JP4436028B2 - Vehicle maintenance information providing method and vehicle maintenance information providing system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a vehicle maintenance information providing method and a vehicle maintenance information providing system in which a web server connected to a web terminal provided in a vehicle maintenance factory via a network transmits predetermined vehicle maintenance information to a customer. .
[0002]
[Prior art]
Conventionally, when vehicle maintenance information is transmitted to a customer at a vehicle maintenance factory, a predetermined customer is selected from a list of customer information stored in a computer or the like and provided to the customer such as vehicle inspection information. Vehicle maintenance information was printed on postcards with an output device such as a printing press and mailed to the customer's address. Then, for example, a customer who has received a postcard of vehicle inspection information from a maintenance shop at his / her location returns a reservation for vehicle inspection by postcard or makes an application by telephone as desired.
[0003]
[Problems to be solved by the invention]
However, in the case of the above prior art, the following problems have occurred. In providing vehicle maintenance information from a conventional maintenance shop to a customer, the person in charge of the maintenance shop selects a desired customer from the customer list, selects the vehicle maintenance information that the customer wants to provide to the customer, and the information Since the form for sending the mail was created and mailed to the address of the customer's location, it took a considerable amount of time to provide the vehicle maintenance information at the maintenance shop side.
[0004]
In addition, from the preparation stage, such as preparing the required number of postcards, etc. that meet the purpose, from the output stage to print the prescribed vehicle maintenance information on postcards, etc. The work process was complicated.
[0005]
Furthermore, when the customer who has received the vehicle maintenance information makes a response to the maintenance shop, the customer has to exchange with the maintenance shop separately, and the process is complicated. In response to the customer's response, when the maintenance shop takes any measures such as arranging vehicle inspections for the customer's vehicle, it will respond after receiving the customer's reply. It was supposed to take.
[0006]
The present invention has been made in view of the above matters, and can provide information by automatic transmission of vehicle maintenance information from a maintenance shop to a customer, and can simplify a work process in providing vehicle maintenance information. It is an object to provide a maintenance information providing method.
[0007]
[Means for Solving the Problems]
In order to solve the above problems, the present invention has the following means.
[0008]
That is, a web server connected to a web terminal provided in a vehicle maintenance shop via a network presents a list of customer information to the web terminal of the maintenance shop, and customer vehicle information corresponding to the customer information And vehicle maintenance information corresponding to the customer vehicle information. And the data of the format of the email transmitted to the customer is provided, and the vehicle maintenance information is automatically transmitted to the customer by email according to the determined format.
[0009]
As a result, information can be provided by automatic transmission of vehicle maintenance information from the maintenance shop to the customer, and the time required for providing vehicle maintenance information can be reduced. And the simplification of the work process in information provision of vehicle maintenance information can be aimed at.
[0010]
In particular, it is desirable that the web server automatically transmits vehicle inspection reservation information to the customer as the vehicle maintenance information.
[0011]
Further, in response to a detailed inquiry from a customer who has received the vehicle maintenance information, the web server searches for detailed information on the service content of the maintenance shop and generates a web page displaying the detailed information on the service. Is desirable.
[0012]
Further, the web server accepts a reservation application returned from the customer for the vehicle inspection reservation information, performs a vehicle inspection reservation process for the customer in response to the reservation application, and sends an e-mail when the vehicle inspection reservation is completed. It is desirable to automatically send notification of vehicle inspection reservation completion at.
[0013]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below in detail with reference to the drawings. However, the configuration described in this embodiment is not intended to limit the technical scope of the present invention only to those unless otherwise specified. With reference to FIGS. 1-5, the vehicle maintenance information provision method and vehicle maintenance information provision system which concern on embodiment of this invention are demonstrated. “Vehicle maintenance information” here refers to information that includes general information such as various service information such as campaigns related to vehicle maintenance, maintenance fee information, and maintenance factory information, centering on vehicle inspection reservation information. .
[0014]
FIG. 1 is a configuration diagram of a network 3 to which a web server 1 (hereinafter referred to as a server 1) in a vehicle maintenance information providing system is connected. A server 1 provided in a service center 8 for providing information and managing information related to customers and customer vehicles to each maintenance shop is a web terminal 2 owned by the customer 9 via a network 3 such as WWW (World Wide Web). And a web terminal 2 ′ provided in a vehicle maintenance factory 9 ′ such as an automobile. A control block of the server 1 is shown in FIG. The service center 8 may be installed at the head office of the maintenance factory. Further, without providing the service center 8, the server 1 and the web terminal 2 may be provided in the maintenance factory 9 'in the same factory and connected via a LAN or the like, and the vehicle information may be provided and managed. .
[0015]
For maintenance shops, in addition to repairing customer vehicles, maintenance management of customer vehicles as after-sales service is also a major task, so it is important to respond to customers through maintenance services such as periodic inspections, vehicle inspections, and other vehicle maintenance. . Specifically, management of various vehicle maintenance deadlines and notification of next vehicle inspection information to customers, reservation of the next vehicle inspection, guidance on vehicle maintenance contents at the next vehicle maintenance at that time, response to inquiries from customers regarding various vehicle maintenance information And other services.
[0016]
In FIG. 1, for example, when a customer 9 makes an inquiry about vehicle maintenance information to a maintenance shop 9 ′, a person in charge of the maintenance shop 9 ′ accesses the web server 1 of the service center 8 from the web terminal 2 through the network 3 to the customer. Inquiries about vehicle maintenance information for customers and respond to customers.
[0017]
On the other hand, when providing predetermined vehicle maintenance information to the customer 9 from the maintenance shop 9 ′, the person in charge of the maintenance shop 9 ′ accesses the web server 1 of the service center 8 from the web terminal 2 through the network 3. Then, the predetermined vehicle maintenance information is provided by electronic mail such as direct mail based on the customer information stored in the server 1 of the service center 8. In the present embodiment, an e-mail and a web page using a network 3 such as the so-called Internet as a medium are used as vehicle maintenance information providing means, but the present invention is not limited to this. Details of the vehicle maintenance information providing method will be described later.
[0018]
In FIG. 2, reference numeral 5 denotes a display device that displays information represented by characters, still images, moving images, and the like to the user. As the display device 5, a cathode ray tube display (CRT = Cathode-Ray Tube Display), a liquid crystal display (LCD = Liquid Crystal Display), a light emitting diode (LED = Light Emitting Diode), or the like is used. Reference numeral 6 denotes an input device for inputting various information including a keyboard and a mouse. Reference numeral 7 denotes an output device such as a printer for printing various information stored in the server 1 such as screen information of the display device 5 as necessary.
[0019]
As an internal structure of the server 1, a hard disk device 4, a CPU (Central Processing Unit) 11, a main memory 12, and a ROM (Read-Only Memory) 13 are connected to each other via a bus 17. Furthermore, each database storing information necessary for each information processing is constructed in the hard disk device 4.
[0020]
The information processing unit 10 includes a CPU (Central Processing Unit) 11 that performs control processing for the entire web server 1 and a main memory 12. The hard disk device (storage means) 4 stores software for information processing. An operating system (OS) and application software (analysis program 20) are stored as the software.
[0021]
Further, the hard disk 4 includes a customer database 21 in which customer information such as a customer's e-mail address supported by each maintenance factory 9 'is converted into a database, a customer vehicle database 22 in which information on the customer's vehicle is converted into a database, and each maintenance factory. A maintenance factory database 23 that stores information on maintenance shops including services provided by 9 'as a database, and a format database 24 that stores various mail contents such as vehicle inspection information as a database are stored. In the hard disk device 4, analysis data 20 is analyzed by the analysis program 20. Each database will be described in detail later.
[0022]
The communication control unit 14 includes a communication control program for connecting to a network and performing communication, and an interface circuit with the modem 15 and the network control device 16. The modem 15 is a modulation / demodulation device having functions of a low-speed modem (V21) for transmission procedure signals and a high-speed modem (V27ter, V29, V33, V17, etc.) for image information transmission / reception, and DTMF (Dual Tone Multi-Frequency = (PB signal) transmission / reception function is also provided. The network control device 16 is an interface circuit with a telephone network or an ISDN (Integrated Services Digital Network) line, and has an automatic outgoing / incoming function. As a specific automatic outgoing / incoming function, an automatic mail sending unit 18 having a function of sending a predetermined mail to a desired customer's mail address or a function for accepting a vehicle inspection reservation request as a reply from the customer The reservation application reception part 19 which it has is provided, and respond | corresponds to each information. The bus 17 is for transferring data between circuits in the server 1.
[0023]
FIG. 3 is a schematic diagram showing a configuration example of an electronic mail distributed by the server 1.
This figure shows a case where an e-mail 26 is displayed on the screen 25 of the web terminal 2. Information 27 of a maintenance shop that performs service is shown in the upper right, and the customer read out from the customer vehicle database 22 in the vehicle information column 28. The vehicle maintenance information column 29 reads out the information of the maintenance factories (vehicle maintenance information) including the services provided by the maintenance factories 9 'from the maintenance plant database, and the reservation information is displayed below them. A reservation application field 31 for inputting application contents is shown. The e-mail is described in HTML, and is set so that the reply to the reservation application is returned when the reply button 32 is pressed (selected with a mouse or the like), and the input contents are discarded when the cancel button 33 is pressed. Has been.
[0024]
Note that a hyperlink 30 is set in the maintenance shop information column 29, and by clicking this, a detailed inquiry is made and a web page on which detailed information is posted is set to be displayed.
[0025]
4 and 5 are flowcharts showing execution steps of the vehicle maintenance information providing method according to the embodiment of the present invention. With reference to FIG. 1 and FIG. 2, the execution process of the vehicle maintenance information provision method in this embodiment is demonstrated more concretely along the flowchart of FIG.4 and FIG.5.
[0026]
First, a setting request for automatic mail transmission is received from the web terminal 2 'of each maintenance factory 9' (S101).
[0027]
Upon receiving the setting request from the maintenance shop 9 ′, the server 1 analyzes the customer database 21 owned by itself and lists customer information supported by the maintenance shop and presents it on the web terminal 2 ′ ( S102).
[0028]
The person in charge at the maintenance factory 9 'checks the customer information list and notifies the server 1 if there is no particular problem. The server 1 that receives this notification analyzes the customer vehicle database 22 to obtain customer information. Corresponding customer vehicle information is retrieved (S103).
[0029]
Based on the customer vehicle information, vehicle maintenance information is retrieved from the customer vehicle database (S104).
[0030]
Further, the server 1 determines the format for notifying the vehicle maintenance information with reference to the format database 24 (S105), and sends it to the customer as an e-mail as shown in FIG. 3 by the mail automatic sending unit (S106).
[0031]
After sending this e-mail, the server 1 determines whether or not there is a detailed inquiry from the customer (S107). If there is an inquiry, the server 1 searches for detailed information on the service contents (S108) and posts it on the web page (S109).
Further, the server 1 determines whether or not there is a reservation reply from the customer (S110). If there is a reservation reply, the server 1 accepts the customer's reservation application (S111), and the contents of this application include vehicle inspection and the like. Reservation processing is performed so that the service can be performed (S112), and after this reservation processing is completed, a reservation completion e-mail is transmitted to the customer by the mail automatic transmission unit (S113).
[0032]
Accordingly, it is possible to provide information by automatic transmission of vehicle maintenance information from the maintenance shop to the customer, and it is possible to simplify the work process in providing information of vehicle maintenance information.
Further, since the reservation function is added to the contents of the mail, the reservation work of the customer who has received the mail becomes easy.
[0033]
【The invention's effect】
As described above, according to the present invention, a web server connected to a web terminal provided in a vehicle maintenance factory via a network presents a list of customer information to the web terminal of the maintenance factory, and Searching for customer vehicle information corresponding to customer information, further searching for vehicle maintenance information corresponding to the customer vehicle information, providing data in an email format to be sent to the customer, and according to the determined format, Since the vehicle maintenance information is automatically transmitted to the customer by e-mail, it is possible to provide information by automatic transmission of vehicle maintenance information from the maintenance shop to the customer. A vehicle maintenance information providing method capable of simplifying the work process can be provided. Further, it is possible to provide a vehicle maintenance information providing system that can provide information by automatic transmission of vehicle maintenance information from a maintenance shop to a customer, and can simplify the work process in providing the vehicle maintenance information.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of a network in a vehicle maintenance information providing system according to an embodiment of the present invention.
FIG. 2 is a control block diagram of a web server in the vehicle maintenance information providing system according to the embodiment of the present invention.
FIG. 3 is a schematic diagram showing a configuration example of a web screen distributed by a server in the vehicle maintenance information providing system according to the embodiment of the present invention.
FIG. 4 is a flowchart showing execution steps of the vehicle maintenance information providing method according to the embodiment of the present invention.
FIG. 5 is a flowchart showing execution steps of the vehicle maintenance information providing method according to the embodiment of the present invention.
[Explanation of symbols]
1 Web server 2 Web terminal 2 ′ Web terminal 3 Network 4 Hard disk device (HD)
DESCRIPTION OF SYMBOLS 5 Display apparatus 6 Input apparatus 7 Output apparatus 8 Service center 9 Customer 9 'Maintenance factory 10 Information processing part 11 CPU (Central Processing Unit)
12 Main memory 13 ROM (Read-Only Memory)
14 Communication control unit 15 Modem 16 Net control device 17 Bus 18 Mail automatic transmission unit 19 Reservation application unit 20 Analysis program 21 Customer database 22 Customer vehicle database 23 Maintenance factory database 24 Format database 25 Web screen 26 Web page 27 Maintenance factory information column 28 Customer vehicle information field 29 Service information field 30 Service details field 31 Vehicle inspection reservation application field 32 Reply button 33 Cancel button

Claims (6)

A web server connected to a web terminal provided in a vehicle maintenance factory via a network,
Accepting a setting request for automatic e-mail transmission from the web terminal,
When accepting the setting request, the customer information database of customer information is analyzed and the customer information supported by the maintenance shop is listed and presented to the web terminal,
Analyzing a customer vehicle database that is a database of the customer's vehicle information to find customer vehicle information corresponding to the customer information,
Based on the customer vehicle information corresponding to the customer information, the vehicle maintenance information corresponding to the customer vehicle information is retrieved from the customer vehicle database,
With reference to a format database in which the contents of the e-mail including vehicle inspection information are made into a database, the format of the e-mail when notifying the vehicle maintenance information is determined,
In accordance with the determined format, the vehicle maintenance information is automatically transmitted to the customer by an email having a reply button that is a customer-specific email and makes a reservation for vehicle inspection ,
After the automatic transmission, it is determined whether or not there is an inquiry from the customer. If there is an inquiry, the information on the maintenance factory including the information on the service performed by the maintenance factory is made into a database. Retrieve detailed information on the service contents of the maintenance shop that has been inquired, generate a web page that displays the detailed information on the service contents, and place the detailed information on the web page.
The vehicle maintenance information provision method characterized by the above.   The vehicle maintenance information providing method according to claim 1, wherein the web server automatically transmits vehicle inspection reservation information to the customer as the vehicle maintenance information. The web server accepts a reservation application returned from a customer for the vehicle inspection reservation information,
In response to the returned reservation application, the customer's vehicle inspection reservation processing is performed,
3. The vehicle maintenance information providing method according to claim 2, wherein a notification of completion of vehicle inspection reservation is automatically transmitted by e-mail upon completion of vehicle inspection reservation. In a vehicle maintenance information providing system in which a web server connected to a web terminal provided in a vehicle maintenance factory via a network transmits predetermined vehicle maintenance information to a customer,
Means for receiving a setting request for automatic e-mail transmission from the web terminal;
Upon accepting the setting request, a means for analyzing a customer database obtained by converting customer information into a database and listing customer information supported by the maintenance shop and presenting it on the web terminal;
Means for searching customer vehicle information corresponding to the customer information by analyzing a customer vehicle database in which the vehicle information of the customer is databased;
Based on customer vehicle information corresponding to the customer information, means for searching vehicle maintenance information corresponding to the customer vehicle information from the customer vehicle database;
Referring to the format database in which the contents of the e-mail including the vehicle inspection information are made into a database, the e-mail format data for notifying the vehicle maintenance information is determined, and the customer is in accordance with the determined format. Means for automatically sending the vehicle maintenance information by e-mail having a reply button for making a reservation for car inspection, which is an e-mail unique to the customer ;
After the automatic transmission, it is determined whether or not there is an inquiry from the customer. If there is an inquiry, the information on the maintenance factory including the information on the service performed by the maintenance factory is made into a database. Searching for detailed information on the service content of the maintenance shop that has been inquired, generating a web page displaying the detailed information on the service content, and posting the detailed information on the web page;
The vehicle maintenance information providing system, wherein the web server is provided.   The vehicle maintenance information providing system according to claim 4, wherein the web server transmits vehicle inspection reservation information to the customer as the vehicle maintenance information. Means for accepting a reservation application returned from the customer for the vehicle inspection reservation information;
Means for processing the vehicle inspection reservation of the customer in response to the returned reservation application;
6. The vehicle maintenance information providing system according to claim 5, wherein said web server includes means for automatically sending notification of completion of vehicle inspection reservation by e-mail upon completion of vehicle inspection reservation.

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