JP4764952B1 - In-building service system - Google Patents

Abstract

Provided is a rental apartment where a resident can stay in his / her dwelling unit, omit face-to-face contact, purchase desired products, and receive them promptly.
An in-building transport device is installed in a rental apartment and can individually transport articles to each dwelling unit. When a resident purchases a product via the touch panel, the in-building transport device is activated, and the purchased product is delivered from the vending machine type product supply device to the in-building transport device, and is transported to the resident's dwelling unit by the in-building transport device. (STEP 101-104). As soon as the purchased product arrives at the resident's dwelling unit, the resident is charged for the purchased product, and later charged together with the rent, etc., and receives payment (STEP 105, 106).
[Selection] Figure 9

Description

  The present invention relates to an in-building service system that provides services to each customer in a building using a transfer device in the building.

  Patent Document 1 discloses a physical distribution system deployed in an apartment house. In the physical distribution system, articles are automatically delivered in one direction from underground spaces to residential units on the ground in an apartment house.

JP 7-48005 A

  The physical distribution system of Patent Document 1 merely transports articles from the underground space to each designated dwelling unit in the apartment house, and does not provide any service other than the conveyance of the articles to the residents of each dwelling unit.

  If the building is divided into multiple units such as dwelling units and rooms, the value of the building can be obtained if there is a service that allows the residents of each unit to stay in their own unit and complete the desired tasks. Can be increased.

  The objective of this invention is providing the service system in a building which can raise the added value of a building using the conveyance apparatus in a building.

The in-building service system of the first invention is
A transport device that is deployed in a building and transports articles between each customer compartment and an article storage location in the building;
A terminal that has an image display unit and is provided in each customer section and the customer issues an instruction;
A host machine that can communicate with each terminal via a communication path in the building.
The host machine is
Receiving means for receiving customer instructions from each terminal;
Conveyance control means for conveying the article to the conveyance device between the customer section of the customer and the article storage location in response to an instruction from each customer received by the reception means;
Billing means for imposing a charge on the transported article to a customer of the transported article by the transporting device;
A current position detecting means for detecting a current position in a transport path for an article being transported by the transport device;
If the customer's instruction received from the terminal and received by the receiving means is purchase of a product stored in the article storage location, the customer instructs the customer via the transport control means. The customer section specified by the terminal from which the product is issued is designated as the destination for the purchased product, the purchased product is transported by the transport device, and the position of the purchased product detected by the current position detecting means is displayed in the image display unit. The purchase fee specified at the timing when the purchaser detects the arrival of the purchased product at the customer compartment by the opening / closing door provided in the customer compartment and for taking in / out the transported goods. It was charged,
If the instruction from the customer that is instructed by the operation of the terminal of the customer and received by the accepting means is a service realized by the transportation of the article from the customer section, the service is provided via the transport control means. The article is conveyed by the conveying apparatus with the conveyance destination specified by the content of the article as the conveyance destination of the article, the position of the article detected by the current position detecting unit is displayed on the image display unit, and the charging unit And a fee according to the service, and the fee specified at the timing when the article detects that the contents of the service have been fulfilled and arrived at the customer section is charged. .

According to the first aspect of the present invention, together with a transport device that transports articles between each customer section and the article storage location, a terminal provided in each customer section and a host capable of two-way communication with each terminal. And the customer of each customer section operates the terminal of his / her section and gives instructions to the reception means of the host machine, so that the transport control means can move between the customer section and the article storage location. The article is conveyed according to the instruction. In addition, since the billing means charges the customer in each section in the building for which an instruction is issued from the terminal, it can cope with the paid service without any trouble. In this way, customers of each section in the building can receive a full service with delivery of goods while staying in their own section, and can increase the added value of the building.
Further, according to the first invention, customers in each section in the building can purchase and receive products while staying in their own section.
Furthermore, according to the first invention, the customer of each section in the building can receive a service that needs to be carried out from the own section while staying in the own section.
In addition, according to the first invention, the customer in each section in the building can know where his / her goods are currently located, and the customer can be satisfied with the time of billing.

The in-building service system according to a second aspect of the present invention is the in-building service system according to the first aspect , wherein the conveyance control means stores the article when there are a plurality of articles waiting to be conveyed in response to a conveyance instruction from a plurality of customers. It is characterized in that the conveying device is made to carry out the article conveyance from the place to the customer section in preference to the article conveyance from the customer section to the article storage place.

According to the second invention , the transport of the purchased product from the article storage location to the customer compartment is prioritized over the transfer of the service target product from the customer compartment to the article storage location. And the goods according to the urgency are conveyed between the articles to be picked up, and the overall customer satisfaction can be increased.

The in-building service system according to a third aspect of the present invention is the in-building service system according to the second aspect of the present invention , wherein the transport control means has a plurality of purchased commodities waiting for transport in response to transport instructions from a plurality of customers. Is preferentially transported to the transport device over non-food items.

According to the third invention , among the purchased products, the transport of the food and drink is prioritized over the transport of the non-food and drinks, so that the goods according to the urgency are transported between the food and drink and the non-food and drinks. And increase customer satisfaction.

The in-building service system according to a fourth aspect of the present invention is the in-building service system according to the third aspect of the present invention , wherein the billing means recognizes receipt by the customer of each customer section via the terminal of the customer section and starts from the article storage location. Data for cash-on-delivery delivered to the customer section of the customer is connected to the cash-on-delivery machine of the courier who delivered the cash-on-delivery delivery to the article storage location, and the cash-on-delivery charge acceptance data for the cash-on-delivery charge to the cash on delivery machine And the customer is charged a cash-on-delivery charge.

According to the 4th invention , the customer of each division in a building can receive the cash-on-delivery delivery addressed to his division, staying in his division.

Schematic of a rental apartment equipped with an in-building transport device. The schematic diagram of the whole conveyance apparatus in a building. The detailed view which looked at the basement part of the conveyance apparatus in a building from upper direction. The detailed figure which looked in the extending direction of a horizontal direction transfer apparatus between the horizontal direction transfer apparatus-raising / lowering basket of the conveyance apparatus in a building in a basement. The structure figure which looked at the part of the conveyance apparatus in a building between the raising / lowering apparatus and the article taking-in / out part of a dwelling unit with the eyes | visual_axis of the horizontal direction. The whole block diagram of the service system in a building. The figure which shows the display screen of a touch panel in case the customer of each dwelling unit gives an instruction | indication via a touch panel. The display screen figure displayed following the display screen of FIG. The flowchart of the service implemented with respect to the goods order from the customer of each dwelling unit. The screen figure of the touch panel which displays conveyance information until the purchase goods which the resident ordered are delivered to one's dwelling unit. The flowchart of the service implemented with respect to the washing request from the customer of each dwelling unit. The flowchart of the service implemented when the customer of each dwelling unit receives cash on delivery delivery.

  In FIG. 1, the rental apartment 10 is constructed facing a road 11 and includes an above-ground portion 12 and an underground portion 13, and is equipped with an in-building transport device 17. The in-building transport device 17 includes a lateral feed device 38 (FIG. 3) described later in addition to the horizontal transfer device 31 and the lifting device 32 shown in FIG. Each floor of the ground portion 12 is partitioned into a plurality of dwelling units 14. The underground part 13 is an article storage place, and the article operating device 20 is provided. The article operating device 20 includes a vending machine type product supply device 21, a laundry product taking-in device 22, and a cash-on-delivery home delivery device 23.

  In order to deliver the product from the vending machine type product supply device 21 to the horizontal transfer device 31, a well-known product selection structure adopted in a vending machine for drinks or the like (discharge outlet protruding type vending machine type product supply device 21 in FIG. 3). Employs this structure), and an articulated robot 25 can also be used. The multi-joint robot 25 may be provided exclusively for each of the vending machine type product supply device 21, the laundry product take-in device 22, and the cash-on-delivery home delivery device 23, but can also be shared by them. When the articulated robot 25 is used as the vending machine type product supply device 21, a storage box or a storage shelf for storing products in a predetermined range is prepared for each brand, and the articulated robot 25 can store a desired brand in the storage box or the like. The product is gripped by a pair of gripping claws 30 and carried onto the horizontal transfer device 31, then the grip is released and placed on the horizontal transfer device 31. The horizontal transfer device 31 is composed of, for example, a strut type conveyor.

  The articulated robot 25 will be described in detail. The articulated robot 25 includes a first arm 27, a second arm 28, and a third arm 29 in order from the base side. The guide rail 26 extends in parallel to the horizontal transfer device 31 over a length range from the vending machine type product supply device 21 to the cash on delivery delivery device 23, and the first arm 27 is connected to the horizontal transfer device 31. Guide along. The articulated robot 25 is appropriately moved to a position corresponding to the vending machine type product supply device 21, the laundry product take-in device 22, and the cash-on-delivery home delivery device 23, and can be stopped there. The joint between the first arm 27 and the second arm 28, and between the second arm 28 and the third arm 29 are rotatable joints. Further, the first arm 27 is extendable and the second arm 28 is not only extendable and retractable, but the front portion can rotate about the axis with respect to the base portion. The pair of gripping claws 30 are attached to the tip of the third arm 29 and are openable and closable. The gripping claws 30 are closed when gripping an article and open when releasing the article.

  The building to which the present invention is applied is not limited to the rental apartment 10, but is a condominium, or is divided into a plurality of rooms instead of a plurality of dwelling units, such as a business hotel or a resort apartment. It may be a SOHO (Small Office Home Office) type joint office, or a building where all the rooms are rented. Further, the location of the article operating device 20 is not limited to the basement, and it may be a place on another floor such as the first floor if it is a floor with a place suitable for space for carrying in and out goods and goods. Can do. The rental apartment 10 does not have to have all its dwelling units 14 for rental. Some of the dwelling units 14 may be owned by the owner, or all the dwelling units 14 may be owned by the owner. The person in each section of the building to which the present invention is applied is not limited to a resident, but also includes a person who temporarily uses or stays for work or a meeting without living.

  In the rental apartment 10, the owner may be different for each dwelling unit 14. One owner may own a plurality of dwelling units 14. Furthermore, about each dwelling unit 14, the resident and the owner may differ. Each owner entrusts management of their dwelling units to a common manager. The in-building service system 70 of FIG. 6 described later is typically managed and operated by the common administrator.

  2, (B1), (F1), (F2),... (F7) indicate the first basement floor, the first floor above the ground, the second floor above the ground,. (A), (B),... (H) indicate horizontal positions. The in-building transport device 17 includes a horizontal transfer device 31 provided in (B1) and a lifting device 32 provided in each position of (A) to (H) in the horizontal direction. In addition, it is an example of this invention to the last that the rental apartment 10 is the first basement floor, the seventh floor above the ground, and the elevator apparatus 32 in total is arranged in the rental apartment 10, and this invention is limited to it. It is not a thing.

  The horizontal direction transfer device 31 extends in the horizontal direction, places the article thereon, and conveys it in the horizontal direction. The vending machine type product supply device 21 is disposed on one end side of the horizontal transfer device 31 and supplies products to the horizontal transfer device 31. In FIG. 2 and FIG. 3 to be described later, the laundry take-in device 22 and the cash-on-delivery delivery device 23 in FIG. 1 are not shown, but they are also shown in the horizontal direction in which the horizontal direction transfer device 31 extends. It is installed in a place where goods can be passed between them.

  Each lifting device 32 has one lifting basket 33 that moves up and down in a height range from (B1) to (F7). Each lifting basket 33 can be stopped at the height of the article loading / unloading section 64 of (B1) and (F1) to (F7). In (B1), the lifting basket 33 delivers articles to and from the horizontal transfer device 31. The article loading / unloading section 64 will be described in detail with reference to FIG.

  In FIG. 3 when the horizontal transfer device 31 is viewed from above, the inspection passage 34 is provided along the horizontal transfer device 31 on the side opposite to the lifting device 32 with respect to the horizontal transfer device 31, and an inspector walks. Thus, the operation of the horizontal transfer device 31 and the state of the conveyed article on the horizontal transfer device 31 can be checked. Each buffer table 35 is arranged between the horizontal transfer device 31 and each lifting device 32 so that the height thereof is aligned on the upper surface of the horizontal transfer device 31. One horizontal feed device 38 is disposed in the extending direction of the horizontal transfer device 31 corresponding to each lifting device 32, and conveys articles between the horizontal transfer device 31 and each lifting device 32. The endless horizontal transfer device 31 moves from the end on the vending machine type product supply device 21 side to the opposite end on the upper surface, and each detent device 39 is a vending machine type with respect to each lateral feed device 38. It is arranged to be movable up and down on the side opposite to the product supply device 21 side. Each detent device 39 allows the article flowing on the horizontal transfer device 31 to pass at the upper position, and abuts and stops at the lower position.

  FIG. 4 is a view of the situation in which the product 48 is delivered between the horizontal transfer device 31 and the lifting basket 33 of the lifting device 32 as viewed in the extending direction of the horizontal transfer device 31. The product 48 is placed on the tray 49 and is conveyed by the horizontal transfer device 31 together with the tray 49. When the vending machine type product supply device 21 places the product 48 on the horizontal transfer device 31, the product 48 is placed on the horizontal transfer device 31 in a state of being placed on the tray 49, not alone. Alternatively, when the articulated robot 25 first places the tray 49 on the horizontal transfer device 31 and then places the product 48 on the tray 49, the product 48 is transported integrally with the tray 49 thereafter. ing.

  When the tray 49 on which the predetermined product 48 is loaded moves from the vending machine type product supply device 21, the detent device 39 is lowered from the upper position to the lower position before passing, and comes into contact with the tray 49. The movement of the product 48 is stopped.

  The lateral feed device 38 includes a belt conveyor 42, a bracket 43, and an entrainment plate 44. The belt conveyor 42 extends in a horizontal direction perpendicular to the extending direction of the horizontal transfer device 31 in a range between the horizontal transfer device 31 and the vicinity of the lifting device 32, and on the lower surface side, the horizontal transfer device 31. To the lifting device 32. The bracket 43 is fixed at a predetermined position of the belt conveyor 42 and circulates integrally with the belt conveyor 42. The entrainment plate 44 is fixed to the front side of each bracket 43 in the traveling direction. Although two products 48 and two trays 49 are shown in FIG. 4, this is for convenience of explanation and is actually one by one. If a plurality of entrainment plates 44 are installed on the belt conveyor 42 rather than a single one, when the target product 48 is stopped by the detent device 39, it is quickly taken into the horizontal transfer device 31. Can do.

  The buffer table 35 is disposed between the horizontal transfer device 31 and the lifting device 32. In the lateral feed device 38, when the goods 48 and trays 49 to be transported are placed on the belt conveyor 42 and stopped at the corresponding detent device 39, the belt conveyor 42 is activated, and the entrainment plate 44 is After contacting the tray 49 and transporting the product 48 and the tray 49 to the buffer table 35, the belt conveyor 42 stops, and the product 48 and the tray 49 are moved up and down by the lifting device 32 at the buffer table 35. Wait for the basket 33 to come down to the basement.

  The elevating basket 33 has open / close doors 53 and 54 that are movable up and down on the horizontal transfer device 31 side and the opposite side, respectively. The belt conveyor 55 is disposed on the floor of the elevating basket 33 and moves from the open / close door 53 toward the open / close door 54 on the upper surface side. When the lifting basket 33 arrives at the basement, the open / close door 53 rises and opens the lifting basket 33. The belt conveyor 42 is operated again in synchronization with the opening / closing door 53 being opened, and sends the product 48 and the tray 49 waiting on the buffer table 35 into the lifting basket 33 by the entrainment plate 44.

  The open / close door 53 stores the product 48 and the tray 49 in the elevating basket 33 and then descends to close the elevating basket 33. The belt conveyor 55 in the raising / lowering basket 33 operates in accordance with the opening of the opening / closing door 53, moves the product 48 and the tray 49 that have entered the raising / lowering basket 33 to the center of the raising / lowering basket 33, and stops. Thereafter, the lifting basket 33 moves up to the floor of the dwelling unit to which the product 48 is delivered.

  FIG. 5 is a view of a range in which the product 48 is delivered between the lifting basket 33 of the lifting device 32 and the article loading / unloading portion 64 of the dwelling unit 14 as viewed in the horizontal direction. The guide tower 59 is constructed in the rental apartment 10 so that a space for moving the lifting basket 33 of the lifting device 32 up and down in the rental apartment 10 is defined inside. The plurality of guide rails 60 are disposed along the inner wall of the guide tower 59. The elevating basket 33 is guided in the vertical direction by the guide rail 60 in the guide tower 59.

  The article loading / unloading section 64 is disposed in the vicinity of the guide tower 59 in each dwelling unit 14 and includes a storage case 65, an opening / closing door 66, a roller conveyor 67, and a protective cover 68. The storage case 65 has a capacity for storing the product 48. The opening / closing door 66 moves up and down by a driving device (not shown), and opens and closes an opening formed in the wall of the housing case 65 on the lifting device 32 side so that the product 48 and the tray 49 can pass therethrough. The roller conveyor 67 is disposed on the floor portion of the housing case 65 and circulates by being driven by a driving device (not shown). The protective cover 68 covers the open / close door 66 side in the housing case 65 except for the passage of the product 48.

  When the elevating basket 33 carries the product 48 and the tray 49 and arrives at the height of the article loading / unloading portion 64 of the dwelling unit 14, the open / close doors 54 and 66 rise in synchronization with each other, and the inside of the elevating basket 33 and the housing case 65. The inside is in communication with each other. Thereafter, the belt conveyor 55 in the lifting basket 33 and the roller conveyor 67 in the storage case 65 are operated, and the product 48 moves from the lifting basket 33 into the storage case 65 together with the tray 49. The open / close doors 54 and 66 descend as the product 48 moves into the storage case 65 and closes the lifting basket 33 and the storage case 65, respectively. The belt conveyor 55 stops operating as soon as the product 48 and the tray 49 are taken out of the lifting basket 33. The roller conveyor 67 stops operating as soon as the product 48 and the tray 49 arrive at the substantially central position in the housing case 65.

  When the product 48 arrives in the housing case 65, the resident of the dwelling unit 14 is notified of the arrival by a buzzer sound or visual display. The buzzer sound is generated by a buzzer equipped on the touch panel 72 (FIG. 6). The visual display is generated as a screen of the touch panel 72 using characters, icons, and the like. The resident of the dwelling unit 14 takes out the product 48 that has arrived in the storage case 65 by opening a take-out door provided on the side surface of the storage case 65 or the like.

  In FIG. 6, each touch panel 72 is provided as a monitor for each dwelling unit 14 and is individually connected to the LAN 71. The LAN 71 is further connected with a control panel 73, an apartment management device 74, and a cash on delivery interface 75.

  The control panel 73 corresponds to the host machine in the present invention. The host device accepting means, transport control means, billing means, current position detecting means, and transmitting means in the present invention are realized by software installed in the host machine. The touch panel 72 corresponds to a terminal in the present invention. The display control means provided in the terminal according to the present invention is realized by predetermined hardware elements in the touch panel 72 or software in the ROM. The LAN 71 corresponds to the intra-building communication path in the present invention.

  The control panel 73 can exchange data with each touch panel 72, the condominium management device 74, and the cash on delivery interface 75 via the LAN 71. The control panel 73 is arranged on the basement of the rental apartment 10 together with the article operation device 20, and the in-building transport device 17, the vending machine type product supply device 21, the laundry take-in device 22 and the cash delivery delivery device via a dedicated control cable. 23, and a control signal is sent to them to control delivery and conveyance of articles. Although the articulated robot 25 is not described in the block of the article operation device 20 in FIG. 6, the articulated robot 25 can be used instead of the vending machine type product supply device 21 or the like.

  Before explaining the specific operation of the in-building service system 70 in FIG. 6, the screen displayed on the touch panel 72 when the resident of each dwelling unit 14 purchases a product is outlined with reference to FIGS. 7 and 8. explain.

  FIG. 7A is a menu screen displayed on the touch panel 72 when the resident of the dwelling unit 14 turns on the touch panel 72. In this menu screen, the in-building service system 70 provides the resident of each dwelling unit 14 to the resident. Products and services sold are displayed by category. In the example of FIG. 7A, the sales products are classified into three categories: “soft drink”, “bread / confectionery”, and “life miscellaneous goods”. In addition, there is no classification for sales services, and there is currently only one service item “Laundry”. These product categories and service items are touch buttons displayed on the screen of the touch panel 72.

  In the screen of FIG. 7A, the expected time (“20:00”) from when the product is ordered until it reaches the article loading / unloading unit 64 of his / her dwelling unit 14 is displayed as information at the bottom. The estimated time is calculated based on the route from the place of the article operation device 20 to the purchaser's dwelling unit 14, the degree of conveyance, and the like. In addition, about sale of food / beverage products, you may make it start conveyance after heat-processing with a microwave oven, In that case, goods delivery time may be prolonged. Commercial products for sale shall include low-temperature foods and beverages that have been refrigerated or frozen.

  Each resident of the dwelling unit 14 (hereinafter referred to as a “purchaser” in order to distinguish it from a resident who requests laundry by the touch panel 72 or a resident who receives a delivery product) from the screen of FIG. Touch the touch button of the item that contains the category you want to purchase with your finger. For example, it is assumed that the purchaser touches a touch button of “soft drink”. As a result, the screen of the touch panel 72 is switched to the screen of FIG.

  In FIG.7 (b), the brand name (brand) contained in the classification | category of a soft drink is displayed. When there are many product names included in the soft drink classification, all product names cannot be displayed on the touch panel 72 at one time, so a predetermined number of product names are grouped on one page. It is divided into pages and displayed on the touch panel 72. That is, at the lower part of the screen of the touch panel 72, touch buttons of “Previous page” and “Next page” are displayed, and when the purchaser touches either with a finger, the product name of the previous page or the next page is displayed. The purchaser selects a page including the product name desired to purchase by touching the touch buttons of the “previous page” and “next page”, and then touches the touch button of the displayed product name. For example, it is assumed that the purchaser touches the touch button of “mandarin orange juice”. Thereby, the screen of the touch panel 72 is switched to the screen of FIG. When the purchaser touches the “cancel” touch button, the screen of the touch panel 72 returns to the menu screen of FIG.

  In FIG. 8A, “Purchase” and “Cancel” are displayed while displaying “Tangerine juice” (* “Tangerine juice” is an ordinary name but will be described as a product name) of the product name specified by the user. Touch button is displayed. When the purchaser touches the “Purchase” touch button, the screen of the touch panel 72 is switched to the screen of FIG. When the purchaser touches the “cancel” touch button, the screen of the touch panel 72 returns to the screen of FIG. It should be noted that a screen for inputting the purchase quantity of the purchased product is interposed between the screen of FIG. 7B and the screen of FIG. 8A, and the purchaser specifies the purchase quantity on the intervening screen. It is also possible to confirm both the purchased product and the number of purchases on the screen of 8 (a). When there is no purchase quantity instruction, the purchase quantity is set to 1.

  In the screen of FIG. 8B, “Thank you” is displayed, and it is notified that the purchaser's order has been accepted. In addition, “continue purchase” and “menu” touch buttons are displayed. When the purchaser touches the “continue purchase” touch button, the screen returns to the screen of FIG. 7B, and when the “menu” touch button is touched, the screen returns to the first menu screen of FIG.

  The flowchart of the merchandise sales service process in FIG. 9 will be described. The product sales service process of FIG. 9 and the laundry service process of FIG. 11 described later are both executed by a computer program installed in the control panel 73, and the timing for displaying the screen of FIG. 7A on the touch panel 72 of the dwelling unit 14. Start with. 9 and 11, corresponding control signals are sent from the control panel 73 to the vending machine type product supply device 21 (or the articulated robot 25) and the in-building transport device 17 to supply the vending machine type products. The device 21 and the in-building transport device 17 are caused to perform operations corresponding to the processing. Note that the article flow in the in-building transport device 17 is reversed between the product sales service process in FIG. 9 and the laundry service process in FIG. 11. That is, in the merchandise sales service process of FIG. 9, the purchased merchandise is conveyed from the article operation device 20 to the resident dwelling unit 14, and in the laundry service process of FIG. 11, the laundry is transferred from the resident dwelling unit 14 to the article operation device 20. Be transported.

  In FIG. 9, in STEP 101, it is determined whether or not a product purchase has been received from the touch panel 72. If YES, the process proceeds to STEP 102, and if not, the process ends. Specifically, whether or not a product purchase is accepted from the touch panel 72 is determined based on whether or not the purchaser has touched the “purchase” touch button on the screen of FIG.

  In STEP 102, the purchaser's dwelling unit 14 and the purchased product are detected. Each touch panel 72 is assigned an identification number, and the control panel 73 receives the identification number information of the communication partner's touch panel 72 during communication with each touch panel 72 and determines the purchaser's dwelling unit 14 from the identification number information. Can be determined. Strictly speaking, the purchased product is a brand of the purchased product, but the brand is detected from the identification number information of the purchased product received by the control panel 73 from the touch panel 72. Each brand is also given an identification number for identifying the brands in advance.

  In STEP 103, the product 48 as the purchased product is moved from the vending machine type product supply device 21 to the horizontal transfer device 31. The goods 48 depart from the horizontal transfer device 31 in the in-building transport device 17. In STEP 104, the product 48 is delivered to the dwelling unit 14 of the delivery destination purchaser by the in-building transport device 17.

  The delivery of the product 48 by the in-building transport device 17 in STEP 104 will be described in detail. The product 48 is placed on the tray 49 and is transported in the horizontal direction by the horizontal transfer device 31 together with the tray 49, and the purchaser's dwelling unit 14. It is stopped by the detent device 39 at the position of the elevating device 32 that goes up, and is carried into the elevating basket 33 of the elevating device 32 by the lateral feed device 38. After the goods 48 are carried in, the raising / lowering basket 33 rises and stops at the height of the article loading / unloading section 64 of the purchaser's dwelling unit 14. The product 48 is moved to an appropriate location in the storage case 65 by the roller conveyor 67 in the storage case 65 while being placed on the tray 49.

  In STEP 105, it is determined whether or not the product 48 has arrived at the purchaser's dwelling unit 14, and the process proceeds to STEP 106 as soon as it arrives. The arrival of the product 48 at the purchaser's dwelling unit 14 can be, for example, the time when the delivery of the product 48 from the lifting basket 33 is completed and the open / close door 54 is closed. Since the door 54 is opened and closed by a control signal from the control panel 73 to the lifting device 32, the control panel 73 can detect the time when the door 54 is closed. The arrival time is used to determine the billing time as the execution time of the next STEP 106.

  In STEP 106, the purchase price of the product 48 is charged to the purchaser. Specifically, the control panel 73 instructs the condominium management device 74 via the LAN 71 to charge the purchaser for the purchase price of the product 48. The condominium management device 74 adds the charge amount of the product 48 to the monthly rent charged to the purchaser's dwelling unit 14 and charges the resident. Typically, each resident will be billed for the purchase price, not for each individual purchase, but for the total purchase for each month. Specifically, each resident's payment for the billed amount is carried out by automatic debiting from a bank account in the name of the resident, bank remittance procedures that the resident goes to a bank or the like.

  The conveyance information screen of FIG. 10 is displayed on the touch panel 72 following the screen of FIG. 8B on the purchaser's touch panel 72, and is displayed in the execution period of STEPs 104 and 105 of FIG. On the conveyance information screen, the commodity storage icon 80, the underground conveyor icon 81, the elevator icon 82, and the dwelling unit icon 83 are displayed on the vending machine type product supply device 21, the horizontal transfer device 31, and the elevator in the actual rental apartment 10 by the purchaser. It is displayed in a layout substantially equal to the layout of the basket 33 and the dwelling unit 14 so that the purchaser can easily imagine the transport status of the product 48 by looking at the transport information screen. The merchandise icons 84a to 84c are associated with the merchandise 48 purchased by the purchaser, and the position of the merchandise 48 on the transport information screen corresponding to the current position of the merchandise 48 during transport by the in-building transport device 17 Is displayed.

  In FIG. 10, for convenience, it is described that three product icons 84a to 84c are displayed at the same time. However, in the actual transport information screen, the product icon 84a → the product icon 84b is accompanied with the progress of the transport of the product 48. → Displayed one by one in the order of product icons 84c. When the merchandise 48 enters the article loading / unloading section 64, a merchandise icon 84c is displayed on the touch panel 72, and a buzzer (not shown) arranged on the touch panel 72 sounds, or the merchandise 48 arrives at the article loading / unloading section 64. The arrival notification icon 85 for informing the user blinks to notify the purchaser of the arrival of the product 48.

  FIG. 10 shows only where the product 48 displayed on the conveyance information screen is among the three of the underground conveyor icon 81, the elevator icon 82, and the dwelling unit icon 83, but the current position information of the product 48 is shown in these three. It is not meant to be limited, and the position being conveyed by the horizontal transfer device 31 is divided into the positions (A), (B),... (H) in FIG. 32, the position being conveyed can be displayed by dividing it into the positions (B1), (F1), (F2),... (F7).

  Although FIG. 10 shows the conveyance information screen of the product 48, the same applies to the conveyance information screen of the laundry in the laundry service processing of FIG. 11 described later and the cash-on-delivery delivery product processing in the cash-on-delivery delivery service processing of FIG. be able to. In addition, the movement process in the conveyance information screen about the laundry in the laundry service process is in the opposite direction to the movement process with the product 48 or the cash on delivery delivery.

  It is possible that products are ordered almost simultaneously from the plurality of dwelling units 14 and the plurality of products are in a state of waiting for transport by the in-building transport device 17. In principle, products are transported by the in-building transport device 17 in the order received, but if there are multiple purchased products waiting to be transported, priority may be given to transport according to the classification of the purchased products. it can. In other words, foods and drinks exist in a refrigerated state or a warmed state, and if they are not transported as quickly as possible, the temperature will change and the product value will decrease, and the purchaser will also want to eat and drink immediately. There are many. In order to cope with such a current situation, the control panel 73 transports food and drinks with priority over transport of non-food and drinks (for example, miscellaneous goods) when a plurality of waiting for transport of purchased goods occurs. . However, a time limit can be set for the waiting time, and when the purchased product is postponed for non-food and beverages and the transport waiting time exceeds the time limit, it can be transported immediately.

  A flowchart of the laundry service process of FIG. 11 will be described. In STEP 111, it is determined whether or not a washing request has been received from the touch panel 72. If there is, the process proceeds to STEP 112. If not, the process ends. Specifically, whether or not a laundry request has been received from the touch panel 72 is shown on the next confirmation screen (not shown) after the resident touches the “laundry” touch button on the screen of FIG. The determination is made based on whether or not a touch button such as “Determination” is touched. The resident as the client puts the laundry into the laundry net or laundry basket and puts it in the storage case 65 before touching the decision touch button on the confirmation screen.

  In STEP 112, the client's dwelling unit 14 is detected. The specific method of detecting the dwelling unit 14 is the same as STEP 102 in FIG. In STEP 113, the laundry is transported from the article loading / unloading unit 64 by the in-building transport device 17 to the laundry taking-in device 22 of the article operating device 20.

  The conveyance of the laundry will be specifically described. First, the elevator basket 33 of the elevator device 32 corresponding to the client's dwelling unit 14 is stopped by the dwelling unit 14 in an empty state. The roller conveyor 67 in the storage case 65 circulates so that the laundry is moved toward the lifting basket 33, and the laundry is moved into the lifting basket 33. The raising / lowering basket 33 carries a laundry and descends to the basement. When the elevating basket 33 arrives at the basement, the belt conveyor 55 circulates in the direction to take out the laundry in the elevating basket 33 from the elevating basket 33, and the belt conveyor 42 of the lateral feed device 38 is in the opposite direction to the time of delivery of the purchased product. The laundry moves around from the inside of the elevating basket 33 to the buffer table 35 and further to the upper surface of the horizontal transfer device 31 by entrainment toward the horizontal transfer device 31 by the entrainment plate 44. The horizontal transfer device 31 circulates in a direction opposite to that at the time of delivery of the purchased product, whereby the laundry is carried to the laundry take-in device 22 by the horizontal transfer device 31 and taken in.

  In addition, when the vending machine type product supply device 21 and the laundry product taking-in device 22 are not disposed on the same end side in the extending direction of the horizontal transfer device 31, but are disposed on opposite end sides. The rotating direction of the horizontal transfer device 31 can be the same when delivering the purchased product and when collecting the laundry. In addition, the laundry product flowing on the horizontal transfer device 31 is taken in from the horizontal transfer device 31 by the laundry product pickup device 22 (FIG. 1) or the articulated robot 25 (FIG. 1). The laundry company regularly visits the take-in place, such as once a day, collects the collected laundry items, takes them back to their laundry company, performs laundry, and delivers them at a later date.

  In STEP 114, it is determined whether or not the laundry request product has arrived at the client's dwelling unit 14, and the process proceeds to STEP 115 as soon as it arrives. In STEP 115, the requester is charged for the laundry fee for the laundry. Specifically, the control panel 73 instructs the condominium management device 74 via the LAN 71 to charge the client for the washing fee of the purchased product. The concrete processing in the apartment management device 74 for this instruction is the same as that in STEP 106 of FIG.

  A flowchart of the cash-on-delivery home delivery receipt service process of FIG. 12 will be described. The cash-on-delivery home delivery receipt service process is executed by a computer program installed in the control panel 73.

  In STEP 121, it is determined whether or not cash-on-delivery delivery has been received. If yes, the process proceeds to STEP 122. If not, the process ends. Specifically, whether or not the cash-on-delivery delivery has been accepted is determined by the cash-on-delivery delivered to the cash-on-delivery home delivery device 23 by the resident of the dwelling unit 14 of the rental apartment 10. The determination is made based on whether or not a predetermined operation such as operating a predetermined switch attached to the interface 75 (FIG. 6) has been performed.

  In STEP 122, the buzzer of the touch panel 72 of the dwelling unit 14 to which the cash on delivery delivery is delivered is sounded, and the fact that the cash on delivery delivery addressed to the dwelling unit 14 has reached the cash on delivery delivery device 23 is displayed on the screen of the touch panel 72. . The delivery unit for the cash-on-delivery delivery destination is designated by the home-delivery operator by operating a key attached to the cash-on-delivery interface 75 (FIG. 6).

  In STEP123, it is determined whether or not there is a response from the resident of the called dwelling unit 14, and if there is a response, the process proceeds to STEP124, and if there is no response even after a predetermined time, the process ends. Specifically, whether or not there is a response is determined by whether or not the resident has touched a response touch button displayed on the screen of the touch panel 72.

  In STEP 124, it is determined whether or not the resident of the delivery destination of the cash on delivery delivery has accepted the receipt and payment of the cash delivery delivery, and if it is accepted, the process proceeds to STEP 125, and if not, the process is terminated. Specifically, whether or not it is accepted is determined based on whether the resident has touched the acceptance / rejection touch button displayed on the screen of the touch panel 72. If the resident accepts the receipt, the courier connects his / her cash-carrying machine he / she has carried to the cash-delivery interface 75.

  In STEP 125, the in-building transport device 17 is operated to transport the cash-on-delivery delivery product from the cash-on-delivery home delivery device 23 to the delivery destination dwelling unit 141. The specific delivery method of the cash-on-delivery delivery by the in-building transport device 17 in STEP 125 is the same as the specific delivery method of the product 48 by the in-building transport device 17 in STEP 104 of FIG.

  In STEP 126, it is determined whether or not the cash-on-delivery delivery has arrived at the delivery destination dwelling unit 14, and the process proceeds to STEP 127 as soon as it arrives. A specific example of how to determine arrival at STEP 126 is the same as STEP 105 in FIG.

  In STEP 127, a process in which the management company of the apartment management device 74 replaces the cash-on-delivery fee on behalf of the resident of the delivery destination dwelling unit 14 on the cash-on-delivery machine connected to the cash-on-delivery interface 75 is implemented. As a result, the delivery company of the delivery person receives the cash on delivery fee from the management company of the in-building service system 70.

  In STEP128, the cash-on-delivery fee is charged to the resident. A predetermined fee related to advancement can be added to the cash-on-delivery fee. The specific charging method in STEP 128 is the same as STEP 106 in FIG.

  Purchases of merchandise 48, laundry washing requests, and receipt of cash-on-delivery home delivery by residents of each dwelling unit 14 are concentrated in time, and there may be a plurality of articles waiting to be transported in the rental apartment 10. In such a case, it is preferable to prioritize the conveyance of the merchandise 48 over the laundry and the cash-on-delivery delivery. This is because the merchandise 48 is often urgent, such as food and drink, while the articles other than the merchandise 48, such as laundry and cash-on-delivery, have few problems even if it takes some time to transport. .

  In the cash-on-delivery home delivery receiving service process of FIG. 12, the in-building transport device 17 is limited to the cash-on-delivery home delivery, but not only the cash on delivery home delivery by using the two-way transport of the in-building transport device 17. It can also be used effectively for delivery of ordinary home delivery items. In other words, regardless of whether it is a cash-on-delivery delivery product or an ordinary delivery product, the delivery agent needs to receive a receipt stamp or signature from the resident of the delivery destination. Therefore, the slip is sent to the delivery destination dwelling unit 14 together with the delivered goods. The process so far is merely changing the cash-on-delivery delivery in STEP 121 to STEP 125 in FIG. 12 to the delivery delivery. Next, the resident of the delivery destination dwelling unit 14 receives the home delivery, stamps or signs the slip, and the slip is reversely transported from the dwelling unit 14 to the cash delivery home delivery delivery device 23 by the in-building transport device 17. , Delivered to the courier. The processing of the reverse conveyance of the slip is only to change the laundry of STEP 111 to STEP 113 in FIG. 11 into the slip, and the return destination of the slip is the delivery delivery delivery for which the courier is waiting for the return of the slip Near the device 23.

  Although the present invention has been described with reference to the embodiments, the present invention is not limited to this, and it is added that the present invention includes various modifications within the scope of the gist thereof.

DESCRIPTION OF SYMBOLS 10 ... Rental apartment, 14 ... Dwelling unit, 17 ... Conveyance apparatus in a building, 20 ... Article operation apparatus, 21 ... Vending machine type product supply apparatus, 22 ... Laundry taking-in apparatus, 23・ ・ ・ Cash on delivery delivery device, 25 ... Articulated robot 25, 31 ... Horizontal transfer device, 32 ... Elevating device, 38 ... Lateral feed device, 64 ... Goods loading / unloading unit, 70 ... building service system, 72 ... touch panel, 73 ... control panel, 74 ... condominium management device, 75 ... cash on delivery interface.

Claims (4)

A transport device that is deployed in a building and transports articles between each customer compartment and an article storage location in the building;
A terminal that has an image display unit and is provided in each customer section and the customer issues an instruction;
A host machine that can communicate with each terminal via a communication path in the building.
The host machine is
Receiving means for receiving customer instructions from each terminal;
Conveyance control means for conveying the article to the conveyance device between the customer section of the customer and the article storage location in response to an instruction from each customer received by the reception means;
Billing means for imposing a charge on the transported article to a customer of the transported article by the transporting device;
A current position detecting means for detecting a current position in a transport path for an article being transported by the transport device;
If the customer's instruction received from the terminal and received by the receiving means is purchase of a product stored in the article storage location, the customer instructs the customer via the transport control means. The customer section specified by the terminal from which the product is issued is designated as the destination for the purchased product, the purchased product is transported by the transport device, and the position of the purchased product detected by the current position detecting means is displayed in the image display unit. The purchase fee specified at the timing of detecting that the purchased product has arrived at the customer compartment by an opening / closing door provided in the customer compartment and for taking in / out the transported goods. It was charged,
If the instruction from the customer that is instructed by the operation of the terminal of the customer and received by the accepting means is a service realized by the transportation of the article from the customer section, the service is provided via the transport control means. The article is conveyed by the conveying apparatus with the conveyance destination specified by the content of the article as the conveyance destination of the article, the position of the article detected by the current position detecting unit is displayed on the image display unit, and the charging unit And a fee according to the service, and the fee specified at the timing when the article detects that the contents of the service have been fulfilled and arrived at the customer section is charged. In-building service system. In the building service system according to claim 1 ,
The transport control means, when there are a plurality of articles waiting to be transported in response to a transport instruction from a plurality of customers, transports articles from the article storage place to the customer section from the customer section to the article storage place. An in-building service system characterized by causing the transfer device to give priority to article transfer. In the building service system according to claim 2 ,
The transport control means, when there are a plurality of purchased products waiting to be transported in response to a transport instruction from a plurality of customers, causes the transport device to transport food and drink to the transport device in preference to non-food and drink products. Inside service system. In the building service system according to claim 3 ,
The billing means accepts the cash-on-delivery delivery for the cash-on-delivery delivered from the customer storage location to the customer's customer zone after the customer in each customer zone has accepted the receipt via the terminal of the customer zone. In a building characterized in that it is connected to a cash-on-delivery machine of a delivery person who has delivered to the article storage place, transmits cash-in-charge fee replacement payment acceptance data to the cash on delivery machine, and charges the cash-on-delivery charge to the customer Service system.

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