JP4546070B2 - POS device, POS system and program - Google Patents

Description

  The present invention relates to a technique for presenting a map that guides the location of another store to a customer by using a POS device that manages the price and sales of products at the store.

  In facilities such as shopping centers, customer guidance to customers was provided by explanations by reception staff and on-site maps posted in the vicinity of elevators. When it was complicated, it was difficult to reach the destination. In order to solve this problem, conventionally, there is a technique of outputting a guide map in a hall by a POS device installed in each store and presenting this to a customer. This type of technology is disclosed in, for example, Patent Document 1 described later.

In the system described in Document 1, a POS operator such as a store clerk creates and registers a map indicating a route from the sales floor to another sales floor using a POS terminal. Thereafter, when the customer asks for another sales floor, the store clerk displays a guidance map on the terminal using the guidance screen on the POS terminal, and prints the map on the receipt as necessary.
JP 2001-351179 A

  The above system is suitable for a facility where each sales floor is partitioned for each product type, as described in the document. However, for example, in the case of a facility such as a shopping center where there are a large number of stores, there are often scattered stores providing similar services, and even if the location of a specific store among them is asked, There is an inconvenience that the POS terminal is difficult to deal with. Further, in the above system, since the operator creates the map data with the POS terminal, there is a problem in that each store places a burden on the store clerk who mainly handles sales operations.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a POS device and a POS system capable of widely responding to inquiries regarding the location of a store.

The POS device according to the present invention is a POS device that performs sales management in a store, and includes map information including map data indicating the locations of a plurality of stores and information indicating on which floor each store is present. A storage unit for storing, a map output unit for outputting a guidance map based on the map data in the storage unit, and selection information for selecting a store name to be searched for a location are presented to the user from the user And a search processing unit that selects map data corresponding to the store name received by the search reception unit from the storage unit and supplies the map data to the map output unit. The map data includes the first map data to which a route from the own store to the other store on the same floor as the own store and the other store from a point different from the own store on the same floor as the other store. Route Second map data that has been assigned, and when the search processing unit selects map data from the storage unit, the map information recognizes a floor on which another store with the store name from the search reception unit exists. When the floor of the other store is the same as the floor of the own store, the first map data is selected, and when the floor of the other store is different from the floor of the own store, the second map data is selected. To do.

In addition, a POS system according to the present invention includes a POS device that performs sales management in each of a plurality of stores, and a management device that is communicably connected to each POS device via a network. , Presenting the selection information for selecting the store name to be searched for the location to the user and receiving the store name from the user, and notifying the management device of the store name received by the search receiving unit A reception information notification unit, and a map output unit that outputs a guide map based on map data indicating the location of each store, and the management device determines on which floor the map data and each store exist. a storage unit for storing map information including information indicating the selected and the the map data P map data corresponding to the store name notified from the POS apparatus from the storage unit A search processing unit to be supplied to the S device, and the map data in the storage unit includes first map data to which a route from the store of each POS device to another store on the same floor as the store is assigned. The second map data on the same floor as the other store and provided with a route from the different point to the other store, and the search processing unit selects the map data from the storage unit When the floor where the other store of the store name from the POS device exists is recognized from the map information, if the floor of the other store is the same as the floor of the POS device, the first map data is selected. If the floor of the other store is different from the floor of the POS device, the second map data is selected.

  According to the POS device of the present invention, when providing a guide map to a customer, the target store is designated by the store name, and the selection information for designating the store name is presented. A plurality of stores can be specified separately. Thereby, a customer's request can be dealt with flexibly.

  In addition, according to the POS system of the present invention, the management device searches the guidance map provided to the customer and distributes the map data to the POS device. Can save the burden on the store clerk.

[Example 1]
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing a functional configuration of a POS apparatus according to an embodiment of the present invention. The POS device 10 of the embodiment is provided in each store of a shopping center that provides various services. As shown in FIG. 1, the same POS device 10 performs sales management as in the past, such as product price management and sales processing. A sales processing unit 11 for performing, a storage unit 12 having a map database 12a for storing map information to be described later, a map output unit 13 for outputting a guidance map based on the map data in the storage unit 12, and a location search Search accepting unit 14 that accepts store names of other stores to be received from the user, and search for selecting map data corresponding to the store name accepted by the search accepting unit 14 from the storage unit 12 and supplying the map data to the map output unit 13 And a processing unit 15.

  The search processing unit 15 selects a map name from the map information stored in the storage unit 12 and searches for a store name for each line such as “a line” or “ka line” in the Japanese syllabary. It has a search means 15a and a genre search means 15b for searching for a store name from the service type of the store.

  An outline of the hardware configuration of the POS device 10 is shown in FIG. The POS device 10 includes a CPU 1 that functions as a search processing unit 15, a touch panel 2 that functions as a search receiving unit 14, a display device 3 that functions as a map output unit 13, and a receipt printer 4 such as a thermal printer. A ROM / RAM 5 and an HDD 6 that function as a storage unit 12 and a communication unit 7 having a circuit for the POS device 10 to communicate with an external device are provided. The means for the search receiving unit 14 is not limited to the touch panel 2 of the present embodiment, and other mechanisms that can receive a search request from the user, such as a keyboard device, can be employed.

  FIG. 3 shows a configuration example of map information stored in the map database 12a. In the map information of this embodiment, as shown in FIG. 3, a “store code” 31 assigned to each store of the shopping center, a “store name” 32 of the store, and an initial reading in the store name “Line” 33, “Genre” 34 indicating a predetermined service type of the store, “Floor” 35 which is the number of floors in which the store exists, and “Map image file corresponding to a guide map described later regarding the location of the store” "36". In this map information, for example, a record whose “store code” 31 is “003” is information relating to a store whose “store name” 32 is “hobby hobby”, and the initial of the store name is “ho”. To “line” 33 becomes “ha line”. Furthermore, it is shown that “genre” 34 is “miscellaneous goods / hobby” and “floor” 35 is “3F” in a shopping center.

  In the “map image file” 36 of the above record, “003 — 01.bmp”, which is the image file name of the guidance map as shown in FIG. 4 to which the route from the own store to “Hobby Hobby” of another store is attached. 36a and a guide map “003 — 02.bmp” 36b as shown in FIG. 5 to which a route from a point other than its own store to the above-mentioned “Hobby Hobby”, such as an elevator in the hall, is registered. The guidance map as shown in FIG. 4 where the starting point of the route is the own store is, for example, when the own store is on the same floor as the target store, that is, in the above example, the own store is “3F” which is the same as “Hobby Hobby”. It is preferable to use in such a case. On the other hand, as shown in FIG. 5, a map starting from a place other than its own store is suitable when, for example, the shop is on “2F” or the like different from the “hobby hobby” floor. As in the example shown in the figure, it is desirable to adopt a place that is relatively conspicuous on the floor or a place that is convenient for customers heading to the target store.

  Since the map information of FIG. 3 can be commonly used in each store, for example, it can be created in the management department of a shopping center and a copy thereof can be distributed to each store. Thereby, at each store, the POS device 10 can be operated with a simple operation of storing the distributed map information in the POS device 10 of the store. Similarly, it is desirable that the map data is created in a batch in a predetermined department. At that time, the map as shown in FIG. 5 where the predetermined location is the starting point of the route is stored in each store on a different floor from the floor. Since it can be used in common, a copy of the map data may be distributed to each of these stores.

  Hereinafter, the operation procedure of the POS device 10 will be described with reference to the flowchart shown in FIG. Here, as an example, a procedure for guiding the location of “Hobby Hobby”, which is another store, from a customer who has visited a certain store will be described. First, the store clerk switches from a sales processing screen (not shown) to a “store search screen” as shown in FIG. 7 by a predetermined operation on the touch panel 2 of the POS device 10 (step A1). The switching to the “store search screen” may be performed either before or after the customer accounting process by the sales processing unit 11.

  In the screen of FIG. 7, a button 7a for searching for a target store name for each line of Japanese syllabary and a button 7b for narrowing down the target store from the service type of the store are provided. When the customer lists a specific store name such as “Hobby / Hobby”, the button 7a is selected. When the store name is unknown or undecided, the button 7b for searching from the service genre is selected.

  Here, when the line search button 7a is selected (step A3: Yes), the line search means 15a of the search processing unit 15 accepts the search so as to present a “line search screen” as shown in FIG. The unit 14 is instructed. Thereby, the screen of FIG. 8 is displayed on the touch panel 2 (step A4). Next, when the “ha row” button 8a corresponding to the store name “hobby hobby” is selected on this screen (step A5), the “ha row / search result screen” as shown in FIG. 9 is displayed. (Step A6). In the store name list shown in the screen of FIG. 9, the row search means 15 a that has obtained the selection result of “ha row” extracts the corresponding store name from the map information and supplies it to the search reception unit 14. Is displayed on the screen.

  On the other hand, when the button 7b for genre search is selected from the search screen of FIG. 7 (step A3: No), the genre search means 15b of the search processing unit 15 displays a “genre search screen” as shown in FIG. The search reception unit 14 is instructed to be presented to the user (step A7). This search screen presents the service type of the target store so that it can be selected. In the example shown in the figure, ladies 'fashion, men's fashion, kids' fashion, miscellaneous goods / hobbies, cafes & restaurants, groceries, and others There are options such as genre. In this way, by narrowing down the stores by service type, for example, to deal with customers who have forgotten the store name of the target store or customers who want to know all stores that provide similar services Can do.

  When the “miscellaneous goods / hobby” button 10a is selected on the screen of FIG. 10 (step A8), a “miscellaneous goods / hobby search result screen” as shown in FIG. 11 is displayed (step A9). In the store list on this screen, the genre search means 15b having received the selection result of “miscellaneous goods / hobby” extracts the store name corresponding to the genre from the “store name” 32 in the “genre” 34 of the map information. Is displayed on the screen.

  Subsequently, when the “hobby and hobby” button 9a is selected from the screen of FIG. 9 that is the search result for each row, or the “hobby and hobby” button 11a is selected from the screen of FIG. 11 that is the search result for each genre (step A10). The search processing unit 15 extracts map data corresponding to “Hobby / Hobby” of “Store name” 32 from the “Map image file” 36 from the map information. At this time, referring to the “floor” 35 of the map information, if the floor of the own store is the same 3F as “Hobby and Hobby”, “003 — 01.bmp” corresponding to the guidance map of FIG. 36a is extracted. If the store is on a different floor, “003 — 02.bmp” 36b in the guidance map of FIG. 5 starting from the 3F elevator is extracted. Even when the store is on the same floor as the target store, for example, when the route from the store is complicated and the target store is close to the elevator, the map of the elevator starting point in FIG. 5 is used. Can be set. When the search processing unit 15 extracts the map data of “Hobby / Hobby”, the search processing unit 15 supplies the map data to the map output unit 13.

  The map output unit 13 displays the guide map of FIG. 4 or 5 on the display device 3 based on the supplied map data (step A11), and displays the map at the same time as the display or at the request of the customer by the receipt printer. 4 is printed out (step A12). The store clerk provides the customer with a guide map printed on the receipt, and ends the processing of the POS device 10.

  According to the POS device 10 of the first embodiment described above, the store name that the customer wants to visit next to his / her own store is narrowed down by the search of the line of the Japanese syllabary or the genre search of the service type. Even in a facility where stores providing services are scattered, the target store can be clearly distinguished and the map can be promptly provided to the customer.

  In the above-described procedure, one target store name is selected on the screen of FIG. 9 or FIG. 11 for finally determining the store name. However, in the present invention, the number of store names is not limited to one. May be selectable, and a plurality of guidance maps corresponding to each may be output. Thereby, for example, even when a customer wants to visit all stores of the same genre, a map can be efficiently issued without repeating the above procedure.

[Example 2]
FIG. 12 is a block diagram showing the configuration of an embodiment of the POS system according to the present invention. In the POS system 100 according to the second embodiment, the POS devices 10 of each store in the hall are connected to a network 100a such as a LAN, and a management server 20 that can communicate with each POS device 10 is connected to the network 100a. ing. As shown in FIG. 12, each POS device 10 of the POS system 100 uses the network 100a to receive information received by the search receiving unit 14 regarding the guidance map in addition to the search receiving unit 14 and the map output unit 13 described in the first embodiment. A reception notification unit 16 for notifying the management server 20 via the reception notification unit 16. The reception notification unit 16 is a function realized by the communication unit 7 of FIG.

  The management server 20 is a computer operated by the management department of the shopping center, and a storage unit 21 and a search processing unit that perform the same functions as the storage unit 12 and the search processing unit 15 included in the POS device 10 in the first embodiment. 23, and a map receiving unit 22 that requests and distributes a map from each POS device 10. The memory | storage part 21 has the map database 21a holding the same information as the map information demonstrated in Example 1 along FIG. The search processing unit 23 includes line search means 23a and genre search means 23b similar to the search processing unit 15 of the first embodiment.

  The operation procedure of the POS system 100 according to the embodiment will be described with reference to the sequence diagram of FIG. In the management department of the shopping center, the management server 20 is operated to register and update map information (step S1).

  At a store, when a customer requests a guidance map of another store, the store clerk operates the touch panel 2 of the POS device 10 to specify a store name search method from the search screen as shown in FIG. 7 (step S2). Since the operation for the POS device 10 to display each screen is the same as that in the first embodiment, the description thereof is omitted in this embodiment. Next, when the POS device 10 displays the line search screen of FIG. 8 or the genre search screen of FIG. 10 according to the designated content (step S3), the store clerk selects a desired line or genre from the screen (step S3). Step S4). The reception notification unit 16 of the POS device 10 notifies the selected content to the management server 20 (step S5).

  In the management server 20, when the map reception unit 22 receives the information notified from the POS device 10, the row search unit 23a or the genre search unit 23b of the search processing unit 23 extracts the corresponding store name from the map information (step S6) The map accepting unit 22 notifies the POS device 10 of the list of extracted store names (step S7).

  Upon receiving the notification from the management server 20, the POS device 10 displays a screen such as FIG. 9 or FIG. 11 as a store name search result, and requests to specify the target store name (step S8). When a store name is designated from the screen (step S9), the POS device 10 requests the management server 20 to send a guide map of the designated store name (step S10). The search processing unit 23 of the management server 20 extracts map data corresponding to the requested store name (step S11), and the map receiving unit 22 distributes it to the POS device 10 (step S12).

  When the POS device 10 receives map data from the management server 20, the map output unit 13 displays a guide map as shown in FIG. 4 or 5 on the display 3 based on this data (step S13). At this time, if the printing of the guidance map is instructed according to the customer's request (step S14), the map is output from the receipt printer 4 (step S15).

  As described above, according to the POS system 100 of the second embodiment, the management server 20 holds the map information, and the management server 20 searches for the store name and the map data of the store and supplies it to the POS device 10. Therefore, the burden on each store regarding the output of the guidance map can be reduced. Even if the store is changed or the layout of the hall is changed, the management server 20 can update the map database 21a to provide the latest map data to any POS device.

  The present invention can also be applied to a conventionally known face-to-face POS device having a plurality of touch panels for salesclerks and customers in one POS device. In that case, the screen operation described in the above embodiment can be performed by the customer himself, and the customer can obtain a desired guide map without hesitation of the store clerk.

It is a block diagram which shows the structure of the POS apparatus of the Example by this invention. It is a block diagram which shows the hardware constitutions of the POS apparatus of an Example. It is explanatory drawing for demonstrating the map information of an Example. It is explanatory drawing for demonstrating the guidance map of an Example. It is explanatory drawing for demonstrating the guidance map of an Example. 3 is a flowchart illustrating an operation procedure according to the first exemplary embodiment. It is explanatory drawing for demonstrating the shop search screen of an Example. It is explanatory drawing for demonstrating the line search screen of an Example. It is explanatory drawing for demonstrating the line search result screen of an Example. It is explanatory drawing for demonstrating the genre search screen of an Example. It is explanatory drawing for demonstrating the genre search result screen of an Example. It is a block diagram which shows the structure of the POS system of the Example by this invention. FIG. 10 is a sequence diagram illustrating an operation procedure of the second embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 POS apparatus 11 Sales processing part 12 Storage part 12a Map database 13 Map output part 14 Search reception part 15 Search processing part 15a Line search means 15b Genre search means

Claims (7)

A POS device for managing sales in a store,
A map data indicating the location of a plurality of stores, and information indicating whether the each store exists in any of the floors, and information indicating a floor there is a store having store舗名and the store name for each of the store A storage unit for storing map information including the information, a map output unit for outputting a guide map based on the map data in the storage unit, and selection information for selecting a store name to be searched for a location A search accepting unit that accepts only the store name from the user and map data corresponding to the store name accepted by the search accepting unit is selected from the storage unit and the map data is supplied to the map output unit And a search processing unit
The map data in the storage unit includes first map data to which a route from the own store to another store on the same floor as the own store is provided, and from a point different from the own store on the same floor as the other store. Second map data to which a route to the other store is given,
When the search processing unit selects map data from the storage unit, the search processing unit recognizes from the map information using the information on the floor in which another store with the store name received by the search reception unit exists , and When the floor of another store is the same as the floor of the own store, the first map data is selected, and when the floor of the other store is different from the floor of the own store, the second map data is selected. P OS devices shall be the feature. The map information in the storage unit includes information on the service type of each store,
The search reception unit presents information for selecting a service type of a store as the selection information, and presents a store name corresponding to the service type selected from the selection information based on the map information. The POS device according to claim 1. The map output section, POS device according to claim 1 or 2, characterized in that it comprises means for printing the guide map. A POS device that performs sales management in each of a plurality of stores, and a management device that is communicably connected to each POS device via a network;
Each of the POS devices presents selection information for selecting a store name to be searched for a location to the user, receives a search name from the user, and receives a store name received by the search reception unit. A reception information notification unit for notifying the management device, and a map output unit for outputting a guidance map based on map data indicating the location of each store;
The management apparatus includes a map data, said information indicating whether each store exists in any of the floors, a set and information indicating the floor there is a store having store舗名and the store name for each of the store A storage unit that stores map information including the information, and a search processing unit that selects map data corresponding to the store name notified from each POS device from the storage unit and supplies the map data to the POS device. And
The map data in the storage unit includes first map data to which a route from a store of each POS device to another store on the same floor as the store is assigned, and the store on the same floor as the other store. Second map data to which a route from another point to the other store is given,
When the search processing unit selects map data from the storage unit, the map information is obtained from the map information using the information on the floor where another store of the store name received by the search receiving unit of the POS device exists. The first map data is selected if the floor of the other store is the same as the floor of the POS device, and the second map is selected if the floor of the other store is different from the floor of the POS device. A POS system characterized by selecting data . The map information in the storage unit includes information on the service type of each store,
The search reception unit presents information for selecting a service type of a store as the selection information, and presents a store name corresponding to the service type selected from the selection information based on the map information. The POS system according to claim 4 . The POS system according to claim 4 or 5 , wherein the map output unit of each POS device has means for printing the guide map. A program that causes a computer that operates under program control to operate as the POS device according to any one of claims 1 to 3 .

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