JP4083727B2 - Product sales system - Google Patents

Description

  The present invention relates to a product sales system that sells products such as tickets and contents.

  In recent years, many convenience stores have established a sales system for products managed by a product center on a network, separately from the products displayed on the sales floor. For example, a ticket sales system that can be used at concerts, movies, amusement parks, game software, packed tours, and the like is applicable.

  A conventional merchandise sales system of this type has a receiving terminal device connected to a merchandise center through a network, an accounting device such as a POS (Point Of Sales) terminal that processes payment for the merchandise, and a merchandise sale such as a ticket printing device. The apparatus is configured by connecting with a communication line such as a LAN (Local Area Network).

  The customer terminal itself is normally operated by the reception terminal device. The customer operates the reception terminal device to access the product center and searches for a product desired to be purchased. Then, when the corresponding product is found, it applies for the purchase of the product. When a product purchase application is received, a unique reception number is issued from the reception terminal device. Then, in association with this receipt number, information on the product for which the purchase application has been accepted is stored and saved. In addition, a merchandise exchange receipt on which the barcode of the receipt number is printed is issued.

  Therefore, the customer gives the merchandise exchange receipt issued from the reception terminal device to the store accountant. The accounting staff reads the barcode printed on the commodity exchange receipt received from the customer with the scanner of the accounting apparatus. If it does so, the information of the goods received with the receipt number corresponding to this barcode will be sent to the accounting device from the reception terminal device, and the sales data of this product will be registered in the accounting device.

  Therefore, the accountant receives payment for the product from the customer. Then, the payment data is input to the accounting apparatus. If it does so, the purchase receipt of goods will be issued by the printer of an accounting device. In addition, products purchased by the customer from the product sales apparatus are sold. If the product is a ticket, the ticket is printed from the ticket printing device. Usually, the merchandise sales apparatus is placed inside the counter (accounting person side) where the accounting apparatus is placed. Therefore, the accountant gives the product sold from the product sales apparatus to the customer. Thus, a customer who applies for the purchase of a product such as a ticket by operating the reception terminal device can receive the applied product (for example, see Patent Document 1).

Incidentally, in general, the ticket printing apparatus uses a ticket sheet that has been pre-printed in a print item column in a predetermined format. A ticket which is a product is issued by printing the corresponding ticket item information in the print item column of the ticket sheet. For this reason, if the accountant sets the ticket form upside down or upside down on the ticket printing device, the ticket item information will be printed out of the corresponding print item column, so the issued ticket I had to disable it. Further, even when the ticket item information corresponding to the print item column is printed, if the printed characters are curled or crushed and difficult to read, the ticket is invalidated. In such a case, conventionally, a ticket with the same contents is reissued at the judgment of the accountant.
JP 2001-125965 A

  As described above, this type of merchandise sales system treats the sold merchandise as invalid even though the merchandise sales apparatus such as a ticket printing apparatus operates normally and the merchandise is sold. It was possible to sell again. For this reason, sold products that have been treated as invalid are not necessarily unusable, and there is a risk of unauthorized use. Accordingly, it has been desired to reliably collect sold products that have been invalidated due to the re-sale of the same product to prevent unauthorized use of the sold product.

  On the other hand, in this type of merchandise sales system, an accounting person inputs payment data for merchandise prices into an accounting apparatus. Then, the corresponding product is sold from the product sales apparatus. However, it takes time until the product is sold after the payment data is entered. Therefore, using this time, the accountant was processing the account of the next customer. For this reason, even if an abnormality occurs in the merchandise sales apparatus, the accounting staff may be chased by another customer's accounting at the time of congestion, and it may be delayed to notice the abnormality.

  The present invention has been made based on such circumstances, and an object of the present invention is to provide a product sales system in which an accounting person can quickly cope with an abnormality in a product sales apparatus.

  The present invention has a reception terminal device that issues a unique reception number every time a product purchase application is received, and a reception number input means. When the reception number is input by this input means, the reception terminal device A product that consists of an accounting device that processes the payment for the product for which the purchase application has been received with the receipt number, and a product sales device that sells the product for which the purchase application has been received and the payment has been processed by the accounting device In the sales system, the reception terminal device includes a monitoring unit that monitors the product sales operation by the product sales device, and a message notification unit that notifies the accounting device of a predetermined failure message when the monitoring unit detects an abnormality in the product sales operation. The accounting device receives a failure message from the reception terminal device and notifies the operator of the failure message. Those having a di-notification means.

  According to the present invention in which such measures are taken, it is possible to provide a merchandise sales system in which an accountant can quickly cope with an abnormality in a merchandise sales apparatus.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
This embodiment is a case where the present invention is applied to a product sales system of a convenience store that sells tickets that can be used at concerts, movies, amusement parks, etc. as products managed by a product center on the network. is there.

  FIG. 1 is a diagram showing a schematic configuration of a product sales system in the present embodiment. This merchandise sales system is configured by connecting one reception terminal device 2, two POS terminals 3, one ticket printing device 4, and one store computer 5 to the LAN 1. Note that the number of connection of the reception terminal device 2, the POS terminal 3, and the ticket printing device 4 is not limited to that of the present embodiment. Also, the communication line connecting the reception terminal device 2, the POS terminal 3, and the ticket printing device 4 is not limited to the LAN 1.

  The reception terminal device 2 is connected to one or a plurality of product centers 7 via a WAN (Wide Area Network) 6 and receives sales applications for various ticket products managed by the product center 7. An example of the appearance of the reception terminal device 2 is shown in FIG. This reception terminal device 2 is provided with a display 21 with a touch panel and a product exchange receipt issuing port 22 on the front. The customer can make a purchase application for the ticket product by touching the display 21 with the touch panel. The reception terminal device 2 issues a unique receipt number each time a ticket product purchase application is received based on information from the display 21 with a touch panel, and issues a product exchange receipt printed with a barcode or the like indicating the receipt number. It is issued from the mouth 22.

  The POS terminal 3 functions as an accounting apparatus that registers sales data of products purchased by a customer in a memory and issues a purchase receipt on which details of the products purchased by the customer are printed. An example of the appearance of the POS terminal 3 is shown in FIG. The POS terminal 3 is provided with a keyboard 31, a mode switch 32 and a display 33 with a touch panel for operators on the front, and a display 34 for customers on the back. A printer 35 for performing receipt printing and journal printing is built in, and a receipt printed by the printer 35 is issued from a receipt issuing port 36. Further, a drawer 37 for storing cash or the like is provided, and a scanner 38 for reading a barcode is connected. The keyboard 31 is provided with various function keys such as a PLU key, a subtotal key, a current total key, and a radiometer key in addition to a numeric key for inputting numeric data. The mode switch 32 is for selecting various business modes such as a registration mode, an inspection mode, and a payment mode.

  The ticket printing device 4 prints various tickets that can be used in concerts, movies, amusement parks, etc., using a ticket sheet that has been pre-printed in a print item column in a predetermined format. Function as. The store computer 5 manages the sales and stock of each product based on the sales data of each product registered at each POS terminal 3.

  FIG. 4 is a block diagram showing a main configuration of the receiving terminal device 2. The reception terminal device 2 includes a CPU (Central Processing Unit) 41 constituting a control unit main body, a ROM (Read Only Memory) 42 storing programs and the like, a RAM (Random Access Memory) 43 storing various data, Includes a clock circuit 44, a LAN controller 45, an HDD (Hard Disk Drive) controller 46, a touch panel controller 47, a printer controller 48, a WAN controller 49, and the like connected by bus. Then, the LAN 1 is connected to the LAN controller 45, the HDD device 50 is connected to the HDD controller 46, the touch panel sensor 21A of the display 21 with the touch panel and the display unit 21B are connected to the touch panel controller 47, and the product exchange receipt is sent to the printer controller 48. Is connected to the printer 53, and the WAN controller 49 is connected to the WAN 6.

  The LAN controller 45 controls data communication performed through the LAN 1. The HDD controller 46 controls writing and reading of data with respect to the HDD device 50. The touch panel controller 47 selectively displays various screens on the display unit 21 </ b> B according to a command from the CPU 41, and detects a touch position coordinate based on a signal from the touch panel sensor 21 </ b> A and notifies the CPU 41 of it. The printer controller 48 controls the printing operation of the printer 53. The WAN controller 49 controls data communication performed through the WAN 6.

  In the RAM 43 of the reception terminal device 2, as shown in FIG. 5, each of reception time, ticket product information, ticket print information, and status corresponds to a reception number that is issued each time a ticket product purchase application is received. An application reception table 54 for storing data is formed. The ticket product information includes the product name, unit price, the number of applications, the amount of money for the number of tickets, etc., for which the purchase application has been accepted. The ticket print information is information to be printed by the ticket printing apparatus 4 regarding the ticket product for which the purchase application has been accepted. The status is information indicating the state of data managed by the corresponding reception number (application, transaction, end, cancellation, etc.).

  FIG. 6 is a block diagram showing the main configuration of the POS terminal 3. The POS terminal 3 includes a CPU 61 constituting the control unit main body, a ROM 62 storing programs and the like, a RAM 63 storing various data, a clock unit 64 for measuring the current date and time, an I / O port 65, a LAN controller 66, a keyboard. The controller 67, the touch panel controller 68, the display controller 69, the printer controller 70, the scanner interface 71, and the like are incorporated in a control circuit by bus connection. Then, the mode switch 32 and the automatic opening device 37A of the drawer 37 are connected to the I / O port 65, the LAN 1 is connected to the LAN controller 66, the keyboard 31 is connected to the keyboard controller 67, and the touch panel controller 68 has a touch panel display. The touch panel sensor 33 </ b> A and the display unit 33 </ b> B are connected, the customer display 34 is connected to the display controller 69, the printer 35 is connected to the printer controller 70, and the scanner 38 is connected to the scanner interface 71.

  The LAN controller 66 controls data communication performed through the LAN 1. The keyboard controller 67 captures a key signal corresponding to the key operated from the keyboard 31 and notifies the CPU 61 of the key signal. The touch panel controller 68 selectively displays various screens on the display unit 33B in response to a command from the CPU 61, and obtains the touch position coordinates by acquiring signals from the touch panel sensor 33A and notifies the CPU 61 of them. The display controller 69 displays characters or the like corresponding to the display data on the customer display 34. The printer controller 70 controls receipt printing and journal printing by the printer 35. The scanner interface 71 inputs the barcode data scanned by the scanner 38.

  In the RAM 63 of the POS terminal 3, a sales registration memory 72, a transaction buffer 73, a transaction flag memory 74, a failure message buffer 75, and the like are formed as shown in FIG. The sales registration memory 72 forms an area for accumulating the sales amount and the number of sales points for each product, and an area for accumulating the amount and number of times for each transaction such as cash transaction and margin transaction. In addition, it has an area for accumulating the sales amount and the number of sales of ticket products, and an area as a counting means for counting the number of reprints of ticket products. The transaction buffer 73 is an area for storing data of products sold as one transaction until the end of the transaction. The in-transaction flag memory 74 is a storage area for an in-transaction flag that is set at the start of one transaction and reset at the end. The failure message buffer 75 is an area for temporarily storing failure message data output from the receiving terminal device 2.

  8 to 11 are flowcharts showing a main part of processing executed by the CPU 41 of the reception terminal device 2. When the CPU 41 is started up by turning on the power, it starts this processing. First, as ST (step) 1, a ticket product application acceptance screen is displayed on the display unit 21B of the display 21 with a touch panel. In this state, it waits to receive an inquiry message from the POS terminal 3 as to whether there is a purchase application for the ticket product.

  When the CPU 41 accepts a purchase application for a ticket product managed in any of the product centers 7 by ST2 touch input on the display 21 with a touch panel as ST2, a unique reception number is assigned to the purchase application for the ticket product as ST3. Number will be issued. Also, the time counted by the clock unit 44 is read as the reception time. Then, this reception number and reception time, the ticket product information such as the product name, unit price, the number of applications, the number of sheets for which the purchase application has been received, the print information of the ticket product, and the status = “Applying” Are stored in the application reception table 54. Next, in ST4, the receipt number issued this time is converted into a barcode, the printer 53 is driven, and a merchandise exchange receipt printed with this barcode is issued from the issue port 22. Thereafter, the process returns to ST1, and the screen of the display unit 21B is returned to the ticket product application reception screen.

  Further, when receiving an inquiry message from any POS terminal 3 through the LAN 1 as ST5, the CPU 41 determines the type of the inquiry message. If the inquiry message is a ticket product information inquiry message as ST6, a ticket product information inquiry reception process specifically shown in the flowchart of FIG. 9 is executed, and a transaction establishment inquiry message is received as ST7. If there is, the transaction establishment inquiry reception process specifically shown in the flowchart of FIG. 10 is executed. If ST8 is a reprint inquiry message, the reprint is specifically shown in the flowchart of FIG. Execute the query reception process. Thereafter, the process returns to ST1, and the screen of the display unit 21B is returned to the ticket product application reception screen.

  The CPU 41 periodically reads the current time measured by the clock unit 44 as ST9 when there is no application for purchase of the ticket product and there is no inquiry message from the POS terminal 3 (eg, every one minute). Include. Each time, the data stored in the application reception table 54 is searched in order. The following processing is performed every time data whose status is “in application” is detected. First, the elapsed time from the reception time of the data to the current time is calculated. Next, this elapsed time is compared with a preset invalid time (for example, 30 minutes). Only when the elapsed time has passed the invalid time, the status of the data is changed to “cancel”. When the search of the application reception table 54 is completed, the process returns to ST1.

  FIG. 9 is a flowchart specifically showing the ticket product information inquiry reception process. That is, when the CPU 41 receives a ticket product information inquiry message from any of the POS terminals 3, the CPU 41 searches the application reception table 54 with the reception number in the received message. If data having the same reception number, that is, query target data is detected, the status of the query target data is checked. Here, when the status is “application”, the ticket product information of the inquiry target data is read, and a response message including the ticket product information is created. Then, this response message is transmitted to the POS terminal 3 as the product information inquiry source via the LAN 1. Thereafter, if the status of the inquiry target data is changed to “in transaction”, the ticket merchandise information receiving process is exited.

  In addition, if the inquiry target data that matches the reception number in the product information inquiry message cannot be detected from the application reception table 54, and the status of the inquiry target data is not “application in progress”, an inquiry error is notified. Create a response message. Then, when this error response message is transmitted to the POS terminal 3 as the product information inquiry source via the LAN 1, the ticket product information reception process is terminated.

  FIG. 10 is a flowchart specifically showing the transaction establishment inquiry reception process. That is, when the CPU 41 receives a transaction establishment inquiry message from any POS terminal 3, the CPU 41 searches the application reception table 54 with the reception number in the received message. If data with the same reception number, that is, inquiry target data is detected, the status of the data is checked. Here, when the status is “in transaction”, a response message for notifying the completion of the transaction is created, and this response message is transmitted to the POS terminal 3 that is the transaction establishment inquiry source through the LAN 1. Also, the ticket print information of the inquiry target data is read out. Then, the ticket print information is transmitted to the ticket printing apparatus 4 through the LAN 1 to print the ticket product.

  Thereafter, the CPU 41 waits for a response from the ticket printing apparatus 4. In the RAM 43 of the reception terminal device 2, a unit time required for printing per ticket is set in advance. Therefore, the CPU 41 determines a monitoring time from the unit time and the number of printed tickets, and waits for a response from the ticket printer 4 during that time (monitoring means). Then, if a response reporting the completion of ticket printing is received within the monitoring time, the status of the inquiry target data is changed from “in progress” to “finished”. On the other hand, if the response for reporting the completion of ticket printing cannot be received even after the monitoring time has elapsed, it is recognized that there is some trouble in the ticket printing apparatus 4. In the RAM 43 of the reception terminal device 2, failure message data for informing the operator of the POS terminal 1 that a failure has occurred in the ticket printing device 4 is set in advance. Therefore, the CPU 41 transmits the failure message data to the POS terminal 1 that is the transaction origin inquiry source (message notification means). This is the end of the transaction establishment inquiry reception process.

  In addition, if the inquiry target data that matches the reception number in the transaction confirmation inquiry message cannot be detected from the application reception table 54, and the status of the inquiry target data is not “in transaction”, an inquiry error is notified. Create a response message. Then, this error response message is transmitted to the POS terminal 3 that is the transaction establishment inquiry source through the LAN 1, and the transaction establishment inquiry reception process is exited.

  FIG. 11 is a flowchart specifically showing the reprint inquiry reception process. That is, when the CPU 41 receives a reprint inquiry message from any POS terminal 3, the CPU 41 searches the application reception table 54 with the reception number in the received message. If data with the same reception number, that is, inquiry target data is detected, the status of the data is checked. Here, when the status is “end”, a response message for notifying the execution of reprinting is created, and this response message is transmitted to the POS terminal 3 as the reprint inquiry source through the LAN 1. Also, the ticket print information of the inquiry target data is read out. Then, the ticket print information is transmitted to the ticket printing apparatus 4 through the LAN 1 to print the ticket product.

  Thereafter, the CPU 41 waits for a response from the ticket printing apparatus 4. If a response reporting the completion of ticket printing is received within the monitoring time, a response message notifying the completion of reprinting is transmitted to the POS terminal 3 that is the reprint inquiry source. On the other hand, if a response for reporting the completion of ticket printing cannot be received even after the monitoring time has elapsed, failure message data for notifying the occurrence of a failure in the ticket printing device 4 is sent to the POS terminal 1 that is the reprint inquiry source. Send. This is the end of the reprint inquiry reception process.

  If the query target data that matches the reception number in the reprint inquiry message cannot be detected from the application reception table 54, and the status of the query target data is not “finished”, a query error is notified. Create a response message. If this error response message is transmitted to the POS terminal 3 that is the reprint inquiry source through the LAN 1, the reprint inquiry reception process is terminated.

  12 to 17 are flowcharts showing the main parts of the processing executed by the CPU 61 of the POS terminal 3. When the registration mode is selected by the mode switch 32, the CPU 61 starts this process. First, as ST11, a sales registration screen 81 having a layout shown in FIG. 18, for example, is displayed on the display unit 33B and the customer display 34 of the display 33 with a touch panel. In the sales registration screen 81, an area A1 for displaying the detailed data of the product name, unit price, number of sales, and sales amount of the sales registration product, an area A2 for displaying the tax amount of the sales registration product, and the total price of the sales registration product Is formed. Further, a previous page button B1 for displaying the previous page of the area A1 and a next page button B2 for displaying the next page are displayed. FIG. 18 shows an example of the sales registration screen 81 displayed on the display unit 33B of the display 33 with the touch panel. The sales registration screen displayed on the customer display unit 34 includes the previous page button B1 and the next page button B2. There is no image.

  In this state, the CPU 61 waits for an input from the scanner 38 or the keyboard 31. Here, when the barcode data read by the scanner 38 is input as ST12, the scanner input process specifically shown in the flowchart of FIG. 13 is executed. That is, it is determined whether or not the barcode data input from the scanner 38 is a single product code attached to each product. If the barcode data is a single item code, it is checked whether or not the transaction flag is set in the memory 74. If the in-transaction flag is not set, the transaction buffer 73 is cleared as ST121 because it is the first item registration for one transaction. In ST122, the transaction flag is set in the memory 74. If the in-transaction flag is already set in the memory 74, the processing of ST121 and ST122 is not executed because the product registration is made for the second and subsequent points of one transaction. After that, if the single item sales registration process is executed based on the input single item code, the process returns to ST11.

  The single item sales registration process reads the single item name and unit price of the product corresponding to the single item code from the single item information of each item preset in the product table, and calculates the sales amount by multiplying the unit price by the number of sales points. To do. The sales amount and the sales point are added and registered to the sales amount and the sales point of the corresponding product in the sales registration memory 72. In addition, the single product code, the single product name, the unit price, the number of sales points, and the sales amount of the corresponding product are written in the transaction buffer 73, and the single product name information, the unit price, the sales point, and the sales amount of the corresponding product are displayed in the single item description information on the sales registration screen 81. The process to display in area A1 is included.

  Returning to FIG. When the CPU 41 inputs a key signal from the keyboard 31 in ST13, the CPU 41 recognizes the input key based on the key signal. If the corresponding key process is executed, the process returns to ST1.

  Here, among the various key processes, the key process of the receiving terminal key is shown in FIGS. FIG. 17 shows the key processing for the registration lock key. The reception terminal key is a key for instructing registration of a ticket product whose purchase application has been received by the reception terminal device 2. The registration closing key is a key for declaring the end of merchandise registration of one transaction, and corresponds to a current total key for declaring the end of a cash transaction and a credit key declaring the end of a margin transaction.

  That is, when the CPU 61 detects the input of the reception terminal key from the key signal input via the keyboard controller 67, the CPU 61 starts the next reception terminal key process. First, the screen displayed on the display unit 33B of the display 33 with the touch panel as ST201 is switched to a reception terminal job selection screen 82 having a layout shown in FIG. 19, for example. The reception terminal job selection screen 82 is provided with a selection button B3 for application product registration job and a selection button B4 for product reprinting job. In addition, a stop button B5 and a confirm button B6 are provided.

  Therefore, the CPU 61 waits for an input from the display 33 with the touch panel. If it is recognized in ST202 that the application product registration job selection button B3 is touch-input by a signal from the touch panel sensor 33A, the application product registration job process specifically shown in the flowchart of FIG. 15 is executed. When it is recognized in ST203 that the reprint job selection button B4 has been touched, application reprint job processing specifically shown in the flowchart of FIG. 16 is executed. If it is determined in ST204 that the cancel button B5 has been touch-inputted, this key process is exited and the process returns to ST11.

  FIG. 15 is a flowchart specifically showing the application product registration business process. First, the CPU 61 switches the screen displayed on the display unit 33B of the display 33 with the touch panel as ST31 to a product exchange receipt input screen 83 having a layout shown in FIG. 20, for example. The merchandise exchange receipt input screen 83 includes a bar code display area A4 for displaying the bar code data printed on the merchandise exchange receipt and a message data display area A5. Similarly to the reception terminal job selection screen 82, a stop button B5 and a confirmation button B6 are provided.

  Next, the CPU 61 waits for input from the scanner 38 in ST32. When the barcode data read by the scanner 38 is input, the barcode data is displayed in the barcode display area A4 of the commodity exchange receipt input screen 83. Next, in ST33, when it is recognized that the confirmation button B6 of the product exchange receipt input screen 83 is touch-input by a signal of the touch panel sensor 33A, a ticket product information inquiry transmission including the barcode data input from the scanner 38 as an acceptance number is performed. A sentence is created, and this inquiry message is transmitted to the receiving terminal device 2 through the LAN 1. At this time, in the message area A5 of the merchandise exchange receipt input screen 83, for example, a message having the contents shown in FIG. 22A, that is, a message for notifying the operator that the ticket merchandise information is being inquired is displayed.

  In the RAM 63 of the POS terminal 3, a sufficient waiting time is set in advance for an inquiry about ticket product information. Therefore, the CPU 61 measures the elapsed time after transmitting the ticket product information inquiry message. If the response message including the ticket product information such as the product name, unit price, the number of applications, the amount of the number of tickets is received from the reception terminal device 2 in ST34 before the elapsed time reaches the inquiry waiting time, The ticket merchandise information is stored, and as shown in FIG. 21, the merchandise name, unit price, number of applications (quantity) and amount of the ticket merchandise information are displayed in the message area A5 of the merchandise exchange receipt input screen 83.

  Thereafter, when it is recognized in ST35 that the confirmation button B6 of the merchandise exchange receipt input screen 83 is touch-input based on a signal from the touch panel sensor 33A, it is determined in ST36 whether or not a transaction flag is set in the memory 34. If the in-transaction flag is not set, the transaction buffer 73 is cleared as ST37 because it is the first item registration for one transaction. In ST38, a transaction flag is set in the memory 74. When the transaction flag is already set in the memory 74 in ST36, the processing of ST37 and ST38 is not executed because the product registration is for the second and subsequent items of the first transaction. After that, if the ticket merchandise information fetched from the acceptance terminal device 2 and the acceptance number input from the scanner 38 as barcode data are stored in the transaction buffer 73, the process returns to ST11. Then, the screen displayed on the display unit 33 </ b> B of the display 33 with the touch panel is returned to the sales registration screen 81. At this time, the product name, unit price, quantity, and amount of the ticket product information are displayed in the single item detail information area A1 of the sales registration screen 81.

  In ST32, ST33, and ST35, when it is recognized that the cancel button B5 of the merchandise exchange receipt input screen 83 is input by a signal from the touch panel sensor 33A, the process returns to ST11 at that time. In ST34, if a response message cannot be received from the receiving terminal device 2 within the waiting time, an inquiry error is assumed.

  FIG. 16 is a flowchart specifically showing the reprint job process. First, the CPU 61 switches the screen displayed on the display unit 33B of the display 33 with the touch panel to the commodity exchange receipt input screen 83 as ST41. Next, in ST42, input from the scanner 38 is awaited. When the barcode data read by the scanner 38 is input, the barcode data is displayed in the barcode display area A4 of the commodity exchange receipt input screen 83. Next, when it is recognized in ST43 that the confirmation button B6 of the merchandise exchange receipt input screen 83 has been touched by a signal from the touch panel sensor 33A, in ST44, a ticket product reprint inquiry message including the barcode data as an acceptance number. And sends this inquiry message to the receiving terminal device 2 through the LAN 1. At this time, in the message area A5 of the merchandise exchange receipt input screen 83, for example, a message having the contents shown in FIG. 22A, that is, a message for notifying the operator that the ticket merchandise information is being inquired is displayed.

  In the RAM 63 of the POS terminal 3, a sufficient waiting time for reprinting the ticket product is set in advance. Therefore, the CPU 61 measures the elapsed time after transmitting the reprint inquiry message. If a reprint response message is received from the receiving terminal device 2 before the elapsed time reaches the reprint standby time in ST44, the message area A5 of the merchandise exchange receipt input screen 83 is displayed, for example, in FIG. Is displayed, that is, a message notifying the operator of printing of the ticket product.

  Next, the CPU 41 waits for a reprint end response message to be sent from the receiving terminal device 2 in ST45. If a reprint completion response message is received after the reprint inquiry message is sent and before the reprint standby time elapses, the number of reprints in the sales registration memory 72 is incremented by “1”. To do. Further, the drive of the printer 35 is controlled to print out a collection report receipt 91 having a layout shown in FIG. 23, for example. The collection report receipt 91 is printed with a signature column of the handler in addition to the receipt number of the ticket product that has been reprinted and the number of sheets to be collected. Thereafter, the CPU 41 displays, for example, a message having the content shown in FIG. 22C, that is, a message instructing the operator to collect the printed product identical to the reprinted ticket product (collection command means). The process returns to ST11.

  In ST42 and ST43, when it is recognized that the cancel button B5 of the merchandise exchange receipt input screen 83 is input by a signal from the touch panel sensor 33A, the process returns to ST11 at that time. In ST44 or ST45, if the reprint response message and the reprint end response message cannot be received from the receiving terminal device 2 within the reprint standby time, an inquiry error is generated.

  On the other hand, when the CPU 61 detects the input of the registered lock key from the key signal input via the keyboard controller 67, the CPU 61 starts the next registered lock key process. First, in ST211, it is checked whether or not the transaction flag is set in the memory 74. Here, when the in-transaction flag is not set, the key input is regarded as an error.

  If the transaction flag is set in ST211, the transaction buffer 73 is searched in ST212 to check whether ticket product information is stored. If the ticket merchandise information is stored in the transaction buffer 73 as ST213, the processes of ST214 to ST217 are executed based on the ticket merchandise information. When a plurality of pieces of ticket product information are stored, the processes of ST214 to ST217 are individually executed.

  In ST214, the receipt number stored in the transaction buffer 73 together with the ticket product information is acquired, and a transaction establishment inquiry message including this receipt number is created. Then, this inquiry message is transmitted to the receiving terminal device 2 through the LAN 1. In ST215, a response message to the transaction establishment inquiry message is waited. And if the transaction establishment response message is received, it will progress to ST216. Note that if a transaction completion response message is not received within a predetermined time, an inquiry error is assumed. In ST216, the amount and the number of pieces of ticket product information stored in the transaction buffer 73 are added to the sales amount and the number of sales corresponding to the item “ticket” in the sales registration memory 72. In ST217, on the sales registration screen 81, for example, a message having the content shown in FIG. 22B, that is, a message for notifying the operator of printing of the ticket product is displayed.

  In this way, if each process of ST214 to ST217 is executed for all the ticket product information stored in the transaction buffer 73, the product registration closing process is executed as ST218. If the ticket product information is not stored in the transaction buffer 73, the product registration closing process is immediately executed. In the product registration closing process, the total amount of one transaction is calculated based on the data stored in the transaction buffer 73. In the case of a cash transaction, the total amount is added to the transaction amount of the item “cash transaction” in the sales registration memory 72 and the number of transactions is counted up by “1”. The total amount is added to the transaction amount of the item “margin transaction” and the transaction count is incremented by “1”.

  Thereafter, the CPU 61 edits the receipt print data based on the data stored in the transaction buffer 73, controls the drive of the printer 35, and prints and issues a purchase receipt. Further, the drawer 37 is opened by outputting a drive signal to the automatic opening device 37A. Thereafter, if the transaction flag in the memory 74 is reset, the process returns to ST11.

  By the way, the CPU 41 can always receive the failure message data transmitted from the reception terminal device 2 through the LAN 1. When the failure message data is received, the failure message data is written into the failure message buffer 75.

  In addition, as shown in FIG. 12, the CPU 41 periodically checks whether or not failure message data is stored in the failure message buffer 75 as ST14 while waiting for input from the scanner 38 or the keyboard 31. Then, for example, when failure message data having contents as shown in FIG. 22 (d) is stored, it is checked in ST15 whether or not the transaction flag is set in the memory 74. Here, when the in-transaction flag is set, the commercial transaction is in progress, so the process returns to ST11.

  On the other hand, when the transaction flag is reset, the transaction message is not being processed, and the failure message data stored in the failure message buffer 75 as ST16 is displayed on the display unit 33B of the display 33 with the touch panel ( Failure message notification means). Thereafter, input of a confirmation key arranged on the keyboard 31 is awaited as ST17. If the input of the confirmation key is detected, the drive of the printer 35 is controlled in ST18 to print the fault message data stored in the fault message buffer 75 on the receipt paper and the journal paper, respectively. Then, as shown in FIG. 23B, the receipt sheet is discharged as a failure report receipt 92 from the receipt issuing port 36 (failure message notification means). After that, if the failure message data displayed on the display unit 33B is deleted in ST19, the process returns to ST11.

  In the product sales system of the present embodiment configured as described above, the customer himself / herself operates the display 21 with a touch panel of the reception terminal device 2 to access the desired product center 7 and applies for purchase of the ticket product. Then, the reception terminal device 2 automatically issues a reception number unique to the ticket product. Corresponding to this reception number, the reception time, ticket product information, ticket print information, status = “application in progress” and the like are stored in the application reception table 54. In addition, a merchandise exchange receipt on which the barcode of the receipt number is printed is issued from the issue port 22.

  Therefore, the customer submits a merchandise exchange receipt to the accounting staff within the preset invalid time from the reception time, and offers to pay for the ticket merchandise. First, the accountant inputs a reception terminal key arranged on the keyboard 31 of the POS terminal 3. Then, the screen of the display 33 with the touch panel of the POS terminal 3 is switched from the sales registration screen 81 to the reception terminal job selection screen 82. Accordingly, the accounting staff next touch-inputs the application product registration job selection button B3 on the reception terminal job selection screen 82. Then, the screen of the display 33 with the touch panel is switched to the exchange receipt input screen 83. Then, the accounting staff reads the barcode printed on the merchandise exchange receipt received from the customer with the scanner 38, and touches the enter button B6 on the exchange receipt input screen 83. Then, an inquiry message for ticket merchandise information including the reception number obtained from the barcode is transmitted from the POS terminal 3 to the reception terminal device 2 via the LAN 1. Thereby, in the reception terminal device 2, when it is confirmed that the status of the data stored in the application reception table 54 corresponding to the reception number in the inquiry message is “in application”, the ticket product of the corresponding data Information (product name, unit price, number of applications, amount of money for the number, etc.) is returned to the inquiring POS terminal 3. In addition, the status of this data is changed to “in transaction”.

  On the other hand, at the POS terminal 3 that has received the ticket product information, the exchange receipt input screen 83 displays the product name, unit price, number of applications, amount of money, etc. of the ticket product information. Therefore, the accountant confirms the display contents with the customer, and if there is no problem, inputs the confirmation button B6 again. Then, the ticket product information and the receipt number are stored in the transaction buffer 73. Further, the screen of the display 33 with the touch panel returns to the sales registration screen 81.

  Thereafter, when the registration of all the products purchased by the customer is completed, the accountant inputs the registration closing key on the keyboard 31. Then, a transaction establishment inquiry message including the reception number stored in the transaction buffer 73 is created and transmitted to the reception terminal device 2 via the LAN 1. As a result, when the reception terminal device 2 confirms that the status of the data stored in the application reception table 54 corresponding to the reception number in the inquiry message is “in transaction”, the ticket printing of the corresponding data is performed. Information is transmitted to the ticket printing apparatus 4 via the LAN 1 to control the printing of the ticket product. When the printing of the ticket product ends normally, the status of the data is changed to “END”. Further, a transaction establishment response is returned to the inquiry source POS terminal 3.

  In the POS terminal 3 that has received this transaction establishment response, sales registration processing of ticket product information is performed. In addition, a message for notifying the operator of the printing of the ticket product is displayed on the screen of the display 33 with a touch panel. Thereafter, when the product registration closing process is executed, a purchase receipt is printed and issued from the receipt issuing port 36. Accordingly, the accounting staff hands over the ticket product printed by the ticket printing device 4 to the customer together with the purchase receipt.

  However, for example, ticket items printed by the ticket printing device 4 such that the ticket item information is printed out of the corresponding print item column, or the printed characters are distorted or crushed and are difficult to read. If there is a failure, the accountant invalidates the ticket product. Then, a ticket product having the same content is reissued and dealt with. In this case, the accounting staff inputs the reception terminal key to switch the screen of the display 33 with the touch panel to the reception terminal job selection screen 82, and then touch-inputs the product reprint job selection button B4. Then, the screen of the display 33 with the touch panel is switched to the exchange receipt input screen 83. Then, the accounting staff reads again the bar code printed on the merchandise exchange receipt received from the customer by the scanner 38, and touch-enters the confirmation button B6 on the exchange receipt input screen 83. Then, a ticket product reprint inquiry message including the reception number obtained from the barcode is transmitted from the POS terminal 3 to the reception terminal device 2 via the LAN 1. As a result, when the reception terminal device 2 confirms that the status of the data stored in the application reception table 54 corresponding to the reception number in the inquiry message is “finished”, the ticket print information of the corresponding data Is transmitted again to the ticket printing apparatus 4 via the LAN 1, and reprinting of the same ticket product is controlled. In addition, a reprint response is returned to the inquiring source POS terminal 3. In the POS terminal 3 that has received this reprint response, a message notifying the operator of the printing of the ticket product is displayed on the screen of the display 33 with the touch panel.

  Thereafter, when the printing of the ticket product is normally completed, a reprint completion response is transmitted from the reception terminal device 2 to the POS terminal 3 that is the inquiry source. As a result, in the POS terminal 3, the number of ticket reprints that are counted and managed in the sales registration memory 72 is increased by "1". Further, the printer 35 operates to print a collection report receipt 91 and is issued from the receipt issuing port 36. At the same time, the operator collects the printed product identical to the reprinted ticket product on the screen of the display 33 with the touch panel. A message to command is displayed. Therefore, the accountant hands over the ticket product printed again by the ticket printing device 4 to the customer. Further, according to the message displayed on the screen of the display 33 with the touch panel, the ticket products having the same contents that are treated as invalid are collected and the signature column of the collection report receipt 91 is signed. Then, the collected ticket product is stored with a collection report receipt.

  As described above, according to the present embodiment, when the receipt number of the ticket product sold in the ticket printing apparatus 4 is input again, the POS terminal 3 accepts the ticket product reprint inquiry message including the receipt number. The ticket product that has been transmitted to the terminal device 2 and received a purchase application with the reception number in the reception terminal device 2 is reprinted. Further, when the ticket product is reprinted by the ticket printing device 4, a message instructing the collection of the printed ticket product identical to the ticket product is displayed on the screen of the display 33 with the touch panel. Accordingly, the accountant who operates the POS terminal 3 reliably collects the printed ticket products that are invalidated by reprinting the same ticket product according to the message, thereby preventing unauthorized use of the printed ticket product. be able to.

  In addition, since a receipt 91 that reports the collection of printed ticket products that are treated as invalid by reprinting the same ticket product is automatically printed out, a printed ticket that is treated as invalid with this collection report receipt 91 By managing the product, unauthorized use of the printed ticket product can be prevented more reliably.

  By the way, the reception terminal device 2 that has transmitted the ticket print information to the ticket printing device 4 monitors the ticket printing operation of the ticket printing device 4. Then, when it is recognized that the ticket printing operation is abnormal and the printing of the ticket product is not normally completed, predetermined failure message data is transmitted to the POS terminal 3. Further, when receiving the failure message data from the reception terminal device 2, the POS terminal 3 temporarily stores the data in the failure message buffer 75. Then, when the transaction of one commercial transaction is not in progress, the content of the failure message data stored in the failure message buffer 75 is popped up on the screen of the display 33 with the touch panel, and the failure report receipt 92 in which the content of the failure message data is recorded. Is issued.

  Therefore, when an abnormality occurs in the ticket printing apparatus 4, the accounting staff who is the operator of the POS terminal 3 is promptly notified. There is an advantage that you will notice immediately. In addition, since the display and printing of the failure message is performed when one business transaction is not in progress, there is no possibility of hindering the business transaction being processed.

  The present invention can be similarly applied to a merchandise sales system using a merchandise sales apparatus that downloads and sells game software onto a recording medium, for example. In addition, a receipt printer may be provided in a merchandise sales apparatus such as a ticket printing apparatus, and the collection report receipt 91 may be printed and issued when the same merchandise as the sold merchandise is sold again.

1 is a schematic diagram of a product sales system according to an embodiment of the present invention. The external view of the reception terminal device in the embodiment. The external view of the POS terminal in the embodiment. The block diagram which shows the principal part structure of a reception terminal device. The figure which shows the structure of the application reception table formed in RAM of a reception terminal device. The block diagram which shows the principal part structure of a POS terminal. The figure which shows the main memory areas formed in RAM of a POS terminal. The flowchart which shows the principal part of the main process which CPU of a reception terminal device performs. The flowchart which shows specifically the ticket merchandise information inquiry reception process in the main process. The flowchart which shows specifically the transaction establishment inquiry reception process in the main process. 6 is a flowchart specifically showing a reprint inquiry reception process in the main process. The flowchart which shows the principal part of the registration business process which CPU of a POS terminal performs. The flowchart which shows specifically the scanner input process in the registration work process. The flowchart which shows the principal part of the reception terminal key process in the registration business process. The flowchart which shows the application goods registration business selection process in the same reception terminal key process concretely. The flowchart which shows concretely the product reprint selection process in the reception terminal key process. The flowchart which shows specifically the registration closing key process in the registration work process. The figure which shows an example of the sales registration screen displayed on a POS terminal. The figure which shows an example of the reception terminal work selection screen displayed on a POS terminal. The figure which shows an example of the exchange receipt input screen displayed on a POS terminal. The figure which shows an example of the exchange receipt input screen displayed on a POS terminal. The figure which shows an example of the various messages displayed on a POS terminal. The figure which shows an example of the collection report receipt printed and issued from a POS terminal, and a failure report receipt.

Explanation of symbols

    DESCRIPTION OF SYMBOLS 1 ... LAN, 2 ... Reception terminal device, 3 ... POS terminal (accounting device), 4 ... Ticket printing device (product sales device), 7 ... Product center.

Claims (3)

A reception terminal device that issues a unique reception number each time a purchase application for a product is received, and a means for inputting the reception number, and when the reception number is input by the input device, the reception terminal device receives the reception number An accounting device that processes payment for a product for which a purchase application has been received by number, and a product sales device that sells products for which purchase application has been received by the reception terminal device and for which payment has been processed by the accounting device In the product sales system,
The reception terminal device includes a monitoring unit that monitors a product sales operation by the product sales device, and a message notification unit that notifies the accounting device of a predetermined failure message when an abnormality in the product sales operation is detected by the monitoring unit. And
The merchandise sales system, wherein the accounting device comprises failure message notification means for notifying an operator of a failure message when receiving a notification of the failure message from the reception terminal device.   2. The merchandise sales system according to claim 1, wherein the failure message notification means includes means for printing and issuing the failure message on a receipt sheet when receiving the notification of the failure message from the reception terminal device.   When the receipt number of the product already sold in the merchandise sales apparatus is input again by the input means of the accounting apparatus, the sales control means for selling the product for which the purchase application has been accepted with the receipt number, and the sales control means 2. The product sales system according to claim 1, further comprising a collection command means for commanding collection of the same sold product as the sold product.

Images