JP3870615B2 - Operation support system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention provides an operation support system that supports operation of a multi-function system capable of sequentially setting a plurality of functions, such as a copying machine, a facsimile machine, and a printer. To Related.
[0002]
[Prior art]
In a multi-function system such as a copying machine, a facsimile machine, or a printer, a plurality of different functions are set, and complicated processing is performed at once. For example, in a recent multi-function copying machine, it is possible to set a plurality of functions such as “make the magnification 115%”, “take a margin of 40 mm”, and “copy a single-sided original on one side”. As a result, the user makes a copy that has been enlarged to 115%, and then makes a copy with a margin of 40 mm, and obtains a copy that makes full use of all the document conversion instructions without going through a procedure such as making a copy. It can be done.
[0003]
On the other hand, in such a multi-function system in which a plurality of functions can be set, each function does not always work completely independently. In other words, various interactions occur between the set functions. Specifically, in a multi-function copier, when “magnification = 115%” and “binding margin = 40 mm” are set and a B5 size document is copied, an A4 size copy with a margin of 40 mm is produced. However, depending on the setting order, a document with a 40 mm margin may be further enlarged by 115% and eventually a 46 mm margin may be added.
[0004]
If this type of interaction produces unintended results, users often cannot find the cause. Therefore, in the multi-function system disclosed in Japanese Patent Application Laid-Open No. 5-100646 “Feedback Image Display Device”, a series of document conversion processes are shown one by one in association with functions set by the user, and a plurality of functions interact. Can be understood intuitively.
[0005]
That is, in the copying machine as an example of this multi-function system, as shown in FIG. 14, when an image image representing the original document is displayed on the display (A) and “binding margin = 40 mm” is set, the virtual copy is displayed. An image (B) is displayed. When “magnification = 115%” is set, the virtual copy image (C) is further displayed. In this way, each time the user sets the function in order, a virtual copy image image that feeds back the result is displayed, and it is possible to notify by means of a picture and text that the margin will eventually become “46 mm” It is said.
[0006]
The user can prevent miscopying by copying while checking these images.
[0007]
[Problems to be solved by the invention]
However, the above-described conventional device for displaying a feedback image requires a relatively large area for displaying the feedback image. Therefore, when the display is small, the feedback image cannot be clearly displayed and output, and the occurrence of interaction is effective. There was a problem that could not be announced.
[0008]
In addition, the conventional feedback image display apparatus has a problem in that the interaction notification method and timing are uniform, and the interaction cannot be effectively notified according to the level of proficiency of the user. .
[0009]
Furthermore, since the above-described conventional device for displaying a feedback image only informs the interaction of the function, another operation is necessary to cancel the function setting, and there is a problem that the convenience is low.
[0010]
The present invention has been made in view of the above circumstances, and can effectively notify the occurrence of an interaction and improve the convenience. The The purpose is to provide.
[0011]
[Means for Solving the Problems]
The invention according to claim 1 for solving the problems of the conventional example can sequentially set a plurality of functions. Copy machine, facsimile or printer In the operation support system that supports the operation, the dialog history data storage unit that stores the function setting order as dialog history data, and the function set later affects another function set in advance. Interactive Need notification Degree As notification necessity data Store Necessity of notification A data storage unit, the dialogue history data, The notification necessity data Based on the above, it is determined whether or not an interaction notification is necessary, and if notification is necessary, a notification means for performing the notification is provided. The notification means notifies the interaction, receives an input indicating whether or not the interaction is to be notified in the future, and receives an input indicating that the notification is not notified. Reduce need It is characterized by that.
In the invention according to claim 2, a plurality of functions can be set sequentially. Copy machine, facsimile or printer In the operation support system that supports the operation, the dialog history data storage unit that stores the function setting order as dialog history data, and the function set later affects another function set in advance. Based on the notification necessity data storage unit that stores the degree of necessity of interaction notification as notification necessity data, the dialog history data, and the notification necessity data, it is determined whether or not an interaction notification is necessary. If it is determined and notification is required, a notification means for performing the notification, Setting function history data storage means for storing a history of setting of functions performed by the user in the past as setting function history data, and the notification is required based on the setting function history data stored in the setting function history data storage means Means for changing the necessity of the notification necessity data stored in the degree data storage unit; It is characterized by comprising.
[0015]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described with reference to the drawings. In the following description, a multifunctional copying machine will be described as an example of an interactive multifunctional system.
[0016]
As shown in FIG. 1, the operation support system according to the first embodiment of the present invention is attached to a multi-function system 1, and includes a dialog monitor unit 2, a dialog history creation unit 3, a setting function evaluation / From the creation unit 4, the message selection unit 5, the message output unit 6, the dialogue history storage unit 7, the setting function storage unit 8, the notification necessity level storage unit 9, the message storage unit 10, and the control unit 20 It is configured.
[0017]
The multi-function system 1 generally includes an input unit 31 such as a key or a touch panel, an output unit 32 such as a liquid crystal display, a control unit 33, and an execution unit 34. The control unit 33 controls the execution unit 34 in accordance with an instruction input from the input unit 31, and displays and outputs necessary information on the output unit 32. Here, if the execution unit 34 is a copying machine, for example, it corresponds to a scanner, a photosensitive drum, a tray, a sorter, or the like.
[0018]
The notification necessity level storage unit 9 stores the degree of necessity of notifying the interaction when various functions are set in a predetermined order as the notification necessity level. The specific content of the notification necessity stored in the notification necessity storage unit 9 will be described later.
[0019]
The dialog monitor unit 2 receives the operation performed at the input unit 31 of the multi-function system 1 and the information of the processing result of the control unit 33, and the dialog history generation unit 3 and the set function evaluation / creation Output to the unit 4 and the message selection unit 5. The dialog history creation unit 3 stores a record in the dialog history storage unit 7 that records the information input from the dialog monitor unit 2 and the operation information performed in the multi-function system 1 and the time when the information is input. Add and store as pressed data.
[0020]
The setting function evaluation / creation unit 4 receives input of information on the operation performed in the multi-function system 1 from the dialog monitor unit 2, and stores the setting function as the setting function data using the function set based on the operation. Stored in section 8. In addition, when the dialog history creation unit 3 adds and stores the button press data, the setting function evaluation / creation unit 4 stores the record added and stored as the button press data and the setting function storage unit 8. Compared with a previously set function, the presence or absence of a new function setting is determined. Specifically, when the record added by the dialogue history creation unit 3 includes operation information of “binding margin = 40 mm”, the setting function evaluation / creation unit 4 refers to the function of “binding margin” from the setting function data. Then, the value set as “Margin” is acquired. Here, if “binding margin = 0 mm” is set in advance as the setting function data, it is an instruction to change the value and is a new function setting. Whether or not there is an interaction to be notified with the set function is searched from the notification necessity storage unit 9, and if the notification necessity is larger than the predetermined necessity, the message selection unit 5 Instructs message display output.
[0021]
Here, the notification necessity data stored in the notification necessity storage unit 9, which is a feature of the present invention, will be described with reference to FIG. As shown in FIG. 2, the notification necessity degree data is an order score indicating the degree of necessity of transmitting the contents of the interaction to the user when the interaction exists between the two functions. Specifically, the notification necessity data is matrix data in which newly set functions and already set functions are arranged in a table format, and each data is H (high necessity), M It is set to one of four values (medium degree of necessity), L (low degree of necessity), and blank (no interaction). For example, the score is H when it is unavoidable to cancel the setting of two functions that cannot be combined. For example, when the magnification is set to “slightly smaller”, in a copying machine that cannot provide a margin, these interactions are “H” as shown in FIG. In addition, what is characteristic of the present invention is that, even in the case of a combination of the same two functions, the necessity of notification varies depending on the setting order. In other words, when the magnification is already set to “86%”, the notification necessity level when the margin is newly set to “40 mm” is blank as shown in FIG. 2, but the margin is already set to “40 mm”. When the magnification is newly set to “86%”, the notification necessity level is set to “M”.
[0022]
Further, in the notification necessity data stored in the notification necessity storage unit 9, even if the setting value is changed without the user's operation, there is a large difference with the user setting value. If not, the score of the notification necessity level is set to “L”. It should be noted that the score of the notification necessity data is not limited to the four levels as shown here, and there may be more levels. It doesn't matter.
[0023]
The message selection unit 5 reads the message data from the message storage unit 10 according to the instruction input from the setting function evaluation / creation unit 4 and outputs the message data to the message output unit 6. The message output unit 6 includes, for example, a liquid crystal display, and displays and outputs the message data input from the message selection unit 5. Here, since the multi-function system 1 generally includes an output unit 32 such as a touch panel type liquid crystal display as a dialogue module, the message output unit 6 is connected to the output unit via the control unit 33 of the multi-function system 1. A message may be displayed and output to 32. In this case, the control unit 33 of the multi-function system 1 displays a message or the like on the output unit 32 in response to an instruction from the outside.
[0024]
The message storage unit 10 stores in advance a message explaining the interaction corresponding to the previously set function and the newly set function. As shown in FIG. 3, the message storage unit 10 includes a function (pre-set function) set in advance and a newly set function (new set function). The first message that briefly explains the action and the conclusion generated thereby and the second message that is a more detailed explanation such as the condition of the occurrence are stored. It is also preferable to display and output the first message and display and output the second message according to an instruction.
[0025]
Although not shown, the message storage unit 10 also stores information such as buttons to be displayed in association with each message when displaying each message. Specifically, in response to the message “Please select the function button to be canceled out of the margin and magnification and press OK”, the buttons such as “Release margin”, “Release magnification”, and “OK” are displayed. Are stored in association with each other.
[0026]
The control unit 20 receives input of user operation information from the dialogue monitor unit 2 and controls each unit.
[0027]
Next, the operation of the operation support system according to the first embodiment of the present invention will be described. FIG. 4 is an explanatory diagram showing the appearance of the input unit 31 including the touch panel of the copying machine as the multi-function system 1. On the back surface of the input unit 31, a liquid crystal display having a size of about 24 cm wide and 6 cm long is arranged as an output unit 32 for displaying messages and messages for dialogue between the system and the user. As shown in FIG. 4, buttons and the like for setting various functions are displayed on the output unit 32, and the user sets various functions by touching the portion where the buttons are displayed. This button includes a numeric keypad for designating the number of copies, an all clear (AC) button for canceling all the set functions, a start button for instructing the start of copying, and the like. In addition, in order to improve the visibility of various functions, a tabbed interface that displays functions divided into “basic functions”, “applied functions”, and “special functions” is adopted.
[0028]
When the user presses the “AC” button on the input unit 31 of the multi-function system 1, the dialog monitor unit 2 of the operation support system of the present invention inputs operation information indicating that the “AC” button has been pressed. In response, the message is output to the dialogue history creation unit 3, the setting function evaluation / creation unit 4, and the message selection unit 5. The dialogue history creation unit 3 associates the current time (10:00:00) with the operation information indicating that the “AC” button has been pressed, and adds it to the dialogue history storage unit 7. Store. In addition, the setting function evaluation / creation unit 4 receives input of operation information indicating that the “AC” button has been pressed, sets various functions to a default state, and stores setting data in the setting function storage unit 8. Store as.
[0029]
Subsequently, when the user presses the “magnification = slightly smaller” button, the dialog monitor unit 2 displays operation information indicating that this button has been pressed, the dialog history creation unit 3, the setting function evaluation / creation unit 4, and so on. To the message selection unit 5. The dialogue history creation unit 3 associates the current time (10:00:01) with the operation information indicating that the “magnification = slightly smaller” button is pressed, and the dialogue history storage unit 7 Add to and store. Then, the setting function evaluation / creation unit 4 sets the magnification function to “slightly smaller”, stores it as setting data in the setting function storage unit 8, and announces the interaction with the previously set function. Search from the necessity storage unit 9. Here, for example, “Margin Margin = 0 mm” is set in advance, but for this setting, the notification necessity level for setting the magnification to “a little smaller” later is blank. It is judged that there is no need. At this time, the setting function data stored in the setting function storage unit 8 is as shown in FIG. 5A, for example.
[0030]
Further, when the user presses the button of “Margin = 40 mm”, the dialog monitor unit 2 displays operation information indicating that this button has been pressed, the dialog history generation unit 3, the setting function evaluation / generation unit 4, and the like. To the message selection unit 5. Then, the dialogue history creation unit 3 stores the dialogue history by associating the current time (10:00:02) with the operation information indicating that the “binding margin = 40 mm” button has been pressed. It is added to the part 7 and stored. Also, the setting function evaluation / creation unit 4 sets the margin function to “40 mm”, stores it as setting data in the setting function storage unit 8, and notifies the interaction with the previously set function. Search from the necessity storage unit 9. Here, “magnification = slightly smaller” is set in advance, and for this setting, the notification necessity level for the setting of “binding margin = 40 mm” later is “H”. Therefore, the setting function evaluation / creation unit 4 determines that notification is necessary, and outputs an instruction to notify the interaction to the message selection unit 5. At this time, the setting data stored in the setting function storage unit 8 is as shown in FIG. 5B, for example.
[0031]
In response to an instruction input from the setting function evaluation / creation unit 4, the message selection unit 5 sets the preceding function setting to “magnification = a little smaller”, and sets the function to be set later to “binding margin = 40 mm”. A first message corresponding to a certain case is selected from the message storage unit 10 and displayed together with a “detailed explanation” button. Here, when the display is specifically output to the output unit 32 of the multi-function system 1, a window is displayed as shown in FIG. 6, for example. When the user presses the “detailed explanation” button, the corresponding second message is selected from the message storage unit 10 and displayed. As shown in FIG. 7, the second message is displayed and output in another window. For example, when the user presses the “Return” button in FIG. 7, the message selection unit 5 displays the second message. Is deleted and the display of FIG. 6 is restored.
[0032]
Further, instead of the display in FIG. 6, the message selection unit 5 may display a button and a message for prompting to cancel one of the two settings that cause the interaction shown in FIG. 8. In this case, by pressing any button and further pressing the “OK” button, the setting function evaluation / creation unit 4 cancels the instructed function, and the setting function storage unit 8 stores the setting function. While storing as data, an instruction to release the function is output to the control unit 33 of the multi-function system 1.
[0033]
In this case, since the setting function evaluation / creation unit 4 displays a message only when a predetermined notification necessity is exceeded and does not display a message otherwise, for example, the notification necessity degree is high. If the message is set to be displayed only when “H” is exceeded, the message is not displayed when the notification necessity level is “M” or “L”. Therefore, the setting function evaluation / creation unit 4 may generate a random number and instruct whether or not to display the message with a probability corresponding to the notification necessity level. For example, 90% is displayed for the notification necessity level “H”, 50% is displayed for “M”, and 10% is displayed for “L”. A random number is generated to control the display probability. For example, when the notification necessity level is “M”, the message can be displayed with a probability of once every two times, and when it is “L”, the message can be displayed with a probability of once every ten times.
[0034]
Furthermore, the setting function evaluation / creation unit 4 may adjust the notification necessity level according to the operation of the user. Specifically, when displaying a message to notify the interaction, a setting button such as “Do not display this message in the future” is displayed together with information indicating that the user has pressed this button. In response to the input, the control unit 20 may reduce the corresponding notification necessity and overwrite the notification necessity storage unit 9 to store it. In this case, it is preferable to set the treatment for the interaction as well.
[0035]
Specifically, from the display shown in FIG. 8, for example, when the setting for canceling “Margin = 40 mm” is selected and the OK button is pressed, the control unit 20 is used when the same interaction occurs in the future. FIG. 9 shows a display (setting consistency confirmation window) for inquiring whether or not to cancel the setting of “binding margin = 40 mm” immediately without making an inquiry to the person. Here, after that, when “Yes” indicating that the setting is canceled without an inquiry is pressed, the control unit 20 stores the corresponding message stored in the message storage unit 10 and the corresponding message. The information such as the button may be rewritten to keep the button pressed in advance. At this time, as a method of displaying a button, if there is a so-called dim display function in which a pressed button is displayed lightly to notify that the setting is canceled, the corresponding button display will be performed thereafter. May be displayed as a dim display. In this way, it is possible to confirm the instruction content for the interaction and improve convenience.
[0036]
Further, in the display shown in FIG. 9, when “Yes” indicating that the setting is canceled without inquiring is pressed thereafter, the control unit 20 determines whether to display even the corresponding interaction notification. The inquiry to be confirmed is displayed as shown in FIG. 10, and when “Yes” is pressed as an instruction not to display the interaction notification, the control unit 20 is stored in the notification necessity storage unit 9. For example, if it is “H”, it is changed to “M”, and if it is “M”, it is overwritten in the notification necessity storage unit 9 as “L”. Store.
[0037]
Furthermore, the user may arbitrarily perform such correction of the notification necessity. For example, when a “correct” button is displayed on the operation panel and the user presses this “correct” button, the control unit 20 displays a data table as shown in FIG. 2 in the form of a spreadsheet. , “H”, “M”, “L” and “blank” are received, and the corrected data table is newly overwritten and stored in the notification necessity storage unit 9 as the notification necessity data. .
[0038]
Next, a second embodiment of the present invention will be described. In the following description, a multifunctional copying machine will be described as an example of an interactive multifunctional system. The operation support system according to the present embodiment longitudinally analyzes and supplements a history of past operations (such as button pressing patterns) of the user.
[0039]
Similar to the operation support system according to the first embodiment, the operation support system according to the second embodiment of the present invention is attached to the multi-function system 1 as shown in FIG. A dialogue history creation unit 3, a setting function evaluation / creation unit 4, a message selection unit 5, a message output unit 6, a dialogue history storage unit 7, a setting function storage unit 8, and a notification necessity level storage unit 9. A message storage unit 10, a setting function history evaluation / creation unit 11, a setting function history storage unit 12, and a control unit 20. Here, the same components as those in the first embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.
[0040]
When the setting function data stored in the setting function storage unit 8 is rewritten by the setting function evaluation / generation unit 4 based on the notification of the interaction, the setting function history evaluation / creation unit 11 The setting function history data is generated with reference to the button press data stored in the setting function data and the setting function data stored in the setting function storage unit 8 and stored in the setting function history storage unit 12.
[0041]
Specifically, the setting function history evaluation / creation unit 11 stores the time (10:00:31) of the most recent button press and the pressed button (“binding margin = 40 mm”) stored as button press data. Stored in the setting function data and previously set (such as “paper = A4 portrait”, “color mode = four colors full color”), and changed functions (“binding margin = 40 mm”). )) And the function in which the interaction occurs are added and stored in the setting function history storage unit 12 as setting function history data. In some cases, when the “AC” (all clear) button is pressed, the changed function becomes plural. Further, the setting function history evaluation / creation unit 11 aggregates the setting function history data and calculates values of “setting change accumulation count” and “interaction accumulation count” for each function.
[0042]
Specifically, as shown in FIG. 12, the setting function history data stored in the setting function history storage unit 12 is pressed when the corresponding function is set (the time when the corresponding button is pressed). Button and setting function data after the button is pressed are stored in association with each other. Here, the set function history evaluating / creating unit 11 gives a predetermined first attribute to the corresponding function portion of the set function data for the function that has been changed by pressing a specific button. In FIG. 12, the first attribute is represented by adding “◎” to the end of the data of the function that has been changed.
[0043]
In addition, when an interaction occurs as a result of setting a function by pressing a specific button, the setting function history evaluation / creation unit 11 corresponds to the setting function data for the function in which the interaction occurs. A predetermined second attribute is assigned to the function portion. In FIG. 12, the second attribute is represented by adding “Δ” to the end of the data of the function having the interaction.
[0044]
Thus, the fact that the character is added to the end of the data and the attribute is added simplifies the configuration by eliminating the need to prepare a separate memory.
[0045]
Then, the setting function history evaluation / preparation unit 11 calculates the cumulative number of the first attribute and the number of the second attribute for each function. The number of times ”and the cumulative number of interactions are stored in the setting function history storage unit 12. Further, the setting function history evaluation / creation unit 11 calculates the total number of times that the setting has been changed and the total number of times that the setting has occurred to generate an interaction as the total of all functions.
[0046]
Here, if aggregation is performed for all the records stored in the setting function history storage unit 12, it becomes impossible to accurately extract the recent operation pattern of the user. It is also preferable to count only records within the past 3 minutes or the latest 50 records. The upper limit of the elapsed time and the number of records may be determined, and the total range may be limited by adding a new record and executing a pushdown stack that deletes the old record.
[0047]
First, the setting function history evaluation / preparation unit 11 caused the interaction from the setting function history data stored in the setting function history storage unit 12 when an interaction with the notification necessity level M or L occurred. Then, each “setting change cumulative number” corresponding to the newly set function and the function that has been set in advance is read out, and the ratio of the sum of these numbers to the total of all functions is calculated. For example, in FIG. 12, when the newly set function is “magnification = 115%” and the previously set function that causes interaction is “binding margin = 40 mm”, the corresponding set function history data That is, prior to pressing the “magnification = 115%” button, when 30 records are read up to the portion where the “binding margin = 40 mm” button is pressed, the cumulative number of setting changes (L1) of the “magnification” function Is 8 times, and the cumulative number of setting changes (L2) for the “Marginero” function is 12, so the ratio of the sum of the two values to the total X = (L1 + L2) / L is (8 + 12) / 30 = 0.66.
[0048]
When the ratio X is larger than a preset threshold value (for example, 0.5), the setting function history evaluation / creation unit 11 has actually performed a function interaction during the repeated pressing of the button. Verify whether. For example, in FIG. 12, the setting function history evaluation / preparation part 11 has a cumulative occurrence number N1 of four interactions that occurs because the function of “magnification” is newly set, so the occurrence probability Y1 = N1 / L1 is 0.50. Since the cumulative occurrence number N2 of the interaction related to the function “binding margin” set in advance is four, the occurrence probability Y2 = N2 / L2 is 0.33. Then, if both of these two scores Y1 and Y2 are equal to or greater than a preset threshold value (for example, 0.30), the setting function history evaluation / creation unit 11 “repetition of interaction and button pressing” It is determined that there is a high possibility that there is an interaction that is not noticed or understood by the user (the occurrence of an interaction that is not recognizing the user) It is enlarged and overwritten in the notification necessity storage unit 9 and stored.
[0049]
Furthermore, here, the case where the same threshold value of 0.50 or 0.30 is used regardless of whether the notification necessity level is M or L has been described. For example, the threshold when the notification necessity level is “M” is used. It is also preferable to increase the opportunity to increase the necessity of notification by setting the value lower than when “L”. In this way, it is possible to perform message control that reflects a detailed difference in a predetermined degree of necessity, and to effectively notify the occurrence of an interaction.
[0050]
In the operation support systems according to the first and second embodiments, when a predetermined plurality of functions are set, it is possible to assume in advance that an interaction that is difficult for the user to understand is generated. For example, if “Margin = 40 mm” and “Magnification = 115%” are set in this order as messages stored in the storage unit 10, “Do you want to keep“ Margin = 40 mm ”? It is also preferable to enlarge so that it is possible to select whether it is desired to set “Margin = 46 mm”. In this case, the display as shown in FIG. 13 is performed.
[0051]
At this time, when the setting selected by the user can be achieved by changing the order of function setting, the control unit 20 refers to the conversation history data stored in the conversation history storage unit 7 to determine the function setting order. And the function may be set in the setting function storage unit 8.
[0052]
The control unit 33 of the multi-function system 1 controls the execution unit 34 with reference to the setting function data stored in the setting function storage unit 8 of the operation support system according to the first and second embodiments. By doing so, when the setting function evaluation / creation unit 4 cancels the setting of the designated function, it is only stored in the setting function storage unit 8 as setting function data. It is not necessary to output an instruction to cancel the function, and the processing efficiency can be improved.
[0053]
【The invention's effect】
According to the present invention, it is determined whether or not an interaction notification is necessary based on dialogue history data as an operation history and notification necessity data indicating a necessity level of an interaction notification according to an operation order. However, if notification is necessary, the operation support system is configured to perform the notification, so that notification can be performed as necessary and the interaction can be effectively notified.
[0055]
Furthermore, according to the present invention, since it is an operation support system that lowers the notification necessity data by an operation that does not notify the interaction in the future, the interaction is effectively performed according to the proficiency level of the user. Can be announced.
[0056]
Furthermore, according to the present invention, since the operation support system is configured to adjust and change the notification necessity level according to the function setting history, an effective interaction notification according to the user's proficiency level is performed. be able to.
[Brief description of the drawings]
FIG. 1 is a configuration block diagram of an operation support system according to a first embodiment of the present invention.
FIG. 2 is an explanatory diagram illustrating an example of notification necessity data.
FIG. 3 is an explanatory diagram illustrating an example of message data.
FIG. 4 is an explanatory diagram showing an appearance of an input unit 31 including a touch panel of a copying machine as the multi-function system 1;
FIG. 5 is an explanatory diagram illustrating an example of setting function data.
FIG. 6 is an explanatory diagram illustrating an example of message display.
FIG. 7 is an explanatory diagram illustrating an example of a message display.
FIG. 8 is an explanatory diagram illustrating an example of a message display.
FIG. 9 is an explanatory diagram illustrating an example of a setting consistency confirmation window.
FIG. 10 is an explanatory diagram illustrating an example of display of an inquiry.
FIG. 11 is a block diagram showing the configuration of an operation support system according to a second embodiment of the present invention.
FIG. 12 is an explanatory diagram illustrating an example of setting function history data.
FIG. 13 is an explanatory diagram illustrating an example of a message display.
FIG. 14 is an explanatory diagram illustrating an example of display of a conventional feedback image.
[Explanation of symbols]
1 multi-function system, 2 dialog monitor section, 3 dialog history creation section, 4 setting function evaluation / creation section, 5 message selection section, 6 message output section, 7 dialog history storage section, 8 setting function storage section, 9 notification necessity level Storage unit, 10 message storage unit, 11 setting function history evaluation / creation unit, 12 setting function history storage unit, 20 control unit, 31 input unit, 32 output unit, 33 control unit, 34 execution unit.

Claims (2)

In an operation support system that supports operation of a copying machine, a facsimile machine, or a printer capable of sequentially setting a plurality of functions,
A dialog history data storage unit for storing the function setting order as dialog history data;
A notification necessity data storage unit that stores, as another notification necessity data, the degree of necessity of notification of interaction that a function set later has on another function set in advance;
Based on the dialogue history data and the notification necessity data , it is determined whether or not an interaction notification is necessary, and if notification is necessary, a notification means for performing the notification,
Equipped with,
When the notification means notifies the interaction, and receives an input indicating whether or not the interaction will be notified in the future, and receives an input indicating that the notification is not notified, the necessity of the corresponding notification necessity data An operation support system characterized by lowering . In an operation support system that supports operation of a copying machine, a facsimile machine, or a printer capable of sequentially setting a plurality of functions,
A dialog history data storage unit for storing the function setting order as dialog history data;
A notification necessity data storage unit that stores, as another notification necessity data, a degree of necessity for notification of an interaction exerted by a function set later with respect to another function set in advance.
Based on the dialogue history data and the notification necessity data, it is determined whether or not an interaction notification is necessary, and if notification is necessary, a notification means for performing the notification,
A setting function history data storage means for storing a history of setting of functions performed by the user in the past as setting function history data;
Based on the setting function history data stored in the setting function history data storage means, means for changing the necessity of the notification necessity data stored in the notification necessity data storage unit;
An operation support system comprising:

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