JP4128403B2 - Customer introduction system and customer introduction method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a customer introduction system and a customer introduction method for sharing information between a plurality of facilities and introducing customers.
[0002]
[Prior art]
For example, in various facilities such as stores and parking lots, a situation in which customers wait for their turn on a daily basis due to congestion or the like occurs. Specifically, in the case of a store such as a restaurant, there is a situation in which a customer waits near the entrance because the seats are full, and there are cases where the line continues to the outside of the store without being able to fit at the store entrance alone. Therefore, the store side has a list that fills in the order of waiting for vacancies so that customers do not have to queue, and guides customers in the order listed in the list when vacancies occur. . In addition to the case of waiting for vacant seats as described above, for example, in a parking lot in the center of the city, there are many cases where users are waiting for admission due to long queues due to full cars. In this case, if the waiting queue for admission becomes long, the connecting train may lead to an off-road road, which is a cause of traffic congestion in the city area. As one means for alleviating such a situation, for example, a measure is taken such as installing a guide board displaying the congestion situation of the parking lot on the roadside etc. and informing the user of an empty parking lot. .
[0003]
[Problems to be solved by the invention]
By the way, in the case of waiting for a vacant seat in a restaurant or the like as described above, once there is a store, there is no way to know even if there is a vacant store around. For this reason, even if a customer who can receive a desired service can accept another store, he / she must continue to wait until a seat becomes available. And if it waits for a long time, it may give up and come back before the turn comes, which is not desirable for both the customer and the store.
[0004]
In addition, when waiting for entry to the parking lot, it is possible to check the information board as described above before lining up in the train line to find out the available parking lot. Due to the limited number of parking spaces available, it is often impossible to find a free parking space. Users who are queued up in the waiting queue are not shown on the information board, but if they move a little, there is no way to know if there is an empty parking lot. I will continue to wait for an empty car in front. Even if you can find an open parking lot by some means, depending on the distance to the destination and whether you can receive a discount service, etc. It is possible to keep waiting.
[0005]
As mentioned above, there is a limit to the capacity of stores, parking lots, etc., so there is inconvenience for customers to wait for a long time to receive the desired service or to receive the service. There are inconveniences for managers of the company such as inconvenience the customer or miss the customer.
The present invention has been made paying attention to the above points, and has established a method capable of smoothly introducing customers between a plurality of facilities to improve convenience and improve management efficiency. An object is to provide an introduction system and a customer introduction method.
[0006]
[Means for Solving the Problems]
In order to achieve the above object, a customer introduction system according to the present invention is a customer introduction system for introducing customers between a plurality of parking lots, and a network line for connecting the plurality of parking lots to each other, Provided in multiple parking lots. And a plurality of parking lot management devices. The plurality of parking lot management devices may manage a parking lot managed by the network line. Parking information including information on congestion and discount services A data processing unit that collects and manages the parking lot information, and a communication unit that receives the parking lot information of other parking lots from the network line and processes information transmitted and received by the communication unit And, based on the parking lot information collected by the data processing unit, searching for a parking lot according to the desired condition of the customer waiting for the empty vehicle, and determining whether the parking lot is empty And a wireless communication unit capable of transmitting and receiving information to and from the vehicle-mounted device mounted on the customer's vehicle by narrow-area wireless communication. Also, The plurality Parking lot management device Full parking lot with customers waiting for an empty car Parking lot management device provided in Said Of other parking lots collected Parking information By searching according to the customer's desired conditions , Determine the empty parking lot that can introduce the customer Execute the process to And By the wireless communication unit Use the parking lot as an introduction Indicating signal The customer Make a call to the in-vehicle device Both referral IDs that contain information that can identify each referral parking lot A signal indicating the introduction ID issued by the introduction destination parking lot management apparatus and received via the network line is transmitted to the introduction destination parking lot management apparatus via the network line. The The customer To the in-vehicle device. further, Parking lot of the referral destination Parking lot management device provided in The customer Was sent to In addition to specifying the referral parking lot according to the referral ID, a discount service that customers can obtain at the referral parking lot The inquiry signal is transmitted to the introduction source parking lot management apparatus via the network line, and the introduction source parking lot management apparatus returns the network line via the network line. Calculate parking fee with discount service Execute the process to And according to the customer Paid Settlement of the parking fee Executed the process Later, settlement processing of the introduction fee agreed between the parking lots and the parking fee corresponding to the discount service is performed with the introduction source parking lot. Signals for communication via the network line .
[0007]
In the customer introduction system having such a configuration, information on congestion status of multiple parking lots, discount services, etc. , In each parking lot Communication unit of the parking lot management device provided Each other's parking lot information sent and received via the network line Collection management at each data processing unit Is done. And for customers waiting for an empty car in a full parking lot, Of the data processor Based on parking information In the judgment part Other parking lots in the determined empty state Signal indicating as a referee With the introduction of an introduction ID Call to the vehicle-mounted device of the customer's vehicle by the wireless communication unit Is done. Customers who have been introduced to other parking lots will be parked with the referral ID at the referral parking lot. Parking lot management device Then, the concerned It was sent to the customer's on-board device The parking lot of the referrer according to the referral ID Is identified, Discount service there Is sent to the referral parking lot management device via the network line. Including discount service Parking fee is calculated, and the parking fee is settled. After completion, the referral fee for the referral parking lot and the parking fee settlement process corresponding to the discount service Via network line Done. This will facilitate the introduction of customers from a full parking lot to an empty parking lot among a plurality of networked parking lots and the delivery of parking fees corresponding to the introduction fee and discount service associated therewith become able to.
[0009]
For the above customer introduction system, the plurality of Parking lot management device Connected to each of them via a network line, Each of the parking lot management devices is executed, Parking information The collection Processing And the parking lot of the introduction destination The Judgment Processing And the introduction ID The Issue Processing And parking fee corresponding to the introduction fee and the discount service The settlement Processing And together Execution Central information management apparatus You may make it provide. Multiple in this case Parking lot management device As a specific configuration, a communication unit that transmits information to the network line and receives information from the network line, and information transmitted and received by the communication unit Execute processing for customers to use the parking lot based on It is possible to have a data processing unit to perform. Thereby, processing related to customer introduction between the parking lots is collectively performed in the central information management means.
[0011]
In addition, it is preferable that the payment and receipt of the introduction fee and the parking fee corresponding to the discount service in the customer introduction system described above are electronically settled using the network line. Thereby, the customer introduction between the plurality of parking lots can be performed more smoothly.
The customer introduction method according to the present invention is a customer introduction method for introducing customers between a plurality of parking lots, wherein a parking lot management device provided in each of the plurality of parking lots includes the plurality of parking lots. Network lines connecting each other Self-managed parking lot Parking information including information on congestion and discount services Sending and receiving parking information of other parking lots from the network line and collecting the parking lot information A parking lot management device provided in a full parking lot with a customer waiting for an empty vehicle among the plurality of parking lots, Of other parking lots collected Parking information By searching according to the customer's desired conditions , Determine an empty parking lot that can introduce the customer, and use the parking lot as the referral destination Signals that indicate The customer A call to an on-board device installed in a vehicle In addition, introduction ID including information that can identify each parking lot of the introduction source and the introduction destination A signal indicating the introduction ID issued by the introduction destination parking lot management apparatus and received via the network line is transmitted to the introduction destination parking lot management apparatus via the network line. The The customer Send to the in-vehicle device And a parking lot management device provided in the introduction destination parking lot Was sent to In addition to specifying the referral parking lot according to the referral ID, a discount service that customers can obtain at the referral parking lot The inquiry signal is transmitted to the introduction source parking lot management apparatus via the network line, and the introduction source parking lot management apparatus returns the network line via the network line. The parking fee is calculated by taking into account the discount service. Paid After the settlement of the parking fee is completed, settlement processing for the introduction fee agreed between the parking lots and the parking fee corresponding to the discount service is performed with the introduction source parking lot. Signals for communication via the network line Process.
[0012]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 shows the present invention. Related to It is a figure which shows the structure of a customer introduction system.
In FIG. 1, the customer introduction system includes, for example, store terminal devices 1A, 1B,... As information sharing means provided in a plurality of stores A, B,. Is a system that introduces customers from a fully-occupied store to a vacant store by sharing information (facility information) on the congestion status of the store, and the store (for example, store A) as the introduction source is introduced as described later A required introduction fee can be automatically received from a store (for example, store B) as an introduction destination based on the delivery of the ID.
[0013]
Each of the store terminal devices 1A, 1B,... Has a communication unit 11, a data processing unit 12, and a determination unit 13, for example, as shown in FIG. The communication unit 11 is connected to the network line L, transmits the information output from the data processing unit 12 to the network line L according to a required communication protocol, and other stores sent via the network line L. Information is received and processed and output to the data processor 12. The network line L can use a public communication line, a local area network (LAN), the Internet, etc., and may be wired or wireless.
[0014]
The data processing unit 12 processes information about the own store, information about customer requests, and the like input via an input unit (not shown), and outputs the processed information to the communication unit 11 and sent from the communication unit 11. Collect information about other coming stores. The data processing unit 12 also performs processing such as issuance of introduction IDs and settlement of introduction fees. Based on the information of other stores collected by the data processing unit 12, the determination unit 13 searches for other stores that meet the demands of customers waiting for vacancies and can introduce customers to the stores. Determine whether.
[0015]
next, Customer referral system in Figure 1 Will be described with reference to the flowcharts of FIGS. Here, the operation in the case of introducing a customer waiting for a vacant seat in the store A to the store B will be specifically considered.
In this customer introduction system, first, as shown in step 100 of FIG. 3 (indicated by S100 in the figure, the same shall apply hereinafter), information on the congestion status of each store A, B... The information is exchanged at set time intervals, and each piece of information is shared between the stores. Specifically, for example, as shown in FIG. 5, the information regarding the above-mentioned congestion status can be the number of people accommodated, service contents, fee, business hours, number of seats, availability of introduction from other stores, and the like. is there. In this case, it is preferable to use real-time information regarding the number of vacant seats and the availability of introductions from other stores. Information shared between stores connected via the network line L is not limited to the above example.
[0016]
For example, when store A becomes full and customers wait for vacancy, in step 101, the store clerk of store A wants to use another store for customers who are waiting for vacancy. Ask whether or not to do so. In step 102, the customer who has received the inquiry gives up receiving the service at the store A and determines whether or not to receive an introduction of another vacant store. If the user wishes to introduce another store, the process proceeds to step 103 to reply that he / she wants to receive the introduction of the other store, and to inform the sales staff of the store A of the desired conditions regarding the service contents and charges. If it is not desired to introduce another store, the process proceeds to step 103 ′ and continues to wait until a vacant seat is generated in store A.
[0017]
In step 104, the store clerk or the like of the store A that is the introduction source that receives the reply of the introduction request from the customer uses the store terminal device 1A to search for a store that meets the customer's desired conditions. When a store that meets the customer's request is found from other store information collected by the data processing unit 12, it is determined whether the store currently has a vacant seat and accepts an introduction from another store. To do. Here, assuming that the store B is selected as the introduction destination, the store A is inquired of the store B via the network line L as to whether or not the customer introduction is actually accepted. In response to the inquiry from the store A, the store B determines in step 105 whether or not the customer introduced from the store A can actually be accepted. An ID is issued and transmitted to the store A via the network line L.
[0018]
The introduction ID issued at this introduction destination includes identification information that can identify the store A as the introduction source. In addition, when an operation is performed in which store B secures (reserves) a vacant seat in response to a customer introduction inquiry from store A, information corresponding to the secured vacant seat is also included in the introduction ID. Good. Note that the present invention is not limited to an operation mode in which an introduction destination must ensure a vacant seat in response to an inquiry from an introduction source. For example, if there is a required number of vacancies, an introduction of a customer is accepted. An operation form is also possible.
[0019]
In response to the response from the referral store B, the referral store A determines in step 106 whether the store B can actually accept customer introductions. Proceeding, the customer is notified of the introduction ID issued at store B, and the customer is informed of guidance information such as directions to store B. On the other hand, if it is determined that the store B cannot be accepted, the process proceeds to step 107 ′ and another store is searched again.
[0020]
The customer who is informed of the introduction ID and the guidance information from the store clerk of the store A moves to the store B according to the guidance information in step 108.
When arriving at the store B, the referral customer informs the store ID of the store B of the introduction ID notified at the store A in step 109 of FIG. In step 110, the store clerk of the store B collates the introduction ID transmitted from the customer using the store terminal device 1B and confirms that it is a legitimate introduction ID issued at the store. Providing customers with vacant seats that have been secured and providing services. The customer who receives the service will pay the store B for the service in step 112.
[0021]
In step 113, store B, which has received the payment paid by the referral customer from store A, pays the referral source the required referral fee that has been agreed between the stores in advance. The referral fee paid from store B is received. In addition, it is desirable that payment and receipt of the introduction fee between the stores is made electronically via the network line L. In addition, the introduction fee may be settled individually for each customer, or the introduction fee for a certain period may be settled together.
[0022]
as mentioned above FIG. According to the customer introduction system, information on a plurality of stores A, B,... Is shared through the network line L, and customers in a fully-occupied store are introduced to a store with vacant seats by issuing an introduction ID. Thus, when it is confirmed that the customer has received the service at the introduction destination store and paid the fee, the introduction fee is automatically paid from the introduction destination store to the introduction source store. As a result, a customer can be introduced free of charge from a fully-occupied store to another store that has a vacant seat, and thus can receive a desired service with almost no waiting for a vacant seat. Also, the referral store can alleviate the situation of inconvenience customers waiting for vacant seats, and it is also possible to obtain referral fees for customers who have been given up and returned. Furthermore, the store of the introduction destination can newly acquire customers who have not visited the store so far by paying the introduction fee.
[0023]
next, Other configuration examples related to the customer introduction system of FIG. Will be described.
FIG. Of FIG. Customer referral system Other configuration examples related to FIG. In addition, FIG. The same reference numerals are given to the same parts as in the configuration of FIG. Drawing The same applies to.
In FIG. Showing customer referral system Configuration described above Configuration of FIG. The difference is that an information management center including a central information management device 2 as a central information management means is provided, and each terminal device for store 1A, 1B... Is connected to the central information management device 2 via a network line L. The information management center collects information about each store A, B,..., Searches for introduction stores, issuance and management of introduction IDs, settlement of introduction fees, and the like.
[0024]
The central information management device 2 includes a communication unit 21 and a data collection management unit 22, for example, as shown in FIG. The communication unit 21 is connected to the network line L, receives and processes information from each store (stores A to E in the example of FIG. 7) sent via the network line L, and performs a data collection management unit 22. The information output from the data collection management unit 22 is transmitted to the network line L according to a required communication protocol. The data collection management unit 22 collects information about each store sent from the communication unit 11, searches the store according to the request of the referral customer from each store, and issues and manages an introduction ID. And the payment of the introduction fee when the customer introduction between the stores is established is processed in a lump.
[0025]
Each of the store terminal devices 1A, 1B... Has a communication unit 11 and a data processing unit 12. The communication unit 11 is connected to the network line L, receives and processes information sent from the information management center via the network line L, outputs the information to the data processing unit 12, and outputs from the data processing unit 12. Information is transmitted to the network line L according to a required communication protocol. The data processing unit 12 processes information about the own store or information about customer requests input via an input unit (not shown) and outputs the information to the communication unit 11 and collects information sent from the communication unit 11 To do.
[0026]
next, Customer introduction system of FIG. The operation will be described with reference to the flowcharts of FIGS. Here again, the operation in the case of introducing a customer waiting for a vacant seat in the store A to the store B will be specifically considered.
In this customer introduction system, first, as shown in step 200 of FIG. 8, information about each store A, B... Is transmitted to the information management center at predetermined time intervals via the network line L, and the above-described diagram. Information of each store similar to the case illustrated in FIG. 5 is collected and managed by the central information management device 2.
[0027]
And, for example, if store A is full and customers wait for vacancy, Customer referral system in Figure 1 In the same manner as in the above, in step 201, the clerk of the store A, etc., asks the customer who is waiting for an empty seat whether or not he / she wants to use another store, and the customer who has received the inquiry In step 202, it is determined whether or not introduction of another store is to be received. If introduction of another store is desired, the process proceeds to step 203 to reply that the introduction of another store is desired, as well as service contents, charges, etc. Communicating the desired conditions for the store clerk at store A. If it is not desired to introduce another store, the process proceeds to step 203 ′ and continues to wait until a vacant seat is generated in the store A.
[0028]
In step 204, the store clerk or the like of the store A that has received a reply to the introduction request from the customer uses the store terminal device 1A to search for another store that meets the customer's request and to inquire whether the introduction customer can be accepted. To the information management center. The information management center that has received the inquiry from the store A serving as an introduction source, in step 205, according to the customer's desired conditions transmitted from the store A, the customer's request from the store information collected by the data collection management unit 22 A store along the line is searched, and it is determined whether there is a vacant seat in the corresponding store and an introduction from another store is accepted. Here, assuming that the store B is selected as the introduction destination, in step 206, an inquiry is made from the information management center to the store B via the network line L as to whether or not the customer introduction is actually accepted. In response to the inquiry from the information management center, the store B determines in step 207 whether or not the customer introduced from the store A can actually be accepted, and the result is obtained via the network line L. Reply to the management center.
[0029]
The information management center that has received a response from the introduction store B determines in step 208 whether the store B can actually accept the customer's introduction, and if yes, proceeds to step 209. , Issues an introduction ID including information that can identify each store of the introduction source and the introduction destination, and notifies the introduction ID to the store A through the network line L together with the guidance information from the store A to the store B To do. On the other hand, if store B cannot be accepted, the process returns to step 205 and another store is searched again.
[0030]
In step 210, the store A that has received the introduction destination response from the information management center informs the customer of the introduction ID and the guidance information notified from the information management center. The customer who is informed of the introduction ID and the guidance information from the store clerk of the store A moves to the store B according to the guidance information in step 211.
Then, when arriving at the store B, the introduction customer informs the clerk of the store B of the introduction ID notified at the store A in step 212 of FIG. Then, in step 213, the store clerk of the store B inquires of the information management center using the store terminal device 1B whether or not the introduction ID transmitted from the customer is valid. In step 214, the information management center that received the inquiry from the store B executes a referral ID collation process transmitted from the store B, and confirms that the referral ID is valid with the store B as the referee. The result is sent to store B. Store B, which has been informed by the information management center that it is a legitimate introduction ID, provides a service by guiding the customer to a vacant seat or the like in step 215, and the customer who received the service provides the service in step 216. Pay the price to store B.
[0031]
In step 217, the store B that has received the payment paid by the referral customer from the store A pays the information management center a required introduction fee that has been agreed in advance between the stores. In step 218, the information management center that has received the referral fee from store B pays the referral fee to store A and settles the referral fee, and referral store A introduces the referral paid from referral store B. The fee is received through the information management center. In addition, payment of referral fees between the Information Management Center and each store is Customer referral system in Figure 1 As in the case of, it is desirable to make electronic payments via the network line L, and even if the introduction fee is individually settled for each customer, the introduction fee for a certain period is collected according to each store. You may settle.
[0032]
as mentioned above FIG. According to the customer referral system 1 customer introduction system In addition to obtaining the same effect as in the case of, the information management center is provided to share information among multiple stores, search for stores, issue and manage referral IDs, and settlement of referral fees in a batch By doing in this way, the structure of each store terminal device can be simplified, and a large-scale system with many stores to be networked can be realized at low cost.
[0033]
Next, the first of the present invention 1 Embodiments will be described.
FIG. 10 shows the first aspect of the present invention. 1 It is a figure which shows the structure of the customer introduction system concerning embodiment.
10, this customer introduction system is such that, for example, parking lot management devices 3a, 3b,... Provided in a plurality of parking lots a, b,. A system that introduces users (customers) from a full parking lot to an empty parking lot by sharing the parking lot (for example, parking lot a), which is the referral source, based on the introduction of the introduction ID A required introduction fee can be automatically received from a preceding parking lot (for example, parking lot b). Moreover, this system shall transmit the information between each parking lot management apparatus 3a, 3b ... and a user by a radio signal using the onboard equipment 4 mounted in the user's car. .
[0034]
Each of the parking lot management devices 3a, 3b... Includes, for example, a network communication unit 31, a data processing unit 32, a determination unit 33, a wireless communication unit 34, an entrance gate 35, a settlement machine 36, an exit, as shown in the block diagram of FIG. Each has a gate 37 and a device control unit 38. The network communication unit 31 is connected to the network line L, transmits information output from the data processing unit 32 to the network line L according to a required communication protocol, and other information sent via the network line L. Information from the parking lot is received and output to the data processing unit 32. The network line L can use a public communication line, a local area network (LAN), the Internet, etc., and may be wired or wireless.
[0035]
The data processing unit 32 processes information related to the parking lot congestion state and the like received from the wireless communication unit 34 through the device control unit 38 and outputs the information to the network communication unit 31. At the same time, information on other parking lots sent from the network communication unit 31 is collected. The data processing unit 32 also performs processing such as issuance of an introduction ID and settlement of an introduction fee. Based on the information of other parking lots collected by the data processing unit 32, the determination unit 33 searches for other parking lots according to the requests of users waiting for an empty vehicle, Whether or not can be introduced is determined.
[0036]
The wireless communication unit 34 has a function of performing narrow-area wireless communication (DSRC) with the vehicle-mounted device 4 mounted on the user's vehicle waiting for an empty vehicle near the entrance of the parking lot. Here, the wireless communication unit 34 is connected to the data processing unit 32 via the device control unit 38, and the information on the other parking lots collected by the data processing unit 32, the introduction ID, etc. 4, and the user's desired conditions transmitted from the vehicle-mounted device 4 are received and transmitted to the data processing unit 32.
[0037]
The entrance gate 35 is a general gate device that is provided in an entrance passage of a parking lot in order to restrict entry of a user when the vehicle is full, and opens and closes in conjunction with a parking ticket issuing machine (not shown). The settlement machine 36 is a well-known device that performs a settlement process for a parking lot usage fee. The exit gate 37 is a general gate device that opens and closes in conjunction with the checkout process in the checkout machine 36 and is provided in the exit passage of the parking lot in order to limit the exit of unauthorized users. The operation of each device is controlled by the device control unit 38.
[0038]
The vehicle-mounted device 4 includes a wireless communication unit 41 and a data processing unit 42 as shown in FIG. When the wireless communication unit 41 is located within the communicable area of the wireless communication unit 34 of each parking lot management device 3a, 3b,..., The wireless communication unit 41 receives and processes a wireless signal transmitted from the parking lot side, and the data processing unit 42. And information on the user side output from the data processing unit 42 can be transmitted by radio signals. The data processing unit 42 notifies the user of information related to other parking lots output from the wireless communication unit 41 via an input / output device such as a car navigation system (not shown) and is input via the car navigation system or the like. Information related to the user's desired conditions and the like is output to the wireless communication unit 41.
[0039]
Next 1 The operation of the embodiment will be described with reference to the flowcharts of FIGS. Here, the operation when introducing a user waiting for an empty vehicle in the parking lot a to the parking lot b will be specifically considered.
In this customer introduction system, first, as shown in step 300 of FIG. 13, information about each parking lot a, b... Is exchanged at predetermined time intervals via the network line L, and each information is mutually exchanged. Shared between parking lots. For example, as shown in FIG. 15, the information on the parking lot may be the accommodation number, the charge, the partner, the current parking number, the current waiting time, the availability of introduction from another parking lot, and the like. . The partner in this case is a department store, a store, etc. that can receive discounted parking fees or a free service, and it is assumed that a contract for the partner service has been concluded in advance with the parking lot. . Moreover, it is good to use real-time information about the current parking number, the current waiting time, and the availability of introduction from other parking lots. The information shared between the parking lots connected via the network line L is not limited to the above example.
[0040]
For example, when the parking lot a is full and the vehicle is waiting for an empty vehicle, in step 301, the parking lot management device 3a enters the communicable area of the wireless communication unit 34 and attempts to enter the parking lot a. A radio signal is transmitted to the user's vehicle for inquiring whether or not the user wishes to use another parking lot. The wireless signal is received by the user's vehicle-mounted device 4 and the user is informed via the input / output device whether the parking lot a is full and whether another parking lot is desired. In step 302, the user who has received the transmission information from the parking lot a side gives up to park in the parking lot a and determines whether or not to receive introduction of another free parking lot. If you wish to introduce another parking lot, proceed to Step 303 and use the input / output device to enter the desired conditions regarding the charge, location, partner, etc. Enter. The input user's response and desired conditions are converted into a radio signal by the vehicle-mounted device 4 and transmitted to the parking lot management device 3a. On the other hand, if it is not desired to introduce another parking lot, the process proceeds to step 303 ′ and continues to wait until the parking lot a becomes empty.
[0041]
In step 304, the parking lot management device 3a that has received a reply to the introduction request from the user searches for a parking lot that meets the user's desired conditions. If a parking lot that meets the user's request is found from the information on other parking lots collected by the data processing unit 32, whether there is a vacant parking space in the parking lot and other parking lots. Judge whether to accept the introduction from. Here, assuming that parking lot b is selected as an introduction destination, in step 305, the parking lot management device 3a asks the parking lot management device 3b via the network line L whether the customer introduction is actually accepted. Done. In response to the inquiry from the parking lot a, the parking lot b determines in step 306 whether or not the user introduced from the parking lot a can actually be accepted, and the result is sent to the network line L. To the parking lot a.
[0042]
In response to the reply from the referral parking lot management apparatus 3b, the referral parking lot management apparatus 3a determines in step 307 whether the parking lot b can actually accept the user introduction and accepts it. In this case, the process proceeds to step 308, and a radio signal that introduces information about the parking lot b (charge, location, partner, etc.) is transmitted to the user side. On the other hand, when it is determined that the parking lot b cannot be accepted, the process returns to step 304 and another parking lot is searched again.
[0043]
The user who has received the introduction of the parking lot b determines whether or not to use the parking lot b in step 309, and if so, proceeds to step 310 to send a wireless signal indicating a response of the use desired to the parking lot. Call the management device 3a. On the other hand, if the user does not wish to use the parking lot b, the process returns to step 303 to input more detailed desired conditions.
The parking lot management device 3a that has received a reply from the user about the use of the parking lot b transmits a signal requesting the issuance of an introduction ID to the parking lot management device 3b via the network line L in step 311. . The parking lot management device 3b that has received the request for issuing the introduction ID issues an introduction ID in step 312 and transmits the introduction ID to the parking lot management device 3a via the network line L. The introduction ID issued at this introduction destination includes identification information that can identify the parking lot a as the introduction source. In addition, when an operation is performed in which a parking space is secured (reserved) in the parking lot b according to the introduction of the user from the parking lot a, information corresponding to the secured parking space is also included in the introduction ID. It is better to do so. The present invention is not limited to an operation mode in which the introduction destination must ensure a parking space for the introduction of the user from the introduction source. For example, there is a required number of free parking spaces. For example, it is possible to adopt an operation mode in which the user's introduction is accepted.
[0044]
In step 313, the parking lot management device 3a that has received the introduction ID from the introduction destination parking lot b transmits a wireless signal indicating the introduction ID and route guidance to the parking lot b to the user side. The vehicle-mounted device 4 that has received the introduction ID and the route guidance stores the introduction ID and outputs the route to the parking lot b to the input / output device. In step 314, the user moves to the parking lot b according to the guidance output to the input / output device.
[0045]
When it is detected that the user's vehicle has entered the communicable area of the wireless communication unit 34 after arriving at the parking lot b, a wireless signal notifying the detection result is transmitted in step 315 of FIG. And received by the on-vehicle device 4 of the user. The vehicle-mounted device 4 that has received the transmission signal from the parking lot b side transmits a wireless signal indicating an entrance request to the parking lot b in step 316, and the parking lot management device 3 b that has received the signal is used in step 317. A radio signal requesting transmission of the introduction ID is sent to the person. The vehicle-mounted device 4 that has received the transmission request for the introduction ID transmits the introduction ID notified from the parking lot a in step 318 as a wireless signal, and receives the introduction ID from the vehicle-mounted device 4. After confirming that the introduction ID is a valid ID issued by the own device, in step 319, for example, a parking ticket or the like in which required information including the introduction ID is recorded is issued to the user. Perform admission processing. When the user receives the issued parking ticket, the entrance gate 35 is opened in step 320, and the user enters the parking lot b and parks the vehicle in the vacant parking space.
[0046]
Next, when the user tries to enter the parking lot b, when it is detected in step 321 that the user's vehicle has entered the entry passage where the checkout machine 36 is installed, The user is instructed to insert the parking ticket issued at the time of admission into the settlement machine 36, and the user inserts the parking ticket into the settlement machine 36 in step 322. In step 323, the checkout machine 36 reads the information recorded in the inserted parking ticket, and obtains service contents such as discounts that the user can obtain at the parking lot a of the introduction source corresponding to the introduction ID. The referral parking lot management apparatus 3a is inquired via L.
[0047]
In addition, although it was set as the operation form which issues the parking ticket which recorded introduction ID at the time of admission, reads the recording information of a parking ticket at the time of participation, and judges introduction ID, for example, between the vehicle equipment 4 of a participating vehicle The settlement machine 36 is provided with a communication function capable of communicating wireless signals, and instead of recording the introduction ID in the parking ticket, a wireless indicating a transmission request for the introduction ID from the settlement machine 36 to the vehicle-mounted device 4 of the participating vehicle. It is good also as an operation form which transmits a signal and transmits introduction ID to the checkout machine 36 from the onboard equipment 4 in response to it.
[0048]
In step 324, the parking lot management apparatus 3a that has received the inquiry from the introduction destination returns the service content contracted with the partner to the parking lot management apparatus 3b via the network line L. In step 325, the parking lot management apparatus 3b that has received a response from the referrer calculates the parking fee taking into account the service content at the referrer, and displays the result on the settlement machine 36. In step 326, the user confirms the amount displayed on the settlement machine 36 and inputs the parking fee into the settlement machine 36, and the settlement machine 36 performs settlement processing such as return of change. When the payment of the parking fee is completed, the exit gate is opened in step 327 and the user enters from the parking lot b. It should be noted that for a user whose parking fee is free according to the service content with the partner, the exit gate is opened by performing a process such as leaving the usage record in the settlement machine 36 and completing the settlement. Parking fees generated at referrals for users who receive such a free service are based on, for example, the tie-up according to the details of the contract between the referrer's parking lot and the partner based on the above usage records. It will be paid from the destination etc. to the parking lot of the introduction destination.
[0049]
When the payment process for the parking fee by the user introduced from the parking lot a is completed, the parking lot b of the introduction destination gives the introduction source the required introduction fee that has been agreed in advance between the parking lots in step 328. The referral parking lot a receives the referral fee paid from the referral destination. The introduction fee between the parking lots is preferably electronically settled between the respective parking lot management apparatuses via the network line L. In addition, the introduction fee may be settled individually for each user or the introduction fee for a certain period may be settled together.
[0050]
As above 1 According to the customer introduction system of the embodiment, information on a plurality of parking lots a, b,... Is shared via the network line L, and a full parking lot user is assigned to a parking lot with an empty parking space. As introduced with the issuance, it is confirmed that the user has completed the payment of the parking fee at the referral parking lot, so that the referral fee is charged from the referral parking lot to the referral source parking lot. You will be automatically paid. As a result, the user can be introduced free of charge to other parking lots with empty cars that meet the desired conditions from the full parking lot. It becomes possible to park the vehicle. In addition, the referrer's parking lot can reduce the situation of annoying users waiting for an empty vehicle, and it can also obtain referral fees for users who have previously given up due to being full. Become. Furthermore, the parking lot of the introduction destination can newly acquire a user who does not enter until now by paying the introduction fee. In addition, it is possible to reduce traffic congestion in an urban area or the like because the number of vehicles waiting to enter is reduced.
[0051]
Next, the first of the present invention 2 Embodiments will be described.
FIG. 16 shows the first of the present invention. 2 It is a figure which shows the structure of the customer introduction system concerning embodiment.
In FIG. 2 The system configuration of the embodiment has been described above. 1 The difference from the embodiment is that an information management center including a central information management device 2 is provided, and each parking lot management device 1a, 1b,... Is connected to the central information management device 2 via a network line L, respectively. Collection of information about parking lots a, b, etc., search for a parking lot of an introduction destination, issuance and management of introduction IDs, settlement of introduction fees, etc. are processed in a batch at the information management center.
[0052]
The central information management device 2 has been described above. Customer introduction system of FIG. The configuration is the same as in the case of. Specifically, it has a communication unit 21 and a data collection management unit 22, and the communication unit 21 is connected to the network line L, and each parking lot sent via the network line L (example in FIG. 16). Then, the information from the parking lots a to e) is received and processed and output to the data collection management unit 22, and the information output from the data collection management unit 22 is transmitted to the network line L according to a required communication protocol. The data collection management unit 22 collects information about each parking lot sent from the communication unit 11, searches the parking lot according to the request of the introduction customer from each parking lot and requests the introduction ID. Issue and manage, and process payment of referral fees when user introductions are established between parking lots.
[0053]
Each of the parking lot management devices 3a, 3b... Includes, for example, a network communication unit 31, a data processing unit 32, a wireless communication unit 34, an entrance gate 35, a settlement machine 36, an exit gate 37, and equipment as shown in the block diagram of FIG. Each has a control unit 38. This configuration is the same as that shown in FIG. 1 The configuration of the parking lot management apparatus used in the embodiment corresponds to the configuration in which the determination unit 33 is omitted, and other parts than the determination unit 33 are the first. 1 Since it is the same as that of the embodiment, the description here is omitted.
[0054]
Next 2 The operation of the embodiment will be described with reference to the flowcharts of FIGS. Here again, the operation when introducing a user waiting for an empty car in the parking lot a to the parking lot b will be specifically considered.
In this customer introduction system, first, as shown in step 400 of FIG. 18, information on each parking lot a, b... Is transmitted to the information management center at predetermined time intervals via the network line L. Information of each parking lot similar to the case illustrated in FIG. 15 is collected and managed by the central information management device 2.
[0055]
For example, if the parking lot a is full and the user waits for an empty car, 1 In the same manner as in the embodiment, the parking lot management device 3a transmits a radio signal for inquiring whether or not to use another parking lot to the entering vehicle in step 401, and the radio signal is Received by the vehicle-mounted device 4, the user is informed whether the parking lot a is full and the user wishes to use another parking lot. In step 402, the user determines whether to give up the use of the parking lot a and receive an introduction of another parking lot. Is input to the parking lot management device 3a by radio signal, and if introduction is not desired, the process proceeds to step 403 ′ and continues to wait until an empty vehicle is generated in the parking lot a.
[0056]
The parking lot management device 3a that has received a reply to the introduction request from the user sends a search for another parking lot that meets the user's request and an inquiry about whether or not the introduction customer can be accepted via the network line L in step 404. To the Information Management Center. The information management center that has received the inquiry from the parking lot a serving as the referrer of the parking lot information collected in the data collection management unit 22 according to the user's desired conditions transmitted from the parking lot a in step 405 A parking lot that matches the user's request is searched, and it is determined whether there is an empty vehicle in the corresponding parking lot and an introduction from another parking lot is accepted. Here, assuming that parking lot b is selected as an introduction destination, in step 406, an inquiry is made from the information management center to the parking lot management apparatus 3b via the network line L as to whether or not the introduction of the user is actually accepted. Is called. In response to the inquiry from the information management center, the parking lot management apparatus 3b determines in step 407 whether or not the user introduced from the parking lot a can actually be accepted, and the result is sent to the network line. Reply to the information management center via L.
[0057]
In step 408, the information management center that has received a reply from the referral parking lot b determines whether the parking lot b can actually accept the introduction of the user. Then, information about the parking lot b as the introduction destination is transmitted via the network line L to the parking lot management apparatus 3a as the introduction source. On the other hand, if the parking lot b is not acceptable, the process returns to step 405 and another parking lot is searched again.
[0058]
In step 410, the parking lot management device 3a that has received the reply of the introduction destination from the information management center transmits a wireless signal that introduces information (charge, location, partner, etc.) regarding the parking lot b to the user side. The user who has received the introduction of the parking lot b determines whether or not to use the parking lot b in step 411, and if so, proceeds to step 412 to send a radio signal indicating a reply of use desired to the parking lot. Call the management device 3a. On the other hand, if the user does not wish to use the parking lot b, the process returns to step 403 to input more detailed desired conditions.
[0059]
The parking lot management device 3a that has received a reply from the user on the use of the parking lot b transmits a signal requesting the issuance of an introduction ID to the information management center via the network line L in step 413. In step 414, the information management center that has received the request for issuing the introduction ID issues an introduction ID including information that can identify the parking lots of the introduction source and the introduction destination, and the introduction ID is assigned to the parking lot a. To the parking lot management apparatus 3a through the network line L together with route guidance from the parking lot to the parking lot b.
[0060]
In step 415, the parking lot management device 3a that has received the reply such as the introduction ID from the information management center transmits a wireless signal indicating the introduction ID notified from the information management center and the route guidance to the parking lot b. The vehicle-mounted device 4 that has received the wireless signal stores the introduction ID and outputs the route to the parking lot b to the input / output device. In step 416, the user moves to the parking lot b according to the guidance output to the input / output device.
[0061]
When it is detected that the user's vehicle has entered the communicable area of the wireless communication unit 34 after arriving at the parking lot b, a wireless signal notifying the detection result is transmitted in step 417 of FIG. And received by the on-vehicle device 4 of the user. The vehicle-mounted device 4 that has received the transmission signal from the parking lot b side transmits a wireless signal indicating an entrance request to the parking lot b in step 418, and the parking lot management device 3b that has received the signal is used in step 419. A radio signal requesting transmission of the introduction ID is sent to the person. The on-vehicle device 4 that has received the transmission request for the introduction ID transmits the introduction ID notified at the parking lot a in step 420 as a wireless signal, and receives the introduction ID from the on-vehicle device 4. In step 421, the referral ID is transferred to the information management center to inquire whether the referral ID is valid. In step 422, the information management center that received the inquiry from the parking lot b performs a referral ID collation process from the parking lot b, and confirms that the introduction ID is valid with the parking lot b as the introduction destination. The result is confirmed and the result is transmitted to the parking lot management device 3b via the network line L. In step 423, the parking lot management device 3b informed of a valid introduction ID from the information management center issues a parking ticket or the like that records necessary information including the introduction ID to the user. The admission process. When the user receives the issued parking ticket, the entrance gate 35 is opened in step 424, and the user enters the parking lot b and parks the vehicle in the vacant parking space.
[0062]
Next, when the user tries to enter the parking lot b, when it is detected in step 425 in FIG. 20 that the user's vehicle has entered the entry passage, Guidance for inserting the parking ticket issued at the time of admission into the settlement machine 36 is given, and the user inserts the parking ticket into the settlement machine 36 in step 426. In step 427, the checkout machine 36 reads the information recorded in the inserted parking ticket, and obtains service contents such as discounts that can be obtained by the user at the parking lot a of the introduction source corresponding to the introduction ID. The information management center is inquired via L.
[0063]
In step 428, the information management center that has received the inquiry from the introduction destination returns the service content at the introduction source parking lot a to the parking lot management device 3b via the network line L. In step 429, the parking lot management device 3b that has received a response from the information management center calculates the parking fee in consideration of the service content at the introduction source, and displays the result on the settlement machine 36. In step 430, the user checks the amount displayed on the settlement machine 36 and inputs the parking fee into the settlement machine 36, and the settlement machine 36 performs settlement processing such as return of change. When the payment of the parking fee is completed, the exit gate is opened in step 431, and the user enters from the parking lot b.
[0064]
When the payment of the parking fee by the user introduced from the parking lot a is completed, the parking lot b of the introduction destination sends the required introduction fee that has been negotiated between the parking lots in advance to the information management center in step 432. The information management center pays the referral fee paid by the parking lot b to the referral parking lot a, and the parking lot a receives the referral fee paid from the referral destination.
[0065]
As above 2 According to the customer introduction system of the embodiment, the first 1 In addition to obtaining the same effect as in the embodiment, an information management center is provided to share information among multiple parking lots, search for parking lots, issue and manage introduction IDs, and settlement of introduction fees. Thus, the configuration of each parking lot management device can be simplified, and a large-scale system with many networked parking lots can be realized at low cost.
[0066]
The above-mentioned number 1, 2 In the embodiment, the information transmission between each parking lot management device and the user is performed by a wireless signal using the vehicle-mounted device. However, the present invention is not limited to this, for example, in a vehicle. When the vehicle-mounted device is not installed, the manager of the parking lot or the like may transmit information about other parking lots or an introduction ID to the user. In this case, it is convenient for a parking lot manager or the like to carry out input / output of information by holding a portable terminal device or the like that can be connected to the network line L.
[0067]
【The invention's effect】
As described above, the customer introduction system and the customer introduction method of the present invention include a plurality of parking lots. Parking management device provided for each Connected to each other via network lines Each parking lot management device Information on congestion status and discount services Collect and manage Introduce customers waiting for an empty car in a full parking lot with an introduction ID to the empty parking lot To do. And , Parking lot management device Then, referrer parking lot according to the referral ID Is identified, Discount service there Is sent to the referral parking lot management device via the network line. Including discount service The Parking fee Calculation and checkout process After completion, the referral fee for the referrer's parking lot and the parking fee corresponding to the discount service will be processed. . This Since the customer can introduce an empty parking lot from a full parking lot, the customer can use the parking lot under desired conditions with almost no waiting for an empty vehicle. In addition, the referral parking lot can alleviate the situation of inconvenience to customers while waiting for an empty vehicle, and can also obtain referral fees for customers who have previously given up parking and returned. Furthermore, in the parking lot of the introduction destination, it becomes possible to newly acquire a customer who is not normally used by paying an introduction fee.
[Brief description of the drawings]
FIG. 1 shows the present invention. Related to It is a figure which shows the structure of a customer introduction system.
[Figure 2] Customer referral system in Figure 1 It is a figure which shows the structural example of the terminal device for stores used by.
[Fig. 3] Customer referral system in Figure 1 It is a 1st flowchart for demonstrating operation | movement of.
[Fig. 4] Customer referral system in Figure 1 It is a 2nd flowchart for demonstrating operation | movement of.
[Figure 5] Customer referral system in Figure 1 It is a figure which shows an example of the information shared between shops in.
[Fig. 6] Other configuration examples related to the customer introduction system of FIG. FIG.
[Fig. 7] Customer introduction system of FIG. It is a figure which shows the structural example of each apparatus used by A.
[Fig. 8] Customer introduction system of FIG. It is a 1st flowchart for demonstrating operation | movement of.
FIG. 9 Customer introduction system of FIG. It is a 2nd flowchart for demonstrating operation | movement of.
FIG. 10 shows the first of the present invention. 1 It is a figure which shows the structure of the customer introduction system concerning embodiment.
[Fig. 11] Same as above 1 It is a figure which shows the structural example of the parking lot management apparatus used by embodiment.
Fig. 12 Same as above 1 It is a figure which shows the structural example of the onboard equipment used by embodiment.
FIG. 13 Same as above 1 It is a 1st flowchart for demonstrating operation | movement of embodiment.
[Fig. 14] Same as above 1 It is a 2nd flowchart for demonstrating operation | movement of embodiment.
[Fig. 15] Same as above 1 It is a figure which shows an example of the information shared between parking lots in embodiment.
FIG. 16 shows the first of the present invention. 2 It is a figure which shows the structure of the customer introduction system concerning embodiment.
[Fig. 17] Same as above 2 It is a figure which shows the structural example of the parking lot management apparatus used by embodiment.
[Fig. 18] Same as above 2 It is a 1st flowchart for demonstrating operation | movement of embodiment.
[Fig. 19] Same as above 2 It is a 2nd flowchart for demonstrating operation | movement of embodiment.
FIG. 20 Same as above 2 It is a 3rd flowchart for demonstrating operation | movement of embodiment.
[Explanation of symbols]
1A to 1E Store terminal device
11 Communication Department
12 Data processing section
13 Judgment part
2 Central information management device
21 Communication Department
22 Data Collection Management Department
3a-3e Parking lot management device
31 Network Communication Department
32 Data processing section
33 judgment part
34 Wireless communication unit
35 entrance gate
36 Checkout machine
37 Exit gate
38 Device control unit
4 Onboard equipment
41 Wireless communication unit
42 Data processing unit
A to E stores
ae parking lot
L Network line

Claims (5)

In the customer introduction system to introduce customers between multiple parking lots,
A network line connecting the plurality of parking lots to each other;
A plurality of parking lot management devices respectively provided in the plurality of parking lots,
The plurality of parking lot management devices transmit parking information including information related to the congestion situation of the parking lot managed by the network line and discount service, and parking information of other parking lots from the network line. A communication unit that receives the data, a data processing unit that processes information transmitted and received by the communication unit, collects and manages the parking lot information, and the parking lot information collected in the data processing unit, Narrow-area wireless communication between a determination unit that determines whether or not the parking lot is in an empty state and a vehicle-mounted device mounted on the customer's vehicle by searching for a parking lot according to the desired conditions of a customer waiting for an empty vehicle A wireless communication unit capable of transmitting and receiving information by
Among the plurality of parking lot management devices , a parking lot management device provided in a full parking lot where there is a customer waiting for an empty vehicle , the collected parking lot information of the other parking lots is a condition desired by the customer. by searching according to executes a process to determine the parking introduce possible unladen state the customer, transmits a signal indicating the parking as referrals by the wireless communication unit to the vehicle-mounted device of the customer Both transmit a signal requesting issuance of an introduction ID including information that can identify each parking lot of the introduction source and the introduction destination to the parking lot management device of the introduction destination via the network line. A signal indicating the introduction ID issued by the parking lot management device and received via the network line is transmitted to the on-vehicle device of the customer,
The parking lot management device provided in the introduction destination parking lot specifies the introduction source parking lot according to the introduction ID transmitted to the on-vehicle device of the customer, and the customer at the introduction source parking lot. The discount service transmitted to the introduction source parking lot management apparatus via the network line and the reply service returned from the introduction source parking lot management apparatus via the network line run the process of calculating the parking fee by taking into account, after executing the settlement process of the parking fee Ru paid me by the customer, pre-negotiated referral fee and the discount service between each of the parking lot A communication system for communicating with the introduction source parking lot via the network line for communicating with a parking fee corresponding to the parking fee. Processing the plurality of the respective parking management device connected via a network line, wherein each executed at each parking management device, to determine the process of collecting the parking lot information, the referral parking When the process of issuing the referral ID, to claim 1, characterized in that the process to settle the parking fees corresponding to the referral fee and the discount service with a central information management apparatus that collectively executed The customer referral system described. Each of the plurality of parking lot management devices transmits information to the network line, and receives a parking lot based on information transmitted and received by the communication unit that receives information from the network line and the communication unit. The customer introduction system according to claim 2 , further comprising: a data processing unit that executes a process for use . The customer introduction system according to any one of claims 1 to 3 , wherein payment and reception of the parking fee corresponding to the introduction fee and the discount service are electronically settled using the network line. A customer introduction method for introducing customers between parking lots,
The parking lot management device provided in each of the plurality of parking lots transmits parking lot information including information on the congestion situation of the parking lot and the discount service managed by the network line connecting the plurality of parking lots to each other. And receiving the parking information of other parking lots from the network line and collecting the parking lot information ,
Among the plurality of parking lots, a parking lot management device provided in a full parking lot where there is a customer waiting for an empty vehicle , according to the customer's desired conditions, the collected parking lot information of the other parking lots And searching for an empty parking lot that can introduce the customer , and sending a signal indicating the parking lot as an introduction destination to the vehicle-mounted device mounted on the customer 's vehicle by narrow-area wireless communication A signal requesting issuance of an introduction ID including information that can identify each parking lot of the introduction source and the introduction destination is transmitted to the parking management device of the introduction destination via the network line, and the parking of the introduction destination is comprising the steps you transmitting a signal indicating the introduction ID received through the network line issued by Kurumajo management apparatus to the vehicle-mounted device of the customer,
The parking lot management device provided in the introduction destination parking lot specifies the introduction source parking lot according to the introduction ID transmitted to the on-vehicle device of the customer, and the customer at the introduction source parking lot. The discount service transmitted to the introduction source parking lot management apparatus via the network line and the reply service returned from the introduction source parking lot management apparatus via the network line to calculate the parking fee by taking into account, after the settlement the completion of the parking fee Ru paid me by the customer, payment of the parking fees corresponding to the pre-negotiated referral fee and the discount service between the parking lot And a process of communicating a signal for performing processing with the introduction source parking lot via the network line .

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