JP4445950B2 - Service providing system, service providing method, and service providing apparatus - Google Patents

Description

  The present invention relates to a technique for identifying a user and providing an accurate service according to the user.

Conventionally, a system that detects a person and opens an automatic door and sends a guidance such as “welcome” is known. Also, in stores, offices, etc., a system is known in which a user carries an ID card or the like, obtains information about the user with the ID card or the like, and provides a service. For example, the thing of patent document 1 is known as what performs personal authentication by communication via a human body. In addition, there are the following as technical documents related to the present application.
JP 2001-195368 A "RedTacton", [online], Nippon Telegraph and Telephone Corporation, [searched July 21, 2006], Internet <URL: http://www.redtacton.com/>

  However, in the case of providing a service by detecting a person using a sensor, it is impossible to discriminate between a person who has an ID card and a person who does not have an ID card, so that accurate guidance and advertisements cannot be displayed. Further, in a system that provides a service using an ID card or the like, providing a service to a user who does not have an ID card is hardly considered.

  The present invention has been made in view of the above, and the subject is to identify a specified user having identification information and an unspecified user having no identification information, and each user is identified. It is to provide an accurate service for.

  A service providing system according to a first aspect of the present invention is a service providing system including a service providing device that provides a service to a user and a transmission device that is arranged for the user. First electrode for communication, storage means storing information for identifying a user, and reading out information from the storage means, the first electrode for the user as an electric field transmission medium based on the information Transmitting means for inducing and transmitting an electric field by the user, and the service providing apparatus detects a user at a position where the transmitting apparatus and the service providing apparatus can communicate with each other, and an electric field The second electrode for communication, the receiving means for receiving information transmitted through the user through the second electrode, and the case where the information is not received within a predetermined time after detecting the presence of the user Is identified When a service is selected for a new user and information is received, service management means for selecting a service to be performed for the user based on the information, and providing the selected service to the user Service providing means.

  In the present invention, the presence of the user is detected by the human detection means, and information for specifying the user is received from the transmission device carried by the user, so that the user is based on the received information. Can provide accurate services. In addition, if information for identifying a user is not received within a specified time after the presence of the user is detected, the service can be identified for the identified user by providing a service to the unidentified user. Services can be provided by distinguishing from users who cannot.

  A service providing system according to a second aspect of the present invention is a service providing system including a service providing device that provides a service to a user and a transmission device that is arranged for the user. A first electrode for communication, a storage unit storing information on services to be provided to the user, and reading out the information from the storage unit, and based on the information, the first as an electric field transmission medium for the user Transmission means that induces and transmits an electric field by means of an electrode, and the service providing apparatus detects the presence of a user at a position where the transmission apparatus and the service providing apparatus can communicate with each other. When the second electrode for electric field communication, the receiving means for receiving the information transmitted through the user through the second electrode, and the information is not received within a predetermined time after detecting the presence of the user Is special Provide services to be performed on users who are not, when receiving the information, characterized in that it has a service providing means for providing a service based on the information.

  In the present invention, the presence of the user is detected by the human detection means, and the information including the service content provided from the transmission device carried by the user is received, so that the accurate information is obtained based on the received service content. Service can be provided. In addition, if information including service contents is not received within a predetermined time after the presence of the user is detected, information including the service contents to be provided is provided by providing a service when the service to be provided cannot be specified. It is possible to provide services by distinguishing between users who have and those who do not.

  In the service providing system, the person detecting means transmits the third electrode for electric field communication and a detection signal for detecting the presence of the user by inducing an electric field to the user by the third electrode. And a detection signal transmission unit, wherein the reception unit determines that the user exists when the detection signal transmitted through the user is received through the second electrode.

A service providing method according to a third aspect of the present invention is a service providing method performed by a service providing device that provides a service to a user and a transmission device that is arranged for the user. Reading information from a storage means storing information for specifying the information, inducing an electric field by a first electrode for electric field communication to a user as an electric field transmission medium based on the information, and transmitting the information; The service providing device detects the presence of a user at a location where the transmission device and the service providing device can communicate, and the information transmitted through the user is transmitted through the second electrode for electric field communication. receiving, after detecting the presence of the user, if it does not receive information within a predetermined time, select the service to be performed for a user who is not identified, to receive information A case, and a step of selecting a service to be performed for the user based on the information, the steps of: providing to the user a selected service.

  A service providing method according to a fourth aspect of the present invention is a service providing method performed by a service providing device that provides a service to a user and a transmission device arranged at the user, and the Reading information from storage means that stores information on services to be performed on, and inducing an electric field by a first electrode for electric field communication to a user as an electric field transmission medium based on the information and transmitting the information. A step of detecting by a service providing device that a user is present at a location where the transmitting device and the service providing device can communicate; and a second electrode for electric field communication using information transmitted through the user If the information is not received within a predetermined time after detecting the presence of the user and the user's presence, the service provided to the unspecified user is provided, and the information is When signal is characterized by having the steps of providing a service based on the information.

  In the service providing method, in the step of detecting the presence of the user, the detection signal for detecting the presence of the user is transmitted to the user by inducing an electric field with the third electrode for electric field communication. When the detection signal transmitted through the user is received through the second electrode, it is determined that the user exists.

  According to a fifth aspect of the present invention, there is provided a service providing apparatus, comprising: a human detection unit that detects that a user is present at a position where the user can communicate with a transmission apparatus disposed in the user; Receiving means for receiving the information for identifying the user transmitted through the user by the transmitting device through the first electrode, and receiving the information within a predetermined time after detecting the presence of the user If not, select a service to be performed for an unspecified user, and if information is received, select a service management means for selecting a service to be performed for the user based on the information, and select the selected service. And a service providing means for providing to the user.

  According to a sixth aspect of the present invention, there is provided a service providing apparatus comprising: a person detecting means for detecting the presence of the user at a position where the user can communicate with a transmission apparatus disposed on the user; and a first electrode for electric field communication. , Receiving means for receiving the service information transmitted to the user by the transmitting device through the user through the first electrode, and detecting the presence of the user, and then receiving the information within a predetermined time. A service providing means for providing a service to an unspecified user when not received, and providing a service based on the information when the information is received.

  In the service providing apparatus, the human detection means transmits a second electrode for electric field communication and a detection signal for detecting the presence of the user by inducing an electric field by the second electrode to the user. And a detection signal transmission unit, and the reception unit determines that the user exists when the detection signal transmitted through the user is received through the first electrode.

  ADVANTAGE OF THE INVENTION According to this invention, the specified user who has identification information, and the unspecified user who does not have identification information can be identified, and an exact service can be provided with respect to each user.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[First Embodiment]
FIG. 1 is a schematic diagram illustrating a configuration of a service providing system according to the first embodiment. The service providing system shown in the figure includes a transmitter 2 that is arranged for a user and transmits an ID, a person detecting unit 3, a receiver 4 having an electrode 4a, a service managing unit 5, and a service providing unit 6. The transmitter 2 and the receiver 4 have a built-in electric field communication circuit, and perform data transmission / reception by electric field communication using a user as an electric field transmission medium (see Non-Patent Document 1 for electric field communication). Note that the service providing system shown in the figure is installed at an entrance of a housing complex such as an office or an apartment, for example, a message such as “Please come back” to a resident who has a transmitter 2, Information such as the presence or absence of postal items is displayed. For visitors who do not have the transmitter 2, a message such as “Welcome” is displayed. The service is selected and provided according to the presence / absence of the transmitter 2 and the user's ID, such as recording an image.

  The transmitter 2 is a device that is carried by a user, holds the user's ID, and transmits an ID at a predetermined interval by inducing an electric field to the user as an electric field transmission medium. The transmitter 2 may be a transmitter / receiver having a reception function.

  The human detection unit 3 detects the presence of a user, and includes various sensors such as a camera, a pressure sensor installed on the floor, and an infrared sensor. When the human detection unit 3 detects the presence of the user, it notifies the receiver 4 to that effect. In addition, by providing a plurality of sensors, even when an abnormality occurs in any one of the sensors, the presence of the user can be detected by another normal sensor.

  The receiver 4 receives the ID transmitted from the transmitter 2 and may be constantly operating, or operates when the presence of the user is detected by the human detection unit 3. You may do it. When the ID is received, the received ID is notified to the service management unit 5, and when the ID is not received within a predetermined time after the presence of the user is detected, the detected user is not specified. The service management unit 5 is notified that the user is an authorized person. The receiver 4 includes an electrode 4a that detects an electric field induced by the user by the transmitter 2, and the electrode 4a is disposed at a place where the user contacts in a normal usage state such as a floor or a door knob. The receiver 4 may be a transceiver having a transmission function.

  The service management unit 5 searches for the service content to be provided from the notified ID, and outputs the service content to the service providing unit 6. The service management unit 5 holds a service list in which the service management unit 5 has a service list associating the user ID with the service content for the user as shown in FIG. Services corresponding to unspecified users are also registered in the service list. Thereby, an appropriate service can be provided even for a user who does not have the transmitter 2.

  The service providing unit 6 provides the input service. For example, guidance is provided to the user using voice, video, or the like by a guidance monitor.

  FIG. 3 is a block diagram illustrating a configuration of the transmitter 2. The transmitter 2 includes an electrode 21 for electric field communication, a communication circuit 22 for electric field communication, and a memory 23 that stores an ID that is information for identifying a user. The communication circuit 22 reads the ID from the memory 23 and induces an electric field toward the user through the electrode 21, thereby transmitting the ID to the receiver 4 through the user.

  FIG. 4 is a block diagram showing the configuration of the receiver 4. The receiver 4 is input from the electrode 4 a for electric field communication, a communication circuit 41 for electric field communication, an output unit 42 that outputs information received by the communication circuit 41 to the service management unit 5, and the human detection unit 3. The control part 43 which controls the communication circuit 41 and the output part 42 with information is provided.

  The control unit 43 operates the communication circuit 41 and the output unit 42 when the presence of the user is notified from the human detection unit 3. When the communication circuit 41 receives an ID transmitted from the transmitter 2 carried by the user via the electrode 4a, the output unit 42 outputs the ID to the service management unit 5. On the other hand, if the user ID is not received within a certain period of time after the user is detected, the detected user is determined to be an unspecified user who does not have an ID, and is specified by the output unit 42. Information indicating users who are not used is output to the service management unit 5.

  Next, the overall processing flow of the service providing system according to the present embodiment will be described with reference to FIG. FIG. 5 is a sequence diagram showing the flow of processing when a user carrying the transmitter 2 that transmits the ID is detected.

  The person detection unit 3 that has detected the presence of the user (arrow 501) notifies the receiver 4 of the presence of the user (arrow 502). And the receiver 4 starts reception of the user ID transmitted from the transmitter 2 carried by the user. When receiving the user ID from the transmitter 2 (arrow 503), the receiver 4 notifies the service management unit 5 of the ID (arrow 504). The service management unit 5 selects the service content corresponding to the notified ID from the service list and outputs it to the service providing unit 6 (arrow 505). And the service provision part 6 provides a service based on the inputted service content.

  Thereafter, when the presence of the user is no longer detected by the human detection unit 3 (arrow 506), the receiver 4 is notified that there is no user (arrow 507).

  Next, the flow of processing for providing a service to an unspecified user will be described with reference to FIG. FIG. 6 is a sequence diagram illustrating a processing flow when an unspecified user is detected.

  The person detection unit 3 that has detected the presence of the user (arrow 601) notifies the receiver 4 of the presence of the user (arrow 602). Since the receiver 4 cannot receive the user ID within a certain time after the user is detected, the receiver 4 determines that the detected user is an unidentified user and determines that the user is an unidentified user. The management unit 5 is notified (arrow 604). The service management unit 5 selects a service content corresponding to an unspecified user from the service list and outputs it to the service providing unit 6 (arrow 605). And the service provision part 6 provides a service based on the inputted service content.

  Thereafter, when the presence of the user is no longer detected by the human detection unit 3 (arrow 606), the receiver 4 is notified that there is no user (arrow 607).

  Therefore, according to the present embodiment, the user is identified by the ID of the user transmitted from the transmitter 2 carried by the user, and the presence of the user is detected by the human detection unit 3, thereby being constant. If the user ID cannot be acquired within the time, it can be determined that the detected user is an unidentified user, so that the user having the ID and the unidentified user are identified and used. It is possible to provide an accurate service for each person.

  According to the present embodiment, by using electric field communication in which communication is performed using the human body as a path for communication between the transmitter 2 and the receiver 4, the user can obtain an ID only by carrying the transmitter 2. Since it can transmit to the receiver 4, operation | movement, such as holding an ID card over an input device, becomes unnecessary.

  In addition, this service provision system can be installed in a store / department, etc., and can be used as a system for identifying appropriate members / non-members and displaying appropriate guidance. In addition, it is installed in theaters and stadiums, etc., and by providing the ticket with an ID transmission function, the ticket owner and the person who has not yet purchased the ticket are identified, and appropriate information such as guidance in the facility and ticket center is appropriate. It can be a display system.

[Second Embodiment]
FIG. 7 is a schematic diagram illustrating a configuration of a service providing system according to the second embodiment. The service providing system shown in FIG. 1 is obtained by deleting the service management unit 5 that searches for the service content from the user ID and storing the service content in the transmitter 72 carried by the user. It is. When the receiver 74 receives the service content from the transmitter 72 via the electrode 74a, the receiver 74 outputs the received service content to the service providing unit 6. On the other hand, when the service content cannot be received within a predetermined time after the user is detected, the service content stored in the receiver 74 is output to the service providing unit 6.

  Therefore, according to the present embodiment, the service content received by the receiver 74 is provided to the user carrying the transmitter 72 storing the service content, and the service content is provided within a certain time. If reception is not possible, the service is provided with the service content stored in the receiver 74, so that an accurate service can be provided for each user.

[Third Embodiment]
FIG. 8 is a schematic diagram illustrating a configuration of a service providing system according to the third embodiment. The service providing system shown in the figure includes a detection signal transmitter 83 that transmits a detection signal by electric field communication as the human detection unit 3 of the service providing system shown in FIG.

  By inducing an electric field with the electrode 83a connected to the detection signal transmitter 83 and transmitting the detection signal, the user can connect the electrode 83a connected to the detection signal transmitter 83 and the electrode 84a connected to the receiver 84 to each other. In the case of simultaneous contact, the detection signal transmitted from the detection signal transmitter 83 is received by the receiver 84 via a user who is an electric field transmission medium. Therefore, when the receiver 84 receives the detection signal, it can be determined that the user exists.

  Next, a processing flow of the service providing system according to the present embodiment will be described with reference to FIG. FIG. 9 is a sequence diagram showing a flow of processing for providing a service to a user carrying the transmitter 2.

  When there is no user, a communication path cannot be established between the detection signal transmitter 83 and the receiver 84, so that the detection signal transmitted from the detection signal transmitter 83 does not reach the receiver (arrow 901).

  When the user simultaneously contacts the electrode 83a connected to the detection signal transmitter 83 and the electrode 84a connected to the receiver 84 (arrow 902), a communication path is established using the user as an electric field transmission medium. . When the detection signal is received by the receiver 84 (arrow 903), the presence of the user can be detected. The receiver 84 receives the user ID from the transmitter 2 (arrow 904), and outputs the received ID to the service management unit 5 (arrow 905). The service management unit 5 selects the service content corresponding to the input ID from the service list and outputs it to the service providing unit 6 (arrow 906). And the service provision part 6 provides a service based on the inputted service content.

  On the other hand, when the user does not carry the transmitter 2, the receiver 84 cannot receive the ID within a certain time after the receiver 84 receives the detection signal, so that the detected user is an unidentified user. to decide.

  Therefore, according to the present embodiment, the detection signal is transmitted by the detection signal transmitter 83, so that the user can connect the electrode 83 a connected to the detection signal transmitter 83 and the electrode 84 a connected to the receiver 84. In the case of simultaneous contact, the detection signal can be received by the receiver 84, so that the presence of the user can be detected.

  In addition, the electrode 83a and the electrode 84a are arranged so that the user contacts at the same time in a normal use state. For example, the electrodes 83a and 84a may be alternately laid on the floor.

[Fourth Embodiment]
In the fourth embodiment, a service providing system that transmits and responds to an ID when a transmitter carried by the user receives an ID transmission request from the receiver will be described. The configuration of the service providing system in the present embodiment is the same as that shown in the first embodiment, but the method in which the transmitter 2 and the receiver 4 transmit and receive user IDs is different. explain.

  The receiver 4 of the service providing system in the present embodiment transmits an ID transmission request to the transmitter 2 when the presence of a user is notified from the human detection unit 3. On the other hand, the transmitter 2 does not transmit the ID at a predetermined interval, but transmits the ID when receiving the ID transmission request transmitted from the receiver 4. Hereinafter, the flow of processing will be specifically described with reference to the drawings.

  FIG. 10 is a sequence diagram showing a flow of processing for providing a service to a user carrying the transmitter 2.

  The person detection unit 3 that has detected the presence of the user (arrow 1001) notifies the receiver 4 of the presence of the user (arrow 1002). Then, the receiver 4 transmits an ID transmission request to the transmitter 2 (arrow 1003). The transmitter 2 that has received the ID transmission request transmits an ID to the receiver 4 and responds (arrow 1004). The receiver 4 that has received the ID outputs the ID to the service management unit 5 (arrow 1005). The service management unit 5 selects the service content corresponding to the input ID from the service list and outputs it to the service providing unit 6 (arrow 1006). And the service provision part 6 provides a service based on the inputted service content.

  On the other hand, when the user does not carry the transmitter 2, even if the receiver 4 transmits an ID transmission request, there is no response from the transmitter 2 within a certain time, so the detected user is not specified. Judged to be a user.

  Therefore, according to the present embodiment, since the transmitter 2 transmits the ID only when the ID transmission request is received from the receiver 4, it is not necessary for the transmitter 2 to periodically transmit the ID. The power consumption of the transmitter 2 can be reduced.

It is a schematic diagram which shows the structure of the service provision system in 1st Embodiment. It is a figure which shows an example of the service list stored in the said service provision system. It is a block diagram which shows the structure of the transmitter in the said service provision system. It is a block diagram which shows the structure of the receiver in the said service provision system. It is a sequence diagram which shows the flow of a process of the service provision system in 1st Embodiment. It is a sequence diagram which shows the flow of another process of the service provision system in 1st Embodiment. It is a schematic diagram which shows the structure of the service provision system in 2nd Embodiment. It is a schematic diagram which shows the structure of the service provision system in 3rd Embodiment. It is a sequence diagram which shows the flow of a process of the service provision system in 3rd Embodiment. It is a sequence diagram which shows the flow of a process of the service provision system in 4th Embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 2 ... Transmitter 3 ... Person detection part 4 ... Receiver 5 ... Service management part 6 ... Service provision part 21 ... Electrode 22 ... Communication circuit 23 ... Memory 4a ... Electrode 41 ... Communication circuit 42 ... Output part 43 ... Control part 72 ... Transmitter 74 ... Receiver 74a ... Electrode 83 ... Detection signal transmitter 84 ... Receiver 83a, 84a ... Electrode

Claims (9)

A service providing system comprising a service providing device that provides a service to a user, and a transmission device arranged in the user,
The transmitter is
A first electrode for electric field communication;
Storage means for storing information for identifying the user;
Transmission means for reading out the information from the storage means and inducing an electric field by the first electrode to transmit to the user as an electric field transmission medium based on the information;
The service providing apparatus includes:
Human detection means for detecting the presence of the user at a location where the transmission device and the service providing device can communicate;
A second electrode for electric field communication;
Receiving means for receiving the information transmitted through the user through the second electrode;
If the information is not received within a predetermined time after detecting the presence of the user, a service to be performed for an unspecified user is selected, and if the information is received, the information is based on the information. Service management means for selecting a service to be provided to the user;
A service providing means for providing the selected service to the user;
A service providing system comprising: A service providing system comprising a service providing device that provides a service to a user, and a transmission device arranged in the user,
The transmitter is
A first electrode for electric field communication;
Storage means for storing service information for the user;
Transmission means for reading out the information from the storage means and inducing an electric field by the first electrode to transmit to the user as an electric field transmission medium based on the information;
The service providing apparatus includes:
Human detection means for detecting the presence of the user at a location where the transmission device and the service providing device can communicate;
A second electrode for electric field communication;
Receiving means for receiving the information transmitted through the user through the second electrode;
If the information is not received within a predetermined time after detecting the presence of the user, a service to be provided to an unspecified user is provided, and if the information is received, the information is based on the information. Service providing means for providing services,
A service providing system comprising: The person detecting means is
A third electrode for electric field communication;
Detection signal transmission means for inducing an electric field by the third electrode and transmitting the detection signal for detecting the presence of the user to the user,
The receiving means includes
3. The service providing system according to claim 1, wherein when the detection signal transmitted through the user is received through the second electrode, it is determined that the user exists. 4. A service providing method that is performed by a service providing device that provides a service to a user and a transmission device arranged in the user,
By the transmission device,
The information is read from the storage means storing the information for specifying the user, and an electric field is induced by the first electrode for electric field communication to the user as the electric field transmission medium based on the information. Sending, and
By the service providing device,
Detecting the presence of the user at a location where the transmitting device and the service providing device can communicate; and
Receiving the information transmitted through the user through a second electrode for electric field communication;
If the information is not received within a predetermined time after detecting the presence of the user, a service to be performed for an unspecified user is selected, and if the information is received, the information is based on the information. Selecting a service to be performed for the user ;
Providing the selected service to the user;
A service providing method characterized by comprising:
A service providing method performed by a service providing device that provides a service to a user and a transmission device arranged in the user,
By the transmission device,
The information is read from storage means storing information on services to be performed for the user, and an electric field is induced by the first electrode for electric field communication to the user as an electric field transmission medium based on the information. Sending and
By the service providing device,
Detecting the presence of the user at a location where the transmission device and the service providing device can communicate; and
Receiving the information transmitted through the user through a second electrode for electric field communication;
If the information is not received within a predetermined time after detecting the presence of the user, a service to be provided to an unspecified user is provided, and if the information is received, the information is based on the information. Providing the service,
A service providing method characterized by comprising:   In the step of detecting the presence of the user, a detection signal for detecting the presence of the user is transmitted to the user by inducing an electric field with a third electrode for electric field communication and transmitting the user. 6. The service providing method according to claim 4, wherein the user is determined to be present when the detection signal transmitted via the second electrode is received through the second electrode. Human detection means for detecting the presence of the user at a position where the user can communicate with a transmission device arranged in the user;
A first electrode for electric field communication;
Receiving means for receiving, via the first electrode, information for identifying the user transmitted by the transmitting device via the user;
If the information is not received within a predetermined time after detecting the presence of the user, a service to be performed for an unspecified user is selected, and if the information is received, the information is based on the information. Service management means for selecting a service to be provided to the user;
A service providing means for providing the selected service to the user;
A service providing apparatus comprising: Human detection means for detecting the presence of the user at a position where the user can communicate with a transmission device arranged in the user;
A first electrode for electric field communication;
Receiving means for receiving, through the first electrode, information on a service to be performed for the user transmitted by the transmitting device via the user;
If the information is not received within a predetermined time after detecting the presence of the user, a service to be provided to an unspecified user is provided, and if the information is received, the information is based on the information. Service providing means for providing services,
A service providing apparatus comprising: The person detecting means is
A second electrode for electric field communication;
Detection signal transmitting means for inducing an electric field by the second electrode and transmitting the detection signal for detecting the presence of the user to the user,
The receiving means includes
The service providing apparatus according to claim 7 or 8, wherein when the detection signal transmitted through the user is received through the first electrode, it is determined that the user exists.

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