JP4648074B2 - Mobile site monitoring system - Google Patents

Mobile site monitoring system Download PDF

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JP4648074B2
JP4648074B2 JP2005131842A JP2005131842A JP4648074B2 JP 4648074 B2 JP4648074 B2 JP 4648074B2 JP 2005131842 A JP2005131842 A JP 2005131842A JP 2005131842 A JP2005131842 A JP 2005131842A JP 4648074 B2 JP4648074 B2 JP 4648074B2
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monitoring
site
screen
mobile
abnormality
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JP2006309535A (en
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正生 原
真樹 楠
敏之 河崎
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パナソニック株式会社
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  The present invention relates to a mobile site monitoring system for monitoring sites that provide content for portable information devices.

  2. Description of the Related Art Conventionally, with the spread of portable information devices such as small portable terminals and mobile phones, there are many so-called mobile sites that provide content for portable information devices via the Internet or a mobile carrier network. When operating such mobile websites, always monitor the drop in transmission speed due to line failures and access concentration, inaccessibility, abnormal screen display, etc., and appropriately respond to the occurrence of abnormalities and failures. It is necessary to make the user who uses it comfortable.

As a conventional technique for monitoring such a mobile site, for example, mobile terminal control means for controlling a mobile terminal at a predetermined timing and performing URL access to the mobile site through a route through a mobile packet network and a gateway Analysis of response data received from the mobile site to the mobile terminal to determine whether or not an abnormality has occurred in the site, and notification of an abnormality when an abnormality has occurred There is a mobile site monitoring system provided with data communication means for creating notification data to be transmitted and transmitting the notification data to other systems (see Patent Document 1).
JP 2002-236626 A

  However, in the technique as described in Patent Document 1, the response data received by the mobile terminal is analyzed to determine whether an abnormality has occurred. However, when the mobile site is accessed, it is actually displayed on the display of the mobile terminal. It was difficult to properly determine the status of abnormal screens. In addition, since it is not possible to check the screen displayed on the display of the mobile terminal and the transition of the screen according to the subsequent operation when accessing the mobile site, the display speed until the desired screen is displayed accurately. As a result, it was difficult to properly determine the response of the mobile site. Therefore, in the conventional mobile site monitoring system, an operator's operation is separately required in order to appropriately determine the abnormal state of the screen and the response of the mobile site.

  The present invention has been made on the basis of such knowledge, and appropriately monitors the operating status of a mobile site that provides content for portable information devices via the Internet or a mobile carrier network with a simple configuration. The main purpose is to provide a mobile site monitoring system that can be used.

In order to solve the above-described problems, a mobile site monitoring system according to the present invention is a mobile site monitoring system for monitoring a site that provides content for a mobile information device via a predetermined network. Then, the monitoring target site is accessed using a predetermined operation procedure stored in advance using the portable information device, and the display image data is acquired by photographing a predetermined screen displayed on the display of the portable information device with the camera. A screen acquisition unit, a screen comparison unit that compares the acquired display image data and the reference image data related to the reference screen to be displayed in a normal state in units of pixels for each predetermined screen, and a result of comparison by the screen comparison unit , display operating condition determining determines that if the image data is different from the reference image data is operation conditions in the monitored site is abnormal If, when the operating status of the monitored site is determined to be abnormal, a configuration in which a site monitoring unit for notifying the occurrence of the abnormality.

  According to this, since the operation status of the mobile site to be monitored is determined by comparing the display screen that is actually displayed when the site is accessed with the reference screen that should be displayed normally, the mobile site is accessed. The occurrence of an abnormality such as disabling can be detected appropriately, and when an abnormality occurs (for example, when the display screen is different from the reference screen or nothing is displayed), the occurrence of the abnormality is system managed. Can be recognized promptly.

Further, the mobile site monitoring system of the present invention includes a response acquisition unit that acquires a response time from access to the monitoring target site until a predetermined screen is displayed, and the acquired response time as shown in claim 2. and a response comparator for comparing the permissible response time corresponding operation status determination section, the result of the comparison by the response comparing unit, is abnormal operating conditions in the monitored site when the response time exceeds the allowable response time It is set as the structure judged.

  According to this, regarding the operation status of the mobile site to be monitored, the response time until the predetermined screen is displayed when the site is accessed and the allowable response that should be allowed before the screen is displayed in the normal state Since it is determined by comparison with the time, it is possible to properly detect the occurrence of an abnormal response on the mobile site (such as a decrease in transmission speed), and when an abnormality occurs (for example, when the response time exceeds the allowable response time) ) Allows the system administrator or the like to promptly recognize the occurrence of the abnormality.

The mobile site monitoring system further includes a macro execution processing unit that causes the mobile information device to execute a series of operation procedures according to a macro program storing an operation procedure for accessing the monitoring target site , as described in claim 3. To do . According to this, it is possible to easily execute a series of operation procedures for accessing the monitoring target site only by activating the macro function .

As described in claim 4 , the mobile site monitoring system further includes a report generation unit that generates a monitoring result report in which the operation status determination result by the operation status determination unit is recorded. It can be set as the structure which alert | reports generation | occurrence | production of. As a result, the system administrator can grasp details about the occurrence time and cause of the abnormality.

As described in claim 5 , the mobile site monitoring system may further include a report interface unit that manages access by the system user to the monitoring result report generated by the report generation unit. As a result, only an appropriate system user having access authority to a predetermined monitoring result report can be accessed.

In the mobile site monitoring system, as described in claim 6 , the monitoring result report includes a history of access operations to the monitoring site and display image data relating to a predetermined screen displayed corresponding to the access operations; can do. This makes it easier for the system administrator to investigate the cause of the abnormality and determine how to deal with it by using the monitoring result report.

The mobile site monitoring system, as shown in claim 7, the site monitoring unit, when the operating status of the monitored site is determined to be abnormal, in order to solve the abnormality of the operation state to the monitoring target site In this configuration, a command set in advance can be executed. As a result, the operation load for eliminating the abnormality of the system administrator, the system user, etc. is reduced, and it is possible to quickly cope with the abnormality that has occurred.

  ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to monitor appropriately the operation condition of the portable site which provides the content for portable information devices via the internet or a portable carrier network with a simple structure. Users operating mobile sites can analyze the causes of abnormalities such as inaccessibility to mobile sites and reduced responses based on appropriate monitoring results, so they can deal with such troubles accurately. Become.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing a schematic configuration of a mobile site monitoring system according to the present invention. As shown in the figure, the mobile site monitoring system 1 includes a mobile emulator 3 and an operator I / F (operator I / F) disposed in an operation center 2 where an operator managing the monitoring system 1 performs an operation related to monitoring of a mobile site. Interface) device 4, management device 6, report device (report generation unit) 7, alert handling device arranged in data center 5 which is a place for processing various data obtained by monitoring and reporting monitoring results (Site monitoring unit) 8 and a report I / F device (report interface unit) 9 are mainly configured.

  In the operation center 2, the portable emulation device 3 and the operator I / F device 4 are communicably connected to each other via a LAN (Local Area Network) 10, and in the data center 5, the management device 6, the report The device 7, the alert handling device 8, and the report I / F device 9 are connected to each other via a LAN 11 so as to communicate with each other. The LAN 10 and the LAN 11 are connected via a dedicated line 12. The arrangement of each device shown in FIG. 1 is merely for convenience and is not limited to this.

  The portable emulation device 3 executes a monitoring program for realizing a series of operation procedures such as an access operation performed for monitoring a portable site on a connected portable terminal (portable information device) 20 with a predetermined macro function. It consists of an information processing device (PC or the like) equipped with agent software (hereinafter referred to as an agent) 21.

  When monitoring an abnormality of a screen displayed on a monitoring target site, the mobile emulation device 3 displays a predetermined screen (display) displayed on the display of the mobile terminal 20 in the site when the site is accessed. Display image data (display image data) related to the screen), and the acquired display image data is compared with image data (reference image data) related to the screen (reference screen) to be displayed on the display of the mobile terminal 20 at normal time. To do. Based on the comparison result, the mobile emulation device 3 can determine a screen abnormality (abnormal operating condition) at the monitoring target site. The comparison here can be performed, for example, by obtaining a difference between the display image data and the reference image data in units of pixels.

  Further, when monitoring the response abnormality in the monitoring target site, the mobile emulator 3 is configured to display a predetermined screen (the same screen as the corresponding reference screen) when accessing the monitoring target site. Measure response to obtain time (response time). Here, the response time displays not only the time until a predetermined screen (usually the top page) is displayed when the monitored site is first accessed, but also a predetermined screen (for example, the top page). The time until the screen is switched and another screen in the monitoring target site is displayed is included. If the predetermined time has elapsed without displaying the predetermined screen, the mobile emulator device 3 determines that a time-out (timeout) has occurred without acquiring the response time, and sends the response to the management device 6. To that effect.

  The management device 6 manages the activation of the macro function of the agent 21 in the mobile emulation device 3 according to a preset schedule, acquires the monitoring result of the mobile emulation device 3 and receives a response abnormality (operation status of the monitoring target site). It is composed of an information processing apparatus equipped with manager software (hereinafter referred to as a manager) 22 for determining “abnormality”. In some cases, the macro function can be activated manually by an operator without using the management device 6. The management device 6 can instruct the portable emulation device 3 on which the agent 21 managed by the manager 22 is mounted to execute various monitoring operations and acquire monitoring information.

  When monitoring the abnormality of the screen displayed on the monitoring target site, the management device 6 sends an alert notification to the alert handling device 8 when the mobile emulator 3 determines that the screen abnormality has occurred ( Alarm).

  Further, when monitoring the response abnormality in the monitoring target site, the management device (response comparison unit, operation status determination unit) 6 sets the response time acquired by the mobile emulator device 3 to a preset time (allowable). Response time) and a response abnormality is determined based on the comparison result. Further, when it is determined that a response abnormality has occurred, the management device 6 notifies the alert handling device 8 of an alert (abnormality alarm). Note that the manager 22 can instruct the agent 21 to end the monitoring when receiving a notification from the portable emulator device 3 that a timeout has occurred.

  The report device 7 includes an information processing device equipped with data processing software for creating a monitoring result report that records the determination results of the screen abnormality and the response abnormality at the monitoring target site. As will be described later, the monitoring result report created by the report device 7 is sent to the user by e-mail, while being stored in a predetermined memory area of the report device 7, via the report I / F device 9. It is possible to browse from a user who uses the monitoring system 1.

  The alert handling device 8, the report I / F device 9, and the operator I / F device 4 are connected to the mobile emulator 3, the management device 6, and the report device 7 via the networks 10, 11, and 12. These servers cooperate to constitute a monitoring server group 23 for executing monitoring result notification, response processing in the event of an abnormality, and the like. The alert handling device 8 receives the alert notification from the management device 6 and notifies the operator or the like of the occurrence of an abnormality. In addition, the alert handling device 8 executes a predetermined remote command (for example, a device reboot command) for eliminating the abnormality that has occurred to a device (such as a Web server) for transmitting information related to the monitoring target site. Is possible. The report I / F device 9 has an interface function that enables a user or the like to view the monitoring result report created by the report device 7 on the Web. The report I / F device 9 has a security function that performs user authentication, encryption, and the like when a user views a monitoring result report, and can restrict unauthorized access. The operator I / F device 4 provides an interface function for the operator to check and deal with the abnormality when the screen abnormality and the response abnormality occur at the monitoring target site.

  In the present embodiment, the site to be monitored by the monitoring system 1 configured as described above is transmitted by a portable site server 32 connected to the LAN 31 in the user system 30, and the portable site server 32 includes In addition, a document file, an image file, and the like related to a Web page constituting the monitoring target site are stored. A user who operates the monitoring target site can cause the portable site server 32 to perform various processes related to the site by operating the user terminal 33 connected to the LAN 31.

  The user system 30 is connected to the mobile monitoring system 1 via the Internet 41 and a dedicated line 42. A mobile terminal 20 connected to a general mobile terminal 43 or a mobile emulator 3 can access a monitoring target site (mobile site server 32) via a predetermined mobile carrier network 44 and the Internet 41, In addition, each device in the mobile monitoring system 1 can access the monitoring target site via the Internet 41. Further, between the user (user terminal 33) and the mobile monitoring system 1, information related to monitoring of the monitoring target site can be transmitted / received via the dedicated line. Note that access to the monitoring target site (mobile site server 32) from the mobile terminal 20 connected to the general mobile terminal 43 or the mobile emulator 3 does not necessarily have to go through the Internet as described above. It is also possible to perform the configuration directly from the carrier network through a dedicated line or the like.

  FIG. 2 is a functional block diagram showing details of the mobile terminal emulator shown in FIG. As shown in the figure, the mobile emulation device 3 includes a communication processing unit (access control unit) 52 that controls communication with the mobile terminal 20 connected via the mobile terminal I / F 51, and the mobile terminal 20. An image capturing unit 53 having a CCD camera or the like that captures a screen displayed on the display and generates image data, and image data is acquired from the image capturing unit 53 via the image capturing I / F 54, and image processing is performed on the image data. A captured image processing unit (screen acquisition unit) 55 to perform, a peripheral device error processing unit 56 for detecting abnormalities such as a camera in the imaging unit 53, a portable terminal I / F 51, and a cable in the imaging device I / F 54, and a communication I In accordance with instructions from the manager 22 of the management apparatus 6 connected via the / F61, the mobile terminal 20 executes a series of operation procedures for monitoring the site. A macro activation processing unit 62 that activates the macro function, a macro execution processing unit 64 that executes macro processing in accordance with various macro programs stored in the macro DB (database) 63, and when the monitored site is normally accessed. A reference screen DB 65 for acquiring and storing reference image data relating to one or more reference screens displayed on the display of the mobile terminal 20 in the site and accessing the monitoring target site during the monitoring operation. The image comparison processing unit (screen comparison unit) that compares the display image data acquired at the time with the corresponding reference image data stored in the reference screen DB 65 and acquires the response time when accessing the monitoring target site during the monitoring operation. , Response acquisition unit) 66 and the ratio of display image data and reference image data by the image comparison processing unit 66 The service performance monitoring processing unit (operation status determination unit) 67 that determines the occurrence of timeout in response time acquisition and the acquired response time to the manager 22 of the management device 6 while determining the screen abnormality at the monitoring target site from the result. An alert notification processing unit 72 that notifies the manager 22 of the management device 6 that an abnormality has occurred when it is determined by the performance notification processing unit 71 to notify and the service performance monitoring processing unit 67 that a screen abnormality or timeout has occurred. And a log recording processing unit 74 that outputs a predetermined log message related to the monitoring operation and records it in the log DB 73, and records the operation content of the portable terminal 20 when the macro execution processing unit 64 executes the macro processing as an operation history. The macro operation recording processing unit 75 for performing the processing for the An image recording processing unit 76 that performs processing for recording a screen displayed on the display as an operation history in response to an operation operation of the mobile terminal 20 at the time of execution, and processing of the macro operation recording processing unit 75 and the image recording processing unit 76 The operation history processing unit 82 that stores the operation history file generated from the result of the above operation in the operation history DB 81, and the display process for displaying various data, images, and other information related to the monitoring operation on the display unit 84 of the mobile emulation device 3 Unit 85 and a data registration processing unit 87 for performing processing for registering various data 86 in the macro DB, the reference screen DB, and the like. Each of the above processing units is realized by a central processing unit (not shown) executing arithmetic processing according to the agent 21.

FIG. 3 is a flowchart showing the operation of the management apparatus when monitoring is performed by the mobile site monitoring system shown in FIG. First, when the monitoring date and time set in advance is reached (ST101: Yes), the manager 22 instructs the agent 21 of the portable emulation device 3 to start the monitoring program (ST102). Therefore, the predetermined notification from the agent 21 (ST212 in FIG. 4, ST 213, ST216, ST 218 references) whether there has been is determined (ST 103), there is no notification from the agent 21, also when accessing the monitored site If the predetermined screen is not displayed and a timeout occurs (ST104: Yes), the agent 21 is instructed to end the monitoring program (ST105). On the other hand, if there is a notification from the agent 21 and the monitoring program is terminated (ST106: Yes), the process proceeds to ST110. If the monitoring program is not terminated (ST106: No), a screen abnormality occurs. It is determined whether or not (ST107). If it is determined that an abnormality has occurred, the alert handling device 8 is notified that an abnormality has occurred (ST108), and further, the reporting device 7 is notified that an abnormality has occurred (ST109). ).

  Next, it is determined whether or not a response abnormality has occurred by comparing the response time acquired by the mobile emulator device 3 with a preset allowable response time (ST110). At this time, if a response abnormality has occurred, the alert handling device 8 is notified that an abnormality has occurred (ST111), and the acquired response time is notified to the reporting device 7 as a response measurement value ( ST112). Therefore, when the monitoring program is finished (ST113: Yes), the process returns to step ST101. On the other hand, when the monitoring program is not finished (ST113: No), the process returns to step ST103 and is the same as above. The action is executed.

  FIG. 4 is a flowchart showing the operation of the mobile emulator when the mobile site monitoring system shown in FIG. 1 executes monitoring. First, when there is an instruction to start a monitoring program from the manager 22 of the management device 6 (ST201: Yes), the monitoring program is started (ST202), and the operation content of the portable terminal 20 is recorded as an operation history by the macro operation recording processing unit 75. Is started (ST203). Subsequently, a macro program for operating the mobile terminal 20 (hereinafter referred to as a mobile terminal operation macro) is started by the macro start processing unit 62 (ST204). Accordingly, response measurement for acquiring the response time over the entire monitoring operation of the monitoring target site is started by the image comparison processing unit 66 (ST205).

  Next, the operation of the portable terminal 20 is started by the macro execution processing unit 64, and access to the URL (Uniform Resource Locator) of the monitoring target site is started (ST206). Therefore, when operation response measurement for each display screen is not requested (ST207: No), the process goes to ST210, and when operation response measurement is requested (ST207: Yes), a response time is acquired (ST208). It is confirmed whether a timeout has occurred (ST209). Therefore, it is determined whether or not the screen (including other switched screens) displayed when accessing the monitoring target site is normal (ST210), the screen is normal, and the operation response measurement is requested. In the case (ST211: Yes), the measured value of the response is notified to the manager 22 (ST212). On the other hand, when it is determined in step ST210 that the screen is abnormal, the manager 22 is notified of the occurrence of the screen abnormality (ST213).

  Next, it is determined whether or not the mobile terminal operation macro is finished (ST214). If the macro is finished and is normally finished (ST215: Yes), the response time acquired over the entire monitoring is a response. The manager 22 is notified as a measurement value (ST216). Therefore, the recording process by the macro operation recording processing unit 75 ends (ST217), and then the end of the monitoring program is notified to the manager 22 (ST218). Thereafter, the process returns to step ST201 again, and the same operation as described above is executed.

  FIG. 5 is a flowchart showing an operation of acquiring a reference screen by the portable emulator. When the manager 22 of the management apparatus 6 issues an instruction to start a macro program for acquiring a reference screen (hereinafter referred to as a reference screen acquisition macro) (ST301: Yes), the reference screen acquisition macro is started according to the instruction (ST302). Therefore, the macro execution processing unit 64 starts the operation of the portable terminal 20, starts to access the URL of the monitoring target site (ST303), and determines whether it is necessary to acquire the reference screen (ST304). ). The case where the reference screen needs to be acquired is a case where the reference screen does not exist in the reference screen DB or a case where a change occurs in the reference screen. If there is a screen for which the corresponding reference screen has not been acquired for the screen displayed on the site, or if a change occurs in the reference screen, the corresponding reference screen is acquired and saved / updated in the reference screen DB 65 (ST305). If acquisition of the reference screen is not necessary (ST304: No), the process returns to ST303. Next, it is determined whether or not the macro program has been completed (ST306). If it is necessary to acquire a reference screen (ST306: No), the process returns to step ST303 and the same operation as described above is executed. . Finally, when the macro program ends (ST306: Yes), the reference screen acquisition operation ends. Note that this macro instructs activation when the screen changes before and after the initial monitoring.

  FIG. 6 is a flowchart showing the operation of the report device when the mobile site monitoring system shown in FIG. 1 executes monitoring. When the manager 22 notifies the screen abnormality or the response measurement value (see steps ST109 and ST112 in FIG. 3) (ST401), the report device newly creates a monitoring report or updates the contents of the already created monitoring report. (ST402). The monitoring report created or updated there is transmitted to the user terminal 33 by e-mail (ST403). Thereafter, the process returns to step ST401, and the same operation as described above is repeatedly executed.

  FIG. 7 is a flowchart showing the operation of the alert handling device when the mobile site monitoring system shown in FIG. 1 executes monitoring. When an abnormality notification (see steps ST108 and ST111 in FIG. 3) is received from the manager 22 of the management device 6 (ST501: Yes), an alert notification is sent to the operator (operator I / F device 4) and the user (user terminal 33). Performed (ST502). Therefore, when a remote command for eliminating the abnormality that has occurred is set (ST503: Yes), the remote command is executed on the mobile site server 32 (ST504). Thereafter, the process returns to step ST501, and the same operation as described above is repeatedly executed.

  FIG. 8 is a flowchart showing the operation of the operator I / F device when the mobile site monitoring system shown in FIG. 1 executes monitoring. When an abnormality notification (see step ST502 in FIG. 7) is received from the manager 22 of the management apparatus 6 (ST601: Yes), the operator interface function is activated (ST602). Therefore, the operator executes error processing for eliminating the abnormality that has occurred in accordance with the activated operator interface function (ST603s). Thereafter, the process returns to step ST601, and the same operation as described above is repeatedly executed.

  FIG. 9 is a flowchart showing the operation of the report I / F device when the mobile site monitoring system shown in FIG. 1 executes monitoring. When the user accesses the monitoring result report from the user terminal 33 (ST701: Yes), user authentication for requesting input of a user name, a password, and the like is executed (ST702). Therefore, when the validity of the user is confirmed (ST703: Yes), login is executed (ST704), and the user can access a predetermined monitoring result report (see ST802 in FIG. 6) according to the authentication result. (ST705). The communication path at that time is encrypted. When the user's access to the monitoring result report ends, logout is executed (ST706). Thereafter, the process returns to step ST701, and the same operation as described above is repeatedly executed.

  FIG. 10 is a sequence diagram showing a normal processing procedure in the mobile site monitoring system shown in FIG. First, the manager 22 of the management device 6 instructs the agent 21 of the portable emulation device 3 to start the monitoring program according to a preset schedule (801). In accordance with the instruction from the management device 6, the agent 21 starts recording the operation history file, activates the mobile terminal operation macro, causes the mobile terminal 20 to execute a predetermined monitoring operation procedure, and performs monitoring. Response measurement for obtaining the response time over the entire monitoring operation of the target site is started (802). Therefore, the mobile terminal 20 accesses the URL of the monitoring target site (803), acquires predetermined display screen data, and confirms that it is identical to the corresponding reference screen data (804). Thereby, the agent 21 confirms that there is no abnormality in the acquired display screen data (805). The monitoring operation is continued by repeatedly executing Steps 803 to 805 for each display screen at the monitoring target site.

  Here, when a response measurement for a predetermined display screen is requested, the mobile terminal 20 performs access to the display screen as a performance measurement target (806), and at the same time, the agent 21 displays the target display screen. Response measurement for acquiring the response time for is started (807). Accordingly, the target display screen data is acquired, and it is confirmed that it has the sameness as the corresponding reference screen data (808). Thereby, the agent 21 confirms that there is no abnormality in the acquired display screen data, and ends the response measurement for the display screen (809). Further, the agent 21 notifies the response measurement result to the manager 22 (810), and the manager 22 compares the response measurement result with a preset threshold value and notifies the report device 7 of the result (811). The result is processed by data processing software.

  When the series of monitoring operations as described above are completed, as in step 803 and step 804, the mobile terminal 20 accesses the final screen of the monitoring target site (812), where predetermined display screen data is acquired. It is confirmed that it has the sameness as the reference screen data corresponding to it (813). Thereby, the agent 21 confirms that there is no abnormality in the acquired display screen data, and measures the elapsed time from step 803 to step 813 as a response over the entire monitoring (ST814). Next, the agent 21 notifies the manager 22 of the response measurement result over the entire monitoring (815), and ends the recording of the operation history file by the operation history processing unit 82. The manager 22 compares the response measurement result over the entire monitoring with a preset threshold value and notifies the report device 7 of the result (816), and the result is processed by the data processing software.

  When the monitoring is completed, the report device 7 sends a monitoring result report to the user by e-mail (817). On the other hand, the user can access a predetermined monitoring result report created by the report device 7 via the report I / F device 9 (818).

  FIG. 11 is a sequence diagram showing a processing procedure when a screen abnormality occurs in the mobile site monitoring system shown in FIG. The mobile terminal 20 acquires predetermined display screen data simultaneously with execution of access to the target display screen (901), and it is confirmed that the mobile terminal 20 does not have the sameness as the corresponding reference screen data (902). Thereby, the agent 21 confirms that the acquired display screen data has an abnormality (903), and notifies the manager 22 of the state of the screen abnormality (904). Therefore, the manager 22 sends an alert notification to the alert handling device 8 about the screen abnormality status using an SNMP (Simple Network Management Protocol) trap (905). The alert handling device 8 notifies the operator I / F device 4 of the screen abnormality status (906) and notifies the user of the screen abnormality status by e-mail (907). Here, when a remote command is set for the mobile site server 32, the alert handling device 8 uses the remote command (for example, OS restart, application process restart, content file replacement, substitution) Switch to the site, etc.) (908). Subsequently, the operator checks the status of the screen abnormality via the operator I / F device 4 and executes processing for eliminating the abnormality (909). Further, the manager 22 notifies the report apparatus 7 of the screen abnormality status (910), and terminates the monitoring program. The screen abnormality situation is processed by the data processing software of the report device 7.

When the monitoring is completed, the report device 7 sends a monitoring result report to the user by e-mail (911). On the other hand, the user can access a predetermined monitoring result report created by the report device 7 via the report I / F device 9. (912)
FIG. 12 is a sequence diagram showing a processing procedure when a response abnormality occurs in the mobile site monitoring system shown in FIG. Simultaneously with the execution of access to the display screen targeted for performance measurement (1001), the portable terminal 20 starts response measurement for the display screen targeted by the agent 21 (1002). Therefore, it is confirmed that the target display screen data is acquired and has the sameness as the corresponding reference screen data (1003). Thereby, the agent 21 confirms that there is no abnormality in the acquired display screen data, and ends the response measurement for the display screen (1004). Further, the agent 21 notifies the manager 22 of the response measurement result (1005), and the manager 22 compares the response measurement result (response time) with a preset threshold value to confirm the response abnormality and alert handling. An alert notification is sent to the device 8 about the status of the response abnormality by an SNMP trap (1006). The alert handling device 8 notifies the operator I / F device 4 of the response abnormality status (1007), and notifies the user of the response abnormality status by e-mail (1008). Here, when a remote command is set for the mobile site server 32, the alert handling device 8 uses the remote command (for example, OS restart, application process restart, content file replacement, substitution) Switch to the site) (1009). Subsequently, the operator confirms the status of the response abnormality via the operator I / F device 4 and executes a process for eliminating the abnormality (1010). Further, the manager 22 notifies the report apparatus 7 of the response abnormality status (1011), and terminates the monitoring program. The screen abnormality situation is processed by the data processing software of the report device 7.

When the monitoring is completed, the report device 7 sends a monitoring result report to the user by e-mail (1012). On the other hand, the user can access a predetermined monitoring result report created by the report device 7 via the report I / F device 9. (1013)
FIG. 13 is a sequence diagram showing a processing procedure when a timeout occurs in the mobile site monitoring system shown in FIG. The mobile terminal 20 starts response measurement for the display screen targeted by the agent 21 simultaneously with execution of access to the display screen targeted for performance measurement (1101) (1102). Therefore, the agent 21 confirms the timeout in the response measurement (1103) and notifies the manager 22 of the timeout situation (1104). The manager 22 sends an alert notification to the alert handling device 8 about the time-out situation using an SNMP trap (1105). The alert handling device 8 notifies the operator I / F device 4 of the timeout situation (1106), and notifies the user of the timeout situation by e-mail (1107). Here, when a remote command is set for the mobile site server 32, the alert handling device 8 uses the remote command (for example, OS restart, application process restart, content file replacement, substitution) Switch to the site, etc.) (1108). Subsequently, the operator confirms the time-out situation via the operator I / F device 4 and executes processing for eliminating the abnormality (1109). Further, the manager 22 notifies the report apparatus 7 of the status of the response abnormality (1110), and ends the monitoring program. The timeout situation is processed by the data processing software of the report device 7.

When the monitoring is completed, the report device 7 sends a monitoring result report to the user by e-mail (1111). On the other hand, the user can access a predetermined monitoring result report created by the report device 7 via the report I / F device 9. (1112)
14 and 15 are diagrams showing the contents of the monitoring result report by the report apparatus shown in FIG. FIG. 14 shows an example of an operation history file for a predetermined monitoring target site. A history of access operations such as a display screen (display image data) displayed when the monitored site is accessed, a processing start time, and a macro command (including the URL of the site) is shown. FIG. 15A shows the transition of response time with respect to the passage of time at a predetermined monitoring target site. Here, at 15:00 and 16:00 when the response time exceeds the threshold, the management device 6 performs an alert notification to the effect that the abnormality has occurred in the alert handling device 8, assuming that a response abnormality has occurred. . FIG. 15B shows the rate of occurrence of (1) normal, (2) response abnormality occurrence, and (3) abnormal termination (timeout) in one monitoring operation, and FIG. It shows the state of (1) normal, (2) occurrence of abnormal response, and (3) abnormal end of each time. The operator and the user can easily and accurately determine the operation status of the monitoring target site based on the contents of the monitoring result report as described above.

  The mobile site monitoring system according to the present invention can appropriately monitor the operation status of a mobile site that provides content for mobile information devices via the Internet or a mobile carrier network with a simple configuration. It is useful as a mobile site monitoring system for monitoring sites that provide content.

The block diagram which shows schematic structure of the portable site monitoring system which concerns on this invention Functional block diagram showing details of the mobile terminal emulator shown in FIG. Flow chart showing operation of management device when executing monitoring Flow diagram showing the operation of the portable emulator when monitoring is performed Flow chart showing reference screen acquisition operation by portable emulator Flow chart showing the operation of the reporting device when executing monitoring Flow chart showing the operation of the alert handling device when executing monitoring Flow chart showing operation of operator I / F device when executing monitoring Flow diagram showing operation of report I / F device when executing monitoring Sequence diagram showing a normal processing procedure in the mobile site monitoring system of FIG. Sequence diagram showing a processing procedure when a screen abnormality occurs in the mobile site monitoring system of FIG. Sequence diagram showing a processing procedure when a response abnormality occurs in the mobile site monitoring system of FIG. Sequence diagram showing a processing procedure when a timeout occurs in the mobile site monitoring system of FIG. The figure which shows the monitoring result report contents by the report device which is shown in FIG. The figure which shows the monitoring result report contents by the report device which is shown in FIG.

Explanation of symbols

1 Mobile Site Monitoring System 6 Management Device 8 Alert Handling Device 7 Report Device 8 Operator I / F Device 9 Report I / F Device 20 Mobile Terminal 21 Mobile Emulation Device 32 Mobile Site Server

Claims (7)

  1. A mobile site monitoring system for monitoring a site that provides content for portable information devices via a predetermined network,
    Screen acquisition that obtains display image data by accessing a monitoring target site by a predetermined operation procedure stored in advance using a portable information device and photographing a predetermined screen displayed on the display of the portable information device with a camera And
    A screen comparison unit that compares the acquired display image data with reference image data related to a reference screen to be displayed in a normal state in units of pixels for each predetermined screen ;
    As a result of comparison by the screen comparison unit , an operation status determination unit that determines that the operation status at the monitoring target site is abnormal when the display image data is different from the reference image data ;
    A mobile site monitoring system comprising: a site monitoring unit for notifying the occurrence of an abnormality when it is determined that the operation status of the monitoring target site is abnormal.
  2. A response acquisition unit for acquiring a response time from the access to the monitoring target site until the predetermined screen is displayed;
    A response comparison unit that compares the acquired response time with a corresponding allowable response time;
    Claim wherein the operating condition determining section as a result of comparison by said response comparing unit, which operating conditions in the monitored site when the response time exceeds the allowable response time and wherein the determining that there is an abnormality The mobile site monitoring system according to 1.
  3. The macro execution processing unit that causes the portable information device to execute a series of operation procedures according to a macro program storing an operation procedure for accessing the monitoring target site. Mobile site monitoring system.
  4. A report generation unit configured to generate a monitoring result report in which the operation status determination unit records the determination result of the operation status; and the site monitoring unit notifies the occurrence of the abnormality by the monitoring result report. The mobile site monitoring system according to claim 1 or 2 .
  5. The mobile site monitoring system according to claim 4 , further comprising a report interface unit that manages system user access to the monitoring result report generated by the report generation unit.
  6. 5. The mobile site monitoring according to claim 4 , wherein the monitoring result report includes a history of access operations to the monitoring site and display image data relating to a predetermined screen displayed in response to the access operations. system.
  7. The site monitoring unit, when it is determined that the operation status of the monitored site is abnormal, executes a command set in advance to eliminate the abnormality of the operation status for the monitored site The mobile site monitoring system according to claim 1 or 2 , characterized in that:
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JP5471072B2 (en) 2009-06-26 2014-04-16 富士通株式会社 Display test apparatus, display test program, and display test method
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JP6168352B2 (en) * 2013-08-12 2017-07-26 コニカミノルタ株式会社 Image forming apparatus and program
JP6290743B2 (en) * 2014-07-25 2018-03-07 株式会社三菱東京Ufj銀行 Information processing apparatus and program

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JP2002132570A (en) * 2000-10-24 2002-05-10 Fuji Xerox Co Ltd System and method for controlling website history, system and method for analyzing access pattern, and recording medium
JP2002236626A (en) * 2000-12-06 2002-08-23 Site Rock Corp Method and system for monitoring site
JP2004021873A (en) * 2002-06-20 2004-01-22 Hitachi Ltd Internet system monitoring device
JP2005012365A (en) * 2003-06-17 2005-01-13 Fujitsu Fip Corp Information providing service operating state monitor system and information providing service operating state monitor method

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Publication number Priority date Publication date Assignee Title
JP2002132570A (en) * 2000-10-24 2002-05-10 Fuji Xerox Co Ltd System and method for controlling website history, system and method for analyzing access pattern, and recording medium
JP2002236626A (en) * 2000-12-06 2002-08-23 Site Rock Corp Method and system for monitoring site
JP2004021873A (en) * 2002-06-20 2004-01-22 Hitachi Ltd Internet system monitoring device
JP2005012365A (en) * 2003-06-17 2005-01-13 Fujitsu Fip Corp Information providing service operating state monitor system and information providing service operating state monitor method

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