JP4488515B2 - Sejo management system - Google Patents

Description

  The present invention relates to a place management system that performs operation management of a place with a plurality of different facilities related to funerals.

2. Description of the Related Art In recent years, a sanctuary having a plurality of facilities capable of performing ceremonies related to funerals such as farewell and cremation is used. Reservation of the temple is generally done by notifying the desired date and time of use by means of telephone etc. from users such as bereaved families or funeral companies, and based on this notified reservation information, Allocate facilities to vacant facilities as appropriate. Conventionally, a system that can simply apply for the enforcement of a funeral has been proposed (see, for example, Patent Document 1).
JP 2003-223520 A

However, if appropriate assignments are made to vacant facilities, not only will the burden on employees be increased, but errors such as incorrect assignments may occur. In addition, if the bereaved family arrives at the complex funeral facility early or late, it will not be possible to respond flexibly, and the facility may become “vacant” or “waiting”. There is a problem that can not be.
Moreover, since patent document 1 is a system regarding the order-receiving of users, such as a bereaved family, and a funeral company, the subject mentioned above cannot be solved.

  An object of the present invention is to provide a place management system capable of increasing the operating rate in the operation of a place with a plurality of facilities related to funerals.

In order to solve the above-mentioned problem, the invention described in claim 1
A place management system that manages operation of a place with a plurality of different facilities related to funerals,
Operation information input means for inputting operation information of each facility constituting the sakai,
An operation plan generating means for generating an operation plan table based on the operation information;
Storage means for storing the generated operation plan table;
Reservation means for reserving the user in the operation plan table based on the desired use date and time of the place designated by the user by input to the reservation reception terminal ,
An accepting means for accepting arrival of the user at the place by input to the arrival acceptance terminal ;
And accepting information from the reception unit including the reception time information of at least said user, and reservation information from the reservation unit, based on, with reference to the different other reservation information with the reservation information, the reservation information Assigning means to the funeral that is enforced earliest among funerals planned after the reception time in the funeral planned in the operation plan table;
Management means for performing operation management of the facility based on the allocated operation plan table,
The operation information input means has room number input means capable of inputting an instruction signal for designating a room number allocation order indicating a room that is not physically adjacent to a facility used in the funeral,
The assigning means assigns a room number indicating a room of a facility used in the funeral to the funeral based on the input instruction signal.

Furthermore, the invention according to claim 2 is the invention according to claim 1 ,
The operation information includes at least one or more of information regarding business hours of the place, the number of rooms for each facility, and the time required for using the facility.

Furthermore, the invention according to claim 3 is the invention according to claim 1,
Monitoring means for monitoring the usage status of each facility;
Having a first display means provided in the vicinity of the reception of the sakai,
The management means is based on status information indicating whether or not each facility is in use, which is output from the monitoring means, and reservation information assigned to the operation plan table. It is characterized in that the name of the deceased and the deceased are displayed on the first display means.

Furthermore, the invention according to claim 4 is the invention according to claim 1,
Monitoring means for monitoring the usage status of each facility;
Having a second display means provided in each facility;
The management means is a survivor who is using each facility based on status information indicating whether or not each facility is in use, which is output from the monitoring means, and reservation information assigned to the operation plan table. The name and the name of the deceased are displayed on the second display means.

  According to the first aspect of the present invention, the user is reserved in the operation plan table based on the desired use date and time of the place designated by the user, the reception information from the reception means and the reservation from the reservation means Reservation information is assigned to the operation plan table based on the information, and operation management of each facility is performed based on the operation plan table to which the reservation information is assigned. Thereby, even when the user arrives early or late, the reservation information can be dynamically allocated, so that the arrival time of the user can be flexibly dealt with. In addition, since the operation management of each facility in the temple is performed based on the operation plan table, the operation rate of the temple can be improved.

Furthermore, according to the first aspect of the present invention, the operation plan table is generated based on the operation information of each facility constituting the place. Thereby, since it is possible to generate | occur | produce the operation plan table according to the facility which comprises a sekai, the operation plan table optimal for a sekai can be produced | generated.

According to the second aspect of the present invention, the operation information includes at least one or more of information relating to the business hours of the temple, the number of rooms for each facility, and the time required for using the facility. Thereby, since it is possible to generate | occur | produce the operation plan table according to the characteristic of each facility which comprises a sekai, the operation plan table optimal for a sekai can be produced | generated.

Furthermore, according to the first aspect of the present invention, the allocating unit performs allocation with reference to other reservation information allocated to the operation plan table. Thereby, since it is possible to perform allocation by referring to the state of other reservation information registered in the operation plan table, duplication with other reservation information can be avoided.

Further, according to the invention described in claim 1, reception information includes reception time information of at least the user, allocating means, among the funeral planned after the reception time, the funeral is enforced earliest The reservation information of the user is allocated. As a result, it is possible to efficiently allocate the reservation information, so that the operating rate of the temple can be improved.

According to the invention described in claim 3 , the management means displays the usage status of each facility on the first display means based on the operation plan table. Thereby, since it becomes possible to grasp | ascertain the utilization condition of each facility by confirming a display means, it becomes possible to advance a funeral smoothly and to improve the operation rate of a temple.

According to the invention described in claim 4 , the second display means is provided in each room for each facility. As a result, it is possible to grasp the usage status of each facility by checking the display means provided in each room, so that it is possible to smoothly advance the funeral and improve the operating rate of the temple be able to.

  Hereinafter, the best mode for carrying out the present invention will be described in detail with reference to the drawings. Note that the scope of the invention is not limited to this embodiment. In this specification, the term “sakai” refers to a ceremony hall where a funeral is held, and also includes a ceremony hall, a facility, and the like related to a funeral. For example, it includes not only funerals but also ceremonial halls where nights and laws are held, and facilities such as cremation furnaces.

<First Embodiment>
FIG. 1 is a diagram schematically showing a sanctuary 100 according to the present invention. As shown in the figure, the sanctuary 100 includes an waiting room 110 (waiting rooms (1) to (10)), an announcement room 120 (annotation rooms (1) to (3)), a cremation furnace 130 (cremation furnaces (1) to (12). )), Accepting a plurality of facilities related to funerals such as the bone collecting chamber 140 (the bone collecting chambers (1) to (3)) and the bereaved families, funeral traders, etc. (hereinafter referred to as users) that have arrived at the place 100 A reception 101 and a management room 102 are provided. It is assumed that room number information assigned so as to be identifiable by the central management server 250 described later is set in advance in a plurality of rooms related to each facility. In addition, the aspect of the Seira 100 is not limited thereto, and the number of facilities may be arbitrary, or may be an aspect having other facilities such as a ceremony hall.

  Users who use the main hall 100 use the farewell room 120 (confession), the cremation furnace 130 (cremation), and the skeleton room 140 (skeleton) in this order, and use the waiting room 110 between ceremonies. It is possible to take breaks as appropriate.

  Each room of the facility described above is provided with monitoring means (not shown) for monitoring the usage status of the room, and status information indicating whether or not the room is in use is stored in the central management server 250 described later. Is output. The mode of the monitoring means is not particularly limited. For example, the detection result of the moving object may be output as state information indicating that the moving object is detected by an infrared sensor or the like provided in each room. Alternatively, a signal indicating whether or not cremation is being performed may be output as state information by a furnace control unit (not shown) that controls the cremation furnace. In addition, the state of each room may be confirmed by an employee of the hall 100, and in this case, a signal indicating the state confirmed through an input unit such as a button is output.

  In addition, each facility of the Seira 100 is provided with a display 240 described later (for example, near the entrance of a room (not shown) of each facility or in the waiting room 110), and each facility is controlled by the central management terminal. The name of the bereaved family and the name of the deceased are displayed. In addition, a general guidance display (not shown) having the same configuration as the display 240 for displaying the use state of each facility, the user, the deceased's name, etc. is provided at important points (for example, in the vicinity of the reception 101, etc.) It is assumed that Hereinafter, it is called the display 240 including the general guidance display.

  FIG. 2 is a conceptual diagram of the sekai management system 200 in the sekai 100. As shown in the figure, the sekai management system 200 includes an operation plan generation terminal 210, a reservation reception terminal 220, an arrival reception terminal 230, a display 240, a central management server 250, and the like. It is connected to the management server 250 via the network N. In addition, it is preferable that the arrival reception terminal 230 is installed in the reception 101 of the Sekai 100, and other terminals are installed in the management room 102, but each installation location is not particularly limited.

  The network N can be applied to various line forms such as a LAN (Local Area Network) and a WAN (Wide Area Network), and the communication means is not particularly limited, such as wired communication, wireless communication, and infrared communication. . Further, the connection between the display device 240 and the central management server 250 may be connected by a video cable such as a BNC (Bayonet Neill-Concelman) cable.

Hereinafter, each part of the Seira management system 200 will be described.
The operation plan generation terminal 210 generates an operation plan table, which will be described later, based on the operation information related to the operation of each facility constituting the sekai 100. Here, the operation information is, for example, the business hours of the place 100, the type of each facility, the number of rooms in each facility, the time required for using each facility, the target operation rate per unit time, and the like. It is not limited to this.

  FIG. 3 is a block diagram showing a functional configuration of the operation plan generation terminal 210. As illustrated in FIG. 3, the operation plan generation terminal 210 includes a CPU 211, an operation unit 212, a display unit 213, a RAM 214, a storage unit 215, a communication control unit 216, and the like, and each unit is connected by a bus 217. .

  The CPU 211 reads a system program stored in the storage unit 215, develops it in a work area formed in the RAM 214, and controls each unit according to the system program. In addition, the CPU 211 reads out various processing programs and various application programs stored in the storage unit 215, develops them in the work area, and executes various processes including an operation plan table generation process (see FIG. 4) described later. .

  The operation unit 212 includes a keyboard having cursor keys, numeric input keys, various function keys, and the like, and a pointing device such as a mouse. The operation signal is input to the CPU 211 by key operations on the keyboard and mouse operations. Output. The operation unit 212 may include a touch panel on the display screen of the display unit 213, and in this case, an instruction signal input via the touch panel is output to the CPU 211.

  The display unit 213 includes display means such as an LCD or a CRT, and displays input instructions, data, and the like from the operation unit 212 in accordance with display signal instructions input from the CPU 211.

  The RAM 214 forms a work area that temporarily stores various programs, input or output data, parameters, and the like that can be executed by the CPU 211 read from the storage unit 215 in various processes that are executed and controlled by the CPU 211.

  The storage unit 215 includes an HDD (Hard Disc Drive), a nonvolatile semiconductor memory, and the like, and stores a system program executed by the CPU 211, various processing programs corresponding to the system program, various application programs, various data, and the like. . These various programs are stored in the form of readable program codes, and the CPU 211 sequentially executes operations according to the program codes.

  The communication control unit 216 includes a LAN adapter, a router, a TA (Terminal Adapter), and the like, and controls communication with each device connected to the network N. In addition, the communication control unit 216 outputs an operation plan table generated by an operation plan table generation process described later to the central management server 250.

Next, the reservation receiving terminal 220 will be described.
The reservation receiving terminal 220 receives a reservation for use of the main place 100 from a user through means such as telephone, FAX, and the Internet, and makes a reservation for the user in the operation plan table stored in the storage unit 255 of the central management server 250. The user is reserved by registering information. Here, it is assumed that the reservation information includes reservation identification information for identifying the reservation information as well as information indicating a desired date and time for using the place 100, a user name, a contact information of the user, and the like. . The manner in which the reservation information is input is not particularly limited, and the information input through the operation unit 222 by the employee of the temple 100 may be used as the reservation information according to the desired use date and time notified by the user. Information input directly from the user to the communication control unit 216 via the Internet or the like may be used as reservation information.

  Next, a functional configuration of the reservation receiving terminal 220 will be described. The reservation receiving terminal 220 has the same configuration as the operation plan generation terminal 210 described above, and will be described with reference to FIG.

  As illustrated in FIG. 3, the reservation receiving terminal 220 includes a CPU 221, an operation unit 222, a display unit 223, a RAM 224, a storage unit 225, a communication control unit 226, and the like, and each unit is connected by a bus 227.

  The CPU 221 reads a system program stored in the storage unit 225, develops it in a work area formed in the RAM 224, and controls each unit according to the system program. Further, the CPU 221 reads out various processing programs and various application programs stored in the storage unit 225, develops them in the work area, and executes various processes including a reservation process (see FIG. 7) described later.

  The operation unit 222 includes a keyboard having cursor keys, numeric input keys, various function keys, and the like, and a pointing device such as a mouse. The operation signal is input to the CPU 221 by key operation on the keyboard or mouse operation. Output. The operation unit 222 may include a touch panel on the display screen of the display unit 223. In this case, the operation unit 222 outputs an instruction signal input through the touch panel to the CPU 221.

  The display unit 223 includes a display unit such as an LCD or a CRT, and displays an input instruction, data, or the like from the operation unit 222 in accordance with an instruction of a display signal input from the CPU 221.

  The RAM 224 forms a work area for temporarily storing various programs, input or output data, parameters, and the like that can be executed by the CPU 221 read from the storage unit 225 in various processes that are executed and controlled by the CPU 221.

  The storage unit 225 includes an HDD, a nonvolatile semiconductor memory, and the like, and stores a system program executed by the CPU 221, various processing programs corresponding to the system program, various application programs, various data, and the like. These various programs are stored in the form of readable program codes, and the CPU 221 sequentially executes operations according to the program codes.

  The communication control unit 226 includes a LAN adapter, a router, a TA, and the like, and controls communication with each device connected to the network N.

Next, the arrival reception terminal 230 will be described.
The arrival reception terminal 230 receives the arrival of the user who has reserved the use of the main hall 100 at the reservation reception terminal 220 described above, and stores the information in the central management server 250 based on the reception information input along with the reception. The reservation information of the user is assigned to the operation plan table stored in the unit 255. The reception information includes information indicating the reception time of the user, the user name, and the like, as well as reservation identification information of the reservation information related to the user.

  Here, the allocation of the reservation information means a process for determining the reservation information of the user reserved by the reservation process (see FIG. 7) in the funeral plan on the operation plan table to be described later. A funeral will be implemented based on the plan.

  Next, the functional configuration of the arrival reception terminal 230 will be described. The arrival reception terminal 230 has the same configuration as the operation plan generation terminal 210 described above, and will be described with reference to FIG.

  As shown in FIG. 3, the arrival reception terminal 230 includes a CPU 231, an operation unit 232, a display unit 233, a RAM 234, a storage unit 235, a communication control unit 236, and the like, and each unit is connected by a bus 237.

  The CPU 231 reads a system program stored in the storage unit 235, develops it in a work area formed in the RAM 234, and controls each unit according to the system program. Further, the CPU 231 reads out various processing programs and various application programs stored in the storage unit 235, develops them in a work area, and executes various processes including an allocation process (see FIG. 8) described later.

  The operation unit 232 includes a keyboard having cursor keys, numeric input keys, various function keys, and the like, and a pointing device such as a mouse. The operation signal 232 is input to the CPU 231 by an instruction signal input by key operation or mouse operation on the keyboard. Output. The operation unit 232 may include a touch panel on the display screen of the display unit 233. In this case, the operation unit 232 outputs an instruction signal input via the touch panel to the CPU 231.

  The display unit 233 includes a display unit such as an LCD or a CRT, and displays an input instruction, data, or the like from the operation unit 232 in accordance with an instruction of a display signal input from the CPU 231.

  The RAM 234 forms a work area for temporarily storing various programs, input or output data, parameters, and the like that can be executed by the CPU 231 read from the storage unit 235 in various processes that are executed and controlled by the CPU 231.

  The storage unit 235 includes an HDD, a nonvolatile semiconductor memory, and the like, and stores a system program executed by the CPU 231, various processing programs corresponding to the system program, various application programs, various data, and the like. These various programs are stored in the form of readable program codes, and the CPU 231 sequentially executes operations according to the program codes.

  The communication control unit 236 includes a LAN adapter, a router, a TA, and the like, and controls communication with each device connected to the network N.

Next, the display device 240 will be described.
The display unit 240 is a display unit such as an LCD or a CRT, and is provided in the important place of the Sekai 100 and / or in front of the room of each facility. Based on the control of the central management server 250, the display 240 displays the name of the survivor who is using each facility, the name of the deceased, the usage status of each facility, and the like.

Next, the central management server 250 will be described.
The central management server 250 controls the display of the display 240 based on various information input from the above-described terminals and the monitoring means provided in each facility of the temple 100, and manages the operational status of the temple 100. .

  Next, a functional configuration of the central management server 250 will be described. The central management server 250 has the same configuration as the operation plan generation terminal 210 described above, and will be described with reference to FIG.

  As shown in FIG. 3, the central management server 250 includes a CPU 251, an operation unit 252, a display unit 253, a RAM 254, a storage unit 255, a communication control unit 256, and the like, and each unit is connected by a bus 257.

  The CPU 251 reads a system program stored in the storage unit 255, develops it in a work area formed in the RAM 254, and controls each unit according to the system program. Further, the CPU 251 reads out various processing programs and various application programs stored in the storage unit 255 and develops them in a work area, and reserve processing (see FIG. 7), allocation processing (see FIG. 8), and operation management processing described later. Various processes including (see FIG. 9) are executed.

  The operation unit 252 includes a keyboard having cursor keys, numeric input keys, various function keys, and the like, and a pointing device such as a mouse, and sends an instruction signal input to the CPU 251 by key operation or mouse operation on the keyboard. Output. In addition, the operation unit 252 may include a touch panel on the display screen of the display unit 253, and in this case, an instruction signal input via the touch panel is output to the CPU 251.

  The display unit 253 is configured by a display unit such as an LCD or a CRT, and displays an input instruction, data, or the like from the operation unit 252 in accordance with an instruction of a display signal input from the CPU 251.

  The RAM 254 forms a work area for temporarily storing various programs, input or output data, parameters, and the like that can be executed by the CPU 251 read from the storage unit 255 in various processes controlled by the CPU 251.

  The storage unit 255 includes an HDD, a nonvolatile semiconductor memory, and the like, and stores a system program executed by the CPU 251, various processing programs corresponding to the system program, various application programs, various data, and the like. These various programs are stored in the form of readable program codes, and the CPU 251 sequentially executes operations according to the program codes.

The storage unit 255 stores an operation management table input from the operation plan generation terminal 210. The storage area in which the operation management table is stored is, for example, database means, manages the operation management table every day, and is transmitted from the reservation reception terminal 220 and the arrival reception terminal 230 via the network N (Structured Query). The operation management table can be operated based on a database operation language such as “Language”.

  In addition, the storage unit 255 stores in advance room number information for identifying a plurality of rooms related to each facility of the Sekai 100.

  The communication control unit 256 includes a LAN adapter, a router, a TA, and the like, and controls communication with each device connected to the network N.

  Next, an operation plan table generation process performed by the operation plan generation terminal 210 will be described with reference to FIG. In this process, the process performed by the operation plan generation terminal 210 is executed by the CPU 211.

  First, the operation information of each facility constituting the place 100 is input as a control parameter when generating the operation plan table via the operation unit 212 (step S11).

  FIG. 5 shows an example of an operation information input screen that is input based on the facilities of the Sekai 100. As shown in the figure, an operation plan table is generated for various information such as the reception time (business hours) of the Sekai 100, the number of rooms in each facility, the usage time of each facility, and the operation rate per unit time (number of processes). Can be input as a control parameter. In addition, in the same figure, although the number of rooms of the farewell room and the bone collecting room are to be input within the same frame, the present invention is not limited to this, and the number of rooms may be input independently. .

  In FIG. 5, “waiting room start” of the waiting room means the time until the waiting room becomes usable after reception at the reception 101, and “facility usage time” cleaning is used by each facility. This means the time required for cleaning, maintenance, etc.

  In the “room number order”, it is possible to designate a room number (furnace number) to be used preferentially when there are a plurality of rooms in the same facility as shown in FIG. Yes, an operation plan table is generated according to the designated room number order. For example, when “1, 7, 2,..., 11, 6, 12” is specified as shown in FIG. Therefore, since it is possible to prevent the use of physically adjacent rooms in funerals that are carried out continuously, it is necessary to consider the feelings of the bereaved family and the operation plan schedule that takes into account the adjustment circumstances of each facility. Can be created.

  In the present embodiment, the order of use of the cremation furnace is specified. However, the present invention is not limited to this, and the room of other facilities may be specified in the same manner. In addition, by storing rotations based on odd numbers or even numbers in advance, it is used in funerals where rooms that are physically adjacent to each other are continuously enforced by the room number (furnace number) assigned by the rotation. (Cremation furnace) may be prevented.

  In addition, when a predetermined number of farewell rooms, cremation furnaces, and bone collecting rooms are made independent as a group (block), information such as the number of facilities can be entered for each group. , B block and two blocks can be supported. When block division is not performed (not performed), it can be invalidated by checking “unused” of the corresponding block. In the present embodiment, two blocks A block and B block can be supported. However, the present invention is not limited to this, and the number of blocks that can be supported may be arbitrary.

  Returning to FIG. 4, a time table frame from the start to the end of the work of the place 100 is generated based on the “reception time” of the place 100 among the various parameters input in step S <b> 11 (step S <b> 12).

  Of the various parameters input in step S11, the sum of the “facility usage time” related to the farewell room, cremation furnace, bone collecting room and cleaning is calculated, so that the total time required for the funeral per case is derived. This total number of hours is taken as one unit of funeral in the time table frame (hereinafter referred to as funeral plan) (step S13).

  Next, among the various parameters input in step S11, the facility having the minimum number of rooms is confirmed from the numerical values input in the “number of rooms” of the waiting room, the farewell room, the cremation furnace, and the bone collecting room (step S14). ). This minimum number of rooms is equal to the number of funerals that can be carried out independently in the temple 100. For example, as shown in FIG. 5, the farewell room and the bone collecting room have the minimum number of rooms “3”. In such a case, the number of funerals that can be performed independently is "3". Here, “independently enforceable” means the number of enforcements that can be performed at the same time at the same facility.

  Subsequently, the room numbers of the facilities used in each funeral plan (the farewell room 120, the cremation furnace 130, the bone collecting room 140) are assigned based on the “room number order” shown in FIG. 5 (step S15). The operation plan table is generated by being set in the time table frame generated in step S12 (step S16). In addition, the setting to the time table frame of each funeral plan is the minimum number of rooms confirmed in step S14, the “operating rate” per time input in step S11 of FIG. 4, and “waiting room start (time) of waiting room” ”And“ facility usage time ”.

  Next, the operation plan table generated in step S16 is transmitted to the central management server 250 via the network N (step S17), and this process ends.

  FIG. 6 is a diagram illustrating an example of the operation plan table generated based on the various input values illustrated in FIG. 5. In the figure, F1 (same as F2 and F3 and below) indicates the total number of hours related to one funeral, and means the above-mentioned funeral plan. The operation plan table is generated by setting (planning) a plurality of funeral plans in a time table frame. In addition, each funeral plan includes farewell, cremation, and ceremonial rituals, so information indicating the room number of the facility used for each ritual is given.

  In the reservation process described below, “reservation” is performed by storing (registering) one reservation information in association with each funeral plan.

  In addition, in the same figure, the numbers shown in the row related to “waiting room” indicate the number of “waiting rooms” that are currently in use, and may increase or decrease depending on the number of funerals that take effect at the same time. It will be. In the present embodiment, the room number of “waiting room” is not assigned to the funeral plan. However, the present invention is not limited to this, and each funeral plan is similar to the farewell room 120, the cremation furnace 130, and the bone collecting room 140 described above. The room number of the waiting room may be assigned to.

  Next, with reference to FIG. 7 and FIG. 8, the operation of the place management system 200 from when the user makes a reservation for use of the place 100 to reception at the reception 101 on the funeral day will be described.

  First, a reservation process executed between the reservation receiving terminal 220 and the central management server 250 will be described with reference to FIG. In this process, the process performed by the reservation receiving terminal 220 is executed by the CPU 221, and the process performed by the central management server 250 is executed by the CPU 251.

  As a premise of this process, the operation plan table (see FIG. 6) stored in the storage unit 255 of the central management server 250 is displayed on the display unit 223 of the reservation receiving terminal 220. However, the present invention is not limited to this. To do.

  First, the date and time when the user wishes to use the venue 100 is communicated from the user by communication means such as telephone, FAX, and the Internet, and when this reservation information is input to the reservation receiving terminal 220 (step S21), the reservation receiving terminal 220 The reservation information is output to the central management server 250 (step S22).

  When the central management server 250 determines whether or not the desired use date and time included in the reservation information input from the reservation receiving terminal 220 can be registered in the operation plan table, and determines that registration is impossible That is, if a reservation has already been made at the desired use date and time (step S23; No), instruction information indicating that is output to the reservation receiving terminal 220 (step S24). At this time, if registration is possible at a time close to the desired use date and time, instruction information indicating that may be output.

  The reservation receiving terminal 220 is waiting for the instruction information input from the central management server 250 (step S25), and when the instruction information indicating that registration is impossible is input (step S25; No), the input is received. Based on the received instruction information, a screen indicating that the reservation is impossible is displayed on the display unit 223 (step S26), and the process returns to step S21 again. Then, the user changes the desired use date and time, and the reservation information is input again.

  On the other hand, if it is possible to register in the operation plan table in step S23, that is, if no reservation is made at the desired use date and time, this reservation information is registered in the operation plan table (step S27), and the registration is completed. Is output to the reservation receiving terminal 220 (step S28).

  When the instruction information indicating the completion of registration is input from the central management server 250 (step S25; Yes), the reservation receiving terminal 220 displays a screen indicating the completion of reservation based on the input instruction information. Is displayed (step S29), and the process is terminated.

  Next, referring to FIG. 8, the allocation process performed between the arrival reception terminal 230 and the central management server 250 when the user who made a reservation for the use of the place 100 arrives at the place 100 on the funeral day. explain. In this process, the process performed by the arrival reception terminal 230 is executed by the CPU 231, and the process performed by the central management server 250 is executed by the CPU 251.

  As a premise of this processing, the operation plan table (see FIG. 6) stored in the storage unit 255 of the central management server 250 is displayed on the display unit 233 of the arrival reception terminal 230. However, the present invention is not limited to this. To do.

  First, a user is received at the reception 101, and when the user reception information is input to the arrival reception terminal 230 (step S31), the arrival reception terminal 230 sends the reception information to the central management server 250. Output (step S32).

  The central management server 250 refers to the operation plan table stored in the storage unit 255 based on the reception time information included in the reception information input from the arrival reception terminal 230, and performs a funeral plan to be implemented after this reception time. Among these, the funeral plan to be enforced at the earliest time is identified (step S33), and the registration status of this funeral plan is determined (step S34).

  Here, when it is determined that the reservation information of other users is registered (step S34; No), the process returns to step S33 again, and among the funeral plans to be enforced after the last specified funeral plan, Identify the funeral plan that takes effect at the earliest time.

  On the other hand, if it is determined in step S34 that the reservation information of another user is not registered, that is, if it is in the “reservation (registration)” or “vacant” state (step S34; No), the reception is accepted. After specifying the reservation information corresponding to the reception information based on the reservation identification information included in the information, the specified reservation information is allocated to this funeral plan (step S35), and an instruction indicating that the reception is completed Information is output to the arrival reception terminal 230 (step S36).

  The arrival reception terminal 230 that has received the instruction information indicating that the reception has been completed from the central management server 250 causes the display unit 233 to display a screen indicating that the reception has been completed based on the input instruction information (Step 233). S37), the process ends.

Here, the process of step S33 will be described with reference to FIG.
In FIG. 6, it is assumed that reservation information of users X, Y, and Z is reserved (registered) in funeral plan F1, funeral plan F2, and funeral plan F3, respectively, and the start time of each funeral is 10:00. It is assumed that 10:10, 10:20 are planned in the operation plan table.

  On the funeral day, for example, when the user Y arrives early (before 10:00) and the reception information is input before the arrival of the user X, the central management server 250 sets the time at which the user Y arrives. The registration state of the nearest funeral plan F1 will be confirmed. Here, it is determined that the reservation information of the user X is registered in the funeral plan F1, and the reservation information of the user Y is assigned to the funeral plan F1. Here, the handling of the reservation information of the user X is not particularly defined, but for example, it may be re-registered in the funeral plan F2 in which the reservation information of the user Y is registered.

  After that, if the user Z arrives before the arrival of the user X (before 10:10), the reservation information of the user Z is allocated to the funeral plan F2 as described above, and the reservation of the user X is made. Information is registered in funeral plan F3. Thereafter, when the user X arrives late by 10:20, the reservation information of the user X is directly assigned to the funeral plan F3.

  As described above, since the reservation information is dynamically allocated to the operation plan table in accordance with the reception time and arrival order of the user to the temple 100, it is possible to flexibly cope with early arrival and late arrival of the user.

  Next, with reference to FIG. 9, the operation management process of the temple 100 performed by the central management server 250 based on the reservation information assigned to the operation plan table will be described. In this process, the process performed by the central management server 250 is executed by the CPU 251.

  As a premise of this process, it is assumed that the central management server 250 constantly monitors the start time of all funeral plans planned in the operation plan table and the registration status of all funeral plans.

  First, standby is performed until it is determined that the current time matches the start time of the funeral plan planned in the operation plan table (step S41; No), and when it is determined that both times match (step S41). Yes), the registration state of the funeral plan started at this time is determined, and if it is determined as “reservation (registration)” or “empty” (step S42; No), the process returns to step S41 again. Here, “empty” means a state in which no reservation or allocation is made.

  On the other hand, when it is determined in step S42 that the registered state of the funeral plan is “allocated” (step S42; Yes), the room number of the farewell room among the facilities of the quay 100 set in the funeral plan Is displayed, and information such as the name of the deceased and the survivor's surname corresponding to this funeral plan (hereinafter referred to as funeral guidance information) is displayed on the display 240 provided in the farewell room corresponding to this room number (steps below) S43). In addition, when displaying the funeral guidance information, the funeral guidance information described above is displayed on the display 240 provided in front of the waiting room used by the bereaved family related to the funeral plan or a general guidance display (not shown). In addition, information indicating the room number of the corresponding farewell room may be displayed as a guide.

  Next, a standby is performed until the use of the farewell room is completed (step S44), and when it is confirmed by the monitoring means or the like (step S44; Yes), the display 240 provided in the farewell room. Is stopped, and the furnace number of the cremation furnace is confirmed among the facilities of the cemetery 100 set in this funeral plan, and the funeral guidance is displayed on the indicator 240 provided in the cremation furnace corresponding to this furnace number. Information is displayed (step S45).

  Next, a standby is performed until the use of the cremation furnace is completed (step S46), and when it is confirmed by the monitoring means or the like (step S46; Yes), the display 240 provided in the cremation furnace. In addition, the room number of the bone collecting room is confirmed among the facilities of the temple 100 set in this funeral plan, and the indicator 240 provided in the bone collecting room corresponding to the room number is displayed on the display 240. Funeral guidance information is displayed (step S47).

  Next, a standby is performed until the use of the bone collecting chamber is completed (step S48). When it is confirmed by the monitoring means or the like (step S48; Yes), the display provided in the bone collecting chamber is displayed. The display of the device 240 is stopped (step S49). In addition, when displaying on the indicator provided in the waiting room, the general guidance indicator, etc., the display is stopped when the use of the bone collecting chamber is completed.

  Next, the current time is compared with the work end time in the operation plan table to determine whether or not the current time has passed the work time. When it is determined that the current time has not passed the business time (step S50; No), the process returns to step S41 again, and when it is determined that the current time has passed the business time (step S50; Yes). ), This process ends.

  In the operation management process described above, the display 240 of the corresponding facility is turned on and off at the start and end of each ritual at the funeral. However, the present invention is not limited to this. It is good to do. For example, ON / OFF of each display 240 may be controlled based on the table shown in FIG. Hereinafter, the state of the display for each ritual (procedure) will be described with reference to FIG.

FIG. 10 is a table showing the display state of each display device related to one funeral, and the CPU 251 of the central management server 250 controls the display of the display device 240 based on this table.
In this table, “row” means the display 240 provided in front of the room of each facility in the seba 100.

  In the table of FIG. 10, “column” shows a series of rituals (procedures) related to one funeral in time series, and is implemented from “before reception” to “collection”. In addition, “waiting room empty” to “completed” indicate a state related to one funeral, and “waiting room empty” and “bobbining room empty” are respectively the waiting room 110 and the storage during or after bone collection. This means that the bone chamber 140 is vacant. In addition, “payable” means that the next funeral is ready. In the figure, a blank means that the display is “OFF”.

  First, in a state “before reception” before the user completes reception at the reception 101, “deceased person name” is displayed on the general guidance display.

Next, when the user's reception is completed, the deceased person's name, farewell room room number, waiting room number related to this funeral on the general guidance display, and `` deceased person '' on the farewell room display, the furnace front display and the waiting room display “Name” is displayed as funeral guidance information, and “Deceased name, farewell room number, waiting room number, furnace number” is displayed on the display unit 253 for monitoring the progress. Here, “the fare room room number and the waiting room room number” are the room numbers (furnace numbers) of the farewell room and the cremation furnace related to the funeral plan of this funeral in the operation plan table described above. In addition, the farewell room indicator, the furnace front indicator and the waiting room indicator are the indications provided in front of the room (furnace) corresponding to the room number (furnace number) of the farewell room and cremation furnace related to this funeral plan. It is assumed that the device 240 is used.
In addition, after the reception is completed, the user enters the farewell room 120 and the farewell is performed.

  After the reception is completed, a farewell will be held in the farewell room 120. After the farewell ceremony, while the cremation of the deceased is being performed by the cremation furnace 130, the "Deceased person name, waiting room number" will be displayed on the general information display. “Deceased person name” is displayed as funeral guidance information on the display in front of the furnace, waiting room indicator, and collection room display, and “Deceased person name, waiting room number, furnace number, elapsed cremation time” is displayed on the display unit 253. Let Here, the bone collecting room indicator is a display 240 provided in front of the room corresponding to the room number of the bone collecting room related to the funeral plan of this funeral. The “deceased person name” displayed in the bone collecting room may be displayed in accordance with a change in the status of the cremation furnace at the end of the cremation.

  Next, while the bone is being collected in the bone collecting room 140, the deceased name and waiting room number are displayed on the general guidance display, and the deceased are displayed on the front display, the waiting room display and the bone collecting room display. "Name" is displayed as funeral guidance information, "Deceased person name, anatomy room usage status" is displayed on the back of the ostium storage room, and "Deceased person name, farewell room number, furnace number, ostium room" is displayed on the display 253 "Room number" is displayed. Here, the “accommodating room number” is the room number of the accumulating room related to the funeral plan of the funeral in the operation plan table described above. In addition, the backyard display is a display 240 for employees who manage the backroom 140 and is inconspicuous from the user of the backroom according to the funeral plan of this funeral (for example, the backbone) It is assumed that it is provided behind the chamber 140). It should be noted that the “accommodating chamber usage status” indicates whether or not the accumulating chamber is in use, and image or character information based on the status information output from the monitoring means described above is displayed. It shall be displayed.

  If the monitoring means (not shown) or employee confirms that the waiting room has become vacant while the above bone collection is performed, the deceased person's name is displayed on the general guidance display and the bone collection room display. The name of the deceased is displayed as funeral guidance information on the container, and the name of the deceased and the condition of use of the ostium is displayed on the back of the ostium.

  Furthermore, when it is confirmed by the monitoring means (not shown) or the employee that the bone collecting room is vacant, the “deceased person name” is displayed on the general guidance display. In addition, when it is confirmed that the next funeral is possible, the "deceased person name" is displayed on the general guidance display, and after a predetermined time has passed, the "deceased person name" related to this funeral is given general guidance. Erase (OFF) from the display.

  Thus, by performing display control of the display device 240 in accordance with the progress of the funeral, it becomes possible to perform smoother operation, so that the operating rate of the place 100 can be improved.

  As described above, according to the first embodiment, the user is reserved in the operation plan table based on the desired use date and time of the place designated by the user, and the reception information from the reception means and Reservation information is assigned to the operation plan table based on the reservation information from the reservation means, and operation management of each facility is performed based on the operation plan table to which the reservation information is assigned. Thereby, even when the user arrives early or late, the reservation information can be dynamically allocated, so that the arrival time of the user can be flexibly dealt with. In addition, since the operation management of each facility in the temple is performed based on the operation plan table, the operation rate of the temple can be improved.

<Second Embodiment>
Next, a second embodiment of the Seira management system 200 will be described. For simplification of description, the same components as those of the first embodiment are denoted by the same reference numerals, description thereof is omitted, and only characteristic portions of the second embodiment will be described.

First, the operation plan table generation process executed by the operation plan generation terminal 210 will be described with reference to FIG.
In this process, the process performed by the operation plan generation terminal 210 is executed by the CPU 211.

  First, the operation information of each facility constituting the place 100 is input as a control parameter when generating the operation plan table via the operation unit 212 (step S61).

  Of the various parameters input in step S61, a time table frame from the start to the end of the work of the place 100 is generated based on the “reception time” of the place 100 (step S62).

  Next, among the various parameters input in step S61, the sum of “facility usage time” relating to the farewell room, cremation furnace, bone collecting room, and cleaning is calculated, and a funeral plan is derived (step S63).

  Subsequently, among the various parameters input in step S61, the facility having the minimum number of rooms is confirmed from the values input in the “number of rooms” of the waiting room, the farewell room, the cremation furnace, and the bone collecting room (step S64). ) Based on this minimum number of rooms, “operating rate”, “waiting room start (time)” and “facility usage time” values, the funeral plan is set in the timetable frame, so that the operation plan table is It is generated (step S65). Then, the generated operation plan table is transmitted to the central management server 250 via the network N (step S66), and this process ends.

  FIG. 12 is a diagram illustrating an example of the operation plan table generated by the operation plan table generation process described above. As shown in the figure, in the operation plan table generation process in the second embodiment, the operation plan table is generated in the state of the funeral plan indicating the time related to one funeral. Based on the operation plan table generated in this way, reservation processing is performed between the reservation receiving terminal 220 and the central management server 250 in the same manner as in the first embodiment.

Next, with reference to FIG. 13, the allocation process of the second embodiment will be described.
In this process, the process performed by the arrival reception terminal 230 is executed by the CPU 231, and the process performed by the central management server 250 is executed by the CPU 251. Further, as a premise of this processing, the operation plan table (see FIG. 12) stored in the storage unit 255 of the central management server 250 is displayed on the display unit 233 of the arrival reception terminal 230. However, the present invention is not limited to this. Shall.

  First, a user is received at the reception 101, and when the user reception information is input to the arrival reception terminal 230 (step S71), the arrival reception terminal 230 sends the reception information to the central management server 250. Output (step S72).

  Based on the reception time information included in the reception information input from the arrival reception terminal 230, the central management server 250 identifies the funeral plan to be executed at the earliest time among the funeral plans to be executed after this reception time. (Step S73), the registered state of the specified funeral plan is determined (Step S74).

  Here, when the reservation information of other users is assigned (step S74; No), the process returns to step S73 again, and the most funeral plan to be implemented after the last specified funeral plan. Identify funeral plans to be implemented early.

  On the other hand, in the case where the reservation information of other users is not allocated in step S74, that is, in the case of "reservation (registration)" or "vacant" (step S74; No), the reception information After specifying the reservation information corresponding to the reception information based on the reservation identification information included in the information, the specified reservation information is allocated to the funeral plan (step S75), and each facility used for the funeral plan Is assigned (step S76).

Here, the room numbers of each facility may be assigned, for example, based on the “room number order” input when generating the operation plan table, or sequentially from the empty rooms. It is good also as performing. For example, as shown in FIG. 5, when “1, 7, 2,..., 11, 6, 12” is designated, the funeral plans are assigned in the order of the furnace numbers. Therefore, since it is possible to prevent the use of physically adjacent rooms in funerals that are enforced continuously, consider the emotions of the bereaved family, and make assignments that take into account the adjustment circumstances of each facility. Can do.
In the present embodiment, the order of use of the cremation furnace is specified. However, the present invention is not limited to this, and the room of other facilities may be specified in the same manner. Also, by storing rotations based on odd numbers or even numbers in advance, the room numbers (furnace numbers) assigned by the rotations are used in funerals in which physically adjacent rooms are continuously enforced. You may make it prevent that.

  Then. Instruction information indicating that the allocation has been completed is output to the arrival reception terminal 230 (step S77).

  The arrival reception terminal 230 that has received the instruction information indicating that the assignment has been completed from the central management server 250 causes the display unit 233 to display a screen indicating that the assignment has been completed based on the input instruction information (Step 233). (S78), this process ends.

  It is assumed that operation management is performed by the central management server 250 based on the operation plan table to which the reservation information is allocated by the above allocation process, as in the first embodiment.

  As described above, according to the second embodiment, the user is reserved in the operation plan table based on the desired use date and time of the place designated by the user, and the reception information from the reception means and Reservation information is assigned to the operation plan table based on the reservation information from the reservation means, and operation management of each facility is performed based on the operation plan table to which the reservation information is assigned. Thereby, even when the user arrives early or late, the reservation information can be dynamically allocated, so that the arrival time of the user can be flexibly dealt with. In addition, since the operation management of each facility in the temple is performed based on the operation plan table, the operation rate of the temple can be improved.

<Third Embodiment>
Next, a third embodiment of the Seira management system 200 will be described. For simplification of description, the same components as those of the first embodiment and the second embodiment are denoted by the same reference numerals and description thereof is omitted, and only the characteristic part of the third embodiment is omitted. explain.

  In the third embodiment, a mode in which the above-described reservation process and allocation process are performed independently in each of the reservation reception terminal 220 and the arrival reception terminal 230 will be described.

First, the reservation process of the third embodiment will be described with reference to FIG.
In this process, the process performed by the reservation receiving terminal 220 is executed by the CPU 221. In addition, as an assumption of this processing, it is assumed that the operation plan table is stored in the storage unit 225 of the reservation receiving terminal 220. Note that the operation plan table used here is the operation plan table generated by the operation plan generation terminal 210 in the second embodiment described above.

  First, the date and time when the user wishes to use the Sekai 100 is notified by a communication means such as a telephone, FAX, or the Internet, and the reservation information is input to the reservation receiving terminal 220 (step S81), and stored in the storage unit 225. It is determined whether or not the reservation information can be registered on the basis of the operation plan table, and if it is determined that registration is not possible, that is, a reservation has already been made at the desired use date and time. In this case (step S82; No), a screen indicating that the reservation is impossible is displayed on the display unit 223 (step S83), and the process returns to step S81 again.

  On the other hand, if it is possible to register in the operation plan table in step S82, that is, if no reservation is made at the desired use date and time, this reservation information is registered in the operation plan table (step S84), and the reservation is completed. Is displayed on the display unit 223 (step S85), and the process ends.

  Furthermore, the CPU 221 according to the third embodiment makes a reservation by the above reservation process from each funeral plan in the operation plan table at a predetermined time (for example, one hour before the business start time) on the funeral day related to the above-described reservation process ( The reservation information for which registration has been performed is extracted, a reservation information list is generated that is sorted based on the funeral start time of each reservation information, and then this reservation information list is transmitted to the arrival reception terminal 230. Although the extracted reservation information is sorted, the present invention is not limited to this, and no data processing may be performed.

Next, an allocation process according to the third embodiment will be described with reference to FIG.
In this process, the process performed by the arrival reception terminal 230 is executed by the CPU 231. Further, as a premise of this processing, it is assumed that the reservation information list transmitted from the reservation receiving terminal 220 is stored in the storage unit 235 of the arrival receiving terminal 230.

  First, a user is accepted at the reception 101, and when the user's reception information is input to the arrival reception terminal 230 (step S91), the reception is performed based on the reservation identification information included in the reception information. Reservation information corresponding to the information is identified from the reservation information list (step S92), and the room number of each facility used for this funeral is assigned in association with the reservation information (step S93). Here, the room numbers of each facility may be assigned based on the “room number order” input when the operation plan table is generated, or the room numbers may be assigned sequentially from the vacant rooms. It may be performed.

Next, a screen indicating the completion of reception is displayed on the display unit 233 (step S94), and the funeral is immediately started based on the reservation information assigned the room number of each facility in step S92 (step S95). This process ends.
In this process, information indicating the room number of each facility assigned in association with the reservation information is transmitted to the central management server 250 after reception, and the operation management process is performed based on this information. Shall. Further, as another aspect, the reservation information list stored in the storage unit 235 may be stored so that the central management server 250 can refer to it such as network sharing. In this case, the central management server 250 stores the reservation information list in the storage unit 235. It is assumed that the operation management process is performed based on the stored reservation information list.

As described above, according to the third embodiment, since it is possible to start the funeral immediately from the reception time when the reception is performed, the user may arrive early or late. However, since the funeral can be started immediately after the arrival of the user, it is possible to respond more flexibly to the arrival time of the user.

  The detailed configuration and detailed operation of the venue management system 200 in the present embodiment can be changed as appropriate without departing from the spirit of the present invention.

It is the figure which showed the structure of the sanctuary typically. It is a block diagram which shows the structure of a sekai management system. It is a block diagram which shows the structure of an operation plan production | generation terminal, a reservation reception terminal, an arrival reception terminal, and a central management server. It is a flowchart which shows the flow of the operation plan table production | generation process in 1st Embodiment. It is a figure which shows an example of the operation information input screen displayed on the display part. It is a figure which shows an example of an operation plan table. It is a flowchart which shows the flow of the reservation process in 1st Embodiment. It is a flowchart which shows the flow of the allocation process in 1st Embodiment. It is a flowchart which shows the flow of the operation management process in 1st Embodiment. It is a figure which shows the display state of the indicator which concerns on one funeral. It is a flowchart which shows the flow of the operation plan table production | generation process in 2nd Embodiment. It is a figure which shows an example of an operation plan table. It is a flowchart which shows the flow of the allocation process in 2nd Embodiment. It is a flowchart which shows the flow of the reservation process in 3rd Embodiment. It is a flowchart which shows the flow of the allocation process in 3rd Embodiment.

Explanation of symbols

100 Sekai 101 Reception 102 Management room 110 Waiting room 120 Announcement room 130 Cremation furnace 140 Reclaiming room 200 Seba management system 210 Operation plan generation terminal 211 CPU
212 Operation unit 213 Display unit 214 RAM
215 Storage unit 216 Communication control unit 217 Bus 220 Reservation reception terminal 221 CPU
222 Operation unit 223 Display unit 224 RAM
225 Storage unit 226 Communication control unit 227 Bus 230 Arrival reception terminal 231 CPU
232 Operation unit 233 Display unit 234 RAM
235 Storage unit 236 Communication control unit 237 Bus 240 Display unit 250 Central management server 251 CPU
252 Operation unit 253 Display unit 254 RAM
255 Storage unit 256 Communication control unit 257 Bus

Claims (4)

A place management system that manages operation of a place with a plurality of different facilities related to funerals,
Operation information input means for inputting operation information of each facility constituting the sakai,
An operation plan generating means for generating an operation plan table based on the operation information;
Storage means for storing the generated operation plan table;
Reservation means for reserving the user in the operation plan table based on the desired use date and time of the place designated by the user by input to the reservation reception terminal ,
An accepting means for accepting arrival of the user at the place by input to the arrival acceptance terminal ;
And accepting information from the reception unit including the reception time information of at least said user, and reservation information from the reservation unit, based on, with reference to the different other reservation information with the reservation information, the reservation information Assigning means to the funeral that is enforced earliest among funerals planned after the reception time in the funeral planned in the operation plan table;
Management means for performing operation management of the facility based on the allocated operation plan table,
The operation information input means has room number input means capable of inputting an instruction signal for designating a room number allocation order indicating a room that is not physically adjacent to a facility used in the funeral,
The assigning means assigns a room number indicating a room of a facility used in the funeral to the funeral based on the input instruction signal. The operation information is funeral management system according to claim 1, characterized in that it contains at least one or more of the business hours of the funeral hall, the facility for each room number, information about the time required to use the facility . Monitoring means for monitoring the usage status of each facility;
Having a first display means provided in the vicinity of the reception of the sakai,
The management means is based on status information indicating whether or not each facility is in use, which is output from the monitoring means, and reservation information assigned to the operation plan table. 2. The venue management system according to claim 1, wherein a name of a person who has deceased and a deceased is displayed on the first display means. Monitoring means for monitoring the usage status of each facility;
Having a second display means provided in each facility;
The management means is a survivor who is using each facility based on status information indicating whether or not each facility is in use, which is output from the monitoring means, and reservation information assigned to the operation plan table. The name management and the deceased name are displayed on the second display means.

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