JP3789347B2 - Courier information processing system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
  The present invention relates to a courier information processing system and a courier service method, and can be applied to, for example, a case where an information processing terminal in a convenience store or an information processing terminal that a customer has at home is used as an information input terminal.
[0002]
  In the present specification, the term “courier service” includes a part of transportation means using an airplane or the like, for example, a thing related to a so-called courier service. Also, in practice, this includes transportation handling large cargo that is not included in the term courier.
[0003]
[Prior art]
  In recent years, convenience stores have also received home delivery services.
[0004]
  For example, a customer (requester) fills in information such as a delivery destination and a requester on a delivery form of a courier at a convenience store or at home, attaches the delivery form to a requested cargo, and requests delivery at the convenience store. Some customers make it easy to fill (print) delivery forms by recording data for recipients who repeatedly request delivery as file data on their personal computers.
[0005]
  In addition, the delivery form prepared by the courier company is printed with a barcode that indicates the slip code for identifying the delivery form at the time of inquiry, and the barcode is read at the time of reception at a convenience store. The position information on the subsequent delivery route can be managed.
[0006]
  In addition, the delivery form includes the convenience store that received the request, the store code that identifies the first delivery station (the term “delivery station includes the station that collects the goods”), the branch office that performs the final delivery to the delivery destination, There is also an entry field for the store code that identifies agents and delivery stations. Enter the store opening code and store code at the convenience store that received the request, the first delivery station, etc., and determine the delivery route. To make it available for use.
[0007]
  In addition, courier companies distribute delivery forms filled with recipients, senders, departure codes, arrival codes, etc. to customers who often send requests to the same recipient. Yes.
[0008]
  In addition, today, the customer can designate a time period for delivering the requested cargo to the recipient.
[0009]
[Problems to be solved by the invention]
  However, unless the courier company provides it, the customer must fill in information such as the recipient and sender in the delivery form of the courier, and even if the recipient is the same, Must be filled in each time. Generally speaking, customers who use convenience stores are often individual users, and the frequency of courier delivery is not high, and the delivery destination, sender, departure code, arrival code, etc. are filled in. It is rare for courier companies to distribute forms.
[0010]
  In addition, when a courier is used for delivery of golf bags, skis, etc., the courier is often used for both round trips. The customer must enter the same address, name, etc., although the fields are different for both the outbound and inbound trips. In general, golf courses and ski resorts are far away, and there are many cases where it is often desired to get home early, and some people are dissatisfied with spending a lot of time on the procedure for requesting courier service.
[0011]
  Furthermore, at convenience stores and the first delivery station, the store opening code and store arrival code must be entered according to the recipient in the delivery form and the location of the customer, and the delivery route is determined. It is necessary to input a store opening code, a store opening code, a slip code, etc. from a terminal to the computer of the courier company, and the input work is troublesome. In particular, when a store clerk at a convenience store performs, the general store customer of the convenience store may be kept waiting for these operations.
[0012]
  Furthermore, the time period for delivering the requested cargo to the recipient can only be specified by the sender, and the recipient can specify the reception time zone for the absence notification, but initially specify the reception time zone. I can't. For this reason, there is a large proportion of wasteful delivery operations.
[0013]
  The present invention has been made in view of the above points, and is intended to provide a courier information processing system and a courier service method that can solve at least a part of the above-described problems.
[0014]
[Means for Solving the Problems]
  The courier information processing system according to the first aspect of the present invention is a first input means for inputting information relating to at least a sending source and a receiving destination of a cargo for which delivery is requested, and information relating to the attribute of the cargo for which delivery is requested. Referring to the information input from the two input means and the first and second input means, the freight transportation plan through at least one delivery station from the sending source to the receiving destination is formulated. Information input by the first and second input means and freight formulated by the transportation plan formulation means for the transportation plan formulation means and a delivery station included in the plan formulated by the transportation plan formulation means A communication means for conveying information of the transportation plan;Printing means for printing a delivery form to be affixed to the cargo according to information input from the first and second input means.
  SecondThe courier service method of the present invention includes a first input step for inputting information on at least a sending source and a receiving destination of a freight requesting delivery, and a second input for inputting information on the attribute of the freight requested for delivery. A transportation plan formulation that creates a cargo transportation plan through at least one delivery station from the sender to the recipient by referring to the step and the information input in the first and second input steps And the information input in the first and second input steps and the freight transportation plan formulated in the transportation plan formulation step for the delivery stations included in the plan formulated in the transportation plan formulation step. A communication step for transmitting information;And a printing step for printing a delivery form for affixing to the cargo according to the information input by the first and second input means.
[0015]
DETAILED DESCRIPTION OF THE INVENTION
(A) First embodiment
  Hereinafter, a first embodiment of a courier information processing system and a courier service method according to the present invention will be described in detail with reference to the drawings.
[0016]
(A-1) Configuration of the first embodiment
  FIG. 1 is a block diagram showing the overall configuration of the courier information processing system according to the first embodiment.
[0017]
  In FIG. 1, the courier information processing system 1 of the first embodiment is such that a convenience store system 2, a courier management computer 3, a delivery station terminal 4, and a recipient information processing terminal 5 can be connected via a network 6. It was made. Note that the network 6 does not have to be one type of network, and may be a plurality of types of networks.
[0018]
  The convenience store system 2 includes a general-purpose information processing terminal 2A, a printer 2B, an information card issuance / reader 2C, and a receiver input / output device 2D.
[0019]
  The general-purpose information processing terminal 2A is a general-purpose information processing terminal installed in a convenience store for providing various services such as ticket sales, payment of public charges, and downloading of digital music data (information for home delivery only) A processing terminal may be applied) (generally called an MMK terminal), and in the case of the first embodiment, the general-purpose information processing terminal 2A has a function of creating a delivery form relating to home delivery It also handles various functions related to courier services. The general-purpose information processing terminal 2A can shift from the selection in the initial menu by the operation of the customer to the courier delivery form creation mode.
[0020]
  Further, the general-purpose information processing terminal 2A can communicate with the home delivery management computer 3 or the like via the network 6 at an appropriate time such as when the contents of the home delivery delivery form are confirmed. For example, as will be described later, the courier management computer 3 is provided with information necessary for formulating a transportation plan.
[0021]
  The printer 2B follows, for example, a dot printing method, and performs printing on a courier delivery form under the control of the general-purpose information processing terminal 2A. The general-purpose information processing terminal 2A has a built-in printer unit that prints tickets, etc., but the built-in printer unit is a thermal transfer system and is used for printing on existing courier delivery forms (unfilled) consisting of multiple leaves. For this reason, a dot printing printer 2B is connected to the general-purpose information processing terminal 2A.
[0022]
  In many cases, a general-purpose information processing terminal 2A is connected to an external printer for printing journals such as processing history, and such a printer is applied as a printer 2B for printing a courier delivery form. can do. If the existing courier delivery form is not used, the necessary number of courier delivery forms may be repeatedly printed by the built-in printer unit of the general-purpose information processing terminal 2A.
[0023]
  Further, the printer 2B may be color-compatible so that a sticker (hereinafter referred to as an auxiliary sticker) that reveals “wallet”, “name”, “cool”, etc. can be printed. Such auxiliary seal printing may be left to the built-in printer unit (preferably color-compatible) of the general-purpose information processing terminal 2A.
[0024]
  The information card issuance / reader 2C issues an information card that stores information such as the recipient and sender to be entered in the courier delivery form under the control of the general-purpose information processing terminal 2A, or is already issued and inserted. The information such as the recipient and the sender stored in the information card is read and given to the general-purpose information processing terminal 2A. As described above, in the first embodiment, information such as the recipient and the sender input for creating the courier delivery form is stored in the information card, and the same recipient after that is stored. In addition, it is designed to make it easy to create a courier delivery form for the sender.
[0025]
  The information card may be an IC card, a magnetic card or the like, or may be a recording medium such as a stick instead of a card (hereinafter also referred to as an information card). (Embossing in the embossed card is also included in the concept of writing) and any recording medium that can be read out may be used. For example, a floppy disk (registered trademark) or the like can be applied as an information card.
[0026]
  Some general-purpose information processing terminals 2A of convenience stores have recording medium issuance and reading functions built-in, and such recording medium issuance and reading functions are used as information card issuance / reader 2C. You may make it apply.
[0027]
  The acceptor input / output device 2D is, for example, a personal computer or an information processing device installed in a convenience store counter, which is operated by a courier acceptor (clerk) This is to notify a flight receptionist (store clerk) of predetermined matters. For example, a receptionist input / output device 2D is used by a courier receptionist (clerk) to make up or correct a shortage in a completed courier delivery form, or from a courier management computer 3 or the like. The acceptor input / output device 2D is used for notifying information (for example, refusal of receipt by the recipient) to the courier acceptor (store clerk).
[0028]
  FIG. 2 is a block diagram showing a detailed configuration of the general-purpose information processing terminal 2A. 2, the general-purpose information processing terminal 2A includes a control unit 10, a touch panel 11, a monitor 12, a storage unit 13, a communication unit 14, a peripheral device interface unit (peripheral device IF unit) 15, and the like. In addition, although not shown in the figure, it has a built-in printer unit, a built-in recording medium access unit, and the like.
[0029]
  The control unit 10 controls the entire general-purpose information processing terminal 2A based on the processing program 13A and data 13B stored in the storage unit 13. The processing program 13A and data 13B stored in the storage unit 13 include those for processing related to home delivery. These will be clarified in the description of operations described later.
[0030]
  The touch panel 11 is provided as input means for cooperating with the monitor 12, and the contact position information from the touch panel 11 is given to the control unit 10, and the control unit 10 displays the display image on the monitor 12 at that time. The input information is recognized from the contact position information.
[0031]
  The monitor 12 displays a display image including a guidance message and various icons for input under the control of the control unit 10.
[0032]
  The storage unit 13 is composed of, for example, a ROM or a RAM, and stores the processing program 13A and data 13B used for the processing of the control unit 10 as described above. The storage unit 13 is appropriately used as a work area when the control unit 10 performs processing. An auxiliary storage device that accesses a CD-ROM or the like may be applied as a part of the storage unit 13.
[0033]
  The communication unit 14 performs communication with the home delivery management computer 3 and the destination information processing terminal 5 via the network 6 under the control of the control unit 10 or the like. The communication protocol or the like may be existing or unique to the system 1. Further, encrypted communication may be applied.
[0034]
  The peripheral device interface unit 15 performs an interface with peripheral devices such as the printer 2B, the information card issuance / reader 2C, and the input / output device 2D for acceptor.
[0035]
  The courier management computer 3 is composed of, for example, a large computer provided in an information processing center of a courier company, a parallel processing system of small and medium computers, etc. It is the same as that.
[0036]
  The courier management computer 3 formulates a transportation plan for the courier cargo from the location information of the convenience store that has received the courier request and the delivery destination information given from the general-purpose information processing terminal 2A, and the transportation plan To the delivery station terminal 4 according to the above. Further, based on information from each delivery station terminal 4 or the like, the location information of the courier cargo is managed.
[0037]
  In addition to the delivery management performed by the existing courier management computer 3 as described above, the courier management computer 3 according to the first embodiment can receive information with the receiving information processing terminal 5 as necessary. It is made to give and receive.
[0038]
  For example, the courier management computer 3 gives a delivery notification to the recipient information processing terminal 5 and receives from the recipient information processing terminal 5 a receipt refusal, a desired receipt time, and a receipt location (change). The courier management computer 3 reviews the transportation plan based on the information related to receipt from the recipient information processing terminal 5 and notifies the convenience store system 2 and the delivery station terminal 4 of predetermined information.
[0039]
  Further, for example, the home delivery management computer 3 gives a round-trip delivery notice to the recipient information processing terminal 5 and causes the recipient information processing terminal 5 to print out a return delivery delivery form in advance. The home delivery management computer 3 not only notifies the receiving information processing terminal 5 when the convenience store system 2 receives round-trip delivery information, but also formulates a return transportation plan. good.
[0040]
  The delivery station terminal 4 is a personal computer or other information processing terminal provided for each delivery station. The delivery station terminal 4 is notified of the transportation plan from the courier management computer 3, and reports the delivery status to the courier management computer 3. It is something to do. The function itself of the delivery station terminal 4 is the same as the conventional one. The “delivery station” includes a collection-dedicated station and a delivery-dedicated station.
[0041]
  In the case of the first embodiment, the recipient information processing terminal 5 possessed by the recipient is also a component of the courier information processing system 1. The recipient information processing terminal 5 has a function of sending / receiving e-mail or the like such as a personal computer, a mobile phone, or a mobile terminal. In addition, when it corresponds to a round-trip delivery notification, it preferably has a printer function.
[0042]
  The recipient information processing terminal 5 outputs, for example, a delivery notice from the courier management computer 3 and returns a request (intention) information regarding receipt to the courier management computer 3 based on an input from the recipient. Is.
[0043]
  The destination information processing terminal 5 provided at a golf course, a ski resort, an airport, or a hotel in the vicinity thereof is, for example, based on a round-trip delivery notification from the home delivery management computer 3. The return delivery courier delivery form may be printed out in advance.
[0044]
(A-2) Operation of the first embodiment
  Next, the operation of the home delivery information processing system 1 according to the first embodiment will be described with reference to the drawings.
[0045]
  First, the delivery form creation operation and the like of the convenience store system 2 will be described with reference to the flowcharts of FIGS.
[0046]
  The process shown in FIG. 3 starts when a customer (sender) selects an option for creating a courier delivery form from a plurality of options in the initial menu displayed in the standby state of the general-purpose information processing terminal 2A. Is done.
[0047]
  The general-purpose information processing terminal 2A displays a message asking whether or not to use an information card for input of a sender and receiver (destination) address, name (or name: hereinafter collectively referred to as name), etc. Accordingly, the contents designated by the customer are determined (step S1).
[0048]
  When the customer instructs not to use the information card, the general-purpose information processing terminal 2A displays an image for inputting the address, name, etc. of the sender and receiver from the touch panel, and the customer responds accordingly. Information such as the input sender address, recipient address, and name is fetched (step S2). If there is an e-mail address related to the recipient as the information to be input by the customer, it is preferable to input that information.
[0049]
  On the other hand, when the customer instructs to use the information card, the general-purpose information processing terminal 2A displays on the monitor an image or message for requesting that the information card be inserted into the information card issuance / reader 2C. In response, information such as the address and name of the sender and receiver is fetched from the information card inserted by the customer into the information card issuance / reader 2C (step S3).
[0050]
  First, a single information card may store one set of sender and receiver information, and second, a single information card may include multiple sets of senders and receivers. It is also possible to store information on recipients. Third, even if one sender information and a plurality of recipient information are stored on one information card. good. In the second and third cases, it is necessary to select desired information from information read from the information card. For example, in the first case, a magnetic card is applied as the information card, and in the second and third cases, an IC card is applied as the information card.
[0051]
  In the above description, the case where there are only two types of input, whether to use an information card, has been described. However, an input mode is provided in which information read from the information card is corrected to obtain the current input information. Also good. For example, it is also possible to obtain information on the current recipient from the information card by obtaining information on the sender and recipient, etc., and inputting only the information on the recipient.
[0052]
  When obtaining the information of the sender and the receiver related to the current delivery, the general-purpose information processing terminal 2A displays an image for allowing the recipient to input a desired delivery date and time (including designation of a time zone or am / pm), or A message is displayed on the monitor, and in response to this, the desired delivery date and time input by the customer is captured (step S4).
[0053]
  Here, in the process of fetching the desired delivery date and time, the general-purpose information processing terminal 2A gives the convenience store code, information such as the recipient address to the home delivery management computer 3, and receives the destination from the home delivery management computer 3. The earliest delivery possible time may be obtained as appropriate. Alternatively, information for calculating the earliest deliverable time or the like may be stored in the storage unit 13 in the general-purpose information processing terminal 2A, and the earliest deliverable time to the recipient may be appropriately obtained. . Such the earliest deliverable time may be displayed before entering the desired date and time and provided as a customer's judgment material, or the delivery hope is compared with the earliest deliverable time after the desired delivery date and time is entered. It may be used to determine whether or not the date and time can be accepted.
[0054]
  Further, in the process of fetching the desired delivery date and time, the customer does not have to specify the desired date and time. In this case, the delivery date and time is determined by transportation plan processing by the courier management computer 3 described later.
[0055]
  Thereafter, the general-purpose information processing terminal 2A displays on the monitor an image or message for allowing the customer to input the cargo type related to the courier, and in response to this, captures the cargo type entered by the customer (step S5), Is performed (step S6).
[0056]
  Here, the types of cargo can be broadly classified into cargos that require handling such as “ware”, “name”, and “cool”, round-trip prerequisite cargo such as “golf bag” and “ski”, and other general cargoes. A cargo whose destination is “airport” may be included in a round-trip premise cargo or a general cargo.
[0057]
  When the customer inputs general cargo as the cargo type, the processing shown in Fig. 4 is performed. When the handling caution cargo is input, the processing shown in Fig. 5 is performed and the round trip prerequisite cargo is input. In such a case, the process as shown in FIG. 6 is performed, and then the process proceeds to step S7 described later.
[0058]
  In the case of a general cargo, the customer is allowed to input cargo information necessary for calculating charges such as the weight and bulk of the cargo (step S20).
[0059]
  For example, a weighing scale may be placed near the general-purpose information processing terminal 2A, and the weight may be input by the customer. For example, a weighing scale capable of digitally outputting the weight is connected as a peripheral device of the general-purpose information processing terminal 2A. The weight may be given to the general-purpose information processing terminal 2A. For bulk information, you may enter the total length of the three sides of the rectangular parallelepiped measured by the customer using a tape measure, etc., or when using a regular box or bag prepared by the courier company You may make it input the size. Further, even when a regular box or bag is not used, the input may be performed with an equivalent regular box or bag size. Further, a shape reading device that obtains bulk information by processing cargo image information captured by the imaging device is connected as a peripheral device of the general-purpose information processing terminal 2A, and then the bulk information is transferred to the general-purpose information processing terminal 2A. You may make it give.
[0060]
  Thereafter, the general-purpose information processing terminal 2A displays a message or an image asking whether the requested general cargo is to be reciprocally delivered on the monitor, and confirms the customer's desire for reciprocating delivery (step S21).
[0061]
  When the customer desires round-trip delivery, a message or an image for inputting the desired collection date and time on the return path is displayed on the monitor, and the desired collection date and time on the return path input by the customer is captured (step S22). At this time, the desired delivery date and time on the return path may also be captured. Further, when it is recognized that the pickup location on the return path is different from the destination on the outbound path, the location information may also be captured. In the following description, the round-trip delivery will be described on the assumption that the destination on the forward path is the collection place on the return path.
[0062]
  When the customer does not wish for round-trip delivery, or when the customer has requested the pickup date and time for the return trip that the customer has requested for round-trip delivery, the general-purpose information processing terminal 2A performs charge calculation and printing of a delivery form (step S23, S24).
[0063]
  Here, the charge calculation in step S23 is, for example, calculating the one-way charge according to the weight, bulk, the location of the convenience store and the recipient, and in the case of one-way delivery, the one-way charge is applied and the round-trip delivery is applied. In this case, the charge is α (1 <α <2; for example, α = 1.8) times the one-way fee. Although it is also related to the billing process (step S7), which will be described later, only the one-way fee is calculated even in the case of round-trip delivery, and if the billing process instructs to pay only the forward route at the present time, If you are instructed to pay for a round trip at the present time, you will be charged α (1 <α <2; for example, α: 1.8) times the one-way fee. To do. In round-trip delivery, if the convenience store location and the sender (customer) address are significantly different, the one-way charge for the return trip is calculated and the return charge is calculated as β (0 <β <1; for example, α = 0.8) times the charge.
[0064]
  In addition, as described above, when a delivery form is created using the general-purpose information processing terminal 2A, the fee is set lower than when a courier is applied without using the general-purpose information processing terminal 2A. .
[0065]
  Furthermore, the information required for the charge calculation may be stored in advance in the general-purpose information processing terminal 2A and used, or may be taken out from the home delivery management computer 3 and used.
[0066]
  In printing the delivery form in step S24, for example, the one-way delivery form format and the round-trip delivery form format may be different. Here, the round trip delivery form format may be such that the outgoing route portion and the backward route portion are connected via a cut line, and can be used for the round trip delivery without being divided into the outgoing route portion and the backward route portion. It may be of a form. Even in the case of round-trip delivery, a one-way delivery form format may be applied, and the forward route and the backward route may be printed at this timing. In the case of round-trip delivery, the outbound route is printed at this timing, and the inbound route is controlled by the home delivery management computer 3 at the terminal 4 or the receiving information processing terminal 5 at the delivery station that collects the return route. You may make it print.
[0067]
  Further, when including a store opening code or a store opening code in the delivery form, after the store opening code or the store arrival code is taken out from the storage unit or taken out from the home delivery management computer 3 before the delivery form is printed, Print. At this time, a receipt code is given and printed.
[0068]
  Furthermore, in the case of round-trip delivery, the return delivery form may be printed at the return collection location, and the customer may select whether to print at the convenience store location or at the return collection location. Also good.
[0069]
  As shown in FIG. 5, the general-purpose information processing terminal 2 </ b> A also displays the cargo of the cargo as shown in FIG. 5, even when a handling caution cargo such as “ware”, “name”, “cool”, etc. Loading of cargo information necessary for calculating charges such as weight and bulk (step S30), confirmation of hope of round trip delivery (step S31), fetching of desired collection date and time on the return path when round trip delivery is desired (step S32), Charge calculation (step S33) and printing of a delivery form (step S34).
[0070]
  If the handling caution cargo is different from the general cargo (for example, cool cargo), the fee system is applied in the fee calculation in step S33. In addition, in the delivery form printing in step S34, an auxiliary sticker for clarifying "ware", "name", "cool", etc. is also printed. Furthermore, if the cargo to be handled is “name” or “cool”, the confirmation of the desired round-trip delivery is not executed.
[0071]
  When a round-trip premise cargo such as “golf back” or “ski” is input as the cargo to be delivered to the courier, the general-purpose information processing terminal 2A first plays the play date and the number of clubs (club type) as shown in FIG. Auxiliary information to be used for printing is captured (step S40). Thereafter, the general-purpose information processing terminal 2A displays an image or a message for allowing the customer to input whether or not round-trip delivery is desired, and according to this, determines whether or not the customer has input (step S41).
[0072]
  If the customer desires round-trip delivery, the general-purpose information processing terminal 2A determines whether return delivery is possible (step S42). For example, some golf courses and ski resorts have an exclusive contract with a specific courier company, and may be able to go forward but not return. If the courier company can cope with the return route, the desired collection date and time for the return route delivery is fetched in the same manner as other cargo types (step S43). Information for determining whether or not return delivery is possible may also be stored in the general-purpose information processing terminal 2A, and may be taken out from the courier management computer 3 and used (the courier management computer 3 determines). Including cases).
[0073]
  Thereafter, the general-purpose information processing terminal 2A performs fee calculation and delivery form printing (steps S44 and S45).
[0074]
  In the case of this embodiment, cargo such as golf bags and skis are fixed charges, and the charge calculation in step S44 is simply performed. Even in this case, the charge may be changed according to the combination of the location of the convenience store and the recipient, the weight and the bulk.
[0075]
  It should be noted that the freight type-specific processing may be different not only in each processing as described above, but also in the above-described fetching of desired delivery date and time and billing processing described later.
[0076]
  When printing of the delivery form is completed as described above, the general-purpose information processing terminal 2A performs billing processing (settlement processing) (step S7). The billing process may be cash payment to the general-purpose information processing terminal 2A, payment by credit card or tebit card, prepaid card (may be dedicated to home delivery, common to various services of the general-purpose information processing terminal 2A. The payment can be made by payment, and the prepayment is paid to the courier company and deducted from the prepayment.ButWell, if the customer is like a special meeting, only automatic counting is done and collected at the end of the month.ButAlternatively, payment may be made at the recipient, and the customer may select these billing methods. In such billing processing, when authentication by communication or the like is required, for example, when authentication by a financial institution is required for credit card or debit card settlement, the general-purpose information processing terminal 2A performs direct or courier management. Communication processing for that is appropriately performed via the computer 3.
[0077]
  Thereafter, the general-purpose information processing terminal 2A checks whether or not the information card is used for the current information input (step S8).
[0078]
  When the information card is not used, the general-purpose information processing terminal 2A gives a message asking whether or not the information card is desired to be issued to the customer, and whether or not the information card input by the customer is desired. Is discriminated (step S9). If the customer wishes to issue an information card, an information card in which the minimum necessary information (electronic data) relating to the home delivery service such as the request source and the recipient is recorded is issued (step S10).
[0079]
  Here, the information card may be issued by issuing a new information card or by adding information to the information card already owned by the customer. Even when an information card is used, when a part of the information is corrected and used, the information card may be regarded as not being used and the request for issuing the information card may be confirmed. . Note that an information card having a printing surface in part and capable of printing a destination name is preferable because a plurality of information cards can be easily managed.
[0080]
  FIG. 3 shows the case where information (digitized data) related to courier service input by a customer (requester; sender) is stored in an information card and an information card is issued. Identification information such as a password is sent to the sender. And the information (digitized data) related to the courier input by the customer (sender) may be stored in the general-purpose information processing terminal 2A or the courier management computer 3 in correspondence with the identification information. . In this case, the process of step S1 described above is a process of determining whether to use information stored in the general-purpose information processing terminal 2A or the courier management computer 3.
[0081]
  When an information card was used (positive result at step S8), when an information card was not used but was not desired to be issued (negative result at step S9), or an information card was issued at the request of the customer In the case (when step S10 is completed), the general-purpose information processing terminal 2A provisionally sets (stores) information obtained by the current series of processing, and also provides the customer with the courier cargo and the delivery form (and auxiliary seal). ) To a convenience store clerk (courier service recipient) is displayed (step S11), and when the display has passed for a certain period of time, the display on the general-purpose information processing terminal 2A is changed to a standby display. Return.
[0082]
  The courier receiver who has received the courier cargo and the delivery form (and the auxiliary seal) confirms the information temporarily set in the general-purpose information processing terminal 2A by using the input / output device 2D for the receiver, After confirming the contents of the form and modifying the information as necessary (for example, cargo bulk information), and then confirming the information, various information (acceptance information) regarding this courier application can be obtained. The data is transmitted to the home delivery management computer 3 (step S12).
[0083]
  In the above description, the case where there is one requested cargo has been described as an example. However, when there are two or more cargoes, some processes such as printing of a delivery form are repeated according to them.
[0084]
  In the above, the case where one-way delivery and round-trip delivery exist is shown, but other delivery types may be specified by the customer (source).
[0085]
  For example, the cargo on the outbound route may be different from the cargo on the inbound route, and exchange delivery in which the delivery time on the outbound route becomes the collection time on the outbound route may be possible. The information necessary for the return path in this case is also the information taken in for the outbound path by the general-purpose information processing terminal 2A, and the transportation plan for the outbound path and the return path is formulated when this information is input, as will be described later.
[0086]
  Further, for example, it may be possible to make a cyclic delivery from a convenience store to the golf course A, from the golf course A to the golf course B, and from the golf course B to the client address (or convenience store). Information necessary in this case is also taken in by the general-purpose information processing terminal 2A, and a transportation plan for the forward, intermediate and return routes may be formulated when this information is input.
[0087]
  Although omitted in FIG. 3, a notification such as acceptance OK from the courier management computer 3 is awaited thereafter.
[0088]
  7 and 8 are flowcharts showing the operation of the courier management computer 3, FIG. 7 shows the operation performed when receiving the delivery information of the courier from the general-purpose information processing terminal 2A, and FIG. The operation | movement performed when the information regarding reception from the previous information processing terminal 5 is received is shown.
[0089]
  When the home delivery management computer 3 receives home delivery acceptance information from a general-purpose information processing terminal 2A, the home delivery management computer 3 starts the processing shown in FIG. 7, and first checks whether the information indicates round-trip delivery. It discriminate | determines (step S50).
[0090]
  Then, the home delivery management computer 3 formulates a transportation plan for one-way delivery (hereinafter also referred to as an outbound route as appropriate even if one-way designation is used) for one-way delivery (step S51). Then, a transportation plan for the forward and return routes is formulated (step S52).
[0091]
  For example, the courier management computer 3 manages the route for each means of transportation such as a vehicle or a railroad, the available free space information for each date and time, etc., and starts from the convenience store that sent the reception information. The destination is the destination, the management information for each means of transportation is referred to, the outbound transportation plan is formulated, and the destination is the starting point and the customer (client) address (or convenience store) is the end point. Develop a return route transportation plan. At this time, if there is a limit to the transportation means to which the courier cargo is applied, such as cool cargo, the transportation plan is formulated using information on the transportation means. In addition, the transportation plan is formulated with respect to the desired delivery date and time among the information included in the reception information. In addition, the existing method can be applied to the transportation plan formulation method itself.
[0092]
  In addition, when the end point (recipient) on the return route can be either a customer (client) address or a convenience store, it is necessary to select that when the customer inputs information (see FIG. 3). . Further, when a convenience store is selected as the end point (recipient) on the return path, discounting or the like may be performed.
[0093]
  When the transportation plan for one-way delivery, the outbound route for round-trip delivery, and the transportation plan for return trip are formulated as described above, the courier management computer 3 confirms that the established plan satisfies the conditions desired by the customer. It is determined whether or not (step S53). For example, it is determined whether or not the transportation plan in which the desired delivery date and time of the customer on the outbound route is satisfied is satisfied.
[0094]
  If the customer's desired conditions cannot be satisfied, the general-purpose information processing terminal 2A is notified that the request cannot be satisfied by adding the reason why the customer cannot be satisfied, information on the request being accepted, and the like (step S54). Then, a series of processing is completed.
[0095]
  Although illustration of the flowchart is omitted, at this time, the general-purpose information processing terminal 2 </ b> A informs that the notification has been received by the acceptor input / output device 2 </ b> D. The receptionist (convenience store clerk) informs the customer (sender) of the fact and confirms whether to give up the request or change the request. When the customer gives up the request, the requested cargo is returned and the processing is left as it is. When the desire is changed, the reception information including the changed content is transmitted to the home delivery management computer 3.
[0096]
  At this time, the courier management computer 3 may newly start the process shown in FIG. 7, or may accept the change as it is and enter the process of step S55 described later.
[0097]
  If the prepared transportation plan satisfies the customer's desired conditions (positive result in step S53), the courier management computer 3 includes the recipient's e-mail (e-mail) address in the reception information from the general-purpose information processing terminal 2A. It is determined whether or not it is (step S55).
[0098]
  When an e-mail address is included, the courier management computer 3 includes a sender name, delivery date and time, a delivery freight type, and the like, and a delivery in a format in which the delivery request can be returned to the courier management computer 3 A notification e-mail is formed and sent to the e-mail address described above (step S56). The delivery notification e-mail preferably includes information such as a time limit for accepting a reply and a period during which the delivery date can be changed. In the case of round-trip delivery, if the destination information processing terminal 5 (for example, a golf course or ski resort terminal) is to print a delivery form for a return trip, information for that is displayed at this timing. You may make it transmit. Moreover, information transmission is not limited to the one using e-mail.
[0099]
  Although the flowchart is omitted, for example, the recipients who received the delivery notification e-mail at the recipient information processing terminal 5 are “rejection rejection”, “designation of reception time”, “change of reception location”. Any one of “acknowledgement of receipt” can be notified to the home delivery management computer 3 by a reply mail. The processing of the home delivery management computer 3 at this time is shown in FIG. 8 and will be described later. The initial recipient (recipient) may be able to instruct not only the change of the receiving location but also the change of the recipient (recipient) itself.
[0100]
  In the above example, the recipient's intention is confirmed by e-mail from the beginning. However, the recipient is called, and the courier is delivered by the speech synthesis function and the PB (push button) tone recognition function. E-mail if the recipient is not on the phone, such as confirming the intention to receive the message, or confirming the intention to receive ("Reject Refusal", "Specify Receiving Time", "Change Receiving Location", "Accept Receipt") May be shipped. When using a telephone, it can be applied to a recipient who does not have an e-mail address.
[0101]
  Further, the home delivery management computer 3 activates a counter for measuring an initial period during which the transportation plan can be reviewed (step S57). The initial period during which the transportation plan can be reviewed is, for example, the period until the next collection time of the courier service at the convenience store that sent the reception information this time.
[0102]
  If the recipient does not have an e-mail address (negative result in step S55), or if the above-described steps S56 and S57 have been completed, the courier management computer 3 will manage the request that it manages. Information related to the requested cargo, transportation information, etc. are stored in the database for each cargo, and the specific code of the requested cargo, the transportation method to be applied, time information, etc. are transported to the delivery station (delivery station terminal 4) on the transportation route. The specific information of the plan is notified (step S58), and the general-purpose information processing terminal 2A is notified that the courier request has been accepted (step S59), and the series of processing ends.
[0103]
  The notification to the delivery station (delivery station terminal 4) may be performed at a predetermined time instead of for each cargo. Moreover, the notification which arranged the cargo for every transport means with which departure time was decided may be sufficient. In the case of round-trip delivery, if the delivery station (terminal 4) that collects cargo on the return route is to print a return delivery form, information for that is transmitted at this timing. Also good.
[0104]
  Although illustration of a flowchart is abbreviate | omitted, the general-purpose information processing terminal 2A informed of acceptance of acceptance of the home delivery request is notified by the acceptor input / output device 2D that the notification has been received. The receptionist (convenience store clerk) tells the customer (sender) to that effect.
[0105]
  Next, an operation when receiving a notification of intention display (e-mail) regarding receipt from the recipient will be described in detail with reference to the flowchart of FIG.
[0106]
  Upon receipt of the notification of intention regarding receipt from the recipient, the courier management computer 3 starts the process shown in FIG. 8, and first recognizes the delivery request of the courier according to the received notification and receives the reception information and Transport plan information and the like are pulled out to the working area (step S65).
[0107]
  Thereafter, the home delivery management computer 3 determines whether or not the timer started in step S57 of FIG. 7 has expired (step S66). Note that the time-up means that the cargo is collected from the convenience store that has received the request for the courier service and is in the middle of transportation.
[0108]
  If the timer has expired, the courier management computer 3 confirms whether or not the intention display regarding the receipt of the recipient is “rejection refusal” (step S67).
[0109]
  In the case of “rejection”, the courier management computer 3 confirms the current position by communication with all the delivery station terminals 4 in the transportation plan of the cargo or is notified from each delivery station terminal 4. A transportation plan for the return route that recognizes the current location from the passing information, etc., and returns the cargo to the sender address (or the convenience store that received the request) is formulated (step S68). In addition to notifying the cancellation, the delivery station (which may include a convenience store) regarding the return route is notified of the transportation plan for the return route (step S69), and the series of processing is terminated.
[0110]
  On the other hand, if the intention indication related to receipt of the recipient received after the timer has expired is "designation of receipt time", "change of receipt location" or "acceptance of receipt" The flight management computer 3 notifies the information content to the delivery station terminal 4 at the final position on the outbound route (step S70), and the series of processing ends.
[0111]
  FIG. 8 shows an attempt to cope with “designation of receiving time” and “change of receiving place” at the final delivery station.
[0112]
  In the case of “acknowledgement of receipt”, the delivery station terminal 4 at the final position may not be notified. In addition, in the “change in the receiving place”, the transportation plan from the current cargo position to the changed receiving place may be revised, and the delivery station related to the revised plan may be notified. Furthermore, in the case of “designation of receiving time” or “change of receiving location”, it is determined whether or not it is acceptable, and if not accepted, the recipient is notified by e-mail or the like. Also good.
[0113]
  Before the timer started in step S57 in FIG. 7 expires, in other words, when there is a cargo in the convenience store that has accepted the request, if a notice of intent regarding receipt of the recipient is received, the courier management computer 3 determines the contents (step S71).
[0114]
  In the case of “rejection refusal”, the courier management computer 3 notifies the general-purpose information processing terminal 2A to that effect (station S72), and the delivery station related to the outward route (and the return route) is notified of the transportation plan. Cancel is notified (step S73), and a series of processing ends. Note that at the time of this canceling process, the received delivery fee may be returned as appropriate.
[0115]
  At this time, the general-purpose information processing terminal 2A displays that fact on the acceptor input / output device 2D. The receptionist who recognizes this notifies the sender (customer) of the courier service by telephone contact or the like. If the sender has an information processing terminal, it may be notified by e-mail or the like. Moreover, you may make it return by delivery to a sender address.
[0116]
  Further, in the case of “designation of receiving time” or “change of receiving place”, the courier management computer 3 revises the transportation plan for the outbound route in consideration of the specified receiving time or changed receiving place ( Station S74) notifies the delivery station (delivery station terminal 4) related to the reconsidered transportation plan of the transportation plan information, and sends the transportation plan to the delivery station (delivery station terminal 4) that is no longer involved in the transportation due to the change. Is canceled (step S75), and the series of processes is terminated. In this case as well, in the case of “designation of receiving time” or “change of receiving location”, it is determined whether or not it is acceptable, and if it cannot be accepted, the recipient is notified by e-mail or the like. May be.
[0117]
  Furthermore, in the case of “acceptance of receipt”, the courier management computer 3 immediately ends the series of processing.
[0118]
  In addition, although FIG. 8 showed the case where the process at the time of reception of the intention display regarding the receipt of the recipient is changed depending on whether the requested cargo is in the convenience store of the sender, in addition to this, Instead, the processing may be performed according to other cases. For example, the case classification may be performed based on whether the cargo has arrived at the delivery station at the final position. In the situation where the cargo has not arrived at the final delivery station, when there is an indication of “designation of receiving time” or “change of receiving location”, the transportation plan for the outbound route may be revised.
[0119]
(A-3) Effects of the first embodiment
  According to the first embodiment, at the time of request for courier service, information such as the name and address of the sender and recipient is digitized and input, and based on the digitized data, a transportation plan is immediately formulated, Since the delivery station is notified, it is possible to quickly develop a transportation plan. When the requested courier service is round-trip delivery, the transportation plan for the return route is also formulated, so that the transportation plan can be formulated with a margin.
[0120]
  In addition, since the electronic data such as the name and address of the sender and receiver are stored in the information card or the like, it is possible to facilitate the input operation at the next courier request.
[0121]
  Furthermore, since the delivery form is printed based on the digitized data such as the name and address of the sender and recipient, it is possible to obtain an easy-to-read delivery form and make it easier for the delivery person to process. it can. In addition, it is easy to create (print, etc.) a delivery form for the return trip.
[0122]
  Furthermore, since the recipient's wishes (intentions) regarding the receipt can be confirmed based on the digitized data such as the name and address of the sender and recipient, it is less likely that the final deliverer performs useless delivery operations. In addition, the destination and the destination are not restricted for the courier cargo. In addition, it is possible to refuse undesired delivery, and if the recipient's intention notification is quick, the courier company also reduces wasteful delivery operations.
[0123]
  Furthermore, since the information processing terminal for reception is a general-purpose terminal in a convenience store, not only the initial investment can be suppressed, but also various charging methods possessed by the terminal can be used, and the charging method can be enhanced. Also, the client benefits greatly.
[0124]
(B) Second embodiment
  Next, a second embodiment of the home delivery information processing system and home delivery service method according to the present invention will be briefly described with reference to the drawings.
[0125]
  FIG. 9 is a block diagram showing the overall configuration of the courier information processing system according to the second embodiment. The same or corresponding parts as those in FIG. 1 according to the first embodiment are assigned the same or corresponding reference numerals. Show.
[0126]
  In FIG. 9, a courier information processing system 1A according to the second embodiment includes a convenience store system 2, a courier management computer 3, a delivery station terminal 4, and a recipient information processing terminal 5 that are substantially the same as those in the first embodiment. In addition to being connected to the network 6, a source information processing terminal 7 is further connected to the network 6.
[0127]
  The source information processing terminal 7 is an information processing terminal having a general hardware configuration such as a personal computer or a portable terminal. The sending source information processing terminal 7 has, for example, a built-in courier request program (including related storage data) 7A, and sends courier request information from the sending information processing terminal 7 to the courier management computer 3. It can be sent. The courier request program 7A is created by, for example, a courier company, and is installed on the sender information processing terminal 7 for a fee or free of charge via a recording medium or downloaded.
[0128]
  The sending information processing terminal 7 does not incorporate the courier request program 7A, but reads out a courier request processing program (for example, a web page) from the courier management computer 3 each time a courier request is made. Request processing may be performed.
[0129]
  FIG. 10 is a flowchart showing processing at the time of a courier request in the source information processing terminal 7 (for example, processing by the courier request program 7A).
[0130]
  When the customer (source) starts the courier request program 7A or reads a courier request processing program (for example, a web page) from the courier management computer 3, the processing shown in FIG. 10 is started. The
[0131]
  First, the sender information processing terminal 7 displays a message asking whether or not to use already stored information in the input of the sender and recipient addresses, names, etc., and the customer responds accordingly. The instructed content is determined (step S80).
[0132]
  When the customer instructs not to use the stored information, the sender information processing terminal 7 displays on the monitor an image for inputting the address, name, etc. of the sender and recipient, and the customer inputs it accordingly. Information such as the address and name of the sender and receiver that have been sent is fetched (step S81). If there is an e-mail address related to the recipient as information to be input by the customer, it is preferable to input that information..
  On the other hand, when the customer instructs to use the stored information, the sender information processing terminal 7 displays an image or message for selecting and reading the stored information on the monitor, and the customer designates it accordingly. The stored information, that is, information such as the address and name of the sender and receiver is read (step S82).
[0133]
  If the customer (sender) who can operate the sender information processing terminal 7 is fixed to one person, the sender is stored in advance as fixed data and automatically activated when the process shown in FIG. 10 is started. Only the address and name information of the recipient may be input, or only the address and name information of the recipient may be read from the stored information.
[0134]
  Thereafter, the sending source information processing terminal 7 takes in the customer by inputting information such as the desired collection time, the desired delivery date / time to the recipient, the type of delivery cargo, the presence / absence of round-trip delivery, bulk or weight (step). S83). Then, a delivery fee billing process for the current courier request is performed (step S84).
[0135]
  If the information processing terminal 7 stores information that can be processed by the processing program in step S83, the sending source information terminal 7 stores a store opening code related to a delivery station that collects goods or a store arrival code related to a delivery station that performs final delivery. Is automatically added. Alternatively, the source information processing terminal 7 inquires the courier management computer 3 and adds it automatically.
[0136]
  In step S84, in order to prevent mischief requests, the billing method is limited to a method in which billing is reliable at the time of the request, such as a method using a credit card or a withdrawal from a prepaid payment. Anyway. If communication with a financial institution is required for authentication, such as when using a credit card, the source information processing terminal 7 may communicate directly with the financial institution, via the courier management computer 3. You may make it communicate with financial institutions.
[0137]
  Thereafter, the sender information processing terminal 7 checks whether or not the stored information is used as current information such as the address and name of the sender and receiver (step S85).
[0138]
  If the stored information is not used, the sender information processing terminal 7 wants the customer to store the current input information (sender, recipient address, name, etc.) for subsequent requests. A message asking whether or not to do so is given, and in accordance therewith, it is determined whether or not there is a need for the storage input by the customer (step S86). When the customer wishes to store the input information, the minimum necessary information (electronic data) regarding the courier such as the sender and the recipient is stored in the sender information processing terminal 7 (or the courier management computer 3). )InStore (step S87).
[0139]
  When the stored information is used (positive result at step S85), when the stored information is not used but the current input information is not desired (negative result at step S86), or the current input is requested by the customer When the information is stored (when the process of step S87 is executed), the transmission source information processing terminal 7 transmits the request information obtained by the current series of processes to the home delivery management computer 3 (step S88). A series of processing is terminated.
[0140]
  FIG. 10 shows a case where the sending source information processing terminal 7 does not print the outbound form and / or return way delivery form or auxiliary sticker, but the sending source information processing terminal 7 executes printing of the delivery form or auxiliary sticker. You may do it.
[0141]
  After the process shown in FIG. 10 is completed, as will be described later, some information such as acceptance OK and receipt refusal is transmitted from the home delivery management computer 3 to the source information processing terminal 7.
[0142]
  Next, although illustration of the flowchart is omitted, the processing when the courier management computer 3 of the second embodiment receives the courier request information from the source information processing terminal 7 is the first process. A brief description will be given centering on differences from the embodiment.
[0143]
  When the courier management computer 3 of the second embodiment also receives the courier request information from the sender information processing terminal 7, the courier management computer 3 formulates a transport plan for the outbound route in substantially the same manner as in the first embodiment. (In the case of one-way delivery), formulating outbound and return transportation plans (in the case of round-trip delivery), confirming the satisfaction of customer conditions such as the delivery date and time, notifying the recipient of the delivery, transportation If the delivery station (delivery station terminal 4) on the transportation route in the plan is notified, the sender information processing terminal 7 is notified of the acceptance of the request, or if the receiver indicates the intention to receive, the processing is performed. To go.
[0144]
  In the case of the second embodiment, the transportation plan on the forward path includes the collection of the courier cargo to the sending source, and the delivery station for collecting the cargo is also determined. The courier management computer 3 also instructs the delivery station (terminal 4) to print a delivery form for the forward and / or return trips and an auxiliary sticker.
[0145]
  In addition, the courier management computer 3 makes the processing different in the case of “rejection refusal” when there is a courier freight at the sender (when no collection is performed) and when there is no courier. In the former case, this is notified to the sending source information processing terminal 7 and collection by the delivery vehicle is not executed. In the latter case, formulate a return transportation plan.
[0146]
  According to the courier information processing system of the second embodiment, in addition to the effects of the first embodiment, the customer (sender) requests the courier using the information processing terminal owned or used by the customer. The courier management computer can use the digitized data at the time of the request to formulate a transportation plan.
[0147]
(C) Other embodiments
  In the description of each of the above embodiments, various modified embodiments have been referred to, but further modified embodiments as exemplified below can be given.
[0148]
  In each of the above embodiments, the courier management computer collectively shows a transportation plan. However, a plurality of delivery station terminals cooperate to determine a next delivery station. (The first delivery station is determined by the courier management computer).
[0149]
  Further, in each of the above embodiments, an information processing terminal that can be operated by a customer other than the source information processing terminal owned (or used) by the customer is installed in a convenience store. An information processing terminal installed in a courier service, and a courier request information processing terminal that can be operated by a customer (or a receptionist) provided at a sales office of a courier company. Also good.
[0150]
  Furthermore, although each said embodiment demonstrated the case where one courier company delivered the requested cargo, the present invention is applied also when a plurality of courier companies jointly deliver the same cargo. Can do. For example, the present invention can also be applied when a courier company that does not use the Hokkaido region as a service area and a courier company that uses the Hokkaido region as a service area jointly deliver.
[0151]
  Furthermore, in addition to a character string that can be recognized by humans, a delivery content that can be recognized by a machine such as a barcode may be printed on the delivery form. Such a bar code or the like can be easily converted and obtained because information such as a sender and a receiver is digitized data.
[0152]
  Further, the distribution of the processing of each component such as the home delivery management computer 3 and the delivery station terminal 4 is not limited to the above-described embodiments, and the distribution may be changed as appropriate.
[0153]
  Furthermore, in each of the above-described embodiments, the case has been shown in which the courier freight is simply returned to the sender when the recipient refuses to receive it, but the information on the refusal of receiving is reflected in future courier requests. May be. For example, after the number of reception rejections reaches a predetermined number (for example, 3 times), a delivery request for the combination of the sender and the receiver may be rejected at the time of request. This is possible because the information of the sender and the receiver is digitized data. Also, for example, if the recipient refuses the receipt, he / she will indicate whether he / she will refuse the receipt only this time or whether he / she will refuse the next time. In the latter case, the information is held in the courier management computer. Subsequent requests may be rejected at the time of request.
[0154]
  Furthermore, the method of acquiring information such as a sender and a receiver as digitized data is not limited to a method using a keyboard input, but a handwritten delivery form may be read by OCR so that it can be used this time and next time. .
[0155]
  Note that the delivery form is not limited to a form that can be adhered by peeling off the release paper on the back side, such as a so-called tag with attachment straps, or a thing that can be stored in a pocket provided on the cargo. May be.
[0156]
  In addition, the recipient's intention confirmation may be performed by transmitting a delivery form as image data read by an image scanner or the like. That is, the present invention can be applied even to a system in which information such as a sender and a receiver is not text data.
[0157]
  Further, in each of the above embodiments, the contents that the recipient can indicate are “rejection rejection”, “designation of reception time”, “change of reception location”, and “acceptance of reception”, but other types are permitted. You may do it. For example, intention indications such as “proxy receipt” and “confidential receipt” may be permitted.
[0158]
  Furthermore, in each of the above embodiments, the delivery notification is given from the courier management computer to the recipient information processing terminal to obtain intention information regarding the receipt of the recipient. Delivery information may be sent from the sender information processing terminal to the recipient information processing terminal so as to obtain intention information regarding receipt of the recipient (in this case, the intention is confirmed before the transportation plan is formulated). . In this case, the return destination of the intention information may be a general-purpose information processing terminal or a source information processing terminal of a convenience store, or a courier management computer. In such a case, the recipient information processing terminal may be a telephone terminal (general phone, mobile phone, or FAX terminal), and the term “recipient information processing terminal” in the claims includes a telephone terminal. .
[0159]
【The invention's effect】
  As described above, according to the courier information processing system of the first aspect of the present invention, the first input means for inputting information relating to at least the sending source and the receiving destination of the cargo to be delivered, and the cargo to be requested for delivery. Cargo transportation via at least one delivery station from the sender to the receiver by referring to the second input means for inputting information on the attribute and the information input from the first and second input means For the transportation plan formulation means for formulating the plan and the delivery stations included in the plan formulated by this transportation plan formulation means, the information entered by the first and second input means and the transportation plan formulation means are formulated. A means of transmitting information on the freight transportation plan,Printing means for printing a delivery form for affixing to a cargo according to information input from the first and second input means;Therefore, it is possible to quickly formulate a transportation plan and easily use the digitized data for subsequent requests.And no need to write on delivery formsYou can enjoy various benefits such as.
  SecondAccording to the courier service method of the present invention, a first input step for inputting information relating to at least a sending source and a receiving destination of a cargo requested for delivery, and a second step for inputting information relating to the attribute of the cargo requested for delivery. And a transportation plan formulation step for formulating a cargo transportation plan through at least one delivery station from the sender to the recipient by referring to the information input in the first and second input steps. And the information input in the first and second input steps and the information on the freight transportation plan established in the transportation plan formulation step to the delivery stations included in the plan formulated in the transportation plan formulation step. A transmission step toA printing step for printing a delivery form to be affixed to the cargo according to the information input by the first and second input means;Therefore, it is possible to quickly formulate a transportation plan and easily use the digitized data for subsequent requests.And no need to write on delivery formsYou can enjoy various benefits such as.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a system configuration of a first embodiment.
FIG. 2 is a block diagram illustrating a hardware configuration of a general-purpose information processing terminal according to the first embodiment.
FIG. 3 is a flowchart (1) illustrating an operation at the time of a home delivery request of the general-purpose information processing terminal according to the first embodiment.
FIG. 4 is a flowchart (2) illustrating an operation at the time of a home delivery request of the general-purpose information processing terminal according to the first embodiment.
FIG. 5 is a flowchart (3) illustrating an operation at the time of a home delivery request of the general-purpose information processing terminal according to the first embodiment.
FIG. 6 is a flowchart (4) illustrating an operation at the time of a home delivery request of the general-purpose information processing terminal according to the first embodiment.
FIG. 7 is a flowchart showing an operation at the time of receiving a courier request by the courier management computer according to the first embodiment.
FIG. 8 is a flowchart showing an operation at the time of receiving a recipient's intention of the home delivery management computer according to the first embodiment.
FIG. 9 is a block diagram showing a system configuration of a second embodiment.
FIG. 10 is a flowchart illustrating an operation at the time of a courier request of a transmission source information processing terminal according to the second embodiment.
[Explanation of symbols]
  DESCRIPTION OF SYMBOLS 1, 1A ... Home delivery information processing system, 2 ... Convenience store system, 2A ... General-purpose information processing terminal, 2B ... Printer, 2C ... Information card issuer / reader, 2D ... Receiving input / output device, 3 ... Home delivery management Computer, 4 ... delivery station terminal, 5 ... destination information processing terminal, 6 ... network, 7 ... source information processing terminal.

Claims (2)

First input means for inputting information on at least a source and a destination of a cargo to be delivered;
A second input means for inputting information relating to the attribute of the cargo requested for delivery;
A third input means for inputting information for requesting round-trip delivery;
With reference to the information input from the first and second input means, a freight transportation plan via at least one delivery station from the sending source to the receiving destination is formulated, and the third When a round-trip delivery is requested by the input means, based on the information input via the first to third input means, the forward cargo transportation plan from the sender to the receiver and the delivery from the receiver A transportation plan formulation means that simultaneously formulates the cargo transportation plan of the return trip to the original,
Information input by the first and second input means or the first to third input means and the transportation plan formulation for the delivery stations included in the plan formulated by the transportation plan formulation unit A communication means for transmitting information on the freight transportation plan formulated by the means;
According to the information input from the first and second input means, a delivery form for affixing to the cargo is printed, and when the round trip delivery is requested by the third input means, the first input means Printing means for printing a delivery form for outbound and return routes to be affixed to the cargo according to information input through the third input means,
The first to third input means are provided on a general-purpose information processing terminal that can be operated by an unspecified number of persons ,
The printing means is
When a delivery form for affixing to the cargo is printed according to the information input from the first and second input means, and when the round-trip delivery is requested by the third input means, First printing means for printing an outbound delivery form for affixing to the cargo according to information input via the first to third input means;
When a round-trip delivery is requested by the third input means, a return delivery form to be affixed to the cargo is printed according to the information inputted through the first to third input means The second printing unit is separated from the first printing unit,
The first printing means is provided on the information processing terminal or provided in the vicinity of the information processing terminal;
2. A courier information processing system, wherein the second printing means is applied at a starting point on the return path or near the starting point . 4. A fourth input means for inputting whether a delivery form for returning to be attached to the cargo is to be printed by the first printing means or the second printing means. Item 4. The courier information processing system according to item 1 .

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