JP3501713B2 - How to hold a telephone device - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for holding a telephone device, and more particularly to a method for holding a telephone device during outgoing and incoming calls.

[0002]

2. Description of the Related Art In the conventional method for holding a telephone device, generally, the calling and receiving functions of the calling party of the holding side telephone device and the called party of the held side telephone device are interrupted. Since the line between the two was kept connected without disconnection, this holding method of the telephone device wastes the time resources of the held telephone device and the financial resources of the caller of the calling telephone device. Had become.

In order to deal with the problem of waste of the time and resources of the holding time of the outside line call, for example, as disclosed in JP-A-04-318738,
When a certain period of time elapses during the holding of an outside line call by an incoming call, the holding side telephone device transmits the telephone number of the held side telephone device to the held side telephone device by a PB signal, and the held side telephone device after the PB signal is transmitted. When the hold-side telephone device releases the hold after the hold-side telephone device disconnects the telephone call by requesting disconnection of the hold outside line by the hold-side telephone device, the hold-side telephone device sends a PB signal to the hold-side telephone device. A function is disclosed in which the telephone number saved at the time of reception can be transmitted to the outside line to restore the outside line call.

[0004]

In the above-mentioned prior art, the operation of transmitting the dial signal by the PB signal from the held telephone device in order to store the telephone number of the held telephone device in the holding telephone device. Also, if it is necessary to disconnect the hold external line of the held telephone device and the operator of the held telephone device does not perform this operation, the hold function does not operate and the hold operation continues without disconnecting the outside line. There was a problem that it would end up.

Further, since the operator of the held telephone device requests the holding telephone device for redial, there is an operational trouble that the telephone number of the held telephone device must be transmitted by the PB signal. In addition, the operator mistakenly inputs the telephone number of the hold-side telephone device with the PB signal, and when the hold-side telephone device releases the hold, the outside line is sent to the telephone device that is not the hold-side telephone device. There was also the problem of going.

The present invention has been made in view of the above point, and the telephone device having this function performs the holding operation in exactly the same operation as a normal outside line holding operation, and the telephone device to be held is held. Provides a holding method for a telephone device that disconnects a call and restores the call line by making an outside line to the held telephone device by using the outgoing call history or the incoming call history of the telephone device at the time of a hold release operation. is there.

[0007]

According to the holding method of a telephone device of the present invention, a means for storing a first telephone number called from the telephone device to an outside line in a call origination memory and a partner of the first telephone number. Bei and means for automatically cutting the telephone call of the outside line being connected to the case of performing the operation of the first hold during a call with the
When the operation of releasing the first hold is performed, the first telephone number stored in the outgoing call history memory is automatically called, and the second telephone number of the other party who has received from the outside line to the telephone device.
Means for storing the telephone number of
Perform the second hold operation during a call with the party with the second phone number
The second telephone number of the person who received the call from the outside line
If the number was stored in the incoming call history memory,
The call connection to the line is automatically disconnected and an incoming call comes from the outside line.
The second telephone number of the other party is stored in the incoming call history memory
If not, the call is disconnected without disconnecting.
It is equipped with a means for performing a normal hold operation, and receives an incoming call from the outside line.
The second telephone number of the other party is stored in the incoming call history memory
And the call to the outside line is made by the second holding operation.
After automatically disconnecting the connection, the operation of releasing the second hold is performed.
If the operation is performed, the second stored in the incoming call history memory
It is characterized in that the telephone number of is automatically called .

[0008]

[0009]

Further, it is characterized in that it has means for giving a voice notification from the holding side telephone device that the call is to be restored when the first or the second holding is released.

Further, when the first or the second hold operation is performed, a specific control signal is transmitted, and the held telephone device receives the control signal and talks on the outside line being connected. Characterized by disconnecting the call.

[0012]

[0013]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram of a telephone device according to an embodiment of the present invention.

In FIG. 1, the telephone device 10 has a transmission history memory 210 that stores a destination telephone number when an external call is made, and an incoming call history that stores a telephone number of an external transmission source telephone device included in an incoming signal when an external call is received. The storage unit 20 including the memory 220, the control unit 30 including the message control unit 60, which is in charge of the overall control of the apparatus, and the apparatus including the function of displaying the destination telephone number when the outside line is called or the source telephone number when the outside line is called. A display unit 40 for performing all display functions, a hold button 510 for performing a hold operation, and a hold release button 520 for performing a hold release operation, a key operation unit 50 for performing all key input functions of the apparatus, and an external line. A message for the hold-side telephone device to notify the hold-side telephone device when the call is held, and a caller of the hold-side telephone device when the outside line hold is released. A message control unit 60 for controlling the overall message output function of the telephone device having a message for the operator of the telephone device on the holding side for notifying that the outside line connection is being made, and an antenna 70 to connect the telephone line network A transceiver 80 for communicating with the base station, a microphone 810 for outputting voice to the other party during a call, and a speaker 820 for inputting voice from the other party during the call.
Is configured.

Next, the operation of this embodiment will be described. FIG. 2 is a flow chart for explaining the processing procedure at the time of a holding operation during an outside line call of the present embodiment, and the numerical value following S in the figure represents the number of steps.

In S00, the telephone device 10 presses the hold button 510 during an outside line call. It is confirmed whether or not the telephone call held in S10 is originated. Yes in S10
Therefore, if the held telephone call is due to an outgoing call, the processing of S110 to S120 is performed. Display unit 4 in S110
A call hold display is displayed at 0. In S120, the call is disconnected.

If the answer is No in S10 and the telephone call to be held is not originated, the processes of S150 to S180 are performed. In the incoming call history memory 220, it is confirmed whether or not an outside line call (redial) can be made to the partner telephone device held in S150. If Yes in S150 and it is possible to make an outside line to the destination telephone device of the call to be held, S16.
The processing from 0 to S170 is performed. In step S160, the display unit 40 displays a call pending state. The call is disconnected in S170.
If the answer is No in S150 and the outside call cannot be made to the destination telephone device of the call to be held, the normal hold operation S180 is performed without disconnecting the call.

A function may be provided for disconnecting the outside line of the call to the held telephone device when the outside line is disconnected due to the above hold, and for disconnecting the outside line of the call when the hold is released and notifying that the call is restored by redialing. Thus, the operation when the telephone device holds the call is realized.

FIG. 3 is a flow chart for explaining a processing procedure at the time of the hold release operation during the outside line hold of this embodiment. In S000, the telephone device 10 presses the hold release button 520 while holding the outside line. In S100, it is confirmed whether or not the hold is the normal hold. If Yes in S100 and the hold is due to the normal hold, the normal hold release process S101 is performed.

If the answer is No in S100 and the hold is not a normal hold, the processes of S20 to S40 are performed. S2
At 0, the display unit 40, the key operation unit 50, and the message control unit 60 notify the own telephone device that the hold has been released and the other telephone device is being connected. In S30, it is confirmed whether or not the hold call is a call originating.

If the answer is Yes in S30 and the call is on hold, the process of S310 is performed. In S310, the destination telephone number is acquired from the outgoing call history memory 210. S
If No in 30 and the hold call is not originated, the process of S320 is performed. Incoming call history memory 2 in S320
Obtain the destination telephone number from 20. In S40, an outside line is sent to the destination telephone number.

When reconnecting to the outside line by releasing the hold, a function may be provided to notify the holding side telephone device of a voice notification or a display indicating that the outside line call is reconnected to the destination telephone device. Thus, the operation at the time of releasing the hold of the call by the telephone device is realized.

In addition, according to the present embodiment, it is possible to select whether or not to use the outside line call when the outside line is held and to use the redial function when the outside line is released.

Further, in the telephone device of the embodiment, when an outside line call is disconnected and the outside line hold state is maintained on the display, when an outside line is received from the held telephone device, the outside line according to the present embodiment is used. It is also possible to release the hold state and shift to the external line incoming operation.

When a holding operation is performed, a specific control signal is transmitted from the control unit 30, and the control unit 30 of the telephone device on the held side receives the control signal and receives a call from an outside line that is currently connected. It is also possible to disconnect the call to allow the incoming call by the re-call from the telephone device on the hold side at the time of releasing the hold.

Further, although the present embodiment has been described as a wireless telephone device, it can be similarly applied to a telephone device connected to a wired line.

[0027]

As described above, according to the holding method of the telephone device of the present invention, the call outside line is disconnected during the holding operation,
In order to recover the call external line that was disconnected during the hold release operation, the external telephone number is referred to from the memory of the outgoing call history or incoming call history and the external telephone call is made to the telephone device on hold, which reduces the invalid external line connection during hold. It becomes possible. This makes it possible to effectively use the time resources of the operator of the held telephone device, and further, the economic effect of the caller of the outside line call can be obtained.

Further, since no special operation means for using the holding function in the telephone device is required, even a user who has no special knowledge about the telephone device can use the holding function.

[Brief description of drawings]

FIG. 1 is a block diagram of an embodiment of the present invention.

FIG. 2 is a flow chart for explaining the operation of this embodiment.

FIG. 3 is a flowchart for explaining the operation of this embodiment.

[Explanation of symbols]

10 telephone devices 20 memory 30 control unit 40 Display 50 key operation part 60 message controller 70 antenna 80 Transmitter / receiver 210 Outgoing call history memory 220 Incoming call history memory 510 Hold button 520 Hold release button

Claims (3)

(57) [Claims] 1. A means for storing a first telephone number called from a telephone device to an outside line in a call origination memory, and a means for storing a first call on hold while a call is being made with a party having the first telephone number. And a means for automatically disconnecting the call to the outside line being connected when the operation is performed.
When the operation of releasing the first hold is performed, the first telephone number stored in the outgoing call history memory is automatically called, and the telephone device receives the call from the outside line of the other party.
A means for storing the second telephone number in the incoming call history memory;
The second hold operation during a call with the person with the second telephone number
The second call of the other party who received the call from the outside line when going
If the call number is stored in the incoming call history memory
Automatically disconnects the call connection to the outside line and receives the call from the outside line.
The second telephone number of the called party is stored in the incoming call history memory.
If it is not stored, the call connection is not disconnected.
And a means for performing a normal hold operation in order to receive an incoming call from the outside line.
The second telephone number of the called party is stored in the incoming call history memory.
It is stored and is connected to the outside line by the second holding operation.
The second hold after automatically disconnecting the call connection
If you perform the operation of
A method for holding a telephone device, which is characterized by automatically calling a second telephone number . 2. The holding method for a telephone device according to claim 1, further comprising means for giving a voice notification from the holding side telephone device that the call is restored when the first or the second hold is released. 3. A telephone call of the outside line being connected by transmitting a specific control signal when the first or second hold operation is performed, and the held telephone device receiving the control signal. The telephone device holding method according to claim 1 or 2, wherein the call is disconnected.