JP4110666B2 - Automatic transaction equipment - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to determination of a person who has forgotten to forget a banknote in an automatic transaction apparatus (hereinafter referred to as ATM) used in a financial institution or the like and a method for returning the banknote.
[0002]
[Prior art]
Generally, there are cash, cash cards, passbooks, statement slips, transfer cards, etc., which are handled by ATMs, depending on the transaction (payment / payment / booking / transfer / transfer) that the customer intends. However, there are not a few customers who leave the media without inserting the media required by inserting the required media into the ATM.
[0003]
In such a case, the remaining medium is processed as a forgotten medium and is taken into the ATM. As for the method of returning forgotten media, the person who forgot to go to the place himself / herself returns and declares “I forgot to ○○○”, or when the employee takes in forgetting to take out the transaction. We contacted the person who forgot to pick it up directly based on the invoice printed with the contents of, and confirmed that "Did you forget it?" However, in the case of a cash card or bankbook, the customer's name is written and can be easily determined. However, in the case of cash only, it is not easy because it is not possible to prove whether the banknote taken is the original one. Therefore, if you forget to take cash, you have to declare the amount and check if it matches the amount of the banknotes that are taken in. . Further, although depending on the ATM operation method, forgotten banknotes are required to be returned to the customer by distinguishing the forgotten banknotes, the operation may be stopped when the forgotten takeout occurs twice.
[0004]
However, the method described above is labor intensive because it requires manpower, and mistakes are likely to occur because it is determined by the person. Also, in the ATMs installed in the store, if you forget to take it during business hours, you will be able to respond immediately because there is a clerk. It cost. Also, stopping the ATM operation may cause a decrease in operation efficiency.
[0005]
In view of the above-described problems, the present invention obtains a configuration in which a specific forgotten medium is returned to a specific forgotten customer without the need for human intervention, and saves the labor of the staff involved in returning the forgotten medium. The purpose is to prevent the suspension of operation.
[0006]
[Problems to be solved by the invention]
In order to achieve the above object, the present invention specifies a forgotten medium and a forgotten customer at the time of taking in the forgotten medium with an ATM, and forgets the forgotten medium that has been taken in first from the apparatus by the operation of the customer. Return the actual item.
Or, it will be returned by automatically correcting the account contents.
[0007]
In other words, the present invention automatically performs a transaction by a customer's operation and forgets to cancel the transaction. bill In the automatic transaction device that takes in the device, the device released bill If the customer forgets to The banknote number of the banknote read by the reading means before the banknote is forgotten to be stored in the dedicated storage section and the banknote is released. And customer identification information for identifying the customer Vs In response, when the customer who has forgotten to take the operation again, The customer identification information is acquired from the customer and the banknote number of the banknote separated and conveyed from the storage unit is read by the reading means, and the stored data corresponding to the customer identification information acquired from the customer is stored. Corresponding to the customer specific information Banknote number Conform to Banknotes It is characterized by being returned to the customer.
[0008]
The device released bill If the customer forgets to Banknote number In addition to the customer identification information, the device identification information for identifying the device is further recognized, stored in a shared database that is shared by a plurality of devices in association with each other. If the device corresponding to the customer specific information is the device, A banknote that is separated and conveyed from the storage unit and matches a banknote number corresponding to the customer identification information If the device is returned to the customer and the device is other than the device, the customer may be prompted to perform a return operation on the device.
[0009]
Further, when the forgotten customer operates again, the account corresponding to the customer specifying information is forgotten to correspond to the customer specifying information. bill You may make it return to the customer by automatically correcting the amount of money.
[0010]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a schematic diagram showing the configuration of the banknote depositing / dispensing machine according to the first embodiment of the present invention. In the figure, 1 is banknote deposit and withdrawal Machine The control unit 1 controls each unit according to a command from the main control unit and notifies the result. 2 is an interface unit with a customer, and a customer service unit that separates and conveys banknotes inserted in a lump and discharges them in a lump. 3 is a front / back reversing unit that reverses banknotes. 4 is a banknote denomination and authenticity determination. The recognition unit 5 is a character recognition unit as medium specifying information reading means, and the character recognition unit 5 reads a banknote number as medium specifying information. Reference numeral 6 denotes a deposit / withdrawal unit that separates and conveys banknotes stored in the stacker or temporarily holds deposited banknotes, and 7 to 9 are stacker units that store banknotes.
[0011]
Reference numeral 10 denotes a replenishment / collection cassette used when replenishing or collecting banknotes in each of the stacker units 7 to 9, and 11 is a reject cassette for storing banknotes that cannot be normally discriminated by the recognition unit 4. Reference numerals 12 and 13 denote travel paths for transporting banknotes to each unit, and reference numeral 14 denotes a forgetting taking-in cassette that can store or separate and transport forgotten banknotes.
[0012]
FIG. 2 is a block diagram showing the system configuration of the ATM in this embodiment, and FIG. 3 is a perspective view showing the appearance of the ATM.
In FIG. 2, 21 is a main control unit, which stores data necessary for transactions and a control program for moving the ATM itself. Reference numeral 22 denotes a storage device.
Reference numeral 23 denotes a customer operation unit. The customer operation unit 23 performs display and information input for guiding operations when a customer conducts a transaction. Reference numeral 24 denotes a communication unit, and the main control unit 21 communicates with the host computer via the communication unit 24.
[0013]
A card reader printer 25 reads the magnetic part and embossed part of the inserted cash card and sends information necessary for the transaction to the main control part. In addition, the transaction details are printed on a statement slip and discharged together with the card at the end of the transaction.
1 is a banknote depositing / dispensing machine having the configuration shown in FIG. 1, which separates and transports the banknotes inserted one by one, discriminates the denomination and authenticity, and stores only the banknotes determined to be genuine. The specified banknote is counted and discharged.
[0014]
Reference numeral 27 denotes a bankbook recorder, which reads the magnetic part of the inserted bankbook and sends information necessary for the transaction to the main controller. In addition, information sent from the host computer is printed on the book.
28 is a coin depositing / dispensing machine that separates and conveys the coins inserted in a batch one by one, discriminates the denomination and authenticity, and stores only the coins determined to be true. The specified coins are counted and discharged.
[0015]
A journal printer 29 prints embossed image data and transaction contents sent from the main control unit 21. (Used as a record back.)
Each part of the above configuration is controlled by the main control part 21, and each transaction is realized by communicating with the host computer via the communication part 24.
Next, in FIG. 3, 30 is an ATM, 31 is a card insertion / discharge port of the card reader printer 25, 32 is a banknote insertion / discharge port of the banknote depositing / dispensing machine 26, and 33 is a bankbook insertion / discharge port of the bankbook entry machine 27. , 34 is a coin insertion / discharge port of the coin depositing / dispensing machine 28, and 35 is a coin return port of the coin depositing / dispensing machine 28.
[0016]
4 to 6 are flowcharts showing the operation of the present embodiment, and FIGS. 7 to 9 are plan views showing screen display examples of the embodiment.
The operation of the present embodiment will be described below with reference to a flowchart and a screen display example.
The operation of the banknote depositing / dispensing machine 26 includes depositing / withdrawing / replenishing / collecting / taking-in / returning, and each operation is performed according to a command from the main control unit 21. The bill passes through the recognition unit 4 and the character recognition unit 5 in all operations, and the denomination, authenticity determination, and bill number are read.
[0017]
The numbers read by the character recognition unit 5 are converted into data, stacked in a memory storing one transaction unit in the unit in the order of reading, transferred to the control unit 1 at a certain timing, and stored in the memory in the control unit 1 Remember.
<Withdrawal action>
First, when withdrawal is selected (SA1), a banknote for withdrawal is paid out, passes through the recognition unit 4 and the character recognition unit 5, and the denomination, authenticity determination, and banknote number are read. The numbers read by the character recognition unit 5 are converted into data (SA2) and stacked in a memory storing one transaction section in the unit in the order read (SA3). When it passes through the character recognition unit 5 (SA4), it transfers to the control unit 1 (SA5). When the receipt confirmation of the banknote conveyed by the customer service unit 2 is normally performed (SA6), the data transferred to the control unit 1 is erased from the memory (SA7).
[0018]
However, the data is not erased if the receipt is not confirmed (forgetting to pick up). The banknotes that have not been confirmed for receipt move to the taking-in operation (SA7).
Details of the capturing operation will be described later.
<Payment operation>
During the depositing operation (SA1), the inserted banknotes are separated and conveyed by the customer service unit 2, the number read by the character recognition unit 5 is converted into data (SA9), and one transaction unit in the unit is stored in the order of reading. Stacked in the memory (SA10), when all banknotes have passed the character recognition unit 5 (SA11), the read data is transferred to the control unit 1 (SA12) and stored in the memory. The conveyed banknotes are temporarily held in the deposit / withdrawal unit 6, but at this time, the denomination and authenticity result is displayed as a deposit amount on the customer operation screen, and when the confirmation key is pressed (SA13) The banknotes are stored in the stacker units 7 to 9 and the data transferred to the control unit 1 is deleted at the same time (SA14, SA15).
[0019]
When the cancel key is pressed on the customer operation screen (SA13), the data transferred to the control unit 1 is not deleted. When the cancel key is pressed, the operation returns to the return operation, and the bill is separated again and conveyed to the customer service unit 2 (SA16). When the reception unit 2 confirms receipt (SA6), the data transferred to the control unit 1 is deleted (SA8).
[0020]
On the other hand, when the receipt confirmation is not performed (when forgetting occurs), the data is not erased. The banknotes that have not been confirmed for receipt move to the taking-in operation (SA7).
Details of the capturing operation will be described later.
<Other trading operations>
In the replenishment / recovery / return operation, even if the banknote number is read by the character recognition unit 5, it is not transferred to the control unit. However, it is sequentially stacked as recognition data in the character recognition unit 5.
<Import operation>
The flow of the capturing operation will be described with reference to FIG. The banknote number that has not been confirmed for receipt is read again by the character recognition unit 5 (SB1), and the data is sequentially stacked in the memory (SB2). After all the banknotes have passed through the character recognition unit 5 (SB3), the read data stacked in the memory is transferred to the control unit 1 (SB4). It is determined whether the transferred data matches the data transferred in the previous operation (data transferred during withdrawal or deposit operation) (SB5), and is a banknote deposited in the previous operation. If it is determined, it is determined whether or not all the previous transactions are prepared (SB6). If all of the previous transactions are complete, it is assumed that there is no unknown medium and forgetting to remove it. When a banknote number that does not match is generated in SB5, there is a possibility that an abnormal operation has been performed. Therefore, all the banknotes taken in by the taking-in process are set as unknown media.
[0021]
After the above determination, the banknote whose character has been recognized by the capturing operation is stored in the forgetting capturing cassette 14 (SB8). The control unit 1 notifies the main control unit 21 that the forgetting has occurred after completion of the taking-in operation, and forgets to forget the amount to be forgotten, bill number, denomination, number of forgotten bills, with / without unknown medium. The medium information is transferred to the main control unit (SB9). In response to this, the main control unit 21 receives the transaction information (customer account number / bank code / branch number / name) and the forgotten medium information (forgotten amount / banknote number / denomination / collection). The number of forgotten bills and the presence / absence of unknown medium) are recorded and stored in the storage device 22 as forgotten information (SB10).
<Forgot banknote return operation>
This forgotten information is retrieved from the forgotten information in the storage device 22 from the customer information (account number, bank code, branch number, etc. recorded in the magnetic part of the cash card or passbook), and when the corresponding person operates, As shown in FIG. 7, a “forgetting banknote” key 36 is displayed on the transaction selection screen of the customer operation unit 23.
[0022]
Here, when the customer selects and presses the “with bill forgetting” key 36 on the transaction selection screen, the presence / absence of unknown medium is determined (SC1), and if not, the “return screen” in FIG. 8 is displayed and stored. The forgotten amount is displayed on the screen from the forgotten information recorded in the device 22 (SC2). If an unknown medium is included, the amount is not displayed and the screen for entering the amount to be forgotten in FIG. 9 is displayed (SC5).
[0023]
When there is no unknown medium, when the “confirm” key 37 is pressed (SC3), the banknotes stored in the forgetting taking-in cassette are separated and transported, the banknote numbers are read by the character recognition unit 5, and only the banknote numbers that coincide with each other are read. It is transported and returned to the customer service unit 2 (SC4). Unmatched banknotes are temporarily held in the deposit / withdrawal unit 6, and after the matched banknotes are returned, they are separated again and forgotten to be taken in and stored in the cassette 14.
[0024]
On the other hand, when there is an unknown medium, when the customer inputs an amount forgetting to pick up (SC5), it is determined whether the amount of input and the amount forgotten to match (SC6). ). If they do not match, the employee intervention will be returned.
After the forgotten banknote return operation described above, the main control unit 21 erases the information related to the forgetting of the storage device 22. Alternatively, the returned information including the return date and time may be stored in the storage device 22 for a certain period together with the information regarding the forgetting.
[0025]
As described above, according to the first embodiment, by reading the banknote number, it can be confirmed that it is a banknote of the previous transaction, and only the actual banknote that has been forgotten can be returned.
FIG. 10 is a block diagram showing a system configuration showing the second embodiment of the present invention.
[0026]
The structure of the ATM 30 is the same as that shown in FIGS. 1 to 3, so the description is omitted and the same reference numerals are used.
Reference numeral 38 denotes a server as an external device having a shared database, which is connected to each ATM 30 and can share each information.
FIG. 11 is a plan view showing a screen display example of the present embodiment.
[0027]
The operation of this embodiment will be described below.
First, the withdrawal operation, the deposit operation, and other transaction operations are performed in the same manner as in the first embodiment.
<Import operation>
The banknote number that has not been confirmed for receipt is read again by the character recognition unit 5 and the data is sequentially stacked in the memory. After all the banknotes have passed through the character recognition unit 5, the read data stacked in the memory is transferred to the control unit 1. When it is determined whether the transferred data matches the data transferred in the previous operation (data transferred during withdrawal or deposit operation), and it is determined that the bill is a banknote deposited in the previous operation. Then, it is determined whether or not all the previous transactions have been prepared. If all of the previous transactions are complete, it is assumed that there is no unknown medium and forgetting to remove it. If a banknote number that does not match is generated, there is a possibility that an abnormal operation has been performed. Therefore, all the banknotes taken in by the taking-in process are set as unknown media.
[0028]
After the above determination, the banknotes that have been character-recognized by the taking-in operation are stored in the take-in taking-in cassette 14. The control unit 1 notifies the main control unit 21 that the forgetting has occurred after completion of the taking-in operation, and forgets to forget the amount to be forgotten, bill number, denomination, number of forgotten bills, with / without unknown medium. The medium information is transferred to the main control unit 21. In response to this, the main control unit 21 receives the transaction information (customer account number / bank code / branch number / name) and the forgotten medium information (forgotten amount / banknote number / denomination / collection). The number of forgotten banknotes / with / without unknown medium) is transferred to the server 38 as forgotten information, and is recorded and stored in a storage unit (hereinafter, forgotten information database) of the server as a shared database.
<Forgot banknote return operation>
The forgotten information is read from the customer information (account number, bank code, branch number, etc. recorded in the magnetic part of the cash card or bankbook) and then transferred from the main control unit 21 to the server 38. When the corresponding forgotten information is searched from the forgotten information database and the corresponding person operates, a return screen is displayed on the customer operation unit 23 as shown in FIG. Inform customer of ATM number. Thereafter, the customer presses the “cancel” key 39 if the transaction to be performed at the ATM is to be canceled, and the “confirmation key” 40 if the transaction is continued as it is.
[0029]
If the ATM that has been forgotten is the ATM, after the “confirmation key” 40 is pressed, the customer operation unit displays the transaction selection screen of FIG. It is possible to receive a banknote forgotten in the same procedure as that of the first embodiment.
Further, when the ATM that has been forgotten is the ATM, the banknote forgotten can be received by the same procedure as described above in the ATM of the notified number.
[0030]
The main control unit 21 of the ATM 30 that has been forgotten may obtain the forgotten information by searching the forgotten information database of the server, or the forgotten information may be stored in the main storage unit 21 when the forgotten banknote is loaded. You can leave it and get it. In either case, after the forgotten banknote return operation, the main control unit 21 notifies the server 38 that the return process has been completed. In response to this, the server 38 deletes the forgotten information from the forgotten information database. Alternatively, the main control unit 21 may send returned information including the return date and time to the server 38, and the server 38 may store the information together with the forgotten information for a certain period.
[0031]
As described above, according to the second embodiment, even if a customer forgets an ATM that has been forgotten, the customer can be identified and notified of the forgetting and return processing can be performed.
FIG. 12 is a block diagram showing a system configuration showing the third embodiment of the present invention.
[0032]
Since the ATM 30 has the same configuration as that shown in FIGS. 1 to 3, the description thereof is omitted and the same reference numerals are used.
A host computer 41 is connected to each ATM 30 via the communication devices 42 and 43 and exchanges information.
In the present embodiment, the criterion for determining whether or not the account content can be corrected is based on whether or not there is an unknown medium in the captured banknote.
[0033]
FIG. 13 is a flowchart showing the operation of the present embodiment.
The operation of this embodiment will be described below.
First, the withdrawal operation, the deposit operation, and other transaction operations are performed in the same manner as in the first embodiment.
<Import operation>
The flow of the capturing operation will be described with reference to FIG. The banknote number that has not been confirmed for receipt is read again by the character recognition unit 5 (SD1), and the data is sequentially stacked in the memory (SD2). After all the banknotes pass through the character recognition unit 5 (SD3), the read data stacked in the memory is transferred to the control unit 1 (SD4). It is determined whether the transferred data matches the data transferred in the previous operation (data transferred during withdrawal or deposit operation) (SD5), and is a banknote deposited in the previous operation. If it is determined, it is determined whether or not all the previous transactions are prepared (SD6). If all of the previous transactions are complete, it is assumed that there is no unknown medium and forgetting to remove it. When a banknote number that does not match is generated in SB5, there is a possibility that an abnormal operation has been performed. Therefore, all the banknotes taken in by the taking-in process are set as unknown media.
[0034]
After the above determination, the presence / absence of unknown medium is determined (SD7), and if it is not present, the banknotes recognized by the capturing operation are stored in the stacker units 7-9 (SD8), and the account content correction message is transferred. Is selected (SD9). If there are any, they are stored in the forgetting take-in cassette 14 (SD10), and after the take-in operation is completed, the control unit 1 notifies the main control unit 21 that the forgetting has occurred and The bank number, denomination, number of banknotes forgotten to be removed, and forgotten medium information with / without unknown medium are transferred to the main control unit 21 (SD11). In response to this, the main control unit 21 receives the transaction information (customer account number / bank code / branch number / name) and the forgotten medium information (forgotten amount / banknote number / denomination / collection). The number of forgotten banknotes / with / without unknown medium) is transferred to the host computer 41 as forgotten information, and if SD9 is selected to transfer the account content correction message, this is also transferred (SD12).
<Automatic correction of account details>
When the host computer 41 receives the SD12 message, the host computer 41 automatically corrects the forgotten amount for the account contents. After the correction, the host computer adds the corrected information to the forgotten information transferred in SD12 and stores it for later verification.
[0035]
It is also possible to delete the forgotten information after automatic account content correction. However, if the account content is automatically corrected, the customer may not be aware of forgetting it. Thus, it is preferable to store the forgotten information and the corrected information for a certain period.
Further, when the host computer 41 receives the SD12 message, the host computer 41 does not perform the automatic account content correction process, but holds the correction process until the next transaction is designated, and the next transaction is designated. The transaction may be started after the correction process is performed by displaying such information to the customer.
<Forgot banknote return operation>
The banknotes stored in the forgetting-to-take-in cassette 14 with an unknown medium are returned to the customer by the forgetting-to-remember banknote return operation similar to that in the first or second embodiment.
[0036]
As described above, according to the third embodiment, as long as there is no unknown medium, the amount forgotten can be returned numerically by correcting the account contents.
Moreover, since the forgotten portion is returned immediately after the account contents are corrected, it is possible to avoid the limitation of the payment amount due to the forgotten portion. In other words, there is no inconvenience that the payment transaction cannot be made again unless the payment operation at the time of forgetting is corrected.
[0037]
As described above, in each of the above embodiments, the present invention is applied to an ATM. However, the present invention is not limited to this. It is also applicable to.
In each of the above embodiments, the forgotten medium is described as a banknote and the medium specifying information is described as a banknote number. However, a cash card, a passbook, a statement slip, a transfer card, and the like can be taken in and returned as a forgotten medium. In this case, the cash card number, the passbook number, the statement slip number, the transfer card number, etc. are the medium specifying information.
[0038]
As described above, according to the present invention, since the ATM, the server, or the host computer has the forgotten information, the forgotten information can be returned without human intervention, so there is no need for the staff to stop the operation of the ATM. .
[0039]
【The invention's effect】
As described above in detail, in an automatic transaction apparatus that automatically conducts a transaction by a customer's operation and takes in a medium forgotten in the transaction into the apparatus, when the customer forgets the medium released by the apparatus, Recognizing the medium specifying information for specifying the medium and the customer specifying information for specifying the customer, storing the information in association with each other, and when the forgotten customer operates again, the customer The media that matches the media specific information corresponding to the specific information is fed out from the device and returned to the customer. The actual forgotten media that was previously imported from the apparatus can be returned by the above operation.
[0040]
As a result, it is possible to return a specific forgotten medium to a specific forgotten customer without any human intervention, thereby saving the staff involved in returning the forgotten medium and preventing suspension of ATM operation. effective.
In the above configuration, when the customer forgets the medium released by the device, in addition to the medium specifying information and the customer specifying information, the device specifying information for specifying the device is further recognized, and these information are associated with each other. If the device corresponding to the customer identification information is the device corresponding to the customer identification information when the customer who has forgotten to perform the operation again, the forgetting correspondence corresponding to the customer identification information is stored. If the media is fed out from the device and returned to the customer and the device is a device other than the device, if the customer is prompted to return the device with the corresponding device, the customer who has operated a different device may be prompted to return the forgotten media. it can. Thereby, there is an effect that the serviceability of return is further improved.
[0041]
Furthermore, in the above configuration, when the forgotten customer operates again, the amount corresponding to the forgotten medium corresponding to the customer specifying information is automatically corrected for the account corresponding to the customer specifying information. Thus, if it is returned to the customer, the operation of returning the forgotten medium is only the data processing in the account. This has the effect of further simplifying the process of returning the forgotten medium.
[0042]
Furthermore, according to the second invention, device specifying information is added to the forgotten information and sent to the shared database by the communication means. On the other hand, each time customer information is input in the device, the communication means The shared database is searched for whether or not there is matching forgotten information, and if there is, it is retrieved, and the display means displays part or all of the forgotten information. If the device matches the device identification information of the forgotten information, the customer forgets to return the forgotten media that matches the medium identification information of the forgotten information from within the ATM by the customer's operation. Even if you forget the device, other devices connected to the shared database will identify and notify the device that you have forgotten to remove. It is possible to return the kind of elaborate take forgotten media.
[0043]
Further, according to the third invention, when the medium is forgotten to be taken out, the medium to be taken out is taken in, the medium specifying information of the forgotten medium is read by the medium specifying information reading means, and the forgotten customer is read by the account specifying information extracting means. Account identification information is extracted, at least the medium identification information and customer identification information including customer identification information are transferred to the external device by the transfer means, and further, the account contents can be corrected by determining whether the account contents can be corrected by the determination means. If it is determined that the transfer of the account content correction message is selected by the selection means, and the account content correction message is transferred to the external device by the transfer means, it is forgotten when the forgetting medium is taken in at the ATM. It is possible to specify a medium and a customer who has forgotten to take the account and automatically correct the account contents.
[0044]
As a result, it is possible to return a specific forgotten medium to a specific forgotten customer without any human intervention, thereby saving the staff involved in returning the forgotten medium and preventing suspension of ATM operation. effective.
[Brief description of the drawings]
FIG. 1 is a schematic diagram showing the configuration of a banknote depositing and dispensing machine according to a first embodiment of the present invention.
FIG. 2 is a block diagram showing an ATM system configuration according to the first embodiment of the present invention.
FIG. 3 is a perspective view showing an appearance of the ATM of FIG. 2;
FIG. 4 is a flowchart showing the operation of the first exemplary embodiment of the present invention.
FIG. 5 is a flowchart showing the operation of the first exemplary embodiment of the present invention.
FIG. 6 is a flowchart showing the operation of the first exemplary embodiment of the present invention.
FIG. 7 is a plan view showing a screen display example according to the first embodiment of the present invention.
FIG. 8 is a plan view showing a screen display example according to the first embodiment of the present invention.
FIG. 9 is a plan view showing a screen display example according to the first embodiment of the present invention.
FIG. 10 is a block diagram showing a system configuration showing a second embodiment of the present invention.
FIG. 11 is a plan view showing a screen display example according to the second embodiment of the present invention.
FIG. 12 is a block diagram showing a system configuration showing a third embodiment of the present invention.
FIG. 13 is a flowchart showing the operation of the third exemplary embodiment of the present invention.
[Explanation of symbols]
1 Control unit
2 Customer service unit
4 recognition units
5 Character recognition unit
6 Deposit / withdrawal unit
7-9 Stacker unit
14 Forgetting to take in cassette
21 Main control unit
22 Storage device
23 Customer Operation Department
24 Communication Department
26 Banknote depositing and dispensing machine
30 ATM
38 servers
41 Host computer

Claims (3)

In an automatic transaction device that automatically conducts transactions by customer operations and takes in banknotes forgotten in transactions into the device,
When the customer forgets to remove the banknote released by the device, the banknote forgotten to be taken is stored in a dedicated storage unit, and the banknote number of the banknote read by the reading unit before the banknote is released and the customer Store customer identification information for identifying
When the forgotten customer operates again, the customer identification information is acquired from the customer and the banknote stored in the storage unit is separated and conveyed , and the banknote number of the banknote is read by the reading means, the determined whether to Luke matches the bill number corresponding to the stored said customer identification information corresponding to the customer identification information acquired from and,
Return the banknote determined to match by the determination to the customer ,
An automatic transaction apparatus characterized in that banknotes determined not to match are transported to the storage unit and stored again . The automatic transaction apparatus according to claim 1,
When the customer forgets to remove the banknote released by the device, in addition to the banknote number and the customer specifying information, the device specifying information for specifying the device is further recognized, and the information is associated and shared by a plurality of units. Stored in the database,
When the forgotten customer operates again, if the device corresponding to the customer identification information is the device, the banknote is separated and conveyed from the storage unit and matches the banknote number corresponding to the customer identification information. Banknotes to be returned to the customer,
An automatic transaction apparatus that prompts the customer to perform a return operation on the corresponding apparatus if the apparatus is other than the apparatus. The automatic transaction apparatus according to claim 1,
When the forgotten customer operates again, the account corresponding to the customer specifying information is automatically returned to the customer by automatically correcting the amount of the banknote corresponding to the customer specifying information. An automatic transaction apparatus characterized by

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