JP4403809B2 - Automatic transaction equipment - Google Patents

Description

  The present invention relates to an automatic transaction apparatus that executes various transactions by a customer's operation, and more particularly to a screen control technique at the time of congestion.

  As a conventional automatic transaction device of this type, capture from the camera that captures the customer waiting in front of the automatic transaction device, determine the current waiting number, compare the determined waiting number with the threshold, In some cases, the transaction processing is executed on the screen of the normal version application, and when the waiting number exceeds the threshold, the transaction processing is executed on the screen of the simple / simplified version application.

This simple / simplified application eliminates unrelated (unused) systems as much as possible, such as elaborate images displayed on the screen background to improve the appearance, and commercials of videos displayed during processing. Control from changing to moving image to still image, and shortening the transition time to input guidance when there is no input when the input screen is displayed. This shortens the processing time per person and speeds up the queue. This is solved (Patent Document 1).
JP 2001-291144 A (paragraphs “0024” to “0029”, FIG. 1, FIG. 4, etc.)

However, the above-described conventional technology only changes the images and screens that are not necessary regardless of the transaction, or shortens the display time of the input screen. There is a problem that the effect of shortening cannot be expected so much.
An object of the present invention is to solve such a problem.

Therefore, the present invention displays a screen with operation guidance and input keys for the customer on the display unit, and waits for the customer to select a set of keys in the automatic transaction apparatus that executes the transaction by the customer's operation, and the transaction progresses An input screen that does not hinder the above operation is not displayed when it is congested, and one of the key selection processes is controlled to be executed forcibly .

According to the present invention as described above, an input screen that does not hinder the selection of a key selection by the customer and skips the progress of the transaction at the time of congestion or at a predetermined time is not displayed at the time of congestion. Since one of the key-selected processes is controlled to be forcibly executed , the processing time per transaction at the time of congestion can be surely shortened.

  Embodiments of an automatic transaction apparatus according to the present invention will be described below with reference to the drawings.

  FIG. 1 is a block diagram showing the configuration of the embodiment. This embodiment is a control unit 1, a customer operation display unit 3 connected to the control unit 1, a card reader printer unit (CRP unit) 4, a passbook entry. Machine 5, cash processing unit 6, signal input unit 7, and the like, and control unit 1 includes customer operation display unit 3, CRP unit 4, passbook entry machine 5, cash processing unit 6, and signal input unit. 7 and the like.

The control unit 1 has an internal memory, and a normal screen storage unit 2a and a congested screen storage unit 2b are provided in the internal memory.
Further, the control unit 1 is provided with a normal time control program 2c and a congestion time control program 2d, and the control unit 1 controls switching between the two programs.
The normal screen storage unit 2a and the congested screen storage unit 2b store screen data such as operation guidance screens and key input screens set for each transaction handled by the automatic transaction apparatus. Controls the display screen by extracting necessary screen data from the normal screen storage unit 2a and the congested screen storage unit 2b and transmitting them to the customer operation display unit 3 as the transaction progresses. Yes.

  The customer operation display unit 3 includes a display unit such as a CRT or LCD and a touch panel for key input provided on the display unit, and an operation guide based on screen data sent from the control unit 1 as the transaction progresses. A screen or an input screen is displayed on the display unit, and when a key displayed on the screen is pressed from the touch panel, the input is accepted and notified to the control unit 1.

In addition, since the CRP part 4, the passbook bookkeeping machine 5, and the cash processing part 6 are generally mounted in an automatic transaction apparatus and are not directly related to the present invention, description thereof will be omitted.
The signal input unit 7 is a means for transmitting information from the outside of the apparatus to the control unit 1. For example, the upper limit apparatus connected to the automatic transaction apparatus restricts or operates the transaction according to the congestion time based on the scheduler. A function for notifying the control unit 1 of information for stopping, information on function restriction input by an operator of the host device using a keyboard, etc., and information from a detection device for detecting a congestion state of a corner where an automatic transaction device is installed Have.

Next, the operation of the above-described embodiment will be described.
At the time of normal operation, the control unit 1 takes out the operation guidance screen and input screen data corresponding to the transaction from the normal time screen storage unit 2a according to the normal time control program 2c, and sends it to the customer operation display unit 3. To display.
On the other hand, information on function restriction according to the time of congestion based on the scheduler, information on function restriction input by the operator of the host device using a keyboard, etc., or information indicating that the device is congested Is received by the signal input unit 7, the signal input unit 7 notifies the control unit 1 of these pieces of information.

Thereby, the control unit 1 switches to the control program 2d for congestion, and takes out the screen data of the operation guidance screen and the input screen according to the transaction from the screen storage unit 2b for congestion according to the control program 2d for congestion, It is sent to the customer operation display unit 3 for display.
On the contrary, the information to release the function restriction according to the non-congested time zone based on the scheduler, the function restriction release information input by the operator of the host device with the keyboard etc., or the congestion release information from the detection device is signaled When the input unit 7 receives the signal, the signal input unit 7 notifies the control unit 1 of these pieces of information.

Thereby, the control unit 1 switches the program again, takes out the operation guidance screen and the screen data of the input screen corresponding to the transaction from the normal time screen storage unit 2a according to the switched normal time control program 2c, and the customer operation display unit 3 to display.
FIG. 2 is a diagram showing a change example of the transaction selection screen based on the above-described operation. FIG. 2A is a screen during normal operation, and FIG. 2B is a screen during congestion.

In the transaction selection screen during normal operation, as shown in FIG. 2A, input keys 8a to 8d for selectively inputting transactions of “withdrawal”, “deposit”, “balance inquiry”, and “passbook entry”. And an input key 8e for "Guidance on handling time" is displayed.
On the other hand, in the transaction selection screen at the time of congestion, as shown in FIG. 2B, only the input keys 8a to 8d for selecting and inputting each transaction are displayed.

In other words, the control program for the time of congestion of the control unit 1 is deleted so that the “Handling time guidance” key 5e, which is not necessary for the progress of the transaction, is deleted at the time of congestion, etc. 2d is controlling.
In this way, when the time is crowded, a screen with keys that are not necessary for the progress of the transaction is displayed, and the control unit controls the customer so that operations not directly related to the transaction cannot be performed. The processing time per transaction can be reduced.

Moreover, according to the present embodiment, even when the number of additional functions is increased, the time can be reduced without having to improve the basic performance such as the operation speed of the mechanism unit and the screen development speed.
In addition to changing the screen to delete or redisplay keys on the screen, by applying the same function to the screen display flow, a screen that can be omitted for the progress of transactions Etc. can also be deleted.

For example,
(A) Skip the auxiliary explanation screen that can be deleted even if it is deleted when proceeding with the transaction, and skip to the next screen.
(B) During normal operation, the customer can select one of the keys by selecting a key. However, even if one of the processes is forcibly executed, the selection screen that does not hinder the transaction will be omitted and the predetermined screen will be displayed. skip.
Possible patterns.

Examples of the above pattern (A) will be described with reference to FIGS. 3 and 5, and the pattern (B) with reference to FIGS. 4 and 6.
3 and 5 are diagrams showing a screen display flow in a normal operation state, and FIGS. 4 and 6 are diagrams showing a screen display flow at the time of congestion.
For example, in the case of a transfer transaction, during normal operation, the transfer amount input screen is displayed as shown in FIG. 3 (a), and when the customer's amount input is completed on this screen, the transfer amount shown in FIG. 3 (b) is displayed. A guidance screen is displayed that displays a word that guides the user to move to the transfer destination. If the customer presses the confirmation button on the screen while looking at this guidance screen, an input screen for selecting and inputting the transfer-destination financial institution shown in FIG. 3C is displayed.

On the other hand, at the time of congestion, the transfer amount input screen is displayed as shown in FIG. 4 (a), and when the customer's amount input is completed on this screen, the transfer destination as shown in FIG. 4 (b). The control unit 1 performs screen display control so that the input screen for selecting and inputting the financial institution is displayed and the guidance screen of FIG. 3B is not displayed.
Also, when the transaction is close to the end, during normal operation, as shown in FIG. 5 (a), a guidance screen indicating the wording that processing is in progress is displayed, followed by FIG. 5 (b). As shown in FIG. 5, an input screen is displayed that displays a word asking whether or not to issue a statement slip and input keys 9a and 9b for “issue” and “not issue”.

When the customer presses the “Issue” input key 9a on this screen, a guidance screen is displayed with the words prompting the receipt of the card and statement slip as shown in FIG. When the “do not issue” input key 9b is pressed, as shown in FIG. 5 (d), a guidance screen is displayed that displays a word prompting receipt of only the card.
On the other hand, at the time of congestion, as shown in FIG. 6 (a), after displaying a guidance screen indicating the wording that processing is in progress, the card and details as shown in FIG. 6 (b) are displayed. A guidance screen in which a word prompting receipt of a vote is displayed is displayed, and control is performed with the screens of FIGS. 5B and 5D omitted.

That is, the process for forcibly issuing the statement slip is executed without selecting whether or not to issue the statement slip to the customer.
In this way, not only can the input key be prevented from being pressed, but the display flow itself of the screen can be changed to prevent the customer from pressing a key not related to the transaction at the time of congestion. Since the number of display screens can be reduced, the time required for screen display and operation can be saved, and the processing time per transaction at the time of congestion can be shortened.

  The present invention is not limited to the display screen examples described above, and can be applied to other display screens during transactions.

The block diagram which shows the structure of embodiment Diagram showing an example of changing the transaction selection screen Diagram showing screen display flow in normal operation status The figure which shows the screen display flow at the time of congestion Diagram showing screen display flow in normal operation status The figure which shows the screen display flow at the time of congestion

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Control part 2a Normal time screen storage part 2b Congestion time screen storage part 3 Customer operation display part 7 Signal input part 8a-8d Input key 9a, 9b Input key

Claims (3)

In the automatic transaction device that displays a screen with operation guidance and input keys for the customer on the display unit, and executes the transaction by the customer's operation,
Controls to forcibly execute one of the key selection processes without waiting for the customer to select a set of keys and skipping the progress of the transaction without causing an input screen to be displayed when there is congestion. An automatic transaction apparatus characterized by In the automatic transaction device that displays a screen with operation guidance and input keys for the customer on the display unit, and executes the transaction by the customer's operation,
Waiting for the customer to select a set of keys and skipping the progress of the transaction does not display an input screen that does not hinder at a predetermined time, and forcibly executes one of the key selection processes. An automatic transaction apparatus characterized by controlling as described above. In the automatic transaction apparatus according to claim 1 or claim 2,
The said input screen is a screen which selects the necessity of printing of a statement slip, and the process to perform compulsorily is printing of a statement slip, The automatic transaction apparatus characterized by the above-mentioned.