JP4108433B2

JP4108433B2 - Fault recovery parts arrangement system, fault recovery parts arrangement method, fault recovery parts arrangement program

Info

Publication number: JP4108433B2
Application number: JP2002292419A
Authority: JP
Inventors: 明松村
Original assignee: NEC Fielding Ltd
Current assignee: NEC Fielding Ltd
Priority date: 2002-10-04
Filing date: 2002-10-04
Publication date: 2008-06-25
Anticipated expiration: 2022-10-04
Also published as: JP2004127084A

Description

【０００１】
【発明の属する技術分野】
本発明は障害復旧部品手配システム、障害復旧部品手配方法、障害復旧部品手配プログラムに関し、特に故障装置を復旧させるための交換部品をネットワークを利用して手配する障害復旧部品手配システム、障害復旧部品手配方法、障害復旧部品手配プログラムに関する。
【０００２】
【従来の技術】
従来より、コンピュータ等の機器が故障した場合には、保守員が現地へ赴いて故障機器を点検し、修理に必要な部品を特定して部品管理部門へ電話等の手段で要求し、部品が到着すると再度現地へ赴いて交換作業を行っていた。
【０００３】
近年急速に発達したネットワークを利用して上記一連の保守作業を効率化する方式がいくつか提案されている。その一つは、作業担当者は携帯端末を使って部品管理センタのウェブサーバに置かれた作業担当者支援用サービスにネットワークを介してアクセスする。部品在庫検索画面で、部品番号と個数を入力してそのデータを送信すると、ウェブサーバを介して入力データと部品在庫検索命令を受信した管理サーバは、その命令に従ってデータベース中の部品在庫管理データを検索して、その部品の在庫がある部品倉庫およびパーツ車を引き当ててその検索結果を携帯端末に返す。携帯端末の画面上で在庫の有無を確認後、その画面上で注文を出すと、その部品が指定された個数だけ在庫のある場所から配達される配達依頼が出される（例えば、特許文献１参照。）。
【０００４】
別の提案では、産業機械の故障復旧用のサービス情報を蓄積した統括管理拠点と、作業サイトと、復旧修理を行う保守員と、必要に応じて保守員を管轄するサービス拠点とからなり、現地若しくはサービス拠点と、統括管理拠点間をインターネット若しくはイントラネット網に接続させるとともに、保守員に文字若しくは画像情報受信機能付き移動体端末を持たせ、統括拠点側からの作業指示や現場情報の返信を画像若しくは文字情報を双方向通信にて行いながら保守を行う（例えば、特許文献２参照。）。
【０００５】
【特許文献１】
特開２００２−２２２２８０号公報（第１１頁、図１）
【特許文献２】
特開２００２−２４４３７号公報（第５−６頁、図１）
【０００６】
【発明が解決しようとする課題】
上述した従来の障害復旧部品手配システムは、交換が必要な部品リストの作成、部品の在庫状況の確認と要求、部品の到着時刻予測と交換作業手順指示が別々の作業となっていため、保守員および管理部門での作業が繁雑になるという問題点があった。
【０００７】
本発明の目的は、交換が必要な部品リストの作成、部品の要求、部品の到着時刻予測と交換作業手順作成までを自動化して、保守員および管理部門の作業を効率化する障害復旧部品手配システム、障害復旧部品手配方法、障害復旧部品手配プログラムを提供することにある。
【０００８】
【課題を解決するための手段】
本発明の障害復旧部品手配システムは、故障装置の型番を保守端末から受信する手段と、前記型番の装置の画像データを前記保守端末へ送信する手段と、前記故障装置の所在地情報と前記画像データ上で前記故障装置の故障箇所を特定した故障個所情報とを前記保守端末から受信する手段と、前記故障個所情報から前記故障装置を修理するために必要な交換部品の部品リストと第１の交換手順表とを生成する手段と、前記交換部品の前記故障装置の所在地への到着時刻を予測して前記第１の交換手順表に前記到着時刻を追記し交換手順を変更した第２の交換手順表を生成する手段と、前記第２の交換手順表を前記保守端末へ送信する手段とを含むことを特徴とする。
【０００９】
本発明の障害復旧部品手配システムは、ネットワークと、このネットワークに相互に接続された保守端末と解析端末と部品管理端末とを備え、前記保守端末は、故障装置の型番を解析端末へ送信する手段と、前記型番の装置の画像データを前記解析端末から受信する手段と、前記故障装置の所在地情報と前記画像データ上で前記故障装置の故障箇所を特定した故障個所情報とを前記解析端末へ送信する手段とを含み、前記解析端末は、前記故障個所情報から前記故障装置を修理するために必要な交換部品の部品リストと第１の交換手順表とを生成する手段と、前記所在地情報と前記部品リストと前記第１の交換手順表とを前記部品管理端末へ送信する手段とを含み、前記部品管理端末は、前記交換部品の前記故障装置の所在地への到着時刻を予測して前記第１の交換手順表に前記到着時刻を追記し交換手順を変更した第２の交換手順表を生成する手段と、前記第２の交換手順表を前記保守端末へ送信する手段とを含むことを特徴としてもよい。
【００１０】
本発明の障害復旧部品手配システムは、前記画像データが３Ｄ画像データであることを特徴としてもよい。
【００１１】
本発明の障害復旧部品手配システムは、到着時刻の早い交換部品順に交換手順を変更することを特徴としてもよい。
【００１２】
本発明の障害復旧部品手配方法は、故障装置の型番を保守端末から受信するステップと、前記型番の装置の画像データを前記保守端末へ送信するステップと、前記故障装置の所在地情報と受信した前記画像データ上で前記故障装置の故障箇所を特定した故障個所情報とを前記保守端末から受信するステップと、前記故障個所情報から前記故障装置を修理するために必要な交換部品の部品リストと第１の交換手順表とを生成するステップと、前記交換部品の前記故障装置の所在地への到着時刻を予測して前記第１の交換手順表に前記到着時刻を追記し交換手順を変更した第２の交換手順表を生成するステップと、前記第２の交換手順表を前記保守端末へ送信するステップとを含むことを特徴とする。
【００１３】
本発明の障害復旧部品手配方法は、故障装置の型番を保守端末から解析端末へ送信するステップと、前記型番の装置の画像データを前記解析端末から前記保守端末へ送信するステップと、前記故障装置の所在地情報と受信した前記画像データ上で前記故障装置の故障箇所を特定した故障個所情報とを前記保守端末から前記解析端末へ送信するステップと、前記故障個所情報から前記故障装置を修理するために必要な交換部品の部品リストと第１の交換手順表とを生成するステップと、前記所在地情報と前記部品リストと前記第１の交換手順表とを前記解析端末から部品管理端末へ送信するステップと、前記交換部品の前記故障装置の所在地への到着時刻を予測して前記第１の交換手順表に前記到着時刻を追記し交換手順を変更した第２の交換手順表を生成するステップと、前記第２の交換手順表を前記部品管理端末から前記保守端末へ送信するステップとを含むことを特徴としてもよい。
【００１４】
本発明の障害復旧部品手配方法は、前記画像データが３Ｄ画像データであることを特徴としてもよい。
【００１５】
本発明の障害復旧部品手配方法は、到着時刻の早い交換部品順に交換手順を変更することを特徴としてもよい。
【００１６】
本発明の部品管理端末は、ネットワークを介して保守端末と解析端末とに接続され、故障装置の所在地情報と前記故障装置を修理するために必要な交換部品の部品リストと第１の交換手順表とを前記解析端末から受信する手段と、前記交換部品の前記故障装置の所在地への到着時刻を予測して前記第１の交換手順表に前記到着時刻を追記し交換手順を変更した第２の交換手順表を生成する手段と、前記第２の交換手順表を前記保守端末へ送信する手段とを含むことを特徴とする。
【００１７】
本発明の部品管理端末は、到着時刻の早い交換部品順に交換手順を変更することを特徴としてもよい。
【００１８】
本発明のプログラムは、請求項９または１０記載の機能をコンピュータに実現させる。
【００１９】
【発明の実施の形態】
本発明の実施の形態について図面を参照して詳細に説明する。図１は本発明の実施の形態の構成を示すブロック図である。本発明は図１に示す通り故障装置１０と保守端末２０と解析システム３０と部品管理システム４０を含み、保守端末２０、解析システム３０、部品管理システム４０はインターネット、イントラネット等の通信ネットワークを介して接続されている。図１は通信ネットワークとしてインターネット１００を使用する例を示している。故障装置１０としては、プリンタなどのメカ部を含むコンピュータを例にとって説明する。
【００２０】
保守端末２０は、故障装置１０を修理するため故障装置１０が設置されている場所まで訪れた保守員が保有し、解析システム３０へ故障装置１０の型番を送信することにより、解析システム３０よりその型番の内部構造まで確認と選択が可能で上下左右自由に回転表示が可能な３Ｄ（物体があたかも３次元空間に存在するように描画したもの）で表示された装置の画像データを受信し、その３Ｄで表示された装置へ保守員が障害箇所を指定しその情報と保守員が入力した故障装置１０の所在地情報とを解析システム３０へ送信する機能を有するパーソナルコンピュータのような情報処理端末である。
【００２１】
解析システム３０は、保守端末２０から故障装置１０の型番を受信しその型番に該当する内部構造まで確認と選択が可能で上下左右自由に回転表示が可能な３Ｄで表示された装置の画像データを保守端末２０へ送信する機能並びに保守端末２０からその３Ｄで表示された装置の故障箇所を指定した情報と保守員が入力した故障装置１０の所在地情報とを受信し３Ｄで表示された装置へ保守員が障害箇所を指定した情報から処置手順並びに交換部品リストを生成するシステムである。図２は解析システム３０の構成を示すブロック図である。解析システム３０は解析端末３０１を含み、解析端末３０１はその内部または外部に記憶装置（図示せず）を有し、記憶装置中に、２種のデータベース、コンピュータ情報データベース３０２と部品交換手順情報データベース３０３を格納する。解析端末３０１がインターネット１００と接続されている。
【００２２】
解析端末３０１はワークステーションなどの情報処理端末であり、保守端末２０からの各情報をインターネット１００を介して受け付け、保守端末２０から送信される情報（故障装置１０の型番と故障箇所情報）を基に解析システム３０が保有する２種類のデータベース（コンピュータ情報データベース３０２、部品交換手順情報データベース３０３）内の情報から部品の交換手順並びに交換部品リストを生成する。
【００２３】
コンピュータ情報データベース３０２は、各装置の内部構造まで確認と選択が可能で上下左右自由に回転表示が可能な３Ｄで表示された画像データを格納しており、装置の情報を保守端末２０へ送信する際使用する。
【００２４】
部品交換手順情報データベース３０３は、３Ｄ画像データ内の各部品の座標、部品番号、各部品の処置手順を格納しており、部品の交換手順、部品リストを生成する際に使用する。
【００２５】
部品管理システム４０は、全国に点在するコンピュータの部品を管理しており、解析システム３０から部品の交換手順と部品リストとを受信し、その部品リストに記載されている部品の在庫状況を確認し、部品交換手順内の各部品の交換順を部品到着時刻の早い順に変更し保守端末２０へ送信するシステムである。図３は部品管理システム４０の構成を示すブロック図である。部品管理システム４０は部品管理端末４０１を含み、部品管理端末４０１はその内部または外部に記憶装置（図示せず）を有し、記憶装置中に３種のデータベース、部品在庫情報データベース４０２と地図情報データベース４０３と交通情報データベース４０４を格納する。部品管理端末４０１がインターネット１００と接続されている。
【００２６】
部品管理端末４０１は、ワークステーションなどの情報処理端末であり、解析システム３０からの情報をインターネット１００を介して受け付け、解析システム３０から送信される情報（部品の交換手順と部品リスト）を基に部品管理システム４０が保有する３種類のデータベース（部品在庫情報データベース４０２、地図情報データベース４０３、交通情報データベース４０４）内の情報から到着が早い部品から交換ができるよう部品の交換手順を変更して保守端末２０へ送信する。
【００２７】
部品在庫情報データベース４０２は、全国の倉庫に在庫された部品の部品番号、在庫場所、在庫数、部品の重量、部品の寸法などの情報を格納しており、部品の在庫場所並びに部品の重量と寸法から運送する手段を決定する際に使用される。
【００２８】
地図情報データベース４０３は、全国の地図情報を格納しており、保守端末２０と各部品在庫場所の所在地と部品在庫情報データベース４０２を使用して決定した運送手段から故障装置１０までの道順を算出し部品の到着時刻を計算する際に使用される。
【００２９】
交通情報データベース４０４は、現在の交通事情が格納されたデータベースであり、地図情報データベース４０３を使用して算出した道順での間に渋滞などが有るかどうかを調査し部品の到着時刻を計算する際に使用される。
【００３０】
次に、本発明の実施の形態の動作について説明する。図４は本発明の実施の形態の動作を示すフローチャートである。
【００３１】
故障装置１０はお客様先で障害が発生しているプリンタなどのメカ部を含むコンピュータであり、２箇所のメカ部の故障を持っている。保守端末２０を持った保守員がお客様先に呼び出されその故障装置１０を調査し、２箇所の障害箇所を把握した上で保守端末２０を使用して故障装置１０の型番を解析端末３０１へ送信する（ステップＡ１）。
【００３２】
解析端末３０１は、故障装置１０の型番を受け取り、コンピュータ情報データベース３０２よりその装置型番に対応した内部構造まで確認と選択が可能で上下左右自由に回転表示が可能な３Ｄで表示された装置を選択しその情報を保守端末２０へ送信する（ステップＡ２）。図５〜９は３Ｄで表示された装置の例を示す図である。図５は、装置正面を右上から見た図であり、図６は、装置背面を右下から見た図であり、図７は、装置上面カバーを取り外した図である。図８と図９は、一部の部品を取り外すアニメーションの図である。
【００３３】
保守端末２０は３Ｄで表示された装置上に２箇所の故障箇所を指定すると３Ｄで表示された装置はその指定された座標を保持し故障したコンピュータの所在地情報と合わせて解析端末３０１へ送信する（ステップＡ３）。
【００３４】
解析端末３０１は受信した情報と部品交換手順情報データベース３０３の各部品の座標情報、部品番号、交換手順情報から故障装置１０の故障を修理するのに必要な全部品の交換手順表と交換部品リストを生成し（ステップＡ４）、故障装置１０の所在地情報と合わせて部品管理端末４０１へ送信する（ステップＡ５）。
【００３５】
部品管理端末４０１は、交換部品リストと、部品在庫情報データベース４０２内の全国に在庫された各部品の部品番号、在庫場所、在庫数部品の重量と寸法を基に各部品の要求を行う在庫場所と運送手段を決定し、地図情報データベース４０３の地図情報と交通情報データベース４０４の渋滞情報から各部品の到着時刻を予測し、各部品を在庫している倉庫へ故障装置１０の所在地情報、運送手段を送信すると共に各部品の発送要求を行う。在庫場所ではその情報を基に各部品の発送を行う。図１０は部品在庫情報データベース４０２に格納されたデータの一例を示す図である。部品管理端末４０１は、全部品の交換手順と予測した各部品の到着時刻を基に部品の交換手順内の各部品の交換順を予測した到着時刻の早い部品順に変更した修正版交換手順表を作成し（ステップＡ６）、各部品到着予測時刻を部品の交換手順に追記し保守端末２０へ送信する（ステップＡ７）。図１１は修正版交換手順表の一例を示す図である。
【００３６】
なお、部品交換手順の変更は必ずしも部品到着時刻の早い順に限定されるものではなく、交換の容易さや交換後のチェック手順を加味して変更することも考えられる。
【００３７】
保守端末２０は部品の修正版交換手順表を受け取り（ステップＡ８）、保守員は、その部品の交換手順に従い故障装置１０の修理を行う（ステップＡ９）。
【００３８】
なお、本発明において各端末の機能分担は上記実施の形態に限定されるものではない。例えば、解析端末３０１と部品管理端末４０１の機能を１台の端末で合わせ持つ構成も可能である。その場合は、ステップＡ５の送信は不要となる。また、解析端末３０１と部品管理端末４０１の機能を３台以上の端末に分散させた構成も可能である。
【００３９】
本発明の実施の形態の各端末の動作はコンピュータ・プログラム処理により行わせることが可能である。すなわち、記録媒体に記録したプログラムを各端末に読み込ませるか、あるいは、ネットワークからコンピュータ・プログラムを各端末に読み込ませて、実施の形態で説明した動作を実行させる。
【００４０】
【発明の効果】
以上説明したように、本発明によれば、故障箇所情報を故障装置の型番に対応した内部構造まで確認と選択が可能で上下左右自由に回転表示が可能な３Ｄで表示された装置に記載することにより交換が必要な部品の在庫状況の確認と要求までを自動的に行い、且つ部品の到着予測時刻が分かり且つ部品交換順がその到着時刻を考慮した交換順序に変更された部品の交換手順がウェブ配信されるため、保守員および管理部門の作業が効率化されるという効果がある。
【図面の簡単な説明】
【図１】本発明の実施の形態の構成を示すブロック図である。
【図２】解析システムの構成を示すブロック図である。
【図３】部品管理システムの構成を示すブロック図である。
【図４】本発明の実施の形態の動作を示すフローチャートである。
【図５】３Ｄ画像で表示された装置の例を示す図である。
【図６】３Ｄ画像で表示された装置の例を示す図である。
【図７】３Ｄ画像で表示された装置の例を示す図である。
【図８】３Ｄ画像で表示された装置の例を示す図である。
【図９】３Ｄ画像で表示された装置の例を示す図である。
【図１０】部品在庫情報データベースに格納されたデータの一例を示す図である。
【図１１】修正版交換手順表の一例を示す図である。
【符号の説明】
１０故障装置
２０保守端末
３０解析システム
４０部品管理システム
１００インターネット
３０１解析端末
３０２コンピュータ情報データベース
３０３部品交換手順情報データベース
４０１部品管理端末
４０２部品在庫情報データベース
４０３地図情報データベース
４０４交通情報データベース[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a fault recovery part arrangement system, a fault recovery part arrangement method, and a fault recovery part arrangement program, and in particular, a fault recovery part arrangement system and a fault recovery part arrangement for arranging replacement parts for recovering a faulty device using a network. The present invention relates to a method and a fault recovery part arrangement program.
[0002]
[Prior art]
Conventionally, when a device such as a computer breaks down, maintenance personnel visit the site, inspect the failed device, identify the parts required for repair, request parts management by telephone, etc. When I arrived, I went to the site again to exchange.
[0003]
Several methods have been proposed for improving the efficiency of the above series of maintenance operations using a rapidly developed network in recent years. One of them is that a worker in charge uses a mobile terminal to access a service for supporting a worker in charge placed on a web server of a parts management center via a network. When the part number and number are entered and the data is transmitted on the parts inventory search screen, the management server that has received the input data and the parts inventory search instruction via the web server sends the part inventory management data in the database according to the instruction. A search is performed, a parts warehouse and a parts car in which the parts are in stock are allocated, and the search results are returned to the mobile terminal. After confirming whether there is inventory on the screen of the mobile terminal, when placing an order on that screen, a delivery request is issued in which the specified number of parts are delivered from a location with inventory (see, for example, Patent Document 1). .)
[0004]
Another proposal consists of a general management base that accumulates service information for industrial machine failure recovery, a work site, maintenance personnel that perform recovery and repairs, and service bases that supervise maintenance personnel as necessary. Alternatively, the service base and the general management base are connected to the Internet or an intranet network, and the maintenance staff has a mobile terminal with a character or image information reception function, so that the work instructions from the control base side and the reply of the field information are imaged. Alternatively, maintenance is performed while performing character information through two-way communication (see, for example, Patent Document 2).
[0005]
[Patent Document 1]
JP 2002-222280 A (page 11, FIG. 1)
[Patent Document 2]
JP 2002-24437 A (page 5-6, FIG. 1)
[0006]
[Problems to be solved by the invention]
The above-mentioned conventional fault recovery parts arrangement system requires maintenance personnel to create a parts list that needs to be replaced, to check and request parts inventory status, to predict the arrival time of parts, and to give instructions for replacement work procedures. In addition, there is a problem that the work in the management department becomes complicated.
[0007]
The purpose of the present invention is to automate the preparation of parts list that needs to be replaced, request for parts, prediction of arrival time of parts and creation of replacement work procedure, and arrange fault recovery parts that make maintenance staff and management department work more efficient It is to provide a system, a fault recovery part arrangement method, and a fault recovery part arrangement program.
[0008]
[Means for Solving the Problems]
The fault recovery part arrangement system of the present invention includes means for receiving a model number of a faulty device from a maintenance terminal, means for transmitting image data of a device of the model number to the maintenance terminal, location information of the faulty device, and the image data. Means for receiving, from the maintenance terminal, failure location information specifying the failure location of the failed device, a parts list and a first replacement of replacement parts necessary for repairing the failed device from the failure location information Means for generating a procedure table, and a second replacement procedure in which the arrival time of the replacement part at the location of the failed device is predicted, the arrival time is added to the first replacement procedure table, and the replacement procedure is changed. Means for generating a table, and means for transmitting the second exchange procedure table to the maintenance terminal.
[0009]
The fault recovery part arrangement system of the present invention includes a network, a maintenance terminal, an analysis terminal, and a parts management terminal connected to the network. The maintenance terminal transmits a model number of the faulty device to the analysis terminal. And means for receiving image data of the device of the model number from the analysis terminal, and transmitting the location information of the failed device and failure location information specifying the failed location of the failed device on the image data to the analysis terminal Means for generating a parts list of replacement parts and a first replacement procedure table necessary for repairing the failed device from the failure location information, the location information, and the location information Means for transmitting a parts list and the first replacement procedure table to the parts management terminal, wherein the parts management terminal indicates an arrival time of the replacement part at the location of the failed device. Means for measuring and generating a second exchange procedure table in which the arrival time is added to the first exchange procedure table and the exchange procedure is changed; and means for transmitting the second exchange procedure table to the maintenance terminal; May be included.
[0010]
The fault recovery part arrangement system of the present invention may be characterized in that the image data is 3D image data.
[0011]
The fault recovery part arrangement system of the present invention may be characterized in that the replacement procedure is changed in the order of replacement parts with the earliest arrival time.
[0012]
The failure recovery part arrangement method of the present invention includes a step of receiving a model number of a failed device from a maintenance terminal, a step of transmitting image data of the device of the model number to the maintenance terminal, and the location information of the failed device received Receiving, from the maintenance terminal, failure location information specifying a failure location of the failed device on the image data; a parts list of replacement parts necessary for repairing the failed device from the failure location information; Generating a replacement procedure table, and predicting the arrival time of the replacement part at the location of the failed device, and adding the arrival time to the first replacement procedure table to change the replacement procedure. The method includes generating an exchange procedure table and transmitting the second exchange procedure table to the maintenance terminal.
[0013]
The failure recovery part arrangement method of the present invention includes a step of transmitting a model number of a faulty device from a maintenance terminal to an analysis terminal, a step of transmitting image data of the device of the model number from the analysis terminal to the maintenance terminal, and the faulty device Transmitting the failure location information specifying the failure location of the failed device on the received image data from the maintenance terminal to the analysis terminal, and repairing the failed device from the failure location information Generating a parts list of a replacement part and a first replacement procedure table necessary for the process, and transmitting the location information, the parts list, and the first replacement procedure table from the analysis terminal to the parts management terminal Predicting the arrival time of the replacement part at the location of the failed device, and adding the arrival time to the first replacement procedure table to change the replacement procedure. Generating a forward table may be characterized by including a step of transmitting the second exchange procedure table from the component management terminal to the maintenance terminal.
[0014]
The fault recovery part arrangement method of the present invention may be characterized in that the image data is 3D image data.
[0015]
The fault recovery part arrangement method of the present invention may be characterized in that the replacement procedure is changed in the order of replacement parts with the earliest arrival time.
[0016]
A parts management terminal of the present invention is connected to a maintenance terminal and an analysis terminal via a network, and includes a location list of a faulty device, a parts list of replacement parts necessary for repairing the faulty device, and a first replacement procedure table. And a means for predicting the arrival time of the replacement part at the location of the failed device, and adding the arrival time to the first replacement procedure table to change the replacement procedure. And a means for generating an exchange procedure table and a means for transmitting the second exchange procedure table to the maintenance terminal.
[0017]
The parts management terminal of the present invention may be characterized in that the replacement procedure is changed in the order of replacement parts with the earliest arrival time.
[0018]
A program according to the present invention causes a computer to realize the functions described in claim 9 or 10.
[0019]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing the configuration of the embodiment of the present invention. As shown in FIG. 1, the present invention includes a failure device 10, a maintenance terminal 20, an analysis system 30, and a parts management system 40. The maintenance terminal 20, the analysis system 30, and the parts management system 40 are connected via a communication network such as the Internet or an intranet. It is connected. FIG. 1 shows an example in which the Internet 100 is used as a communication network. The failure device 10 will be described using a computer including a mechanical unit such as a printer as an example.
[0020]
The maintenance terminal 20 is held by a maintenance person who has visited the place where the failure device 10 is installed to repair the failure device 10, and transmits the model number of the failure device 10 to the analysis system 30. Receives the image data of the device displayed in 3D (the object is drawn as if it exists in a three-dimensional space) that can be checked and selected up to the internal structure of the model number and can be rotated and displayed freely up and down, left and right, An information processing terminal such as a personal computer having a function for a maintenance person to specify a failure location to the device displayed in 3D and transmitting the information and the location information of the failed device 10 input by the maintenance staff to the analysis system 30. .
[0021]
The analysis system 30 receives the model number of the faulty device 10 from the maintenance terminal 20, can check and select the internal structure corresponding to the model number, and can display the image data of the device displayed in 3D that can be freely rotated up, down, left and right. A function to be transmitted to the maintenance terminal 20 and information specifying the failure location of the device displayed in 3D from the maintenance terminal 20 and location information of the failed device 10 input by the maintenance staff are received and maintenance is performed on the device displayed in 3D. This is a system for generating a treatment procedure and a replacement parts list from information in which an operator designates a fault location. FIG. 2 is a block diagram showing the configuration of the analysis system 30. The analysis system 30 includes an analysis terminal 301. The analysis terminal 301 has a storage device (not shown) inside or outside thereof, and in the storage device, two types of databases, a computer information database 302 and a parts replacement procedure information database. 303 is stored. An analysis terminal 301 is connected to the Internet 100.
[0022]
The analysis terminal 301 is an information processing terminal such as a workstation, receives each information from the maintenance terminal 20 via the Internet 100, and based on information transmitted from the maintenance terminal 20 (model number of failure device 10 and failure location information). In addition, a part replacement procedure and a replacement part list are generated from information in two types of databases (computer information database 302 and part replacement procedure information database 303) held by the analysis system 30.
[0023]
The computer information database 302 stores image data displayed in 3D that can be checked and selected up to the internal structure of each device and can be freely rotated up, down, left, and right, and transmits device information to the maintenance terminal 20. Use when.
[0024]
The component replacement procedure information database 303 stores the coordinates of each component in the 3D image data, the component number, and the procedure for each component, and is used when generating a component replacement procedure and a component list.
[0025]
The parts management system 40 manages the parts of computers scattered throughout the country, receives the parts replacement procedure and parts list from the analysis system 30, and checks the inventory status of the parts described in the parts list. In this system, the replacement order of each part in the part replacement procedure is changed in order of early part arrival time and transmitted to the maintenance terminal 20. FIG. 3 is a block diagram showing the configuration of the component management system 40. The parts management system 40 includes a parts management terminal 401. The parts management terminal 401 has a storage device (not shown) inside or outside thereof, and three types of databases, a parts inventory information database 402, and map information are stored in the storage device. A database 403 and a traffic information database 404 are stored. A component management terminal 401 is connected to the Internet 100.
[0026]
The component management terminal 401 is an information processing terminal such as a workstation, receives information from the analysis system 30 via the Internet 100, and is based on information (component replacement procedure and component list) transmitted from the analysis system 30. Maintenance is performed by changing the part replacement procedure so that parts that arrive earlier can be replaced from information in three types of databases (parts inventory information database 402, map information database 403, and traffic information database 404) held by the parts management system 40. It transmits to the terminal 20.
[0027]
The parts inventory information database 402 stores information such as part numbers, inventory locations, inventory numbers, part weights, and part dimensions of parts stocked in warehouses throughout the country. Used in determining the means of transportation from the dimensions.
[0028]
The map information database 403 stores nationwide map information, and calculates the route from the transportation means determined using the maintenance terminal 20, the location of each parts inventory location, and the parts inventory information database 402 to the malfunctioning device 10. Used when calculating the arrival time of parts.
[0029]
The traffic information database 404 is a database in which current traffic conditions are stored. When the traffic information database 404 investigates whether there is a traffic jam or the like between the directions calculated using the map information database 403, it calculates the arrival time of the parts. Used for.
[0030]
Next, the operation of the embodiment of the present invention will be described. FIG. 4 is a flowchart showing the operation of the embodiment of the present invention.
[0031]
The failure device 10 is a computer including a mechanical part such as a printer in which a failure has occurred at the customer's site, and has a failure in two mechanical parts. A maintenance person having the maintenance terminal 20 is called by the customer, investigates the faulty device 10, grasps two fault locations, and transmits the model number of the faulty device 10 to the analysis terminal 301 using the maintenance terminal 20. (Step A1).
[0032]
The analysis terminal 301 receives the model number of the faulty device 10, and can select and select the device displayed in 3D that can be checked and selected from the computer information database 302 up to the internal structure corresponding to the device model number and can be rotated and displayed freely up and down and left and right. Then, the information is transmitted to the maintenance terminal 20 (step A2). 5 to 9 are diagrams illustrating examples of devices displayed in 3D. 5 is a view of the front of the apparatus as viewed from the upper right, FIG. 6 is a view of the back of the apparatus as viewed from the lower right, and FIG. 7 is a view with the apparatus upper surface cover removed. 8 and 9 are animation diagrams for removing a part of the parts.
[0033]
When the maintenance terminal 20 designates two failure points on the device displayed in 3D, the device displayed in 3D retains the designated coordinates and transmits it to the analysis terminal 301 together with the location information of the failed computer. (Step A3).
[0034]
The analysis terminal 301 replaces all parts necessary for repairing the failure of the faulty device 10 from the received information and the coordinate information, part number, and replacement procedure information of each part in the parts replacement procedure information database 303 and the replacement part list. (Step A4), together with the location information of the malfunctioning device 10, is transmitted to the parts management terminal 401 (step A5).
[0035]
The parts management terminal 401 makes a request for each part based on the replacement parts list, the part number of each part stocked nationwide in the parts inventory information database 402, the inventory location, and the weight and dimensions of the number of parts. The arrival time of each part is predicted from the map information in the map information database 403 and the traffic jam information in the traffic information database 404, and the location information of the failure device 10 and the transportation means are stored in the warehouse in which each part is in stock. As well as requesting the shipment of each part. At the inventory location, each part is shipped based on the information. FIG. 10 is a diagram showing an example of data stored in the parts inventory information database 402. The parts management terminal 401 displays a modified version replacement procedure table in which the order of replacement of each part in the part replacement procedure is changed to the part with the earliest arrival time based on the replacement procedure of all parts and the predicted arrival time of each part. It is created (step A6), and the predicted arrival time of each part is added to the part replacement procedure and transmitted to the maintenance terminal 20 (step A7). FIG. 11 is a diagram showing an example of a modified version replacement procedure table.
[0036]
Note that the change of the parts replacement procedure is not necessarily limited to the order of the arrival time of the parts, and it is conceivable to change in consideration of the ease of replacement and the check procedure after replacement.
[0037]
The maintenance terminal 20 receives the modified version replacement procedure table for the part (step A8), and the maintenance staff repairs the failure device 10 according to the replacement procedure for the part (step A9).
[0038]
In the present invention, the function sharing of each terminal is not limited to the above embodiment. For example, a configuration in which the functions of the analysis terminal 301 and the parts management terminal 401 are combined in one terminal is possible. In that case, the transmission in step A5 is not necessary. A configuration in which the functions of the analysis terminal 301 and the parts management terminal 401 are distributed to three or more terminals is also possible.
[0039]
The operation of each terminal according to the embodiment of the present invention can be performed by computer program processing. That is, the program recorded on the recording medium is read by each terminal, or the computer program is read by each terminal from the network, and the operation described in the embodiment is executed.
[0040]
【The invention's effect】
As described above, according to the present invention, the failure location information is described in a 3D display device that can be checked and selected up to the internal structure corresponding to the model number of the failure device and can be freely rotated up, down, left and right. Checking and requesting the inventory status of parts that need to be replaced automatically, knowing the estimated arrival time of the parts, and changing the parts replacement order to a replacement order that takes into account the arrival times Is distributed over the web, which has the effect of improving the efficiency of maintenance staff and administrative departments.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.
FIG. 2 is a block diagram showing a configuration of an analysis system.
FIG. 3 is a block diagram showing a configuration of a parts management system.
FIG. 4 is a flowchart showing the operation of the exemplary embodiment of the present invention.
FIG. 5 is a diagram illustrating an example of a device displayed as a 3D image.
FIG. 6 is a diagram illustrating an example of a device displayed as a 3D image.
FIG. 7 is a diagram illustrating an example of a device displayed as a 3D image.
FIG. 8 is a diagram illustrating an example of a device displayed as a 3D image.
FIG. 9 is a diagram illustrating an example of a device displayed as a 3D image.
FIG. 10 is a diagram showing an example of data stored in a parts inventory information database.
FIG. 11 is a diagram showing an example of a modified version replacement procedure table.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 Failure apparatus 20 Maintenance terminal 30 Analysis system 40 Parts management system 100 Internet 301 Analysis terminal 302 Computer information database 303 Parts replacement procedure information database 401 Parts management terminal 402 Parts inventory information database 403 Map information database 404 Traffic information database

Claims

Computer information storage means for storing an image of the device corresponding to the model number of the device;
A replacement procedure information storage means for storing a part number of a part of the device corresponding to the coordinates on the image, and storing a replacement procedure of the part corresponding to the part number;
Component inventory information storage means for storing the inventory location of the component corresponding to the component number;
Means for receiving from the maintenance terminal the model number of the input failure device;
Means for referring to the computer information storage means, obtaining the image corresponding to the model number of the faulty device, and transmitting the image to the maintenance terminal;
Means for receiving from the maintenance terminal the input location of the failed device and the coordinates indicating the failed location on the image corresponding to the entered model number of the failed device;
A replacement part list indicating the part number of the part corresponding to the coordinates indicating the failure location with reference to the replacement procedure information storage means, and a first replacement indicating a replacement procedure of the part corresponding to the part number Means for generating a procedure table;
The part inventory information storage means is referred to, the inventory location of the part corresponding to the part number on the replacement part list is acquired, and the replacement part list is obtained based on the location of the faulty device and the inventory location. Predicting the arrival time of the part corresponding to the part number above at the location of the faulty device and predicting the replacement procedure of the part shown in the first replacement procedure table Means for generating a second exchange procedure table changed in the order of
Means for transmitting the second replacement procedure table to the maintenance terminal.

A maintenance terminal, an analysis terminal, and a parts management terminal are provided.
The maintenance terminal is
Means for transmitting the entered fault device model number to the analysis terminal;
Means for receiving an image corresponding to the model number of the failure device from the analysis terminal;
Means for transmitting the input location of the faulty device and coordinates indicating the fault location on the image corresponding to the input model number of the faulty device to the analysis terminal;
The analysis terminal is
A replacement procedure information storage means for storing a part number of a part of the device corresponding to the coordinates on the image, and storing a replacement procedure of the part corresponding to the part number;
A replacement part list indicating the part number of the part corresponding to the coordinates indicating the failure location with reference to the replacement procedure information storage means, and a first replacement indicating a replacement procedure of the part corresponding to the part number Means for generating a procedure table;
Means for transmitting the location of the failed device, the replacement parts list, and the first replacement procedure table to the parts management terminal;
The parts management terminal
Component inventory information storage means for storing the inventory location of the component corresponding to the component number;
The part inventory information storage means is referred to, the inventory location of the part corresponding to the part number on the replacement part list is acquired, and the replacement part list is obtained based on the location of the faulty device and the inventory location. Predicting the arrival time of the part corresponding to the part number above at the location of the faulty device and predicting the replacement procedure of the part shown in the first replacement procedure table Means for generating a second exchange procedure table changed in the order of
Means for sending the second replacement procedure table to the maintenance terminal.

3. The fault recovery part arrangement system according to claim 1, wherein the image data is 3D image data.

The means for generating the second replacement procedure table refers to a map information storage means for storing map information and a traffic information storage means for storing traffic information based on the location of the faulty device and the inventory location, The failure recovery part arrangement system according to any one of claims 1 to 3, wherein an arrival time of the part corresponding to the part number on the replacement part list at the location of the failed device is predicted.

Receiving the entered fault device model number from the maintenance terminal;
Referring to a computer information storage database that stores an image of the device corresponding to the model number of the device, obtaining the image of the device corresponding to the model number of the failed device, and transmitting to the maintenance terminal;
Receiving the input location of the failed device and coordinates indicating the failed location on the image corresponding to the entered model number of the failed device from the maintenance terminal;
The part number of the part of the device is stored corresponding to the coordinates on the image, the replacement procedure information database storing the part replacement procedure corresponding to the part number is referenced, and the fault location is indicated Generating a replacement part list indicating the part number of the part corresponding to coordinates, and a first replacement procedure table indicating a replacement procedure of the part corresponding to the part number;
Refer to a parts inventory information database that stores the inventory location of the part corresponding to the part number, obtain the inventory location of the part corresponding to the part number on the replacement part list, and locate the faulty device Based on the inventory location, the arrival time of the part corresponding to the part number on the replacement part list at the location of the failed device is predicted, and the part shown in the first replacement procedure table Generating a second replacement procedure table that has been changed in the order of the parts with the earlier arrival times when the replacement procedure is predicted;
Transmitting the second replacement procedure table to the maintenance terminal.

The maintenance terminal transmits the input model number of the failed device to the analysis terminal;
The maintenance terminal receiving an image corresponding to the model number of the faulty device from the analysis terminal;
The maintenance terminal transmits the input location of the faulty device and coordinates indicating the fault location on the image corresponding to the input model number of the faulty device to the analysis terminal;
The analysis terminal stores a part number of a part of the device corresponding to the coordinates on the image, refers to a replacement procedure information database that stores a replacement procedure of the part corresponding to the part number, and Generating a replacement part list indicating the part number of the part corresponding to the coordinates indicating a failure location, and a first replacement procedure table indicating a replacement procedure of the part corresponding to the part number;
The analysis terminal transmitting the location of the failed device, the replacement parts list, and the first replacement procedure table to a parts management terminal;
The component management terminal refers to a component inventory information database that stores the inventory location of the component corresponding to the component number, and acquires the inventory location of the component corresponding to the component number on the replacement component list. The arrival time of the part corresponding to the part number on the replacement part list at the location of the failed apparatus is predicted based on the location of the failed apparatus and the inventory location, and the first replacement procedure table Generating a second replacement procedure table that has been changed to the order of the parts with the earlier arrival time when the replacement procedure of the parts shown in FIG.
The component management terminal includes a step of transmitting the second replacement procedure table to the maintenance terminal.

7. The fault recovery part arranging method according to claim 5, wherein the image data is 3D image data.

The step of generating the second replacement procedure table refers to a map information database storing map information and a traffic information database storing traffic information based on the location of the failed device and the inventory location, and the replacement 8. The failure recovery part arrangement method according to claim 5, wherein an arrival time of the part corresponding to the part number on the part list at the location of the failed device is predicted.

Parts inventory information storage means for storing the parts inventory location corresponding to the part number;
Means for receiving from the analysis terminal a location of the faulty device, a replacement part list, and a first replacement procedure table indicating a replacement procedure of the part corresponding to the part number on the replacement part list;
The part inventory information storage means is referred to, the inventory location of the part corresponding to the part number on the replacement part list is acquired, and the replacement part list is obtained based on the location of the faulty device and the inventory location. Predicting the arrival time of the part corresponding to the part number above at the location of the faulty device and predicting the replacement procedure of the part shown in the first replacement procedure table Means for generating a second exchange procedure table changed in the order of
Means for transmitting the second replacement procedure table to a maintenance terminal.

The means for generating the second replacement procedure table refers to a map information storage means for storing map information and a traffic information storage means for storing traffic information based on the location of the faulty device and the inventory location, The parts management terminal according to claim 9, wherein an arrival time of the part corresponding to the part number on the replacement part list at the location of the failed device is predicted.

A program for causing a computer to realize the function according to claim 9 or 10.