobby deposit / withdrawal machine 60 are the same in the configuration according to the present invention, and thus the description thereof is omitted.

  As shown in FIG. 5, the cash processor 70 includes an NFC tag 71, an NFC tag reader / writer 72, a Bluetooth communication unit 73, a storage unit 74, and a control unit 75.

  The NFC tag 71 includes a storage unit that stores information and a communication unit that performs communication for reading and updating information stored in the storage unit. Moreover, the NFC tag 71 which the cash processing machine 70 has has the information regarding the identification information and model of cash processing machine 70 itself. The NFC tag reader / writer 72 is an input / output unit that reads NFC tag information and writes NFC tag information. The Bluetooth communication unit 73 is an interface unit for performing communication with the tablet terminal 30 via Bluetooth.

  The storage unit 74 is a storage device composed of a DDR-SDRAM or the like. The storage unit 74 includes connectable terminal data 74a and error log data 74b. The connectable terminal data 74a is preset data, and includes identification information of the tablet terminal 30 that can be connected to the cash processing machine 70 via Bluetooth. The error log data 74 b is history information of errors that have occurred in the cash processor 70.

  The control unit 75 is a control unit that controls the entire cash processing machine 70, and includes a terminal authentication unit 75a, an error monitoring unit 75b, a Bluetooth pairing processing unit 75c, a state information transmission unit 75d, and a remote operation processing unit 75e.

  The terminal authentication unit 75a receives an authentication request from the tablet terminal 30, and identifies the identification information of the tablet terminal 30 included in the authentication request and the identification of the tablet terminal 30 connectable by Bluetooth registered in the connectable terminal data 74a. The authentication processing of the tablet terminal 30 that has transmitted the authentication request is performed by comparing with the information. Specifically, if the identification information of the tablet terminal 30 included in the authentication request is included in the connectable terminal data 74a, communication by Bluetooth is permitted thereafter. On the other hand, if the identification information of the tablet terminal 30 included in the authentication request is not included in the connectable terminal data 74a, it is determined that the authentication cannot be performed, and thereafter communication by Bluetooth is not permitted.

  The error monitoring unit 75b monitors an error occurring in the cash processor 70, and if an error is detected, records the error content in the error log data 74b. The Bluetooth pairing processing unit 75 c is a processing unit that performs Bluetooth pairing with the tablet terminal 30.

  The state information transmission unit 75d receives a request from the tablet terminal 30 and returns information related to the state of the cash processing machine 70 including the error log data 74b to the tablet terminal 30. The remote operation processing unit 75e receives a processing request from the tablet terminal 30 and executes processing according to the received processing request.

  Next, an internal configuration according to the first embodiment of the support center server 10 illustrated in FIG. 2 will be described. FIG. 6 is a block diagram illustrating the internal configuration of the support center server 10 according to the first embodiment. As shown in FIG. 6, the support center server 10 is connected to the display unit 11 and the input unit 12. The display unit 11 is a display device such as a liquid crystal display. The input unit 12 is an input device such as a keyboard or a mouse.

  Further, the support center server 10 includes a communication unit 13, a storage unit 14, and a control unit 15. The communication unit 13 is an interface unit for communicating with the tablet terminal 30 in the store and the help desk terminal 20 in the support center.

  The storage unit 14 is a storage such as a hard disk device or a non-volatile memory, and includes a model-specific support screen DB 14a, a help desk terminal operating status 14b, and a help DB 14c.

  The model-specific support screen DB 14a is information on the support screen displayed on the tablet terminal 30 related to the maintenance target support apparatus installed in the store, and has information for each target target of the maintenance work. The help desk terminal operating status 14b is data managing the operating status of the help desk terminal 20 in the support center. The help DB 14c is a database of help information related to maintenance work.

  The control unit 15 is a control unit that controls the entire support center server 10, and includes a tablet screen control unit 15a, a help desk terminal state monitoring unit 15b, and a help information search processing unit 15c.

  If the tablet screen control unit 15a receives a support screen request including information related to the model of the maintenance target device and information related to the status of the maintenance target device from the tablet terminal 30 in the store, the tablet screen control unit 15a has received the support screen request. Information on the screen corresponding to the model of the maintenance target device and the status of the maintenance target device is selected from the model-specific support screen DB 14a and returned to the tablet terminal 30 that is the source of the support screen request. In addition, as a result of the operation on the returned support screen, if an expansion screen request accompanying the operation of the screen is received from the tablet terminal 30, the information on the screen to be expanded is supported by model based on the received expansion screen request. It selects from screen DB14a and returns to the tablet terminal 30. As described above, the tablet screen control unit 15 a receives a screen request based on an operation on the tablet terminal 30, and controls switching of the display of the screen displayed on the tablet terminal 30.

  The help desk terminal status monitoring unit 15b manages the operating status of the help desk terminal 20 in the support center and reflects the latest information on the help desk terminal operating status 14b. In addition, when the help desk terminal state monitoring unit 15b receives an assignment request for the help desk terminal 20 from the tablet terminal 30 in the store, the help desk terminal state monitoring unit 15b refers to the help desk terminal operating status 14b and does not assign to the tablet terminal 30 in the store. One of the help desk terminals 20 is selected, and the IP address of the selected help desk terminal 20 is returned to the tablet terminal 30 that is the transmission source of the help request of the help desk terminal 20.

  When the help information search processing unit 15c receives a search request for help information related to maintenance work from the tablet terminal 30 of the store, the help information search processing unit 15c searches the help DB 14c in accordance with the received search request, and searches the search result for the search result. Is sent back to the tablet terminal 30 of the transmission source.

  Next, an internal configuration according to the first embodiment of the help desk terminal 20 illustrated in FIG. 2 will be described. FIG. 7 is a block diagram illustrating an internal configuration of the help desk terminal 20 according to the first embodiment. As shown in FIG. 7, the help desk terminal 20 is connected to a display unit 21 and an input unit 22. The display unit 21 is a display device such as a liquid crystal display. The input unit 22 is an input device such as a keyboard or a mouse.

  The help desk terminal 20 includes a communication unit 23, a voice input / output unit 24, a storage unit 25, and a control unit 26. The communication unit 23 is an interface unit for communicating with the support center server 10 and the tablet terminal 30 in the store.

  The storage unit 25 is a storage such as a hard disk device or a non-volatile memory, and includes target device data 25a and an operation procedure DB 25b. The target device data 25a receives the real-time monitor activation request transmitted from the tablet terminal 30, and stores information related to the model of the target device of the maintenance work included in the real-time monitor activation request and information related to the state. It is data. The operation procedure DB 25b is information related to various operation procedures related to the support target device for the maintenance work.

  The control unit 26 is a control unit that controls the entire help desk terminal 20, and includes a real-time monitor control unit 26a, a position designation processing unit 26b, and an operation procedure instruction processing unit 26c.

  When the real-time monitor control unit 26a receives a request for starting a real-time monitor from the tablet terminal 30 in the store and an image captured by the camera 36 of the tablet terminal 30, the real-time monitor control unit 26a displays a real-time monitor screen including the received image. . Thereafter, the real-time monitor control unit 26a updates the display contents of the real-time monitor with images continuously captured by the camera 36 until a real-time monitor termination request is received. The real-time monitor control unit 26a transmits the voice acquired by the voice input / output unit 24 to the tablet terminal 30 of the store, receives voice data from the tablet terminal 30, and receives the voice data received by the voice input / output unit 24. Is output. As a result, the person in charge operating the tablet terminal 30 and the operator operating the help desk terminal 20 can make a voice call while viewing the same image.

  The position designation processing unit 26 b accepts designation of a position on an image captured by the camera 36 of the tablet terminal 30 displayed on the display unit 21, and transmits an instruction of the received position on the image to the tablet terminal 30.

  When the operation procedure instruction processing unit 26c receives designation of a specific operation procedure from various operation procedures stored in the operation procedure DB 25b, the operation procedure instruction processing unit 26c obtains information on the designated operation procedure from the operation procedure DB 25b. The information is transmitted to the tablet terminal 30 as information related to the operation procedure.

  Next, screen configurations of the tablet terminal 30 and the help desk terminal 20 shown in FIG. 2 will be described with reference to FIG.

  FIG. 8A is an example of a support screen that is displayed first when the tablet terminal 30 is brought close to the cash processor 70 in a state where no error has occurred in the cash processor 70. As shown in FIG. 8A, a “device information” button for displaying device information of the cash processing machine 70 is displayed on the support screen that is initially displayed when no error has occurred in the cash processing device 70. And a “consumable information” button for displaying information related to the consumables of the cash processing machine 70 and an “end” button for instructing the end of the support related to the maintenance operation of the cash processing machine 70. .

  FIG. 8B is an example of a support screen that is displayed first when the tablet terminal 30 comes close to the cash processor 70 in a state where an error has occurred in the cash processor 70. Compared with the screen of FIG. 8A, an “error cancel” button for instructing the start of operation support related to canceling an error that has occurred is added.

  FIG. 8C is an example of a real-time monitor screen displayed on the tablet terminal 30 after the “error release” button is operated on the screen of FIG. 8B displayed on the tablet terminal 30. In the upper left of FIG. 8C, it is displayed that the screen is a “real time monitor” that displays the same image captured by the help desk terminal 20 and the camera 36. In addition, an image captured by the camera 36 is displayed in real time in the center of the screen. On the upper right of the screen, buttons for adjusting the output volume of audio data from the help desk terminal 20 and adjusting the volume of audio data acquired by the tablet terminal are arranged. In addition, on the right side of the camera-captured image, there is a region where information related to the error that has occurred is displayed. Next to the volume adjustment button, an “end” button for instructing the end of the real-time monitor is arranged.

  FIG. 8D is an example of a screen displayed on the help desk terminal 20 when the screen of FIG. 8C is displayed on the tablet terminal 30. Compared with the screen content of the tablet terminal 30 shown in FIG. 8C, a position designation button for designating a position on the image exists instead of the “end” button. By clicking the position designation button with the mouse, the mouse is changed to the position designation mode. When the position on the image displayed in the position designation mode is clicked with the mouse, the position clicked with the mouse is displayed on the tablet terminal 30. Can be sent. In addition, a button for transmitting an operation procedure to the tablet terminal 30 is arranged at the lower right of FIG.

  FIG. 8E shows an example of the screen display of the tablet terminal 30 that has received the position designation information operated on the help desk terminal 20. The tablet terminal 30 expresses the designated position received from the help desk terminal 20 by displaying an arrow indicating the designated position on the image of the real-time monitor.

  FIG. 8F shows an example of the screen display of the tablet terminal 30 that has received the operation procedure received from the help desk terminal 20. Based on the information related to the accepted operation procedure, the tablet terminal 30 displays a series of operation procedures as shown at the right end of FIG.

  Next, a processing procedure when performing operation support related to cancellation of an error generated in the cash processor 70 in the tablet terminal 30 shown in FIG. 2 will be described. FIG. 9 is a flowchart showing a processing procedure when performing operation support related to cancellation of an error generated in the cash processing machine 70 in the tablet terminal 30.

  If the tablet terminal 30 is brought close to the cash processing machine 70 in which an error has occurred, the terminal authentication requesting unit 39b of the tablet terminal 30 will correspond to the cash processing machine 70 stored in the NFC tag 71 of the cash processing machine 70. Is read by the NFC tag reader / writer 33 and stored in the target device data 38c (step S201). The Bluetooth pairing processing unit 39c performs a Bluetooth pairing process with the cash processor 70 based on the identification information of the cash processor 70 stored in the target device data 38c in Step S201 (Step S202).

  The Bluetooth pairing processing unit 75c of the cash processing machine 70 accepts the pairing process specifying the identification information of the cash processing machine 70 in the tablet terminal 30 in step S202 and establishes communication by Bluetooth (step S101).

  The terminal authentication request unit 39b of the tablet terminal 30 transmits a terminal authentication request including the identification information of the tablet terminal 30 to the cash processing machine 70 by the established Bluetooth communication (step S203). If the terminal authentication request transmitted from the tablet terminal 30 is received in step S203, the terminal authentication unit 75a of the cash processing machine 70 identifies the identification information of the tablet terminal 30 included in the terminal authentication request, and the connectable terminal data 74a. Based on the above, it is determined whether authentication is possible, and the determination result is returned to the tablet terminal 30 (step S102).

  When authenticated in the authentication process of the tablet terminal 30 in step S102, the support screen control unit 39d of the tablet terminal 30 uses a Bluetooth communication to obtain a status information request that is an acquisition request for information relating to the status of the cash processing machine 70. Is transmitted to the cash processor 70 (step S204). If the status information request transmitted from the tablet terminal 30 is received in step S204, the status information transmission unit 75d of the cash processing machine 70 displays the status information including the content of whether or not an error has occurred in the cash processing machine 70 on the tablet terminal. 30 (step S103).

  The support screen control unit 39d of the tablet terminal 30 includes information related to the model of the cash processing machine 70 acquired in step S201 and information related to the state of the cash processing machine 70 received by the state information transmission of step S103 of the cash processing machine 70. Is sent to the support center server 10 (step S205). The tablet screen control unit 15a of the support center server 10 selects screen information corresponding to the model to be supported and the state of the device included in the received support screen request from the model-specific support screen DB 14a, and sends the request source To the tablet terminal 30 (step S301).

  The support screen control unit 39d of the tablet terminal 30 receives the screen information returned in step S301, and displays the support screen on the display operation unit 31 according to the received screen information (step S206). When the support screen control unit 39d receives an operation related to screen expansion for the support screen displayed on the display operation unit 31 (step S207; Yes), the support center server 10d requests a screen to be expanded based on the operation. (Step S208). The tablet screen control unit 15a of the support center server 10 that has received the request for the screen to be expanded selects screen information corresponding to the request from the model-specific support screen DB 14a, and sends it back to the requesting tablet terminal 30 (step). S302). The support screen control unit 39d of the tablet terminal 30 receives the screen information returned in step S302, and changes the display of the screen displayed on the display operation unit 31 according to the received screen information (step S209). . When the support screen control unit 39d has not received an operation related to screen expansion for the support screen displayed on the display operation unit 31 (step S207; No), the processing of step S208 and step S209 is skipped and step S210 is performed. Migrate to

  Further, when the “error cancel” button as shown in FIG. 8B is arranged on the screen displayed on the display operation unit 31, the operation of the “error cancel” button is accepted. If so (step S210; Yes), processing related to error cancellation is performed (step S211). A detailed processing flow of processing related to the error cancellation will be described later. If the operation of the “error release” button is not accepted (step S210; No), the process of step S211 is skipped and the process proceeds to step S212.

  When an input of an “end” button, which is an instruction to end support for maintenance work, is received on the screen displayed on the display operation unit 31 (step S212; Yes), the Bluetooth pairing processing unit of the tablet terminal 30 39c makes a request for canceling the pairing of Bluetooth communication to the cash processing machine 70 (step S213), and ends the operation support process related to the cancellation of the error generated in the series of cash processing machines 70. The Bluetooth pairing processing unit 75c of the cash processing machine 70 receives the Bluetooth communication pairing cancellation request from the tablet terminal 30 and disconnects the Bluetooth communication (step S104).

  On the other hand, when the input of the “end” button, which is an instruction to end the maintenance work support, is not received on the screen displayed on the display operation unit 31 (step S212; No), the process returns to step S207.

  In the example shown in FIG. 9, the information on the screen displayed on the tablet terminal 30 is managed by the support center server 10 and is transmitted each time in response to a request from the tablet terminal 30. It is not limited to. For example, the tablet terminal 30 has screen information necessary for support of maintenance work, and the tablet terminal 30 displays a screen corresponding to the model of the maintenance target device, the state of the device, and the operation of the tablet terminal 30. You may make it select and display.

  Next, a detailed processing procedure of the error cancellation related processing (step S211) illustrated in FIG. 9 will be described. FIG. 10 is a flowchart showing a detailed processing procedure of the error cancellation related processing (step S211) shown in FIG.

  The help desk terminal connection processing unit 39e of the tablet terminal 30 transmits an assignment request for the help desk terminal 20 to the support center server 10 (step S501). The help desk terminal status monitoring unit 15b of the support center server 10 that has received the assignment request of the help desk terminal 20 selects one available assignable help desk terminal 20 from the help desk terminal operating status 14b, The IP address of the help desk terminal 20 is returned to the requesting tablet terminal 30 (step S601). In step S601, the help desk terminal state monitoring unit 15b changes the operating state of the help desk terminal 20 corresponding to the IP address returned to the tablet terminal 30 in the help desk terminal operating state 14b to the assigned state.

  The help desk terminal connection processing unit 39e of the tablet terminal 30 registers the IP address of the connection destination help desk terminal 20 transmitted in step S601 in the assigned help desk terminal data 38d, and communicates with the help desk terminal 20 of the IP address. The communication is established, and the real-time monitor control unit 39f transmits a real-time monitor activation request to the help desk terminal 20 using the communication (step S502). The real-time monitor control unit 26a of the help desk terminal 20 receives the real-time monitor activation request transmitted in step S502, and switches to the real-time monitor screen display as shown in FIG. 8D (step S701). However, since the image information and error information have not been received yet at the time of step S701, the image and error information are not displayed.

  The real-time monitor control unit 39f of the tablet terminal 30 transmits a request for detailed information regarding the error to the cash processing machine 70 (step S503). The state information transmission unit 75d of the cash processing machine 70 receives the request for the detailed error information transmitted in step S503, extracts the information related to the error that is occurring from the error log data 74b, and sends it to the requesting tablet terminal 30. A reply is made (step S401).

  If the detailed error information transmitted in step S401 is received, the real-time monitor control unit 39f of the tablet terminal 30 transmits the received detailed error information to the help desk terminal 20 (step S504). If the error detailed information transmitted in step S504 is received, the real-time monitor control unit 26a of the help desk terminal 20 displays the received error detailed information in the error information display area shown in FIG. 8D. (Step S702).

  Following the transmission of the detailed error information to the help desk terminal 20 in step S504, the real-time monitor control unit 39f of the tablet terminal 30 acquires the image with the camera 36 and the audio with the audio input / output unit 37, and acquires the information. Of the real-time monitor that transmits the image and sound to the help desk terminal 20, displays the image acquired by the camera 36 on the display operation unit 31, and outputs the sound data acquired from the help desk terminal 20 from the sound input / output unit 37. Control is started (step S505). Detailed real-time monitor control processing will be described later. If the real-time monitor control unit 39f of the tablet terminal 30 has not received the operation of the “end” button for instructing the end of the real-time monitor shown in FIG. 8C (step S506; No), the step Returning to S505, the control of the real-time monitor is continued.

  When the operation of the “end” button for instructing to end the real-time monitor shown in FIG. 8C is received (step S506; Yes), the real-time monitor control unit 39f of the tablet terminal 30 displays the help desk. A real-time monitor end request is transmitted to the terminal 20 (step S507). The real-time monitor control unit 26a of the help desk terminal 20 that has received the real-time monitor termination request transmitted in step S507 terminates the real-time monitor control and indicates that the series of processing for the tablet terminal 30 has been completed. 10 (step S703). The help desk terminal state monitoring unit 15b of the support center server 10 that has received the notification in step 703 updates the state of the help desk terminal 20 that is the transmission source of the notification of the help desk terminal operating state 14b to an unassigned state (step S602). ).

  Subsequent to step S507, the support screen control unit 39d of the tablet terminal 30 transmits a support screen request to the support center server 10 (step S508). The tablet screen control unit 15a of the support center server 10 returns screen information corresponding to the supported model and device status included in the received support screen request to the requesting tablet terminal 30 (step S603). ). The support screen control unit 39d of the tablet terminal 30 receives the information on the screen returned in step S603, displays the support screen on the display operation unit 31 according to the received screen information (step S509), and ends the processing. To do.

  Next, a detailed processing procedure of the real-time monitor control process (step S505) shown in FIG. 10 will be described. FIG. 11 is a flowchart showing a detailed processing procedure of the real-time monitor control process (step S505) shown in FIG.

  If the position designation processing unit 26b of the help desk terminal 20 receives an operation for designating the position on the image of the real-time monitor displayed on the display unit 21 as shown in FIG. 8D (step S1001; Yes) The designated position on the received image is transmitted to the tablet terminal 30 (step S1002). When an operation for designating a position on the image of the real-time monitor is not accepted (step S1001; No), the process of step S1002 is not performed.

  If the information on the designated position on the image transmitted in step S1002 is received (step S901; Yes), the designated position display unit 39g of the tablet terminal 30 receives the received image as illustrated in FIG. The upper designated position is expressed by an arrow or the like, and is displayed superimposed on the image captured by the camera 36 (step S902). When the information on the designated position on the image is not received (step S901; No), the process of step S902 is not performed.

  In addition, when the designation of the operation procedure to be performed by the maintenance worker is received at the help desk terminal 20 (step S1003; Yes), the operation procedure instruction processing unit 26c of the help desk terminal 20 receives information on the designated operation procedure. Is extracted from the operation procedure DB 25b, and information relating to the extracted operation procedure is transmitted to the tablet terminal 30 (step S1004). When the help desk terminal 20 does not accept the designation of the operation procedure to be performed by the maintenance worker (step S1003: No), the process of step S1004 is not performed.

  If the information related to the operation procedure transmitted in step S1004 is received (step S903; Yes), the operation procedure guide processing unit 39h of the tablet terminal 30 receives the received operation procedure as shown in FIG. Is displayed on the display operation unit 31 (step S904). When the information regarding the operation procedure is not received (step S903; No), the process of step S904 is not performed.

  The operation procedure displayed on the display / operation unit 31 in step S904 is a button press for each operation displayed as the operation procedure so that the operation that has been performed in the operation procedure can be identified. If the button is pressed (step S905; Yes), the operation procedure guide processing unit 39h of the tablet terminal 30 indicates that the operation corresponding to the pressed button has been operated (for example, The display mode is changed to (gray down) (step S906). When the pressing of the button corresponding to the operation displayed as the operation procedure is not accepted (step S905; No), the process of step 906 is not performed.

  When the operation of the “reset” button displayed in the operation procedure is accepted as shown in FIG. 8F (step S907; Yes), the device control of the tablet terminal 30 is performed in response to the pressing of the “reset” button. The unit 39i transmits a device reset request to the cash processor 70 (step S908), and ends the process. If the operation of the “reset” button is not accepted (step S907; No), the process ends without performing the process of step S908.

  The remote operation processing unit 75e of the cash processing machine 70 receives the reset request transmitted in step S908 and performs a reset process of the device (step S801). Although the function performed by operating with the cash processing machine 70 was demonstrated as an example as an example which can be performed by operation of the tablet terminal 30, this invention is not limited to reset. A function that is executed by an operation of the operation unit of the cash processing machine 70 may be executed by an operation of the tablet terminal 30.

  As described above, in the first embodiment, the cash processing machine 70 automatically authenticates the tablet terminal 30 by bringing the tablet terminal 30 close to the tablet terminal 30. The support screen corresponding to the model and state of the cash processing machine 70 automatically acquired from the tablet terminal 30 is displayed, and the tablet terminal 30 shares the image captured by the camera 36 of its own device with the help desk terminal 20 of the support center, and helps. Since the contents of the operation procedure received from the desk terminal 20 are displayed on the screen, and a part of the operation to the cash processor 70 can be performed by the operation with respect to the operation procedure displayed on the tablet terminal 30, the money processing apparatus An operator who does not have such detailed knowledge can efficiently perform maintenance work according to the model and state of the apparatus.

  In the first embodiment, an operator who does not have detailed knowledge of the money handling apparatus is provided by supporting an error release operation procedure when an error such as a paper jam occurs in the cash handling machine 70 or the like. However, this is an embodiment that enables efficient maintenance work according to the model and state of the apparatus. However, in a financial institution such as a bank, functions and operations may be restricted depending on the person or job title from the viewpoint of security, and even if the operation procedure can be guided as shown in the first embodiment, Depending on the person or job title, the operation may not be possible. In principle, when performing functions and operations that are not authorized, ask an authorized officer to perform the operation or perform operations in the presence of the officer. In situations where seats could not even be present, it was impossible to perform functions and operations that could only be carried out by seats. Therefore, in the second embodiment, an embodiment will be described in which limited authority necessary for the operation can be given to the person in charge by the officer.

  First, an overview of temporarily granting authority and using the authority in the money handling system according to the second embodiment will be described with reference to FIG.

  If the person in charge does not have the authority for the function of the cash processing machine 70 to be executed, the person in charge needs to obtain permission for the officer to execute the function of the cash processing machine 70 to be executed. If the officer is authorized to perform the function, the person in charge presents the ID card with his / her NFC tag to the officer as shown in (a), and Apply for temporary authorization for functions.

  As shown in (b), the officer writes the information indicating that the limited authority for the requested function is given to the NFC tag of the person in charge's ID card by operating the officer's tablet terminal 230. Return the ID card to the person in charge. By restricting only the function or operation restriction requested by the person in charge and by limiting the number of executions of the function or the time during which the function can be executed, the granted authority is limited and the safety is ensured.

  The person in charge logs in to the tablet terminal 130 using his / her own ID card to which temporary authority is granted as shown in FIG. The tablet terminal 130 reads the identification ID of the person in charge, the authority information originally given to the person in charge, and the authority information temporarily given by the officer from the NFC tag of the person's ID card.

  As shown in (d), when the maintenance work in the cash processor 70 is supported using the tablet terminal 130 logged in with the ID card to which the temporary authority is given in (b), the person in charge is originally in charge. It is possible to perform functions and operations on the authority granted to the user and the authority temporarily granted.

  In this manner, the executive tablet terminal 230 writes limited authority information to be assigned to the person in charge's ID card, and the tablet terminal 130 temporarily grants from the person in charge's ID card when the person in charge logs in. When the officers are busy and difficult to handle, it is possible to read the information on the authorized authority and operate according to the authority that the authority in charge of the person in charge originally and the authority granted temporarily are combined. In addition, since it is possible to delegate the minimum necessary authority from the person in charge to the person in charge, it is possible to ensure a safe operation with high convenience.

  Next, the internal configuration of the executive tablet terminal 230 according to the second embodiment will be described. FIG. 13 is a block diagram illustrating the internal configuration of the executive tablet terminal 230 according to the second embodiment. As illustrated in FIG. 13, the same constituent elements as those of the tablet terminal 30 of the first embodiment are given the same reference numerals, and the constituent elements different from the tablet terminal 30 of the first embodiment are assigned new reference numerals. The description of the same components as those of the tablet terminal 30 of the first embodiment is omitted, and the components that are different from those of the first embodiment to which new symbols are assigned will be mainly described.

  Regarding the storage unit 238, the login data 38b is data common to the tablet terminal 30 of the first embodiment, and the authority DB 238f and the grant authority data 238g are data newly added in the office tablet terminal 230 of the second embodiment. . The authority DB 238f is information regarding authorities that can be individually granted. When granting authority, the user selects from the authority DB 238f. The granted authority data 238g is data that stores information on the type of authority to be granted, the limitation on the number of times the function or operation is used for the authority to be granted, and the limitation on the usable time zone. When authorization processing is performed, the content of the authorization authority data 238g is written to the NFC tag of the ID card of the person in charge.

  In the control unit 239, the login management unit 39a is a processing unit common to the tablet terminal 30 of the first embodiment, and the authorization processing unit 239m is a processing unit newly added in the office tablet terminal 230 of the second embodiment. . The authority grant processing unit 239m displays individual authority information included in the authority DB 238f on the display operation unit 31, and registers the authority designated by the operation of the display operation unit 31 in the grant authority data 238g. In addition, the authority grant processing unit 239m accepts designation of the number of times of use of the authority and the usable time zone by the display operation unit 31 and the like, and registers them in the grant authority data 238g.

  As shown in FIG. 13, the executive tablet terminal 230 according to the second embodiment has the authority DB 238f inside, but the present invention is not limited to this. For example, an external such as the support center server 110 may be used. The server may hold the authority DB 238f and acquire information related to the authority DB 238f from an external server when necessary.

  Next, a data configuration according to the second embodiment of the executive tablet terminal 230 illustrated in FIG. 13 will be described with reference to FIG.

  The authority DB 238f is data having information such as authority contents associated with the authority ID as record items. The authority DB 238f of FIG. 14 is an example in which the authority ID with the authority ID “00101001” includes a record that the authority content is “cash processor operation menu change”.

  The granted authority data 238g is data having an authority ID for the authority to be temporarily granted, the number of times that the authority can be used, and the start time / end time of the time zone in which the authority can be used. . In the granting authority data 238g of FIG. 14, the authority ID for the temporarily granting authority is “00101001”, the number of times that the authority can be used is “1”, and the authority can be used. The start time is “12:30” and the end time is “13:30”.

  Next, an internal configuration according to the second embodiment of the tablet terminal 130 will be described. FIG. 15 is a block diagram illustrating an internal configuration of the tablet terminal 130 according to the second embodiment. As shown in FIG. 15, the same code | symbol was provided about the same component as the tablet terminal 30 of Example 1, and the new code | symbol was provided about the component which is different from the tablet terminal 30 of Example 1. FIG. The description of the same components as those of the tablet terminal 30 according to the first embodiment will be omitted, and the components that are different from the tablet terminal 30 according to the first embodiment to which new symbols are assigned will be mainly described.

  The only difference from the tablet terminal 30 of the first embodiment is the login data 138 b for the storage unit 38. In the login data 138b, information related to the authority granted in comparison with the login data 38b of the first embodiment is added.

  The only difference between the tablet terminal 30 of the first embodiment and the control unit 39 is the login management unit 139a and the support screen control unit 139d. The login management unit 139a reads the NFC tag of the operator's ID card with the NFC tag reader / writer 33, identifies the operator's identification information included in the read information, information on the authority originally given to the operator, and temporarily. Information on the granted authority is acquired and stored as login data 138b.

  The support screen request transmitted to the support center server 10 by the support screen control unit 39d according to the first embodiment includes information related to the model of the maintenance target device and information related to the state of the device. The support screen request transmitted to the support center server 110 by the support screen control unit 139d includes information related to the authority of the operator in addition to information related to the model of the target device for maintenance work and information related to the state of the device. As a result, in the second embodiment, the support center server 110 selects and returns information on the screen according to the authority of the person in charge. That is, the maintenance work support screen of the cash processing machine 70 displayed by bringing the tablet terminal 130 close to the cash processing machine 70 is displayed according to the authority of the operator who is logged in to the tablet terminal 130. The Rukoto.

  In addition, the information regarding the authority of the operator included in the support screen request transmitted to the support center server 110 by the support screen control unit 139d according to the second embodiment includes information on the authority originally given to the operator and information on the authority temporarily. Since the information on the granted authority is included, even if the same operator is granted temporary authority, a screen corresponding to the temporarily granted authority will be displayed. .

  Next, a data configuration according to the second embodiment of the tablet terminal 130 illustrated in FIG. 15 will be described with reference to FIG.

  The login data 138b includes an operator identification ID that identifies an operator who operates the tablet terminal 130, authority information of the operator, and granted authority information that is information of authority temporarily granted by the office tablet terminal 230. And have. The granted authority information includes the authority ID for the temporarily granted authority, the number of times the authority can be used, and the start time / end time of the time zone in which the authority can be used.

  In the example of the login data 138b shown in FIG. 16, the operator identification ID is “1002005”, the authority ID for the temporarily granted authority is “00101001”, and the number of times the authority can be used is “1”. ”Times, the start time of the time zone in which the authority can be used is“ 12:30 ”, and the end time is“ 13:30 ”.

  Next, an internal configuration according to the second embodiment of the support center server 110 will be described. FIG. 17 is a block diagram illustrating an internal configuration of the support center server 110 according to the second embodiment. As shown in FIG. 17, the same reference numerals are assigned to the same components as those of the support center server 10 of the first embodiment, and new reference numerals are assigned to components that are different from the support center server 10 of the first embodiment. The description of the same components as those of the support center server 10 according to the first embodiment will be omitted, and the components that are different from the support center server 10 according to the first embodiment to which new symbols are assigned will be mainly described.

  Only the tablet screen control unit 115a of the control unit 15 is different from the support center server 10 of the first embodiment. The tablet screen control unit 15a according to the first embodiment receives a support screen request including information related to the model of the maintenance target device from the tablet terminal 30 and information related to the state of the device, and receives the model of the maintenance target device and Information related to the screen corresponding to the state of the device is returned to the tablet terminal 30. The support screen request received from the tablet terminal 130 received by the tablet screen control unit 115a according to the second embodiment includes information related to the authority of the operator in addition to information related to the model of the target device for maintenance work and information related to the state of the device. included. Accordingly, in the second embodiment, the tablet screen control unit 115a returns information related to the screen according to the model of the target device of the maintenance work, the state of the target device, and the authority of the operator to the tablet terminal 130.

  Further, the information regarding the authority of the operator included in the support screen request from the tablet terminal 130 includes information on the authority temporarily given by the operator at the executive tablet terminal 230, and the tablet screen control unit 115a includes As for information related to the screen to be replied, a screen corresponding to the temporarily granted authority is returned.

  Next, the authority grant processing procedure in the executive tablet terminal 230 shown in FIG. 13 will be described. FIG. 18 is a flowchart showing a processing procedure for granting authority in the executive tablet terminal 230.

  The authority grant processing unit 239m can input designation of the authority to be granted, and displays a screen including a list of various authorities included in the authority DB 238f on the display operation unit 31 (step S1101). If an input for specifying the authority to be granted is received on the screen displayed in step S1101 (step S1102; Yes), the authority grant processing unit 239m uses the authority received on the screen displayed on the screen in step S1101. Limited information regarding authority use, such as the number of times allowed and the time zone, is received and registered in the granting authority data 238g together with the granting authority information received on the screen displayed in step S1101 (step S1103). On the screen displayed in step S1101, if the input for specifying the authority to be granted is not accepted (step S1102; No), the process returns to step S1102, and the input for specifying the authority to be granted is awaited.

  The authority assignment processing unit 239m displays a message indicating that the ID card of the person in charge who is assigned the designated authority is set at a predetermined position (step S1104). If the content of the NFC tag of the ID card can be read by setting the ID card at a predetermined position according to the message of step S1104 (step S1105; Yes), the authorization processing unit 239m The identification information of the person in charge who grants authority based on the contents of the read NFC tag, the authority granted in step S1101 and the limited information regarding authority use received in step 1103 are displayed on the display operation unit 31 and displayed. A message for confirming that the authority is granted with the contents thus obtained is displayed (step S1106). If the contents of the NFC tag of the ID card cannot be read (step S1105; No), the process returns to step S1105 to wait for the ID card to be set at a predetermined position and the contents of the NFC tag to be read.

  If it is confirmed that there is no problem with the content displayed in step S1106 (step S1107; Yes), the authorization processing unit 239m provides the content of the authorization authority data 238g to the NFC tag of the ID card set at a predetermined position. Is written (step S1108), and the process ends. If there is a problem with the content displayed in step S1106 (step S1107; No), the process returns to step S1101.

  Next, the process procedure at the time of the start of the maintenance operation support process which concerns on Example 2 of the cash processing machine 70 in the tablet terminal 130 is demonstrated. FIG. 19 is a flowchart showing a processing procedure at the start of the operation support processing for maintenance work of the cash processing machine 70 in the tablet terminal 130.

  When using the tablet terminal 130, the login management unit 139a of the tablet terminal 130 displays a login screen including a message display that prompts the ID card to be read (step S1301). If the content of the NFC tag of the ID card is read by the NFC tag reader / writer 33 (step S1302; Yes), the login management unit 139a stores the read content in the login data 138b (step S1303). If the contents of the NFC tag of the ID card cannot be read (step S1302; No), the process returns to step S1302 to wait for reading of the ID card.

  If the tablet terminal 130 is brought close to the cash processing machine 70, the terminal authentication request unit 39 b of the tablet terminal 130 reads the cash processing machine 70 included in the NFC tag 71 included in the cash processing machine 70 read by the NFC tag reader / writer 33. The identification information and the information related to the model are stored in the target device data 38c (step S1304). Further, the Bluetooth pairing processing unit 39c performs a Bluetooth pairing process with the cash processing machine 70 based on the identification information of the cash processing machine 70 stored in the target device data 38c in Step S1304 (Step S1305).

  The Bluetooth pairing processing unit 75c of the cash processing machine 70 accepts the pairing process specifying the identification information of the cash processing machine 70 in the tablet terminal 130 in step S1305 and establishes communication by Bluetooth (step S1201).

  The terminal authentication request unit 39b of the tablet terminal 130 transmits a terminal authentication request including the identification information of the tablet terminal 130 to the cash processing machine 70 through established Bluetooth communication (step S1306). If the terminal authentication request transmitted from the tablet terminal 130 is received in step S1306, the terminal authentication unit 75a of the cash processing machine 70 identifies the identification information of the tablet terminal 130 included in the terminal authentication request, and the connectable terminal data 74a. Based on the above, it is determined whether authentication is possible, and the determination result is returned to the tablet terminal 130 (step S1202).

  When authenticated in the authentication process of the tablet terminal 130 in step S1202, the support screen control unit 139d of the tablet terminal 130 uses a Bluetooth communication to obtain a status information request that is an acquisition request for information related to the status of the cash processing machine 70. Is transmitted to the cash processor 70 (step S1307). If the status information request transmitted from the tablet terminal 130 is received in step S1307, the status information transmission unit 75d of the cash processing machine 70 transmits the status information of the cash processing machine 70 to the tablet terminal 130 (step S1203).

  The support screen control unit 139d of the tablet terminal 30 transmits the authority information and the grant authority information of the login data 138b, the information related to the model of the cash processing machine 70 acquired in step S1304, and the cash processing machine 70 transmitted in step S1203. A support screen request including status information is transmitted to the support center server 110 (step S1308). The tablet screen control unit 115a of the support center server 110 displays information related to the authority of the operator included in the received support screen request, screen information corresponding to the model of the device to be supported, and the status of the device. Editing is performed based on the model-specific support screen DB 14a (step S1401), and information on the screen edited in step S1401 is returned to the requesting tablet terminal 130 (step S1402).

  The screen edited in step S1401 includes the operator authority including the temporarily granted authority included in the support screen request received from the tablet terminal 130, the maintenance target model, and the status of the maintenance target apparatus. This is a screen related to processing that is allowed to be operated with the authority of the operator.

  The support screen control unit 139d of the tablet terminal 130 receives the screen information returned in step S1402, and displays the support screen on the display operation unit 31 according to the received screen information (step S1309).

  In the example shown in FIG. 19, information on the screen displayed on the tablet terminal 130 is managed by the support center server 110 and transmitted in response to a support screen request from the tablet terminal 130. It is not limited to this. For example, the tablet terminal 130 has screen information necessary for support of maintenance work, and the screen corresponding to the model, state, operator authority, and operation of the tablet terminal 130 is displayed on the tablet terminal. It may be selected and displayed at 130.

  As described above, in the second embodiment, the executive tablet terminal 230 writes the authority information to be temporarily given to the ID card of the person in charge, and the tablet terminal 130 has the person in charge when logging in. Implemented because it is configured to read information on the authority temporarily granted from the ID card and display a screen according to the authority that the authority in charge of the person in charge and the authority temporarily granted are combined. In addition to enabling an operator who does not have detailed knowledge of the money handling apparatus, which is the effect of Example 1, to efficiently perform maintenance work according to the model and state of the apparatus, the officers are busy When it is difficult to deal with the situation, it is possible to temporarily transfer the necessary minimum authority from the officers to the person in charge, so it is possible to ensure safe operation with high convenience. It becomes.

  In the above-described second embodiment, the executive tablet terminal 230 and the tablet terminal 130 have the same hardware devices, and the processing unit and the storage unit of the control unit have different data. The present invention is not limited to this. For example, the processing unit or data added by the office tablet terminal 230 may be added to the tablet terminal 130 so that the availability of the function can be controlled according to the authority of the user.

  Further, in the above-described second embodiment, the authority information given to the NFC tag of the ID card possessed by the person in charge is written, and the ID card is used to log in to the tablet terminal 130, thereby giving the information to the tablet terminal 130. However, the present invention is not limited to this. For example, the authority tablet terminal 230 can be directly connected to the tablet terminal 130 used for maintenance work by communication such as Bluetooth, and the authority information to be granted can be directly passed to the tablet terminal 130 according to the operation of the office tablet terminal 230. You may do it. In addition, for example, an authority management device that manages the temporarily granted authority is installed, and the information on the granted authority is registered in the authority management apparatus by the operation of the office tablet terminal 230, and when the tablet terminal 130 logs in You may make it acquire the information which concerns on the authority temporarily provided from the authority management apparatus.

  Moreover, in the above-mentioned Example 1 and Example 2, the tablet terminals 30 and 130, the teller machine 40, the money-changing machine 50, the lobby depositing / dispensing machine 60, and the cash processing machine 70 deliver data using Bluetooth communication. However, the present invention is not limited to this. For example, data may be transferred by LAN connection including a wireless LAN or by infrared communication.

  In addition, each configuration illustrated in the above-described first and second embodiments is functionally schematic and does not necessarily need to be physically configured as illustrated. That is, the form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed / integrated in an arbitrary unit according to various loads or usage conditions. Can be configured.

  As described above, in the money handling system and the money handling method according to the present invention, an operator who does not have detailed knowledge about a money handling apparatus efficiently performs maintenance work according to the model and state of the machine. Suitable for

10, 110 Support center server 11, 21 Display unit 12, 22 Input unit 13, 23 Communication unit 14, 25, 38, 74, 238 Storage unit 14a Model-specific support screen DB
14b Help desk terminal operation status 14c Help DB
15, 26, 39, 75, 239 Control unit 15a, 115a Tablet screen control unit 15b Help desk terminal state monitoring unit 15c Help information search processing unit 20 Help desk terminal 24, 37 Voice input / output unit 25a, 38c Target device data 25b Operation Procedure DB
26a, 39f Real-time monitor control unit 26b Position designation processing unit 26c Operation procedure instruction processing unit 30, 130 Tablet terminal 31 Display operation unit 32, 41, 51, 61, 71 NFC tag 33, 72 NFC tag reader / writer 34, 43, 53, 63, 73 Bluetooth communication unit 35 External communication unit 36 Camera 38a Terminal identification information 38b, 138b Login data 38d Assignment help desk terminal data 38e Operating procedure guide data 39a, 139a Login management unit 39b Terminal authentication request unit 39c, 75c Bluetooth pairing processing Unit 39d, 139d support screen control unit 39e help desk terminal connection processing unit 39g specified position display unit 39h operation procedure guide processing unit 39i device control unit 39j unit identification unit 39k help information search unit 40 teller machine 0 Changer 60 Lobby depositing and dispensing machine 70 money processing machine 74a connectable terminal data 74b error log data 75a terminal authentication unit 75b error monitoring section 75d status information transmitting section 75e remote operation processing unit 230 roles seat tablet device 238f authorization DB
238g Granting authority data 239m Authorization granting part

Claims (8)

A money handling system including a money handling device that performs processing related to money, and a terminal device that can communicate with an IC tag included in the money handling device,
The money handling apparatus includes:
An authentication unit that authenticates the legitimacy of the terminal device using identification information required when the terminal device performs communication acquired from the IC tag;
A state information notifying unit for notifying the terminal device of state information indicating the state of the money handling device after the authentication unit is authenticated as valid by the authentication unit;
The terminal device executes a process of displaying information related to the money handling apparatus, accepting an operation for the display, and a process according to the accepted operation according to the state information received from the money handling apparatus. A money handling system comprising a section. The IC tag is
A storage unit for storing identification information necessary for performing the communication between the money handling apparatus and the terminal device;
An identification information notification unit that notifies the identification information stored in the storage unit in response to a request for the identification information from the terminal device;
The terminal device
An identification information requesting unit that requests the identification information from the IC tag;
The money processing system according to claim 1, further comprising: a connection request unit configured to make a connection request to the money handling apparatus using the identification information after receiving the identification information from the IC tag. The storage unit
Storing model information indicating the model of the money handling apparatus together with the identification information;
The identification information notification unit notifies the model information stored in the storage unit,
The process execution unit performs display of information relating to the money handling apparatus, reception of an operation for the display, and processing according to the received operation in accordance with the model information received from the IC tag. The money handling system according to claim 2, wherein The money handling apparatus further includes a request process execution unit that receives a process request via the communication and executes a process according to the received process request,
When the process execution unit receives an operation indicating an instruction to execute a process performed by the money handling apparatus, the process execution unit transmits a process request corresponding to the accepted operation to the money handling apparatus via the communication. The money handling system according to claim 1, 2, or 3. The terminal device
Further comprising an authority acquisition unit for acquiring authority of an operator who operates the terminal device;
The money processing system according to any one of claims 1 to 4, wherein the process execution unit can accept an operation according to the authority of the operator acquired by the authority acquisition unit. The terminal device
An image acquisition unit for acquiring images;
An acquired image display unit for displaying the image acquired by the image acquisition unit;
An image transmission unit that transmits the image acquired by the image acquisition unit to another device;
The apparatus according to claim 1, further comprising a second terminal device that includes an acceptance image display unit that accepts an image transmitted by the image transmission unit and displays the accepted image. The money handling system described in 1. Based on the image of the money handling apparatus acquired by the image acquisition unit, further comprising a part detection unit that detects identification information of the part of the money handling apparatus and the position of the part on the image,
The acquired image display unit displays the part identification information detected by the part detection unit and the position of the detected part on the image together with the image acquired by the image acquisition unit. 6. The money handling system according to 6. A money handling method according to a money handling system including a money handling device that performs processing related to money, and a terminal device that can communicate with an IC tag included in the money handling device,
In the money handling apparatus,
An authentication step for authenticating the validity of the terminal device using identification information required when the terminal device performs communication acquired from the IC tag;
A state information notifying step of notifying the terminal device of state information indicating the state of the money handling device after the terminal device has been authenticated by the authentication step; and
In the terminal device, in accordance with the state information received from the money handling apparatus, display of information related to the money handling apparatus, reception of an operation for the display, and processing according to the received operation A money handling method comprising steps.

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