JP4262590B2 - Virtual community management system and method, and program - Google Patents

Description

  The present invention relates to a technology related to community management on a server, and particularly provides information and useful services to users by reconstructing municipal information such as municipalities on the server and linking it with actual event information. The present invention relates to a virtual community management system and method capable of activating a community, and a program.

  Conventionally, a community is formed on a server to exchange information between users and provide various services. In the formation of this virtual community, techniques such as monitoring inappropriate speech, selecting information, and systematization have been proposed in order to smoothly manage the community.

  For example, in “a service providing method and apparatus in a virtual community and a recording medium on which a service providing program in a virtual community is recorded” disclosed in Japanese Patent Laid-Open No. 2000-67110, various services provided by a service provider can be quickly and easily performed with high reliability. The community service provider coordinates the primitive service provided by the service provider in the community as seen from the viewpoint of the service user, and further coordinates the coordinated service based on the type of community and role. A method, an apparatus, and the like have been proposed in which a service user selects a coordinated service and enjoys a desired service.

  On the other hand, as a technology related to the provision of local government information and services, for example, in the “local government information reference system and method” described in Japanese Patent Application Laid-Open No. 2003-114960, a resident card code stored in an IC card is read and output. Terminal for user, a reference server that can refer to the personal information of the resident, and a reference server that accesses the Basic Resident Register network system based on the resident card code to confirm the identity and has the personal information of the resident A system that uses a basic resident register network system using an authentication / mapping server to identify a city, and builds a system that can inquire and pay for local government expenses without being restricted by time or place, and A method has been proposed.

In addition, the “electronic application system based on a general application form adapted to the life scene” disclosed in Japanese Patent Application Laid-Open No. 2003-114958 efficiently uses an electronic application system utilizing the Internet technology, which is necessary for realizing an electronic government / electronic local government. In order to promote it, a virtual general application form tailored to the everyday life scene is prepared on the Internet screen, and the contents of the general application form are electronically divided and automatically converted into the required multiple application forms. A system has been proposed in which each converted application is automatically transmitted to the relevant reception window site.
JP 2000-67110 A JP 2003-114960 A JP 2003-114958 A

  By the way, in order to smoothly manage the community on the server, it is not enough to monitor inappropriate speakers in the community, how to update information (content) on the server that is easily obsolete, and for the user. There is a problem of how to provide useful services and revitalize the community.

  Furthermore, when providing local government services and local government information, enlarging the local government range requires a huge amount of information to be accumulated. For this reason, the community is limited to a small range, and if that happens, the community cannot be activated.

  The present invention is made in order to cope with the above-described problem, and enables a user to provide interesting information and useful services by organically combining a plurality of local government information on a server. It is an object of the present invention to provide a virtual community management system and method, and a program capable of activating a community.

In order to solve the above problems, the virtual community management system of the present invention includes basic information registration means for registering one or more local government information, user information registration means for registering user information as a resident of the local government, and the user And an information providing means for providing information in the local government.
This system can be divided into a plurality of servers for each municipality, can be realized by a single server, or adopt any configuration.

  The virtual community management system of the present invention is a virtual community management system having a plurality of local government community servers that provide local government information to a user and a management server that stores address information of each local government community server. The community server provides basic information registration means for registering local government information and identification information of other local governments, user information registration means for registering user information as a resident or visitor of the local government, and information in the local government to the user When there is a request for information on the information providing means and other local community server, inquiry means for transmitting inquiry information on the address of the other local community server together with the identification information of the other local government to the management server; Others returned from the management server Address information transmitting means for transmitting the address of the municipality community server to the user terminal, the management server associating and storing the municipality identification information and the address of the municipality community server, and the address of the address from the municipality community server When there is an inquiry, an address search means for extracting the address of the local community server corresponding to the local government identification information with reference to the matching table, and an address notification means for transmitting the extracted address to the local community server It is characterized by.

  Preferably, the local government information is associated with information on an actual event or facility in the local government, and a resident who has registered as a user can be assigned a character corresponding to the user and access the local government information. Good. Thereby, the real (actual) information in the local government can be obtained on the server, and the user can communicate with other users with his / her character, thereby activating the community activity.

  More preferably, the user can access each local government information by performing resident registration or visitor registration for each local government, and the user information registration means may register the user identification information in each local government in association with each other. As a result, the local government can manage the user independently, while the user can obtain information on other local governments and participate in activities centered on the local government where the user resides on the server.

  Furthermore, in order to revitalize the activities of the local government, means for storing product information including local special products, merchandise purchase management means for receiving purchase information of the product from the user and notifying the seller of the product, It is also effective to provide

  The virtual community management method of the present invention is a virtual community management method for providing local government information to a user using a computer system, the step of registering one or more local government information, and user information as a resident of the local government. And a step of providing local government information to the user.

  Further, as a virtual community management method for providing local government information to a user using a plurality of local community servers and a management server that stores address information of the local community server, the local community server includes local government information and other local government information. A step of registering identification information, a step of registering user information as a resident of a local government, a step of providing information in the local government to the user, and a request for information regarding another local community server, the management Transmitting the inquiry information of the address of the other municipality community server together with the identification information of the other municipality to the server, transmitting the address of the other municipality community server returned from the management server to the user terminal, Including the management server A step of associating the local government identification information with the address of the local community server and storing it in the matching table; and when there is an address inquiry from the local government community server, the local government corresponding to the local government identification information with reference to the matching table The method includes a step of extracting an address of the community server and a step of transmitting the extracted address to the local community server.

  Thereby, while constructing and operating a plurality of local community servers independently, they can be organically linked by the management server to provide a wide range of services and information to the user.

  Moreover, the program of this invention is a program which operate | moves on the virtual community management system which provides a local government information to a user, Comprising: The process which registers one or two or more local government information, and registers user information as a resident of a local government And a process for providing local information to the user.

  According to the present invention, a user can participate in a plurality of local government communities by building a community in units of individual local governments and organically connecting them. In addition to being able to plan, by linking information on the server with real information, real activities in the local government can be activated and contribute to the prosperity of the local government.

  Embodiments of the present invention will be described below. FIG. 1 is a functional block diagram of a virtual community management system according to the first embodiment of the present invention, and user terminals and local government terminals that communicate with the system.

  In FIG. 1, a virtual community management system 1 includes a management server 10 and a local community server 3, and the management server 10, the local community server 3, the user terminal 2, and the local government terminal 6 are connected via a communication network 4. Connected. There may be a plurality of local government community servers 3.

  The virtual community management system 1 is managed and operated by a community information management service provider. However, the local community server 3 may be operated by each local government.

  A user can participate in a virtual community provided by a community information management service provider, enjoy local government services, or purchase products such as local specialties through the user terminal 2.

  In addition, the local government terminal 6 is a terminal that is installed in each local government and receives a local government service request sent from the user through the virtual community management system 1 and provides various services such as issuing a resident's card to the user. It is. The local government terminal 6 may be a server that provides an ASP service independently.

  Here, the management server 10 constituting the virtual community management system 1 includes a transmission / reception unit 11 for transmitting / receiving data via the communication network 4, a central processing unit 12 for processing data received from the transmission / reception unit, and A storage unit 15 for storing data is provided. Further, the detailed functions of the management server 10 will be described with reference to FIG. 2. The central processing unit 12 of the management server 10 transmits / receives data to / from the transmission / reception unit 11. Inquiry information input means (function) 122 for inputting the inquiry information of the address (IP address) of the local community server input via the transmission / reception unit 11; Address search means for searching the address of the local community server based on the inquiry information ( Function) 123 and address notification means (function) 124 for notifying the inquiry source server of the search result.

  In addition, the storage unit 15 includes a matching table 151 in which a town ID (identification number) assigned to each municipality community server and an IP address of each municipality community server are stored in association with each other. It is also possible to assign the town ID for each local government instead of for each local community server.

  The local community server 3 includes a transmission / reception unit 31 for transmitting / receiving data via the communication network 4, a central processing unit 32 for processing data received from the transmission / reception unit 31, and a storage unit for storing data. 35, and an input unit 33 and an output unit 34 for inputting / outputting data to / from the central processing unit 32.

  Further, as shown in FIG. 3, the central processing unit 32 of the local community server 3 has a transmission / reception processing means (function) 322 for transferring data to and from the transmission / reception unit 31, an input unit 33 or an output unit 34 and data. Information input / output means (function) 321 for transferring information and community information registration means (function) for setting information (e-town town information) for realizing a community such as a local government input via the input unit 33 on the net 323, product information registration means (function) 324 for registering product information, registered information update means (function) 325 for additionally updating registered community information and product information, and information about the user sent from the user terminal 2 User information registration means 326 for registration, terminal communication means for providing community information based on a request from the user terminal 2 ( 327, an address inquiry means (function) 328 for inquiring the address of another local community server to the management server 10, and a merchandise trade management means (function) 329 for managing the trade of commodities such as local special products. Yes.

  In addition, the storage unit 35 stores a user database (DB) 351 in which information on users is stored, a local government database (DB) 352 in which information on local governments and communities on servers is stored, and information on events (events). Event database (DB) 353, facility database (DB) 354 in which information on community facilities is stored, and product database (DB) in which information on products to be sold and sellers and order information are stored 355. In addition, when a local government provides an ASP service by itself, functions and data may be separated from a server that provides the ASP service as necessary.

  The user terminal 2 receives data between the transmission / reception unit 21 for transmitting / receiving data via the communication network 4, the central processing unit 22 for processing data from the transmission / reception unit 21, and the central processing unit 22. It is comprised from the input part 23 and the display part 24 which output. The local government terminal 6 has the same configuration as shown in FIG.

  Next, a flow of information between the user terminal, the local community server, and the management server will be described with reference to FIG. In this figure, the local government community server 3 first registers local government and community information, event (event) information, and facility information in the local government DB 352, event DB 353, and facility DB 354, respectively (S101). Moreover, the information regarding the goods sold on a local government community server is registered into goods DB355 (S102).

  On the other hand, the management server 10 provides a town ID for each local community server, and stores the town ID and the IP address of the local community server in the matching table 151 (S103).

  Note that the saving in the matching table 151 may be performed via an input unit (not shown) in the management server 10, or each local community server 3 may access the management server 10 and register it. Good.

When there is an application for joining the community from the user terminal to the local community server (S104), the personal information of the user is registered in the user DB 351. Then, identification information (user ID) is issued for each user. At this time, for each user, an icon for his / her own is set and registered in order to be active in the community and acquire information (S105).
The user registration is generally performed when the user accesses the local community server 3 using the communication network 4 such as the Internet (S106).

  When a user accesses a local government information or participates in a community, the user ID and password are entered to authenticate the user, connect to the local community server 3, and then on the community screen (e-street) displayed on the user terminal. To move your character icon. When the user's icon overlaps the facility icon, an action is generated, making it possible to refer to local government information, buy and sell products, and participate in events (S107). And it searches whether information, such as goods and services accompanying an action, exists in this local government community server (S108), and when it exists in a self-server, the information is transmitted to a user terminal (S109). On the other hand, when the information does not exist in the local community server, the stored town ID (or town name) is notified to the management server instead (S110), and the town ID sent from the management server is handled. The IP address of another local community server is notified to the user terminal (S111). The user terminal can obtain desired information by accessing the local community server of this IP address (S112).

In addition, the local community server is registered in the event DB 353 and the local government DB 352 when an event is held or new local government information is generated (S113).
The registered event information and local government information are transmitted to the user's registered mail address according to the DM preference setting registered in the user DB as necessary (S114), and the user obtains various information provided by the community through the mail. (S115).

Next, the operation of the virtual community management system 1 will be described in detail.
<Basic information registration stage>
In the local community server 3, local government information (e-town town information) including community information, event information, or various facility information in the service area is input via the input unit 33, and the input / output means 321 and community The information is registered in the local government DB 352, event DB 353, or facility DB 354 of the storage unit 35 via the information registration unit 323, respectively. Further, a trader who wants to sell products or provide services receives information related to products sold to the user from the input unit 33 of the local community server 3 by a contract with the local government, and is registered in the product DB 355 by the product information registration unit 324. It should be noted that registration of such information, particularly registration of information relating to merchants' products and services, may be performed via a terminal connected to the communication network 4.

  In addition, as shown in FIG. 5, information such as a town name, a community manager name, an inquiry destination, and a town description is registered for each community unit.

FIG. 5 is an example of e-town town information stored in the local government DB 352. In association with the town name, information such as the name of the contact person in charge and the description of the town is registered.
FIG. 6 is a data configuration example of the event DB 353. For each event unit, the event name, date, and contents (content) are stored.

FIG. 7 is a data configuration example of the facility DB 354. For facility names, facility classifications (classification information) such as tourism, learning, and shopping, an arrangement location indicating a place, and the like are stored. In FIG. 7, action information stores action information that causes a terminal to perform a predetermined display operation when the facility icon is clicked. The action information includes, for example, display of a slide or animation (moving image), jump to a specific home page, and the like. As shown in FIG. 8, the facility name may be registered with the town ID to which the facility belongs.
This community information is updated by the registered information updating means 325 as necessary.

<User information registration stage>
When there is an application from the user to the local community server 3 through the user terminal 2, the user's personal information is registered in the user DB 351 by the user information registration means 326. At this time, identification information (ID) is issued for each customer. FIG. 9 shows a data configuration example of the user DB 351. For each user ID, information such as user attribute information such as name and address, self-characters for activities in the community, and whether or not DM (direct mail) is desired is registered. In the example of FIG. 9, information when a user registers as a resident in the community can select an icon of a house in which the user resides in a virtual community. In addition, as data to be registered in the user DB 351, registration as a visitor may be possible. In this case, a visitor ID is issued and managed for a user who has already been registered as a resident in another community. This visitor ID is notified and registered to the local community server that has registered the residents. FIG. 10 is a data configuration example of the user DB 351 having a visitor ID. In the fixed area, the basic information of the user is stored and the head address of the visitor information storage destination area is stored. On the other hand, in the visitor information storage area, the destination town ID visited by the user and the user ID and password issued in the town are stored in association with each other. Furthermore, when there is another visited place, an address in which information such as a town ID of the next visited place is stored in the next address column is stored. If there is no next destination, the state is NULL.

<Providing community service>
When the user connects to the local community server 3 via the communication network 4 by the user terminal 2, the terminal communication means 327 moves icons on the community site (e-street), and collects information to be obtained or services provided by the community Can receive.
When the user's icon is overlaid on the facility icon, an action occurs, making it possible to refer to local government information, buy and sell products, and participate in events.
Further, the user can participate in an event that is reserved and stored in advance by the user via the user terminal in the event (event) DB 353.

Other community site management menus include, for example, Omikuji, a seasonal background function that automatically recognizes the four seasons on each screen by date, a room background function that sets the background of your room, and updating resident information In addition, a resident account management function such as deletion, a birthday message function for transmitting a message or event information on the birthday may be provided.
As an event management function, it will be linked to actual events such as quiz competitions and fireworks competitions, and registrations such as dates and application for participation will be linked.

  Further, the user can purchase products and services registered in the product DB 355 by the product sales management unit 329. Further, the user can receive a local government administrative service registered in the local government DB 352. This service request information is sent to the local government terminal 6 for processing.

  In addition, in each DB352-355, you may make it register the information regarding the event, facility, goods, etc. of another local government community (e street town). At this time, each information is stored with the town ID illustrated in FIG.

Hereinafter, the processing when the information requested by the user does not exist in the DB of the own server will be described with reference to FIG.
Municipal community server 3 first determines whether or not upon receiving a request from the user by the terminal communication means 327 (S 201), the Town ID according to the request information coincides with the town ID of the DB (S 202). Then, if they match, and transmits to the user terminal extracts the appropriate information from the own DB (S 207). If they do not match, it transmits the inquiry information including the town ID to the management server 10 by the address inquiry unit 328 (S 203).

  In the management server 10, when the inquiry information sent from the local community server 3 is received by the inquiry information input means 122, the address search means 123 refers to the matching table 151 and stores the request information of the user. Extract the IP address.

Here, FIG. 12 shows a data configuration example of the matching table. The IP address of the server is stored in association with each town ID.
Note that the town name may be used instead of the town ID as inquiry information sent from the municipality community server 3. In this case, the matching table is a table in which the town name and the server IP address are associated with each other.
The IP address extracted by the address search means 123 is transmitted to the local government community server 3 as the inquiry source by the address notification means 124.

Municipal community server 3 receives the IP address sent from the management server (S204), the IP address to the server sends the information request (S 205), the information requested from the server is sent It reads it transmits to the user terminal (S 206, S 207).

  In addition, after step S204, instead of capturing the information related to the request at the local community server and transmitting it to the user terminal 2, the acquired IP information is sent to the user terminal 2 as it is, and the user terminal side goes to the server of that IP address. You may make it access and acquire information.

  When the user participates in a community provided by another local community server 3 or receives a service, the user registers a visitor of the local government (town). The visitor ID (visited town ID) issued there is registered in the user DB of the local community server where the user is registered as a resident. Specifically, the visited town ID and the like are recorded in the variable area of FIG. If it does in this way, a user can participate in a community by accessing another local government community server and setting a user ID and a password of another local government automatically from the next time without a procedure. In addition, when acquiring community information, information on other local community servers can be acquired via a server in which the user is a resident.

  In addition, at the time of visitor registration, part or all of the user information may be duplicated by designating a town ID in a community in which the user is a resident (resident). In this way, the user can save the trouble of inputting the same information each time, and can also use the same character as that of the residential town as his / her character at the destination by default setting.

  According to the present embodiment, by providing an actual event in the local government and a contact point with the government, it is possible to fuse virtual and real, and provide a service rooted in the area to the user.

  For this reason, the locality community server can build a community rooted in the region, and the management server can be organically combined with other communities to provide extensibility that can form a huge community. In addition, residents of one community can develop synergies and become community exchange populations of other communities.

  In particular, user registration as a resident and visitor registration as a visitor is performed for each local community server, and the ID issued by each server is stored in association with each server. The user can freely come and go within the community, and the user's activity range can be expanded and the community can be activated.

  In addition, this invention is not limited to embodiment mentioned above, In the range which does not deviate from the summary, it can implement in various deformation | transformation. For example, the virtual community management system 1 can be operated by a single local community server 3 without providing the management server 10. Even when a plurality of local community servers are provided, a certain local community server may also function as a management server.

It is a functional block diagram of the virtual community management system concerning embodiment of this invention, and the user terminal and local government terminal connected to this. It is a functional block diagram of the management server 10 of FIG. It is a functional block diagram of the local government community server 3 of FIG. It is explanatory drawing of the flow of a process between each server 3 and 10 and user terminal 2 concerning embodiment of this invention. It is a data block diagram of the town information preserve | saved in the local government DB352 of FIG. It is a data block diagram of event DB353 of FIG. It is a data block diagram of facility DB354 of FIG. It is a data block diagram in the other Example of facility DB354 of FIG. It is a data block diagram of user DB351 of FIG. It is a data block diagram in the other Example of user DB351 of FIG. 4 is a flowchart of a processing procedure mainly using an address inquiry unit 328 in FIG. 3. It is a data block diagram of the matching table 151 of FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Virtual community management system 2 User terminal 3 Local community server 4 Communication network 6 Local government terminal 10 Management server 11, 21, 31, 61 Transmission / reception part 12, 22, 32, 62 Central processing part 23, 33, 63 Input part 24, 64 display unit 34, output unit 15, 35 storage unit 121, 322 transmission / reception processing unit 122 inquiry information input unit 123 address search unit 124 address notification unit 151 matching table 321 input / output unit 323 community information registration unit 324 commodity information registration unit 325 registration Information update means 326 User information registration means 327 Terminal communication means 328 Address inquiry means 329 Merchandise sales management means 351 User DB
352 local government DB
353 Event DB
354 Facility DB
355 Product DB

Claims (5)

A virtual community management system having a plurality of local community servers that provide local government information to a user and a management server that stores address information of each local government community server,
Each of the local community servers is assigned a town ID, and for each user registered as a resident of the local government, a user DB that stores the user's attribute information and user basic information including characters corresponding to the user in a fixed area. And the request information sent from the user terminal is received, it is determined whether the town ID related to the request information matches the own town ID, and if not, the town ID is sent to the management server. Address inquiry means for transmitting inquiry information including:
When the management server receives a matching table that stores the town ID and the address of the local community server in association with each other and inquiry information including the town ID from the local community server, the management server refers to the matching table and refers to the town ID. Address search means for extracting the address of the local community server corresponding to the address, and address notification means for transmitting the extracted address to the local community server,
The local community server is
When the address transmitted from the management server is received , the other local community server is accessed to copy the part of the user basic information stored in the user DB or all of the other information. Execute visitor registration with the local community server,
The town ID included in the inquiry information, the user ID of the town related to the town ID, and the visitor information including the user ID issued by the other local community server is associated with the basic user information and the user. Save it in the DB fluctuation area ,
When accessing the other municipality community server, automatically set the user ID issued by the other municipality community server and join the community on the other municipality community server with the same character as the character of the user basic information Virtual community management system characterized by what it can do.   The local government server includes a facility DB that stores action information for performing a predetermined operation such as a facility name, a display position of the facility, reference of local government information, sale of merchandise, provision of event information, and the like. The virtual community management system according to claim 1, wherein when the icon overlaps with an icon of a facility, a predetermined operation is executed based on the action information associated with the facility.   The local community server comprises means for storing product information including local special products, and product sales management means for receiving purchase information on the product from a user and notifying the seller of the product. The virtual community management system according to claim 2. A virtual community management method for providing local government information to a user using a plurality of local community servers and a management server that stores address information of the local community servers,
The local community server is
Registering municipal information and other municipal identification information;
Registering user basic information including user attribute information and characters as local residents in a fixed area of the user DB;
Providing local government information to the user;
When there is a request for information about another local community server, sending the inquiry information of the address of the other local community server together with the identification information of the other local government to the management server;
When the address transmitted from the management server is received, the address is transmitted to the user terminal, the other local community server is accessed, and a part of the user basic information stored in the user DB or Performing visitor registration with said other municipal community server by duplicating the whole;
Storing visitor information including a user ID issued by the other local community server and identification information of the other local government in the variable area of the user DB in association with the user basic information;
When accessing the other municipality community server, the user ID corresponding to the identification information of the other municipality is automatically set, and the same character as the character of the user basic information is used to join the community on the other municipality community server Enabling steps, and
Including
The management server
Storing the local government identification information and the address of the local community server in association with each other in the matching table;
When there is an address inquiry from the municipality community server, extracting the address of the municipality community server corresponding to the municipality identification information with reference to the matching table;
Sending the extracted address to the local community server;
A virtual community management method comprising: A program that operates on the local community server of a virtual community management system having a plurality of local community servers that provide local government information to a user and a management server that stores address information of the local community servers,
Registration of local government information and other local government identification information;
A process of registering user basic information including user attribute information and characters as a local inhabitant in a fixed area of the user DB,
Processing to provide local government information to the user;
When there is a request for information about another local community server, a process of transmitting inquiry information of the address of the other local community server together with the identification information of the other local government to the management server;
When the address transmitted from the management server is received, the address is transmitted to the user terminal, the other local community server is accessed, and a part of the user basic information stored in the user DB or A process of performing visitor registration with the other municipal community server by duplicating the whole;
A process of associating the visitor information including the user ID issued by the other municipality community server and the identification information of the other municipality with the user basic information in the variable area of the user DB;
When accessing the other municipality community server, the user ID corresponding to the identification information of the other municipality is automatically set, and the same character as the character of the user basic information is used to join the community on the other municipality community server Processing to enable
A program for running a computer.

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