JP4508093B2 - Information output system - Google Patents

Description

  The present invention relates to an information output system that operates in cooperation with a softphone used in a premises such as an office.

  Conventionally, there are fixed telephones and soft phones as telephones used in offices and the like. The fixed telephone is a so-called dedicated machine that realizes a telephone function, and does not cooperate with a personal computer (hereinafter abbreviated as “PC”).

Softphones, on the other hand, are a form of computer telephony that incorporates VoIP (Voice over Internet Protocol) technology and operates as application software on a personal computer to realize telephone functions. However, the function of the soft phone does not exceed the conventional telephone function that enables a call to be made on a personal computer.
JP 2001-345934 A

  Therefore, in the above-mentioned fixed telephone and softphone, during the conversation with the other party who made the call, for example, when it becomes necessary to describe a topic that has been exchanged with that party in the past, the e-mail software is started manually. Had to search for relevant emails.

  Further, when it becomes necessary to search for information related to the topic in conversation from the personal computer, it is necessary to manually open the working folder storing the information and search for the information.

  Further, when information related to the topic being talked about exists in some external system outside the personal computer, it is necessary to manually start a program for using the external system and search for related information.

  As described above, when a fixed telephone or a conventional soft phone is used, it takes time to search for information. When communicating with the other party by e-mail or fax, for example, the sales support system described in Patent Document 1 is used to communicate with the other party, such as the other party's identity and the content of the recent conversation with the other party. There is no problem even if you reply after reconfirming the relevant information. However, when investigating information about the other party who made the call, the investigation time becomes the other party's standby time. If you spend a lot of time investigating, the other person's time will be wasted, and if you try to check information about the other person frequently during the conversation, the conversation will also stagnate.

  In view of such problems, the present invention has an object to provide an information output system capable of outputting information related to a caller substantially simultaneously with receiving a call from the caller.

  In order to solve the above-described problem, an information output system according to the present invention includes a caller number detecting unit that detects a caller number of a calling unit that has made a call from a call, and a caller number detecting unit that detects the caller number based on the detected caller number. Storage means for storing one or more programs that output information associated with a particular caller corresponding to a number, thereby automatically outputting information associated with a particular caller when a call is received. It is characterized by that.

  According to the present invention, information related to the caller can be automatically output substantially simultaneously with the reception of the call from the caller. Does not make the person wait. This facilitates conversation with the caller smoothly.

  In addition, since the e-mail related to the caller is automatically retrieved and displayed substantially simultaneously with the arrival of the call, it is easy to recall the previous exchange.

  Furthermore, since the workplace related to the caller is automatically displayed substantially simultaneously with the arrival of the call, it becomes possible to easily call materials, information, programs, etc. related to the caller. It is also easy to create and modify documents and information while making a call and place them on the workplace. Since the workplace is not searched and opened manually, the work efficiency is improved and the other party is not made to wait.

  Further, by outputting the file names held in the history list for registering the files referred to in the past call connection, these files can be opened quickly without causing the caller to wait. Moreover, these displayed files are not limited to those organized in the workplace for the caller, so if the file has been recently referenced in connection with a call with the caller, the operator organizes it in the workplace. Even if not, it is possible to refer quickly.

  In addition, the information on the external system related to the caller is automatically displayed at the same time when the call arrives, so that the related information can be easily called. It is also easy to register and correct information while making a call. Since there is no need to manually call an external system, work efficiency is improved and the other party is not kept waiting.

  In addition, for example, external system information display / operation is performed by securing a display area dedicated to the external system, such as a separate window, in the display means.・ It can be operated.

  Next, an embodiment of an information output system according to the present invention will be described in detail with reference to the accompanying drawings. In the figure, elements not directly related to the present invention are omitted, and similar elements are denoted by the same reference numerals.

  FIG. 2 is a block diagram showing a first embodiment of the information output system according to the present invention. The information output system 10 includes an IP-PBX (IP-Private Branch eXchange) 16 that connects the public telephone network 12 and a LAN (Local Area Network) 14 in the system 10. The IP-PBX 16 is a device that incorporates a VoIP (Voice over Internet Protocol) function in a conventional PBX, and connects and controls calls from the public telephone network as well as calls from the IP network to a local telephone or the like. The IP-PBX 16 enables a call made by the analog telephone 18 via the public telephone network 12 to be received by one of the personal computers 20A and 20B connected to the LAN 14. Since each of the personal computers 20A and 20B includes a soft phone as described later, it can receive a call.

  Similar to the conventional private branch exchange, the IP-PBX 16 controls the call originating from the analog telephone 18 as described above, that is, the outgoing / incoming call from the outside line. In addition, it has a function of controlling a telephone call between the personal computers 20A and 20B provided with an extension telephone in the system 10, that is, a soft phone, and further controlling a telephone transfer and a telephone conference.

  The information output system 10 includes personal computers 20A and 20B connected to the LAN 14. As shown in FIG. 2, the information output system 10 has only two personal computers, but a personal computer having more telephone functions may be connected to the LAN 14. Headsets 22A and 22B are connected to the personal computers 20A and 20B, respectively. The headsets 22A and 22B are a combination of a headphone that performs a reception function and a microphone that performs a transmission function, and an operator uses this to perform a telephone function. The personal computers 20A and 20B are connected to displays 24A and 24B, respectively, and are used as means for visually displaying information provided by the personal computers 20A and 20B.

  FIG. 1 is a detailed block diagram of the personal computer 20A shown in FIG. Since the personal computers 20A and 20B have the same configuration, only the personal computer 20A will be described in the text. The personal computer 20A has a LAN interface 30 such as a LAN card or a LAN board, and is connected to the LAN 14 through this.

  The personal computer 20A has a CPU (Central Processing Unit) 32, which is connected to a LAN interface 30 in the personal computer 20A, a storage device 34 described later, and a headset 22A, and controls these devices in the personal computer 20A. Device. The CPU 32 is a device that executes various programs described later stored in the storage device 34.

  The storage device 34 stores application software, that is, a soft phone 50, an information display program 52, and a mail program 54. These application software 50, 52, and 54 are activated and executed by the CPU 32.

  The soft phone 50 is a program that realizes a telephone function, converts digital audio data coming from the LAN 14 into an audio signal, and outputs the audio signal to the headphones of the headset 22A. At the same time, the softphone 50 converts voice data coming from the microphone of the headset 22A into digital voice data and transmits it to the analog telephone set 18. As a result, a call can be made between the caller using the analog telephone 18 and the operator using the headset 22A. The softphone 50 may have a function of automatically starting an information display program 52 to be described later when the softphone 50 starts itself. In this embodiment, the softphone 50 and the information display program 52 are separate and independent software, but may be the same software.

  An important function of the softphone 50 is a caller ID detection function. This is a function of receiving a call made from the analog telephone 18 shown in FIG. 2 via the public telephone network 12 and the LAN 14 and detecting the caller number of the analog telephone 18, that is, the telephone number from the call. Such a function is the same as that generally known as Number Display (registered trademark), which is a service provided by NTT East and NTT West.

  In the present embodiment, the call is received by the softphone 50 operating on the personal computer 20A, but a general telephone may be used instead of the softphone 50. In that case, it is necessary to notify the caller number to the personal computer 20A by some means.

  The mail program 54 is a program for sending and receiving electronic mail. The storage device 34 stores a mail database 56 associated with the mail program 54, and this database 56 stores e-mails transmitted and received using the personal computer 20A. Further, the mail program 54 has a search function, and for example, only an email sent to or received from a specific email address can be searched from the mail database 56.

  The work place 58 is a folder for storing information related to the caller corresponding to the caller number detected by the softphone 50. FIG. 3 is a schematic diagram showing the configuration of the work place 58. As shown in FIG. 3, the workplace includes work folders dedicated to individuals such as senders, ie Saburo Suzuki, Taro Okino, and Jiro Tanaka, ie, personal workplaces 60, 62, 64. Although only three personal workplaces are shown in FIG. 3 for convenience of illustration, it goes without saying that a larger number of personal workplaces may be included. The work place may include a document file 66 as stored in the work place 60 for Saburo Suzuki, or may include a shortcut 68 as stored in the work place 64 for Jiro Tanaka.

  In this embodiment, the mail program 54 and the work place 58 are software inside the personal computer 20A, but may be included in the external system 42.

  The information display program 52 relates to a specific caller stored in the employee database 70 in the employee database server 36 or the customer database 72 in the customer database server 38 based on the caller number detected by the softphone 50. This program searches for information to be displayed and displays it on the display 24A. The information display program 52 is a program for actually displaying the electronic mail retrieved from the mail database 56 by the mail program 54 and the information stored in the work place 58 on the display 24A.

  In this embodiment, the employee database server 36 and the customer database server 38 are servers independent of the personal computer 20A, but may be a database or a file inside the personal computer 20A. The employee database server 36 and customer database server 38 are separate and independent servers in this embodiment, but both the employee information and customer information may be managed by a single server.

  4 is a diagram showing a configuration example of the employee database shown in FIG. 2, and FIG. 5 is a diagram showing a configuration example of the customer database similarly shown in FIG. The reason why the information output system 10 includes these two types of databases 70 and 72 is that the caller who makes a call from the analog telephone 18 is not always a customer but may be an employee. It is.

  FIG. 6 is a diagram showing an example of an information display window displayed on the display 24A by the information display program 52 shown in FIG. As shown in FIG. 6, the information display window 80 includes a caller information display unit 82, a navigation information selection unit 84, and a navigation information display unit 86. Depending on whether the caller is an employee or a customer, the information recorded in the employee database 70 or the customer database 72, that is, the information shown in FIG. 4 or FIG. The

  The navigation information selection unit 84 corresponds to various information output programs such as a mail program 54 stored in the storage device 34. The operator can select any tab displayed on the navigation information selection unit 84 by using the input device 90 configured by a pointing device such as a keyboard and a mouse shown in FIG.

  When, for example, the “related mail” tab 92 is selected using the input device 90, the information display program 52 causes the mail program 54 to display a mail related to a specific caller. These mails have been sent and received in the past with a specific sender, and are displayed in the following procedure. That is, when the information display program 52 acquires information related to a specific caller from the customer database server or the employee database server based on the caller number detected by the softphone 50, the operator displays the “related mail” tab 92. Regardless of whether or not it is selected, the e-mail address is automatically given to the mail program 54 among the information related to “Jiro Yamada” displayed in the sender information display section 82 of FIG. Start up. Then, as shown in FIG. 6, the mail program 54 searches the mail database 56 for e-mails sent and received in the past with the e-mail address. These e-mails are displayed on the information display section 86 every time the operator selects the “related mail” tab 92 as described above. In this embodiment, such an e-mail search is performed by a search request to the mail program 54. However, the e-mail search may be performed by directly referring to the e-mail database 56.

  On the other hand, when the “folder” tab 94 is selected using the input device 90, the information display program 52 causes the workplace 58 to output a file in the workplace for “Jiro Yamada”. These files are displayed on the information display unit 86. If, for example, a document file is clicked with the input device among the files in the personal workplace displayed on the information display unit 86, the word processor software is activated and the file can be edited. If a shortcut in the personal workplace is clicked, it can be moved to an arbitrary folder in the storage device 34 or another personal computer connected to the LAN 14 specified by the shortcut.

  The storage device 34 shown in FIG. 1 may include application software other than the mail program described above. For example, although not shown, an Internet browser may be included. The Internet browser may be activated when the Internet search 96 of the navigation information selection unit 84 is selected. When starting the Internet browser, the information display program 52 may be started by giving an address, for example, among the information related to “Jiro Yamada” displayed on the caller information display unit 82 in FIG. As a result, the Internet browser accesses the external system shown in FIG. 2 via the gateway 40 and uses the map system on the Internet included in the external system 42 to display the map of the above address as an information display unit. 86 can be displayed.

  In this embodiment, as described above, the navigation information selection unit 84 selects the display of the navigation information. However, the navigation information selection unit 84 is not provided, and all the navigation information may be displayed at the same time. .

  The external system 42 is a server that provides an arbitrary function in response to a request from another system, such as a sales support system, a design support system, a groupware, a news search system, a map system, a transfer guidance system, a weather forecast. A system or the like may be used. In this embodiment, the external system 42 is a system independent of the personal computer 20A, but may be an application inside the personal computer 20A. Information obtained from such an external system may also be displayed on the navigation information display unit 86. For example, in addition to e-mails and workplaces related to the sender as described above, negotiation records, order information, drawing information, schedules, work items, memos, news articles, maps, transfer information, weather forecasts, etc. are displayed. It's okay. These display contents are also switched by the operation of the navigation information selection unit 84.

  The operation of the first embodiment of the information output system according to the present invention configured as described above will be described below. FIG. 7 is a flowchart showing an operation example of the softphone 50 shown in FIG. As shown in step S200, when a call is received from the analog telephone 18 through the public telephone network 12 to the personal computer 20A, the softphone 50 that has received the call detects the caller ID from the call (step S300) and displays the information. The program is started (step S400). At that time, the softphone 50 gives a caller number to the information display program.

  FIG. 8 is a flowchart showing an example of the operation of the information display program, showing step S400 of FIG. 7 in more detail. The information display program 52 searches the employee database server 36 and the customer database server 38 based on the caller number given from the softphone 50, and searches for caller information corresponding to the caller number (step S410). Then, the information display program 52 displays the retrieved caller information on the caller information display unit 82 as shown in FIG. 6 (step S420). As shown in the figure, the sender information display section 82 displays the company name, URL, affiliation, title, etc. in addition to the sender's first and last name.

  Next, the information display program 52 automatically starts the mail program 54, and gives the mail program 54 the sender's e-mail address among the above-mentioned sender information, and is sent to and received from the sender. The electronic mail is searched (step S430). Specifically, in the case of Internet mail, a search is performed as to whether the address exists in the From field, To field, and Cc field of the mail using the sender's e-mail address as a search key. The retrieved e-mail is displayed on the navigation information display unit 86 as shown in FIG. 6 (step S440).

  Next, the information display program 52 determines whether any tab of the navigation information selection unit 84 has been clicked (step S450). As a result, if it is not clicked, the current display state is maintained until it is clicked. On the other hand, if it is clicked, depending on the type of the clicked tab, as shown in step S460, a personal place for the caller belonging to the work place 58 is displayed on the navigation information display unit 86 or an Internet browser. Start the program to use the external system and display the information obtained as a result on the navigation information display unit 86, or display the information obtained by starting other programs on the navigation information display unit 86. To do.

  For example, when using an external system, it is possible to call a sales support system and output negotiation record / ordering information with the company using the sender's company name as a search key. In addition, the groupware system can be called to display a meeting schedule with the company or the caller. Furthermore, it is possible to call a news site and display the latest news article of the caller's company, or call a map site to display a map of the caller's company.

  As shown in FIG. 8, after step S440, the flowchart is divided into two flows, one of which executes the process of maintaining or changing the information displayed on the navigation information display unit 86 as described above. The other returns to FIG. 7 and continues to generate a ringing tone (step S500). In step S500, when the operator is notified that a call has arrived, the operator performs an off-hook operation using headset 22A or input device 90, whereby the call is connected and a call can be made (step S600). .

  When a call is possible in this way, the caller information is already displayed on the caller information display section 82 of the information display window 80 displayed on the display 24A, as shown in FIG. The navigation information display unit 34 displays an electronic mail transmitted / received to / from the caller. Therefore, even if it becomes necessary to talk about the contents of the sender information and the e-mail sent and received in the past with the sender, the contents of the target information can be quickly confirmed without waiting for the sender. In addition, other information related to the caller, such as files in the caller's personal workplace and information using an external system, can be quickly displayed by clicking the navigation information selection unit 84. There is little risk of conversation stagnation.

  When the call ends, the operator performs on-hook processing (step S700), and the call is disconnected (step S800).

  FIG. 9 is a diagram showing an example of the relationship between a telephone and a personal computer in the prior art. As can be seen from the figure, compared with the first embodiment of the information output system according to the present invention, conventionally, the telephone 1111 that receives a call from the telephone 1110 via the public telephone network 1100 does not cooperate with the personal computer 1112 at all. Not. Therefore, in order to obtain information about the caller, manually start the mail program 1113 stored in the personal computer 1112 to search the mail database 1114, check the contents of the folder 1115 manually, It takes time-consuming tasks such as manually starting up and using the external system 1117.

FIG. 10 is a block diagram showing a second embodiment of the information output system according to the present invention. A difference from the first embodiment shown in FIG. 2 is that an IP telephone 106 connected to the IP network 102 originates a call received by the information output system 10. The IP-PBX 16 distributes the call originated from the IP telephone 106 as a VoIP packet to one of the personal computers 20A and 20B in the LAN 14. Softphones provided in PCs 20A and 20B are SIP (Session Initiation)
Protocol). In the second embodiment, the external system exists in the IP network 102.

  FIG. 11 is a modification of the information display window shown in FIG. 6 and is an information display window showing a third embodiment of the information output system according to the present invention. In FIG. 11, elements similar to those in FIG. 6 are denoted by the same reference numerals. In the third embodiment, the hardware configuration may be that of any of the first and second embodiments shown in FIGS. 2 and 10, for example.

  Hereinafter, differences of the third embodiment shown in FIG. 11 from FIG. 6 will be described. The information display window 1280 shown in FIG. 11 is different from the information display window 80 of FIG. 6 in that the launcher unit 97 is included in the upper right area. The launcher unit 97 is an area including buttons corresponding to information to be displayed in a window different from the information display window 1280. In this embodiment, each button included in the launcher unit 97 corresponds to a different external system 42, and these external systems are activated by clicking the tab of the navigation information selection unit 84 in FIG. The information is displayed on the navigation information display unit 86 in the same information display window 80.

  FIG. 12 is a diagram showing an example of another window displayed on the display 24A of the personal computer 20A when the button of the launcher unit is clicked in the third embodiment shown in FIG. As shown in the figure, when one of the buttons included in the launcher unit 97 is clicked, an external system corresponding to the button is activated, and another window 1290 is secured on the display 24A. Information obtained from the external system is displayed.

  In this embodiment, the launcher unit 97 is an area including a button for starting an external system. However, the launcher unit 97 includes software inside the personal computer 20A, that is, a button corresponding to the internal system, and is obtained from the internal system. Information may be displayed in a separate window. In particular, system information that requires a large space that cannot be displayed by the navigation information display unit 86 to display information may be displayed in a separate window regardless of whether it is an internal or external system. .

  FIG. 13 is a flowchart showing an operation example of the third embodiment of the present invention shown in FIG. The flowchart S1300 in FIG. 13 can be replaced with step S400 in FIG. Step S450 in flowchart S1300 in FIG. 13 is the same as flowchart S400 in FIG. In step S450, it is determined whether any tab of the navigation information selection unit 84 has been clicked. If it has been clicked, the work place 58 is set in accordance with the type of the clicked tab, as shown in step S480. The work place for the individual sender and the searched e-mail are displayed on the navigation information display unit 86. In other words, the internal system information obtained from the internal system is displayed on the navigation information display unit 86 in the same information display window 1280.

  On the other hand, if any tab of the navigation information selection unit 84 is not clicked as a result of the determination in step S450, it is determined whether any button of the launcher unit 97 is clicked (step S470). If no tab button has been clicked, the process returns to step S450, and the current display state is maintained until the button is clicked.

  As a result of the determination in step S470, if it is found that the button of the launcher unit 97 is clicked, a program such as an Internet browser is started according to the type of the clicked button, as shown in step S490, and the external Using the system, the external system information obtained as a result is displayed in another window 1290 as shown in FIG.

  In the information display system according to the first to third embodiments described above, the file related to the caller must be manually placed in advance in the workplace and organized, and the organization of the file is complicated. There was a problem that there was.

  Therefore, the fourth embodiment of the present invention described below solves the above problems. Since the present invention is characterized by the operation of software, those of the first and second embodiments shown in FIGS. 2 and 10 may be used as the system configuration.

  FIG. 14 is a block diagram showing a storage device of a personal computer constituting the fourth embodiment. This storage device 1400 can be replaced with the storage device 34 of the personal computer 20A constituting the first embodiment shown in FIG. The storage device 1400 constituting the fourth embodiment differs from the storage device 34 of FIG. 1 in that it has a history list 1410. The information display program 1420 included in the storage device 1400 is obtained by adding a new function to the information display program 52 shown in FIG. Therefore, only the history list 1410 and the information display program 1420 will be described below for the storage device 1400 shown in FIG. 14, and the other elements are the same as those in FIG.

  The history list 1410 is a database registered and referenced by the information display program 52, and registers files opened by the operator during call connection for each caller. The “file” mentioned here may be of any kind as long as it is explicitly opened by the operator of the information output system according to the present invention during call connection. For example, it may be a file created and edited by word processor software, spreadsheet software, presentation software, editor, multimedia software that handles audio, moving / still images, and the like.

  The information display program 1420 has the following two functions in addition to the functions of the program 52 of FIG. The first function is a function of registering a file opened by an operator during a call connection with a certain caller in the history list 1410 for each caller as a file used for the caller. The information display program 1420 monitors an operating system (OS) (not shown) of the personal computer 20A, and when the operator opens a file using the function of the OS, registers that fact in the history list 1410 for each caller.

  In this embodiment, the registered file may be a file opened during call connection. This is because these files are used in connection with the caller and should be preferentially displayed in the information display window 1430 when a call is made again with the caller in the future.

  FIG. 15 is a configuration example of the history list shown in FIG. The history list 1410 may have a combination of the caller ID and the path name of the opened file. The caller ID only needs to be able to uniquely identify the caller. For example, a telephone number, employee number, name, PC or softphone login ID may be used. The files registered in the history list 1410 may include not only files inside the personal computer 20A but also files from an external system. Furthermore, in this embodiment, a path name is used to specify a file, but the file can be uniquely specified and may be specified by any information.

  The history list 1410 may set an upper limit on the number of files held for each sender. When an upper limit is set and newer files are registered than the upper limit, files registered for the sender may be deleted from the history list 1410 in order from the oldest registration time. According to this, the history list 1410 holds, for each caller, a predetermined number of reference files that have been recently opened and referenced in connection with a call with the caller. Note that the upper limit number may be provided for each caller as described above, but may not be set for each caller, and may be set for the entire system. In that case, the number of registered files differs for each caller, and when deleting more than the maximum number of files, the file that is deleted is the most registered regardless of who the corresponding caller is. You can make it an old file.

  The second function of the information display program 1420 is a function for displaying a list of files for each sender registered in the history list 1410. FIG. 16 is a diagram showing an example of an information display window in the fourth embodiment. Only the difference between the information display window 1430 of FIG. 16 and the window 80 of FIG. 6 will be described below. As shown in FIG. 16, the navigation information selection unit 1440 of the information display window 1430 is provided with a reference history tab 1450. By clicking the reference history tab 1450, the information display program 1420 refers to the history list 1410 and displays a list of files registered in the history list 1410 on the navigation information display unit 86. The display at this time may be displayed in the icon format illustrated in FIG. 16, or may be in a format for displaying a list of file names. The file list may be displayed by opening a separate window, providing a dedicated display area, or displaying in a menu format or the like. The operator can double-click the file list displayed as described above to open the file.

  In the present embodiment, only files opened by double-clicking or the like in the navigation information display unit 86 of the information display window 1430 shown in FIG. 16 may be registered in the history list 1410. Not only files opened using the display unit 86 but also all files opened during call connection may be registered. It goes without saying that a file opened via an external system may be registered in the history list.

  Needless to say, the history list 1410 may be shared by a plurality of operators. If there are two operators who use different personal computers 20A and 20B, if the file opened when a certain operator calls the caller using the personal computer 20A is registered, the registered file will be Is displayed preferentially when the other operator uses another personal computer 20B to talk to the same caller.

  FIG. 17 is a flowchart showing an operation example of the fourth embodiment of the present invention shown in FIG. The flowchart S1500 in FIG. 17 can be replaced with step S400 in FIG. Step S450 in flowchart S1500 in FIG. 17 is the same as that in flowchart S400 shown in FIG. The information display program 1420 determines whether any tab of the navigation information selection unit 1440 is clicked in step S450, and if it is clicked, determines whether it is the reference history tab 1450 (step S1510). ).

  If the reference history tab 1450 is clicked, the history list 1410 is referred to, the file information corresponding to the caller is acquired, and displayed as a reference history file list on the navigation information display unit 86 (step S1520).

  If the clicked item is not the reference history tab 1450, processing similar to step S460 in FIG. 8 such as display of a workplace is performed (step S460).

  If the result of determination in step S450 is that the navigation information selection unit 1440 has not been clicked, the history list is updated (step S1530). Details of this will be described later.

  Thereafter, it is determined whether or not any file in the reference history file list displayed in step S1520 has been double-clicked (step S1540). As a result, if any file is double-clicked, the file is opened (step S1550). After these processes, the process returns to step 450.

  FIG. 18 is a flowchart showing an operation example of the history list update shown in FIG. First, a file opened by the operator is monitored using a function such as an OS (step S1600). In this embodiment, monitoring is performed by using the OS function. However, the operator can use any means, such as shell / explorer / file manager / launcher / subsystem etc. You may monitor the file that opens. Then, it is determined whether or not the file has been opened (step S1610). If the file has not been opened, the history list update process is terminated, and the process returns to the original process.

  If the file is open, it is next determined whether or not the combination of the file and the sender is already registered in the history list 1410 (step S1620). Finish the process and return to the original process. At this time, instead of simply ending the history list update process, the registration time of the file may be updated so that the file is not deleted for the time being even if the upper limit of the number of registered files is reached.

  If the opened file is not registered, the process advances to step S1630 to determine whether the registered number of the sender's file in the history list 1410 has reached a predetermined upper limit. If so, the oldest registered file is deleted from the registered file (step S1640).

  Thereafter, in step S1650, the combination of the caller and the path name of the opened file is registered in the history list 1410, and if the reference history file list is displayed in the navigation information display section 86, the display is updated. (Step S1660).

FIG. 3 is a detailed block diagram of the personal computer shown in FIG. 2. It is a block diagram which shows the 1st Example of the information output system by this invention. It is a schematic diagram which shows the structure of the workplace shown in FIG. It is a figure which shows the structural example of the employee database shown in FIG. It is a figure which shows the structural example of the customer database shown in FIG. It is a figure which shows an example of the information display window which an information display program shown in FIG. 1 displays on a display. It is a flowchart which shows the operation example of the softphone shown in FIG. It is a flowchart which shows the operation example of an information display program which shows the process "start of an information display program" of FIG. 7 in detail. It is a figure which shows an example of the relationship between the telephone in a prior art, and a personal computer. It is a block diagram which shows the 2nd Example of the information output system by this invention. It is an example of the information display window which shows the 3rd Example of the information output system by this invention. FIG. 12 is a diagram showing an example of another window displayed by the launcher unit shown in FIG. 12 is a flowchart showing an operation example of the third embodiment of the information output system according to the present invention shown in FIG. It is a block diagram which shows the 4th Example of the information output system by this invention. FIG. 15 is a diagram showing a configuration example of a history list shown in FIG. It is an example of the information display window which shows the 4th Example of the information output system by this invention. 17 is a flowchart showing an operation example of the fourth embodiment of the information output system according to the present invention shown in FIG. 16; 18 is a flowchart illustrating an operation example of history list update illustrated in FIG.

Explanation of symbols

10 Information output system
20A, 20B PC
36 Employee database server
38 Customer database server
42 External system
50 Softphone
52, 1420 Information display program
54 Mail program
58 Workplace
97 Launcher
1410 History list

Claims (7)

Caller number detecting means for detecting the caller number of the calling means that has originated the call from the call;
Storage means for storing one or more programs for outputting information related to a specific caller corresponding to the detected caller number based on the detected caller number;
This automatically outputs information related to the specific caller upon receipt of the call ,
The information output system , wherein the information related to the specific caller includes a file stored in an information storage area unique to the specific caller . Caller number detecting means for detecting the caller number of the calling means that has originated the call from the call;
Storage means for storing one or more programs for outputting information related to a specific caller corresponding to the detected caller number based on the detected caller number;
The one or more programs include a file reference history program for registering a file referenced during a call connection with the specific caller;
This automatically outputs information related to the specific caller upon receipt of the call,
The information output system characterized in that the information related to the specific sender output by the file reference history program includes a file name of a file registered in the past. 3. The system according to claim 1 or 2 , wherein the one or more programs include an e-mail program, and the information related to the specific caller output by the e-mail program is transmitted by the specific caller or An information output system characterized by being received e-mail. 2. The system according to claim 1, wherein the one or more programs include a file reference history program for registering a file referred to during call connection with the specific caller, and the file reference history program outputs the file reference history program. The information output system, wherein the information related to the specific sender includes a file name of a file registered in the past. A system as claimed in any one of claims 1 to 3, wherein the one or more programs, comprising the programs of outputting information associated with the particular caller to access external system other than the system Information output system. The system according to any of claims 1 to 3 and 5,
The system further includes selection means capable of selecting any of the one or more programs,
Thus, any of the selected programs outputs information related to the specific caller. The system according to any one of claims 1 to 3, 5 and 6, further comprising display means for visually outputting information,
At least one of the one or more programs reserves a display area dedicated to the program in the display means, and outputs information related to the specific sender to the display area Output system.

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