WO2012057259A1

WO2012057259A1 - In-building service system

Info

Publication number: WO2012057259A1
Application number: PCT/JP2011/074800
Authority: WO
Inventors: 聖中西
Original assignee: プロパティエージェント株式会社
Priority date: 2010-10-27
Filing date: 2011-10-27
Publication date: 2012-05-03
Also published as: CN102753459A; JP2012094001A; JP4764952B1; CN102753459B

Abstract

The present invention treats as a problem the provision of a rental apartment building (10) wherein it is possible for a resident to purchase desired products and receive same rapidly while remaining in one's own apartment and avoiding coming face to face with another person. In order to solve the problem, the present invention comprises an in-building conveyor device (17) which is installed in a rental apartment building (10) and which is capable of conveying individual items to respective apartments (14). When a product purchase operation is made by a resident via a touch panel, the in-building conveyor device (17) is activated, the purchased product is transferred from a vending machine-type product supply device (21) to the in-building conveyor device (17), and is conveyed by the in-building conveyor device (17) to the resident's apartment (14). The location of the purchased product is thereupon displayed on the touch panel, and payment is charged at a prescribed timing according to the location of the purchased product.

Description

In-building service system

The present invention relates to an in-building service system that provides services to each customer in a building using a transfer device in the building.

Conventionally, as this kind of in-building service system, as shown in Patent Document 1 below, a delivery pipe 30 deployed in a building, a personal computer 60a deployed in a guest room, and a management server 10a connected to the personal computer 60a A delivery system in which the management server 10a receives an order for a product from the personal computer 60a, controls the delivery of the product by controlling a system such as the delivery pipe 30 and the like, and the price of the product is charged from the price database Is known (see [0056], [0072], [FIG. 4]).

Further, as a system for delivering non-commodities, as shown in Patent Document 2 below, dirty clothes are put into a container from a guest room, placed on a lifting device in each room, and a predetermined signal is sent to the cleaning room 18c. There is known a package transportation system for a high-rise building to be transported (page (5), upper right column, line 11-lower left column, second line).

JP 2001-253511 A Japanese Patent Laid-Open No. 48-04471

Here, in this type of automatic transport system, it is possible to eliminate contact with humans and satisfy their own requirements, but unlike buying and selling of other people, it causes psychological anxiety to users who are customers There is.

Specifically, first, when ordering a product or service, the user is made to feel uneasy about whether or not the system is operating based on the contents of the order. Secondly, at the time of billing, the user is worried that only billing will be done and goods and services cannot be enjoyed.

In view of the above circumstances, the present invention can solve the user's psychological anxiety regarding the operating status of the system, and the user may not be able to enjoy goods and services only when charging is made. The purpose is to provide an in-building service system that can alleviate anxiety at the same time.

The in-building service system of the first invention is
A transport device that is deployed in a building and transports articles between each customer compartment and an article storage location in the building;
A terminal that has an image display unit and is provided in each customer section and the customer issues an instruction;
A host machine that can communicate with each terminal via a communication path in the building.
The host machine is
Receiving means for receiving customer instructions from each terminal;
Conveyance control means for conveying the article to the conveyance device between the customer section of the customer and the article storage location in response to an instruction from each customer received by the reception means;
Billing means for imposing a charge on the transported article to a customer of the transported article by the transporting device;
A current position detecting means for detecting a current position in a transport path for an article being transported by the transport device;
When an instruction from the customer that is instructed by the operation of the terminal of the customer and received by the receiving means is purchase of a product stored in the article storage location, the instruction is given by the customer via the transport control means. The customer section specified by the issued terminal is designated as the purchase destination of the purchased product, the purchased product is transported by the transport device, and the position of the purchased product detected by the current position detecting means is displayed on the image display unit. And displaying the purchase price on the charging means, and charging the specified purchase price at a predetermined timing based on the position of the purchased product detected by the current position detecting means.

According to the in-building service system of the first invention, the purchased product is confirmed by an instruction by the operation of the customer's terminal, and the delivery destination of the purchased product is specified as the customer section. And since the present position of the purchased goods is displayed on the image display part during conveyance, the purchaser can imagine the conveyance situation.

Furthermore, the purchase price of the purchased product is specified, and the charge is charged at a predetermined timing based on the position of the purchased product. Therefore, in conjunction with the current position of the product displayed on the image display unit, it is possible to charge the purchase product in a manner that is satisfactory to the purchaser.

Thus, according to the in-building service system of the first invention, when a product is purchased by an instruction by a customer's terminal operation, the user's psychological anxiety regarding the operating status of the system can be resolved. In addition, it is possible to simultaneously resolve the user's anxiety that only billing is performed at the time of billing and that goods and services cannot be enjoyed.

The in-building service system of the second invention is
A transport device that is deployed in a building and transports articles between each customer compartment and an article storage location in the building;
A terminal that has an image display unit and is provided in each customer section and the customer issues an instruction;
A host machine that can communicate with each terminal via a communication path in the building.
The host machine is
Receiving means for receiving customer instructions from each terminal;
Conveyance control means for conveying the article to the conveyance device between the customer section of the customer and the article storage location in response to an instruction from each customer received by the reception means;
Billing means for imposing a charge on the transported article to a customer of the transported article by the transporting device;
A current position detecting means for detecting a current position in a transport path for an article being transported by the transport device;
When the instruction from the customer, which is instructed by the operation of the terminal of the customer and accepted by the accepting means, is a service realized by the transportation of the article from the customer section, the service is controlled via the transport control means. The article is conveyed by the conveyance device with the conveyance destination specified by the contents as the conveyance destination of the article, the position of the article detected by the current position detection unit is displayed on the image display unit, and the billing unit A fee corresponding to the service is specified, and the specified fee is charged at a predetermined timing based on the position of the article detected by the current position detecting means.

According to the in-building service system of the second invention, the service content is determined by an instruction by the operation of the customer's terminal, and the transport destination of the article targeted for the service is specified. And since the present position of the said goods is displayed on an image display part during conveyance, the customer who enjoys a service can image the condition.

Furthermore, a charge corresponding to the service content is specified, and the charge is charged at a predetermined timing based on the position of the article to be serviced. For this reason, it is possible to charge the service fee in a manner that is satisfactory to the customer in conjunction with the current position of the article to be service displayed on the image display unit.

Thus, according to the in-building service system of the second invention, even when the customer enjoys the service realized by the transportation of the article from the customer section, the user's psychological anxiety regarding the operating status of the system is reduced. In addition to being able to eliminate this problem, it is possible to simultaneously resolve the user's anxiety that the user may not be able to enjoy the product or service when only charging is performed.

The in-building service system of the third invention is
A transport device that is deployed in a building and transports articles between each customer compartment and an article storage location in the building;
A terminal that has an image display unit and is provided in each customer section and the customer issues an instruction;
A host machine that can communicate with each terminal via a communication path in the building.
The host machine is
Receiving means for receiving customer instructions from each terminal;
Conveyance control means for conveying the article to the conveyance device between the customer section of the customer and the article storage location in response to an instruction from each customer received by the reception means;
Billing means for imposing a charge on the transported article to a customer of the transported article by the transporting device;
A current position detecting means for detecting a current position in a transport path for an article being transported by the transport device;
When the instruction from the customer that is instructed by the operation of the terminal of the customer and received by the accepting means is the purchase of the product stored in the article storage location, the instruction is given by the customer via the transport control means The customer section specified by the issued terminal is designated as the purchase destination of the purchased product, the purchased product is transported by the transport device, and the position of the purchased product detected by the current position detecting means is displayed on the image display unit. And causing the charging means to specify the purchase fee, and charging the specified purchase fee at a predetermined timing based on the position of the purchased product detected by the current position detection means,
When the instruction from the customer, which is instructed by the operation of the terminal of the customer and accepted by the accepting means, is a service realized by the transportation of the article from the customer section, the service is controlled via the transport control means. The article is conveyed by the conveyance device with the conveyance destination specified by the contents as the conveyance destination of the article, the position of the article detected by the current position detection unit is displayed on the image display unit, and the billing unit A fee corresponding to the service is specified, and the specified fee is charged at a predetermined timing based on the position of the article detected by the current position detecting means.

According to the in-building service system of the third invention, not only when purchasing a product by an instruction by the operation of the customer's terminal, but also when the customer enjoys a service realized by transporting an article from the customer section In either case, the user's psychological anxiety about the operating status of the system can be resolved, and at the same time, the user's anxiety that the product or service may not be enjoyed only when charging is made can do.

The in-building service system of the fourth invention is the third invention,
When there are a plurality of articles waiting to be conveyed in response to a conveyance instruction from a plurality of customers, the conveyance control means is configured to convey the articles from the article storage place to the customer section from the customer section to the article storage place. It is characterized in that the transfer device is made to have priority over transfer.

According to the fourth aspect of the invention, the transportation of the purchased product from the article storage location to the customer compartment is prioritized over the transportation of the service target product from the customer compartment to the article storage location. And the conveyance of the articles | goods according to the urgency is implemented between the articles | goods to take over. Thereby, it becomes possible to satisfy the satisfaction of the whole plurality of users in the building while solving the above-mentioned user's anxiety.

The in-building service system of the fifth invention is any one of the first, third, and fourth inventions,
The billing means accepts the cash-on-delivery delivery for the cash-on-delivery delivered from the customer storage location to the customer's customer zone after the customer in each customer zone has accepted the receipt via the terminal of the customer zone. It is connected to the cash-on-delivery machine of the courier who has delivered to the article storage location, and transmits the cash-on-delivery charge replacement payment acceptance data to the cash-on-delivery machine and charges the customer for the cash on delivery charge.

According to the in-building service system of the fifth invention, the customers of each section in the building can solve the above-mentioned anxiety of the user, and the cash-on-delivery delivery addressed to the own section can be made while staying in the own section. You can receive it.

The in-building service system according to a sixth aspect of the present invention is any one of the first to fifth aspects of the invention.
The said conveyance control means makes the said conveying apparatus convey a food / beverage product preferentially over a non-food / beverage product, when there exist multiple purchase goods waiting for conveyance with respect to the conveyance instruction | indication from a some customer.

According to the in-building service system of the sixth invention, among the purchased products, the transport of the food and drink is prioritized over the transport of the non-food and drink, and as a result, the food and drink and the non-food and drink are urgent. The goods are transported. Thereby, it becomes possible to satisfy the satisfaction of the whole plurality of users in the building while solving the above-mentioned user's anxiety.

Schematic of a rental apartment equipped with an in-building transport device. The schematic diagram of the whole conveyance apparatus in a building. The detailed view which looked at the basement part of the conveyance apparatus in a building from upper direction. FIG. 3 is a detailed view of the space between the horizontal transfer device and the lifting basket of the in-building transfer device on the basement floor as viewed in the extending direction of the horizontal transfer device. The structure figure which looked at the part of the conveyance apparatus in a building between the raising / lowering apparatus and the article taking-in / out part of a dwelling unit with the eyes | visual_axis of the horizontal direction. The whole block diagram of the service system in a building. The figure which shows the display screen of a touch panel in case the customer of each dwelling unit gives an instruction | indication via a touch panel. The display screen figure displayed following the display screen of FIG. The flowchart of the service implemented with respect to the goods order from the customer of each dwelling unit. The screen figure of the touch panel which displays conveyance information until the purchase goods which the resident ordered are delivered to one's dwelling unit. The flowchart of the service implemented with respect to the washing request from the customer of each dwelling unit. The flowchart of the service implemented when the customer of each dwelling unit receives cash on delivery delivery.

In FIG. 1, the rental apartment 10 is constructed facing a road 11 and is composed of an above-ground portion 12 and an underground portion 13 and is equipped with an in-building transport device 17. The in-building transport device 17 includes a lateral feed device 38 (FIG. 3) described later in addition to the horizontal transfer device 31 and the lifting device 32 shown in FIG. Each floor of the ground portion 12 is partitioned into a plurality of dwelling units 14 (corresponding to the customer section of the present invention). The underground part 13 is an article storage place, and the article operating device 20 is provided. The article operating device 20 includes a vending machine type product supply device 21, a laundry product taking-in device 22, and a cash-on-delivery home delivery device 23.

In order to deliver the product from the vending machine type product supply device 21 to the horizontal transfer device 31, a well-known product selection structure adopted in a vending machine for drinks or the like (discharge outlet protruding type vending machine type product supply device 21 in FIG. 3). Employs this structure), and an articulated robot 25 can also be used. The multi-joint robot 25 may be provided exclusively for each of the vending machine type product supply device 21, the laundry product take-in device 22, and the cash-on-delivery home delivery device 23, but can also be shared by them. When the articulated robot 25 is used as the vending machine type product supply device 21, a storage box or a storage shelf for storing products in a predetermined range is prepared for each brand, and the articulated robot 25 can store a desired brand in the storage box or the like. The product is gripped by a pair of gripping claws 30 and carried onto the horizontal transfer device 31, then the grip is released and placed on the horizontal transfer device 31. The horizontal transfer device 31 is composed of, for example, a strut type conveyor.

The articulated robot 25 will be described in detail. The articulated robot 25 includes a first arm 27, a second arm 28, and a third arm 29 in order from the base side. The guide rail 26 extends in parallel to the horizontal transfer device 31 over a length range from the vending machine type product supply device 21 to the cash on delivery delivery device 23, and the first arm 27 is connected to the horizontal transfer device 31. Guide along. The articulated robot 25 is appropriately moved to a position corresponding to the vending machine type product supply device 21, the laundry product take-in device 22, and the cash-on-delivery home delivery device 23, and can be stopped there. Between the first arm 27 and the second arm 28, and between the second arm 28 and the third arm 29 are rotatable joints. Further, the first arm 27 is extendable and the second arm 28 is not only extendable and retractable, but the front portion can rotate about the axis with respect to the base portion. The pair of gripping claws 30 are attached to the tip of the third arm 29 and are openable and closable. The gripping claws 30 are closed when gripping an article and open when releasing the article.

The building to which the present invention is applied is not limited to the rental apartment 10, but is a condominium, or is divided into a plurality of rooms instead of a plurality of dwelling units, such as a business hotel or a resort apartment. It may be a SOHO (Small Office Office Home Office) type joint office, or a building where all the rooms are rented. Further, the location of the article operating device 20 is not limited to the basement, and it may be a place on another floor such as the first floor if it is a floor with a place suitable for space for carrying in and out goods and goods. Can do. The rental apartment 10 does not have to have all its dwelling units 14 for rental. Some of the dwelling units 14 may be owned by the owner, or all the dwelling units 14 may be owned by the owner. The person in each section of the building to which the present invention is applied is not limited to a resident, but also includes a person who temporarily uses or stays for work or a meeting without living.

In the rental apartment 10, the owner may be different for each dwelling unit 14. One owner may own a plurality of dwelling units 14. Furthermore, about each dwelling unit 14, the resident and the owner may differ. Each owner entrusts management of their dwelling units to a common manager. The in-building service system 70 of FIG. 6 described later is typically managed and operated by the common administrator.

In FIG. 2, (B1), (F1), (F2),... (F7) indicate the first basement, the first floor, the second floor,. (A), (B),... (H) indicate horizontal positions. The in-building transport device 17 includes a horizontal transfer device 31 provided in (B1) and a lifting device 32 provided in each position of (A) to (H) in the horizontal direction. It should be noted that the fact that the rental apartment 10 is on the first basement floor and the seventh floor above the ground, and that a total of seven lifting devices 32 are arranged in the rental apartment 10 are merely examples of the present invention, and the present invention is limited thereto. Not what you want.

The horizontal transfer device 31 extends in the horizontal direction, places an article thereon, and conveys it in the horizontal direction. The vending machine type product supply device 21 is disposed on one end side of the horizontal transfer device 31 and supplies products to the horizontal transfer device 31. In FIG. 2 and FIG. 3 to be described later, the laundry take-in device 22 and the cash-on-delivery delivery device 23 in FIG. 1 are not shown, but they are also shown in the horizontal direction in which the horizontal direction transfer device 31 extends. It is installed in a place where goods can be passed between them.

Each raising / lowering device 32 has one raising / lowering basket 33 which raises / lowers in the height range from (B1) to (F7). Each lifting basket 33 can be stopped at the height of the article loading / unloading section 64 (B1) and (F1) to (F7). In (B1), the lifting basket 33 delivers articles to and from the horizontal transfer device 31. The article loading / unloading section 64 will be described in detail with reference to FIG.

In FIG. 3 when the horizontal transfer device 31 is viewed from above, the inspection passage 34 is provided along the horizontal transfer device 31 on the side opposite to the lifting device 32 with respect to the horizontal transfer device 31, and an inspector walks. Thus, the operation of the horizontal transfer device 31 and the state of the conveyed article on the horizontal transfer device 31 can be checked. Each buffer table 35 is arranged between the horizontal transfer device 31 and each lifting device 32 so that the height thereof is aligned on the upper surface of the horizontal transfer device 31. One horizontal feed device 38 is disposed in the extending direction of the horizontal transfer device 31 corresponding to each lifting device 32, and conveys articles between the horizontal transfer device 31 and each lifting device 32. The endless horizontal transfer device 31 moves from the end on the vending machine type product supply device 21 side to the opposite end on the upper surface, and each detent device 39 is a vending machine type with respect to each lateral feed device 38. It is arranged to be movable up and down on the side opposite to the product supply device 21 side. Each detent device 39 allows the article flowing on the horizontal transfer device 31 to pass at the upper position, and abuts and stops at the lower position.

FIG. 4 is a view of the situation in which the product 48 is delivered between the horizontal transfer device 31 and the lifting basket 33 of the lifting device 32 as viewed from the extending direction of the horizontal transfer device 31. The product 48 is placed on the tray 49 and is conveyed by the horizontal transfer device 31 together with the tray 49. When the vending machine type product supply device 21 places the product 48 on the horizontal transfer device 31, the product 48 is placed on the horizontal transfer device 31 in a state of being placed on the tray 49, not alone. Alternatively, when the articulated robot 25 first places the tray 49 on the horizontal transfer device 31 and then places the product 48 on the tray 49, the product 48 is transported integrally with the tray 49 thereafter. ing.

When the tray 49 on which the predetermined product 48 is loaded moves from the vending machine type product supply device 21, the detent device 39 is lowered from the upper position to the lower position before passing, and comes into contact with the tray 49. The movement of the product 48 is stopped.

The lateral feed device 38 includes a belt conveyor 42, a bracket 43, and an entrainment plate 44. The belt conveyor 42 extends in a horizontal direction perpendicular to the extending direction of the horizontal transfer device 31 in a range between the horizontal transfer device 31 and the vicinity of the lifting device 32, and on the lower surface side, the horizontal transfer device 31. To the lifting device 32. The bracket 43 is fixed at a predetermined position of the belt conveyor 42 and circulates integrally with the belt conveyor 42. The entrainment plate 44 is fixed to the front side of each bracket 43 in the traveling direction. Although two products 48 and two trays 49 are shown in FIG. 4, this is for convenience of explanation and is actually one by one. If a plurality of entrainment plates 44 are installed on the belt conveyor 42 rather than a single one, when the target product 48 is stopped by the detent device 39, it is quickly taken into the horizontal transfer device 31. Can do.

The buffer table 35 is disposed between the horizontal transfer device 31 and the lifting device 32. In the lateral feed device 38, when the goods 48 and trays 49 to be transported are placed on the belt conveyor 42 and stopped at the corresponding detent device 39, the belt conveyor 42 is activated, and the entrainment plate 44 is After contacting the tray 49 and transporting the product 48 and the tray 49 to the buffer table 35, the belt conveyor 42 stops, and the product 48 and the tray 49 are moved up and down by the lifting device 32 at the buffer table 35. Wait for the basket 33 to come down to the basement.

The elevating basket 33 has openable and

closable doors

53 and 54 on the horizontal transfer device 31 side and the opposite side, respectively. The belt conveyor 55 is disposed on the floor of the elevating basket 33 and moves from the open / close door 53 toward the open / close door 54 on the upper surface side. When the lifting basket 33 arrives at the basement, the open / close door 53 rises and opens the lifting basket 33. The belt conveyor 42 is operated again in synchronization with the opening / closing door 53 being opened, and sends the product 48 and the tray 49 waiting on the buffer table 35 into the lifting basket 33 by the entrainment plate 44.

The open / close door 53 stores the product 48 and the tray 49 in the elevating basket 33 and then descends to close the elevating basket 33. The belt conveyor 55 in the raising / lowering basket 33 operates in accordance with the opening of the opening / closing door 53, moves the product 48 and the tray 49 that have entered the raising / lowering basket 33 to the center of the raising / lowering basket 33, and stops. Thereafter, the lifting basket 33 moves up to the floor of the dwelling unit to which the product 48 is delivered.

FIG. 5 is a view of a range in which the product 48 is delivered between the lifting basket 33 of the lifting device 32 and the article loading / unloading portion 64 of the dwelling unit 14 as viewed in the horizontal direction. The guide tower 59 is constructed in the rental apartment 10 so that a space for moving the lifting basket 33 of the lifting device 32 up and down in the rental apartment 10 is defined inside. The plurality of guide rails 60 are disposed along the inner wall of the guide tower 59. The elevating basket 33 is guided in the vertical direction by the guide rail 60 in the guide tower 59.

The article loading / unloading section 64 is disposed in the vicinity of the guide tower 59 in each dwelling unit 14 and includes a storage case 65, an opening / closing door 66, a roller conveyor 67, and a protective cover 68. The storage case 65 has a capacity for storing the product 48. The opening / closing door 66 moves up and down by a driving device (not shown), and opens and closes an opening formed in the wall of the housing case 65 on the lifting device 32 side so that the product 48 and the tray 49 can pass therethrough. The roller conveyor 67 is disposed on the floor portion of the housing case 65 and circulates by being driven by a driving device (not shown). The protective cover 68 covers the open / close door 66 side in the housing case 65 except for the passage of the product 48.

When the elevating basket 33 carries the product 48 and the tray 49 and arrives at the height of the article loading / unloading portion 64 of the dwelling unit 14, the open /

close doors

54 and 66 rise in synchronization with each other, and the inside of the elevating basket 33 and the housing case 65. The inside is in communication with each other. Thereafter, the belt conveyor 55 in the lifting basket 33 and the roller conveyor 67 in the storage case 65 are operated, and the product 48 moves from the lifting basket 33 into the storage case 65 together with the tray 49. The open /

close doors

54 and 66 descend as the product 48 moves into the storage case 65 and closes the lifting basket 33 and the storage case 65, respectively. The belt conveyor 55 stops operating as soon as the product 48 and the tray 49 are taken out of the lifting basket 33. The roller conveyor 67 stops operating as soon as the product 48 and the tray 49 arrive at the substantially central position in the housing case 65.

When the product 48 arrives in the housing case 65, the resident of the dwelling unit 14 is notified of the arrival by a buzzer sound or visual display. The buzzer sound is generated by a buzzer equipped on the touch panel 72 (FIG. 6). The visual display is generated as a screen of the touch panel 72 using characters, icons, and the like. The resident of the dwelling unit 14 takes out the product 48 that has arrived in the storage case 65 by opening a take-out door provided on the side surface of the storage case 65 or the like.

6, each touch panel 72 is provided as a monitor for each dwelling unit 14 and is individually connected to the LAN 71. The LAN 71 is further connected with a control panel 73, an apartment management device 74, and a cash on delivery interface 75.

The control panel 73 corresponds to a host machine in the present invention, and includes a receiving unit 73a, a conveyance control unit 73b, a charging unit 73c, and a current position detecting unit 73d. The receiving unit 73a, the conveyance control unit 73b, the charging unit 73c, and the current position detecting unit 73d are realized by software installed on the control panel 73. The touch panel 72 corresponds to a terminal in the present invention. The display control means provided in the terminal according to the present invention is realized by predetermined hardware elements in the touch panel 72 or software in the ROM. The LAN 71 corresponds to the intra-building communication path in the present invention.

In this embodiment, the terminal is a touch panel 72, but is not limited to this, and can communicate with a control panel 73 corresponding to a host machine (either wireless communication or wired communication may be used). ) As long as it is an interface, it may be a smartphone or a tablet terminal.

The accepting unit 73a accepts a customer instruction from the touch panel 72, and executes a process of recognizing the dwelling unit 14 specified by the touch panel 72 as a transport destination of the product 48 or a service destination.

In response to the instruction from the dwelling unit 14 recognized by the receiving unit 73a, the conveyance control unit 73b carries the article to the in-building conveyance device 17 between the customer's dwelling unit 14 and the underground portion 13 that is the article storage location. Execute.

The billing unit 73c specifies a charge corresponding to the purchased product 48 and service content of the transported article by the transport device, and the specified charge is based on the position of the purchased product 48 and the service target product detected by the current position detecting unit 73d. And processing for charging at a predetermined timing.

The current position detection unit 73d detects the current position of the article being conveyed by the in-building transport device 17 from the various sensors (not shown) provided on the transport path and the operating state of the in-building transport device 17, and detects the current position. A process for outputting and displaying the current position on the touch panel 72 is executed.

The control panel 73 configured in this way can freely send and receive data to and from each touch panel 72, apartment management device 74, and cash on delivery interface 75 via the LAN 71. The control panel 73 is arranged on the basement of the rental apartment 10 together with the article operation device 20, and the in-building transport device 17, the vending machine type product supply device 21, the laundry take-in device 22 and the cash delivery delivery device via a dedicated control cable. 23, and a control signal is sent to them to control delivery and conveyance of articles. Although the articulated robot 25 is not described in the block of the article operation device 20 in FIG. 6, the articulated robot 25 can be used instead of the vending machine type product supply device 21 or the like.

Before explaining the specific operation of the in-building service system 70 in FIG. 6, the screen displayed on the touch panel 72 when the resident of each dwelling unit 14 purchases a product is outlined with reference to FIGS. 7 and 8. explain.

FIG. 7A is a menu screen displayed on the touch panel 72 when the resident of the dwelling unit 14 turns on the touch panel 72. In this menu screen, the in-building service system 70 provides the resident of each dwelling unit 14 to the resident. Products and services sold are displayed by category. In the example of FIG. 7A, the sales products are classified into three categories: “soft drink”, “bread / confectionery”, and “life miscellaneous goods”. The sales service is not classified, and the service item is currently only “laundry”, but a service for carrying out garbage from the dwelling 14 may be selected as necessary. These product categories and service items are touch buttons displayed on the screen of the touch panel 72.

In the screen of FIG. 7 (a), the estimated time ("20:00") from when the product is ordered until it reaches the article loading / unloading section 64 of the own dwelling unit 14 is displayed as information on the screen. Thus, by presenting information until processing is realized in advance, the user's psychological anxiety regarding the operating status of the system can be resolved. The estimated time is calculated based on the route from the place of the article operation device 20 to the purchaser's dwelling unit 14, the degree of conveyance, and the like. In addition, about sale of food / beverage products, you may make it start conveyance after heat-processing with a microwave oven, In that case, goods delivery time may be prolonged. Commercial products for sale shall include low-temperature foods and beverages that have been refrigerated or frozen.

Each resident of the dwelling unit 14 (hereinafter referred to as a “purchaser” in order to distinguish it from a resident who requests laundry by the touch panel 72 or a resident who receives a delivery product) from the screen of FIG. Touch the touch button of the item that contains the category you want to purchase with your finger. For example, it is assumed that the purchaser touches a touch button of “soft drink”. As a result, the screen of the touch panel 72 is switched to the screen of FIG.

In FIG. 7B, product names (brands) included in the soft drink classification are displayed. When there are many product names included in the soft drink category, all the product names cannot be displayed on the touch panel 72 at one time. Therefore, a predetermined number of product names are grouped on one page, and there are a plurality of product names as a whole. It is divided into pages and displayed on the touch panel 72. That is, at the lower part of the screen of the touch panel 72, touch buttons of “Previous page” and “Next page” are displayed. The purchaser selects a page including the product name desired to purchase by touching the touch buttons of the “previous page” and “next page”, and then touches the touch button of the displayed product name. For example, it is assumed that the purchaser touches the touch button of “mandarin orange juice”. Thereby, the screen of the touch panel 72 is switched to the screen of FIG. When the purchaser touches the “cancel” touch button, the screen of the touch panel 72 returns to the menu screen of FIG.

In FIG. 8A, “Purchase” and “Cancel” are displayed while displaying “Tangerine juice” (* “Tangerine juice” is an ordinary name but will be described as a product name) of the product name specified by the user. Touch button is displayed. When the purchaser touches the “Purchase” touch button, the screen of the touch panel 72 is switched to the screen of FIG. When the purchaser touches the “cancel” touch button, the screen of the touch panel 72 returns to the screen of FIG. It should be noted that a screen for inputting the purchase quantity of the purchased product is interposed between the screen of FIG. 7B and the screen of FIG. 8A, and the purchaser specifies the purchase quantity on the intervening screen. It is also possible to confirm both the purchased product and the number of purchases on the screen of 8 (a). When there is no purchase quantity instruction, the purchase quantity is set to 1.

[Thank you] is displayed on the screen of FIG. 8 (b) to notify that the purchaser's order has been accepted. In addition, “continue purchase” and “menu” touch buttons are displayed. When the purchaser touches the “continue purchase” touch button, the screen returns to the screen of FIG. 7B, and when the “menu” touch button is touched, the screen returns to the first menu screen of FIG.

The flowchart of the product sales service process in FIG. 9 will be described. Both the merchandise sales service process of FIG. 9 and the later-described laundry service process of FIG. 11 are performed by a computer program mounted on the control panel 73 (executed by each processing means 73a to 73d realized by execution of the computer program). ), And starts when the screen of FIG. 7A is displayed on the touch panel 72 of the dwelling unit 14. 9 and 11, corresponding control signals are sent from the control panel 73 to the vending machine type product supply device 21 (or the articulated robot 25) and the in-building transport device 17 to supply the vending machine type products. The device 21 and the in-building transport device 17 are caused to perform operations corresponding to the processing. Note that the article flow in the in-building transport device 17 is reversed between the product sales service process in FIG. 9 and the laundry service process in FIG. 11. That is, in the merchandise sales service process of FIG. 9, the purchased merchandise is conveyed from the article operation device 20 to the resident dwelling unit 14, and in the laundry service process of FIG. 11, the laundry is transferred from the resident dwelling unit 14 to the article operation device 20. Be transported.

In FIG. 9, in STEP 101, the accepting means 73a determines whether or not a product purchase is accepted from the touch panel 72. If so, the process proceeds to STEP 102. If not, the process ends. Specifically, whether or not a product purchase has been received from the touch panel 72 is determined based on whether or not the purchaser has touched the “purchase” touch button on the screen of FIG.

In STEP102, the accepting means 73a identifies the purchaser's dwelling unit 14 and the purchased product. Each touch panel 72 is assigned an identification number, and the control panel 73 receives the identification number information of the communication partner's touch panel 72 during communication with each touch panel 72 and determines the purchaser's dwelling unit 14 from the identification number information. Can be determined. Strictly speaking, the purchased product is a brand of the purchased product, but the brand is specified from the identification number information of the purchased product received by the control panel 73 from the touch panel 72. Each brand is also given an identification number for identifying the brands in advance.

In STEP 103, the product 48 as the purchased product moves from the vending machine type product supply device 21 to the horizontal transfer device 31 by the transport control processing of the transport control means 73b. The goods 48 depart from the horizontal transfer device 31 in the in-building transport device 17. In STEP 104, the product 48 is delivered to the dwelling unit 14 of the delivery destination purchaser by the in-building transport device 17.

The delivery of the product 48 by the in-building transport device 17 in STEP 104 will be described in detail. The product 48 is placed on the tray 49 and is transported in the horizontal direction by the horizontal transfer device 31 together with the tray 49, and the purchaser's dwelling unit 14. It is stopped by the detent device 39 at the position of the elevating device 32 that goes up, and is carried into the elevating basket 33 of the elevating device 32 by the lateral feed device 38. After the goods 48 are carried in, the raising / lowering basket 33 rises and stops at the height of the article loading / unloading section 64 of the purchaser's dwelling unit 14. The product 48 is moved to an appropriate location in the storage case 65 by the roller conveyor 67 in the storage case 65 while being placed on the tray 49.

The current position detection means 73d detects the position of the product 48 throughout the transportation of the product 48 by the in-building transport device 17, and the current position detection means 73d arrives at the purchaser's dwelling unit 14 in STEP 105. Determine whether or not. The arrival of the product 48 at the purchaser's dwelling unit 14 may be, for example, the timing when the lifting basket 33 arrives at the height of the article loading / unloading portion 64 of the dwelling unit 14, and one or both of the open / close doors 54 and 66b are opened. It may be timing or closing timing.

At this time, the position of the product 48 detected by the current position detection means 73d is displayed on the touch panel 72 of the purchaser as shown in FIG.

10 is displayed on the touch panel 72 following the screen of FIG. 8B on the touch panel 72 of the purchaser, and is displayed in the execution period of STEPs 104 and 105 of FIG. On the conveyance information screen, the commodity storage icon 80, the underground conveyor icon 81, the elevator icon 82, and the dwelling unit icon 83 are displayed on the vending machine type product supply device 21, the horizontal transfer device 31, and the elevator in the actual rental apartment 10 by the purchaser. It is displayed in a layout substantially equal to the layout of the basket 33 and the dwelling unit 14 so that the purchaser can easily imagine the transport status of the product 48 by looking at the transport information screen. The merchandise icons 84a to 84c are associated with the merchandise 48 purchased by the purchaser, and are displayed at positions on the transport information screen corresponding to the current position of the merchandise 48 while the merchandise 48 is being transported by the in-building transport device 17. Is done.

In FIG. 10, for convenience, three product icons 84a to 84c are shown to be displayed at the same time. However, on the actual transport information screen, the product based on the position of the product 48 detected by the current position detecting means 73d. As the conveyance of 48 is progressed, the product icons 84a, the product icons 84b, and the product icons 84c are displayed one by one in this order. When the merchandise 48 enters the article loading / unloading section 64, a merchandise icon 84c is displayed on the touch panel 72, and a buzzer (not shown) arranged on the touch panel 72 sounds, or the merchandise 48 arrives at the article loading / unloading section 64. The arrival notification icon 85 for informing the user blinks to notify the purchaser of the arrival of the product 48.

Thus, the position of the purchased product 48 is displayed on the purchaser's touch panel 72, so that the psychological anxiety regarding the operating status of the system held by the purchaser at the time of order can be resolved.

Note that FIG. 10 only shows where the product 48 displayed on the conveyance information screen is among the three of the underground conveyor icon 81, the elevator icon 82, and the dwelling unit icon 83. It is not meant to be limited to one, and the position being transferred by the horizontal transfer device 31 is displayed in the positions of (A), (B),... (H) in FIG. It is also possible to display the position during conveyance by the lifting device 32 in finely divided positions (B1), (F1), (F2),... (F7).

Although FIG. 10 shows the conveyance information screen of the product 48, the same applies to the conveyance information screen of the laundry in the laundry service processing of FIG. 11 described later and the cash-on-delivery delivery product processing in the cash-on-delivery delivery service processing of FIG. be able to. In addition, the movement process in the conveyance information screen about the laundry in the laundry service process is in the opposite direction to the movement process with the product 48 or the cash on delivery delivery.

Next, referring again to FIG. 9, when the current position detection means 73 d determines that the product 48 has arrived at the purchaser's dwelling unit 14, the billing means 73 c purchases the purchase price of the product 48 in STEP 106. Charge the person. Note that the timing of charging by the charging unit 73c is not limited to the purchaser's arrival at the dwelling unit 14, and charging may be performed at a predetermined timing based on the position of the article detected by the current position detecting unit 73d. it can. In other words, the timing of charging can be any timing during transportation, but as described above, the position of the product 48 is displayed on the touch panel 72, so that charging is possible at any timing. It is possible to relieve anxiety that sometimes only the billing is done and the goods cannot be enjoyed, and the billing in a convincing manner is realized.

Specifically, the charging unit 73c issues an instruction to charge the purchaser for the purchase price of the product 48 from the control panel 73 to the condominium management device 74 via the LAN 71. The condominium management device 74 adds the charge amount of the product 48 to the monthly rent charged to the purchaser's dwelling unit 14 and charges the resident. Typically, each resident will be billed for the purchase price, not for each individual purchase, but for the total purchase for each month. Specifically, each resident's payment for the billed amount is carried out by automatic debiting from a bank account in the name of the resident, bank remittance procedures that the resident goes to a bank or the like.

The above is the details of the product sales service processing.

Here, in the merchandise sales service process, it is possible that merchandise is ordered almost simultaneously from the plurality of dwelling units 14 and the plurality of merchandise are in a state of waiting for conveyance by the in-building conveyance device 17. In such a case, in the control process of the transport control means 73b, in principle, the products are transported by the in-building transport device 17 in the order of receipt of orders. Priorities can be given to transport according to the classification of goods.

Specifically, some foods and beverages are refrigerated or warm, and if they are not transported as quickly as possible, the temperature will change and the value of the product will decline, and the purchaser will also immediately eat and drink. I often want to. In order to respond to such a current situation, the conveyance control means 73b prioritizes conveyance of food and drink over non-food and beverage (eg, miscellaneous goods) when there are a plurality of waiting for conveyance of purchased products. To do. However, a time limit can be set for the waiting time, and when the purchased product is postponed for non-food and beverages and the transport waiting time exceeds the time limit, it can be transported immediately.

Next, the flowchart of the laundry service process in FIG. 11 will be described.

First, in STEP 111, the accepting means 73a determines whether or not a washing request is accepted from the touch panel 72. If there is, the process proceeds to STEP 112. If not, the process is terminated.

Specifically, whether or not a laundry request has been received from the touch panel 72 is shown on the next confirmation screen (not shown) after the resident touches the “laundry” touch button on the screen of FIG. The determination is made based on whether or not a touch button such as “Determination” is touched. The resident as the client puts the laundry into the laundry net or laundry basket and puts it in the storage case 65 before touching the decision touch button on the confirmation screen.

In STEP 112, the accepting means 73a identifies the client's dwelling unit 14. The specific method of specifying the dwelling unit 14 is the same as STEP 102 in FIG. In STEP113, the conveyance control means 73b carries the laundry from the article loading / unloading section 64 to the laundry taking-in device 22 of the article operating device 20 by the in-building conveyance device 17.

Specific explanation of laundry transport. First, the elevator basket 33 of the elevator device 32 corresponding to the client's dwelling unit 14 is stopped by the dwelling unit 14 in an empty state. The roller conveyor 67 in the storage case 65 circulates so that the laundry is moved toward the lifting basket 33, and the laundry is moved into the lifting basket 33. The raising / lowering basket 33 carries a laundry and descends to the basement. When the elevating basket 33 arrives at the basement, the belt conveyor 55 circulates in the direction to take out the laundry in the elevating basket 33 from the elevating basket 33, and the belt conveyor 42 of the lateral feed device 38 is in the opposite direction to the time of delivery of the purchased product. The laundry moves around from the inside of the elevating basket 33 to the buffer table 35 and further to the upper surface of the horizontal transfer device 31 by entrainment toward the horizontal transfer device 31 by the entrainment plate 44. The horizontal transfer device 31 circulates in a direction opposite to that at the time of delivery of the purchased product, whereby the laundry is carried to the laundry take-in device 22 by the horizontal transfer device 31 and taken in.

At this time, as in the merchandise sales service process, the laundry position is detected by the current position detection means 73d and the current position is displayed on the touch panel 72 (not shown).

As described above, the position of the laundry item is displayed on the touch panel 72 of the purchaser, so that not only when the product is purchased, but also when the service realized by the conveyance of the article from the dwelling unit 14 is received, the service is provided. The psychological anxiety about the operating status of the system that occurs when ordering can be resolved.

In addition, when the vending machine type product supply device 21 and the laundry product taking-in device 22 are not disposed on the same end side in the extending direction of the horizontal transfer device 31, but are disposed on opposite end sides. The rotating direction of the horizontal transfer device 31 can be the same when delivering the purchased product and when collecting the laundry. In addition, the laundry product flowing on the horizontal transfer device 31 is taken in from the horizontal transfer device 31 by the laundry product pickup device 22 (FIG. 1) or the articulated robot 25 (FIG. 1).

At STEP114, the current position detecting means 73d determines whether or not the laundry has arrived at the take-in place where the laundry is the receiving place. When the laundry arrives, at STEP106, the charging means 73c determines the washing fee for the laundry. Charge the client.

Note that the timing of charging by the charging unit 73c is not limited to arrival at the place where the laundry is taken in, and charging is performed at a predetermined timing based on the position of the laundry detected by the current position detecting unit 73d. Can do. In other words, the timing of charging can be any timing during conveyance, but as described above, the position of the laundry item is displayed on the touch panel 72, so that charging is possible regardless of the timing of charging. It is possible to relieve the anxiety that the service may not be enjoyed because only the billing is sometimes performed, and the billing in a convincing manner is realized.

Specifically, the charging unit 73c issues an instruction to charge the requester for the washing fee of the purchased product from the control panel 73 to the condominium management device 74 via the LAN 71. The concrete processing in the apartment management device 74 for this instruction is the same as that in STEP 106 of FIG.

The above is the details of the laundry service processing.

Here, in the laundry service processing, the laundry company periodically visits the take-in place, such as once a day, collects the collected laundry items, takes them back to their laundry company, performs the laundry, Deliver at a later date. At this time, if the timing of charging is the time of return after washing, charging can be realized at the timing of arrival at the dwelling unit 14 by the same processing as the above-described product sales service processing.

Further, in the present embodiment, the case of the laundry service has been described. However, the service is not limited to this as long as the service is realized by transporting the article from the dwelling unit 14, and is a service such as carrying out garbage. Also good.

Furthermore, in the present embodiment, the laundry destination is the underground portion 13 as in the merchandise sales service process. However, the present invention is not limited to this. For example, a dedicated place on the first floor may be used as the destination. . This is the same in the case of carrying out the trash carrying-out service, and the trash carrying-out destination may be a shared trash storage place of the rental apartment 10 or the like. Moreover, you may comprise so that a conveyance destination can be designated with the user who is a customer with the touch panel 72. FIG. Then, by making it possible to designate another dwelling unit 14 or a management room (concierge) as the designation destination, the in-building transport device 17 of this embodiment can be designated between the dwelling units 14 in the rental apartment 10 or the dwelling unit 14 and the management room (concierge). You may comprise so that it can apply to the article conveyance between.

Next, the flowchart of the cash on delivery delivery receipt service process of FIG. 12 will be described. The cash-on-delivery home delivery receipt service process is executed by a computer program installed in the control panel 73.

In STEP 121, it is determined whether or not cash-on-delivery delivery has been received. If yes, the process proceeds to STEP 122, and if not, the process ends. Specifically, whether or not the cash-on-delivery delivery has been accepted is determined by the cash-on-delivery delivered to the cash-on-delivery home delivery device 23 by the resident of the dwelling unit 14 of the rental apartment 10. The determination is made based on whether or not a predetermined operation such as operating a predetermined switch attached to the interface 75 (FIG. 6) has been performed.

In STEP 122, the buzzer of the touch panel 72 of the dwelling unit 14 to which the cash on delivery delivery is delivered is sounded, and the fact that the cash on delivery delivery addressed to the dwelling unit 14 has reached the cash on delivery delivery device 23 is displayed on the screen of the touch panel 72. . The delivery unit for the cash-on-delivery delivery destination is designated by the home-delivery operator by operating a key attached to the cash-on-delivery interface 75 (FIG. 6).

In STEP 123, it is determined whether or not there is a response from the resident of the called dwelling unit 14. If there is a response, the process proceeds to STEP 124, and if there is no response even after a predetermined time, the process ends. Specifically, whether or not there is a response is determined by whether or not the resident has touched a response touch button displayed on the screen of the touch panel 72.

In STEP 124, it is determined whether or not the resident of the delivery destination of the cash on delivery delivery has accepted the receipt and payment of the cash delivery delivery, and if it is accepted, the process proceeds to STEP 125, and if not, the process is terminated. Specifically, whether or not it is accepted is determined based on whether the resident has touched the acceptance / rejection touch button displayed on the screen of the touch panel 72. If the resident accepts the receipt, the courier connects his / her cash-carrying machine he / she has carried to the cash-delivery interface 75.

In STEP125, the in-building transport device 17 is operated to transport the cash delivery product to the delivery destination residence 141 from the cash delivery product delivery device 23. The specific delivery method of the cash-on-delivery delivery by the in-building transport device 17 in STEP 125 is the same as the specific delivery method of the product 48 by the in-building transport device 17 in STEP 104 of FIG.

In STEP 126, it is determined whether or not the cash-on-delivery delivery has arrived at the delivery destination dwelling unit 14, and the process proceeds to STEP 127 as soon as it arrives. A specific example of how to determine arrival at STEP 126 is the same as STEP 105 in FIG.

In STEP 127, processing is performed in which the management company of the condominium management device 74 replaces the cash-on-delivery fee on behalf of the resident of the delivery destination dwelling unit 14 for the cash-on-delivery machine connected to the cash-on-delivery interface 75. As a result, the delivery company of the delivery person receives the cash on delivery fee from the management company of the in-building service system 70.

In STEP128, the cash-on-delivery fee is charged to the resident. A predetermined fee related to advancement can be added to the cash-on-delivery fee. The specific charging method in STEP 128 is the same as STEP 106 in FIG.

The purchase of the product 48 by the resident of each dwelling unit 14, the laundry washing request, and the receipt of the cash-on-delivery delivery service are concentrated in time, and there may be a plurality of articles waiting to be transported in the rental apartment 10. In such a case, it is preferable to prioritize the conveyance of the merchandise 48 over the laundry and the cash-on-delivery delivery. This is because the merchandise 48 is often urgent, such as food and drink, while the articles other than the merchandise 48, such as laundry and cash-on-delivery, have few problems even if it takes some time to transport. .

In the cash-on-delivery home delivery receiving service process of FIG. 12, the in-building transport device 17 is limited to the cash-on-delivery home delivery, but not only the cash on delivery home delivery by using the two-way transport of the in-building transport device 17. It can also be used effectively for delivery of ordinary home delivery items. In other words, regardless of whether it is a cash-on-delivery delivery product or an ordinary delivery product, the delivery agent needs to receive a receipt stamp or signature from the resident of the delivery destination. Therefore, the slip is sent to the delivery destination dwelling unit 14 together with the delivered goods. The processing so far is merely changing the cash-on-delivery delivery in STEP 121 to STEP 125 in FIG. Next, the resident of the delivery destination dwelling unit 14 receives the home delivery, stamps or signs the slip, and the slip is reversely transported from the dwelling unit 14 to the cash delivery home delivery delivery device 23 by the in-building transport device 17. , Delivered to the courier. The processing of the reverse conveyance of the slip is only to change the laundry of STEP 111 to STEP 113 in FIG. 11 into the slip, and the return destination of the slip is delivery of the cash-on-delivery home delivery waiting for the return of the slip Near the device 23.

Although the present invention has been described with respect to the embodiments, it should be noted that the present invention is not limited to this, and includes variously modified configurations within the scope of the gist thereof.

DESCRIPTION OF SYMBOLS 10 ... Rental apartment, 14 ... Dwelling unit (customer division), 17 ... In-building transport device, 20 ... Article operation device, 21 ... Vending machine type product supply device, 22 ... Laundry product Take-in device, 23 ... Cash on delivery delivery device, 25 ... Articulated

robot

25, 31 ... Horizontal transfer device, 32 ... Lifting device, 38 ... Horizontal feed device, 64 ... Article loading / unloading unit, 70 ... building service system, 72 ... touch panel (terminal), 73 ... control panel (host machine), 73a ... receiving means, 73b ... transport control means, 73c ... billing means, 73d ... current position detecting means, 74 ... condominium management device, 75 ... cash on delivery interface.

Claims

A transport device that is deployed in a building and transports articles between each customer compartment and an article storage location in the building;
A terminal that has an image display unit and is provided in each customer section and the customer issues an instruction;
A host machine that can communicate with each terminal via a communication path in the building.
The host machine is
Receiving means for receiving customer instructions from each terminal;
Conveyance control means for conveying the article to the conveyance device between the customer section of the customer and the article storage location in response to an instruction from each customer received by the reception means;
Billing means for imposing a charge on the transported article to a customer of the transported article by the transporting device;
A current position detecting means for detecting a current position in a transport path for an article being transported by the transport device;
When an instruction from the customer that is instructed by the operation of the terminal of the customer and received by the receiving means is purchase of a product stored in the article storage location, the instruction is given by the customer via the transport control means. The customer section specified by the issued terminal is designated as the purchase destination of the purchased product, the purchased product is transported by the transport device, and the position of the purchased product detected by the current position detecting means is displayed on the image display unit. In-building service characterized in that the billing unit specifies the purchase fee and causes the specified purchase fee to be charged at a predetermined timing based on the position of the purchased product detected by the current position detecting unit. system.
A transport device that is deployed in a building and transports articles between each customer compartment and an article storage location in the building;
A terminal that has an image display unit and is provided in each customer section and the customer issues an instruction;
A host machine that can communicate with each terminal via a communication path in the building.
The host machine is
Receiving means for receiving customer instructions from each terminal;
Conveyance control means for conveying the article to the conveyance device between the customer section of the customer and the article storage location in response to an instruction from each customer received by the reception means;
Billing means for imposing a charge on the transported article to a customer of the transported article by the transporting device;
A current position detecting means for detecting a current position in a transport path for an article being transported by the transport device;
When the instruction from the customer, which is instructed by the operation of the terminal of the customer and accepted by the accepting means, is a service realized by the transportation of the article from the customer section, the service is controlled via the transport control means. The article is conveyed by the conveyance device with the conveyance destination specified by the contents as the conveyance destination of the article, the position of the article detected by the current position detection unit is displayed on the image display unit, and the billing unit An in-building service system characterized by specifying a fee according to the service and charging the specified fee at a predetermined timing based on the position of the article detected by the current position detecting means.
A transport device that is deployed in a building and transports articles between each customer compartment and an article storage location in the building;
A terminal that has an image display unit and is provided in each customer section and the customer issues an instruction;
A host machine that can communicate with each terminal via a communication path in the building.
The host machine is
Receiving means for receiving customer instructions from each terminal;
Conveyance control means for conveying the article to the conveyance device between the customer section of the customer and the article storage location in response to an instruction from each customer received by the reception means;
Billing means for imposing a charge on the transported article to a customer of the transported article by the transporting device;
A current position detecting means for detecting a current position in a transport path for an article being transported by the transport device;
When the instruction from the customer that is instructed by the operation of the terminal of the customer and received by the accepting means is the purchase of the product stored in the article storage location, the instruction is given by the customer via the transport control means The customer section specified by the issued terminal is designated as the purchase destination of the purchased product, the purchased product is transported by the transport device, and the position of the purchased product detected by the current position detecting means is displayed on the image display unit. And causing the charging means to specify the purchase fee, and charging the specified purchase fee at a predetermined timing based on the position of the purchased product detected by the current position detection means,
When the instruction from the customer, which is instructed by the operation of the terminal of the customer and accepted by the accepting means, is a service realized by the transportation of the article from the customer section, the service is controlled via the transport control means. The article is conveyed by the conveyance device with the conveyance destination specified by the contents as the conveyance destination of the article, the position of the article detected by the current position detection unit is displayed on the image display unit, and the billing unit An in-building service system characterized by specifying a fee according to the service and charging the specified fee at a predetermined timing based on the position of the article detected by the current position detecting means.
In the building service system according to claim 3,
When there are a plurality of articles waiting to be conveyed in response to a conveyance instruction from a plurality of customers, the conveyance control means is configured to convey the articles from the article storage place to the customer section from the customer section to the article storage place. An in-building service system that causes the transfer device to perform priority over transfer.
In the building service system according to any one of claims 1, 3, and 4,
The billing means accepts the cash-on-delivery delivery for the cash-on-delivery delivered from the customer storage location to the customer's customer zone after the customer in each customer zone has accepted the receipt via the terminal of the customer zone. In the building, which is connected to a cash-on-delivery machine of a delivery person who has delivered to the article storage place, transmits replacement payment acceptance data for the cash-on-delivery charge to the cash-on-delivery machine, and charges the cash-on-delivery charge to the customer Service system.
In the building service system according to any one of claims 1 to 5,
In the building, the transport control unit causes the transport apparatus to transport food and drinks with priority over non-food and drinks when there are a plurality of purchased products waiting to be transported in response to transport instructions from a plurality of customers. Service system.