JP4428645B2 - Delivery business support system - Google Patents

Description

The present invention relates to a system for supporting a delivery operation in which a driver transports a package by a vehicle such as a truck and delivers it to a predetermined destination, and in particular, can be introduced at a low cost, and enables a driver to perform safe and smooth operations. It relates to a delivery service support system.

Conventionally, as shown in FIG. 10, as a delivery service support system, a destination information input unit 1 to which destination information related to a package delivery destination is input, a delivery order file 2 that holds delivery order information about a delivery order, An actual delivery order information creating unit 3 that creates actual delivery order information related to the actual delivery order of the current day based on the information and the delivery order information, and an actual delivery order information transmitting unit 4 that transmits the actual delivery order information. Directions that are connected to the center management system 5 through the actual delivery order information transmission unit 4 and the wireless communication means 6 and are linked with a predetermined position on the road as a node in the pre-stored position information 7 on the map Based on the road information indicating the shortest distance, the optimum route between the two points corresponding to the destination information sequentially sent by the wireless communication means is searched, and the search result is displayed on the screen 8 installed in the driver's seat. Made of vehicle navigation system 9 for displaying on it has been proposed.

In this type of delivery service support system, for example, as shown in Japanese Patent No. 2816294, actual delivery order information is sequentially created in a center management system installed at a logistics base of a logistics navigation apparatus, and the actual delivery order information is Via a communication means, it inputs in real time to the in-vehicle navigation system installed in the delivery vehicle, and the driver performs the delivery work accordingly.
Japanese Patent No. 2816294

However, the above delivery work support system has a large system configuration and has to be developed with its own device and software, which increases the introduction cost. In addition, drivers who are unfamiliar with the work need less effort to master the in-vehicle navigation system and to acquire the work, so the awareness of safe driving is diminished.
Therefore, an object of the present invention is to provide a delivery business support system that can be introduced at a low cost and supports a driver's safe and smooth business performance.

In order to solve the above-described problems, the present invention relates to an actual delivery order based on destination information relating to a package delivery destination and delivery order information relating to a delivery order to a delivery destination held in advance. A center management system for creating actual delivery order information;
Information can be exchanged via the center management system and wireless communication means or external memory, and in the position information on the map held in advance, the minimum distance of the route linked with at least a predetermined point on the road as a node is determined. Based on the indicated road information, the optimum route between the two points obtained by the actual delivery order information is searched, the search result is displayed, and the actual driving state at the point corresponding to the position information is detected. In-vehicle navigation system that outputs as driving information,
In a delivery service support system that includes a
The center management system includes a delivery record information input unit and a delivery report creation unit, and when the delivery destination is reached, the member who delivered the product and collected the next purchase order, did not deliver the product next time The member who collected the purchase order, the member who delivered the product but failed to collect the next purchase order, and the member who did not deliver the product and could not collect the next purchase order were separately distinguished and entered the delivery result information. If the delivery destination is a member who has not been ordered for a certain period of time or a member who has been granted various privileges, the delivery result information input unit displays the contents of the promotional activities, The delivery report creation unit creates a delivery report in response to an input to the delivery record information input unit .

Further, non-standard driving information is created based on the driving information output from the in-vehicle navigation system and reference driving information that is stored in advance, and the non- standard driving information is stored in the center management system. The driving caution point information may be created in association with the position information on the map.

Further, individual attention point information regarding points on the map to which attention should be paid individually may be input, and the driving attention point information may be created based on the individual attention point information and the non-standard driving information.
Thereby, for example, driving caution point information including points where a person who has experienced work should pay particular attention can be created.

In the in-vehicle navigation system, an actual delivery order information display unit for displaying actual delivery order information and a delivery record information input unit for inputting delivery record information related to actual delivery results are provided. The delivery report may be created based on the delivery result information and the actual delivery order information. As a result, the driver can perform the delivery operation while looking at the delivery order information display section of the in-vehicle navigation system.
In addition, the delivery result can be directly input to the delivery record input unit of the in-vehicle navigation system. Further, in the center management system, a delivery report is automatically created based on the delivery result information input from the in-vehicle navigation system. As a result, the work of the driver during delivery is made more efficient, and the daily report creation work after delivery can be saved.

In this case, the delivery record information input to the delivery record information input unit of the in-vehicle navigation system includes information for acquiring position information at the delivery point by the global positioning system, and is acquired by the global positioning system. The optimum route between the two points obtained by the actual delivery order information may be searched based on the obtained position information.
As a result, position information can be obtained without using the method of calculating the latitude and longitude from the address of the delivery point in the database. Therefore, when the address of the delivery point is not known, there is an input error in the address data. Inconvenience can be avoided.

In the center management system, a sales promotion information input unit for inputting information for promoting sales is provided. Based on the sales promotion information, destination information, and delivery order information input to the sales promotion information input unit. The actual delivery order information creating unit may create actual delivery order information.
This makes it possible to create actual delivery order information that also includes sales promotion information, and a system that can support not only delivery work but also work for sales promotion is constructed.

According to the delivery service support system of the present invention, a system that supports a driver's safe and smooth business execution can be introduced at a low cost.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram showing the configuration of the delivery service support system according to the first embodiment of the present invention.
This delivery service support system 10 is a system for performing product delivery work, for example, in a cooperative association, for example, a center management system 11 installed in a delivery management center as a distribution base, and an in-vehicle mounted on a delivery vehicle. The navigation system 12 and a memory card 13 as an external memory for exchanging information between both systems.

The center management system 11 is a general-purpose computer device such as a personal computer, and includes a member master file 20, a destination information input unit 22, a sales promotion information input unit 23, an actual delivery order information generation unit 24, Delivery order information output unit 25, delivery report information input unit 26a, position information input unit 26b, delivery report creation unit 27, delivery report output unit 28, non-standard driving information input unit 29, and individual attention point information It includes an input unit 30, a driving caution point information creation unit 31, and a driving caution point information output unit 32.

The member master file 20 is a file holding member information. As shown in FIG. 2, the member master file 20 is a member code number, name, address, telephone number, delivery destination location information, delivery point location information, dispatch code, delivery Information such as order is encrypted and held. The location information of the delivery point is acquired by the global positioning system (hereinafter referred to as “GPS”) by the route delivery in advance by the driver and inputting the delivery result information described later at the point to be the delivery location. The coordinates (latitude / longitude) of the delivery point. The position information obtained by the GPS of the in-vehicle navigation system 12 is input to the center management system 11 via the memory card 13, and the position information of the member master file 20 is updated based on the position information.
The delivery order file 21 is a delivery order information storage unit that holds delivery order information related to the order in which products are delivered, and holds member codes for each course in the order of delivery.

The destination information input unit 22 is a device in which destination information related to a delivery destination of a product scheduled for delivery on the day is input via a keyboard or the like, and a product code scheduled for delivery on the day, a member code related to a member home that is the delivery destination, and the like are input. Is done.
The sales promotion information input unit 23 is a device in which individual information related to sales promotion is input via a keyboard or the like, and a member code of a member who has not placed an order for a certain period of time, a member code of a member having a privilege based on the birth month, and the like. A specific sales promotion method for the member is input as sales promotion information.

The actual delivery order information creation unit 24 is a processing device that creates actual delivery order information related to the actual delivery order of the current day based on the sales promotion information and the delivery order information, reads the delivery order information from the delivery order file, and inputs destination information. By referring to the destination information input from the unit 22 and the sales promotion information input from the sales promotion information input unit 23, actual delivery order information regarding the actual delivery order of the day is created.
The actual delivery order information output unit 25 is an interface for outputting the actual delivery order information created by the actual delivery order information creation unit 24 to the memory card 13 described later.

The delivery report information input unit 26a receives delivery report information to be reported after delivery by the driver (that is, whether delivery has been completed, whether an order form for the next time has been submitted, etc.) from the memory card 13 described later. The input interface.
The position information input unit 26b is an interface through which position information of a delivery point acquired by GPS is input from a memory card 13 described later.
The delivery report creation unit 27 is a processing device that creates a delivery report based on the delivery report information and the actual delivery order information. The delivery report information input from the delivery report information input unit 26b is used as the actual delivery order information creation unit. A delivery report is created by writing in the actual delivery order information created by 24 and held in the internal memory.
The delivery report output unit 28 displays the delivery report created by the delivery report creation unit 27 on the screen of the personal computer and outputs it to the printer.

The non-standard driving information input unit 29 is an interface for inputting non-standard driving information output from the in-vehicle navigation system 12 described later from the memory card 13 described later.
The individual attention point information input unit 30 is a device for inputting individual attention point information to be paid attention individually through a keyboard or the like. Position information and the like regarding points to be driven with care are input.
The driving caution point information creation unit 31 is a processing device that creates driving caution point information based on non-standard driving information, individual caution point information, and map information, and is stored as image information from the map information file 33. At the point where the driver should pay attention while reading the information and referring to the non-standard driving information input from the non-standard driving information input unit 29 and the individual caution point information input from the individual caution point information input unit 30 Write specific attention content on the map information.
The driving caution point information output unit 32 displays the driving caution point information created by the driving caution point information creation unit 31 as image information on a screen of a personal computer or outputs it to a printer.

Next, the configuration of the in-vehicle navigation system 12 mounted on the delivery vehicle will be described.
The in-vehicle navigation system 12 includes a car navigation system 40 and a portable information processing terminal 50 that is electrically connected thereto.
The car navigation system 40 uses distance information indicating the shortest distance of a route linked with a predetermined position on the road as a node in the position information 41 on the map held in advance, and the minimum required time obtained using the GPS. The optimal route between two points is searched based on road information such as time information indicating the time information, and the search result is sequentially displayed on the car navigation screen 42 attached to the driver's seat as route information.

The car navigation system 40 includes a driving state detection unit 43 for detecting a driving state such as an acceleration sensor for detecting a traveling speed and a braking state at a traveling point, a gyro sensor for detecting a handling state, and the like. An interface 44 is provided for outputting the detected driving state to the portable information terminal 50 described later in a state in which the detected driving state is associated with position information indicating a travel point.
In addition, system introduction expense can be held down by using a general-purpose product as the car navigation system 40.
A portable information terminal 50 is electrically connected to the car navigation system 40.

This portable information terminal 50 includes an actual delivery order input unit 51, a screen 52 shown in FIG. 3 as an actual delivery order information display unit, a submit button 53 on the screen as a delivery result information input unit, and delivery result information output. In addition to displaying various information on the screen 52, various information can be input via the submit button 53 on the screen.
Further, in the portable information terminal 50, a first database 55a in which reference driving information indicating an exemplary driving state is held and a second database in which position information regarding the delivery point is held are provided. . In the first database, the driving information obtained by the model driving by the skilled driver is stored as the reference driving information in a state in which the driving information is associated with the position information indicating the travel point. The second database holds position information related to the delivery point acquired by GPS when the same course was delivered last time.

The actual delivery order input unit 51 is an interface for receiving actual delivery order information from the memory card 13 to be described later. Based on the delivery order information received from the memory card 13, the car navigation system receives position information indicating the delivery destination. Output sequentially to the system 40.
The screen 52 of the portable information terminal 50 is a device for displaying the actual delivery order information, and as shown in FIG. 3, information such as the actual delivery order, member name, address, and product number is displayed.
A submit button 53 on the screen of the portable information terminal 50 is an interface for inputting delivery record information related to the delivery result, and delivery record information such as travel distance, fuel supply amount, absence / collection, etc. in a predetermined box on the screen 52. Can be input with an input pen or a keyboard.

The delivery record information output unit 54 is an interface for outputting the delivery record information input from the screen 52 of the portable information terminal 50 as the delivery record information input unit to the memory card 13 described later. The delivery result information output unit 54 divides the delivery result information into delivery report information indicating whether delivery is completed and whether or not the order form is collected, and position information regarding the delivery point, and outputs the result to the memory card 13. In this case, the position information is output to the memory card 13 and simultaneously to the second database 55b in the portable information terminal 50.
The position information held in the second database is input to the car navigation system in the order of delivery at the next delivery. Thus, by acquiring the position information directly by GPS at the delivery point, the following advantages are obtained. In other words, the conventional method of calculating the latitude and longitude from the address of the delivery point using the database requires a large amount of cost for data conversion, and if the address of the delivery point is not known, the address Although inconvenience arises when there is an input error in the data, etc., this system can easily acquire accurate location information of the delivery point at a low cost.

The non-standard driving information creation unit 56 creates non-standard driving information based on the driving information input from the car navigation system 40 and the standard driving information held in the first beta base 55a in the portable information terminal 50. A processing device that reads the reference driving information from the first beta base 55a, performs a predetermined calculation with the driving information from the car navigation system 40, and compares the obtained difference information with a predetermined threshold value Then, the driving information deviating from the threshold is output as the non-standard driving information.
The non-reference operation information output unit 57 is an interface that can be electrically connected to the memory card 13 described later, and outputs the non-reference operation information created by the non-reference operation information creation unit to the memory card 13.
Note that the use of a general-purpose PDA as the portable information terminal 50 can reduce system introduction costs.

Actual delivery order information, delivery result information, and non-standard operation information are exchanged between the portable information terminal 50 and the center management system 11 via the removable memory card 13.
The memory card 13 is a general-purpose small storage medium, and includes a first storage unit that holds the actual delivery order information, a second storage unit that holds the non-standard information, and the delivery. A third storage unit that holds delivery report information of the record information and a fourth storage unit that holds position information are provided.

Next, the usage state of the delivery service support system 10 will be described with reference to the flowcharts shown in FIGS.
Prior to delivery, as shown in FIG. 4, in the center management system 11, destination information (product code, member code, etc.) regarding the delivery destination of the product scheduled for delivery on the day is input to the destination information input unit 22 (step 1) and sold. Sales promotion information related to promotion (membership code for members who have not placed an order for a certain period of time, membership code for members who have benefits such as birth month point service, and specific sales promotion methods for each member) are input to the sales promotion information input unit 23 (Step 2).
Based on the information, the actual delivery order information creating unit 24 creates actual delivery order information on the actual delivery order of the day, and the actual delivery order information output unit 25 stores the information in the first storage unit of the memory card 13. Is held (step 3).

On the day of delivery, as shown in FIG. 5, the driver in charge receives the memory card 13 and inserts it into the card slot of the portable information terminal 50 mounted on the delivery vehicle (step 4). As a result, the actual delivery order information is transferred to a processing device (not shown) in the portable information terminal 50, and the screen 52 of the portable information terminal 50 is used as a screen for each destination information based on the output information file created by the processing device. Is displayed.
First, an initial screen appears on the screen 52 of the portable information terminal 50 (step 5), and the driver inputs a value of a vehicle travel distance display meter as an initial value related to the travel distance (step 6). Then, the destination information is transmitted by selecting the next screen (step 7), and the information of the destination to be delivered first is displayed in a predetermined display box (step 8).
At this time, position information relating to the first delivery point (that is, latitude / longitude of the delivery point) is read from the second database of the portable information terminal 50 and output to the car navigation system 40. In the car navigation system 40, the optimum route from the start point to the first delivery destination is searched, and the search result is displayed as a route on a map on the car navigation screen. The driver is driven by the navigation system and stops at a point corresponding to the latitude and longitude of the delivery point.

The driver arriving at the first delivery destination inputs the value of the mileage display meter (step 9), and then performs delivery work according to the product information or sales promotion information displayed on the screen 52. For the product delivery service, the member 53a is checked for the member who delivered the product and collected the next purchase order, and the member 53b was collected for the member who did not deliver the product this time but collected the next purchase order. Check and check 53c for members who delivered the product but could not collect the next order, and check 53d for members who did not deliver the product and could not collect the next order. Check. For members who have not been ordered for a certain period of time or members who have been granted various benefits, work is performed according to the contents of the displayed individual promotional activities, and when completed, 53e is checked (step 10).

Delivery results information is input to the portable information terminal 50 by these checks. Thereafter, the delivery record information is divided into delivery report information and information for requesting acquisition of position information. The delivery report information separated from the delivery result information is written in the third storage unit of the memory card 13.
On the other hand, information for requesting acquisition of position information is input to the in-vehicle navigation system, and after the position on the coordinates (that is, latitude / longitude) is acquired by the GPS system, it is input to the delivery record information output unit. The position information is written in the fourth storage unit of the memory card 13 and is held in the second database 55b inside the portable information terminal 50 (step 11).

The position information held in the second database 55b is sequentially input to the in-vehicle navigation system at the next delivery, and the optimum route between the two points is searched based on this information. In this way, by actually delivering and obtaining the location information of the point by GPS in the place where the member wants to receive the goods or the place where the car is easy to park, This is convenient when a member wants to receive a product at a place different from where he / she lives, and avoids the situation where he / she does not know where to park the car at the delivery destination.

By checking the portion 53f, the driver can change the order of delivery according to traffic conditions.
Then, by checking any of 53 in the order form as a delivery result (step 12), the next screen is displayed and information on the second delivery destination is displayed (step 13). At the same time, the position information of the second house is input from the portable information terminal 50 to the car navigation system 40, and the route is displayed on the screen of the car navigation system 40 (return to step 9). In this way, delivery operations are sequentially performed.

While the vehicle is being driven, the driving state detection unit 43 of the car navigation system 40 detects the traveling speed, the brake state, and the handling state, and inputs them to the portable information terminal 50 as driving information. If there is an action such as excessive speed, sudden braking, or sudden steering during driving, the memory card 13 is connected via the non-reference driving information output unit 57 in a state where the driving state is associated with the position information. Is written in the second storage section.

The driver who finished the day's work and returned to the distribution center removes the memory card 13 from the portable information terminal 50 and inserts it into a card slot of a personal computer as the center management system 11.
As a result, the delivery record information in the memory card 13 (that is, delivery report information and position information) and non-standard operation information are input to the center management system 11.
The delivery report information input to the center management system 11 via the delivery report information input unit 26a is edited by the delivery report creation unit 27, and a delivery report is created. This automates the task of creating a daily delivery report.

Further, the location information of the delivery point input to the center management system 11 via the location information input unit 26b rewrites the location information held in the member master file 20. Thereby, the position information regarding the delivery point can be updated to an optimum one.
On the other hand, the driving caution point information creation unit 31 is based on the non-standard driving information input via the non-standard driving information input unit 29 and the individual caution point information input from the individual caution point information input unit 30. As shown in FIG. 6, a map is created in which specific attention contents are displayed at points on the map where the driver should pay attention.
The driver who drives this delivery route next time can know the point to drive carefully by looking at this map. This reduces the likelihood of an accident.

A delivery service support system 10a shown in FIG. 7 is a modification of the delivery service support system of the above embodiment.
This delivery service support system 10a is different from the delivery service support system 10 of the above-described embodiment in that a memory 55a that stores reference operation information and a non-reference operation information creation unit 56a are provided in the center management system 11a. In this system, driving information detected by the driving state detector 43a of the car navigation system 40a is directly input to the memory card 13a via the portable information terminal 50a. Then, non-standard operation information is created in the center management system 11a.

FIG. 8 shows a delivery service support system 10b according to the second embodiment of the present invention.
This delivery service support system 10b is a system that passes information between the center management system 11b and the in-vehicle navigation system 12b via the wireless communication line 14, does not have a sales promotion information input unit, and inputs individual attention point information. It differs from the delivery work support system of the first embodiment in that it does not have a section.

FIG. 9 shows a delivery service support system 10c according to the third embodiment of the present invention.
In this delivery service support system 10c, the driving information detected by the driving state detection unit 43c of the car navigation system 40c is directly written into the memory card 13c via the portable information terminal 50c and is written by the non-standard driving information creation unit 34. The operation information and the reference operation information held in the memory of the center management system 11c are compared, and the comparison result is output from the non-reference operation information output unit 35. In this delivery service support system 10c, by comparing the driving state as a reference and the actual driving state of the driver, it is possible to check the driving habits of the driver and to evaluate the driving ability.
Further, the delivery result information output unit 54c of the portable information terminal 50c outputs only the delivery report information to the memory card 13c. The location information is held only in the second database 55b of the portable information terminal 50c, and is useful for the next delivery.

1 is a block diagram showing a configuration of a delivery service support system according to a first embodiment of the present invention. This is a member master file that shows data files stored in common in the center management system and in the portable information terminal, with items as columns and delivery order as rows. It is a display screen of the portable information terminal 50 as an actual delivery result information display part and delivery result input part of a vehicle-mounted navigation system. It is a flowchart which shows the use condition in the day before delivery of the said delivery work support system. It is a flowchart which shows the use condition in the delivery day of the said delivery work support system. It is a map which shows the driving attention point information output from the said delivery work support system. FIG. 6 is a block diagram showing a modified example of the delivery service support system according to the first embodiment. It is a block diagram which shows the structure of the delivery business assistance system which concerns on 2nd Embodiment of this invention. It is a block diagram which shows the structure of the delivery business assistance system which concerns on 3rd Embodiment of this invention. It is a block diagram which shows the structure of the conventional delivery business support system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 ... Delivery operation support system 11 ... Center management system 12 ... In-vehicle navigation system 13 ... Memory card (external memory)
21 ... Delivery order file (delivery order information storage unit)
22 ... Destination information input unit 23 ... Promotion information input unit 24 ... Actual delivery order information creation unit 25 ... Actual delivery order information output unit 26a ... Delivery report information input unit 26b ... Location information input unit 27 ... Delivery report creation unit 28 ... Delivery Report output unit 29 ... Non-standard driving information input unit 30 ... Individual attention point information input unit 32 ... Driving attention point information creation unit 33 ... Driving attention point information output unit 40 ... Car navigation system 43 ... Driving state detection unit 50 ... Portable information Terminal 51 ... Actual delivery order input section 52 ... Screen (actual delivery order information display section)
53 ... Submit button (delivery result information input section)
54 ... Delivery result information output unit 56 ... Non-standard operation information creation unit 57 ... Non-standard operation information output unit

Claims (6)

A center management system that is installed at the distribution base and creates actual delivery order information about the actual delivery order based on destination information about the delivery destination of the package and delivery order information about the delivery order to the delivery destination held in advance;
Information can be exchanged via the center management system and wireless communication means or external memory, and in the position information on the map held in advance, the minimum distance of the route linked with at least a predetermined point on the road as a node is determined. Based on the indicated road information, the optimum route between the two points obtained by the actual delivery order information is searched, the search result is displayed, and the actual driving state at the point corresponding to the position information is detected. In-vehicle navigation system that outputs as driving information,
In a delivery service support system that includes a
The center management system includes a delivery record information input unit and a delivery report creation unit, and when the delivery destination is reached, the member who delivered the product and collected the next purchase order, did not deliver the product next time The member who collected the purchase order, the member who delivered the product but failed to collect the next purchase order, and the member who did not deliver the product and could not collect the next purchase order were separately distinguished and entered the delivery result information. If the delivery destination is a member who has not been ordered for a certain period of time or a member who has been granted various privileges, the delivery result information input unit displays the contents of the promotional activities, The delivery work support system, wherein the delivery report creation unit creates a delivery report in response to an input to the delivery record information input unit . Non-standard driving information is created based on the driving information output from the in-vehicle navigation system and reference driving information that is stored in advance, and the non- standard driving information is stored in the center management system. 2. The delivery operation support system according to claim 1, wherein driving caution point information is created in association with position information on a map.   3. The driving attention point information is generated based on the individual attention point information and the non-standard driving information, which are inputted with individual attention point information on points on the map to which attention should be paid individually. The delivery service support system described in 1.   The in-vehicle navigation system includes an actual delivery order information display unit that displays the actual delivery order information, and a delivery result information input unit that receives delivery result information related to an actual delivery result, and the center management system includes: The delivery business support system according to any one of claims 1 to 3, wherein a delivery report is created based on the delivery record information and the actual delivery information.   The delivery record information input to the delivery record information input unit of the in-vehicle navigation system includes information for acquiring position information at the delivery point by the global positioning system, and the position acquired by the global positioning system. 5. The delivery service support system according to claim 4, wherein an optimum route between two points obtained by the actual delivery order information is searched based on the information.   The center management system includes a sales promotion information input unit to which information for promoting sales is input, and the actual delivery order information creation unit includes the sales promotion information input to the sales promotion information input unit, the destination information, 6. The delivery service support system according to claim 1, wherein actual delivery order information is created based on the delivery order information.

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