JP3515975B2 - Job mediation system and job mediation method - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a job mediation system and method for mediating jobs using a computer system in which a client terminal and an operator terminal can communicate with a server via a network. The present invention relates to a program used in a system and a recording medium storing the program.

[0002]

2. Description of the Related Art Companies and individuals who can be customers perform various types of data processing. This data processing, that is, the generated job amount varies, and when the job amount transiently increases, the data processing cannot be performed sufficiently. Therefore, when the amount of jobs increases, the number of data processing personnel is temporarily increased in the company, and outsourcing is used. Some companies may outsource certain data processing. In the case of individuals, it takes time to process it by itself or leaves it unprocessed.

Against this background, with the recent development of networks, "customers" such as companies and individuals registered in advance have been registered.
A business is being developed in which a data processing request and data to be processed are received from a side via a network, and the requested data processing is relayed to an operator who is a previously registered data processing staff. In such an intermediary business, it is general to use a system in which a customer terminal and an operator terminal can communicate with a server of an intermediary agency via a network such as the Internet.

[0004]

The demand balance between the amount of jobs requested from the customer side to the intermediary organization and the job seeking request from the operator is determined by the level of the requested job and the number of operators registered in the intermediary organization. , Or variation due to motivation for job execution. Therefore, the load on the server of the intermediary agency fluctuates,
It's hard to say that a server is functioning efficiently. If the amount of jobs transiently increases and there is a shortage of corresponding operators, there is a possibility that the requested delivery date may not be met. In the conventional intermediary business, the price paid to the operator is set to a fixed price for each job level, so it is difficult to increase the motivation for the job execution of the operator, and it is difficult to secure the recruitment efficiency of the operator and stable securing. It is the current situation.

In a data processing system, a job requested by a customer has various kinds of data, and therefore confidentiality may be required depending on the contents. In particular, if the teleworker who does work without commuting to the company is an operator, the confidential management of data processing is
It is often left to the hands of teleworkers, forcing them to take security measures once. Furthermore, when using a network, it is possible to correct the work gap due to distance and geographical conditions, but
It is necessary to consider the leakage of confidential information due to unauthorized access from hackers.

An object of the present invention is to provide a job mediation system having excellent confidentiality when processing a job using a network. INDUSTRIAL APPLICABILITY The present invention controls a demand demand balance between a customer and an operator using an ideal unit price by using a network to level job allocation to the operator to secure a stable labor force and perform efficient job processing. It is an object of the present invention to provide a job mediation system having excellent confidentiality, a method thereof, and a program used in this system and a recording medium storing the program.

[0007]

In order to achieve the above object, the present application proposes the following job mediation system and method, a program used in this system, and a recording medium storing the program.

According to a first aspect of the present invention, there is provided a server which is communicatively connected to the terminal of the customer and the terminal of the operator via a network, and a storage means for retrievably storing the basic information of the customer and the basic information of the operator. The server has a processing item that is divided into items on the customer's terminal side based on request information transmitted from the customer's terminal, and stores the received processing item for each item in association with the customer's basic information. Based on the presentation of the job information list, a reception processing means stored in the means, a job information list created from the processing items stored for each item in the storage means, and presented to the terminal of the operator who has logged in to the server. Matching process that provides a job corresponding to the entry content to the operator's terminal that sent the entry information to the server. And a presenting means for presenting the processed jobs, which are executed by the operator and transmitted from the terminal, to the customer's terminal as processed items by classifying them for each customer based on the customer's identification information, and from the operator who provided the job. The processed job corresponding to the assigned job is stored in the storage means by associating the delivery date of the processed job, the operator who assigned the job, and the job assigned to the operator in the storage unit. When the job is not accepted within the delivery date, a delete command is sent to the corresponding operator's terminal to delete the assigned job from the operator's terminal, and the job stored in the storage means is displayed again in the job information list as a carryover job. A job mediation system having a job management means is proposed.

According to a second aspect of the present invention, in the job intermediation system according to the first aspect, the customer's terminal has image reading means for reading the object to be read as master image data, and the processing item is read by this image reading means. It was that you are characterized by the master image data the customer is a select image data divided by selecting.

According to a third aspect of the present invention, in the job intermediary system according to the first or second aspect, the server ranks the entry information transmitted from the operator's terminal, stores it in association with the operator's basic information, and stores it in the storage means. The matching processing means is characterized in that the matching processing means refers to the storage means and allocates the jobs to the corresponding operators according to the entry information in the order of entry priority.

According to a fourth aspect of the present invention, in the job mediation system according to the third aspect, the server has means for storing an operator who has not been assigned a job to be processed as a priority operator in association with the operator's basic information in the storage means. The matching processing means transmits the entry information to the operator recorded as the priority operator when the entry information is transmitted from the operator terminal stored as the priority operator by referring to the storage means. However, the priority operator is assigned a job that can be processed in preference to an operator not recorded as a priority operator.

According to a fifth aspect of the present invention, in the job intermediary system according to any one of the first to fourth aspects, the server stores the performance evaluation information for the processed job transmitted from the operator's terminal in the storage means as the basis of the operator. Means for storing in association with the information, the operator evaluation value is obtained from the performance evaluation information by referring to the storage means, and when the obtained operator evaluation value exceeds a preset reference value, the operator evaluation value exceeding this reference value When the operator who logs in by referring to the storage means is a good operator, the job performance management means that stores the operator having the above as a good operator in the storage means in association with the basic information of the operator And a means for updating the range of presented job levels.

According to a sixth aspect of the present invention, in the job intermediation system according to any one of the first to fifth aspects, the server includes a processing means for totalizing the payment price of the processed jobs transmitted from the operator's terminal, and the server. It is characterized by having a means for presenting the counting result to the terminal of the operator who has logged in to.

According to a seventh aspect, in the job intermediary system according to any one of the first to sixth aspects, the entry information is intention information of an operator who selects a desired job from the presented job information list. And the information on the number of jobs to be executed.

According to a eighth aspect of the present invention, there is provided a job intermediation method that uses a system in which a customer terminal and an operator terminal can communicate with a server via a network. The processing item is received based on the request information transmitted from the customer's terminal, the processing item for each received item is stored in the storage means in association with the basic information of the customer, and the entry information is transmitted to the server. For the operator's terminal,
A matching processing step for providing a job corresponding to the entry contents from the processing items stored in the storage means, and a processed job executed by the operator and transmitted from the terminal, for each customer, based on the customer identification information. A step of classifying and presenting to a customer's terminal as a processed item, a step of associating the delivery date of the processed job from the operator who provided the job, the operator who has assigned the job, and the job assigned to the operator in the storage means And the step of deleting the information of the assigned job from the job information list, and when the processed job corresponding to the assigned job is not accepted within the delivery date, a deletion command is sent to the terminal of the corresponding operator The step of deleting the job from the operator's terminal and the storage means And job management step for re-displayed in the job information list jobs 憶 as carryover job,
Characterized by the server.

According to a ninth aspect of the present invention, there is provided a job intermediation method that uses a system in which a customer terminal and an operator terminal can communicate with a server via a network, and the customer terminal side divides each item for each item. An acceptance processing step of accepting a processing item based on request information transmitted from the customer's terminal, storing the accepted processing item for each item in the storage means in association with the customer's basic information, and storing each item in the storage means Create a job information list from the processed items and present it to the terminal of the operator who logged in to the server, and enter the entry content to the operator terminal that sent the entry information to the server based on the presentation of the job information list. Matching process steps that provide the corresponding jobs, and that are performed by the operator The processed job sent from the end is classified by each customer based on the basic information of the customer and presented as a processed item to the customer's terminal, the delivery date of the processed job from the operator who provided the job, and the job. The step of storing the assigned operator and the job assigned to the operator in the storage means in association with each other, the step of deleting the information of the assigned job from the job information list, and the processed job corresponding to the assigned job are accepted within the delivery date. When there is not, a step of transmitting a deletion command to the corresponding operator's terminal to delete the assigned job from the operator's terminal, and a job management step of re-displaying the job stored in the storage means as a carryover job in the job information list. Is performed by the server.

According to a tenth aspect of the present invention, in the job mediating method according to the eighth or ninth aspect, the customer selects master image data read by the image reading means connected to the customer's terminal and divides it. It is characterized in that it is select image data formed by the above.

In claim 11, claim 8, 9 or 10
In the job intermediation method described above, the server performs the processing step of totaling the payment price for the processed jobs transmitted from the operator's terminal, and the step of presenting the totaling result to the operator's terminal logged into the server. It has a feature.

According to a twelfth aspect of the present invention, there is provided a program used in a job intermediary system in which a customer terminal and an operator terminal can communicate with a server via a network, and the program is divided for each item on the customer terminal side. An acceptance processing means for accepting a processing item based on request information transmitted from the customer's terminal, storing the processing item for each accepted item in the storage means in association with the customer's basic information, and an operator for transmitting the entry information to the server. Matching processing means for providing a job corresponding to the entry contents from the processing items stored in the storage means to the terminal of the above, and the processed job executed by the operator and transmitted from the terminal, the customer identification information. A job and a presentation means for classifying each customer based on The means for setting the delivery date from the operator who provided the job, the delivery date, the operator who has assigned the job and the job assigned to the operator are associated and stored in the storage means, and the information of the assigned job is deleted from the job information list and assigned. When the processed job corresponding to the job is not accepted within the delivery date, a delete command is sent to the operator's terminal to delete the assigned job from the operator's terminal, and the job stored in the storage means is used as the carry-forward job. As a job management means for displaying again in the job information list, a job mediation program for functioning the server is proposed.

According to a thirteenth aspect of the present invention, the program is a program used in a job intermediary system in which a customer terminal and an operator terminal can communicate with a server via a network, and the program is divided into items on the customer terminal side. A processing unit that receives a processing item based on request information transmitted from the customer's terminal, stores the processing item for each received item in the storage unit in association with the basic information of the customer, and stores the processing item for each item in the storage unit. A list presenting means for creating a job information list from the processed items and presenting it to the terminal of the operator logged in to the server and the terminal of the operator who has sent the entry information to the server based on the presentation of the job information list Matching processing means that provides jobs corresponding to the contents, and is performed by the operator And presenting means for presenting a processed item to the customer terminal of the processed job transmitted from the terminal by dividing for each customer based on the customer identification information, and means for setting the delivery date from the operator that provided the job,
The delivery date, the operator who assigned the job and the job assigned to the operator are associated and stored in the storage means, the information of the assigned job is deleted from the job information list, and the processed job corresponding to the assigned job is accepted within the delivery date. When it is not possible, as a job management means for transmitting a deletion command to the corresponding operator's terminal to delete the assigned job from the operator's terminal and re-displaying the job stored in the storage means as a carryover job in the job information list, We propose a job mediation program that makes the server work.

In a fourteenth aspect of the present invention, the job intermediation system according to the twelfth or thirteenth aspect is used for a job intermediation system in which a customer terminal and an operator terminal can communicate with a server via a network. We propose a recording medium that can be read by a server.

[0008]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 shows an overall configuration diagram of a job mediation system. The job mediation system shown in FIG. 1 is a customer terminal (hereinafter referred to as "customer terminal") 1.
, An operator's terminal (hereinafter referred to as “operator terminal”) 2a, 2b, ..., which serves as a data processing unit, and an intermediary agency communicatively connected to these terminals via the Internet 4, which is a form of network. And the server 3 of. A monitor 5 and a knowledge management database (hereinafter referred to as “knowledge management DB”) 10 as a storage unit are connected to the server 3. From the viewpoint of versatility and cost, it is preferable to use the Internet 4 for connecting the customer terminal 1 and the server 3, but it is also possible to use a dedicated network such as an intranet or an extranet. Wired as a form of network,
It does not matter whether it is wireless or not.

Customers and operators have contractual relationships with intermediaries. The customer may be either an individual or a corporation, but in this embodiment, it will be described as a corporation. The operator may be an individual (also referred to as SOHO) having a direct contract relationship with the intermediary organization or a person who belongs to a contract company contracting with the intermediary organization.

In this system, the server 3 accepts a processing item requested by the customer terminal 1 for processing based on the request information transmitted from the customer terminal 1 to the server 3, and the job information (hereinafter referred to as "JOB information"). ) Is formed and JO
A job information list is created from the B information, and the JOB information selected by the operator from this list is appropriately processed to form a job (hereinafter referred to as “JOB”) as an operator terminal 2
a) and 2b to prompt execution of processing, and the processed job (hereinafter referred to as “processed JOB”) that has been executed is received by the server 3 from the operator terminals 2a and 2b and presented / delivered to the customer terminal 1. is there. The intermediary organization receives the basic fee from the customer and the data processing fee for the requested processing item, and the operator executes the JOB, that is, the processed J
Pay the fee according to OB. The delivery of these charges is
Here, the transfer is to a financial institution established on the Internet 4 or as a store. Although only one customer terminal and two operator terminals are shown in FIG. 1 for the sake of space, each terminal is not limited to these numbers, and the customer terminal or operator terminal contracted with the intermediary agency may be used. All included.

Money is generally paid from the intermediary organization to the operator, but payment is made with securities that can be exchanged for money, or JOB that has been executed (processed JOB)
Alternatively, payment may be made as points available on the Internet 4. In the case of payment by points, the operator may use the points to purchase a desired article on the Internet 4, and the intermediary agency pays the fee from the purchaser to the intermediary agency. . The request information includes a delivery date, an item, a processing amount (data amount) and the like desired by the customer.

In the present system, recording media 20A, 20B and 20C in which a program is readable are inserted into recording medium readers (not shown) provided in the customer terminal 1, operator terminals 2a and 2b and the server 3, The customer terminal 1, the operator terminals 2a and 2b, and the server 3 are configured to execute the following functions by installing this program in each of them. FD and CD- which are well-known magnetic recording media are used as the recording media.
ROM and the ones that follow it are listed. Further, the program is not limited to the one recorded in the recording medium 20A, 20B, 20C, and may be, for example, wireless or wired, via the Internet 4 or various networks similar thereto, the customer terminal 1, the operator terminal. 2a, 2b,
Of course, it does not matter even if the program is transmitted to the server 3 and installed.

The customer terminal 1 comprises a personal computer main body 1a, a monitor 1b connected to the personal computer main body 1a, an information reading means, a scanner 6 as an image reading means, and a well-known operation means 21 such as a mouse and a keyboard. The scanner 6 reads an image of a read / read object and sends the read image as master image data (hereinafter referred to as “parent image data”) to the personal computer body 1a.

The program recorded on the recording medium 20A is an item processing program. This program is installed in the personal computer main body 1a so that the image read by the scanner 6 is stored as parent image data in a storage device such as a well-known hard disk (not shown) provided in the personal computer main body 1a for operation. By selecting an arbitrary item range of the parent image data by a rectangle with the means 21 (mouse), select image data (hereinafter referred to as “child image data”) divided from the parent image data is formed,
The customer terminal 1 functions so that the divided child image data is divided into items and stored in the storage device of the personal computer body 1a, and the child image data divided into items is aggregated and transmitted to the server 3. It is what makes me. Customer terminal 1
In the processing item transmitted from the server 3 to the server 3, if the child image data divided for each item is one image, it is simply referred to as child image data, and the child image data divided for each item is When there are plural images, they are referred to as a child image data group.

The parent image data which is the basis of the child image data is
Not only the image captured by the scanner 6 but also image data recorded on a recording medium using a known magnetic system or optical system, or both of them may be used. That is,
The parent image data may be either image data (image data) stored in the personal computer body 1a or data stored in an external recording medium.
The object to be read by the scanner 6 varies depending on the customer, but in the present embodiment, all kinds of documents such as various slips, invoices, application forms, questionnaires, documents, etc. in which character information is recorded on a medium readable by the scanner 6 are generally used. Point to. In the present embodiment, the processing item is child image data or a child image data group formed by dividing the parent image data for each item desired by the customer.

As shown in FIG. 4, the knowledge management DB 10 is
A customer database (hereinafter referred to as “customer DB”) 7, an operator database (hereinafter referred to as “operator DB”) 8, and a JOB management database 9 (hereinafter referred to as “JOB management DB”) are provided. Basic information about customers is stored in the customer DB 7 in a searchable manner. The basic customer information includes company data such as its name, location, telephone number, type of business, customer ID data issued at the time of contract, customer identification data such as password, item number data of transmitted processing items, etc. There is. The item number data indicates the number of items of data in the processing items transmitted from the customer.
This number of items may be predetermined and registered at the time of contract,
You may register from the customer terminal 1 side suitably.

The operator DB 8 stores the basic information about the operator in a searchable manner, and the performance evaluation information for the processed JOB transmitted from the operator terminals 2a and 2b is stored in association with the basic information of the operator. The basic information of the operator includes personal data such as the operator's name, address, telephone number, language used, and acquisition qualification, and operator identification data such as ID and password issued at the time of contract.

In the JOB management DB 9, processing items (child image data, child image data group) transmitted from the customer terminal 1 and processed JOBs transmitted from the operator terminals 2a and 2b are associated with customer information. Remembered. The processing item transmitted from the customer terminal 1 by one transmission operation is stored in the JOB management DB 9 with a reception number for identifying the transmission customer for each transmission unit (each reception unit). The child image data and the child image data group for each item included in the process item received for each reception unit are respectively stored with branch numbers associated with the reception number in the JOB management DB 9. Therefore, the processing items divided into the same items from the same customer terminal 1 are processed by the server 3 several times.
Even when it is transmitted to the user, it is possible to identify which processing item the child image data or the child image data group relating to which processing item. The JOB presented to the operator terminals 2a and 2b is presented by transmitting the child image data or the child image data group to which the branch number is added in association with the identification information of the operator.

The process on the customer side will be described with reference to FIG.
The customer creates child image data to be a processing item from the parent image data read by the scanner 6, accesses the server 3 and inputs an ID and a password with the operation means 21 (keyboard), and is authenticated to the server 3. Request processing after login. At the time of this processing request, child image data or a group of child image data that is divided by the customer as a processing item and aggregated for each item, and request information such as data amount and delivery date are transmitted to the server 3. After the processing request, the processed data delivered / presented from the server 3 is received by the delivery date, and the received content is confirmed.

In the present embodiment, the form of delivery / presentation of processed data from the server 3 to the customer terminal 1 is transmitted, but the form is not limited to such a form. For example, it may be a form of delivery / presentation in which the processed data is recorded on a recording medium such as a CD-R, sent to the customer by an appropriate transportation method such as mailing, and the sent data is reproduced on the customer terminal 1. . Alternatively, a processed data management file for storing the processed data is created in the server 3, the file is appropriately accessed from the customer terminal 1, and the customer downloads the processed data corresponding to the request. -It may be in the form of presentation. in this case,
The processed files for each item to be stored in the processed data management file are attached with customer identification information such as reception number and branch number so as to be searchably stored, and stored from the customer terminal 1 to the server 3
If the customer terminal 1 is accessed, the processed file with the customer identification information corresponding to the accessing customer may be presented accessible from the customer terminal 1.

The program recorded on the recording medium 20B shown in FIG. 1 is a terminal control program. By installing this program on the operator terminals 2a, 2b, it is possible to send and receive JOBs and processed JOBs between these terminals 2a, 2b and the server 3, and to execute a delete command sent from the server 3. Based on this, the JOB assigned from the server 3 is sent to the operator terminal 2
The terminals 2a and 2b are made to function so as to be deleted from a and 2b.

The process on the operator side will be described with reference to FIG. In this embodiment, the operators are layered into a primary operator and a secondary operator. The criteria for hierarchizing the primary operator and the secondary operator will be described later. The primary operator and the secondary operator are shown in FIG.
As shown in (a) and FIG. 3 (b), the server 3 is accessed, the pre-issued ID and password are input from a keyboard, etc., and if authenticated, the server 3 is logged in.
After logging in, look at the list of job levels (hereinafter referred to as “JOB level”) presented by the server 3, that is, the job information list, select the desired JOB level and the desired amount, and send as entry information (JOB Make an entry). After entry, the JOB corresponding to the entry contents is presented from the server 3 (reception of JOB), the presented JOB is executed, and the input data is transmitted to the server 3 as a processed JOB (processed JOB).
And then log out. In the present embodiment, the JOB executed by the operator is a process of viewing the character information contained in the child image data or the child image data group and converting the character information into text data.

The JOB level indicates the difficulty level of the processing item divided for each item. For example, there is a difference in JOB level between the case of inputting a number such as a telephone number and a mobile phone number and the case of inputting various characters such as an address.

The JOB contents to be executed are different between the primary operator and the secondary operator. JOB by primary operator
To execute means to input predetermined character information as text data from JOB (child image data or a child image data group) transmitted from the server 3, as shown in FIG. Job execution by the secondary operator is shown in FIG.
As shown in (b), the confirmation work of the text data input by the primary operator transmitted from the server 3, the correction of the text data different from the child image data, and the new data input work in the non-input portion Is. The initial hierarchization of the operator is automatically performed on the server 3 side based on the qualification information and the language used, which are included in the basic information presented by each operator at the time of registration. Each operator is associated with hierarchical information and basic information, classified into a primary operator and a secondary operator, and stored in the operator DB 8. When the operation of the server 3 is started and the performance evaluation for the JOB carried out (processed) by the operator is accumulated, the hierarchy of the operator is updated with the accumulated information as one criterion. By this update, what was originally the primary operator may be promoted to the secondary operator and stored in the operator DB 8, or the secondary operator may be demoted to the primary operator and stored in the operator DB 8. There is also. That is, the hierarchization of the operator is updated by the performance evaluation of the operator.

The program recorded in the recording medium 20C shown in FIG. 1 is a job mediation program. By installing this program on the server 3,
As shown in FIG. 4, the acceptance processing means 12 that fulfills the acceptance processing function, and the price determination processing means 1 that fulfills the price determination processing function.
3. Entry receiving means 14 that fulfills the entry acceptance processing function, matching processing means 15 that fulfills the matching processing function, daily / monthly aggregate processing means 16 that fulfills the processing function of totaling the payment price to the operator, and list presentation that fulfills the list presentation function. The server 3 functions as a means 18 and a job management means 19 that performs a job management function. The server 3 includes, as hardware, a control unit 17, and an input timer 11 that measures a recruitment time (entry time) and a reference processing time that is a delivery date.

The control unit 17 includes a well-known CPU, ROM, R
The computer is equipped with an AM and the like, and is equipped with a communication means for connecting to the Internet 4. This control unit 17
Has a process control function of the entire system, a data transmission / reception function (presentation function) with the customer terminal 1 and the operator terminals 2a and 2b, a timer monitoring function, and a customer and operator authentication function. That is, the control unit 17
Various kinds of information are presented to the customer terminal 1 and the operator terminals 2a and 2b, and the processed jobs that are executed by the operator and transmitted from the terminals 2a and 2b are classified and aggregated for each customer based on the customer identification information. It functions as a presentation means for presenting to the terminal 1.

As shown in FIG. 5, the server 3 performs a reception process, a primary operator payment price determination process, a JOB entry reception process (primary operator recruitment), a list presentation process,
Primary matching processing, secondary operator assembly processing, list presentation processing, secondary payment price determination processing, JOB entry acceptance processing (secondary operator recruitment processing), secondary matching processing, operator reward calculation processing, processed item presentation processing To do.

The acceptance processing is performed by the acceptance processing means 12, and 1
The next and secondary operator payment price determination processing and the secondary operator assembly processing are performed by the price determination processing means 13, and each J
OB entry acceptance processing is the entry acceptance processing means 14
Done in. The primary and secondary matching processing is performed by the matching processing means 15, the operator reward calculation processing is performed by the daily / monthly total processing means 16, the list display processing is performed by the list presenting means 18, and the job management function is the job. The control unit 17 (presentation unit) performs the processing (delivery processing) of processing the processed data and presenting the processed data to the customer's terminal 1.

The acceptance processing means 12 accepts and accepts a processing item consisting of child image data or a child image data group classified and transmitted from the customer terminal 1 based on the request information transmitted from the customer terminal 1. The child image data or child image data group for each item is classified into JOB level, and
It is stored in the management DB 9 in association with the basic information of the customer.

The price determination processing means 13 sets an indicative price as a basic payment price for each JOB level to the operator, and sets the indicative price to the total number of entry information from the operator terminal set in advance and the processing item. And the labor intensity obtained from price fluctuation parameters such as delivery date information from the customer, and updated at each preset recruiting time.

The list presenting means 18 provides a list of JOB information generated by associating the indicative price and / or the updated indicative price with the classified JOB level (item) at each operator terminal logged in to the server 3. The job information list and the totaling result are presented.

The entry recruitment processing means 14 receives the entry information from the operator terminal for the job information list presented to each operator terminal logged in to the server 3, and stores the entry information in the operator DB 8. The recruitment time is set in the JOB management DB 9 in advance.

In the matching processing means 15, the operator who has logged in to the server 3 within the recruiting time and has transmitted the entry information based on the job information list presented therein is identified by the identification information (ID) sent when the entry information is transmitted.
And the basic information of the operator are compared and specified, and the JOB information to be processed within the recruitment time is searched from the JOB management DB 9 for each JOB level, and the searched total JOB is searched.
A JOB that is a minimum processing unit for each JOB level is formed from the information, and the JOB that can be processed by the operator who has transmitted the entry information, that is, the JOB corresponding to the entry content,
The assigned JOB is assigned to the corresponding operator, and the assigned JOB is presented to the operator terminal that has received the JOB assignment. The daily total / monthly total processing means 16 mainly collects the payment price for the processed JOB transmitted from the operator terminal.

The control unit 17 determines whether the operator is the primary operator or the secondary operator when the operator logs in by referring to the record information in the operator DB 8 and the operator's input ID. In the control unit 17 which is also a presentation means,
The processed job sent from the operator's terminal,
Based on the customer's basic information, the receipt number, and the customer identification information such as the child image data and the branch number of the child image data group, each customer is classified and presented to the customer terminal 1 as a processed item.

The job management means 19 stores the delivery date of the processed job from the operator terminal which has provided the JOB, the operator terminal to which the JOB is assigned and the JOB assigned to the operator terminal in the JOB management DB 9 in association with each other, and stores the assigned JOB. Information is deleted from the job information list, and when the processed job corresponding to the assigned JOB is not accepted within the delivery date, the assigned job is deleted from the operator terminal that is delayed from the delivery date. Sends signals and manages JOB D
The assigned job stored in B9 is displayed again in the job information list as a carryover job.

Next, the processing on the customer side will be described. 6 to 10 show image transition images displayed on the monitor 1b of the customer terminal 1. The customer uses the computer main body 1a
When the item processing program installed in is started up, the initial screen shown in FIG. 6 is displayed on the monitor 1b. This initial screen shows the scanning switch 3
1, image search switch 32, data entry switch 33, outsourcing switch 34, form design switch 35, data operation switch 3
6, the system setting switch 37 and the end switch 38 are displayed as icons.

The scanning switch 31 is used for the scanner 6
Is a switch which is selected when the reading target is read as parent image data, and the child image data is selected from the parent image data item by item and stored. When this switch is selected and operated, the customer terminal 1 executes a series of operations from image reading to child image data creation. The image search switch 32 is a switch that is selected when searching for parent image data or data form stored in the personal computer body 1a. When this switch is selected and operated, the customer terminal 1 displays the recorded parent image data and data form on the monitor 1b. The data entry switch 33 is a switch selected when the customer himself / herself processes (inputs data) the child image data stored in the personal computer body 1a. When this switch is selected and operated, the operator terminal 1 displays the child image data for each item and the text input section on the monitor 1b to allow the customer to input text, and the input text data is stored in the personal computer body 1a. To do.

The outsourcing switch 34 is a switch which is selected when transmitting the child image data or the child image data group to the server 3. When this switch is selected and operated, the outsourcing initial screen of FIG. 7 is displayed on the monitor 1b. The form design switch 35 is a switch that is selected before the scanning switch 31 reads an image. When this switch is selected,
The object to be read by the scanner 6 is stored as read form data in the personal computer main body 1a, and a rectangular selection range from the registered form data, that is, a cutout item to be transmitted as a processing item can be registered in the personal computer main body 1a in advance. That is, the number of process items can be set arbitrarily. This number of items is transmitted to the server 3 as request information.

The data operation switch 36 is a switch to be selected when adding a function suitable for the customer's business type and business category. When this switch is selected and operated, in the present embodiment, switches for selecting various statistical / analysis functions, CSV format data output function, and connection function with other backbone systems are displayed as icons on the monitor 1b, and these switches are operated. Thus, the function corresponding to each switch can be executed. The system management switch 37 is selected when performing various settings of the item processing program. The end switch 38 is a switch that is selected when the item processing program is ended. When this switch is selected and operated, the customer terminal 1 ends the item processing program.

In the present embodiment, when a new object to be read is first read by the scanner 6, the customer selects and operates the form design switch 35 to temporarily scan a desired object to be read, for example, a slip. Register as a form design. Then, when the area of the target item is rectangularly selected from the read form design and a registration button (not shown) is pressed, a file for each selected item is created in the customer terminal 1. After that, when the scanning switch 31 is selected and operated on the customer terminal 1a side, a plurality of objects to be read set in the scanner 6 are sequentially read as parent image data, and these parent image data are registered as form designs. The image in the selected area is automatically cut out for each item as child image data, divided and stored in the target item file of the personal computer body 1a. For example, in the case where the target items are the address, the name, and the telephone number, three files of different items are created. In the present embodiment, it is assumed that the processing on the customer side up to the cutout of the child image data has already been completed.

In this state, when the customer selects and operates the outsourcing switch 34, the outsourcing initial screen shown in FIG. 7 is displayed on the monitor 1b. On this screen, the outsourcing selection switch 41
Then, the status confirmation switch 42 and the main menu switch 43 which is selected and operated when returning to the initial screen are displayed as icons. The status confirmation switch 42 is selected and operated when confirming the transmission status of the processing item from the customer terminal 1 to the server 3 and the processing status and delivery status of the transmitted processing item. When this switch is selected and operated, the screen shown in FIG. 29 is displayed on the monitor 1b.
The details of this screen will be described later.

The outsourcing selection switch 41 transmits to the server 3 as a processing item (outsourcing).
This is a switch that is selected when searching / designating child image data or a group of child image data. When this switch is selected and operated, the processing item search screen shown in FIG. 8 is displayed. The processing item search screen shown in FIG. 8 shows a one-column list 45 of files that store child image data or a group of child image data stored in the computer main body 1a, and the contents of designated files in this list list. The search switch 46 to be selected when displaying is displayed as an icon, and the end key 47 to be selected and operated when the search is completed and the screen is returned to the outsourcing screen shown in FIG.

When a file desired to be processed is selected from the list list 45 with a mouse or the like and a search switch 46 is selected and operated, a search result screen shown in FIG. 9 is displayed on the monitor 1b. On this screen, the contents of the selected process item to be outsourced, the estimated price, a switch 48 for selecting and returning when returning to the process item search screen shown in FIG. 8, and a selection for saving the selected process item. The save switch 49 and the execution switch 50 that is selected when transmitting the request information and moving to the outsourcing execution screen shown in FIG. 10 are displayed on the monitor 1b. When the execution switch 50 is selected and operated, request information such as a customer ID and a password for accessing the server 3 is transmitted to the server 3, and an outsourcing execution confirmation screen shown in FIG. 10A is displayed on the monitor 1b. Is displayed.

On the outsourcing execution confirmation screen shown in FIG. 10, it is possible to perform an execution switch 51 that is selected when transmitting the processing item to be outsourced to the server 3, a cancel switch 52 that cancels the transmission, and data transmission from the customer terminal 1. The password input unit 53 is displayed. The password input unit 53 is provided because the server 3 charges for data transmission.
This is to prevent unauthorized transmission by operation by an unspecified person. When the password is correctly input to the personal computer main body 1a on this screen and the execution switch 51 is selected and operated, a confirmation screen shown in FIG. 10 (b) is displayed on the monitor 1b.
On this confirmation screen, a Yes switch 54 and a No switch 55 for reconfirming the transmission intention are displayed. The confirmation screen is displayed to prevent transmission due to an erroneous operation. Here, when the Yes switch 54 is selected and operated, the selected processing item (file) is transmitted to the server 3, and the outsourcing execution screen shown in FIG. It is displayed numerically.

When all the selected process items are transmitted to the server 3, a transmission completion screen is displayed as shown in FIG. 10 (d). On this screen, you can select whether to continue to send process items.
6 and No switch 57 are displayed, and Yes switch 5
When 6 is selected, the process item search screen shown in FIG. 8 is returned to, and when the No switch 57 is selected,
Return to the outsourcing initial screen shown in FIG. By executing such a series of selection operations in the customer terminal 1, the processing item for each item is transmitted to the server 3.

Next, details of each processing in the server 3 will be described. As shown in FIG. 11, the reception process is waiting for a request from a customer registered in the server 3, that is,
The process starts from waiting for input of request information, and when this request information is input, the customer authentication step is started. In the customer authentication step, the ID and password input from the customer terminal 1 are received and the authentication judgment is performed by comparing with the basic information of the customer DB 7. In this comparison, if the input ID and password do not match the ID and password that form the basic information stored in the customer DB 7, the customer terminal 1 is prompted to re-enter the ID and password, and the customer DB 7 The basic information is compared again, and if they do not match, the reception process ends.

When the ID and password match the basic information of the customer DB 7, customer authentication is performed, the execution switch 50 shown in FIG. 9 is operated, the request information is transmitted from the customer terminal 1, and the execution switch 51 shown in FIG. Switch 54
When is selected, as shown in FIG. 11, the server 3
Becomes a step of receiving the processing item, and the customer terminal 1
The processing items transmitted from the server are received and stored in the JOB management DB 9 item by item. When the process item receiving step is completed, the step of analyzing the request content from the process items stored in the JOB management DB 9 is performed. In this step, the called processing items are classified into the number of items, the amount of data, and the delivery date, the JOB amount is obtained from the number of items and the amount of data, and the JOB level and the delivery date are used to classify them. When the analysis of the request contents is completed, the delivery date is answered. Here, information on whether or not the delivery date information input from the customer terminal 1 can be dealt with by referring to the JOB amount and the like recorded in the JOB management DB 9, or by what time, can be delivered to the customer terminal 1. Transmission is completed and acceptance is completed.

After the acceptance processing, the price determination processing shown in FIG. 13 is performed. This process is performed for each item classified in the reception process and is common to the primary and secondary operators. This processing is performed from the indicative price setting step. In this step, the current quote price is calculated by referring to the previous total number of operator logins, the total number of processing requests, the total number of entries, and the indicative price value from the knowledge management DB 10. In the next step, the JOB management DB 9 is accessed to search the recorded JOB information, and the minimum number of JOB units is calculated. The calculation of the minimum number of JOB units is for grasping the total JOB amount. After the calculation of the minimum number of JOB units, the number of operators required per unit time of the uncompleted JOB units, that is, the JOB information that cannot be processed is calculated. Here, J to be processed
It can be calculated from the sum of OB information / a predetermined time for one operator to perform one JOB.

In the next step, referring to the knowledge management DB 10, the increase / decrease rate of the total number of entries with respect to the minimum number of JOB units (a value to be directed) is determined to determine (update) the indicative price per unit time. Such a price determination process is performed by dividing each offering time. In other words, the price determination processing means 13 searches the knowledge management DB 10 for the total number of JOB information to be processed for each recruitment time, calculates the minimum processing unit number of JOB information to be processed according to the search result, and calculates the calculated minimum. The required minimum number of operators is calculated based on the number of processing units, the increase / decrease rate (oriented value) of the total number of entries with respect to the minimum number of processing units is determined by referring to the knowledge management DB 10, and based on this increase / decrease rate, there is an indication for each JOB level. Update the value.

The list presenting process shown in FIG. 13 follows the accepting process. In this process, in the first step, the process item stored in the JOB management DB 9 for each item is called,
In the next step, associate the processing items classified for each of these items with the indicative price calculated in the price determination process,
Create a job information list by classifying into files created for each level. Then, the created job information list is presented to the operator terminal that has logged in to the server 3, and the processing ends.

As shown in FIG. 14, in the entry receiving process, based on the job information list presented to the operator terminal logged in to the server 3 by the list presenting process of FIG. 13, the operator terminal displaying the list is displayed. When the entry information is transmitted from, the entry information is received and recorded in the operator DB 8 in association with the operator basic information. During reception, timer 1 shown in FIG.
It is determined whether or not the time counted as 1 has reached the recruitment deadline time, and the entry information is accepted until the deadline time is reached. When the deadline is reached, the entry acceptance is closed, and the entry information transmitted from the operator terminal is totaled by the primary and secondary operators and by item (by level), stored in the knowledge management DB 10, and terminated.

As shown in FIG. 15, the matching process is
The operator information is acquired in the first step. That is, the number of operator logins, the total number of entry information,
The operator access log is acquired from the knowledge management DB 10, and the process proceeds to the JOB grain size forming step. In this step, the minimum unit unit is set for each item (for each JOB level), and it can be processed by the operator who sent the entry information, that is, the item (JOB level) and quantity (the number of units) desired by the operator are matched. JOB is formed. The formed JOB is assigned to the corresponding operator only for the formed part, and is stored in the JOB management DB 10 in association with the operator information.

When this allocation process is completed, a carry-over process is performed. In the carry-forward processing, the JOB left without being entered
The information and the JOB that was desired to be delivered from the operator terminal within the time period are carried forward with the JOB information of the next entry target, and the entry information is transmitted.
The operator who cannot receive the JOB allocation is recorded in the operator DB 9. After allocation processing, knowledge management DB10
Data is stored in and the process ends. The data storage here stores operator login information, operator access log information, and operator reaction tendency information due to price update operations. The operator's reaction tendency information is the increase or decrease in the number of entries with respect to the price update. I can judge. The JOB assigned by such matching processing is transmitted to the corresponding operator terminals 2a and 2b by the transmission function of the control unit 17 and presented to the operator's terminal.

The operator who has presented the JOB displays the presented JOB, the processing item corresponding to the item (level) selected by himself, that is, the character image described in the child image data or the child image data group. It is converted to text data by an appropriate means such as a keyboard or voice input. JOB converted to text data, that is, processed J
The OB is transmitted from the operator terminal to the server 3, respectively. In addition, in the JOB presented to the secondary operator,
The check information for the text data processed by the primary operator is included. This check information is processed JOB
Of the operator D as the performance evaluation information.
It is recorded in B8 in association with the operator basic information. In addition to this, as the performance evaluation information, JOB unprocessed information (remaining data amount) that has not completely processed the presented JOB within the delivery time, deadline achievement information that cannot be transmitted to the server 3 during the delivery time, and the customer The complaint information from is mentioned.

FIG. 16 shows the steps of the job management process.
In this step, the JOB assigned in the matching process
And the delivery date information regarding the processed job from the operator terminal which provided the JOB and the operator terminal to which the JOB is assigned are associated and stored in the JOB management DB 9. In the next step, the JOB information assigned to the operator is deleted from the job information list, and the timer 11 measures the delivery date. The delivery time is measured from the time when the JOB is transmitted from the server 3 to the operator terminal. In the job management process, the delivery deadline of the JOB presented to each operator terminal is measured by the timer 11, and it is determined whether the server 3 has received the processed JOB corresponding to the JOB presented to the operator terminal within the delivery date. Here, it is determined whether or not the processed JOB corresponding to the JOB assigned to the operator terminal has been transmitted (delivered) from the operator terminal. Then, when the processed JOB reaches the server 3 within the delivery date, this management process ends.

When the processed JOB does not reach the server 3 within the delivery date and the server 3 does not accept it, the delete command is transmitted to the operator terminal whose delivery date (working time) is exceeded. At the operator terminal to which the delete command is transmitted, the JOB assigned from the server 3 is forcibly deleted from the terminal, and only the one for which text data input has been completed is transmitted to the server 3. After the deletion signal is transmitted, in this process, the allocation JOB stored in the JOB management DB 9 is stored.
, And compares it with the text data sent from the operator terminal, and the JOB that has not been converted to text data
Is displayed again in the job information list as a carry-over job, and the processing ends.

The daily / monthly total processing will be described with reference to FIGS. 17 and 18. In the processing for the primary operator shown in FIG. 17, a primary operator management step, a JOB allocation limiter management step, an allocation JOB management step, a temporary wage management step, and a processing result management step are performed. In the primary operator management step, the JOB management DB 10 stores the number of logins, the number of entries, the number of JOBs performed, the time information until the end of the presented JOB, and so on.
To record.

In the JOB allocation limiter management step, the JOB that can be performed by entering on the same day (24 hours)
Limit the number of implementations. For example, the upper limit number of JOBs that can be executed by the same operator within 24 hours is set in the knowledge management DB 10.
And the timer 11 starts time measurement from the time of the first JOB allocation. And the JOB of the operator
The number of executions is counted from the record of the operator DB8, compared with the upper limit number of JOBs, and when the upper limit number of JOBs is exceeded at the time of entry by the operator, a display prompting the JOB limit is presented to the corresponding operator terminal. Log out without JOB allocation.

In the allocation JOB management, when there are processing items from a plurality of customers, each processing item is divided into JOB information in units of the minimum unit, and
The divided JOB information is mixed to form a plurality of allocation units, and the JOB in the minimum unit unit is allocated from the units to the operator. For example, as shown in FIG.
Address data, name, phone number, etc. from 00 parent image data
The child image data group cut out into items is transmitted as a processing item, and the operators Y, S, T
Suppose that you sent the entry information. Here, the processing items transmitted from each company are classified by item to create a job information list. Further, the processing item is divided into predetermined minimum processing unit units (for example, every 50 sheets) for each item, and the divided minimum processing units of the same item are mixed to form an allocation queue that becomes a plurality of allocation units for each item. . And from the allocation queue,
Items (level) and number of items (work volume) desired by the operator
This unit is presented as a JOB to each operator terminal.

As described above, the customer terminal 1 sends to the server 3 not the entire parent image data but the child image data or child image data group divided for each item as a processing item. The amount of data to be transmitted is smaller than when transmitting. Therefore, the communication time with the server 3 can be shortened and the communication cost can be suppressed. Also, because the amount of data to be transmitted is small, the transmission load is reduced,
Speedy data transmission is possible even in a data communication mode with a low line speed.

Since the child image data and the child image data group divided from the parent image data for each item are only transmitted to the server 3 as processing items, the server 3 side views the contents of the parent image data from a list view. Can not do it.
Even if an unauthorized person such as a hacker attacks the server 3 and intrudes into the server 3, the data of each item whose relevance has been cut off can only be seen.
In the example shown in FIG. 27, personal information such as an address, a name, and a telephone number is divided into files according to items and their relevance is cut off. Therefore, for example, a file in which name list information is stored is looked into. Even if it happens, it is not possible to know the address or telephone number of the specific person in the file, and it is possible to prevent leakage of personal information and ensure confidentiality. Even if all the files of address, name, and telephone number are looked at, each file is just a list of data divided into items, so confidentiality is prevented by preventing the leakage of personal information of a specific person. can do. Therefore, the job intermediary system has high security.

Since the operator terminal is only presented with the child image data group divided according to such items, the communication time with the server 3 is shortened and the communication cost can be suppressed. Since the transmission data amount is small, the transmission load is reduced, and speedy data transmission / reception can be performed with the server 3 even in the data communication mode in which the line speed is slow. Since the JOB assigned to the operator terminal has the same item contents, the operator only needs to input the contents of the same item, and the number of mistakes can be reduced and the work efficiency can be improved. For example, the operator who has selected the input work of the telephone number as JOB can input the numbers only, and can perform the input work efficiently. In addition, each operator terminal is only presented with the child image data group which is the JOB of the same item whose relation is cut off. That is, server 3
From each of the operator terminals, the child image data group is JOB while the contents of the parent image data cannot be overlooked.
Therefore, it is possible to prevent confidentiality by preventing the leakage of personal information of a specific person in the child image data group from the operator himself or when hacked during the transmission to the operator terminal or the operator terminal. it can. Therefore, the security of the job mediation system can be enhanced without imposing a burden on the operator.

Further, in the present embodiment, a plurality of units are formed so that processing items from a plurality of customers are mixed in the same item, and each unit presents a JOB to a different operator. A processing item from a specific customer is not biasedly presented and data processing is not performed, and is transmitted from the operator terminal J
The results of OB can be leveled, and the variation in processing level for data processing of a specific customer can be reduced.

In the temporary wage management step shown in FIG. 17,
For each JOB unit executed by the operator, the provisional wage on the day of the JOB implementation is aggregated based on the indicative price presented at the time of entry acceptance, and the provisional wage is aggregated in units of a predetermined number of days.

In the process record management step for the primary operator, complaint information transmitted from the customer terminal 1 and
The operator evaluation value is obtained from the actual evaluation information such as the amount of unrecorded data recorded in the operator DB 8 in association with the operator basic information and the check result performed by the secondary operator, and the obtained operator evaluation value exceeds a preset reference value. Then, the operator having the operator evaluation value exceeding the reference value is stored in the operator DB 8 as a good operator in association with the basic information of the operator. That is,
The daily / monthly total processing means 16 also functions as a JOB practice management means having a JOB performance management function.

In the daily total / monthly total processing for the secondary operator shown in FIG. 18, secondary operator management, JOB allocation limiter management, allocation JOB management, provisional wage management,
Processing performance management is performed. Secondary operator management, JOB
Regarding the allocation limiter management and the allocation JOB management, except that the target is the secondary operator, FIG.
Since the processing content is the same as that shown in FIG.

The biggest difference from the daily / monthly processing for the primary operator is that the temporary wage calculation of the secondary operator is
The provisional wage of the primary operator is reviewed and the wage actually paid is determined. The provisional wage for the secondary operator has the same content as that of the primary operator, and is therefore omitted. The wage determination of the primary operator is performed by referring to the performance evaluation information for the primary operator stored in the JOB management DB 9. The performance evaluation here means that a certain amount of money is subtracted from the provisional wage according to the primary evaluation map created in advance from the amount of data processing error, the amount of undataed data, complaint information, etc. and recorded in the knowledge management DB 10, and then subtracted. The result is the fixed wage. In this way, the contents of the job of the primary operator are evaluated, and the wages paid vary according to the result, so that the motivation of the job of the primary operator can be kept high.

In the processed item presentation process, as shown in FIG. 19, a processed JOB from the operator terminal is accepted,
The text data portion is extracted from the received processed JOB, and the branch number as the customer identification information and the reception number are associated and stored in the JOB management DB 9. Then, the text data stored in association with the branch number and the reception number is
As shown in FIG. 27, sorting / combining processing is performed for each customer based on these numbers, and each processed unit is transmitted as a processed item to the corresponding customer terminal for delivery.

In the present embodiment, the processed JOBs delivered by the operator are combined and transmitted as processed items to the customer terminal for each reception unit from the customer. It may be a form in which the items are sequentially transmitted to the customer terminal in the order in which they are delivered and delivered. With such a delivery form, data can be transmitted to the customer terminal 1 even if all the data related to one reception unit is not available.
It is possible to prevent leakage of personal information in the processed JOB during transmission from the server 3 or the server 3 to the customer terminal 1, and a system with higher security strength is provided.

In the server 3, when the operator logs in, the ID is compared with the data recorded in the operator DB 8. When the operator is a good operator, the range of JOB level to be presented to the operator is updated. You may do it. For example, when a person recorded as a good operator among the primary operators logs in, it may be presented as a job information list which is a list of JOB levels for the secondary operator, or the JOB level is high. A job information list which is a list of JOB levels having a high indicative price may be presented. Figure 1
The process result management step for the second operator shown in FIG. 8 is created in advance from the amount of undata, complaint information, etc., which is the result evaluation information for the second operator, and the knowledge management DB is created.
A certain amount of money is subtracted from the provisional wage according to the secondary evaluation map recorded in 10, and the result of the subtraction is the final paid wage.

Next, the screen transition displayed on the monitor of the operator terminal will be described separately for the primary operator side and the secondary operator side. 20 to 25 show screen transitions displayed on the primary operator side.

When the operator activates the terminal control program installed in the terminal, the browser installed in the operator terminal is interlocked and activated, and the operator terminal connects to the site operated by the server 3. Then, the operator login screen shown in FIG. 20 is displayed on the monitor of the operator terminal. On this screen, input areas 60, 61 for inputting the ID and password issued to the operator at the time of registration, an OK switch 62 for prompting confirmation of the ID and password, and a cancel switch selected for correction of the ID and password. 63 is displayed. When the ID and password are input from the operator terminal and the OK switch 62 is clicked, this information is transmitted to the server 3, and when the information is authenticated there, the entry screen shown in FIG. 21 is displayed. This screen shows JO
Regarding the B information, the number of recruited units (number of cases), unit price (quote price), delivery time which is delivery date information, etc. are displayed for each item (JOB level) as a job information list, and personal information of the logged-in operator is displayed. A personal information switch 70 selected at that time and a logout switch 71 selected at the time of logging out are displayed.

When any item is clicked by the operator, the entry information is sent to the server 3. When the desired JOB information is not displayed, the user can log out from the site by clicking the logout switch 71.

When the entry information is transmitted to the server 3, the JOB selected by the operator is transmitted to the operator terminal and the JOB execution screen is displayed as shown in FIG. In this JOB execution screen, the child image data of the selected item is displayed in the display area 80, and the input section 81 of the corresponding items to be entered, the remaining work time, the work progress status, and the accumulated current month bill Information such as the planned amount and the planned amount charged today for this JOB is displayed on the management display section 83, and further, the cancel switch 84 is selected when canceling the input work, and is selected when returning to the previous input screen. The previous switch 85, the next switch 86 and the sticky note switch 87 that are selected when advancing to the next input screen are displayed as icons. Sticky note switch 87
Is to operate when the image cannot be read because the displayed image is unclear, etc.
When the secondary operator tackles, it is displayed that the sticky note is selected.

By finishing the data input work on the displayed JOB execution screen and clicking the next switch 86, new JOB execution screens are sequentially displayed. By repeating these operations, the JO sent from the server 3
The data input operation is executed for B.

When the delivery time for the transmitted JOB, that is, the data entry time ends, the image shown in FIG. 23 is appropriately displayed according to the situation. When all the data input is completed within the delivery time, the data entry completion screen shown in FIG. 23A is displayed. In this image, labor message 91 and JO who finished data input
The delivery switch 92 for transmitting B to the server 3 as a processed JOB is displayed as an icon. When the delivery switch 92 is clicked, the file whose data has been input is transmitted to the server 3 as processed data, and during data transmission, a message shown in FIG. 23 (b) indicating that data transmission is in progress is displayed. Screen is displayed. Then, when the transmission of the processed data to the server 3 is completed, the data transmission completion screen is displayed as shown in FIG. 23C, and after a while, the entry screen shown in FIG. 21 is displayed.

On the other hand, when the data input is not completed within the delivery time, the time-over screen shown in FIG. 23 (d) is displayed. This screen is for server 3 after the delivery time
Displayed by sending a delete command from. On this screen, a display 93 indicating that the data could not be completed within the input time limit and an OK switch 94 are displayed. When the OK switch 94 is clicked, all the JOBs downloaded to the operator terminal are deleted and The entry screen shown in FIG. 21 is displayed. In this embodiment, the number of items displayed in the job information list is 2 of the processing items.
The number is double, and the server 3 transmits the same JOB content to different operator terminals. Therefore,
Two processed jobs will be delivered to the server 3 from different operators for one processing item.

20, FIG. 23, FIG. 24, and FIG. 25 show image transitions displayed on the secondary operator side.
When the secondary operator starts the terminal control program installed in the terminal, the browser installed in the operator terminal is interlocked and started, and the operator terminal connects to the site operated by the server 3. Then, the operator login screen shown in FIG. 20 is displayed on the monitor of the operator terminal. When the ID and password are input from the operator terminal and the OK switch 62 is clicked, the information is transmitted to the server 3,
When authenticated, the entry screen for the secondary operator shown in FIG. 24 is displayed. On this screen, the processed JOB processed by the primary operator is
The number of checks to be a job of the secondary operator is displayed in a list as a job information list for each item (JOB level), and a compare start switch 96 selected when the job of the job starts and a cancel key 97 for stopping the job selection. Is displayed as an icon.

When the operator selects a desired item and clicks the compare start switch 96, the entry information is transmitted to the server, and the job selected by the operator is transmitted from the server 3 to the operator terminal.
As shown in 5, a JOB execution screen is displayed. This J
On the OB execution screen, the child image data of the selected item is displayed in the display area 98, and the data display 99, 10 for comparing and displaying the text data input by the two primary operators.
0, an input unit 101 for inputting correction data, a sticky note switch, a switch 103 for inputting the evaluation of the primary operator,
The icons 104, 105, and the previous switch 106 to select when returning to the previous execution screen, and the next switch 107 to select when proceeding to the next execution screen are displayed. The sticky note switch 102 is operated when the image cannot be read because the display image is unclear, and when the secondary operator checks this switch, it is transmitted to the server 3 as unprocessed data (unprocessed data).

After the data check and correction input work on the displayed JOB execution screen are completed, the switch 10
By clicking 7, a new JOB execution screen is sequentially displayed. By repeating such operations, the work of the secondary operator is executed for the JOB transmitted from the server 3. The secondary operator compares the image with the text data input by each primary operator, and if they match, clicks the next switch 107.

When one of the text data input by the primary operator is different from the image, the switch 103 or the switch 104 corresponding to the wrong operator is clicked to input the correct data and then The switch 107 is clicked. When the inputs of both primary operators are incorrect, the operator clicks the switch 105, inputs accurate data, and then clicks the next switch 107. When switch 103, switches 104, 105 are clicked,
The terminal of the secondary operator counts and stores the entry error (work error) of the corresponding operator as the performance evaluation information, and when the product is delivered to the server 3, this information is also sent.

When the delivery time for the JOB sent to the secondary operator, that is, the data entry time ends, the screen shown in FIG. 23 is appropriately displayed according to the situation.
If all data input is completed within the delivery time,
The data entry completion screen shown in FIG. 23A is displayed. When the delivery switch 92 displayed on this screen is clicked, the file whose data has been input is processed JOB.
Is transmitted to the server 3, and the screen shown in FIG. 23B is displayed during data transmission. Then, when the transmission of the processed JOB to the server 3 is completed, the data transmission completion screen is displayed as shown in FIG. 23C, and after a while, the entry screen shown in FIG. 21 is displayed. When the data input is not completed within the delivery time, the time-over screen shown in FIG. 23 (d) is displayed. Click the OK switch 94 displayed on this screen to download the JO downloaded to the operator terminal.
All B are deleted, and the entry screen shown in FIG. 21 is displayed.

When the personal information switch 70 shown in FIG. 21 is clicked by the operator, the personal information screen shown in FIG. 26 is displayed on the operator terminal. On this screen, the level of the current operator is displayed on the level display unit 110, the name of the operator is displayed on the name display unit 111, the expected income amount is displayed on the display unit 112, and the results of each operator are displayed on the result display unit 113.
The job contents are displayed on the breakdown display section 114, and the return switch 115 for returning to the entry screen shown in FIG. 21 is displayed as an icon.

FIG. 29A is a screen displayed when the customer clicks on the status switch 42 shown in FIG. On this screen, the processed items before transmission to the server 3 are displayed as the number of waiting items, the transmitted processed items are displayed as being processed, and the delivered processed items are displayed as incoming calls. A content confirmation switch 121 for confirming the content of the file, a transmission switch 122 selected when transmitting a waiting processing item from this screen, a selection for deleting a waiting processing item or a received processed item The delete switch 123, the storage confirmation switch 124 that is selected when displaying the file contents of the processed item or the processed item, and the end switch 125 that is selected when the status screen is closed are displayed as icons.

On this screen, when a file is selected and the storage confirmation switch 124 is clicked by the customer, the contents of the selected file are displayed in a list as shown in FIG. 29 (b). As shown in FIG. 30 (a),
When a customer selects a file and clicks the content confirmation switch 121, a screen is displayed in FIG. 30 (b).
On this screen, the processing status of the selected file is displayed, and a return switch 128 to be selected when returning to FIG. As shown in FIG. 31A, the incoming confirmation file is selected and the storage confirmation switch 1 is selected.
When the customer clicks 24, the screen is displayed in FIG. On this screen, the processing status of the selected file is displayed, the unregisterable data correction switch 131 is selected when the customer inputs the unregistered data, and the process returns to FIG. 31 (a). The return switch 132 to be selected is displayed.

The process of updating the labor intensity and the indicative price in the price setting process will be described with reference to FIG. Figure 2
In 8, the horizontal axis is the time axis, the rightmost end is the customer deadline,
That is, the delivery date. Above the time axis, the upper part shows the number of JOB units in the server 3, and the lower part shows the number of requested JOBs entered by the operator. In the figure, one square indicates the minimum unit of JOB, and one unit is 50 here. Also, the "new" □
Indicates the smallest newly generated JOB unit, and the "%" □
Indicates the minimum JOB unit assigned to the operator. The "remaining" □ indicates the unprocessed minimum JOB unit, and the "exit" □ indicates the minimum JOB unit carried over to the next recruitment period. A to E indicate the operator who made the entry. In FIG. 28, the recruitment time is 15 minutes each. In FIG. 28, it is assumed that the input timer has started at 8:55 am. In this example, 9: 0AM
A new JOB request was made at 0 for 9 hours on the next day, 24 hours later.
500 sheets are entered with 0 as the delivery date. Server 3
Is divided into 10 units here. At this point, the entry price is set at 3 yen per piece, which is the indicative price, and entries are being made by operators A and B for 2 units and 4 units, respectively, during the offering time.

The entry deadline time is set to 1 by the input timer 11.
At 9:15 am, which is the first time, from all the JOB units at that time, 2 units and 4 units, which are the desired number of JOB units for each 3 yen unit price for the operators A and B who have entered, respectively. Assigned. The remaining JOB units are carried forward as the processing amount for the next recruitment period. In this example, 4 units (200 sheets) are carried over. This entry deadline is done at regular intervals and all JOs at the deadline
From the B unit, the JOB unit is assigned to the operator who has entered.

The labor intensity refers to a tilt angle obtained from the total amount of JOB units allocated at each deadline, based on the customer deadline time. This labor intensity increases as the number of JOBs approaches the customer deadline.
It has the characteristic that the inclination angle is large, and the lower the number of JOBs from the customer deadline, the lower it becomes. In other words, as the angle of labor intensity increases, that is, at the entry deadline,
The larger the amount of JOB that must be processed per unit time, the more JOB processing capacity is required. The processing capacity here is the number of operators, but the amount of JOB performed by one operator is also an element of the processing capacity. Therefore, when the number of JOBs to be processed is large and the number of operators who have entered is small, the price is updated in the direction of the next price increase. On the contrary, when the number of JOBs to be processed is small and the number of operators who have entered is large, the price is updated in the price decreasing direction at the next update of the indicative price.

As described above, when the job unit price is updated in the job mediation system using the Internet, the demand balance between the demands of the customer and the operator can be controlled by the ideal unit price. In addition, since the JOB is assigned based on the total JOB amount and the total number of entries (the number of operators) for each recruitment time that is a unit time, the JOB assignment to the operators can be leveled, a stable labor force can be secured, and an efficient JOB can be secured. It can be processed. Further, since the operator can undertake the same level JOB at different prices depending on the timing of entry, the degree of interest in the site operated by the server 3 is greatly increased and the fluctuation of the indicative price is concerned. Will be called. Therefore, it is possible to prompt more logins to the server 3, and it becomes easier to secure an operator who is a data processing person.

32, 33, and 34 are time series diagrams showing the flow of information between the customer and the server and between the operator and the server in this system. Company A is a customer, and operators A, B, and C are operators. This figure starts from FIG. 32 and goes through FIG. 33 to FIG. 34. Since the specific description of the data flow is the same as that described above, it will be referred to when reading each processing time.

In the above embodiment, the JOB is assigned to the entered operator, but it is necessary to consider the order of assignment. Even if an entry is made, the JOB may not be assigned to all the operators who have entered because of the relationship between the JOB amount and the number of entries.

Therefore, in consideration of this point, the server 3
In addition, a function of ranking the entry information transmitted from the operator terminal in the order of transmission and storing it in the operator DB 8 in association with the operator basic information, and the operator who is not assigned the JOB to be processed are stored in the operator DB 8. The matching processing means 1 is provided with a function of storing as a priority operator in association with basic information.
5 has a function of assigning a job of the minimum processing unit to the corresponding operator according to the entry information in the order of entry order with reference to the operator DB 8, and is stored as a priority operator with reference to the operator DB 8. When the entry information is sent from the operator's terminal, the priority operator can be processed in preference to the operator who has sent the entry information but is not recorded as the priority operator, with respect to the operator recorded as the priority operator. It has a function of assigning a JOB of a minimum processing unit.

In this way, the operator who entered earlier in the recruiting time can be preferentially assigned the JOB, and the processing time of the system can be shortened. Further, the operator who has not received the JOB allocation can preferentially receive the JOB allocation regardless of the entry order as the priority operator at the next entry. Therefore, J should be fairly imparted to the operator.
OB can be provided, and the operator's motivation for JOB processing can be increased.

As the parent image data, in addition to the above description,
An image such as a design image may be read by the scanner 6. In this case, the operator's JOB contents are not converted into text data, but the parent image data is corrected,
It becomes processing. The JOB content of the operator may be a process of creating a translated sentence as text data from the characters described in the child image data. The processing item may be voice information transmitted from the customer instead of the image data. In this case, the operator hears the JOB information including the selected voice information, and the file in which the JOB information is input as text data is a processed item,
That is, it may be transmitted to the server 3 as a result item.

In the above embodiment, the customer terminal 1 to the server 3
Since the processing items sent to the server are divided and sent for each item, the system boasts high system security. However, in order to further enhance security, a monitoring means for restricting access to the parent image data from the server 3 should be installed in the system. It is also a good idea to provide one. FIG. 35 shows the monitoring means 200 connected to the customer terminal 1, and FIG. 36 shows the monitoring means 20.
0 is provided in a terminal 300 of a third-party organization that can access the server 3 and the customer terminal 1 by connecting to the Internet 4. Although the monitoring means 200 may be provided in the server 3 itself, it can be said that it is preferable to provide the monitoring means 200 in the customer terminal 1 or the terminal 300 of a third-party organization from the viewpoint of access control from the server 3.

As the monitoring means 200, the access level from the server 3 can be adjusted by the operation from the customer terminal 1, or the access level from the server 3 can be adjusted by the operation from the terminal 300 of a third party. One example is PADS (Protected Archive Image Distribution System) which is already known in "New image format VFZ of broadband itself" issued by Nikkei BP. .

Such a monitoring means 200 is used by the server 3
When the user downloads a processing item from the customer terminal 1 and receives an order, the file other than the processing item, that is, the parent image data cannot be browsed, so that the security as the job intermediary system can be further enhanced.

35 and 36, the monitoring means 200
May be configured as hardware, but an access restriction program for restricting access to the parent image data from the server 3 is used as the recording medium 20 on which this program is recorded.
From D to the server 3, the customer terminal 1, or the terminal 300 of a third-party organization, each terminal is monitored by the monitoring means 20.
You may make it function as 0.

[0099]

According to the present invention, in a job mediation system using the Internet, divided processing items are transmitted from a customer's terminal to a server, so that the server side can overview the contents of the processing items. Can not be. Therefore, even if an unauthorized person such as a server, an operator who receives a job presentation from the server, or a hacker receives unauthorized access to the terminal of the server or the operator, it is possible to prevent the leakage of the specific content from the processing item. It will be a highly secure system. Also, since the image data divided for each item is sent and received between the customer's terminal, the server, and the operator's terminal, the amount of data sent and received can be small, and the communication time can be shortened and the communication cost can be suppressed. You can Since the amount of data to be transmitted is small, the transmission load is reduced and speedy data transmission / reception can be performed even in a data communication mode with a slow line speed. To the operator's terminal, the processing items of the same item divided for each item are provided as a job, so the operator inputs the contents of the same item, and there are less mistakes than when processing various items. The work efficiency can be improved and the operator does not need to take any special security measures, so that the burden on the operator can be reduced.

According to the present invention, since the job presented to the operator is deleted from the job information list by having the job management means, it is possible to present the appropriate job information to the operator and maintain the motivation of the operator. can do. If the server does not accept the processed job from the operator who provided the job within the delivery date, the job assigned from the terminal of the corresponding operator will be deleted, and the operator will be burdened with data leakage from the operator terminal. It can be prevented without being forced and the security level of the system can be further enhanced. Further, the job deleted from the operator's terminal is displayed again in the job information list as a carry-forward job, so that the job does not remain unprocessed and it is possible to prevent the delivery delay due to unprocessing.

According to the present invention, since there is a monitoring means for restricting access from the server to the master image data, a certain limit is given to the access from the server to the customer's terminal, and the access between the server and the customer terminal is limited. Security level can be improved.

According to the present invention, by updating the basic payment price, the demand balance between the demands of the customer and the operator can be controlled by an ideal unit price. In addition, since jobs are assigned based on the total amount of jobs and the total number of entries for each recruitment time that is a unit time, job assignment to operators can be leveled, and a stable labor force can be secured.
Efficient job processing can be performed. In addition, the operator
Even if you process jobs of the same level, you can underwrite at different prices depending on the timing of entry, so the level of interest in the site operated by the server is very high and you are concerned about fluctuations in the basic payment price. Become. Therefore, it is possible to encourage more logins to the server, and it becomes easier to secure operators.

According to the present invention, a function of ranking the entry information transmitted from the operator terminal and storing it in the storage means is provided. When assigning a unit job to a corresponding operator terminal according to the entry information, the operator can easily receive a job that can be processed by himself / herself by early entering the server. Therefore, the job allocation based on the entry order can be fairly performed.

According to the present invention, an operator terminal to which a job is not assigned is set as a priority operator, and when re-entry, job assignment can be performed in preference to an operator terminal not recorded as a priority operator. Therefore, even if the balance between the job amount and the number of entries by the operator is lost and the jobs cannot be assigned to all the operators who have entered, the jobs can be assigned with priority next time. The assigned job allocation can be done fairly.

According to the present invention, the presentation range of the job to be presented to the operator is updated according to the result evaluation result of the job executed by the operator.
The operator's motivation for job processing can be increased, and processing accuracy can be improved.

According to the present invention, since the payment price for the job assigned to the operator terminal and executed is presented to the operator terminal, the operator can confirm the payment price for the job executed by himself / herself on his / her own terminal. ..

[Brief description of drawings]

FIG. 1 is an overall configuration diagram showing one form of a job mediation system according to the present invention.

FIG. 2 is a flowchart showing an outline of processing steps on the customer side.

FIG. 3 is a flowchart showing an outline of processing steps on the operator side.

FIG. 4 is a block diagram showing a configuration of a server and a main part connected to the server.

FIG. 5 is a flowchart showing processing steps in a server.

FIG. 6 is a diagram showing an example of an initial screen displayed on a monitor of a customer terminal when a process item is created on the customer side.

FIG. 7 is a diagram showing an example of an initial screen displayed on a monitor of a customer terminal when requesting a processing item from a server.

FIG. 8 is a diagram showing an example of a search drawing for processing items to be transmitted to a server.

FIG. 9 is a diagram showing an example of a search result image of processing items to be transmitted to the server.

FIG. 10 is a diagram showing a screen transition image when a process item is transmitted to the server.

FIG. 11 is a flowchart showing steps of a reception process.

FIG. 12 is a flowchart showing the steps of a price determination process.

FIG. 13 is a flowchart showing steps of a list presentation process.

FIG. 14 is a flowchart showing steps of an entry acceptance process.

FIG. 15 is a flowchart showing steps of a matching process.

FIG. 16 is a flowchart showing steps of job management processing.

FIG. 17 is a flowchart showing steps of a daily / monthly total process for a primary operator.

FIG. 18 is a flow chart showing the steps of daily / monthly processing for a secondary operator.

FIG. 19 is a flowchart showing steps of processing for presenting processed items.

FIG. 20 is a diagram showing an example of a login screen displayed on the operator side.

FIG. 21 is a diagram showing an example of an entry screen displayed when a primary operator makes an entry.

FIG. 22 is a diagram showing an example of a job execution screen displayed on the primary operator side.

FIG. 23 is a diagram showing a screen transition image displayed when a processed job is transmitted from the primary operator side to the server.

FIG. 24 is a diagram showing an example of an entry screen displayed when a secondary operator makes an entry.

FIG. 25 is a diagram showing an example of a job execution screen displayed on the secondary operator side.

FIG. 26 is a diagram showing an example of a personal information screen displayed on the operator side.

FIG. 27 is a functional diagram showing an example of processing item allocation processing from a plurality of customers and presentation of processed items to customers.

FIG. 28 is an image diagram for explaining labor intensity in a price determination process.

FIG. 29 is a diagram showing an example of a screen showing the states of processed items and processed items on the customer terminal.

FIG. 30 is a diagram showing an example of a content item display screen of a processing item on the customer terminal.

FIG. 31 is a diagram showing an example of a content display screen of processed items on the customer terminal.

FIG. 32 is a first diagram showing a communication state of information performed in this system.

FIG. 33 is a second diagram showing a communication state of information connected to FIG. 32;
FIG.

FIG. 34 is a third diagram showing a communication state of information linked to FIG. 33;
FIG.

FIG. 35 is an overall configuration diagram showing one form of a job mediation system including a monitoring unit.

FIG. 36 is an overall configuration diagram showing another form of a job mediation system including a monitoring means.

[Explanation of symbols]

1 Customer terminal 2a, 2b Operator terminal 3 servers 4 network 6 Image reading means 10 storage means 12 Reception processing means 13 Price determination processing means 14 Entry reception processing means 15 Matching processing means 17 means of presentation 18 List presentation means 19 Job management means 20A, 20B, 20C, 20D recording medium 21 Operation means 200 monitoring means 300 Terminal of third-party organization

─────────────────────────────────────────────────── ─── Continuation of front page (58) Fields surveyed (Int.Cl. ⁷ , DB name) G06F 17/60 G06F 15/00 G06F 15/16 JISST file (JOIS)

Claims (14)

(57) [Claims] 1. A server, which is communicatively connected to a customer terminal and an operator terminal via a network, and a storage means for retrievably storing the customer basic information and the operator basic information. A job intermediary system, wherein the server receives a processing item divided for each item on the terminal side of the customer based on request information transmitted from the terminal of the customer, and receives the processing item for each item received. A reception processing unit that is stored in the storage unit in association with the basic information of the customer, and a list that creates a job information list from the processing items stored in the storage unit for each item and presents it to the terminal of the operator who logs in to the server. The presenting means and the terminal of the operator who has transmitted the entry information to the server based on the presentation of the job information list Matching processing means for providing a job corresponding to the content of the entry, and a processed job executed by the operator and transmitted from the terminal are classified for each customer based on the customer identification information and processed to the customer's terminal. and presenting means for presenting the items, pay for the processed job from the operator that provided the job
Period, assigning the job to the operator who assigned the job
The assigned jobs are associated with each other, stored in the storage means, and assigned.
Delete the assigned job information from the job information list
The processed job corresponding to the assigned job.
If the service is not accepted within the delivery date,
Send the delete command to the terminal of the
Deleted from the operator's terminal and recorded in the storage means.
The above-mentioned job information list with the stored job as a carryover job
And a job management unit that redisplays the job . 2. The job intermediary system according to claim 1, wherein the customer terminal uses the master image data as an object to be read.
And an image reading unit for reading the processed item, and the processing item is read by the image reading unit.
The master image data is selected and divided by the customer.
Job mediation system characterized by being recto image data . 3. The job mediation system according to claim 1 or 2, wherein the server is an engine transmitted from an operator terminal.
Tree information is ranked and related to operator basic information
Means for additionally storing in the storage means, the matching processing means referring to the storage means
Applicable according to the entry information
A job intermediary system characterized by assigning jobs to the operators who perform them . 4. The job mediation system according to claim 3 , wherein the server is not assigned a job to be processed.
Stored operator in the storage means.
Equipped with means for storing as a priority operator in association with information
If the matching processing means refers to the storage means,
Is the terminal of the operator stored as the destination operator?
If the entry information is sent from
Entries for operators recorded as data
-I am sending information, but it is recorded as a priority operator
Can be processed by priority operators in preference to operators that are not
A job mediation system characterized by assigning active jobs . 5. The job mediation system according to claim 1 , wherein the server is a process transmitted from an operator terminal.
The performance evaluation information for completed jobs is
Means for storing in association with the basic information of the data, and operating means based on the performance evaluation information by referring to the storing means.
The operator evaluation value is calculated and the calculated operator evaluation value is preset.
When the specified reference value is exceeded, the operator who exceeds this reference value
An operator with an evaluation value is selected as a good operator.
Stored in the storage means in association with the basic information of the operator
Excellent job performance management means and the operator who logged in by referring to the storage means
When applicable to the operator
And means for updating the range of job levels to be presented
A job intermediary system characterized by: 6. The job mediation system according to claim 1, wherein the server is a process transmitted from an operator terminal.
For the processing means that aggregates the payment price for completed jobs and the terminal of the operator who logged in to the server
And a means for presenting the counting result . 7. The job mediation system according to any one of claims 1 to 6, wherein the entry information is a presented job information list.
Of the operator who selected the desired job from the
A job mediation system , which includes information about the number of jobs to be executed . 8. A customer terminal and an operator for the server
System that can communicate with other terminals over the network.
A job intermediation method using a system, wherein the processing items are divided into items on the terminal side of the customer.
Based on the request information sent from the customer's terminal
Attached and received processing items for each item are the basis of the customer
A reception processing step stored in the storage means in association with the information.
And the operator who sent the entry information to the server.
The processing item stored in the storage means is stored in the terminal.
The map that provides the job corresponding to the entry contents from the inside.
A processing step, a processing step performed by an operator, and a processing step of classifying the processed job transmitted from the terminal for each customer based on the customer identification information and presenting the processed job to the customer terminal as a processed item ; Delivery of processed jobs from the provided operator
Period, assigning the job to the operator who assigned the job
The stored jobs are stored in the storage means in association with each other.
Information about the job and the assigned job.
Steps to be deleted from the report list and assigned jobs
If the corresponding processed job is not accepted within the delivery date
Then send a delete command to the corresponding operator's terminal.
A step to delete the assigned job from the operator's terminal.
And a job stored in the storage means as a carry-forward job.
And then redisplay it in the job information list.
Is performed by the server.
Mediation method . 9. A job mediation method using a system in which a customer terminal and an operator terminal can communicate with a server via a network, wherein the processing items divided into items on the customer terminal side. Is accepted based on request information transmitted from the customer's terminal, and an acceptance processing step of storing the accepted processing item for each item in the storage means in association with the basic information of the customer, and for each item in the storage means From the stored process items
Created a job information list and logged in to the server
List presenting step to present to the operator's terminal, and entry information based on the presenting of the job information list
With respect to the terminal of the operator sent to the server, e
Matching process that provides jobs corresponding to the contents
Processing step and performed by the operator and sent from the terminal
The processed jobs are grouped for each customer based on the customer's basic information.
Divided and presented to the customer's terminal as a processed item
Presentation step and delivery of processed job from the operator who provided the job
Period, assigning the job to the operator who assigned the job
The stored jobs are stored in the storage means in association with each other.
Information about the job and the assigned job.
Steps to be deleted from the report list and assigned jobs
If the corresponding processed job is not accepted within the delivery date
Then send a delete command to the corresponding operator's terminal.
A step to delete the assigned job from the operator's terminal.
And a job stored in the storage means as a carry-forward job.
And then redisplay it in the job information list.
Tsu and up, job intermediary wherein the performing by the server. 10. The job mediation method according to claim 8 or 9.
In, the processing item is an image reading connected to the customer's terminal.
The master image data read by the means,
A select key created by the customer selecting and dividing
A job mediation method characterized by being image data . 11. The job mediating method according to claim 8, 9, or 10, wherein a processed job sent from a terminal of the operator is processed.
For the processing step of totaling the payment price to be performed and the terminal of the operator who logged in to the server
A method of mediating a job , wherein the step of presenting a counting result is performed by the server . 12. A program used in a job mediation system in which a customer terminal and an operator terminal can communicate with a server via a network, wherein the server is divided into items on the customer terminal side. A processing unit that receives the processed item based on request information transmitted from the customer's terminal, stores the processed item for each received item in the storage unit in association with the basic information of the customer, and the server. Matching processing means for providing a job corresponding to the contents of the entry from the processing items stored in the storage means to the terminal of the operator who transmitted the entry information, and processing completed by the operator and transmitted from the terminal Jobs are classified for each customer based on the customer's identification information and processed items are displayed on the customer's terminal. Presenting means for presenting and the means for setting the delivery date from the operator who provided the job
And the delivery date, the operator and the operator who assigned the job
Stored in the storage means in association with the job assigned to the data
The information of the assigned job to the job information list.
Corresponding to the assigned job.
If the processed job is not accepted within the delivery date,
To delete the assigned job from the operator's terminal
Send the delete command to the corresponding operator's terminal and
The job stored in the storage is used as the carry-forward job.
A job mediation program that functions as a job management unit that redisplays information in the information list . 13. A program used in a job mediation system in which a customer terminal and an operator terminal can communicate with a server via a network, wherein the server is divided into items on the customer terminal side. Acceptance processing means for accepting the processed item based on request information transmitted from the customer's terminal, and storing the accepted processing item for each item in the storage means in association with the basic information of the customer, and the storage means. A list presenting means for creating a job information list from the processing items stored for each item and presenting it to the terminal of the operator who logged in to the server, and transmitting the entry information to the server based on the presentation of the job information list. Matching processing means for providing a job corresponding to the entry contents to the operator's terminal And presenting means for presenting processed jobs, which are executed by the operator and transmitted from the terminal, to the customer's terminal as processed items by classifying them for each customer based on the customer's identification information, and from the operator who provided the job. To set the delivery date of
And the delivery date, the operator and the operator who assigned the job
Stored in the storage means in association with the job assigned to the data
The information of the assigned job to the job information list.
Corresponding to the assigned job.
If the processed job is not accepted within the delivery date,
To delete the assigned job from the operator's terminal
Send the delete command to the corresponding operator's terminal and
The job stored in the storage is used as the carry-forward job.
A job mediation program that functions as a job management unit that is displayed again in the information list . 14. The customer's terminal and operation for the server
Data communication via a network
A job intermediation program according to claim 12 or 13 for use in an intermediary system.
Recorded recording medium that can be read by the server
Body .