JP4394715B2 - Telephone system and telephone transfer method - Google Patents

Description

  The present invention relates to a telephone system and a telephone transfer method for transferring a call made from a caller terminal to a callee terminal.

  In recent years, there are increasing cases in which a single user uses a plurality of telephones. For example, fixed telephones (including telephones for IP telephones) at home, telephones at the office of the company during work, and mobile telephones while out. If you want to contact a user who uses multiple phones by phone, the caller who calls that user estimates the location of the user and calls the phone number of the contact phone. It is over.

  However, even when the user is working, it often happens that the user cannot be contacted for a reason such as a meeting, a business trip, or a vacation. In addition, even when contact is made, it may be troublesome for the person who receives the call to transfer the call to the user's telephone. Furthermore, the same can happen when a call is returned to the caller when the user is absent.

  Recently, the number of users who own mobile phones has increased, and the probability of being able to contact those users by making a call to the mobile phone has increased dramatically. However, the call charge with the mobile phone is higher than other telephone services (fixed phone, IP phone, etc.), and the call cost increases when the mobile phone is always called.

  In addition, the work phone number may change due to a change or the like, and it is necessary to tell the other party the phone number after the change. If the caller only knows the phone number before the change, it may be difficult to make a phone call.

  As a method for solving the above-mentioned problem, for example, in Patent Document 1, when a call is made from a caller to a callee, the call is transferred from the caller according to the schedule information of the callee. A method of changing the destination is disclosed.

  However, the method disclosed in Patent Document 1 has a problem that all calls are transferred to the callee according to the schedule even when the callee does not want to transfer the call during a conference or the like.

  Further, in Patent Document 2, when a call is made from a caller to the callee when the callee is absent, a response message corresponding to the callee's schedule is reproduced, and then a valid password is obtained. A method is disclosed in which when a number is entered by a caller, the call is transferred to a destination telephone according to the schedule of the called party. According to this method, for each day of the week and for each time of day, the schedule and the telephone number of the contact person corresponding to the schedule are recorded in advance, so that only the call from the caller who has notified the personal identification number is received. It becomes possible to transfer.

However, the method disclosed in Patent Document 2 has a problem that if the caller does not know the personal identification number, the call cannot be transferred to the transfer destination even if it is an emergency call.
JP 2004-146999 A JP 2001-061013 A

  As described above, in the conventional telephone system, there is a request from the called party side to determine whether or not the incoming call can be received, and in order to make a call reliably from the calling party side, There is a demand for making an emergency call without knowing a personal identification number, and a technology that can satisfy these demands has been desired.

  SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide a telephone system and a telephone transfer method capable of determining whether or not an incoming call can be made on the called party side.

  Another object of the present invention is to provide a telephone system and a telephone transfer method capable of making an emergency call on the caller side.

In order to achieve the above object, the present invention provides:
In a telephone system for transferring a call made from a caller's terminal to a callee's terminal,
A call processing unit for sending a call connection request and making a call;
Schedule information including a schedule indicating the location of the contact of the called party, terminal identification information for identifying the terminal serving as the contact, and incoming / outgoing information indicating whether or not incoming to the contact can be registered for each time zone. The called party schedule manager,
When there is an incoming call connection request from the outgoing call processing unit, terminal identification information and incoming / outgoing permission information of a terminal serving as a contact of the recipient at the time of receiving the call connection request is received from the recipient schedule management unit. Whether or not to transfer the call from the call processing unit to the terminal serving as the contact destination of the callee based on the terminal identification information and the call acceptability information of the callee when the call connection request is received. An incoming call processing unit for performing processing for transferring a call from the call processing unit when it is determined and transferred.

  According to this configuration, when an incoming call processing request is received from the outgoing call processing unit, the incoming call processing unit transfers the incoming call to the terminal according to the schedule based on the terminal identification information and incoming / outgoing permission information of the incoming caller. In order to determine whether or not to perform the call, it becomes possible for the callee to determine whether or not the call can be received based on the call availability information.

  Also, if the incoming / outgoing information is set to “incoming”, the incoming caller can receive a call at a terminal according to the schedule. In addition, the caller can reduce the call cost by setting the telephone number of the terminal of the cheapest telephone service among the terminals available at that time as the telephone number as the terminal identification information. .

  In addition, even when using multiple terminals, the recipient can receive a call at the terminal according to the schedule by simply telling the other party the telephone number for incoming calls at the incoming call processing unit. It becomes. In addition, even if the called party frequently changes other than the incoming telephone number, the convenience of the other party can be prevented from being impaired (that is, number portability can be realized).

The transmission processing unit adds priority information indicating the priority of transmission to the call connection request, and then issues the call by transmitting the call connection request.
When the incoming call processing request is received from the outgoing call processing unit, the incoming call processing unit receives terminal identification information and incoming / outgoing permission information of the incoming caller when the call connection request is received from the incoming call schedule management unit. The call processing unit obtains a call from the call processing unit based on the terminal identification information of the callee at the time of receiving the call connection request, the call acceptability information, and the priority information added to the call connection request. It is also possible to determine whether or not to transfer to a terminal serving as a contact address, and to perform processing for transferring a call from the call processing unit when it is determined to transfer.

  According to this configuration, when there is an incoming call connection request from the outgoing call processing unit in the incoming call processing unit, based on the terminal identification information of the callee at the time of the incoming call, incoming call availability information, and the priority information of the caller, In order to determine whether or not to transfer to the terminal according to the schedule, it is possible for the callee to determine whether or not to receive the call based on the call reception availability information, and the caller makes an emergency call using the priority information. It is also possible for the callee to make a call.

  In addition, it becomes possible to flexibly control the call forwarding according to the setting contents of whether to accept calls and the setting contents of the priority (for example, even if it is set to “cannot receive calls” in order to concentrate on work on the receiving side) For example, if the caller has a higher priority, the call is forwarded).

In addition, schedule information including a schedule indicating the location of the contact person of the caller for each time period, terminal identification information for identifying a terminal serving as the contact person, and incoming / outgoing permission / inhibition information indicating whether or not the contact can be received It further has a caller schedule management unit to be registered,
The call processing unit acquires caller schedule information for a certain period from a call sending time for sending the call connection request from the caller schedule management unit, and the call connection request together with the priority information of the caller schedule information. Is added, and the call connection request is transmitted to make a call,
When the incoming call processing unit transmits a response message to the caller's terminal to make a call back to the caller's terminal, the caller's schedule information added to the call connection request It is good also as transmitting to the terminal of.

Alternatively, schedule information including a schedule indicating the location of the caller's contact for each time period, terminal identification information for identifying a terminal serving as the contact, and incoming / outgoing information indicating whether or not the contact can be received is provided. It further has a caller schedule management unit to be registered,
The call processing unit acquires caller schedule information for a certain period from a call sending time for sending the call connection request from the caller schedule management unit, and the call connection request together with the priority information of the caller schedule information. Is added, and the call connection request is transmitted to make a call,
When the incoming call processing unit is provided inside the terminal of the callee and sends a response message to the return caller from the callee to the caller terminal, the call connection request It is also possible to register the caller's schedule information added to.

  According to this configuration, in the incoming call processing unit, since a response message is sent back to the caller from the caller, the caller's schedule information is sent to the caller. It is possible to know a convenient time zone, and the callee can make a telephone call back during that time zone.

  In addition, when the incoming call processing unit transmits a response message to the caller's terminal to make a call back from the caller, the incoming call processor receives the call connection request from the incoming call time of the caller for a certain period. The schedule information may be acquired from the recipient schedule management unit, and the recipient's schedule information may be transmitted to the caller's terminal.

  According to this configuration, in the incoming call processing unit, while sending a response message to notify the caller of the return call from the caller, the caller sends schedule information of the caller to the caller. However, it is possible to know a convenient time zone for the callee and to make a telephone call without waiting for a return telephone call from the callee during that time zone.

  According to the present invention, when there is an incoming call connection request from the outgoing call processing unit, the incoming call processing unit transfers the incoming call to the terminal according to the schedule based on the terminal identification information and incoming / outgoing permission information of the callee at that time. Therefore, it is possible to determine whether the incoming caller can determine whether or not to accept the incoming call based on the incoming call availability information.

The best mode for carrying out the present invention will be described below with reference to the drawings.
(First embodiment)
Referring to FIG. 1, a telephone system according to a first embodiment of the present invention includes a call terminal 2 used by a caller and including a call processing unit 1, and call receiving terminals 3 _{1 to} 3 _n used by a callee. The caller schedule management unit 4, the call reception processing unit 5, and the caller message recording unit 6 are provided. The transmitting terminal 2 and the receiving terminals 3 _{1 to} 3 _n are an IP telephone terminal dedicated to an IP telephone, a personal computer having an IP telephone function, or the like.

  The call processing unit 1 sends a call connection request to make a call.

As shown in FIG. 2, the recipient schedule management unit 4 becomes a contact schedule of the recipient and out of the incoming terminals 3 _{1 to} 3 _n and a schedule showing the requirements of the recipient and the location of the contact for each time period. Schedule information including terminal identification information for identifying the receiving terminal (in this embodiment, a contact telephone number indicating the telephone number of the receiving terminal) and incoming / outgoing permission information indicating whether or not the incoming caller can be received Is registered.

The recipient schedule management unit 4 may be provided in any of the receiving terminals 3 _{1 to} 3 _n , and is provided in a personal computer used by the recipient for purposes other than the receiving terminal. Also good. Alternatively, it may be provided on a server (Web server or the like) on a network such as the Internet, and may be accessible from a personal computer, a mobile phone, a PDA (Personal Digital Assistant), or the like of the called party.

When there is an incoming call connection request from the outgoing call processing unit 1, the incoming call processing unit 5 obtains the contact telephone number and incoming / outgoing permission information of the incoming caller when the call connection request is received from the incoming call schedule management unit 4. Then, based on the contact telephone number of the callee at the time when the call connection request is received and the call acceptance information, the call from the call processing unit 1 is sent to any of the receiving terminals 3 _{1 to} 3 _{n which} are the callee contact information. It is determined whether to perform a transfer operation for transferring the voice message or a recording operation for recording the voice message of the caller as an answering message using the caller message recording unit 6.

Specifically, if the incoming / outgoing information to the contact telephone number at the time when the call connection request is received is “acceptable”, the incoming call processing unit 5 calls the call from the outgoing processing unit 1 as the contact information of the called party. A transfer operation for transferring to any _{one of the} incoming terminals 3 _{1 to} 3 _n is executed. On the other hand, if the incoming / outgoing information on the contact telephone number at the time when the call connection request is received is “not incoming”, a recording operation for recording the voice message of the caller using the caller message recording unit 6 is executed. .

  In addition, the incoming call processing unit 5 has a contact telephone number when the schedule when the call connection request from the outgoing call processing unit 1 is received is not registered in the callee schedule management unit 4 or the schedule is registered. If it is not registered in the recipient schedule management unit 4, the default contact telephone number and incoming / outgoing information of the recipient as shown in FIG. Whether the transfer operation or the recording operation is to be executed is determined based on the contact telephone number and the incoming / outgoing information.

The incoming call processor 5 may be provided inside any _one of the incoming terminals 3 _{1 to} 3 _n . In that case, if the callee's contact at the time of receiving the call connection request from the call processing unit 1 is his / her incoming terminal and the call acceptability information is “acceptable”, the call processing unit does not perform the forwarding operation. An incoming call operation for receiving a call from 1 is performed.

  When the caller message recording unit 6 receives an instruction from the incoming call processing unit 5, the caller message recording unit 6 plays a response message that prompts the caller to record a voice message as an answering message, so that the caller's voice message is not recorded. Record as a recording message.

The caller message recording unit 6 may be provided in each of the receiving terminals 3 _{1 to} 3 _n . Alternatively, a server (Web server or the like) on a network such as the Internet may be used and accessible from the transmission terminal 2 and the reception terminals 3 _{1 to} 3 _n .

As described above, in the present embodiment, when there is an incoming call connection request from the outgoing call processing unit 1 in the incoming call processing unit 5, the contact telephone number and incoming / outgoing information of the callee at the time of receiving the call connection request. Therefore, it is possible to determine whether the incoming call can be received or not based on the incoming call availability information.
(Second Embodiment)
Referring to FIG. 4, the telephone system according to the second embodiment of the present invention includes a calling terminal 12 used by a caller and including a call processing unit 11, and receiving terminals 13 _{1 to} 13 _n used by the callee. The caller schedule management unit 14, the call reception processing unit 15, the caller message recording unit 16, and the caller schedule management unit 17 are provided. The transmitting terminal 12 and the receiving terminals 13 _{1 to} 13 _n are an IP telephone terminal dedicated to an IP telephone, a personal computer having an IP telephone function, or the like.

  The main difference between the present embodiment and the first embodiment described above is that a caller schedule management unit 17 is provided.

  The caller schedule management unit 17 schedules the caller's business and the location of the contact for each time period, and contacts the caller among the caller terminals (the caller terminal 12 and other caller terminals not shown). Terminal identification information for identifying a destination calling terminal (in this embodiment, a contact telephone number indicating the telephone number of the calling terminal) and incoming / outgoing permission information indicating whether the caller can receive a call Including schedule information is registered. The registered contents are substantially the same as those shown in FIG.

  The caller schedule management unit 17 may be provided inside the caller terminal 12, or may be provided inside a personal computer used by the caller for purposes other than the caller terminal. Alternatively, it may be provided on a server (Web server or the like) on a network such as the Internet, and accessible from the caller's personal computer, mobile phone, PDA or the like.

  The call processing unit 11 includes caller schedule information (including at least caller availability information for each caller's time zone) for a certain period (for example, one day) from the call sending time at which the call connection request is sent. The priority information obtained from the management unit 17 and indicating the priority of transmission (for example, high, medium, low) and the schedule information of the caller are added to the call connection request, and the call connection request is transmitted. Make a call. The priority information is set by the caller at the time of outgoing call, but is set to a default value (for example, medium) when not set by the caller.

The recipient schedule management unit 14 schedules the recipient's message and contact location for each time period, and terminal identification that identifies the recipient terminal that is the recipient's contact among the recipient terminals 13 _{1 to} 13 _n. Schedule information including information (in this embodiment, a contact telephone number indicating the telephone number of the receiving terminal) and incoming / outgoing permission information indicating whether or not the incoming caller can be received is registered. The registered contents are as shown in FIG.

The recipient schedule management unit 14 may be provided in any _one of the incoming terminals 13 _{1 to} 13 _n , and is provided in a personal computer used by the recipient for purposes other than the incoming terminal. Also good. Alternatively, it may be provided on a server (Web server or the like) on a network such as the Internet and accessible from the personal computer, mobile phone, PDA or the like of the called party.

When there is an incoming call connection request from the outgoing call processing unit 11, the incoming call processing unit 15 acquires from the callee schedule management unit 14 the contact telephone number of the callee and the incoming / outgoing permission information at the time of receiving the call connection request. In accordance with a preset condition, based on the contact telephone number of the callee at the time when the call connection request is received, the call acceptability information, and the caller priority information added to the call connection request. , A transfer operation for transferring a call from the call processing unit 11 to any _{one of the} receiving terminals 13 _{1 to} 13 _n as a contact of the callee, or a voice message of the caller using the caller message recording unit 16 It is determined which recording operation to record as an absence message is performed.

  In detail, the incoming call processing unit 15 determines, for example, whether to perform the transfer operation or the recording operation according to the conditions as shown in FIG. For example, when the priority information is “high”, or when the priority information is “medium” and the incoming / outgoing possibility information is “acceptable”, the transfer operation is executed, and the priority information is “medium”. When the incoming / outgoing information is “impossible to receive” or when the priority information is “low”, the recording operation is executed.

  However, when the priority information is “medium” and the incoming / outgoing possibility information is “not acceptable”, the incoming call processing unit 15 uses the caller message recording unit 16 to A voice message of the caller is recorded after a response message is sent from the called party to call back. On the other hand, the caller's schedule information added to the call connection request is transmitted to the callee terminal of the callee (including at least caller availability information for each caller's time zone). . The receiving terminal that is the transmission destination of the caller's schedule information is arbitrary, and may be a receiving terminal that is a contact when a call connection request is received, or a predetermined receiving terminal. As a result, the callee can make a telephone call back at a time convenient for the caller. In addition, the incoming call processing unit 15 receives a call connection request when instructing the caller message recording unit 16 to send a response message to the caller's caller terminal 12 to make a call back from the caller. The schedule information (including at least the incoming / outgoing information for each caller's time zone) of the callee for a certain period from the call arrival time is acquired from the callee schedule management unit 14 and sent to the caller terminal 12 that is the caller connection request caller. Send them together. Accordingly, the caller can make a telephone call at a time convenient for the callee without waiting for a return telephone call from the callee.

  Also, the incoming call processing unit 15 receives a call connection request from the outgoing call processing unit 11 and the schedule at the time of receiving the call connection request is not registered in the callee schedule management unit 14 or the schedule is If the contact phone number is registered but not registered in the recipient schedule management unit 14, the default contact phone number of the recipient and the call availability information are acquired from the recipient schedule management unit 14, and the incoming call is received. It is determined whether to perform a transfer operation or a recording operation based on the default contact telephone number of the person and the incoming / outgoing information. The default contents are as shown in FIG. 3, for example.

The incoming call processing unit 15 may be provided inside any of the incoming call terminals 13 _{1 to} 13 _n . In this case, if the callee's contact at the time of receiving the call connection request is his / her incoming terminal and the incoming / outgoing information is “acceptable”, the call from the outgoing call processing unit 11 is received without performing the forwarding operation. Perform incoming call operation. Moreover, the operation of registering the caller's schedule information is performed without performing the operation of transmitting the caller's schedule information to the receiving terminal.

  When the caller message recording unit 16 receives an instruction from the incoming call processing unit 15, the caller message recording unit 16 reproduces a response message that prompts the caller to record a voice message as an answering message, so that the caller's voice message is not recorded. Record as a recording message. In this response message, as described above, it is also possible to notify the recipient that he / she will be returned to the telephone.

The caller message recording unit 16 may be provided in each of the receiving terminals 13 _{1 to} 13 _n . Alternatively, a server (Web server or the like) on a network such as the Internet may be used and accessible from the transmitting terminal 12 and the receiving terminals 13 _{1 to} 13 _n .

  As described above, in the present embodiment, when there is an incoming call connection request from the outgoing call processing unit 11 in the incoming call processing unit 15, the contact telephone number and incoming / outgoing permission information of the callee at the time of receiving the call connection request. And the caller's priority information, the transfer operation or the recording operation is executed, so that the caller can determine whether or not to accept the call based on the call acceptability information, and the caller has priority. It is possible to make a call as an urgent phone call based on the information and make the callee receive the call.

  Further, when recording the voice message of the caller as an answering message, the incoming call processing unit 15 uses the caller message recording unit 16 to send a response message to the caller to call back the caller. On the other hand, since the schedule information of the caller is transmitted to the callee, the callee can make a return telephone call at a time convenient for the caller.

  In this way, the caller's schedule information is not used for the discrimination operation in the incoming call processing unit 15, but the caller makes a return call by registering it with the caller's message on the receiving terminal side. In this case, it can be used to confirm whether or not the caller can receive the call, and the other party can make a call again in a time zone in which the other party can receive the call.

  Further, when recording the voice message of the caller as an answering message, the incoming call processing unit 15 uses the caller message recording unit 16 to send a response message indicating that the caller will call back from the caller. On the other hand, if the caller is configured to send the callee's schedule information together, the caller can call the caller at a convenient time without waiting for a call back from the caller. You can also call us.

Hereinafter, the present invention will be described in more detail by way of specific examples. In the following embodiments, a case where the present invention is applied to an IP telephone system that uses SIP (Session Initiation Protocol) as a signaling protocol will be described as an example. However, the present invention is not limited to this example. Needless to say, it is not something.
Example 1
Example 1 of the present invention is an example corresponding to the first embodiment shown in FIG. 1, and has a configuration as shown in FIG.

Referring to FIG. 6, in this embodiment, as the receiving terminal 3 _1, a personal computer with an IP telephone function is provided, is connected to a WAN (Wide Area Network) 22 through a GW (gateway) 23 Yes. Other incoming terminals are omitted from FIG. Further, the interior of the receiving terminal 3 _1, callee schedule management unit 4 and the incoming call processing unit 5 is provided. The incoming call processing unit 5 is provided inside the IP telephone unit 21 that converts call data and IP packets to each other and transmits / receives IP packets during a call using an IP phone. In addition, an IP telephone terminal dedicated to an IP telephone is provided as a transmission terminal 2 including the transmission processing unit 1 and is connected to the WAN 22. Further, as the caller message recording unit 6, a caller message recording unit 6A is provided inside the IP telephone unit 21, and a caller message recording unit 6B which is a server (such as a Web server) connected to the WAN 22 is provided. ing.

The operation of the present embodiment will be described below with reference to the flowchart of FIG. Here, it is assumed that the IP telephone number of the receiving terminal 3 ₁ is “05011112222”.

Referring to FIG. 7, the incoming processing unit 5 of the receiving terminal 3 in _1, originating from the calling processor 1 is a SIP call connection request when there is an incoming INVITE requests (by INVITE method) (step 701) Then, the receiver's schedule management unit 4 is inquired about the contact telephone number of the callee at the time of receiving the INVITE request and the call availability information (step 702).

  In response to this, the recipient schedule management unit 4 returns the contact telephone number of the recipient at the time when the INVITE request is received by the incoming call processing unit 5 and the incoming / outgoing permission information to the incoming call processing unit 5 (step 703). When the schedule is not registered or when the contact telephone number is not registered, the default contact telephone number and incoming / outgoing permission information of the callee are returned to the incoming call processing unit 5.

  Here, the incoming call processing unit 5 determines whether to perform an incoming call operation, a transfer operation, or a recording operation based on the contact telephone number of the callee at the time of receiving the INVITE request and the incoming call availability information. .

For example, incoming call processing unit 5, the incoming availability information for contact numbers at the time of an incoming INVITE request is "incoming possible" (step 704), contact telephone number is its own receiving terminal 3 ₁ telephone number If it is “05011112222” (step 705), an incoming operation for receiving a call from the call processing unit 1 is executed (step 706). As a result, the IP telephone call can be performed between the transmitting terminal 2 and the receiving terminal 3 ₁ thereafter.

  In step 705, if the contact telephone number at the time of receiving the INVITE request is the telephone number of another receiving terminal (for example, “09087654321”), the incoming call processing unit 5 performs the outgoing call processing to the corresponding other receiving terminal. A transfer operation for transferring a call from the unit 1 is executed (step 707).

  In step 704, if the incoming / outgoing information on the contact telephone number at the time of receiving the INVITE request is “impossible to receive”, the incoming call processing unit 5 sends the caller message recording unit 6A or the caller message recording unit 6B. Is used to record the voice message of the caller as an answering message (step 708).

  In this embodiment, as an example of the transfer operation by the incoming call processing unit 5, there is a method of transferring using the REFER method. The REFER method is a method for prompting the calling terminal to make a call to the telephone number of the destination terminal of the transfer destination by notifying the telephone number of the destination terminal of the transfer destination by a REFER request. In this method, it is possible to make the caller confirm whether or not transfer is possible at the transfer destination by an automatic response.

  In this embodiment, another example of the transfer operation by the incoming call processing unit 5 is a method of returning a response of the SIP status code 302 (Moved Temporarily). In this method, in response to the INVITE request, a response of the SIP status code 302 is returned to the caller, and at the same time, the telephone number of the destination terminal of the transfer destination is also notified to the caller and transferred to the caller who has received the status code 302 This is a method for prompting the user to make another call to the destination telephone number. At this time, after the calling terminal receives the status code 302, the calling terminal may notify the caller of the transfer destination telephone number, and the caller may manually call the transfer destination telephone number. May automatically call the forwarding phone number.

  In the present embodiment, as an example of the recording operation by the incoming call processing unit 5, there is a method of using the caller message recording unit 6A. In this method, the caller message recording unit 6A automatically responds to an incoming call regardless of the operation of the caller, reproduces a response message that prompts the caller to record a voice message as an answering message, Record the caller's voice message as an absence message.

In the present embodiment, as another example of the recording operation by the incoming call processing unit 5, there is a method of using a caller message recording unit 6B which is a server (Web server or the like). In this method, the incoming call processing unit 5 transfers the INVITE request from the caller to the caller message recording unit 6B, and the caller message recording unit 6B automatically responds to the incoming call regardless of the operation of the caller, A response message that prompts the user to record a voice message as a recorded message is played back, and the voice message of the caller is recorded as a recorded message.
(Example 2)
Example 2 of the present invention is an example corresponding to the first embodiment shown in FIG. 1, and has a configuration as shown in FIG.

Referring to FIG. 8, in this embodiment, as the receiving terminal 3 _1, IP telephone terminal of the IP telephone only is provided with, and is connected to the WAN25 via GW26. Other receiving terminals are omitted from FIG. In addition, a personal computer 24 that is used by the called party for purposes other than the receiving terminal is provided, and is connected to the WAN 25 via the GW 26. The recipient schedule management unit 4 is provided inside the personal computer 24, and the incoming call processing unit 5 is provided inside the GW 26. In addition, an IP telephone terminal dedicated to IP telephone is provided as a transmission terminal 2 including the transmission processing unit 1, and is connected to the WAN 25. Further, as the caller message recording unit 6, a caller message recording unit 6B that is a server (such as a Web server) connected to the WAN 25 is provided.

The operation of the present embodiment will be described below with reference to the flowchart of FIG. Here, IP telephone number of the receiving terminal 3 ₁ under GW26 is assumed to be "05011112222".

  Referring to FIG. 9, when the incoming call processing unit 5 in the GW 26 receives an INVITE request that is a SIP call connection request transmitted from the outgoing call processing unit 1 (step 901), the incoming call processing at the time when the INVITE request is received. The contact person schedule management unit 4 in the personal computer 24 is inquired about the contact telephone number of the person and the incoming / outgoing information (step 902).

  In response to this, the recipient schedule management unit 4 returns the contact telephone number of the recipient at the time when the INVITE request is received by the incoming call processing unit 5 and the incoming / outgoing permission information to the incoming call processing unit 5 (step 903). When the schedule is not registered or when the contact telephone number is not registered, the default contact telephone number and incoming / outgoing permission information of the callee are returned to the incoming call processing unit 5.

  Here, the incoming call processing unit 5 determines whether to perform the transfer operation or the recording operation based on the contact telephone number of the callee at the time when the INVITE request is received and the incoming call permission information.

For example, incoming call processing unit 5, the incoming availability information for contact numbers at the time of an incoming INVITE request is "incoming possible" (step 904), contact telephone numbers under GW26 receiving terminal 3 ₁ telephone if number "05011112222" (step 905), to perform the transfer operation for transferring a call from calling processor 1 to the receiving terminal 3 ₁ (step 906). Incidentally, the incoming call processing unit 5 is assumed to phone number or the receiving terminal 3 ₁ under GW26, such as the IP address of the personal computer 24 serving as a contact for the called party of the schedule is registered in advance.

  In step 905, if the contact telephone number at the time of receiving the INVITE request is the telephone number of another incoming terminal (for example, “09087654321”), the incoming call processing unit 5 performs outgoing call processing on the corresponding other incoming terminal. A transfer operation for transferring a call from the unit 1 is executed (step 907).

  In step 904, if the incoming / outgoing information to the contact telephone number at the time of receiving the INVITE request is “impossible to receive”, the incoming call processing unit 5 uses the caller message recording unit 6B. A recording operation for recording the voice message as an answering message is executed (step 908).

  In this embodiment, as an example of the transfer operation by the incoming call processor 5, there is a method of returning a response of the SIP status code 302 as described in the first embodiment.

In the present embodiment, as an example of the recording operation by the incoming call processing unit 5, there is a method of using the caller message recording unit 6B as described in the first embodiment.
(Example 3)
Example 3 of the present invention is an example corresponding to the first embodiment shown in FIG. 1, and has a configuration as shown in FIG.

Referring to FIG. 10, in this embodiment, as the receiving terminal 3 _1, IP telephone terminal of the IP telephone only is provided, it is connected to WAN28 via GW29. Other receiving terminals are omitted from FIG. In addition, a personal computer 27 that is used by the called party for purposes other than the receiving terminal is provided, and is connected to the WAN 28 via the GW 29. The recipient schedule management unit 4 is provided inside the personal computer 27. In addition, a SIP server 30 and a presence server 31 owned by the IP telephone communication carrier are provided, and these are connected to the WAN 28. The incoming call processing unit 5 is provided inside the SIP server 30. In addition, an IP telephone terminal dedicated to an IP telephone is provided as a transmission terminal 2 including the transmission processing unit 1, and is connected to the WAN 28. Further, as the sender message recording unit 6, a sender message recording unit 6B which is a server (such as a Web server) connected to the WAN 28 is provided.

The operation of the present embodiment will be described below with reference to the flowchart of FIG. Here, IP telephone number of the receiving terminal 3 ₁ under GW26 is assumed to be "05011112222".

Referring to FIG. 11, the called party schedule management unit 4 in the personal computer 24, at all times, the called party and the receiving terminal 3 ₁ of the telephone number "05011112222" of, and contact telephone number of the current incoming person, incoming propriety information Are registered in the presence server 31 as presence information (step 1101). When the schedule is not registered or when the contact telephone number is not registered, the default contact telephone number of the callee and the incoming / outgoing information are registered in the presence server 31.

Here, when the calling processor 1 has outgoing INVITE request is a SIP call connection request directed to the called telephone number "05011112222" of the terminal 3 _1, the INVITE request, once incoming process of the SIP server 30 The incoming call is received by the unit 5 (step 1102). Then, incoming call processing unit 5 inquires of the time of the incoming INVITE request, the incoming's contact telephone number to use the receiving terminal 3 ₁ and incoming availability information to the presence server 31 (step 1103).

  In response to this, the presence server 31 returns to the incoming call processing unit 5 the contact telephone number and incoming / outgoing permission information of the callee when the INVITE request is received by the incoming call processing unit 5 (step 1104).

  Here, the incoming call processing unit 5 determines whether to perform the transfer operation or the recording operation based on the contact telephone number of the callee at the time when the INVITE request is received and the incoming call permission information.

For example, the incoming call processing unit 5 indicates that the incoming / outgoing information on the contact telephone number at the time of receiving the INVITE request is “acceptable” (step 1105), and the destination telephone number described in the INVITE request , That is, the telephone number “05011112222” of the receiving terminal 3 ₁ under the GW 29 (step 1106), a normal transfer operation for transferring the call from the call processing unit 1 to the receiving terminal 3 ₁ is executed (step 1106). Step 1107).

  In step 1106, if the contact telephone number at the time of receiving the INVITE request is the telephone number of another incoming terminal (for example, “09087654321”), the incoming call processing unit 5 performs outgoing call processing on the corresponding other incoming terminal. A transfer operation for transferring a call from the unit 1 is executed (step 1108).

  In step 1105, if the incoming / outgoing information on the contact telephone number at the time of receiving the INVITE request is “impossible to receive”, the incoming call processing unit 5 uses the caller message recording unit 6B. A recording operation for recording the voice message as an answering message is executed (step 1109).

  In this embodiment, as an example of the transfer operation by the incoming call processor 5, there is a method of returning a response of the SIP status code 302 as described in the first embodiment.

  Further, in this embodiment, as another example of the transfer operation by the incoming call processing unit 5, there is a method of directly transmitting an INVITE request to the incoming call destination terminal.

In the present embodiment, as an example of the recording operation by the incoming call processing unit 5, there is a method of using the caller message recording unit 6B as described in the first embodiment.
Example 4
Example 4 of the present invention is an example corresponding to the second embodiment shown in FIG. 4, and has a configuration as shown in FIG.

Referring to FIG. 12, in this embodiment, as the incoming terminal 13 _1, the personal computer having the IP telephone function is provided, and is connected to the WAN34 via GW35. Other receiving terminals are omitted from FIG. Further, the interior of the receiving terminal 13 _1, the callee schedule management unit 14 and the incoming call processing section 15 is provided. The incoming call processing unit 15 is provided inside the IP telephone unit 32 that converts call data and IP packets to each other and transmits / receives IP packets during a call using an IP phone. A personal computer having an IP telephone function is provided as the calling terminal 12 and is connected to the WAN 34 via the GW 36. In addition, a caller schedule management unit 17 and a call processing unit 11 are provided inside the call terminal 12. The outgoing call processing unit 11 is provided inside the IP telephone unit 33 that converts call data and IP packets to each other and transmits / receives IP packets during a call using an IP phone. Further, as the caller message recording unit 16, a caller message recording unit 16A is provided inside the IP telephone unit 31, and a caller message recording unit 16B which is a server (such as a Web server) connected to the WAN 34 is provided. ing.

Hereinafter, the operation of this embodiment will be described with reference to the flowchart of FIG. Here, the receiving terminal 13 ₁ of the IP telephone number is "05011112222", IP telephone number of the transmitting terminal 12 is assumed to be "05012345678".

Referring to FIG. 13, transmission processing unit 11 of the transmitting terminal 12, upon calling to the called terminal 13 _1, a predetermined period from the transmission time for transmitting a call connection request (e.g., one day) originating in each time zone in The caller schedule management unit 17 is inquired about schedule information including the person's schedule, contact telephone number, and incoming / outgoing information (step 1301).

  In response, the caller schedule management unit 17 returns the caller schedule information for a certain period from the call transmission time to the call processing unit 11 (step 1302).

Next, transmission processing unit 11 adds the priority information and the schedule information in the INVITE request is a SIP call connection request (step 1303), transmits toward the INVITE request to the called terminal 13 ₁ (step 1304 ). As priority information, the priority set by the caller at the time of outgoing call (for example, three levels of high, medium, and low) is used. If the priority is not set by the caller, a default value (for example, Medium).

  At this time, the transmission processing unit 11 describes the priority information in the Priority header defined by SIP RFC3261 as the header of the INVITE request with the contents as shown in FIG. Further, the transmission processing unit 11 describes the schedule information in the INVITE request in the XML format. As shown in FIG. 15, the call processing unit 11 may add all of the caller schedule, contact phone number, and incoming / outgoing information for each time period as shown in FIG. As shown, it may be possible to add only caller acceptance information for each time zone. For example, FIG. 17 shows an INVITE request when the priority information is “high” and the schedule information is only incoming / outgoing information. In FIG. 17, MIME (Multipurpose Internet Mail Extension) used when describing a plurality of contents by e-mail or the like is used to describe the message body of the INVITE request.

Incoming call processing unit 15 of the receiving terminal 13 _1, when there is an incoming INVITE request from the transmitting processing unit 11 (step 1305), and incoming call permission information and contact telephone number of the called party at the time of an incoming INVITE request An inquiry is made to the recipient schedule management unit 14 (step 1306).

  In response to this, the recipient schedule management unit 14 returns to the incoming call processing unit 15 the contact telephone number of the called party and the incoming / outgoing permission information when the INVITE request is received by the incoming call processing unit 15 (step 1307). When the schedule is not registered or when the contact telephone number is not registered, the default contact telephone number of the callee and the call acceptance / rejection information are returned to the incoming call processing unit 15.

  Here, the incoming call processing unit 15 performs an incoming call operation according to a preset condition based on the contact phone number of the callee at the time of receiving the INVITE request, the call acceptability information, and the caller priority information. It is determined whether to perform a transfer operation or a recording operation. For example, the incoming call processing unit 15 executes the following operation when the conditions shown in FIG.

For example, the incoming call processing unit 15 has a case where the priority information is “high”, or the priority information is “medium” and the incoming / outgoing information at the time of receiving the INVITE request is “incoming” (step 1308). ), contact telephone number if the self of the receiving terminal 13 ₁ of the telephone number "05011112222" (step 1309), and executes the incoming operation for incoming calls from calling processor 11 (step 1310). As a result, the IP telephone call can be performed between the transmitting terminal 12 and the receiving terminal 13 ₁ thereafter.

  In step 1309, if the contact telephone number at the time of receiving the INVITE request is the telephone number of another incoming terminal (for example, “09087654321”), the incoming call processing unit 15 performs outgoing call processing on the corresponding other incoming terminal. A transfer operation for transferring a call from the unit 11 is executed (step 1311).

In step 1308, if the priority information is not “high”, the priority information is “medium”, and the incoming / outgoing information at the time of receiving the INVITE request is not “incoming”, the priority information is “low”. If not (step 1313), the incoming call processing unit 15 uses the caller message recording unit 16A or the caller message recording unit 16B to first call back the calling terminal 12 of the caller from the called party. A response message to inform the user is sent (step 1314), and then a recording operation for recording the voice message of the caller as an answering message is executed (step 1315). On the other hand, incoming call processing unit 15 registers together schedule information of the caller to the interior of the receiving terminal 13 ₁ (at least, including the incoming availability information indicating the time zone of the incoming availability of caller), also, Recipient schedule information (including at least incoming / outgoing information indicating whether incoming calls are available for each time zone) for a predetermined period (for example, one day) from the incoming time when the call connection request is received is included in the incoming party schedule management unit 17. And transmitted to the caller terminal 12 of the caller.

  If the priority information is “low” in step 1313, the process proceeds to step 1315, where the caller message recording unit 16A or the caller message recording unit 16B is used to record the voice message of the caller as an answering message. Execute the recording operation.

  In this embodiment, examples of the transfer operation by the incoming call processing unit 15 include a method using the REFER method and a method of returning a response of the SIP status code 302 as described in the first embodiment.

  In this embodiment, as an example of the recording operation by the incoming call processor 15, there is a method of using the caller message recording unit 16A and the caller message recording unit 16B as described in the first embodiment. Note that when a response message is sent from the called party to call back, it is also possible to use the response message as a response message that prompts the user to record a voice message.

It is a figure which shows the structure of the telephone system of the 1st Embodiment of this invention. It is a figure which shows an example of the schedule information which concerns on the 1st and 2nd embodiment of this invention. It is a figure which shows an example of the default value of the schedule information which concerns on the 1st and 2nd embodiment of this invention. It is a figure which shows the structure of the telephone system of the 2nd Embodiment of this invention. It is a figure which shows an example of the conditions used for discrimination | determination operation | movement of the incoming call process part which concerns on the 2nd Embodiment of this invention. It is a figure which shows the structure of the telephone system of Example 1 of this invention. It is a flowchart explaining operation | movement of the telephone system of Example 1 of this invention. It is a figure which shows the structure of the telephone system of Example 2 of this invention. It is a flowchart explaining operation | movement of the telephone system of Example 2 of this invention. It is a figure which shows the structure of the telephone system of Example 3 of this invention. It is a flowchart explaining operation | movement of the telephone system of Example 3 of this invention. It is a figure which shows the structure of the telephone system of Example 4 of this invention. It is a flowchart explaining operation | movement of the telephone system of Example 4 of this invention. It is a figure which shows an example of the priority information added to the INVITE request which concerns on Example 4 of this invention. It is a figure which shows an example of the schedule information added to the INVITE request which concerns on Example 4 of this invention. It is a figure which shows the other example of the schedule information added to the INVITE request which concerns on Example 4 of this invention. It is a figure which shows an example of the INVITE request which concerns on Example 4 of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1,11 Outgoing processing part 2,12 Outgoing terminal 3 ₁ -3 _n , 13 ₁ -13 _n Incoming terminal 4,14 Incoming party schedule management part 5,15 Incoming call processing part 6,6A, 6B, 16, 16A, 16B Message recording part 17 Caller schedule management part

Claims (11)

A telephone system for transferring a call made from a caller terminal to a callee terminal,
A call processing unit for sending a call connection request and making a call;
Schedule information including a schedule indicating the location of the contact of the called party, terminal identification information for identifying the terminal serving as the contact, and incoming / outgoing information indicating whether or not incoming to the contact can be registered for each time zone. The called party schedule manager,
When there is an incoming call connection request from the outgoing call processing unit, terminal identification information and incoming / outgoing permission information of a terminal serving as a contact of the recipient at the time of receiving the call connection request is received from the recipient schedule management unit. Whether or not to transfer the call from the call processing unit to the terminal serving as the contact destination of the callee based on the terminal identification information and the call acceptability information of the callee when the call connection request is received. An incoming call processing unit that performs processing for transferring a call from the call processing unit when it is determined and transferred,
The calling processor is on if it is not set to the caller added with priority information indicating a default priority to the call connection request, performs a call by transmitting a said call connection request,
When the incoming call processing request is received from the outgoing call processing unit, the incoming call processing unit receives terminal identification information and incoming / outgoing permission information of the incoming caller when the call connection request is received from the incoming call schedule management unit. The call processing unit obtains a call from the call processing unit based on the terminal identification information of the callee at the time of receiving the call connection request, the call acceptability information, and the priority information added to the call connection request. A telephone system that determines whether or not to transfer to a terminal as a contact, and performs processing for transferring a call from the call processing unit when it is determined to transfer. A caller message recording unit for recording a caller's voice message;
If the incoming call processing unit decides not to transfer the call from the outgoing call processing unit to the terminal that is the recipient's contact address, the incoming call processing unit performs a process of recording the voice message of the caller using the caller message recording unit The telephone system according to claim 1. A caller message recording unit for recording a caller's voice message;
When the incoming call processing unit decides not to transfer the call from the outgoing call processing unit to the terminal serving as the contact person of the callee, the caller message recording unit is used to The telephone system according to claim 1, wherein a process of recording a voice message of a caller is performed after transmitting a response message to call back from the telephone. Schedule information including a schedule indicating the location of the caller's contact, terminal identification information for identifying a terminal serving as the contact, and incoming / outgoing information indicating whether or not the contact can be received is registered for each time zone. A caller schedule manager
The call processing unit acquires caller schedule information for a certain period from a call sending time for sending the call connection request from the caller schedule management unit, and the call connection request together with the priority information of the caller schedule information. Is added, and the call connection request is transmitted to make a call,
When the incoming call processing unit transmits a response message to the caller's terminal to make a call back to the caller's terminal, the caller's schedule information added to the call connection request The telephone system according to claim 3, wherein the telephone system is transmitted to the terminal. Schedule information including a schedule indicating the location of the caller's contact, terminal identification information for identifying a terminal serving as the contact, and incoming / outgoing information indicating whether or not the contact can be received is registered for each time zone. A caller schedule manager
The call processing unit acquires caller schedule information for a certain period from a call sending time for sending the call connection request from the caller schedule management unit, and the call connection request together with the priority information of the caller schedule information. Is added, and the call connection request is transmitted to make a call,
When the incoming call processing unit is provided inside the terminal of the callee and sends a response message to the return caller from the callee to the caller terminal, the call connection request The telephone system according to claim 3, wherein the schedule information of the caller added to is registered.   6. The telephone system according to claim 4, wherein the schedule information acquired by the call processing unit from the caller schedule management unit includes at least incoming / receivable information.   When the incoming call processing unit sends a response message to the caller's terminal to make a call back to the caller's terminal, the caller's schedule information for a certain period from the incoming time when the call connection request was received The telephone system according to any one of claims 3 to 6, wherein the telephone system is acquired from the callee schedule management unit, and the schedule information of the callee is transmitted to the terminal of the caller.   8. The telephone system according to claim 7, wherein the schedule information acquired by the incoming call processing unit from the recipient schedule management unit includes at least incoming / outgoing permission information.   If the incoming call processing request is not registered in the incoming call recipient schedule management unit, the incoming caller's default terminal identification information and whether or not the incoming call is accepted The telephone system according to claim 1, wherein information is acquired from the callee schedule management unit.   The incoming call processing unit determines that the call from the outgoing call processing unit is to be transferred to a terminal as a contact destination of the callee when the call reception unit is provided inside the callee's terminal, and the terminal is the own terminal 10. The telephone system according to claim 1, wherein a process for receiving a call from the call processing unit is performed. A telephone transfer method for transferring a call made from a caller terminal to a callee terminal,
A recipient schedule management unit, by time zone, shows a schedule indicating the location of the recipient's contact, terminal identification information for identifying the terminal serving as the contact, and incoming / outgoing information indicating whether or not incoming to the contact is possible. Registering schedule information including
An outgoing step in which the outgoing call processing unit sends a call connection request to make a call;
When the incoming call processing unit receives the call connection request from the outgoing call processing unit, the incoming call processing unit obtains terminal identification information and incoming / outgoing permission information of the incoming caller when the call connection request is received from the incoming call schedule management unit. And determining whether or not to transfer the call from the call processing unit to the terminal serving as the contact destination of the callee based on the terminal identification information of the callee at the time of receiving the call connection request and the call acceptability information. A determination step to
A transfer step of performing a process for transferring a call from the call processing unit when the incoming call processing unit determines to transfer to a terminal serving as a contact destination of the callee in the determination step. In the telephone transfer method,
Wherein the outbound step, the calling processor is on if it is not set to the caller added with priority information indicating a default priority to the call connection request, and transmits a said call connection request call And
In the determining step, when the incoming call processing unit receives a call connection request from the outgoing call processing unit, the incoming call processing unit obtains terminal identification information and incoming / outgoing permission information of the incoming caller when the call connection request is received. Based on the terminal identification information of the callee at the time of receiving the call connection request, the call acceptability information, and the priority information added to the call connection request obtained from the schedule management unit, the call from the call processing unit Decide whether to forward the call to the device that will be the contact for the called party,
In the transfer step, the call transfer method performs a process for transferring a call from the call processing unit when the call processing unit determines to transfer to a terminal serving as a contact destination of the callee in the determination step .

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