JPH06266923A - Circulating automatic transaction device - Google Patents

Abstract

PURPOSE:To return a left medium by permitting the transaction of the left medium again. CONSTITUTION:This device is provided with a display operating means 2 for displaying operation guidance and transaction items, guidance display means 8 for displaying the transaction items, collecting means for collecting the left medium, the collecting means is additionally provided with a housing means for housing the left medium collected after the lapse of prescribed time and a returning and ejecting means for returning the left medium corresponding to a return request, and the control means 7 is provided with a deciding means 7a for deciding whether the return request is dealt with or not. Since the left medium can be returned without any human intervention, service is improved by dealing with unmanned operations on holidays.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device having a function of returning a forgotten medium, and more particularly, it can be installed in an automatic machine corner or an unmanned store to return the forgotten medium and operate unmanned. The present invention relates to a return-type automatic transaction device suitable for.

[0002]

2. Description of the Related Art In a conventional return-type automatic transaction device,
Customers make transactions such as deposit, withdrawal or transfer using a transaction medium such as a cash card, passbook or transfer card without the intervention of a bank clerk. Handles a wide variety of media, including coins. If the customer does not take these media even after a predetermined time has passed, for example, "I have something left behind", I will tell the customer by voice, and if the customer forgets to take it,
The medium was collected in the collection box inside the device.

[0003]

In the conventional recycling type automatic transaction device, the collected forget-medium is stored in the collecting box of the mechanism that handles each forget-medium, and the forget-medium is automatically stored in the collecting box. It is possible to capture
It is not possible to remove the forgotten media that was collected without human intervention. Therefore, even if the user forgets to remove the medium after it has been collected, he / she cannot return the forgotten medium from the device unless the window of the store is in business hours. In particular, unmanned stores cannot always respond to a request to return a forgotten medium. Therefore, when the forget-to-take medium is a cash card, there is a problem that it is not possible to withdraw money using another automatic transaction device until the window of the store is open.

The object of the present invention is to allow the customer to
Even if you forget to take a transaction medium such as a cash card,
It is an object of the present invention to provide a return-type automatic transaction device equipped with a mechanism for returning a forgotten medium that can permit a transaction again.

[0005]

In order to achieve the above-mentioned object, a circulation type automatic transaction apparatus according to the present invention includes a display operation means for displaying operation guide, a guide display means for displaying the contents of a transaction, and a transaction. It is provided with a handling means which is connected to the medium entrance / exit and carries out at least deposit / withdrawal and transfer processing, a collecting means for collecting the forgotten medium of the entrance / exit after the transaction, and a control means for controlling at least the collecting means. In the recycle automatic transaction device, the collecting means is provided with a storing means for storing the forgotten medium that has been collected after a predetermined time has passed, and a return discharging means for returning the forgotten medium in response to a request for returning the forgotten medium. Then, the control means is provided with a determination means for determining whether or not the return request is met.

The guide display means may be provided with a forget-to-take item for selecting the kind of the forget-to-take medium requested to be returned.

Further, the determination means may be configured to accept a return request for a forgotten medium when the next forgotten medium is generated or the power is cut off, whichever is earlier.

Further, the judging means permits the return of the forgotten medium only when the transaction details input when requesting the return of the forgotten medium are in agreement with the transaction details counted at the time of collection. But it's okay.

The unremoved medium may be a bill, and the determining means may permit the return of the bill only when the counted amount of the collected bills and the amount requested to be returned match.

The forget-to-take medium may be composed of banknotes, and the return discharging means may return the banknotes counted and collected in the storing means in response to the return request.

Further, the unforgettable medium may be a bill, and the returning / discharging means may return the bill for dispensing into the storage box in response to a return request.

The forgotten medium may be composed of a credit card, and the returning / discharging means may temporarily stop the transportation of the collected credit card and reversely convey the forgotten medium.

Further, the forget-to-take medium may be a credit card, and the returning / discharging means may be provided with a means for storing the collected credit card separately from a collecting box of the credit card collected other than forgotten. .

Further, the forgotten medium may be composed of a credit card, and the guide display means may be arranged so as to input a passbook and input an account number or a card registrant name when the collected credit card is requested to be returned. .

The forgetting medium is a credit card card, and the judging means returns the credit card only when the registered personal identification number of the collected credit card and the inputted personal identification number are collated and matched. May be permitted.

Further, the control means is connected to the central control means, and among the plurality of storage means provided at the same place in response to the return request of the forgotten medium based on the information of the central control means, the forgotten medium is removed. It is also possible to have a configuration in which any one of the collected storage means can be specified and displayed.

Further, the forgotten medium may be a cash card.

[0018]

According to the present invention, if a customer uses a transaction medium such as a cash card and a passbook to make a transaction for a medium such as a banknote, and a forget-to-take medium occurs after the transaction,
Whether or not to respond to the return request by a user who notices that the forget-to-take medium is collected after a predetermined time and stores it in a predetermined place, by making a request for returning the forget-to-take medium by a predetermined procedure The determination is made, and as a result, the forgotten medium is returned.

[0019]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An example of an automatic teller machine will be described as an embodiment of the present invention with reference to FIGS. As shown in FIG. 1, a bill handling mechanism (handling means) 60 for handling bills.
And a coin handling mechanism (handling means) 70 for handling coins,
A display operation unit (display operation means) 2 for a user to input information necessary for a transaction to the automated teller machine or to display operation guidance to the user from the automated teller machine, and a cash as a transaction medium for the customer. A card slip handling mechanism 90 that reads and writes information such as cards and issues transaction details, and a passbook handling mechanism 80 (handling means) that performs processing such as passbook entry, and guides customers to the contents of transactions. A guide display unit (guide display means) 8 for controlling, a control unit (control means) 7 for controlling each handling mechanism, a deposit separating mechanism 11 for collecting forgotten forgotten mediums in the entrances / outlets 3 to 6 after the end of the transaction. In the return-type automatic transaction device, the storage means 63 comprises a reject box 19 or the like for storing a forgotten medium that has been collected after a predetermined time has passed, and the collection means 61. The control unit 7 is provided with a determination unit 7a for determining whether or not to respond to the return request, which is composed of the return discharge unit 62 including the separation mechanism 25a, 24a or the like for returning the forgotten medium in response to the body return request. It is a composition. The control means is connected to a central control means (not shown). The handling mechanism for bills, coins, passbooks, and card slips has a bill deposit / withdrawal port 3 as a contact point with the customer.
A coin deposit / withdrawal port 4, a passbook entry / exit 5, and a card slip entry / exit 6 are provided. Further, as a means for detecting the insertion and removal of the transaction medium at each of the entrances and exits 3 to 6,
A sensor (not shown) is provided. For example, the sensor is formed of a transmission type sensor that is turned on and off optically.

When the customer conducts a transaction by the automatic teller machine and does not take out the output medium, the sensor monitors and collects the forgotten medium inside the device after a predetermined time has passed.

FIG. 2 is an internal structural view showing an embodiment of the bill handling mechanism 60 shown in FIG. As shown in FIG. 2, one banknote is placed at the bottom of the deposit / withdrawal port 3 which also serves as a deposit / withdrawal port.
Deposit Separation Mechanism 11 for Separating Each Sheet, and Deposit Separation Mechanism 11
And a stacking mechanism 12 for stacking dispensed bills or deposit return bills. The bills separated one by one by the deposit separating mechanism 11 are transferred to the discriminator 13 via the transport path, while the bills conveyed to the stacking mechanism 12 are transferred via the discriminator 13. come. On the other downstream side of the discriminator 13, a temporary stacking mechanism 14 for temporarily holding the determined deposited banknotes, and a separator 15 below the temporary stacking mechanism 14 and a replenishment safe (hereinafter referred to as a refill safe for replenishing the dispensed banknotes). , And a replenishment reject box 16a integrated with the safe 16 for accumulating rejected bills of replenishment bills are arranged in a part of the safe 16. A bill thickness detection mechanism 17 is provided in a stage before the discriminator 13, and a bill sorter (hereinafter, referred to as a gate) 18 is provided in a stage after the discriminator 13.

Gates 18a and 18b are provided in the middle of the conveying path between the gate 18 and the temporary stacking mechanism 14, and a gate 18c is provided at the latter stage of the gate 18a. At the latter stage thereof, the banknotes that have been forgotten to be collected and rejected bills are rejected A reject box 19 is provided for vertically storing and storing.
In addition, a gate 18 is provided between the gate 18 and the integration mechanism 12.
Stacking mechanism 20 for temporarily stacking d and reject tickets at the time of deposit
And are provided respectively. In the middle of the conveying path from the deposit separating mechanism 11 to the thickness detecting mechanism 17, a 10,000-yen bill, a 1,000-yen bill,
Storage boxes 21, 22, and 23 for storing 5,000-yen bills are provided, and a 10,000-yen bill accumulation mechanism 24, a 1,000-yen bill accumulation mechanism 25, and a 5,000-yen bill accumulation mechanism are further provided through gates 18e, 18f, and 18g. A mechanism 26 is provided. Further, a front / back reversing mechanism 27 is provided between the gate 18 and the gate 18a so that the banknotes are reversed, and the temporary stacking mechanism 14,
In the vicinity of the 10,000-yen banknote stacking mechanism 24, the 1,000-yen banknote stacking mechanism 25, and the 5,000-yen banknote stacking mechanism 26, respective banknote separating mechanisms 14 are provided.
a, 24a, 25a, 26a are arranged. In addition,
The safe 16 is refilled with bills after being taken out by opening the outside door of the automatic teller machine, and then stored again inside.

In the automatic teller machine, when the number of dispensed banknotes exceeds the number of deposited banknotes, the dispensed banknotes become insufficient, and it becomes necessary to supplement the dispensed banknotes. In this case, in order to be able to load the replenishment bill into the replenishment port even during the transaction of the apparatus, a replenishment safe 16 is provided below the temporary accumulation unit 14 of the deposited bills, and the temporary accumulation unit 14 and the replenishment safe are further provided. 1
A separator 15 that separates the banknotes that have been temporarily accumulated from the banknotes 6 and the banknotes that are to be replenished is provided. With this configuration, banknotes can be loaded at any time as supplements of dispensed banknotes regardless of whether or not the apparatus is processing. After the bills are replenished, normal transactions are possible regardless of the presence or absence of bills in the safe 16.

The operation of the bill handling mechanism in this embodiment will be described with reference to FIG. The deposit operation is performed by the customer as shown in Figure 1.
By making a deposit request from the display operation unit 2 shown in
When a bill is inserted into the deposit / withdrawal port 3, the deposit / separation mechanism 11 separates the bills one by one, and the transport paths 28, 28a, 28b, 28
It is sent to the discriminator 13 through c and 29. The banknotes determined to be genuine by the discriminator 13 are accumulated in the temporary accumulation mechanism 14 via the gates 18, 18a, 18b. At this time, the front ticket and the back ticket of the bill are discriminated by the discriminator 13, and based on the result, the front ticket passes through the conveyance path 30 and the back ticket is the front / back reversing mechanism 2
After passing through the transport path 31 via 7, the sheets are stacked in the temporary stacking mechanism 14. On the other hand, rejected banknotes that cannot be discriminated by the discriminator 13 are accumulated on the belt 33 of the conveyance path 32 opened by an opening / closing mechanism (not shown) via the gate 18 and the accumulating mechanism 20. When the conveying path 32 is closed by an opening / closing mechanism (not shown), rejected banknotes are collectively conveyed and accumulated in the deposit / withdrawal port 3 by the accumulating mechanism 12 via the gate 18d. Push plate 11 by a motor (not shown)
The reject banknotes in which a is accumulated are pushed out in the direction of the take-out port of the deposit / withdrawal port 3. The customer pulls out this rejected bill,
By pressing the processing key of the display operation unit 2, the customer is notified of the counting result of the deposited banknotes. At the same time, the banknotes accumulated in the temporary accumulation mechanism 14 are separated and fed one by one by the separation mechanism 14a, pass through the transport path 34, and pass through the discriminator 1
In 3, it is determined whether the bill can be used as a dispensed bill. The 10,000-yen, 1,000-yen, and 5,000-yen bills that have been determined to be usable are the gate 18,
18d, the transfer path 28, the gates 18e, 18f, 1
By being stored in the storage boxes 21, 22 and 23 via 8g and the other banknotes in the lower stage of the reject box 19 via the gates 18, 18a and 18c, respectively,
The deposit operation ends.

Next, the dispensing operation will be described. When the user requests the withdrawal of cash from the display operation unit 2, the 1,000-yen bills and the 10,000-yen bills stored in the storage boxes 21 and 22 are separated and delivered one by one by the separating mechanisms 25a and 24a, respectively. The denomination is determined by the container 13, and is accumulated in the deposit / withdrawal port 3 by the accumulation mechanism 12. This is the same as the reject bill at the time of deposit, and push plate 11 in the take-out direction of deposit / withdrawal port 3.
extruded by a. Banknotes determined by the discriminator 13 to be unsuitable for withdrawal are stored in the lower stage of the reject box 19 via the gates 18, 18a, 18c. This completes the withdrawal operation.

Next, the means 6 for collecting the forgotten medium (banknote)
The operation of No. 1 will be described. When the user forgets to take out the dispensed banknote, the deposit separating mechanism 11 is operated after a predetermined time has passed.
Are separated one by one by the transfer path 28, 28a, 28
It is sent to the discriminator 13 through b, 28c and 29. The bills collected by the discriminator 13 are counted, and the bills are transferred to the gates 18 and 18
It is stored in the upper stage of the reject box 19 via a and 18c. This ends the recovery operation.

Usually, since the reject box 19 is not provided with a separating mechanism, the banknotes collected as the forgotten medium are taken out from the apparatus only by hand. In order to convey the banknotes collected due to forgetting to pick them up again to the deposit / withdrawal port 3 without manpower, it is achieved by making the reject box 19 a reseparable mechanism. Similar to 21, 22, and 23, a dedicated transport path is required in addition to the stacking mechanism and the separating mechanism, which is not a good idea for downsizing the device.

In this embodiment, if the banknote is forgotten,
Only when the transaction is permitted by a predetermined procedure and the amount entered by the user by the determination means 7a provided in the control means 7 and the amount counted when the forgotten medium is collected match,
As with ordinary withdrawals, the amount of money corresponding to the banknotes left behind in the storage boxes 21, 22, 23 is set to the separating mechanism 25a, 24a.
And the like, and the payout is performed again. The judging means 7a is composed of a memory for storing the amount of money counted at the time of collecting the banknotes and a circuit for comparing the amount of money input at the time of the return request and judging whether or not they match.

Next, the return of a cash card as a forgotten medium will be described.

FIG. 3 shows the card slip handling mechanism 9 shown in FIG.
It is an internal structure figure of the card handling mechanism which shows an example of 0. As shown in FIG. 3, a group of rollers for conveying the card 41 is provided inside the entrance / exit 42 of the card 41 such as a credit card with a magnetic stripe (credit card), an IC card and a cash card. An embossed optical reading unit 44 provided on the card 41 is provided at the rear stage of the card reader / writer unit 43 for reading and writing magnetic information of the card 41, and a recovery box 46 for the card 41 is provided at the rear stage thereof. A transfer ticket issuing unit 45 is provided.

The operation of the card handling mechanism in this embodiment will be described with reference to FIG. When the user requests cash withdrawal from the display operation unit 2 shown in FIG. 1,
The card handling mechanism can receive the card 41. The card 41 inserted from the entrance / exit 42 is conveyed to the card reader / writer unit 43 by the rollers 47a, 47b and the rollers 48a, 48b, and the financial institution number, branch number, account number, etc. are read by the magnetic heads 43a, 43b. . While the required magnetic information is being read by the card reader / writer unit 43, the user inputs the personal identification number from the display / operation unit 2. Following the card reader / writer unit 43, the card 41 is conveyed to the embossed optical reading unit 44, and the emboss is read by the emboss reader 44a. While the emboss is being read, the customer is required to operate the display operation unit 2
Enter more amount. After that, the control means 7 communicates with a central office (central control means) not shown, and collates the personal identification number registered in the card 41 with the personal identification number entered by the customer. Withdrawal count is performed by the handling mechanism. Next, the card 41 is reversely conveyed by the returning and discharging unit 62 including a group of rollers and is discharged together with the bill.

The personal identification number registered in the card 41,
The password is collated with the personal identification number entered by the customer, and if the two do not match, the card 41 is conveyed backward and returned to the customer. However, if the personal identification numbers do not match even after the specified number of times, the card 41 is the transfer ticket issuing unit 45.
And is stored in the collection box 46 via the gate 49.

Next, the operation of issuing a transfer ticket will be described. When a transfer ticket issuance request is issued by a predetermined procedure, one transfer ticket 45a is delivered by the separating mechanism 45b, and is conveyed by the roller group to the printing mechanism 50 via the gate 49. On the transfer ticket 45a, necessary information is printed out by the printing mechanism 50. Thereafter, the card reader / writer unit 43 writes necessary magnetic information such as the transfer destination, and the information is ejected from the entrance / exit 42.

Next, the operation of the forgetting medium recovery means will be described. When the customer forgets to take out the ejected card 41 or the transfer ticket 45a, and a medium forgot to take out occurs, after a predetermined time has passed, it is taken in again by the roller group and conveyed.
The card 41 and the transfer ticket 45a are the card reader / writer unit 43 and the embossed optical reading unit 4
It is conveyed to the transfer ticket issuing unit 45 via 4 and is stored in the collection box 46 via the gate 49. This ends the recovery operation.

Usually, since the recovery box 46 is not provided with a separating mechanism, the card (forgotten media) 41 recovered by forgetting to take it out is taken out from the device only by hand. In order to convey the card 41 collected due to forgetting to pick it up again to the entrance / exit 42 without manpower, it is achieved by making the collection box 46 a reseparable mechanism, but the integrated separation mechanism complicates the device. In addition to this, an extra collection box is required to separate normal collection cards and collection cards due to forgetting to collect. Therefore, the depth dimension of the card handling mechanism becomes large, which is not a good idea for downsizing the device.

In this embodiment, when the card 41 is forgotten to be taken, the card 41 is conveyed to the transfer ticket issuing unit 45 by the collecting operation, and then the collecting conveyance path 4 is passed through the gate 49.
6a. Collection transport path (returning and discharging means) 46a
Then, the card 41 is replaced with the rollers 51a and 51b and the roller 52.
It is stopped while being sandwiched between a and 52b, and the return transaction of the forgotten card is permitted by a predetermined procedure,
Only when it is judged by the judging means that the personal identification number entered by the user matches the personal identification number registered in the forgotten collection card, the forgotten collection card 46
The method of carrying out reverse conveyance from a and discharging was used.

FIG. 4 shows the display operation unit 2 of the automatic teller machine.
Is a display example of. In addition to ordinary cash withdrawal and deposit transaction items, we also have "forgot" transaction items. The display operation unit 2 is supposed to display only the transaction item in which a transaction is made, and if there is no forgetting to take, "forgetting to take" is not displayed. If there is a forgotten media item collected in the automated teller machine and the customer who has forgotten to choose the transaction item of "forgetting", the function for returning the forgotten media item operates.

FIG. 5 is an example of a display displayed on the display / operation unit 2 when the transaction item “forget” is selected as shown in FIG. Here, the type of the forgotten medium is selected. In the case of transaction items, only those that are in transaction are displayed, but in the case of forgetting media, all types of media are always displayed, and multiple automated teller machines (storage means) installed in the same place are displayed. Among the above), even if the user does not remember the automated teller machine that has forgotten to take the medium and does not store the forgotten medium, the forgotten medium is stored by a predetermined operation. Any one of the other automated teller machines is specified by the central control means and can be displayed on the guide display means or the like via the control means.

FIG. 6 shows the "cash card" shown in FIG.
7 is a flowchart of an example of returning a forgotten medium when selecting. In step 101, the determination means determines whether or not there is a forgotten card in the device. If there is a forgotten card, the process proceeds to step 102.
If no, go to step 110. In step 102, if the customer has a passbook, step 10
If not, go to step 104. In step 103, the customer uses the passbook handling mechanism 8
Insert it into the passbook entry / exit 5 of 0. Step 1 after inserting the passbook
Go to 05. In step 104, the customer inputs the registrant name of the card. The card registrant name is not limited as long as it can prevent mischief. For example, it may be an account number. After inputting the card registrant name, the process proceeds to step 105. In step 105, the input name is collated with the name registered in the forgotten and collected card. If they match, step 106 is determined. If they do not match, step 113 is determined.
Proceed to. In step 106, the customer inputs the registered personal identification number for the card. After inputting the password, proceed to the next step.

In step 107, the entered personal identification number is collated with the personal identification number registered in the forgotten recovery card, and if both are coincident, step 10 is executed.
8 and if they do not match, the process proceeds to step 115. In step 108, the uncollected card on the collecting conveyance path 46a is returned to the user by reversing the roller group and conveying it to the entrance / exit 42, and proceeds to the next step. In step 109, if there is a passbook inside the device, it is returned to the customer, and the process ends. In step 110, if the forgotten card is not in the device, the central control means determines whether it is in another device in the same automatic machine corner, and if there is an forgotten card, step 111.
If not, the process proceeds to step 112. Step 112
In the case where the forgotten card is not present in any other device in the same automatic machine corner, a message such as "no corresponding device" is displayed and the process ends. In step 111, after displaying the device number of the forgotten card, the process proceeds to the next step. In step 120, it is determined whether or not the device with the forgotten card that the user forgets to take is specified. If the device is specified, the process proceeds to step 121. If not specified, the process ends. In step 113, if the account numbers and names do not match, a message such as "No applicable card" is displayed, and the process proceeds to the next step. Step 1
In 25, if the corresponding forget-to-take card is not in the device, it is determined whether it is in another device in the same automatic machine corner. If not, the process proceeds to step 127. In step 126, after displaying the device number of the corresponding forget-to-take card, the process proceeds to the next step.
In step 127, if there is no device having the corresponding forget-to-take card, a message such as "no device available" is displayed, and the process proceeds to the next step. In step 114, if there is a passbook inside the device, it is returned to the customer, and then the process ends.

In step 121, it is judged whether or not the customer has a passbook. If the customer has a passbook, the step 122 is carried out. If not, the step 12 is carried out.
Go to 3. In step 122, the customer inserts the passbook into the passbook entry / exit 5 of the passbook handling mechanism 80. After inserting the passbook, the process proceeds to step 124. In step 123,
The customer enters the name of the cart registrant. The name is not limited to the name of the card registrant as long as it can prevent mischief. For example, it may be an account number. After entering the cardholder's name, step 12
Go to 4. In step 124, it is judged whether or not the device having the forgotten card corresponding to the name of the card registrant is in another device in the same automatic machine corner. If there is the corresponding device, it is determined in step 126. Proceeds to step 127. In step 115, if the personal identification numbers do not match, it is determined whether the number of inputting the personal identification number is within the specified number of times. If the specified number of times has been reached, the process proceeds to step 116, and if not, the process proceeds to step 119. . There is no limit to the number of times the personal identification number can be entered, but it may be three times, for example. In step 116, a message such as "to the counter at a later date" is displayed, and then the process proceeds to the next step. In step 117, if there is a passbook inside the device, it is returned to the customer, and then the process proceeds to the next step. In step 118, the uncollected card on the recovery conveyance path 46a is stored in the recovery box 46 by rotating the roller group, and then the process ends. In step 119, if the personal identification numbers do not match and the number of inputting the personal identification number is within the specified number of times, a message such as "The personal identification number is different" is displayed, and then the process proceeds to step 106 to input the personal identification number again. I do. As can be seen from the present embodiment, a card registrant name input unit is provided before inputting the personal identification number to prevent mischief. Also,
In order to improve the operability of customers, it is now possible to omit entering the name if there is a passbook.

FIG. 7 is a flow chart showing an embodiment of returning the forgotten medium when "banknote" is selected in FIG. In step 201, it is judged whether or not there is a banknote left behind in the apparatus. If there is a banknote left behind in the device, the step 202 is carried out.
Proceed to. In step 202, the customer inserts the cash card into the card inlet / outlet 42 of the card handling mechanism. After inserting the cash card, proceed to the next step. In step 203, the customer inputs the registered personal identification number on the card 41. After inputting the password, proceed to the next step. In step 204, the entered personal identification number is compared with the personal identification number registered for the card 41, and if they match, step 20
5, the process proceeds to step 212 if they do not match. In step 205, the entered personal identification number is compared with the personal identification number used in the transaction of the banknotes that have been forgotten and collected,
If they match, the process proceeds to step 206, and if they do not match, the process proceeds to step 214. In step 206,
The customer inputs the amount forgotten. After inputting the amount of money left over, proceed to the next step. In step 207, the judgment means compares the inputted amount of money with the amount of money counted in the forgotten collection. If they match, the process proceeds to step 208, and if they do not match, the process proceeds to step 216. If you intentionally forget to withdraw some of the withdrawn money,
In the case of a counting error or the like at the time of collection, the amount of money does not match, but since the banknotes that have been forgotten and collected are stored in the storage means separately from other banknotes in the device, troubles can be prevented. In step 208, the same amount as the forgotten banknote is separated and fed out from the storage box of the banknote handling mechanism, discharged to the deposit / withdrawal port in the same manner as withdrawal, and returned to the customer together with the card, after which the process ends. In step 209, if the uncollected banknotes are not in the device, the central control unit determines whether or not they are in another device in the same automatic machine corner. Proceeds to step 211. In step 210, after displaying the device number of the forgotten banknote, the process ends. In step 211, if there is no leftover banknote in any other device in the same automatic machine corner, a message such as "no corresponding device" is displayed, and then the process ends.

In step 210, after displaying the device number of the forgotten banknote, the process proceeds to the next step. In step 218, it is determined whether or not the device with the banknote that the customer has forgotten to specify is specified. If the device is specified, the process ends. If not specified, the process ends. Step two
When the personal identification numbers do not match at 14, the display such as "No corresponding number" is displayed, and the process proceeds to the next step.
In step 223, if the corresponding uncollected banknote is not in the device, it is determined whether or not it is in another device in the same automatic machine corner, and if there is the corresponding uncollected banknote, the process proceeds to step 224. If not, step 2
Go to 25. At the stub 224, after displaying the device number of the corresponding uncollected banknote, the process proceeds to the next step. In step 225, if there is no device having the corresponding uncollected banknote, a message such as "no corresponding device" is displayed, and the process proceeds to the next step. After returning the card to the customer in step 215, the process ends.

At step 219, the customer inserts the cash card into the card inlet / outlet 42 of the card handling mechanism. After inserting the cash card, proceed to the next step.
At step 220, the customer inputs the registered personal identification number on the card 41. After entering the PIN code,
Go to the next step. In step 221, the entered personal identification number is compared with the personal identification number registered for the card 41, and if they match, step 2
22 and if they do not match, go to step 212. If the personal identification numbers do not match in step 212,
After displaying a message such as "The password is wrong", proceed to the next step. After returning the card to the customer in step 213, the process ends.

In step 222, it is judged whether or not the device having the forgotten banknote corresponding to the personal identification number of the card is in another device in the same automatic machine corner, and if there is the corresponding device, it is determined in step 224. If not, go to step 225. If the amounts do not match in step 216, a message such as "to the counter at a later date" is displayed, and the process proceeds to the next step. After returning the card to the customer in step 217, the process ends.

The deadline for accepting the return request for the forgotten medium in the above embodiment differs depending on the operating mode of the automated teller machine. It is preferable that the device that shuts off the power at night considers the initialization at the time of restarting the device and accepts only on the day when the transaction is performed, but with the device operating for 24 hours, until the next forget-medium occurs. It is preferable to accept. In addition to cash cards and banknotes, there are transfer tickets and passbooks shown in FIG.
Although the degree of urgency is different, the return process is basically the same as for cash cards and banknotes.

According to this embodiment, even if the user accidentally forgets to forget a medium for which he / she has forgotten to take it, he / she can perform a predetermined procedure without changing the mechanism of the apparatus and only by changing the control program. You can return the media by following the.

[0048]

According to the present invention, since a forgotten medium can be returned without human intervention, it is possible to cope with unmanned operation on holidays, the service is improved, and only the control program is changed, so that another device in operation can be operated. Can be applied to.

[Brief description of drawings]

FIG. 1 is a perspective view showing an embodiment of the present invention.

FIG. 2 is a configuration diagram showing an embodiment of a bill handling mechanism.

FIG. 3 is a configuration diagram showing an embodiment of a card handling mechanism.

FIG. 4 is a diagram showing a display example of a display operation unit.

FIG. 5 is a diagram showing another display example of the display operation unit.

FIG. 6 is a flowchart showing an example of returning a forgotten card.

FIG. 7 is a flow chart showing an example of returning an uncollected banknote.

[Explanation of symbols]

 1 cash automatic transaction device (automatic transaction device) 2 display operation unit 3 banknote deposit / withdrawal port 6 card voucher entry / exit 7 control unit 7a judging means 19 reject box 21 storage box 22 storage box 23 storage box 41 card 46 collection box 46a for collection Transport path 60 Banknote handling mechanism 61 Collecting means 62 Returning and discharging means 63 Storage means 90 Card slip handling mechanism

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[Procedure amendment]

[Submission date] April 28, 1993

[Procedure Amendment 1]

[Document name to be amended] Statement

[Correction target item name] Full text

[Correction method] Change

[Correction content]

[Document name] Statement

[Title of Invention] Return-type automatic transaction device

[Claims]

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device having a function of returning a forgotten medium, and more particularly, it can be installed in an automatic machine corner or an unmanned store to return the forgotten medium and operate unmanned. The present invention relates to a return-type automatic transaction device suitable for.

[0002]

2. Description of the Related Art In a conventional return-type automatic transaction device,
Customers make transactions such as deposit, withdrawal or transfer using a transaction medium such as a cash card, passbook or transfer card without the intervention of a bank clerk. Handles a wide variety of media, including coins. If the customer does not take these media even after a predetermined time has passed, for example, "I have something left behind", I will tell the customer by voice, and if the customer forgets to take it,
The medium was collected in the collection box inside the device.

[0003]

In the conventional recycling type automatic transaction device, the collected forget-medium is stored in the collecting box of the mechanism that handles each forget-medium, and the forget-medium is automatically stored in the collecting box. It is possible to capture
It is not possible to remove the forgotten media that was collected without human intervention. Therefore, even if the user forgets to remove the medium after it has been collected, he / she cannot return the forgotten medium from the device unless the window of the store is in business hours. In particular, unmanned stores cannot always respond to a request to return a forgotten medium. Therefore, when the forget-to-take medium is a cash card, there is a problem that it is not possible to withdraw money using another automatic transaction device until the window of the store is open.

The object of the present invention is to allow the customer to
Even if you forget to take a transaction medium such as a cash card,
It is an object of the present invention to provide a return-type automatic transaction device equipped with a mechanism for returning a forgotten medium that can permit a transaction again.

[0005]

In order to achieve the above-mentioned object, the recycle type automatic transaction apparatus according to the present invention is provided with an operation guide and
A display operation means for displaying the transaction items, a guide display means for displaying the transaction items, and handling means for connecting at least withdrawal and transfer processing as inlet and outlet of the transaction medium, left behind in the entering outlet after the close of trading Collection means for collecting the medium,
In a return-flow type automatic transaction device comprising at least a control means for controlling the recovery means, the recovery means includes a storage means for storing an uncollected medium collected after a predetermined time has passed,
A return discharge means for returning the forgotten medium in response to the return request for the forgotten medium is additionally provided, and the control means is provided with a determination means for determining whether or not the forgotten medium is met.

The display operation means may be provided with a forget-to-take item for selecting the kind of the forget-to-take medium requested to be returned.

Further, the determination means may be configured to accept a return request for a forgotten medium when the next forgotten medium is generated or the power is cut off, whichever is earlier.

Further, the judging means permits the return of the forgotten medium only when the transaction details input when requesting the return of the forgotten medium are in agreement with the transaction details counted at the time of collection. But it's okay.

The unremoved medium may be a bill, and the determining means may permit the return of the bill only when the counted amount of the collected bills and the amount requested to be returned match.

The forget-to-take medium may be composed of banknotes, and the return discharging means may return the banknotes counted and collected in the storing means in response to the return request.

Further, the unforgettable medium may be a bill, and the returning / discharging means may return the bill for dispensing into the storage box in response to a return request.

The forgotten medium may be composed of a credit card, and the returning / discharging means may temporarily stop the transportation of the collected credit card and reversely convey the forgotten medium.

Further, the forget-to-take medium may be a credit card, and the returning / discharging means may be provided with a means for storing the collected credit card separately from a collecting box of the credit card collected other than forgotten. .

Further, the forgotten medium may be a credit card, and the display operation means may be arranged to input a passbook and input an account number or a card registrant name when the collected credit card is requested to be returned. .

The forgetting medium is a credit card card, and the judging means returns the credit card only when the registered personal identification number of the collected credit card and the inputted personal identification number are collated and matched. May be permitted.

Further, the control means is connected to the central control means, and among the plurality of storage means provided at the same place in response to the return request of the forgotten medium based on the information of the central control means, the forgotten medium is removed. It is also possible to have a configuration in which any one of the collected storage means can be specified and displayed.

Further, the forgotten medium may be a cash card.

[0018]

According to the present invention, if a customer uses a transaction medium such as a cash card and a passbook to make a transaction for a medium such as a banknote, and a forget-to-take medium occurs after the transaction,
Whether or not to respond to the return request by a user who notices that the forget-to-take medium is collected after a predetermined time and stores it in a predetermined place, by making a request for returning the forget-to-take medium by a predetermined procedure The determination is made, and as a result, the forgotten medium is returned.

[0019]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An example of an automatic teller machine will be described as an embodiment of the present invention with reference to FIGS. In this example
As shown in FIG. 1 , the automated teller machine 1 includes a bill handling mechanism (handling means) 60 for handling bills, a coin handling mechanism (handling means) 70 for handling coins, and a customer as an automated teller machine. A display operation unit (display operation means) 2 for inputting information necessary for transactions and displaying operation guidance and transaction items to the customer from the automated teller machine, and information such as a cash card which is a transaction medium of the customer. Card slip handling mechanism 90 for reading, writing, issuing transaction details, etc.
, A passbook handling mechanism 80 (handling means) for processing a passbook, a guide display unit (guidance display unit) 8 for displaying transaction items, and a control unit (control unit) for controlling each handling mechanism.
7, and the control means 7 is provided with a determination means 7a for determining whether or not to respond to a return request for a forgotten medium . The control means is connected to a central control means (not shown). Further, each of the handling mechanism for bills, coins, passbooks and card slips has a bill deposit / withdrawal port 3, a coin deposit / withdrawal port 4, a passbook entry / exit 5, and a card slip entry / exit 6 as contact points with users. Is provided. In addition, each entrance / exit 3 ~
6 is provided with a sensor (not shown) as a means for detecting the insertion of the transaction medium and the withdrawal of the transaction medium. For example, the sensor is formed of a transmission type sensor that is turned on and off optically.

When the customer conducts a transaction by the automatic teller machine and does not take out the output medium, the sensor monitors and collects the forgotten medium inside the device after a predetermined time has passed.

Each mechanism including the bill handling mechanism 60
Is equipped with a mechanism for collecting media that users forget to take.
It

FIG. 2 is an internal structural view showing an embodiment of the bill handling mechanism 60 shown in FIG. As shown in FIG. 2, one banknote is placed at the bottom of the deposit / withdrawal port 3 which also serves as a deposit / withdrawal port.
Deposit Separation Mechanism 11 for Separating Each Sheet, and Deposit Separation Mechanism 11
And a stacking mechanism 12 for stacking dispensed bills or deposit return bills. The bills separated one by one by the deposit separating mechanism 11 are transferred to the discriminator 13 via the transport path, while the bills conveyed to the stacking mechanism 12 are transferred via the discriminator 13. come. On the other downstream side of the discriminator 13, a temporary stacking mechanism 14 for temporarily holding the determined deposited banknotes, and a separator 15 below the temporary stacking mechanism 14 and a replenishment safe (hereinafter referred to as a refill safe for replenishing the dispensed banknotes). , And a replenishment reject box 16a integrated with the safe 16 for accumulating rejected bills of replenishment bills are arranged in a part of the safe 16. A bill thickness detection mechanism 17 is provided in a stage before the discriminator 13, and a bill sorter (hereinafter, referred to as a gate) 18 is provided in a stage after the discriminator 13.

Gates 18a and 18b are provided in the middle of the conveying path between the gate 18 and the temporary stacking mechanism 14, and a gate 18c is provided at the latter stage of the gate 18a. At the latter stage, the forgotten banknotes are collected and the dispensed banknotes are rejected. A reject box 19 is provided for vertically storing and storing.
In addition, a gate 18 is provided between the gate 18 and the integration mechanism 12.
Stacking mechanism 20 for temporarily stacking d and reject tickets at the time of deposit
And are provided respectively. In the middle of the conveying path from the deposit separating mechanism 11 to the thickness detecting mechanism 17, a 10,000-yen bill, a 1,000-yen bill,
Storage boxes 21, 22, and 23 for storing 5,000-yen bills are provided, and a 10,000-yen bill accumulation mechanism 24, a 1,000-yen bill accumulation mechanism 25, and a 5,000-yen bill accumulation mechanism are further provided through gates 18e, 18f, and 18g. A mechanism 26 is provided. Further, a front / back reversing mechanism 27 is provided between the gate 18 and the gate 18a so that the banknotes are reversed, and the temporary stacking mechanism 14,
In the vicinity of the 10,000-yen banknote stacking mechanism 24, the 1,000-yen banknote stacking mechanism 25, and the 5,000-yen banknote stacking mechanism 26, respective banknote separating mechanisms 14 are provided.
a, 24a, 25a, 26a are arranged. In addition,
The safe 16 is refilled with bills after being taken out by opening the outside door of the automatic teller machine, and then stored again inside.

In the automatic teller machine, when the number of dispensed banknotes exceeds the number of deposited banknotes, the dispensed banknotes run short and it becomes necessary to supplement the dispensed banknotes. In this case, in order to be able to load the replenishment bill into the replenishment port even during the transaction of the apparatus, a replenishment safe 16 is provided below the temporary accumulation unit 14 of the deposited bills, and the temporary accumulation unit 14 and the replenishment safe are further provided. 1
A separator 15 that separates the banknotes that have been temporarily accumulated from the banknotes 6 and the banknotes that are to be replenished is provided. With this configuration, banknotes can be loaded at any time as supplements of dispensed banknotes regardless of whether or not the apparatus is processing. After the bills are replenished, normal transactions are possible regardless of the presence or absence of bills in the safe 16.

In FIG . 2, after the transaction is completed,
Forgot banknotes that have been forgotten will be deposited after the specified time.
Recovered by the recovery means 61 including the separating mechanism 11 and the like,
Stored by the storage means 63 including the eject box 19 etc.
Paid. In addition, it is separated according to the request to return the forgotten banknotes.
By the return discharge means 62 including the mechanism 25a, 24a, etc.
Returns forgotten banknotes.

The operation of the bill handling mechanism in this embodiment will be described with reference to FIG. The deposit operation is performed by the customer as shown in Figure 1.
By making a deposit request from the display operation unit 2 shown in
When a bill is inserted into the deposit / withdrawal port 3, the deposit / separation mechanism 11 separates the bills one by one, and the transport paths 28, 28a, 28b, 28
It is sent to the discriminator 13 through c and 29. The banknotes determined to be genuine by the discriminator 13 are accumulated in the temporary accumulation mechanism 14 via the gates 18, 18a, 18b. At this time, the front ticket and the back ticket of the bill are discriminated by the discriminator 13, and based on the result, the front ticket passes through the conveyance path 30 and the back ticket is the front / back reversing mechanism 2
After passing through the transport path 31 via 7, the sheets are stacked in the temporary stacking mechanism 14. On the other hand, rejected banknotes that cannot be discriminated by the discriminator 13 are accumulated on the belt 33 of the conveyance path 32 opened by an opening / closing mechanism (not shown) via the gate 18 and the accumulating mechanism 20. When the conveying path 32 is closed by an opening / closing mechanism (not shown), rejected banknotes are collectively conveyed and accumulated in the deposit / withdrawal port 3 by the accumulating mechanism 12 via the gate 18d. Push plate 11 by a motor (not shown)
The reject banknotes in which a is accumulated are pushed out in the direction of the take-out port of the deposit / withdrawal port 3. The customer pulls out this rejected bill,
By pressing the processing key of the display operation unit 2, the customer is notified of the counting result of the deposited banknotes. At the same time, the banknotes accumulated in the temporary accumulation mechanism 14 are separated and fed one by one by the separation mechanism 14a, pass through the transport path 34, and pass through the discriminator 1
In 3, it is determined whether the bill can be used as a dispensed bill. The 10,000-yen, 1,000-yen, and 5,000-yen bills that have been determined to be usable are the gate 18,
18d, the transfer path 28, the gates 18e, 18f, 1
By being stored in the storage boxes 21, 22 and 23 via 8g and the other banknotes in the lower stage of the reject box 19 via the gates 18, 18a and 18c, respectively,
The deposit operation ends.

Next, the dispensing operation will be described. When the user requests the withdrawal of cash from the display operation unit 2, the 10,000-yen bills and the 1,000-yen bills stored in the storage boxes 21 and 22 are separated and fed out one by one by the separating mechanisms 24a and 25a, respectively. The denomination is determined by the container 13, and is accumulated in the deposit / withdrawal port 3 by the accumulation mechanism 12. This is the same as the reject bill at the time of deposit, and push plate 11 in the take-out direction of deposit / withdrawal port 3.
extruded by a. Banknotes determined by the discriminator 13 to be unsuitable for withdrawal are stored in the lower stage of the reject box 19 via the gates 18, 18a, 18c. This completes the withdrawal operation.

Next, a means 6 for collecting the forgotten medium (banknote).
The operation of No. 1 will be described. When the user forgets to take out the dispensed banknote, the deposit separating mechanism 11 is operated after a predetermined time has passed.
Are separated one by one by the transfer path 28, 28a, 28
It is sent to the discriminator 13 through b, 28c and 29. The bills collected by the discriminator 13 are counted, and the bills are transferred to the gates 18 and 18
It is stored in the upper stage of the reject box 19 via a and 18c. This ends the recovery operation.

Usually, since the reject box 19 is not provided with a separating mechanism, the banknotes collected as the forgotten medium are taken out from the apparatus only by hand. In order to convey the banknotes collected due to forgetting to pick them up again to the deposit / withdrawal port 3 without manpower, it is achieved by making the reject box 19 a reseparable mechanism. Similar to 21, 22, and 23, a dedicated transport path is required in addition to the stacking mechanism and the separating mechanism, which is not a good idea for downsizing the device.

In this embodiment, if the banknote is forgotten,
Only when the transaction is permitted by a predetermined procedure and the amount entered by the user by the determination means 7a provided in the control means 7 and the amount counted when the forgotten medium is collected match,
As with ordinary withdrawals, the amount of money corresponding to the banknotes left behind in the storage boxes 21, 22, 23 is set to the separating mechanism 25a, 24a.
And the like, and the payout is performed again. The judging means 7a is composed of a memory for storing the amount of money counted at the time of collecting the banknotes and a circuit for comparing the amount of money input at the time of the return request and judging whether or not they match.

Next, the return of a cash card as a forgotten medium will be described.

FIG. 3 shows the card slip handling mechanism 9 shown in FIG.
It is an internal structure figure of the card handling mechanism which shows an example of 0. As shown in FIG. 3, a group of rollers for conveying the card 41 is provided inside the entrance / exit 42 of the card 41 such as a credit card with a magnetic stripe (credit card), an IC card and a cash card. An embossed optical reading unit 44 provided on the card 41 is provided at the rear stage of the card reader / writer unit 43 for reading and writing magnetic information of the card 41, and a recovery box 46 for the card 41 is provided at the rear stage thereof. A transfer ticket issuing unit 45 is provided.

The operation of the card handling mechanism in this embodiment will be described with reference to FIG. When the user requests cash withdrawal from the display operation unit 2 shown in FIG. 1,
The card handling mechanism can receive the card 41. The card 41 inserted from the entrance / exit 42 is conveyed to the card reader / writer unit 43 by the rollers 47a, 47b and the rollers 48a, 48b, and the financial institution number, branch number, account number, etc. are read by the magnetic heads 43a, 43b. . While the required magnetic information is being read by the card reader / writer unit 43, the user inputs the personal identification number from the display / operation unit 2. Following the card reader / writer unit 43, the card 41 is conveyed to the embossed optical reading unit 44, and the emboss is read by the emboss reader 44a. While the emboss is being read, the customer is required to operate the display operation unit 2
Enter more amount. After that, the control means 7 communicates with a central office (central control means) not shown, and collates the personal identification number registered in the card 41 with the personal identification number entered by the customer. Withdrawal count is performed by the handling mechanism. Next, the card 41 is reversely conveyed by the returning and discharging means 69 including a group of rollers and is discharged together with the bill.

The personal identification number registered in the card 41,
The password is collated with the personal identification number entered by the customer, and if the two do not match, the card 41 is conveyed backward and returned to the customer. However, if the personal identification numbers do not match even after the specified number of times, the card 41 is the transfer ticket issuing unit 45.
And is stored in the collection box 46 via the gate 49.

Next, the transfer ticket issuing operation will be described. When a transfer ticket issuance request is issued by a predetermined procedure, one transfer ticket 45a is delivered by the separating mechanism 45b, and is conveyed by the roller group to the printing mechanism 50 via the gate 49. On the transfer ticket 45a, necessary information is printed out by the printing mechanism 50. Thereafter, the card reader / writer unit 43 writes necessary magnetic information such as the transfer destination, and the information is ejected from the entrance / exit 42.

Next, the operation of the forgetting medium recovery means will be described. When the customer forgets to take out the ejected card 41 or the transfer ticket 45a, and a medium forgot to take out occurs, after a predetermined time has passed, it is taken in again by the roller group and conveyed.
The card 41 and the transfer ticket 45a are the card reader / writer unit 43 and the embossed optical reading unit 4
It is conveyed to the transfer ticket issuing unit 45 via 4 and is stored in the collection box 46 via the gate 49. This ends the recovery operation.

Usually, since the recovery box 46 is not provided with a separating mechanism, the card (forgotten media) 41 recovered due to being forgotten to be taken out is taken out from the device only by hand. Taken to carry card 41 recovered to inlet and outlet 42 again without human intervention by forgetting, <br/> that will be achieved by the re-separable mechanism collecting box 46, stacking and separating mechanism Not only complicates the device, but also requires an extra collection box for separating a normal collection card and a collection card due to forgetting to collect. Therefore, the depth dimension of the card handling mechanism becomes large, which is not a good idea for downsizing the device.

In this embodiment, when the card 41 is forgotten to be removed, the card 41 is conveyed to the transfer ticket issuing unit 45 by the collecting operation, and then the collecting conveyance path 4 is passed through the gate 49.
6a. Collection transport path (returning and discharging means) 46a
Then, the card 41 is replaced with the rollers 51a and 51b and the roller 52.
It is stopped while being sandwiched between a and 52b, and the return transaction of the forgotten card is permitted by a predetermined procedure,
Only when it is judged by the judging means that the personal identification number entered by the user matches the personal identification number registered in the forgotten collection card, the forgotten collection card 46
The method of carrying out reverse conveyance from a and discharging was used.

FIG. 4 shows the display operation unit 2 of the automatic teller machine.
Is a display example of. In addition to ordinary cash withdrawal and deposit transaction items, we also have "forgot" transaction items. The display operation unit 2 is supposed to display only the transaction item in which a transaction is made, and if there is no forgetting to take, "forgetting to take" is not displayed. If there is a forgotten media item collected in the automated teller machine and the customer who has forgotten to choose the transaction item of "forgetting", the function for returning the forgotten media item operates.

FIG. 5 is an example of a display displayed on the display / operation unit 2 when the transaction item “forget” is selected as shown in FIG. Here, the type of the forgotten medium is selected. In the case of transaction items, only those that are in transaction are displayed, but in the case of forgetting media, all types of media are always displayed, and multiple automated teller machines (storage means) installed in the same place are displayed. of), passengers can take the media forget cash even without remember the automated teller machine, Jo Tokoro any one of the automatic teller machine a central control means of the operation by taking forgetting of the other which houses the media Display control via control means.
The corresponding device number can be displayed on the operation means .

FIG. 6 shows the "cash card" shown in FIG.
7 is a flowchart of an example of returning a forgotten medium when selecting. In step 101, the determination means determines whether or not there is a forgotten card in the device. If there is a forgotten card, the process proceeds to step 102.
If no, go to step 110. In step 102, if the customer has a passbook, step 10
If not, go to step 104. In step 103, the customer uses the passbook handling mechanism 8
Insert it into the passbook entry / exit 5 of 0. Step 1 after inserting the passbook
Go to 05. In step 104, the customer inputs the registrant name of the card. The card registrant name is not limited as long as it can prevent mischief. For example, it may be an account number. After inputting the card registrant name, the process proceeds to step 105. In step 105, the input name is collated with the name registered in the forgotten and collected card. If they match, step 106 is determined. If they do not match, step 113 is determined.
Proceed to. In step 106, the customer inputs the registered personal identification number for the card. After inputting the password, proceed to the next step.

In step 107, the entered personal identification number is collated with the personal identification number registered in the forgotten and collected card, and if both are coincident, step 10 is executed.
8 and if they do not match, the process proceeds to step 115. In step 108, the uncollected card on the collecting conveyance path 46a is returned to the user by reversing the roller group and conveying it to the entrance / exit 42, and proceeds to the next step. In step 109, if there is a passbook inside the device, it is returned to the customer, and the process ends. In step 110, if the forgotten card is not in the device, the central control means determines whether it is in another device in the same automatic machine corner, and if there is an forgotten card, step 111.
If not, the process proceeds to step 112. Step 112
In the case where the forgotten card is not present in any other device in the same automatic machine corner, a message such as "no corresponding device" is displayed and the process ends. In step 111, after displaying the device number of the forgotten card, the process proceeds to the next step. In step 120, it is determined whether or not the device with the forgotten card that the user forgets to take is specified. If the device is specified, the process proceeds to step 121. If not specified, the process ends. In step 113, if the account numbers and names do not match, a message such as "No applicable card" is displayed, and the process proceeds to the next step. Step 1
In 25, if the corresponding forget-to-take card is not in the device, it is determined whether it is in another device in the same automatic machine corner. If not, the process proceeds to step 127. In step 126, after displaying the device number of the corresponding forget-to-take card, the process proceeds to the next step.
In step 127, if there is no device having the corresponding forget-to-take card, a message such as "no device available" is displayed, and the process proceeds to the next step. In step 114, if there is a passbook inside the device, it is returned to the customer, and then the process ends.

In step 121, it is determined whether or not the customer has a passbook. If the customer has a passbook, the step 122 is carried out. If not, the step 12 is carried out.
Go to 3. In step 122, the customer inserts the passbook into the passbook entry / exit 5 of the passbook handling mechanism 80. After inserting the passbook, the process proceeds to step 124. In step 123,
The customer enters the name of the cart registrant. The name is not limited to the name of the card registrant as long as it can prevent mischief. For example, it may be an account number. After entering the cardholder's name, step 12
Go to 4. In step 124, it is judged whether or not the device having the forgotten card corresponding to the name of the card registrant is in another device in the same automatic machine corner. If there is the corresponding device, it is determined in step 126. Proceeds to step 127. In step 115, if the personal identification numbers do not match, it is determined whether the number of inputting the personal identification number is within the specified number of times. If the specified number of times has been reached, the process proceeds to step 116, and if not, the process proceeds to step 119. . There is no limit to the number of times the personal identification number can be entered, but it may be three times, for example. In step 116, a message such as "to the counter at a later date" is displayed, and then the process proceeds to the next step. In step 117, if there is a passbook inside the device, it is returned to the customer, and then the process proceeds to the next step. In step 118, the uncollected card on the recovery conveyance path 46a is stored in the recovery box 46 by rotating the roller group, and then the process ends. In step 119, if the personal identification numbers do not match and the number of inputting the personal identification number is within the specified number of times, a message such as "The personal identification number is different" is displayed, and then the process proceeds to step 106 to input the personal identification number again. I do. As can be seen from the present embodiment, a card registrant name input unit is provided before inputting the personal identification number to prevent mischief. Also,
In order to improve the operability of customers, it is now possible to omit entering the name if there is a passbook.

FIG. 7 is a flow chart showing an embodiment of returning the forgotten medium when "banknote" is selected in FIG. In step 201, it is judged whether or not there is a banknote left behind in the apparatus. If there is a banknote left behind in the device, the step 202 is carried out.
Proceed to. In step 202, the customer inserts the cash card into the card inlet / outlet 42 of the card handling mechanism. After inserting the cash card, proceed to the next step. In step 203, the customer inputs the registered personal identification number on the card 41. After inputting the password, proceed to the next step. In step 204, the entered personal identification number is compared with the personal identification number registered for the card 41. If they match, step 20
5, the process proceeds to step 212 if they do not match. In step 205, the entered personal identification number is collated with the personal identification number used in the transaction of the banknotes that have been forgotten and collected,
If they match, the process proceeds to step 206, and if they do not match, the process proceeds to step 214. In step 206,
The customer inputs the amount forgotten. After inputting the amount of money left over, proceed to the next step. In step 207, the judgment means collates the input amount of money with the amount of money counted in the forgotten collection. If they match, the process proceeds to step 208, and if they do not match, the process proceeds to step 216. If you intentionally forget to withdraw some of the withdrawn money,
In the case of a counting error or the like at the time of collection, the amount of money does not match, but since the banknotes that have been forgotten and collected are stored in the storage means separately from other banknotes in the device, troubles can be prevented. In step 208, the same amount as the forgotten banknote is separated and fed out from the storage box of the banknote handling mechanism, discharged to the deposit / withdrawal port in the same manner as withdrawal, and returned to the customer together with the card, after which the process ends. In step 209, if the uncollected banknotes are not in the device, the central control unit determines whether or not they are in another device in the same automatic machine corner. Proceeds to step 211. In step 210, after displaying the device number of the forgotten banknote, the process ends. In step 211, if there is no leftover banknote in any other device in the same automatic machine corner, a message such as "no corresponding device" is displayed, and then the process ends.

In step 210, after displaying the device number of the forgotten banknote, the process proceeds to the next step. In step 218, it is determined whether or not the device with the banknote that the customer has forgotten to specify is specified, and if specified, the process ends in step 219 , and if not specified, the process ends. In step 214, if the personal identification numbers do not match,
After the display such as "no corresponding banknote " is displayed, the process proceeds to the next step. In step 223, if the corresponding uncollected banknote is not in the device, it is determined whether or not it is in another device in the same automatic machine corner, and if there is the corresponding uncollected banknote, the process proceeds to step 224. If not, the process proceeds to step 225. At the stub 224, after displaying the device number of the corresponding uncollected banknote, the process proceeds to the next step. In step 225, if there is no device having the corresponding uncollected banknote, a message such as "no corresponding device" is displayed, and the process proceeds to the next step. Step 21
At 5, the process ends after the card has been returned to the customer.

At step 219, the customer inserts the cash card into the card inlet / outlet 42 of the card handling mechanism. After inserting the cash card, proceed to the next step.
At step 220, the customer inputs the registered personal identification number on the card 41. After entering the PIN code,
Go to the next step. In step 221, the entered personal identification number is collated with the personal identification number registered for the card 41, and if they match, step 2
22 and if they do not match, go to step 212. If the personal identification numbers do not match in step 212,
After displaying a message such as "The password is wrong", proceed to the next step. After returning the card to the customer in step 213, the process ends.

In step 222, it is judged whether or not the device having the forgotten banknote corresponding to the personal identification number of the card is in another device in the same automatic machine corner, and if there is the corresponding device, it is determined in step 224. If not, go to step 225. If the amounts do not match in step 216, a message such as "to the counter at a later date" is displayed, and the process proceeds to the next step. After returning the card to the customer in step 217, the process ends.

The deadline for accepting a return request for a forgotten medium in the above embodiment differs depending on the operating mode of the automated teller machine. In the device to cut off the power at night, in consideration of the initialization at the time of re-launch of the device, it is preferable to accept only made the day of the transaction, in the apparatus of the 24-hour operation, the following takes forget medium for the same medium It is preferable to accept until. In addition to cash cards and banknotes, there are transfer tickets and passbooks shown in FIG. 5, but the return processing is basically the same as for cash cards and banknotes, although the degree of urgency is different.

According to this embodiment, even if the user inadvertently forgets to forget the medium, he / she can perform a predetermined procedure without changing the control mechanism without changing the mechanism of the apparatus. You can return the media by following the.

[0050]

According to the present invention, since a forgotten medium can be returned without human intervention, it is possible to cope with unmanned operation on holidays, the service is improved, and only the control program is changed, so that another device in operation can be operated. Can be applied to.

[Brief description of drawings]

FIG. 1 is a perspective view showing an embodiment of the present invention.

FIG. 2 is a configuration diagram showing an embodiment of a bill handling mechanism.

FIG. 3 is a configuration diagram showing an embodiment of a card handling mechanism.

FIG. 4 is a diagram showing a display example of a display operation unit.

FIG. 5 is a diagram showing another display example of the display operation unit.

FIG. 6 is a flowchart showing an example of returning a forgotten card.

FIG. 7 is a flow chart showing an example of returning an uncollected banknote.

[Explanation of Codes] 1 cash automatic transaction device (automatic transaction device) 2 display operation unit 3 banknote deposit / withdrawal port 6 card voucher entry / exit 7 control unit 7a determination means 19 reject box 21 storage box 22 storage box 23 storage box 41 card 46 Collection box 46a Collection transport path 60 Banknote handling mechanism 61 Collection means 62 Returning and discharging means 63 Storage means 90 Card slip handling mechanism

[Procedure Amendment 2]

[Document name to be corrected] Drawing

[Name of item to be corrected] Figure 1

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[Figure 1]

[Procedure 3]

[Document name to be corrected] Drawing

[Name of item to be corrected] Figure 3

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[Figure 3]

[Procedure amendment 4]

[Document name to be corrected] Drawing

[Name of item to be corrected] Figure 5

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[Figure 5]

Claims (13)

[Claims] 1. A display operation means for displaying operation guidance, a guide display means for displaying the contents of a transaction, a handling means for performing at least deposit / withdrawal and transfer processing connected to an entrance / exit of a transaction medium, and after completion of the transaction. In a return-flow type automatic transaction apparatus comprising recovery means for recovering a medium left behind at the entrance and exit, and control means for controlling the recovery means, the recovery means forgets to recover after a predetermined time has passed. A storage means for storing a medium, and a return discharge means for returning the forgotten medium in response to a return request for the forgotten medium are provided, and the control means determines whether or not the return request is satisfied. A recycle type automatic transaction device, characterized in that a means is provided. 2. The recycling automatic transaction apparatus according to claim 1, wherein the guidance display means is provided with a forget-to-take item for selecting the kind of the forget-to-take medium requested to be returned. 3. The determination means accepts a return request for a forgotten medium within the limit of the next occurrence of the forgotten medium or power-off, whichever comes first. Return type automatic transaction device. 4. The determination means permits the return of the forgotten medium only when the transaction content input when requesting the return of the forgotten medium is coincident with the transaction content counted at the time of collection. The recycle-type automatic transaction device according to claim 1, which is provided. 5. The forget-to-remove medium is made up of banknotes, and the judgment means permits the return of the banknotes only when the counted amount of the collected banknotes and the amount requested to be returned match. The recycle type automatic transaction device according to claim 1. 6. The recirculation according to claim 1, wherein the forget-to-remove medium is a bill, and the returning / discharging means returns the bill counted and collected in the storing means in response to a return request. Automatic transaction equipment. 7. The automatic recirculation system according to claim 1, wherein the forgotten medium is a paper money, and the returning / discharging means returns the paper money for withdrawing the storage box in response to a return request. Trading equipment. 8. The forgotten medium is composed of a credit card, and the returning / discharging means temporarily stops the transportation of the collected credit card and reversely conveys the forgotten medium. The recycle type automatic transaction device described in 1. 9. The forgotten medium comprises a credit card, and the returning and releasing means collects the collected credit card,
2. The recycle type automatic transaction apparatus according to claim 1, further comprising means for storing the credit card separately from a collection box for collecting the credit card other than forgotten. 10. The forgotten medium is composed of a credit card, and the guide display means causes a passbook to be inserted and an account number or a card registrant name to be input when a request for returning the collected credit card is made. The recycle-type automatic transaction device according to claim 1 or 4. 11. The forgotten medium is a credit card card, and the judgment means collates the registered personal identification number of the collected credit card with the input personal identification number, and the credit card is matched. The return-type automatic transaction device according to claim 1, wherein the return is permitted. 12. The control means is connected to the central control means, and among the plurality of accommodating means provided at the same place in response to a request to return a forgotten medium based on the information of the central control means, the collecting means. 2. The recycle type automatic transaction device according to claim 1, wherein any one of the storing means for collecting the forgotten medium can be specified and displayed. 13. The recycle type automatic transaction device according to claim 1, wherein the forgotten medium is a cash card.